Your new company Complaints are a vital part of how organisations learn, improve, and deliver safe, high-quality services that customers can trust.We're looking for an experienced Housing Complaints Officer (also referred to as a Customer Experience Officer) who thrives in a regulated, fast-paced environment. This role goes beyond simply resolving complaints-you'll approach each case with empathy, take time to fully understand customer concerns, ask the right questions, collaborate with colleagues, and take ownership of the end-to-end complaint management process.Please note - this is a temporary opportunity on a 3-month ongoing basis. Your new role You'll be responsible for managing customer complaints from start to finish once they escalate beyond the informal stage, often handling sensitive and complex issues. Responsibilities include, but are not limited to: Conducting thorough, effective, and timely investigations into complaints of varying complexity Maintaining clear and consistent communication with customers throughout the complaint process Building strong relationships with a wide range of internal stakeholders to gather information and identify root causes Producing high-quality outcome letters outlining findings and actions taken to resolve complaints This role offers the opportunity to make a meaningful impact on customer satisfaction and service improvement. What you'll need to succeed The ideal candidate will have: Proven experience in complaint handling within a regulated environment Experience managing a high volume of complaints end-to-end (typically 15-20 cases at varying stages and complexity) Confidence liaising directly with customers and collaborating with internal stakeholders Strong written communication skills, with the ability to produce clear, professional correspondence and reports The ability to manage changing priorities and work effectively under pressure This role is primarily office-based, with some flexibility to work from home depending on business needs. What you'll get in return You'll receive an hourly rate of £23.26, alongside the flexibility of hybrid working, allowing a balance between home and office-based work. The role is based in a modern Birmingham City Centre office with excellent transport links, and offers the opportunity to gain valuable experience in a fast-paced, regulated environment while making a meaningful impact on customer experience within a supportive team. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jun 24, 2026
Seasonal
Your new company Complaints are a vital part of how organisations learn, improve, and deliver safe, high-quality services that customers can trust.We're looking for an experienced Housing Complaints Officer (also referred to as a Customer Experience Officer) who thrives in a regulated, fast-paced environment. This role goes beyond simply resolving complaints-you'll approach each case with empathy, take time to fully understand customer concerns, ask the right questions, collaborate with colleagues, and take ownership of the end-to-end complaint management process.Please note - this is a temporary opportunity on a 3-month ongoing basis. Your new role You'll be responsible for managing customer complaints from start to finish once they escalate beyond the informal stage, often handling sensitive and complex issues. Responsibilities include, but are not limited to: Conducting thorough, effective, and timely investigations into complaints of varying complexity Maintaining clear and consistent communication with customers throughout the complaint process Building strong relationships with a wide range of internal stakeholders to gather information and identify root causes Producing high-quality outcome letters outlining findings and actions taken to resolve complaints This role offers the opportunity to make a meaningful impact on customer satisfaction and service improvement. What you'll need to succeed The ideal candidate will have: Proven experience in complaint handling within a regulated environment Experience managing a high volume of complaints end-to-end (typically 15-20 cases at varying stages and complexity) Confidence liaising directly with customers and collaborating with internal stakeholders Strong written communication skills, with the ability to produce clear, professional correspondence and reports The ability to manage changing priorities and work effectively under pressure This role is primarily office-based, with some flexibility to work from home depending on business needs. What you'll get in return You'll receive an hourly rate of £23.26, alongside the flexibility of hybrid working, allowing a balance between home and office-based work. The role is based in a modern Birmingham City Centre office with excellent transport links, and offers the opportunity to gain valuable experience in a fast-paced, regulated environment while making a meaningful impact on customer experience within a supportive team. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
INTELLIGENCE ANALYST The Analyst provides expertise through the development and use of analytical products to assist decision making at a strategic, tactical and operational level. Specific Role Purpose: The Analyst provides expertise through the development and use of analytical products to assist decision making at a strategic, tactical and operational level. They deliver insights and offer value to the organisation in understanding the threat, risks and vulnerabilities that are identified through intelligence and investigations. Key Responsibilities: Force Intelligence Analysts require a wide skill set and maturity to ensure resilience and high pressure demands of the Force policing requirements for West Midlands are met across both Covert and Overt operational activities. Aspiring Force Intelligence analysts will ideally have experience of major investigations, strategic and partnership working. In addition they must have demonstrable analytical skills at a very high standard. Regardless of area of expertise, all analytical products are National Intelligence Model (NIM) compliant. Strategy Conduct analysis at a strategic, tactical and/or operational level, identifying and using appropriate analytical tools and techniques to interpret gaps, patterns and trends, assess threat, risk and harm and make recommendations in support of decision making, prioritisation and resource allocation. To assist in the development of intelligence collection plans to ensure the effective communication of these to: operational officers; Senior Leaders; Force Executive Team; other Police Forces and external partners. Identification and assessment of the Tactical and Strategic Priorities for Force through use of MoRILE. To develop and maintain knowledge of current intelligence together with crime trends and patterns relevant to the force. To utilise their subject matter knowledge to advise upon and recommend likely targets or pathways of resolution from their analysis to senior officers. Professional Leadership To contribute to a system of governance, to deliver a clear and integrated approach to tackling crime and vulnerability threats across the organisation. Provide advice and interpret policies, legislation and practice to ensure internal customers are fully aware of all relevant facts to support informed decision making. Provide complex evidential analysis and professional witness testimony to the highest of standard to secure the successful prosecution of offenders involved in serious and organised crime. Maintain awareness of innovation within intelligence & analysis to ensure implementation of the latest techniques, tactics, products, best practice and information relevant to the role. Direct and guide research completed by others. Engagement Prepare briefing notes and deliver clear presentations where appropriate ensuring that the medium used is suitable for the audience. Through engagement with key stakeholders, establish and interpret requirements to ensure the needs of stakeholders are met. To maintain relationships and to liaise with staff across the force and other agencies to obtain and/or disseminate information, and actively participate in meetings. To interpret and work with investigators to retrieve and shape complex information/data from crime scenes for inclusions in analysis and reports. When required to do so, offer specialist guidance, influencing decision making of Force Executive Team, Police Senior Investigating Officers, Intelligence Managers and Intelligence Officers regarding crime, community tensions and operations. Compliance To undertake all analytical functions in preparation of National Intelligence Model products, in accordance with the Analysis Authorised Professional Practice guidance set by the College of Policing. To prepare evidence, attend court and give evidence in support of crime investigations. Perform regular dip samples for data quality, including evaluation information and its risk where appropriate (such as the use of the National Intelligence Record 3x5x2 ). Work to a high level of integrity, routinely handling Secret information, and as such following GPMS and other guidance with regard to handling and storing this data. Adhere to all legislation, working principles, policies & guidance relevant to the role. To ensure that a duty of care is shown and take appropriate action to comply with Health and Safety requirements at all times. Change Management & Delivery Be able to switch between tactical, operational and strategic roles to fulfil the analytical needs of the organisation. Monitor & Evaluate Provide detailed analysis to assist the organisational understanding of multiple facets of crime and vulnerability threats. Provide effective horizon and environmental scanning products. Achieved through proactive scanning research, and subsequent analysis of research. To communicate findings, inference and hypothesis. Provide comprehensive analytical products that interpret intelligence and provide clear understanding and guidance to drive the proactive acquisition of further intelligence and evidence. General College of Policing Intelligence Professionalisation Programme (IPP) Qualification (to complete within 12 months of appointment), and continued IPP compliance. The post holder will be expected to undertake training as and when required. The post holder will be expected to comply with health and safety requirements. Undertake any other duties commensurate with the role. SPECIFIC COMPETENCIES REQUIRED FOR EFFECTIVE PERFORMANCE Knowledge & Experience This section should detail the requirement of previous experiences and knowledge gained from academic qualifications if appropriate. e.g. significant experience of administrative duties, degree level educated. Essential: Degree level in relevant subject or equivalent qualification or experience within a similar environment Experience of collating, evaluating, structuring and processing data to identify patterns, series, similarities and discrepancies within a variety of information types. Ability to use software packages in the charting and analytical preparation of data Evidence of working with, Interpreting & simplifying complex data sets. Highly competent in the use of Microsoft packages, advanced skills in Microsoft Excel. Evidence a good understanding of the requirements of the National Intelligence Model (NIM) Understanding of, and ability to apply, relevant legislation (i.e ECHR, RIPA, Data Protection). Experience of working within a team and on own initiative, effectively planning and organising activities and resources to meet objectives. Desirable: Experience as an Intelligence Analyst within a law enforcement agency (LEA). Knowledge of current crime threat trends and organisational, policy issues relevant to policing. Experience of using databases to both input and extract data. Experience of the use of statistical and risk models Experience of relevant analytical tools, such as iBASE, i2 workstation, GIS applications and other customised databases; Understand the practical distinctions between analysis, policy and decision-making Skills This section should detail the competency requirement which could be developed through non formal training. e.g. effective time management, influencing and negotiating, effective communication including written and verbal. Refer to skills database for core operational skills Essential: Experience of research and analytical processes / techniques. Ability to work in a high pressure environment yet still providing accuracy at all times and a high level of detail. Articulate and able to discuss Influence and negotiate Ability to work as part of a team Evidence of preparing and delivering presentations. Ability to build positive relationships with colleagues, internal and external partners Self-motivated with the ability to work with minimum supervision and use own initiative. Desirable: Ability to recognise conscious / unconscious biases associated with intelligence analysis. Hours of Work and Flexibility: You will work on a shift pattern which could encompass early mornings, late evening shifts and weekends. The core hours of this role will be on an agreed shift pattern. Working outside of these hours may be required. There is a requirement to work flexibly at all times with due regard to prevailing workloads and priorities. There may be a requirement at times to travel to other locations within the Force area. Due to the nature of this role it is essential that you re flexible in terms of your working location and are prepared to work temporarily at other locations. Must have capability to travel to different locations across the Region and undertake all assignments in a timely manner. Due to the requirement to work flexibly, unsocial hours and personal safety for lone working; public transport may not be available or suitable at these times.
