JOB: Senior IT Technician LOCATION: Harrogate, North Yorkshire HG1 STATUS: Permanent HOURS: Monday to Friday, 8.45am until 5.15pm SALARY: up to £35k plus many benefits (see below) My client is seeking to employ a full-time, permanent Senior IT Technician. This is an exciting role within a growing international organisation who operate in more than 120 countries. There are real long-term career prospects and considerable training and development opportunities. You'll join a team of six supporting Head Office in Harrogate as well as corporate offices in Bangkok and Nanjing as well as Distributors in the UK and Germany. What you'll do: Maintain reliable & secure IT infrastructure, making recommendations for improvement. Work closely with the IT Manager to implement approved changes and improvements, ensuring work aligns with department goals. Take ownership of complex incidents and escalations, ensuring thorough diagnosis, resolution and clear communication. Develop and maintain technical documentation, procedures, and records. Mentor and support IT Technicians, sharing knowledge and promoting consistent ways of working. Collaborate with colleagues and other departments to enhance operational efficiency. Provide timely technical support to internal users and our Corporate Distributors, ensuring a high standard of service and clear communication. Working areas include: SAAS application development (Zoho One). Microsoft 365 Administration (maintaining and improving M365 tenant(s , including Entra ID, Intune, Purview and compliance controls, plus core services. LAN/WAN network security & patch management. VM management (VMware/Proxmox). Cyber Security & Firewall management. AWS cloud administration. IT Incident response & DR. What you'll need: A minimum of 5+ years' experience in IT Infrastructure/Networking/Service Delivery or equivalent roles. IT relevant certification(s) (BSc, Diploma, CompTIA) or equivalent. Strong knowledge of ITIL. Full UK driving licence. Proven experience administering Microsoft 365 tenant(s), including user/device management, security baselines, Purview and compliance configuration, and continuous improvement of configuration and service health. Strong endpoint management skills (e.g., Intune policies, device onboarding, patching, software deployment and lifecycle management). Working knowledge of identity and security controls (e.g., MFA, Conditional Access, RBAC/least privilege) and supporting incident response activities. Experience working within a Service Desk/ticketing environment, managing workload to SLAs and owning incidents/requests through to resolution. Demonstrable experience supporting a busy environment, with the ability to prioritise workload and support others through guidance and knowledge sharing. Enthusiastic and passionate about helping others. Excellent problem-solving and decision-making abilities, with a focus on delivering results. Effective communication skills, both verbal and written, with the ability to convey technical information clearly and concisely to non-technical users. What my client will provide: The successful candidate can expect to receive a highly competitive package including: Company quarterly performance bonus scheme Flexible dress code Private Health care Life assurance Permanent Health Insurance Defined Contribution Company Pension (Salary Sacrifice) Employee Assistance Programme Cycle to Work Scheme Free onsite parking (EV charging available) Birthday Gift Job Type: Full-time - Permanent - On Site in Harrogate Holidays : 23 Days plus Bank Holidays Working Hours: 37.5 hours per week Mon-Fri 8:45am - 5:15pm If you believe that this is the role for you, please don't delay in sending me your CV. My client is looking to arrange interviews in the very near future.
Jun 11, 2026
Full time
JOB: Senior IT Technician LOCATION: Harrogate, North Yorkshire HG1 STATUS: Permanent HOURS: Monday to Friday, 8.45am until 5.15pm SALARY: up to £35k plus many benefits (see below) My client is seeking to employ a full-time, permanent Senior IT Technician. This is an exciting role within a growing international organisation who operate in more than 120 countries. There are real long-term career prospects and considerable training and development opportunities. You'll join a team of six supporting Head Office in Harrogate as well as corporate offices in Bangkok and Nanjing as well as Distributors in the UK and Germany. What you'll do: Maintain reliable & secure IT infrastructure, making recommendations for improvement. Work closely with the IT Manager to implement approved changes and improvements, ensuring work aligns with department goals. Take ownership of complex incidents and escalations, ensuring thorough diagnosis, resolution and clear communication. Develop and maintain technical documentation, procedures, and records. Mentor and support IT Technicians, sharing knowledge and promoting consistent ways of working. Collaborate with colleagues and other departments to enhance operational efficiency. Provide timely technical support to internal users and our Corporate Distributors, ensuring a high