Daily rate: £600 outside IR35 + travel expenses Duration: 12 months with possible extension Location: 3days/w onsite in Stevenage(ideally), otherwise Newport or Portsmouth. *Must be SC cleared* Methods is looking for a Senior Technical Specialist (ESXi/HPE/NetApp/Backup), responsible for executing and technically validating all Compute, Virtualisation, Storage and Backup activities. Some of the activities include: Deliver and manage Compute (HPE) & Virtualisation (ESXi) environments Assess and remediate storage & backup obsolescence Execute and coordinate Ransomware Wave 1 & Wave 2 technical activities Manage and fulfil infrastructure requests (IPs, DNS, Firewall, VLANs, installations) Supervise and coordinate vendors and Build Factory technical inputs Contribute to and produce BRDs and technical documentation Requirements: Highly experienced hands-on infrastructure engineer with deep technical expertise across secure, air-gapped and defence environments. Core strengths: Virtualisation: VMware ESXi (6.7- 8), vCenter Compute: HPE ProLiant, BladeSystems Storage: NetApp Backup: Veeam, NetBackup Operating Systems: RHEL, Rocky, CentOS, Windows Server Automation: Ansible, PowerShell
Jun 12, 2026
Contractor
Daily rate: £600 outside IR35 + travel expenses Duration: 12 months with possible extension Location: 3days/w onsite in Stevenage(ideally), otherwise Newport or Portsmouth. *Must be SC cleared* Methods is looking for a Senior Technical Specialist (ESXi/HPE/NetApp/Backup), responsible for executing and technically validating all Compute, Virtualisation, Storage and Backup activities. Some of the activities include: Deliver and manage Compute (HPE) & Virtualisation (ESXi) environments Assess and remediate storage & backup obsolescence Execute and coordinate Ransomware Wave 1 & Wave 2 technical activities Manage and fulfil infrastructure requests (IPs, DNS, Firewall, VLANs, installations) Supervise and coordinate vendors and Build Factory technical inputs Contribute to and produce BRDs and technical documentation Requirements: Highly experienced hands-on infrastructure engineer with deep technical expertise across secure, air-gapped and defence environments. Core strengths: Virtualisation: VMware ESXi (6.7- 8), vCenter Compute: HPE ProLiant, BladeSystems Storage: NetApp Backup: Veeam, NetBackup Operating Systems: RHEL, Rocky, CentOS, Windows Server Automation: Ansible, PowerShell
SC Cleared Desktop Engineer - 3 months Contract - £240/day via umbrella company - onsite Barrow-in-Furness - SCC FLEX CONTRACT The SC Cleared Desktop Engineer will support end-user computing services with a primary focus on laptop and desktop refresh activities, device builds, and secure deployment. The role plays a key part in delivering a large-scale tech refresh programme, ensuring all devices meet the organisation's CE+ security requirements and operational standards. Your responsibilities as a SC Cleared Desktop Engineer: Build, configure and deploy new laptops and desktops as part of a structured refresh programme. Apply standard images, security baselines, encryption, and CE+-aligned configurations. Install approved applications, drivers and updates, ensuring compatibility and compliance. Migrate user data, profiles and settings from Legacy devices to new hardware. Diagnose and resolve hardware, OS and application issues during build or deployment. Update asset registers, track device life cycle status and maintain accurate records. Assist users during device handover, provide guidance and resolve first-line issues related to the refresh. Ensure all devices meet CE+ controls including patching, MFA, encryption, secure configuration and access management. Record work completed, update tickets and follow ITIL-aligned processes. As a suitable SC Cleared Desktop Engineer, you will have: Strong knowledge of Windows 10/11, device builds and imaging tools (eg, Autopilot, SCCM, Intune). Experience supporting large-scale refresh programmes and structured deployment activities. Understanding of CE+ security controls, secure configuration and endpoint hardening. Familiarity with Active Directory, Azure AD, MFA, and identity-based access. Good understanding of network basics (TCP/IP, Wi-Fi, VPN). Excellent customer-service and communication skills. Ability to work independently, manage workloads and meet deployment deadlines. Active SC Clearance If you are a results-driven SC Cleared Desktop Engineer with a passion for your work, we want to hear from you. Immediate start. References required. NOTE: At SCC, we take the privacy and security of your information very seriously, any information we hold will be by current data protection legislation. Upon submitting your application SCC will process your information in line with our privacy policy which can be found on our website under the Legal section -> Privacy Notice -> Flexible Resourcing
Jun 12, 2026
Contractor
SC Cleared Desktop Engineer - 3 months Contract - £240/day via umbrella company - onsite Barrow-in-Furness - SCC FLEX CONTRACT The SC Cleared Desktop Engineer will support end-user computing services with a primary focus on laptop and desktop refresh activities, device builds, and secure deployment. The role plays a key part in delivering a large-scale tech refresh programme, ensuring all devices meet the organisation's CE+ security requirements and operational standards. Your responsibilities as a SC Cleared Desktop Engineer: Build, configure and deploy new laptops and desktops as part of a structured refresh programme. Apply standard images, security baselines, encryption, and CE+-aligned configurations. Install approved applications, drivers and updates, ensuring compatibility and compliance. Migrate user data, profiles and settings from Legacy devices to new hardware. Diagnose and resolve hardware, OS and application issues during build or deployment. Update asset registers, track device life cycle status and maintain accurate records. Assist users during device handover, provide guidance and resolve first-line issues related to the refresh. Ensure all devices meet CE+ controls including patching, MFA, encryption, secure configuration and access management. Record work completed, update tickets and follow ITIL-aligned processes. As a suitable SC Cleared Desktop Engineer, you will have: Strong knowledge of Windows 10/11, device builds and imaging tools (eg, Autopilot, SCCM, Intune). Experience supporting large-scale refresh programmes and structured deployment activities. Understanding of CE+ security controls, secure configuration and endpoint hardening. Familiarity with Active Directory, Azure AD, MFA, and identity-based access. Good understanding of network basics (TCP/IP, Wi-Fi, VPN). Excellent customer-service and communication skills. Ability to work independently, manage workloads and meet deployment deadlines. Active SC Clearance If you are a results-driven SC Cleared Desktop Engineer with a passion for your work, we want to hear from you. Immediate start. References required. NOTE: At SCC, we take the privacy and security of your information very seriously, any information we hold will be by current data protection legislation. Upon submitting your application SCC will process your information in line with our privacy policy which can be found on our website under the Legal section -> Privacy Notice -> Flexible Resourcing
SC Cleared EUC Engineer - 3 months Contract - £420/day via umbrella company - onsite Barrow-in-Furness - SCC FLEX CONTRACT The SC Cleared EUC Engineer is responsible for delivering secure, reliable and well-managed end-user computing services across the organisation. The role focuses on endpoint configuration, security tooling, policy management and supporting enterprise-scale device environments. The engineer will work across build, deployment, optimisation and operational support activities, ensuring compliance with organisational standards and security frameworks. Your responsibilities as a SC Cleared EUC Engineer: Group Policy Management (GPO) - Create, maintain and troubleshoot GPOs to enforce security baselines, configuration standards and user policies. SCCM/MECM Administration - Manage application packaging, OS deployment, patching, compliance baselines and device collections. Defendpoint & Endpoint Security - Configure and support Defendpoint policies, privilege management and endpoint hardening. IDAC (Identity Access Controls) - Support identity-based access controls, conditional access and device compliance rules. Active Directory - Manage AD objects, OU structures, group memberships and authentication-related troubleshooting. EPO (McAfee ePO) - Administer endpoint protection policies, AV deployments, threat responses and compliance reporting. Build & Deployment - Support Windows 10/11 builds, imaging, Autopilot/SCCM task sequences and standard operating environments. EUC Troubleshooting - Diagnose and resolve issues across OS, applications, profiles, policies and endpoint security tools. Documentation & Governance - Maintain technical documentation, follow change control and contribute to EUC standards and governance. As a suitable SC Cleared EUC Engineer, you will have: Strong experience with Windows 10/11, endpoint configuration and device life cycle management. Proficiency in GPO, including policy design, testing and troubleshooting. Hands-on experience with SCCM/MECM for deployments, patching and compliance. Knowledge of Defendpoint, EPO, and other endpoint security platforms. Understanding of IDAC, identity-based security and conditional access. Solid grounding in Active Directory, including OU design and group management. Familiarity with Intune, Autopilot or hybrid-joined environments is beneficial. Strong analytical and problem-solving skills with a customer-focused approach. Active SC Clearance If you are a results-driven SC Cleared EUC Engineer with a passion for your work, we want to hear from you. Immediate start. References required. NOTE: At SCC, we take the privacy and security of your information very seriously, any information we hold will be by current data protection legislation. Upon submitting your application SCC will process your information in line with our privacy policy which can be found on our website under the Legal section -> Privacy Notice -> Flexible Resourcing
Jun 12, 2026
Contractor
SC Cleared EUC Engineer - 3 months Contract - £420/day via umbrella company - onsite Barrow-in-Furness - SCC FLEX CONTRACT The SC Cleared EUC Engineer is responsible for delivering secure, reliable and well-managed end-user computing services across the organisation. The role focuses on endpoint configuration, security tooling, policy management and supporting enterprise-scale device environments. The engineer will work across build, deployment, optimisation and operational support activities, ensuring compliance with organisational standards and security frameworks. Your responsibilities as a SC Cleared EUC Engineer: Group Policy Management (GPO) - Create, maintain and troubleshoot GPOs to enforce security baselines, configuration standards and user policies. SCCM/MECM Administration - Manage application packaging, OS deployment, patching, compliance baselines and device collections. Defendpoint & Endpoint Security - Configure and support Defendpoint policies, privilege management and endpoint hardening. IDAC (Identity Access Controls) - Support identity-based access controls, conditional access and device compliance rules. Active Directory - Manage AD objects, OU structures, group memberships and authentication-related troubleshooting. EPO (McAfee ePO) - Administer endpoint protection policies, AV deployments, threat responses and compliance reporting. Build & Deployment - Support Windows 10/11 builds, imaging, Autopilot/SCCM task sequences and standard operating environments. EUC Troubleshooting - Diagnose and resolve issues across OS, applications, profiles, policies and endpoint security tools. Documentation & Governance - Maintain technical documentation, follow change control and contribute to EUC standards and governance. As a suitable SC Cleared EUC Engineer, you will have: Strong experience with Windows 10/11, endpoint configuration and device life cycle management. Proficiency in GPO, including policy design, testing and troubleshooting. Hands-on experience with SCCM/MECM for deployments, patching and compliance. Knowledge of Defendpoint, EPO, and other endpoint security platforms. Understanding of IDAC, identity-based security and conditional access. Solid grounding in Active Directory, including OU design and group management. Familiarity with Intune, Autopilot or hybrid-joined environments is beneficial. Strong analytical and problem-solving skills with a customer-focused approach. Active SC Clearance If you are a results-driven SC Cleared EUC Engineer with a passion for your work, we want to hear from you. Immediate start. References required. NOTE: At SCC, we take the privacy and security of your information very seriously, any information we hold will be by current data protection legislation. Upon submitting your application SCC will process your information in line with our privacy policy which can be found on our website under the Legal section -> Privacy Notice -> Flexible Resourcing
.You'll provide a first point of contact support service to our clients ensuring that their IT infrastructure and systems remain operational; this involves you proactively identifying, investigating, and resolving technical incidents and problems, and restoring service to clients by managing incidents through to resolution. Reporting to the Helpdesk Team Leader, this role is a combination of ongoing proactive monitoring and maintenance as well as business-as-usual support. A sound, basic understanding of IT and IT terminology, including Windows Server and Workstation products as well as networking technologies. Experience with Windows desktop operating systems, installing, configuring and administering including connecting to a Microsoft Windows Network/Domain. Experience in configuring wireless networks and technologies. A good understanding of the Microsoft Office suite & Microsoft 365 is essential.
