12 jobs found

IT Support Analyst (ERP) - Harrogate, On Site £30,000-£40,000 A well established and rapidly growing manufacturing client is seeking an ERP & IT Support Analyst to support the day-to-day operation and continuous improvement of business-critical systems across manufacturing, warehousing, and office environments. Key Responsibilities Provide 1st and 2nd line IT support across manufacturing, warehouse, and office teams Troubleshoot hardware, software, network, and user-related issues Support and maintain ERP, MES, warehouse management, and operational systems Assist with ERP upgrades, implementations, and future system developments Support shop-floor technology including scanners, printers, and production line systems Work closely with production and warehouse teams to minimise operational downtime Manage user accounts, permissions, and system access controls Coordinate with third-party suppliers and support providers Maintain IT documentation, asset registers, and support procedures Support IT security, backups, and disaster recovery processes Required Skills & Experience Previous experience within an IT Support or ERP Support role Strong ERP systems support experience within manufacturing or warehousing environments Experience supporting production, warehouse, or operational technologies Good understanding of Windows environments, Microsoft 365, and networking fundamentals Strong troubleshooting and problem-solving skills Ability to manage multiple priorities within a fast-paced manufacturing environment Excellent communication skills with both technical and non-technical users Hands-on, proactive approach with a willingness to learn and develop Desirable Skills Experience with ERP platforms Manufacturing execution systems (MES) or warehouse systems experience Exposure to IT infrastructure and operational technology environments Package Enhanced pension and life insurance Gym membership and wellbeing support Cycle to work scheme Enhanced maternity and paternity benefits Free parking and on-site facilities Long-term development opportunities within a growing business

IT Support Analyst (ERP) - Harrogate, On Site 30,000- 40,000 A well established and rapidly growing manufacturing client is seeking an ERP & IT Support Analyst to support the day-to-day operation and continuous improvement of business-critical systems across manufacturing, warehousing, and office environments. Key Responsibilities Provide 1st and 2nd line IT support across manufacturing, warehouse, and office teams Troubleshoot hardware, software, network, and user-related issues Support and maintain ERP, MES, warehouse management, and operational systems Assist with ERP upgrades, implementations, and future system developments Support shop-floor technology including scanners, printers, and production line systems Work closely with production and warehouse teams to minimise operational downtime Manage user accounts, permissions, and system access controls Coordinate with third-party suppliers and support providers Maintain IT documentation, asset registers, and support procedures Support IT security, backups, and disaster recovery processes Required Skills & Experience Previous experience within an IT Support or ERP Support role Strong ERP systems support experience within manufacturing or warehousing environments Experience supporting production, warehouse, or operational technologies Good understanding of Windows environments, Microsoft 365, and networking fundamentals Strong troubleshooting and problem-solving skills Ability to manage multiple priorities within a fast-paced manufacturing environment Excellent communication skills with both technical and non-technical users Hands-on, proactive approach with a willingness to learn and develop Desirable Skills Experience with ERP platforms Manufacturing execution systems (MES) or warehouse systems experience Exposure to IT infrastructure and operational technology environments Package Enhanced pension and life insurance Gym membership and wellbeing support Cycle to work scheme Enhanced maternity and paternity benefits Free parking and on-site facilities Long-term development opportunities within a growing business

1st Line Service Desk Analyst required by market leading, award winning, professional services organisation based in Bristol. This is an excellent opportunity for someone with a passion for technology and customer service to develop their skills within a supportive environment, acting as the first point of contact for IT support across the business. The Role Working as part of a collaborative IT team and reporting to the Service Desk Manager, you will provide front-line support to users, ensuring issues are logged, diagnosed, and resolved efficiently. Key responsibilities include: Acting as the first point of contact for all IT support queries Logging, categorising, troubleshooting, and resolving technical issues Escalating more complex problems to 2nd line support where required Supporting a range of applications, including Microsoft 365 and other business systems Assisting with hardware and software installations, configurations, and upgrades Contributing to IT projects, including system upgrades and new implementations Delivering a high level of customer service with a positive and proactive approach This is a user-facing and telephone support role , requiring strong communication skills and a professional, approachable manner. About You Previous experience in an IT support or helpdesk environment is desirable Good working knowledge of Windows 10/11 and Microsoft 365 (Word, Outlook, Excel, PowerPoint) Basic understanding of networking and desktop hardware Awareness of cyber security best practices Strong problem-solving skills and attention to detail Excellent communication skills, with the ability to explain technical issues to non-technical users A positive, team-oriented attitude with the ability to work independently Benefits Annual bonus Private medical insurance (BUPA) Competitive pension scheme 25 days annual leave Additional travel-related benefit (e.g. train/parking support)

