4 jobs found

Project and Engagement Coordinator Job Title: Project and Engagement Coordinator Location: Shropshire and Telford & Wrekin / county-wide community-based role Responsible to: Head of Operations and Service at Stay Responsible for: Intensive Support Workers and associated delivery Hours: 37.5 hours per week Contract: Fixed term, linked to project funding Salary: £32,103 Per Annum Base: Hosted by Stay, with travel across Shropshire and Telford & Wrekin as required Job Purpose The Project and Engagement Coordinator will play a central role in the implementation, coordination and day-to-day delivery of the Partners for Change project. Hosted by Stay and working across the wider partnership, the postholder will help ensure that the project delivers a high-quality, joined-up, trauma-informed and person-centred response to homelessness, rough sleeping, housing insecurity, multiple disadvantage and crisis across Shropshire and Telford & Wrekin. This is both an operational and strategic role. The postholder will coordinate activity across partners, support delivery against agreed outputs and outcomes, manage data and reporting requirements, and help maintain strong communication, consistency and shared practice across the project. A key part of the role will be the direct line management and operational oversight of the Intensive Support Workers. The Project and Engagement Coordinator will provide leadership, supervision, caseload oversight, quality assurance and day-to-day guidance to the Intensive Support Worker team, ensuring that support is well coordinated, responsive, safe and effective. The role will also lead on engagement activity linked to the project, including partnership working, community engagement, peer support approaches, co-production, service development and the promotion of client voice. The postholder will help act as the operational bridge between frontline delivery, partner coordination, and project performance. Key Responsibilities 1. Project Coordination and Delivery Coordinate the day-to-day implementation of the Partners for Change project across the partnership. Support the effective delivery of a county-wide, joined-up service for people experiencing homelessness, rough sleeping, housing insecurity, multiple disadvantage and crisis. Help ensure that project activity remains aligned with agreed aims, outputs, outcomes, funding requirements, and partnership commitments. Monitor progress across key areas of delivery and identify issues, risks, gaps, or delays requiring action. Work closely with partner organisations to support consistent and coordinated operational practice. Help maintain clear communication between delivery partners to ensure a seamless and person-centred service offer. Support the practical organisation of meetings, delivery planning, shared actions and follow-up tasks across the partnership. 2. Line Management of Intensive Support Workers Provide direct line management to the Intensive Support Workers employed as part of the project. Offer day-to-day leadership, supervision, support and guidance to Intensive Support Workers delivering community-based interventions. Allocate and oversee caseloads, areas of work and priorities to ensure an effective, safe and balanced outreach response. Monitor staff workload, performance, wellbeing and professional development. Carry out regular one-to-one supervision, case discussions, support reviews and appraisal processes in line with organisational policy. Provide reflective practice support and help staff respond effectively to challenging, complex and high-risk situations. Promote consistent standards of trauma-informed, person-centred, strengths-based and professionally accountable practice. Support induction, training, development and ongoing quality improvement within the Intensive Support Worker team. Ensure outreach delivery is well coordinated and responsive to both urgent need and planned support. 3. Oversight of Outreach Delivery Oversee the operational delivery of intensive outreach support across Shropshire and Telford & Wrekin. Ensure outreach activity is targeted appropriately towards people who are rough sleeping, homeless, at risk of homelessness, in crisis, excluded from services, or experiencing multiple disadvantage. Ensure support is accessible and responsive for people experiencing multiple disadvantage and for those in crisis, including individuals who may face barriers to engagement with mainstream services. Support the team to deliver holistic assessments, support plans, urgent interventions, advocacy, referrals, and warm handovers. Monitor outreach caseloads, client journeys, and support outcomes to help ensure effective and timely intervention. Help identify patterns of need, service gaps and barriers to engagement, and respond to these through operational planning and partnership discussion. Promote high standards of client engagement, safeguarding practice, risk management, professional boundaries and record keeping. Provide additional support or escalation where cases are particularly complex, high risk or blocked. 