Company Profile CBRE's Global Workplace Solutions delivers end-to-end facilities management, engineering services, project management, and workplace support. Our teams combine technical expertise with a commitment to service excellence, innovation, and compliance. Through our engineering talent, digital tools, and focus on ESG and sustainability, CBRE helps clients reduce risk, drive performance, and enhance the workplace experience for their people. Job Title: Helpdesk Manager CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Manager to join the team located in Newport, Wales . Role Summary: Responsible for the management, performance and delegation of activities to the team Helpdesk Advisors within your business unit. Ensure the Helpdesk Advisor Team understand the Life Cycle of a Work Order and facilitate a smooth handover of work orders to the operational team. Understand Training Needs Analysis of the Helpdesk Advisors to ensure that all team members have access to / received required training, relevant to the needs of the individual, team and business. Evaluate, review and implement continuous improvement process changes. Competent in coaching and mentoring of a small team of Helpdesk Advisors and managing performance of the team including but not limited to writing and delivering monthly one-to-one meeting with team members. Support the Management Team on training and roll-out of any agreed processes, and incorporate any changes necessary in your duties, methods, working hours and procedures. To achieve a high degree of customer and supplier satisfaction, apply logic and common sense to requests for assistance, ensuring that identified criteria are escalated in accordance with procedures. Establish and maintain excellent customer relationships and develop confidence in our systems and processes. Ensure compliance with all CBRE policies, procedures and directives. Proactively act in a manner that supports a healthy and safe work environment through effective management of incidents and hazards. Experience Required: A good basic education is essential, with at least GCSE passes in Maths and English or equivalent. Higher educational qualifications to 'A' level/HNC/D or degree would be beneficial or equivalent. Experience working within a Facilities environment Committed to service delivery excellence Confidential and discrete approach Calm manner and able to work under pressure dealing with conflicting priorities Self-motivated and systematic Results/task orientated Attention to detail and accuracy Excellent time management and organisational skills Commitment to continuous improvement Ability to work as part of team and individually
May 26, 2026
Full time
Company Profile CBRE's Global Workplace Solutions delivers end-to-end facilities management, engineering services, project management, and workplace support. Our teams combine technical expertise with a commitment to service excellence, innovation, and compliance. Through our engineering talent, digital tools, and focus on ESG and sustainability, CBRE helps clients reduce risk, drive performance, and enhance the workplace experience for their people. Job Title: Helpdesk Manager CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Manager to join the team located in Newport, Wales . Role Summary: Responsible for the management, performance and delegation of activities to the team Helpdesk Advisors within your business unit. Ensure the Helpdesk Advisor Team understand the Life Cycle of a Work Order and facilitate a smooth handover of work orders to the operational team. Understand Training Needs Analysis of the Helpdesk Advisors to ensure that all team members have access to / received required training, relevant to the needs of the individual, team and business. Evaluate, review and implement continuous improvement process changes. Competent in coaching and mentoring of a small team of Helpdesk Advisors and managing performance of the team including but not limited to writing and delivering monthly one-to-one meeting with team members. Support the Management Team on training and roll-out of any agreed processes, and incorporate any changes necessary in your duties, methods, working hours and procedures. To achieve a high degree of customer and supplier satisfaction, apply logic and common sense to requests for assistance, ensuring that identified criteria are escalated in accordance with procedures. Establish and maintain excellent customer relationships and develop confidence in our systems and processes. Ensure compliance with all CBRE policies, procedures and directives. Proactively act in a manner that supports a healthy and safe work environment through effective management of incidents and hazards. Experience Required: A good basic education is essential, with at least GCSE passes in Maths and English or equivalent. Higher educational qualifications to 'A' level/HNC/D or degree would be beneficial or equivalent. Experience working within a Facilities environment Committed to service delivery excellence Confidential and discrete approach Calm manner and able to work under pressure dealing with conflicting priorities Self-motivated and systematic Results/task orientated Attention to detail and accuracy Excellent time management and organisational skills Commitment to continuous improvement Ability to work as part of team and individually
If you would like to work for an organisation that demonstrates outstanding commitment to staff engagement, has gained a place on the Times Best 100 Companies to work for in the UK for the last eight consecutive years and that holds Investors in People Platinum accreditation we would love to hear from you! Please note: New starters are normally appointed at the bottom of the pay scale. A market uplift of up to £9,000 per annum (pro rata) may be available for suitably qualified candidates. At ACT, our behaviour framework shapes everything we do. We are looking for a Training Advisor who demonstrates genuine respect for every learner, communicates with openness and integrity, and brings creativity to engage learners who may have faced barriers to education. You will be motivated to inspire and empower learners to progress, while maintaining clarity in your planning, decision-making and communication. If you are resilient, adaptable and committed to making a meaningful difference through high-quality, inclusive delivery, we would love to hear from you. About the role Do you have experience in Aeronautical Engineering and enjoy helping others develop their skills? We're looking for a Training Advisor to support Apprenticeship learners across Aeronautical Engineering, helping them gain the skills, knowledge and confidence to succeed in their qualifications and careers. This is a field-based role where you'll visit learners in the workplace and deliver virtual support across England. What you'll do Deliver training, coaching and assessment to Apprenticeship learners Support learners in the workplace and virtually Develop and review Individual Learning Plans (ILPs) Track learner progress and provide feedback Manage your own caseload and diary Ensure compliance with awarding body and regulatory standards Build strong relationships with learners and employers Support safeguarding, quality and health & safety requirements When you join ACT, you'll benefit from: Generous annual leave (plus bank holidays) Annual salary reviews and progression opportunities Flexible and hybrid working options (where applicable) Healthcare cash plan and access to counselling services Pension scheme and life insurance Ongoing professional development, including funded qualifications Job shadowing opportunities to support career growth Staff recognition, wellbeing initiatives and celebration days Our Values: At ACT, we pride ourselves on fostering a culture of respect, fairness, and dignity for all. We believe in creating an inclusive environment where every individual feels valued and empowered to thrive. FREDIE has been central to promoting and recognising exceptional commitment to equality and diversity. FREDIE stands for Fairness, Respect, Equality, Diversity, Inclusion, and Engagement, and these values are at the heart of ACT's philosophy, shaping our approach to both staff and learners. Diversity statement ACT is dedicated to fair and safe recruitment practices, ensuring equality for all applicants and staff. We do not discriminate based on gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. Our questioning and collating of information are intended to help us maintain equal opportunities best practice and identify barriers to workforce equality and diversity. The information collated from you will not be used in any decision affecting you. We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, please drop us an email with your requirements. What next? The advert will close 04th June 2026. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Applicants will be notified via email of application process (please check junk or spam folders). Please note: The successful candidate will be required to attend our Head Office in Cardiff for pre-employment checks and induction/training prior to starting in role. An interview process consisting of: An interview with a work-based task (for example - a micro teach, or scenario based, full details will be provided before interview). We're keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know. If you have any queries about the vacancy, please feel free to contact us. Safeguarding: Our organisation is deeply committed to safeguarding the welfare of all learners and staff. We expect all employees to uphold this commitment as part of their role. Please note that the successful candidate will be required to undergo an enhanced DBS check. If you're looking to join an organisation that genuinely values its people and makes a real difference, we'd love to hear from you. What you get in return: Excellent professional development opportunities Generous holiday package (up to 45 days per year) E-learning platform available to all staff. Annual salary increases Staff counselling sessions Mental Health First Aider Wellbeing initiatives Bi-annual performance reviews Staff Council Flexible and hybrid working (where applicable) Team building days Volunteering days Staff celebration days Length of service, birthday and yearly appreciation rewards Staff Recognition Awards Healthcare cash plan Contributory pension scheme Life assurance Our Values: At ACT, we pride ourselves on fostering a culture of respect, fairness, and dignity for all. We believe in creating an inclusive environment where every individual feels valued and empowered to thrive. FREDIE stands for Fairness, Respect, Equality, Diversity, Inclusion, and Engagement - values that lie at the heart of everything we do at ACT. From our interactions with staff to our engagement with learners, these principles guide our approach, ensuring that everyone has the opportunity to succeed.