standard of service and clear communication. Working areas include: SAAS application development (Zoho One). Microsoft 365 Administration (maintaining and improving M365 tenant(s , including Entra ID, Intune, Purview and compliance controls, plus core services. LAN/WAN network security & patch management. VM management (VMware/Proxmox). Cyber Security & Firewall management. AWS cloud administration. IT Incident response & DR. What you'll need: A minimum of 5+ years' experience in IT Infrastructure/Networking/Service Delivery or equivalent roles. IT relevant certification(s) (BSc, Diploma, CompTIA) or equivalent. Strong knowledge of ITIL. Full UK driving licence. Proven experience administering Microsoft 365 tenant(s), including user/device management, security baselines, Purview and compliance configuration, and continuous improvement of configuration and service health. Strong endpoint management skills (e.g., Intune policies, device onboarding, patching, software deployment and lifecycle management). Working knowledge of identity and security controls (e.g., MFA, Conditional Access, RBAC/least privilege) and supporting incident response activities. Experience working within a Service Desk/ticketing environment, managing workload to SLAs and owning incidents/requests through to resolution. Demonstrable experience supporting a busy environment, with the ability to prioritise workload and support others through guidance and knowledge sharing. Enthusiastic and passionate about helping others. Excellent problem-solving and decision-making abilities, with a focus on delivering results. Effective communication skills, both verbal and written, with the ability to convey technical information clearly and concisely to non-technical users. What my client will provide: The successful candidate can expect to receive a highly competitive package including: Company quarterly performance bonus scheme Flexible dress code Private Health care Life assurance Permanent Health Insurance Defined Contribution Company Pension (Salary Sacrifice) Employee Assistance Programme Cycle to Work Scheme Free onsite parking (EV charging available) Birthday Gift Job Type: Full-time - Permanent - On Site in Harrogate Holidays : 23 Days plus Bank Holidays Working Hours: 37.5 hours per week Mon-Fri 8:45am - 5:15pm If you believe that this is the role for you, please don't delay in sending me your CV. My client is looking to arrange interviews in the very near future.
IT Technician Location: Redditch Salary : £35,000 - £45,000 per annum Vacancy Type: Full Time, 40 hours per week We are looking for an experienced IT Technician to join our internal IT department, reporting to the Head of IT. This is a hands-on technical role responsible for supporting, maintaining and improving the company s IT infrastructure, including servers, networks, Microsoft 365, Azure / Microsoft Entra ID, endpoint management, security tools and wider business systems. The successful candidate will work closely with our outsourced MSP, which provides 1st and 2nd line support, while acting as an internal escalation point for infrastructure, networking, cloud and security-related matters. This role would suit someone looking for more than a standard support position. You will have the opportunity to contribute to infrastructure improvements, IT projects, documentation, security and compliance activities, automation and future technology initiatives. Responsibilities Administer, maintain and improve Windows Server, Active Directory, Group Policy, DNS, DHCP and core infrastructure services. Support Microsoft 365 administration, including users, groups, permissions, Exchange Online, SharePoint and Teams. Support Azure, Entra, Defender environments, including identity, access and hybrid cloud services. Configure, maintain and troubleshoot network infrastructure (Switches/Firewalls), including TCP/IP, VLANs, routing, switching, VPNs, NAT, DNS and DHCP. Act as an escalation point for infrastructure, network, cloud and security-related issues Produce, maintain and improve technical documentation, processes, diagrams, asset records and support procedures. Support IT projects, upgrades, migrations, infrastructure improvements and wider business systems initiatives. Work with the outsourced MSP to support effective 1st and 2nd line service delivery Support backup, disaster recovery, patching, monitoring, vulnerability remediation and system hardening activities Assist with IT requirements relating to ISO 27001, TISAX and other security-conscious or regulated environments Identify opportunities to improve systems, automate processes, strengthen security and support innovation across the business Competencies Interest in AI, automation, innovation and future IT systems Experience Experience supporting multi-site environments with 150+ users Preferable experience in supply chain, logistics or manufacturing environments PowerShell scripting or automation experience To Apply If you feel you are a suitable candidate and would like to work for AMCO, please click apply to be redirected to our website to complete your application.
