36 jobs found

Job Role - Repairs Manager/Claims Administrator Salary - GBP28,000 to GBP30,000 Location - Tyne and Wear district As a Repair Manager/Claims Administrator, you will play a key role in delivering an outstanding managed repair service for our customers and clients. You will manage incoming claims, coordinate repairs through trusted network partners, and ensure every claim is progressed efficiently and professionally within agreed SLAs and KPIs. You will be the central point of contact for policyholders, contractors, surveyors, loss adjusters, and clients, ensuring clear communication and excellent service throughout the repair journey. This is a fast-paced and varied role, ideal for someone with strong organisational skills, excellent communication abilities, and experience within insurance claims, property repairs, or customer operations. You will be part of and exciting team, where you can make a difference This is a 37.5 hour working week, between the hours of 8am and 6pm Parking on site Key Responsibilities Manage inbound calls from customers, clients, and repair teams in a professional and timely manner Oversee and administer incoming repair claims and allocate works to appropriate network partners Manage work in progress using systems Liaise confidently with clients, loss adjusters, surveyors, and third-party claims handlers Coordinate emergency repairs within agreed timescales Monitor claim progress to ensure all KPIs and SLAs are achieved Obtain estimates, reports, surveys, and supporting documentation Ensure customers are kept informed throughout the claims process Handle complaints and customer concerns professionally and efficiently Produce reports and estimates using Microsoft Office applications Manage delegated authority limits and seek approvals where required Complete claim closure checks and prepare files for invoicing Essential Skills & Experience Previous customer service experience within insurance claims, property repairs, or a related environment Excellent verbal and written communication skills Strong telephone manner and customer-first approach Ability to work effectively in a fast-moving environment with SLAs and KPIs Excellent organisation and prioritisation skills Ability to remain calm under pressure and manage multiple tasks Experience using Microsoft Office packages Strong attention to detail and accuracy in all correspondence and system updates Proactive, adaptable, and able to use initiative Positive and professional approach when handling difficult situations Desirable Experience using job management or claims management systems Knowledge of household insurance claims Understanding of small building works and emergency repairs You could have the exciting chance to work for a leading industry leader: Be part of a growing and innovative business Help shape new ways of working within a modern customer operations team Work collaboratively across Customer, Technology, Operations, Finance, and People teams Opportunity to develop your skills and grow with the business Join a company committed to delivering exceptional customer experiences If you are passionate about customer service, operational excellence, and delivering repairs the right way, please call me today

Claims Handler Red Recruitment is recruiting Claims Handlers in Bristol to join our client, an international law firm with offices in the UK, Hong Kong and Singapore who are committed to having trusted relationships, having an inclusive culture and being natural advocates for their clients. They are looking for motivated, hard-working and commercially driven individuals to join their team. The salary for this position is based on experience but very competitive and is a full-time, permanent position. Benefits and Package for a Claims Handler: Salary: Competitive (depending on experience) Hours: 35 hours per week 9.30am - 5.30pm Contract Type: Permanent Location: Bristol Supportive and encouraging team Working for a large and highly respected firm Workplace pension Generous annual leave allowance Key Responsibilities of a Claims Handler: Responding to claims and reporting to Insurers where necessary (including identifying, investigating, and reporting potential issues) Being responsible for a technical and efficient delivery of service Assisting Insurers to respond appropriately to complaints and claims Negotiating settlement of claims within the delegated authority Understanding the internal SLA's and KPI's of the team to ensure adherence to these standards Identifying trends and escalating risk information to the Head of Claims and Insurers Maintaining and ensuring the completeness, accuracy, quality and integrity of data Key Skills and Experience of a Claims Handler: You ideally will have a strong grounding in claims including technical knowledge and experience You should be able to build internal relationships and understand the expertise across the firm Having a commercial, committed and proactive approach is required You will need to be able to interact with clients, intermediaries and suppliers to build effective, collaborative working relationships based on trust Being committed to being a part of a supportive, inclusive and collaborative firm is required If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

Senior Pensions Complaints Handler Liverpool City Centre (Hybrid - 1 day from home after training) Salary: Up to 35,000 (depending on experience) + annual bonus Monday to Friday, 9:00am - 5:00pm (flexible start and finish times) The Opportunity We're looking for an experienced Pensions Complaints Handler to join a well-established and growing financial services business in Liverpool. This is a fantastic opportunity for someone with a strong background in financial services complaints , particularly within pensions, to step into a more senior, specialist role handling complex cases and ensuring fair, thorough outcomes for customers. You'll play a key role in managing complaints end-to-end, working within regulatory frameworks and contributing to a high-quality, customer-focused service. Key Responsibilities Manage a caseload of pensions-related complaints from receipt through to final response Investigate complex issues thoroughly, reviewing