May 26, 2026
Full time
If you would like to work for an organisation that demonstrates outstanding commitment to staff engagement, has gained a place on the Times Best 100 Companies to work for in the UK for the last eight consecutive years and that holds Investors in People Platinum accreditation we would love to hear from you! Please note: New starters are normally appointed at the bottom of the pay scale. A market uplift of up to £9,000 per annum (pro rata) may be available for suitably qualified candidates. At ACT, our behaviour framework shapes everything we do. We are looking for a Training Advisor who demonstrates genuine respect for every learner, communicates with openness and integrity, and brings creativity to engage learners who may have faced barriers to education. You will be motivated to inspire and empower learners to progress, while maintaining clarity in your planning, decision-making and communication. If you are resilient, adaptable and committed to making a meaningful difference through high-quality, inclusive delivery, we would love to hear from you. About the role Do you have experience in Aeronautical Engineering and enjoy helping others develop their skills? We're looking for a Training Advisor to support Apprenticeship learners across Aeronautical Engineering, helping them gain the skills, knowledge and confidence to succeed in their qualifications and careers. This is a field-based role where you'll visit learners in the workplace and deliver virtual support across England. What you'll do Deliver training, coaching and assessment to Apprenticeship learners Support learners in the workplace and virtually Develop and review Individual Learning Plans (ILPs) Track learner progress and provide feedback Manage your own caseload and diary Ensure compliance with awarding body and regulatory standards Build strong relationships with learners and employers Support safeguarding, quality and health & safety requirements When you join ACT, you'll benefit from: Generous annual leave (plus bank holidays) Annual salary reviews and progression opportunities Flexible and hybrid working options (where applicable) Healthcare cash plan and access to counselling services Pension scheme and life insurance Ongoing professional development, including funded qualifications Job shadowing opportunities to support career growth Staff recognition, wellbeing initiatives and celebration days Our Values: At ACT, we pride ourselves on fostering a culture of respect, fairness, and dignity for all. We believe in creating an inclusive environment where every individual feels valued and empowered to thrive. FREDIE has been central to promoting and recognising exceptional commitment to equality and diversity. FREDIE stands for Fairness, Respect, Equality, Diversity, Inclusion, and Engagement, and these values are at the heart of ACT's philosophy, shaping our approach to both staff and learners. Diversity statement ACT is dedicated to fair and safe recruitment practices, ensuring equality for all applicants and staff. We do not discriminate based on gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. Our questioning and collating of information are intended to help us maintain equal opportunities best practice and identify barriers to workforce equality and diversity. The information collated from you will not be used in any decision affecting you. We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, please drop us an email with your requirements. What next? The advert will close 04th June 2026. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Applicants will be notified via email of application process (please check junk or spam folders). Please note: The successful candidate will be required to attend our Head Office in Cardiff for pre-employment checks and induction/training prior to starting in role. An interview process consisting of: An interview with a work-based task (for example - a micro teach, or scenario based, full details will be provided before interview). We're keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know. If you have any queries about the vacancy, please feel free to contact us. Safeguarding: Our organisation is deeply committed to safeguarding the welfare of all learners and staff. We expect all employees to uphold this commitment as part of their role. Please note that the successful candidate will be required to undergo an enhanced DBS check. If you're looking to join an organisation that genuinely values its people and makes a real difference, we'd love to hear from you. What you get in return: Excellent professional development opportunities Generous holiday package (up to 45 days per year) E-learning platform available to all staff. Annual salary increases Staff counselling sessions Mental Health First Aider Wellbeing initiatives Bi-annual performance reviews Staff Council Flexible and hybrid working (where applicable) Team building days Volunteering days Staff celebration days Length of service, birthday and yearly appreciation rewards Staff Recognition Awards Healthcare cash plan Contributory pension scheme Life assurance Our Values: At ACT, we pride ourselves on fostering a culture of respect, fairness, and dignity for all. We believe in creating an inclusive environment where every individual feels valued and empowered to thrive. FREDIE stands for Fairness, Respect, Equality, Diversity, Inclusion, and Engagement - values that lie at the heart of everything we do at ACT. From our interactions with staff to our engagement with learners, these principles guide our approach, ensuring that everyone has the opportunity to succeed.
Summary: Reporting to the Financial Performance Manager, this role is responsible for acting as a strategic financial business partner to the senior management team. This role will be both responsible and accountable for providing insightful financial information, advice and guidance to guide both decision making, drive efficiency and mitigate risk across all project activities. This role will collaborate with and influence senior managers and cross functional teams through robust professional advice and guidance to deliver operational and financial efficiencies through strategic initiatives and new ways of working. This ensures the organisation can manage its costs effectively whilst improving efficiency in a complex and evolving industry. Main Responsibilities Lead strategic financial planning, budgeting and forecasting processes to align with corporate objectives, internal controls, and compliance with all regulatory standards. Provide strategic financial analysis with commentary insights to influence key business decisions, enhance operational efficiency, and optimise performance across the organisation. Define, track and analyse financial key performance indicators (KPIs) and metrics, supporting insights that drive accountability and continuous improvement. Drive value creation by providing expert financial and commercial support during contract negotiations and the execution of commercial strategies. Develop and present dynamic financial templates with forecast scenario based analysis to help the business prepare for various potential outcomes and navigate uncertainty. Conduct rigorous feasibility studies to evaluate and inform the adoption of new finance and operational processes, ensuring they deliver measurable returns. Lead and champion key business transformation initiatives, including digital and automation projects, to enhance reporting capabilities and operational efficiency. Act as a trusted financial advisor to senior management and cross-functional teams, translating complex financial data into actionable business insights. Ensure the integrity of financial data and systems by maintaining a robust internal controls framework and ensuring strict compliance with all regulatory and accounting standards. Proactively collaborate with internal and external auditors to manage and mitigate financial risks, ensuring transparency and accuracy in all financial reporting. Help motivate a high-performing finance team, fostering a culture of innovation, continuous improvement, and professional growth. Mentor and support junior members of the management accounting team, empowering them to adapt existing processes to optimise and drive productive business discussions within the senior management team. Elevate the organisation's financial acumen by designing and delivering targeted training programs. You'll Need: Qualifications/Skills/Experience Fully qualified accounting qualification (CIMA, ACCA, ACA). The ability to review complex financial data, conduct in-depth variance analysis, and leverage expertise in tools like Workday Finance and advanced Excel. A deep intellectual curiosity to understand business operations, commercial drivers and market dynamics - and the ability to translate that into understandable actions for your customer group - enabling you to directly link financial data to strategically beneficial business outcomes. The ability to anticipate future challenges and opportunities and develop a proactive, solutions oriented mindset to solve complex problems and navigate ambiguity whilst ensuring your client group is kept informed, involved and supported in their work. Exceptional verbal and written communication skills to present complex financial information with authority and confidence. Proven ability to build strong relationships, influence key stakeholders, and negotiate effectively without direct authority, acting as a trusted advisor to the business. Championing Lean and Six Sigma methodologies to help identify and implement process improvements that drive efficiency and reduce waste. The proven ability to support the delivery of complex projects, including finance transformation, process improvement initiatives, and system implementations, by driving change and managing cross-functional teams. Extensive and demonstrably successful experience in a strategic finance business partner role, driving key business decisions and influencing return on investment outcomes. Expertise in leading and managing end-to-end financial planning cycles, including long-range strategic planning, annual budgeting, and rolling forecasts. Proven experience of leading and delivering cross-functional projects, ideally with exposure to capital projects, to improve efficiency and reduce costs. Proven ability to develop and inspire a team of finance professionals and foster a high-performance culture. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £60,000 - £65,000 p.a. (dependent on experience)
May 26, 2026
Full time
Summary: Reporting to the Financial Performance Manager, this role is responsible for acting as a strategic financial business partner to the senior management team. This role will be both responsible and accountable for providing insightful financial information, advice and guidance to guide both decision making, drive efficiency and mitigate risk across all project activities. This role will collaborate with and influence senior managers and cross functional teams through robust professional advice and guidance to deliver operational and financial efficiencies through strategic initiatives and new ways of working. This ensures the organisation can manage its costs effectively whilst improving efficiency in a complex and evolving industry. Main Responsibilities Lead strategic financial planning, budgeting and forecasting processes to align with corporate objectives, internal controls, and compliance with all regulatory standards. Provide strategic financial analysis with commentary insights to influence key business decisions, enhance operational efficiency, and optimise performance across the organisation. Define, track and analyse financial key performance indicators (KPIs) and metrics, supporting insights that drive accountability and continuous improvement. Drive value creation by providing expert financial and commercial support during contract negotiations and the execution of commercial strategies. Develop and present dynamic financial templates with forecast scenario based analysis to help the business prepare for various potential outcomes and navigate uncertainty. Conduct rigorous feasibility studies to evaluate and inform the adoption of new finance and operational processes, ensuring they deliver measurable returns. Lead and champion key business transformation initiatives, including digital and automation projects, to enhance reporting capabilities and operational efficiency. Act as a trusted financial advisor to senior management and cross-functional teams, translating complex financial data into actionable business insights. Ensure the integrity of financial data and systems by maintaining a robust internal controls framework and ensuring strict compliance with all regulatory and accounting standards. Proactively collaborate with internal and external auditors to manage and mitigate financial risks, ensuring transparency and accuracy in all financial reporting. Help motivate a high-performing finance team, fostering a culture of innovation, continuous improvement, and professional growth. Mentor and support junior members of the management accounting team, empowering them to adapt existing processes to optimise and drive productive business discussions within the senior management team. Elevate the organisation's financial acumen by designing and delivering targeted training programs. You'll Need: Qualifications/Skills/Experience Fully qualified accounting qualification (CIMA, ACCA, ACA). The ability to review complex financial data, conduct in-depth variance analysis, and leverage expertise in tools like Workday Finance and advanced Excel. A deep intellectual curiosity to understand business operations, commercial drivers and market dynamics - and the ability to translate that into understandable actions for your customer group - enabling you to directly link financial data to strategically beneficial business outcomes. The ability to anticipate future challenges and opportunities and develop a proactive, solutions oriented mindset to solve complex problems and navigate ambiguity whilst ensuring your client group is kept informed, involved and supported in their work. Exceptional verbal and written communication skills to present complex financial information with authority and confidence. Proven ability to build strong relationships, influence key stakeholders, and negotiate effectively without direct authority, acting as a trusted advisor to the business. Championing Lean and Six Sigma methodologies to help identify and implement process improvements that drive efficiency and reduce waste. The proven ability to support the delivery of complex projects, including finance transformation, process improvement initiatives, and system implementations, by driving change and managing cross-functional teams. Extensive and demonstrably successful experience in a strategic finance business partner role, driving key business decisions and influencing return on investment outcomes. Expertise in leading and managing end-to-end financial planning cycles, including long-range strategic planning, annual budgeting, and rolling forecasts. Proven experience of leading and delivering cross-functional projects, ideally with exposure to capital projects, to improve efficiency and reduce costs. Proven ability to develop and inspire a team of finance professionals and foster a high-performance culture. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £60,000 - £65,000 p.a. (dependent on experience)
Nottingham Client Manager Full-time, Permanent A well-established and growing accountancy practice in Nottingham is seeking an experienced Client Manager to join its expanding team. This is an excellent opportunity for a qualified accountant looking to manage their own portfolio while contributing to a collaborative and forward-thinking firm. The Role As a Client Manager, you will take ownership of a diverse client portfolio, acting as the main point of contact and delivering high-quality accounting, tax, and advisory services. You will work closely with Senior Managers and Directors on technical matters and play a key role in supporting and developing junior team members. Key Responsibilities Manage a portfolio of clients, acting as their primary contact Review statutory accounts for companies, as well as sole trader accounts Review corporation tax computations and returns Oversee personal tax compliance, including annual returns Prepare technical advice and support client-facing work Ensure financial statements are accurate and compliant Liaise with clients regarding deadlines, information, and queries Support across Accounts, Tax, VAT, Payroll, and Company Secretarial services Build and maintain strong, long-term client relationships Provide ad hoc financial analysis and support Assist clients with systems, controls, and accounting software Mentor and develop junior team members About You ACA / ACCA qualified (or equivalent) Minimum of 2 years' post-qualification experience within an accountancy practice Proven experience managing your own client portfolio Strong technical knowledge across accounts and tax Experience with Xero and Microsoft Office (Outlook, Word, Excel) Experience with Iris, Alpha, QuickBooks, and Sage 50 is advantageous Strong communication and client management skills Highly organised, adaptable, and detail-oriented The Package Competitive salary 25 days' annual leave plus bank holidays Enhanced pension contributions Health plan benefits Flexible working options Clear career progression opportunities Ongoing training and professional development For more information, please get in touch.
