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The FA Learning Division are looking for a Head of Business Operations to provide clear, purposeful leadership of the Business Operations function, shaping a high-performing, commercially driven and service-led operation across a complex, multi-functional environment. As a key member of the FA Learning Senior Leadership Team and the wider FA Extended Leadership Group, this role drives commercial performance, ensures consistently high-quality and impactful customer experiences, and fosters a culture of continuous improvement and innovation to enhance efficiency and delivery impact. Working closely with colleagues across the Division and The FA to ensure FA Learning is well-connected and aligned, the role ensures robust operational delivery, enabling teams to achieve financial and strategic objectives with pace and ambition, while fostering ongoing personal development within a values-led, people-first environment. This role will be advertised until Friday 26th June. First stage interviews will then be held online on the 9th July, and those that are progressed to the second stage will be invited to attend an in person interview at The National Football Centre, St. George's Park on Thursday 16th July. What will you be doing? Own and drive the commercial performance of FA Learning, leading the delivery of domestic and international commercial strategy to maximise revenue, value and sustainable growth, underpinned by a strong values-led approach. Drive the execution of FA Learning's operational strategy, ensuring delivery is aligned to divisional priorities, financial targets and business plan ambitions. Translate financial and performance data into clear, accessible insight, ensuring teams across the Division understand the commercial position and drivers of performance, and can act on it. Maintain a clear and consistent grip on business operations, ensuring effective planning, delivery discipline and performance management across the division. Lead the development and management of strategic partnerships and suppliers, working with Procurement, Finance and Legal to negotiate effectively and secure optimal value. Set the standard for customer excellence, ensuring consistently high-quality, accessible and impactful experiences for learners and stakeholders. Act as the senior point of escalation for complex complaints, managing issues with professionalism and care to protect the FA Learning brand and reputation, and the customer experience. Inspire, lead and develop high-performing teams, creating a collaborative, inclusive and people-first environment that empowers individuals and connects people to delivery and purpose. Act as a trusted and commercially credible leader within the FA Learning Senior Leadership Team, influencing decisions and shaping outcomes beyond the immediate function. Build strong connectivity across FA Learning and the wider FA, particularly with key colleagues and functions, ensuring alignment and a 'one FA' approach to delivery. Ensure strong governance of partnerships, including clear service level agreements and performance expectations. Manage core course budgets and own operational resilience and business continuity planning for the division. Lead the continuous improvement of business operations, simplifying processes, increasing efficiency and impact, enhancing delivery impact across the division. Execute additional tasks as required to meet the FA's changing priorities. Comply with all company policies and procedures to ensure that the highest standards of health, safety, and well-being can be maintained. As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance. What are we looking for? Essential for the role: Proven experience leading a commercially focused operational function, with accountability for driving revenue, value and performance across a complex, multi-functional operation. Strong financial acumen, with the ability to interpret, translate and communicate financial data into clear, actionable insight. Demonstrable experience of leading high-performing teams, with a values-led, people-first leadership style. Ability to maintain a clear and consistent grip on complex business operations, ensuring effective planning, delivery and performance management. Experience of driving continuous improvement, with the ability to simplify processes, increase efficiency and enhance delivery impact. Strong stakeholder management and communication skills, with the ability to build relationships and influence across functions and organisational boundaries. Proven experience of managing external partnerships and suppliers, including leading commercial negotiations and securing value. Commitment to delivering high-quality customer experiences, with the ability to set and maintain service standards across a complex operation. Strong problem-solving capability, with the ability to identify root causes and implement effective, timely solutions. A commitment to continuous self-development, with a curiosity to learn, adapt and evolve in a fast-moving environment Beneficial to have: Experience working within a multi-functional organisation, with the ability to build strong connectivity across central functions (e.g. Finance, Strategy, Digital). Experience operating within a commercially competitive or customer-driven environment. Strong data literacy, with the ability to use insight to identify trends, inform decision-making and track performance. Experience of leading operational change or transformation initiatives. High levels of resilience and adaptability, with the ability to remain calm, balanced and effective in a fast-paced environment. Strong project management capability, including planning, prioritisation and delivery across multiple competing demands. What's in it for you? We are committed to ensuring everyone can flourish in their roles. To achieve this, we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire, which is an exceptional setting to develop and inspire high-performing England teams and leaders. We pride ourselves on offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below: Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encourages you to connect and learn with your colleagues and look after your mental health and well-being. Free, nutritious lunches at Wembley Stadium and St. George's Park. Free private medical cover. A contributory pension scheme. An additional 'Thank You' day's leave, volunteering days, as well as 25 days of annual leave ( based on a full-time, permanent contract ) A hybrid working model which offers greater flexibility. For more information on what it is like to work at The FA, please visit our FA Careers page, Currently, we are working within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model, and it may be adjusted in future if deemed necessary. The contractual location of this role can be found on the FA Careers page. We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work. We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application. As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

Contract type: Full Time, Permanent Location: Leeds, Leeds International Study Centre Salary: up to £50,0000 per annumThe Director of Campus Operations manages the day-to-day academic and operations activities of the ISC, meeting agreed academic, student satisfaction and financial targets and KPIS. They also act as a local point of contact for the contractual partnership with the university, working closely with the Cluster Dean, and the Business Development team to meet the university partner expectations. ABOUT THE ROLE Leadership of People Provide effective, compassionate leadership to the ISC management team, ensuring managers lead consistently, drive strong performance, foster an inclusive culture, and uphold safeguarding and recruitment compliance. Management of Academic Delivery Oversee the planning and day-to-day delivery of high-quality, cost-effective academic programmes, ensuring strong teaching, fair assessment, appropriate use of learning technologies, and full compliance with university partner, UKVI and OfS requirements. Today delivery of high quality, cost effective academic programmes, ensuring strong teaching, fair assessment, appropriate use of learning technologies, and full compliance with university partner, UKVI and OfS requirements. Management of Students Ensure excellent safeguarding, welfare and pastoral care standards, including maintaining effective attendance, engagement, and intervention processes, and ensuring compliance with UKVI, OfS and Keeping Children Safe in Education guidance. Operational and Financial Management Ensure the ISC operates efficiently and profitably, using resources effectively and working with Business Development, Product and central teams to support growth and provide accurate data and reporting. Partnership Account Management of the partnership and contractual obligations Act as the main point of contact for academic and operational matters with the university partner, supporting delivery of contractual obligations and contributing to positive partner relationships. Management of non-academic contracts (where appropriate) Ensure accurate record-keeping, full compliance with regulatory bodies, and timely submission of required data and management information. ABOUT YOU Bachelor degree - Essential Leadership and/or management training or demonstratable experience of leading an organisation of similar size and complexity for a minimum of 3 years. Essential Leading in an academic environment Planning and running complex education courses and programmes Developing of annual budgets and managing finances against an agreed budget Commercial account management Stakeholder management and engagement in complex environments Partnership working and/or partnership management in the education sector. Running of involvement in projects in an education setting Leading teams in a regulated environment, ensuring compliance Desired Understanding of the International Student environment Teaching in UK higher or further education and/or teaching international students Leading and facilitating change Leading and/or working in digitally enabled environments ABOUT US Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available. ORGANISATIONAL COMPLIANCE Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our . We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply asap.

