1216 jobs found

Client Services Advisor We're looking for a confident, organised and customer-focused Client Services Advisor to join a growing team supporting clients who rely on technology and service excellence to deliver better outcomes. This is a brilliant opportunity for someone who enjoys solving problems, building strong relationships and making a real difference every day. The role As Client Services Advisor, you'll be the first point of contact for clients, handling calls and emails, resolving queries, and providing first-line technical and customer support. You'll also produce clear summary reports from chart data, support service administration, and work closely with internal teams and external professionals to ensure smooth, high-quality service delivery. What you'll do: Handle client enquiries promptly and professionally by phone and email. Provide first-line support and troubleshooting. (training is provided) Produce accurate chart summary reports and share findings with clients. Keep service records, referrals and administration up to date. Liaise with social workers, occupational therapists, care providers and families where needed. Spot opportunities to support wider business growth and pass these on to the sales team. Arrange parts dispatch and follow up outstanding enquiries. What we're looking for: Excellent verbal and written communication skills. A cheerful, confident and professional telephone manner. Strong organisation, attention to detail and the ability to multitask. Good IT skills and confidence working with data. A proactive team player with a can-do attitude. Experience in customer service, administration, operational support, sales support or a technical role is welcome. A full driving licence and access to a vehicle, with willingness to travel when required.

Mortgage Advisor Our client, a Financial Services brokerage and forward thinking operation, is seeking a Mortgage Advisor to join their flourishing team. Our clients pride themselves on sourcing the best mortgage and protection products for their customer and require their advisers to provide outstanding customer service at all times. Their business is growing and they are looking to offer the right candidate an excellent opportunity to begin a career in Mortgages. £29,000 Basic Salary £65,000+ On Target Earnings Uncapped Robust & Lucrative Lead Source 33 days paid Holiday, increasing each year as well as an extra day on your birthday! Holiday Commission paid while you are away! Pension, Life Insurance, Company Rewards and Incentives, Structured Career Path, Employee Assistance Scheme, plus more benefits 5 days a week (with 2 Saturdays off each month) Mortgage Advisor - So, what is it like to work here? In our clients' words We work incredibly hard, so don't be afraid of hard work and sometimes long days! It will be demanding but rewarding at the same time - working well with your team to support each other an achieve your customers' goals. Yes, you will be targeted and assessed but this is because we want you to reach your full potential. A new career means lots of support and we want you to succeed every step of the way! Often we run fun and innovative competitions (with nice rewards and treats!), so if you love a bit of competition this will be just up your street! We are not perfect but we are one big family all striving towards being the very best we can be! Mortgage Advisor - Requirements: CEMAP 1 qualified (or equivalent) A valid UK driving licence and your own vehicle A solid work ethic, with the ability to thrive under pressure You will display outstanding customer service skills as well as being highly motivated, professional and have the ambition to be the very best you can be. You will have bags of drive, motivation and a passion to succeed. You must be focused on exceeding targets and not be afraid of hard work. You will be the type of person that would love seeing your customers' eyes light up when you help them finance their perfect property! Are you ready for a new, exciting and lucrative career as a Mortgage Advisor ? If so, apply today! Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA's. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Adam Howes on LinkedIn.

Are you an experienced Sales Advisor looking for an opportunity to join a leading house builder in Surrey? I am working on the behalf of a team seeking a dynamic individual to guide prospective buyers through the entire home-buying journey, from initial enquiry to final handover. Key Responsibilities: Engage with potential buyers, providing expert advice on a variety of new build homes across the development. Conduct both in-person and virtual viewings, showcasing the quality and lifestyle of our new homes. Manage the sales process from initial enquiry to completion, ensuring excellent customer service throughout. Maintain a strong knowledge of properties, including pricing, incentives, and available offers, to support customers in making informed purchasing decisions. Collaborate with the wider sales team to drive sales performance and meet targets. Qualifications & Experience: Proven experience working in New Homes sales over a 2+ year period or relevant estate agency experience Must be available to work weekends (7-day sites). Experience dealing with properties over 1,000,000 (Preferable) Why Apply? Opportunity to work with a well-established house builder in a fast-paced, rewarding environment. Competitive salary and commission structure. Career progression and development within a leading company in the property sector. Paid mileage! A market leading OTE with opportunities for further bonuses An offered retainer for any New Homes experienced applicants For further information or to discuss your application, please contact Max at Fawkes & Reece London.