Jun 24, 2026
Contractor
INTELLIGENCE ANALYST The Analyst provides expertise through the development and use of analytical products to assist decision making at a strategic, tactical and operational level. Specific Role Purpose: The Analyst provides expertise through the development and use of analytical products to assist decision making at a strategic, tactical and operational level. They deliver insights and offer value to the organisation in understanding the threat, risks and vulnerabilities that are identified through intelligence and investigations. Key Responsibilities: Force Intelligence Analysts require a wide skill set and maturity to ensure resilience and high pressure demands of the Force policing requirements for West Midlands are met across both Covert and Overt operational activities. Aspiring Force Intelligence analysts will ideally have experience of major investigations, strategic and partnership working. In addition they must have demonstrable analytical skills at a very high standard. Regardless of area of expertise, all analytical products are National Intelligence Model (NIM) compliant. Strategy Conduct analysis at a strategic, tactical and/or operational level, identifying and using appropriate analytical tools and techniques to interpret gaps, patterns and trends, assess threat, risk and harm and make recommendations in support of decision making, prioritisation and resource allocation. To assist in the development of intelligence collection plans to ensure the effective communication of these to: operational officers; Senior Leaders; Force Executive Team; other Police Forces and external partners. Identification and assessment of the Tactical and Strategic Priorities for Force through use of MoRILE. To develop and maintain knowledge of current intelligence together with crime trends and patterns relevant to the force. To utilise their subject matter knowledge to advise upon and recommend likely targets or pathways of resolution from their analysis to senior officers. Professional Leadership To contribute to a system of governance, to deliver a clear and integrated approach to tackling crime and vulnerability threats across the organisation. Provide advice and interpret policies, legislation and practice to ensure internal customers are fully aware of all relevant facts to support informed decision making. Provide complex evidential analysis and professional witness testimony to the highest of standard to secure the successful prosecution of offenders involved in serious and organised crime. Maintain awareness of innovation within intelligence & analysis to ensure implementation of the latest techniques, tactics, products, best practice and information relevant to the role. Direct and guide research completed by others. Engagement Prepare briefing notes and deliver clear presentations where appropriate ensuring that the medium used is suitable for the audience. Through engagement with key stakeholders, establish and interpret requirements to ensure the needs of stakeholders are met. To maintain relationships and to liaise with staff across the force and other agencies to obtain and/or disseminate information, and actively participate in meetings. To interpret and work with investigators to retrieve and shape complex information/data from crime scenes for inclusions in analysis and reports. When required to do so, offer specialist guidance, influencing decision making of Force Executive Team, Police Senior Investigating Officers, Intelligence Managers and Intelligence Officers regarding crime, community tensions and operations. Compliance To undertake all analytical functions in preparation of National Intelligence Model products, in accordance with the Analysis Authorised Professional Practice guidance set by the College of Policing. To prepare evidence, attend court and give evidence in support of crime investigations. Perform regular dip samples for data quality, including evaluation information and its risk where appropriate (such as the use of the National Intelligence Record 3x5x2 ). Work to a high level of integrity, routinely handling Secret information, and as such following GPMS and other guidance with regard to handling and storing this data. Adhere to all legislation, working principles, policies & guidance relevant to the role. To ensure that a duty of care is shown and take appropriate action to comply with Health and Safety requirements at all times. Change Management & Delivery Be able to switch between tactical, operational and strategic roles to fulfil the analytical needs of the organisation. Monitor & Evaluate Provide detailed analysis to assist the organisational understanding of multiple facets of crime and vulnerability threats. Provide effective horizon and environmental scanning products. Achieved through proactive scanning research, and subsequent analysis of research. To communicate findings, inference and hypothesis. Provide comprehensive analytical products that interpret intelligence and provide clear understanding and guidance to drive the proactive acquisition of further intelligence and evidence. General College of Policing Intelligence Professionalisation Programme (IPP) Qualification (to complete within 12 months of appointment), and continued IPP compliance. The post holder will be expected to undertake training as and when required. The post holder will be expected to comply with health and safety requirements. Undertake any other duties commensurate with the role. SPECIFIC COMPETENCIES REQUIRED FOR EFFECTIVE PERFORMANCE Knowledge & Experience This section should detail the requirement of previous experiences and knowledge gained from academic qualifications if appropriate. e.g. significant experience of administrative duties, degree level educated. Essential: Degree level in relevant subject or equivalent qualification or experience within a similar environment Experience of collating, evaluating, structuring and processing data to identify patterns, series, similarities and discrepancies within a variety of information types. Ability to use software packages in the charting and analytical preparation of data Evidence of working with, Interpreting & simplifying complex data sets. Highly competent in the use of Microsoft packages, advanced skills in Microsoft Excel. Evidence a good understanding of the requirements of the National Intelligence Model (NIM) Understanding of, and ability to apply, relevant legislation (i.e ECHR, RIPA, Data Protection). Experience of working within a team and on own initiative, effectively planning and organising activities and resources to meet objectives. Desirable: Experience as an Intelligence Analyst within a law enforcement agency (LEA). Knowledge of current crime threat trends and organisational, policy issues relevant to policing. Experience of using databases to both input and extract data. Experience of the use of statistical and risk models Experience of relevant analytical tools, such as iBASE, i2 workstation, GIS applications and other customised databases; Understand the practical distinctions between analysis, policy and decision-making Skills This section should detail the competency requirement which could be developed through non formal training. e.g. effective time management, influencing and negotiating, effective communication including written and verbal. Refer to skills database for core operational skills Essential: Experience of research and analytical processes / techniques. Ability to work in a high pressure environment yet still providing accuracy at all times and a high level of detail. Articulate and able to discuss Influence and negotiate Ability to work as part of a team Evidence of preparing and delivering presentations. Ability to build positive relationships with colleagues, internal and external partners Self-motivated with the ability to work with minimum supervision and use own initiative. Desirable: Ability to recognise conscious / unconscious biases associated with intelligence analysis. Hours of Work and Flexibility: You will work on a shift pattern which could encompass early mornings, late evening shifts and weekends. The core hours of this role will be on an agreed shift pattern. Working outside of these hours may be required. There is a requirement to work flexibly at all times with due regard to prevailing workloads and priorities. There may be a requirement at times to travel to other locations within the Force area. Due to the nature of this role it is essential that you re flexible in terms of your working location and are prepared to work temporarily at other locations. Must have capability to travel to different locations across the Region and undertake all assignments in a timely manner. Due to the requirement to work flexibly, unsocial hours and personal safety for lone working; public transport may not be available or suitable at these times.
Health & Safety Officer £39,500 - £47,000 plus Company Van & Fuel Card Location: Greater London - Monday & Tuesday in Tower Hamlets office, Wednesday to Friday site-based covering properties across South London, Bromley, Croydon, Bexley, North West London, Islington and Enfield. Would you like to join Hyde as a Health & Safety Officer? We are looking for a proactive and knowledgeable Health & Safety Officer to join our Property Maintenance team within Property Services. This is an important role supporting the development, implementation and continuous improvement of Hyde's Health, Safety and Environmental (HSE) management systems, helping to ensure safe working practices for both our employees and contractors. What you'll be doing Support the implementation of Hyde's Health, Safety and Environment policies across Property Maintenance Carry out planned and ad hoc audits, inspections and surveys to monitor compliance with safety management systems Identify HSE training needs and deliver toolbox talks and formal health & safety training Complete risk assessments and develop safe systems of work to manage and reduce risk Provide practical H&S advice to trade teams, including manual handling, work at height and unlicensed asbestos work Support operational managers to maintain compliance with HSE and CDM requirements Assist with accident and incident investigations, identifying causes and supporting corrective actions Contribute to a strong safety culture and support site inspection programmes and H&S committees About you You will be qualified to NEBOSH National General Certificate in Occupational Health and Safety (NGC), with a strong understanding of health and safety within a property maintenance or operational environment, alongside a collaborative and practical approach to service delivery. Experience working in a health and safety role within property maintenance, construction, or operational services Good working knowledge of health, safety and environmental legislation, regulations and best practice Experience conducting audits, inspections and risk assessments Ability to develop and deliver toolbox talks and health & safety training Understanding of CDM regulations and construction-related health & safety requirements Strong communication skills with the ability to influence and support operational teams Why join us? We own and manage 125,000 homes and are driven by a strong social purpose-creating safe, affordable homes and thriving communities. We are committed to providing safe, sustainable homes for our customers. You'll be part of a collaborative and professional team where your expertise will directly support safer working environments and better outcomes for our communities. Benefits Excellent pension Generous holiday allowance Life assurance Flexible benefits platform Career development & learning support Volunteering days Hybrid working Diversity, inclusion and accessibility Equity, diversity and inclusion are central to life at Hyde. We're committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. As a Disability Confident Employer, we're happy to provide reasonable adjustments throughout the recruitment process and in the workplace. Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified. A DBS check will be carried out on the successful candidate.
Jun 24, 2026
Full time
Health & Safety Officer £39,500 - £47,000 plus Company Van & Fuel Card Location: Greater London - Monday & Tuesday in Tower Hamlets office, Wednesday to Friday site-based covering properties across South London, Bromley, Croydon, Bexley, North West London, Islington and Enfield. Would you like to join Hyde as a Health & Safety Officer? We are looking for a proactive and knowledgeable Health & Safety Officer to join our Property Maintenance team within Property Services. This is an important role supporting the development, implementation and continuous improvement of Hyde's Health, Safety and Environmental (HSE) management systems, helping to ensure safe working practices for both our employees and contractors. What you'll be doing Support the implementation of Hyde's Health, Safety and Environment policies across Property Maintenance Carry out planned and ad hoc audits, inspections and surveys to monitor compliance with safety management systems Identify HSE training needs and deliver toolbox talks and formal health & safety training Complete risk assessments and develop safe systems of work to manage and reduce risk Provide practical H&S advice to trade teams, including manual handling, work at height and unlicensed asbestos work Support operational managers to maintain compliance with HSE and CDM requirements Assist with accident and incident investigations, identifying causes and supporting corrective actions Contribute to a strong safety culture and support site inspection programmes and H&S committees About you You will be qualified to NEBOSH National General Certificate in Occupational Health and Safety (NGC), with a strong understanding of health and safety within a property maintenance or operational environment, alongside a collaborative and practical approach to service delivery. Experience working in a health and safety role within property maintenance, construction, or operational services Good working knowledge of health, safety and environmental legislation, regulations and best practice Experience conducting audits, inspections and risk assessments Ability to develop and deliver toolbox talks and health & safety training Understanding of CDM regulations and construction-related health & safety requirements Strong communication skills with the ability to influence and support operational teams Why join us? We own and manage 125,000 homes and are driven by a strong social purpose-creating safe, affordable homes and thriving communities. We are committed to providing safe, sustainable homes for our customers. You'll be part of a collaborative and professional team where your expertise will directly support safer working environments and better outcomes for our communities. Benefits Excellent pension Generous holiday allowance Life assurance Flexible benefits platform Career development & learning support Volunteering days Hybrid working Diversity, inclusion and accessibility Equity, diversity and inclusion are central to life at Hyde. We're committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. As a Disability Confident Employer, we're happy to provide reasonable adjustments throughout the recruitment process and in the workplace. Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified. A DBS check will be carried out on the successful candidate.
Housing Officer x2 Location: South West Salary: £36,000 per annum Vacancy Type: Permanent, Full Time (37.5 hours per week) Closing Date: 14 th of July 2026 It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. They are looking for two Housing Officers to cover the following patches in Dorset; x 1 Bournemouth, Christchurch and Poole; New Forest (BH1; BH2; BH4; BH5; BH6; BH7; BH8; BH9; BH10; BH23; BH25; SO40; SO41; SO43; SO45; SP6) x 1 Dorset (BH16; BH19; BH20; BH21; BH24; BH31; DT2; DT9; DT10; DT11; SP5; SP6) What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion the organisation's customer promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover The Organisation The organisation is a leading housing provider. they manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please do not hesitate to apply.
Jun 24, 2026
Full time
Housing Officer x2 Location: South West Salary: £36,000 per annum Vacancy Type: Permanent, Full Time (37.5 hours per week) Closing Date: 14 th of July 2026 It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening their local presence, and looking for people who want to be part of what comes next. This is a varied, hands on role where no two days are the same. You'll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well. They are looking for two Housing Officers to cover the following patches in Dorset; x 1 Bournemouth, Christchurch and Poole; New Forest (BH1; BH2; BH4; BH5; BH6; BH7; BH8; BH9; BH10; BH23; BH25; SO40; SO41; SO43; SO45; SP6) x 1 Dorset (BH16; BH19; BH20; BH21; BH24; BH31; DT2; DT9; DT10; DT11; SP5; SP6) What you'll be doing You'll take ownership of a defined patch, acting as the key point of contact for residents and ensuring services are responsive, compliant, and customer focused. Your responsibilities will include: Managing the full tenancy lifecycle, from sign up through to end of tenancy Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud Supporting lettings and voids activity to minimise rent loss and turnaround times Carrying out estate inspections and addressing neighbourhood and environmental issues Managing low level anti social behaviour, neighbour disputes, and supporting more complex cases Identifying and responding to vulnerability, safeguarding, hoarding, and non access cases Completing person centred fire risk assessments and monitoring health and safety issues Investigating complaints and learning from outcomes to improve services Working in partnership with local authorities and external agencies to support customers effectively Throughout everything you do, you'll champion the organisation's customer promise - delivering services that are respectful, personalised, and trauma informed. What they're looking for You'll bring experience of housing management or a similar customer facing role, along with the confidence to manage complex and sensitive situations professionally. You'll also have: Experience of tenancy, estate management, lettings or neighbourhood services within social housing Knowledge of housing legislation, including safeguarding, ASB and welfare reform Strong communication and influencing skills, with the ability to work calmly under pressure A customer focused mindset, with a commitment to equality, inclusion and trauma informed practice Confidence using digital systems and data to manage cases and improve performance The ability to work independently, manage competing priorities, and make sound day to day decisions You'll also be comfortable working flexibly, including participating in an out of hours rota where required. Why join them? This role is at the heart of how they build trust with their customers. If you're someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, they'd love to hear from you. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover The Organisation The organisation is a leading housing provider. they manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please do not hesitate to apply.
