Location Birmingham, Bristol, Cardiff, Leeds, Manchester, Nottingham, Swindon About the job Job summary The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government's office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions-focused people to join our team. Representing the best covenant in the UK - His Majesty's Government - we are leading significant transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme. We are also delivering cost- effective property services such as asset management, lifecycle replacement and workplace services. Innovation and progress underpin our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. Our four core values are at the heart of everything we do. They shape our culture and guide how we work, lead and grow together: Striving for excellence - We always aim to deliver great results Empowering through respect - We insist on fair treatment for all, always Acting with integrity - We consistently do the right thing Succeeding together - We rely on each other to achieve success The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do. To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community. Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth. We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction. Job description Are you a visionary Business Analyst who thrives on delivering transformational digital services? Join our Digital Service Transformation Team and spearhead the rollout of end to end ServiceNow capabilities spanning HR Service Delivery (HRSD), Customer Service Management (CSM), IT Service Management (ITSM), IT Operations Management (ITOM), Business Continuity Management (BCM), Governance, Risk & Compliance (GRC), Software Asset Management (SAM), and Strategic Portfolio Management (SPM). You will also harness ServiceNow's built-in Generative AI, Agentic AI and mobile app frameworks to deliver intuitive, intelligent self service experiences. Working in a fast paced, high stakes environment, you will integrate ServiceNow with enterprise systems like Planon IWMS, Salesforce CRM, and Microsoft 365/Azure, driving seamless data flows and optimised processes. Your efforts will directly impact how civil servants and citizens access services enhancing efficiency, responsiveness, and transparency across the department. As a Business Analyst specialising in ServiceNow, you will lead the discovery, design and implementation of the following modules: Human Resources Service Delivery (HRSD) Customer Service Management (CSM) IT Service Management (ITSM) Configuration Management Database (CMDB) Common Service Data Model (CSDM) IT Operations Management (ITOM) Business Continuity Management (BCM) Governance, Risk & Compliance (GRC) Software Asset Management (SAM) Strategic Portfolio Management (SPM) ServiceNow Mobile App ServiceNow AI (Gen AI & Agentic AI) ServiceNow Integrations - Pilgrim (Planon) IWMS, Salesforce, Microsoft and other systems Business Analysis Elicit, capture, and document business requirements from diverse stakeholders both internal and external clients and customers. Produce key artefacts including: Business Requirements Documents (BRDs) with functional and non-functional requirements End-to-end process maps and data flow diagrams User personas and user journey maps Use cases and detailed user stories with acceptance criteria Requirements traceability matrix Analyse and prioritise requirements for ServiceNow modules (HRSD, CSM, ITSM, ITOM, BCM, GRC, SAM, SPM) and ensure alignment with business objectives. Business Process Improvement Create as-is and to-be process maps for workflows to be automated in ServiceNow. Identify opportunities for process optimisation, automation, and self-service enablement. Recommend improvements that leverage ServiceNow GenAI and mobile applications to enhance user experience and service efficiency. Requirements Definition & Management Define, manage, and validate requirements throughout the project lifecycle. Maintain clear requirements traceability from business needs through to delivered features and test scenarios. Support scope management and ensure alignment between business priorities, technical delivery, and compliance requirements. Change Implementation Planning & Management Contribute to the planning and execution of ServiceNow rollouts and upgrades. Support implementation of integrations with enterprise platforms (Planon, Salesforce, Microsoft 365/Azure). Participate in release planning, roadmap discussions, and adoption strategies to ensure smooth transitions and minimal business disruption. Stakeholder Relationship Management Build strong relationships with internal and external stakeholders, acting as the key bridge between business teams and technical developers. Facilitate workshops, demonstrations, and playback sessions to validate requirements and showcase progress. Ensure that stakeholder needs are communicated clearly and reflected in delivered solutions. Organisational Change Management Support change impact assessments for new ServiceNow features, GenAI enhancements, and mobile app rollouts. Develop communication materials, training content, and guidance to drive adoption of new processes and tools. Champion a user-centred approach, ensuring accessibility and inclusion in service design. Testing Define and document test scenarios, test cases, and UAT scripts linked directly to requirements. Coordinate UAT sessions with business stakeholders to validate functionality, usability, and data quality. Support defect triage and ensure that delivered solutions meet business and compliance needs. Person specification Essential criteria: ServiceNow Expertise: Experience as a Business Analyst or Functional Consultant leading multi module ServiceNow implementations (HRSD, CSM, ITSM, ITOM, BCM, GRC, SAM, SPM). Proven track record integrating ServiceNow with external platforms (Planon, Salesforce, Microsoft 365/Azure) in a regulated environment. Analytical & Communication Skills: Exceptional ability to translate complex technical concepts into compelling narratives for stakeholders at all levels. Strong facilitation skills leading collaborative design sessions, de risking through early prototyping, and guiding user acceptance testing. Proven experience creating and maintaining core BA artefacts (BRD, process maps, user personas, RTM, test cases). UK Government Background (Preferred): Familiarity with UK government standards such as Service Standard, Service Manual, Service Assessment, GDPR / DPIA, Cyber Assessment Framework (CAF), and digital accessibility (WCAG) requirements. Technical Aptitude: Proficient in process mapping tools (Visio, Lucidchart) and agile project management (Jira, Azure DevOps). Understanding of ServiceNow scripting (Business Rules, Client Scripts, UI Policies) to collaborate effectively with development teams. Comfortable working within Agile/Scrum ceremonies backlog grooming, sprint planning, retrospectives.
Jun 15, 2026
Full time
Location Birmingham, Bristol, Cardiff, Leeds, Manchester, Nottingham, Swindon About the job Job summary The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government's office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions-focused people to join our team. Representing the best covenant in the UK - His Majesty's Government - we are leading significant transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme. We are also delivering cost- effective property services such as asset management, lifecycle replacement and workplace services. Innovation and progress underpin our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. Our four core values are at the heart of everything we do. They shape our culture and guide how we work, lead and grow together: Striving for excellence - We always aim to deliver great results Empowering through respect - We insist on fair treatment for all, always Acting with integrity - We consistently do the right thing Succeeding together - We rely on each other to achieve success The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do. To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community. Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth. We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction. Job description Are you a visionary Business Analyst who thrives on delivering transformational digital services? Join our Digital Service Transformation Team and spearhead the rollout of end to end ServiceNow capabilities spanning HR Service Delivery (HRSD), Customer Service Management (CSM), IT Service Management (ITSM), IT Operations Management (ITOM), Business Continuity Management (BCM), Governance, Risk & Compliance (GRC), Software Asset Management (SAM), and Strategic Portfolio Management (SPM). You will also harness ServiceNow's built-in Generative AI, Agentic AI and mobile app frameworks to deliver intuitive, intelligent self service experiences. Working in a fast paced, high stakes environment, you will integrate ServiceNow with enterprise systems like Planon IWMS, Salesforce CRM, and Microsoft 365/Azure, driving seamless data flows and optimised processes. Your efforts will directly impact how civil servants and citizens access services enhancing efficiency, responsiveness, and transparency across the department. As a Business Analyst specialising in ServiceNow, you will lead the discovery, design and implementation of the following modules: Human Resources Service Delivery (HRSD) Customer Service Management (CSM) IT Service Management (ITSM) Configuration Management Database (CMDB) Common Service Data Model (CSDM) IT Operations Management (ITOM) Business Continuity Management (BCM) Governance, Risk & Compliance (GRC) Software Asset Management (SAM) Strategic Portfolio Management (SPM) ServiceNow Mobile App ServiceNow AI (Gen AI & Agentic AI) ServiceNow Integrations - Pilgrim (Planon) IWMS, Salesforce, Microsoft and other systems Business Analysis Elicit, capture, and document business requirements from diverse stakeholders both internal and external clients and customers. Produce key artefacts including: Business Requirements Documents (BRDs) with functional and non-functional requirements End-to-end process maps and data flow diagrams User personas and user journey maps Use cases and detailed user stories with acceptance criteria Requirements traceability matrix Analyse and prioritise requirements for ServiceNow modules (HRSD, CSM, ITSM, ITOM, BCM, GRC, SAM, SPM) and ensure alignment with business objectives. Business Process Improvement Create as-is and to-be process maps for workflows to be automated in ServiceNow. Identify opportunities for process optimisation, automation, and self-service enablement. Recommend improvements that leverage ServiceNow GenAI and mobile applications to enhance user experience and service efficiency. Requirements Definition & Management Define, manage, and validate requirements throughout the project lifecycle. Maintain clear requirements traceability from business needs through to delivered features and test scenarios. Support scope management and ensure alignment between business priorities, technical delivery, and compliance requirements. Change Implementation Planning & Management Contribute to the planning and execution of ServiceNow rollouts and upgrades. Support implementation of integrations with enterprise platforms (Planon, Salesforce, Microsoft 365/Azure). Participate in release planning, roadmap discussions, and adoption strategies to ensure smooth transitions and minimal business disruption. Stakeholder Relationship Management Build strong relationships with internal and external stakeholders, acting as the key bridge between business teams and technical developers. Facilitate workshops, demonstrations, and playback sessions to validate requirements and showcase progress. Ensure that stakeholder needs are communicated clearly and reflected in delivered solutions. Organisational Change Management Support change impact assessments for new ServiceNow features, GenAI enhancements, and mobile app rollouts. Develop communication materials, training content, and guidance to drive adoption of new processes and tools. Champion a user-centred approach, ensuring accessibility and inclusion in service design. Testing Define and document test scenarios, test cases, and UAT scripts linked directly to requirements. Coordinate UAT sessions with business stakeholders to validate functionality, usability, and data quality. Support defect triage and ensure that delivered solutions meet business and compliance needs. Person specification Essential criteria: ServiceNow Expertise: Experience as a Business Analyst or Functional Consultant leading multi module ServiceNow implementations (HRSD, CSM, ITSM, ITOM, BCM, GRC, SAM, SPM). Proven track record integrating ServiceNow with external platforms (Planon, Salesforce, Microsoft 365/Azure) in a regulated environment. Analytical & Communication Skills: Exceptional ability to translate complex technical concepts into compelling narratives for stakeholders at all levels. Strong facilitation skills leading collaborative design sessions, de risking through early prototyping, and guiding user acceptance testing. Proven experience creating and maintaining core BA artefacts (BRD, process maps, user personas, RTM, test cases). UK Government Background (Preferred): Familiarity with UK government standards such as Service Standard, Service Manual, Service Assessment, GDPR / DPIA, Cyber Assessment Framework (CAF), and digital accessibility (WCAG) requirements. Technical Aptitude: Proficient in process mapping tools (Visio, Lucidchart) and agile project management (Jira, Azure DevOps). Understanding of ServiceNow scripting (Business Rules, Client Scripts, UI Policies) to collaborate effectively with development teams. Comfortable working within Agile/Scrum ceremonies backlog grooming, sprint planning, retrospectives.
