22 jobs found

Associate Principal, Customer Success Major Accounts Who we are GlobalData Healthcare operates an intelligence platform that empowers leaders to act decisively in a world of complexity and change. By uniting proprietary data, human expertise, and purpose-built AI into a single, connected platform, we help organizations see what s coming, move faster, and lead with confidence. Our solutions are used by over 5,000 organizations across the world s largest industries, delivering tailored intelligence that supports strategic planning, innovation, risk management, and sustainable growth. Why join GlobalData? GlobalData Healthcare is GlobalData s largest division, and at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment, we are in the process of being carved out from the main GlobalData business. We need curious, ambitious, courageous people to support us in achieving our vision to deliver intelligence that transforms uncertainty into opportunity for the world s most successful organizations.? Our big ambitions mean that life at GlobalData Healthcare is fast paced, entrepreneurial and rewarding. Working together in an intellectually challenging environment, where learning is super-charged to keep us on our toes, the highly stimulating, fast-paced, global environment we operate in, and our bold ambitions result in unique learning opportunities for our people. The role The Associate Principal, Customer Success Majors leads GlobalData Healthcare s most strategic and highest-value client relationships. Sitting at the senior end of the Customer Success career path, the role combines hands-on ownership of a concentrated book of crown-jewel Majors accounts with leadership responsibility for the Majors Customer Success pod setting the standard for how value is delivered, retained, and grown across our largest pharmaceutical, biotech, and life sciences clients. This is a senior, commercially-minded role accountable for protecting and expanding a material share of GlobalData Healthcare s ARR. The Associate Principal is the trusted strategic partner to senior client stakeholders, ensuring GlobalData is positioned as indispensable, billable infrastructure embedded in the client s decision-making not a discretionary subscription. What you ll be doing Strategic Account Leadership Own the most strategic Majors relationships act as the senior point of contact and trusted advisor to C-suite and senior decision-makers across a concentrated portfolio of high-ARR accounts. Build and execute strategic account plans develop multi-year value and growth roadmaps for each named account, mapping stakeholders, use cases, risks, and white-space opportunity. Retention & Commercial Growth Protect and grow ARR own renewal and retention outcomes for the Majors book, driving Value Retention Rate (VRR) and Volume Renewal Rate while partnering with Account Management on upsell and cross-sell. De-risk renewals early identify at-risk accounts through leading indicators (usage, sentiment, LOR), and lead structured re-onboarding and save interventions well ahead of the renewal window. Customer Lifecycle & Value Realisation Drive the full lifecycle Sign Onboard Embed Renew ensuring every Majors account reaches deep, sticky adoption within the first 90 days and sustains it thereafter. Embed measurable value connect GlobalData s intelligence to client workflows and business outcomes, and capture proof of value through Likelihood-to-Renew (LOR) scoring and documented impact. Pod Leadership & Cross-Functional Influence Lead the Majors CS pod coach, mentor, and set quality standards for Senior Customer Success Executives, modelling best-practice account leadership. Partner cross-functionally work closely with Sales, Account Management, Product, and Analyst teams to resolve escalations and channel client needs into the business. Insight, Reporting & Voice of Customer Maintain a single source of truth keep account health, risk, and activity current in Planhat and Salesforce, ensuring accurate forecasting of renewals. Surface intelligence analyse usage and conversation data (e.g. via Gong) to identify churn drivers, expansion signals, and competitive/AI-displacement threats, feeding insight back to leadership. What we re looking for Essential Substantial experience (typically 7+ years) in Customer Success, Account Management, or strategic client management within a B2B data, intelligence, analytics, SaaS, or professional-services environment. A demonstrable track record of owning and growing high-value enterprise relationships and personally carrying retention/renewal accountability. Domain knowledge of the pharmaceutical, biotech, medical device, or wider life sciences sector. Experience managing C-suite and senior stakeholder relationships in complex, multi-stakeholder organisations. Commercial acumen confident discussing value, ROI, and renewal commercials, and partnering with Sales on expansion. Experience coaching or leading other CS / account professionals, formally or informally. Desirable Familiarity with Customer Success tooling (Planhat or similar), Salesforce, and conversation-intelligence platforms (e.g. Gong). Exposure to renewals operations, health-scoring frameworks, or CS transformation / operating-model design. In addition to a rewarding career, we support our GlobalData Heathcare colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData Healthcare believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData Healthcare is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Executive Assistant / Business Support Associate (Part-Time) Teesside Hybrid Working Competitive Salary + Benefits Wolviston Management Services are delighted to be supporting a respected and internationally recognised provider of business intelligence, market analysis and financial insight solutions in the appointment of an Executive Assistant / Business Support Associate. Established for almost 40 years, our client helps organisations make informed commercial decisions through market research, company analysis, valuation services and strategic intelligence. Their expertise supports thousands of businesses across the UK and international markets, helping leaders identify opportunities, manage risk and drive growth. As the business continues to evolve, they are seeking a highly organised and proactive professional to work closely with senior leadership and play a key role in supporting strategic objectives, governance activities and business operations. The Role This is an exciting opportunity for an experienced Executive Assistant or Business Support professional who enjoys working at the centre of a dynamic organisation. Reporting directly to the Executive Committee and Leadership Team, you will provide high-level executive support while coordinating key business initiatives, governance activities and operational projects. The role offers genuine variety, significant exposure to senior decision-makers and the opportunity to make a meaningful contribution to the ongoing success of the business. You will become a trusted partner to leadership, helping to ensure the smooth running of day-to-day operations while supporting organisational growth, continuous improvement and people-focused initiatives. Key Responsibilities Executive & Leadership Support Provide comprehensive executive support to the Executive Committee and Leadership Team Coordinate Board, Executive and Leadership Team meetings, including agendas, papers and action tracking Manage schedules, meeting logistics and follow-up activities Attend meetings, record actions and support delivery of agreed outcomes Assist with strategic planning activities and business initiatives Conduct research, prepare reports and coordinate leadership projects Governance & Business Operations Support the maintenance of effective governance processes and administrative systems Assist with compliance activities including GDPR, Health & Safety and company policies Maintain business records, documentation and filing systems Coordinate cyclical business activities such as performance reviews, training programmes, insurance renewals and contract management Support business continuity planning and risk management activities Maintain governance records and risk registers Stakeholder Management Act as a key point of contact for external advisors, suppliers and business partners Coordinate communication and information flow between internal and external stakeholders Build strong working relationships across all areas of the business Support collaboration and communication to ensure business objectives are delivered effectively Project Coordination Support the planning and delivery of business improvement initiatives Assist with the implementation of new systems, processes and organisational projects Coordinate project activities, monitor progress and track key actions Work closely with leadership teams to ensure objectives and deadlines are achieved Provide administrative support for strategic change programmes People & Culture Support Support employee engagement and company culture initiatives Assist with internal communications and people-focused activities Coordinate recruitment administration and onboarding processes Support the development and implementation of people management practices Work collaboratively with colleagues to help maintain a positive and high-performing workplace culture Business Administration Prepare and maintain professional business documents, reports and presentations Coordinate customer and supplier documentation requirements Identify opportunities to improve administrative processes and efficiencies Provide flexible support across a variety of business priorities and operational activities About You We are keen to speak with experienced business support professionals who are confident working alongside senior leaders and managing a diverse workload. You will be highly organised, adaptable and capable of balancing multiple priorities while maintaining exceptional attention to detail, discretion and professionalism. Essential Skills & Experience Previous experience in an Executive Assistant, Executive Coordinator, Business Support, Office Manager or similar role Experience supporting senior leaders and handling confidential information Excellent organisational and time-management skills Strong commercial awareness and business acumen Exceptional written and verbal communication skills Ability to build effective relationships with stakeholders at all levels Strong project coordination and organisational capability Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint and Outlook Experience using collaboration tools such as Microsoft Teams and SharePoint Ability to work independently and manage competing priorities Professional, proactive and solutions-focused approach Desirable Experience supporting HR administration, employee engagement or people operations activities Exposure to Board, Executive Committee or Leadership Team administration Experience supporting organisational change or business improvement projects Experience within professional services, technology, business intelligence or B2B environments Understanding of governance and compliance frameworks Commitment to ongoing professional development What's in it for you? Opportunity to work closely with senior leaders and influence key business initiatives A varied and rewarding role with exposure across the organisation Involvement in projects that support business growth and continuous improvement Supportive, collaborative and forward-thinking culture Professional development and career progression opportunities Hybrid working flexibility Competitive salary and benefits package If you're an organised and ambitious professional looking for a role where you can make a genuine impact while working alongside senior decision-makers, we'd love to hear from you.