policy, process, and regulatory considerations Draft clear and compliant final response letters in line with FCA requirements Liaise with internal teams, advisers, and customers to gather relevant information Ensure all complaints are handled within FCA DISP rules and internal SLAs Identify root causes and trends, contributing to continuous improvement initiatives Support escalated cases, including those referred to the Financial Ombudsman Service (FOS) Maintain accurate documentation and audit trails throughout the complaints process About You Minimum 5 years' experience handling financial services complaints , ideally within pensions Strong understanding of FCA regulations (DISP) and complaints handling procedures Solid knowledge of pension products, legislation, and administration processes Experience dealing with complex or escalated complaints cases Excellent written communication skills, particularly in drafting formal responses Strong analytical skills with the ability to assess evidence and make fair decisions High attention to detail and ability to manage multiple cases effectively What's on Offer Salary up to 35,000 depending on experience Annual bonus scheme Hybrid working (1 day from home after training) 35-hour working week with flexible start and finish times 25 days holiday plus bank holidays Central Liverpool location with excellent transport links Supportive, professional working environment Ongoing development and progression opportunities Regular social events and additional benefits Sick pay (following qualifying period) Why Apply? This is an opportunity to move into a specialist, senior-level complaints role , where your expertise will be valued and you'll have real impact on customer outcomes and business improvement. If you're interested, please send your CV to: (url removed) Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Claims Handler Red Recruitment is recruiting Claims Handlers in Bristol to join our client, an international law firm with offices in the UK, Hong Kong and Singapore who are committed to having trusted relationships, having an inclusive culture and being natural advocates for their clients. They are looking for motivated, hard-working and commercially driven individuals to join their team. The salary for this position is based on experience but very competitive and is a full-time, permanent position. Benefits and Package for a Claims Handler: Salary: Competitive (depending on experience) Hours: 35 hours per week 9.30am - 5.30pm Contract Type: Permanent Location: Bristol Supportive and encouraging team Working for a large and highly respected firm Workplace pension Generous annual leave allowance Key Responsibilities of a Claims Handler: Responding to claims and reporting to Insurers where necessary (including identifying, investigating, and reporting potential issues) Being responsible for a technical and efficient delivery of service Assisting Insurers to respond appropriately to complaints and claims Negotiating settlement of claims within the delegated authority Understanding the internal SLA's and KPI's of the team to ensure adherence to these standards Identifying trends and escalating risk information to the Head of Claims and Insurers Maintaining and ensuring the completeness, accuracy, quality and integrity of data Key Skills and Experience of a Claims Handler: You ideally will have a strong grounding in claims including technical knowledge and experience You should be able to build internal relationships and understand the expertise across the firm Having a commercial, committed and proactive approach is required You will need to be able to interact with clients, intermediaries and suppliers to build effective, collaborative working relationships based on trust Being committed to being a part of a supportive, inclusive and collaborative firm is required If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

A well-established general insurance business, authorised and regulated by the FCA, is looking for an experienced Senior Recovery Claims Handler to take ownership of complex and higher-value motor recovery claims at its busy office on the outskirts of Bolton (Egerton). Full-time, permanent. If you have substantial experience in technical motor recovery claims and want a senior, technical role with a forward-thinking company that supports your career progression and rewards your achievements, this could be the one. What you'll be doing: - Manage a caseload of motor recovery claims from first notification through to final settlement, including complex and disputed-liability matters - Act as a technical referral point and support coaching of less experienced colleagues - Deliver excellent customer service, handling queries and complaints professionally - Assess claims accurately and escalate any suspected fraud or irregularities - Handle all claims in line with FCA, FOS, GDPR and internal compliance standards - Maintain accurate records and support reporting and KPI tracking - Work collaboratively with colleagues and Team Leaders to manage workload and service levels - Support continuous improvement and contribute to team objectives What you'll bring: - Substantial experience in technical motor recovery claims, including complex settlement negotiations - Clear, confident communication, written and verbal, with a customer-focused approach - Calm under pressure, able to prioritise and meet deadlines - Strong knowledge of FCA, FOS and recovery claims regulations - Confident with Excel, Word and Outlook, and comfortable interpreting reports and KPIs - CII Certificate held or in progress preferred - completion supported What you'll get: - Sociable hours - Monday to Friday, 9am-5pm (35 hours), with flexible working patterns available - Increased holiday allowance with length of service, plus your birthday off and a half-day for seasonal shopping - Holiday sell scheme and contributory pension - Support with industry-relevant qualifications - A cash bonus for going above and beyond - Free on-site parking, casual dress with free branded clothing, and a cycle-to-work scheme - Discounted sports and social activities, and trained mental health and first-aid staff on-site If this sounds like you, apply now with your CV.