Jun 10, 2026
Full time
IT Technician Location: Redditch Salary : £35,000 - £45,000 per annum Vacancy Type: Full Time, 40 hours per week We are looking for an experienced IT Technician to join our internal IT department, reporting to the Head of IT. This is a hands-on technical role responsible for supporting, maintaining and improving the company s IT infrastructure, including servers, networks, Microsoft 365, Azure / Microsoft Entra ID, endpoint management, security tools and wider business systems. The successful candidate will work closely with our outsourced MSP, which provides 1st and 2nd line support, while acting as an internal escalation point for infrastructure, networking, cloud and security-related matters. This role would suit someone looking for more than a standard support position. You will have the opportunity to contribute to infrastructure improvements, IT projects, documentation, security and compliance activities, automation and future technology initiatives. Responsibilities Administer, maintain and improve Windows Server, Active Directory, Group Policy, DNS, DHCP and core infrastructure services. Support Microsoft 365 administration, including users, groups, permissions, Exchange Online, SharePoint and Teams. Support Azure, Entra, Defender environments, including identity, access and hybrid cloud services. Configure, maintain and troubleshoot network infrastructure (Switches/Firewalls), including TCP/IP, VLANs, routing, switching, VPNs, NAT, DNS and DHCP. Act as an escalation point for infrastructure, network, cloud and security-related issues Produce, maintain and improve technical documentation, processes, diagrams, asset records and support procedures. Support IT projects, upgrades, migrations, infrastructure improvements and wider business systems initiatives. Work with the outsourced MSP to support effective 1st and 2nd line service delivery Support backup, disaster recovery, patching, monitoring, vulnerability remediation and system hardening activities Assist with IT requirements relating to ISO 27001, TISAX and other security-conscious or regulated environments Identify opportunities to improve systems, automate processes, strengthen security and support innovation across the business Competencies Interest in AI, automation, innovation and future IT systems Experience Experience supporting multi-site environments with 150+ users Preferable experience in supply chain, logistics or manufacturing environments PowerShell scripting or automation experience To Apply If you feel you are a suitable candidate and would like to work for AMCO, please click apply to be redirected to our website to complete your application.
LA International Computer Consultants Ltd
Weston-super-mare, Somerset
148773 IT System Lead ID 148773 Job Order ID on Contract Client's Job Title IT System Lead Status Live Open/Closed Open Overview Edit Activity Notes (532) Files (0) Shortlists (0) Shortlisted Candidate Interested CV Sent Interview Placement Internal Description Job Title: IT Systems, Cyber & Infrastructure Lead (SFIA Level 5+) Salary: £45,000 - £65,000 basic Location: Weston-Super-Mare (office based) Overview A growing UK-based engineering and R&D organisation is seeking a hands-on IT Systems, Cyber & Infrastructure Lead to take ownership of its internal IT environment. The role is responsible for ensuring secure, stable, and well-structured IT operations across corporate and technical systems, supporting both business operations and project delivery. Environment The IT estate includes Microsoft 365 (E5), Azure, Windows/Linux systems, and Fortinet-based networking (Firewalls, VPN, switching, failover), along with isolated technical environments supporting R&D work. Role Purpose To provide technical leadership and full operational ownership of IT infrastructure, ensuring systems are secure, reliable, and consistently managed. The role embeds cyber security into day-to-day operations and reduces reliance on external support through improved internal capability and control. Key Responsibilities Own and manage the end-to-end IT estate across infrastructure, cloud, and endpoints Define and enforce system standards, access controls, and configuration policies Lead cyber security implementation aligned to recognised frameworks (eg ISO27001, Cyber Essentials Plus) Manage network infrastructure including Firewalls, VPNs, switching, and segmentation Oversee Azure and Microsoft 365 environments, including identity, access, and device management Support and standardise Windows/Linux and specialist development environments Ensure controlled integration of external, contractor, and remote access Maintain clear technical documentation and system visibility Line manage and develop junior IT staff Report on system health, risks, and improvements to senior leadership Requirements Significant experience in IT infrastructure/systems leadership (SFIA Level 5+ equivalent) Strong hands-on expertise with Microsoft 365, networking, and enterprise IT systems Experience with Azure (desirable) and Linux environments (beneficial) Knowledge of cyber security frameworks and secure system design Ability to operate in structured, controlled, and standards-driven environments Eligible for UK security clearance (SC level) Success Measures (6-12 months) Clear ownership and control of IT systems Stable, well-documented infrastructure and cloud environments Reduced reliance on external support Improved internal capability and governance alignment Stronger security posture across all systems Working Model Full-time, office-based role Weston-Super-Mare office location Reports to senior IT leadership/board-level IT function Manages IT Technician/Apprentice Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
Jun 10, 2026
Full time