Title: Senior Account Manager Location: London (Hybrid) Salary: 100,000 - 120,000 Total Package (Including OTE) Sponsorship: Not Available The Opportunity: We are looking for an experienced Senior Account Manager to join a high-growth technology consultancy, responsible for managing and expanding a portfolio of strategic client accounts. This role is focused on developing long-term customer relationships, identifying growth opportunities, and ensuring clients maximise the value of the organisation's technology and consulting services. You'll act as a trusted advisor to key stakeholders while driving account expansion and revenue growth. Key Responsibilities: Manage and develop a portfolio of strategic enterprise and mid-market accounts. Build strong relationships with key decision-makers and stakeholders. Identify opportunities to upsell and cross-sell additional services and solutions. Develop account growth strategies to increase revenue and client engagement. Conduct regular client reviews and business planning sessions. Work closely with delivery and technical teams to ensure successful project outcomes. Maintain a strong understanding of client objectives, challenges, and future requirements. Manage renewals, contract negotiations, and commercial discussions. Accurately forecast revenue and maintain CRM records. Desirable Skills: Proven experience in an Account Management, Client Partner, or Customer Success role within technology, consulting, or professional services. Strong track record of growing existing client accounts and exceeding revenue targets. Experience managing enterprise-level customer relationships. Ability to engage and influence stakeholders at all levels, including C-suite executives. Excellent relationship-building, communication, and negotiation skills. Commercially minded with a consultative approach to account development. Experience working within Microsoft, Cloud, Data, AI, Digital Transformation, or broader technology services environments is highly desirable. What's on Offer: Competitive package of 100,000 - 120,000 including OTE. Existing portfolio of strategic client accounts. Opportunity to work with a growing and highly respected technology consultancy. Clear career progression and development opportunities. Hybrid working model with London-based collaboration.

Permanent £35,000 - £40,000 per annum Grass Roots Academic Support is supporting one of their clients in Norfolk who is seeking a Commercial Property Legal Advisor. With three innovation parks situated on the outskirts of Norwich and one opening soon in Stowmarket, they offer fantastic career development opportunities within a growing company! Specializing in commercial property contracts, this role is mainly based near Coltishall, North of Norwich, with a requirement to travel to other sites around Norfolk. What They offer: • Competitive salary. • 26 days annual leave (excluding bank holidays) • Company pension scheme • Career progression and personal development opportunities. • Being part of a team as opposed to just being a number. • Company sick pay and private medical insurance. About the role: The Commercial Property Legal specialist will be the primary gatekeeper for all leasing activities across our business parks. This role is responsible for drafting, negotiating, and managing the end-to-end lifecycle of commercial leases for our 300+ SME tenants. You will act as the bridge between the management and sales team and our tenants, ensuring legal compliance and customer centricity. Key Responsibilities: Lease & Legal Documentation • Draft, review, negotiate, and manage commercial leases, renewals, licences to alter, deeds of surrender, and related tenancy documentation • Manage the end-to-end lease process from instruction through to completion and ongoing administration • Maintain accurate lease records and ensure all documentation is compliant and up to date Commercial Property & Legal Process Support • Provide guidance to internal teams on commercial landlord and tenant matters, including lease obligations, rent reviews, service charges and break clauses • Liaise with external solicitors and professional advisors where required • Ensure legal processes are followed correctly and efficiently throughout the tenancy lifecycle The Ideal Candidate: • Experience in commercial property, lease administration, legal services, or commercial real estate management • Strong working knowledge of commercial leases and landlord & tenant processes • Previous experience drafting and managing lease documentation and renewals • Ability to confidently interpret and explain legal terminology and lease obligations to non-legal stakeholders and small business owners • Highly organised with excellent attention to detail and document management skills • Commercially aware, customer-focused, and able to work collaboratively with operational and sales teams • Experience working within a law firm, commercial property environment, or in house property team would be advantageous. For further information about this role and remuneration please contact David Appleyard

