Role Overview The Customer Services Manager is responsible for leading and developing the customer service function within a fast-paced import/export logistics environment. The role ensures seamless communication with clients, efficient resolution of issues, and delivery of high-quality service across all international freight operations (air, sea, and road). This position plays a key role in maintaining client satisfaction, improving operational processes, and supporting business growth. Key Responsibilities Customer Service Management Lead, mentor, and develop the customer service team to deliver exceptional service standards. Act as the primary escalation point for complex customer queries, complaints, and service failures. Build and maintain strong relationships with key clients, ensuring long-term retention. Monitor and improve customer satisfaction metrics (e.g., SLAs, KPIs, NPS). Operations & Logistics Coordination Oversee customer service activities linked to import/export shipments, including documentation, tracking, and delivery updates. Coordinate with internal departments (operations, customs clearance, warehousing, and transport teams). Ensure compliance with international shipping regulations, customs requirements, and trade documentation. Process Improvement Identify opportunities to improve service delivery, workflows, and efficiency. Implement systems, processes, and best practices to enhance customer experience. Analyse trends in customer feedback and operational performance. Team Leadership & Development Recruit, train, and manage a high-performing customer service team. Conduct performance reviews, set objectives, and provide ongoing coaching. Foster a positive, proactive, and solutions-driven team culture. Performance & Reporting Track and report on KPIs such as response times, issue resolution, and client satisfaction. Provide regular updates to senior management on customer service performance. Manage budgets and resource planning for the department. Key Skills & Competencies Strong leadership and people management skills Excellent communication and interpersonal abilities Problem-solving and decision-making capability High attention to detail and organisational skills Ability to work under pressure in a fast-paced logistics environment Customer-centric mindset with a focus on service excellence Experience & Qualifications Essential Proven experience (3-5+ years) in a customer service management role Experience within logistics, freight forwarding, or import/export industries Strong understanding of international shipping processes and documentation Experience managing and developing teams Desirable Knowledge of customs regulations and compliance requirements Experience with CRM and logistics management systems
Jun 21, 2026
Full time
Role Overview The Customer Services Manager is responsible for leading and developing the customer service function within a fast-paced import/export logistics environment. The role ensures seamless communication with clients, efficient resolution of issues, and delivery of high-quality service across all international freight operations (air, sea, and road). This position plays a key role in maintaining client satisfaction, improving operational processes, and supporting business growth. Key Responsibilities Customer Service Management Lead, mentor, and develop the customer service team to deliver exceptional service standards. Act as the primary escalation point for complex customer queries, complaints, and service failures. Build and maintain strong relationships with key clients, ensuring long-term retention. Monitor and improve customer satisfaction metrics (e.g., SLAs, KPIs, NPS). Operations & Logistics Coordination Oversee customer service activities linked to import/export shipments, including documentation, tracking, and delivery updates. Coordinate with internal departments (operations, customs clearance, warehousing, and transport teams). Ensure compliance with international shipping regulations, customs requirements, and trade documentation. Process Improvement Identify opportunities to improve service delivery, workflows, and efficiency. Implement systems, processes, and best practices to enhance customer experience. Analyse trends in customer feedback and operational performance. Team Leadership & Development Recruit, train, and manage a high-performing customer service team. Conduct performance reviews, set objectives, and provide ongoing coaching. Foster a positive, proactive, and solutions-driven team culture. Performance & Reporting Track and report on KPIs such as response times, issue resolution, and client satisfaction. Provide regular updates to senior management on customer service performance. Manage budgets and resource planning for the department. Key Skills & Competencies Strong leadership and people management skills Excellent communication and interpersonal abilities Problem-solving and decision-making capability High attention to detail and organisational skills Ability to work under pressure in a fast-paced logistics environment Customer-centric mindset with a focus on service excellence Experience & Qualifications Essential Proven experience (3-5+ years) in a customer service management role Experience within logistics, freight forwarding, or import/export industries Strong understanding of international shipping processes and documentation Experience managing and developing teams Desirable Knowledge of customs regulations and compliance requirements Experience with CRM and logistics management systems
