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Role: Internal Sales Executive Location: Birmingham Salary: £35,000 + Uncapped Commission + Career Progression Are you a driven sales professional looking to break into one of the fastest-growing sectors in tech? Do you want to be part of a high-performing team where internal sales is seen as a revenue engine-not a back-office support function? We're hiring for an ambitious Internal Sales Executive to join a rapidly expanding UK technology solutions provider delivering services across Cloud, Cyber Security, Infrastructure, Managed Services, and Modern Workplace . This is an exciting opportunity to work closely with senior sales leaders, strategic account managers, and leading technology vendors while building a genuine long-term career in IT sales. The Opportunity This is far more than processing quotes and chasing orders. You'll play a key commercial role in helping generate pipeline, progressing live opportunities, engaging customers, and helping close deals across private and public sector clients. You'll be at the centre of the action-working with cutting-edge technologies, recognised vendors, and enterprise-level customers. What You'll Be Doing Sales & Business Growth Identify, qualify, and progress new business opportunities Follow up inbound leads and proactive outbound campaigns Drive upsell and cross-sell opportunities within existing accounts Support growth across Cloud, Cyber, Infrastructure & Managed Services Strategic Account Support Work alongside senior Account Directors on key customer accounts Assist with quotes, proposals, pricing, and commercial discussions Keep customers engaged throughout the sales cycle Vendor & Partner Collaboration Work with top-tier technology vendors and partner programmes Utilise funding, incentives, and sales enablement tools Attend vendor training and development sessions Sales Operations Manage quotes, CRM updates, pipeline reporting, and deal registration Ensure pricing accuracy and strong commercial governance What We're Looking For 1-3+ years experience in internal sales, SDR, sales support, or telesales Experience in IT, telecoms, MSP, reseller, or tech environments is highly desirable Confident communicator by phone, email, and face-to-face Organised, commercially aware, and target driven Able to manage multiple opportunities at once Motivated to learn technology and build a sales career Nice to Have Exposure to any of the below would be a bonus: Microsoft 365 / Azure VMware / Nutanix Backup & Cyber Security Networking / Infrastructure / Managed Services Why Apply? Join a growing, high-energy technology business Uncapped earning potential Clear route into Account Management / Senior Sales Full vendor training & certifications Work with enterprise customers and exciting technologies Be part of a genuine high-performance culture Ready to Accelerate Your Career? If you're hungry to succeed, commercially minded, and want to build a future in one of the UK's most exciting tech markets - we'd love to hear from you.

We are looking for a Zscaler Engineer to join the Cyber team on a contract basis to to provide technical leadership for the migration of web Proxy services from a Legacy Trend solution to Zscaler Internet Access (ZIA ) , ensuring effective coordination of engineering teams, data-driven technical planning, and successful migration execution within a structured delivery environment. Location: Preston - ad hoc travel to site - mainly remote Duration: 6 months Day rate £450-500 a day - Inside IR35 Key Skills & Experience Required Deep technical expertise in: Zscaler ZIA and ZPA (CASB desirable) Identity integration (Entra ID, SSO, SCIM, Conditional Access) Azure IaaS and networking (VPN Gateway, routing, connectivity design) Strong working knowledge of: Enterprise networking (routing, switching, Firewalls) Security operations, logging, and SIEM integration Proven experience leading engineering teams across infrastructure/network/security transformations Strong data handling capability, including advanced Excel for engineering control and analysis Ability to operate effectively within ambiguous, evolving technical environments The Zscaler Engineer role will be required to and to demonstrate that they can undertake the following; Technical Leadership Provide hands-on technical leadership across Infrastructure and Network Engineering teams, guiding in resolving technical issues and design challenges Provide subject matter expertise across Zscaler (ZIA, ZPA, and CASB) and Azure Review the relevant Zscaler Designs and act as the escalation point for technical migration challenges Migration Delivery Work with the PM to plan and then oversee execution of the Proxy migration workstream across both the on-premises and Azure estates Technical management of the migration waves, cutover activities, and rollback planning Ensure minimal service disruption and alignment with security standards Coordinate interdependencies with infrastructure, application, and network teams Data Management & Planning Own and govern the core engineering dataset (Excel-based) supporting migration Develop and maintain technical artefacts and engineering controls to support engineering decision-making Governance & Reporting Provide technical assurance and reporting into the project manager Identify and manage technical risks, issues, and constraints Ensure consistency and quality across project engineering outputs Deliverables Technical server migration control dataset Maintained and validated migration dataset Technical progress reporting (status, risks, issues, dependencies) Successful migration of in-scope services to ZIA Post-migration validation and issue resolution For further information please contact Sarah Owen (see below)

Overview At Solus, part of the Aviva family, we are transforming how technology supports our colleagues and customers across the UK. We are looking for an IT Operations and Digital Workplace Manager to lead our operational teams and shape the future of our digital workplace. This is a senior role with the opportunity to make a real impact on how people experience technology every day. About the role You will lead our IT Operations, Service Desk and Digital Workplace Engineering teams, ensuring we deliver a reliable, secure and modern technology experience for everyone at Solus. You will own the strategy for the digital workplace, drive operational excellence, and lead the continual improvement of our core IT services. This role is perfect for someone who enjoys combining technical leadership with people leadership, and who thrives in a fast-moving, service focused environment. Responsibilities Leading the strategy for IT Operations and the Digital Workplace in line with Solus and Aviva technology goals. Driving service stability, operational performance and continual improvement across our core IT services. Overseeing incident, problem, change and request management and leading P1 and P2 governance. Managing the modern workplace environment including Intune, Autopilot, device lifecycle, Teams, OneDrive, SharePoint and wider M365 tools. Ensuring identity, access and endpoint security controls are robust and well embedded. Leading high performing operational teams, building capability and creating a strong customer centric culture. Managing supplier relationships, contracts, SLAs and commercial decisions. Owning operational budgets, technology asset lifecycle and licensing. Ensuring compliance with Solus and Aviva policies, cyber standards, and audit requirements. Acting as a senior technology partner to leaders across the business, communicating operational health, changes and improvements clearly. Qualifications Proven leadership experience across IT Operations, Service Desk or Digital Workplace. Strong knowledge of endpoint management (Intune, Autopilot), M365, identity and device management. A solid foundation in service management, operational resilience and problem resolution. Experience working with suppliers, MSPs and technology partners. Excellent communication skills with the ability to simplify technical information. A proactive, organised and customer focused approach. ITIL v4 and Microsoft certifications (M365, Intune, Entra ID) are an advantage. Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.