Air Personnel are looking for a Safety and Compliance Officer to join their client in Sywell PURPOSE OF THE POST: To manage and carry out the annual audit plan and support with correction and preventive actions KEY DUTIES of the Safety and Compliance Officer : Carry out company internal and external audits as required by the annual audit plan. Assist and advise departmental heads with root cause analysis, corrective and preventative actions Administration of Regulatory manuals, company policies and procedures ensuring they are maintained in compliance with the applicable competent authority regulations. Assist with control and issue of company authorisations. Assist with higher level occurrence investigations PERSON SPECIFICATION: Experience, Knowledge and Understanding Experience in a similar role, ideally in the aviation sector Experience in administration of Regulatory manuals, company policies and procedures. Experience in aircraft/engine maintenance Knowledge of Health & Safety provisions in an aviation environment A qualification in audit and/or project management Experience in aviation QA Role Related and Personal Skills Excellent communication and interpersonal skills Able to communicate with colleagues at all levels and with the CAA Strong IT skills General A flexible approach to hours and duties as this role will involve travelling to our bases including in Northern Ireland The desire to undertake further training as may be required in order to properly perform the duties in a changing and challenging environment A full driving licence and access to a car that could be used for work if necessary ROLE DETAILS AND BENEFITS:- Location: Mostly based Sywell. However, this role requires travel to our other bases, including in Northern Ireland. One day per week can be worked from home, when not required to be at one of the bases. Hours: Core hours are 40 per week Monday to Friday Please call Michelle for further details or apply with your CV
Jun 24, 2026
Full time
Air Personnel are looking for a Safety and Compliance Officer to join their client in Sywell PURPOSE OF THE POST: To manage and carry out the annual audit plan and support with correction and preventive actions KEY DUTIES of the Safety and Compliance Officer : Carry out company internal and external audits as required by the annual audit plan. Assist and advise departmental heads with root cause analysis, corrective and preventative actions Administration of Regulatory manuals, company policies and procedures ensuring they are maintained in compliance with the applicable competent authority regulations. Assist with control and issue of company authorisations. Assist with higher level occurrence investigations PERSON SPECIFICATION: Experience, Knowledge and Understanding Experience in a similar role, ideally in the aviation sector Experience in administration of Regulatory manuals, company policies and procedures. Experience in aircraft/engine maintenance Knowledge of Health & Safety provisions in an aviation environment A qualification in audit and/or project management Experience in aviation QA Role Related and Personal Skills Excellent communication and interpersonal skills Able to communicate with colleagues at all levels and with the CAA Strong IT skills General A flexible approach to hours and duties as this role will involve travelling to our bases including in Northern Ireland The desire to undertake further training as may be required in order to properly perform the duties in a changing and challenging environment A full driving licence and access to a car that could be used for work if necessary ROLE DETAILS AND BENEFITS:- Location: Mostly based Sywell. However, this role requires travel to our other bases, including in Northern Ireland. One day per week can be worked from home, when not required to be at one of the bases. Hours: Core hours are 40 per week Monday to Friday Please call Michelle for further details or apply with your CV
About the job Data Protection Officer - cardfactory Salary from £55,000 + benefits package Join us as the UK & Ireland Data Protection Officer and play a pivotal role in shaping and safeguarding the privacy framework across cardfactory, (url removed) and Garlanna. In this influential position, you'll act as a trusted, independent advisor-ensuring our organisation meets its obligations under UK GDPR, EU GDPR, PECR, ePrivacy and related legislation. You'll lead the way in embedding a strong culture of privacy by design, guiding stakeholders at all levels, and championing accountability across our UK and Ireland operations. As the primary contact for regulators, data subjects and internal teams, you'll oversee compliance, identify and mitigate privacy risks, and ensure robust policies and controls are in place. If you're ready to make a significant impact by driving a proactive, risk-aware approach to data protection, we'd love to hear from you. At cardfactory, we believe in smart working. That means you'll spend around two days a week at our Wakefield support centre, with the flexibility to work from home the rest of the time. What you'll do: Data Protection Strategy: Develop, implement and maintain a comprehensive Data Protection Strategy aligned to organisational goals and legislation. Own and update the Record of Processing Activities (ROPA). Policies & Documentation: Maintain all data protection policies, procedures and documentation, including DPIAs, privacy notices, breach logs and SAR logs. Support development of the Information Security Management System. Compliance Management: Lead audits and compliance activities to meet UK/EU GDPR, PECR and other regulatory requirements. Run the GDPR and data privacy steering committee. Monitoring & Audit: Conduct ongoing assessments and internal audits to ensure adherence to data protection standards. Review contracts to ensure appropriate legal and technical safeguards. Regulatory Liaison: Act as the primary contact for the ICO, DPC and other regulatory bodies, managing enquiries, investigations and reporting duties. Incident & Breach Management: Lead breach assessments, investigations and reporting, ensuring effective mitigation, documentation and communication. Training & Awareness: Design and deliver training initiatives, keeping colleagues informed on data protection requirements, risks and emerging trends. Leadership: Advise senior leaders and business units on privacy risks and compliance. Provide leadership and mentoring to the team. Supplier Risk Management: Oversee governance and risk assessments for third-party suppliers to ensure compliance and security standards are met. Collaboration & Consultancy: Act as the first point of contact for data privacy queries. Work cross-functionally to ensure a consistent, business-aligned approach to data protection. Risk Management: Identify, assess and mitigate data privacy risks, ensuring clear reporting to the appropriate stakeholders. What you'll need: Strong risk management capability and ability to deliver practical, commercially-aware solutions. Strong influencing skills (soft / hard / active listening etc.) - and the ability to blend and adapt them to the situation and intended audience. Able to implement a holistic security program of strategy, policies, processes and technologies. Being able to balance legislative requirements taking into consideration a commercial viewpoint People management skills to direct and manage a small team of data privacy specialists. Experience: Substantial experience in a DPO role, managing privacy operations complaints with the GDPR and PECR. Experience leading, developing and managing teams. Familiarity with Microsoft Purview, One Trust and other similar DSAR management and tooling. Experience working in fast-paced and complex environments, working across multiple business units. Experience with ISO 27001, ISO27701, ISAE 3000/3402 or other information security standards and frameworks.
Jun 24, 2026
Full time
About the job Data Protection Officer - cardfactory Salary from £55,000 + benefits package Join us as the UK & Ireland Data Protection Officer and play a pivotal role in shaping and safeguarding the privacy framework across cardfactory, (url removed) and Garlanna. In this influential position, you'll act as a trusted, independent advisor-ensuring our organisation meets its obligations under UK GDPR, EU GDPR, PECR, ePrivacy and related legislation. You'll lead the way in embedding a strong culture of privacy by design, guiding stakeholders at all levels, and championing accountability across our UK and Ireland operations. As the primary contact for regulators, data subjects and internal teams, you'll oversee compliance, identify and mitigate privacy risks, and ensure robust policies and controls are in place. If you're ready to make a significant impact by driving a proactive, risk-aware approach to data protection, we'd love to hear from you. At cardfactory, we believe in smart working. That means you'll spend around two days a week at our Wakefield support centre, with the flexibility to work from home the rest of the time. What you'll do: Data Protection Strategy: Develop, implement and maintain a comprehensive Data Protection Strategy aligned to organisational goals and legislation. Own and update the Record of Processing Activities (ROPA). Policies & Documentation: Maintain all data protection policies, procedures and documentation, including DPIAs, privacy notices, breach logs and SAR logs. Support development of the Information Security Management System. Compliance Management: Lead audits and compliance activities to meet UK/EU GDPR, PECR and other regulatory requirements. Run the GDPR and data privacy steering committee. Monitoring & Audit: Conduct ongoing assessments and internal audits to ensure adherence to data protection standards. Review contracts to ensure appropriate legal and technical safeguards. Regulatory Liaison: Act as the primary contact for the ICO, DPC and other regulatory bodies, managing enquiries, investigations and reporting duties. Incident & Breach Management: Lead breach assessments, investigations and reporting, ensuring effective mitigation, documentation and communication. Training & Awareness: Design and deliver training initiatives, keeping colleagues informed on data protection requirements, risks and emerging trends. Leadership: Advise senior leaders and business units on privacy risks and compliance. Provide leadership and mentoring to the team. Supplier Risk Management: Oversee governance and risk assessments for third-party suppliers to ensure compliance and security standards are met. Collaboration & Consultancy: Act as the first point of contact for data privacy queries. Work cross-functionally to ensure a consistent, business-aligned approach to data protection. Risk Management: Identify, assess and mitigate data privacy risks, ensuring clear reporting to the appropriate stakeholders. What you'll need: Strong risk management capability and ability to deliver practical, commercially-aware solutions. Strong influencing skills (soft / hard / active listening etc.) - and the ability to blend and adapt them to the situation and intended audience. Able to implement a holistic security program of strategy, policies, processes and technologies. Being able to balance legislative requirements taking into consideration a commercial viewpoint People management skills to direct and manage a small team of data privacy specialists. Experience: Substantial experience in a DPO role, managing privacy operations complaints with the GDPR and PECR. Experience leading, developing and managing teams. Familiarity with Microsoft Purview, One Trust and other similar DSAR management and tooling. Experience working in fast-paced and complex environments, working across multiple business units. Experience with ISO 27001, ISO27701, ISAE 3000/3402 or other information security standards and frameworks.
An exciting opportunity has emerged for a Homeless Assessment Officer to join the housing department at one of Adecco's most improved Local Authority clients, in a temporary role for the next six months. Paying 32.00 per hour (Umbrella) and offering hybrid working (just 2 days each week in our client's office which is located near Heathrow Airport in West London), this is a full time role (37 hours, Monday to Friday) and the primary responsibility of the Homeless Assessment Officer will be to provide a comprehensive front-of-house service to individuals seeking housing advice and assistance. It will report directly into the Early Intervention and Private Sector Accommodation Manager. This role is crucial in ensuring that both priority and non-priority customers are accurately assessed and directed to the appropriate resources within our clients' homeless service. The successful candidate must possess a thorough understanding of the relevant legislation pertaining to housing advice, homelessness, housing management, and the allocation of housing. They should also have a practical grasp of the various housing challenges that individuals often encounter. Key responsibilities will include: Undertaking detailed assessments and investigations of homeless applications in accordance with Part VII of the Housing Act 1996, particularly in cases where prevention or relief measures are not viable. This includes providing clients with clear and timely information regarding the outcomes of their assessments. Assisting tenants in comprehending their rights under current government legislation, ensuring they are informed and empowered to navigate their housing situations effectively. Delivering accurate and relevant information to tenants concerning re-housing options, benefits, and any tenancy-related issues that may arise. Providing guidance and support on legal matters associated with non-payment of rent, helping tenants understand their obligations and options. Collaborating in the development of proactive policies aimed at reducing tenant arrears, with the goal of promoting housing stability within the community. Attending court hearings on behalf of the organisation, bringing well-prepared cases to advocate for tenants' rights and interests. Maintaining meticulous records, reports, and administrative documentation related to their responsibilities, ensuring compliance and accountability in all processes. Only applicants who feel they meet the above criteria, can start on short notice (1-2 weeks' notice max) and are happy to work hybridly from our clients' office two days each week need apply for this role.
Jun 24, 2026
Seasonal
An exciting opportunity has emerged for a Homeless Assessment Officer to join the housing department at one of Adecco's most improved Local Authority clients, in a temporary role for the next six months. Paying 32.00 per hour (Umbrella) and offering hybrid working (just 2 days each week in our client's office which is located near Heathrow Airport in West London), this is a full time role (37 hours, Monday to Friday) and the primary responsibility of the Homeless Assessment Officer will be to provide a comprehensive front-of-house service to individuals seeking housing advice and assistance. It will report directly into the Early Intervention and Private Sector Accommodation Manager. This role is crucial in ensuring that both priority and non-priority customers are accurately assessed and directed to the appropriate resources within our clients' homeless service. The successful candidate must possess a thorough understanding of the relevant legislation pertaining to housing advice, homelessness, housing management, and the allocation of housing. They should also have a practical grasp of the various housing challenges that individuals often encounter. Key responsibilities will include: Undertaking detailed assessments and investigations of homeless applications in accordance with Part VII of the Housing Act 1996, particularly in cases where prevention or relief measures are not viable. This includes providing clients with clear and timely information regarding the outcomes of their assessments. Assisting tenants in comprehending their rights under current government legislation, ensuring they are informed and empowered to navigate their housing situations effectively. Delivering accurate and relevant information to tenants concerning re-housing options, benefits, and any tenancy-related issues that may arise. Providing guidance and support on legal matters associated with non-payment of rent, helping tenants understand their obligations and options. Collaborating in the development of proactive policies aimed at reducing tenant arrears, with the goal of promoting housing stability within the community. Attending court hearings on behalf of the organisation, bringing well-prepared cases to advocate for tenants' rights and interests. Maintaining meticulous records, reports, and administrative documentation related to their responsibilities, ensuring compliance and accountability in all processes. Only applicants who feel they meet the above criteria, can start on short notice (1-2 weeks' notice max) and are happy to work hybridly from our clients' office two days each week need apply for this role.