Jun 12, 2026
Full time
.You'll provide a first point of contact support service to our clients ensuring that their IT infrastructure and systems remain operational; this involves you proactively identifying, investigating, and resolving technical incidents and problems, and restoring service to clients by managing incidents through to resolution. Reporting to the Helpdesk Team Leader, this role is a combination of ongoing proactive monitoring and maintenance as well as business-as-usual support. A sound, basic understanding of IT and IT terminology, including Windows Server and Workstation products as well as networking technologies. Experience with Windows desktop operating systems, installing, configuring and administering including connecting to a Microsoft Windows Network/Domain. Experience in configuring wireless networks and technologies. A good understanding of the Microsoft Office suite & Microsoft 365 is essential.
Windows Server Migration Engineer Rate - 450 (A Day) Duration - 5 months (Initially) Location - London (Hybrid) IR35 - Outside The Windows Server Migration Engineer will support the delivery of a large-scale server upgrade Programme, focused on migrating business-critical services from Windows Server 2012 to modern Windows Server platforms. You will work closely with Infrastructure teams, Application Support teams, Managed Service Providers, and business stakeholders to plan, coordinate, validate, and support migration activities throughout the project lifecycle. Using your technical knowledge and migration experience, you will help ensure new server environments are correctly configured, applications are successfully migrated, and services remain stable throughout transition activities. You will be responsible for supporting migration planning, validating infrastructure readiness, coordinating technical dependencies, and assisting with testing and post-migration activities. As a strong communicator, you will build effective relationships across technical and business teams while helping ensure migration activities are delivered safely, efficiently, and with minimal disruption to services. Migration Delivery Supporting the migration of Windows Server 2012 environments to Windows Server 2022/2025 platforms. Planning and coordinating server, application, and service migration activities. Assessing migration dependencies, risks, and technical requirements. Supporting migration cutovers, rollback planning, and post-migration validation. Troubleshooting migration and compatibility issues. Testing & Documentation Supporting System Integration Testing (SIT) and User Acceptance Testing (UAT). Producing migration documentation, implementation plans, and support handover materials. Ensuring migration activities are fully documented and auditable. Your experience includes Strong experience supporting Windows Server environments (2012, 2016, 2019, 2022 or later). Proven experience delivering server upgrades, migration, or transformation programmes. Strong understanding of migration methodologies, planning, and validation activities. Hands-on experience with Active Directory, Group Policy, DNS, IIS, and core Windows Server technologies. Experience validating server builds and infrastructure readiness. Experience supporting application migration and compatibility testing. Experience working with Managed Service Providers and third-party suppliers. Strong troubleshooting and problem-solving skills. Experience producing technical documentation and migration runbooks. Good understanding of infrastructure and networking fundamentals. Desirable Experience working within Azure or hybrid cloud environments. Experience supporting large-scale operating system upgrade programmes. Experience with backup, disaster recovery, and resilience planning. Experience working within regulated environments.
Jun 12, 2026
Contractor
Windows Server Migration Engineer Rate - 450 (A Day) Duration - 5 months (Initially) Location - London (Hybrid) IR35 - Outside The Windows Server Migration Engineer will support the delivery of a large-scale server upgrade Programme, focused on migrating business-critical services from Windows Server 2012 to modern Windows Server platforms. You will work closely with Infrastructure teams, Application Support teams, Managed Service Providers, and business stakeholders to plan, coordinate, validate, and support migration activities throughout the project lifecycle. Using your technical knowledge and migration experience, you will help ensure new server environments are correctly configured, applications are successfully migrated, and services remain stable throughout transition activities. You will be responsible for supporting migration planning, validating infrastructure readiness, coordinating technical dependencies, and assisting with testing and post-migration activities. As a strong communicator, you will build effective relationships across technical and business teams while helping ensure migration activities are delivered safely, efficiently, and with minimal disruption to services. Migration Delivery Supporting the migration of Windows Server 2012 environments to Windows Server 2022/2025 platforms. Planning and coordinating server, application, and service migration activities. Assessing migration dependencies, risks, and technical requirements. Supporting migration cutovers, rollback planning, and post-migration validation. Troubleshooting migration and compatibility issues. Testing & Documentation Supporting System Integration Testing (SIT) and User Acceptance Testing (UAT). Producing migration documentation, implementation plans, and support handover materials. Ensuring migration activities are fully documented and auditable. Your experience includes Strong experience supporting Windows Server environments (2012, 2016, 2019, 2022 or later). Proven experience delivering server upgrades, migration, or transformation programmes. Strong understanding of migration methodologies, planning, and validation activities. Hands-on experience with Active Directory, Group Policy, DNS, IIS, and core Windows Server technologies. Experience validating server builds and infrastructure readiness. Experience supporting application migration and compatibility testing. Experience working with Managed Service Providers and third-party suppliers. Strong troubleshooting and problem-solving skills. Experience producing technical documentation and migration runbooks. Good understanding of infrastructure and networking fundamentals. Desirable Experience working within Azure or hybrid cloud environments. Experience supporting large-scale operating system upgrade programmes. Experience with backup, disaster recovery, and resilience planning. Experience working within regulated environments.
Tester (Manual & Automation) & Infrastructure + Hybrid working - requires travel to London and customer sites + Up to 50,000 per annum plus bonus, pension and training Key Skills: Background in Testing DevOps Infrastructure Hybrid Competitive Salary + Benefits Our client is a growing technology consultancy delivering secure, reliable and innovative solutions for a diverse client base. Due to continued growth and new project wins, we are looking for an experienced Tester to join our team. This is a varied role that goes beyond traditional software testing. You'll be responsible for testing applications, infrastructure, integrations and deployments, working closely with Developers, DevOps Engineers and Project Teams to ensure high-quality delivery across enterprise environments. Key Responsibilities Create and execute manual test plans. Perform integration, regression and performance testing. Test APIs, services and system integrations. Validate deployments, configuration changes and environments. Support automation of testing activities. Identify, troubleshoot and help resolve defects. Contribute to QA best practices and process improvements. Essential Skills 3+ years' testing experience within enterprise environments. Strong manual testing experience with exposure to automation. Experience testing Java and Oracle web applications. Windows 11 Evergreen testing experience. Experience with APIs, integrations and data migration testing. Familiarity with Azure, AWS or on-prem infrastructure. Experience using tools such as Postman, Jenkins and JMeter. Strong communication, analytical and problem-solving skills. Desirable ISTQB certification. Python, Bash or PowerShell scripting. Terraform or Ansible experience. Knowledge of networking, containers and CI/CD pipelines. If you're a hands-on Tester looking for a broad technical role with plenty of variety and career development opportunities, we'd love to hear from you.
Jun 12, 2026
Full time
Tester (Manual & Automation) & Infrastructure + Hybrid working - requires travel to London and customer sites + Up to 50,000 per annum plus bonus, pension and training Key Skills: Background in Testing DevOps Infrastructure Hybrid Competitive Salary + Benefits Our client is a growing technology consultancy delivering secure, reliable and innovative solutions for a diverse client base. Due to continued growth and new project wins, we are looking for an experienced Tester to join our team. This is a varied role that goes beyond traditional software testing. You'll be responsible for testing applications, infrastructure, integrations and deployments, working closely with Developers, DevOps Engineers and Project Teams to ensure high-quality delivery across enterprise environments. Key Responsibilities Create and execute manual test plans. Perform integration, regression and performance testing. Test APIs, services and system integrations. Validate deployments, configuration changes and environments. Support automation of testing activities. Identify, troubleshoot and help resolve defects. Contribute to QA best practices and process improvements. Essential Skills 3+ years' testing experience within enterprise environments. Strong manual testing experience with exposure to automation. Experience testing Java and Oracle web applications. Windows 11 Evergreen testing experience. Experience with APIs, integrations and data migration testing. Familiarity with Azure, AWS or on-prem infrastructure. Experience using tools such as Postman, Jenkins and JMeter. Strong communication, analytical and problem-solving skills. Desirable ISTQB certification. Python, Bash or PowerShell scripting. Terraform or Ansible experience. Knowledge of networking, containers and CI/CD pipelines. If you're a hands-on Tester looking for a broad technical role with plenty of variety and career development opportunities, we'd love to hear from you.