Car Sales Executive / Sales Executive This is a fantastic opportunity for a driven, hungry and motivated Sales Executive who has experience in car sales, vehicle sales, automotive sales, dealership sales, new car sales, used car sales, customer sales, renewals, finance and add-on products. We are looking for a confident Car Sales Executive who knows how to qualify customers, build rapport, follow up enquiries, convert inbound leads, prospect customers and close deals while keeping customer satisfaction, FCA requirements and dealership admin as a top priority. The Role: As a Sales Executive / Car Sales Executive , you will be responsible for selling new and used cars, managing customer enquiries, arranging test drives, presenting finance options, handling part exchanges, prospecting current customers, converting renewals and delivering a first-class customer experience. You will be expected to work with inbound enquiries, showroom customers, telephone enquiries, online enquiries and repeat customers. The successful Sales Executive will be confident working in a fast-paced main dealer automotive sales environment and will be capable of selling cars consistently month in, month out. Key Responsibilities: Selling new and used vehicles Managing inbound sales enquiries Prospecting existing customers and renewal customers Qualifying customers properly Building strong customer rapport Arranging and carrying out test drives Presenting finance and insurance products Maximising finance, paint protection, warranty and add-on sales Following up customers professionally Closing deals and delivering strong sales results Keeping customer satisfaction high Completing all sales admin accurately Working within FCA and compliance requirements The Candidate: We are looking for an experienced Car Sales Executive / Sales Executive / Automotive Sales Executive with a background in vehicle sales, car sales, used car sales or new car sales . You must be hungry, motivated, confident and professional. You must enjoy selling, closing, following up, prospecting and delivering excellent customer service. Essential Requirements: Previous car sales experience Automotive sales experience Main dealer experience preferred Strong closing ability Confident with inbound enquiries Confident with renewal customers Full UK driving licence Benefits: 5-day working week Company car Strong earning potential Busy dealership environment Excellent stock and enquiry levels Supportive management team Career progression opportunities Fast interview process Apply today or contact Automotive Talent

Insurance Adviser £28,000 - £32,000 Depending on Experience Telford Permanent Monday to Friday 9am to 5.30pm An exciting opportunity has arisen to work for an established branch of a professional financial services company based within the Telford area . They are looking to recruit a Client Advisor to join their existing team on a permanent basis. As a Client Adviser within the team, you ll play a key role in the success of an expanding local business by ensuring our customers receive a first-class service. Duties include: Providing client with an excellent customer service experience. Handling policy changes Providing new business quotations Handling claims and renewals and providing customers with necessary service and advice The ability to work to targets and deadlines A flexible approach and the ability to work as part of a team Skills and Experience: To be considered for this excellent opportunity, we are looking for a bright, professional and dynamic individual who is really passionate about giving clients a fantastic customer experience. We really would love to find someone who has insurance industry experience. You will be comfortable juggling a busy workload at times, but still ensuring a consistently high quality of service is always provided and you build a lasting rapport with clients. We need you to have A people person with drive, energy, and enthusiasm. Strong interpersonal skills, communication skills and relationship building abilities. Pro-active and the ability to work independently. Experience of and an understanding of the insurance/financial sector is preferable but not essential. Strong IT Literacy: experience with Customer Relationship Management Systems is an advantage. Minimum requirement of Grade C or equivalent in Maths and English The application process: Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity. We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours . If you do not hear from us within this time your details won t be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment. About Us Prince Personnel are an employment agency working on behalf of our client. Whether you re seeking a new permanent position, temporary assignment or contract you ll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you. Reference: DE26776

Key Account Manager UK South (Hybrid / Remote 1 2 days per month in office) £55,000 £65,000 + Benefits We are recruiting on behalf of a growing and forward-thinking technology business seeking an experienced Key Account Manager to join their commercial team. This is an excellent opportunity for a commercially driven account management professional with experience in ERP, SaaS, or subscription-based software environments to take ownership of a portfolio of strategic customers and play a key role in driving long-term client success. The successful candidate will act as a trusted advisor to customers, building strong relationships, identifying growth opportunities, and ensuring high levels of customer satisfaction, retention, and commercial value. Key Responsibilities Manage and develop long-term strategic relationships with key customer accounts. Act as the primary commercial contact for a portfolio of high-value clients. Build and maintain account development plans aligned to customer objectives and business priorities. Lead regular customer reviews, strategic meetings, and stakeholder engagement activities. Coordinate internal teams to ensure actions, deliverables, and customer commitments are effectively managed. Identify opportunities for account growth including upselling, cross-selling, and contract expansion. Develop and manage revenue and growth plans across assigned accounts. Lead contract renewals and commercial negotiations. Proactively identify and mitigate risks relating to customer retention and satisfaction. Support the continuous improvement of account management processes and best practices across the business. Skills & Experience Required Minimum 5 years experience in account management, commercial, or customer-facing roles within ERP, SaaS, or subscription-based software businesses. Strong experience working with Microsoft Dynamics 365 Business Central environments. Proven ability to manage complex customer relationships involving multiple stakeholders. Strong commercial awareness with experience driving account growth and customer retention. Strategic mindset with the ability to focus on long-term customer value. Excellent communication and relationship-building skills, with confidence engaging at senior leadership level. Highly organised with strong prioritisation and account management capabilities. Comfortable working autonomously and taking ownership of customer outcomes. Experience using HubSpot CRM would be advantageous. Benefits Competitive annual leave entitlement, including your birthday off. Pension scheme available from day one. Critical Illness and Death in Service cover. Electric Vehicle Salary Sacrifice Scheme. Employee Assistance Programme. Ongoing professional development and Microsoft certification training. Modern, digitally focused working environment with access to the latest Microsoft technologies. Supportive company culture with a strong focus on wellbeing and employee development.