Trading Standards Officer An excellent opportunity for a motivated Trading Standards Officer with enforcement, compliance, inspections, investigations and regulatory knowledge. FULL OR PART-QUALIFIED Applications from candidates who are fully qualified in other Trading Standards legislative areas, as well as part qualified applicants who have successfully completed or are currently undertaking food or feed modules will be considered. If you've also worked in the following roles, we'd also like to hear from you: Compliance Officer, Enforcement Officer, Regulatory Officer, Weights and Measures Officer, Animal Health Officer SALARY (Part-Qualified Grade 9): £32,347 to £34,317 per annum + Generous Benefits (see below) SALARY (Fully Qualified Grade 11): £39,865 to £43,270 per annum + Generous Benefits (see below) LOCATION: Hybrid / Matlock, Derbyshire, East Midlands JOB TYPE: Full-Time, Permanent (Part-Time Hours can be considered) WORKING HOURS: 37 Hours per Week JOB OVERVIEW We have a fantastic new job opportunity for a Trading Standards Officer to join a supportive and busy team working across food standards, feed hygiene, weights and measures, animal health and consumer protection. As a Trading Standards Officer you will help protect residents, support businesses and tackle unfair, unsafe and illegal trading practices through advice, education and enforcement. The Trading Standards Officer will undertake inspections, audits, sampling, investigations and project work, while providing clear technical advice to businesses, consumers and partner agencies. DUTIES Your duties as the Trading Standards Officer include: Inspections and Audits: Undertake inspections, audits and sampling to ensure compliance with Trading Standards legislation Investigations: Assess and investigate complaints, gather evidence and support appropriate criminal or civil enforcement action Business Advice: Provide clear, accurate and technical advice to help businesses meet their legal obligations Consumer Support: Advise consumers and community groups on Trading Standards matters and legal requirements Project Work: Participate in surveys, inspections and compliance projects designed to improve business standards Evidence Preparation: Prepare witness statements, reports and investigation documentation, giving evidence in court where required Partnership Working: Liaise with partner agencies, enforcement authorities and government departments, sharing intelligence where appropriate Record Keeping: Maintain accurate records and use relevant IT and management information systems, including ARCUS Service Improvement: Support service improvement initiatives and designated divisional functions Team Working: Work proactively and reactively under the guidance of senior officers and managers CANDIDATE REQUIREMENTS ESSENTIAL Qualifications: DTS or full DCATS qualification, including food and/or feed, or antecedents with demonstrated competency for Grade 11 appointment Part-Qualified Applicants: Completed or currently undertaking the food or feed module for Grade 9 appointment Trading Standards Knowledge: Good working knowledge across a defined range of Trading Standards functions Legislation: Ability to analyse, interpret and clearly explain technical and legal information Investigations: Experience of undertaking investigations, addressing enquiries and preparing project reports Communication Skills: Strong verbal and written communication skills with confidence dealing with businesses and the public Organisation: Ability to plan workloads, meet deadlines and work with minimal supervision as part of a team IT Skills: Good working knowledge of Microsoft Office and relevant management information systems Travel: Manual UK driving licence and access to a vehicle insured for business use DESIRABLE Specialist Knowledge: statutory weights and measures qualification Animal Health: experience with animal health and welfare Food And Feed: competency in accordance with Food and/or Feed Law Codes of Practice Complex Investigations: experience carrying out in-depth or complex Trading Standards investigations with successful outcomes Presentations: experience delivering presentations on Trading Standards topics Team Support: experience training, supervising or supporting colleagues Partnerships: experience liaising with other enforcement agencies and partner organisations BENEFITS Generous Annual Leave Scheme (25 days increasing to 30 days after 5 years' service): Ensuring a healthy work-life balance. (Grade 9) Generous Annual Leave Scheme (27 days increasing to 32 days after 5 years' service): Ensuring a healthy work-life balance. (Grade 11) Flexi Time Scheme: Up to two days flexi leave every four weeks (pro rata for part-time employees), subject to service needs Local Government Pension Scheme: Providing financial security Wellbeing Support Framework: Includes OH physician services, physiotherapy, CBT, and in-house counselling Employee Wellbeing Support: Fast track physiotherapy, confidential psychological support services, Employee Assistance Programme, and "Wisdom" app Training and Development: Opportunities for professional qualifications and ongoing training Cycle to Work Scheme: Promoting a healthy lifestyle Electric/Plug-in Hybrid Vehicle Salary Sacrifice Scheme: Encouraging environmentally friendly commuting options Derbyshire Rewards: a package of benefits and discounts APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14778 Full-Time or Part-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Matlock, Derbyshire, East Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online
Jun 24, 2026
Full time
Trading Standards Officer An excellent opportunity for a motivated Trading Standards Officer with enforcement, compliance, inspections, investigations and regulatory knowledge. FULL OR PART-QUALIFIED Applications from candidates who are fully qualified in other Trading Standards legislative areas, as well as part qualified applicants who have successfully completed or are currently undertaking food or feed modules will be considered. If you've also worked in the following roles, we'd also like to hear from you: Compliance Officer, Enforcement Officer, Regulatory Officer, Weights and Measures Officer, Animal Health Officer SALARY (Part-Qualified Grade 9): £32,347 to £34,317 per annum + Generous Benefits (see below) SALARY (Fully Qualified Grade 11): £39,865 to £43,270 per annum + Generous Benefits (see below) LOCATION: Hybrid / Matlock, Derbyshire, East Midlands JOB TYPE: Full-Time, Permanent (Part-Time Hours can be considered) WORKING HOURS: 37 Hours per Week JOB OVERVIEW We have a fantastic new job opportunity for a Trading Standards Officer to join a supportive and busy team working across food standards, feed hygiene, weights and measures, animal health and consumer protection. As a Trading Standards Officer you will help protect residents, support businesses and tackle unfair, unsafe and illegal trading practices through advice, education and enforcement. The Trading Standards Officer will undertake inspections, audits, sampling, investigations and project work, while providing clear technical advice to businesses, consumers and partner agencies. DUTIES Your duties as the Trading Standards Officer include: Inspections and Audits: Undertake inspections, audits and sampling to ensure compliance with Trading Standards legislation Investigations: Assess and investigate complaints, gather evidence and support appropriate criminal or civil enforcement action Business Advice: Provide clear, accurate and technical advice to help businesses meet their legal obligations Consumer Support: Advise consumers and community groups on Trading Standards matters and legal requirements Project Work: Participate in surveys, inspections and compliance projects designed to improve business standards Evidence Preparation: Prepare witness statements, reports and investigation documentation, giving evidence in court where required Partnership Working: Liaise with partner agencies, enforcement authorities and government departments, sharing intelligence where appropriate Record Keeping: Maintain accurate records and use relevant IT and management information systems, including ARCUS Service Improvement: Support service improvement initiatives and designated divisional functions Team Working: Work proactively and reactively under the guidance of senior officers and managers CANDIDATE REQUIREMENTS ESSENTIAL Qualifications: DTS or full DCATS qualification, including food and/or feed, or antecedents with demonstrated competency for Grade 11 appointment Part-Qualified Applicants: Completed or currently undertaking the food or feed module for Grade 9 appointment Trading Standards Knowledge: Good working knowledge across a defined range of Trading Standards functions Legislation: Ability to analyse, interpret and clearly explain technical and legal information Investigations: Experience of undertaking investigations, addressing enquiries and preparing project reports Communication Skills: Strong verbal and written communication skills with confidence dealing with businesses and the public Organisation: Ability to plan workloads, meet deadlines and work with minimal supervision as part of a team IT Skills: Good working knowledge of Microsoft Office and relevant management information systems Travel: Manual UK driving licence and access to a vehicle insured for business use DESIRABLE Specialist Knowledge: statutory weights and measures qualification Animal Health: experience with animal health and welfare Food And Feed: competency in accordance with Food and/or Feed Law Codes of Practice Complex Investigations: experience carrying out in-depth or complex Trading Standards investigations with successful outcomes Presentations: experience delivering presentations on Trading Standards topics Team Support: experience training, supervising or supporting colleagues Partnerships: experience liaising with other enforcement agencies and partner organisations BENEFITS Generous Annual Leave Scheme (25 days increasing to 30 days after 5 years' service): Ensuring a healthy work-life balance. (Grade 9) Generous Annual Leave Scheme (27 days increasing to 32 days after 5 years' service): Ensuring a healthy work-life balance. (Grade 11) Flexi Time Scheme: Up to two days flexi leave every four weeks (pro rata for part-time employees), subject to service needs Local Government Pension Scheme: Providing financial security Wellbeing Support Framework: Includes OH physician services, physiotherapy, CBT, and in-house counselling Employee Wellbeing Support: Fast track physiotherapy, confidential psychological support services, Employee Assistance Programme, and "Wisdom" app Training and Development: Opportunities for professional qualifications and ongoing training Cycle to Work Scheme: Promoting a healthy lifestyle Electric/Plug-in Hybrid Vehicle Salary Sacrifice Scheme: Encouraging environmentally friendly commuting options Derbyshire Rewards: a package of benefits and discounts APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14778 Full-Time or Part-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Matlock, Derbyshire, East Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online
This East London Authority are looking for an Environemtnal Health Officer. Details of the role are: Conduct inspections of commercial premises and enforce environmental health legislation Investigate complaints, incidents, and complex cases Prepare reports, case files, and prosecution documentation Lead targeted operations and projects across areas such as: Health & Safety Food standards Infectious disease control Licensing enforcement Build strong partnerships with businesses and stakeholders to drive compliance Provide expert advice to businesses and the public Manage complex investigations through to resolution or prosecution Support, coach, and guide junior officers To apply for this role you must have: Be eligible to work within the UK To hold an appropriate Environmental Health Registration Board approvedacademic qualification i.e. an MSc, BSc (Hons) or Diploma in Environmental Health awarded by EHRB or REHIS Evidence of continuing professional development For more information or details of other roles, please contact Jade at Social Care Locums or visit our website to upload your CV.
Jun 24, 2026
Seasonal
This East London Authority are looking for an Environemtnal Health Officer. Details of the role are: Conduct inspections of commercial premises and enforce environmental health legislation Investigate complaints, incidents, and complex cases Prepare reports, case files, and prosecution documentation Lead targeted operations and projects across areas such as: Health & Safety Food standards Infectious disease control Licensing enforcement Build strong partnerships with businesses and stakeholders to drive compliance Provide expert advice to businesses and the public Manage complex investigations through to resolution or prosecution Support, coach, and guide junior officers To apply for this role you must have: Be eligible to work within the UK To hold an appropriate Environmental Health Registration Board approvedacademic qualification i.e. an MSc, BSc (Hons) or Diploma in Environmental Health awarded by EHRB or REHIS Evidence of continuing professional development For more information or details of other roles, please contact Jade at Social Care Locums or visit our website to upload your CV.
