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anti money laundering kyc i
PDR Solutions Ltd
KYC Administrator
PDR Solutions Ltd Kings Hill, Kent
Have you worked in a regulated environment and had exposure to KYC/AML? Do you have exceptional communication skills and a good eye for detail? If so we would like to hear from you. Our client, a specialist financial services organisation, are currently looking for a KYC Administrators to join their Financial Intelligence Team on a 9 Month Fixed Term Contract . As a KYC Administrator will be responsible for undertaking Anti-Money Laundering checks on new customer applications, updates of AML/ Know Your Customer requirements on existing customer accounts This will include: Conduct KYC and AML checks, including screening and due diligence Review new accounts and identify risks or unusual activity Verify customer identity documents in line with regulatory standards Liaise with customers and third parties to provide new/updated The ideal KYC administrator will be well organised, detail oriented and have excellent problem solving skills. You will also: Be able to demonstrate experience of KYC/AML Show knowledge of regulatory requirements Have clear, concise communication style Manage your own workload in a fast-paced environment Based from the Kings Hill Head Quarters, Mon-Fri, 9am-5pm you will benefit from: Hybrid working on a rota basis, 2-3 office days per week as the role allows. The first 4-6 weeks are fully office based Monday-Friday 9am-5pm. 30 days Annual Leave, pro rated, plus Bank Holidays A variety of additional Work and Social Benefits including a pension scheme with better-than-market employer contribution option If you are an analytical, resourceful individual looking to join a great team and deliver strong results then this is the role for you! To find out more about this opportunity please call the office or send your CV to apply.
Jun 23, 2026
Contractor
Have you worked in a regulated environment and had exposure to KYC/AML? Do you have exceptional communication skills and a good eye for detail? If so we would like to hear from you. Our client, a specialist financial services organisation, are currently looking for a KYC Administrators to join their Financial Intelligence Team on a 9 Month Fixed Term Contract . As a KYC Administrator will be responsible for undertaking Anti-Money Laundering checks on new customer applications, updates of AML/ Know Your Customer requirements on existing customer accounts This will include: Conduct KYC and AML checks, including screening and due diligence Review new accounts and identify risks or unusual activity Verify customer identity documents in line with regulatory standards Liaise with customers and third parties to provide new/updated The ideal KYC administrator will be well organised, detail oriented and have excellent problem solving skills. You will also: Be able to demonstrate experience of KYC/AML Show knowledge of regulatory requirements Have clear, concise communication style Manage your own workload in a fast-paced environment Based from the Kings Hill Head Quarters, Mon-Fri, 9am-5pm you will benefit from: Hybrid working on a rota basis, 2-3 office days per week as the role allows. The first 4-6 weeks are fully office based Monday-Friday 9am-5pm. 30 days Annual Leave, pro rated, plus Bank Holidays A variety of additional Work and Social Benefits including a pension scheme with better-than-market employer contribution option If you are an analytical, resourceful individual looking to join a great team and deliver strong results then this is the role for you! To find out more about this opportunity please call the office or send your CV to apply.