Are you an experienced IT professional with a strong background in Microsoft 365 and infrastructure support? Join Transforming PLC as an IT Business Partner and play a key role in supporting and improving digital services that make a real difference across our social care operations. IT Business PartnerManchester Hybrid (with some travel) Full Time, Permanent £40,000 per year plus benefits Please note: you must be authorised to work in the UK Transforming PLC is a UK-based group with social care provider subsidiaries. We are committed to safe, high-quality care, strong governance, and operational excellence. Our Digital Services function enables secure, reliable technology services for colleagues across offices, care settings and hybrid working, supporting better outcomes for the people we support. About the role: We are looking for an experienced IT Business Partner to join our Digital Services team. A hybrid role based in Manchester with some travel, this is a great opportunity for a technically strong, business-focused IT professional to play a key role in supporting and improving technology across a multi-site organisation. You will act as a trusted partner to stakeholders, provide technical expertise across Microsoft 365 and infrastructure, and help ensure our services are secure, reliable and fit for purpose. What you'll be doing: Act as the subject matter expert for IT infrastructure, with a focus on Microsoft 365, connectivity and site-based technologies. Provide Level 3 support and lead technical problem resolution across the organisation. Build strong relationships with stakeholders and act as a trusted advisor on digital services. Support secure, resilient and effective IT services across multiple locations. Work with third-party suppliers and internal teams to improve systems and resolve major incidents. What we're looking for: Strong knowledge of the Microsoft 365 ecosystem and IT infrastructure support. Experience in a senior infrastructure, 3rd line or similar technical support role. Good understanding of networking fundamentals, cyber security and cloud technologies. Experience supporting multi-site environments and managing third-party suppliers. Excellent problem-solving skills and the ability to communicate clearly with technical and non-technical stakeholders. Experience in healthcare or social care environments would be an advantage. What we offer: Competitive salary and benefits package. Hybrid working with flexibility aligned to business needs. Opportunities for professional development and career growth. A collaborative and supportive working environment. If you are a proactive IT professional who enjoys combining technical expertise with stakeholder partnership, we would love to hear from you. Apply now to join us and help shape reliable, secure and effective digital services across the organisation. How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Other suitable skills and experience includes IT Infrastructure Engineer, Senior IT Support Engineer, 3rd Line Support Engineer, Technical Services Manager, IT Operations Engineer, Microsoft 365 Engineer, Infrastructure Support Analyst, Systems Administrator, IT Manager, Network and Infrastructure Engineer, Digital Services Partner, Technical Account Manager, Cloud Support Engineer, Service Delivery Analyst, End User Computing Engineer, IT Solutions Specialist, ICT Business Partner.

IT Operations Manager Please note this role is full onsite (however, free daily parking or subsidised work commute is offered). In addition, my client is unable to offer sponsorship, now or in the future. The role is based in my clients headquarters in central Norwich. Permanent, Full Time. Salary to 55K dependant on experience. Generous Pension. 25 days holiday plus public holidays + up to 3 days Long Service entitlement. Health Scheme. Generous Life Assurance. Free use of electric vehicle charge points. 9am to 5pm working hours with 45 mins paid lunch break ( some flexi-time also offered to allow a day off in lieu) Fresh fruit daily, plus regular treats. Training Courses to further enhance technical skills and learning. cycle to work schemes. Other additional perks offered. The company is based within Norwich City Centre, so easily accessible by car, train or cycle. It's not too far from some great pubs, too! If you are keen to join progressive company, gain exposure to a diverse array of technologies, and provided the opportunity to learn and progress within the organisation, take a senior, responsible role, and make an impact with their technical environment, then please apply. My client is in urgent need of an experienced IT Operations Manager to manage the existing IT Infrastructure Team and be responsible for overseeing the daily operations of the IT department, ensuring the stability, reliability, and security of the organization's IT infrastructure. This includes managing the IT Service Desk operations and teams. Leadership and Management: Lead and manage the service desk team to deliver exceptional technical support to internal users, ensuring prompt resolution of IT issues. Implementing best practices and driving continuous improvement to enhance customer experience and operational efficiency. The successful candidate will be responsible for ensuring appropriate cyber security systems are in place. IT Infrastructure: Oversee the maintenance, support, and optimization of all IT systems, including servers, networks, and applications. Ensure the infrastructure is secure and compliant with industry standards. Compliance and Security: Ensure all IT operations comply with relevant laws, regulations, and industry standards. Ensure alignment with corporate and cluster policies, procedures, service levels and defined process, to contribute to the standardization of IT. Performance Monitoring: Monitor and analyse the performance of IT systems and services. Identify areas for improvement and implement changes as needed. About You: Preferred 4 years+ years of recent, relevant experience. Experience in IT management, with a proven track record of leading and managing IT teams in a service led environment. Previous experience of managing suppliers. Strong knowledge of IT systems, networks, and applications. Familiarity with cloud computing, cybersecurity, and data management. Expertise in change planning. Virtualisation of both Server and Desktop environments using VMWare. Windows Servers/Desktop operating systems. Active Directory and Group Policy knowledge. Microsoft 365 Exchange knowledge.