4. Partnership Working and Multi-Agency Coordination Act as a key operational link between Stay, The Shrewsbury Ark, KiP and other external stakeholders. Build and maintain positive working relationships with local authorities, housing providers, health services, voluntary organisations and community groups. Contribute to a coordinated county-wide response by supporting shared planning, communication and problem solving across agencies. Attend and contribute to partnership meetings, case coordination meetings, strategy discussions and service development forums. Help ensure that referrals, pathways and inter-agency communication are clear, effective and person-centred. Work collaboratively to reduce duplication, close gaps between services and improve continuity of support for clients. 5. Monitoring, Data and Reporting Oversee the collection, recording and monitoring of project activity, outputs and outcomes. Support the effective use of shared case management and reporting systems, including In-Form or other agreed systems. Check that Intensive Support Workers and relevant project partners maintain timely, accurate and high-quality records. Collate data, narrative updates, case studies and evidence of impact for internal monitoring and external reporting. Contribute to reports for funders, managers, trustees and partnership governance arrangements as required. Monitor progress against targets and help identify where corrective action or additional support is needed. Support a culture of evidence-led delivery, accountability and continuous learning. 6. Client and Community Engagement and Volunteering Lead community engagement activities to raise awareness of homelessness and rough sleeping. Build relationships with local communities, stakeholders, schools, faith groups, businesses, and partner agencies. Support the development of communications, events, and engagement opportunities that promote the project and encourage community involvement. Help coordinate volunteer involvement, including supporting recruitment, induction, and ongoing engagement in partnership with delivery teams. Contribute to wider service development, co-production, and tenancy-readiness activities to strengthen the overall partnership offer. 7. Service Development and Quality Improvement Contribute to the ongoing development and improvement of the project model and operational practice. Support the development and facilitation of co-production opportunities, ensuring people with lived experience are involved in service planning, feedback, and continuous improvement of the project. Identify learning from delivery, feedback, case trends and data, and use this to inform service improvement. Support consistency in standards, approaches and quality across partners where possible. Help embed trauma-informed, anti-discriminatory, inclusive and psychologically informed ways of working. Contribute to shared learning opportunities, best-practice sessions and reflective discussions across the partnership. Support innovation and practical problem solving in response to emerging needs or operational challenges. 8. Safeguarding, Risk and Compliance Take responsibility for safeguarding practice within the scope of the role, ensuring concerns are identified, recorded and escalated appropriately. Support Intensive Support Workers to assess and manage risk in relation to rough sleeping, self-neglect, exploitation, poor mental health, substance use, domestic abuse and other forms of vulnerability. Ensure lone working, health and safety, confidentiality, information sharing and data protection procedures are followed consistently. Promote safe working practice for staff delivering outreach in community settings and high-risk environments. Contribute to incident review, learning and service response where safeguarding or serious concerns arise. Maintain clear accountability, professional boundaries and lawful information handling at all times. 9. Communication and Representation . click apply for full job details

Volunteer Coordinator Location: Milton Keynes, Buckinghamshire (minimum 3 days in office per week) Salary : £29,000 - £32,000 per annum Vacancy Type : 12 month contract, Full time 37.5 hours per week Medical Detection Dogs trains dogs to save lives. We train specialist dogs to detect the odour of human disease, providing life-saving Medical Alert Assistance Dogs to people with complex health problems across the UK and collaborating with NHS Trusts and other researchers and Universities both in the UK and internationally to advance the early diagnosis of disease. We have an exciting new opportunity to join this small, but ambitious charity that is a world leader in its specialist, innovative field. Main Purpose & Scope of the Role : The Volunteer Coordinator is responsible for the coordination, delivery and ongoing support of volunteer activity across the charity, ensuring volunteers have a positive, meaningful and well supported experience. This role combines hands on volunteer coordination with people engagement activity, supporting engagement, communication and safeguarding processes across both volunteers and staff. The postholder works closely with colleagues across the organisation to ensure volunteer involvement is well planned, compliant and aligned with operational needs. What You ll Do: You will coordinate the end to end volunteer journey, from recruitment and onboarding through to ongoing support, engagement and departure. You will act as a key point of contact for volunteers, support teams to work effectively with volunteers, and ensure accurate records, communication and safeguarding processes are maintained. Reports to : People Engagement Manager About the Role This is an operational, people focused role suited to someone who enjoys building relationships, organising activity