Title - Senior Sales Advisor Great Eccleston - 24 month FTC Competitive Salary & Discretionary Commission Scheme & Benefits With lots of exciting plans in the pipeline, there's never been a better time to join Avant Homes, let us tell you why Avant Homes is a housebuilder operating in Scotland, the North East of England, across Yorkshire and the East and West Midlands. We are continuing to strengthen our teams and are looking for passionate individuals who want to make a real contribution. Our mission is to provide affordable homes to our communities, ensuring that new homes are accessible and attainable for all with a product suitable for everyone. Avant Homes are proud to employ local people across our developments and within our regional offices, teamwork is key to everything that we do. If you want to be part of something special, why not start the foundations and build your career with us today? Due to continued success and future business growth, we are currently recruiting for a new homes Senior Sales Advisor to join our team on a fixed term contract, based at our Oakview Quarter development in Great Eccleston, Lancashire. This is a fantastic opportunity for a target driven sales professional to sell our outstanding product in the North West. In order to be considered for this role, you will possess previous experience of working as a new homes Sales Advisor for a residential developer. The Role Are you outgoing, organised and a strong communicator? Do you love all things new homes sales and customer experience? If the answer is yes, then look no further, your next career could be with us! As our Senior Sales Advisor, you will be responsible for providing one to one professional on-site sales consultations with our homebuyers, matching them to their dream home. This is a full time, 24 month fixed term contract opportunity working 35 hours per week, Thursday to Monday. Key duties and requirements Duties will also include but not be limited to; Managing and coordinating all on-site sales and administration activities. Maintaining an accurate knowledge of the progress of each plot on your development, updating customers on a weekly basis. Working with the Senior Site Manager and Regional Sales Manager to ensure the development's quality and presentation standards are met as required. Assisting in the production of key status reports and updates on all KPIs relating to the Sales on your development. Who are we looking for? To be successful as our Senior Sales Advisor, you will be able to demonstrate experience of working onsite for a new homes' developer within a targeted sales environment previously. An aptitude to combine strong organisational and communication skills with a keen desire to work in a quality driven business is also key. In order to be considered you will also; Share passion and enthusiasm about providing a first-class customer experience. Convey a flexible attitude in relation to working pattern. A full driving licence and own vehicle is essential. Previous experience of working for a residential developer is essential. What will you get in return? Competitive salary + excellent benefits Discretionary commission scheme If this sounds like you, join us and be a part of Avant's future success! Benefits are subject to terms and conditions for fixed term contract employees.

Sales Progressor Location: Thetford Salary: Up to £35,000 DOE Reporting to: Group Sales Manager About the Company Our client is a well-established bespoke house builder based in Thetford, renowned for delivering high-quality, individually designed homes across Norfolk and the surrounding areas. Due to continued growth, they are seeking an organised and proactive Sales Progressor to support the Group Sales Manager and help ensure a smooth customer journey from reservation through to legal completion. The Role This is a key customer-focused role responsible for progressing property sales through the full conveyancing process while maintaining excellent communication with buyers, solicitors, mortgage brokers, and internal departments. The successful candidate will play an important role in helping drive successful completions and delivering a first-class customer experience. Key Responsibilities Support the Group Sales Manager with the progression of property sales from reservation to completion Liaise regularly with purchasers, solicitors, estate agents, mortgage brokers, and financial advisors Monitor and manage the sales pipeline, ensuring all parties are progressing within agreed timescales Provide regular updates to buyers and maintain strong customer relationships throughout the process Coordinate exchange and completion dates with all relevant stakeholders Ensure all sales administration and documentation is accurate and up to date Assist with reporting, sales tracking, and general administrative support Resolve issues and proactively manage any delays within the conveyancing process Work closely with construction and customer care teams to support smooth handovers Candidate Requirements Previous experience in a Sales Progressor, Sales Coordinator, Estate Agency, Conveyancing, or New Homes role Excellent organisational and communication skills Strong attention to detail and ability to manage multiple transactions simultaneously Professional and customer-focused approach Ability to build strong working relationships with both internal and external stakeholders Proficient in Microsoft Office and CRM systems Experience within the housebuilding or property sector would be advantageous What s on Offer Salary up to £35,000 depending on experience Opportunity to join a respected bespoke house builder with an excellent reputation Supportive and collaborative working environment Long-term career development opportunities