London is our global headquarters where 220 colleagues across Finance, Risk, Corporate Development, Legal, HR, MAC and Education drive the success of our 90+ schools in 35+ countries. By joining our fast paced and innovative organisation, you will be regularly liaising with our global team-mates from the Philippines to Peru, from Beijing to Boston and beyond. If you have a global mindset, enjoy thinking outside the box and are prepared to go above and beyond to find solutions, then a career at Nord Anglia is for you. Team Assistant Nord Anglia Education Limited is inviting applications for the role of Team Assistant for Marketing, Communications & Admissions UK , based at our London Headquarter Office on a 1-year fixed-term contract . This essential position is embedded within the Strategy and Implementation department, part of our Group Central Support division, playing a critical role in facilitating the daily operations of the Marketing, Communications, and Admissions (MAC) teams. As a key contributor to our organisation, you will manage and streamline administrative processes and act as a communication link between multiple teams and stakeholders. Manage day-to-day administrative tasks for the MAC team Support with coordinating travel, accommodation and logistics for team members Attend meetings where required, take minutes, track actions and distribute notes Support ad-hoc administrative projects and process improvements Ensure all visitors are dealt with professionally and courteously Act as a key point of contact for administrative queries within MAC See full job description, here . This position is ideal for professionals looking to thrive in a dynamic, collaborative environment, offering rich opportunities to engage with diverse projects and enhance your skills within a supportive and forward-thinking organisation. The Successful Candidate: We seek an organised, diligent, and resourceful Team Assistant who excels in administrative excellence and team support. The successful candidate will demonstrate the following comprehensive skills and qualities: Outstanding Communication Abilities: Confident in conveying information clearly and diplomatically across various communication channels, establishing and maintaining professional relationships with internal teams and external partners. Advanced Organisational Expertise: Skilled at managing complex calendars, arranging cross-departmental meetings, and juggling competing priorities with efficiency and precision in a fast-paced environment. Meticulous Attention to Detail: Committed to accuracy and confidentiality, ensuring all documentation, records, and correspondence meet the highest standards. Technological Competence: Proficient in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook, alongside competency in collaborative digital tools. An aptitude for quickly mastering new software systems is highly valuable. Collaborative Teamwork: Demonstrates a proactive and cooperative attitude, readily supporting colleagues across marketing, communications, and admissions functions to foster a positive and productive workplace culture. Proactive Problem-Solving: Possesses a forward-thinking mindset, capable of identifying potential issues proactively and contributing innovative solutions that improve processes and team workflow. Effective Time Management: Expert in prioritising workload to meet deadlines without compromising quality, maintaining composure under pressure. Customer Service Excellence: Dedicated to providing outstanding support with professionalism and a friendly approach, enhancing the experience of both internal stakeholders and external contacts. While experience within education or marketing sectors is advantageous, we value enthusiasm, adaptability, and a commitment to learning. This role offers a unique opportunity to contribute meaningfully to our collective goals and to develop professionally within an inspiring educational environment. About Us Nord Anglia Education is the world's leading international schools organisation. Our 90+ international schools are located in the Americas, Europe, China, Southeast Asia and the Middle East. Together, they educate more than 100,000 students from kindergarten through to the end of secondary education. We are driven by one unifying philosophy: we are ambitious for our students, our people and our family of schools. Our exclusive collaborations with prestigious institutions such as UNICEF, Massachusetts Institute of Technology (MIT), IMG Academy and the world-leading performing arts school Juilliard mean we're at the forefront of educational thinking, while creating life-changing experiences for students. By joining Nord Anglia Education you will become part of a committed and innovative team. As a member of the world's leading premium schools group you will be joining an active network of like-minded people across the world. We encourage individuals to join us with our "Create your Future" mindset - we will provide you with a range of experiences and opportunities to enhance your skillset and you will be given the autonomy to grow your career. To Apply On-line applications need to be directly through the Nord Anglia Education careers page and should include a CV. At Nord Anglia Education, we are an equal opportunities employer dedicated to creating a diverse and inclusive workforce. In our schools and offices around the world, we treat all colleagues fairly based on their skills and qualifications, without discrimination. We value individuals from all backgrounds, including those with different abilities and neurodivergent conditions, as well as those who identify with protected characteristics. We recruit in line with our EmpowerUs Behaviours Framework: Communicate with Impact, Collaborate with Empathy, Make Considered Decisions, Embrace Change and Drive Growth. Nord Anglia Education is committed to ensuring the highest possible safeguarding standards in our schools and we expect every employee to share this commitment.

About Scrumconnect Scrumconnect Consulting is a leading digital transformation consultancy delivering user-centred, scalable, and secure technology solutions across the public sector and enterprise organisations. We specialise in agile delivery, cloud engineering, software development, data, and digital services that enable organisations to modernise critical systems and improve outcomes for millions of users. Our teams work collaboratively with clients to design, build, and support innovative digital products using modern engineering practices, cloud-native technologies, and DevOps principles. We foster a culture of continuous improvement, knowledge sharing, and technical excellence while maintaining a strong focus on quality, security, and user needs. Location: Newcastle (Hybrid, with occasional travel as required) Security Clearance: SC Clearance required (existing clearance desirable, or willingness and eligibility to obtain and maintain SC clearance) Role Overview We are looking for an experienced AWS DevOps Engineer to support the delivery, automation, and management of secure, scalable, and resilient cloud environments within complex digital transformation programmes. You will be responsible for building and maintaining AWS environments, managing CI/CD pipelines, implementing cloud governance standards, and supporting development teams working across Front End applications, microservices, serverless components, and integration platforms. The ideal candidate will have strong AWS expertise, excellent infrastructure automation skills, and experience working within secure and highly regulated environments. Key Responsibilities Support the setup, configuration, and management of multiple AWS environments across development, test, staging, and production. Manage and maintain AWS infrastructure to ensure high availability, scalability, security, and operational efficiency. Support and optimise Git-based CI/CD pipelines across multiple technology stacks. Work closely with software engineering teams supporting React Front End applications, microservices, Lambda functions, and integration services. Support Kafka integrations and event-driven architectures. Configure and manage AWS networking components, including Transit Gateway and PrivateLink where applicable. Support API management platforms, including Kong Enterprise Edition (Kong EE). Administer Multi-Factor Authentication (MFA) and AWS IAM roles for development teams, ensuring adherence to security best practices. Apply and maintain cloud governance standards, including accurate cloud resource tagging aligned with organisational FinOps principles. Monitor, troubleshoot, and optimise cloud infrastructure performance, security, and costs. Support infrastructure automation and Infrastructure as Code (IaC) practices. Collaborate with architects, developers, security teams, and stakeholders to deliver secure and efficient cloud solutions. Produce and maintain technical documentation and operational procedures. Drive continuous improvement across cloud operations and DevOps practices. Essential Skills & Experience Strong hands-on experience with AWS cloud services and infrastructure management. Experience standing up and supporting multiple AWS environments. Experience managing and maintaining Git-based CI/CD pipelines. Strong understanding of cloud-native architectures, microservices, and serverless technologies. Experience supporting React applications. Experience working with AWS Lambda functions. Knowledge of Kafka integration and event-driven systems. Experience with AWS networking services, including Transit Gateway and PrivateLink. Experience administering AWS IAM, MFA, and access controls. Knowledge of cloud governance, cost optimisation, and FinOps practices. Experience implementing enterprise cloud resource tagging standards. Strong troubleshooting and problem-solving abilities. Experience working within Agile delivery environments. Desirable Skills Experience with Kong Enterprise Edition (Kong EE). Experience working within secure or regulated environments. Experience using Infrastructure as Code tools such as Terraform or AWS CloudFormation. Knowledge of containerisation technologies such as Docker and Kubernetes. Experience with monitoring, logging, and observability tools. Personal Attributes Excellent communication and stakeholder management skills. Strong collaboration and teamwork abilities. Self-motivated with a proactive approach to problem-solving. Strong organisational skills and attention to detail. Passion for automation, continuous improvement, and modern engineering practices. Diversity & Inclusion At Scrumconnect Consulting, we are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applications from all backgrounds, experiences, and communities and are committed to providing equal opportunities for all. We actively encourage applications from underrepresented groups and are dedicated to providing reasonable adjustments throughout the recruitment process. As a Disability Confident employer, we are committed to supporting candidates with disabilities and long-term health conditions and ensuring an accessible and inclusive hiring experience.

Job Opportunity: ServiceNow Business Analyst - Modern Workplace Location: Leeds or Edinburgh (2 days per week onsite) Contract: 12 months Rate: £550 per day (umbrella) Why This Role Matters: Join our client's Service Transformation Lab (STL) and play a key role in revolutionizing the Modern Workplace Platform! Your efforts will simplify colleague technology experiences, enhance Service Catalogue journeys, improve the Employee Centre, and modernize workflows. STL operates through SAFe-aligned feature teams, driving investment-funded enhancements, business-as-usual improvements, and strategic ServiceNow transformations. What You'll Do: Shape Clear and Actionable Requirements: - Lead requirement discovery sessions with Product Owners, Customer Journey Managers, Tech Leads, Architects, Support Teams, and operational SMEs. - Translate colleague and business needs into structured epics, features, and stories for SAFe teams, ensuring clarity of expected outcomes, dependencies, data needs, and acceptance conditions. - Align work across Catalogue, ITSM, and Employee Centre journeys with STL's transformation themes like guided self-service and catalogue simplification. Drive Design & Decision Clarity: - Facilitate workshops, mapping sessions, and impact assessments using STL journey artefacts and the broader Modern Workplace Journey Atlas. - Collaborate with Service Design partners to ensure that colleague experience, simplicity, and accessibility are at the forefront of every change. Operate as Part of SAFe Feature Teams: - Work closely with Product Owners to maintain a healthy backlog and support PI planning. - Assist in estimation, sequencing, and readiness of work across ServiceNow releases and SAFe increments. - Create traceability between business needs, stories, test expectations, and operational value. Ensure Operational Readiness & Service Quality: - Engage with Service Operations, support teams, and knowledge owners to ensure smooth transitions into live service. - Contribute to knowledge updates, communications, and enhancements for colleague-facing journeys. - Support labs with metrics definition and benefit tracking across key STL journeys. Champion Continuous Improvement: - Identify inefficiencies within processes, catalogue items, knowledge articles, and employee-facing journeys. - Help squads simplify, automate, and optimize ServiceNow workflows and colleague interactions. What You'll Bring: Essential: Proven experience as a Business Analyst in a digital, service, or technology environment. Experience with ServiceNow and developer experience. Strong skills in requirements elicitation, process mapping, business process improvement, and structured story writing. Ability to work within Agile/SAFe delivery structures while juggling multiple work streams. Confident communicator with the ability to engage diverse stakeholders across Modern Workplace disciplines. A user-centered mindset grounded in data, clarity, and delivering measurable colleague and operational value. Desirable: Exposure to enterprise platforms involved in Modern Workplace journeys (e.g., Devices, Knowledge Management, M365 integrated journeys). Knowledge of journey mapping tools and techniques or collaboration with Service Design teams. Why Join Us? This is your chance to be a part of a dynamic team that is dedicated to enhancing the workplace experience. If you're passionate about technology, enjoy solving problems, and thrive in a collaborative environment, we want to hear from you! Apply now and help shape the future of our client's Modern Workplace! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Overview At Solus, part of the Aviva family, we are transforming how technology supports our colleagues and customers across the UK. We are looking for an IT Operations and Digital Workplace Manager to lead our operational teams and shape the future of our digital workplace. This is a senior role with the opportunity to make a real impact on how people experience technology every day. About the role You will lead our IT Operations, Service Desk and Digital Workplace Engineering teams, ensuring we deliver a reliable, secure and modern technology experience for everyone at Solus. You will own the strategy for the digital workplace, drive operational excellence, and lead the continual improvement of our core IT services. This role is perfect for someone who enjoys combining technical leadership with people leadership, and who thrives in a fast-moving, service focused environment. Responsibilities Leading the strategy for IT Operations and the Digital Workplace in line with Solus and Aviva technology goals. Driving service stability, operational performance and continual improvement across our core IT services. Overseeing incident, problem, change and request management and leading P1 and P2 governance. Managing the modern workplace environment including Intune, Autopilot, device lifecycle, Teams, OneDrive, SharePoint and wider M365 tools. Ensuring identity, access and endpoint security controls are robust and well embedded. Leading high performing operational teams, building capability and creating a strong customer centric culture. Managing supplier relationships, contracts, SLAs and commercial decisions. Owning operational budgets, technology asset lifecycle and licensing. Ensuring compliance with Solus and Aviva policies, cyber standards, and audit requirements. Acting as a senior technology partner to leaders across the business, communicating operational health, changes and improvements clearly. Qualifications Proven leadership experience across IT Operations, Service Desk or Digital Workplace. Strong knowledge of endpoint management (Intune, Autopilot), M365, identity and device management. A solid foundation in service management, operational resilience and problem resolution. Experience working with suppliers, MSPs and technology partners. Excellent communication skills with the ability to simplify technical information. A proactive, organised and customer focused approach. ITIL v4 and Microsoft certifications (M365, Intune, Entra ID) are an advantage. Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.