We're looking for an experienced Trading Application Support Analyst to join our IT Production team in London. You'll work in a truly global, follow-the-sun environment, supporting mission-critical trading applications used across web, mobile and API channels. This is a hands-on, high-impact role for someone who enjoys problem-solving, working at pace and collaborating with teams across the business. CMC Markets is a global leader in online trading, trusted by clients worldwide for our award-winning platforms, cutting-edge technology and market expertise. Behind every trade is a highly skilled technology team ensuring our platforms remain stable, performant and available around the clock. What you'll be doing Providing 1st and 2nd line application support for CMC Markets' trading platforms Ensuring maximum availability and performance using a follow-the-sun support model Monitoring live systems using tools such as Nagios, Splunk, AppDynamics, Geneos and bespoke platforms Responding to alerts and incidents across production and non-production environments Diagnosing issues, implementing fixes where appropriate and escalating to development teams when required Working closely with global teams including Development, Infrastructure, DBA, Security, Business Operations and third-party vendors Supporting releases, deployments and change activities in line with agreed processes Contributing to improvements in monitoring, automation, documentation and support processes Participating in DR and BCP testing Taking part in a rotational shift pattern, including some weekend on-call support Essential: A proactive, self-motivated mindset with a genuine passion for technology 5+ years' experience in an IT or application support environment 2+ years' experience working with Red Hat Linux (or other Unix variants), including scripting 2+ years' experience supporting applications such as Java, .NET, Apache or IIS Desirable: Experience within the financial services or trading environment Knowledge of Windows Server Familiarity with ITIL frameworks Exposure to market data and the FIX protocol What you'll get in return The opportunity to support high-volume, real-time trading systems used globally Exposure to modern monitoring and support tooling in a complex technical estate A collaborative, international team culture across London and Sydney Ongoing learning, development and career progression opportunities A role where your work has a direct impact on platform reliability and client experience CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

IT Service Desk Analyst, First Line Support Engineer, Windows 10/11- local to the Salisbury area, is required for our services client. Paying £30K-35K per year (dependent upon experience) with excellent benefits and the opportunity to become certified in ITIL v.4 and Comptia as well as SC Security Cleared. Based near to Salisbury, Wiltshire, South West - commutable from Trowbridge, Bath, Shaftesbury, Devizes, you will join a small, friendly team of IT Support Analysts. To work on site 5 days a week initially, reducing to 4 days a week once probationary period is complete. This role is a perfect fit for an IT Helpdesk Analyst, IT Support Analyst looking for technical growth in ITIL and Comptia. What You ll Do: Provide IT support to users via the IT Service Desk-mainly over the phone, but also sometimes in person. Handle and manage incoming calls and online requests and log within the Service Management tool (Halo). Through troubleshooting and fault diagnosis, triage and resolve user issues as a first call fix wherever possible; escalate to agreed 2nd line support teams as appropriate and ensure customers are kept informed of progress. Provide on-site support in regions as required. Assist the IT Service Desk Lead in preparing IT Operations management information and reports. Conduct software license management activities associated with user requests. Ensure all assets are managed and tracked throughout the asset s lifecycle. Experience/Skills You ll Need: Windows 10 and 11, MS Office 2016, 2019, O365. Experience working in a distributed / hybrid multi-office environment. IT Service tickets (incidents, requests, problems) End user-device installation, configuration and troubleshooting of Windows desktops, laptops and Android tablets IT Security good practices Software license management and tracking. Experience supporting end user network connectivity (Broadband, 4G, Starlink). Desirable: ITIL v4 Foundation CompTIA A+ certification or equivalent recent certification. - SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.