Helpdesk Engineer - Kinver Benefits Start salary from £25,000 per year Ongoing training and development opportunities Exposure to wide range of technologies and environments Career progression opportunities within the business Performance rewards/bonuses Company pension scheme Holiday entitlement in line with company policy awarded more holiday after serving time at Serveline. Role Overview Serveline IT Ltd are looking for an experienced and customer-focused Helpdesk Engineer to join our growing Helpdesk team. This role is ideal for someone with previous IT support experience who is looking to further develop their technical knowledge within a fast-paced Managed Service Provider (MSP) environment. The successful candidate will provide first and second-line support to a wide range of customers across multiple sectors including business, education, and charities. You will be responsible for troubleshooting technical issues, supporting end users remotely, maintaining high service standards, and assisting with infrastructure and cloud-based technologies Key Responsibilities Provide first and second-line technical support via phone, email, and remote support tools Manage and progress support tickets within agreed service levels and priorities Troubleshoot and resolve issues relating to Microsoft Windows, Microsoft 365, networking, printers, email systems, and cloud services Escalate complex or high-priority issues to senior engineers where required Configure and deploy laptops, desktops, and mobile devices Support Microsoft 365 administration including Exchange, Teams, SharePoint, and Entra ID Assist with onboarding new customers and user setups Maintain accurate documentation and ticket updates Support cyber security best practices and follow company procedures Participating in customer projects, installations, and system upgrades where required Deliver excellent customer service and maintain professional communication at all times Skills & Knowledge Previous experience working within an IT support or helpdesk environment Good understanding of Microsoft Windows operating systems Experience supporting Microsoft 365 environments Basic understanding of networking principles including TCP/IP, DHCP, DNS, and WiFi Experience using remote support and ticketing systems Strong troubleshooting and problem-solving skills Ability to prioritise workload and manage multiple tickets effectively Good written and verbal communication skills Understanding of cyber security best practices Desirable Skills Experience working within an MSP environment Knowledge of Microsoft Intune and Entra ID Experience with VoIP systems Knowledge of Halo PSA ticketing systems Knowledge of Hudu Documentation Understanding of backup and disaster recovery solutions Exposure to networking hardware such as switches, firewalls, and access points Knowledge of remote monitoring and management platforms Personal Qualities Friendly and approachable Reliable and punctual Positive attitude towards learning Professional manner when speaking with customers Patient and calm under pressure Motivated and eager to develop technical skills Honest and trustworthy Entry Requirements GCSE Grade 4/C or above in English and Maths preferred GCSE Grade 4/C or above in ICT Full UK driving license beneficial but not essential Minimum 1 year experience in IT helpdesk or technician (not essential) Basic IT knowledge and confidence using computers A genuine interest in pursuing a career within IT support Previous customer service experience Recommended Certifications Whilst not essential, the following certifications would be advantageous: Microsoft: Microsoft 365 Certified: Fundamentals (MS-900) Microsoft Certified: Azure Fundamentals (AZ-900) Microsoft 365 Endpoint Administrator Associate (MD-102) CompTIA: CompTIA A+ CompTIA Network+ CompTIA Security+ Vendor Certifications (Desirable) SonicWall Ubiquiti 3CX HPE/Aruba Working Hours Normal working hours will be Monday to Friday, operating hours for helpdesk are 8am until 5:30pm. We work on a Rota basis that is arranged monthly, with shifts hours operating as: 8am 4:30pm, 8:30am 5:00pm and 9am 5:30pm. We do offer flexible working arrangements based on successful completion of the probationary and initial training period.
Jun 12, 2026
Full time
Helpdesk Engineer - Kinver Benefits Start salary from £25,000 per year Ongoing training and development opportunities Exposure to wide range of technologies and environments Career progression opportunities within the business Performance rewards/bonuses Company pension scheme Holiday entitlement in line with company policy awarded more holiday after serving time at Serveline. Role Overview Serveline IT Ltd are looking for an experienced and customer-focused Helpdesk Engineer to join our growing Helpdesk team. This role is ideal for someone with previous IT support experience who is looking to further develop their technical knowledge within a fast-paced Managed Service Provider (MSP) environment. The successful candidate will provide first and second-line support to a wide range of customers across multiple sectors including business, education, and charities. You will be responsible for troubleshooting technical issues, supporting end users remotely, maintaining high service standards, and assisting with infrastructure and cloud-based technologies Key Responsibilities Provide first and second-line technical support via phone, email, and remote support tools Manage and progress support tickets within agreed service levels and priorities Troubleshoot and resolve issues relating to Microsoft Windows, Microsoft 365, networking, printers, email systems, and cloud services Escalate complex or high-priority issues to senior engineers where required Configure and deploy laptops, desktops, and mobile devices Support Microsoft 365 administration including Exchange, Teams, SharePoint, and Entra ID Assist with onboarding new customers and user setups Maintain accurate documentation and ticket updates Support cyber security best practices and follow company procedures Participating in customer projects, installations, and system upgrades where required Deliver excellent customer service and maintain professional communication at all times Skills & Knowledge Previous experience working within an IT support or helpdesk environment Good understanding of Microsoft Windows operating systems Experience supporting Microsoft 365 environments Basic understanding of networking principles including TCP/IP, DHCP, DNS, and WiFi Experience using remote support and ticketing systems Strong troubleshooting and problem-solving skills Ability to prioritise workload and manage multiple tickets effectively Good written and verbal communication skills Understanding of cyber security best practices Desirable Skills Experience working within an MSP environment Knowledge of Microsoft Intune and Entra ID Experience with VoIP systems Knowledge of Halo PSA ticketing systems Knowledge of Hudu Documentation Understanding of backup and disaster recovery solutions Exposure to networking hardware such as switches, firewalls, and access points Knowledge of remote monitoring and management platforms Personal Qualities Friendly and approachable Reliable and punctual Positive attitude towards learning Professional manner when speaking with customers Patient and calm under pressure Motivated and eager to develop technical skills Honest and trustworthy Entry Requirements GCSE Grade 4/C or above in English and Maths preferred GCSE Grade 4/C or above in ICT Full UK driving license beneficial but not essential Minimum 1 year experience in IT helpdesk or technician (not essential) Basic IT knowledge and confidence using computers A genuine interest in pursuing a career within IT support Previous customer service experience Recommended Certifications Whilst not essential, the following certifications would be advantageous: Microsoft: Microsoft 365 Certified: Fundamentals (MS-900) Microsoft Certified: Azure Fundamentals (AZ-900) Microsoft 365 Endpoint Administrator Associate (MD-102) CompTIA: CompTIA A+ CompTIA Network+ CompTIA Security+ Vendor Certifications (Desirable) SonicWall Ubiquiti 3CX HPE/Aruba Working Hours Normal working hours will be Monday to Friday, operating hours for helpdesk are 8am until 5:30pm. We work on a Rota basis that is arranged monthly, with shifts hours operating as: 8am 4:30pm, 8:30am 5:00pm and 9am 5:30pm. We do offer flexible working arrangements based on successful completion of the probationary and initial training period.
Lead Infrastructure & Cloud Engineer Stoke (Hybrid) 45,000 - 55,000 Full-Time Permanent Introduction Acorn by Synergie is recruiting on behalf of our client, a well-established Managed Service Provider supporting a diverse portfolio of small and medium-sized businesses across the UK. Delivering a blend of technical support, IT consultancy, infrastructure projects, cloud solutions and cyber security services, they have built a strong reputation for providing high-quality, customer-focused technology solutions. Due to continued growth, they are looking to appoint a Lead Infrastructure & Cloud Engineer to strengthen their senior technical team. This is an excellent opportunity for an experienced engineer who enjoys taking ownership of complex technical projects while also playing a key leadership role within the business. As a senior member of the team, you will become a trusted technical expert and a key point of contact for colleagues and management. Alongside leading infrastructure, cloud, networking and security projects, you will support, mentor and develop other IT support staff, helping to drive technical excellence across the business. Key Duties Lead the design, implementation and delivery of complex infrastructure, cloud, networking and security projects. Act as the senior technical authority within the engineering team. Provide technical guidance, mentoring and escalation support to colleagues. Design, implement and support server infrastructure and virtualisation platforms. Deliver backup and disaster recovery solutions. Design and support networking environments, including firewalls, routing, switching, VLANs and VPNs. Deliver cloud-based projects, including Microsoft 365 migrations and identity management solutions. Support device deployments and wider digital transformation initiatives. Carry out technical reviews and identify opportunities for infrastructure and security improvements. Implement security enhancements and support incident response activities when required. Contribute to technical strategy, service development and best practice standards. Work closely with a varied client base to deliver high-quality IT solutions. Requirements Minimum of 5 years' experience within a Managed Service Provider or multi-client IT environment. Proven experience delivering complex technical projects from design through to completion. Strong knowledge of Windows Server technologies, Active Directory, Group Policy and infrastructure management. Hands-on experience with virtualisation platforms. Strong networking skills, including firewalls, routing, switching, VLANs and VPN technologies. Experience implementing backup and disaster recovery solutions. Strong Microsoft 365 administration experience. Good understanding of cyber security principles, threats and mitigation techniques. Excellent troubleshooting and problem-solving skills. Strong communication skills with the ability to engage both technical and non-technical stakeholders. Experience mentoring or supporting junior engineers would be advantageous. What We Offer Competitive salary of 45,000 - 55,000. Hybrid working arrangement. Opportunity to join a growing and respected Managed Service Provider. Exposure to a broad range of infrastructure, cloud and cyber security technologies. Leadership responsibilities with opportunities to mentor and develop others. Opportunity to influence technical strategy and service development. Varied and hands-on technical environment with ongoing career development opportunities. Interested? If you are an experienced Infrastructure Engineer, Cloud Engineer or Senior IT Engineer looking for your next leadership opportunity, apply now with your up-to-date CV. Acorn by Synergie acts as an employment agency for permanent recruitment.