Location Birmingham, Bristol, Cardiff, Leeds, Manchester, Nottingham, Swindon About the job Job summary The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government's office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions-focused people to join our team. Representing the best covenant in the UK - His Majesty's Government - we are leading significant transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme. We are also delivering cost- effective property services such as asset management, lifecycle replacement and workplace services. Innovation and progress underpin our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. Our four core values are at the heart of everything we do. They shape our culture and guide how we work, lead and grow together: Striving for excellence - We always aim to deliver great results Empowering through respect - We insist on fair treatment for all, always Acting with integrity - We consistently do the right thing Succeeding together - We rely on each other to achieve success The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do. To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community. Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth. We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction. Job description Are you a visionary Business Analyst who thrives on delivering transformational digital services? Join our Digital Service Transformation Team and spearhead the rollout of end to end ServiceNow capabilities spanning HR Service Delivery (HRSD), Customer Service Management (CSM), IT Service Management (ITSM), IT Operations Management (ITOM), Business Continuity Management (BCM), Governance, Risk & Compliance (GRC), Software Asset Management (SAM), and Strategic Portfolio Management (SPM). You will also harness ServiceNow's built-in Generative AI, Agentic AI and mobile app frameworks to deliver intuitive, intelligent self service experiences. Working in a fast paced, high stakes environment, you will integrate ServiceNow with enterprise systems like Planon IWMS, Salesforce CRM, and Microsoft 365/Azure, driving seamless data flows and optimised processes. Your efforts will directly impact how civil servants and citizens access services enhancing efficiency, responsiveness, and transparency across the department. As a Business Analyst specialising in ServiceNow, you will lead the discovery, design and implementation of the following modules: Human Resources Service Delivery (HRSD) Customer Service Management (CSM) IT Service Management (ITSM) Configuration Management Database (CMDB) Common Service Data Model (CSDM) IT Operations Management (ITOM) Business Continuity Management (BCM) Governance, Risk & Compliance (GRC) Software Asset Management (SAM) Strategic Portfolio Management (SPM) ServiceNow Mobile App ServiceNow AI (Gen AI & Agentic AI) ServiceNow Integrations - Pilgrim (Planon) IWMS, Salesforce, Microsoft and other systems Business Analysis Elicit, capture, and document business requirements from diverse stakeholders both internal and external clients and customers. Produce key artefacts including: Business Requirements Documents (BRDs) with functional and non-functional requirements End-to-end process maps and data flow diagrams User personas and user journey maps Use cases and detailed user stories with acceptance criteria Requirements traceability matrix Analyse and prioritise requirements for ServiceNow modules (HRSD, CSM, ITSM, ITOM, BCM, GRC, SAM, SPM) and ensure alignment with business objectives. Business Process Improvement Create as-is and to-be process maps for workflows to be automated in ServiceNow. Identify opportunities for process optimisation, automation, and self-service enablement. Recommend improvements that leverage ServiceNow GenAI and mobile applications to enhance user experience and service efficiency. Requirements Definition & Management Define, manage, and validate requirements throughout the project lifecycle. Maintain clear requirements traceability from business needs through to delivered features and test scenarios. Support scope management and ensure alignment between business priorities, technical delivery, and compliance requirements. Change Implementation Planning & Management Contribute to the planning and execution of ServiceNow rollouts and upgrades. Support implementation of integrations with enterprise platforms (Planon, Salesforce, Microsoft 365/Azure). Participate in release planning, roadmap discussions, and adoption strategies to ensure smooth transitions and minimal business disruption. Stakeholder Relationship Management Build strong relationships with internal and external stakeholders, acting as the key bridge between business teams and technical developers. Facilitate workshops, demonstrations, and playback sessions to validate requirements and showcase progress. Ensure that stakeholder needs are communicated clearly and reflected in delivered solutions. Organisational Change Management Support change impact assessments for new ServiceNow features, GenAI enhancements, and mobile app rollouts. Develop communication materials, training content, and guidance to drive adoption of new processes and tools. Champion a user-centred approach, ensuring accessibility and inclusion in service design. Testing Define and document test scenarios, test cases, and UAT scripts linked directly to requirements. Coordinate UAT sessions with business stakeholders to validate functionality, usability, and data quality. Support defect triage and ensure that delivered solutions meet business and compliance needs. Person specification Essential criteria: ServiceNow Expertise: Experience as a Business Analyst or Functional Consultant leading multi module ServiceNow implementations (HRSD, CSM, ITSM, ITOM, BCM, GRC, SAM, SPM). Proven track record integrating ServiceNow with external platforms (Planon, Salesforce, Microsoft 365/Azure) in a regulated environment. Analytical & Communication Skills: Exceptional ability to translate complex technical concepts into compelling narratives for stakeholders at all levels. Strong facilitation skills leading collaborative design sessions, de risking through early prototyping, and guiding user acceptance testing. Proven experience creating and maintaining core BA artefacts (BRD, process maps, user personas, RTM, test cases). UK Government Background (Preferred): Familiarity with UK government standards such as Service Standard, Service Manual, Service Assessment, GDPR / DPIA, Cyber Assessment Framework (CAF), and digital accessibility (WCAG) requirements. Technical Aptitude: Proficient in process mapping tools (Visio, Lucidchart) and agile project management (Jira, Azure DevOps). Understanding of ServiceNow scripting (Business Rules, Client Scripts, UI Policies) to collaborate effectively with development teams. Comfortable working within Agile/Scrum ceremonies backlog grooming, sprint planning, retrospectives.

