36 jobs found

Job Description Job Title Technical Architect Directorate / Department Digital Services / Technology Reports To Enterprise Architecture Lead Role Purpose The Technical Architect is responsible for defining, designing, and governing the technical architecture for new solutions and enhancements within a Microsoft Power Platform ecosystem. This role involves interpreting complex business and technical requirements and translating them into clear, scalable, and robust architectural designs aligned with organisational standards. The Technical Architect will ensure that all solutions meet both business objectives and technical governance requirements. Working collaboratively across Digital Services, the role engages with stakeholders at all levels as well as external implementation partners to ensure the successful delivery of integrated and sustainable technology solutions. Key Responsibilities Analyse business and technical requirements, aligning them with the organisation's enterprise architecture to define appropriate solution approaches Design end-to-end solution architectures, breaking down complex initiatives into structured, deliverable components Produce high-quality architectural artefacts, including diagrams, technical documentation, and design specifications Assess and clearly communicate technical risks, constraints, and trade-offs to stakeholders Develop functional designs and prototype-level representations using appropriate modelling tools and techniques Ensure technical delivery aligns with agreed architectural standards and designs, escalating issues where necessary Troubleshoot and resolve architectural and integration issues across build, test, and live environments Collaborate with external vendors and delivery partners to ensure compliance with architectural principles and standards Person Specification Behaviours 1. Collaboration (Lead Behaviour) Communicates clearly, adapting messaging to suit different audiences Presents ideas and technical concepts in a structured and persuasive way Builds trust through open, honest, and consistent communication Works effectively across teams, influencing stakeholders at all levels 2. Decision Making Uses structured analysis and evidence to inform decisions Balances competing priorities such as cost, risk, urgency, and impact Engages stakeholders appropriately to support decision-making Applies proportionate and pragmatic risk management approaches 3. Delivery Focus Takes ownership of delivering high-quality outcomes Plans and executes work in a structured, methodical manner Ensures delivery aligns with organisational goals and priorities Maintains focus and follows through on commitments Technical Skills Degree (or equivalent experience) in IT, Computer Science, or a related discipline Strong understanding of Microsoft technologies, particularly Power Platform and Dynamics 365, and their integration with enterprise systems Knowledge of integration patterns across legacy and modern architectures Familiarity with technologies such as C#, JavaScript, SQL, and enterprise platforms (e.g. SAP, Oracle) Experience designing and troubleshooting complex, distributed systems Ability to communicate complex technical concepts to non-technical audiences Experience Significant experience (typically 5+ years) in a Technical Architect or similar role Proven track record of translating business requirements into effective technical and solution architectures Experience across key architecture domains, including integration, security, and transitional architecture Hands-on involvement in solution design, governance, and implementation oversight General Responsibilities Comply with all health and safety requirements Adhere to organisational policies, including equality, diversity, and inclusion Maintain confidentiality and ensure compliance with data protection regulations Follow information security and acceptable use policies Apply risk management principles in day-to-day activities Demonstrate organisational values and behaviours in all work Remain flexible and adaptable to support additional duties as required

Microsoft Dynamics 365 Finance & Operations Solution Architect Locations: UK Wide / Hybrid Working / Nearest Base Location Salary: Up to 115,000 + Excellent Benefits We're looking for an experienced Microsoft Dynamics 365 Finance & Operations Solution Architect to join a growing Microsoft practice delivering large-scale digital transformation programmes across the UK. You'll become part of a highly skilled team delivering enterprise Microsoft solutions across Dynamics 365, Power Platform and Azure technologies for clients across Retail, Manufacturing, Utilities, Transport and Healthcare. This is an opportunity to work on complex, high-profile transformation projects where you'll play a key role in shaping end-to-end ERP solutions from discovery through to delivery and go-live. The Role As a Solution Architect, you'll be responsible for designing scalable, secure and high-performing Microsoft Dynamics 365 Finance & Operations solutions aligned to client business objectives. You'll work closely with technical teams, stakeholders and senior decision-makers to define architecture, oversee solution design and guide successful project delivery. Key Responsibilities Lead the architecture and solution design for Dynamics 365 Finance & Operations implementations Shape and oversee requirements gathering and solution discovery workshops Design secure, scalable and accessible enterprise solutions Define integration architecture across the Microsoft technology stack including Azure and Power Platform Support delivery teams throughout the full project lifecycle Engage with senior stakeholders and build trusted client relationships Support Agile delivery methodologies including sprint planning, Epics, Features and User Stories Contribute to pre-sales and solution strategy discussions where required Skills & Experience Required Proven experience as a Dynamics 365 Finance & Operations Solution Architect Full lifecycle ERP implementation experience within Dynamics 365 Strong understanding of Power Platform and wider Microsoft technologies including Azure Experience with CI/CD pipelines and Azure DevOps Excellent stakeholder management and consulting skills Ability to translate business requirements into effective technical solutions Strong communication and presentation skills Passion for delivering innovative Microsoft-based enterprise solutions What's on Offer? Salary up to 115,000 Hybrid and flexible working Exposure to enterprise-scale transformation programmes Excellent career progression and learning opportunities Collaborative and supportive environment Opportunity to work with leading Microsoft technologies on impactful projects This role requires SC clearance eligibility, so please be prepared to answer Visa/UK residency related questions. Interested in finding out more? Apply now for a confidential discussion.