Jun 12, 2026
Full time
Lead Infrastructure & Cloud Engineer Stoke (Hybrid) 45,000 - 55,000 Full-Time Permanent Introduction Acorn by Synergie is recruiting on behalf of our client, a well-established Managed Service Provider supporting a diverse portfolio of small and medium-sized businesses across the UK. Delivering a blend of technical support, IT consultancy, infrastructure projects, cloud solutions and cyber security services, they have built a strong reputation for providing high-quality, customer-focused technology solutions. Due to continued growth, they are looking to appoint a Lead Infrastructure & Cloud Engineer to strengthen their senior technical team. This is an excellent opportunity for an experienced engineer who enjoys taking ownership of complex technical projects while also playing a key leadership role within the business. As a senior member of the team, you will become a trusted technical expert and a key point of contact for colleagues and management. Alongside leading infrastructure, cloud, networking and security projects, you will support, mentor and develop other IT support staff, helping to drive technical excellence across the business. Key Duties Lead the design, implementation and delivery of complex infrastructure, cloud, networking and security projects. Act as the senior technical authority within the engineering team. Provide technical guidance, mentoring and escalation support to colleagues. Design, implement and support server infrastructure and virtualisation platforms. Deliver backup and disaster recovery solutions. Design and support networking environments, including firewalls, routing, switching, VLANs and VPNs. Deliver cloud-based projects, including Microsoft 365 migrations and identity management solutions. Support device deployments and wider digital transformation initiatives. Carry out technical reviews and identify opportunities for infrastructure and security improvements. Implement security enhancements and support incident response activities when required. Contribute to technical strategy, service development and best practice standards. Work closely with a varied client base to deliver high-quality IT solutions. Requirements Minimum of 5 years' experience within a Managed Service Provider or multi-client IT environment. Proven experience delivering complex technical projects from design through to completion. Strong knowledge of Windows Server technologies, Active Directory, Group Policy and infrastructure management. Hands-on experience with virtualisation platforms. Strong networking skills, including firewalls, routing, switching, VLANs and VPN technologies. Experience implementing backup and disaster recovery solutions. Strong Microsoft 365 administration experience. Good understanding of cyber security principles, threats and mitigation techniques. Excellent troubleshooting and problem-solving skills. Strong communication skills with the ability to engage both technical and non-technical stakeholders. Experience mentoring or supporting junior engineers would be advantageous. What We Offer Competitive salary of 45,000 - 55,000. Hybrid working arrangement. Opportunity to join a growing and respected Managed Service Provider. Exposure to a broad range of infrastructure, cloud and cyber security technologies. Leadership responsibilities with opportunities to mentor and develop others. Opportunity to influence technical strategy and service development. Varied and hands-on technical environment with ongoing career development opportunities. Interested? If you are an experienced Infrastructure Engineer, Cloud Engineer or Senior IT Engineer looking for your next leadership opportunity, apply now with your up-to-date CV. Acorn by Synergie acts as an employment agency for permanent recruitment.
IT Support Engineer (2nd & 3rd Line) Southampton £26,000 - £40,000 Plus benefits Are you an experienced IT Support Engineer with experience in working within an MSP (Managed Service Provider) environment looking for a role where your expertise will make a meaningful impact? Do you thrive in a fast-paced, client-focused MSP environment, juggling projects, escalations, and mentoring with calm confidence? If so, you may be exactly who we're looking for. My Client is seeking a highly capable, hands-on IT Support Engineer to join our dynamic service team. This role is central to delivering the excellent service we're known for-supporting diverse client environments, deploying cutting-edge solutions, and leading technical improvement. About the Role As a Support engineer, you'll own escalated incidents, deliver technical projects, and guide both clients and colleagues toward robust, modern solutions. This is a varied role covering a broad set of technologies across multiple industries, including legal, logistics, manufacturing and professional services. Key Responsibilities • Work actively on the helpdesk & (when needed) on client site • Problem Solve all IT hardware & software issues for external clients • Experience in Microsoft 365 / M365 • Windows 11, iOS & Android support • Configure and support Routers, firewalls, switches, access points • Adhere to SLAs, prioritise effectively, and communicate clearly with end-users and stakeholders About You You are a proactive problem solver with a passion for technology and a commitment to delivering real value to clients. You work well under pressure, balance BAU and project work effectively, and can explain complex topics in plain English. You'll ideally have: • 2+ years' IT Support / Helpdesk Support experience within an MSP environment • Proven expertise in M365 ecosystem • A full UK driving licence and willingness to travel occasionally to client sites What We Offer • Competitive salary • Ongoing training and certification support • Workplace pension scheme • A close-knit team with a strong culture of collaboration and excellence
Jun 12, 2026
Full time
IT Support Engineer (2nd & 3rd Line) Southampton £26,000 - £40,000 Plus benefits Are you an experienced IT Support Engineer with experience in working within an MSP (Managed Service Provider) environment looking for a role where your expertise will make a meaningful impact? Do you thrive in a fast-paced, client-focused MSP environment, juggling projects, escalations, and mentoring with calm confidence? If so, you may be exactly who we're looking for. My Client is seeking a highly capable, hands-on IT Support Engineer to join our dynamic service team. This role is central to delivering the excellent service we're known for-supporting diverse client environments, deploying cutting-edge solutions, and leading technical improvement. About the Role As a Support engineer, you'll own escalated incidents, deliver technical projects, and guide both clients and colleagues toward robust, modern solutions. This is a varied role covering a broad set of technologies across multiple industries, including legal, logistics, manufacturing and professional services. Key Responsibilities • Work actively on the helpdesk & (when needed) on client site • Problem Solve all IT hardware & software issues for external clients • Experience in Microsoft 365 / M365 • Windows 11, iOS & Android support • Configure and support Routers, firewalls, switches, access points • Adhere to SLAs, prioritise effectively, and communicate clearly with end-users and stakeholders About You You are a proactive problem solver with a passion for technology and a commitment to delivering real value to clients. You work well under pressure, balance BAU and project work effectively, and can explain complex topics in plain English. You'll ideally have: • 2+ years' IT Support / Helpdesk Support experience within an MSP environment • Proven expertise in M365 ecosystem • A full UK driving licence and willingness to travel occasionally to client sites What We Offer • Competitive salary • Ongoing training and certification support • Workplace pension scheme • A close-knit team with a strong culture of collaboration and excellence
Junior IT Support Engineer - up to 30K + 2x Overtime - Tewkesbury An exciting new opportunity has become available for a Junior IT Support Engineer within a Microsoft Gold Partnered, Managed Service Provider (MSP) in Tewkesbury. We are looking for enthusiastic, passionate Junior IT Support Engineer to join a forward thinking and growing MSP. There is ample opportunity for career progression with the company thriving and experiencing a 50% expansion over the last 18 months. They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity. The environment is relaxed yet professional, gone are the days of a corporate rigid structure and you will be given flexibility. Junior IT Support Engineer experience: Windows Operating Systems IT system setup and configuration Hardware and software fault diagnostics Office 365 Intune Autopilot Exchange Active Directory Users/Computers Management Basic Networking Liaise with 3rd party suppliers ensuring faults are logged, managed and that SLAs are met Microsoft Office Applications Prior experience working within a Managed Service Desk provider (beneficial) Proven experience resolving incidents quickly by using remote support tools Exposure to HP and Dell hardware. We are not expecting the Junior IT Support Engineer to have experience in all the technologies above, just a strong basis knowledge and passion to learn more! You will be self-motivated Junior IT Support Engineer, a good communicator and have a natural desire to create a fluid environment. The successful 1st Line Support Engineer should have strong problem-solving abilities, organisational skills and the ability to work as part of a team. Apply now for immediate consideration for this Junior IT Support Engineer position or contact George Harvey at ITSS Recruitment for further details.
Jun 12, 2026
Full time
Junior IT Support Engineer - up to 30K + 2x Overtime - Tewkesbury An exciting new opportunity has become available for a Junior IT Support Engineer within a Microsoft Gold Partnered, Managed Service Provider (MSP) in Tewkesbury. We are looking for enthusiastic, passionate Junior IT Support Engineer to join a forward thinking and growing MSP. There is ample opportunity for career progression with the company thriving and experiencing a 50% expansion over the last 18 months. They are a big believer in sharing thoughts and encouraging and supporting innovation and creativity. The environment is relaxed yet professional, gone are the days of a corporate rigid structure and you will be given flexibility. Junior IT Support Engineer experience: Windows Operating Systems IT system setup and configuration Hardware and software fault diagnostics Office 365 Intune Autopilot Exchange Active Directory Users/Computers Management Basic Networking Liaise with 3rd party suppliers ensuring faults are logged, managed and that SLAs are met Microsoft Office Applications Prior experience working within a Managed Service Desk provider (beneficial) Proven experience resolving incidents quickly by using remote support tools Exposure to HP and Dell hardware. We are not expecting the Junior IT Support Engineer to have experience in all the technologies above, just a strong basis knowledge and passion to learn more! You will be self-motivated Junior IT Support Engineer, a good communicator and have a natural desire to create a fluid environment. The successful 1st Line Support Engineer should have strong problem-solving abilities, organisational skills and the ability to work as part of a team. Apply now for immediate consideration for this Junior IT Support Engineer position or contact George Harvey at ITSS Recruitment for further details.
Systems Engineer / Infrastructure Engineer / 3rd Line Support My client, global leaders whom develops in architect fundamental GPU and AI acceleration technologies, that power billions of devices across mobile and the electronic sectors. As a member of the infrastructure support team, you will be responsible for maintaining the core IT services and global workforce. The ideal candidate / Infrastructure Engineer will need to have a deep expertise in VMware and have the following technical skills: Experience with Microsoft Windows Server build, deploy, administer, support and patch. Experience with Microsoft Active Directory account management, authentication, group policy and hardening. Experience of providing Infrastructure support including DHCP, DNS, routing etc Familiar with Office365 feature/policy management, Exchange configuration & administration Experience with VMware vCenter/vSphere Host and VM deployments Experience with SQL support and administration Your Key Responsibilies will include: Microsoft Windows Server Expertise: Proven experience in the full lifecycle of Windows Server environments, including building, deploying, administering, supporting, and patching. Active Directory Mastery: Strong skills in Microsoft Active Directory, covering account management, authentication protocols, group policy administration, and security hardening. Comprehensive Infrastructure Support: Hands-on experience providing essential infrastructure services, such as DHCP, DNS, and routing. Office 365 Proficiency: Familiarity with Office 365 administration, including feature and policy management, Exchange configuration, and user support. VMware Virtualisation Experience: Solid understanding and practical experience with VMware vCenter/vSphere for host management and virtual machine deployments. SQL Support & Administration: Ability to provide support and perform administrative tasks for SQL databases. If this sounds like you, please apply now!
Jun 12, 2026
Full time
Systems Engineer / Infrastructure Engineer / 3rd Line Support My client, global leaders whom develops in architect fundamental GPU and AI acceleration technologies, that power billions of devices across mobile and the electronic sectors. As a member of the infrastructure support team, you will be responsible for maintaining the core IT services and global workforce. The ideal candidate / Infrastructure Engineer will need to have a deep expertise in VMware and have the following technical skills: Experience with Microsoft Windows Server build, deploy, administer, support and patch. Experience with Microsoft Active Directory account management, authentication, group policy and hardening. Experience of providing Infrastructure support including DHCP, DNS, routing etc Familiar with Office365 feature/policy management, Exchange configuration & administration Experience with VMware vCenter/vSphere Host and VM deployments Experience with SQL support and administration Your Key Responsibilies will include: Microsoft Windows Server Expertise: Proven experience in the full lifecycle of Windows Server environments, including building, deploying, administering, supporting, and patching. Active Directory Mastery: Strong skills in Microsoft Active Directory, covering account management, authentication protocols, group policy administration, and security hardening. Comprehensive Infrastructure Support: Hands-on experience providing essential infrastructure services, such as DHCP, DNS, and routing. Office 365 Proficiency: Familiarity with Office 365 administration, including feature and policy management, Exchange configuration, and user support. VMware Virtualisation Experience: Solid understanding and practical experience with VMware vCenter/vSphere for host management and virtual machine deployments. SQL Support & Administration: Ability to provide support and perform administrative tasks for SQL databases. If this sounds like you, please apply now!