Bold. Ambitious. Built for Top Performers Award-winning and highly accredited Microsoft partner If you understand the MSP market, and you know the value you bring, this is where you prove it. This is not a volume MSP. This is a premium, white-glove IT services business operating at the top end of the market. Clients don t come here for basic support. They come for expertise, assurance, and a partner they can trust in highly regulated, high-stakes environments. You will be selling solutions that organisations actively want. You will be working with clients who expect excellence. And you will be rewarded accordingly. The Role at a Glance IT Sales Business Development Manager Holborn, Central London (Hybrid 2-3 days onsite) Negotiable Base - Circa £120,000+ OTE (uncapped) Full-time, permanent Pedigree: ISO 9001, ISO 27001. Tier 1 Microsoft Solutions Partner badges across key domains: Modern Work, Security, Data & AI (Azure), Infrastructure (Azure), and Digital & App Innovation (Azure). Drawdown Awards Best Managed IT Service Provider, 2025 Innovative / unique projects: Pioneered IT outsourcing for cruise shipowners in Antarctica Your Expertise: Managed IT Support, Managed Cybersecurity, Microsoft, Cloud. IT Infrastructure (IaaS) services and support in Microsoft cloud space (M365, Azure). Sold to professional and financial services firms. Long sales cycles e.g.12-24 months Who we are For over 30 years - Doherty IT consultancy and managed services provider has supported world-renowned international clients. The business is dedicated to delivering exceptional customer service within the professional and financial services sector, including leading private equity and venture capital firms, as well as several top UK law firms. The organisation is a Microsoft Partner with five competencies, maintains a Tier 1 Microsoft CSP relationship, and holds ISO27001 and ISO9001 accreditations. Clients rely on the team for specialist expertise across cloud solutions, hybrid working, the modern workplace, cybersecurity and compliance, and the adoption of automation and AI. The company has established a strong reputation for delivering on its promises and maintaining high standards of quality. Entering an ambitious growth phase, the demand for high-impact revenue generation has increased. As a result, the organisation is now seeking a dynamic sales professional to drive new business, shape opportunity pipelines, and play a key role in accelerating commercial growth. About the Role This is a strategic new business role within an established, high-performing sales team. You will take ownership of new logo acquisition across the UK SME market, with a particular focus on organisations operating in highly regulated sectors. These are clients where risk, compliance, security, and service quality are critical. This is a true hunter position. You will be expected to open doors, build relationships, and convert complex, long-cycle managed services opportunities over months. You will be selling into decision-makers who demand credibility, clarity, and commercial intelligence. The solutions you represent sit at the core of your clients operations, security posture, and growth strategy. This includes managed IT services, cybersecurity, Microsoft platforms, cloud infrastructure, and the modern digital workplace. This is a business built for growth, with a premium market position, low customer churn, and a reputation for delivering a high-touch, white-glove service experience. What You ll Be Doing • Driving new business across the SME market, targeting regulated and professional services environments • Building and executing intelligent outreach strategies to generate and convert opportunities • Managing complex sales cycles with discipline, structure, and consistency • Engaging senior stakeholders and influencing high-value buying decisions • Maintaining a high-quality pipeline with accurate forecasting and clear progression • Positioning high-value managed services and solutions with confidence and authority What Makes This Role Different • A true premium MSP offering, where quality and service differentiate the business • Clients who expect a strategic partner, not a supplier • Uncapped earning potential aligned to high-value deal conversion • A culture that values performance, accountability, and commercial thinking • A business with clear growth ambition and the infrastructure to support it About You You are an experienced MSP sales professional with a strong track record of winning new business and exceeding targets, motivated by operating at the premium end of the market. You have proven experience selling managed IT services into highly regulated SME environments, particularly within professional services and the financial sector, where trust, credibility, and sector understanding are critical. Commercially sharp and resilient, you thrive in a high-performance environment and bring a disciplined, process-driven approach to managing long-cycle, high-value deals over months, engaging confidently with senior stakeholders. You translate complex solutions across Microsoft 365, Azure, cybersecurity, and cloud into clear business value, and bring a strong network, credible reputation, and the ambition to succeed at the highest level. What s In It For You • Stability of a 30-year brand with the energy of a growth phase • A voice to lead change, transform and inspire • Competitive base salary + performance bonus • Leadership development programme and personal growth support • Microsoft accreditation incentives • 33 days annual leave (including bank holidays) + your birthday off • Private medical insurance, group income protection, and life insurance • Enhanced family-friendly policies • Pension scheme, company sick pay, and EAP • Paid travel for additional office attendance day Move your career forward with Doherty This is a role for someone who wants to operate at a higher level. You will be selling into organisations where the quality of IT services directly impacts business performance, security, and compliance. You will be part of a business that delivers a true white-glove experience and positions technology as a strategic advantage. If you are looking for a role where expectations are high, standards are uncompromising, and rewards reflect performance, this is it. Apply now to take your place in a business built for ambitious, high-performing MSP sales professionals. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

Are you an experienced Conveyancer looking for something more than just another caseload? Are you This is your opportunity to step into a senior role within one of the UK s fastest growing law firms - where you ll deliver high-quality work, mentor others, and play a meaningful part in shaping the future of a dynamic and expanding property team. The Role at a Glance: Team Lead Conveyancer Lincoln HQ Hybrid Competitive Market Salary Plus Benefits Including Life Assurance, Enhanced Employer Pension Contribution, 24/7 Medical Advice and Mental Health Support Access and More Culture: Working Together, Supporting Each Other, Inspiring Each Other, Motivating Each Other Values: Be True, People Matter, Be Passionate, Focus on Success Company : Gilson Gray Group One of the UK s Fastest Growing Law Firms Full-Service Law, Property & Financial Management Group Leading 500 Recognised Firm Your Skills: Experienced in residential conveyancing, managing the full transaction including title checks and enquiries across freehold, leasehold, shared ownership, new build, transfer of equity and remortgaging with the confidence to mentor others and embrace technology-driven ways of working. About Us: Gilson Gray Group is one of the fastest growing law firms in the UK, recognised for its modern approach and commitment to excellence. The Group brings together Law, Property and Financial Management, offering clients a fully integrated service across Scotland and England. Our busy and dynamic Residential Conveyancing team in Lincoln delivers high-quality service to clients across England and Wales, combining local expertise with the backing of a nationally recognised legal group. Our vision is to be the best by using insightful and imaginative thinking, continually challenging convention, and forging genuine connections with our clients and with each other. The Team Lead Conveyancer Opportunity: We are looking for outstanding residential conveyancers who want more than just a caseload - we re looking for future leaders. This is an opportunity to play a key role in the next chapter of growth at Gilson Gray. You ll help deliver exceptional client service, embrace smarter and more efficient ways of working, and contribute to a culture where expertise, collaboration and ambition thrive. You ll oversee and support a dedicated pod of three case handlers within a busy residential conveyancing team handling a high volume of transactions each month. The structure offers flexibility depending on your preferred working style and level of seniority, allowing you to remain hands-on with your own caseload while mentoring and supporting your team. You ll have autonomy to manage workflow allocation across the pod, helping to drive performance, efficiency and service standards while developing junior colleagues and supporting the wider growth of the department. We are an enthusiastic, supportive team that values each other s knowledge and opinions. We pride ourselves on offering an inclusive, motivating environment where career development is encouraged and leadership potential is recognised. This role offers a genuine pathway into Operations Management as the business continues its national expansion. The Team Lead Conveyancer Opportunity: We are looking for a high-calibre residential conveyancing professional to take ownership of a key leadership role within our growing Lincoln team. This is a genuine Team Lead position, responsible for overseeing and supporting a dedicated pod of case handlers within a busy, high-performing residential conveyancing function. You ll play a central role in driving performance, maintaining service excellence and supporting the continued growth of the department. The role will suit either an established Team Leader looking for a strong platform within a modern and expanding law firm, or a highly experienced senior conveyancer with natural leadership capability and the credibility to lead and develop a successful team. You ll have autonomy to manage workflow allocation across the pod, oversee performance and mentor colleagues, while working closely with senior leadership to help shape the future direction of the team. The structure of the role is intentionally flexible. Some Team Leads remain actively involved in managing their own caseload, while others take a more operational and people-focused approach centred around leadership, support and delivery oversight. This is an excellent opportunity to join a business investing heavily in growth, people and long-term progression, with a clear pathway into Operations Management as the firm continues its national expansion. About You: • Proven experience managing a residential conveyancing caseload from instruction to post-completion • Strong technical knowledge across freehold, leasehold, new build, shared ownership, remortgages and transfers of equity • Tech-savvy, confident using case management systems and digital communication tools • A proactive, solutions-focused mindset with strong organisational skills • Excellent communication skills - comfortable engaging with clients, colleagues and stakeholders via phone, email and IM • A collaborative approach with a genuine desire to mentor and develop junior team members • Leadership potential and an ambition to progress within a growing national firm • High attention to detail and ability to manage priorities in a fast-moving, quality-driven environment Benefits: • Competitive salary with annual review and performance-based bonus • Clear leadership progression opportunities within a fast-growing national firm • 25 days holiday plus 8 Bank Holidays, increasing after 4 years service • Birthday off • 4 x Death in Service Benefit • Enhanced employer contribution to your workplace pension • Eye test vouchers • Enhanced Maternity/Paternity pay • Company sick pay • Wellbeing initiatives and access to an online Health Provider If you re passionate about delivering an exceptional client experience, motivated by progress and excited by the opportunity to influence how conveyancing is delivered within a growing, ambitious and modern law firm - we want to hear from you. We re growing fast , investing in our people and building something special. This is your opportunity to grow with us and help lead the way. Are we a good fit? Apply here for a fast-track path to our HR Team. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the