Office Angels
Savings / Banking Administrator
Office Angels Tonbridge, Kent
Savings / Banking Administrator (Full Time, working a 4 day working week) 30,000 - 32,000 per annum Tonbridge Office Based - Working a 5 day week within a 4 day working week pattern. (32hours, 8 hours a day, 4 days a week with one day off in the week) Benefits: Generous Annual Leave + Bank Holidays, 24/7 GP, EAP, private medical (eligible), income protection, Pension, life assurance, enhanced parental/sick pay, Discounts (Perkbox), travel loans, cycle scheme, tech loans Are you passionate about making a difference in the Banking sector? Do you thrive in a dynamic, high-volume environment while providing exceptional service? Do you have recent Banking KYC and AML and compliance knowledge? If so, we invite you to apply for the position of Savings Administrator at our client's organisation in Tonbridge! Why Join Us? As a Savings Administrator, you will play a crucial role in supporting the Savings Team in achieving its objectives. Reporting to a Head of Savings your contributions will directly impact their saving portfolio of clients and helping them with their financial needs while adhering to high standards of service and compliance. Key Responsibilities: Customer Handling: Promptly action saver account requests and respond to general inquiries via phone, email, or letter. Maintain customer confidentiality in line with Data Protection regulations. Uphold the Conduct Risk & AML framework, ensuring compliance at all times Deposit Accounts: Conduct manual Anti-Money Laundering checks and support the opening of new accounts. Process postal applications efficiently using the core banking platform. Electronically scanning account forms ensuring there is a clear audit trail and that transactions are compliant with the Bank's policies and a right first-time culture is achieved. Manage account maturities, closures, and withdrawals, ensuring a clear audit trail and compliance. Banking Operations: Input deposit data accurately into Aurius and perform account reconciliations. Monitor daily workloads and prioritise tasks to meet service level agreements. Document and test new products and procedures while creating inserts for departmental manuals. General Operations: Be the main point of contact for incoming calls, directing them appropriately. Assist with reception duties, including managing incoming and outgoing post. Provide management information about the savings portfolio as needed. Who You Are: Experience: At least 5 years of customer service experience in a Banking/Financial services environment. Proficient in administrative procedures and practices (KYC/AML/Consumer Drivers), with a strong focus on data entry. Knowledge: Familiarity with savings products and banking processes is a plus! Education: Minimum GCSE standard with A-C grades in Maths and English. Skills: Excellent written and verbal communication skills. A confident telephone manner High degree of work accuracy and attention to detail with an analytical approach Excellent communication skills, both verbal and written, with good knowledge of MS Office; Outlook, Word, Excel Apply now to be part of our clients dedicated Savings dedicated team, where your efforts will help us continue to support savers and make a real difference in the charity sector. Application Process: Please submit your CV online outlining your relevant experience. This role is being managed by Debbie Foster - Office Angels - Tunbridge Wells (phone number removed) (url removed) Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 20, 2026
Full time
Savings / Banking Administrator (Full Time, working a 4 day working week) 30,000 - 32,000 per annum Tonbridge Office Based - Working a 5 day week within a 4 day working week pattern. (32hours, 8 hours a day, 4 days a week with one day off in the week) Benefits: Generous Annual Leave + Bank Holidays, 24/7 GP, EAP, private medical (eligible), income protection, Pension, life assurance, enhanced parental/sick pay, Discounts (Perkbox), travel loans, cycle scheme, tech loans Are you passionate about making a difference in the Banking sector? Do you thrive in a dynamic, high-volume environment while providing exceptional service? Do you have recent Banking KYC and AML and compliance knowledge? If so, we invite you to apply for the position of Savings Administrator at our client's organisation in Tonbridge! Why Join Us? As a Savings Administrator, you will play a crucial role in supporting the Savings Team in achieving its objectives. Reporting to a Head of Savings your contributions will directly impact their saving portfolio of clients and helping them with their financial needs while adhering to high standards of service and compliance. Key Responsibilities: Customer Handling: Promptly action saver account requests and respond to general inquiries via phone, email, or letter. Maintain customer confidentiality in line with Data Protection regulations. Uphold the Conduct Risk & AML framework, ensuring compliance at all times Deposit Accounts: Conduct manual Anti-Money Laundering checks and support the opening of new accounts. Process postal applications efficiently using the core banking platform. Electronically scanning account forms ensuring there is a clear audit trail and that transactions are compliant with the Bank's policies and a right first-time culture is achieved. Manage account maturities, closures, and withdrawals, ensuring a clear audit trail and compliance. Banking Operations: Input deposit data accurately into Aurius and perform account reconciliations. Monitor daily workloads and prioritise tasks to meet service level agreements. Document and test new products and procedures while creating inserts for departmental manuals. General Operations: Be the main point of contact for incoming calls, directing them appropriately. Assist with reception duties, including managing incoming and outgoing post. Provide management information about the savings portfolio as needed. Who You Are: Experience: At least 5 years of customer service experience in a Banking/Financial services environment. Proficient