Our client is a national multi-service provider delivering electrical, drainage, pumping and lighting solutions across the UK. The Group is rapidly expanding and includes a dedicated Renewables Team delivering end-to-end low-carbon solutions for commercial, industrial and public sector clients. The Renewables Team delivers: • Solar PV design & installation (roof and ground mount) • Battery Energy Storage Systems (BESS) • EV charging infrastructure (commercial and fleet) • Grid connections and power upgrades (LV/HV via delivery partners) • Operations & maintenance (O&M), monitoring and performance optimisation • Energy efficiency and compliance-led electrical works supporting decarbonisation This Contracts Manager (Renewables) role is central to ensuring excellent customer experience, strong commercial control, and effective coordination between clients, delivery teams and project managers. Home locations to include Kent, Milton Keynes, Bedfordshire, Luton, Cambridgeshire & Essex Location: Office-based with hybrid working and regular travel to client sites across the UK. The role of a Contracts Manager To own the day-to-day commercial and customer management of renewables contracts, ensuring accurate quoting, timely resolution of escalations, and clear communication between customers, the delivery team and project managers. The Contracts Manager will act as a trusted advisor to existing clients, identifying and developing organic opportunities that improve asset performance, reduce risk and expand Metcor s scope of work. Main duties Manage a portfolio of renewables clients, acting as the primary point of contact for commercial and operational queries. Produce and issue quotations for variations, remedials, additional works and lifecycle upgrades (PV, BESS, EV, electrical enabling works). Coordinate internally with project managers, engineering, procurement and subcontractors to build technically accurate and commercially robust quotes. Own escalation management: investigate issues, agree corrective actions, and ensure clear and timely communication to customers. Ensure smooth handover from quote to delivery, including scope, programme, access requirements, H&S documentation and customer expectations. Monitor contract performance (financial and operational), supporting governance, reporting and action tracking. Identify and develop organic growth opportunities within existing accounts, positioning Metcor as a trusted advisor. Support pricing strategy and margin protection by maintaining accurate cost build-ups, risk/assumption registers and approval workflows. Maintain accurate CRM and contract records, ensuring all client communications, quotes and actions are auditable and traceable. Essentials Proven experience in a contracts management, commercial, or account management role within renewables, M&E, electrical, utilities or FM environments. Strong track record producing accurate, timely quotations, managing variations/change control and supporting prompt invoicing/close-out. Excellent stakeholder management skills, confident handling customer and supplier escalations and resolving issues professionally. Strong commercial awareness: understanding of margins, risk, scope control, contractual obligations and performance reporting. Experience collaborating with delivery teams and project managers to manage programmes, access/outages, dependencies and customer expectations. Disciplined documentation and record keeping (contract files, quotes, approvals, meeting notes, action logs) with audit-ready standards. Competent with Microsoft 365 (Excel, Word, Outlook) and CRM systems. Full UK driving licence. Technical requirements Working knowledge of renewables project and O&M activities (e.g., PV, BESS, EV) and typical operational, warranty and compliance considerations. Understanding of contract delivery models and commercial terms (scope, assumptions, exclusions, SLAs/KPIs, variations and change control). Confidence reviewing technical reports and translating findings into customer actions (e.g., remedials, lifecycle replacement, optimisation upgrades). Experience coordinating subcontractors/suppliers (rates, scope, performance, and resolution of defects/issues). Working knowledge of site documentation and safe systems of work (RAMS, permits, site inductions, incident reporting) as applicable. Desirable: familiarity with common forms of contract (e.g., NEC / JCT / FIDIC) and principles of early warnings, compensation/change events, and dispute avoidance. Training & Certifications Contract and commercial management training (formal or on-the-job). Customer service and escalation management training. QHSE training (RAMS awareness, incident reporting, and safe systems of work). Desirable: NEC/JCT/FIDIC short course and/or renewables awareness training (PV / BESS / EV / O&M). Key Responsibilities 1. Customer & Account Management Be the day-to-day contact for a defined portfolio of renewables customers, managing expectations and service experience. Build trusted relationships with client stakeholders (operations, estates, energy, procurement) and maintain a clear communication cadence (updates, actions, and reporting). 2. Quoting, Variations & Commercial Control Prepare and submit quotations for additional works, remedials, call-off tasks and upgrades, ensuring clear scope, assumptions and exclusions. Secure internal approvals in line with delegated authority and protect margin through accurate cost build-ups. Maintain disciplined change control from quote to order to completion, ensuring variations are correctly recorded and invoicing-ready. 3. Escalations & Issue Resolution Own customer and supplier escalations end-to-end, coordinating investigations and corrective actions with project managers and delivery teams. Communicate clearly with clients on status, next steps, and timeframes; reset expectations where required. Capture lessons learned and implement preventative actions to reduce recurrence and protect client satisfaction. 4. Communication with Delivery Teams & Project Managers Ensure effective handover of scope, programme, constraints and customer requirements from commercial to delivery. Facilitate internal coordination and governance (actions, risks, and decisions) to keep works on track and communications consistent. Support project managers with customer-facing updates, documentation and contractual correspondence. 5. Organic Growth & Trusted Advisor Approach Proactively identify opportunities within existing contracts (e.g., remedials, lifecycle replacements, additional sites, monitoring improvements, capacity upgrades). Use client insight, performance data and operational feedback to propose value-led solutions and new scopes of work. Support renewals and retention by ensuring high-quality service, transparent communication and consistent delivery. Common requirements seen in UK Renewables Contract/Contracts Manager specifications End-to-end contract administration: maintaining accurate contract/job files, documentation for handover and invoicing, and auditable records of communications and actions. Strong customer and stakeholder management: interpreting requirements, providing clear updates, attending meetings, and maintaining long-term relationships. Escalation/complaints handling: ownership of issues through to resolution, with professional communication and clear corrective actions. Change control and variations: disciplined management of changes from identification/notification through quotation, approval, delivery and commercial close-out. Supplier/subcontractor interface: coordinating performance, negotiating rates/terms where required, and resolving defects or delivery issues. Commercial and performance governance: tracking costs/margins, contract KPIs/SLAs, and producing routine performance reporting. Contract form awareness (often NEC/JCT/FIDIC depending on client type): understanding early warnings, change events/variations, and dispute avoidance principles. H&S and compliance documentation expectations: supporting safe systems of work (RAMS) and site/client requirements alongside delivery teams.