A well-established general insurance business, authorised and regulated by the FCA, is looking for an experienced Recovery Claims Handler to join its busy office on the outskirts of Bolton (Egerton) on a full-time, permanent basis. If you have experience in technical motor recovery claims and want a new challenge with a forward-thinking company that supports your career progression and rewards your achievements, this could be the one. What you'll be doing: - Manage a caseload of motor recovery claims from first notification through to final settlement - Deliver excellent customer service, handling queries and complaints professionally - Assess claims accurately and escalate any suspected fraud or irregularities - Handle all claims in line with FCA, FOS, GDPR and internal compliance standards - Maintain accurate records and support reporting and KPI tracking - Work collaboratively with colleagues and Team Leaders to manage workload and service levels - Support continuous improvement and contribute to team objectives - Participate in training and development to build your technical claims knowledge - Use Microsoft Office (Word, Excel, Outlook) for day-to-day claims administration What you'll bring: - Experience in technical motor recovery claims and settlement negotiations - Clear, confident communication, written and verbal, with a customer-focused approach - Calm under pressure, able to prioritise and meet deadlines - Familiarity with FCA, FOS and recovery claims regulations - Confident with Excel, Word and Outlook, and comfortable interpreting reports and KPIs - Organised, solution-driven and proactive about personal development What you'll get: - Sociable hours - Monday to Friday, 9am-5pm (35 hours), with flexible working patterns available - Increased holiday allowance with length of service, plus your birthday off and a half-day for seasonal shopping - Holiday sell scheme and contributory pension - Support with industry-relevant qualifications - A cash bonus for going above and beyond - Free on-site parking, casual dress with free branded clothing, and a cycle-to-work scheme - Discounted sports and social activities, and trained mental health and first-aid staff on-site If this sounds like you, apply now with your CV.

Complaints Handler About People's Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: You'll take ownership of a portfolio of customer complaints, ensuring each one is handled with care, professionalism, and in line with both company and industry standards. Your role will involve investigating the root cause of each issue, working towards a fair and reasonable resolution, and clearly communicating outcomes to customers via phone and email. You'll be the key point of contact for complainants, but also collaborate closely with internal teams to gather insights and ensure a joined-up approach to resolving concerns. Your ability to balance empathy with objectivity will be crucial in delivering a positive experience, even in challenging situations. Key Responsibilities: Investigate and understand the customer's complaint, recommending and providing appropriate resolutions, ensuring that all reactive or preventative work is carried out whilst maintaining a full and thorough audit trail. Produce relevant client and internal correspondence materials as required. Log complaints accurately and in timely manner. Calculate and recommend redress, distress and inconvenience payments. Handle complex and challenging calls. Provide feedback to team leaders and managers, as appropriate, where employee development needs are identified via complaint information. Support all business areas with complaint queries and guidance. Identify and recognise vulnerable customers - and respond appropriately. Participate in internal team coaching, training and knowledge-sharing. Take responsibility for own learning and development keeping up to date with pension, product, policy, process, procedural, regulatory, compliance and legislative developments together with a wider industry awareness and an understanding of all activities undertaken by the Customer Services department. Support the FCA Treating Customers Fairly guidelines and maintain quality framework standards to minimise risk to People's Partnership and customers. Uphold People's Partnership values. Adhere to Company Risk Managemen t policy a nd procedures, including reporting of incidents or breaches. Apply and promote Treating Customers Fairly (TCF) culture and principles, together with the organisation's behaviours and values. Adhere to Company Diversity & Inclusion policy. What we're looking for: Be able to make sound, fair and compliant judgments to ensure the desired outcome for both the Company and customer. Be confident and experienced in dealing with challenging customer interactions and be able to handle conflict constructively. Handle cases to the highest standard of customer care and resolve them satisfactorily and in accordance with FCA and TCF principles. Be able to work effectively and quickly despite ambiguity. Question existing working practices and help evolve better ways of working that produce better outcomes for customers. Have an ability to build and establish a prompt rapport with the complainant. Be able to negotiate successfully with customers and resolve matters to their satisfaction. Be able to handle a varying and demanding workload that, often, requires bespoke solutions. Be effective in creating strong connections and networks throughout the business. Be clear in your communications, both written and verbally. Have great attention to detail. Desirable Qualifications: Certificate in Financial Administration CF1 Certificate in Financial Administration FA2 Certificate in Regulated Complaints Handling (CeRCH) Have previous experience in dealing with complaints. Have previously worked in the pensions industry. Possess a strong knowledge of our products both current and historic. What you can expect from us: Generous pension contributions with an employer contribution of up to 14% Real living wage Income protection, critical illness cover & death in service insurance Employee healthcare Parental and adoption leave Learning & development opportunities and study support Travel season ticket loans Grab & Go Deli Café in Crawley Volunteering days and charity payroll giving Onsite gym Ride-to-Work scheme Social clubs and events Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best "you".