May 26, 2026
Full time
Nottingham Client Manager Full-time, Permanent A well-established and growing accountancy practice in Nottingham is seeking an experienced Client Manager to join its expanding team. This is an excellent opportunity for a qualified accountant looking to manage their own portfolio while contributing to a collaborative and forward-thinking firm. The Role As a Client Manager, you will take ownership of a diverse client portfolio, acting as the main point of contact and delivering high-quality accounting, tax, and advisory services. You will work closely with Senior Managers and Directors on technical matters and play a key role in supporting and developing junior team members. Key Responsibilities Manage a portfolio of clients, acting as their primary contact Review statutory accounts for companies, as well as sole trader accounts Review corporation tax computations and returns Oversee personal tax compliance, including annual returns Prepare technical advice and support client-facing work Ensure financial statements are accurate and compliant Liaise with clients regarding deadlines, information, and queries Support across Accounts, Tax, VAT, Payroll, and Company Secretarial services Build and maintain strong, long-term client relationships Provide ad hoc financial analysis and support Assist clients with systems, controls, and accounting software Mentor and develop junior team members About You ACA / ACCA qualified (or equivalent) Minimum of 2 years' post-qualification experience within an accountancy practice Proven experience managing your own client portfolio Strong technical knowledge across accounts and tax Experience with Xero and Microsoft Office (Outlook, Word, Excel) Experience with Iris, Alpha, QuickBooks, and Sage 50 is advantageous Strong communication and client management skills Highly organised, adaptable, and detail-oriented The Package Competitive salary 25 days' annual leave plus bank holidays Enhanced pension contributions Health plan benefits Flexible working options Clear career progression opportunities Ongoing training and professional development For more information, please get in touch.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Working, achieving, and thriving together, our Tax team move with every challenge. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. Tax is a dynamic, ever-changing industry. As our clients' needs and the regulatory environment evolve, you'll encounter new problems to solve and new opportunities for growth. Whether it's advising clients on high-profile specialisms like Corporation Tax or leading the implementation of intelligent technology solutions, you'll enjoy variety as well as stretch in your role. BDO supports all kinds of different businesses in different sectors across the UK and around the world. You'll be providing Tax Advisory services to start-ups and scale-ups, to private businesses and FTSE listed multinationals. Each of our clients has different needs and in applying your expertise in different contexts, you'll develop your skills and gain valuable experience that will serve you throughout your career. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. We are looking for someone with; An in depth, up to date, knowledge of taxation with specialist knowledge and the ability to deal with complex tax issues. Experience of dealing with all matters relating to the management of a portfolio of clients. Building, developing and managing a portfolio of clients including control of billings and cash collection within the firms criteria. Act as the key employment tax point of contact for the client. This will include responsibility for quality and risk as well as responding quickly to, and anticipating , client requests/needs, keeping clients informed of progress in relation to all aspects of the service provided, and maintaining regular contact with clients. An understanding of potential risks to the Firm in relation to the Firm's quality control procedures Experience of managing complex projects. Educated to degree level and/or CTA and/or ACA qualified or equivalent You'll also be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across 17 UK locations, we are 6,500 unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
May 26, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Working, achieving, and thriving together, our Tax team move with every challenge. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. Tax is a dynamic, ever-changing industry. As our clients' needs and the regulatory environment evolve, you'll encounter new problems to solve and new opportunities for growth. Whether it's advising clients on high-profile specialisms like Corporation Tax or leading the implementation of intelligent technology solutions, you'll enjoy variety as well as stretch in your role. BDO supports all kinds of different businesses in different sectors across the UK and around the world. You'll be providing Tax Advisory services to start-ups and scale-ups, to private businesses and FTSE listed multinationals. Each of our clients has different needs and in applying your expertise in different contexts, you'll develop your skills and gain valuable experience that will serve you throughout your career. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. We are looking for someone with; An in depth, up to date, knowledge of taxation with specialist knowledge and the ability to deal with complex tax issues. Experience of dealing with all matters relating to the management of a portfolio of clients. Building, developing and managing a portfolio of clients including control of billings and cash collection within the firms criteria. Act as the key employment tax point of contact for the client. This will include responsibility for quality and risk as well as responding quickly to, and anticipating , client requests/needs, keeping clients informed of progress in relation to all aspects of the service provided, and maintaining regular contact with clients. An understanding of potential risks to the Firm in relation to the Firm's quality control procedures Experience of managing complex projects. Educated to degree level and/or CTA and/or ACA qualified or equivalent You'll also be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across 17 UK locations, we are 6,500 unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Customer Service Advisor - Salary - £26,700 This is a great opportunity for someone who is passionate about delivering outstanding customer care and supporting customers through what can often be a stressful claims journey. You'll provide reassurance, guidance and empathetic support, helping customers feel confident they're in safe hands at every stage. We're one of the UK's leading insurance providers, supporting millions of customers when they need us most. Our Home Claims teams play a vital role in helping customers recover after damage to their homes, delivering peace of mind and expert support during challenging times. A bit about the job: Acting as the first point of contact for customers calling about their home insurance claims Providing clear, empathetic guidance and professional support throughout the claims journey Managing customer expectations and helping guide them through next steps Working towards individual and team performance targets while maintaining excellent customer outcomes Confidently using technology and multiple systems to manage claims accurately and efficiently Skills and experience we're looking for: A resilient, enthusiastic and customer focused approach The ability to thrive in a fast paced, target driven role with a positive, team focused mindset The ability to remain calm, empathetic and professional in challenging situations Good IT skills and confident using Microsoft packages e.g. Outlook and Word Customer Service or Claims handling experience is desired Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but most colleagues spend at least 50% of their time in the office, combining flexibility with valuable time together with colleagues. Our Home Claims teams are available Monday - Friday 08:00 - 20.00 and Saturday 09:00 - 17:00. In these roles you'll work shifts across these days which we'll share more about, and your 6-8 weeks training, during your application. What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary of £26,700 (depending on location, skills, experience, and qualifications). Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Aviva is for Everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we'd still encourage you to apply. We consider all forms of flexible working, including part time and job share arrangements. We flex locations, hours and working patterns to suit our customers, business and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining flexibility with time together with colleagues. How to apply We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Peter at .