Join our team at Concentrix, supporting a leading telecommunications provider. As a Customer Sales Advisor, you'll manage inbound calls from customers nearing contract end dates and also handle leads from service teams. Your role focuses on retaining and enhancing customer relationships through effective questioning and upselling additional products. Key Responsibilities: Customer Engagement & Retention: Deliver exceptional support by understanding customer needs during contract renewals and building long-term relationships. Sales & Upselling: Utilize effective questioning to identify opportunities and recommend additional products, enhancing customer experience. Lead Management: Actively contact customers using leads generated by the service teams, recognizing and acting on sales opportunities. Target-Driven Environment: Excel in a fast-paced, target-driven setting, swiftly offering tailored solutions based on customer insights. Qualifications: We seek sales-oriented individuals who excel at building strong customer relationships and aligning product offerings for successful upselling. Ideal candidates have a background in sales or target-driven environments. Key skills include: Proven ability to provide exceptional customer support while navigating multiple systems. Strong problem-solving skills with meticulous attention to detail. Patience and resilience in a dynamic role. Exceptional communication skills for asking insightful questions and uncovering customer needs. Versatility in connecting with diverse customer profiles. Training & Development: Our trainers are dedicated to your success. You'll start with comprehensive training on systems, products, and features, followed by a supportive nesting period. Ongoing on-the-job training and continuous support ensure your growth and development. Why Join Us? Permanent 40-hour per week contract, Monday-Sunday (5/7 days) between 7:45 am - 9 pm. Central office location, near Lanyon Place Station, Belfast. Annual salary of £26,520, paid fortnightly. Uncapped bonus opportunity Reduce your yearly bills with Employee exclusive discounts on various household products such as broadband (up to 50% off), mobile (up to 50%), TV channels (up to £58pm), including family & friends deals. Additional access to a generous employee discount portal, saving up to £1000 annually on groceries, shopping, entertainment, and travel. Award-winning company for career growth! Fantastic Career Development opportunities and access to our fantastic internal Concentrix University and LinkedIn learning portal Wellbeing support through free access to services that enhance mental and physical health. Comprehensive dental plan and priority access to a private GP. Work with your friend - Refer a Friend Incentive If you re passionate about helping others and have a knack for uncovering opportunities, this role is your gateway to a rewarding career with substantial bonus potential. Each conversation is your chance to make a difference and boost your earnings through successful upsells. Concentrix is a Disability Confident and equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.

SALES CONSULTANT CAMBERLEY, WITH PARKING 27,000 - 30,000 DOE + PROGRESSION OPPORTUNTIES The Recruiters Room have partnered with a well-established and highly respected organisation, in their search for a Sales Consultant to join their growing team. This opportunity would suit someone who enjoys delivering excellent customer service but also has a commercial mindset and is motivated by identifying opportunities to grow and develop customer relationships. Our client has evolved significantly in recent years and is investing heavily in growth. Whilst renewals and customer servicing remain an important part of the role, there is now a much stronger focus on new business generation and maximising opportunities within an extensive existing customer base. The role: This is a varied role that combines: New Business (approximately 60%) Renewals (approximately 30%) Administration (approximately 10%) Unlike many sales-focused positions, you won't be expected to spend your day cold calling. Our client has a dedicated telemarketing function that generates warm opportunities and introductions, allowing advisors to focus on speaking with engaged customers, providing quotations and delivering excellent service. Daily duties include: Handling inbound enquiries and warm leads. Providing quotations Managing renewals and retention conversations. Processing adjustments and customer requests. Identifying opportunities to cross-sell and upsell additional products. Building long-term relationships with customers. Producing policy documentation and customer correspondence. Ensuring all activity is conducted in line with FCA and company compliance standards. Proactively engaging with customers to maximise opportunities during quieter periods. What our client is looking for: Previous experience within some form of Sales environment (Retail included) Strong communication and relationship-building skills. A proactive and positive attitude. The ability to work effectively under pressure. High attention to detail and a strong appreciation of compliance requirements. Confidence speaking with customers over the phone. A desire to learn, develop and progress your career. Performance, Development and Career progression One of the most attractive aspects of this opportunity is the clear progression pathway available. There is no fixed timescale for progression. Some employees are happy to remain within this team and enjoy the variety of customer service, renewals and claims support, whilst others choose to move into a more sales-focused career path. Progression is entirely based on individual performance, capability and ambition. This role is not commission-based and success is measured across several key areas, including: Customer service and call quality. Compliance standards. Cross-selling and upselling activity. Overall contribution to business growth and customer retention. Our client places significant importance on doing things the right way. Strong sales performance must be matched by excellent compliance and customer outcomes. What's On Offer Salary of 27,000 - 30,000 depending on experience. Structured career progression opportunities. Regular salary reviews based on performance and development. Ongoing training and support. A supportive management team that recognises and rewards success. The opportunity to build a long-term career with a growing and forward-thinking business. In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Due to the high number of applications we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successful.