Field HSE Lead - BP NEP / NZT Carbon Capture Project Contract: 15 Months (Full-Time) - Outside IR35 Location: Teesside Start Date: ASAP Rate: Negotiable We are supporting leading international EPC contractor in their search for a Field HSE Lead to join the BP NEP / NZT Carbon Capture Project in Teesside. This is a key leadership role on a major UK energy transition development, working to international oil & gas producer standards. Reporting to the Project HSE Manager, you will lead a team of four HSE Officers and act as the focal point for all site HSE activities. The Role: Lead and manage site HSE activities and a team of 4 HSE Officers Implement and maintain HSE management systems in line with Company, IOGP, ISO and UK legislative requirements Oversee risk management processes (HAZOP, HAZID, Risk Assessments) Lead incident investigations, audits and emergency response planning Interface with clients, subcontractors and authorities The Person: Proven experience as an HSE Lead/Manager on major EPC or oil & gas projects Strong knowledge of UK legislation and international oil & gas standards NEBOSH Diploma (or equivalent) ISO 45001 Lead Auditor certification Demonstrable leadership and site-based project experience Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Jun 23, 2026
Contractor
Field HSE Lead - BP NEP / NZT Carbon Capture Project Contract: 15 Months (Full-Time) - Outside IR35 Location: Teesside Start Date: ASAP Rate: Negotiable We are supporting leading international EPC contractor in their search for a Field HSE Lead to join the BP NEP / NZT Carbon Capture Project in Teesside. This is a key leadership role on a major UK energy transition development, working to international oil & gas producer standards. Reporting to the Project HSE Manager, you will lead a team of four HSE Officers and act as the focal point for all site HSE activities. The Role: Lead and manage site HSE activities and a team of 4 HSE Officers Implement and maintain HSE management systems in line with Company, IOGP, ISO and UK legislative requirements Oversee risk management processes (HAZOP, HAZID, Risk Assessments) Lead incident investigations, audits and emergency response planning Interface with clients, subcontractors and authorities The Person: Proven experience as an HSE Lead/Manager on major EPC or oil & gas projects Strong knowledge of UK legislation and international oil & gas standards NEBOSH Diploma (or equivalent) ISO 45001 Lead Auditor certification Demonstrable leadership and site-based project experience Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Private Sector Housing Manager - Midlands 350 - 400 per day Hybrid Working Arrangements An Midlands-based local authority is seeking an experienced Private Sector Housing Manager to lead a high-performing Private Sector Housing team responsible for improving housing standards, protecting tenants, and ensuring compliance across the private rented sector. This is a key leadership opportunity for an experienced environmental health or housing professional who can provide strategic direction, operational oversight, and robust regulatory management within a busy local authority setting. Key Responsibilities Lead and manage the operational performance of the Private Sector Housing service Oversee enforcement activity, investigations, inspections, and complex casework Ensure delivery of service objectives, KPIs, and financial targets Develop and implement policies, procedures, and service improvement plans Provide leadership, mentoring, and performance management to staff Advise senior stakeholders, committees, and partner organisations Monitor legislative and regulatory changes impacting housing services Support strategic development and continuous improvement across the service Essential Experience Degree in Environmental Health (or equivalent) EHORB registration Extensive experience within Private Sector Housing / Regulatory Services Minimum 5 years' experience in a senior or high-responsibility role Strong knowledge of housing enforcement and regulatory controls Experience preparing legal notices, prosecution files, and tribunal/court documentation Proven leadership and team management capability For more information on this Private Sector Housing Officer opportunity, please contact Shaye at Park Avenue Recruitment. Email: (url removed) Phone: (phone number removed)
Jun 23, 2026
Contractor
Private Sector Housing Manager - Midlands 350 - 400 per day Hybrid Working Arrangements An Midlands-based local authority is seeking an experienced Private Sector Housing Manager to lead a high-performing Private Sector Housing team responsible for improving housing standards, protecting tenants, and ensuring compliance across the private rented sector. This is a key leadership opportunity for an experienced environmental health or housing professional who can provide strategic direction, operational oversight, and robust regulatory management within a busy local authority setting. Key Responsibilities Lead and manage the operational performance of the Private Sector Housing service Oversee enforcement activity, investigations, inspections, and complex casework Ensure delivery of service objectives, KPIs, and financial targets Develop and implement policies, procedures, and service improvement plans Provide leadership, mentoring, and performance management to staff Advise senior stakeholders, committees, and partner organisations Monitor legislative and regulatory changes impacting housing services Support strategic development and continuous improvement across the service Essential Experience Degree in Environmental Health (or equivalent) EHORB registration Extensive experience within Private Sector Housing / Regulatory Services Minimum 5 years' experience in a senior or high-responsibility role Strong knowledge of housing enforcement and regulatory controls Experience preparing legal notices, prosecution files, and tribunal/court documentation Proven leadership and team management capability For more information on this Private Sector Housing Officer opportunity, please contact Shaye at Park Avenue Recruitment. Email: (url removed) Phone: (phone number removed)
Pertemps Network Group are delighted to be assisting a reputable housing provider in recruiting a Income Officer to join their Finance and Rental Income team. Flexibility: x5 days per week in office Hours: Monday to Friday, 9:00am - 5:00pm Rate: 19:40 PAYE - 20:40 PAYE / 25-27 UmbrellaThis is an excellent opportunity for candidates with strong customer service experience, particularly within housing or income-related roles, who are passionate about supporting residents and delivering positive outcomes. You will act as the first point of contact for resident enquiries relating to rent accounts and arrears, supporting income recovery while ensuring residents are directed to the right financial support where required. Role Purpose To provide a professional and supportive service as the first point of contact for resident enquiries relating to current and former tenant rent accounts and arrears. You will assist with rent arrears collection, provide rent account information, and support residents who may be experiencing financial hardship by directing them to appropriate services to maximise their income and sustain their tenancies. The role supports delivery of team Key Performance Indicators (KPIs) , customer satisfaction targets, and first contact resolution outcomes. Key Responsibilities Customer Enquiries & Communication Act as the first point of contact for residents regarding: Rent balances Rent arrears Annual rent increases Payment enquiries Handle enquiries across multiple communication channels, including: Telephone (inbound and outbound), Email, Web enquiries, SMS, Face-to-face contact, Written and postal correspondence Provide empathetic and supportive communication to residents. Maximise first-time resolution of customer enquiries. Income Support & Resident Guidance Identify residents experiencing financial hardship. Signpost residents to appropriate support services, including: Welfare Benefit Teams, Housing Support Fund, Discretionary Housing Payments Encourage sustainable payment methods such as Direct Debit. Assist residents with: Payment plans, Standing orders, Refund enquiries, Missing payment investigations Rent Account Administration Maintain accurate customer records within the housing management system. Provide up-to-date rent account balances. Issue rent statements and rent cards when required. Take payments and make low-level payment arrangements. Escalate complex enquiries to Rental Income Support Officers. Carry out lower-level arrears recovery and administrative tasks as directed. Universal Credit & System Updates Update the Universal Credit Landlord Portal with revised rent charges within required timescales. Advise residents receiving Universal Credit to update their journal when rent changes occur. Ensure all updates comply with required reporting standards. Performance & Service Delivery Work within a performance-driven environment aligned to: Key Performance Indicators (KPIs) Customer satisfaction targets First Contact Resolution targets Act as an ambassador for excellent customer service. Desirable Experience Previous experience in Rental Income, Housing Income, Arrears Recovery and Social Housing or Local Authority environmentsKnowledge of: Universal Credit processes Housing Benefit systems Welfare support pathways Experience working with housing or income management systems. Ideal Candidate Profile Have previous experience in rent income or housing support roles Are confident dealing with financial and arrears-related enquiries Have strong customer service and communication skills Are motivated by helping residents achieve positive financial outcomes Thrive in fast-paced, performance-driven environments Apply Now If you are an experienced Income Officer, Rent Arrears Officer or Income Recovery Officer looking for your next opportunity, Pertemps Network Group would love to hear from you.
Jun 23, 2026
Seasonal
Pertemps Network Group are delighted to be assisting a reputable housing provider in recruiting a Income Officer to join their Finance and Rental Income team. Flexibility: x5 days per week in office Hours: Monday to Friday, 9:00am - 5:00pm Rate: 19:40 PAYE - 20:40 PAYE / 25-27 UmbrellaThis is an excellent opportunity for candidates with strong customer service experience, particularly within housing or income-related roles, who are passionate about supporting residents and delivering positive outcomes. You will act as the first point of contact for resident enquiries relating to rent accounts and arrears, supporting income recovery while ensuring residents are directed to the right financial support where required. Role Purpose To provide a professional and supportive service as the first point of contact for resident enquiries relating to current and former tenant rent accounts and arrears. You will assist with rent arrears collection, provide rent account information, and support residents who may be experiencing financial hardship by directing them to appropriate services to maximise their income and sustain their tenancies. The role supports delivery of team Key Performance Indicators (KPIs) , customer satisfaction targets, and first contact resolution outcomes. Key Responsibilities Customer Enquiries & Communication Act as the first point of contact for residents regarding: Rent balances Rent arrears Annual rent increases Payment enquiries Handle enquiries across multiple communication channels, including: Telephone (inbound and outbound), Email, Web enquiries, SMS, Face-to-face contact, Written and postal correspondence Provide empathetic and supportive communication to residents. Maximise first-time resolution of customer enquiries. Income Support & Resident Guidance Identify residents experiencing financial hardship. Signpost residents to appropriate support services, including: Welfare Benefit Teams, Housing Support Fund, Discretionary Housing Payments Encourage sustainable payment methods such as Direct Debit. Assist residents with: Payment plans, Standing orders, Refund enquiries, Missing payment investigations Rent Account Administration Maintain accurate customer records within the housing management system. Provide up-to-date rent account balances. Issue rent statements and rent cards when required. Take payments and make low-level payment arrangements. Escalate complex enquiries to Rental Income Support Officers. Carry out lower-level arrears recovery and administrative tasks as directed. Universal Credit & System Updates Update the Universal Credit Landlord Portal with revised rent charges within required timescales. Advise residents receiving Universal Credit to update their journal when rent changes occur. Ensure all updates comply with required reporting standards. Performance & Service Delivery Work within a performance-driven environment aligned to: Key Performance Indicators (KPIs) Customer satisfaction targets First Contact Resolution targets Act as an ambassador for excellent customer service. Desirable Experience Previous experience in Rental Income, Housing Income, Arrears Recovery and Social Housing or Local Authority environmentsKnowledge of: Universal Credit processes Housing Benefit systems Welfare support pathways Experience working with housing or income management systems. Ideal Candidate Profile Have previous experience in rent income or housing support roles Are confident dealing with financial and arrears-related enquiries Have strong customer service and communication skills Are motivated by helping residents achieve positive financial outcomes Thrive in fast-paced, performance-driven environments Apply Now If you are an experienced Income Officer, Rent Arrears Officer or Income Recovery Officer looking for your next opportunity, Pertemps Network Group would love to hear from you.
Job Title: SHEQ Co-ordinator Location: Middlesbrough - Office Based Salary: Competitive Job Type: Permanent - Full Time The Company: Established in 1981, Bulkhaul Ltd is one of the world's leading independent ISO tank operators, a global leader in the transportation of bulk liquids and gases with representation in more than 150 countries worldwide. We have built a reputation of operational excellence delivering high-quality exceptional services and are committed to the highest standards of safety, quality, and environmental responsibility. As part of our continued growth, we are seeking a proactive and knowledgeable SHEQ Officer to support the implementation, development and continuous improvement of our Safety, Health, Environment, Quality and Security practices. Role: We are looking for an individual who can demonstrate commitment to their values and business goals as well as being flexible, innovative and team focused. This is a hands-on, multi-faceted position that requires a proactive and organised individual with a strong understanding of SHEQ principles. You will be supporting the SHEQ Manager ensuring our high standards in Health & Safety, environmental impact and quality management for the business are consistently met and continuously improved through best practice whilst maintaining certification & compliance in accordance with ISO 9001, 14001 & 45001. Roles and Responsibilities: Provide support to the SHEQ Manager Conduct regular safety audits, workplace inspections, and risk assessments across all departments. Managing & maintaining the company's SHEQ controls and policies in accordance with ISO 9001, 14001 & 45001 standardisation requirements. Monitor and report on SHEQ performance metrics and contribute to departmental improvement plans. Deliver safety inductions and training to promote a strong safety culture. Review & draft company Risk Assessments, Procedures, Policies & Processes. Provide updates to senior managers around SHEQ issues. Identify trends in relation to business behaviours and practices. Ensure compliance with all relevant SHEQ legislation, company policies and procedures. Review and assess ISO audit reports and oversee corrective actions with SHEQ Manager. Assist in customer complaint investigations & corrective actions. Required Experience: Minimum of 2 years' experience in a SHEQ role or in a similar capacity Strong working knowledge of UK SHEQ legislation and best practice. NEBOSH General Certificate (essential); Fire Safety or Environmental qualification (desirable). ISO 9001/14001/45001 experience. Conducting internal/external audits. Conducting risk assessments. Excellent communication and interpersonal skills, with the ability to influence and advise professionally at all levels. Accurate and professional written skills. Microsoft Office skills including competency in Excel, Word, Power Point, and a willingness to learn and adopt modern technologies. Encourages an environment where continuous improvement is paramount. What We Offer: Various Pension Schemes. Employee assistance and wellbeing program Private Health Cover, with access to a Digital GP. Death in Service Benefit. 25 days holiday per annum plus all statutory bank holidays. Annual Pay review. A supportive and collaborative work environment. Excellent office facilities on a site with 24 hr security. Secure onsite parking. Own transport is recommended due to location (public transport services are available). Please note that any offer of employment will be subject to satisfactory previous employment history and verification of education and work eligibility. Bulkhaul Limited is an equal opportunity and disability confident employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join Bulkhaul Limited and contribute to a team that values dedication, innovation, and excellence in global logistics! Please click APPLY to be redirected to our careers page to complete your application. Candidates with the relevant experience or job titles of: H&S Advisor, Health and Safety Officer, EHS Advisor, Environmental Safety Officer, Senior SHEQ Officer, NEBOSH, SHEQ Advisor, Health and Safety Officer will also be considered for this role.