May 26, 2026
Full time
Customer Service Advisor - Salary - £26,700 This is a great opportunity for someone who is passionate about delivering outstanding customer care and supporting customers through what can often be a stressful claims journey. You'll provide reassurance, guidance and empathetic support, helping customers feel confident they're in safe hands at every stage. We're one of the UK's leading insurance providers, supporting millions of customers when they need us most. Our Home Claims teams play a vital role in helping customers recover after damage to their homes, delivering peace of mind and expert support during challenging times. A bit about the job: Acting as the first point of contact for customers calling about their home insurance claims Providing clear, empathetic guidance and professional support throughout the claims journey Managing customer expectations and helping guide them through next steps Working towards individual and team performance targets while maintaining excellent customer outcomes Confidently using technology and multiple systems to manage claims accurately and efficiently Skills and experience we're looking for: A resilient, enthusiastic and customer focused approach The ability to thrive in a fast paced, target driven role with a positive, team focused mindset The ability to remain calm, empathetic and professional in challenging situations Good IT skills and confident using Microsoft packages e.g. Outlook and Word Customer Service or Claims handling experience is desired Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but most colleagues spend at least 50% of their time in the office, combining flexibility with valuable time together with colleagues. Our Home Claims teams are available Monday - Friday 08:00 - 20.00 and Saturday 09:00 - 17:00. In these roles you'll work shifts across these days which we'll share more about, and your 6-8 weeks training, during your application. What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary of £26,700 (depending on location, skills, experience, and qualifications). Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Aviva is for Everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we'd still encourage you to apply. We consider all forms of flexible working, including part time and job share arrangements. We flex locations, hours and working patterns to suit our customers, business and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining flexibility with time together with colleagues. How to apply We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Peter at .
Your new company This firm is a leading UK accountancy firm, recognised for its expertise in tax, audit, and advisory services. The firm prides itself on delivering exceptional client care and fostering a collaborative, supportive culture. The Edinburgh office is a key part of the firm's corporate tax practice, working with a diverse range of clients including large corporates, entrepreneurial businesses, and international groups. Joining the firm means becoming part of a forward-thinking team that values professional growth and innovation. Your new role As a Corporate Tax Manager, you will manage a varied portfolio of clients, delivering high-quality compliance and advisory services. You will work closely with senior managers and directors on complex projects, including tax planning, restructuring, and international tax matters. The role involves reviewing work prepared by junior team members, ensuring technical accuracy and client satisfaction, while also supporting their development. You will have the opportunity to contribute to business development initiatives and build strong client relationships. What you'll need to succeed You will be ACA or CTA qualified (or equivalent) with solid experience in corporate tax. A strong technical knowledge of UK corporate tax legislation and an understanding of international tax issues are essential. You should have experience managing client relationships and delivering projects to a high standard. Excellent communication, organisational, and leadership skills will help you succeed in this role. What you'll get in return This firm offers a competitive salary and benefits package, along with flexible working arrangements to support work-life balance. You will have access to excellent opportunities for career progression, exposure to high-profile clients, and involvement in challenging advisory work. The firm values individuality, collaboration, and continuous professional development, making this an ideal environment for ambitious professionals. What you need to do now If you are ready to take the next step in your career with a leading accountancy firm, apply today or contact us for a confidential discussion. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 26, 2026
Full time
Your new company This firm is a leading UK accountancy firm, recognised for its expertise in tax, audit, and advisory services. The firm prides itself on delivering exceptional client care and fostering a collaborative, supportive culture. The Edinburgh office is a key part of the firm's corporate tax practice, working with a diverse range of clients including large corporates, entrepreneurial businesses, and international groups. Joining the firm means becoming part of a forward-thinking team that values professional growth and innovation. Your new role As a Corporate Tax Manager, you will manage a varied portfolio of clients, delivering high-quality compliance and advisory services. You will work closely with senior managers and directors on complex projects, including tax planning, restructuring, and international tax matters. The role involves reviewing work prepared by junior team members, ensuring technical accuracy and client satisfaction, while also supporting their development. You will have the opportunity to contribute to business development initiatives and build strong client relationships. What you'll need to succeed You will be ACA or CTA qualified (or equivalent) with solid experience in corporate tax. A strong technical knowledge of UK corporate tax legislation and an understanding of international tax issues are essential. You should have experience managing client relationships and delivering projects to a high standard. Excellent communication, organisational, and leadership skills will help you succeed in this role. What you'll get in return This firm offers a competitive salary and benefits package, along with flexible working arrangements to support work-life balance. You will have access to excellent opportunities for career progression, exposure to high-profile clients, and involvement in challenging advisory work. The firm values individuality, collaboration, and continuous professional development, making this an ideal environment for ambitious professionals. What you need to do now If you are ready to take the next step in your career with a leading accountancy firm, apply today or contact us for a confidential discussion. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Customer Service Advisor - Salary - £26,700 This is a great opportunity for someone who is passionate about delivering outstanding customer care and supporting customers through what can often be a stressful claims journey. You'll provide reassurance, guidance and empathetic support, helping customers feel confident they're in safe hands at every stage. We're one of the UK's leading insurance providers, supporting millions of customers when they need us most. Our Home Claims teams play a vital role in helping customers recover after damage to their homes, delivering peace of mind and expert support during challenging times. A bit about the job: Acting as the first point of contact for customers calling about their home insurance claims Providing clear, empathetic guidance and professional support throughout the claims journey Managing customer expectations and helping guide them through next steps Working towards individual and team performance targets while maintaining excellent customer outcomes Confidently using technology and multiple systems to manage claims accurately and efficiently Skills and experience we're looking for: A resilient, enthusiastic and customer focused approach The ability to thrive in a fast paced, target driven role with a positive, team focused mindset The ability to remain calm, empathetic and professional in challenging situations Good IT skills and confident using Microsoft packages e.g. Outlook and Word Customer Service or Claims handling experience is desired Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but most colleagues spend at least 50% of their time in the office, combining flexibility with valuable time together with colleagues. Our Home Claims teams are available Monday - Friday 08:00 - 20.00 and Saturday 09:00 - 17:00. In these roles you'll work shifts across these days which we'll share more about, and your 6-8 weeks training, during your application. What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary of £26,700 (depending on location, skills, experience, and qualifications). Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Aviva is for Everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we'd still encourage you to apply. We consider all forms of flexible working, including part time and job share arrangements. We flex locations, hours and working patterns to suit our customers, business and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining flexibility with time together with colleagues. How to apply We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Peter at .
May 26, 2026
Full time
Customer Service Advisor - Salary - £26,700 This is a great opportunity for someone who is passionate about delivering outstanding customer care and supporting customers through what can often be a stressful claims journey. You'll provide reassurance, guidance and empathetic support, helping customers feel confident they're in safe hands at every stage. We're one of the UK's leading insurance providers, supporting millions of customers when they need us most. Our Home Claims teams play a vital role in helping customers recover after damage to their homes, delivering peace of mind and expert support during challenging times. A bit about the job: Acting as the first point of contact for customers calling about their home insurance claims Providing clear, empathetic guidance and professional support throughout the claims journey Managing customer expectations and helping guide them through next steps Working towards individual and team performance targets while maintaining excellent customer outcomes Confidently using technology and multiple systems to manage claims accurately and efficiently Skills and experience we're looking for: A resilient, enthusiastic and customer focused approach The ability to thrive in a fast paced, target driven role with a positive, team focused mindset The ability to remain calm, empathetic and professional in challenging situations Good IT skills and confident using Microsoft packages e.g. Outlook and Word Customer Service or Claims handling experience is desired Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but most colleagues spend at least 50% of their time in the office, combining flexibility with valuable time together with colleagues. Our Home Claims teams are available Monday - Friday 08:00 - 20.00 and Saturday 09:00 - 17:00. In these roles you'll work shifts across these days which we'll share more about, and your 6-8 weeks training, during your application. What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary of £26,700 (depending on location, skills, experience, and qualifications). Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Aviva is for Everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we'd still encourage you to apply. We consider all forms of flexible working, including part time and job share arrangements. We flex locations, hours and working patterns to suit our customers, business and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining flexibility with time together with colleagues. How to apply We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Peter at .