Do you have office-based customer service experience within financial services or insurance? We're looking for a Client Services Senior Specialist to join our growing team at Everywhen Employee Benefits , part of the wider Ardonagh Advisory Group. This is a fantastic opportunity for an experienced customer service professional who is passionate about delivering exceptional client service and supporting colleagues to succeed. You'll work Monday to Friday, 37.5 hours per week , with no evenings or weekends , and benefit from all the advantages of working within a supportive, well-established organisation that truly puts clients and people first. Initially, you'll be based in one of our offices (Darwen, Winnersh or Southampton), working closely with your team and Manager. Once established in the role, there is the opportunity for hybrid working , with a mix of office and home-based days. So, what does the role of Client Services Senior Specialist involve? In this role, you will provide exceptional client service and support to Consultants, clients, and insurers, acting as a trusted and knowledgeable first point of contact. Your key responsibilities will include: Being the first point of contact for day-to-day queries from clients, Consultants, and insurers via phone and email. Proactively supporting policy renewals and new business , ensuring all activity is handled efficiently, accurately, and in line with agreed SLAs. Managing the day-to-day running of an assigned client portfolio , including invoicing, accounts, claims, underwriting, and administration. Preparing draft client reports for renewals and new business requests. Ensuring all work is completed right first time , maintaining high standards of accuracy and compliance with FCA, Consumer Duty, and data protection requirements. Keeping client records and information fully up to date within our Policy Administration System. Acting as a role model within the team , demonstrating strong client service behaviours, technical knowledge, and professionalism. Supporting the Team Manager with task delegation, mentoring, training of new or existing team members, and occasional involvement in interviews. Taking ownership of referrals and escalations, ensuring timely resolution and excellent outcomes. Proactively identifying opportunities to improve processes, service delivery, and ways of working. What are we looking for? Proven customer service experience within financial services or insurance (minimum 3 years). Experience within Group Risk or Healthcare or Employee Benefits (minimum 3 years). Strong organisation and time management skills , with the ability to manage priorities and meet deadlines. Excellent communication skills and confidence dealing with clients and insurers at all levels. High attention to detail and a strong sense of ownership over your work. A positive, flexible team player who enjoys supporting others and leading by example. Microsoft Office skills (essential). Industry qualifications such as IF7 or GR1 are desirable, but not essential. What's in it for you? A welcoming, supportive team environment The opportunity to work for an organisation awarded Investors in Customers Gold for outstanding service. Hybrid working options once established in the role. Ongoing training, development, and support with professional qualifications. A company culture that genuinely cares about your wellbeing, development, and career progression . If you're passionate about client service, enjoy working collaboratively, and are ready to take the next step in your career within Health & Protection, we'd love to hear from you. INDX01 Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.

An established, customer-focused Insurance business in the Colchester area is looking for a Customer Service Adviser to join their friendly, growing team. This is a great opportunity for someone who enjoys speaking with customers, delivering a brilliant service, and confidently upselling and cross-selling when it's right for the customer, backed by excellent training and development from day one (including support towards professional qualifications). What you'll be doing as a Customer Service Adviser: You'll support customers across a range of personal lines Insurance products, handling enquiries, quotations, renewals and policy changes, while making the most of sales opportunities on every call. Handling inbound and outbound calls, providing a professional and personable service Producing Insurance quotations and converting opportunities into new and additional business Supporting renewals and retention, building strong customer relationships Processing mid-term adjustments and customer instructions accurately Identifying cross-sell opportunities and making introductions where appropriate Recording and managing leads and activity using a CRM system Building product knowledge over time with structured training and coaching As you develop, supporting smaller business customers (training provided) What we're looking for to be a Customer Service Adviser Previous Insurance customer service experience (motor/home Insurance ideal) Comfortable with sales conversations , including upsell and cross-sell Confident communicator (verbal and written) with a strong telephone manner Good IT skills and the ability to learn new systems quickly Organised, reliable and able to manage your own workload A positive, "can-do" approach and enjoyment of working in a small team Benefits 25,000- 27,000 + bonus (depending on experience) Full training & development (technical knowledge, sales skills) Support towards CII qualifications Supportive, friendly working environment 25 days holiday + bank holidays Free parking (Great Tey area) Company pension scheme

Customer Advisor - Insurance Are you a confident communicator who thrives in a professional office or call handling environment? Looking to build a long term career with a respected name in the insurance market? This is your chance to join a leading brand that invests heavily in its people, its culture, and your future. The Opportunity As a Customer Advisor, you'll be the first point of contact for brokers - providing clear, friendly and knowledgeable support across a range of insurance products. You don't need prior insurance experience; full training will be provided. What matters is your ability to deliver exceptional service, stay organised, and communicate with confidence. This is a fantastic role for someone who enjoys problem solving, building rapport, and working in a fast paced but supportive team environment. What You'll Be Doing • Handling inbound and outbound customer enquiries by phone and email • Providing accurate information on insurance products, policies and processes • Supporting brokers with renewals, amendments and general queries • Updating internal systems with clear and accurate notes • Working collaboratively with colleagues to deliver a seamless customer experience • Ensuring all interactions meet regulatory and compliance standards (full training given) What We're Looking For • Experience in an office based customer service or call handling role • Strong communication skills and a natural ability to build rapport over the phone • Confidence using computer systems and managing multiple tasks • Any experience in Insurance or regulated financial sectors would be a distinct advantage • A positive, solutions focused approach • Willingness to learn and develop new skills within insurance • Reliability, professionalism and a genuine desire to help customers What's In It for You • Comprehensive training programme covering insurance fundamentals • Clear progression pathways within a major insurance brand • Competitive salary and benefits package • Supportive team culture with ongoing coaching • Hybrid working options once fully trained Apply now for immediate consideration. Positions to start in April 2026