Service Advisor - Southampton - Basic Salary - £27,000 - OTE - £36,000 UNCAPPED - No weekends - Great Benefits Package - Our client, a busy franchised main dealership in Southampton has the requirement for a Service Advisor to join their successful Aftersales team. Responsibilities As a Service Advisor your responsibilities will include: Meet and Greet Customers. Explain to customers the work due to be carried out on their vehicle. Accurate completion of courtesy car insurance paperwork. Calling customers with progress updates and advise of any work needed. Liaising with the Workshop, Parts Department, Valeting Team and Drivers. Invoicing work carried out. Invoice explanation and taking payment. Quoting, introducing and selling of Service Plans. Ensuring all Warranty paperwork is correctly completed. Delivering the highest level of customer service at all times. Experience, Skills & Qualifications Essential Requirements: 12 months Motor Trade Service Advisor experience Full UK Driving Licence Desirable Requirements: Franchised Dealership Experience Kerridge or Pinnacle Expereince Remuneration & Benefits Basic Salary of £27,000 On Target Earnings of £36,000 (Uncapped) Day off on your Birthday 30 days holiday including bank holidays, going up with every 5 years of service Discounted MOT's, service and parts Great Benefits Package Working Hours Monday to Friday 8am - 5:45pm No weekends!

HR Business Partner Desford LE9 (fully onsite role) Initial 12 month contract extensions available or permanent for the right person Up to £31.23 PAYE hourly rate plus holiday and pension contribution OR Umbrella hourly rates up to £42.77 - depending on experience 36.5 hours per week with an early finish every Friday! 08:00-16:30 Monday-Thursday & 08:00-14:00 Friday Are you an experienced HR professional looking for a true HR Business Partner role within a globally recognised manufacturing organisation? We re looking for a HR Partner to join a world-leading manufacturer on an initial contract basis. Created due to business growth, this role will provide dedicated support to a customer group and help drive a more strategic, value-added HR service. This is a great opportunity to join a global business where you ll partner closely with operational leaders, influence people strategy, and make a real impact across the organisation. There is also potential for the role to become permanent. What the HR Partner will be doing: Partnering with operational leaders on their people agenda and business objectives Acting as a trusted advisor on HR policy, procedures and employment legislation Managing employee relations cases including disciplinary, grievance, absence and performance Supporting workforce planning, succession planning and talent development Building strong relationships with Trade Union representatives and key stakeholders Using HR data and insights to identify trends and support decision-making Supporting HR systems, data accuracy and reporting Contributing to HR projects and continuous improvement activity What we re looking for: Essential: Experience as a HR Partner, HR Business Partner or Senior HR Advisor Strong employee relations experience (disciplinary & grievance) Experience working in a unionised environment Strong analytical skills with good Excel capability Confident communicating across shop-floor and senior leadership levels Hands-on, proactive approach with ability to work independently Desirable: CIPD qualification Experience with Workday or similar HR systems Exposure to Power BI Background in manufacturing, engineering, automotive, aerospace, FMCG, retail or logistics To apply, please submit a copy of your up-to-date CV indicating your relevant experience. Applicants must have an existing right to work in the UK, and evidence of eligibility will be required. Suitable candidates will be contacted. The above represents a summary of the contract assignment. A full description of this contract assignment is available. A full explanation of this rate and all deductions will be provided in a key information document (KID) supplied to registered candidates.

Technical Success Manager - Cisco products, Cisco360 - Hybrid - £40,000 - £50,000 plus £5K-£10k bonus Do you want to work for a company with a clearly defined vision & strategy to set the industry alight? Do you want to be a key figurehead between a leading provider of IT services and solutions and their Cisco customers? Do you want to grow your career, within a company that provides real opportunities to develop on both a personal and technical level? Opportunity to join an epic business as a Cisco Technical Success Manager within a key team where you will work with many different parts of the team to assist clients in maximising their use of Cisco products and services. As the Cisco Technical (not hands-on) Customer Success Manager, you will be part of the specialist team that guides clients on their adoption strategy and consumption, this include current and future helping them to better understand their Cisco landscape and how to improve their understanding and usage to be of maximum benefit to them. Anyone with an exceptional understanding of the Cisco 360 Partner Program would be a great fit for this role. A full working knowledge of Cisco Products, their usage, application, and best adoption practices is essential. You are expected to hold your own in technical conversations with customers, giving advice or enlisting further technical resource where required. You will be working on a Hybrid basis, with (flexible 1-3) 2 days a week in an office, Leeds, Birmingham, Manchester, or Buckinghamshire as well as some travel to visit clients and Cisco's head office. Key Skills: Strong understanding of Cisco products and solutions to enable you to support customers with their adoption of products and services Great knowledge of Cisco360 Be highly self-motivated and goal-orientated Confidence to work in a customer-facing capacity Strong organisational skills Willingness to travel Duties and Responsibilities: Customer relationship management/rapport building Become a trusted advisor to customers and the glue between customers/internal teams Strong understanding of Cisco technologies and the elements of an End-to-End service. Ability to engage with customers, educate them on tech, best practices, and advice on new areas where value can be added. Experience in Senior-level IT Management and leadership within a Cisco environment Ability to inspire, lead and give guidance to technical and non-technical teams in IT operational environments. Strong customer-facing experience. Pipeline management - tracking customer projects, progress reports, and feedback Identifying and passing on expansion opportunities to Specialists and Account Managers Involvement and contribution towards shared inbox activities and any other shared team initiatives Cisco Technical Success Manager - Cisco, Cisco360 - Hybrid - £40,000 - £50,000 plus £5K-£10k bonus