Role Overview We are seeking an experienced and hands-on SOC Operations Technical Lead to lead a team of SOC Analysts operating in a 24/7/365 environment. This is a senior, technically focused leadership role within our Managed Security Services (MSSP) function, reporting directly to the Head of SOC Operations. You will act as the senior technical authority, driving excellence in threat detection, incident response, and security operations across a diverse, multi-client portfolio. While you will lead and mentor a team, this is not a purely managerial role. You will remain deeply involved in technical delivery, acting as an escalation point, leading complex investigations, and continuously improving SOC capabilities. Key Responsibilities Team Leadership & SOC Operations Lead day-to-day SOC operations across all shifts, ensuring consistent 24/7 coverage Manage shift schedules, handovers, and on-call rotations Act as the primary escalation point for security incidents and analyst queries Ensure high-quality triage, investigation, and response aligned to SOC processes Drive team development through training, coaching, and technical mentoring Ensure accurate and timely case management (HALO) and delivery against SLAs Technical Leadership & Continuous Improvement Provide expert guidance on threat detection, incident response, and threat hunting Lead escalations for complex or high-severity incidents across client environments Develop and optimise detection rules, playbooks, and automation Improve SOC tooling (SIEM, EDR/XDR, SOAR) and operational processes Design and maintain advanced detection use cases and correlation logic Client Engagement & Consulting Act as a trusted advisor to clients, supporting security reviews and incident analysis Translate technical findings into clear, actionable recommendations Support continuous improvement of client security posture Collaboration Work closely with Threat Intelligence, Engineering, and Incident Response teams Enhance detection capability through intelligence sharing and tool optimisation Align processes to strengthen overall security operations effectiveness Strategic Contribution Identify opportunities to enhance MSSP services and capabilities Monitor emerging threats, technologies, and industry trends Ensure compliance with regulatory standards and internal frameworks Skills & Experience Essential 7+ years in Security Operations, including 3-4 years in a senior/lead SOC role Strong hands-on experience with: SIEM (e.g. Microsoft Sentinel, CrowdStrike) EDR/XDR (e.g. CrowdStrike, Microsoft Defender, Carbon Black) SOAR and threat intelligence platforms Proven expertise in threat hunting and incident response Experience developing and tuning detection rules in multi-tenant environments Strong automation skills to improve SOC efficiency Excellent client-facing and communication skills Desirable Certifications such as CISSP, GIAC (GCIH, GCIA, GREM), SC-200 or SC-300 Experience in cloud security operations Background in MSSP or consulting environments Familiarity with frameworks such as NIST, ISO27001, or ITIL Key Competencies Strong technical depth with the ability to simplify complex concepts Excellent analytical and problem-solving skills under pressure Confident communicator with strong stakeholder engagement skills Collaborative leadership style with a focus on mentoring and development Ability to manage multiple priorities in a fast-paced SOC environment
May 26, 2026
Full time
Role Overview We are seeking an experienced and hands-on SOC Operations Technical Lead to lead a team of SOC Analysts operating in a 24/7/365 environment. This is a senior, technically focused leadership role within our Managed Security Services (MSSP) function, reporting directly to the Head of SOC Operations. You will act as the senior technical authority, driving excellence in threat detection, incident response, and security operations across a diverse, multi-client portfolio. While you will lead and mentor a team, this is not a purely managerial role. You will remain deeply involved in technical delivery, acting as an escalation point, leading complex investigations, and continuously improving SOC capabilities. Key Responsibilities Team Leadership & SOC Operations Lead day-to-day SOC operations across all shifts, ensuring consistent 24/7 coverage Manage shift schedules, handovers, and on-call rotations Act as the primary escalation point for security incidents and analyst queries Ensure high-quality triage, investigation, and response aligned to SOC processes Drive team development through training, coaching, and technical mentoring Ensure accurate and timely case management (HALO) and delivery against SLAs Technical Leadership & Continuous Improvement Provide expert guidance on threat detection, incident response, and threat hunting Lead escalations for complex or high-severity incidents across client environments Develop and optimise detection rules, playbooks, and automation Improve SOC tooling (SIEM, EDR/XDR, SOAR) and operational processes Design and maintain advanced detection use cases and correlation logic Client Engagement & Consulting Act as a trusted advisor to clients, supporting security reviews and incident analysis Translate technical findings into clear, actionable recommendations Support continuous improvement of client security posture Collaboration Work closely with Threat Intelligence, Engineering, and Incident Response teams Enhance detection capability through intelligence sharing and tool optimisation Align processes to strengthen overall security operations effectiveness Strategic Contribution Identify opportunities to enhance MSSP services and capabilities Monitor emerging threats, technologies, and industry trends Ensure compliance with regulatory standards and internal frameworks Skills & Experience Essential 7+ years in Security Operations, including 3-4 years in a senior/lead SOC role Strong hands-on experience with: SIEM (e.g. Microsoft Sentinel, CrowdStrike) EDR/XDR (e.g. CrowdStrike, Microsoft Defender, Carbon Black) SOAR and threat intelligence platforms Proven expertise in threat hunting and incident response Experience developing and tuning detection rules in multi-tenant environments Strong automation skills to improve SOC efficiency Excellent client-facing and communication skills Desirable Certifications such as CISSP, GIAC (GCIH, GCIA, GREM), SC-200 or SC-300 Experience in cloud security operations Background in MSSP or consulting environments Familiarity with frameworks such as NIST, ISO27001, or ITIL Key Competencies Strong technical depth with the ability to simplify complex concepts Excellent analytical and problem-solving skills under pressure Confident communicator with strong stakeholder engagement skills Collaborative leadership style with a focus on mentoring and development Ability to manage multiple priorities in a fast-paced SOC environment
Your new company You'll be joining a highly regarded professional services firm with a strong reputation for quality, collaboration and client-centric delivery. With an established presence across the UK, the business is known for supporting a diverse portfolio of clients ranging from owner-managed businesses to large corporates and international groups. Their Edinburgh office continues to grow, offering you the opportunity to work in a dynamic environment where expertise is valued, progression is encouraged, and people are genuinely supported to reach their potential. Your new role As a Senior Corporate Tax Manager, you will play a key role in leading and developing a portfolio of corporate clients, providing high-quality tax compliance and advisory services. You will manage complex tax affairs, work closely with partners and senior stakeholders, and contribute to business development initiatives. This is a client-facing role where you will build strong relationships, identify opportunities for added value, and support junior team members through mentorship and technical guidance. You will be trusted to deliver insightful, commercially focused advice while ensuring compliance with current legislation and best practice. What you'll need to succeed To succeed in this role, you'll be a qualified tax professional (ATT/CTA/ACA/ACCA or equivalent) with significant experience in corporate tax gained within practice. You will have a strong technical grounding paired with a commercial mindset and the confidence to advise a wide range of clients. Experience of managing teams, reviewing work, and developing junior colleagues will be essential. You'll also bring excellent communication skills, a proactive approach to problem-solving, and a genuine interest in building long-term client relationships. What you'll get in return In return, you will benefit from a supportive and progressive working environment that offers genuine career development opportunities. You'll have access to a competitive salary and benefits package, along with flexible working options to support work-life balance. The firm is committed to continuous learning and professional growth, giving you the tools and exposure needed to progress your career. You'll also be part of a collaborative and inclusive culture where your contributions are recognised, and your voice is heard. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 26, 2026
Full time
Your new company You'll be joining a highly regarded professional services firm with a strong reputation for quality, collaboration and client-centric delivery. With an established presence across the UK, the business is known for supporting a diverse portfolio of clients ranging from owner-managed businesses to large corporates and international groups. Their Edinburgh office continues to grow, offering you the opportunity to work in a dynamic environment where expertise is valued, progression is encouraged, and people are genuinely supported to reach their potential. Your new role As a Senior Corporate Tax Manager, you will play a key role in leading and developing a portfolio of corporate clients, providing high-quality tax compliance and advisory services. You will manage complex tax affairs, work closely with partners and senior stakeholders, and contribute to business development initiatives. This is a client-facing role where you will build strong relationships, identify opportunities for added value, and support junior team members through mentorship and technical guidance. You will be trusted to deliver insightful, commercially focused advice while ensuring compliance with current legislation and best practice. What you'll need to succeed To succeed in this role, you'll be a qualified tax professional (ATT/CTA/ACA/ACCA or equivalent) with significant experience in corporate tax gained within practice. You will have a strong technical grounding paired with a commercial mindset and the confidence to advise a wide range of clients. Experience of managing teams, reviewing work, and developing junior colleagues will be essential. You'll also bring excellent communication skills, a proactive approach to problem-solving, and a genuine interest in building long-term client relationships. What you'll get in return In return, you will benefit from a supportive and progressive working environment that offers genuine career development opportunities. You'll have access to a competitive salary and benefits package, along with flexible working options to support work-life balance. The firm is committed to continuous learning and professional growth, giving you the tools and exposure needed to progress your career. You'll also be part of a collaborative and inclusive culture where your contributions are recognised, and your voice is heard. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Customer Service Advisor - Salary - £26,700 This is a great opportunity for someone who is passionate about delivering outstanding customer care and supporting customers through what can often be a stressful claims journey. You'll provide reassurance, guidance and empathetic support, helping customers feel confident they're in safe hands at every stage. We're one of the UK's leading insurance providers, supporting millions of customers when they need us most. Our Home Claims teams play a vital role in helping customers recover after damage to their homes, delivering peace of mind and expert support during challenging times. A bit about the job: Acting as the first point of contact for customers calling about their home insurance claims Providing clear, empathetic guidance and professional support throughout the claims journey Managing customer expectations and helping guide them through next steps Working towards individual and team performance targets while maintaining excellent customer outcomes Confidently using technology and multiple systems to manage claims accurately and efficiently Skills and experience we're looking for: A resilient, enthusiastic and customer focused approach The ability to thrive in a fast paced, target driven role with a positive, team focused mindset The ability to remain calm, empathetic and professional in challenging situations Good IT skills and confident using Microsoft packages e.g. Outlook and Word Customer Service or Claims handling experience is desired Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but most colleagues spend at least 50% of their time in the office, combining flexibility with valuable time together with colleagues. Our Home Claims teams are available Monday - Friday 08:00 - 20.00 and Saturday 09:00 - 17:00. In these roles you'll work shifts across these days which we'll share more about, and your 6-8 weeks training, during your application. What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary of £26,700 (depending on location, skills, experience, and qualifications). Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Aviva is for Everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we'd still encourage you to apply. We consider all forms of flexible working, including part time and job share arrangements. We flex locations, hours and working patterns to suit our customers, business and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining flexibility with time together with colleagues. How to apply We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Peter at .