and supporting others. You will work closely with staff, volunteers and external partners, ensuring volunteering activity runs smoothly and consistently across the charity. The role requires excellent organisation, strong communication skills and confidence. Responsibilities of the Role Volunteer Recruitment & Engagement Coordinate volunteer recruitment activity to meet charity needs Support the delivery of volunteer marketing campaigns across social media, recruitment platforms and community networks Build and maintain relationships with community groups, schools, businesses and partner organisations Represent the charity at volunteer recruitment events and community activities Support interviews and suitability assessments for prospective volunteers Ensure references and checks are completed in line with policy Volunteer Onboarding, Training & Support Coordinate induction processes for new volunteers Ensure volunteers receive appropriate role specific training, working with internal teams Maintain regular communication with volunteers to support engagement and retention Act as a key point of contact for volunteer queries or concerns Support volunteers leaving the organisation and gather feedback Volunteer Engagement & Communication Support clear and consistent communication with volunteers across the charity Maintain and update volunteer communications via Assemble and other platforms Support the Volunteer Forum and other engagement initiatives Develop and maintain guidance and resources for staff working with volunteers Compliance & Administration Ensure volunteer activity complies with safeguarding, GDPR, health & safety and volunteer management standards Maintain accurate and up to date volunteer records on Assemble Monitor volunteer data and prepare basic reports on recruitment, engagement and retention Escalate safeguarding or compliance concerns to the appropriate manager Fundraising & Cross Departmental Support Coordinate volunteer involvement in fundraising events and campaigns Work closely with fundraising, operations and HR colleagues to ensure volunteer support is effective and well planned Promote good practice in volunteering across teams Person Specification Experience & Qualifications Essential Experience in volunteer coordination, people engagement or a related role Strong organisational skills with excellent attention to detail Confident communicator with the ability to build positive relationships quickly Experience working with databases or volunteer management systems Ability to work independently and collaboratively across teams Understanding of safeguarding and confidentiality principles Good IT skills including Microsoft 365 Desirable Experience working in the charity sector Knowledge of volunteer management systems (e.g. Assemble) Experience supporting training or group facilitation Interest in animal welfare, assistance dogs or medical research Other Requirements Willingness to travel occasionally to attend recruitment events or meetings Diversity, Equality & Inclusion We are a welcoming, diverse and inclusive charity. Medical Detection Dogs thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. We are committed to our values on equity, diversity, and inclusion. To Apply If you feel you are a suitable candidate and would like to work for Medical Detection Dogs, please do not hesitate to apply.

Health Champions, Coordinator Location: London Salary: £29,000 - £30,000 per annum Vacancy Type: Fixed Term Originally established in response to the COVID-19 pandemic, the programme has since evolved to address broader public health priorities and improve awareness of local support services within communities. The project is now entering a new phase focused on supporting communities disproportionately affected by fuel poverty and health inequalities, including residents living in colder or energy-inefficient homes, disabled people and those with long-term health conditions, African, Asian and Caribbean communities, older adults, lone parents, low-income households, and refugee or migrant residents. Working alongside the Energy Advice Services within the organisation, service and delivery partner, and their team of recruited Health Champions (volunteers), you will provide a holistic package of health support and energy efficiency guidance to residents. Health Champions receive specialist training and have access to a wide range of digital and printed assets on up-to-date health, wellbeing, and energy efficiency information to share with communities. Champions will be equipped to both disseminate information through their local networks (digitally and in person) and to attend community events alongside the organisation colleagues. The Health Champions Coordinator will lead on the planning, coordination, delivery, and evaluation of the programme. Key responsibilities will include: Coordinating the recruitment, induction, training, and ongoing support of volunteer Health Champions Working with delivery partners to identify training needs and develop resources focused on priority health issues linked to fuel poverty and cold homes Work with partners to plan and facilitate online and face-to-face workshops, inductions, network meetings, and focus groups Identifying and attending community events, workshops, and engagement opportunities alongside Health Champions, with a focus on priority communities and targeted outreach This role will adopt flexible hours, to attend