Microsoft Dynamics 365 Finance & Operations Solution Architect Locations: UK Wide / Hybrid Working / Nearest Base Location Salary: Up to 115,000 + Excellent Benefits We're looking for an experienced Microsoft Dynamics 365 Finance & Operations Solution Architect to join a growing Microsoft practice delivering large-scale digital transformation programmes across the UK. You'll become part of a highly skilled team delivering enterprise Microsoft solutions across Dynamics 365, Power Platform and Azure technologies for clients across Retail, Manufacturing, Utilities, Transport and Healthcare. This is an opportunity to work on complex, high-profile transformation projects where you'll play a key role in shaping end-to-end ERP solutions from discovery through to delivery and go-live. The Role As a Solution Architect, you'll be responsible for designing scalable, secure and high-performing Microsoft Dynamics 365 Finance & Operations solutions aligned to client business objectives. You'll work closely with technical teams, stakeholders and senior decision-makers to define architecture, oversee solution design and guide successful project delivery. Key Responsibilities Lead the architecture and solution design for Dynamics 365 Finance & Operations implementations Shape and oversee requirements gathering and solution discovery workshops Design secure, scalable and accessible enterprise solutions Define integration architecture across the Microsoft technology stack including Azure and Power Platform Support delivery teams throughout the full project lifecycle Engage with senior stakeholders and build trusted client relationships Support Agile delivery methodologies including sprint planning, Epics, Features and User Stories Contribute to pre-sales and solution strategy discussions where required Skills & Experience Required Proven experience as a Dynamics 365 Finance & Operations Solution Architect Full lifecycle ERP implementation experience within Dynamics 365 Strong understanding of Power Platform and wider Microsoft technologies including Azure Experience with CI/CD pipelines and Azure DevOps Excellent stakeholder management and consulting skills Ability to translate business requirements into effective technical solutions Strong communication and presentation skills Passion for delivering innovative Microsoft-based enterprise solutions What's on Offer? Salary up to 115,000 Hybrid and flexible working Exposure to enterprise-scale transformation programmes Excellent career progression and learning opportunities Collaborative and supportive environment Opportunity to work with leading Microsoft technologies on impactful projects This role requires SC clearance eligibility, so please be prepared to answer Visa/UK residency related questions. Interested in finding out more? Apply now for a confidential discussion.

Location: Hybrid with flexible base location London: £50,850 to £69,918 per annum National: £46,886 to £64,468 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025. As our Dynamics CRM Technical Consultant, you'll develop and support our Dynamics 365 Sales and Marketing systems (including Customer Insight Journeys) and customers aligned to our Latimer development business. If you have hands-on technical work experience within a previous or current role working with Dynamics 365 and Power Platform, then this could be the opportunity you've been waiting for! We're looking for technically strong candidates with an ability to operate confidently within technical discussions and represent the customer/business alongside other Dynamics 365 technical specialists. With your excellent analytical, problem solving, stakeholder engagement and communication skills you'll ensure support tickets are logged, triaged, and resolved quickly, keeping the customers informed of progress and ensure systems are kept up to date in line with supplier releases. You'll engage with customers regularly and publicise new features introduced in each release and ensure change is managed safely by following our change & release process. Your experience in supporting and implementing Microsoft Dynamics 365 Sales & Marketing solutions and ability to understand business problems and translate them into an appropriate technical solutions is vital as you'll help design and implement new solutions. Guided by the solution architects, you'll be responsible for taking the lead in planning, developing, and supporting our Dynamics Sales and Marketing technical solutions, prioritising quality and resilience. Demonstrating Dynamics experience with writing Plugins, Business Process workflows, managing Microsoft Power Platform services, building solutions, administering release pipelines and customizing Dataverse, we'll look to you to support the Functional Consultants, sharing knowledge and advising on best practice. You'll also develop, extend, implement, document and support the Clarion Dynamics Sales and Marketing systems and associated services, and create technical design documents and knowledge base articles. If you hold a Microsoft Power Platform Developer Associate Certification, or have equivalent experience, and are looking for your next career move, then this could be it. With hybrid working, base locations across England and flexible working arrangements this could be the opportunity you've been looking for! Please review the full role profile on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. Closing Date: Sunday 28th June 2026 at midnight. This is a hybrid role with a base location offered at one of our offices across England. Candidates will be expected to work from their base location office, or a main office, once per month. Occasional travel may be required. Candidates invited to interview will be required to deliver a presentation and respond to technical questions. At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close without notice.

Location: Hybrid with flexible base location London: £50,850 to £69,918 per annum National: £46,886 to £64,468 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025. As our Dynamics CRM Technical Consultant, you'll develop and support our Dynamics 365 Sales and Marketing systems (including Customer Insight Journeys) and customers aligned to our Latimer development business. If you have hands-on technical work experience within a previous or current role working with Dynamics 365 and Power Platform, then this could be the opportunity you've been waiting for! We're looking for technically strong candidates with an ability to operate confidently within technical discussions and represent the customer/business alongside other Dynamics 365 technical specialists. With your excellent analytical, problem solving, stakeholder engagement and communication skills you'll ensure support tickets are logged, triaged, and resolved quickly, keeping the customers informed of progress and ensure systems are kept up to date in line with supplier releases. You'll engage with customers regularly and publicise new features introduced in each release and ensure change is managed safely by following our change & release process. Your experience in supporting and implementing Microsoft Dynamics 365 Sales & Marketing solutions and ability to understand business problems and translate them into an appropriate technical solutions is vital as you'll help design and implement new solutions. Guided by the solution architects, you'll be responsible for taking the lead in planning, developing, and supporting our Dynamics Sales and Marketing technical solutions, prioritising quality and resilience. Demonstrating Dynamics experience with writing Plugins, Business Process workflows, managing Microsoft Power Platform services, building solutions, administering release pipelines and customizing Dataverse, we'll look to you to support the Functional Consultants, sharing knowledge and advising on best practice. You'll also develop, extend, implement, document and support the Clarion Dynamics Sales and Marketing systems and associated services, and create technical design documents and knowledge base articles. If you hold a Microsoft Power Platform Developer Associate Certification, or have equivalent experience, and are looking for your next career move, then this could be it. With hybrid working, base locations across England and flexible working arrangements this could be the opportunity you've been looking for! Please review the full role profile on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. Closing Date: Sunday 28th June 2026 at midnight. This is a hybrid role with a base location offered at one of our offices across England. Candidates will be expected to work from their base location office, or a main office, once per month. Occasional travel may be required. Candidates invited to interview will be required to deliver a presentation and respond to technical questions. At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close without notice.