Jun 23, 2026
Full time
Job Title: SHEQ Co-ordinator Location: Middlesbrough - Office Based Salary: Competitive Job Type: Permanent - Full Time The Company: Established in 1981, Bulkhaul Ltd is one of the world's leading independent ISO tank operators, a global leader in the transportation of bulk liquids and gases with representation in more than 150 countries worldwide. We have built a reputation of operational excellence delivering high-quality exceptional services and are committed to the highest standards of safety, quality, and environmental responsibility. As part of our continued growth, we are seeking a proactive and knowledgeable SHEQ Officer to support the implementation, development and continuous improvement of our Safety, Health, Environment, Quality and Security practices. Role: We are looking for an individual who can demonstrate commitment to their values and business goals as well as being flexible, innovative and team focused. This is a hands-on, multi-faceted position that requires a proactive and organised individual with a strong understanding of SHEQ principles. You will be supporting the SHEQ Manager ensuring our high standards in Health & Safety, environmental impact and quality management for the business are consistently met and continuously improved through best practice whilst maintaining certification & compliance in accordance with ISO 9001, 14001 & 45001. Roles and Responsibilities: Provide support to the SHEQ Manager Conduct regular safety audits, workplace inspections, and risk assessments across all departments. Managing & maintaining the company's SHEQ controls and policies in accordance with ISO 9001, 14001 & 45001 standardisation requirements. Monitor and report on SHEQ performance metrics and contribute to departmental improvement plans. Deliver safety inductions and training to promote a strong safety culture. Review & draft company Risk Assessments, Procedures, Policies & Processes. Provide updates to senior managers around SHEQ issues. Identify trends in relation to business behaviours and practices. Ensure compliance with all relevant SHEQ legislation, company policies and procedures. Review and assess ISO audit reports and oversee corrective actions with SHEQ Manager. Assist in customer complaint investigations & corrective actions. Required Experience: Minimum of 2 years' experience in a SHEQ role or in a similar capacity Strong working knowledge of UK SHEQ legislation and best practice. NEBOSH General Certificate (essential); Fire Safety or Environmental qualification (desirable). ISO 9001/14001/45001 experience. Conducting internal/external audits. Conducting risk assessments. Excellent communication and interpersonal skills, with the ability to influence and advise professionally at all levels. Accurate and professional written skills. Microsoft Office skills including competency in Excel, Word, Power Point, and a willingness to learn and adopt modern technologies. Encourages an environment where continuous improvement is paramount. What We Offer: Various Pension Schemes. Employee assistance and wellbeing program Private Health Cover, with access to a Digital GP. Death in Service Benefit. 25 days holiday per annum plus all statutory bank holidays. Annual Pay review. A supportive and collaborative work environment. Excellent office facilities on a site with 24 hr security. Secure onsite parking. Own transport is recommended due to location (public transport services are available). Please note that any offer of employment will be subject to satisfactory previous employment history and verification of education and work eligibility. Bulkhaul Limited is an equal opportunity and disability confident employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join Bulkhaul Limited and contribute to a team that values dedication, innovation, and excellence in global logistics! Please click APPLY to be redirected to our careers page to complete your application. Candidates with the relevant experience or job titles of: H&S Advisor, Health and Safety Officer, EHS Advisor, Environmental Safety Officer, Senior SHEQ Officer, NEBOSH, SHEQ Advisor, Health and Safety Officer will also be considered for this role.
4Recruitment Services
Welwyn Garden City, Hertfordshire
Environmental Protection Officer/ Environmental Health Technical Officer £55 per Hour 37 Hours per Week 12-Week Contract Hertfordshire based Location: Hybrid Working Office-based 3 days per week (initial training will be office-based) We are seeking an experienced Environmental Health Officer to join a busy local authority team on an initial 12-week contract. This is an excellent opportunity for a skilled Environmental Health professional with extensive experience in Environmental Protection and enforcement activities. Key Responsibilities Manage a varied reactive and proactive Environmental Protection caseload. Undertake complex investigations relating to noise nuisance, air quality, contaminated land and other environmental protection matters. Conduct monitoring activities, including the use of specialist noise monitoring equipment, analysis of results and production of technical reports. Prepare and serve legal notices and agreements in accordance with relevant legislation. Prepare legal briefs, instruct counsel and support legal proceedings, including providing evidence at court hearings and prosecutions. Organise works in default and pursue financial recovery where appropriate. Work collaboratively with internal departments and external multi-agency partners to support wider public health and protection objectives. Essential Requirements In-depth knowledge of Environmental Health roles, responsibilities and the interfaces with multi-agency partners that contribute to public health and protection agendas. Significant experience within Environmental Protection, including extensive use of noise monitoring equipment, interpretation of monitoring data and report writing. Experience in air quality and/or contaminated land is highly desirable. Demonstrable ability to undertake complex specialist and technical work independently, making sound professional decisions with minimal supervision. Strong competency in preparing and serving legal notices, legal agreements, legal briefs and managing enforcement action through to prosecution where required. Additional Requirements • Full current driving licence. • Access to a vehicle with appropriate business insurance. • Willingness to undertake monitoring visits outside standard working hours when required. If you have the required Environmental Protection experience and are available for your next contract opportunity, we would like to hear from you. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Jun 23, 2026
Contractor
Environmental Protection Officer/ Environmental Health Technical Officer £55 per Hour 37 Hours per Week 12-Week Contract Hertfordshire based Location: Hybrid Working Office-based 3 days per week (initial training will be office-based) We are seeking an experienced Environmental Health Officer to join a busy local authority team on an initial 12-week contract. This is an excellent opportunity for a skilled Environmental Health professional with extensive experience in Environmental Protection and enforcement activities. Key Responsibilities Manage a varied reactive and proactive Environmental Protection caseload. Undertake complex investigations relating to noise nuisance, air quality, contaminated land and other environmental protection matters. Conduct monitoring activities, including the use of specialist noise monitoring equipment, analysis of results and production of technical reports. Prepare and serve legal notices and agreements in accordance with relevant legislation. Prepare legal briefs, instruct counsel and support legal proceedings, including providing evidence at court hearings and prosecutions. Organise works in default and pursue financial recovery where appropriate. Work collaboratively with internal departments and external multi-agency partners to support wider public health and protection objectives. Essential Requirements In-depth knowledge of Environmental Health roles, responsibilities and the interfaces with multi-agency partners that contribute to public health and protection agendas. Significant experience within Environmental Protection, including extensive use of noise monitoring equipment, interpretation of monitoring data and report writing. Experience in air quality and/or contaminated land is highly desirable. Demonstrable ability to undertake complex specialist and technical work independently, making sound professional decisions with minimal supervision. Strong competency in preparing and serving legal notices, legal agreements, legal briefs and managing enforcement action through to prosecution where required. Additional Requirements • Full current driving licence. • Access to a vehicle with appropriate business insurance. • Willingness to undertake monitoring visits outside standard working hours when required. If you have the required Environmental Protection experience and are available for your next contract opportunity, we would like to hear from you. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
The Force s Data Architect is accountable for the design and build of the Force s overall data architecture, taking full responsibility for its implementation and its ability to serve the data required to produce information, intelligence and insights products for the Force and its partners. The role is integral the Force being able to create value from the vast amount of data it collects, in particular the data it uses to create intelligence, carry out research and investigations, and make decisions across all levels, commands and services, from strategic to operational, to stop crime and ASB, to protect people from harm and to help those in need. They will make a significant contribution to both force and regional data strategy, championing the importance of good data architecture across policing, advising on and building the right data structures, and they will lead any significant data projects that will to help the Force achieve its priorities and outcomes. The role requires a highly comprehensive level of knowledge and functional understanding of the modern tools, technicians, technologies, platforms, standards and practices of the data professions and industry, with an innate ability to explain their purpose, use and value to non-technical people. They will cultivate strong and effective working relationships with individuals, teams and colleagues, both internal and external to the Force, and they will be expected to participate in regional design authorities representing the interests of the Force in national data strategy and architecture. The role holder will demonstrate the Force values at all times, and they will carry out the functions of this role in accordance with the principles of the Code of Ethics. The aim of the Code of Ethics is to support each member of the policing profession to deliver the highest professional standards in their service to the public. CORE WORK AREAS Leadership Subject matter expert on data architecture for the Force and, as required provides expertise to partner organisations, and representing the Force s interest in regard to data. Accountable, on behalf of the Chief Technical Information Officer (CTIO) for the design and build of the Force s overall data architecture, taking full responsibility for its implementation. Responsible for the management, storage and provision of the data required to produce information, intelligence and insights products for the Force and its partners. Accountable for the selection and adoption of appropriate data tools, technologies, and frameworks to optimise data management and enhance data analytics capabilities across the Force. Provides technical leadership and mentorship to the data engineering, data analysis and BI development team, guiding them in best practices for these disciplines. Works in partnership with the Solutions Manager and their Principal Developer and Principal Database Administrator to continually develop the services and technical skills of the teams that make up the digital and data solutions department. Data Architecture Design Engages in national and regional data strategy. Develops, implements, and maintains a comprehensive and robust data architecture strategy, aligned to the strategic aims and the data-drive initiatives of the Force. Designs data models, data flows and integration and data storage that enable efficient and accurate data collection, integration, and analysis. Data Solutions Partners with and guides chief officers and heads of department across the Force to help them understand what is possible with data, turning their visions into tangible data solutions working together to build any related business case for investment and lead on its implementation. Works closely with performance, intelligence and data analysts, engaging with operational subject matter experts to understand and define the analytical requirements of the Force. Translates these requirements into effective data models, marts and structures that will support the production of the Forces analytics, predictive modelling and reporting capabilities. Data Governance Leads on the defining of the Force s data classification and standards, ensuring these are in line with these being defined nationally for crime and justice. Works with Head of IMU, Head of ICT Operations and both their senior teams to establish the Force s data access control mechanisms to maintain compliance with legal and regulatory requirements. Data Literacy and Quality Collaborates and fosters a data-driven culture by promoting data literacy, data governance practices, and data- driven decision-making across the organization. Establishes and works with cross-functional teams to identify and resolve data-related issues. Research, analyse and appraise the root cause, driving forward any relevant improvements to any processes, practices, and policies. Data Sources and Integration Investigates available data sources internally and externally, identifying opportunities to maximize the value that the organisation achieves from these assets and define processes to acquire and validate this data to make it usable. Maps data from source to target and establish current & future state based on business data requirements. Undertakes significant data migration programmes as required. Emerging Technologies Actively participates in professional networks seeking out emerging trends, advancements, and innovations in the field of data architecture and data management practices. Identifying opportunities, evaluates and introduces new tools, frameworks, and technologies where they will enhance the efficiency and effectiveness of policing data management.
Jun 23, 2026
Contractor
The Force s Data Architect is accountable for the design and build of the Force s overall data architecture, taking full responsibility for its implementation and its ability to serve the data required to produce information, intelligence and insights products for the Force and its partners. The role is integral the Force being able to create value from the vast amount of data it collects, in particular the data it uses to create intelligence, carry out research and investigations, and make decisions across all levels, commands and services, from strategic to operational, to stop crime and ASB, to protect people from harm and to help those in need. They will make a significant contribution to both force and regional data strategy, championing the importance of good data architecture across policing, advising on and building the right data structures, and they will lead any significant data projects that will to help the Force achieve its priorities and outcomes. The role requires a highly comprehensive level of knowledge and functional understanding of the modern tools, technicians, technologies, platforms, standards and practices of the data professions and industry, with an innate ability to explain their purpose, use and value to non-technical people. They will cultivate strong and effective working relationships with individuals, teams and colleagues, both internal and external to the Force, and they will be expected to participate in regional design authorities representing the interests of the Force in national data strategy and architecture. The role holder will demonstrate the Force values at all times, and they will carry out the functions of this role in accordance with the principles of the Code of Ethics. The aim of the Code of Ethics is to support each member of the policing profession to deliver the highest professional standards in their service to the public. CORE WORK AREAS Leadership Subject matter expert on data architecture for the Force and, as required provides expertise to partner organisations, and representing the Force s interest in regard to data. Accountable, on behalf of the Chief Technical Information Officer (CTIO) for the design and build of the Force s overall data architecture, taking full responsibility for its implementation. Responsible for the management, storage and provision of the data required to produce information, intelligence and insights products for the Force and its partners. Accountable for the selection and adoption of appropriate data tools, technologies, and frameworks to optimise data management and enhance data analytics capabilities across the Force. Provides technical leadership and mentorship to the data engineering, data analysis and BI development team, guiding them in best practices for these disciplines. Works in partnership with the Solutions Manager and their Principal Developer and Principal Database Administrator to continually develop the services and technical skills of the teams that make up the digital and data solutions department. Data Architecture Design Engages in national and regional data strategy. Develops, implements, and maintains a comprehensive and robust data architecture strategy, aligned to the strategic aims and the data-drive initiatives of the Force. Designs data models, data flows and integration and data storage that enable efficient and accurate data collection, integration, and analysis. Data Solutions Partners with and guides chief officers and heads of department across the Force to help them understand what is possible with data, turning their visions into tangible data solutions working together to build any related business case for investment and lead on its implementation. Works closely with performance, intelligence and data analysts, engaging with operational subject matter experts to understand and define the analytical requirements of the Force. Translates these requirements into effective data models, marts and structures that will support the production of the Forces analytics, predictive modelling and reporting capabilities. Data Governance Leads on the defining of the Force s data classification and standards, ensuring these are in line with these being defined nationally for crime and justice. Works with Head of IMU, Head of ICT Operations and both their senior teams to establish the Force s data access control mechanisms to maintain compliance with legal and regulatory requirements. Data Literacy and Quality Collaborates and fosters a data-driven culture by promoting data literacy, data governance practices, and data- driven decision-making across the organization. Establishes and works with cross-functional teams to identify and resolve data-related issues. Research, analyse and appraise the root cause, driving forward any relevant improvements to any processes, practices, and policies. Data Sources and Integration Investigates available data sources internally and externally, identifying opportunities to maximize the value that the organisation achieves from these assets and define processes to acquire and validate this data to make it usable. Maps data from source to target and establish current & future state based on business data requirements. Undertakes significant data migration programmes as required. Emerging Technologies Actively participates in professional networks seeking out emerging trends, advancements, and innovations in the field of data architecture and data management practices. Identifying opportunities, evaluates and introduces new tools, frameworks, and technologies where they will enhance the efficiency and effectiveness of policing data management.