Infrastructure Analyst Location: Aberdeen, Scotland Our client are on the lookout for a strong 2nd Line Engineer keen to move in to Infrastructure or Infrastructure Analyst ready for their next move. This is a great opportunity to join a forward-thinking professional services firm, where you'll play a key role in supporting business-critical systems and driving IT improvements. You'll get to work with a wide range of technologies, from Citrix and Visualfiles to cloud, storage, and backup solutions, while contributing to exciting infrastructure projects that shape the future of the firm's IT environment. What You'll Be Doing Acting as a trusted point of contact, delivering excellent customer service across the business. Supporting and maintaining Citrix environments, Visualfiles, storage, and backup solutions. Providing 2nd/3rd line support for infrastructure-related incidents and requests. Monitoring and managing servers, storage, and networks across multiple office locations. Ensuring backup, recovery, and security measures are in place to meet compliance standards (GDPR, ISO 27001). Getting involved in infrastructure projects, upgrades, and system improvements. What We're Looking For Solid knowledge of Windows Server, Active Directory, Group Policy, networking. Strong hands-on experience with Citrix Virtual Apps/Desktops. Background in Visualfiles administration/support. Experience with storage (SAN), backup tools (Veeam, Commvault), and virtualisation (VMware/Hyper-V). Previous experience working in a professional services or legal environment. Strong communicator, problem solver, and team player. Full, clean UK driver's licence. Nice to Have Certifications such as Citrix Certified Associate or Microsoft Certified: Azure Administrator . Knowledge of Microsoft Azure or other cloud platforms. Familiarity with ITIL practices and service management tools. Exposure to other case management/legal applications (e.g., SOS). Why Apply? Chance to work on both day-to-day support and strategic IT projects . Wide technical exposure in a professional, supportive environment. Real opportunity to influence the IT roadmap and contribute to long-term business goals. We are looking to arrange interviews for as soon as possible, so if this role is of interest please apply ASAP!

Infrastructure Analyst Location: Newcastle Are you an experienced IT professional with a passion for infrastructure and support? This is a great opportunity to join a forward-thinking professional services firm, where you'll play a key role in supporting business-critical systems and driving IT improvements. You'll get to work with a wide range of technologies, from Citrix and Visualfiles to cloud, storage, and backup solutions, while contributing to exciting infrastructure projects that shape the future of the firm's IT environment. What You'll Be Doing Acting as a trusted point of contact, delivering excellent customer service across the business. Supporting and maintaining Citrix environments, Visualfiles, storage, and backup solutions. Providing 2nd/3rd line support for infrastructure-related incidents and requests. Monitoring and managing servers, storage, and networks across multiple office locations. Ensuring backup, recovery, and security measures are in place to meet compliance standards (GDPR, ISO 27001). Getting involved in infrastructure projects, upgrades, and system improvements. What We're Looking For Solid knowledge of Windows Server, Active Directory, Group Policy, networking. Strong hands-on experience with Citrix Virtual Apps/Desktops. Background in Visualfiles administration/support. Experience with storage (SAN), backup tools (Veeam, Commvault), and virtualisation (VMware/Hyper-V). Previous experience working in a professional services or legal environment. Strong communicator, problem solver, and team player. Full, clean UK driver's licence. Nice to Have Certifications such as Citrix Certified Associate or Microsoft Certified: Azure Administrator . Knowledge of Microsoft Azure or other cloud platforms. Familiarity with ITIL practices and service management tools. Exposure to other case management/legal applications (e.g., SOS). Why Apply? Chance to work on both day-to-day support and strategic IT projects . Wide technical exposure in a professional, supportive environment. Real opportunity to influence the IT roadmap and contribute to long-term business goals. We are looking to arrange interviews for as soon as possible, so if this role is of interest please apply ASAP!