in administrative procedures and practices (KYC/AML/Consumer Drivers), with a strong focus on data entry. Knowledge: Familiarity with savings products and banking processes is a plus! Education: Minimum GCSE standard with A-C grades in Maths and English. Skills: Excellent written and verbal communication skills. A confident telephone manner High degree of work accuracy and attention to detail with an analytical approach Excellent communication skills, both verbal and written, with good knowledge of MS Office; Outlook, Word, Excel Apply now to be part of our clients dedicated Savings dedicated team, where your efforts will help us continue to support savers and make a real difference in the charity sector. Application Process: Please submit your CV online outlining your relevant experience. This role is being managed by Debbie Foster - Office Angels - Tunbridge Wells (phone number removed) (url removed) Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Language Matters Recruitment Consultants Ltd
Italian speaking Financial Crime Operations Specialist
Language Matters Recruitment Consultants Ltd City, London
If you are an Italian speaking Financial Crime Operations Investigator with expertise in regulations, fraud detection and investigative techniques then we are looking for you. In this Italian speaking FinCrime Operations role you will be passionate about protecting financial integrity, driving operational excellence and leading from the front. This fully remote role offers great benefits and see below for more details. Key responsibilities: Lead investigations into complex, high-risk cases, ensuring timely and accurate resolution in line with SLAs. Act as a senior escalation point for technical and operational queries within financial crime operations. Develop and maintain operational processes, guidance, and documentation to reflect current policies and regulatory standards. Collaborate cross-functionally (Product, Risk, L&D, QA, Communications) to design, deliver, and embed operational change. About you: We are looking for an Italian mother tongue level and fluent English professional with strong experience in handling complex Financial Crime investigations in the Banking or Financial Services industry. This is an ideal role for someone with strong expertise in Financial Crime screening for Fraud Detention, Regulatory Compliance, AML, Enhanced Due Diligence EDD, KYC, Risk Assessment, Money Laundering, Embezzlement, Bribery, Corruption, Tax Evasion, Forgery and Suspicious Transactions and looking to expand their knowledge in the European market. You will ideally hold a certificate in Anti Money Laundering or similar qualification. Please note that the position will not offer visa sponsorship and you need to be UK based. What you get: This fully remote role is due to start in September 2026 and interviews will start from June 2026. The salary quoted includes an Italian language premium and benefits include a performance based bonus, private healthcare, mental health support, EAP, wellbeing support, generous leave allowances, remote set-up contribution, monthly lunches and gifts to celebrate events. Person specification: Italian to mother-tongue level and fluent English Strong financial crime expertise or an understanding of business banking screening Proven ability to handle complex investigations & high-risk escalations Extensive knowledge of the latest insights in to Financial Crime across the UK and EU To apply, please send your CV in English and in Word format to Frank. languagematters is acting as an employment agency in relation to this vacancy.
Jun 20, 2026
Full time
If you are an Italian speaking Financial Crime Operations Investigator with expertise in regulations, fraud detection and investigative techniques then we are looking for you. In this Italian speaking FinCrime Operations role you will be passionate about protecting financial integrity, driving operational excellence and leading from the front. This fully remote role offers great benefits and see below for more details. Key responsibilities: Lead investigations into complex, high-risk cases, ensuring timely and accurate resolution in line with SLAs. Act as a senior escalation point for technical and operational queries within financial crime operations. Develop and maintain operational processes, guidance, and documentation to reflect current policies and regulatory standards. Collaborate cross-functionally (Product, Risk, L&D, QA, Communications) to design, deliver, and embed operational change. About you: We are looking for an Italian mother tongue level and fluent English professional with strong experience in handling complex Financial Crime investigations in the Banking or Financial Services industry. This is an ideal role for someone with strong expertise in Financial Crime screening for Fraud Detention, Regulatory Compliance, AML, Enhanced Due Diligence EDD, KYC, Risk Assessment, Money Laundering, Embezzlement, Bribery, Corruption, Tax Evasion, Forgery and Suspicious Transactions and looking to expand their knowledge in the European market. You will ideally hold a certificate in Anti Money Laundering or similar qualification. Please note that the position will not offer visa sponsorship and you need to be UK based. What you get: This fully remote role is due to start in September 2026 and interviews will start from June 2026. The salary quoted includes an Italian language premium and benefits include a performance based bonus, private healthcare, mental health support, EAP, wellbeing support, generous leave allowances, remote set-up contribution, monthly lunches and gifts to celebrate events. Person specification: Italian to mother-tongue level and fluent English Strong financial crime expertise or an understanding of business banking screening Proven ability to handle complex investigations & high-risk escalations Extensive knowledge of the latest insights in to Financial Crime across the UK and EU To apply, please send your CV in English and in Word format to Frank. languagematters is acting as an employment agency in relation to this vacancy.