Type: Full-Time (40 hours per week) Reports to: Director of Operations Location: Westminster, London (expectation of working from our office 2-3 days a week) Salary: c£68,000, depending on experience Start date: We expect to complete interviews in July, with the successful candidate joining the team as soon as possible thereafter, subject to reference checks and notice period. How to apply: Please submit your application using our application form () by 9am UK time on Monday 22 June 2026. About CLTR The Centre for Long-Term Resilience (CLTR) is a UK-based, non-profit and independent think tank with a mission to transform global resilience to extreme AI and biological risks. We achieve this by working with governments and institutions, offering targeted, evidence-based advice designed to enhance understanding, decision-making and governance. The Role The Operations Manager is a key hire within our small but highly effective Operations Unit, sitting alongside a People Operations Manager and reporting directly to the Director of Operations. The Operations Manager will play a pivotal role in supporting CLTR's overall operations, working across units and delivering projects spanning cybersecurity, finance, administration, data protection, office management and others. This is a hands-on, generalist role suited to a skilled and self-motivated operator who thrives in a fast-paced environment and is comfortable switching between strategic project management and day-to-day delivery. You will have the confidence to take on new challenges and the ability to communicate clearly with internal teams, contractors and external service providers to drive impact. You will take ownership of key operational systems and processes, lead on our internal cybersecurity and IT operations (in partnership with our external managed service provider), and support a range of compliance, administrative, and organisational improvement projects. As the organisation grows, this role will be central to building the infrastructure that supports a scaling team. What you'll do: Project & Operations Management Project manage key operational initiatives from initiation through to delivery, maintaining clear plans, timelines, and stakeholder communication. Support the Director of Operations in developing and implementing operational strategies aligned with the organisation's growth plans. Identify inefficiencies in existing systems and processes and drive improvements, ensuring the organisation is well-positioned to scale. Maintain operational documentation, process guides, and internal knowledge management systems. Cybersecurity and IT: Serve as the primary internal point of contact for our external IT and managed security service provider, ensuring service levels are maintained and issues are resolved promptly. Oversee day-to-day IT operations including device management, software licensing, onboarding/offboarding technology needs, and user support escalations. Lead the implementation and ongoing management of the organisation's cybersecurity policies and controls, in line with relevant frameworks (e.g. Cyber Essentials). Maintain and develop an asset register, acceptable use policies, access controls, and incident response procedures. Proactively identify and mitigate IT and security risks as the organisation grows, including preparing for future infrastructure needs. Coordinate internal roll out and learning around AI tools. Compliance & Governance Support Maintain and update internal policies in coordination with the Director of Operations, People Operations Manager and relevant leads. Support the People Operations Manager with HR-adjacent compliance requirements where appropriate (e.g. right to work checks, DBS, data handling). Support organisational compliance activities, including data protection (UK GDPR) and any sector-or donor-specific regulatory requirements. Assist in preparing for and managing external audits, accreditations, and due diligence processes. Office & Administrative Operations Oversee the smooth day-to-day running of office operations, including facilities management, supplier relationships, and procurement. Manage relationships with key operational suppliers and service providers, reviewing contracts and ensuring value for money. Provide flexible administrative support to the Director of Operations and wider Operations Unit as needed, with a can-do approach to varied tasks. Support the planning and logistics of internal events, offsites, and all-staff meetings. Provide flexible operational support to the Risk Management Unit (0.5 days per week) Organisational Development Contribute to scaling the organisation's operational capabilities as headcount grows, including helping to onboard new staff, implement new tools, and embed operational best practice. Play an active role in fostering a well-organised, collaborative, and mission-aligned working culture. Any other tasks as reasonably requested by your line manager. Person Specification Essential Proven track record in an operations, project management, or business management role. Strong project management skills, with the ability to manage multiple workstreams simultaneously and deliver to deadlines. Proven ability to manage IT and/or cybersecurity operations, ideally including experience working with external managed service providers. Experience supporting compliance or governance functions, including working knowledge of UK GDPR and data protection practice. Exceptional attention to detail and organisational skills, with a systematic approach to documentation and process management. A self-starter mentality - comfortable with ambiguity, able to take initiative, and happy to roll up their sleeves on both strategic and administrative tasks. High agency and a proactive, ownership-driven approach - you follow through on commitments, adapt quickly, and don't wait to be told what needs doing. Excellent interpersonal skills, able to communicate clearly, kindly and directly - giving and receiving feedback openly, and building strong relationships across teams and with external partners. A genuine commitment to CLTR's mission and an understanding that getting the operations right is what enables high-impact work to land. Eligible to work in the UK. Unfortunately we are unable to sponsor visas for this role. Desirable Experience working in a not-for-profit, think tank, research organisation, or similarly mission-driven environment. Project management qualification such as PRINCE2 or Agile. Familiarity with cybersecurity frameworks such as Cyber Essentials, NIST, or ISO 27001. Experience supporting organisational scaling or managing change in a growing team. Strong digital literacy and experience working with tools such as Claude, Gemini, Asana and WordPress, and the ability to learn new software rapidly. Experience managing procurement and supplier contracts. Location and Travel Requirements Flexible location within the UK, with the expectation of attending our central London office at least twice-to-three times a week, including Mondays. We are open to discussing remote and flexible working arrangements with candidates. Salary and Benefits £68,000, depending on experience. If you are interested in this position, but the salary is a barrier to applying, please get in touch with our team to discuss. In addition to your salary, CLTR offers a generous benefits package which includes: 30 days annual leave, plus public holidays; £5,000 (before tax) annual wellbeing budget, for you to spend at your discretion on items such as gym membership, therapy, meditation, etc.; £3,000 annual learning and development budget, plus up to five days paid work time; £2,000 onboarding grant for equipment and supplies; A pension contribution scheme (up to 7% employer-matched contribution); Private health insurance; Group life insurance; Generous parental leave benefits; and Paid office lunches twice a week including on Mondays. Working with CLTR also comes with a commitment to caring deeply about your wellbeing, career development and overall experience working with our team, and to respect your preferred working patterns, including flexible working hours as agreed with line managers, wherever possible. How to apply To apply for this role, please submit your CV and a cover letter (no more than two sides of A4) using the application form () by 9am UK time on Monday 22 June 2026. Please use your cover letter to demonstrate how you meet the person specification, and how you would approach the responsibilities of this role in practice. We plan to conduct first round interviews online with selected candidates during the week commencing 29 June 2026. Final interviews will be held in person during the week commencing 13 July 2026 at CLTR's office in London. If you have any questions regarding the process or dates above, please contact us via Equal opportunities . click apply for full job details

This role provides interim leadership of network, cyber, and infrastructure services within a public sector organisation. You will manage a team of engineers while ensuring secure, resilient, and high-performing IT operations. Client Details Our client is a well-established organisation within the public sector, delivering critical services across a diverse and dynamic environment. They are seeking an experienced Interim IT Network Manager to provide interim leadership across their network and cyber functions, ensuring the continued stability, security, and performance of their IT services. Description Lead and manage a team of approximately 10 Network and Cyber Analysts and Engineers, providing direction, mentoring, and performance management. Oversee the organisation's network infrastructure, cyber security posture, and core IT services. Ensure high levels of system resilience, availability, and security across all infrastructure. Drive best practice across network operations, cyber governance, and infrastructure management. Collaborate with senior stakeholders to align IT services with organisational priorities. Manage incident response, risk mitigation, and continuous service improvement initiatives. Contribute to IT strategy, roadmap planning, and transformation programmes. This is a fractional role, working 4 days per week, with 50% of that time at the head office in Gloucestershire. Profile As the successful Interim IT Network Manager you should have strong technical knowledge in: Enterprise networking (LAN/WAN, firewalls, routing & switching). Cyber security principles, standards, and best practice. Broad IT infrastructure (servers, cloud platforms, end-user environments). In addition, you will have Proven experience managing technical IT teams, particularly within networking or infrastructure environments. Ability to lead in a people-focused, hands-off but technically credible role. Experience within public sector or regulated environments is desirable. Strong stakeholder management and communication skills. Delivery-focused and pragmatic with strong problem-solving ability. Job Offer Day rate: 500 - 600 (Inside IR35) Contract: 4 days per week (fractional role) Duration: 12 Months Location: 50% onsite in Gloucestershire, remainder remote Opportunity to lead an established, high-performing team Blend of strategic leadership and technical oversight Immediate impact in a service-driven organisation This is a fantastic opportunity for an experienced Interim IT Network Manager to make a meaningful impact within the public sector. If you're ready to take the next step in your career, we encourage you to apply today.