148773 IT System Lead ID 148773 Job Order ID on Contract Client's Job Title IT System Lead Status Live Open/Closed Open Overview Edit Activity Notes (532) Files (0) Shortlists (0) Shortlisted Candidate Interested CV Sent Interview Placement Internal Description Job Title: IT Systems, Cyber & Infrastructure Lead (SFIA Level 5+) Salary: £45,000 - £65,000 basic Location: Weston-Super-Mare (office based) Overview A growing UK-based engineering and R&D organisation is seeking a hands-on IT Systems, Cyber & Infrastructure Lead to take ownership of its internal IT environment. The role is responsible for ensuring secure, stable, and well-structured IT operations across corporate and technical systems, supporting both business operations and project delivery. Environment The IT estate includes Microsoft 365 (E5), Azure, Windows/Linux systems, and Fortinet-based networking (Firewalls, VPN, switching, failover), along with isolated technical environments supporting R&D work. Role Purpose To provide technical leadership and full operational ownership of IT infrastructure, ensuring systems are secure, reliable, and consistently managed. The role embeds cyber security into day-to-day operations and reduces reliance on external support through improved internal capability and control. Key Responsibilities Own and manage the end-to-end IT estate across infrastructure, cloud, and endpoints Define and enforce system standards, access controls, and configuration policies Lead cyber security implementation aligned to recognised frameworks (eg ISO27001, Cyber Essentials Plus) Manage network infrastructure including Firewalls, VPNs, switching, and segmentation Oversee Azure and Microsoft 365 environments, including identity, access, and device management Support and standardise Windows/Linux and specialist development environments Ensure controlled integration of external, contractor, and remote access Maintain clear technical documentation and system visibility Line manage and develop junior IT staff Report on system health, risks, and improvements to senior leadership Requirements Significant experience in IT infrastructure/systems leadership (SFIA Level 5+ equivalent) Strong hands-on expertise with Microsoft 365, networking, and enterprise IT systems Experience with Azure (desirable) and Linux environments (beneficial) Knowledge of cyber security frameworks and secure system design Ability to operate in structured, controlled, and standards-driven environments Eligible for UK security clearance (SC level) Success Measures (6-12 months) Clear ownership and control of IT systems Stable, well-documented infrastructure and cloud environments Reduced reliance on external support Improved internal capability and governance alignment Stronger security posture across all systems Working Model Full-time, office-based role Weston-Super-Mare office location Reports to senior IT leadership/board-level IT function Manages IT Technician/Apprentice Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
Context Recruitment Limited
Stockton-on-tees, County Durham
Service Desk Engineer - Stockton on Tees £40,000 PA IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department. You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business. This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential. Key Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line IT teams Install, update, maintain, and support various software packages and hardware Perform Active Directory administration and deploy software via Endpoint Manager Support SIP/VOIP telephony and video conference systems Configure and support iOS/Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong communication, problem-solving, and customer service skills Ability to work under pressure and prioritize tasks effectively Please note; you must have a Uk driver's license/own vehicle for this position.
Jun 08, 2026
Full time
Service Desk Engineer - Stockton on Tees £40,000 PA IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department. You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business. This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential. Key Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line IT teams Install, update, maintain, and support various software packages and hardware Perform Active Directory administration and deploy software via Endpoint Manager Support SIP/VOIP telephony and video conference systems Configure and support iOS/Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong communication, problem-solving, and customer service skills Ability to work under pressure and prioritize tasks effectively Please note; you must have a Uk driver's license/own vehicle for this position.
An international scientific company is looking for an enthusiastic and proactive IT Endpoint Technician to join their growing IT team based in Euston, London. This is an excellent opportunity for someone with hands-on hardware experience who enjoys working in a fast-paced environment and wants to develop their career within IT support and infrastructure. The Role You will provide first-line desktop support and assist with the maintenance, configuration, deployment, and upgrading of IT hardware across the business. The role is heavily hardware-focused and involves supporting PCs, laptops, thin clients, printers, and mobile devices. Key responsibilities include: Performing hardware upgrades and repairs on PCs and laptops Deploying and configuring new IT equipment Managing and resolving IT helpdesk tickets Supporting users with desktop and endpoint issues Assisting with system maintenance and patching Setting up user accounts and supporting Active Directory tasks Visiting other company sites when required Supporting wider IT projects and infrastructure activities What We re Looking For Good hands-on hardware experience, including upgrading and replacing computer components Ideally at least 1 year of experience in a similar IT support role, although keen beginners will also be considered Enthusiastic, motivated, and eager to learn Strong communication and teamwork skills Comfortable working in a physically demanding role involving moving and setting up equipment Good knowledge of Microsoft operating systems Package & Benefits Starting salary of £30,784 24 days annual leave rising to 28 days after 5 years service Monday to Friday, 08 00 (1-hour lunch break) Full-time onsite role based in Euston, London Occasional travel to other company sites Stable long-term opportunity within an international scientific organisation Please note: Flexible or home working is not available for this position.