Are you a passionate complaints handler with a knack for delivering exceptional customer service? Do you thrive in fast-paced environments and have a keen eye for detail? If so, we want to hear from you! Our client is seeking a dynamic Customer Care Handler to join their team! Position: Customer Care Complaints Handler Contract Type: Permanent Annual Salary: 30,308 Working Pattern: Full Time Role Overview: As the Customer Care Complaints Handler, you will be a cornerstone of the organisation's customer service operation. You will oversee the Customer Outcome Team's daily administration, focusing on two pivotal areas: complaint handling and supporting regulatory requirements. Your analytical skills will play a crucial role in ensuring customer satisfaction and compliance. Key Responsibilities: Complaint Handling: Assess, evaluate, and investigate all complaints in line with departmental KPIs. Root Cause Analysis: Identify and analyse complaints from various sources, including Trust Pilot and social media. Operational Support: Implement and improve departmental processes based on analysis and forecasting. Training & Development: Identify staff training needs, develop training materials, and conduct refresher training sessions. Customer Engagement: Conduct regular assessments of customer interactions to ensure compliance with Treating Customers Fairly (TCF) principles. Collaboration: Work closely with internal departments and senior management to provide updates on team activities and development projects. Reporting: Submit KPI reports and maintain a root-cause analysis register. What We're Looking For: Experience: Proven experience in customer service operations, complaints handling desirable but not essential Skills: Strong analytical skills, exceptional attention to detail, and a talent for training and observation. Interpersonal Skills: Ability to build rapport quickly with clients and colleagues, demonstrating empathy and understanding. Motivation: A proactive approach to setting and achieving personal and departmental goals. Why Join Us? Be part of a forward-thinking organisation with a strong reputation in the industry. Enjoy a supportive work environment where your contributions are valued. Take the next step in your career with a role that offers both challenges and opportunities for growth. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Job Title: Complaints Handler / Customer Resolution Specialist Location: Hassocks - must have access to a car due to the office location Salary: 28,000 - 30,000 Hours: Monday - Friday, 37.5 hours per week About the Role We are looking for a proactive and customer-focused Complaints Handler to join a growing customer operations team. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering exceptional customer experiences. You'll be responsible for managing escalated customer concerns, finding fair and effective resolutions, and helping to improve overall customer satisfaction and retention. Working closely with internal teams, you'll play a key role in ensuring customers feel heard, valued, and supported throughout their journey. Key Responsibilities Deliver outstanding customer support across multiple communication channels, ensuring all interactions are handled professionally and empathetically. Manage escalated complaints and complex customer issues, working to achieve positive outcomes and restore customer confidence. Support service quality and operational standards, contributing ideas and feedback to improve the customer experience. Review and process refund approvals in line with company procedures and guidelines. Work collaboratively with internal departments to ensure consistent communication and a seamless customer journey. Take a proactive approach to identifying customer needs and resolving potential issues before they escalate. Participate in team discussions and continuous improvement initiatives, sharing insights and recommendations to enhance processes and performance. What We're Looking For Previous experience in complaints handling, customer service, or customer resolutions. Strong communication and interpersonal skills with the ability to remain calm under pressure. Excellent problem-solving abilities and a customer-first mindset. Ability to handle sensitive situations with professionalism, empathy, and attention to detail. Comfortable working collaboratively within a team-focused environment. Organised, adaptable, and able to manage multiple priorities effectively. Next steps: Apply today, the client is looking for someone to interview and start immediately! Please apply today with your up to date CV If you experience any issues applying, please send your CV along with the name of the role you are applying for to (url removed) Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Job Title: Junior Administrator Location: London - EC3N 2EX Salary: 28,860 + dependent on experience Job Type: Permanent, Full Time About us: At Elevate, our core values shape the work environment and define our approach to everything we do. We prioritise respect, integrity, active listening, collaboration, diversity, inclusion, quality, lifelong learning, and health and safety. By embracing these values, you will become part of a community that fosters a positive and supportive culture. About the role: As Junior Administrator, you will be responsible for scheduling our day-to-day planning and works, identifying