Halton Borough Council is seeking an experienced and highly motivated Interim Licensing Manager to lead and develop its Licensing Service within Legal Services. This is an excellent opportunity for a licensing professional with strong leadership capabilities and extensive knowledge of licensing legislation to make a significant impact within a forward-thinking local authority. The Role As Interim Licensing Manager, you will be responsible for leading, managing and developing the Council's licensing functions, ensuring the effective administration, regulation and enforcement of statutory licensing regimes. You will oversee the delivery of high-quality, customer-focused and legally compliant licensing services that promote public safety, safeguard vulnerable people and support the Council's wider corporate objectives. Key responsibilities will include: Leading and managing the Licensing Team to ensure effective service delivery across all licensing functions. Acting as the technical lead on complex licensing matters and overseeing the administration and enforcement of licences, permits and consents. Developing, reviewing and implementing licensing policies in accordance with statutory requirements and best practice. Managing service performance, monitoring KPIs and driving continuous improvement. Contributing to service planning and the development of operational work programmes. Supporting staff development, training and professional competence. Leading digital transformation and service modernisation initiatives. Managing licensing budgets, income streams and financial performance. Providing expert advice to the public, trade representatives, elected members and senior officers. Ensuring compliance with all relevant licensing legislation and statutory duties. Leading and supporting enforcement activity, including inspections and investigations where required. Representing the Council at Court, licensing hearings and committee meetings. Preparing and presenting reports to Regulatory Committees and Sub-Committees. Developing strong partnerships with key stakeholders including Police, Home Office, HMRC, Gambling Commission, responsible authorities and local businesses. Overseeing statutory returns, public registers, FOI responses and performance monitoring. Reviewing and implementing licensing fees and charges in accordance with legal requirements. Participating in relevant Liverpool City Region and multi-agency groups. About You We are looking for an experienced licensing professional who can provide confident leadership whilst maintaining high standards of regulatory compliance and customer service. You will possess: Degree-level qualification or equivalent professional expertise. Evidence of continuous professional development. Significant experience and knowledge of licensing legislation, policy and enforcement practice, including: Licensing Act 2003 Gambling Act 2005 Hackney Carriage and Private Hire Licensing Street Trading House-to-House and Street Collections Scrap Metal Licensing Sexual Entertainment Venue (SEV) Licensing Proven experience managing staff, performance and service delivery. Experience drafting, reviewing and implementing licensing policies. Experience preparing committee reports and presenting evidence at hearings and Court. Experience managing budgets and financial performance. Strong leadership, communication and organisational skills. The ability to interpret and apply complex legislation and guidance. Experience using licensing systems such as Lalpac. The ability to manage competing priorities and work to tight deadlines. Additional Requirements Willingness to work outside normal office hours when required, including attendance at evening committee meetings and enforcement activities. Full UK driving licence and access to a vehicle, as regular travel across the borough and occasionally further afield is required. Why Join Halton Borough Council? This is a fantastic opportunity to join a committed local authority and play a key role in delivering effective licensing services that protect residents, support businesses and maintain public confidence in regulatory services. Connect2Halton is a trading style of Halton & Kent Commercial Services LLP- A joint venture between Halton Borough Council & Commercial Services Kent Ltd. Connect2Halton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Jun 23, 2026
Seasonal
Halton Borough Council is seeking an experienced and highly motivated Interim Licensing Manager to lead and develop its Licensing Service within Legal Services. This is an excellent opportunity for a licensing professional with strong leadership capabilities and extensive knowledge of licensing legislation to make a significant impact within a forward-thinking local authority. The Role As Interim Licensing Manager, you will be responsible for leading, managing and developing the Council's licensing functions, ensuring the effective administration, regulation and enforcement of statutory licensing regimes. You will oversee the delivery of high-quality, customer-focused and legally compliant licensing services that promote public safety, safeguard vulnerable people and support the Council's wider corporate objectives. Key responsibilities will include: Leading and managing the Licensing Team to ensure effective service delivery across all licensing functions. Acting as the technical lead on complex licensing matters and overseeing the administration and enforcement of licences, permits and consents. Developing, reviewing and implementing licensing policies in accordance with statutory requirements and best practice. Managing service performance, monitoring KPIs and driving continuous improvement. Contributing to service planning and the development of operational work programmes. Supporting staff development, training and professional competence. Leading digital transformation and service modernisation initiatives. Managing licensing budgets, income streams and financial performance. Providing expert advice to the public, trade representatives, elected members and senior officers. Ensuring compliance with all relevant licensing legislation and statutory duties. Leading and supporting enforcement activity, including inspections and investigations where required. Representing the Council at Court, licensing hearings and committee meetings. Preparing and presenting reports to Regulatory Committees and Sub-Committees. Developing strong partnerships with key stakeholders including Police, Home Office, HMRC, Gambling Commission, responsible authorities and local businesses. Overseeing statutory returns, public registers, FOI responses and performance monitoring. Reviewing and implementing licensing fees and charges in accordance with legal requirements. Participating in relevant Liverpool City Region and multi-agency groups. About You We are looking for an experienced licensing professional who can provide confident leadership whilst maintaining high standards of regulatory compliance and customer service. You will possess: Degree-level qualification or equivalent professional expertise. Evidence of continuous professional development. Significant experience and knowledge of licensing legislation, policy and enforcement practice, including: Licensing Act 2003 Gambling Act 2005 Hackney Carriage and Private Hire Licensing Street Trading House-to-House and Street Collections Scrap Metal Licensing Sexual Entertainment Venue (SEV) Licensing Proven experience managing staff, performance and service delivery. Experience drafting, reviewing and implementing licensing policies. Experience preparing committee reports and presenting evidence at hearings and Court. Experience managing budgets and financial performance. Strong leadership, communication and organisational skills. The ability to interpret and apply complex legislation and guidance. Experience using licensing systems such as Lalpac. The ability to manage competing priorities and work to tight deadlines. Additional Requirements Willingness to work outside normal office hours when required, including attendance at evening committee meetings and enforcement activities. Full UK driving licence and access to a vehicle, as regular travel across the borough and occasionally further afield is required. Why Join Halton Borough Council? This is a fantastic opportunity to join a committed local authority and play a key role in delivering effective licensing services that protect residents, support businesses and maintain public confidence in regulatory services. Connect2Halton is a trading style of Halton & Kent Commercial Services LLP- A joint venture between Halton Borough Council & Commercial Services Kent Ltd. Connect2Halton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Fairfield School of Business is where ambition meets opportunity. Established in 2006 and registered with the Office for Students, FSB is a fast growing and high performing higher education provider. We deliver career-focused qualifications across a range of subjects in partnership with leading UK universities. With over 200 expert staff, a strong and growing turnover, and campuses across England, including London, Birmingham, Leicester, and Sheffield, FSB combines the strength of a national organisation with a personalised, student first approach. At FSB, we specialise in opening doors. We support students from diverse backgrounds, including those returning to education, balancing work and family commitments, or without traditional qualifications. Our flexible study options and inclusive learning environment are designed to help every student succeed. Joining FSB means being part of an organisation that is committed to transforming lives through education. We empower students with the confidence, skills, and support they need to achieve their goals and build their future. We are seeking a proactive and organised HR Officer to join our HR team. Reporting directly to the HR Team Leader, you will provide generalist HR support across various business functions at the designated campus/office location. Your responsibilities will include managing and supporting employee investigations, disciplinary and grievance casework, delivering induction training, supporting recruitment and onboarding, and overseeing the entire employee lifecycle from transfers to offboarding. Additionally, you will assist in preparing HR documentation, maintain accurate employee records, support payroll reconciliation, and collaborate on the production of HR metrics and training delivery. Key Responsibilities: Provide generalist HR support across the business, ensuring efficient HR services and support at the designated campus/office location. To respond to HR related queries and requests from staff at the designated campus/office location, providing timely and accurate information. Manage and support investigations, disciplinary actions, and grievance casework, including minute-taking, preparation of correspondence, and ensuring due process is followed. Deliver new starter induction training to ensure smooth onboarding and integration of new employees into the organisation. Support recruitment processes by assisting with the interviewing and onboarding of new staff, ensuring all necessary documentation is completed and mandatory training undertaken, and ensuring a positive experience for new hires. Ensure that all new hires have the legal right to work in the UK, maintaining accurate right to work records and ensuring compliance with immigration regulations Oversee the employee lifecycle, including employee transfers, promotions, and offboarding, ensuring all necessary processes are followed. Prepare HR documentation, including offer letters, contracts, and other correspondence, ensuring accuracy and compliance with organisational policies. Maintain accurate and up-to-date employee records in compliance with data protection regulations and company policies. Collaborate with the Payroll team to reconcile monthly working hours, absences, and statutory leave requests, and assist in the production of the monthly payroll statistics within the specified deadline Support the HR Team Leader in the preparation of HR metrics and reports, ensuring accurate and timely delivery of data to support decision-making. Deliver HR training on request, covering a range of HR topics and ensuring all employees have access to appropriate training. Contribute to the continuous improvement of HR processes, policies, and practices to enhance the employee experience. Qualifications: Bachelor's degree in Human Resources, Business Administration, or a related field (CIPD qualification is a plus). Proven experience in a generalist HR role, with a strong understanding of HR processes, including investigations, disciplinary actions, and employee lifecycle management. Strong knowledge of HR policies, employment law, and best practices. Excellent communication, interpersonal, and organisational skills. Experience in preparing HR documentation such as contracts, offer letters, and correspondence. Strong attention to detail with a commitment to maintaining accurate employee records. Ability to handle sensitive and confidential information with discretion. Strong administrative skills, with proficiency in Microsoft Office and HR software systems. Ability to work effectively in a team and collaborate with different departments. Desired Skills: Experience with HR reporting and producing HR metrics. Ability to deliver training and facilitate HR-related workshops. A proactive approach with the ability to manage multiple tasks and prioritise effectively. Reporting Structure: Reports directly to the HR Team Leader. This is an excellent opportunity for an HR professional who is looking to expand their experience in a generalist role, supporting various aspects of HR operations across the employee lifecycle.