Customer Service Advisor 4 on - 4 off Shift Rotation Stoke on Trent £28,000 per annum An exciting opportunity has arisen to join a leading global firm as a Customer Service Advisor. This role is integral to the smooth and efficient running of the company's customer service operations, providing essential support to both internal and external stakeholders. Purpose of the Job To work collaboratively within a dedicated team, delivering high-quality support to ensure the effective operation of the customer service desk. The successful candidate will be the first point of contact for incoming service requests and will play a pivotal role in maintaining strong service delivery standards. This role is working a 40-hour week on a 4 on / 4 off shift rotation. Once fully trained you will be working from home but please note that all training has to be done in person, on site Monday - Friday. Key Responsibilities Respond to all incoming telephone calls professionally and promptly. Process and update service requests from clients, internal teams, and suppliers via phone, email, fax, or online platforms. Accurately log and manage reactive, planned, and statutory compliance tasks using internal systems. Coordinate with on-site engineers and field-based facilities managers to address client needs effectively. Consult with external contractors to arrange site visits, repairs, and raise purchase orders, as necessary. Proactively monitor and follow up on open tasks to ensure timely resolution and compliance with service level agreements. Maintain accurate and up-to-date information on internal databases. Manage a designated client portfolio, ensuring operational and financial protocols are followed. Assist in the onboarding of new suppliers and contractors by completing necessary administrative tasks. Foster positive relationships with clients, contractors, and site personnel to support a high standard of service delivery. Provide administrative assistance to mobile facilities managers as required. Perform general filing duties and ensure records are well organized and accessible. Conduct any additional tasks as directed by management. Desired Skills and Experience Proficient in Microsoft Office (Word, Excel, PowerPoint). Excellent verbal and written communication. Strong organizational skills with the ability to multitask effectively. Proven time management and ability to meet deadlines under pressure. Strong customer focus with a proactive and professional approach. Minimum of 1 years' experience in a help desk or service desk environment is preferred. Previous experience in a customer-facing role is essential. This is a fantastic opportunity to join a dynamic team within a forward-thinking service organisation. You will work in a collaborative environment where your contribution directly supports the delivery of essential services to clients across a variety of sectors. If you're ready to take the next step in your customer service career, we'd love to hear from you. Please apply now or get in touch with Jo Thompson - for more information. Feel free to contact me directly with any questions about the role or the recruitment process. Xpert Recruitment Ltd is acting as an employment agency on behalf of our client. By applying, you agree to register with us and consent to us holding your personal details on file. Due to the high volume of applications, we will only contact candidates who have been shortlisted for the role. However, we may also reach out regarding other suitable vacancies that match your profile.