stock ordering requirements, maintaining a good standard of communication with our clients through various channels and liaising with engineers on a daily basis to resolve any attendance issues. You will manage all new work orders independently and instruct the attending engineers, or close cases with no contact. Handling of new requests from our clients, opening works and booking attendance at the earliest available opportunity. Understanding the reasons for revisits that are to be booked, ensuring the correct personnel are instructed to attend with any stock requirements identified on the initial visit. Reviewing works marked as revisit to be booked and organising secondary attendance. Updating of attendance information on client portals, or responding to attendance requests received via email or on MS Teams. Ensuring call sweeps are conducted where email appointments do not sustain 100% bookings on the Servicing Engineers calendars'. Working alongside the Service Coordinator to assist delivery of ad-hoc or planned works as set by senior management, for distribution by the Service Coordinator following review. Providing reports and report details to complaint handlers to avoid escalation of problem works to official first-stage complaints. Flagging any cases where the reports or their details are missing, difficult to interpret or otherwise unclear. To handle the inbound phone line as a first response, to manage the team servicing email inbox and respond to low level enquiries, or escalate responses based on the email information/request. Any other duties consistent with the job description that may be required from time to time. About you: The ideal candidate will be well presented, wearing company uniform at all times, organised and polite. This is a client & customer-facing role, with excellent communication and customer service skills. Minimum of 1 years of experience liaising with clients/customers in either a customer-facing, customer service or telephone based role is essential. Minimum of 1 years of experience in a similar office environment/coordination role would be advantageous. Experienced working within a team, or independently, and can deliver set tasks in a timely manner. Maintains a calm, confident manner on the phone and in person when dealing with clients or residents, and is able to empathise and prioritise based on the nature of their conversation. Knowledge of the Microsoft Office suite, and VOIP telephone systems. A professional and conscientious manner when handling phone calls and questions. Willing to undertake professional development or task-specific courses to aid in the delivery and advancement of their role. Proactively seeks opportunities for refining their personal skills, possesses a helpful and focused demeanour and has a strong willingness to progress. What we offer: Competitive salary (depending upon experience). Company Pension Scheme. Sickness insurance. Life Assurance. 24 days annual leave, plus bank holidays. After successful completion of probation: CPD opportunities, Private Health Insurance and more. Training using CRM or CAFM systems to update and maintain databases will be provided. Additional Information: You will report to and update the Service Coordinator with any day-to-day issues you notice, and ensure you provide telephone and email responses from all Clients and Residents within 24 hours of the initial request being received. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Administrator, Coordinator, Service Coordinator, Customer Service Administrator, Planning Assistant, or Scheduling Administrator also be considered for this role.

Complaints Handler - Remote Banking & Financial Services Salary: From 30,000 per annum Location: Fully Remote - Work from Home from Day One Hours: Full-time (40 hours), shifts between 8am-8pm, Monday-Saturday Start Dates: Multiple intakes from June onwards Why Join? This is an excellent opportunity to join a Great Place to Work UK (2025) recognised organisation that is committed to delivering outstanding customer experiences. You will be part of a supportive and high-performing team within a growing financial services environment, with genuine opportunities for development and progression. About the Role As a Complaints Handler, you will take ownership of customer concerns, managing and resolving complex and regulated complaints with professionalism, empathy, and efficiency. This is a fast-paced and rewarding role where you will be responsible for making fair, well-reasoned decisions and ensuring customers receive clear and effective communication throughout. Key Responsibilities Investigate and resolve customer complaints within agreed SLAs and deadlines Handle complex and regulated cases with accuracy and attention to detail Communicate clearly with customers via telephone and written correspondence Produce high-quality case notes, reports, and documentation Work within compliance frameworks and identify any risks or non-compliance Collaborate with colleagues and wider teams to achieve the best outcomes Manage a varied caseload while meeting productivity and quality targets What We're Looking For Minimum 12 months' complaints handling experience within a UK FCA-regulated financial services environment Strong written and verbal communication skills Ability to manage workload effectively and meet deadlines Confident handling of objections and challenging conversations Adaptable and comfortable working in a fast-paced environment Personal Attributes Strong focus on delivering excellent customer service Ability to remain calm under pressure and make logical decisions High attention to detail and organisational skills Team player with a proactive and solution-focused approach Training & Background Checks Training: 2 weeks initial training followed by 2 weeks in a supported "Grad Bay" Pre-employment checks include: Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions checks Any additional relevant checks This is a great opportunity for someone looking to build or further their career within financial services while working in a fully remote environment. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Our client is looking for an experienced, organised and safety-focused Plant Manager to oversee and lead the operations and management of the plant. This is a key role responsible for managing teams across design, production and administration. The successful candidate will bring strong operational expertise, excellent people management skills and a hands-on approach to stock control, yard operations and continuous improvement. Main Responsibilities Oversee the day-to-day running of the steels yard. Ensure the safe and compliant operation of lifting equipment and mechanical plant, including cranes, forklifts and telehandlers. Maintain stock accuracy through regular stock checks, physical inventory support, effective stock location management and timely reporting of discrepancies. Coordinate the safe loading, securing and dispatch of steel products in line with transport regulations, load restraint requirements and company procedures. Maintain a clean, organised and safe yard environment. Handle customer queries, complaints, and escalations professionally Working closely with sales, branch and transport teams. Complete and review all relevant documentation and digital records accurately. Implement, monitor and enforce health & safety procedures Plan labour and resource requirements effectively Carry out any additional duties reasonably requested Essential Skills & Experience Previous experience within steel, metals distribution, construction, builders merchants or a similar materials-based environment preferred. Proven experience supervising or managing a team Strong understanding of safe manual handling, load securing and correct storage procedures for steel products. Experience operating or coordinating mechanical handling equipment safely. Excellent organisational skills with strong attention to detail and the ability to prioritise workload in a fast-paced, deadline-driven environment. Managing or supporting external audits. Strong communication and interpersonal skills Good literacy and numeracy skills Strong commitment to promoting and adhering to company health & safety standards. Practical, hands-on attitude with a willingness to support yard duties when required Salary: £60,000 - £70,000 DOE + Car Allowance / Company Car, Laptop and Mobile Phone Training and development opportunities Comprehensive induction and ongoing support

Location: Fareham Salary: £ DOE + commission Hours: Monday - Friday 8.30am - 5pm (1 hour lunch), office based; hybrid working after probation, 3 days in the office, 2 days at home (Tuesday & Friday) Benefits: Ongoing training, 25 days holidays + bank hols (opportunity to buy more holiday), auto enrolment pension, great social team environment Aspire Jobs are working with a well-established and growing client in Fareham who are looking to recruit an experienced Insurance Account Handler to join their team. The Role You will manage a portfolio of clients, handling: New business, renewals and policy adjustments Client communications and relationship building Market presentations to secure best premium and cover Accurate documentation and system updates Occasional travel to other offices may be required, so a full driving licence and your own transport is essential. About You Experience in a similar insurance account handler role Background in personal lines or motor insurance (minimum) Target-driven with a proactive sales approach Comfortable handling both renewals and new business Strong organisation and communication skills Key Responsibilities Achieve new business and renewal targets Proactively generate sales opportunities Maintain high customer service standards (90%+ satisfaction target) Handle complaints in line with FCA guidelines Ensure renewals and documentation are processed accurately and on time Build long-term client relationships (90% retention target)