This role can also be based in London ( Osterley). We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do As a senior developer within the CyberSecurity Organization, you'll be working on building the critical workflows in ServiceNow that enable the company's ability to track, fix, and prevent security vulnerabilities and deficiencies. The applications and workflows you create keep our company and our customers safe and secure. Your specific job functions may include: Write efficient, scalable code and continuously improve system performance and stability of the ServiceNow platform. Design, develop, and maintain new ServiceNow applications and platform enhancements within the scope of CyberSecurity. Troubleshoot, debug, and resolve complex technical issues across ServiceNow modules. Provide guidance and mentorship to team members on ServiceNow development and portal usage. Collaborate with cross-functional teams to understand requirements and deliver high-quality solutions, working closely with the ServiceNow architect and business analysts. Utilize ServiceNow best practices, coding standards, and ITIL processes. Participate in code reviews and provide constructive feedback to improve development quality. Write and maintain automated scripts that test your code against requirements. What you'll bring Significant hands-on experience developing within a ServiceNow platform. Both ServiceNow Development and Administration experience (Business Rules, Client Scripts, Script Includes, UI Policies, etc.). At least one of the following certifications is required: ServiceNow ITIL Certification ServiceNow Certified System Administrator (CSA) Understanding of ServiceNow architecture and performance optimization techniques. Strong development experience with: JavaScript Business Rules, Client Scripts, Script Includes UI Policies, UI Actions Flow Designer and Workflows Excellent debugging and problem-solving skills. Ability to write clean, maintainable, and high-performing code. Excellent communication and collaboration abilities. Ability to work independently and lead technical initiatives. Team overview Cyber Security Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever-changing cyber landscape. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Livingston Watermark House Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Jun 15, 2026
Full time
This role can also be based in London ( Osterley). We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do As a senior developer within the CyberSecurity Organization, you'll be working on building the critical workflows in ServiceNow that enable the company's ability to track, fix, and prevent security vulnerabilities and deficiencies. The applications and workflows you create keep our company and our customers safe and secure. Your specific job functions may include: Write efficient, scalable code and continuously improve system performance and stability of the ServiceNow platform. Design, develop, and maintain new ServiceNow applications and platform enhancements within the scope of CyberSecurity. Troubleshoot, debug, and resolve complex technical issues across ServiceNow modules. Provide guidance and mentorship to team members on ServiceNow development and portal usage. Collaborate with cross-functional teams to understand requirements and deliver high-quality solutions, working closely with the ServiceNow architect and business analysts. Utilize ServiceNow best practices, coding standards, and ITIL processes. Participate in code reviews and provide constructive feedback to improve development quality. Write and maintain automated scripts that test your code against requirements. What you'll bring Significant hands-on experience developing within a ServiceNow platform. Both ServiceNow Development and Administration experience (Business Rules, Client Scripts, Script Includes, UI Policies, etc.). At least one of the following certifications is required: ServiceNow ITIL Certification ServiceNow Certified System Administrator (CSA) Understanding of ServiceNow architecture and performance optimization techniques. Strong development experience with: JavaScript Business Rules, Client Scripts, Script Includes UI Policies, UI Actions Flow Designer and Workflows Excellent debugging and problem-solving skills. Ability to write clean, maintainable, and high-performing code. Excellent communication and collaboration abilities. Ability to work independently and lead technical initiatives. Team overview Cyber Security Our products, platforms and technologies are constantly evolving that's why keeping Sky safe from cyber-attacks is one of our top priorities. Our Cyber Security team helps the business grow while protecting our customers, colleagues and partners from increasingly sophisticated cyber threats. Our team includes Cyber Fusion Centre, Security Services, Risk and Compliance, Programme Delivery and Business Security, and we work across the UK, Italy and Germany. Join us and you'll get involved in tackling challenges and future threats in an ever-changing cyber landscape. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Livingston Watermark House Our lively campus is a free shuttle bus away from Livingston South train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles. You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym - or play a game of pool or table tennis. Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Role: ServiceNow Developer / Lead Developer (SC Cleared) Location: London or Milton Keynes (Hybrid - flexible onsite arrangement) Duration: 6-month rolling contract Clearance: Active SC Clearance required Technology & Risk Recruitment are supporting a major UK Government greenfield ServiceNow programme and are building out a high-performing ITSM delivery team click apply for full job details
Jun 13, 2026
Contractor
Role: ServiceNow Developer / Lead Developer (SC Cleared) Location: London or Milton Keynes (Hybrid - flexible onsite arrangement) Duration: 6-month rolling contract Clearance: Active SC Clearance required Technology & Risk Recruitment are supporting a major UK Government greenfield ServiceNow programme and are building out a high-performing ITSM delivery team click apply for full job details
ServiceNow Architect wanted with Telecommunications experience to work on a project implementing a new TSM module. You will be working across ServiceNow Telecommunications Service Management (TSM) and involved in the architecture and end-to-end solutions within the ServiceNow TSM module, aligning with ITOM, ITIL, and CMDB/CSDM standards. Translating business requirements into technical blueprints, overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance, and OSS/BSS integrations. Hybrid work in London OUTSIDE IR per day 6 months contract with extension (long-term project) Key Responsibilities Architecture & Design: Define the technical roadmap, architecture, and design for TSM modules (service life-cycle management, order management, network inventory). Implementation & Integration: Architect complex integrations with BSS/OSS systems, using REST, SOAP, and IntegrationHub. Domain Expertise: Lead implementation of Telecom Network Inventory, Product Catalog, and Service Order Management. Governance & Mentorship: Guide developers, perform code reviews, and establish best practices for coding, customization, and platform upgrades. Strategic Advisory: Partner with stakeholders to align platform improvements with business goals, enhancing customer service and reducing operational risks. Required Skills and Experience Platform Expertise: Extensive experience with ServiceNow TSM, ITSM, and ITOM. Industry Knowledge: Deep understanding of Telecom domains (NOC operations, network life-cycle, service assurance). Technical Skills: Proficiency in JavaScript, ServiceNow APIs, Flow Designer, and CMDB/CSDM frameworks. Experience: 10+ years of experience in software platforms, with a significant focus on architecture.
Jun 13, 2026
Contractor
ServiceNow Architect wanted with Telecommunications experience to work on a project implementing a new TSM module. You will be working across ServiceNow Telecommunications Service Management (TSM) and involved in the architecture and end-to-end solutions within the ServiceNow TSM module, aligning with ITOM, ITIL, and CMDB/CSDM standards. Translating business requirements into technical blueprints, overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance, and OSS/BSS integrations. Hybrid work in London OUTSIDE IR per day 6 months contract with extension (long-term project) Key Responsibilities Architecture & Design: Define the technical roadmap, architecture, and design for TSM modules (service life-cycle management, order management, network inventory). Implementation & Integration: Architect complex integrations with BSS/OSS systems, using REST, SOAP, and IntegrationHub. Domain Expertise: Lead implementation of Telecom Network Inventory, Product Catalog, and Service Order Management. Governance & Mentorship: Guide developers, perform code reviews, and establish best practices for coding, customization, and platform upgrades. Strategic Advisory: Partner with stakeholders to align platform improvements with business goals, enhancing customer service and reducing operational risks. Required Skills and Experience Platform Expertise: Extensive experience with ServiceNow TSM, ITSM, and ITOM. Industry Knowledge: Deep understanding of Telecom domains (NOC operations, network life-cycle, service assurance). Technical Skills: Proficiency in JavaScript, ServiceNow APIs, Flow Designer, and CMDB/CSDM frameworks. Experience: 10+ years of experience in software platforms, with a significant focus on architecture.