Sewell Wallis Ltd
Ongoing Monitoring AML Analyst
Sewell Wallis Ltd City, Sheffield
Sewell Wallis are currently working with a highly reputable global professional services organisation based in Sheffield, South Yorkshire, who are looking to recruit an AML Analyst to join their Risk & Compliance team on a 24-month fixed-term contract basis. This is an excellent opportunity for someone looking to develop a long-term career within Risk, Compliance and Financial Crime, joining a collaborative and highly regarded team within an international business environment. The successful candidate will join the Ongoing Monitoring team, supporting the administration and review of client due diligence processes to ensure compliance with Anti-Money Laundering regulations. What will you be doing? Reviewing and assessing the risk profiles of existing clients and identifying any changes. Supporting ongoing monitoring activities to ensure client due diligence records remain accurate and up to date. Conducting company searches, sanctions checks and adverse media/press searches. Liaising with senior stakeholders and Partners regarding AML and client due diligence matters. Supporting the wider Compliance team with AML-related research and regulatory tasks. Assisting with the administration of general AML and compliance matters. Ensuring all processes are completed in line with regulatory requirements and internal procedures. Supporting continuous improvement initiatives within the Risk & Compliance function. What skills are we looking for? Degree educated and/or previous experience within AML, KYC or Compliance. Experience within a professional services environment would be advantageous. Knowledge of the Money Laundering Regulations 2017 and AML regulations. Strong analytical and research skills. Excellent attention to detail and organisational ability. Strong communication skills and confidence in liaising with stakeholders at all levels. Good working knowledge of Microsoft Excel and Outlook. A proactive and solutions-focused approach. What's on offer? Hybrid working (50/50 split). Bonus scheme. 25+8 days annual leave (rising with service). Private medical insurance. Potential for contact extension/a permanent appointment. Excellent long-term development opportunities within Risk & Compliance. Supportive, collaborative and inclusive team culture. If you are looking to develop your career as an Analyst within AML, Risk or Compliance and would like to join a highly respected global organisation, please apply below or contact Eleanor Kirk for more information. To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.
Jun 18, 2026
Full time
Sewell Wallis are currently working with a highly reputable global professional services organisation based in Sheffield, South Yorkshire, who are looking to recruit an AML Analyst to join their Risk & Compliance team on a 24-month fixed-term contract basis. This is an excellent opportunity for someone looking to develop a long-term career within Risk, Compliance and Financial Crime, joining a collaborative and highly regarded team within an international business environment. The successful candidate will join the Ongoing Monitoring team, supporting the administration and review of client due diligence processes to ensure compliance with Anti-Money Laundering regulations. What will you be doing? Reviewing and assessing the risk profiles of existing clients and identifying any changes. Supporting ongoing monitoring activities to ensure client due diligence records remain accurate and up to date. Conducting company searches, sanctions checks and adverse media/press searches. Liaising with senior stakeholders and Partners regarding AML and client due diligence matters. Supporting the wider Compliance team with AML-related research and regulatory tasks. Assisting with the administration of general AML and compliance matters. Ensuring all processes are completed in line with regulatory requirements and internal procedures. Supporting continuous improvement initiatives within the Risk & Compliance function. What skills are we looking for? Degree educated and/or previous experience within AML, KYC or Compliance. Experience within a professional services environment would be advantageous. Knowledge of the Money Laundering Regulations 2017 and AML regulations. Strong analytical and research skills. Excellent attention to detail and organisational ability. Strong communication skills and confidence in liaising with stakeholders at all levels. Good working knowledge of Microsoft Excel and Outlook. A proactive and solutions-focused approach. What's on offer? Hybrid working (50/50 split). Bonus scheme. 25+8 days annual leave (rising with service). Private medical insurance. Potential for contact extension/a permanent appointment. Excellent long-term development opportunities within Risk & Compliance. Supportive, collaborative and inclusive team culture. If you are looking to develop your career as an Analyst within AML, Risk or Compliance and would like to join a highly respected global organisation, please apply below or contact Eleanor Kirk for more information. To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.