Job Opportunity: Case Handler - Customer Service Location: Durham, DH1 Salary: 24,851 + Monthly Bonus after successful 6-month probation Contract Type: Permanent Hours: 37.5 per week, office hours Are you ready to embark on a fulfilling career in the medical and health industry? Our client is looking for dynamic and motivated Case Handlers to join their team in Durham! This is your chance to make a meaningful impact while enjoying a supportive work environment. What You'll Do: As a Case Handler, you will manage a portfolio of cases from start to finish while ensuring exceptional service delivery. Your key responsibilities include: Processing instructions accurately from the instructing party. Conducting client triages and coordinating with medical professionals. Managing communications with clients, treatment providers, and other stakeholders. Documenting case histories meticulously on our case-management software. Taking ownership of cases to ensure timely completion and invoicing. Why Join Our Client? Life Assurance: 4x salary coverage. Healthcare Benefits: Medical Cash Plan with Simply Health. Wellness Initiatives: Cycle to work scheme. Generous Leave: 23 days holiday, increasing with service. Flexible Working: 2 weeks in-office, 1 week at home rotation, with the option to work fully in-office. Pension Plan: 5% matched contributions. What We're Looking For: Essential qualifications include: GCSE C grade or equivalent. Experience in customer service, either face-to-face or over the phone. Basic administration skills and proficiency with Microsoft Office. Strong verbal and written communication skills. A customer-centric mindset with a willingness to learn and grow. Desirable Skills: NVQ in Customer Service or Business Administration (Level 2). Experience in a call handling environment. Proven administration skills and experience with complaints handling. Excellent IT skills for data management and retrieval. A collaborative approach to teamwork and adaptability to change. Important Notes: Successful candidates must pass a vetting process, including financial probity checks (CCJs or bankruptcy check) and a basic DBS check. Ready to Make a Difference? If you're enthusiastic about delivering excellent service and are looking for a role where you can grow and thrive, we want to hear from you! Apply Today! Our client values diversity and is committed to creating an inclusive environment for all employees. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Scheduling Manager - Social Housing Repairs & Maintenance Full time, permanent Based in Stratford, East London 36,000 - 38,000 per annum Here at Howells, we are working with a leading social housing repairs & maintenance contractor to recruit a successful and proactive Scheduling Manager to join their team based in Stratford. As the Scheduling Manager, you will oversee the full customer service function for the Repairs & Maintenance Contractor, including planning / scheduling, customer care, and complaint handling. You will manage a team of Planners and Call Handlers, to ensure customers are in receipt of a satisfactory level of customer service exceeding customers' expectations. Key Criteria: Previous experience in social housing repairs and maintenance is essential Experience managing a planning function for a mobile workforce, ideally within the Social Housing / Facilities Management sector although all sector backgrounds will be considered Experience driving customer service best practice and complaint resolution Strong people management skills Advanced IT Skills including planning software Ability to lead, influence and direct a team Ability to build and nurture strong working relationships with colleagues based at other sites/offices This is an ideal role for somebody looking to further their career in the Social Housing sector, working with a market leading contractor to support the business in providing an exceptional standard of service to their customers. For more information and your chance of securing this role please apply online!

Team Leader - Motor Claims Location: Bolton (Office-based with flexible working options) Salary: Range from 31,500 to 38,000 depending on experience Type: Full-time, Permanent Hours: Monday to Friday, 9am - 5pm (35 hours) Are you a natural leader with experience in motor recovery claims? If you're ready to take the lead in a technical, fast-paced environment where your knowledge and people skills really make a difference, this role could be the next step for you. What You'll Be Doing: Team Leader - Motor Claims - Leading a team of recovery claims handlers managing non-fault motor claims from first notification through to final settlement - Handling escalated queries, complaints, and complex claims - Monitoring team performance and supporting staff development through coaching, mentoring and training - Working with internal stakeholders to meet recovery targets and maintain service levels - Reviewing reports and KPIs to spot trends, prevent backlogs, and drive performance - Ensuring full FCA compliance and supporting GDPR and confidentiality requirements - Contributing to recruitment, onboarding, and HR processes for your team What You'll Bring: Team Leader - Motor Claims - Strong background in technical motor recovery claims - Experience in a team leadership or supervisory role - Confident communication skills, written and verbal - Solid understanding of FCA, FOS, and general claims compliance - Excellent organisation and prioritisation skills under pressure - CII Certificate in Insurance (essential), Dip CII is a bonus - Microsoft Office proficiency and data confidence (Excel, Outlook etc.) What's In It For You: Team Leader - Motor Claims - Increased holiday allowance with length of service - Your birthday off, plus a half-day for seasonal shopping - Holiday sell scheme - Free parking and casual dress code - Support for industry qualifications - Bonus scheme for going above and beyond - Cycle to work scheme - Friendly, supportive environment with trained mental health first aiders on-site If you want to lead a high-performing team, enjoy the satisfaction of getting the result, and work in a business that values your input, we'd love to hear from you.