Director of Digital, Data and Innovation London (with hybrid working and occasional travel to other locations) The Organisation Our client is a membership organisation. They are proud to have achieved workplace accreditations - Invest in People Gold and Invest in Wellbeing Silver. These awards reflect their commitment to their employees. They are now looking for a Director of Digital, Data and Innovation to join them on a full-time, permanent basis. This is an excellent opportunity to play a leading role, where you can deliver innovation and digital excellence. The Role As the Director of Digital, Data and Innovation, you will provide strategic leadership for our client's technology services, delivering digital and technology operations, digital transformation and organisational priorities. Joining the Executive and Senior Leadership Team, you will define and deliver a clear digital roadmap, leading major transformation, cyber security, infrastructure modernisation and systems improvement programmes. You will ensure new platforms and services enhance efficiency, user experience and organisational performance, and the IT function is continually developed. You will also lead and develop high-performing teams, strengthen operational maturity and oversee governance, risk, compliance and supplier relationships across the IT function. Working closely with colleagues and stakeholders, you will champion a customer-focused approach and ensure technology investment delivers measurable value, sustainable growth and organisational resilience. Additionally, you will: - Define enterprise architecture, technology standards and data governance frameworks - Manage strategic technology suppliers, procurement activities and high-value contracts - Oversee departmental budgets, investment planning and technology expenditure - Provide strategic technology advice and reporting to executives, boards and committees About You To be considered as Director of Digital, Data and Innovation, you will need: - Significant senior technology leadership experience, including reporting to Executive or Board level - Experience leading multi-disciplinary digital and technology teams through periods of change, development and operational improvement - Experience developing and delivering digital and technology strategies and multi-year roadmaps aligned to organisational objectives - Experience delivering strategic digital and technology initiatives across infrastructure, cyber security, systems modernisation and digital platforms - Experience improving operational effectiveness, service delivery and organisational capability within technology functions undergoing change or modernisation - Experience of technology governance, cyber security and recognised service delivery frameworks - An understanding of AI and emerging technologies and their practical application - A degree-level qualification or equivalent relevant professional experience The Benefits - Competitive Salary - 28 days' holiday per annum plus bank holidays - An extra day off for your birthday - Benefits, including stakeholder pension scheme, life assurance and private health cover - Continuous training and career development - A range of wellbeing benefits to encourage a healthy work-life balance This is a rare opportunity for an accomplished digital and technology leader to join our client's respected organisation. You'll have the chance to shape and deliver a far-reaching digital transformation agenda, influencing how our client's global organisation evolves technology, data and digital capabilities for the future. What's more, you'll join an organisation with a rich heritage and an ambitious future vision, giving you the platform to leave a lasting legacy while working alongside influential leaders. So, if you want to lead transformative digital change on a global stage, select the apply button today! This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit. Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Customer Journey Manager Location: Warwick / Hybrid Contract Type: 12 months with scope to extend Job Purpose The Customer Journey Manager is responsible for leading the design, optimisation and continuous improvement of end-to-end customer journeys across services and customer groups. Operating within the Customer Experience Excellence function, the role translates customer experience design direction, standards and frameworks into practical journey improvements that enhance customer outcomes and operational effectiveness. Working collaboratively across Customer Management, Operations, Digital, Data and Change teams, the postholder will identify customer pain points, redesign journeys and support delivery through to successful implementation. The Customer Journey Manager plays a key role in ensuring customer journeys are consistent, inclusive and aligned with regulatory expectations, supporting customer commitments and organisational strategy. This is a hands-on delivery role focused on converting customer insight into measurable business and customer improvements. Key Responsibilities Lead the mapping, analysis and optimisation of end-to-end customer journeys across key services and customer lifecycle stages. Identify customer pain points, barriers, failure demand and critical moments that influence customer outcomes. Apply service design methodologies and customer journey mapping techniques to develop improved customer experiences across digital, operational and human touchpoints. Ensure journey designs align with established customer experience principles, service standards and design frameworks. Champion customer-centred design approaches across business functions. Own and deliver customer journey improvement initiatives within agreed governance and prioritisation frameworks. Collaborate with operational, customer service, digital and delivery teams to redesign processes that reduce customer effort and improve service outcomes. Translate customer insights and performance data into actionable recommendations and improvement plans. Support implementation activities to ensure journey improvements are effectively embedded within day-to-day operations. Monitor delivery progress and manage risks, dependencies and stakeholder expectations. Act as the primary point of contact for assigned customer journeys and related improvement activities. Facilitate workshops, service design sessions, journey reviews and stakeholder engagement activities. Build strong relationships across Customer Management, Operations, Digital, Data and Change functions. Present journey findings, recommendations and progress updates to senior stakeholders and governance groups. Influence decision-making through evidence-based recommendations and customer insight. Ensure customer journey improvements support regulatory obligations, customer commitments and strategic objectives. Embed customer insight, feedback, vulnerability considerations and performance data into journey prioritisation and design decisions. Work with insight and analytics teams to measure journey performance and benefits realisation. Support the development of customer-focused performance measures and reporting. Maintain accurate journey documentation, service blueprints and supporting artefacts. Capture lessons learned and best practice to improve future customer experience initiatives. Contribute to the development of customer journey management and service design capability across the organisation. Promote a culture of continuous improvement, customer focus and evidence-led decision making. Knowledge, Skills & Experience Essential Proven experience in Customer Journey Management, Service Design, Customer Experience (CX) or Continuous Improvement roles. Strong practical experience of customer journey mapping, service design methodologies and process improvement techniques. Demonstrable experience delivering customer-focused change programmes within complex organisations. Excellent stakeholder management, facilitation and workshop leadership skills. Strong analytical and problem-solving abilities, with experience using customer insight and performance data to drive decisions. Ability to translate complex information into clear, actionable recommendations. Excellent written and verbal communication skills. Experience managing multiple priorities and delivering outcomes within agreed timescales. Desirable Experience within utilities, infrastructure, public sector or other regulated environments. Understanding of regulatory frameworks, customer commitments and industry obligations. Experience using customer insight and collaboration tools such as Miro, Power BI, Qualtrics or equivalent. Qualification or accreditation in Service Design, Customer Experience, Lean, Six Sigma or Continuous Improvement methodologies. Experience working within customer transformation or operational excellence programmes. Apply now! Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Responsible for leading digital products and platforms. Lead major digital change. About Our Client Arts Council England is the national development agency for creativity and culture. We help people in every corner of the country to experience and benefit from creativity. We do this by investing in artists and organisations that make and deliver exceptional, inspirational work for our communities. We set out our strategic vision in Let's Create that by 2030 we want England to be a country in which the creativity of each of us is valued and given the chance to flourish, and where every one of us has access to a remarkable range of high-quality cultural experiences. We invest public money from the Government and the National Lottery to help support the sector and to deliver this vision. Job Description Reporting directly to the Chief Digital & Information Officer, as Director of Digital, you will lead Arts Council England's digital products and platforms, including Grants Management, CRM, Museum and Cultural Property services, the digital workplace and new AI-enabled capabilities. You will be accountable for the strategy, investment decisions and governance that ensure these services are reliable, secure, accessible and meet public-sector requirements. These services are essential to how we fund and support the sector, meet our obligations, and serve applicants, funded organisations, staff and partners. You will work closely with the Technology Director to align product direction with architecture, operational resilience and service performance, and you will be the senior voice representing business needs in digital delivery decisions. Key accountabilities: Set a clear vision and strategy for digital products and platforms. Lead and govern delivery across "run and improve" services and major transformation programmes. Ensure services meet standards for value for money, accessibility, security, data protection and assurance. Build strong relationships with senior stakeholders, the Executive Board and delivery partners. Develop a high-performing team, and create an inclusive, values-led culture. Key responsibilities: Own the digital product and platform portfolio, setting priorities and balancing day-to-day service needs with longer-term change. Set direction for product roadmaps and investment, based on user needs, evidence and organisational priorities. Provide clear governance for design and change decisions, ensuring the right controls and pace of delivery. Be accountable for service performance, resilience and risk management, working with Technology to meet agreed service levels. Lead major digital change, including modernising legacy systems and improving integrations and data quality. Sponsor innovation where it adds value (including AI and automation), running controlled trials and scaling what works. Manage budgets and suppliers, ensuring strong contract performance, good commercial discipline and value for money. Lead, coach and develop the Digital team, planning capacity and building succession for key roles. Represent digital at senior forums, building alignment across Operations, Funding, Data & Insights and corporate functions. Key