Location: Hybrid with flexible base location London: £50,850 to £69,918 per annum National: £46,886 to £64,468 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025. As our Dynamics CRM Technical Consultant, you'll develop and support our Dynamics 365 Sales and Marketing systems (including Customer Insight Journeys) and customers aligned to our Latimer development business. If you have hands-on technical work experience within a previous or current role working with Dynamics 365 and Power Platform, then this could be the opportunity you've been waiting for! We're looking for technically strong candidates with an ability to operate confidently within technical discussions and represent the customer/business alongside other Dynamics 365 technical specialists. With your excellent analytical, problem solving, stakeholder engagement and communication skills you'll ensure support tickets are logged, triaged, and resolved quickly, keeping the customers informed of progress and ensure systems are kept up to date in line with supplier releases. You'll engage with customers regularly and publicise new features introduced in each release and ensure change is managed safely by following our change & release process. Your experience in supporting and implementing Microsoft Dynamics 365 Sales & Marketing solutions and ability to understand business problems and translate them into an appropriate technical solutions is vital as you'll help design and implement new solutions. Guided by the solution architects, you'll be responsible for taking the lead in planning, developing, and supporting our Dynamics Sales and Marketing technical solutions, prioritising quality and resilience. Demonstrating Dynamics experience with writing Plugins, Business Process workflows, managing Microsoft Power Platform services, building solutions, administering release pipelines and customizing Dataverse, we'll look to you to support the Functional Consultants, sharing knowledge and advising on best practice. You'll also develop, extend, implement, document and support the Clarion Dynamics Sales and Marketing systems and associated services, and create technical design documents and knowledge base articles. If you hold a Microsoft Power Platform Developer Associate Certification, or have equivalent experience, and are looking for your next career move, then this could be it. With hybrid working, base locations across England and flexible working arrangements this could be the opportunity you've been looking for! Please review the full role profile on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. Closing Date: Sunday 28th June 2026 at midnight. This is a hybrid role with a base location offered at one of our offices across England. Candidates will be expected to work from their base location office, or a main office, once per month. Occasional travel may be required. Candidates invited to interview will be required to deliver a presentation and respond to technical questions. At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close without notice.

Chief Technology Officer Location : Hybrid/Office based in London EC4R Salary : £170,000+ and 20% performance-related bonus + Excellent Benefits! Contract Type : Full Time, Permanent What We Can Offer You : 30 Days Annual Leave, 20% share package, Additional Holiday Purchase, Hybrid Working, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers and Access to Wellbeing Resources Why Do We Want You We are seeking a bold, visionary, and hands-on Chief Technology Officer to lead Wilmington Plc s technology strategy at a defining moment in our journey. Wilmington is undergoing a significant evolution, repositioning itself as a RegTech Business Services platform. Technology is no longer a support function, it is the engine that will drive our growth, differentiation, and long-term success. This role exists because we are serious about transformation. As CTO, you will play a central role in shaping how Wilmington looks, operates, and competes in the future. You will unite platforms, people, data, and products into a coherent, scalable, and future-ready technology ecosystem that enables innovation at pace. This is a rare opportunity to leave a lasting legacy: architecting a modern technology landscape, embedding AI at scale, and leading change across an acquisitive, ambitious business. Please note : To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Job Purpose, Tasks and Responsibilities Reporting directly to the CEO, the CTO is accountable for defining and delivering Wilmington s technology vision, ensuring it underpins our strategic ambitions and accelerates transformation across the group. You will operate as a trusted executive leader, shaping corporate strategy, guiding investment decisions, and ensuring technology enables innovation, scalability, and sustainable growth. This role blends strategic leadership with hands-on influence, setting direction while ensuring delivery excellence. You will be responsible for: Leading the delivery of a modern, composable architecture across proprietary platforms, cloud infrastructure (AWS, Azure, GCP), CI/CD pipelines, and core business systems such as Salesforce Ensuring technology scalability and integration capability to support ongoing acquisitions and rapid business growth Building, inspiring, and leading a high-performing, future-focused technology function spanning Engineering, Architecture, Data, and Systems Embedding a culture of technical excellence, learning, accountability, and continuous improvement Championing Agile and product-led delivery models that drive measurable business outcomes Defining and executing an ambitious AI strategy, unlocking value from LLMs and emerging technologies while ensuring governance, ethics, and IP protection Designing and overseeing an internal AI operations platform that integrates enterprise systems, automation workflows, and data assets Establishing robust AI governance frameworks aligned with regulatory expectations and industry best practice Driving AI-assisted development approaches to significantly enhance productivity, quality, and speed-to-market Managing strategic technology partnerships and vendors to maximise value, innovation, and performance Setting enterprise-wide technical standards to ensure consistency, resilience, and long-term sustainability Improving operational efficiency, availability, and performance across infrastructure and services Supporting strategic planning, financial oversight, and investment business cases at executive level Leading technology input into product and platform roadmaps aligned to business-unit priorities Acting as a visible, credible technology leader both internally and externally, representing Wilmington s vision and capability What s the Best Thing About This Role You will define and deliver the technology vision for a business in the midst of meaningful, purposeful transformation. With strong board-level sponsorship and a broad mandate for change, this role offers genuine freedom to innovate. You will shape how Wilmington competes in an increasingly AI-driven and regulated world building platforms, products, and capabilities that truly differentiate us and create long-term value. What s the Most Challenging Thing About This Role The challenge lies in balancing ambition with pragmatism. You will need to unlock innovation and transformation while maximising the value of existing platforms, teams, and investments. At the same time, you will be navigating rapid technological change (particularly in AI) while maintaining stability, governance, and trust across a complex and regulated environment. What We re Looking For To be successful in this role, you must have / be: Deep expertise in cloud architecture (AWS, Azure, or GCP), including large-scale, resilient system design and frameworks such as Well-Architected, with the ability to clearly communicate complex concepts to non-technical stakeholders Strong experience in Enterprise Architecture, solution design, and delivering complex technology transformations at scale Proven capability in modern engineering practices, including containerisation, CI/CD pipelines, Agile delivery, and code quality tooling Strong understanding of data platforms, visualisation, and product management principles, translating market and technology trends into compelling roadmaps Experience with CRM platforms (Salesforce and/or Dynamics 365), e-learning platforms, and data-led or information services environments Demonstrable success leading M&A technology integration, from due diligence through to post-acquisition execution Strong research orientation with a passion for identifying, assessing, and embedding emerging technologies Extensive experience (10+ years) in senior technology leadership roles within digitally enabled, platform-driven, or media-led environments Hands-on experience with AI and LLM platforms (e.g. Claude, GPT), including an understanding of capabilities, trade-offs, and enterprise adoption Working knowledge of Model Context Protocol (MCP) and agentic AI architectures, with experience integrating AI securely and at scale Practical experience in enterprise AI governance, prompt engineering, and deployment approaches (including RAG, fine-tuning considerations, and risk mitigation) Experience leveraging AI-assisted development tools (e.g. GitHub Copilot, Claude Code) to materially improve engineering productivity and delivery outcomes We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About Us Wilmington plc is a dynamic and expanding group of companies with a shared purpose turning knowledge into advantage. We provide trusted information, training, and insight to professional markets across Risk & Compliance, Finance, Legal, and Insight sectors. Our businesses empower organisations and professionals to perform better by providing high-quality, relevant, and reliable knowledge. We collaborate across the group, share success, and focus relentlessly on delivering value to our customers. Join us and do Work That Means Something At Wilmington plc, we help global customers do the right business in the right way providing the data, insights, and education they need to navigate an increasingly complex GRC landscape. When you join us, you won t just shape a company s technology future you ll make a meaningful impact for our customers. We offer flexible hybrid working, strong development opportunities, and an environment where leadership, innovation, and purpose go hand in hand. Whether you re seeking your next defining role or ready to lead change at scale, this is work with meaning. Join us and make a real difference. Click on APPLY today!

Prestigious opportunity for a Systems Developer with strong Dynamics 365 & Power Platform expertise to join our IT team and help deliver innovative, business critical solutions. This role combines core software engineering with specialist D365 development, giving you the opportunity to shape systems that support both ongoing services and major transformation programmes.As a Systems Developer, you'll design, develop, and enhance IT systems that support business operations and change initiatives. You'll collaborate with analysts, architects, and stakeholders to deliver scalable, high quality solutions aligned to our IT strategy. You'll also play a key role in developing and supporting our Microsoft Dynamics 365 Customer Engagement (CE) platform and Power Platform capabilities. As one of our Systems Developers, you will work in a small team to:- Analyse business requirements and deliver technical designs, development, testing, and deployment Build and configure solutions across Dynamics 365 CE and Model-Driven Apps Develop custom components including: Plugins (C#), workflows, and integrations JavaScript client-side customisations Power Automate flows and automation solutions Configure Dataverse, including tables, forms, views, dashboards, and security Manage environments and deployments using Azure DevOps / CI-CD pipelines Collaborate with architects and delivery teams to ensure aligned, scalable solutions Perform code reviews, testing, and quality assurance across development activity Support live systems, troubleshooting issues and ensuring service stability If you possess a combination of the following skills, then LET'S TALK! Experience in software development across languages such as C#, .NET, JavaScript, SQL Hands-on experience with: Dynamics 365 CE (Customer Engagement) Power Platform (Power Automate, Dataverse) Strong understanding of: Model-driven apps and solution management Business rules, workflows, and automation Experience with Agile / DevOps delivery approaches Ability to analyse requirements and deliver high quality technical solutions In return, you will be rewarded with ongoing career development and training in addition to a flexible hybrid working environment and enviable benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Lead Dynamics Developer Glasgow, Scotland, United Kingdom About the Company Looking for a role where you can get hands-on, solve real problems, and make a tangible impact on a critical CRM platform? We're hiring a Senior Dynamics 365 Developer to take ownership of a mature, integration-heavy environment-enhancing performance, improving reliability, and driving real business value through smart engineering. About the Role Delivering hands-on development across Dynamics 365 & Dataverse (plugins, APIs, customisations, Power Platform). Responsibilities Owning end-to-end data flows - from upstream ingestion through to downstream reporting and APIs Supporting and improving complex integrations across Azure services and enterprise platforms Troubleshooting production issues, data challenges, and integration failures Driving continuous improvement, reducing technical debt, and strengthening platform resilience Collaborating with product, data, integration and business teams to deliver high-quality solutions Qualifications Strong experience with Dynamics 365 CE / CRM and Dataverse development Solid coding background in C#/.NET, JavaScript/TypeScript, and API development Proven ability to work in integration-heavy environments (Azure Functions, Logic Apps, Service Bus, APIs) Deep understanding of data flows, validation, mapping, and reconciliation Experience supporting live, business-critical systems (not just greenfield builds) A pragmatic, hands-on mindset with a focus on delivery and quality Required Skills Work on a strategically important CRM platform with real scale and complexity Tackle meaningful data and integration challenges Join a team focused on practical delivery, not just theory or architecture Make a direct impact on business-critical processes and systems Preferred Skills If you're the kind of developer who enjoys getting into the detail, fixing what matters, and making systems work better every day-this one's for you. Pay range and compensation package Not specified in the job description. Equal Opportunity Statement We are committed to diversity and inclusivity in our hiring practices.

Solution Architect - Microsoft Dynamics 365 CE CRM Transformation Milton Keynes/London - Hybrid Permanent If you have spent years architecting Dynamics 365 CE solutions for other people's roadmaps, this is the role where you own one. A well-established professional body organisation with a significant London presence is looking for a Solution Architect to lead the consolidation of two Dynamics CE instances and shape a multi-year CRM roadmap. There is real complexity here: an over-customised estate, an active NAV to Business Central migration running in parallel, and a technology leadership team that wants an architect who can drive clarity rather than just document it. The Role Own the end-to-end design of Dynamics 365 CE solutions across Sales, Customer Service, and Marketing, with a configuration-over-customisation approach and clear governance from the outset. Lead the consolidation of two existing D365 CE instances, including rationalising a heavily customised estate that has evolved beyond its original CRM purpose. Architect integration with external platforms using API-first, well-governed data contracts across a complex multi-system environment. Provide architectural assurance across the full Dynamics CE lifecycle: security models, RBAC, GDPR alignment, non-functional requirements, and deployment standards. Work closely with product owners, BAs, developers, and third-party delivery partners to translate business requirements into scalable, maintainable solutions. Contribute to the evaluation of the broader Dynamics roadmap, including Finance and Operations and Field Services modules. Evolve the organisation's Dynamics architecture practice through design patterns, reusable components, and quality gates embedded into CI/CD pipelines. What We're Looking For Must-have: 3 to 5 years of hands-on Solution Architect experience focused on Microsoft Dynamics 365 Customer Engagement (CRM). Deep functional knowledge of D365 CE modules, particularly Sales, Customer Service, and Marketing. Strong Power Platform capability across Power Apps, Power Automate, and Dataverse. Proven experience designing API-led integrations using Azure services including Logic Apps, Service Bus, and Dataverse APIs. Familiarity with Dynamics ALM practices, solution layering, environment strategy, and CI/CD for Dynamics solutions. Experience delivering in agile, multi-stakeholder environments with third-party delivery partners in scope. Advantageous: Background in membership bodies, professional services, or regulated environments. Exposure to Dynamics F&O or Business Central alongside CE. Experience governing or rationalising an over-customised Dynamics estate. What's On Offer Competitive salary commensurate with experience Milton Meynes office A long-term, high-impact brief: estate consolidation, BC migration in parallel, and full roadmap input. Not a business-as-usual architecture role. A stable, well-funded organisation with genuine investment in modern technology: Azure, Power Platform, Dataverse, and CI/CD all in active use. How to Apply Apply with your CV or reach out directly for a confidential conversation before committing. We're happy to talk through the detail before you decide whether to put your name forward.

Solution Architect - Microsoft Dynamics 365 CE | CRM Transformation | Milton Keynes/London - Hybrid | Permanent If you have spent years architecting Dynamics 365 CE solutions for other people's roadmaps, this is the role where you own one. A well-established professional body organisation with a significant London presence is looking for a Solution Architect to lead the consolidation of two Dynamics CE instances and shape a multi-year CRM roadmap. There is real complexity here: an over-customised estate, an active NAV to Business Central migration running in parallel, and a technology leadership team that wants an architect who can drive clarity rather than just document it. The Role Own the end-to-end design of Dynamics 365 CE solutions across Sales, Customer Service, and Marketing, with a configuration-over-customisation approach and clear governance from the outset. Lead the consolidation of two existing D365 CE instances, including rationalising a heavily customised estate that has evolved beyond its original CRM purpose. Architect integration with external platforms using API-first, well-governed data contracts across a complex multi-system environment. Provide architectural assurance across the full Dynamics CE life cycle: security models, RBAC, GDPR alignment, non-functional requirements, and deployment standards. Work closely with product owners, BAs, developers, and third-party delivery partners to translate business requirements into scalable, maintainable solutions. Contribute to the evaluation of the broader Dynamics roadmap, including Finance and Operations and Field Services modules. Evolve the organisation's Dynamics architecture practice through design patterns, reusable components, and quality gates Embedded into CI/CD pipelines. What We're Looking For Must-have: 3 to 5 years of hands-on Solution Architect experience focused on Microsoft Dynamics 365 Customer Engagement (CRM). Deep functional knowledge of D365 CE modules, particularly Sales, Customer Service, and Marketing. Strong Power Platform capability across Power Apps, Power Automate, and Dataverse. Proven experience designing API-led integrations using Azure services including Logic Apps, Service Bus, and Dataverse APIs. Familiarity with Dynamics ALM practices, solution layering, environment strategy, and CI/CD for Dynamics solutions. Experience delivering in agile, multi-stakeholder environments with third-party delivery partners in scope. Advantageous: Background in membership bodies, professional services, or regulated environments. Exposure to Dynamics F&O or Business Central alongside CE. Experience governing or rationalising an over-customised Dynamics estate. What's On Offer Competitive salary commensurate with experience Milton Keynes office A long-term, high-impact brief: estate consolidation, BC migration in parallel, and full roadmap input. Not a business-as-usual architecture role. A stable, well-funded organisation with genuine investment in modern technology: Azure, Power Platform, Dataverse, and CI/CD all in active use. How to Apply Apply with your CV or reach out directly for a confidential conversation before committing. We're happy to talk through the detail before you decide whether to put your name forward.

Data & AI Architect - Hybrid (London) - Azure - Fabric - Modern Data Architecture up to £110,000 If you're looking for a senior role where you can influence how Data & AI is shaped and delivered within a fast-growing Microsoft partner, this is an opportunity that truly stands out. The organisation is investing heavily in modern cloud, analytics and AI and they're building a team where experienced voices can make a real difference. You'll join a culture that values deep expertise, encourages open knowledge-sharing and supports ongoing development. With modern tools, varied client work and a people-focused approach, this is a place where a strong Data & AI leader can have a meaningful impact while helping scale a rapidly expanding data function. You Will Work With Strategic Leadership & Presales Senior and C-suite stakeholders, leading workshops, shaping solutions and commanding the room during presales engagements. Running gap-analysis sessions, contributing to the sales cycle and helping strengthen the organisation's data-led presales capability. Defining architectural direction and guiding programmes from concept to delivery. Microsoft Data & AI Ecosystem The full modern Microsoft data stack: Fabric, Azure Data Factory, Synapse, Azure SQL, Azure Storage and Power BI. Advanced AI technologies including machine learning, generative AI, cognitive services, and responsible AI frameworks. Power Platform & Dataverse A heavy focus on Power Platform and Dataverse, as all customer data interacts with these technologies. Designing scalable enterprise architectures, not ad-hoc integrations. Modern Data Architecture Lakehouse, data mesh, ELT/ETL patterns, MDM and dimensional modelling. Steering the "doers" in the team-architecting the solution, not building it yourself. Team & Practice Growth Mentoring and guiding a growing data team. Helping establish a maturing Data & AI division set for significant expansion over the coming years. Creating reusable accelerators and assets alongside the Product team. Benefits Health & wellness benefits covering medical, dental and eye care, plus health cashback. Car allowance inclusive of salary Cycle to Work scheme. Volunteering leave 24-hour Employee Assistance Programme. Gym and retail discounts. Flexibility to work from anywhere in the world for up to 4 weeks per year. Expected to attend London-based client sessions once per week. Key Experience Strong expertise across Azure data and AI services, including Fabric and ADF. Deep understanding of Dataverse and Power Platform. Demonstrable experience architecting complex, enterprise data and AI platforms. Confident communicator able to own presales and C-suite conversations. Knowledge of Dynamics 365, DevOps pipelines and Agile delivery. Experience with ML, generative AI and cognitive services. Expertise in lakehouse, data mesh, ELT/ETL, MDM and modelling techniques. Ability to guide delivery teams without being the hands-on builder. Willingness to travel for client sessions (primarily London). Ready to Take the Next Step? If you're passionate about leading modern Data & AI architecture, enjoy shaping presales strategy and want to play a key role in scaling a fast-growing division, this is an opportunity you won't want to miss. Apply now!