Application Software Engineer Location: Fareham, Hampshire Salary: Up to 65,000 DOE + Benefits We are seeking an experienced Application Software Engineer to join a leading engineering team developing innovative software solutions for advanced underwater robotics systems. This is an exciting opportunity to contribute to the next generation of autonomous and remotely operated underwater vehicles, working across both application and backend software development. Key Responsibilities Design, develop, and implement application software solutions for underwater robotics and autonomous systems. Architect and develop backend server infrastructure and software frameworks. Develop high-performance software in C++ for next-generation underwater vehicles. Maintain, support, and enhance existing software products and codebases. Collaborate with multidisciplinary engineering teams to deliver robust and scalable software solutions. Contribute to software architecture, design reviews, and continuous improvement initiatives. Required Skills & Experience Degree in Software Engineering, Computer Science, Electronics, Engineering, or a related discipline, or equivalent commercial experience. Extensive commercial experience developing software in C++ . Experience developing control or automation software for complex systems. Strong understanding of software architecture, design patterns, and best practices. Experience designing and developing backend server applications and services. Familiarity with modern web technologies and web-based application development. Exposure to front-end development, with the ability to create functional user interfaces and web pages. Proficiency in one or more of the following technologies: JavaScript, Python, XML, JSON, HTML, and CSS . Experience developing software on both Windows and Linux platforms. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Jun 11, 2026
Full time
Application Software Engineer Location: Fareham, Hampshire Salary: Up to 65,000 DOE + Benefits We are seeking an experienced Application Software Engineer to join a leading engineering team developing innovative software solutions for advanced underwater robotics systems. This is an exciting opportunity to contribute to the next generation of autonomous and remotely operated underwater vehicles, working across both application and backend software development. Key Responsibilities Design, develop, and implement application software solutions for underwater robotics and autonomous systems. Architect and develop backend server infrastructure and software frameworks. Develop high-performance software in C++ for next-generation underwater vehicles. Maintain, support, and enhance existing software products and codebases. Collaborate with multidisciplinary engineering teams to deliver robust and scalable software solutions. Contribute to software architecture, design reviews, and continuous improvement initiatives. Required Skills & Experience Degree in Software Engineering, Computer Science, Electronics, Engineering, or a related discipline, or equivalent commercial experience. Extensive commercial experience developing software in C++ . Experience developing control or automation software for complex systems. Strong understanding of software architecture, design patterns, and best practices. Experience designing and developing backend server applications and services. Familiarity with modern web technologies and web-based application development. Exposure to front-end development, with the ability to create functional user interfaces and web pages. Proficiency in one or more of the following technologies: JavaScript, Python, XML, JSON, HTML, and CSS . Experience developing software on both Windows and Linux platforms. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
We have an excellent client offering an exciting opportunity for a Graduate Software Developer to join a high-performing team building cutting-edge trading and research systems. This role is ideal for a recent graduate eager to work on real-world, high-impact applications while developing strong technical and professional skills. You'll contribute to the development of innovative, high-performance systems used in live trading environments, gaining exposure to modern software architecture and engineering practices. Working alongside experienced developers, researchers, and traders, you'll play a key role in delivering reliable and scalable solutions. Our client's technology stack primarily includes C#, .NET, SQL Server, and ASP.NET, and you'll receive mentorship to help you grow your expertise in these areas. Key Responsibilities Assist in designing, developing, and maintaining applications using C# and .NET Support the development of scalable systems for trading and research Contribute to database development and optimisation (SQL Server or similar) Collaborate with senior developers, researchers, and traders to deliver software solutions Participate in code reviews and adopt best engineering practices Help improve system performance, reliability, and automation Contribute to ongoing improvements in development processes and tools Required Skills & Experience At least a 2:1 BSc in Computer Science or a related subject from Russell Group University Strong foundation in programming, ideally with exposure to C# or .NET Understanding of object-oriented programming principles Familiarity with relational databases (SQL Server, Oracle, or similar) Strong problem-solving skills and attention to detail Good communication skills and ability to work in a team environment Eagerness to learn and develop in a fast-paced technical setting Desirable Skills Knowledge of multi-threading or concurrent programming concepts Basic understanding of networking (TCP/UDP) Familiarity with version control systems such as Git Exposure to Windows-based development environments Interest in financial markets or trading systems Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Jun 11, 2026
Full time
We have an excellent client offering an exciting opportunity for a Graduate Software Developer to join a high-performing team building cutting-edge trading and research systems. This role is ideal for a recent graduate eager to work on real-world, high-impact applications while developing strong technical and professional skills. You'll contribute to the development of innovative, high-performance systems used in live trading environments, gaining exposure to modern software architecture and engineering practices. Working alongside experienced developers, researchers, and traders, you'll play a key role in delivering reliable and scalable solutions. Our client's technology stack primarily includes C#, .NET, SQL Server, and ASP.NET, and you'll receive mentorship to help you grow your expertise in these areas. Key Responsibilities Assist in designing, developing, and maintaining applications using C# and .NET Support the development of scalable systems for trading and research Contribute to database development and optimisation (SQL Server or similar) Collaborate with senior developers, researchers, and traders to deliver software solutions Participate in code reviews and adopt best engineering practices Help improve system performance, reliability, and automation Contribute to ongoing improvements in development processes and tools Required Skills & Experience At least a 2:1 BSc in Computer Science or a related subject from Russell Group University Strong foundation in programming, ideally with exposure to C# or .NET Understanding of object-oriented programming principles Familiarity with relational databases (SQL Server, Oracle, or similar) Strong problem-solving skills and attention to detail Good communication skills and ability to work in a team environment Eagerness to learn and develop in a fast-paced technical setting Desirable Skills Knowledge of multi-threading or concurrent programming concepts Basic understanding of networking (TCP/UDP) Familiarity with version control systems such as Git Exposure to Windows-based development environments Interest in financial markets or trading systems Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Sue Ross Recruitment are working on behalf of our client, a highly respected provider of commercial services including electrical, mechanical, data & IT solutions, to recruit a 1st Line Support Engineer on a permanent basis. The key function of the 1st Line Support Engineer is to provide first-line technical support across server infrastructure and end-user devices in a hybrid IT environment. This role focuses on user support, device and server monitoring, patching, and basic systems administration, ensuring reliable and secure day-to-day IT operations. Key Responsibilities for the 1st Line Support Engineer End-User Support Provide first-line support for desktops, laptops, mobile devices, printers, and peripherals Troubleshoot hardware, software, and basic network connectivity issues Support Windows and/or macOS operating systems and common business applications Assist users with account access, password resets, and basic security practices Server & Infrastructure Support Monitor on-premises and cloud-based servers for availability and performance Assist with basic server administration tasks (user accounts, permissions, services) Escalate complex server or infrastructure issues to senior support as required Patching & Systems Management Perform routine patching and updates for servers and end-user devices Assist with endpoint management tools (e.g., MDM, RMM, or device management platforms) Verify patch compliance and report issues or failures Hybrid Environment Support Support systems in a hybrid environment (on-premises and cloud-based platforms) Assist with Microsoft 365, Active Directory, Azure AD/Entra ID, or similar services Help maintain secure access to systems for remote and on-site users Documentation & Process Log incidents, requests, and resolutions accurately in the ticketing system Follow standard operating procedures and contribute to IT documentation Communicate clearly with users regarding issue status and resolution Candidate Requirements for the 1st Line Support Engineer: 1 2 years of experience in an IT support or service desk role Basic understanding of: Windows operating systems (Windows 10/11, Windows Server fundamentals ) End-user hardware troubleshooting Networking fundamentals (TCP/IP, DNS, DHCP) Familiarity with patching and endpoint management concepts Ability to prioritise tasks and work within a ticket-based environment Preferred Qualifications for the 1st Line Support Engineer Experience supporting a hybrid IT environment (on-prem + cloud) Exposure to Microsoft 365, Active Directory, and Azure/Entra ID Familiarity with endpoint management or patching tools Entry-level certifications (e.g., CompTIA A+, Network+, Microsoft Fundamentals) Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion. May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.
Jun 11, 2026
Full time
Sue Ross Recruitment are working on behalf of our client, a highly respected provider of commercial services including electrical, mechanical, data & IT solutions, to recruit a 1st Line Support Engineer on a permanent basis. The key function of the 1st Line Support Engineer is to provide first-line technical support across server infrastructure and end-user devices in a hybrid IT environment. This role focuses on user support, device and server monitoring, patching, and basic systems administration, ensuring reliable and secure day-to-day IT operations. Key Responsibilities for the 1st Line Support Engineer End-User Support Provide first-line support for desktops, laptops, mobile devices, printers, and peripherals Troubleshoot hardware, software, and basic network connectivity issues Support Windows and/or macOS operating systems and common business applications Assist users with account access, password resets, and basic security practices Server & Infrastructure Support Monitor on-premises and cloud-based servers for availability and performance Assist with basic server administration tasks (user accounts, permissions, services) Escalate complex server or infrastructure issues to senior support as required Patching & Systems Management Perform routine patching and updates for servers and end-user devices Assist with endpoint management tools (e.g., MDM, RMM, or device management platforms) Verify patch compliance and report issues or failures Hybrid Environment Support Support systems in a hybrid environment (on-premises and cloud-based platforms) Assist with Microsoft 365, Active Directory, Azure AD/Entra ID, or similar services Help maintain secure access to systems for remote and on-site users Documentation & Process Log incidents, requests, and resolutions accurately in the ticketing system Follow standard operating procedures and contribute to IT documentation Communicate clearly with users regarding issue status and resolution Candidate Requirements for the 1st Line Support Engineer: 1 2 years of experience in an IT support or service desk role Basic understanding of: Windows operating systems (Windows 10/11, Windows Server fundamentals ) End-user hardware troubleshooting Networking fundamentals (TCP/IP, DNS, DHCP) Familiarity with patching and endpoint management concepts Ability to prioritise tasks and work within a ticket-based environment Preferred Qualifications for the 1st Line Support Engineer Experience supporting a hybrid IT environment (on-prem + cloud) Exposure to Microsoft 365, Active Directory, and Azure/Entra ID Familiarity with endpoint management or patching tools Entry-level certifications (e.g., CompTIA A+, Network+, Microsoft Fundamentals) Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion. May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.