relationships: Chief Digital and Information Officer Technology Director and Digital, Data & Technology leadership team Chief Data Officer and Data & Insights colleagues Executive Board, transformation governance groups and peer Directors Operational leaders across Funding and corporate services (e.g., Finance, HR, Procurement) External suppliers and delivery partners The Successful Applicant About you: You are a strategic, credible leader who can work at the executive level and stay close enough to delivery to remove barriers and make good decisions. You communicate clearly with both technical and non-technical colleagues and can explain complex issues in plain English. You understand modern digital product and platform delivery, including user-centred design, integrations, data and good service management. You can lead and improve supplier performance and contracts, and you take a disciplined approach to value for money, risk and assurance. You lead collaboratively and invest in building a high-performing, inclusive team. Essential requirements: You will need strong evidence of strategic leadership, delivery and commercial judgement. Senior leadership experience owning a portfolio of digital products/platforms across live service, improvement and transformation. Proven people leadership, including developing leaders and building a high-performing, inclusive team. Experience setting strategy and turning it into clear roadmaps, priorities, governance and measurable outcomes. Strong stakeholder management, able to influence Executive and Board-level decisions and build trust across the organisation. Commercial and financial management experience, including managing significant budgets (typically up to £5m) and leading supplier/partner performance. Good working knowledge of modern delivery and service approaches (e.g., agile/hybrid delivery, DevOps, continuous improvement) and when to use them. Experience ensuring services meet security and data protection requirements, with a working knowledge of recognised standards (e.g., ISO 27001 / NIST and UK GDPR). Desirable requirements but not essential: A relevant degree or equivalent experience. Relevant professional qualifications (e.g., programme/project delivery, enterprise architecture or service management). What's on Offer Salary: The role will pay a competitive salary up to £85,000 per annum. Pension scheme: The Arts Council retirement plan is a final salary scheme with contributions on a sliding scale. Annual leave: 25 days, plus bank holidays and an additional three days leave at Christmas. All staff also earn one additional leave day per full year of service (up to five days), and we offer a scheme to buy and sell annual leave. There is also a winter closure of three days between Christmas and New Year for all colleagues. We offer generous sick pay, paid maternity, paternity and adoptive parental leave, as well as up to five days a year for personal and religious reasons. Hybrid working: 1 day per week in the Manchester Office (factoring in flexibility when required) Life assurance: All staff members are automatically provided with life assurance cover. Wellbeing support: Our internalwellbeing strategy launched in 2021, and colleagues have access to a range of resources to support theirwellbeing, including: Unmind: a workplace mental health platform. The Employee Assistance Programme: a confidential 24/7 telephone counselling service which offers impartial external advice and support on personal, legal, financial and line management issues, plus up to six counselling sessions per year. A fully trained team of internal Mental Health First Aiders. Learning & development: We invest in the growth and development of all our staff, including professional qualifications, in-house and external training courses, conferences, e-learning, apprenticeships and more. We encourage individuals and teams to keep learning and developing - as a gold standard Investor in People, we provide flexible and adaptable learning and development opportunities for staff at all levels. Shopping discounts: Exclusive savings on high street and online shops, holidays, cinema tickets, gym membership, dining out and more. Relocation support: Newly appointed staff who need to move residence are eligible to apply for up to £5,000 support. Travel loans: Interest-free loans for travel season tickets, as well as bicycle, car and motorbike loans for those who regularly use them for commuting. Disabled, D/deaf and/or neurodivergent people and those from Black, Asian and Ethnically Diverse backgrounds are underrepresented in our workforce, so we particularly encourage applications from people in these groups. If you are disabled and your application meets the essential criteria for the post, we guarantee you an interview. Candidates who wish to apply under this scheme should indicate this on their cover letter under 'Candidate Personal Information' and then demonstrate within their cover letter how they have met the essential criteria for the role. Contact: Rutesh Shah Quote job ref: JN-216 Job summary Function CIO & IT Leadership Subsector CIO & IT Leadership Subsector Industry Public Sector & Not-For-Profit Location Manchester Contract type Permanent

Location: Richmond Upon Thames About the Role: As a CBRE Facilities Manager, you will manage a team responsible for providing overseeing building operations and maintenance for dedicated global technology clients facility in Richmond Upton Thames. This job is a part of the Facilities Management functional area which focuses on all aspects of the operations of a set of assets, providing support to the Property Managers regarding all repairs and investment plans. What You'll Do: Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees. Schedule and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. Coordinate and manage facility repairs and maintenance by working with technicians, vendors, and contractors. Maintain positive client relationships and conduct meetings on unresolved facility issues. Prepare and manage capital projects, operating budgets, and variance reports. Perform facility inspections quality assurance following local, state, and federal regulations. Suggest operational efficiencies, repairs, and upgrade opportunities. Manage environmental health and safety procedures for facilities. Oversee vendor relationships and invoicing procedures. Review price quotes for the procurement of parts, services, and labor for projects. Conduct process and procedure training on maintenance, repairs, and safety best practices. Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement. Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives. Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes. What You'll Need: Bachelor's Degree preferred (Facilities Management, Engineering, Building Services, or related discipline). In lieu of a degree, a strong combination of practical facilities management experience and technical training will be considered. Professional FM certifications highly desirable, such as IWFM (Level 4+), NEBOSH General Certificate, IOSH Managing Safely, or equivalent technical accreditations related to hard/soft services. Demonstrated experience managing multi-disciplinary facilities operations, including hard services (HVAC, M&E, fire systems) and soft services (cleaning, security, landscaping, waste). Experience working with external vendors, contractors, and service providers, including procurement, contract management, KPIs, and performance review processes. Proven experience in delivering workplace experience services and maintaining positive client relationships in a corporate or technology-led environment. Proficiency with CAFM systems, work order management platforms, and general digital tools (MS Office, Teams, SharePoint). Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Are you a Class 1 Driver looking to join an organisation that can offer you the training and development to progress your career? Have you got bags of experience and want to share your skillset with us? Whatever your situation, we could have a job for you! At GXO , we believe our drivers are the secret ingredient that keeps everything moving smoothly. Due to continued growth, we're on the lookout for Class 1 Drivers to join our Gateshead site, working with Valeo Snack Foods-the makers behind Kettle Chips, the nation's favourite hand-cooked crisp. You will be working on a full-time, permanent basis, any 5 from 7 with start times between 15:00 and 20:00 . A degree of flexibility will be required to meet the needs of the operation and production schedule. Pay, benefits and more: An hourly rate of £17.98 Overtime paid at time and third Holiday pay Workplace pension A 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme Access to our MyBenefits platform offering a variety of high street discounts, cashback cards, a saving scheme and much more! Access to GXO University - home to a wealth of online training courses, meaning your development never ends! What you'll do on a typical day: Deliver full loads to various locations across the North , ensuring safe and efficient transport at all times Support shunting operations between the factory and warehouse , keeping site movements running smoothly Carry out trailer swap operations in Wakefield , following all safety and compliance procedures Maintain the highest levels of hygiene and housekeeping across the depot, vehicle, and assigned trailer Conduct regular vehicle inspections for defects, damage, or wear and tear, reporting any issues promptly Accurately complete all required paperwork and documentation within set timeframes, ensuring full compliance with regulations and operational standards What you need to succeed at GXO: A full UK driving licence with C category Less than six points on your licence (as well as no DD, DR, DG, BA, CD, AC, LC or TT endorsements) An up-to-date CPC and Digital Tachograph Excellent communication skills and ability to work on your initiative We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement

Are you a Class 1 Driver looking for a company that offers more than just a job? Want a place where you can grow, develop, and advance your career? Whether you are an experienced driver or eager to bring your skills to the table, we have the perfect opportunity for you. Join our Snetterton team , working with Kettle Foods , the UK's favourite hand-cooked crisp brand. You'll enjoy great benefits, a healthy work-life balance, and the chance to be part of a growing and exciting business. As a Class 1 Driver , you'll play a vital role in ensuring the safe and efficient delivery of high-quality products to our customers - every journey counts. This is a full-time, permanent role , with start times between 03:00 and 06:00 , working Tuesday to Saturday. Pay, benefits and more: An hourly rate of £14.38 33% uplift on all hours worked between 20:00 and 06:00 Overtime paid at time and half Holiday pay Workplace pension A 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme Access to our MyBenefits platform offering a variety of high street discounts, cashback cards, a saving scheme and much more! Access to GXO University - home to a wealth of online training courses, meaning your development never ends! What you'll do on a typical day: Deliver products mainly to RDC locations across the UK Carry out backhaul collections and deliveries on return journeys to Norfolk Support factory clearance operations between Norwich and Snetterton Complete up to two deliveries per day , following all store and non-store procedures in line with company and customer policies Maintain the highest standards of hygiene and cleanliness in the depot, vehicle, and trailer assigned to you Conduct regular vehicle checks , reporting any defects or wear and tear promptly to ensure efficient maintenance Accurately complete all required paperwork and records within the specified timeframes, ensuring full compliance with relevant regulations What you need to succeed at GXO: A full UK driving licence with C+E category Less than six points on your licence (as well as no DD, DR, DG, BA, CD, AC, LC or TT endorsements) An up-to-date CPC and Digital Tachograph A positive attitude, excellent communication skills and the ability to work independently We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement

Chief Technology Officer Location : Hybrid/Office based in London EC4R Salary : £170,000+ and 20% performance-related bonus + Excellent Benefits! Contract Type : Full Time, Permanent What We Can Offer You : 30 Days Annual Leave, 20% share package, Additional Holiday Purchase, Hybrid Working, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers and Access to Wellbeing Resources Why Do We Want You We are seeking a bold, visionary, and hands-on Chief Technology Officer to lead Wilmington Plc s technology strategy at a defining moment in our journey. Wilmington is undergoing a significant evolution, repositioning itself as a RegTech Business Services platform. Technology is no longer a support function, it is the engine that will drive our growth, differentiation, and long-term success. This role exists because we are serious about transformation. As CTO, you will play a central role in shaping how Wilmington looks, operates, and competes in the future. You will unite platforms, people, data, and products into a coherent, scalable, and future-ready technology ecosystem that enables innovation at pace. This is a rare opportunity to leave a lasting legacy: architecting a modern technology landscape, embedding AI at scale, and leading change across an acquisitive, ambitious business. Please note : To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Job Purpose, Tasks and Responsibilities Reporting directly to the CEO, the CTO is accountable for defining and delivering Wilmington s technology vision, ensuring it underpins our strategic ambitions and accelerates transformation across the group. You will operate as a trusted executive leader, shaping corporate strategy, guiding investment decisions, and ensuring technology enables innovation, scalability, and sustainable growth. This role blends strategic leadership with hands-on influence, setting direction while ensuring delivery excellence. You will be responsible for: Leading the delivery of a modern, composable architecture across proprietary platforms, cloud infrastructure (AWS, Azure, GCP), CI/CD pipelines, and core business systems such as Salesforce Ensuring technology scalability and integration capability to support ongoing acquisitions and rapid business growth Building, inspiring, and leading a high-performing, future-focused technology function spanning Engineering, Architecture, Data, and Systems Embedding a culture of technical excellence, learning, accountability, and continuous improvement Championing Agile and product-led delivery models that drive measurable business outcomes Defining and executing an ambitious AI strategy, unlocking value from LLMs and emerging technologies while ensuring governance, ethics, and IP protection Designing and overseeing an internal AI operations platform that integrates enterprise systems, automation workflows, and data assets Establishing robust AI governance frameworks aligned with regulatory expectations and industry best practice Driving AI-assisted development approaches to significantly enhance productivity, quality, and speed-to-market Managing strategic technology partnerships and vendors to maximise value, innovation, and performance Setting enterprise-wide technical standards to ensure consistency, resilience, and long-term sustainability Improving operational efficiency, availability, and performance across infrastructure and services Supporting strategic planning, financial oversight, and investment business cases at executive level Leading technology input into product and platform roadmaps aligned to business-unit priorities Acting as a visible, credible technology leader both internally and externally, representing Wilmington s vision and capability What s the Best Thing About This Role You will define and deliver the technology vision for a business in the midst of meaningful, purposeful transformation. With strong board-level sponsorship and a broad mandate for change, this role offers genuine freedom to innovate. You will shape how Wilmington competes in an increasingly AI-driven and regulated world building platforms, products, and capabilities that truly differentiate us and create long-term value. What s the Most Challenging Thing About This Role The challenge lies in balancing ambition with pragmatism. You will need to unlock innovation and transformation while maximising the value of existing platforms, teams, and investments. At the same time, you will be navigating rapid technological change (particularly in AI) while maintaining stability, governance, and trust across a complex and regulated environment. What We re Looking For To be successful in this role, you must have / be: Deep expertise in cloud architecture (AWS, Azure, or GCP), including large-scale, resilient system design and frameworks such as Well-Architected, with the ability to clearly communicate complex concepts to non-technical stakeholders Strong experience in Enterprise Architecture, solution design, and delivering complex technology transformations at scale Proven capability in modern engineering practices, including containerisation, CI/CD pipelines, Agile delivery, and code quality tooling Strong understanding of data platforms, visualisation, and product management principles, translating market and technology trends into compelling roadmaps Experience with CRM platforms (Salesforce and/or Dynamics 365), e-learning platforms, and data-led or information services environments Demonstrable success leading M&A technology integration, from due diligence through to post-acquisition execution Strong research orientation with a passion for identifying, assessing, and embedding emerging technologies Extensive experience (10+ years) in senior technology leadership roles within digitally enabled, platform-driven, or media-led environments Hands-on experience with AI and LLM platforms (e.g. Claude, GPT), including an understanding of capabilities, trade-offs, and enterprise adoption Working knowledge of Model Context Protocol (MCP) and agentic AI architectures, with experience integrating AI securely and at scale Practical experience in enterprise AI governance, prompt engineering, and deployment approaches (including RAG, fine-tuning considerations, and risk mitigation) Experience leveraging AI-assisted development tools (e.g. GitHub Copilot, Claude Code) to materially improve engineering productivity and delivery outcomes We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About Us Wilmington plc is a dynamic and expanding group of companies with a shared purpose turning knowledge into advantage. We provide trusted information, training, and insight to professional markets across Risk & Compliance, Finance, Legal, and Insight sectors. Our businesses empower organisations and professionals to perform better by providing high-quality, relevant, and reliable knowledge. We collaborate across the group, share success, and focus relentlessly on delivering value to our customers. Join us and do Work That Means Something At Wilmington plc, we help global customers do the right business in the right way providing the data, insights, and education they need to navigate an increasingly complex GRC landscape. When you join us, you won t just shape a company s technology future you ll make a meaningful impact for our customers. We offer flexible hybrid working, strong development opportunities, and an environment where leadership, innovation, and purpose go hand in hand. Whether you re seeking your next defining role or ready to lead change at scale, this is work with meaning. Join us and make a real difference. Click on APPLY today!

About the Role: Reporting to the Alliance Director you will lead the operational delivery of one of EMEA's most prestigious integrated facilities management accounts in the technology sector. This is a rare opportunity to direct operations across a world-class portfolio spanning prestige corporate headquarters, innovation campuses, and cutting-edge Labs - shaping the workplace environments where the next generation of technology is conceived, built, and brought to life. What You'll Do: Strategic & Operational Leadership Own the EMEA operational delivery strategy, translating the alliance vision into actionable regional plans that drive performance, innovation, and client satisfaction Direct operations across 40+ locations encompassing prestige offices, data centres, innovation labs, and specialist Labs facilities requiring bespoke operational protocols Lead and develop a team of Regional/Country Operations Managers and specialist engineers, building a high-performance culture of accountability, collaboration, and continuous improvement Serve as the senior escalation point for all operational matters, ensuring rapid resolution and proactive risk management across the portfolio Performance & Commercial Excellence Drive consistent achievement and outperformance of contractual KPIs/SLAs across all EMEA locations, implementing robust governance and performance management frameworks Own regional P&L accountability, managing operational budgets, identifying cost efficiencies, and delivering measurable value to the client and the business Lead capital planning and project delivery for the region - identifying lifecycle investment needs, preparing business cases, and overseeing execution of capital programmes Develop and manage the regional supply chain strategy including vendor procurement, RFP management, contract negotiation, and ongoing performance management of subcontractors Safety, Compliance & Sustainability Champion a zero-harm safety culture across all operations, ensuring full compliance with local regulations, client standards, and industry frameworks (ISO 14001, ISO 45001, ISO 50001) Drive the sustainability and net-zero agenda - implementing energy management programmes, monitoring utility consumption, and delivering against ESG targets and science-based reduction commitments Ensure regulatory compliance across 20 jurisdictions, maintaining expert awareness of varying national codes, fire & life safety requirements, and environmental legislation Innovation & Client Partnership Act as a trusted advisor to the client's EMEA Workplace leadership team - bringing market intelligence, operational innovation, and thought leadership that elevates the partnership Drive digital transformation of FM operations: CMMS/CAFM optimisation, IoT sensor deployment, predictive maintenance, and data-driven decision making Develop and embed operational playbooks, standard operating procedures, and best-practice frameworks that ensure consistency and scalability across the portfolio Lead mobilisation and integration of new sites into the account, ensuring seamless transition and rapid achievement of steady-state operational maturity What You'll Need: Degree in Engineering, Facilities Management, Business, or related discipline Held roles within Senior FM/operations leadership, with demonstrable experience at Director level on large-scale IFM accounts Proven multi-country/multi-site operational management across EMEA (minimum 10+ locations) Track record managing portfolios of 30M+ annual operational spend Experience in technology sector, life sciences, or similarly complex/high-specification environments Strong commercial acumen - P&L ownership, budget management, and contract governance Experience leading teams of 100+ across multiple geographies and cultures Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Bold. Ambitious. Built for Top Performers Award-winning and highly accredited Microsoft partner If you understand the MSP market, and you know the value you bring, this is where you prove it. This is not a volume MSP. This is a premium, white-glove IT services business operating at the top end of the market. Clients don t come here for basic support. They come for expertise, assurance, and a partner they can trust in highly regulated, high-stakes environments. You will be selling solutions that organisations actively want. You will be working with clients who expect excellence. And you will be rewarded accordingly. The Role at a Glance Senior Sales BDM Executive Holborn, Central London (Hybrid 2-3 days onsite) Up to £60,000 - Circa £120,000+ OTE (uncapped) Full-time, permanent Pedigree: ISO 9001, ISO 27001. Tier 1 Microsoft Solutions Partner badges across key Domains: Modern Work, Security, Data & AI (Azure), Infrastructure (Azure), and Digital & App Innovation (Azure). Drawdown Awards Best Managed IT Service Provider, 2025 Innovative / unique projects: Pioneered IT outsourcing for cruise shipowners in Antarctica Your Expertise: Managed IT Support, Managed Cybersecurity, Microsoft, Cloud. IT