Solution Architect - Microsoft Dynamics 365 CE CRM Transformation Milton Keynes - Hybrid Permanent If you have spent years architecting Dynamics 365 CE solutions for other people's roadmaps, this is the role where you own one. A well-established professional body organisation with a significant London presence is looking for a Solution Architect to lead the consolidation of two Dynamics CE instances and shape a multi-year CRM roadmap. There is real complexity here: an over-customised estate, an active NAV to Business Central migration running in parallel, and a technology leadership team that wants an architect who can drive clarity rather than just document it. The Role Own the end-to-end design of Dynamics 365 CE solutions across Sales, Customer Service, and Marketing, with a configuration-over-customisation approach and clear governance from the outset. Lead the consolidation of two existing D365 CE instances, including rationalising a heavily customised estate that has evolved beyond its original CRM purpose. Architect integration with external platforms using API-first, well-governed data contracts across a complex multi-system environment. Provide architectural assurance across the full Dynamics CE lifecycle: security models, RBAC, GDPR alignment, non-functional requirements, and deployment standards. Work closely with product owners, BAs, developers, and third-party delivery partners to translate business requirements into scalable, maintainable solutions. Contribute to the evaluation of the broader Dynamics roadmap, including Finance and Operations and Field Services modules. Evolve the organisation's Dynamics architecture practice through design patterns, reusable components, and quality gates embedded into CI/CD pipelines. What We're Looking For Must-have: 3 to 5 years of hands-on Solution Architect experience focused on Microsoft Dynamics 365 Customer Engagement (CRM). Deep functional knowledge of D365 CE modules, particularly Sales, Customer Service, and Marketing. Strong Power Platform capability across Power Apps, Power Automate, and Dataverse. Proven experience designing API-led integrations using Azure services including Logic Apps, Service Bus, and Dataverse APIs. Familiarity with Dynamics ALM practices, solution layering, environment strategy, and CI/CD for Dynamics solutions. Experience delivering in agile, multi-stakeholder environments with third-party delivery partners in scope. Advantageous: Background in membership bodies, professional services, or regulated environments. Exposure to Dynamics F&O or Business Central alongside CE. Experience governing or rationalising an over-customised Dynamics estate. What's On Offer Competitive salary commensurate with experience Milton Meynes office A long-term, high-impact brief: estate consolidation, BC migration in parallel, and full roadmap input. Not a business-as-usual architecture role. A stable, well-funded organisation with genuine investment in modern technology: Azure, Power Platform, Dataverse, and CI/CD all in active use. How to Apply Apply with your CV or reach out directly for a confidential conversation before committing. We're happy to talk through the detail before you decide whether to put your name forward.

Microsoft Dynamics 365 F&O Supply Chain Management (SCM) Functional Consultant / Senior Consultant Location: Hybrid - London, Manchester, Glasgow, Birmingham, Newcastle, Liverpool, Telford or Woking SCM Functional Consultant: £60,000 - £70,000 + Benefits Senior Consultant : £70,000 - £80,000 + Benefits We're working with a leading global consultancy seeking experienced Microsoft Dynamics 365 F&O Supply Chain Management (SCM) Functional Consultants to join a growing Microsoft Business Applications practice delivering large-scale digital transformation programmes across the UK. Opportunities are available at both Consultant and Senior Consultant level, making this an excellent opportunity for professionals looking to further develop their career within enterprise-scale Microsoft Dynamics environments. The Role You'll play a key role in delivering end-to-end Microsoft Dynamics 365 Supply Chain Management solutions, working closely with clients, architects, and technical teams to design and implement high-quality business solutions. Key responsibilities include: Leading workshops and gathering business requirements Designing and configuring D365 SCM solutions Supporting functional testing and data migration activities Delivering user training and supporting solution adoption Collaborating with stakeholders across supply chain, warehousing and technology teams Acting as a trusted advisor throughout the implementation lifecycle Supporting continuous improvement and innovation within the D365 practice Supporting reporting and analytics through Power BI, Microsoft Fabric and Electronic Reporting Contributing to presales activities and solution demonstrations Skills & Experience We're keen to speak with candidates who have: Experience delivering full lifecycle Microsoft Dynamics 365 F&O implementations Strong functional knowledge across Supply Chain modules including Warehouse Management, Inventory Management, Procurement & Sourcing, Product Information Management, Sales & Marketing and Master Planning Experience with end-to-end supply chain processes including Procure to Pay (P2P), Inventory to Deliver (I2D), Order to Cash (O2C), Plan to Produce and Planning Optimisation Knowledge of data migration and the Data Management Framework (DMF) Experience with Power Platform, reporting and analytics tools Strong stakeholder management and workshop facilitation skills Experience creating functional design documents, process flows and user stories Agile project delivery experience What's on Offer Hybrid and flexible working Access to high-profile digital transformation programmes Clear progression opportunities within a growing Microsoft practice Ongoing training and Microsoft certification support Collaborative and inclusive working culture Please note: Candidates must be eligible for SC Clearance and have lived continuously in the UK for the last 5 years.