Dynamite Recruitment is working in partnership with a well established business based in Chandlers Ford. Known for providing their employees with fantastic careers and clear routes for progression, our client is looking for a Project Coordinator to join their team on a part-time basis. As an Project Coordinator you will play a key role providing administrative support to Project Managers. This will include dealing with the initial enquiry, through to the completion of audit documentation ensuring that all projects are completed on time to budget Role : Project Coordinator (Part-time / 12 month contract) Location: Chandlers Ford Hours: 15 hours per week, 3 days a week (to include Friday) Key Responsibilities of a Project Coordinator: - Ensure all administrative tasks are completed to a high standard, including risk and method statements, service orders, and technician packs -Compile and organise all required documentation accurately, and assist with the processing of payment applications -Raise purchase orders, to ensure the appropriate resources and equipment are available to deliver and complete the projects on time -Process supplier orders in a timely manner to enable the Purchase Ledger team to make supplier payments on schedule -Manage customer complaints and queries efficiently, escalating issues to the relevant Project Manager and Head of Electrical/Mechanical to ensure timely resolution -Report and assist in the appropriate response to H&S issues and emergencies which occur or are escalated during project installation -Promote and ensure consistent compliance with all Company Policies, embedding best practices throughout daily operations This is a fantastic opportunity for anyone who has experience of working with coordination/operations/project managers. Please get in touch with Flo Elmes, or APPLY now! (phone number removed)

Claims Handler Your new company Hays are working with a business in North Wolverhampton who are looking for a Claims Handler on a permanent basis. Your role will be to manage insurance claims efficiently and professionally, ensuring compliance with service level agreements and delivering a positive customer experience throughout the claims process. You will need to be ambitious and hungry to succeed. Your new role As a Claims Handler your role will be to : Handle insurance claims in line with contractual SLAs.Manage a set number of claims daily and respond to customer calls promptly.Maintain a high volume of call handling.Liaise with policyholders and insurers to validate claims and identify potential fraud.Source and validate replacement goods using digital tools and procurement networks.Coordinate inspections, image collection, and room measurements within SLA.Arrange delivery and installation of replacement goods within contractual timeframes.Ensure all communications (emails, notes, letters) meet company standards.Follow FCA complaint procedures and escalate appropriately.Achieve monthly performance targets. What you'll need to succeed Background in retail or customer service. Call centre or telephone handling experience. Target-driven and able to manage multiple tasks. Strong team player with a proactive attitude. Desirable: Experience in insurance or claims handling. Familiarity with fraud indicators and validation processes. What you'll get in return Competitive Salary- aligned with industry standards and experience level.Performance-Based Bonus- monthly or quarterly incentives linked to KPIs.Holiday Allowance - 25 days annual leave plus bank holidays. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Claims Handler Your new company Hays are working with a business in North Wolverhampton who are looking for a Claims Handler on a permanent basis. Your role will be to manage insurance claims efficiently and professionally, ensuring compliance with service level agreements and delivering a positive customer experience throughout the claims process. You will need to be ambitious and hungry to succeed. Your new role As a Claims Handler your role will be to : Handle insurance claims in line with contractual SLAs.Manage a set number of claims daily and respond to customer calls promptly.Maintain a high volume of call handling.Liaise with policyholders and insurers to validate claims and identify potential fraud.Source and validate replacement goods using digital tools and procurement networks.Coordinate inspections, image collection, and room measurements within SLA.Arrange delivery and installation of replacement goods within contractual timeframes.Ensure all communications (emails, notes, letters) meet company standards.Follow FCA complaint procedures and escalate appropriately.Achieve monthly performance targets. What you'll need to succeed Background in retail or customer service. Call centre or telephone handling experience. Target-driven and able to manage multiple tasks. Strong team player with a proactive attitude. Desirable: Experience in insurance or claims handling. Familiarity with fraud indicators and validation processes. What you'll get in return Competitive Salary- aligned with industry standards and experience level.Performance-Based Bonus- monthly or quarterly incentives linked to KPIs.Holiday Allowance - 25 days annual leave plus bank holidays. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Claims Handler Your new company Hays are working with a business in North Wolverhampton who are looking for a Claims Handler on a permanent basis. Your role will be to manage insurance claims efficiently and professionally, ensuring compliance with service level agreements and delivering a positive customer experience throughout the claims process. You will need to be ambitious and hungry to succeed. Your new role As a Claims Handler your role will be to : Handle insurance claims in line with contractual SLAs.Manage a set number of claims daily and respond to customer calls promptly.Maintain a high volume of call handling.Liaise with policyholders and insurers to validate claims and identify potential fraud.Source and validate replacement goods using digital tools and procurement networks.Coordinate inspections, image collection, and room measurements within SLA.Arrange delivery and installation of replacement goods within contractual timeframes.Ensure all communications (emails, notes, letters) meet company standards.Follow FCA complaint procedures and escalate appropriately.Achieve monthly performance targets. What you'll need to succeed Background in retail or customer service. Call centre or telephone handling experience. Target-driven and able to manage multiple tasks. Strong team player with a proactive attitude. Desirable: Experience in insurance or claims handling. Familiarity with fraud indicators and validation processes. What you'll get in return Competitive Salary- aligned with industry standards and experience level.Performance-Based Bonus- monthly or quarterly incentives linked to KPIs.Holiday Allowance - 25 days annual leave plus bank holidays. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #