44 jobs found

IT Service Delivery Manager / IT Customer Service Manager Position: Senior Service Manager (internal name) Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime +Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our client s operational environment. You will be responsible, as a team, for the delivery of their support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and embedded across the support team. As a Senior Support Manager, you will manage a team of Service Managers and 2nd Line Technicians to their full potential. Duties Include: Identify and mitigate risks which could impact our client s services, performance or compliance. Produce and interpret departmental KPI reports to assess operational performance, monitor efficiency, identify risks, and recommend improvements to support department objectives. Act as a key representative for the support department during service transitions, change initiatives, and project delivery. Champion their commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (3 years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL best practice. Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently. Strong analytical and reporting ability. Ability to learn new technologies quickly. Organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join our client s friendly company, where a great team and a positive culture await you.

Senior Accounts Technician Temporary Labour Provider Preston Office We are seeking a professionally qualified Accounts Technician to take full responsibility for the financial operations of our busy temporary labour provider business. This strategic, 4 day per week role (Tuesday, Wednesday, Thursday, Friday 8:30am 5:30pm, with a 1 hour lunch break) is based at our Preston office and offers a competitive salary of £40,000 per annum pro rata . You will report directly to the Managing Director and work closely with our external year end accountants. You will prepare management accounts for our main business ready for review, manage a simple grouped VAT structure, and run our in-house payroll for temporary workers (including tax, NI, Employer NI, holiday pay, deductions, loans, and all tax related compliance). You will also handle pay related queries from temporary workers via our messaging portal and very occasionally by phone in exceptional circumstances. This is a hands on, high level role in our energetic sale s driven environment. The office can be lively and noisy at times, but our operations are straightforward and efficiently managed with strong use of technology (primarily Xero and industry specific payroll software). About Us Founded in 2017, we are a leading multi-sector temporary labour supplying temporary and permanent staff to the NHS, Local Authorities, and private clients nationwide within the Health & Social Care sectors. We are growing rapidly in a supportive, streamlined, and sales-oriented workplace. The Role As the most senior account s role in the office, you will have end to end ownership of day to day accounting, financial reporting, VAT compliance, and in house payroll for our temporary and permanent workforce. You will prepare management accounts for review by our external accountants, maintain strong financial controls, and ensure full HMRC compliance across all areas. Working in a bustling sales environment, you will collaborate with the sales teams and offshore support team (who handle high volume data entry and administration) while maintaining focus and accuracy. Key Responsibilities Prepare monthly/ quarterly management accounts ready for review and submission by external year end accountants Manage the full in house payroll process for temporary workers, including calculations and payments for Tax, National Insurance, Employer, holiday pay accrual and management, statutory deductions, loans, and other adjustments Answer pay-related queries from temporary workers via our messaging portal and occasionally by phone in exceptional circumstances Oversee and submit VAT returns for our simple grouped VAT company structure Review and validate invoicing, credit notes, and timesheet processing using Xero Reconcile bank accounts, invoice discount facilities, and all control accounts Prepare accruals, prepayments, P11Ds, and other statutory returns Perform credit control (mainly handled by offshore team) and resolve financial inconsistencies across our various systems Assist with bank audits and implement/ monitor financial controls Manage and quality assure any outputs from offshore team members supporting payroll, reconciliations and credit control Maintain accurate financial records on Xero and industry specific payroll software Liaise with candidates, clients, consultants, offshore teams, and external accountants as required Support ad-hoc accounting tasks and strategic financial projects Make payments and manage cash flow effectively Provide financial oversight and support to the business as the senior accounts professional in the office Managing operational cashflow across our various accounts to reduce bank lending Key Skills & Qualifications Professional qualification (AAT Level 4, ACA, ACCA, or CIMA preferred) Proven experience as an Accounts Technician, Senior Bookkeeper, or similar role with responsibility for management accounts and payroll Strong experience running in house payroll including Tax, NI, ERNI, holiday pay, deductions, and loans Experience managing a grouped VAT company and preparing/ submitting VAT returns Expertise in preparing management accounts up to the point of external accountant review High proficiency in Xero or other cloud based accounting software (essential) and experience with industry-specific payroll software (advantageous, particularly in temporary labour or Health & Social Care) Thorough knowledge of HMRC compliance, PAYE, and employment related legislation Excellent communication and interpersonal skills able to explain pay queries clearly and professionally to candidates Excellent attention to detail, analytical skills, and ability to maintain accuracy in a busy environment Ability to work autonomously, prioritise effectively, and meet deadlines Resilience and ability to thrive in a lively, sales oriented, occasionally noisy office Management/ supervision experience of offshore team members (beneficial) High integrity, reliability, and a proactive, problem solving mindset What We Offer Salary: £40,000 per annum pro-rata (Approximately £32,000 actual, based on 32 paid hours per week) Monthly, quarterly, and annual bonuses and incentives Regular staff events nights out, lunch clubs, race days, sporting events, etc. Modern, air conditioned office with breakout area Free onsite parking Flexible working hours within core office times where appropriate Opportunity to play a key role in a growing, successful temporary labour business Additional Information Hours : 4 days per week, Tuesday, Wednesday, Thursday, Friday, 8:30am 5:30pm (including a 1 hour lunch break; 32 paid hours per week) Reporting : Directly to the Managing Director Environment: Energetic sales office that can be noisy at times requires good focus, adaptability Location : Preston office with Friday WFH after probation Why Join Us? We celebrate success and support our people. With straightforward systems, manageable but responsible workloads, and a vibrant team, this role gives you real ownership of the finance and payroll function without unnecessary bureaucracy. If you are a qualified, experienced Accounts Technician who enjoys both the technical side (management accounts, VAT, payroll) and contributing to a growing business, we would love to hear from you. Benefits: Casual dress Company pension Free parking On-site parking Private medical insurance Work Location: In person

Job Title: Customer Service Fire & Theft Claims Handler Location: Liverpool / Sevenoaks Salary: 28,747 to 34,913 Plus up to 1,500 performance related bonus per annum Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm (on a rota basis), plus 1 in 4 Saturdays What you will be doing: Aim towards excellent customer service level expectations and take ownership of all inbound communication Prompt investigation on the ownership of the vehicle Ensuring accurate payment to all Stakeholders on their claims Attention to detail on all work done around the total loss aspect of the claim Ensure thorough chronological record keeping of all activity within file claim notes Ensure effective communication to Policyholder, including all claim decisions and progression, reducing the number of inbound calls Maintain effective diary management to reduce settlement time Expertly assess policy indemnity and identify fraud indicators What we're looking for: Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Positive can-do attitude Good IT skills and a confident communicator Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organisational and prioritisation skills with a strong attention to detail Have a desire to develop skills and experience within the insurance industry The ability to deal with challenging customers and third-party insurers Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleagues: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process, or once you're part of the team, just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Claims Handler, Senior Claim Handler, Customer Claims Executive, Claims Account Manager, Fire Claims Customer Service, Theft Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Fire Claims Advisor, Theft Claims Handler may also be considered for this role.

Job Title: Customer Service Fire & Theft Claims Handler Location: Liverpool / Sevenoaks Salary: 28,747 to 34,913 Plus up to 1,500 performance related bonus per annum Job Type: Permanent, Full Time Working Hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm (on a rota basis), plus 1 in 4 Saturdays What you will be doing: Aim towards excellent customer service level expectations and take ownership of all inbound communication Prompt investigation on the ownership of the vehicle Ensuring accurate payment to all Stakeholders on their claims Attention to detail on all work done around the total loss aspect of the claim Ensure thorough chronological record keeping of all activity within file claim notes Ensure effective communication to Policyholder, including all claim decisions and progression, reducing the number of inbound calls Maintain effective diary management to reduce settlement time Expertly assess policy indemnity and identify fraud indicators What we're looking for: Excellent customer service skills Naturally empathetic and the ability to connect with people Quick fast paced problem-solving ability Positive can-do attitude Good IT skills and a confident communicator Passionate about working as part of a team Have the ability to make fast, informed decisions Excellent organisational and prioritisation skills with a strong attention to detail Have a desire to develop skills and experience within the insurance industry The ability to deal with challenging customers and third-party insurers Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleagues: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process, or once you're part of the team, just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Claims Handler, Senior Claim Handler, Customer Claims Executive, Claims Account Manager, Fire Claims Customer Service, Theft Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Fire Claims Advisor, Theft Claims Handler may also be considered for this role.

Use your London Market Insurance experience to work on high value International placements and solve complex Technical Insurance problems for your Clients. Also you'll be able to guide and mentor other team members, often helping them to resolve technical issues. Our client, a global Insurance broker, is seeking an experienced London Market Technician to support their Broking teams on complex placements. Accordingly you will spend two or three days per week in London. What You'll Be Doing as a Senior Insurance Technician Managing technical activities across the broking and placement process Providing technical guidance to brokers on complex risks Conducting technical slip reviews Producing policy documents and handling Client requests Post-placement query handling and liaison with Underwriters Guiding and handling referrals from other team members What we're looking for to be a Senior Insurance Technician Strong Insurance industry experience in a Technician position Good technical knowledge from pre to post placement Experience with MRCs, Endorsements, and International Placements Excellent attention to detail and communication skills Ability to work independently and solve problems What's on Offer Salary up to 60k with bonus Career progression opportunities Private medical, pension, life assurance Employee wellbeing benefits

Use your London Market Insurance experience to work on high value International placements and solve complex Technical Insurance problems for your Clients. Also you'll be able to guide and mentor other team members, often helping them to resolve technical issues. Our client, a global Insurance broker, is seeking an experienced London Market Technician to support their Broking teams on complex placements. Accordingly you will spend two or three days per week in London. What You'll Be Doing as a Senior Insurance Technician Managing technical activities across the broking and placement process Providing technical guidance to brokers on complex risks Conducting technical slip reviews Producing policy documents and handling Client requests Post-placement query handling and liaison with Underwriters Guiding and handling referrals from other team members What we're looking for to be a Senior Insurance Technician Strong Insurance industry experience in a Technician position Good technical knowledge from pre to post placement Experience with MRCs, Endorsements, and International Placements Excellent attention to detail and communication skills Ability to work independently and solve problems What's on Offer Salary up to 60k with bonus Career progression opportunities Private medical, pension, life assurance Employee wellbeing benefits

Senior Technician (Stage & Flys Bias) When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Senior Technician (Stage & Flys Bias) As a Senior Technician, you will report directly to the Technical & Buildings Manager and will be responsible for the Casual Technicians whilst working with the rest of the full-time team, Deputy Technical Manager, Assistant Technical Manager, Senior Technician (LX & SND Bias) and Technician. You will play a pivotal part in ensuring our standards of presentation both on stage and in the rest of the building are top class. Ensuring that technical equipment is regularly maintained and within its testing period and that all relevant stock levels are to a suitable standard. You will work closely with visiting companies to ensure their technical needs are met economically and efficiently, ensuring these comply with the agreed contractual terms. You will assist in maintenance of a grade 2 listed building and keeping high standards throughout the venue. You will represent the venues on fit ups and get outs and leading the technical crew. At times when required, to work show calls on various departments to meet the production requirements. This post will include regular evening and weekend work as well as get-ins and get-outs as appropriate, payment for which is included in the annual salary. Time off in lieu can be taken by arrangement with the Theatre Manager/Director. As an ATG team member, you will be entitled to benefits including complimentary tickets, lifestyle discount offers, development opportunities and wellbeing support. You will join an extensive network of colleagues within the venue and also across the company's national and international structure. You will be part of a kind and interested team, thriving on the variety of production we host in such beautiful surroundings. This role is based at Richmond Theatre and work or training at other ATG sites may sometimes be required. Please note, your role may involve working with children or vulnerable people. Key responsibilities In conjunction with the Technical and Buildings Manager, to ensure a safe fit up and get out of all productions, in accordance with the code of conduct. When required to lead a department during a get in and get out including LX, Sound & Stage teams. With an expectation to lead stage fit ups. To have a good background in Stage and Flys whilst being able to work interdepartmentally. Carry out duties of show crew by providing safe and efficient operation of performances. With the ability to confidently work all disciplines as required including but not limited to: Stage, Flys, Sound Op, LX Op, Pyros and followspot. To act as Duty Technician when required for performances ensuring that venue operations are in place for the show. To adhere to all company health and safety procedures to minimise the risk of injury and accidents. Ensure CDM(2015) regulations, Risk assessments and method statements are being properly implemented, both internally and by visiting companies in advance of get ins and get outs. With the technical management and stage door supervisor ensure that producers, touring companies and contractors receive the highest standards of customer care. To ensure that, fly floors, tool rooms & substage areas are maintained and ready for use. To undertake stage and flys maintenance. Alongside the Technical and Buildings Manager and Maintenance Supervisor, to work to maintain the fabric of the building to a grade 2 listed building. Support the technical management team in training and managing the casual teams performance to ensure business and departmental objectives are achieved. To ensure ATG's zero tolerance approach to bullying, racism, homophobia, and transphobia is rigorously enforced using informal counselling sessions to provide a safe and comfortable environment for all. Attend training courses as required to further self-development. To ensure that PAT testing and Risk assessments are carried out on a regular basis. To ensure that materials and services required by the technical department are costed and ordered in accordance with company policies, subsequently ensuring all expenditure is kept within agreed budgets. To maintain and implement technical procedures and working practices and ensure that all permanent and casual staff are up to date with these. To work with all private hires, filming and creative learning activities including work experience when required to maintain full technical support as a production would receive. To work with colleagues in Customer Experience and Ticketing & Sales in terms of wider operational impacts that may come about as a result of production and technical decisions (running times, seat holds etc) To attend meetings as necessary to support the technical team. Ensure that any accidents or near misses are reported and dealt with in accordance with company polices. Lead and document CDM inductions and toolbox talks for visiting companies at the start of each phase of the production. To write and review venue risk assessments. To help implement any new risk policy and procedures. To ensure contractor management is maintained and efficient. Ensure COSHH reports and MSDS are completed and up to date for all departmental chemicals such as haze fluid, paint, and cleaning chemicals etc. Ensure the highest standards of housekeeping in all areas of the venue. Your skills, qualities, and experience. If you are able to demonstrate many of the essential criteria, we encourage you to apply, and welcome transferable skills from other industries or backgrounds. We can give experience of any desirable criteria but may also use them to decide between candidates for this role. Essential Evidence of competency in English and Maths. Proven experience working within a technical department in a mid/large scale venue. Experienced in staff management, leadership, training and supervision. Experienced in safety legislation, implementation of safe systems and developing safety culture. Good working knowledge of technical theatre. In-depth experience with staging and counterweight flying systems including operating and maintenance. Experience in leading a team in and fit up and get out environment. Experience of ETC desks including programming and operating. Experience in setting up and mixing live sound. A good working knowledge of current legislation such as, CDM, WAHR, LOLER and PUWER. Excellent written and oral communication. Excellent planning and or organisational skills. Ability to lead and contribute to a team. Good IT skills, including Outlook, Word, Excel and Teams. Flexibility to work unsocial hours and weekends to meet the business needs. An enthusiasm for live performances Desirable First Aid Trained ISOH Certificate Pyrotechnics trained. PASMA trained. Tallescope use and rescue trained. Harness and rescue trained. Understanding of BS7909. Knowledge and understanding of building maintenance. Understanding of the BECTU UK Theatre agreement. Committed to raising the profile of the business within the local community. Experience at delivery training. About Us Our values ATG Entertainment's values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation. THRIVE doing what we love (with passion and dynamism) CONNECT through every act (with collaboration and kindness) DARE to do different (with curiosity and courage) PERFORM at our best (with customer focus and ownership) Our Corporate Social Responsibility pillars Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities: Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being. Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working. Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work. Our culture You'll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures. We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises. Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone Our stages are a platform for compelling stories - stories that are for all, by all, and of all . click apply for full job details

As an experienced Reinsurance Technician this is an ideal opportunity for you to utilise your knowledge and to assist other colleagues. You will play a crucial role in managing and calculating pro-rata allocations for various Reinsurance contracts using your experience across a range of areas and portfolios including XOL, Treaty or Facultative. You'll maintain strong relationships with Brokers, Clients, and Markets while also understanding issues, resolving problems and queries. This is a hybrid role where you will be able to work both from home and the office. As a Senior Reinsurance Technician your responsibilities will include: Manage the client support activities, including governance and compliance. Calculate and allocate pro-rata premiums and claims for reinsurance contracts. Support, assist and provide guidance to less experienced colleagues as needed including leading training sessions. To be a successful Senior Reinsurance Technician you will demonstrate: Strong knowledge of Reinsurance concepts, ideally including treaty and facultative Reinsurance, proportional and non-proportional structures. Successful client management and relationship building. Strong verbal and written communication skills with clients, markets, and colleagues at all levels. A positive attitude, willingness to offer and deliver ideas and solutions. Excellent analytical and problem-solving skills, able to interpret complex Reinsurance contracts and resolve discrepancies. Consistent guidance through mentoring and/or training colleagues. You will also benefit from: Professional development opportunities, interesting work and supportive environment Vibrant culture, working with talented colleagues to create new solutions

Delivery Manager - 12 month FTC Location: This is a flexible, hybrid role and can be based from any of our offices in Manchester, Stoke, Southport, Peterborough or Tunbridge Wells. We also have largely remote working options available. This role sits within out IT Operations department. As a Delivery Manager, you will be responsible for one or more squads, enabling them to develop and deliver exceptional technology products. You will coach and instil sustainable practices such as self-organisation, teamwork, and continuous improvement. Your role will be to cultivate a growth mindset, fostering a process, culture, and environment that empowers highly motivated, innovative squads to reach their full potential and deliver value for the business. Understanding the business delivery roadmap and technology landscape allows this role to effectively plan and ensure a reliably predictable change cycle. Key Accountabilities and Responsibilities: Lead teams and deliver change with your delivery expertise, utilising effective frameworks and best practices set out by the Head of Delivery Enablement. Provide effective coaching and guidance to your squads. Build, maintain and continually improve motivated, collaborative, and productive teams, fostering a positive and high-performing work environment. Support delivery by monitoring and reporting progress, ensuring timely and effective implementation. Communicate issues and impediments promptly to facilitate rapid decision-making. Manage expectations with senior colleagues and stakeholders, ensuring alignment and transparency. Track and report key performance metrics to stakeholders, providing insights into squad progress and areas for improvement. Collaborate closely with PM's, PO's and Senior DMs to prioritise and distribute work, ensuring alignment with organisational goals. Challenge teams to identify and address assumptions and risks throughout the delivery process, ensuring proactive risk management. Keep teams focused on delivering high-quality products and services, meeting or exceeding stakeholder expectations. Foster relationships for efficient cross-team collaboration and dependency management, enhancing overall organisational effectiveness. Collaborate with Technical Managers on resource allocation and feedback. Manage cross-squad dependencies to ensure seamless integration and collaboration. Continuously evaluate and improve best practices within the Delivery community. Skills, Experience and Knowledge: Proficiency in delivery practises including Agile and Lean, with a strong track record of building high-performing delivery teams using Scrum. Strong background in coaching with a passion for developing others. Ability to influence others and outstanding facilitation skills. Efficient in identifying and mitigating potential blockers or risks in delivery. Adequate technical understanding of software and the Software Development Life Cycle (SDLC). Ability to communicate effectively between technical and non-technical stakeholders. Skilled in communicating and visualising progress towards goals using delivery plans, metrics, and forecasting techniques. Familiarity with delivery management tools like Jira, Confluence, Trello, or Azure DevOps to streamline workflows (Advantageous). Experience in strategic planning and contributing to high-level decision-making (Advantageous). Relevant Agile certifications e.g. Certified Scrum Master, SAFe Agilist (Advantageous) Benefits: Starting with 24 days annual leave (plus bank holidays), this does increase with service Opportunity for a yearly bonus Collaborative, fast paced working environment Hybrid Working Modern, vibrant offices About Us Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners.

Do you have demonstrated competence in core manufacturing tasks and safe operation of plant/equipment? If so, our client is keen to hear from you! Chemical Manufacturing Technician Contract: Permanent Hours: Full-time, 40 hours per week Salary: £26,208 - £32,000 per annum, Depending on Experience Location: Portlethen, Aberdeen AB12 (on-site) The Employer's Vision & Purpose "The organisation delivers world-class chemical solutions, driving responsible energy production with people at their core." The employer is looking for a hands-on Chemical Manufacturing Technician to support manufacturing operations safely and efficiently while demonstrating increased technical competence, problem-solving ability, and ownership of process standards. This role supports the company's commitment to QHSE excellence and operational safety and represents a development path toward higher responsibility, leadership on the floor, and mentoring of newer technicians. Your Core Responsibilities & Tasks Support the preparation, review, and improvement of risk assessments and job packs with Supervisors and QHSE; recommend updates where controls or methods could be improved. Maintain high standards of housekeeping, PPE compliance, and general safety discipline in the area, and lead by example for newer team members. Escalate issues relating to safety, quality, equipment condition, process deviations, or non-conformance immediately to the Supervisor / QHSE. Accurately maintain production records, ensuring traceability, labelling accuracy, and stock integrity. Contribute to continuous improvement of efficiency, safety, and product quality in the work area. Conduct manufacturing, batching, blending, sampling, packaging, and labelling of products. Operate equipment and plant safely and within authorised limits. Perform in-process checks and product verification to required standards. Assist in the training and familiarisation of new technicians in safe working methods and correct procedures. Support stock control activities and movement of finished goods / raw materials. Assist in basic troubleshooting of process issues, equipment concerns, or non-conformances. What The Employer is Looking For Demonstrated competence in core manufacturing tasks and safe operation of plant/equipment Strong understanding of batch sheets, production instructions, and product SDS requirements Active participation in risk assessment training and competency reviews Ability to provide guidance and support to less experienced technicians Ability to communicate issues or deviations clearly to Supervisors / Senior Management Forklift licence / handling qualification where applicable (or willingness to obtain) Working at Height Preferred : A solutions-focused approach, and a positive attitude, combined with a drive to overcome challenges and continuously improve What You'll Get Autonomy to shape the company's future and culture A positive, collaborative atmosphere where success is shared Training and development opportunities linked to performance 33 days annual leave per year + buy and sell options. Income protection insurance Life insurance 8% Employer Pension Contribution Application deadline: 11th June 2026. Interested? To apply, please click the apply button. You will be taken to a simple CHM Recruit form where you can find out more information and complete your application by following the instructions. The employer is committed to equal opportunities and welcomes applications from all sections of the community. No agencies please.

Graduate Structural Engineer Are you a Graduate Structural Engineer, qualifying this year or last year, who is looking for a progressive and exciting career opportunity? Are you ambitious to progress in the industry? Do you excel in the act of producing great designs and relish the completion of the detail, and supporting documents in the process? Do you want to join an established business and be an important cog in their growth plan? Our client is an Essex-based, Building Design Consultants, who work mostly in the commercial market with developers and contractors. They are seeking an office-based, enthusiastic and proficient Graduate Structural Engineer to support the Architects in the business. Someone who is a highly detailed individual and IT proficient. This is an important role, and you will be part of a growing team who are focused on getting the business to the next level. This role is suitable for people who already have a Work Permit, or do NOT require one. No sponsorship is available for this role. Salary and Hours: £28,000 to £35,000 subject to grades and specific work experience An office-based role, located on the 1st floor Full Time 37.5 hours Benefits Our Client Offers: Annual profit-related Bonus Scheme Group Life Assurance Employee Assistance Programme (EAP) Bereavement Counselling and Probate Helping Service Group Personal Pension Healthcare insurance Career growth opportunities Training provided Team events Sick Pay Cover Position Purpose Working within a team of Engineers and Technicians, and under the supervision of the Project Manager / Owner. As a Graduate Engineer you are expected to deliver assigned tasks and provide technical support, working towards the overall successful delivery of technically challenging designs. Duties and Responsibilities: Develop technical and management skills through ongoing study of design standards, codes, and guidance. Demonstrate understanding of technical concepts. Gain proficiency in BDC systems and procedures. Comply with Health, Safety and Welfare regulations and promote team awareness. Undertake continual professional development through practical experience and self-study. Work towards Chartered Membership (ICE / IStructE). Assist in resolving technical issues. Communicate regularly with project teams, providing progress updates. Prepare and assist in compiling project documentation. Review and check own work. Coordinate with external parties (Architects, Engineers, Surveyors, utilities). Attend meetings, carry out site visits / investigations, and assist with inspection reports. Understand project programmes and resource planning. Manage delivery of assigned outputs to time and quality standards. Prepare and present information internally. Manage small tasks and projects. Carry out complex structural calculations and design work. Develop and interpret analytical models using relevant software. Prepare clear and structured calculation reports. Mark up and review reinforcement drawings. Review structural drawings to ensure alignment with design assumptions. Check third-party information for consistency with design and mark-ups. Undertake any other reasonable duties. Results Expected: Completion of quarterly training reports and maintenance of CPD records demonstrating progress towards Chartership. Ongoing achievement of performance goals, with developing analytical skills and knowledge of codes, standards, and compliance requirements. Progression towards Engineer / Senior Engineer level over a 3 4-year period. Standards To Be Met: Demonstrate commitment to personal development by supporting on-the-job training with wider CPD study and background reading. Adhere to BDC s core values of People, Performance, Partnership, and Pride. Maintain punctuality. Knowledge, Skills and Abilities: Strong understanding of structural mechanics. Working knowledge of Eurocodes. Proficient in sketching and drawing. Competence in Microsoft Office suite. Effective report writing skills. Strong communication skills, both written and verbal, including phone and face-to-face interaction. If you want to join an established, privately owned business and be a catalyst for their future growth, then this is the job for you. Their selection process is unique in the marketplace and attracts motivated, productive team members who they know will be successful and have a great career with themselves. They look forward to hearing from you. Don't miss this opportunity. Start your application NOW!

GBR Recruitment Ltd are extremely proud to be working exclusively in partnership with a leading MOD technology EW Lincolnshire company, recruiting for an experienced Senior Trainer for DSAT technical training (Defence Systems Approach to Training) . This role is subject to legal / security restrictions relating to Nationality & clearance eligibility. To be considered, applicants must be a British National under UK nationality law. Due to the nature of the tasking to allow for security vetting (UKSV) if not already obtained. You will be an experienced DSAT Trainer who can develop others and translate complex technical concepts into clear instructions . You will implement and maintain DSAT training materials , that are compliant with required DSAT training standards. Duties: Assess customer training needs and deliver training solutions Deliver engaging customer-facing and in-house training programmes Deliver Train the Trainer courses to external customers Carry out Internal Validation activities, as well as analysing them Play a key role in External Validation activities Use up to date compliant training materials, including training manuals, work instructions, reference guides, plus working to structured learning plans, ensuring at all times DSAT compliance Support certification processes (both Customer and Engineers) Introduce engineers and technicians into workshop processes Develop and facilitate knowledge-sharing sessions and technical workshops Attributes: Experienced in delivering engaging DSAT (Defence Systems Approach to Training) technical training Possessing technical expertise in Electronic Warfare (EW), radar theory, plus radar systems Able to interpret DSAT technical documentation Level 3 Award in Education and Training (AET) or equivalent or higher Happy to travel to external clients sites (pool car available) Employee Benefits: 32 days holiday (can be 35 depending when Xmas falls, at the companies discretion, not a definitive), Pension 5% matched, Private health insurance & EAP. This role is commutable from Lincoln, Newark, Grantham, Gainsborough, Sleaford, Spalding, Boston, Nottingham, Rotherham, Sheffield, Doncaster, Scunthorpe, Grimsby & Hull. Plus the client is open to those seeking to relocate to one of these listed areas. This key position could suit someone working as a Defence Trainer, Training Designer, Training Analyst, Courseware Developer or Training Solution Architect within DSAT. Interviews to take place immediately for the right skill sets in DSAT. Apply today!