CUSTOMER SERVICE ADVISOR TALKE - £26,500 plus performance bonus after 6 months Due to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to get on board and be a key player in their success. Previous experience is preferred but if you are confident on the phone and have the passion for customer service and helping people this could be the role for you. COMPANY BACKGROUND Our client is a leading independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. Entering their 10th year of trading, they have continued to grow and gain a reputation for offering a competitive service and second to none customer service. This is a family run business and every single employee is a member of that family, as are the customers. CUSTOMER SERVICE JOB PURPOSE Develop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email. CUSTOMER SERVICE DUTIES Dealing with high volume incoming calls Resolving customer issues in a timely manner Liaise with external contractors to arrange and manager resolutions to the queries raised Dealing with a variety of questions and queries Promoting the benefits of using the services the company provides Assisting with contract renewals and retaining customers Dealing with complaints Maintaining accurate customer records using the inhouse system CUSTOMER SERVICE REQUIREMENTS Excellent communication skills You must have experience dealing with customers on the telephone Able to manage and conclude difficult calls and complaints with empathy and understanding Passionate about helping people Team player Able to work in a fast-paced environment Excellent PC skills Problem solver Patient Able to work under pressure Due to location, it is preferred you have you own transport PACKAGE AND BENEFITS Week One Shifts: 8am-4.30pm Week Two Shifts: 9am 5.30pm Week Three Shifts: 10.30am-7pm Working 1 in 3 Saturdays per month (9am-5pm) with a day off in lieu 20 days holiday plus Bank Holidays Onsite Parking £(phone number removed) plus performance bonus Fantastic opportunity to build a career Recreational break out rooms Excellent ongoing training and support Fun days and events Feel valued everyday Recognition awards Follow us on twitter In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency CUSTOMER SERVICE ADVISOR TALKE £26,500 plus performance bonus

Are you looking for a new Customer Adviser job within insurance where you can support businesses with their insurance inquiries across a number of different sectors? Do you live in the Hull area and looking to work for an organisation that offers hybrid working, training and development along with 24 days of holiday plus additional annual leave given over the Christmas break? Are you looking to work for a family run growing business that puts it people at the heart of what they do, with a low turnover of staff and a brand new office for you to work in. We are recruiting for a forward-thinking insurance business who have sites in Malton and Hull and are currently looking to increase its headcount within this key department looking after its Commercial business clients as a Customer Adviser. What the Insurance Customer Adviser job involves Speaking to new and existing customers over the telephone and via email Processing and administration of all insurance policies within the department. Dealing with new insurance business administration, renewals, mid-term adjustments, claims, queries, premium financing arrangements, and any possible broking risks to insurers. Collecting payments in line with the Company and client expectations. Working on behalf of the client and liaising with Insurers as appropriate, keeping the client informed and updated at all stages Skills required Previous experience or working within Insurance is essential Excellent customer service skills both written and verbal Fully computer literate with MS Office Able to learn new systems and processes Other information Monday to Friday 8.30 5.00 Hybrid working available after initial probation and training 24 days holiday plus bank holidays Additional annual leave is given over Christmas and New Year Healthcare scheme and a death in service policy Car Parking available This vacancy is being advertised through KD Recruitment Limited who are operating as an Employment Agency. Due to the volume of applications we receive if you have not heard from us within 2 weeks, please assume you have not been short listed for this particular role. KD Recruitment Limited is committed to a policy of equal opportunities in relation to job applications and we are also committed to protecting your personal data. If you would like to read our privacy policy, please go to our website (url removed) where you will find all the information you need to know about how we will use and process your personal data. You can also follow us on Facebook, Instagram, Twitter, and LinkedIn for up to date jobs and other helpful information.

Customer Engagement Executive Office based - Stansted 09:00-17:00, Flexible with start & finish. Circa 30,000 PLUS Quarterly Bonus! This is a fantastic opportunity to work with an incredible growth focused and hugely successful business who we are very proud to partner with, as they expand their sales team. One definitely not to be missed! If you are customer focused, natural sales mindset, wants to go above & beyond, bring new ideas to the table, this is the job for you keep reading. Benefits. 21 days plus bank holiday ( increase with long service) Employee recognition rewards. Amazing company events! Free parking. Closed at Christmas. Quarterly Bonus. Progression opportunities. About the Role Are you ready to transform customer relationships into success stories? As our Customer Engagement Executive, you'll play a pivotal role in turning lower-spending clients into loyal partners, driving their growth and elevating their experience with us. This isn't just another support position; it's an exciting opportunity to blend relationship building, commercial strategy, and internal collaboration. You'll ensure our customers feel valued, supported, and empowered to grow alongside us. From proactive check-ins to seamless contract renewals, you'll be instrumental in delivering a friction less customer experience that fosters trust and long-term success. What You'll Do Nurture a portfolio of clients, unlocking their growth potential. Act as a trusted advisor, showcasing how our solutions deliver real business outcomes. Identify cross-sell and up sell opportunities, collaborating with the sales team for tailored proposals. Monitor upcoming renewals and lead proactive engagement to secure continuity. Collaborate with sales and finance to create compelling, value-driven renewal packages. Be the main point of contact for your accounts,and connecting customers to the right expert Represent the voice of the customer in internal discussions. Track key account metrics and share insights with leadership to shape strategy. Partner with internal teams to enhance customer satisfaction based on direct feedback. This Role Suits Someone Who Loves building relationships and watching them flourish. Enjoys turning service into strategic outcomes. Aspires to make a significant impact on customer retention and satisfaction. Ready to take your career to the next level? Join our client's team as a Customer Engagement Executive and help redefine customer partnerships in a market-leading, award-winning company. If you're enthusiastic about solving customer problems and spotting commercial opportunities, we want to hear from you! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Private Medical Insurance - Customer Renewals Advisor £25,000 - £27,000 plus excellent commission incentive paid every QTR. Shipley/Baildon Hybrid 3 days office based 32days of choice home based. One of my prestige commercial clients is looking for Insurance Customer Service professional to join their very busy and experienced customer care teams in a great International Insurance provider offering superb development opportunities within this award winning business. It would particularly suit someone keen to start an insurance career or someone that has experience as an Account Manager or as a Sales Advisor, insurance experience is an advantage but not essential, as you will be managing some high-profile key customer accounts. The role requires someone that is confident and enjoys building key realtionships, training is offered to develop you in your new career, you will be first point of contact with customers for their renewals process. I am looking for your knowledge and experience developing existing client accounts. You will manage that customers journey through out the full process with initial renewals, mid-way conversations and also any claims that they wish to process so you will build ongoing trust and relationships with your portfolio of customers. Great opportunity to join a rewarding and hugely positive team based at their Bradford Head office .Sound good so far? Your customer service skills are key for this role, you will enjoy delivering and maintaining a high level of customer service to all existing customers, have a professional and personable manner, have the ability to engage with customers, my client will encourage you to identify the customers specific requirements, update internal systems, manage email customer correspondence and complete compliance applications contracts and documentation. You will provide full customer support, advise customers with the next stage process and update any compliant administration. Full training will be given for the business processes and you have the opportunity to observe the other team members with questions and answers of the service, to understand your customer requests and have the confidence to provide the right solution for customers. A brilliant opportunity for someone that thrives in a challenging and rewarding customer environment, enjoys building relationships and can work confidently toset KPI's and sales development with an existing customer base. Starting salary is £25,000- £27,000 with an excellent bonus incentive, great working hours 9-5 Monday to Friday (flexible if you prefer to start earlier from 08.00) 3 days office 2 days of choice homebased - great holiday allowance, private healthcare, free parking, pension & other great benefits to discuss. Candidates must be able to demonstrate a strong ability to work under pressure, customer service skills, a confident telephone manner and a reactive and positive attitude. I have immediate interviews available and look forward to receiving your application, thank you for applying. Lisa FARR Associates Recruitment Specialist