ServiceNow HRSD Business Consultant 75k + bonus We're working with a growing consultancy that is investing heavily in its digital HR and ServiceNow capability, helping enterprise clients improve how HR services are delivered. This is a great opportunity for someone who understands both sides of the equation - HR transformation and ServiceNow HRSD. You'll be working with organisations that are trying to move away from clunky, manual HR processes and towards more joined-up, employee-friendly services. That could mean improving onboarding, offboarding, case management, lifecycle events, employee communications, or the wider HR service delivery model. The role would suit someone who enjoys getting under the skin of how HR teams actually work, running workshops with stakeholders, and shaping practical ServiceNow solutions that make life easier for employees, managers and HR teams. You'll be involved across discovery, process design, requirements, testing, deployment and adoption. You don't need to be a hands-on developer, but you do need to properly understand HRSD, how it supports HR service delivery, and how to translate business problems into ServiceNow capability. There's also a proper consulting and growth angle to this role. You'll contribute to proposals, RFPs, client pitches and new propositions around digital HR, automation, AI readiness and employee experience. So, this is a good move for someone who wants more than just delivery - you'll have a chance to help shape the practice as it grows. You'll need to bring: Strong experience with ServiceNow HRSD A good understanding of HR service delivery, HR operations or Global Business Services Experience across onboarding, offboarding, lifecycle events and case management Experience running workshops and engaging with business stakeholders The ability to map HR processes and design better ways of working Consultancy experience, or strong client-facing transformation experience Confidence advising, challenging and guiding clients An understanding of automation, AI and analytics within HR service delivery Some exposure to bids, proposals, RFPs or proposition development ServiceNow CIS-HRSD certification would be a strong plus SC clearance or eligibility would also be beneficial This is a good opportunity for someone who wants to stay close to ServiceNow HRSD, but also move further into HR transformation, employee experience, AI, automation and advisory work. The team is growing, the work is genuinely interesting, and there's a real chance to build your profile in an area that is only becoming more important as organisations modernise how HR supports the business. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Jun 13, 2026
Full time
ServiceNow HRSD Business Consultant 75k + bonus We're working with a growing consultancy that is investing heavily in its digital HR and ServiceNow capability, helping enterprise clients improve how HR services are delivered. This is a great opportunity for someone who understands both sides of the equation - HR transformation and ServiceNow HRSD. You'll be working with organisations that are trying to move away from clunky, manual HR processes and towards more joined-up, employee-friendly services. That could mean improving onboarding, offboarding, case management, lifecycle events, employee communications, or the wider HR service delivery model. The role would suit someone who enjoys getting under the skin of how HR teams actually work, running workshops with stakeholders, and shaping practical ServiceNow solutions that make life easier for employees, managers and HR teams. You'll be involved across discovery, process design, requirements, testing, deployment and adoption. You don't need to be a hands-on developer, but you do need to properly understand HRSD, how it supports HR service delivery, and how to translate business problems into ServiceNow capability. There's also a proper consulting and growth angle to this role. You'll contribute to proposals, RFPs, client pitches and new propositions around digital HR, automation, AI readiness and employee experience. So, this is a good move for someone who wants more than just delivery - you'll have a chance to help shape the practice as it grows. You'll need to bring: Strong experience with ServiceNow HRSD A good understanding of HR service delivery, HR operations or Global Business Services Experience across onboarding, offboarding, lifecycle events and case management Experience running workshops and engaging with business stakeholders The ability to map HR processes and design better ways of working Consultancy experience, or strong client-facing transformation experience Confidence advising, challenging and guiding clients An understanding of automation, AI and analytics within HR service delivery Some exposure to bids, proposals, RFPs or proposition development ServiceNow CIS-HRSD certification would be a strong plus SC clearance or eligibility would also be beneficial This is a good opportunity for someone who wants to stay close to ServiceNow HRSD, but also move further into HR transformation, employee experience, AI, automation and advisory work. The team is growing, the work is genuinely interesting, and there's a real chance to build your profile in an area that is only becoming more important as organisations modernise how HR supports the business. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Service Now Delivery Manager Remote Outside IR35 Role Summary: We are seeking a skilled ServiceNow Delivery Manager to oversee the implementation, enhancement, and support of ServiceNow platforms. The ideal candidate will have a strong background in IT service management and a proven track record of leading successful technology projects. Key Responsibilities: - Lead the delivery of ServiceNow solutions, ensuring projects are completed on time, within scope, and budget. - Collaborate with stakeholders to understand business requirements and translate them into technical specifications. - Manage and mentor a team of ServiceNow developers and administrators. - Develop project plans, track progress, and report on project status to senior management. - Ensure compliance with industry standards and best practises in ServiceNow implementations. - Drive continuous improvement initiatives within the ServiceNow environment. Qualifications: - Proven experience as a ServiceNow Delivery Manager or similar role. - Strong knowledge of ServiceNow modules and IT service management. - Excellent leadership and communication skills. - Ability to manage multiple projects and meet deadlines. - Relevant certifications in ServiceNow and project management (e.g., PMP, ITIL) are desirable.
Jun 13, 2026
Contractor
Service Now Delivery Manager Remote Outside IR35 Role Summary: We are seeking a skilled ServiceNow Delivery Manager to oversee the implementation, enhancement, and support of ServiceNow platforms. The ideal candidate will have a strong background in IT service management and a proven track record of leading successful technology projects. Key Responsibilities: - Lead the delivery of ServiceNow solutions, ensuring projects are completed on time, within scope, and budget. - Collaborate with stakeholders to understand business requirements and translate them into technical specifications. - Manage and mentor a team of ServiceNow developers and administrators. - Develop project plans, track progress, and report on project status to senior management. - Ensure compliance with industry standards and best practises in ServiceNow implementations. - Drive continuous improvement initiatives within the ServiceNow environment. Qualifications: - Proven experience as a ServiceNow Delivery Manager or similar role. - Strong knowledge of ServiceNow modules and IT service management. - Excellent leadership and communication skills. - Ability to manage multiple projects and meet deadlines. - Relevant certifications in ServiceNow and project management (e.g., PMP, ITIL) are desirable.
ServiceNow Developer Remote Start ASAP Outside IR35 We are seeking a skilled Frontend ServiceNow Developer to join our team. The ideal candidate will have a strong background in front-end development specifically aligned with the ServiceNow platform. This role requires expertise in configuring and developing ServiceNow solutions with a focus on integrating with other enterprise tools like Jira, while applying best practises across these ecosystems. Key Responsibilities: - Design and develop ServiceNow front-end solutions to meet the business needs. - Implement and manage API-driven integrations between ServiceNow and other enterprise platforms such as Jira. - Collaborate with stakeholders to understand requirements and translate them into technical solutions. - Ensure best practises are applied in the development and configuration of ServiceNow solutions. - Maintain and optimise existing ServiceNow applications and integrations. - Provide technical guidance and support for other team members. Qualifications: - Proven experience with ServiceNow development and configuration. - Strong front-end development skills. - Experience integrating ServiceNow with other enterprise platforms through APIs. - Proficiency in JavaScript, HTML, and CSS. - Familiarity with Agile development methodologies. - Excellent problem-solving skills and attention to detail.
Jun 13, 2026
Contractor
ServiceNow Developer Remote Start ASAP Outside IR35 We are seeking a skilled Frontend ServiceNow Developer to join our team. The ideal candidate will have a strong background in front-end development specifically aligned with the ServiceNow platform. This role requires expertise in configuring and developing ServiceNow solutions with a focus on integrating with other enterprise tools like Jira, while applying best practises across these ecosystems. Key Responsibilities: - Design and develop ServiceNow front-end solutions to meet the business needs. - Implement and manage API-driven integrations between ServiceNow and other enterprise platforms such as Jira. - Collaborate with stakeholders to understand requirements and translate them into technical solutions. - Ensure best practises are applied in the development and configuration of ServiceNow solutions. - Maintain and optimise existing ServiceNow applications and integrations. - Provide technical guidance and support for other team members. Qualifications: - Proven experience with ServiceNow development and configuration. - Strong front-end development skills. - Experience integrating ServiceNow with other enterprise platforms through APIs. - Proficiency in JavaScript, HTML, and CSS. - Familiarity with Agile development methodologies. - Excellent problem-solving skills and attention to detail.