Infrastructure Architect We are currently partnered with a Financial Services client who are looking for an experienced Infrastructure Architect to drive the design and evolution of thier data centre and cloud platforms. This is a key role focused on delivering scalable, secure, and resilient infrastructure solutions while contributing to ongoing capability improvements. The Role You will work closely with cross-functional teams to translate business requirements into robust technical solutions, providing architectural leadership across projects and shaping the future infrastructure strategy. Key Responsibilities Lead the design of infrastructure solutions, including high-level designs and architectural blueprints Provide technical leadership across projects and act as the lead architect Develop and maintain infrastructure strategy, standards, and best practices Collaborate with engineering, security, and enterprise architecture teams Contribute to product roadmaps, reference architectures, and continuous improvement initiatives Ensure solutions align with architectural principles and security standards What We're Looking For Proven experience in infrastructure architecture within enterprise environments Strong expertise in cloud platforms (AWS preferred), data centres, and hosting technologies Broad knowledge of networking, security, and risk management Ability to clearly communicate complex solutions to technical and non-technical stakeholders Experience working across architecture, engineering, and operations teams Desirable Skills Infrastructure as Code (IaC) Virtualisation technologies and operating systems (Windows & Linux) Hybrid cloud architecture design Cloud security and third-party tooling evaluation Storage, firewall technologies, and database platforms Qualifications Degree in a relevant technology discipline (or equivalent experience) Industry certifications such as TOGAF, AWS Solutions Architect, CISSP, CISM (or similar) are highly desirable Strong understanding of security frameworks (e.g., ISO 27001, NIST) is a plus If you a re looking for an opportunity to utilise your experience in order to truly impact a business, then look no further. Apply now to avoid disappointment! To find out more about Huxley, please visit (url removed) Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC(phone number removed) England and Wales
Jun 11, 2026
Full time
Infrastructure Architect We are currently partnered with a Financial Services client who are looking for an experienced Infrastructure Architect to drive the design and evolution of thier data centre and cloud platforms. This is a key role focused on delivering scalable, secure, and resilient infrastructure solutions while contributing to ongoing capability improvements. The Role You will work closely with cross-functional teams to translate business requirements into robust technical solutions, providing architectural leadership across projects and shaping the future infrastructure strategy. Key Responsibilities Lead the design of infrastructure solutions, including high-level designs and architectural blueprints Provide technical leadership across projects and act as the lead architect Develop and maintain infrastructure strategy, standards, and best practices Collaborate with engineering, security, and enterprise architecture teams Contribute to product roadmaps, reference architectures, and continuous improvement initiatives Ensure solutions align with architectural principles and security standards What We're Looking For Proven experience in infrastructure architecture within enterprise environments Strong expertise in cloud platforms (AWS preferred), data centres, and hosting technologies Broad knowledge of networking, security, and risk management Ability to clearly communicate complex solutions to technical and non-technical stakeholders Experience working across architecture, engineering, and operations teams Desirable Skills Infrastructure as Code (IaC) Virtualisation technologies and operating systems (Windows & Linux) Hybrid cloud architecture design Cloud security and third-party tooling evaluation Storage, firewall technologies, and database platforms Qualifications Degree in a relevant technology discipline (or equivalent experience) Industry certifications such as TOGAF, AWS Solutions Architect, CISSP, CISM (or similar) are highly desirable Strong understanding of security frameworks (e.g., ISO 27001, NIST) is a plus If you a re looking for an opportunity to utilise your experience in order to truly impact a business, then look no further. Apply now to avoid disappointment! To find out more about Huxley, please visit (url removed) Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC(phone number removed) England and Wales
MBDA is looking for Software Engineers to join the Software Resource and Capability Team, working on Test Equipment software in support of manufacturing, production test, integration and wider engineering activities. Salary:£40,000 - £65000 depending on experience Dynamic (hybrid) working:4 to 5 Days a week in the office Security Clearance: British Citizen or a Dual UK national with British citizenship . Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company bonus: Up to £2,500 (based on company performance and will vary year to year) Pension: maximum total (employer and employee) contribution of up to 14% Overtime: opportunity for paid overtime Flexi Leave: Up to 15 additional days Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more The opportunity This is an opportunity to join a growing Test Equipment Software capability supporting MBDA's UK test and manufacturing environment. Test Equipment Software plays a critical role in enabling the configuration, verification, validation and production testing of MBDA products. The software developed and supported by the team is used alongside specialist Test Equipment hardware to prove product conformance, support manufacturing output, investigate test issues and maintain reliable test capability across development and manufacturing environments. The role is practical, varied and production (manufacturing) facing. You will develop, maintain, support and improve software used within complex test systems, including test applications, automated test sequences, diagnostic tools, equipment interfaces, data capture, configuration tools and software that interacts with hardware, firmware, operating systems and production test environments. This is not a role limited to writing code in isolation. It suits engineers who enjoy solving practical engineering problems, working close to real equipment, understanding how software behaves in physical test environments, and helping build reliable, supportable and well documented test solutions. The team will support both stability and improvement: ensuring existing Test Equipment software remains reliable and available, while identifying opportunities to standardise, automate, improve diagnostics, reduce recurring issues and strengthen long-term supportability. What you will be doing You may be involved in: Developing and maintaining software used to control, configure, verify and validate MBDA products through Test Equipment Supporting production & manufacturing facing Test Equipment software and associated test environments Investigating software, hardware, firmware, configuration, interface and integration issues affecting test capability Working with engineers and operators to understand symptoms, reproduce issues, gather evidence and support root-cause analysis Supporting software updates, maintenance activities and controlled changes to Test Equipment software Improving documentation, support notes, runbooks and knowledge capture for critical Test Equipment systems Helping identify recurring issues, support risks, software dependencies and improvement opportunities What we're looking for from you: We are looking for software or electronics engineer with transferable skills into software development and support for Test Equipment solutions. You should have: Strong ability to write software in languages such as C, C++ or C# Some Python experience would be useful but is not essential A practical engineering mindset and an interest in software that interacts with hardware, equipment, firmware, operating systems or real-world test environments Strong analytical and problem-solving ability, including the ability to investigate issues where the root cause may not initially be clear A willingness to support existing systems as well as develop new or improved software solutions A methodical approach to debugging, evidence gathering, documentation and controlled change Good communication skills and the ability to work with Software, Electronics, Electrical, Manufacturing, Test, Validation and Product Design Support teams An interest in mission-critical engineering where software quality, test reliability and production continuity matter You will enjoy this role if you like solving practical technical problems, working close to real products and equipment, and being part of a team that helps keep critical test capability stable, understood and improving over time. Useful experience Experience in any of the following would be beneficial, but is not essential: Test Equipment software or automated test systems Software that interfaces with test instruments such as oscilloscopes, spectrum analysers, signal generators, power supplies, multimeters or similar equipment Hardware/software integration Manufacturing or production support environments Diagnostic or data capture tools Equipment interfaces such as serial, Ethernet, USB, GPIB or similar Windows or Linux-based test environments Firmware or embedded systems awareness LabVIEW, TestStand or similar test tools Configuration management, version control or working in safety-critical, regulated or high-integrity engineering environments Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
Jun 11, 2026
Full time
MBDA is looking for Software Engineers to join the Software Resource and Capability Team, working on Test Equipment software in support of manufacturing, production test, integration and wider engineering activities. Salary:£40,000 - £65000 depending on experience Dynamic (hybrid) working:4 to 5 Days a week in the office Security Clearance: British Citizen or a Dual UK national with British citizenship . Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company bonus: Up to £2,500 (based on company performance and will vary year to year) Pension: maximum total (employer and employee) contribution of up to 14% Overtime: opportunity for paid overtime Flexi Leave: Up to 15 additional days Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more The opportunity This is an opportunity to join a growing Test Equipment Software capability supporting MBDA's UK test and manufacturing environment. Test Equipment Software plays a critical role in enabling the configuration, verification, validation and production testing of MBDA products. The software developed and supported by the team is used alongside specialist Test Equipment hardware to prove product conformance, support manufacturing output, investigate test issues and maintain reliable test capability across development and manufacturing environments. The role is practical, varied and production (manufacturing) facing. You will develop, maintain, support and improve software used within complex test systems, including test applications, automated test sequences, diagnostic tools, equipment interfaces, data capture, configuration tools and software that interacts with hardware, firmware, operating systems and production test environments. This is not a role limited to writing code in isolation. It suits engineers who enjoy solving practical engineering problems, working close to real equipment, understanding how software behaves in physical test environments, and helping build reliable, supportable and well documented test solutions. The team will support both stability and improvement: ensuring existing Test Equipment software remains reliable and available, while identifying opportunities to standardise, automate, improve diagnostics, reduce recurring issues and strengthen long-term supportability. What you will be doing You may be involved in: Developing and maintaining software used to control, configure, verify and validate MBDA products through Test Equipment Supporting production & manufacturing facing Test Equipment software and associated test environments Investigating software, hardware, firmware, configuration, interface and integration issues affecting test capability Working with engineers and operators to understand symptoms, reproduce issues, gather evidence and support root-cause analysis Supporting software updates, maintenance activities and controlled changes to Test Equipment software Improving documentation, support notes, runbooks and knowledge capture for critical Test Equipment systems Helping identify recurring issues, support risks, software dependencies and improvement opportunities What we're looking for from you: We are looking for software or electronics engineer with transferable skills into software development and support for Test Equipment solutions. You should have: Strong ability to write software in languages such as C, C++ or C# Some Python experience would be useful but is not essential A practical engineering mindset and an interest in software that interacts with hardware, equipment, firmware, operating systems or real-world test environments Strong analytical and problem-solving ability, including the ability to investigate issues where the root cause may not initially be clear A willingness to support existing systems as well as develop new or improved software solutions A methodical approach to debugging, evidence gathering, documentation and controlled change Good communication skills and the ability to work with Software, Electronics, Electrical, Manufacturing, Test, Validation and Product Design Support teams An interest in mission-critical engineering where software quality, test reliability and production continuity matter You will enjoy this role if you like solving practical technical problems, working close to real products and equipment, and being part of a team that helps keep critical test capability stable, understood and improving over time. Useful experience Experience in any of the following would be beneficial, but is not essential: Test Equipment software or automated test systems Software that interfaces with test instruments such as oscilloscopes, spectrum analysers, signal generators, power supplies, multimeters or similar equipment Hardware/software integration Manufacturing or production support environments Diagnostic or data capture tools Equipment interfaces such as serial, Ethernet, USB, GPIB or similar Windows or Linux-based test environments Firmware or embedded systems awareness LabVIEW, TestStand or similar test tools Configuration management, version control or working in safety-critical, regulated or high-integrity engineering environments Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
Overview An established engineering organisation delivering secure, mission-critical technology solutions is seeking a Principal Software Engineering Manager to provide technical leadership across a portfolio of complex development programmes. This role combines strategic software leadership with hands-on technical oversight, supporting the delivery of embedded and application software solutions within highly regulated environments. You will work across multiple engineering disciplines, helping to shape software architecture, development practices, tooling, and technical direction while supporting a team of experienced software engineers. Key Responsibilities Provide technical leadership across multiple software projects, ensuring robust architectures, effective reuse of software components, and adoption of appropriate development tools and methodologies. Support software leads and project teams in defining software requirements, architecture, design approaches, and implementation strategies. Drive consistency in software engineering standards, processes, and best practice across development teams. Work closely with systems, hardware and firmware engineers to ensure integrated and coherent technical solutions. Support project planning activities, helping teams deliver value to customers through well-structured development roadmaps. Review software designs, architectures, and implementation approaches, providing guidance and resolving technical challenges where required. Promote modular software design and the creation of reusable software frameworks and components. Lead the adoption of modern software engineering practices including CI/CD, DevOps, DevSecOps, automated testing, and secure development principles. Champion continuous improvement initiatives relating to software tools, processes, standards, and ways of working. Mentor and develop engineers, supporting technical growth across the wider software function. Lead technical reviews and approve key engineering documentation. Contribute to customer proposals, bids and technical solution development, including effort estimation and risk assessment. Support information security and governance requirements in line with organisational and customer obligations. Skills & Experience Significant experience in software engineering leadership within a complex engineering environment. Strong background in one or more of the following: C/C++ Rust Embedded software development Real-Time Operating Systems (RTOS) Windows or Linux application development Device driver development Proven track record delivering complex software solutions throughout the full development lifecycle. Strong understanding of software architecture, design methodologies, coding standards, verification, validation and configuration management. Experience implementing software development best practice, including automated testing and continuous integration frameworks. Familiarity with version control, defect management and change management tools. Experience working within regulated industries such as defence, aerospace, space, communications or other safety/security-critical sectors. Knowledge of modelling techniques and tools such as UML, SysML or Enterprise Architect would be beneficial. Exposure to secure software development and cryptographic systems would be advantageous. Degree qualified in Software Engineering, Computer Science, Electronics Engineering, Mathematics, Physics or a related discipline.