Key Account Manager UK South (Hybrid / Remote - 1-2 days per month in office) £55,000 - £65,000 + Benefits We are recruiting on behalf of a growing and forward-thinking technology business seeking an experienced Key Account Manager to join their commercial team. This is an excellent opportunity for a commercially driven account management professional with experience in ERP, SaaS, or subscription-based software environments to take ownership of a portfolio of strategic customers and play a key role in driving long-term client success. The successful candidate will act as a trusted advisor to customers, building strong relationships, identifying growth opportunities, and ensuring high levels of customer satisfaction, retention, and commercial value. Key Responsibilities Manage and develop long-term strategic relationships with key customer accounts. Act as the primary commercial contact for a portfolio of high-value clients. Build and maintain account development plans aligned to customer objectives and business priorities. Lead regular customer reviews, strategic meetings, and stakeholder engagement activities. Coordinate internal teams to ensure actions, deliverables, and customer commitments are effectively managed. Identify opportunities for account growth including upselling, cross-selling, and contract expansion. Develop and manage revenue and growth plans across assigned accounts. Lead contract renewals and commercial negotiations. Proactively identify and mitigate risks relating to customer retention and satisfaction. Support the continuous improvement of account management processes and best practices across the business. Skills & Experience Required Minimum 5 years' experience in account management, commercial, or customer-facing roles within ERP, SaaS, or subscription-based software businesses. Strong experience working with Microsoft Dynamics 365 Business Central environments. Proven ability to manage complex customer relationships involving multiple stakeholders. Strong commercial awareness with experience driving account growth and customer retention. Strategic mindset with the ability to focus on long-term customer value. Excellent communication and relationship-building skills, with confidence engaging at senior leadership level. Highly organised with strong prioritisation and account management capabilities. Comfortable working autonomously and taking ownership of customer outcomes. Experience using HubSpot CRM would be advantageous. Benefits Competitive annual leave entitlement, including your birthday off. Pension scheme available from day one. Critical Illness and Death in Service cover. Electric Vehicle Salary Sacrifice Scheme. Employee Assistance Programme. Ongoing professional development and Microsoft certification training. Modern, digitally focused working environment with access to the latest Microsoft technologies. Supportive company culture with a strong focus on wellbeing and employee development.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. We're looking for an experienced automation product manager to shape the future of marketing automation for Sky Business. This role combines strategic leadership with hands-on delivery, managing our Marketing Cloud Engagement platform and driving initiatives that improve efficiency, scalability, and customer experience. You'll act as the subject matter expert for automation best practices, lead our roadmap, and partner with agencies and internal teams to deliver value across all prospect and customer segments. What you'll do: Own the product vision and roadmap for Marketing Cloud Engagement, prioritising optimisations, new capabilities, integrations, and emerging features/tools to deliver measurable business impact and enhanced customer experience. Lead automation initiatives end-to-end, from gathering requirements with Sales and Marketing to hands-on process design and implementation within Marketing Cloud Engagement. Act as the subject-matter expert on marketing automation best practices, defining funnel stages, lead management and handoff with Sales Ops, nurture strategies, segmentation, scoring, reporting frameworks, and the Sales Cloud-Marketing Cloud data model. Manage and govern platform delivery and operations, including day-to-day oversight of third-party automation agencies, clear briefing and prioritisation, quality assurance, platform governance, change management, access and permission control, data hygiene, compliance, and audit readiness. Establish scalable operating models and governance frameworks, documenting campaign execution processes, approval workflows, platform usage standards, and monitoring adoption and performance to identify optimisation opportunities. Drive continuous improvement and stakeholder alignment, setting KPIs, analysing performance to demonstrate value, embedding a test-and-learn culture, gathering feedback, communicating roadmap progress, and acting as a trusted advisor on automation strategy and governance. What you'll bring: Proven experience with Salesforce Marketing Cloud Engagement and marketing automation strategy. Salesforce Marketing Cloud Engagement certified, demonstrating validated expertise in enterprise-grade marketing automation platforms. Strong understanding of product management principles, including road mapping, prioritisation, and stakeholder engagement. Hands-on experience building and configuring solutions in Marketing Cloud. Expertise in funnel strategy, lead management, nurture design, and campaign reporting. Familiarity with data governance, GDPR, PECR, and privacy-by-design principles. Excellent project management skills and ability to manage third-party agencies effectively. Strong analytical and problem-solving skills with a strategic mindset. Ability to communicate complex concepts clearly to technical and non-technical stakeholders. Team overview: Sky Business Sky Business is the business-to-business division of Sky. No matter their size or sector, we keep businesses connected and customers entertained with our next generation network and unrivalled sports and entertainment. With an exciting, fast-paced environment, we're looking for exceptional people, who are restless to innovate and build the future, helping Sky Business and our customers to grow. And with the support of a truly trusting and collaborative team, you'll grow alongside our business. The rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