GBR Recruitment Ltd are extremely proud to be working exclusively in partnership with a leading MOD technology EW Lincolnshire company, recruiting for an experienced Senior Trainer for DSAT technical training (Defence Systems Approach to Training) . This role is subject to legal / security restrictions relating to Nationality & clearance eligibility. To be considered, applicants must be a British National under UK nationality law. Due to the nature of the tasking to allow for security vetting (UKSV) if not already obtained. You will be an experienced DSAT Trainer who can develop others and translate complex technical concepts into clear instructions . You will implement and maintain DSAT training materials , that are compliant with required DSAT training standards. Duties: Assess customer training needs and deliver training solutions Deliver engaging customer-facing and in-house training programmes Deliver Train the Trainer courses to external customers Carry out Internal Validation activities, as well as analysing them Play a key role in External Validation activities Use up to date compliant training materials, including training manuals, work instructions, reference guides, plus working to structured learning plans, ensuring at all times DSAT compliance Support certification processes (both Customer and Engineers) Introduce engineers and technicians into workshop processes Develop and facilitate knowledge-sharing sessions and technical workshops Attributes: Experienced in delivering engaging DSAT (Defence Systems Approach to Training) technical training Possessing technical expertise in Electronic Warfare (EW), radar theory, plus radar systems Able to interpret DSAT technical documentation Level 3 Award in Education and Training (AET) or equivalent or higher Happy to travel to external clients sites (pool car available) Employee Benefits: 32 days holiday (can be 35 depending when Xmas falls, at the companies discretion, not a definitive), Pension 5% matched, Private health insurance & EAP. This role is commutable from Lincoln, Newark, Grantham, Gainsborough, Sleaford, Spalding, Boston, Nottingham, Rotherham, Sheffield, Doncaster, Scunthorpe, Grimsby & Hull. Plus the client is open to those seeking to relocate to one of these listed areas. This key position could suit someone working as a Defence Trainer, Training Designer, Training Analyst, Courseware Developer or Training Solution Architect within DSAT. Interviews to take place immediately for the right skill sets in DSAT. Apply today!

GBR Recruitment Ltd are extremely proud to be working exclusively in partnership with a leading MOD technology EW Lincolnshire company, recruiting for an experienced Senior Trainer for DSAT technical training (Defence Systems Approach to Training) . This role is subject to legal / security restrictions relating to Nationality & clearance eligibility. To be considered, applicants must be a British National under UK nationality law. Due to the nature of the tasking to allow for security vetting (UKSV) if not already obtained. You will be an experienced DSAT Trainer who can develop others and translate complex technical concepts into clear instructions . You will implement and maintain DSAT training materials , that are compliant with required DSAT training standards. Duties: Assess customer training needs and deliver training solutions Deliver engaging customer-facing and in-house training programmes Deliver Train the Trainer courses to external customers Carry out Internal Validation activities, as well as analysing them Play a key role in External Validation activities Use up to date compliant training materials, including training manuals, work instructions, reference guides, plus working to structured learning plans, ensuring at all times DSAT compliance Support certification processes (both Customer and Engineers) Introduce engineers and technicians into workshop processes Develop and facilitate knowledge-sharing sessions and technical workshops Attributes: Experienced in delivering engaging DSAT (Defence Systems Approach to Training) technical training Possessing technical expertise in Electronic Warfare (EW), radar theory, plus radar systems Able to interpret DSAT technical documentation Level 3 Award in Education and Training (AET) or equivalent or higher Happy to travel to external clients sites (pool car available) Employee Benefits: 32 days holiday (can be 35 depending when Xmas falls, at the companies discretion, not a definitive), Pension 5% matched, Private health insurance & EAP. This role is commutable from Lincoln, Newark, Grantham, Gainsborough, Sleaford, Spalding, Boston, Nottingham, Rotherham, Sheffield, Doncaster, Scunthorpe, Grimsby & Hull. Plus the client is open to those seeking to relocate to one of these listed areas. This key position could suit someone working as a Defence Trainer, Training Designer, Training Analyst, Courseware Developer or Training Solution Architect within DSAT. Interviews to take place immediately for the right skill sets in DSAT. Apply today!