Integration Lead - Secure Digital Platform 6-Month contract - Inside IR35 - market rate Reading based - 5 days a week onsite Defence sector - need to be eligible for SC Clearance - current and active SC Cleared already is strongly preferred Role Description The Integration Lead is responsible for leading the technical design, development, and delivery of secure, scalable, and reusable foundational technology services within the Secure Digital Platform. The Integration Lead partners with Delivery Leads, product owners and architects, to lead and manage the technical implementation of platform capabilities and enterprise services to the roadmap planned for each platform. The Integration Lead acts as a hands-on technical leader and subject matter expert, ensuring engineering excellence, operational integrity, and alignment of delivery with enterprise architectural direction and business objectives. Key Responsibilities Provide delivery leadership across the Engineering, Agile team and Test teams to build and maintain reusable and secure platform services aligned with the organisation's technology strategy. Work with the Delivery leads to understand the roadmap of work Work closely with Product Owners / Architects to implement and test the capabilities within the platforms Drive high-quality software engineering practices across the team, including code reviews, test automation, CI/CD pipelines, performance monitoring, and observability. Ensure delivered solutions align with solution designs and security guardrails. Guide teams in the selection and use of modern tools, frameworks, and platforms that optimise development efficiency and operational effectiveness for delivery. Support the development and evolution of the Secure Digital Platform roadmap by identifying technical dependencies, enablers, and delivery risks. Partner with the wider Secure Digital Platform team to establish and enforce standards for infrastructure-as-code, API development, cloud-native services, and integration. Collaborate with cybersecurity, operations, and compliance teams to ensure secure design and adherence to internal and external policies. Act as a technical escalation point for complex engineering issues and support the Engineering, Agile and Test leads to develop and row technical capability within the teams. Contribute to the preparation of delivery-related artefacts such as technical documentation, support handovers, and implementation Runbook. Foster a culture of continuous improvement, experimentation, and feedback within engineering teams. Skills and Experience Essential 5+ years of experience in technical leadership roles within software engineering, infrastructure, or platform development teams Proven experience delivering secure, scalable technology services or platforms in complex enterprise environment Hands-on experience with cloud platforms (e.g., AWS, Azure, GCP), container orchestration, and infrastructure automation (e.g., Terraform, Ansible) Strong understanding of DevSecOps principles, CI/CD pipelines, test automation, and observability tooling Familiarity with platform and product-centric delivery models and agile frameworks (e.g., Scrum, SAFe) Excellent communication and stakeholder management skills across technical and non-technical audiences Strong problem-solving skills and ability to make pragmatic decisions under ambiguity or time constraints Commitment to fostering engineering culture, mentoring others, and growing internal technical capability High ethical standards when handling confidential information Desirable Experience with platform engineering, internal developer platforms (IDPs), or technical enablement teams Experience in a highly regulated industry (e.g., Aerospace & Defence, Finance, Critical Infrastructure) Exposure to secure coding practices, threat modelling, and secure-by-design approaches Experience leading hybrid delivery teams (e.g., internal and external/partner teams) Familiarity with ITSM and incident/problem/change/ management in an enterprise context Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

Bold. Ambitious. Built for Top Performers Award-winning and highly accredited Microsoft partner If you understand the MSP market, and you know the value you bring, this is where you prove it. This is not a volume MSP. This is a premium, white-glove IT services business operating at the top end of the market. Clients don t come here for basic support. They come for expertise, assurance, and a partner they can trust in highly regulated, high-stakes environments. You will be selling solutions that organisations actively want. You will be working with clients who expect excellence. And you will be rewarded accordingly. The Role at a Glance IT Sales Business Development Manager Holborn, Central London (Hybrid 2-3 days onsite) Negotiable Base - Circa £120,000+ OTE (uncapped) Full-time, permanent Pedigree: ISO 9001, ISO 27001. Tier 1 Microsoft Solutions Partner badges across key domains: Modern Work, Security, Data & AI (Azure), Infrastructure (Azure), and Digital & App Innovation (Azure). Drawdown Awards Best Managed IT Service Provider, 2025 Innovative / unique projects: Pioneered IT outsourcing for cruise shipowners in Antarctica Your Expertise: Managed IT Support, Managed Cybersecurity, Microsoft, Cloud. IT Infrastructure (IaaS) services and support in Microsoft cloud space (M365, Azure). Sold to professional and financial services firms. Long sales cycles e.g.12-24 months Who we are For over 30 years - Doherty IT consultancy and managed services provider has supported world-renowned international clients. The business is dedicated to delivering exceptional customer service within the professional and financial services sector, including leading private equity and venture capital firms, as well as several top UK law firms. The organisation is a Microsoft Partner with five competencies, maintains a Tier 1 Microsoft CSP relationship, and holds ISO27001 and ISO9001 accreditations. Clients rely on the team for specialist expertise across cloud solutions, hybrid working, the modern workplace, cybersecurity and compliance, and the adoption of automation and AI. The company has established a strong reputation for delivering on its promises and maintaining high standards of quality. Entering an ambitious growth phase, the demand for high-impact revenue generation has increased. As a result, the organisation is now seeking a dynamic sales professional to drive new business, shape opportunity pipelines, and play a key role in accelerating commercial growth. About the Role This is a strategic new business role within an established, high-performing sales team. You will take ownership of new logo acquisition across the UK SME market, with a particular focus on organisations operating in highly regulated sectors. These are clients where risk, compliance, security, and service quality are critical. This is a true hunter position. You will be expected to open doors, build relationships, and convert complex, long-cycle managed services opportunities over months. You will be selling into decision-makers who demand credibility, clarity, and commercial intelligence. The solutions you represent sit at the core of your clients operations, security posture, and growth strategy. This includes managed IT services, cybersecurity, Microsoft platforms, cloud infrastructure, and the modern digital workplace. This is a business built for growth, with a premium market position, low customer churn, and a reputation for delivering a high-touch, white-glove service experience. What You ll Be Doing • Driving new business across the SME market, targeting regulated and professional services environments • Building and executing intelligent outreach strategies to generate and convert opportunities • Managing complex sales cycles with discipline, structure, and consistency • Engaging senior stakeholders and influencing high-value buying decisions • Maintaining a high-quality pipeline with accurate forecasting and clear progression • Positioning high-value managed services and solutions with confidence and authority What Makes This Role Different • A true premium MSP offering, where quality and service differentiate the business • Clients who expect a strategic partner, not a supplier • Uncapped earning potential aligned to high-value deal conversion • A culture that values performance, accountability, and commercial thinking • A business with clear growth ambition and the infrastructure to support it About You You are an experienced MSP sales professional with a strong track record of winning new business and exceeding targets, motivated by operating at the premium end of the market. You have proven experience selling managed IT services into highly regulated SME environments, particularly within professional services and the financial sector, where trust, credibility, and sector understanding are critical. Commercially sharp and resilient, you thrive in a high-performance environment and bring a disciplined, process-driven approach to managing long-cycle, high-value deals over months, engaging confidently with senior stakeholders. You translate complex solutions across Microsoft 365, Azure, cybersecurity, and cloud into clear business value, and bring a strong network, credible reputation, and the ambition to succeed at the highest level. What s In It For You • Stability of a 30-year brand with the energy of a growth phase • A voice to lead change, transform and inspire • Competitive base salary + performance bonus • Leadership development programme and personal growth support • Microsoft accreditation incentives • 33 days annual leave (including bank holidays) + your birthday off • Private medical insurance, group income protection, and life insurance • Enhanced family-friendly policies • Pension scheme, company sick pay, and EAP • Paid travel for additional office attendance day Move your career forward with Doherty This is a role for someone who wants to operate at a higher level. You will be selling into organisations where the quality of IT services directly impacts business performance, security, and compliance. You will be part of a business that delivers a true white-glove experience and positions technology as a strategic advantage. If you are looking for a role where expectations are high, standards are uncompromising, and rewards reflect performance, this is it. Apply now to take your place in a business built for ambitious, high-performing MSP sales professionals. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

Business Development Manager Wigan Permanent Hours: Monday to Friday 9am to 5pm Salary:Up to £45,000 DOE plus uncapped commission. KPI Recruiting are seeking a commercially minded, technically aware Business Development Manager to join one of our clients based in the Wigan area on a full-time, permanent basis. You ll be developing opportunities across a portfolio of solutions including wired and wireless networks, CCTV and access control, connectivity, managed services, and cloud, cybersecurity and AI-enabled infrastructure, alongside audio-visual systems. The role is focused on winning and growing business within construction, project management and consultancy, and contract services, particularly across multi-site estates and large-scale environments such as serviced offices, campuses, stadiums and arenas. You will be Developing and initiating high-quality conversations with decision-makers across target sectors Identifying and engaging organisations with complex infrastructure requirements (multi-site, estates, secure environments) Conducting in-depth discovery to understand client operations, challenges and technical requirements Collaborating with internal technical teams to design and present tailored solutions Building and maintaining long-term client relationships through face-to-face and virtual communications Managing the full business development lifecycle, from initial engagement through to solution alignment and handover Representing the business professionally in face-to-face meetings, site visits and industry events Maintaining a strong pipeline of opportunities aligned with strategic growth objectives You will have Proven experience in consultative business development or client-facing roles (F2F) Background in IT services, networking/infrastructure, telecoms or security systems (highly desirable) Confident engaging in technical and operational discussions Experience working with complex or multi-site environments Relationship-led, focused on long-term partnerships Commercially aware with a technical mindset Strong listening, questioning and problem-solving skills Able to translate business needs into practical solutions Comfortable in a face-to-face, field-based role Self-motivated with a proactive approach to generating opportunities Benefits include; 25 days holiday plus bank holidays,pension scheme, free parking, training and progression opportunities, uncapped commission structure and more APPLY NOW! Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted INDCOM

Our client a highly regarded multi academy Trust consisting of nine schools in SE London, is seeking a Cloud, Infrastructure & Security Manager to lea the Trust's IT infrastructure strategy, security, and cloud transformation. This is a hands-on leadership role combining deep technical expertise with strategic oversight, responsible for delivering a secure, resilient, and modern IT environment across the Trust. The Cloud, Infrastructure & Security Manager will lead on major initiatives, including a Trust-wide infrastructure audit and network redesign, while driving the ongoing transition to cloud-first services and aligning technology with current educational and digital standards. Core responsibilities include managing and optimising cloud and on-premises infrastructure. ensuring secure, stable, and scalable systems. oversee Microsoft Azure, Entra ID, Microsoft 365, Intune, and Defender. lead on cyber security operations, including monitoring, incident response and MDR platforms. oversight of Microsoft server environments, 3rd line support operations, SLA performance, and escalation management. Applicants must have a relevant degree in Computer Science, Information Security, or a related field, and bring at least 5 years' IT management experience, including a minimum of 3 years in information security and experience working with cloud platforms. Advanced knowledge of routing and networking principles is required, Strong Microsoft server administration skills are essential, as is proven experience in line management, change management, and project delivery. Previous experience within the education sector is preferable. This is an initial 3 month temporary basis with permanent prospects for a motivated IT leader seeking to add value within a forward-thinking educational Trust. The successful candidate will be subject to an Enhanced DBS check. Closing date for applications: 19th June pm Interviews: W/C 6th July 2026 Dedicate Recruitment operates as a recruitment agency on behalf of permanent staff and as a recruitment business for temporary workers. In applying for this post, you agree to our T&C's, Disclaimer and Privacy Policy found on our website.

IT Operations Manager We are seeking an experienced and proactive IT Operations Manager to join an IT team and provide leadership and direction to the Technical Support function. This is an exciting opportunity for a skilled IT professional to play a key role in managing and supporting the companies technical infrastructure, whilst working alongside the Infrastructure Manager. The successful candidate will help ensure the delivery of secure, reliable, and effective IT services across the business while supporting both internal and external customers. The role will also be responsible for maintaining robust cyber security measures, ensuring systems and processes align with industry best practice and organisational security standards. You will contribute to the strategic development of infrastructure services, driving innovation and identifying technology opportunities that deliver real business value. Location: Norwich City Centre (free on-site parking provided) Hours: Full-time 35 hours per week, Monday-Friday Salary: £50,(Apply online only) PA DOE Key Responsibilities: Lead and support the Technical Support team Manage and maintain core IT infrastructure and services Ensure adherence to cyber security standards and best practices Oversee infrastructure change planning and implementation Work closely with third-party suppliers and service providers Support the ongoing development and improvement of IT operations Provide timely and effective technical support to users Carry out out-of-hours maintenance when required Essential Skills & Experience: Minimum 5 years recent and relevant IT infrastructure experience Previous experience managing external suppliers and internal team members Strong experience in change planning and implementation Excellent verbal and written communication skills Strong technical knowledge of: VMware server and desktop virtualisation Windows Server and Desktop operating systems Active Directory and Group Policy Networking technologies including routers, switches, firewalls, VLANs and IP routing Microsoft 365 Exchange Ability to work effectively under pressure Willingness to undertake out-of-hours maintenance when necessary Experience working with ISO/IEC 27001 standards About You: You will be a motivated and forward-thinking IT professional with a strong technical background and a collaborative approach. You ll enjoy solving problems, supporting others, and helping drive continuous improvement across IT operations and security. If you are looking for an opportunity to make a real impact within a dynamic environment, we would love to hear from you. About Contract Personnel: Contract Personnel are one of East Anglia s longest-standing, leading independent recruitment agencies established in 1989. Offering Temporary and Permanent recruitment solutions, we keep you updated with the latest opportunities and support you throughout your job search. Contact Rosie or Hannah at Contract Personnel for more details today!

IT Systems & Security Engineer An exciting opportunity is now available for a IT Network/Systems Engineer, to join a leading manufacturing business, with an ambitious systems development program. The role may also provide the opportunity for ambitious and driven Systems/Network or Security Engineers, with less experience, to develop their skills and experience further. Main Purpose of Role To ensure the stability, security, and performance of the organisation's core IT infrastructure supporting a 24/7 manufacturing operation. This includes responsibility for servers, networks, identity (Active Directory), backups and disaster recovery, monitoring, and the day-to-day cybersecurity posture. The role will work closely with the OT & Data Systems Engineer to ensure factory connectivity and OT segmentation are secure, reliable, and aligned with production requirements. Key Responsibilities Own and maintain core server and virtualisation platforms (e.g., Hyper-V) including capacity, performance, and lifecycle planning. Own core networking (switching/routing/Wi-Fi) including VLAN design and segmentation to protect OT and business-critical services. Manage firewalls, VPNs, and secure remote access; ensure third-party access is time-bound, least-privilege, and logged where possible. Manage Active Directory and Group Policy; maintain secure, standardised configurations and access governance. Lead patch management for servers and core infrastructure (including planned maintenance and communication of downtime). Own monitoring and alerting for infrastructure and security controls; ensure alerts are triaged and responded to appropriately. Maintain and validate backup strategy; perform regular restore testing; keep DR runbooks current and practical. Support endpoint security posture in partnership with Support Technician (baseline standards, compliance reporting, escalation handling). Act as technical escalation for the Support Technician and provide coaching/upskilling to improve first-time fix and consistency. Maintain accurate technical documentation (network diagrams, configuration records, incident write-ups, DR procedures). Security Responsibilities Maintain endpoint/server protection configuration and investigate high-severity alerts (e.g., XDR detections) in coordination with the IT Manager. Maintain vulnerability and patch governance; reduce attack surface through secure baselines and hardening. Support SIEM processes where applicable (alert triage, evidence capture, escalation paths). Ensure vendor access aligns to governance (MFA, time-bound access, segmentation, approved tooling). Skills & Experience Communication Skills: Excellent verbal and written communication skills to explain technical concepts to non-technical users. Interpersonal Skills: Ability to build trusted relationships across Operations, Engineering, Finance, and site teams. Problem-Solving Skills: Calm, structured approach to incident handling in a time-critical environment. Experience 3+ years' experience in a complex network/Infrastructure role (or equivalent). Strong knowledge of Windows Server and core services Hands-on experience with virtualisation and backup/DR concepts Strong networking fundamentals (switching, VLANs, routing, Wi-Fi) and firewall/VPN administration. Demonstrable experience implementing or maintaining security controls ( Desirable Experience in manufacturing / 24/7 operational environments. PowerShell scripting for automation and standardisation. Familiarity with common tooling referenced in the current environment Basic awareness of SQL, SSRS, Power BI and reporting dependencies. Experience working to change control and documenting technical environments and incidents. Interested, please contact Graeme at Vibe Recruit on (phone number removed) or apply now! Vibe Recruit is acting as an Employment Agency in relation to this vacancy.

Cyber Security Operations Manager Liverpool (Hybrid) 70,000 - 75,000 Looking to take the next step in your cyber security career? We're looking for a Cyber Security Operations Manager to join a growing technology team and play a key role in strengthening and evolving the organisation's security capability. Whether you're already leading a Security Operations function or you're a Senior Security Engineer or Team Lead looking for more ownership, this is an opportunity to make a real impact within a business that is investing heavily in cyber security and resilience. The Opportunity You'll be responsible for helping shape the future of cyber security operations across the business, working closely with infrastructure, cloud and technology teams to improve security posture, strengthen detection and response capabilities, and ensure the organisation remains protected against emerging threats. This role offers a blend of leadership, technical oversight and strategic influence. What You'll Be Doing Leading and developing the Security Operations capability Managing cyber security incidents and coordinating effective responses Driving improvements across monitoring, threat detection and vulnerability management Working closely with technology teams to improve security across cloud, infrastructure and end-user environments Helping optimise security tools, processes and automation Supporting security audits, compliance initiatives and governance requirements Providing regular updates and insight to senior stakeholders on security risks and performance Contributing to the wider cyber security strategy and roadmap What We're Looking For We're interested in speaking with candidates from backgrounds such as: Security Operations Manager Lead Security Engineer Senior Security Engineer Senior SOC Analyst Detection & Response Lead Cyber Security Team Lead You'll ideally bring experience across some of the following: Security Operations and Incident Response SIEM, EDR/XDR and security monitoring tools Vulnerability Management Threat Detection and Threat Hunting Cloud Security (Azure, AWS or GCP) Security Frameworks such as ISO 27001, NIST or CIS Controls Most importantly, we're looking for someone who enjoys solving security challenges, improving processes and helping build a mature and effective cyber security function. Why Join? Opportunity to shape and influence the cyber security function High-profile role with strong visibility across the business Significant investment in cyber security and resilience Blend of leadership, technical oversight and strategic influence Supportive team environment with genuine opportunities for growth If you're looking for a role where you can take ownership, influence security strategy and make a real impact, we'd love to hear from you. Apply today or get in touch for a confidential conversation. BH36094

AI Project Manager AI Project Manager - AI Rollout (Claude) Role Overview We are seeking an experienced AI Project Manager to lead the end-to-end rollout of Claude AI solutions across a major client organisation. This role will act as the central delivery lead across strategy, implementation, governance, stakeholder engagement, vendor management, and adoption. The successful candidate will oversee the full lifecycle of the AI deployment, from discovery and use-case definition through implementation, training, rollout, optimisation, and operational governance. The role requires strong programme management capabilities combined with excellent communication and writing skills, as the individual will be responsible for producing executive-level documentation, rollout communications, policies, training materials, and client-facing deliverables. This is a highly cross-functional role working across client stakeholders, internal delivery teams, AI vendors, security, legal, operations, and change management functions. Key Responsibilities AI Rollout & Programme Delivery Lead the end-to-end deployment of Claude AI across the client organisation Define and manage project scope, timelines, deliverables, budgets, and risks Coordinate cross-functional teams including technical, operational, legal, compliance, and business stakeholders Develop phased rollout strategies and adoption plans Manage pilot programmes, feedback loops, and scaling initiatives Track delivery progress and provide regular reporting to leadership teams Vendor & Partner Management Act as the primary point of contact for AI vendors and implementation partners Manage vendor relationships, contracts, deliverables, SLAs, and escalation processes Coordinate with platform providers and third-party integrators to ensure successful deployment and support Evaluate vendor performance and identify optimisation opportunities Stakeholder Engagement & Communication Build strong relationships with executive sponsors and business stakeholders Facilitate workshops, steering committees, and governance meetings Translate technical AI concepts into clear business language Drive alignment between business goals and AI implementation strategies Writing & Documentation Produce high-quality project documentation, business cases, rollout plans, governance frameworks, and executive presentations Develop AI usage policies, operating procedures, and risk management documentation Create user guides, training content, FAQs, communications, and adoption materials Draft client-ready reports and implementation updates Governance, Risk & Compliance Ensure AI deployment aligns with organisational governance, security, and compliance requirements Support responsible AI practices, data privacy standards, and risk mitigation activities Coordinate approvals across legal, procurement, cybersecurity, and compliance functions Adoption & Change Management Drive user adoption initiatives and change management activities Support training programmes and enablement sessions for end users and leadership teams Gather user feedback and identify continuous improvement opportunities Measure adoption, engagement, and operational impact Required Skills & Experience Proven experience managing enterprise technology or AI transformation programmes Experience delivering end-to-end software or SaaS implementations Strong vendor and stakeholder management experience Excellent written communication and documentation skills Ability to manage multiple workstreams in complex client environments Strong organisational and problem-solving skills Experience working with executive stakeholders and cross-functional teams Familiarity with AI tools, large language models, or generative AI platforms such as Claude, ChatGPT, or Microsoft Copilot Preferred Experience Experience with enterprise AI governance or responsible AI frameworks Background in consulting, digital transformation, or technology delivery Experience within regulated industries or large enterprise environments Understanding of change management and user adoption strategies Knowledge of Agile, Scrum, or hybrid project delivery methodologies Success Measures Successful rollout and adoption of Claude AI across the client organisation Delivery against project timelines, budgets, and quality expectations Positive stakeholder engagement and user adoption metrics Effective governance and operational management of AI capabilities High-quality written deliverables and executive communications

IT Operations Manager We are seeking an experienced and proactive IT Operations Manager to join an IT team and provide leadership and direction to the Technical Support function. This is an exciting opportunity for a skilled IT professional to play a key role in managing and supporting the companies' technical infrastructure, whilst working alongside the Infrastructure Manager. The successful candidate will help ensure the delivery of secure, reliable, and effective IT services across the business while supporting both internal and external customers. The role will also be responsible for maintaining robust cyber security measures, ensuring systems and processes align with industry best practice and organisational security standards. You will contribute to the strategic development of infrastructure services, driving innovation and identifying technology opportunities that deliver real business value. Location: Norwich City Centre (free on-site parking provided) Hours: Full-time 35 hours per week, Monday-Friday Salary: £50,000 PA DOE Key Responsibilities: Lead and support the Technical Support team Manage and maintain core IT infrastructure and services Ensure adherence to cyber security standards and best practices Oversee infrastructure change planning and implementation Work closely with third-party suppliers and service providers Support the ongoing development and improvement of IT operations Provide timely and effective technical support to users Carry out out-of-hours maintenance when required Essential Skills & Experience: Minimum 5 years' recent and relevant IT infrastructure experience Previous experience managing external suppliers and internal team members Strong experience in change planning and implementation Excellent verbal and written communication skills Strong technical knowledge of: VMware server and desktop virtualisation Windows Server and Desktop operating systems Active Directory and Group Policy Networking technologies including routers, switches, firewalls, VLANs and IP routing Microsoft 365 Exchange Ability to work effectively under pressure Willingness to undertake out-of-hours maintenance when necessary Experience working with ISO/IEC 27001 standards About You: You will be a motivated and forward-thinking IT professional with a strong technical background and a collaborative approach. You'll enjoy solving problems, supporting others, and helping drive continuous improvement across IT operations and security. If you are looking for an opportunity to make a real impact within a dynamic environment, we would love to hear from you. About Contract Personnel: Contract Personnel are one of East Anglia's longest-standing, leading independent recruitment agencies - established in 1989. Offering Temporary and Permanent recruitment solutions, we keep you updated with the latest opportunities and support you throughout your job search. Contact Rosie or Hannah at Contract Personnel for more details today!

Job Title: IT Manager Location: Stanford-Le-Hope Remuneration: Up to 75,000 per annum Contract Details : Permanent, Full Time, Monday to Friday Benefits: Private Healthcare, Free Parking & Performance related Bonus Our client is looking for a hands-on IT Manager to take ownership of our technology environment and lead an exciting transition of IT services back in-house. This is a fantastic opportunity to play a key role in shaping and modernising IT across the business, driving improvements in systems, security, and user experience while ensuring reliable day-to-day operations. What you'll be doing: Leading the transition from outsourced to in-house IT services Managing day-to-day IT operations across systems, infrastructure, and cloud platforms Overseeing suppliers and ensuring strong SLA performance Delivering IT projects, upgrades, and system improvements Strengthening cyber security, compliance, and governance Supporting users and driving a customer-focused IT service What we're looking for: Proven experience in an IT Manager or hands-on IT leadership role Strong knowledge of Microsoft 365, cloud services, and IT infrastructure Experience managing IT suppliers and delivering projects Solid understanding of cyber security and IT compliance A proactive, solution-focused approach with excellent communication skills Why apply? Lead a high-impact transformation project Work in a dynamic, fast-paced environment Influence IT strategy and drive real change Be part of a collaborative and forward-thinking team Don't miss out on this great opportunity and Apply Now Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Our client a highly regarded multi academy Trust consisting of nine schools in SE London, is seeking a Cloud, Infrastructure & Security Manager to lead the Trust s IT infrastructure strategy, security, and cloud transformation. This is a hands-on leadership role combining deep technical expertise with strategic oversight, responsible for delivering a secure, resilient, and modern IT environment across the Trust. The Cloud, Infrastructure & Security Manager will lead on major initiatives, including a Trust-wide infrastructure audit and network redesign, while driving the ongoing transition to cloud-first services and aligning technology with current educational and digital standards. Core responsibilities include managing and optimising cloud and on-premises infrastructure. ensuring secure, stable, and scalable systems. oversee Microsoft Azure, Entra ID, Microsoft 365, Intune, and Defender. lead on cyber security operations, including monitoring, incident response and MDR platforms. oversight of Microsoft server environments, 3rd line support operations, SLA performance, and escalation management. Applicants must have a relevant degree in Computer Science, Information Security, or a related field, and bring at least 5 years IT management experience, including a minimum of 3 years in information security and experience working with cloud platforms. Advanced knowledge of routing and networking principles is required,Strong Microsoft server administration skills are essential, as is proven experience in line management, change management, and project delivery. Previous experience within the education sector is preferable. This is an initial 3 month temporary basis with permanent prospects. This is a unique opportunity for a motivated IT leader seeking to add value within a forward-thinking educational Trust. Closing date for applications: 19th June pm Interviews: W/C 6th July 2026 Dedicate Recruitment operates as a recruitment agency on behalf of permanent staff and as a recruitment business for temporary workers. In applying for this post, you agree to our T&C s, Disclaimer and Privacy Policy found on our website.

Migrant Help have an exciting opportunity to recruit a Technology Services Assistant Manager to join our team! Location: Dover (hybrid) Contract: Permanent Salary: £43,000 About us: Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential. We foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn t matter who you are or where you come from, we match your skills with the needs of our organisation, as long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity. The Technology Services Assistant Manager role: Part of the Technology team, the Technology Services Assistant Manager is a new and exciting role at Migrant Help. You will be monitoring and maintaining all aspects of our IT infrastructure, including on-premises systems, cloud services, and data platforms. In addition to business-as-usual operations, the Technology Services Assistant Manager is actively involved in ongoing technical projects, with a strong emphasis on emerging technologies. If you have demonstrable experience implementing new systems with a strong understanding of Office 365, and are looking for an exciting role that makes a difference, we d love to hear from you! Key responsibilities of our Technology Services Assistant Manager: Support the Technology Services Manager in the day-to-day operation of the IT Service Desk, including workload planning, rota coordination, and the management of urgent or complex support issues. Monitor and manage incident and request delivery by Managed Service Providers, ensuring performance is in line with agreed Service Level Agreements and escalating issues where required. Ensure consistent application of agreed call handling, incident management, and request fulfilment processes across the Service Desk. Provide remote and on-site technical support to colleagues across multiple locations where necessary. Be accountable for Technology s operational input into the joiners, movers, and leavers process, ensuring all required activities are completed accurately and on time. Escalate unresolved or high-risk technical issues to senior Technology staff or third-party suppliers as appropriate. Document resolutions for common issues and actively contribute to the development, maintenance, and quality assurance of the IT knowledge base. Support the rollout of new hardware, software, patches, and system upgrades, working in line with agreed change and release processes. Identify opportunities for operational efficiency and continuous improvement within Technology services, feeding recommendations into the Technology Services Manager. Maintain accurate asset registers for hardware and software, including tracking lifecycle status, allocation, and compliance. Oversee the operational aspects of purchasing IT equipment, software, and services in line with agreed standards and procurement processes. Ensure day-to-day compliance with data protection, information security, and cybersecurity policies across supported systems. Occasionally deliver training, guidance, or engagement sessions to colleagues to support effective self-service and a shift-left support model. Monitor and manage support and reporting for ClearVoice colleagues supported by this role. The experience and skills you need Working knowledge of Windows 10, 11 and Server operating systems. Working knowledge of MDM across Android and IOS operating system. Extensive experience with Active Directory (AD) and Azure AD. Project resource experience to assist with the implementation of new systems. Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore: This post is subject to a Disclosure and Barring Service (DBS) check This post is subject to Security Clearance therefore applicants must: Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain Be able to provide continuous UK address history for the previous 5 years Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment These are some of the benefits we offer Our working week is 35 hours per week offering flexibility and work life balance Enhanced family friendly provisions Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata). Option to buy or sell up to 5 days of annual leave Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions. Wellbeing support. Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme. Closing Date: 19 June 2026 If you are interested in becoming our new Technology Services Assistant Manager, please click ' APPLY ' today. We look forward to hearing from you! Artificial Intelligence (AI) can be a valuable tool during the application process, for example to help structure your sentences and identify your transferable skills. However, please ensure you don t rely on it entirely. As your application will be reviewed by people, not systems, it is often easy to recognise when AI has been heavily used. We want to hear your unique voice and understand your experience. Selection Criteria Your application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply. We encourage applications from disabled people and aim to progress candidates who meet the minimum criteria to the next stage of the recruitment process, For more information on how we apply the disability confident scheme. Please note this vacancy may close early depending on applications received As part of your role, it is important you operate within Migrant Help s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.