May 26, 2026
Full time
Customer Service Advisor - Salary - £26,700 This is a great opportunity for someone who is passionate about delivering outstanding customer care and supporting customers through what can often be a stressful claims journey. You'll provide reassurance, guidance and empathetic support, helping customers feel confident they're in safe hands at every stage. We're one of the UK's leading insurance providers, supporting millions of customers when they need us most. Our Home Claims teams play a vital role in helping customers recover after damage to their homes, delivering peace of mind and expert support during challenging times. A bit about the job: Acting as the first point of contact for customers calling about their home insurance claims Providing clear, empathetic guidance and professional support throughout the claims journey Managing customer expectations and helping guide them through next steps Working towards individual and team performance targets while maintaining excellent customer outcomes Confidently using technology and multiple systems to manage claims accurately and efficiently Skills and experience we're looking for: A resilient, enthusiastic and customer focused approach The ability to thrive in a fast paced, target driven role with a positive, team focused mindset The ability to remain calm, empathetic and professional in challenging situations Good IT skills and confident using Microsoft packages e.g. Outlook and Word Customer Service or Claims handling experience is desired Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but most colleagues spend at least 50% of their time in the office, combining flexibility with valuable time together with colleagues. Our Home Claims teams are available Monday - Friday 08:00 - 20.00 and Saturday 09:00 - 17:00. In these roles you'll work shifts across these days which we'll share more about, and your 6-8 weeks training, during your application. What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary of £26,700 (depending on location, skills, experience, and qualifications). Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Aviva is for Everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we'd still encourage you to apply. We consider all forms of flexible working, including part time and job share arrangements. We flex locations, hours and working patterns to suit our customers, business and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining flexibility with time together with colleagues. How to apply We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Peter at .
About the Role: As a CBRE Health, Safety and Environment Advisor, you will assist with the development of complex procedures and operational guidance within the Health, Safety, and Environmental program.This job is part of the Environment Health and Safety function. They are responsible for organizational programs and procedures to safeguard employees and surrounding communities. What You'll Do: Provide functional support in the monitoring of injury, illness, and incident-related performance. Assist with the development and implementation of complex strategic solutions to improve performance results. Verify permits, licenses, applications, and records are stored correctly for compliance purposes. Present inspection records, complaints, and suspected violations to management with recommended solutions. Inform the management team, clients, and employees of highly advanced control regulations and inspection findings. Assist management in the implementation of cost reduction and quality improvement initiatives. Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques. Impact own team and other teams whose work activities are closely related. Suggest improvements to existing processes and solutions to improve the efficiency of the team. What You'll Need: High School Diploma or GED with 3-4 years of job-related experience. A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required. Ability to evaluate and communicate unusual and/or complex content in a concise and logical way. In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Advanced organizational skills with an inquisitive mindset. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
May 26, 2026
Full time
About the Role: As a CBRE Health, Safety and Environment Advisor, you will assist with the development of complex procedures and operational guidance within the Health, Safety, and Environmental program.This job is part of the Environment Health and Safety function. They are responsible for organizational programs and procedures to safeguard employees and surrounding communities. What You'll Do: Provide functional support in the monitoring of injury, illness, and incident-related performance. Assist with the development and implementation of complex strategic solutions to improve performance results. Verify permits, licenses, applications, and records are stored correctly for compliance purposes. Present inspection records, complaints, and suspected violations to management with recommended solutions. Inform the management team, clients, and employees of highly advanced control regulations and inspection findings. Assist management in the implementation of cost reduction and quality improvement initiatives. Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques. Impact own team and other teams whose work activities are closely related. Suggest improvements to existing processes and solutions to improve the efficiency of the team. What You'll Need: High School Diploma or GED with 3-4 years of job-related experience. A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required. Ability to evaluate and communicate unusual and/or complex content in a concise and logical way. In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Advanced organizational skills with an inquisitive mindset. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Nottingham Audi. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Brand to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
May 26, 2026
Full time
About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Nottingham Audi. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Brand to support your career. Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Technical Sales Advisor - Heating Products Salary £25,000 to £34,000 basic + benefits (depending on experience) Home Based must live in Yorkshire (for occasional meetings and training) Monday to Friday, between the hours of 9:00am to 5:30pm About the Company Our client is a small, friendly, home-based team with global ambition, based in Huddersfield. They are recognised as a market-leading supplier of saunas, steam rooms, and a wide range of wellness and heating-related products for both domestic and commercial use. Following a period of strong growth, their aim is to become a leading online supplier within the health, wellness and leisure sector. The Role This role would suit someone with a background in heating, plumbing, renewables or technical product sales support (for example a heating engineer, or someone who has supported customers with technical products). This is a product-focused role, supporting customers purchasing physical heating and wellness products not IT or software support. You will be advising customers on product suitability, specifications and basic setup, as well as supporting the sales process from enquiry through to order completion. Key Responsibilities Managing incoming customer enquiries via phone and email Advising customers on product suitability, specifications and basic setup Promoting and selling the company s range of heating and wellness products Identifying the right products for customer needs and upselling where appropriate Processing customer orders accurately Maintaining CRM systems and managing sales pipelines Supporting general sales administration Assisting with improving and optimising product ranges online Adding and maintaining products on the website (Magento), including descriptions, images and pricing Liaising with warehouses and shipping providers to manage deliveries, including international shipments Checking supplier invoices and identifying discrepancies Managing stock levels and placing orders with manufacturers Monitoring competitor pricing and market trends Supporting website content including blogs and product information About You Experience in a technical sales support, internal sales or product advisory role Background in heating, plumbing, renewables or similar technical products (preferred) Experience supporting customers purchasing physical products rather than services Confident advising on product specifications and suitability Strong customer service and communication skills Organised, proactive and able to work independently Comfortable working in a home-based environment High attention to detail and strong administrative skills Good level of numeracy and written English Confident using Microsoft Outlook and Excel Experience with CRM/ERP systems Experience managing website content (Magento or similar platforms desirable) Additional Requirements Dedicated home office space with reliable broadband and minimal background noise Previous experience working from home is advantageous A stable work history, with the majority of roles lasting 2+ years Screening Questions Please ensure your CV demonstrates: Longevity in previous roles (typically 2+ years) Experience working from home Use of CRM systems and managing sales pipelines Experience adding products to websites and managing product listings Understanding of pricing and margins Experience optimising product ranges online Exposure to online marketplaces (e.g. eBay, Amazon, Linnworks) Proficiency in Microsoft Outlook and Excel Additional Information Due to the financial nature of the role, references and background checks will be required in line with GDPR and insurance requirements. This role has previously been advertised. Please do not reapply if you have already been considered. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
May 26, 2026
Full time
Technical Sales Advisor - Heating Products Salary £25,000 to £34,000 basic + benefits (depending on experience) Home Based must live in Yorkshire (for occasional meetings and training) Monday to Friday, between the hours of 9:00am to 5:30pm About the Company Our client is a small, friendly, home-based team with global ambition, based in Huddersfield. They are recognised as a market-leading supplier of saunas, steam rooms, and a wide range of wellness and heating-related products for both domestic and commercial use. Following a period of strong growth, their aim is to become a leading online supplier within the health, wellness and leisure sector. The Role This role would suit someone with a background in heating, plumbing, renewables or technical product sales support (for example a heating engineer, or someone who has supported customers with technical products). This is a product-focused role, supporting customers purchasing physical heating and wellness products not IT or software support. You will be advising customers on product suitability, specifications and basic setup, as well as supporting the sales process from enquiry through to order completion. Key Responsibilities Managing incoming customer enquiries via phone and email Advising customers on product suitability, specifications and basic setup Promoting and selling the company s range of heating and wellness products Identifying the right products for customer needs and upselling where appropriate Processing customer orders accurately Maintaining CRM systems and managing sales pipelines Supporting general sales administration Assisting with improving and optimising product ranges online Adding and maintaining products on the website (Magento), including descriptions, images and pricing Liaising with warehouses and shipping providers to manage deliveries, including international shipments Checking supplier invoices and identifying discrepancies Managing stock levels and placing orders with manufacturers Monitoring competitor pricing and market trends Supporting website content including blogs and product information About You Experience in a technical sales support, internal sales or product advisory role Background in heating, plumbing, renewables or similar technical products (preferred) Experience supporting customers purchasing physical products rather than services Confident advising on product specifications and suitability Strong customer service and communication skills Organised, proactive and able to work independently Comfortable working in a home-based environment High attention to detail and strong administrative skills Good level of numeracy and written English Confident using Microsoft Outlook and Excel Experience with CRM/ERP systems Experience managing website content (Magento or similar platforms desirable) Additional Requirements Dedicated home office space with reliable broadband and minimal background noise Previous experience working from home is advantageous A stable work history, with the majority of roles lasting 2+ years Screening Questions Please ensure your CV demonstrates: Longevity in previous roles (typically 2+ years) Experience working from home Use of CRM systems and managing sales pipelines Experience adding products to websites and managing product listings Understanding of pricing and margins Experience optimising product ranges online Exposure to online marketplaces (e.g. eBay, Amazon, Linnworks) Proficiency in Microsoft Outlook and Excel Additional Information Due to the financial nature of the role, references and background checks will be required in line with GDPR and insurance requirements. This role has previously been advertised. Please do not reapply if you have already been considered. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
HR Advisor - Professional Services Portfolio are proud to be partnering exclusively with one of the UK's most respected professional services providers, delivering expert support across HR, Employment Law and Health & Safety. This award-winning organisation is the parenting company of a global group and continues to experience impressive growth, making this an exciting time to join a forward-thinking, people-focused business. We are seeking experienced HR Advisors who are passionate about delivering high-quality, commercially focused advice and who want to progress their career within a thriving, supportive environment. The Role As an HR Advisor, you will provide professional HR and Employment Law advice to a diverse client base across the UK, supporting businesses of all sizes and sectors. You will work collaboratively within a specialist advisory team, delivering advice via telephone and email, ensuring it is legally compliant, pragmatic and tailored to each client's unique needs. Where appropriate, you will confidently present compliant and non-compliant options, clearly outlining associated risks to enable informed decision-making. You'll receive extensive training, continuous professional development, and clear opportunities to progress into senior advisory or leadership roles. Key Responsibilities Deliver accurate, legally compliant HR and employment law advice with a strong customer focus Build trusted, long-term relationships with clients at every interaction Meet personal and departmental KPIs and SLAs Respond to client queries promptly and professionally within contractual timeframes Provide clear options and innovative solutions tailored to each client's business Maintain detailed, accurate case notes on internal systems Support clients with documentation, implementation guidance, and ad-hoc letter drafting Ensure advice aligns with client contracts, policies, and terms & conditions Stay up to date with legislative changes, best practice, and ACAS guidance What You'll Bring Proven, practical experience in a HR advisory role - or in a leadership role with experience managing HR processes. Strong working knowledge of UK employment law, HR best practice, and ACAS guidance A proactive, solutions-focused mindset with creative problem-solving ability Confidence working in a fast-paced, KPI-driven professional services environment Excellent written and verbal communication skills Ability to prioritise workload and work autonomously when required Professional, adaptable, and resilient under pressure Strong attention to detail and accuracy Competent with MS Office and case management systems Enthusiasm for building client relationships Why Join? Join a market-leading, award-winning organisation with global backing Clear career progression and development opportunities High-quality training and ongoing learning Collaborative, supportive team culture Exposure to a wide variety of complex and interesting client cases Qualification opportunities (L7 CIPD Accreditation) 50025BGR4 INDMANS The Portfolio Group are acting on behalf of our client in recruiting for this position.