Jun 11, 2026
Full time
Overview An established engineering organisation delivering secure, mission-critical technology solutions is seeking a Principal Software Engineering Manager to provide technical leadership across a portfolio of complex development programmes. This role combines strategic software leadership with hands-on technical oversight, supporting the delivery of embedded and application software solutions within highly regulated environments. You will work across multiple engineering disciplines, helping to shape software architecture, development practices, tooling, and technical direction while supporting a team of experienced software engineers. Key Responsibilities Provide technical leadership across multiple software projects, ensuring robust architectures, effective reuse of software components, and adoption of appropriate development tools and methodologies. Support software leads and project teams in defining software requirements, architecture, design approaches, and implementation strategies. Drive consistency in software engineering standards, processes, and best practice across development teams. Work closely with systems, hardware and firmware engineers to ensure integrated and coherent technical solutions. Support project planning activities, helping teams deliver value to customers through well-structured development roadmaps. Review software designs, architectures, and implementation approaches, providing guidance and resolving technical challenges where required. Promote modular software design and the creation of reusable software frameworks and components. Lead the adoption of modern software engineering practices including CI/CD, DevOps, DevSecOps, automated testing, and secure development principles. Champion continuous improvement initiatives relating to software tools, processes, standards, and ways of working. Mentor and develop engineers, supporting technical growth across the wider software function. Lead technical reviews and approve key engineering documentation. Contribute to customer proposals, bids and technical solution development, including effort estimation and risk assessment. Support information security and governance requirements in line with organisational and customer obligations. Skills & Experience Significant experience in software engineering leadership within a complex engineering environment. Strong background in one or more of the following: C/C++ Rust Embedded software development Real-Time Operating Systems (RTOS) Windows or Linux application development Device driver development Proven track record delivering complex software solutions throughout the full development lifecycle. Strong understanding of software architecture, design methodologies, coding standards, verification, validation and configuration management. Experience implementing software development best practice, including automated testing and continuous integration frameworks. Familiarity with version control, defect management and change management tools. Experience working within regulated industries such as defence, aerospace, space, communications or other safety/security-critical sectors. Knowledge of modelling techniques and tools such as UML, SysML or Enterprise Architect would be beneficial. Exposure to secure software development and cryptographic systems would be advantageous. Degree qualified in Software Engineering, Computer Science, Electronics Engineering, Mathematics, Physics or a related discipline.
IT Support Engineer Solihull 2 days on-site - 9 month FTC 2nd Line Technical Support / Service Desk Experience, MS Azure and MS Office 365, ERP Systems, Helpdesk / Ticketing Software, MS Service Manager, HEAT or Remedy, Windows Desktop and Windows 11, Windows Servers, Azure Active Directory / Entra, Exhange. £35, 000pa + Benefits Leading organisation have a requirement for an experienced, professional, and energetic IT Support Enginer to be based at their Solihull Head office on a hybrid basis 2 days a week. This client offers a great opportunity to work in a dynamic IT environment providing a level of freedom and responsibility which similar roles are often not able to deliver. This company encourage development and offer a very supportive environment including teamwork, and career progression. To secure this post you will need to have a strong service ethic plus a solid technical background in the Microsoft Desktop, MS Software and Applications Suite, and have proven experience of supporting the Microsoft Infrastructure arena encompassing the full Microsoft Product Stack including Active Directory/ Azure AD, Exchange online, Intune and Office 365. You will be involved in the processing and prioritization of service desk tickets, ensure management & threat removal from equipment, support technical projects from initiation to implementation and identify opportunities for continuous improvement. You will work as part of a Technical Support Team that will also provide further career opportunity. Technical Skills you will use on the job: 2nd Line Technical Support / Service Desk Experience MS Azure and MS Office 365 Helpdesk / Ticketing Software, MS Service Manager, HEAT or Remedy Windows Desktop and Windows 11 Windows Servers. Active Directory & Exchange Network troubleshooting and configuration MS Intune MS Office 2013 Key Functional Skills Required: Experience of working in a similar technical and/or customer support role. IT Support Knowledge and MS Office experience. A professional, process-based approach with a desire to see things through to completion is imperative. A strong sense of customer focus. A desire to learn and improve across several different IT support elements. Knowledge of Microsoft Client Operating Systems. Additional technical infrastructure/applications support experience would be beneficial but not imperative. Building of desktop & laptops and device management using Intune Escalate high volume or high-risk issues to the management team Document process steps of activities carried out and update as required Support technical projects from conception to implementation Identify opportunities for continuous improvement interact with all other areas of the business Technical accreditations are highly advantageous but will not take precedence over industry specific experience. This role offers career development and enhancement as this client will want you to improve as part of a small but hugely passionate IT Infrastructure Team.
Jun 11, 2026
Full time
IT Support Engineer Solihull 2 days on-site - 9 month FTC 2nd Line Technical Support / Service Desk Experience, MS Azure and MS Office 365, ERP Systems, Helpdesk / Ticketing Software, MS Service Manager, HEAT or Remedy, Windows Desktop and Windows 11, Windows Servers, Azure Active Directory / Entra, Exhange. £35, 000pa + Benefits Leading organisation have a requirement for an experienced, professional, and energetic IT Support Enginer to be based at their Solihull Head office on a hybrid basis 2 days a week. This client offers a great opportunity to work in a dynamic IT environment providing a level of freedom and responsibility which similar roles are often not able to deliver. This company encourage development and offer a very supportive environment including teamwork, and career progression. To secure this post you will need to have a strong service ethic plus a solid technical background in the Microsoft Desktop, MS Software and Applications Suite, and have proven experience of supporting the Microsoft Infrastructure arena encompassing the full Microsoft Product Stack including Active Directory/ Azure AD, Exchange online, Intune and Office 365. You will be involved in the processing and prioritization of service desk tickets, ensure management & threat removal from equipment, support technical projects from initiation to implementation and identify opportunities for continuous improvement. You will work as part of a Technical Support Team that will also provide further career opportunity. Technical Skills you will use on the job: 2nd Line Technical Support / Service Desk Experience MS Azure and MS Office 365 Helpdesk / Ticketing Software, MS Service Manager, HEAT or Remedy Windows Desktop and Windows 11 Windows Servers. Active Directory & Exchange Network troubleshooting and configuration MS Intune MS Office 2013 Key Functional Skills Required: Experience of working in a similar technical and/or customer support role. IT Support Knowledge and MS Office experience. A professional, process-based approach with a desire to see things through to completion is imperative. A strong sense of customer focus. A desire to learn and improve across several different IT support elements. Knowledge of Microsoft Client Operating Systems. Additional technical infrastructure/applications support experience would be beneficial but not imperative. Building of desktop & laptops and device management using Intune Escalate high volume or high-risk issues to the management team Document process steps of activities carried out and update as required Support technical projects from conception to implementation Identify opportunities for continuous improvement interact with all other areas of the business Technical accreditations are highly advantageous but will not take precedence over industry specific experience. This role offers career development and enhancement as this client will want you to improve as part of a small but hugely passionate IT Infrastructure Team.