MuleSoft Lead Developer Location: Remote (UK-based) Type: Full-Time Permanent Salary: Up to 72,000 + excellent benefits Security: SC Clearance Eligibility Required The Opportunity We're working with a leading organisation undergoing significant digital transformation, and they're looking to bring in two experienced MuleSoft Lead Developers to help drive the next phase of their integration strategy. This is a fantastic opportunity to join a high-performing engineering environment where you'll lead from the front-owning delivery, shaping best practice, and mentoring teams while working on enterprise-scale integration programmes. The Role Design and deliver APIs using API-led connectivity (System, Process, Experience layers) Build complex integration solutions including event-driven architectures, orchestration, streaming, and batch processing Lead development on key projects, ensuring high-quality engineering standards Produce reusable assets, modules, and DataWeave transformations Contribute to API specifications (RAML/OAS) and integration design documentation Ensure robust logging, monitoring, alerting, and error handling frameworks Support CI/CD pipelines, automated testing, and Git-based workflows Deliver MUnit test coverage of 80%+ Provide BAU support including incident resolution and root cause analysis Mentor developers, conduct code reviews, and promote best practice About You Extensive experience in MuleSoft development (Mule 4) Strong capability with DataWeave 2.0 and Anypoint Platform MuleSoft Certified Developer Level 1 (Level 2 desirable) Experience delivering enterprise-scale integrations Integration experience with Salesforce, SAP, ServiceNow, AWS/Azure, databases, and legacy systems Knowledge of API security (OAuth 2.0, JWT, mTLS/SSL/TLS) Familiarity with CloudHub v2.0, Runtime Fabric, and hybrid architectures Why Apply Fully remote working Competitive salary and strong benefits package Generous holiday allowance with option to buy more Matched pension, life assurance, and enhanced family leave Learning and development opportunities Inclusive networks and mentoring communities Work on high-impact transformation programmes Interested? If you're a MuleSoft expert ready to step into a lead role where you can make a real impact, apply now or get in touch for a confidential discussion. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Jun 13, 2026
Full time
MuleSoft Lead Developer Location: Remote (UK-based) Type: Full-Time Permanent Salary: Up to 72,000 + excellent benefits Security: SC Clearance Eligibility Required The Opportunity We're working with a leading organisation undergoing significant digital transformation, and they're looking to bring in two experienced MuleSoft Lead Developers to help drive the next phase of their integration strategy. This is a fantastic opportunity to join a high-performing engineering environment where you'll lead from the front-owning delivery, shaping best practice, and mentoring teams while working on enterprise-scale integration programmes. The Role Design and deliver APIs using API-led connectivity (System, Process, Experience layers) Build complex integration solutions including event-driven architectures, orchestration, streaming, and batch processing Lead development on key projects, ensuring high-quality engineering standards Produce reusable assets, modules, and DataWeave transformations Contribute to API specifications (RAML/OAS) and integration design documentation Ensure robust logging, monitoring, alerting, and error handling frameworks Support CI/CD pipelines, automated testing, and Git-based workflows Deliver MUnit test coverage of 80%+ Provide BAU support including incident resolution and root cause analysis Mentor developers, conduct code reviews, and promote best practice About You Extensive experience in MuleSoft development (Mule 4) Strong capability with DataWeave 2.0 and Anypoint Platform MuleSoft Certified Developer Level 1 (Level 2 desirable) Experience delivering enterprise-scale integrations Integration experience with Salesforce, SAP, ServiceNow, AWS/Azure, databases, and legacy systems Knowledge of API security (OAuth 2.0, JWT, mTLS/SSL/TLS) Familiarity with CloudHub v2.0, Runtime Fabric, and hybrid architectures Why Apply Fully remote working Competitive salary and strong benefits package Generous holiday allowance with option to buy more Matched pension, life assurance, and enhanced family leave Learning and development opportunities Inclusive networks and mentoring communities Work on high-impact transformation programmes Interested? If you're a MuleSoft expert ready to step into a lead role where you can make a real impact, apply now or get in touch for a confidential discussion. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Location: Fully on-site - Hampshire Day Rate: £850 - £900 per day Inside IR35 Pigment is a change and transformation consultancy. We partner with other consultancies to deliver a "one team approach" for solving complex change across sectors including Central and Local, Government, Defence and National Security, Transport, Finance. We are building a high-performing ServiceNow Developer team to deliver across complex programmes within our defence portfolio. You will play a pivotal role in supporting our partners through changing and evolving requirements, helping to establish and strengthen internal capability for the future, delivering secure and innovative solutions within a mission-critical environment You'll be responsible for designing, developing and enhancing ServiceNow capabilities, working closely with technical and business stakeholders to deliver robust, scalable solutions across the platform. If you have over 2-3 years' experience as a ServiceNow Developer, working in the defence, national security or other regulated environments this would be an ideal opportunity for you to develop, especially if you are looking to obtain UK Developed Vetting (DV), enabling you to work on highly sensitive, complex programmes. As a Pigment ServiceNow consultant you must hold either active UK Developed Vetting (DV) or activeSC security clearance with the ability to obtain DV clearance. Please note that you must be eligible to obtain UK Developed Vetting (DV). This level of clearance can take up to 90 days so we are looking for people who are committed to the process. Why Pigment? You'll work across high impact, complex programmes where your work matters. At Pigment, collaboration is at the heart of everything we do; we value people who can challenge and deliver, while working seamlessly across a blended delivery team. If you'd like to know more, please apply directly or to (see below) and one of our team will be in touch to discuss. RSG Plc is acting as an Employment Business in relation to this vacancy.
Jun 12, 2026
Contractor
Location: Fully on-site - Hampshire Day Rate: £850 - £900 per day Inside IR35 Pigment is a change and transformation consultancy. We partner with other consultancies to deliver a "one team approach" for solving complex change across sectors including Central and Local, Government, Defence and National Security, Transport, Finance. We are building a high-performing ServiceNow Developer team to deliver across complex programmes within our defence portfolio. You will play a pivotal role in supporting our partners through changing and evolving requirements, helping to establish and strengthen internal capability for the future, delivering secure and innovative solutions within a mission-critical environment You'll be responsible for designing, developing and enhancing ServiceNow capabilities, working closely with technical and business stakeholders to deliver robust, scalable solutions across the platform. If you have over 2-3 years' experience as a ServiceNow Developer, working in the defence, national security or other regulated environments this would be an ideal opportunity for you to develop, especially if you are looking to obtain UK Developed Vetting (DV), enabling you to work on highly sensitive, complex programmes. As a Pigment ServiceNow consultant you must hold either active UK Developed Vetting (DV) or activeSC security clearance with the ability to obtain DV clearance. Please note that you must be eligible to obtain UK Developed Vetting (DV). This level of clearance can take up to 90 days so we are looking for people who are committed to the process. Why Pigment? You'll work across high impact, complex programmes where your work matters. At Pigment, collaboration is at the heart of everything we do; we value people who can challenge and deliver, while working seamlessly across a blended delivery team. If you'd like to know more, please apply directly or to (see below) and one of our team will be in touch to discuss. RSG Plc is acting as an Employment Business in relation to this vacancy.
MuleSoft Lead Developer Location: Remote (UK-based) Type: Full-Time | Permanent Salary: Up to £72,000 + excellent benefits Security: SC Clearance Eligibility Required The Opportunity We're working with a leading organisation undergoing significant digital transformation, and they're looking to bring in two experienced MuleSoft Lead Developers to help drive the next phase of their integration strategy. This is a fantastic opportunity to join a high-performing engineering environment where you'll lead from the front-owning delivery, shaping best practice, and mentoring teams while working on enterprise-scale integration programmes. The Role Design and deliver APIs using API-led connectivity (System, Process, Experience layers) Build complex integration solutions including event-driven architectures, orchestration, streaming, and batch processing Lead development on key projects, ensuring high-quality engineering standards Produce reusable assets, modules, and DataWeave transformations Contribute to API specifications (RAML/OAS) and integration design documentation Ensure robust logging, monitoring, alerting, and error handling frameworks Support CI/CD pipelines, automated testing, and Git-based workflows Deliver MUnit test coverage of 80%+ Provide BAU support including incident resolution and root cause analysis Mentor developers, conduct code reviews, and promote best practice About You Extensive experience in MuleSoft development (Mule 4) Strong capability with DataWeave 2.0 and Anypoint Platform MuleSoft Certified Developer Level 1 (Level 2 desirable) Experience delivering enterprise-scale integrations Integration experience with Salesforce, SAP, ServiceNow, AWS/Azure, databases, and Legacy systems Knowledge of API security (OAuth 2.0, JWT, mTLS/SSL/TLS) Familiarity with CloudHub v2.0, Runtime Fabric, and hybrid architectures Why Apply Fully remote working Competitive salary and strong benefits package Generous holiday allowance with option to buy more Matched pension, life assurance, and enhanced family leave Learning and development opportunities Inclusive networks and mentoring communities Work on high-impact transformation programmes Interested? If you're a MuleSoft expert ready to step into a lead role where you can make a real impact, apply now or get in touch for a confidential discussion. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Jun 12, 2026
Full time
MuleSoft Lead Developer Location: Remote (UK-based) Type: Full-Time | Permanent Salary: Up to £72,000 + excellent benefits Security: SC Clearance Eligibility Required The Opportunity We're working with a leading organisation undergoing significant digital transformation, and they're looking to bring in two experienced MuleSoft Lead Developers to help drive the next phase of their integration strategy. This is a fantastic opportunity to join a high-performing engineering environment where you'll lead from the front-owning delivery, shaping best practice, and mentoring teams while working on enterprise-scale integration programmes. The Role Design and deliver APIs using API-led connectivity (System, Process, Experience layers) Build complex integration solutions including event-driven architectures, orchestration, streaming, and batch processing Lead development on key projects, ensuring high-quality engineering standards Produce reusable assets, modules, and DataWeave transformations Contribute to API specifications (RAML/OAS) and integration design documentation Ensure robust logging, monitoring, alerting, and error handling frameworks Support CI/CD pipelines, automated testing, and Git-based workflows Deliver MUnit test coverage of 80%+ Provide BAU support including incident resolution and root cause analysis Mentor developers, conduct code reviews, and promote best practice About You Extensive experience in MuleSoft development (Mule 4) Strong capability with DataWeave 2.0 and Anypoint Platform MuleSoft Certified Developer Level 1 (Level 2 desirable) Experience delivering enterprise-scale integrations Integration experience with Salesforce, SAP, ServiceNow, AWS/Azure, databases, and Legacy systems Knowledge of API security (OAuth 2.0, JWT, mTLS/SSL/TLS) Familiarity with CloudHub v2.0, Runtime Fabric, and hybrid architectures Why Apply Fully remote working Competitive salary and strong benefits package Generous holiday allowance with option to buy more Matched pension, life assurance, and enhanced family leave Learning and development opportunities Inclusive networks and mentoring communities Work on high-impact transformation programmes Interested? If you're a MuleSoft expert ready to step into a lead role where you can make a real impact, apply now or get in touch for a confidential discussion. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Job Opportunity: ServiceNow Business Analyst - Modern Workplace Location: Leeds or Edinburgh (2 days per week onsite) Contract: 12 months Rate: 550 per day (umbrella) Why This Role Matters: Join our client's Service Transformation Lab (STL) and play a key role in revolutionizing the Modern Workplace Platform! Your efforts will simplify colleague technology experiences, enhance Service Catalogue journeys, improve the Employee Centre, and modernize workflows. STL operates through SAFe-aligned feature teams, driving investment-funded enhancements, business-as-usual improvements, and strategic ServiceNow transformations. What You'll Do: Shape Clear and Actionable Requirements: - Lead requirement discovery sessions with Product Owners, Customer Journey Managers, Tech Leads, Architects, Support Teams, and operational SMEs. - Translate colleague and business needs into structured epics, features, and stories for SAFe teams, ensuring clarity of expected outcomes, dependencies, data needs, and acceptance conditions. - Align work across Catalogue, ITSM, and Employee Centre journeys with STL's transformation themes like guided self-service and catalogue simplification. Drive Design & Decision Clarity: - Facilitate workshops, mapping sessions, and impact assessments using STL journey artefacts and the broader Modern Workplace Journey Atlas. - Collaborate with Service Design partners to ensure that colleague experience, simplicity, and accessibility are at the forefront of every change. Operate as Part of SAFe Feature Teams: - Work closely with Product Owners to maintain a healthy backlog and support PI planning. - Assist in estimation, sequencing, and readiness of work across ServiceNow releases and SAFe increments. - Create traceability between business needs, stories, test expectations, and operational value. Ensure Operational Readiness & Service Quality: - Engage with Service Operations, support teams, and knowledge owners to ensure smooth transitions into live service. - Contribute to knowledge updates, communications, and enhancements for colleague-facing journeys. - Support labs with metrics definition and benefit tracking across key STL journeys. Champion Continuous Improvement: - Identify inefficiencies within processes, catalogue items, knowledge articles, and employee-facing journeys. - Help squads simplify, automate, and optimize ServiceNow workflows and colleague interactions. What You'll Bring: Essential: Proven experience as a Business Analyst in a digital, service, or technology environment. Experience with ServiceNow and developer experience. Strong skills in requirements elicitation, process mapping, business process improvement, and structured story writing. Ability to work within Agile/SAFe delivery structures while juggling multiple work streams. Confident communicator with the ability to engage diverse stakeholders across Modern Workplace disciplines. A user-centered mindset grounded in data, clarity, and delivering measurable colleague and operational value. Desirable: Exposure to enterprise platforms involved in Modern Workplace journeys (e.g., Devices, Knowledge Management, M365 integrated journeys). Knowledge of journey mapping tools and techniques or collaboration with Service Design teams. Why Join Us? This is your chance to be a part of a dynamic team that is dedicated to enhancing the workplace experience. If you're passionate about technology, enjoy solving problems, and thrive in a collaborative environment, we want to hear from you! Apply now and help shape the future of our client's Modern Workplace! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Jun 11, 2026
Contractor
Job Opportunity: ServiceNow Business Analyst - Modern Workplace Location: Leeds or Edinburgh (2 days per week onsite) Contract: 12 months Rate: 550 per day (umbrella) Why This Role Matters: Join our client's Service Transformation Lab (STL) and play a key role in revolutionizing the Modern Workplace Platform! Your efforts will simplify colleague technology experiences, enhance Service Catalogue journeys, improve the Employee Centre, and modernize workflows. STL operates through SAFe-aligned feature teams, driving investment-funded enhancements, business-as-usual improvements, and strategic ServiceNow transformations. What You'll Do: Shape Clear and Actionable Requirements: - Lead requirement discovery sessions with Product Owners, Customer Journey Managers, Tech Leads, Architects, Support Teams, and operational SMEs. - Translate colleague and business needs into structured epics, features, and stories for SAFe teams, ensuring clarity of expected outcomes, dependencies, data needs, and acceptance conditions. - Align work across Catalogue, ITSM, and Employee Centre journeys with STL's transformation themes like guided self-service and catalogue simplification. Drive Design & Decision Clarity: - Facilitate workshops, mapping sessions, and impact assessments using STL journey artefacts and the broader Modern Workplace Journey Atlas. - Collaborate with Service Design partners to ensure that colleague experience, simplicity, and accessibility are at the forefront of every change. Operate as Part of SAFe Feature Teams: - Work closely with Product Owners to maintain a healthy backlog and support PI planning. - Assist in estimation, sequencing, and readiness of work across ServiceNow releases and SAFe increments. - Create traceability between business needs, stories, test expectations, and operational value. Ensure Operational Readiness & Service Quality: - Engage with Service Operations, support teams, and knowledge owners to ensure smooth transitions into live service. - Contribute to knowledge updates, communications, and enhancements for colleague-facing journeys. - Support labs with metrics definition and benefit tracking across key STL journeys. Champion Continuous Improvement: - Identify inefficiencies within processes, catalogue items, knowledge articles, and employee-facing journeys. - Help squads simplify, automate, and optimize ServiceNow workflows and colleague interactions. What You'll Bring: Essential: Proven experience as a Business Analyst in a digital, service, or technology environment. Experience with ServiceNow and developer experience. Strong skills in requirements elicitation, process mapping, business process improvement, and structured story writing. Ability to work within Agile/SAFe delivery structures while juggling multiple work streams. Confident communicator with the ability to engage diverse stakeholders across Modern Workplace disciplines. A user-centered mindset grounded in data, clarity, and delivering measurable colleague and operational value. Desirable: Exposure to enterprise platforms involved in Modern Workplace journeys (e.g., Devices, Knowledge Management, M365 integrated journeys). Knowledge of journey mapping tools and techniques or collaboration with Service Design teams. Why Join Us? This is your chance to be a part of a dynamic team that is dedicated to enhancing the workplace experience. If you're passionate about technology, enjoy solving problems, and thrive in a collaborative environment, we want to hear from you! Apply now and help shape the future of our client's Modern Workplace! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Power BI Developer (Power Apps experience is essential) Banking Locations: Manchester, Birmingham, Edinburgh or Bristol Working: 2 days per week onsite Duration: 6 months (likely extension to end of year) IR35: Inside IR35 (via umbrella) Rate: Up to £600 p/d The Role Looking for a Power BI Developer to design scalable data models, build high-quality datasets, and deliver insightful dashboards supporting critical business processes. You'll also help establish a robust BI data foundation, integrate with ServiceNow, and enable AI-ready reporting. Key Responsibilities Design & optimise Power BI datasets, data models, and schemas Build interactive dashboards & paginated reports Develop DAX measures (KPIs, time intelligence, complex logic) Deliver data transformations using Power Query (M) & SQL Integrate Power BI with ServiceNow & Copilot Studio Manage Power BI Service (workspaces, refresh, performance) Drive data governance, lineage, and documentation Collaborate with stakeholders to deliver scalable BI solutions Key Requirements Strong Power BI (Desktop, Service, DAX, Power Query) Strong Power Apps experience Solid SQL (joins, CTEs, window functions) Data modelling / data warehouse experience ETL pipeline experience Strong stakeholder engagement & communication skills Nice to have: Atlassian tools (JIRA, Confluence) ServiceNow (GRC / data structures) Deadline for applications is Tuesday 2nd June at 5pm.Get in touch for more details - McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
Jun 11, 2026
Contractor
Power BI Developer (Power Apps experience is essential) Banking Locations: Manchester, Birmingham, Edinburgh or Bristol Working: 2 days per week onsite Duration: 6 months (likely extension to end of year) IR35: Inside IR35 (via umbrella) Rate: Up to £600 p/d The Role Looking for a Power BI Developer to design scalable data models, build high-quality datasets, and deliver insightful dashboards supporting critical business processes. You'll also help establish a robust BI data foundation, integrate with ServiceNow, and enable AI-ready reporting. Key Responsibilities Design & optimise Power BI datasets, data models, and schemas Build interactive dashboards & paginated reports Develop DAX measures (KPIs, time intelligence, complex logic) Deliver data transformations using Power Query (M) & SQL Integrate Power BI with ServiceNow & Copilot Studio Manage Power BI Service (workspaces, refresh, performance) Drive data governance, lineage, and documentation Collaborate with stakeholders to deliver scalable BI solutions Key Requirements Strong Power BI (Desktop, Service, DAX, Power Query) Strong Power Apps experience Solid SQL (joins, CTEs, window functions) Data modelling / data warehouse experience ETL pipeline experience Strong stakeholder engagement & communication skills Nice to have: Atlassian tools (JIRA, Confluence) ServiceNow (GRC / data structures) Deadline for applications is Tuesday 2nd June at 5pm.Get in touch for more details - McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
Delivery Manager - Software Development & Integrations Location: London (Hybrid) Salary: 53,000 - 64,000 + Benefits Contract: Fixed Term - 12 Months The Role We are looking for an experienced Delivery Manager to join a large organisation undergoing digital transformation. You'll lead the successful delivery of software development and systems integration projects, working across business and technology teams to ensure solutions are delivered efficiently and transitioned smoothly into operational support. This is an excellent opportunity for someone with strong delivery leadership, stakeholder management and software project management experience. Key Responsibilities Lead the delivery of software development and integration projects. Manage multiple workstreams, priorities and delivery plans. Collaborate with business stakeholders, technical teams and third-party suppliers. Own project governance, resource planning, risk and issue management. Support the transition of delivered solutions into business-as-usual operations. Monitor delivery performance through KPIs, SLAs and reporting. Drive continuous improvement across delivery and support processes. Facilitate Agile ways of working and encourage collaboration across teams. Identify and manage project dependencies, risks and change requests. Essential Skills & Experience Proven experience delivering software development projects from inception through to deployment and support. Strong hands-on project or delivery management experience within software delivery environments. Solid understanding of the Software Development Lifecycle (SDLC), including requirements gathering, design, development, testing, deployment and support. Experience coordinating cross-functional teams including developers, analysts, architects, support teams and third-party suppliers. Strong planning, forecasting, resource management and delivery governance skills. Experience managing project risks, issues, dependencies, and change. Excellent stakeholder management and communication skills, with the ability to engage technical and non-technical audiences. Experience producing delivery reports, KPIs and performance updates for senior stakeholders. Knowledge of Agile delivery methodologies and modern software development practices. Ability to manage multiple projects and priorities simultaneously. Desirable Skills & Experience Experience delivering systems integration projects. Knowledge of cloud technologies and integration platforms. Experience working within ITIL or service management environments. Relevant certifications such as PRINCE 2, PMP, AgilePM, Scrum Master or ITIL. Experience using tools such as Jira, Azure DevOps or ServiceNow. If you're a delivery-focused professional with strong software project management expertise and a practical understanding of the SDLC, we'd love to hear from you. Send your CV to: (url removed) Services advertised are those of an Employment Business.