Jun 23, 2026
Full time
Fairfield School of Business is where ambition meets opportunity. Established in 2006 and registered with the Office for Students, FSB is a fast growing and high performing higher education provider. We deliver career-focused qualifications across a range of subjects in partnership with leading UK universities. With over 200 expert staff, a strong and growing turnover, and campuses across England, including London, Birmingham, Leicester, and Sheffield, FSB combines the strength of a national organisation with a personalised, student first approach. At FSB, we specialise in opening doors. We support students from diverse backgrounds, including those returning to education, balancing work and family commitments, or without traditional qualifications. Our flexible study options and inclusive learning environment are designed to help every student succeed. Joining FSB means being part of an organisation that is committed to transforming lives through education. We empower students with the confidence, skills, and support they need to achieve their goals and build their future. We are seeking a proactive and organised HR Officer to join our HR team. Reporting directly to the HR Team Leader, you will provide generalist HR support across various business functions at the designated campus/office location. Your responsibilities will include managing and supporting employee investigations, disciplinary and grievance casework, delivering induction training, supporting recruitment and onboarding, and overseeing the entire employee lifecycle from transfers to offboarding. Additionally, you will assist in preparing HR documentation, maintain accurate employee records, support payroll reconciliation, and collaborate on the production of HR metrics and training delivery. Key Responsibilities: Provide generalist HR support across the business, ensuring efficient HR services and support at the designated campus/office location. To respond to HR related queries and requests from staff at the designated campus/office location, providing timely and accurate information. Manage and support investigations, disciplinary actions, and grievance casework, including minute-taking, preparation of correspondence, and ensuring due process is followed. Deliver new starter induction training to ensure smooth onboarding and integration of new employees into the organisation. Support recruitment processes by assisting with the interviewing and onboarding of new staff, ensuring all necessary documentation is completed and mandatory training undertaken, and ensuring a positive experience for new hires. Ensure that all new hires have the legal right to work in the UK, maintaining accurate right to work records and ensuring compliance with immigration regulations Oversee the employee lifecycle, including employee transfers, promotions, and offboarding, ensuring all necessary processes are followed. Prepare HR documentation, including offer letters, contracts, and other correspondence, ensuring accuracy and compliance with organisational policies. Maintain accurate and up-to-date employee records in compliance with data protection regulations and company policies. Collaborate with the Payroll team to reconcile monthly working hours, absences, and statutory leave requests, and assist in the production of the monthly payroll statistics within the specified deadline Support the HR Team Leader in the preparation of HR metrics and reports, ensuring accurate and timely delivery of data to support decision-making. Deliver HR training on request, covering a range of HR topics and ensuring all employees have access to appropriate training. Contribute to the continuous improvement of HR processes, policies, and practices to enhance the employee experience. Qualifications: Bachelor's degree in Human Resources, Business Administration, or a related field (CIPD qualification is a plus). Proven experience in a generalist HR role, with a strong understanding of HR processes, including investigations, disciplinary actions, and employee lifecycle management. Strong knowledge of HR policies, employment law, and best practices. Excellent communication, interpersonal, and organisational skills. Experience in preparing HR documentation such as contracts, offer letters, and correspondence. Strong attention to detail with a commitment to maintaining accurate employee records. Ability to handle sensitive and confidential information with discretion. Strong administrative skills, with proficiency in Microsoft Office and HR software systems. Ability to work effectively in a team and collaborate with different departments. Desired Skills: Experience with HR reporting and producing HR metrics. Ability to deliver training and facilitate HR-related workshops. A proactive approach with the ability to manage multiple tasks and prioritise effectively. Reporting Structure: Reports directly to the HR Team Leader. This is an excellent opportunity for an HR professional who is looking to expand their experience in a generalist role, supporting various aspects of HR operations across the employee lifecycle.
HR Adviser / HR Officer Location: Cardiff (Hybrid Working) Rate: £24.42 per hour Hours: 35 hours per week Contract: 3 months initially We're working with a well-established organisation that is looking to appoint an HR Adviser to join its People team on a temporary basis. Experienced HR Advisers are the priority, although applications are also welcomed from strong HR Officers or Senior HR Administrators looking to take the next step into an advisory role. Candidates working towards a CIPD 5 qualification would be particularly attractive. The Role This is a varied generalist HR position where you'll provide practical, people-focused advice and support to managers and employees across a range of business areas. A significant part of the role involves managing a generalist employee relations caseload, including: Absence management Disciplinary cases Grievances Performance management issues Flexible working requests End of fixed-term contracts Investigations and associated HR processes You'll act as a trusted adviser to managers, helping them navigate people-related challenges and ensuring they have the support needed to run their teams effectively and efficiently. Alongside employee relations work, you'll also: Provide day-to-day HR advice and guidance across the employee lifecycle Support organisational change and people projects Produce and analyse HR reports and workforce data Deliver training, presentations and guidance to managers Support the implementation of HR policies and procedures Build strong working relationships across the organisation and become a valued HR partner to key stakeholders About You To be successful in this role, you'll have: Previous experience in an HR Adviser, HR Officer, People Adviser or similar generalist HR role Experience managing a broad employee relations caseload independently Good working knowledge of UK employment law and HR best practice Strong stakeholder management and relationship-building skills The ability to provide pragmatic, commercial and solutions-focused HR advice Excellent communication and organisational skills Strong attention to detail and experience working with HR systems and data CIPD Level 5 qualification, equivalent experience, or currently working towards CIPD would be highly advantageous. Experience using iTrent would be beneficial, although this is not essential. What's on Offer £24.42 per hour Hybrid working arrangement Broad and varied generalist HR experience Opportunity to work closely with managers across multiple business areas Exposure to employee relations, organisational change and HR projects Development opportunities for ambitious HR professionals looking to progress their career If you're an experienced HR Adviser looking for your next opportunity, or an HR Officer ready to step up into a more advisory-focused position, we'd be keen to hear from you.
Jun 23, 2026
Contractor
HR Adviser / HR Officer Location: Cardiff (Hybrid Working) Rate: £24.42 per hour Hours: 35 hours per week Contract: 3 months initially We're working with a well-established organisation that is looking to appoint an HR Adviser to join its People team on a temporary basis. Experienced HR Advisers are the priority, although applications are also welcomed from strong HR Officers or Senior HR Administrators looking to take the next step into an advisory role. Candidates working towards a CIPD 5 qualification would be particularly attractive. The Role This is a varied generalist HR position where you'll provide practical, people-focused advice and support to managers and employees across a range of business areas. A significant part of the role involves managing a generalist employee relations caseload, including: Absence management Disciplinary cases Grievances Performance management issues Flexible working requests End of fixed-term contracts Investigations and associated HR processes You'll act as a trusted adviser to managers, helping them navigate people-related challenges and ensuring they have the support needed to run their teams effectively and efficiently. Alongside employee relations work, you'll also: Provide day-to-day HR advice and guidance across the employee lifecycle Support organisational change and people projects Produce and analyse HR reports and workforce data Deliver training, presentations and guidance to managers Support the implementation of HR policies and procedures Build strong working relationships across the organisation and become a valued HR partner to key stakeholders About You To be successful in this role, you'll have: Previous experience in an HR Adviser, HR Officer, People Adviser or similar generalist HR role Experience managing a broad employee relations caseload independently Good working knowledge of UK employment law and HR best practice Strong stakeholder management and relationship-building skills The ability to provide pragmatic, commercial and solutions-focused HR advice Excellent communication and organisational skills Strong attention to detail and experience working with HR systems and data CIPD Level 5 qualification, equivalent experience, or currently working towards CIPD would be highly advantageous. Experience using iTrent would be beneficial, although this is not essential. What's on Offer £24.42 per hour Hybrid working arrangement Broad and varied generalist HR experience Opportunity to work closely with managers across multiple business areas Exposure to employee relations, organisational change and HR projects Development opportunities for ambitious HR professionals looking to progress their career If you're an experienced HR Adviser looking for your next opportunity, or an HR Officer ready to step up into a more advisory-focused position, we'd be keen to hear from you.
Complaints Officer - London ICB £25 per hour (Umbrella) 3-Month Contract Hybrid (London-based) Start Date: ASAP Are you an experienced Complaints Officer with a passion for improving patient experience? A London Integrated Care Board (ICB) is seeking a skilled professional to join its team on a 3-month interim basis , supporting the effective handling and resolution of complaints across local health services. Please only apply for this role if you have previous experience working within Complaints in the NHS, your application will unfortunately not be considered otherwise. The Role As a Complaints Officer, you'll play a key role in ensuring that patient concerns are managed with compassion, transparency, and efficiency. You'll investigate complaints, coordinate responses with providers and clinical teams, and support learning and service improvement. This is an opportunity to make a direct impact on the quality of care delivered across London. What You'll Be Doing Managing a caseload of NHS complaints from first contact to final response Conducting investigations and gathering information from internal and external stakeholders Drafting high-quality, empathetic written responses Liaising with clinicians, governance teams, and partner organisations Identifying themes and supporting organisational learning Maintaining accurate records and ensuring compliance with NHS regulations What We're Looking For Strong experience in complaints handling within the NHS Excellent written and verbal communication skills Ability to work with sensitive, complex information with professionalism and empathy Organised, detail-focused, and confident managing deadlines Familiarity with NHS Complaints Regulations is highly desirable Experience within an ICB/ICS/CCG environment is an advantage
Jun 23, 2026
Seasonal
Complaints Officer - London ICB £25 per hour (Umbrella) 3-Month Contract Hybrid (London-based) Start Date: ASAP Are you an experienced Complaints Officer with a passion for improving patient experience? A London Integrated Care Board (ICB) is seeking a skilled professional to join its team on a 3-month interim basis , supporting the effective handling and resolution of complaints across local health services. Please only apply for this role if you have previous experience working within Complaints in the NHS, your application will unfortunately not be considered otherwise. The Role As a Complaints Officer, you'll play a key role in ensuring that patient concerns are managed with compassion, transparency, and efficiency. You'll investigate complaints, coordinate responses with providers and clinical teams, and support learning and service improvement. This is an opportunity to make a direct impact on the quality of care delivered across London. What You'll Be Doing Managing a caseload of NHS complaints from first contact to final response Conducting investigations and gathering information from internal and external stakeholders Drafting high-quality, empathetic written responses Liaising with clinicians, governance teams, and partner organisations Identifying themes and supporting organisational learning Maintaining accurate records and ensuring compliance with NHS regulations What We're Looking For Strong experience in complaints handling within the NHS Excellent written and verbal communication skills Ability to work with sensitive, complex information with professionalism and empathy Organised, detail-focused, and confident managing deadlines Familiarity with NHS Complaints Regulations is highly desirable Experience within an ICB/ICS/CCG environment is an advantage
Reviews Officer East London Hybrid Working Available Rate: £35 per hour (Umbrella) IR35 Status: Inside IR35 Initial Contract Length: 6 Months Start Date: ASAP Working Hours: 35 Hours per Week The Role This role will focus on conducting statutory homelessness reviews under Part VII of the Housing Act 1996, ensuring decisions are legally robust, evidence-based, and issued within statutory timescales. The successful candidate will work closely with Housing Options, Accommodation Placement, Legal Services, and partner agencies to review complex homelessness decisions and contribute to the continuous improvement of the service. Key Responsibilities Conduct statutory Section 202 homelessness reviews under Part VII of the Housing Act 1996. Review decisions relating to duty owed, suitability of accommodation, priority need, intentionality, and local connection. Assess evidence and undertake detailed investigations to ensure legally sound decision-making. Apply the Homelessness Code of Guidance, Review Regulations, and relevant case law. Draft clear, comprehensive, and legally defensible review decision letters. Monitor compliance with statutory requirements and contribute to service improvements. Requirements Minimum of 3 years' experience working within homelessness or housing services. Demonstrable experience conducting Section 202 homelessness reviews. Strong knowledge of Part VII of the Housing Act 1996, the Homelessness Reduction Act 2017, and relevant case law. Experience making offers of accommodation under Part VII of the Housing Act 1996, including temporary accommodation and offers used to discharge relief or main housing duties. Experience managing Accommodation Placement Teams. Previous experience working within a London local authority. Excellent investigative, analytical, and decision-making skills. What's on Offer £35 per hour Umbrella. Inside IR35 contract. Initial 6-month contract with strong potential for extension. Opportunity to join a high-performing local authority housing team. Hybrid working arrangements. Apply If you have extensive experience conducting homelessness reviews and a strong understanding of housing legislation, apply today or get in touch for a confidential discussion.
Jun 22, 2026
Contractor
Reviews Officer East London Hybrid Working Available Rate: £35 per hour (Umbrella) IR35 Status: Inside IR35 Initial Contract Length: 6 Months Start Date: ASAP Working Hours: 35 Hours per Week The Role This role will focus on conducting statutory homelessness reviews under Part VII of the Housing Act 1996, ensuring decisions are legally robust, evidence-based, and issued within statutory timescales. The successful candidate will work closely with Housing Options, Accommodation Placement, Legal Services, and partner agencies to review complex homelessness decisions and contribute to the continuous improvement of the service. Key Responsibilities Conduct statutory Section 202 homelessness reviews under Part VII of the Housing Act 1996. Review decisions relating to duty owed, suitability of accommodation, priority need, intentionality, and local connection. Assess evidence and undertake detailed investigations to ensure legally sound decision-making. Apply the Homelessness Code of Guidance, Review Regulations, and relevant case law. Draft clear, comprehensive, and legally defensible review decision letters. Monitor compliance with statutory requirements and contribute to service improvements. Requirements Minimum of 3 years' experience working within homelessness or housing services. Demonstrable experience conducting Section 202 homelessness reviews. Strong knowledge of Part VII of the Housing Act 1996, the Homelessness Reduction Act 2017, and relevant case law. Experience making offers of accommodation under Part VII of the Housing Act 1996, including temporary accommodation and offers used to discharge relief or main housing duties. Experience managing Accommodation Placement Teams. Previous experience working within a London local authority. Excellent investigative, analytical, and decision-making skills. What's on Offer £35 per hour Umbrella. Inside IR35 contract. Initial 6-month contract with strong potential for extension. Opportunity to join a high-performing local authority housing team. Hybrid working arrangements. Apply If you have extensive experience conducting homelessness reviews and a strong understanding of housing legislation, apply today or get in touch for a confidential discussion.