HR Manager Salary: 60,000 per annum Location: Piccadilly, London (with international group presence) Working Hours: Monday to Friday, 9:00 AM - 6:00 PM About the Group A prestigious, ultra-luxury hospitality and leisure group renowned for delivering world-class service, style, and elegance. With an exclusive portfolio that includes elite private members' clubs in London's Mayfair and New York's Upper East Side, alongside high-end artisanal food and beverage retail outlets. The Role As HR Manager, you will act as a trusted advisor to senior leaders and department heads across the estate. You will shape and implement HR strategies that enhance business performance while upholding signature service standards. Key Responsibilities Strategic Advisory: Provide pragmatic HR guidance to department leaders in line with luxury hospitality culture and UK employment law. Team Leadership: Deputise for the Group HR Manager, co-leading the HR team to deliver high-quality, commercially focused support. Employee Relations: Manage and resolve complex ER cases, ensuring fair, timely, and legally compliant investigations. Core HR Delivery: Oversee performance management, engagement initiatives, employee wellbeing, learning and development, and talent retention. Data & Systems: Optimise HRIS functionality, ensuring total data accuracy, GDPR compliance, confidentiality, and robust reporting. Metrics & Analytics: Produce and analyse people data to inform workforce planning, manage people costs, and drive data-backed decisions. Compliance & Mobility: Maintain absolute compliance across all HR policies, internal audits, global mobility, and international visa processes. What We Are Looking For Experience: Minimum 5+ years of HR experience, including time spent at a supervisory or advisory level. Sector Knowledge: Experience within luxury hospitality, high-end leisure, or premium customer service environments is strongly preferred. Systems Expertise: Essential experience managing HRIS platforms; specific experience with Dayforce is highly advantageous. Qualifications: CIPD Level 5 (completed or currently working towards) is highly desirable. Education: Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent practical experience). What We Offer 33 days of annual leave (including bank holidays). Private medical and dental insurance (BUPA). Monthly in-house wellbeing days (Masseuse, Reflexologist, and Chiropodist). Complimentary, freshly prepared meals during your working shift. Comprehensive Employee Assistance Programme (EAP). Exclusive online retail discounts via Edenred. Eyecare and glasses vouchers. 51638BR INDHRR The Portfolio Group are acting on behalf of our client in recruiting for this position.

The Customer Success and Sales Advisor role in Trafford, Manchester focuses on delivering exceptional service to customers while driving sales growth. This permanent position is ideal for individuals passionate about customer satisfaction and achieving measurable outcomes. Client Details This opportunity is with a medium-sized organisation in the Distribution and Supply industry, well-known for its commitment to quality products and customer service excellence. The company fosters a professional work environment and values employees who contribute to its success. Description Allocate a significant portion of time to proactive outbound calling for retention, reactivation, and new business opportunities, this is a significant part of the role. Execute telesales campaigns to promote seasonal products, initiatives, and new product lines. Identify, upsell and cross-sell opportunities during calls, quotes, and follow-up. Manage and grow a portfolio of smaller accounts with a consultative approach. Prepare, send, and follow up on tailored quotes to drive conversion and shorten sales cycles. Qualify leads for potential handover to Field Sales teams. Serve as a trusted point of contact for ongoing customer queries and support needs. Monitor order fulfilment, proactively updating customers on backorders, delays, or substitutions. Resolve or escalate customer issues promptly using CRM/ticketing systems. Manage credits and returns from initiation to resolution, maintaining clear communication throughout. Profile A successful Customer Success and Sales Advisor should have: Proven track record in sales, account management, or customer success - ideally in B2B or healthcare. Confident communicator with the ability to build trust and influence decisions. Skilled in managing sales pipelines, campaigns, and customer support cases. Competent in CRM and ticketing systems (e.g., Zendesk, Salesforce). Able to balance revenue targets with a customer-first mindset. Customer-focused, empathetic, and commercially astute. Proactive problem-solver with strong organisational skills. Resilient, adaptable, and thrives in a fast-paced, target-driven environment. Job Offer Competitive salary ranging from £25,500 plus uncapped commission. A permanent position offering stability and growth potential. Worklife balance - Monday-Friday 9-5pm Opportunity to work in a growing company, contributing to a customer-focused environment. Supportive and fun company culture that values employee contributions. If you are passionate about customer service and sales and are based in or near Trafford Park, Manchester, we encourage you to apply for the Customer Success and Sales Advisor role today!

Customer Service Advisor Dunstable (Office Based)Monday to Friday, 9:00am - 5:00pm (30-minute break)£13.23 per hourTemporary to Permanent Opportunity The Role: We are currently recruiting for a Motor Claims Handler to join a busy and supportive team based in Dunstable. This is an excellent opportunity for someone with strong administrative skills and attention to detail who is looking to secure a long-term position. You will be responsible for managing motor claims from initial report through to settlement, ensuring a cost-effective and timely resolution. Key Responsibilities: Liaising with third parties, solicitors, drivers and insurers via phone, email and written correspondence Taking accident details from the scene and accurately logging claims Uploading and managing claims on internal systems Authorising repairs for third party vehicles Raising and processing payments related to claims Managing incoming post, including cheques, in line with internal procedures Chasing third party insurers for updates and outstanding costs Following up with drivers for accident report forms and supporting evidence (e.g. photos) Identifying and escalating potentially fraudulent claims Investigating unreported claims Managing workload to ensure timely and cost-effective claim resolution Supporting general administration tasks, including scanning and file management Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