Jun 11, 2026
Full time
Delivery Manager - Software Development & Integrations Location: London (Hybrid) Salary: 53,000 - 64,000 + Benefits Contract: Fixed Term - 12 Months The Role We are looking for an experienced Delivery Manager to join a large organisation undergoing digital transformation. You'll lead the successful delivery of software development and systems integration projects, working across business and technology teams to ensure solutions are delivered efficiently and transitioned smoothly into operational support. This is an excellent opportunity for someone with strong delivery leadership, stakeholder management and software project management experience. Key Responsibilities Lead the delivery of software development and integration projects. Manage multiple workstreams, priorities and delivery plans. Collaborate with business stakeholders, technical teams and third-party suppliers. Own project governance, resource planning, risk and issue management. Support the transition of delivered solutions into business-as-usual operations. Monitor delivery performance through KPIs, SLAs and reporting. Drive continuous improvement across delivery and support processes. Facilitate Agile ways of working and encourage collaboration across teams. Identify and manage project dependencies, risks and change requests. Essential Skills & Experience Proven experience delivering software development projects from inception through to deployment and support. Strong hands-on project or delivery management experience within software delivery environments. Solid understanding of the Software Development Lifecycle (SDLC), including requirements gathering, design, development, testing, deployment and support. Experience coordinating cross-functional teams including developers, analysts, architects, support teams and third-party suppliers. Strong planning, forecasting, resource management and delivery governance skills. Experience managing project risks, issues, dependencies, and change. Excellent stakeholder management and communication skills, with the ability to engage technical and non-technical audiences. Experience producing delivery reports, KPIs and performance updates for senior stakeholders. Knowledge of Agile delivery methodologies and modern software development practices. Ability to manage multiple projects and priorities simultaneously. Desirable Skills & Experience Experience delivering systems integration projects. Knowledge of cloud technologies and integration platforms. Experience working within ITIL or service management environments. Relevant certifications such as PRINCE 2, PMP, AgilePM, Scrum Master or ITIL. Experience using tools such as Jira, Azure DevOps or ServiceNow. If you're a delivery-focused professional with strong software project management expertise and a practical understanding of the SDLC, we'd love to hear from you. Send your CV to: (url removed) Services advertised are those of an Employment Business.
ITSM ServiceNow Developer ? Liverpool (Hybrid Working) ? Permanent About the Role An exciting opportunity has arisen for an experienced ServiceNow ITSM Developer to take ownership of a critical enterprise platform. You'll be responsible for ensuring the stability, scalability, and ongoing optimisation of ServiceNow, with a strong focus on out-of-the-box (OOTB) configuration over customisation . This role is ideal for someone who enjoys combining technical delivery, governance, and stakeholder collaboration while driving best practice across the platform. Key Responsibilities Platform Ownership Maintain the health, performance, and scalability of the ServiceNow platform Manage upgrades, testing cycles, and remediation of issues Oversee integrations, MID servers, and platform lifecycle activities Development & Configuration Deliver solutions using a configuration-first approach (UI Policies, Business Rules, Flow Designer, etc.) Develop custom solutions only where justified by clear business need Build and maintain integrations (REST, SOAP, webhooks, identity platforms, etc.) Governance & Best Practice Enforce platform standards including naming conventions, update set management, and security controls Support data model integrity and alignment with best practice frameworks (e.g., ITIL, CSDM) Contribute to architectural decisions and platform direction Quality & Operations Own CI/CD pipelines, automated testing (ATF), and deployment controls Ensure regression testing and platform reliability Monitor performance, manage technical debt, and maintain operational excellence Collaboration Work closely with Product Owners and stakeholders to shape backlog and requirements Provide technical guidance, peer reviews, and knowledge sharing across the team About You Proven experience in ServiceNow development and/or administration (approx. 2-4 years) Strong knowledge of ITSM processes (Incident, Change, Problem, Request, etc.) Hands-on experience with configuration-first development approaches Exposure to integrations, testing frameworks, and CI/CD practices Strong stakeholder engagement and communication skills Desirable: ITIL v4 Foundation ServiceNow certifications (CSA, CAD, or specialist certifications) What You'll Get Competitive salary and discretionary bonus Hybrid working model Generous pension and benefits package Private medical insurance Learning and certification support Flexible holiday options A collaborative, forward-thinking environment with a strong focus on continuous improvement Why Apply? This is a great opportunity to take a lead role in shaping and governing a modern ServiceNow platform , working in a business that values long-term thinking, continuous improvement, and high-quality delivery. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Jun 11, 2026
Full time
ITSM ServiceNow Developer ? Liverpool (Hybrid Working) ? Permanent About the Role An exciting opportunity has arisen for an experienced ServiceNow ITSM Developer to take ownership of a critical enterprise platform. You'll be responsible for ensuring the stability, scalability, and ongoing optimisation of ServiceNow, with a strong focus on out-of-the-box (OOTB) configuration over customisation . This role is ideal for someone who enjoys combining technical delivery, governance, and stakeholder collaboration while driving best practice across the platform. Key Responsibilities Platform Ownership Maintain the health, performance, and scalability of the ServiceNow platform Manage upgrades, testing cycles, and remediation of issues Oversee integrations, MID servers, and platform lifecycle activities Development & Configuration Deliver solutions using a configuration-first approach (UI Policies, Business Rules, Flow Designer, etc.) Develop custom solutions only where justified by clear business need Build and maintain integrations (REST, SOAP, webhooks, identity platforms, etc.) Governance & Best Practice Enforce platform standards including naming conventions, update set management, and security controls Support data model integrity and alignment with best practice frameworks (e.g., ITIL, CSDM) Contribute to architectural decisions and platform direction Quality & Operations Own CI/CD pipelines, automated testing (ATF), and deployment controls Ensure regression testing and platform reliability Monitor performance, manage technical debt, and maintain operational excellence Collaboration Work closely with Product Owners and stakeholders to shape backlog and requirements Provide technical guidance, peer reviews, and knowledge sharing across the team About You Proven experience in ServiceNow development and/or administration (approx. 2-4 years) Strong knowledge of ITSM processes (Incident, Change, Problem, Request, etc.) Hands-on experience with configuration-first development approaches Exposure to integrations, testing frameworks, and CI/CD practices Strong stakeholder engagement and communication skills Desirable: ITIL v4 Foundation ServiceNow certifications (CSA, CAD, or specialist certifications) What You'll Get Competitive salary and discretionary bonus Hybrid working model Generous pension and benefits package Private medical insurance Learning and certification support Flexible holiday options A collaborative, forward-thinking environment with a strong focus on continuous improvement Why Apply? This is a great opportunity to take a lead role in shaping and governing a modern ServiceNow platform , working in a business that values long-term thinking, continuous improvement, and high-quality delivery. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
A leading IT Consultancy is seeking a ServiceNow Developer Consultant on a contract basis. You must hold an active SC Clearance The Senior Technical Consultant/Senior ServiceNow Developer is responsible for designing, configuring, and delivering scalable, high-quality ServiceNow solutions across key modules including ITSM, ITOM, and Employee Centre. This is a hands-on role requiring strong expertise in end-to-end ServiceNow implementation, from requirements gathering through to deployment and optimisation. The consultant works closely with business and technical stakeholders to capture requirements, define user stories, and translate them into robust platform solutions that enhance service management, operational visibility, and employee experience. Key responsibilities include configuring core ServiceNow capabilities such as workflows, forms, catalog items, knowledge management, self-service portals, and automation, while ensuring solutions are aligned with platform best practices and governance standards. The role also involves developing and supporting integrations using ServiceNow APIs, IntegrationHub, and MID Server, enabling seamless connectivity across enterprise systems. In addition, the consultant supports ITOM capabilities, including CMDB, Discovery, Service Mapping, and Event Management, contributing to improved visibility and reliability of services. The role demands a strong focus on quality, scalability, and maintainability, ensuring all solutions adhere to architectural standards, security requirements, and industry best practices, while driving continuous improvement and value delivery. Key Skills & Capabilities Strong hands-on experience in ServiceNow implementation and development Expertise in ITSM, ITOM, and Employee Centre modules Proficiency in ServiceNow configuration (workflows, forms, catalog, automation) Experience with integrations (APIs, IntegrationHub, MID Server) Knowledge of CMDB, Discovery, Service Mapping, and Event Management Strong stakeholder engagement and requirements translation skills Adherence to platform best practices, governance, and security standards ServiceNow Developer Consultant
Jun 10, 2026
Contractor