Jun 06, 2026
Full time
An international scientific company is looking for an enthusiastic and proactive IT Endpoint Technician to join their growing IT team based in Euston, London. This is an excellent opportunity for someone with hands-on hardware experience who enjoys working in a fast-paced environment and wants to develop their career within IT support and infrastructure. The Role You will provide first-line desktop support and assist with the maintenance, configuration, deployment, and upgrading of IT hardware across the business. The role is heavily hardware-focused and involves supporting PCs, laptops, thin clients, printers, and mobile devices. Key responsibilities include: Performing hardware upgrades and repairs on PCs and laptops Deploying and configuring new IT equipment Managing and resolving IT helpdesk tickets Supporting users with desktop and endpoint issues Assisting with system maintenance and patching Setting up user accounts and supporting Active Directory tasks Visiting other company sites when required Supporting wider IT projects and infrastructure activities What We re Looking For Good hands-on hardware experience, including upgrading and replacing computer components Ideally at least 1 year of experience in a similar IT support role, although keen beginners will also be considered Enthusiastic, motivated, and eager to learn Strong communication and teamwork skills Comfortable working in a physically demanding role involving moving and setting up equipment Good knowledge of Microsoft operating systems Package & Benefits Starting salary of £30,784 24 days annual leave rising to 28 days after 5 years service Monday to Friday, 08 00 (1-hour lunch break) Full-time onsite role based in Euston, London Occasional travel to other company sites Stable long-term opportunity within an international scientific organisation Please note: Flexible or home working is not available for this position.
Are you passionate about providing high quality IT support? Do you thrive in a dynamic environment where no two days are the same? SOCIT (Shared Oxford Colleges Information Technology), serving several prestigious Oxford Colleges, is seeking a dedicated Computing Technician to join our team. Please include a covering leter when submitting your CV. Role Summary: SOCIT delivers essential IT services to several prestigious Oxford Colleges. As a Computing Technician, you'll play a vital role in providing 1st and 2nd line support to our community, ensuring minimal disruption and exceptional service levels. Reporting to the Helpdesk Manager, you'll have the opportunity to work alongside a team of passionate professionals and contribute to exciting projects. Key Responsibilities: Provide a high standard of 1st and 2nd line support via email, telephone, or in person, resolving technical issues efficiently and professionally. Support users across Windows, MacOS and mobile platforms, with a particular focus on Microsoft 365 services, authentication, and access management; Troubleshoot and resolve common issues relating to identity and access (SSO, MFA, account access), Desktop software and applications, Connectivity (WiFi and network access), Email and collaboration tools Use the SOCIT Helpdesk (ticketing) system, resolve support calls in a timely efficient manner. Responsible for prioritising work effectively, triage and assign tickets appropriately, creating tasks and escalating jobs to other members of the team as required. Consult SOCIT knowledgebases and internal documentation for ticket resolution Support users with non-routine tasks, including training, guidance and problem-solving; Create tasks and escalate work appropriately. Manage ticket lifecycle including hold states and documentation; Maintain accurate records of actions and outcomes. Diagnose network issues including DHCP, DNS, and VLAN-related problems. Distinguish between endpoint and network faults. Coordinate resolution with network teams and communicate clearly with users. Assist with system builds, testing, and configurations prior to deployment. Maintain and provide support for the use of printing and photocopying facilities and escalating issues to 3rd party suppliers as necessary Interact with clients to schedule work and minimise disruptions. Stay updated on relevant IT developments through training and networking. Maintain change logs and document all processes Account creation and diagnostics within Active Directory and similar services Deploy and manage VOIP phones thought the sites Maintain equipment inventories and asset label/tracking Maintain printing and device services. Provide support to members and guests of the college in connecting their personal equipment to the College/University network; Contribute to ongoing service improvements, including automation and proactive monitoring initiatives. Run large scale OS and software deployment projects as required Coordinate with central IT, suppliers, and technical specialists. Support task-based workflows for identity, network, and rollout activities. Ensure progression of dependency-driven work. Maintain user accounts and access in directory systems. Install and update operating systems and software; Support device builds, deployments, and maintenance. Maintain knowledgebase and documentation. Identify recurring issues and support service improvements. Contribute to automation and efficiency initiatives; Assist with system upgrades, rollouts, and deployments. Support testing, documentation, and communication. Participate in asset management and lifecycle processes. Benefits Benefits include membership of the University staff pension scheme, a travel pass and Cyclescheme loan scheme, and free meals are provided at lunchtime when the College kitchens are open. The College also offers an Employee Assistance Programme to assist the health and wellbeing of its employees.