evening workshops (support from colleagues available). The postholder will be supported to complete training in fuel poverty awareness and fuel poverty and health. Key requirements: Connections with, or experience of, working with identified priority Barnet communities, including properties in the west of the borough; Disabled / residents /people living with long term health conditions; African, Asian and Caribbean people; older adults; lone parents; low-income households and refugee / migrant residents Excellent communication skills, including digital channels, and online and face-to-face event facilitation Experience working with/coordinating volunteers Knowledge or willingness to learn about the impact of fuel poverty on physical and mental health Awareness of health inequalities in Barnet This Non-profit organisation working across London supports residents and local communities through programmes focused on wellbeing, inclusion, volunteering, and neighbourhood improvement. In Barnet, the organisation works as part of a borough-wide partnership alongside local voluntary and community sector organisations to provide training, volunteering support, resources, and advice to community, voluntary, faith, and social enterprise groups across the borough. The partnership also supports the delivery of the Health Champions programme, helping to strengthen community engagement, improve access to information and services, and support residents experiencing health inequalities and fuel poverty. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please do not hesitate to apply.

Barnet Health Champions, Coordinator Location: London Salary: £29,000 - £30,000 per annum Vacancy Type: Fixed Term Since 2019, this non-profit charity has delivered the Barnet Health Champions project, in partnership with Barnet Public Health. Originally established in response to the COVID-19 pandemic, the programme has since evolved to address broader public health priorities and improve awareness of local support services within communities. The project is now entering a new phase focused on supporting communities disproportionately affected by fuel poverty and health inequalities, including residents living in colder or energy-inefficient homes, disabled people and those with long-term health conditions, African, Asian and Caribbean communities, older adults, lone parents, low-income households, and refugee or migrant residents. Working alongside the Energy Advice Services within the organisation, service and delivery partner, Inclusion Barnet, and our team of recruited Health Champions (volunteers), you will provide a holistic package of health support and energy efficiency guidance to Barnet residents. Health Champions receive specialist training and have access to a wide range of digital and printed assets on up-to-date health, wellbeing, and energy efficiency information to share with communities. Champions will be equipped to both disseminate information through their local networks (digitally and in person) and to attend community events alongside Groundwork London colleagues. The Health Champions Coordinator will lead on the planning, coordination, delivery, and evaluation of the programme. Key responsibilities will include: Coordinating the recruitment, induction, training, and ongoing support of volunteer Health Champions Working with delivery partners to identify training needs and develop resources focused on priority health issues linked to fuel poverty and cold homes Work with partners to plan and facilitate online and face-to-face workshops, inductions, network meetings, and focus groups Identifying and attending community events, workshops, and engagement opportunities alongside Health Champions, with a focus on priority communities and targeted outreach This role will adopt flexible hours, to attend evening workshops (support from colleagues available). The postholder will be supported to complete training in fuel poverty awareness and fuel poverty and health. Key requirements: Connections with, or experience of, working with identified priority Barnet communities, including properties in the west of the borough; Disabled / residents /people living with long term health conditions; African, Asian and Caribbean people; older adults; lone parents; low-income households and refugee / migrant residents Excellent communication skills, including digital channels, and online and face-to-face event facilitation Experience working with/coordinating volunteers Knowledge or willingness to learn about the impact of fuel poverty on physical and mental health Awareness of health inequalities in Barnet This Non-profit organisation working across London supports residents and local communities through programmes focused on wellbeing, inclusion, volunteering, and neighbourhood improvement. In Barnet, the organisation works as part of a borough-wide partnership alongside local voluntary and community sector organisations to provide training, volunteering support, resources, and advice to community, voluntary, faith, and social enterprise groups across the borough. The partnership also supports the delivery of the Health Champions programme, helping to strengthen community engagement, improve access to information and services, and support residents experiencing health inequalities and fuel poverty. To Apply If you feel you are a suitable candidate and would like to work for Groundwork London, please do not hesitate to apply.