A leading IT Consultancy is seeking a ServiceNow Developer Consultant on a contract basis. You must hold an active SC Clearance The Senior Technical Consultant/Senior ServiceNow Developer is responsible for designing, configuring, and delivering scalable, high-quality ServiceNow solutions across key modules including ITSM, ITOM, and Employee Centre. This is a hands-on role requiring strong expertise in end-to-end ServiceNow implementation, from requirements gathering through to deployment and optimisation. The consultant works closely with business and technical stakeholders to capture requirements, define user stories, and translate them into robust platform solutions that enhance service management, operational visibility, and employee experience. Key responsibilities include configuring core ServiceNow capabilities such as workflows, forms, catalog items, knowledge management, self-service portals, and automation, while ensuring solutions are aligned with platform best practices and governance standards. The role also involves developing and supporting integrations using ServiceNow APIs, IntegrationHub, and MID Server, enabling seamless connectivity across enterprise systems. In addition, the consultant supports ITOM capabilities, including CMDB, Discovery, Service Mapping, and Event Management, contributing to improved visibility and reliability of services. The role demands a strong focus on quality, scalability, and maintainability, ensuring all solutions adhere to architectural standards, security requirements, and industry best practices, while driving continuous improvement and value delivery. Key Skills & Capabilities Strong hands-on experience in ServiceNow implementation and development Expertise in ITSM, ITOM, and Employee Centre modules Proficiency in ServiceNow configuration (workflows, forms, catalog, automation) Experience with integrations (APIs, IntegrationHub, MID Server) Knowledge of CMDB, Discovery, Service Mapping, and Event Management Strong stakeholder engagement and requirements translation skills Adherence to platform best practices, governance, and security standards ServiceNow Developer Consultant
ServiceNow Developer 60- 65 per hour (Inside IR35) 12-Month Contract Hybrid Working - Soho, London We're looking for an experienced ServiceNow Developer to join a high-profile digital platform team supporting globally used content and partner management systems. This is an opportunity to work on large-scale, business-critical applications used by internal and external stakeholders worldwide. The successful candidate will be a proactive and technically strong ServiceNow professional who enjoys collaborating across multiple teams, influencing stakeholders, and delivering high-quality platform solutions in a fast-paced Agile environment. Key Responsibilities Design, develop, and implement solutions across the ServiceNow platform Provide technical expertise and best-practice guidance on ServiceNow capabilities Work closely with business and technical stakeholders to gather and refine requirements Translate business requirements into scalable technical solutions Plan, estimate, and deliver platform enhancements and new functionality Develop integrations between ServiceNow and third-party systems Participate in Agile ceremonies and contribute to continuous improvement initiatives Troubleshoot and resolve complex platform issues Essential Skills & Experience 5+ years' experience developing solutions on the ServiceNow platform Strong hands-on Service Portal development experience Excellent knowledge of: HTML CSS JavaScript AngularJS Bootstrap JSON REST/SOAP APIs HTTP protocols Experience developing ServiceNow integrations Strong understanding of ServiceNow core platform architecture Experience working within Agile delivery environments Excellent problem-solving and troubleshooting skills Strong communication and stakeholder management skills Ability to work independently and collaboratively within distributed teams Desirable Skills & Experience Experience with ServiceNow Customer Service Management (CSM) Experience working with Jira and Confluence Experience within Scrum, Agile, or SAFe delivery frameworks Knowledge of SaaS and cloud-based technologies Certifications (Desirable) ServiceNow Certified Application Developer (CAD) ServiceNow Customer Service Management (CSM) Certification Personal Attributes Natural problem solver with a proactive mindset Strong attention to detail Able to manage competing priorities and project deadlines Comfortable influencing stakeholders at all levels Strong team player with the ability to work autonomously Contract Details Rate: 60- 65 per hour (Inside IR35) Duration: 12 months Location: Hybrid working from Soho, London If you're an experienced ServiceNow Developer looking for a long-term contract on a large-scale platform programme, we'd love to hear from you.
Jun 10, 2026
Contractor
ServiceNow Developer 60- 65 per hour (Inside IR35) 12-Month Contract Hybrid Working - Soho, London We're looking for an experienced ServiceNow Developer to join a high-profile digital platform team supporting globally used content and partner management systems. This is an opportunity to work on large-scale, business-critical applications used by internal and external stakeholders worldwide. The successful candidate will be a proactive and technically strong ServiceNow professional who enjoys collaborating across multiple teams, influencing stakeholders, and delivering high-quality platform solutions in a fast-paced Agile environment. Key Responsibilities Design, develop, and implement solutions across the ServiceNow platform Provide technical expertise and best-practice guidance on ServiceNow capabilities Work closely with business and technical stakeholders to gather and refine requirements Translate business requirements into scalable technical solutions Plan, estimate, and deliver platform enhancements and new functionality Develop integrations between ServiceNow and third-party systems Participate in Agile ceremonies and contribute to continuous improvement initiatives Troubleshoot and resolve complex platform issues Essential Skills & Experience 5+ years' experience developing solutions on the ServiceNow platform Strong hands-on Service Portal development experience Excellent knowledge of: HTML CSS JavaScript AngularJS Bootstrap JSON REST/SOAP APIs HTTP protocols Experience developing ServiceNow integrations Strong understanding of ServiceNow core platform architecture Experience working within Agile delivery environments Excellent problem-solving and troubleshooting skills Strong communication and stakeholder management skills Ability to work independently and collaboratively within distributed teams Desirable Skills & Experience Experience with ServiceNow Customer Service Management (CSM) Experience working with Jira and Confluence Experience within Scrum, Agile, or SAFe delivery frameworks Knowledge of SaaS and cloud-based technologies Certifications (Desirable) ServiceNow Certified Application Developer (CAD) ServiceNow Customer Service Management (CSM) Certification Personal Attributes Natural problem solver with a proactive mindset Strong attention to detail Able to manage competing priorities and project deadlines Comfortable influencing stakeholders at all levels Strong team player with the ability to work autonomously Contract Details Rate: 60- 65 per hour (Inside IR35) Duration: 12 months Location: Hybrid working from Soho, London If you're an experienced ServiceNow Developer looking for a long-term contract on a large-scale platform programme, we'd love to hear from you.
Competitive Salary Derby - Hybrid Contract We are partnering with a leading technology and managed services organisation that is continuing to invest heavily in its ServiceNow platform and digital transformation capabilities. As part of this growth, they are looking to appoint an experienced ServiceNow Developer on a contract basis, to play a key role in designing, developing, and enhancing enterprise-scale ServiceNow solutions. This is an excellent opportunity to join a business delivering complex operational and customer-facing services across a variety of sectors. The successful candidate will work on challenging projects spanning service management, customer operations, field services, asset management, workflow automation, and platform integrations. Required Skills & Experience Extensive hands-on ServiceNow development and configuration experience Experience delivering solutions across multiple ServiceNow modules, including: IT Service Management (ITSM) Customer Service Management (CSM) Field Service Management (FSM) Enterprise Asset Management (EAM) Strategic Portfolio Management (SPM) Strong JavaScript development skills within the ServiceNow platform Proven experience with: Glide API Flow Designer IntegrationHub REST APIs JSON and XML payloads Import Sets and Transform Maps Service Portal and UI Builder Workspace development Notifications and email scripting Experience designing scalable workflows and automation solutions Good understanding of ITIL processes and service management best practices Experience integrating ServiceNow with external platforms and third-party systems Strong troubleshooting and problem-solving capabilities Excellent communication and stakeholder management skills Previous customer-facing experience Essential Certifications Applicants must hold: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) If you have the experience we are looking for and you think you will succeed within this industry and role, apply today.
Jun 10, 2026
Full time
Competitive Salary Derby - Hybrid Contract We are partnering with a leading technology and managed services organisation that is continuing to invest heavily in its ServiceNow platform and digital transformation capabilities. As part of this growth, they are looking to appoint an experienced ServiceNow Developer on a contract basis, to play a key role in designing, developing, and enhancing enterprise-scale ServiceNow solutions. This is an excellent opportunity to join a business delivering complex operational and customer-facing services across a variety of sectors. The successful candidate will work on challenging projects spanning service management, customer operations, field services, asset management, workflow automation, and platform integrations. Required Skills & Experience Extensive hands-on ServiceNow development and configuration experience Experience delivering solutions across multiple ServiceNow modules, including: IT Service Management (ITSM) Customer Service Management (CSM) Field Service Management (FSM) Enterprise Asset Management (EAM) Strategic Portfolio Management (SPM) Strong JavaScript development skills within the ServiceNow platform Proven experience with: Glide API Flow Designer IntegrationHub REST APIs JSON and XML payloads Import Sets and Transform Maps Service Portal and UI Builder Workspace development Notifications and email scripting Experience designing scalable workflows and automation solutions Good understanding of ITIL processes and service management best practices Experience integrating ServiceNow with external platforms and third-party systems Strong troubleshooting and problem-solving capabilities Excellent communication and stakeholder management skills Previous customer-facing experience Essential Certifications Applicants must hold: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) If you have the experience we are looking for and you think you will succeed within this industry and role, apply today.