Microsoft Dynamics 365 F&O Finance Functional Consultant / Senior Consultant Location: Hybrid - London, Manchester, Glasgow, Birmingham, Newcastle, Liverpool, Telford or Woking Finance Functional Consultant: £70,000 - £82,000 + Benefits Senior Consultant: £85,000 - £100,000 + Benefits We're working with a leading global consultancy seeking experienced Microsoft Dynamics 365 F&O Finance Functional Consultants to join a growing Microsoft Business Applications practice delivering large-scale digital transformation programmes across the UK. Opportunities are available at both Consultant and Senior Consultant level, making this an excellent opportunity for professionals looking to further develop their career within enterprise-scale Microsoft Dynamics environments. The Role You'll play a key role in delivering end-to-end Microsoft Dynamics 365 Finance solutions, working closely with clients, solution architects, and technical teams to design and implement high-quality business solutions. Key responsibilities include: Leading workshops and gathering business requirements Designing and configuring D365 Finance solutions Supporting functional testing and data migration activities Delivering user training and supporting solution adoption Collaborating with stakeholders across finance and technology teams Acting as a trusted advisor throughout the implementation lifecycle Supporting continuous improvement and innovation within the D365 practice Skills & Experience We're keen to speak with candidates who have: Experience delivering full lifecycle Microsoft Dynamics 365 F&O Finance implementations Strong functional knowledge across finance modules including GL, AP, AR, Fixed Assets, Cash & Bank, Budgeting and Tax Experience with end-to-end finance processes including Order to Cash (O2C), Record to Report (R2R) and Inventory to Deliver (I2D) Knowledge of data migration and the Data Management Framework (DMF) Strong stakeholder management and workshop facilitation skills A solid understanding of finance and accounting principles What's on Offer Salary ranging from £60,000 - £80,000 depending on experience Hybrid and flexible working Access to high-profile digital transformation programmes Clear progression opportunities within a growing Microsoft practice Ongoing training and Microsoft certification support Collaborative and inclusive working culture Please note: Candidates must be eligible for SC Clearance and have lived continuously in the UK for the last 5 years.

Senior Dynamics 365 CE and Power Platform Developer - Glasgow - Hybrid working 60,000 - 75,000 + Benefits We are working with a large food production company who are looking to bring in an experienced technical specialist to lead hands-on development across Dynamics 365 (model-driven and customer engagement apps), Power Apps (canvas and model-driven) and Power Automate cloud flows. This is a high-impact role with genuine architectural ownership across a strategically important platform. We are seeking a Senior Microsoft Dynamics Developer with proven architectural capability to lead the design, delivery and assurance of complex Dynamics 365 and Power Platform solutions. This is a senior, hands-on role that combines deep technical development with solution architecture: you will shape best-practice patterns, scope and validate solution designs, oversee a multi-disciplinary delivery team and act as the technical authority across an estate with multiple integrations into Azure services and third-party systems. You will work closely with product owners, enterprise architects, integration engineers and business stakeholders to ensure that solutions are scalable, maintainable, secure and aligned to the long-term technology roadmap. The successful candidate will balance pragmatic delivery with architectural rigour, maintaining a high-quality code base while providing surety and oversight across concurrent workstreams. Key Responsibilities Architecture & Design Design end-to-end solutions across Dynamics 365, Power Apps, Power Automate and Dataverse, ensuring alignment with enterprise architecture standards. Scope, estimate and validate solution designs, challenging requirements where appropriate and recommending the right balance between configuration, low-code and pro-code approaches. Define and enforce best-practice patterns for solution structure, ALM, environment strategy, security models and data architecture within Dataverse. Produce and maintain architecture artefacts including high-level designs, integration diagrams, data models and decision records. Development & Delivery Lead hands-on development across Dynamics 365 (model-driven and customer engagement apps), Power Apps (canvas and model-driven) and Power Automate cloud flows. Build and extend solutions using plugins, custom connectors, PCF controls, JavaScript/TypeScript, C#/.NET and the Dataverse Web API. Oversee high-quality delivery by setting coding standards, reviewing pull requests and ensuring test coverage, performance and security non-functional requirements are met. Maintain and curate a healthy, well-documented code base, actively reducing technical debt and refactoring legacy components where needed. Integration & Azure Design and implement integrations between Dynamics, Dataverse and a wide range of internal and external systems using Azure services such as Azure Functions, Logic Apps, API Management, Service Bus and Event Grid. Ensure integration patterns are resilient, observable and secure, applying appropriate authentication, throttling, retry and error-handling strategies. Work with platform and DevOps teams to embed CI/CD pipelines (Azure DevOps or GitHub Actions) for solution deployment, automated testing and environment promotion. Oversight & Assurance Provide architectural oversight and technical surety across concurrent projects, acting as the senior point of escalation for design and delivery decisions. Mentor and coach developers and junior architects, raising the technical bar across the team. Engage with vendors, partners and third-party suppliers to assure the quality of externally delivered work. Contribute to the technology roadmap, identifying opportunities to modernise, consolidate or retire components of the estate. Essential Experience Significant hands-on experience as a Dynamics 365 developer, with demonstrable progression into a senior or architect-level role. Deep expertise across the Power Platform: Power Apps (canvas and model-driven), Power Automate and the Dataverse platform, including security roles, business rules, business process flows and the Dataverse data model. Strong development skills in C#/.NET, JavaScript/TypeScript, plugins, custom workflow activities and the Dataverse Web API and SDK. Proven experience designing and delivering integrations using Azure services (Functions, Logic Apps, API Management, Service Bus, Key Vault, Application Insights). Solid understanding of ALM for Power Platform, including solution layering, managed vs unmanaged solutions, Power Platform Build Tools and pipeline-based deployment. Experience operating in complex environments with multiple integrations, regulatory or compliance constraints, and concurrent delivery streams. Demonstrable architectural capability: producing HLDs/LLDs, leading design authority discussions and validating solutions against best-practice patterns. Strong stakeholder management and communication skills, with the ability to translate technical concepts for non-technical audiences. Desirable Relevant Microsoft certifications such as PL-600 (Solution Architect), PL-400 (Developer), MB-500 or AZ-305. Experience with Power Pages, Copilot Studio and AI Builder. Familiarity with Azure Synapse, Microsoft Fabric or Dataverse-to-data-lake patterns for analytics and reporting. Exposure to Agile/Scrum delivery and scaled frameworks such as SAFe. Benefits: 4 x Death in service cover Single Healthcare cover Pension salary Exchange scheme Paid holidays This role requires you to be based in the office in Glasgow 4 days per week so you must be within commutable distance or be open to relocating. There is no sponsorship offered for this role so you must have a valid right to work in the UK. We are interviewing currently so apply now for immediate consideration for the Senior D365 and Power Platform Developer position or contact Stuart Barnes at ITSS Recruitment for further information.