12-Month Fixed-Term Contract (Maternity Cover) - Potential to Become Permanent An exciting opportunity has arisen to join a globally recognised international business renowned for its quality, innovation, and commitment to delivering an exceptional customer experience. Working as part of a friendly and supportive Customer Care team, you'll play an important role in ensuring customers receive a professional, efficient, and positive service at every stage of their journey. This is a varied role combining customer interaction, problem-solving, and administration, making it ideal for someone who enjoys helping others and thrives in a busy environment. This position is offered on a 12-month maternity cover contract, with the potential to become permanent for the right individual. The Role As a Customer Care Advisor, you will be the first point of contact for customers, providing support across a range of enquiries via telephone and email. Key responsibilities include: Responding to customer enquiries in a professional, friendly, and efficient manner Resolving customer queries and concerns, aiming for first-contact resolution wherever possible Managing customer cases from initial enquiry through to successful completion Proactively communicating with customers to provide updates and manage expectations Maintaining accurate customer records and completing associated administrative tasks Building strong product and process knowledge to provide the highest level of support Working collaboratively with colleagues across the business to ensure a seamless customer experience Contributing to team objectives and service standards while maintaining excellent attention to detail About You We're keen to hear from candidates who enjoy building positive customer relationships and take pride in delivering excellent service. You will ideally have: Previous experience within a customer service, customer care, customer support, or administrative role Experience handling customer concerns or complaints in a professional and empathetic manner Excellent written and verbal communication skills A confident and professional telephone manner Strong organisational and time management skills The ability to prioritise tasks effectively within a busy environment A proactive approach and the confidence to take ownership of customer enquiries Good attention to detail and accuracy Strong IT skills, including Microsoft Office The ability to work both independently and as part of a team What's on Offer? 12-month fixed-term maternity cover contract Potential opportunity to become permanent Free on-site parking Modern working environment Excellent company benefits Full training and ongoing support The opportunity to join a respected international organisation with a strong customer-focused culture If you're passionate about delivering outstanding customer service and are looking for your next opportunity within a supportive and professional environment, we'd love to hear from you.

Billing Advisor Red Recruitment is recruiting a Billing Advisor to join our client, a telecoms and technology company who are recognised as a leader in their field. As a Collections and Billing Advisor, you will be manage and resolve billing disputes , including reviewing charges, validating customer claims, and coordinating corrections where necessary Benefits & Package for a Billing Advisor: Salary: Competitive Hours: Monday - Friday, 9am - 5:30pm Contract Type: Permanent Location: Solihull 33 days holiday (including Bank Holidays) Referral Bonus - Recommend a friend Employee Assistance Programme Private Medical Insurance after probation Enhanced Maternity and Paternity pay Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme Key Responsibilities of a Billing Advisor: Manage and resolve billing disputes , including reviewing charges, validating customer claims, and coordinating corrections where necessary Handle aged debt queries and dispute resolution to minimise outstanding balances Liaise with billing, finance, and collections teams to ensure accurate account balances and timely resolution of financial discrepancies Collaborate with internal teams to find solutions and prevent recurring problems Maintain accurate records of customer interactions, dispute cases, and follow-up actions Identify opportunities to improve customer experience and suggest process enhancements, particularly in billing and collections processes Escalate critical issues to appropriate departments or management when necessary Respond to customer inquiries and complaints through various channels, including phone, email, and chat Investigate and resolve complex customer issues in a timely and efficient manner Key Skills and Experiences of a Billing Advisor: Customer service experience required Strong problem-solving and analytical skills, particularly in reviewing billing discrepancies and financial account issues Experience handling billing disputes and/or aged debt cases within a customer service, finance, or collections environment Excellent verbal and written communication Strong problem-solving abilities and analytical thinking to resolve complex customer issues Proven active listening skills to understand customer needs and concerns Experience with customer service software and competent using Microsoft Office Suite for documentation and reporting Patient and composed demeanour, even in high-pressure situations Ability to adapt to changing priorities and multitask effectively Proven ability to negotiate and manage sensitive conversations around outstanding balances while maintaining a positive customer experience If you have the relevant skills and experience as a Billing Advisor required and are interested in joining, please apply now! Red Recruitment (Agency)