Job Title: ServiceNow Solution Architect / Lead Developer (HAM/SAM) Location: Remote (with rare, occasional travel to London) Contract Duration: 6 months Start Date: Immediate About the Role: We are seeking an expert ServiceNow Solution Architect to drive the implementation and rollout of Now Assist , with a core focus on Hardware Asset Management (HAM) and Software Asset Management (SAM) for a major enterprise client. In this role, you will act as the primary Subject Matter Expert, shaping high-level design, providing robust technical governance, and guiding a blended team of developers to deliver differentiated platform solutions. Key Responsibilities: Act as the core SME for ServiceNow HAM & SAM, leading design sessions, sprint planning, and project delivery. Own the technical requirements and architecture for the HAM & SAM build and implementation. Provide strict technical governance across the ServiceNow platform, enforcing coding standards across development teams. Architect solutions and document clear High-Level Design (HLD) artifacts. Act as the definitive escalation point for complex technical issues, development blockers, and major incident triage. Proactively identify business improvement opportunities and ensure optimal platform health. What We're Looking For: Expert Proficiency: Deep, demonstrable expertise in ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM). Architectural Leadership: Proven background in Solution Architecture and Planning, with the ability to translate complex client requirements into actionable development tasks. Availability: Must be available to commence work immediately. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Jun 10, 2026
Contractor
Job Title: ServiceNow Solution Architect / Lead Developer (HAM/SAM) Location: Remote (with rare, occasional travel to London) Contract Duration: 6 months Start Date: Immediate About the Role: We are seeking an expert ServiceNow Solution Architect to drive the implementation and rollout of Now Assist , with a core focus on Hardware Asset Management (HAM) and Software Asset Management (SAM) for a major enterprise client. In this role, you will act as the primary Subject Matter Expert, shaping high-level design, providing robust technical governance, and guiding a blended team of developers to deliver differentiated platform solutions. Key Responsibilities: Act as the core SME for ServiceNow HAM & SAM, leading design sessions, sprint planning, and project delivery. Own the technical requirements and architecture for the HAM & SAM build and implementation. Provide strict technical governance across the ServiceNow platform, enforcing coding standards across development teams. Architect solutions and document clear High-Level Design (HLD) artifacts. Act as the definitive escalation point for complex technical issues, development blockers, and major incident triage. Proactively identify business improvement opportunities and ensure optimal platform health. What We're Looking For: Expert Proficiency: Deep, demonstrable expertise in ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM). Architectural Leadership: Proven background in Solution Architecture and Planning, with the ability to translate complex client requirements into actionable development tasks. Availability: Must be available to commence work immediately. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Senior ServiceNow Developer (x2) Location: London, UK Working Model: Hybrid Security Clearance: Active SC Clearance required (must already hold valid SC Clearance) Experience: 6-10 years Role Overview We are seeking two experienced Senior ServiceNow Developers to join a high-profile programme based in London. The successful candidates will have a strong track record of delivering ServiceNow solutions across ITSM, ITOM, and CMDB environments, working closely with stakeholders, architects, and technical teams to design, develop, and optimise ServiceNow capabilities. This is an excellent opportunity to work on complex enterprise-scale ServiceNow implementations within a secure environment, supporting digital transformation and service management initiatives. Key Responsibilities Design, develop, configure, and support ServiceNow solutions across ITSM, ITOM, and CMDB modules. Build and maintain workflows, integrations, custom applications, business rules, client scripts, and UI policies. Support CMDB design, data modelling, governance, and data quality initiatives. Implement and enhance Discovery, Service Mapping, Event Management, and other ITOM capabilities. Collaborate with business stakeholders to gather requirements and translate them into technical solutions. Participate in technical design workshops and provide best-practice recommendations. Troubleshoot and resolve platform issues while ensuring optimal performance and scalability. Support ServiceNow upgrades, releases, testing, and deployment activities. Produce and maintain technical documentation and knowledge transfer materials. Mentor junior developers and contribute to platform governance and development standards. Required Skills & Experience 6-10 years of experience delivering ServiceNow projects in enterprise environments. Strong hands-on experience with: ITSM ITOM (Discovery, Service Mapping, Event Management preferred) CMDB design and administration Expertise in ServiceNow Scripting, including JavaScript, Business Rules, Script Includes, Client Scripts, and Flow Designer. Experience integrating ServiceNow with third-party applications and enterprise systems. Strong understanding of ServiceNow development best practices and platform architecture. Experience working in Agile delivery environments. Excellent communication and stakeholder management skills. Essential Requirements Active SC Clearance (mandatory). Ability to work in a hybrid model with regular attendance in London. Strong problem-solving and analytical skills. Eligible to work in the UK.
Jun 10, 2026
Contractor
Senior ServiceNow Developer (x2) Location: London, UK Working Model: Hybrid Security Clearance: Active SC Clearance required (must already hold valid SC Clearance) Experience: 6-10 years Role Overview We are seeking two experienced Senior ServiceNow Developers to join a high-profile programme based in London. The successful candidates will have a strong track record of delivering ServiceNow solutions across ITSM, ITOM, and CMDB environments, working closely with stakeholders, architects, and technical teams to design, develop, and optimise ServiceNow capabilities. This is an excellent opportunity to work on complex enterprise-scale ServiceNow implementations within a secure environment, supporting digital transformation and service management initiatives. Key Responsibilities Design, develop, configure, and support ServiceNow solutions across ITSM, ITOM, and CMDB modules. Build and maintain workflows, integrations, custom applications, business rules, client scripts, and UI policies. Support CMDB design, data modelling, governance, and data quality initiatives. Implement and enhance Discovery, Service Mapping, Event Management, and other ITOM capabilities. Collaborate with business stakeholders to gather requirements and translate them into technical solutions. Participate in technical design workshops and provide best-practice recommendations. Troubleshoot and resolve platform issues while ensuring optimal performance and scalability. Support ServiceNow upgrades, releases, testing, and deployment activities. Produce and maintain technical documentation and knowledge transfer materials. Mentor junior developers and contribute to platform governance and development standards. Required Skills & Experience 6-10 years of experience delivering ServiceNow projects in enterprise environments. Strong hands-on experience with: ITSM ITOM (Discovery, Service Mapping, Event Management preferred) CMDB design and administration Expertise in ServiceNow Scripting, including JavaScript, Business Rules, Script Includes, Client Scripts, and Flow Designer. Experience integrating ServiceNow with third-party applications and enterprise systems. Strong understanding of ServiceNow development best practices and platform architecture. Experience working in Agile delivery environments. Excellent communication and stakeholder management skills. Essential Requirements Active SC Clearance (mandatory). Ability to work in a hybrid model with regular attendance in London. Strong problem-solving and analytical skills. Eligible to work in the UK.
ServiceNow Developer/Senior ServiceNow Developer (SC Cleared) We are looking for experienced ServiceNow Developers and Senior ServiceNow Developers to join a high-profile project. The ideal candidate will have hands-on experience delivering ServiceNow solutions across ITSM, ITOM, and CMDB modules. Key Responsibilities Design, develop, configure, and customize ServiceNow applications and workflows. Implement and support ServiceNow ITSM, ITOM, and CMDB solutions. Develop integrations, automation, and platform enhancements. Collaborate with stakeholders to gather requirements and deliver scalable solutions. Perform troubleshooting, testing, and deployment activities. Ensure adherence to ServiceNow best practices and development standards. Required Skills & Experience 3-10 years of ServiceNow development experience. Strong hands-on expertise in ITSM, ITOM, and CMDB. Experience with JavaScript, ServiceNow Scripting, workflows, integrations, and platform customization. Good understanding of ServiceNow architecture and administration. Strong problem-solving and communication skills. Mandatory Requirement Active SC Clearance (Security Clearance) is required. Candidates must already hold valid SC Clearance.
Jun 10, 2026
Contractor
ServiceNow Developer/Senior ServiceNow Developer (SC Cleared) We are looking for experienced ServiceNow Developers and Senior ServiceNow Developers to join a high-profile project. The ideal candidate will have hands-on experience delivering ServiceNow solutions across ITSM, ITOM, and CMDB modules. Key Responsibilities Design, develop, configure, and customize ServiceNow applications and workflows. Implement and support ServiceNow ITSM, ITOM, and CMDB solutions. Develop integrations, automation, and platform enhancements. Collaborate with stakeholders to gather requirements and deliver scalable solutions. Perform troubleshooting, testing, and deployment activities. Ensure adherence to ServiceNow best practices and development standards. Required Skills & Experience 3-10 years of ServiceNow development experience. Strong hands-on expertise in ITSM, ITOM, and CMDB. Experience with JavaScript, ServiceNow Scripting, workflows, integrations, and platform customization. Good understanding of ServiceNow architecture and administration. Strong problem-solving and communication skills. Mandatory Requirement Active SC Clearance (Security Clearance) is required. Candidates must already hold valid SC Clearance.