Infrastructure (IaaS) services and support in Microsoft cloud space (M365, Azure). Sold to professional and financial services firms. Long sales cycles e.g.12-24 months Who we are For over 30 years - we have supported world-renowned international clients. The business is dedicated to delivering exceptional customer service within the professional and financial services sector, including leading private equity and venture capital firms, as well as several top UK law firms. The organisation is a Microsoft Partner with five competencies, maintains a Tier 1 Microsoft CSP relationship, and holds ISO27001 and ISO9001 accreditations. Clients rely on the team for specialist expertise across cloud solutions, hybrid working, the modern workplace, cybersecurity and compliance, and the adoption of automation and AI. The company has established a strong reputation for delivering on its promises and maintaining high standards of quality. Entering an ambitious growth phase, the demand for high-impact revenue generation has increased. As a result, the organisation is now seeking a dynamic sales professional to drive new business, shape opportunity pipelines, and play a key role in accelerating commercial growth. About the Role This is a strategic new business role within an established, high-performing sales team. You will take ownership of new logo acquisition across the UK SME market, with a particular focus on organisations operating in highly regulated sectors. These are clients where risk, compliance, security, and service quality are critical. This is a true hunter position. You will be expected to open doors, build relationships, and convert complex, long-cycle managed services opportunities over months. You will be selling into decision-makers who demand credibility, clarity, and commercial intelligence. The solutions you represent sit at the core of your clients operations, security posture, and growth strategy. This includes managed IT services, cybersecurity, Microsoft platforms, cloud infrastructure, and the modern digital workplace. This is a business built for growth, with a premium market position, low customer churn, and a reputation for delivering a high-touch, white-glove service experience. What You ll Be Doing • Driving new business across the SME market, targeting regulated and professional services environments • Building and executing intelligent outreach strategies to generate and convert opportunities • Managing complex sales cycles with discipline, structure, and consistency • Engaging senior stakeholders and influencing high-value buying decisions • Maintaining a high-quality pipeline with accurate forecasting and clear progression • Positioning high-value managed services and solutions with confidence and authority What Makes This Role Different • A true premium MSP offering, where quality and service differentiate the business • Clients who expect a strategic partner, not a supplier • Uncapped earning potential aligned to high-value deal conversion • A culture that values performance, accountability, and commercial thinking • A business with clear growth ambition and the infrastructure to support it About You You are an experienced MSP sales professional with a strong track record of winning new business and exceeding targets, motivated by operating at the premium end of the market. You have proven experience selling managed IT services into highly regulated SME environments, particularly within professional services and the financial sector, where trust, credibility, and sector understanding are critical. Commercially sharp and resilient, you thrive in a high-performance environment and bring a disciplined, process-driven approach to managing long-cycle, high-value deals over months, engaging confidently with senior stakeholders. You translate complex solutions across Microsoft 365, Azure, cybersecurity, and cloud into clear business value, and bring a strong network, credible reputation, and the ambition to succeed at the highest level. What s In It For You • Stability of a 30-year brand with the energy of a growth phase • A voice to lead change, transform and inspire • Competitive base salary + performance bonus • Leadership development programme and personal growth support • Microsoft accreditation incentives • 33 days annual leave (including bank holidays) + your birthday off • Private medical insurance, group income protection, and life insurance • Enhanced family-friendly policies • Pension scheme, company sick pay, and EAP • Paid travel for additional office attendance day This is a role for someone who wants to operate at a higher level. You will be selling into organisations where the quality of IT services directly impacts business performance, security, and compliance. You will be part of a business that delivers a true white-glove experience and positions technology as a strategic advantage. If you are looking for a role where expectations are high, standards are uncompromising, and rewards reflect performance, this is it. Apply now to take your place in a business built for ambitious, high-performing MSP sales professionals. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

Job Opportunity: ServiceNow Business Analyst - Modern Workplace Location: Leeds or Edinburgh (2 days per week onsite) Contract: 12 months Rate: 550 per day (umbrella) Why This Role Matters: Join our client's Service Transformation Lab (STL) and play a key role in revolutionizing the Modern Workplace Platform! Your efforts will simplify colleague technology experiences, enhance Service Catalogue journeys, improve the Employee Centre, and modernize workflows. STL operates through SAFe-aligned feature teams, driving investment-funded enhancements, business-as-usual improvements, and strategic ServiceNow transformations. What You'll Do: Shape Clear and Actionable Requirements: - Lead requirement discovery sessions with Product Owners, Customer Journey Managers, Tech Leads, Architects, Support Teams, and operational SMEs. - Translate colleague and business needs into structured epics, features, and stories for SAFe teams, ensuring clarity of expected outcomes, dependencies, data needs, and acceptance conditions. - Align work across Catalogue, ITSM, and Employee Centre journeys with STL's transformation themes like guided self-service and catalogue simplification. Drive Design & Decision Clarity: - Facilitate workshops, mapping sessions, and impact assessments using STL journey artefacts and the broader Modern Workplace Journey Atlas. - Collaborate with Service Design partners to ensure that colleague experience, simplicity, and accessibility are at the forefront of every change. Operate as Part of SAFe Feature Teams: - Work closely with Product Owners to maintain a healthy backlog and support PI planning. - Assist in estimation, sequencing, and readiness of work across ServiceNow releases and SAFe increments. - Create traceability between business needs, stories, test expectations, and operational value. Ensure Operational Readiness & Service Quality: - Engage with Service Operations, support teams, and knowledge owners to ensure smooth transitions into live service. - Contribute to knowledge updates, communications, and enhancements for colleague-facing journeys. - Support labs with metrics definition and benefit tracking across key STL journeys. Champion Continuous Improvement: - Identify inefficiencies within processes, catalogue items, knowledge articles, and employee-facing journeys. - Help squads simplify, automate, and optimize ServiceNow workflows and colleague interactions. What You'll Bring: Essential: Proven experience as a Business Analyst in a digital, service, or technology environment. Experience with ServiceNow and developer experience. Strong skills in requirements elicitation, process mapping, business process improvement, and structured story writing. Ability to work within Agile/SAFe delivery structures while juggling multiple work streams. Confident communicator with the ability to engage diverse stakeholders across Modern Workplace disciplines. A user-centered mindset grounded in data, clarity, and delivering measurable colleague and operational value. Desirable: Exposure to enterprise platforms involved in Modern Workplace journeys (e.g., Devices, Knowledge Management, M365 integrated journeys). Knowledge of journey mapping tools and techniques or collaboration with Service Design teams. Why Join Us? This is your chance to be a part of a dynamic team that is dedicated to enhancing the workplace experience. If you're passionate about technology, enjoy solving problems, and thrive in a collaborative environment, we want to hear from you! Apply now and help shape the future of our client's Modern Workplace! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

This role has a starting salary of 4,109.05 per annum for working 7 hours per week, 37 weeks per year term-time only (pro-rata to 25,879 full time equivalent). The working hours for this role are Wednesday and Thursday, 6:15pm to 9:45pm. Surrey Adult Learning is looking for proactive and customer focused Operations Assistant to be the welcoming and supportive face in our centres across Surrey. This opportunity is based at our Sunbury Adult Learning Centre, with the expectation of supporting at our other centres if required. Our Offer to You A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents Discount on Adult Learning Courses About the Team Surrey Adult Learning is a leading provider of diverse daytime, evening and Saturday courses and learning opportunities for adults which is part of our lifelong learning offer. We offer a wide range of qualification courses, including English for Speakers of Other Languages (ESOL), maths and digital skills. Our courses also cater to individuals with learning disabilities, mental health conditions and parents/carers seeking to upskill to support their children. Additionally, we provide courses for personal development in various subjects such as arts and crafts, languages and exercise. Our outreach provision is designed to assist those currently facing life challenges. About the Role As the welcoming face of our centre, you'll be the go-to person for learners, offering friendly, high-quality information, advice, and guidance to help them enrol on courses and feel confident in their learning journey. You'll also be a key support for tutors, assisting with room and equipment queries and ensuring resources are ordered and available when needed. Your day-to-day tasks will include managing shared inboxes, responding to enquiries or directing them to the right colleague, and using your IT skills to keep our learner management system accurate and up to date. You will help maintain a safe and smooth-running environment by reporting building issues and acting as a fire warden or first aider when required. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Strong IT skills and experience in data entry or high-volume processing. Excellent interpersonal and communication skills. A team player with the ability to work under pressure and manage time effectively. Experience in customer service and an understanding of safeguarding practices. Willingness to travel between centres as needed. To apply, we request that you submit a CV and you will be asked the following 4 questions: Please outline your experience in delivering customer-focused services and provide an example of how you handled a challenging customer interaction. Outline your experience using IT systems in a work environment, including how you use technology to manage information effectively and accurately. Describe a time when you had to work under pressure as part of a team. What was your role and how did you ensure tasks were completed on time? Give an example of how you adapt your communication style to work effectively with different people. Before submitting your application, we recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey. Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on Monday 15th June 2026 with interviews planned to follow. This role is subject to an online / social media check as part of our safer recruitment processes, in line with Keeping Children Safe in Education (KCSIE) guidance. A DBS 'Disclosure and Barring Service' check is required for this role, which will be discussed further at interview. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information on our website. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.