2nd Line IT Support Analyst - Newbury - 30,000 to 35,500 + bonus Newbury/Berkshire growth organisation are looking to add a 2nd Line IT Support Analyst to their established team. With a customer centric approach the remit of this office based position will see you providing IT technical support across the group. Working within a Microsoft environment you will use your knowledge of IT and cyber security to resolve or escalate technical issues. Our client have an excellent culture and offer all positions with training and support. Key Responsibilities: Provide first line support to the business via phone, email, and in-person. Diagnose and troubleshoot hardware, software, and network issues. Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners. Manage user accounts and permissions on various platforms (Active Directory, Office 365, etc.). Ensure timely resolution of issues and escalate complex problems to higher-level support when necessary. Qualifications and Skills: Experience in IT Support. Knowledge of Windows operating systems. Proficient in supporting Microsoft Office 365 and Active Directory. Excellent problem-solving skills and attention to detail. Strong communication skills and excellent customer service. Driving licence. For more information on this Newbury/Berkshire based role please contact .co .uk 2nd Line IT Support Analyst - Newbury - 30,000 to 35,500 + bonus

2nd Line Support Analyst Are you an experienced 2nd Line Support Analyst who thrives in a hands-on role, supporting a wide range of systems and users who enjoys working in a internal IT team? About the Role As our IT Support Engineer, you'll report directly to the IT Manager and play a key role in maintaining and improving our IT systems and services. You'll provide support across Servers, desktops, laptops, tablets, mobile devices, and applications (including MS Office), while also getting involved in specialist software and infrastructure with exposure to Azure cloud. This is a varied role where no two days are the same - from logging and resolving helpdesk tickets, to site setups, Active Directory management, and ensuring our compliance standards are met. You'll also spend at least one day a week on-site at one of our construction projects, making sure IT services run smoothly. Key Responsibilities Provide 1st and 2nd line IT support for hardware, software, and applications. Manage and escalate issues to 3rd line support or external suppliers where required. Support specialist systems such as AutoCAD, Bluebeam, Asta Powerproject, and Lecia. Maintain and improve IT documentation, ensuring compliance with standards (PCI DSS, Cyber Essentials, GDPR). Assist with site setups, network infrastructure, and mobile phone provisioning. Support core IT systems including Exchange 365, Mimecast, Manage Engine Service Desk Plus, and security tools. Travel to sites (minimum one day per week) to provide and maintain IT services. What We're Looking For Hands on experience within an IT support/service role. Hands on exposure to Exchange 365, Mimecast, Azure would be great Strong working knowledge of MS Office, including Access and SharePoint. A problem-solver with excellent customer service skills. A confident communicator who enjoys working as part of a team. Full UK driving licence (manual) and own car. Right to work in the UK.

Contract Type: Interim Contract The role: We are seeking a Technical Support Analyst to provide high-quality, customer-focused IT support within a busy NHS environment. You will play a key role in ensuring that clinical and non-clinical teams receive timely and effective support with hardware, software and systems issues, enabling the smooth delivery of patient care. Key Responsibilities: Provide 1st and 2nd line IT support, diagnosing and resolving incidents efficiently. Configure, install and maintain hardware, software and networked devices. Liaise with third-party suppliers and escalate issues as appropriate. Support the implementation and testing of new systems, upgrades and patches. Ensure accurate logging and documentation of all incidents and service requests. Deliver excellent customer service, ensuring users are kept informed of progress. Adhere to NHS information governance, security and confidentiality standards. What the client is looking for: Strong experience in IT support within a large and complex environment, ideally NHS or public sector. Proven ability to troubleshoot hardware and software issues across multiple platforms. Excellent communication and interpersonal skills with a customer-first mindset. Ability to prioritise tasks effectively in a high-pressure environment. A proactive and resourceful approach to problem-solving. Desirable: Previous NHS experience. Knowledge of clinical systems and applications. ITIL qualification or understanding of IT service management frameworks. Experience supporting Windows, Active Directory, Office 365, and remote access solutions. How to Apply: Submit your CV and cover letter If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.