Jun 05, 2026
Full time
Are you passionate about providing high quality IT support? Do you thrive in a dynamic environment where no two days are the same? SOCIT (Shared Oxford Colleges Information Technology), serving several prestigious Oxford Colleges, is seeking a dedicated Computing Technician to join our team. Please include a covering leter when submitting your CV. Role Summary: SOCIT delivers essential IT services to several prestigious Oxford Colleges. As a Computing Technician, you'll play a vital role in providing 1st and 2nd line support to our community, ensuring minimal disruption and exceptional service levels. Reporting to the Helpdesk Manager, you'll have the opportunity to work alongside a team of passionate professionals and contribute to exciting projects. Key Responsibilities: Provide a high standard of 1st and 2nd line support via email, telephone, or in person, resolving technical issues efficiently and professionally. Support users across Windows, MacOS and mobile platforms, with a particular focus on Microsoft 365 services, authentication, and access management; Troubleshoot and resolve common issues relating to identity and access (SSO, MFA, account access), Desktop software and applications, Connectivity (WiFi and network access), Email and collaboration tools Use the SOCIT Helpdesk (ticketing) system, resolve support calls in a timely efficient manner. Responsible for prioritising work effectively, triage and assign tickets appropriately, creating tasks and escalating jobs to other members of the team as required. Consult SOCIT knowledgebases and internal documentation for ticket resolution Support users with non-routine tasks, including training, guidance and problem-solving; Create tasks and escalate work appropriately. Manage ticket lifecycle including hold states and documentation; Maintain accurate records of actions and outcomes. Diagnose network issues including DHCP, DNS, and VLAN-related problems. Distinguish between endpoint and network faults. Coordinate resolution with network teams and communicate clearly with users. Assist with system builds, testing, and configurations prior to deployment. Maintain and provide support for the use of printing and photocopying facilities and escalating issues to 3rd party suppliers as necessary Interact with clients to schedule work and minimise disruptions. Stay updated on relevant IT developments through training and networking. Maintain change logs and document all processes Account creation and diagnostics within Active Directory and similar services Deploy and manage VOIP phones thought the sites Maintain equipment inventories and asset label/tracking Maintain printing and device services. Provide support to members and guests of the college in connecting their personal equipment to the College/University network; Contribute to ongoing service improvements, including automation and proactive monitoring initiatives. Run large scale OS and software deployment projects as required Coordinate with central IT, suppliers, and technical specialists. Support task-based workflows for identity, network, and rollout activities. Ensure progression of dependency-driven work. Maintain user accounts and access in directory systems. Install and update operating systems and software; Support device builds, deployments, and maintenance. Maintain knowledgebase and documentation. Identify recurring issues and support service improvements. Contribute to automation and efficiency initiatives; Assist with system upgrades, rollouts, and deployments. Support testing, documentation, and communication. Participate in asset management and lifecycle processes. Benefits Benefits include membership of the University staff pension scheme, a travel pass and Cyclescheme loan scheme, and free meals are provided at lunchtime when the College kitchens are open. The College also offers an Employee Assistance Programme to assist the health and wellbeing of its employees.
Helpdesk Engineer - Kinver Benefits Start salary from £25,000 per year Ongoing training and development opportunities Exposure to wide range of technologies and environments Career progression opportunities within the business Performance rewards/bonuses Company pension scheme Holiday entitlement in line with company policy awarded more holiday after serving time at Serveline. Role Overview Serveline IT Ltd are looking for an experienced and customer-focused Helpdesk Engineer to join our growing Helpdesk team. This role is ideal for someone with previous IT support experience who is looking to further develop their technical knowledge within a fast-paced Managed Service Provider (MSP) environment. The successful candidate will provide first and second-line support to a wide range of customers across multiple sectors including business, education, and charities. You will be responsible for troubleshooting technical issues, supporting end users remotely, maintaining high service standards, and assisting with infrastructure and cloud-based technologies Key Responsibilities Provide first and second-line technical support via phone, email, and remote support tools Manage and progress support tickets within agreed service levels and priorities Troubleshoot and resolve issues relating to Microsoft Windows, Microsoft 365, networking, printers, email systems, and cloud services Escalate complex or high-priority issues to senior engineers where required Configure and deploy laptops, desktops, and mobile devices Support Microsoft 365 administration including Exchange, Teams, SharePoint, and Entra ID Assist with onboarding new customers and user setups Maintain accurate documentation and ticket updates Support cyber security best practices and follow company procedures Participating in customer projects, installations, and system upgrades where required Deliver excellent customer service and maintain professional communication at all times Skills & Knowledge Previous experience working within an IT support or helpdesk environment Good understanding of Microsoft Windows operating systems Experience supporting Microsoft 365 environments Basic understanding of networking principles including TCP/IP, DHCP, DNS, and WiFi Experience using remote support and ticketing systems Strong troubleshooting and problem-solving skills Ability to prioritise workload and manage multiple tickets effectively Good written and verbal communication skills Understanding of cyber security best practices Desirable Skills Experience working within an MSP environment Knowledge of Microsoft Intune and Entra ID Experience with VoIP systems Knowledge of Halo PSA ticketing systems Knowledge of Hudu Documentation Understanding of backup and disaster recovery solutions Exposure to networking hardware such as switches, firewalls, and access points Knowledge of remote monitoring and management platforms Personal Qualities Friendly and approachable Reliable and punctual Positive attitude towards learning Professional manner when speaking with customers Patient and calm under pressure Motivated and eager to develop technical skills Honest and trustworthy Entry Requirements GCSE Grade 4/C or above in English and Maths preferred GCSE Grade 4/C or above in ICT Full UK driving license beneficial but not essential Minimum 1 year experience in IT helpdesk or technician (not essential) Basic IT knowledge and confidence using computers A genuine interest in pursuing a career within IT support Previous customer service experience Recommended Certifications Whilst not essential, the following certifications would be advantageous: Microsoft: Microsoft 365 Certified: Fundamentals (MS-900) Microsoft Certified: Azure Fundamentals (AZ-900) Microsoft 365 Endpoint Administrator Associate (MD-102) CompTIA: CompTIA A+ CompTIA Network+ CompTIA Security+ Vendor Certifications (Desirable) SonicWall Ubiquiti 3CX HPE/Aruba Working Hours Normal working hours will be Monday to Friday, operating hours for helpdesk are 8am until 5:30pm. We work on a Rota basis that is arranged monthly, with shifts hours operating as: 8am 4:30pm, 8:30am 5:00pm and 9am 5:30pm. We do offer flexible working arrangements based on successful completion of the probationary and initial training period.