May 26, 2026
Full time
HR Advisor - Professional Services Portfolio are proud to be partnering exclusively with one of the UK's most respected professional services providers, delivering expert support across HR, Employment Law and Health & Safety. This award-winning organisation is the parenting company of a global group and continues to experience impressive growth, making this an exciting time to join a forward-thinking, people-focused business. We are seeking experienced HR Advisors who are passionate about delivering high-quality, commercially focused advice and who want to progress their career within a thriving, supportive environment. The Role As an HR Advisor, you will provide professional HR and Employment Law advice to a diverse client base across the UK, supporting businesses of all sizes and sectors. You will work collaboratively within a specialist advisory team, delivering advice via telephone and email, ensuring it is legally compliant, pragmatic and tailored to each client's unique needs. Where appropriate, you will confidently present compliant and non-compliant options, clearly outlining associated risks to enable informed decision-making. You'll receive extensive training, continuous professional development, and clear opportunities to progress into senior advisory or leadership roles. Key Responsibilities Deliver accurate, legally compliant HR and employment law advice with a strong customer focus Build trusted, long-term relationships with clients at every interaction Meet personal and departmental KPIs and SLAs Respond to client queries promptly and professionally within contractual timeframes Provide clear options and innovative solutions tailored to each client's business Maintain detailed, accurate case notes on internal systems Support clients with documentation, implementation guidance, and ad-hoc letter drafting Ensure advice aligns with client contracts, policies, and terms & conditions Stay up to date with legislative changes, best practice, and ACAS guidance What You'll Bring Proven, practical experience in a HR advisory role - or in a leadership role with experience managing HR processes. Strong working knowledge of UK employment law, HR best practice, and ACAS guidance A proactive, solutions-focused mindset with creative problem-solving ability Confidence working in a fast-paced, KPI-driven professional services environment Excellent written and verbal communication skills Ability to prioritise workload and work autonomously when required Professional, adaptable, and resilient under pressure Strong attention to detail and accuracy Competent with MS Office and case management systems Enthusiasm for building client relationships Why Join? Join a market-leading, award-winning organisation with global backing Clear career progression and development opportunities High-quality training and ongoing learning Collaborative, supportive team culture Exposure to a wide variety of complex and interesting client cases Qualification opportunities (L7 CIPD Accreditation) 50025BGR4 INDMANS The Portfolio Group are acting on behalf of our client in recruiting for this position.
An opportunity has arisen to join us as a Service Advisor at Mercedes-Benz of Salisbury. The Service Advisor is responsible for every aspect of a customers after sales experience. The main purpose of the role is to ensure the efficient operation of your own group of customers, to meet and exceed their expectations and maximise workshop profitability click apply for full job details
May 26, 2026
Full time
An opportunity has arisen to join us as a Service Advisor at Mercedes-Benz of Salisbury. The Service Advisor is responsible for every aspect of a customers after sales experience. The main purpose of the role is to ensure the efficient operation of your own group of customers, to meet and exceed their expectations and maximise workshop profitability click apply for full job details
Customer Service Advisor - Salary - £26,700 This is a great opportunity for someone who is passionate about delivering outstanding customer care and supporting customers through what can often be a stressful claims journey. You'll provide reassurance, guidance and empathetic support, helping customers feel confident they're in safe hands at every stage. We're one of the UK's leading insurance providers, supporting millions of customers when they need us most. Our Home Claims teams play a vital role in helping customers recover after damage to their homes, delivering peace of mind and expert support during challenging times. A bit about the job: Acting as the first point of contact for customers calling about their home insurance claims Providing clear, empathetic guidance and professional support throughout the claims journey Managing customer expectations and helping guide them through next steps Working towards individual and team performance targets while maintaining excellent customer outcomes Confidently using technology and multiple systems to manage claims accurately and efficiently Skills and experience we're looking for: A resilient, enthusiastic and customer focused approach The ability to thrive in a fast paced, target driven role with a positive, team focused mindset The ability to remain calm, empathetic and professional in challenging situations Good IT skills and confident using Microsoft packages e.g. Outlook and Word Customer Service or Claims handling experience is desired Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but most colleagues spend at least 50% of their time in the office, combining flexibility with valuable time together with colleagues. Our Home Claims teams are available Monday - Friday 08:00 - 20.00 and Saturday 09:00 - 17:00. In these roles you'll work shifts across these days which we'll share more about, and your 6-8 weeks training, during your application. What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary of £26,700 (depending on location, skills, experience, and qualifications). Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Aviva is for Everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we'd still encourage you to apply. We consider all forms of flexible working, including part time and job share arrangements. We flex locations, hours and working patterns to suit our customers, business and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining flexibility with time together with colleagues. How to apply We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Peter at .
May 26, 2026
Full time
Customer Service Advisor - Salary - £26,700 This is a great opportunity for someone who is passionate about delivering outstanding customer care and supporting customers through what can often be a stressful claims journey. You'll provide reassurance, guidance and empathetic support, helping customers feel confident they're in safe hands at every stage. We're one of the UK's leading insurance providers, supporting millions of customers when they need us most. Our Home Claims teams play a vital role in helping customers recover after damage to their homes, delivering peace of mind and expert support during challenging times. A bit about the job: Acting as the first point of contact for customers calling about their home insurance claims Providing clear, empathetic guidance and professional support throughout the claims journey Managing customer expectations and helping guide them through next steps Working towards individual and team performance targets while maintaining excellent customer outcomes Confidently using technology and multiple systems to manage claims accurately and efficiently Skills and experience we're looking for: A resilient, enthusiastic and customer focused approach The ability to thrive in a fast paced, target driven role with a positive, team focused mindset The ability to remain calm, empathetic and professional in challenging situations Good IT skills and confident using Microsoft packages e.g. Outlook and Word Customer Service or Claims handling experience is desired Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but most colleagues spend at least 50% of their time in the office, combining flexibility with valuable time together with colleagues. Our Home Claims teams are available Monday - Friday 08:00 - 20.00 and Saturday 09:00 - 17:00. In these roles you'll work shifts across these days which we'll share more about, and your 6-8 weeks training, during your application. What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary of £26,700 (depending on location, skills, experience, and qualifications). Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Aviva is for Everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we'd still encourage you to apply. We consider all forms of flexible working, including part time and job share arrangements. We flex locations, hours and working patterns to suit our customers, business and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining flexibility with time together with colleagues. How to apply We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Peter at .