Elizabeth Michael Associates Ltd
Finance Administrator
Elizabeth Michael Associates Ltd Swillington Common, Leeds
Finance Administrator LS25, Leeds £26,000 - £28,000 Mon Thurs 9am 5pm / Fri 9am 4pm Looking for someone to start asap Job Purpose We are seeking a highly organised and motivated Finance Administrator looking to build a long term career within the finance sector. This is an excellent opportunity for an ambitious individual with strong administrative and numerical skills to gain experience across commercial mortgages, business lending and specialist finance products. The successful candidate will have experience working in a fast paced environment, handling high volumes of financial transactions, invoices or documentation with strong accuracy and attention to detail. You will be highly organised, able to manage multiple priorities and proactive in supporting clients and stakeholders throughout the finance application process. Working closely with advisers, lenders, solicitors and clients to ensure applications are progressed efficiently while maintaining compliance with regulatory requirements. This role offers strong scope for development and career progression within financial services. Job Responsibilities Managed commercial mortgage, bridging finance, development finance and business loan applications from initial enquiry through to completion Maintained accurate client records, financial information and case notes using CRM and internal systems Collected, reviewed, and verified supporting documentation including bank statements, accounts, identification, proof of income and business financial records Prepared comprehensive lender application packs and submitted finance proposals to a panel of lenders Liaised with clients, lenders, solicitors, valuers, surveyors and brokers to ensure smooth progression of finance applications Monitored case pipelines, tracked application milestones and followed up on outstanding documentation to meet deadlines Conducted Anti-Money Laundering (AML), Know Your Customer (KYC), and compliance checks in accordance with FCA regulations and company procedures Assisted advisers and brokers with researching suitable lending solutions for commercial and residential finance cases Prepared financial summaries, client reports, affordability assessments and funding illustrations for review by senior advisers Processed invoices, lender commissions, procurement fees and maintained accurate financial records Reconciled payments, commissions and administrative fees while supporting month end reporting activities Responded promptly to client enquiries via telephone, email and face-to-face communication, providing regular updates throughout the application process Built and maintained strong professional relationships with clients, lenders, solicitors and third-party service providers Ensured all client files were complete, compliant and audit-ready in line with company standards and regulatory requirements Assisted with the preparation of management reports, case tracking reports and business performance data Supported senior management with administrative tasks, diary management, document preparation and meeting coordination Identified opportunities to improve processes and contributed to the efficient operation of the finance administration function Maintained strict confidentiality when handling sensitive financial and personal client information Delivered excellent customer service while managing multiple cases and priorities in a fast-paced financial services environment Key skills required Experience using Xero (invoicing, reconciliations, financial records) High-volume invoice and commission processing Document verification (bank statements, accounts, proof of income) Strong organisation and ability to manage multiple priorities High attention to detail in fast-paced environments Customer service and professional communication EMA25
Jun 17, 2026
Full time
Finance Administrator LS25, Leeds £26,000 - £28,000 Mon Thurs 9am 5pm / Fri 9am 4pm Looking for someone to start asap Job Purpose We are seeking a highly organised and motivated Finance Administrator looking to build a long term career within the finance sector. This is an excellent opportunity for an ambitious individual with strong administrative and numerical skills to gain experience across commercial mortgages, business lending and specialist finance products. The successful candidate will have experience working in a fast paced environment, handling high volumes of financial transactions, invoices or documentation with strong accuracy and attention to detail. You will be highly organised, able to manage multiple priorities and proactive in supporting clients and stakeholders throughout the finance application process. Working closely with advisers, lenders, solicitors and clients to ensure applications are progressed efficiently while maintaining compliance with regulatory requirements. This role offers strong scope for development and career progression within financial services. Job Responsibilities Managed commercial mortgage, bridging finance, development finance and business loan applications from initial enquiry through to completion Maintained accurate client records, financial information and case notes using CRM and internal systems Collected, reviewed, and verified supporting documentation including bank statements, accounts, identification, proof of income and business financial records Prepared comprehensive lender application packs and submitted finance proposals to a panel of lenders Liaised with clients, lenders, solicitors, valuers, surveyors and brokers to ensure smooth progression of finance applications Monitored case pipelines, tracked application milestones and followed up on outstanding documentation to meet deadlines Conducted Anti-Money Laundering (AML), Know Your Customer (KYC), and compliance checks in accordance with FCA regulations and company procedures Assisted advisers and brokers with researching suitable lending solutions for commercial and residential finance cases Prepared financial summaries, client reports, affordability assessments and funding illustrations for review by senior advisers Processed invoices, lender commissions, procurement fees and maintained accurate financial records Reconciled payments, commissions and administrative fees while