Job Title: Physical Security Application Engineer Location: Newcastle / Remote Salary: Competitive Type: Permanent Sector: Public Sector The Physical Security Application Engineer operates within the Design & Engineering function, reporting to the Head of Design & Engineering in North's Public Services sector. This is a technical role combining deep platform expertise, hands-on commissioning capability, and design authority responsibilities across a portfolio of projects. The successful candidate will bring demonstrable hands-on experience across multiple enterprise security platforms, and will be expected to commission, configure, and technically lead deployments across the full range of platforms North delivers. They will be recognised internally as the primary technical reference for enterprise security platforms, and will operate as a trusted advisor to clients and project teams from requirements definition through to system handover. The role spans both direct delivery and technical leadership depending on project scale. On smaller or single-site projects the postholder will lead commissioning personally on site. On larger, more complex programmes they will direct and oversee commissioning teams, maintaining technical authority throughout. In both cases, they are the definitive go-to for platform knowledge, configuration standards, and commissioning quality across the business. Client & Requirements Engagement Work closely with clients and stakeholders to capture operational, functional, and technical requirements across the project lifecycle Provide trusted advisory services, helping clients shape their security technology strategy and understand the implications of design and platform decisions Support bids, tenders, and professional services engagements with credible technical input Operate consultatively across all phases of an engagement, not just at the point of delivery Solution Architecture & Design Develop High-Level Designs (HLDs) and system architectures during bid and solution stages Produce Stage 4 detailed designs and Low-Level Designs (LLDs) suitable for installation and delivery Design complex, multi-system integrated solutions (CCTV, Access Control, analytics, networks, and supporting infrastructure) Ensure designs incorporate resilience, scalability, cybersecurity, and compliance requirements Design Authority & Governance Act as Design Authority across assigned projects, ensuring all deliverables align to approved designs Provide technical oversight throughout installation, testing, and commissioning phases Govern design changes through structured review and approval processes Commissioning & Technical Handover Own and deliver commissioning activities across enterprise security platforms on projects Produce plans ahead of on-site activity, covering device configuration, platform build and bring-up, licensing validation, integration verification, and functional testing against design Lead commissioning delivery directly on site where required, and direct and oversee engineering teams Resolve technical issues during commissioning, maintaining alignment with approved design throughout Manage the transition to operational handover, including as-built records, commissioning sign-off documentation, and client-facing close-out deliverables Develop and maintain commissioning standards, configuration baselines, and reusable templates for enterprise platforms across the business Testing & Assurance Define and develop: FAT (Factory Acceptance Test) plans and reports SAT (Site Acceptance Test) plans and reports SIT (System Integration Test) plans and reports Ensure all solutions meet documented operational and performance requirements Delivery Collaboration Serve as the internal technical authority for enterprise security platforms across the business, acting as the primary point of escalation for platform-related questions and issues Provide platform guidance to project managers, engineers, and account teams throughout the project lifecycle Maintain deep working knowledge across multiple enterprise platforms including architecture, licensing models, integration capabilities, and commissioning requirements Monitor vendor technical bulletins, software releases, and roadmap developments, and advise the business on relevant implications Delivery Collaboration Deliver the technical commissioning-phase activities, directing installation and engineering teams as required Work closely with project managers to plan and sequence commissioning within the broader project programme Identify and mitigate technical risks throughout delivery, escalating where appropriate Provide on-site or remote technical guidance across the project portfolio as needed Multi-Disciplinary Design Leadership Act as Lead Designer on complex projects Coordinate and integrate designs across multiple disciplines: Networks & IT infrastructure,MEP systems,Fire systems,Building/construction elements Subject Matter Expertise Operate as a technical SME for security platforms such as Genetec, Milestone and Gallagher Maintain strong awareness of industry trends, standards, and emerging technologies Skills and Experience: Proven experience designing, architecting, and commissioning physical security systems in enterprise or public sector environments Hands-on delivery across enterprise VMS and access control platforms (e.g. Genetec, Milestone, Gallagher), with relevant certifications preferred Strong knowledge of CCTV, access control, IP networking, and infrastructure Experience producing HLDs, LLDs, and full system architecture documentation Familiar with FAT, SAT, and SIT testing processes Solid understanding of Windows Server, enterprise IT environments, and domain infrastructure Working knowledge of integration technologies and security system protocols Networking knowledge to CCNA level or equivalent
Jun 11, 2026
Full time
Job Title: Physical Security Application Engineer Location: Newcastle / Remote Salary: Competitive Type: Permanent Sector: Public Sector The Physical Security Application Engineer operates within the Design & Engineering function, reporting to the Head of Design & Engineering in North's Public Services sector. This is a technical role combining deep platform expertise, hands-on commissioning capability, and design authority responsibilities across a portfolio of projects. The successful candidate will bring demonstrable hands-on experience across multiple enterprise security platforms, and will be expected to commission, configure, and technically lead deployments across the full range of platforms North delivers. They will be recognised internally as the primary technical reference for enterprise security platforms, and will operate as a trusted advisor to clients and project teams from requirements definition through to system handover. The role spans both direct delivery and technical leadership depending on project scale. On smaller or single-site projects the postholder will lead commissioning personally on site. On larger, more complex programmes they will direct and oversee commissioning teams, maintaining technical authority throughout. In both cases, they are the definitive go-to for platform knowledge, configuration standards, and commissioning quality across the business. Client & Requirements Engagement Work closely with clients and stakeholders to capture operational, functional, and technical requirements across the project lifecycle Provide trusted advisory services, helping clients shape their security technology strategy and understand the implications of design and platform decisions Support bids, tenders, and professional services engagements with credible technical input Operate consultatively across all phases of an engagement, not just at the point of delivery Solution Architecture & Design Develop High-Level Designs (HLDs) and system architectures during bid and solution stages Produce Stage 4 detailed designs and Low-Level Designs (LLDs) suitable for installation and delivery Design complex, multi-system integrated solutions (CCTV, Access Control, analytics, networks, and supporting infrastructure) Ensure designs incorporate resilience, scalability, cybersecurity, and compliance requirements Design Authority & Governance Act as Design Authority across assigned projects, ensuring all deliverables align to approved designs Provide technical oversight throughout installation, testing, and commissioning phases Govern design changes through structured review and approval processes Commissioning & Technical Handover Own and deliver commissioning activities across enterprise security platforms on projects Produce plans ahead of on-site activity, covering device configuration, platform build and bring-up, licensing validation, integration verification, and functional testing against design Lead commissioning delivery directly on site where required, and direct and oversee engineering teams Resolve technical issues during commissioning, maintaining alignment with approved design throughout Manage the transition to operational handover, including as-built records, commissioning sign-off documentation, and client-facing close-out deliverables Develop and maintain commissioning standards, configuration baselines, and reusable templates for enterprise platforms across the business Testing & Assurance Define and develop: FAT (Factory Acceptance Test) plans and reports SAT (Site Acceptance Test) plans and reports SIT (System Integration Test) plans and reports Ensure all solutions meet documented operational and performance requirements Delivery Collaboration Serve as the internal technical authority for enterprise security platforms across the business, acting as the primary point of escalation for platform-related questions and issues Provide platform guidance to project managers, engineers, and account teams throughout the project lifecycle Maintain deep working knowledge across multiple enterprise platforms including architecture, licensing models, integration capabilities, and commissioning requirements Monitor vendor technical bulletins, software releases, and roadmap developments, and advise the business on relevant implications Delivery Collaboration Deliver the technical commissioning-phase activities, directing installation and engineering teams as required Work closely with project managers to plan and sequence commissioning within the broader project programme Identify and mitigate technical risks throughout delivery, escalating where appropriate Provide on-site or remote technical guidance across the project portfolio as needed Multi-Disciplinary Design Leadership Act as Lead Designer on complex projects Coordinate and integrate designs across multiple disciplines: Networks & IT infrastructure,MEP systems,Fire systems,Building/construction elements Subject Matter Expertise Operate as a technical SME for security platforms such as Genetec, Milestone and Gallagher Maintain strong awareness of industry trends, standards, and emerging technologies Skills and Experience: Proven experience designing, architecting, and commissioning physical security systems in enterprise or public sector environments Hands-on delivery across enterprise VMS and access control platforms (e.g. Genetec, Milestone, Gallagher), with relevant certifications preferred Strong knowledge of CCTV, access control, IP networking, and infrastructure Experience producing HLDs, LLDs, and full system architecture documentation Familiar with FAT, SAT, and SIT testing processes Solid understanding of Windows Server, enterprise IT environments, and domain infrastructure Working knowledge of integration technologies and security system protocols Networking knowledge to CCNA level or equivalent
We are seeking a highly skilled and motivated Senior IT Systems Support Engineer to join our client's global team. In this hands-on technical role, you will be responsible for supporting, maintaining, and enhancing mission-critical IT systems used in high-profile environments worldwide. You will play a key role in ensuring system stability, performance, security, and compliance while driving continuous improvement initiatives. The position also offers the opportunity to mentor junior engineers, collaborate with international teams, and contribute to the delivery of reliable and secure IT services. Key Responsibilities Provide 2nd and 3rd line support for business-critical systems. Troubleshoot complex issues, perform root cause analysis, and implement permanent solutions. Manage and maintain Windows Server environments, Active Directory, patching, backups, and security controls. Support change management, disaster recovery, and system upgrades. Automate operational tasks through scripting and process improvements. Collaborate with internal teams and external vendors. Create and maintain technical documentation. Mentor junior team members and promote best practices. Requirements 3+ years of experience supporting enterprise Windows environments. Strong knowledge of Windows Server, Active Directory, DNS, Group Policy, and virtualization technologies. Experience with Microsoft SQL Server administration and support. Familiarity with ITIL-based incident and change management processes. Excellent troubleshooting, communication, and documentation skills. Experience with PKI, Hyper-V, networking, or data center operations is advantageous. Relevant Microsoft or industry certifications are a plus. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Jun 11, 2026
Full time
We are seeking a highly skilled and motivated Senior IT Systems Support Engineer to join our client's global team. In this hands-on technical role, you will be responsible for supporting, maintaining, and enhancing mission-critical IT systems used in high-profile environments worldwide. You will play a key role in ensuring system stability, performance, security, and compliance while driving continuous improvement initiatives. The position also offers the opportunity to mentor junior engineers, collaborate with international teams, and contribute to the delivery of reliable and secure IT services. Key Responsibilities Provide 2nd and 3rd line support for business-critical systems. Troubleshoot complex issues, perform root cause analysis, and implement permanent solutions. Manage and maintain Windows Server environments, Active Directory, patching, backups, and security controls. Support change management, disaster recovery, and system upgrades. Automate operational tasks through scripting and process improvements. Collaborate with internal teams and external vendors. Create and maintain technical documentation. Mentor junior team members and promote best practices. Requirements 3+ years of experience supporting enterprise Windows environments. Strong knowledge of Windows Server, Active Directory, DNS, Group Policy, and virtualization technologies. Experience with Microsoft SQL Server administration and support. Familiarity with ITIL-based incident and change management processes. Excellent troubleshooting, communication, and documentation skills. Experience with PKI, Hyper-V, networking, or data center operations is advantageous. Relevant Microsoft or industry certifications are a plus. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.