Commercial Insurance Broker Bury 30K - 40K The Company A well-established independent insurance brokerage is seeking an experienced Commercial Insurance Broker to join their team in Bury and step into a readymade portfolio of clients. Known for their professional and impartial advisory based approach, they cater to SME, Mid-Market and Corporate Clients across a wide range of industry sectors, providing cross-class tailored insurance solutions. Having already grown through acquisition, the company have large growth plans with further acquisitions in the pipeline, the Commercial Insurance Broker will take over an existing portfolio of clients from day one, as well as looking to grow the book through cross-selling, up-selling and anew business. The Role As a Commercial Insurance Broker, you will be maintaining an existing portfolio of clients as well as developing new clients and your responsibilities will include: Working with a portfolio of new and existing clients, in close collaboration with the team of Senior Brokers and Directors, to provide tailored insurance solutions. Providing comprehensive customer support and advice to meet the insurance needs of your clients. Develop a strong understanding of the clients business and requirements, and their risks. Dealing with the processing and administration of new contracts, renewals and MTA's. Liaising and negotiating with underwriters to identify the most suitable insurance products for your clients. Working closely with Senior Brokers, Account Executives and Directors to develop a strong knowledge of a commercial insurance products, and ensuring all recommendations are aligned to the client's needs. Handling day-to-day queries and enquiries from both clients and insurers. Providing outstanding customer service, developing lasting relationships. About You A minimum of 3 years experience in the insurance industry as either a Commercial Account Handler, Commercial Broker, or Commercial Account Manager - essential! Experience and confidence of working with SME and Mid-Market clients. In depth knowledge of multiple commercial insurance products and services across all lines. Working knowledge of Acturis Excellent customer service and relationship-building skills both in person and over the phone CII qualification or working towards would be advantageous Excellent attention to detail and organisational skills Strong PC skills If you're a Commercial Insurance professional looking for a role that will provide you with autonomy, accountability, stability and long-term opportunities this is the job for you!

Are you looking for a Client Advisor job within insurance where you can support businesses with their insurance inquiries across a number of different sectors? Do you live in the Hull area and looking to work for an organisation that offers hybrid working, training and development along with 24 days of holiday plus additional annual leave given over the Christmas break? Are you looking to work for a family run growing business that puts it people at the heart of what they do, with a low turnover of staff and a brand new office for you to work in. We are recruiting for a forward-thinking insurance business who have sites in Hull and Malton and are currently looking to increase its headcount within this key department looking after its Commercial business clients as a Client Advisor. What the Insurance Client Advisor job involves Speaking to new and existing customers over the telephone and via email Processing and administration of all insurance policies within the department. Dealing with new insurance business administration, renewals, mid-term adjustments, claims, queries, premium financing arrangements, and any possible broking risks to insurers. Collecting payments in line with the Company and client expectations. Working on behalf of the client and liaising with Insurers as appropriate, keeping the client informed and updated at all stages Skills required Previous experience or working within Insurance is essential Excellent customer service skills both written and verbal Fully computer literate with MS Office Able to learn new systems and processes Other information Monday to Friday 8.30 5.00 Hybrid working available after initial probation and training 24 days holiday plus bank holidays Additional annual leave is given over Christmas and New Year Healthcare scheme and a death in service policy This vacancy is being advertised through KD Recruitment Limited who are operating as an Employment Agency. Due to the volume of applications we receive if you have not heard from us within 2 weeks, please assume you have not been short listed for this particular role. KD Recruitment Limited is committed to a policy of equal opportunities in relation to job applications and we are also committed to protecting your personal data. If you would like to read our privacy policy, please go to our website (url removed) where you will find all the information you need to know about how we will use and process your personal data. You can also follow us on Facebook, Instagram, Twitter, and LinkedIn for up to date jobs and other helpful information.