supporting month end reporting activities Responded promptly to client enquiries via telephone, email and face-to-face communication, providing regular updates throughout the application process Built and maintained strong professional relationships with clients, lenders, solicitors and third-party service providers Ensured all client files were complete, compliant and audit-ready in line with company standards and regulatory requirements Assisted with the preparation of management reports, case tracking reports and business performance data Supported senior management with administrative tasks, diary management, document preparation and meeting coordination Identified opportunities to improve processes and contributed to the efficient operation of the finance administration function Maintained strict confidentiality when handling sensitive financial and personal client information Delivered excellent customer service while managing multiple cases and priorities in a fast-paced financial services environment Key skills required Experience using Xero (invoicing, reconciliations, financial records) High-volume invoice and commission processing Document verification (bank statements, accounts, proof of income) Strong organisation and ability to manage multiple priorities High attention to detail in fast-paced environments Customer service and professional communication EMA25
Eurochange
Retail Branch Manager
Eurochange Bishop's Stortford, Hertfordshire
Location: Bishop's Stratford Hourly Rate: £13.50 Contracted Hours: 38h How you'll support our purpose: As a Branch (Bureau) Manager, you'll be the heartbeat of our retail FX business, leading your branch to success through outstanding leadership, customer focus, and financial acumen. You will be responsible for driving sales, ensuring compliance with financial regulations, and delivering an exceptional customer experience while managing day-to-day operations. You will lead from the front, inspiring your team to meet and exceed performance targets. By leveraging data-driven insights, optimising processes, and implementing best-in-class customer experience, you will contribute to the overall success and growth of the business, whilst empowering your team to exceed expectations and adapt to the evolving financial landscape, leading the way as the 'foreign exchange expert'. What you'll be doing on a day-to-day basis Sales & Business Growth: Own the performance of your branch, driving revenue and profitability by maximising sales. dentify opportunities to increase sales through promotions, product knowledge, and exceptional customer service. Work with your Area Manager to deliver specific plans & objectives which are aligned with the Regional Retail plan and business goals. Review performance and KPI data to make informed decisions, understand the root of the issues and create timely actions for your bureau to improve and branch performance. Coach colleagues to identify opportunities for upselling and cross-selling our products to drive additional sales opportunities. Coach team members on the sales conversation to meet & exceed individual and branch KPIs. Customer Experience & Brand Representation: To provide high levels of customer service, acting as the first point of contact for all customers, and dealing with complaints quickly and effectively. Train and develop your team to deliver a seamless and engaging customer experience in your branch, advocating for customer-first thinking and ensuring a personalised experience. Proactively gain customer feedback to understand how we can improve our daily offer and build their feedback into weekly calls and interactions to improve performance. Uphold our eurochange brand standards, ensuring that the bureau reflects our purpose and values. Team Leadership & Development: Lead, coach, and mentor your team to achieve high performance, engagement, and career growth. Coach and develop your team on best practices, branch standards, overs & shorts, stock management, sales techniques, and compliance with Anti-Money Laundering (AML) regulations and adherence to all company procedures. Coach your team to deliver the eurochange sales framework, completing observations and spot checks to ensure this lives and breathes across the bureau. Ensure full compliance for your team with our learning and development requirements. Operational Excellence & Compliance: Oversee daily bureau operations, ensuring efficiency and adherence to best practices. Maintain full compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations. Conduct audits, cash handling checks, and risk assessments to mitigate potential issues. Ensure all transactions are completed accurately, securely, and in line with regulatory requirements. Coach colleagues to improve audit scores and develop action plans based on audit results. Provide technical expertise on the POS 'Xtris' system and related processes, ensuring colleagues are trained, well-informed and capable. Audit & Compliance Perform scheduled and ad hoc audits on your bureau Maintain up-to-date, detailed records for all reviews and outcomes Ensure alignment with internal procedures and regulatory standards Financial & Risk Management Take full accountability for financial performance, cost control, and cash flow Conduct regular cash reconciliations, managing discrepancies and minimising loss. Implement eurochange's AFC (Anti Financial Crime) & fraud prevention measures and enforce our security protocols Stakeholder & Relationship Management: Build strong relationships with internal teams, including Area Managers and head office departments such as Branch Support, Customer Support and Currency Team. Keep listening and learning, being the voice of the colleagues at the forefront to influence business decisions. Key Experience & Skills Experience in retail, banking, or foreign exchange, with a track record of sales success. Ideally experience leading a team. Strong leadership skills with the ability to inspire and develop a high-performing team. Good Financial acumen, with experience managing budgets, cash handling, and risk controls. A good understanding of AML, KYC, and financial compliance regulations. A customer-first approach with excellent service and relationship-building skills. Exceptional organisational skills, attention to detail, and ability to manage multiple priorities.