Information Security Senior Analyst Location: Surrey (Hybrid) Our client, a large corporate organisation based in Surrey, is seeking an Information Security Senior Analyst with experience of Risk & Controls to join their team. The successful candidate will have proven experience in risk management, controls, and governance frameworks, who can lead initiatives, mentor others, and collaborate effectively across business units. You should be both strategic and hands-on, with a passion for proactive security and continuous improvement. Responsibilities: Lead the InfoSec risk register - Identify, assess, and mitigate information security risks. Own control frameworks - Maintain and improve controls to ensure alignment with standards like NIST CSF and COBIT. Drive assurance - Monitor the effectiveness of security controls, including outcomes of penetration testing and red team exercises. Collaborate with business units - Act as a security advocate and guide cross-functional teams in secure practices. Lead technical initiatives - Provide hands-on leadership and mentor more junior team members. Conduct threat and vulnerability assessments - Take a proactive role in identifying potential security threats. Skills and experience required: Strong experience in risk & controls within the information security, ideally in a regulated industry. Experience in large, complex enterprise environments (e.g., multiple sites, technologies). Hands-on leadership in technical InfoSec initiatives. Strong understanding and implementation of control frameworks (NIST CSF, COBIT). Ability to run threat intelligence and vulnerability assessments. Experience collaborating with 2nd and 3rd line governance teams (e.g., audit, compliance). Strong stakeholder engagement and influencing skills. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.

Senior Desktop Analyst 3 months Milton Keynes - onsite x5 times £274 per day inside IR35 - Umbrella only PRIMARY PURPOSE OF THE JOB The Senior Desktop Analyst role is responsible for providing all employees including field based staff with support for all VPN Desktops, Laptops, iPhones, iPads and all associated client based applications. They are also responsible for all audio and visual equipment in meeting rooms and ensuring that these are regularly checked and maintained. The main part of the role is to maintain and update the laptop estate and support all mobile devices following the build and security design from the Technical Lead - Desktop Services. They will also be available via the IT Tech Bar (and virtual Teams based IT Tech Bar) to effectively support the business in real time. This role reports to the Technical Lead - Desktop Services. MAIN RESPONSIBILITIES Responsible for providing 2nd line IT support to business colleagues with laptops, printers and meeting room AV equipment. Responsible for provisioning and supporting iPhones & iPads to business colleagues and resolving associated incidents and service requests. Responsible for provisioning of laptops with VPN, Windows 10, configuring user profile, supporting business colleagues and initial handover. Responsible for covering the IT Tech Bar to support business colleagues for both pre-booked appointments and "walk-ups". Producing and acting upon monthly reports showing Microsoft patching status, backups and antivirus status of laptops, desktops & meeting room devices to ensure there are no gaps in security patches and backups, remediating where required. Ensuring the IT Asset register is kept updated with all changes to hardware devices, correlate with a monthly export from Active Directory. Ensuring incidents and requests from senior management are correctly logged and resolved as a priority with outstanding issues escalated. Responsible for maintaining the IT Desktop Local Working Instructions (LWI) documents, creating new LWIs where necessary. Responsible for IT Desktop Incident and Request queues in ITSM (via FS.GET or Service Desk), working on root cause of incidents and long-term solutions. Responsible for keeping the laptop build image updated with the latest patches and software components EDUCATION, TRAINING AND EXPERIENCE Essential Previous experience of supporting M365 suite on large laptop estate Previous experience of working with a largely remote laptop workforce Previous IT Desktop Support experience focusing on Windows clients and shrink wrap applications. Experience of working to agreed Service Level Agreements and managing incident support queues to resolution Experience of IT 2nd line support of Microsoft Office suite of products Experience of creating and maintaining laptop build images using SCCM Hardware technical support of Workstations, Laptops, printers, video conferencing and mobile phones Strong customer service focus Desirable Knowledge of antivirus products and configurations, Trellix (formerly McAfee) suites Previous experience working with video conferencing hardware and support using Microsoft Teams Experience of working in a highly regulated industry such as Finance ITIL Foundation Certification If you are interested in this role please apply at first instance!