D365 F&O Developer - 6-Month Contract - Hybrid (Windsor, 1 Day Onsite) - Inside IR35 We are looking for an experienced D365 F&O Developer to support the development and enhancement of enterprise-scale Microsoft Dynamics 365 Finance & Operations solutions within a complex transformation programme. You will work closely with Solution Architects, business stakeholders, and delivery teams to design, develop, and support scalable cloud-based applications across Finance, Billing, and Payments functions. Key Responsibilities Develop and customise solutions within Microsoft Dynamics 365 Finance & Operations using X and .NET Support integrations with external systems using Dataverse, DMF, Power Platform, Dual Write, and web services Collaborate with stakeholders to analyse requirements and deliver scalable technical solutions Support Azure DevOps pipelines, repositories, automation, and release processes Review and support technical designs to ensure quality and alignment with project requirements Troubleshoot and resolve technical and integration issues across the D365 environment Key Skills Required Strong hands-on D365 F&O development experience Advanced X and SQL skills Experience with .NET technologies and full life cycle ERP implementations Strong experience integrating D365 F&O with external systems and cloud platforms Azure DevOps experience including pipelines and automation Experience with Power Platform, Dataverse, DMF, and Dual Write Strong communication and stakeholder engagement skills Contract Details Duration: 6 months Day Rate: Negotiable Determination: Inside IR35 Location: Hybrid - Windsor (1 day onsite per week) Start Date: ASAP

Lead Developer CRM & Power Platform Salary: £57,528 - £64,750 per annum, pro rata Location: Manchester Vacancy Type: Permanent Closing date: 28/06/2026 The National Institute for Health and Care Excellence (NICE) is the independent organisation responsible for providing national guidance and advice on promoting high quality health, public health and social care. We have modern offices in Manchester city centre and Stratford, London. Please take into consideration that you may be required to commute to one of our offices for business purposes if necessary. Job overview Do you want to do meaningful work that makes a genuine difference to society? Our main purpose here at The National Institute for Health and Care Excellence (NICE) is to improve health and wellbeing by putting science and evidence at the heart of health and care decision-making. As an organisation we all collaborate to achieve this goal by empowering our workforce to do great things! Please note that this role may not be eligible for sponsorship under the Skilled Worker route. Please refer to the DirectGov website for more information on eligibility. We reserve the right to close adverts early should we receive sufficient applications, so please don t delay your submission. Main duties of the job This is a senior hands-on leadership role, requiring deep specialist expertise, strong technical decision-making, and the ability to guide teams in delivering secure, high-quality solutions. You will shape delivery standards, influence architectural direction, and ensure solutions meet organisational, NHS and statutory requirements. What you will do/bring to the role Lead the design and development of Microsoft Power Platform business solutions built with Dynamics 365, Dataverse, Power Apps, Power Automate, CoPilot Studio, M365, Azure Work within agile delivery teams with product owners, architects, engineers, and business stakeholders to translate complex needs into effective technical solutions. Ensure live services are operated and supported effectively in line with ITIL principles and processes Build backlogs to support live service maintenance and delivery, including non functional and functional upgrades and enhancements Mentor and support developers and technical specialists, helping to build capability and technical excellence across the engineering community. Person specification Essential: Holds highly developed specialist knowledge and expertise acquired through master s degree level or equivalent qualification/experience. Additionally holds specialist knowledge of the relevant area(s) of expertise as outlined in the person specification, acquired through relevant practical experience and training/development Eg Dynamics 365 Functional Consultant (Sales) Power Platform Functional Consultant Desirable Copilot Studio certification Working for our organisation The Engineering team at NICE designs, builds, and runs the digital services that underpin the nationally relied-upon health and care guidance used by millions of people. The team creates secure, reliable software that supports both internal guidance production and public-facing services such as the NICE website, BNF, and Clinical Knowledge Summaries. Engineers work collaboratively in multidisciplinary teams, applying DevOps and secure by design principles to continuously improve live services and deliver meaningful digital outcomes. We can offer you a great place to work with good benefits, flexible working, and a supportive, friendly, and inclusive environment. We are passionate and proud of the work we do and the impact we make. NICE offer: Generous NHS Pension Secure your future with one of the most rewarding pension schemes in the UK Flexible working Enjoy a healthy work-life balance with options like remote working, compressed hours and flexible start/finish times Exclusive discounts Save on shopping, dining and more with a Blue Light Card Time to recharge Start with 27 days annual leave plus bank holidays Inclusive staff networks Join supportive communities like Women in NICE, Race Equality Network, Disability Advocacy and NICE and Proud we celebrate diversity Tailored development Grow your career with personalised learning and development opportunities If you feel this is the type of environment you will enjoy working in, apply today! To Apply If you feel you are a suitable candidate and would like to work for The National Institute for Health and Care Excellence (NICE), please click apply to be redirected to our website to complete your application.

About The Role Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Customer Service Agent/Helpdesk Agent to be a key part of our Egham team, taking full responsibility for maintaining high levels of customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA's, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are the primary objective of the role. This is an exciting opportunity for an exceptional, experienced Customer Service Agent/Helpdesk Agent to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Single point of contact to meet the communication needs of key international customers. Management and ownership of cases throughout their lifecycle and through to completion. Case diagnosis and first line qualification of issues before call out. Ensure cases are restored for service within SLA. Central point of contact between international customers and proAV suppliers. Booking of engineering resource / Logistics / Travel / Critical spares etc. Raising of accurate escalations in a timely manner. Booking of preventative maintenance visits. Engagement with other proAV departments. Person specification: Accurate recording of calls and customer/contract requirements Effective action and follow-up of required activities A meticulous attention to detail Administration and organizational skills Commercial awareness Excellent customer relations and interpersonal skills Ability to take responsibility. Desirable skills: Experience of incident-based ticketing systems Experience of CRM systems, (ideally Microsoft Dynamics) Experience of SAP Experience of working in an AV / VC technology arena Previous Customer Service experience Weekly touch-point meeting, reports and chairing of conference calls. Hours of work: 40 hours per week, 9 hours a day on a rotational shift basis between 7am-7pm, including an hour unpaid break, Monday-Friday. About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you're in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients' business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.