Associate Surveyor / Director Commercial Valuations £60,000 £70,000 basic + bonus/commission Location: Surrey (with travel across London & the Home Counties) Conrad Consulting is proud to be partnering with a highly regarded and growing property consultancy to recruit an experienced Associate Surveyor / Director to join their Commercial Valuations team. This is an excellent opportunity for an ambitious RICS Registered Valuer looking to take the next step in their career, working closely with senior leadership while playing a key role in business growth and client development. The Role You will be part of a nationwide valuations team, delivering high-quality advisory services across a diverse range of commercial property assets. The role has a strong focus on loan security valuations, alongside broader consultancy work. Key responsibilities include: Undertaking RICS Red Book valuations for loan security, taxation, litigation, and general market purposes Inspecting properties, measuring floor and site areas, and analysing market data and comparables Reviewing leases, planning considerations, and development potential Preparing detailed valuation reports and development appraisals Supporting senior leadership and contributing to team development Identifying and securing new business opportunities within the commercial valuation sector About You MRICS or FRICS qualified and a RICS Registered Valuer Strong experience in commercial valuations across multiple asset classes Commercially aware with a proactive approach to business development Ambitious and motivated to progress within a growing consultancy Excellent communication and client relationship skills Full UK driving licence and willingness to travel What s on Offer Competitive basic salary (£60k £70k) Attractive bonus/commission structure Clear pathway to senior leadership Opportunity to work closely with directors and influence business growth Supportive, entrepreneurial working environment If you are looking for a role where you can combine technical excellence with genuine career progression and business influence, we would be keen to hear from you.
May 26, 2026
Full time
Associate Surveyor / Director Commercial Valuations £60,000 £70,000 basic + bonus/commission Location: Surrey (with travel across London & the Home Counties) Conrad Consulting is proud to be partnering with a highly regarded and growing property consultancy to recruit an experienced Associate Surveyor / Director to join their Commercial Valuations team. This is an excellent opportunity for an ambitious RICS Registered Valuer looking to take the next step in their career, working closely with senior leadership while playing a key role in business growth and client development. The Role You will be part of a nationwide valuations team, delivering high-quality advisory services across a diverse range of commercial property assets. The role has a strong focus on loan security valuations, alongside broader consultancy work. Key responsibilities include: Undertaking RICS Red Book valuations for loan security, taxation, litigation, and general market purposes Inspecting properties, measuring floor and site areas, and analysing market data and comparables Reviewing leases, planning considerations, and development potential Preparing detailed valuation reports and development appraisals Supporting senior leadership and contributing to team development Identifying and securing new business opportunities within the commercial valuation sector About You MRICS or FRICS qualified and a RICS Registered Valuer Strong experience in commercial valuations across multiple asset classes Commercially aware with a proactive approach to business development Ambitious and motivated to progress within a growing consultancy Excellent communication and client relationship skills Full UK driving licence and willingness to travel What s on Offer Competitive basic salary (£60k £70k) Attractive bonus/commission structure Clear pathway to senior leadership Opportunity to work closely with directors and influence business growth Supportive, entrepreneurial working environment If you are looking for a role where you can combine technical excellence with genuine career progression and business influence, we would be keen to hear from you.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working, achieving, and thriving together, our Tax team move with every challenge. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. Global Employer Services help companies and individuals moving countries and assist with any tax implications that occur in the move. Working with a broad client base, from start-ups to multinationals who are often moving abroad for the first time, the team work with companies as a whole and with individual employees to help them with some of the biggest decisions of their lives. That means you'll need strong people skills so you can build relationships defined by trust. You'll be part of growing tight-knit team with an emphasis on assigning work that broadens your capabilities. Combined with the direct access you'll have to partners on a day-to-day basis, this is your chance to become an expert and build a career based on what you're good at and what you find interesting. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. You will be a key member of the Global Employer Services group, this role will provide reward and share schemes services for a wide range of clients. You will be responsible for assisting Directors & Partners in providing Tax compliance and advisory services to a wide range of clients. The primary responsibility will be to deal with all matters relating to the management of a portfolio of existing clients and assist with the development of targets in order to ensure the continued growth of the business. You will also provide assistance to senior members of staff in both client work and in the management of the group, as appropriate. We're looking for someone with: Ability to advise on the tax treatment of share options and other forms of employee share ownership An in depth knowledge of EMI, ESS and knowledge of reward tax and related areas such as employment, NIC and capital gains tax etc Expertise on split interest, freezer and nil paid arrangements Experience in the preparation of share valuations and liaison with HMRC Staff management and mentoring experience Awareness of accounting, employment law and company law implications of share incentives Experience of dealing direct with clients including agreement of fees Educated to degree level (LLB preferred), and/or CTA and/or ATT/ACA qualified or equivalent You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
May 26, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working, achieving, and thriving together, our Tax team move with every challenge. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. Global Employer Services help companies and individuals moving countries and assist with any tax implications that occur in the move. Working with a broad client base, from start-ups to multinationals who are often moving abroad for the first time, the team work with companies as a whole and with individual employees to help them with some of the biggest decisions of their lives. That means you'll need strong people skills so you can build relationships defined by trust. You'll be part of growing tight-knit team with an emphasis on assigning work that broadens your capabilities. Combined with the direct access you'll have to partners on a day-to-day basis, this is your chance to become an expert and build a career based on what you're good at and what you find interesting. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. You will be a key member of the Global Employer Services group, this role will provide reward and share schemes services for a wide range of clients. You will be responsible for assisting Directors & Partners in providing Tax compliance and advisory services to a wide range of clients. The primary responsibility will be to deal with all matters relating to the management of a portfolio of existing clients and assist with the development of targets in order to ensure the continued growth of the business. You will also provide assistance to senior members of staff in both client work and in the management of the group, as appropriate. We're looking for someone with: Ability to advise on the tax treatment of share options and other forms of employee share ownership An in depth knowledge of EMI, ESS and knowledge of reward tax and related areas such as employment, NIC and capital gains tax etc Expertise on split interest, freezer and nil paid arrangements Experience in the preparation of share valuations and liaison with HMRC Staff management and mentoring experience Awareness of accounting, employment law and company law implications of share incentives Experience of dealing direct with clients including agreement of fees Educated to degree level (LLB preferred), and/or CTA and/or ATT/ACA qualified or equivalent You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Customer Service Advisor - Salary - £26,700 This is a great opportunity for someone who is passionate about delivering outstanding customer care and supporting customers through what can often be a stressful claims journey. You'll provide reassurance, guidance and empathetic support, helping customers feel confident they're in safe hands at every stage. We're one of the UK's leading insurance providers, supporting millions of customers when they need us most. Our Home Claims teams play a vital role in helping customers recover after damage to their homes, delivering peace of mind and expert support during challenging times. A bit about the job: Acting as the first point of contact for customers calling about their home insurance claims Providing clear, empathetic guidance and professional support throughout the claims journey Managing customer expectations and helping guide them through next steps Working towards individual and team performance targets while maintaining excellent customer outcomes Confidently using technology and multiple systems to manage claims accurately and efficiently Skills and experience we're looking for: A resilient, enthusiastic and customer focused approach The ability to thrive in a fast paced, target driven role with a positive, team focused mindset The ability to remain calm, empathetic and professional in challenging situations Good IT skills and confident using Microsoft packages e.g. Outlook and Word Customer Service or Claims handling experience is desired Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but most colleagues spend at least 50% of their time in the office, combining flexibility with valuable time together with colleagues. Our Home Claims teams are available Monday - Friday 08:00 - 20.00 and Saturday 09:00 - 17:00. In these roles you'll work shifts across these days which we'll share more about, and your 6-8 weeks training, during your application. What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary of £26,700 (depending on location, skills, experience, and qualifications). Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Aviva is for Everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we'd still encourage you to apply. We consider all forms of flexible working, including part time and job share arrangements. We flex locations, hours and working patterns to suit our customers, business and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining flexibility with time together with colleagues. How to apply We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Peter at .
May 26, 2026
Full time
Customer Service Advisor - Salary - £26,700 This is a great opportunity for someone who is passionate about delivering outstanding customer care and supporting customers through what can often be a stressful claims journey. You'll provide reassurance, guidance and empathetic support, helping customers feel confident they're in safe hands at every stage. We're one of the UK's leading insurance providers, supporting millions of customers when they need us most. Our Home Claims teams play a vital role in helping customers recover after damage to their homes, delivering peace of mind and expert support during challenging times. A bit about the job: Acting as the first point of contact for customers calling about their home insurance claims Providing clear, empathetic guidance and professional support throughout the claims journey Managing customer expectations and helping guide them through next steps Working towards individual and team performance targets while maintaining excellent customer outcomes Confidently using technology and multiple systems to manage claims accurately and efficiently Skills and experience we're looking for: A resilient, enthusiastic and customer focused approach The ability to thrive in a fast paced, target driven role with a positive, team focused mindset The ability to remain calm, empathetic and professional in challenging situations Good IT skills and confident using Microsoft packages e.g. Outlook and Word Customer Service or Claims handling experience is desired Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but most colleagues spend at least 50% of their time in the office, combining flexibility with valuable time together with colleagues. Our Home Claims teams are available Monday - Friday 08:00 - 20.00 and Saturday 09:00 - 17:00. In these roles you'll work shifts across these days which we'll share more about, and your 6-8 weeks training, during your application. What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary of £26,700 (depending on location, skills, experience, and qualifications). Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Aviva is for Everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we'd still encourage you to apply. We consider all forms of flexible working, including part time and job share arrangements. We flex locations, hours and working patterns to suit our customers, business and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining flexibility with time together with colleagues. How to apply We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Peter at .