Jun 05, 2026
Full time
Helpdesk Engineer - Kinver Benefits Start salary from £25,000 per year Ongoing training and development opportunities Exposure to wide range of technologies and environments Career progression opportunities within the business Performance rewards/bonuses Company pension scheme Holiday entitlement in line with company policy awarded more holiday after serving time at Serveline. Role Overview Serveline IT Ltd are looking for an experienced and customer-focused Helpdesk Engineer to join our growing Helpdesk team. This role is ideal for someone with previous IT support experience who is looking to further develop their technical knowledge within a fast-paced Managed Service Provider (MSP) environment. The successful candidate will provide first and second-line support to a wide range of customers across multiple sectors including business, education, and charities. You will be responsible for troubleshooting technical issues, supporting end users remotely, maintaining high service standards, and assisting with infrastructure and cloud-based technologies Key Responsibilities Provide first and second-line technical support via phone, email, and remote support tools Manage and progress support tickets within agreed service levels and priorities Troubleshoot and resolve issues relating to Microsoft Windows, Microsoft 365, networking, printers, email systems, and cloud services Escalate complex or high-priority issues to senior engineers where required Configure and deploy laptops, desktops, and mobile devices Support Microsoft 365 administration including Exchange, Teams, SharePoint, and Entra ID Assist with onboarding new customers and user setups Maintain accurate documentation and ticket updates Support cyber security best practices and follow company procedures Participating in customer projects, installations, and system upgrades where required Deliver excellent customer service and maintain professional communication at all times Skills & Knowledge Previous experience working within an IT support or helpdesk environment Good understanding of Microsoft Windows operating systems Experience supporting Microsoft 365 environments Basic understanding of networking principles including TCP/IP, DHCP, DNS, and WiFi Experience using remote support and ticketing systems Strong troubleshooting and problem-solving skills Ability to prioritise workload and manage multiple tickets effectively Good written and verbal communication skills Understanding of cyber security best practices Desirable Skills Experience working within an MSP environment Knowledge of Microsoft Intune and Entra ID Experience with VoIP systems Knowledge of Halo PSA ticketing systems Knowledge of Hudu Documentation Understanding of backup and disaster recovery solutions Exposure to networking hardware such as switches, firewalls, and access points Knowledge of remote monitoring and management platforms Personal Qualities Friendly and approachable Reliable and punctual Positive attitude towards learning Professional manner when speaking with customers Patient and calm under pressure Motivated and eager to develop technical skills Honest and trustworthy Entry Requirements GCSE Grade 4/C or above in English and Maths preferred GCSE Grade 4/C or above in ICT Full UK driving license beneficial but not essential Minimum 1 year experience in IT helpdesk or technician (not essential) Basic IT knowledge and confidence using computers A genuine interest in pursuing a career within IT support Previous customer service experience Recommended Certifications Whilst not essential, the following certifications would be advantageous: Microsoft: Microsoft 365 Certified: Fundamentals (MS-900) Microsoft Certified: Azure Fundamentals (AZ-900) Microsoft 365 Endpoint Administrator Associate (MD-102) CompTIA: CompTIA A+ CompTIA Network+ CompTIA Security+ Vendor Certifications (Desirable) SonicWall Ubiquiti 3CX HPE/Aruba Working Hours Normal working hours will be Monday to Friday, operating hours for helpdesk are 8am until 5:30pm. We work on a Rota basis that is arranged monthly, with shifts hours operating as: 8am 4:30pm, 8:30am 5:00pm and 9am 5:30pm. We do offer flexible working arrangements based on successful completion of the probationary and initial training period.