Oct 07, 2025
Full time
Location: Bishop's Stratford Hourly Rate: £13.50 Contracted Hours: 38h How you'll support our purpose: As a Branch (Bureau) Manager, you'll be the heartbeat of our retail FX business, leading your branch to success through outstanding leadership, customer focus, and financial acumen. You will be responsible for driving sales, ensuring compliance with financial regulations, and delivering an exceptional customer experience while managing day-to-day operations. You will lead from the front, inspiring your team to meet and exceed performance targets. By leveraging data-driven insights, optimising processes, and implementing best-in-class customer experience, you will contribute to the overall success and growth of the business, whilst empowering your team to exceed expectations and adapt to the evolving financial landscape, leading the way as the 'foreign exchange expert'. What you'll be doing on a day-to-day basis Sales & Business Growth: Own the performance of your branch, driving revenue and profitability by maximising sales. dentify opportunities to increase sales through promotions, product knowledge, and exceptional customer service. Work with your Area Manager to deliver specific plans & objectives which are aligned with the Regional Retail plan and business goals. Review performance and KPI data to make informed decisions, understand the root of the issues and create timely actions for your bureau to improve and branch performance. Coach colleagues to identify opportunities for upselling and cross-selling our products to drive additional sales opportunities. Coach team members on the sales conversation to meet & exceed individual and branch KPIs. Customer Experience & Brand Representation: To provide high levels of customer service, acting as the first point of contact for all customers, and dealing with complaints quickly and effectively. Train and develop your team to deliver a seamless and engaging customer experience in your branch, advocating for customer-first thinking and ensuring a personalised experience. Proactively gain customer feedback to understand how we can improve our daily offer and build their feedback into weekly calls and interactions to improve performance. Uphold our eurochange brand standards, ensuring that the bureau reflects our purpose and values. Team Leadership & Development: Lead, coach, and mentor your team to achieve high performance, engagement, and career growth. Coach and develop your team on best practices, branch standards, overs & shorts, stock management, sales techniques, and compliance with Anti-Money Laundering (AML) regulations and adherence to all company procedures. Coach your team to deliver the eurochange sales framework, completing observations and spot checks to ensure this lives and breathes across the bureau. Ensure full compliance for your team with our learning and development requirements. Operational Excellence & Compliance: Oversee daily bureau operations, ensuring efficiency and adherence to best practices. Maintain full compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations. Conduct audits, cash handling checks, and risk assessments to mitigate potential issues. Ensure all transactions are completed accurately, securely, and in line with regulatory requirements. Coach colleagues to improve audit scores and develop action plans based on audit results. Provide technical expertise on the POS 'Xtris' system and related processes, ensuring colleagues are trained, well-informed and capable. Audit & Compliance Perform scheduled and ad hoc audits on your bureau Maintain up-to-date, detailed records for all reviews and outcomes Ensure alignment with internal procedures and regulatory standards Financial & Risk Management Take full accountability for financial performance, cost control, and cash flow Conduct regular cash reconciliations, managing discrepancies and minimising loss. Implement eurochange's AFC (Anti Financial Crime) & fraud prevention measures and enforce our security protocols Stakeholder & Relationship Management: Build strong relationships with internal teams, including Area Managers and head office departments such as Branch Support, Customer Support and Currency Team. Keep listening and learning, being the voice of the colleagues at the forefront to influence business decisions. Key Experience & Skills Experience in retail, banking, or foreign exchange, with a track record of sales success. Ideally experience leading a team. Strong leadership skills with the ability to inspire and develop a high-performing team. Good Financial acumen, with experience managing budgets, cash handling, and risk controls. A good understanding of AML, KYC, and financial compliance regulations. A customer-first approach with excellent service and relationship-building skills. Exceptional organisational skills, attention to detail, and ability to manage multiple priorities.

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