Technical Architect - ServiceNow Must have an Active SC Clearance The successful Technical Architect - ServiceNow will act as a trusted advisor across project teams and customer stakeholders, ensuring solutions are technically robust, aligned to best practice and governed effectively throughout delivery. This role requires strong ServiceNow architecture capability combined with leadership, governance and stakeholder engagement skills across enterprise environments. Key Responsibilities Design and deliver complex ServiceNow architecture solutions aligned to customer requirements. Create and govern high quality solution documentation and architectural artefacts. Act as the senior technical authority and decision maker across project teams. Promote ServiceNow governance, standards and best practice adoption. Support development of ServiceNow products, processes and services. Mentor junior team members and support technical capability development. Analyse complex problems and deliver effective technical solutions. Communicate technical concepts clearly to both technical and non technical stakeholders. Support customer engagements, project delivery and architectural governance activities. Required Skills and Experience ServiceNow Certified Application Developer (CAD) certification. ServiceNow Certified System Administrator (CSA) certification. ServiceNow Certified Implementation Specialist (CIS) ITSM certification. At least one additional CIS certification. Certified Technical Architect (CTA) or working towards accreditation. Experience delivering ServiceNow on premise implementations. Strong understanding of ITIL, NIST and Case Management processes. Experience with JavaScript Scripting and ServiceNow customisation. Strong architectural documentation and diagramming capability. Good understanding of Microsoft technologies, cloud solutions and networking. Strong communication, leadership and problem solving capability. Additional Information Travel to customer locations may be required, including overnight stays. Occasional evening or weekend work may be required. Role involves direct engagement with customer technical teams and process owners. To apply, please send your CV by pressing the apply button Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

We are currently working in partnership with one of the South West's largest Housing Associations as they recruit to both full-time (37hrs) and part-time (25hrs) Customer Service Advisors . The position will start in due course, with several positions available due to expansion. The salary is £24,811 per annum plus employee benefits, with hybrid home-working available after induction. Transferrable skills are accepted for this role, if good customer services can be demonstrated. Duties will include (but are not limited to): Acting as the voice of the organisation, taking incoming enquiries to the contact centre Resolve customer enquiries efficiently, identifying practical and effective solutions Schedule appointments and support customers in accessing and using self-service options Take ownership of customer cases, managing them through to successful resolution Deliver a positive and professional customer experience, including in challenging or complex situations Use sound judgement, empathy, and strong problem-solving skills to achieve positive outcomes for customers Build rapport with customers and communicate clearly across a range of channels Work proactively to identify customer needs and provide appropriate support and guidance Experience required: Demonstratable experience in a customer-facing role Reasonable level of IT skills, including proficiency in Microsoft Office suite and CRM databases Rewards and Benefits: Hybrid working Generous pension contributions BUPA Cash Plan Working hours: 08:30 - 17:00 Part-time would be Please note that you require recent experience to apply for this role. James Andrews is acting as an employment agency and business in relation to this role. At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion. Don't forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.

Store Manager - Luxury Home & Lifestyle Retail Location: Ashford Designer Outlet, Ashford Salary: From £30,000 per annum + benefits Job Type: Full-time About the Role We are seeking an experienced and driven Store Manager to lead our retail team at the prestigious Ashford Designer Outlet . This is an exciting opportunity to join a well-established, design-led brand known for quality, heritage, and exceptional customer experience. As Store Manager, you will take full ownership of store performance, leading your team to deliver outstanding results while maintaining the highest standards of presentation, service, and operational excellence. Key Responsibilities Commercial & Operational Management Take full responsibility for sales performance, profitability, and store KPIs Manage stock control, deliveries, pricing, and markdowns Oversee cash handling and payment systems in line with company procedures Monitor and control store costs and overheads (e.g. staffing, utilities) Leadership & Team Development Lead, motivate, and inspire a team of Sales Advisors Recruit, train, and develop staff to achieve their full potential Conduct performance reviews and ongoing coaching Ensure compliance with employment law and HR policies Customer Experience & Merchandising Deliver an exceptional customer journey that reflects the brand's premium positioning Plan and execute visual merchandising to maximise sales and brand impact Drive a culture of service excellence and customer satisfaction Administration & Compliance Complete all Head Office reporting and paperwork accurately and on time Ensure store fixtures, equipment, and environment are maintained to a high standard About You Minimum 2 years' experience in a retail management or supervisory role (Outlet or standalone environment preferred) Proven ability to drive sales and achieve targets Strong leadership and team management skills Highly organised, proactive, and detail-oriented Excellent communication and customer service skills Ability to work under pressure and manage competing priorities A flexible, hands-on approach with a team-player mindset What We Offer Competitive salary starting from £30,000 per year Company pension scheme Generous employee and store discounts Opportunity to work within a premium retail environment Career development within a growing and dynamic business Apply Now If you're a passionate retail leader looking to take the next step in your career within a premium outlet environment, we'd love to hear from you.