Job Title: Junior Infrastructure Engineer Location: Sharston, M22 4SN Salary : £30,000 - £32,000, dependent on experience Job type: Full time, Permanent About us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. About the role: We're looking for a proactive junior infrastructure engineer to join our growing IT team. You'll work alongside our senior infrastructure engineer to support, diagnose, and resolve technical issues across our predominantly on-premise Microsoft estate. This is a hands-on, experienced second-line support level role - ideal for someone with solid troubleshooting skills and a passion for infrastructure. Responsibilities: Provide support for infrastructure-related issues across servers, networks, and end-user devices Troubleshoot and resolve issues within Windows Server, Active Directory, Group Policy, and Office 365 Maintain and monitor core systems including backups, patching, and antivirus Escalate complex issues to the Senior Infrastructure Engineer or external vendors as needed Document fixes, procedures, and known issues for internal knowledge base Support hardware deployments, upgrades, and routine maintenance Collaborate with Helpdesk and other IT staff to ensure smooth resolution of tickets Person Specification: Essential Skills & Experience At least 3 years experience in a 2nd line support or infrastructure support role Strong knowledge of Microsoft technologies: Windows Server, AD, Group Policy, Office 365 Familiarity with networking fundamentals (DNS, DHCP, TCP/IP) Comfortable working in an onsite environment with physical hardware Excellent problem-solving and communication skills Full UK Driving Licence is essential as offsite support may be required Desirable Skills & Experience Exposure to backup technologies (e.g., Veeam), endpoint protection, or monitoring tools Experience with VMware and Hyper-V virtualisation platforms Experience with Cisco Meraki network solutions Any relevant certifications (e.g., CompTIA (A+,Server+,Network+), Microsoft) Salary & Hours: Salary of £30,000 - £32,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday - all office based Benefits: On-site Working - At our South Court office 23 Days Holiday - Rising to 26 days, plus bank/public holidays Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with experience or relevant job titles of; VMWare, Microsoft Servers, 2nd Line IT Technical Support, IT Systems Engineer, IT Systems Technician, Infrastructure Engineer, Senior IT Engineer, 2nd Line Support Engineer, Network Support, Server Support Technician will also be considered for this role.
Oct 07, 2025
Full time
Job Title: Junior Infrastructure Engineer Location: Sharston, M22 4SN Salary : £30,000 - £32,000, dependent on experience Job type: Full time, Permanent About us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. About the role: We're looking for a proactive junior infrastructure engineer to join our growing IT team. You'll work alongside our senior infrastructure engineer to support, diagnose, and resolve technical issues across our predominantly on-premise Microsoft estate. This is a hands-on, experienced second-line support level role - ideal for someone with solid troubleshooting skills and a passion for infrastructure. Responsibilities: Provide support for infrastructure-related issues across servers, networks, and end-user devices Troubleshoot and resolve issues within Windows Server, Active Directory, Group Policy, and Office 365 Maintain and monitor core systems including backups, patching, and antivirus Escalate complex issues to the Senior Infrastructure Engineer or external vendors as needed Document fixes, procedures, and known issues for internal knowledge base Support hardware deployments, upgrades, and routine maintenance Collaborate with Helpdesk and other IT staff to ensure smooth resolution of tickets Person Specification: Essential Skills & Experience At least 3 years experience in a 2nd line support or infrastructure support role Strong knowledge of Microsoft technologies: Windows Server, AD, Group Policy, Office 365 Familiarity with networking fundamentals (DNS, DHCP, TCP/IP) Comfortable working in an onsite environment with physical hardware Excellent problem-solving and communication skills Full UK Driving Licence is essential as offsite support may be required Desirable Skills & Experience Exposure to backup technologies (e.g., Veeam), endpoint protection, or monitoring tools Experience with VMware and Hyper-V virtualisation platforms Experience with Cisco Meraki network solutions Any relevant certifications (e.g., CompTIA (A+,Server+,Network+), Microsoft) Salary & Hours: Salary of £30,000 - £32,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday - all office based Benefits: On-site Working - At our South Court office 23 Days Holiday - Rising to 26 days, plus bank/public holidays Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with experience or relevant job titles of; VMWare, Microsoft Servers, 2nd Line IT Technical Support, IT Systems Engineer, IT Systems Technician, Infrastructure Engineer, Senior IT Engineer, 2nd Line Support Engineer, Network Support, Server Support Technician will also be considered for this role.