Our client, a leading provider of comprehensive logistics and supply chain solutions, specialising in airfreight, warehousing, and distribution services, are looking for a HR Manager & Facilities Co-ordinator to join their team and be based at their offices in the Greater Manchester area. On Offer: Competitive salary package, up to £55K, depending on experience 2 days WFH, following the successful completion of probationary period, Dynamic office environment based in Greater Manchester Supportive, collaborative team culture Ongoing training and professional development opportunities Be part of a company that values your contribution and encourages growth Main Purpose of the Role: Reporting to the CFO, the HR Manager & Facilities Co-ordinator supports the smooth operation and growth of the business by ensuring effective people management, compliance, and a safe, well-maintained working environment. This role acts as the interface to co-ordinate with our health and safety consultants. The HR & Facilities Manager acts as a trusted point of contact for employees and management, ensuring HR processes run efficiently while facilities support business productivity. Duties and Responsibilities of the HR Manager & Facilities Co-ordinator: Manage recruitment, onboarding, contracts, employee records, and HR policies Support managers with employee relations, performance management, and disciplinary matters Ensure compliance with UK employment law and company procedures Support and ensure the company payroll is accurate. The main point of contact between the outsourced provider and the staff. Maintain HR systems, documentation, and reporting Track, analyze trends, report to management, OT, Sickness, Retention rates. Coordinate training, appraisals, and internal communications Support leadership with HR data and operational insights To Be Considered: 5-10 years of experience in HR role with good understanding of UK employment law & HR best practice. CIPD Qualifications, minimum level 5, ideally 7 HR experience gained within logistics, freight, or fast-paced operational environments Experience managing facilities, suppliers, or office operations Must have very strong IT skills / system Savvy Strong English verbal and written communication skill For full details, please contact Willis Global - Experts in Recruiting
Jun 20, 2026
Full time
Our client, a leading provider of comprehensive logistics and supply chain solutions, specialising in airfreight, warehousing, and distribution services, are looking for a HR Manager & Facilities Co-ordinator to join their team and be based at their offices in the Greater Manchester area. On Offer: Competitive salary package, up to £55K, depending on experience 2 days WFH, following the successful completion of probationary period, Dynamic office environment based in Greater Manchester Supportive, collaborative team culture Ongoing training and professional development opportunities Be part of a company that values your contribution and encourages growth Main Purpose of the Role: Reporting to the CFO, the HR Manager & Facilities Co-ordinator supports the smooth operation and growth of the business by ensuring effective people management, compliance, and a safe, well-maintained working environment. This role acts as the interface to co-ordinate with our health and safety consultants. The HR & Facilities Manager acts as a trusted point of contact for employees and management, ensuring HR processes run efficiently while facilities support business productivity. Duties and Responsibilities of the HR Manager & Facilities Co-ordinator: Manage recruitment, onboarding, contracts, employee records, and HR policies Support managers with employee relations, performance management, and disciplinary matters Ensure compliance with UK employment law and company procedures Support and ensure the company payroll is accurate. The main point of contact between the outsourced provider and the staff. Maintain HR systems, documentation, and reporting Track, analyze trends, report to management, OT, Sickness, Retention rates. Coordinate training, appraisals, and internal communications Support leadership with HR data and operational insights To Be Considered: 5-10 years of experience in HR role with good understanding of UK employment law & HR best practice. CIPD Qualifications, minimum level 5, ideally 7 HR experience gained within logistics, freight, or fast-paced operational environments Experience managing facilities, suppliers, or office operations Must have very strong IT skills / system Savvy Strong English verbal and written communication skill For full details, please contact Willis Global - Experts in Recruiting
Our client, a leading provider of comprehensive logistics and supply chain solutions, specialising in airfreight, warehousing, and distribution services, are looking for a HR Manager & Facilities Co-ordinator to join their team and be based at their offices in the London, Heathrow area. On Offer: Competitive salary package, up to £65K, depending on experience 2 days WFH, following the successful completion of probationary period, Dynamic office environment based at Heathrow with parking available Supportive, collaborative team culture Ongoing training and professional development opportunities Be part of a company that values your contribution and encourages growth Main Purpose of the Role: Reporting to the CFO, the HR Manager & Facilities Co-ordinator supports the smooth operation and growth of the business by ensuring effective people management, compliance, and a safe, well-maintained working environment. This role acts as the interface to co-ordinate with our health and safety consultants. The HR & Facilities Manager acts as a trusted point of contact for employees and management, ensuring HR processes run efficiently while facilities support business productivity. Duties and Responsibilities of the HR Manager & Facilities Co-ordinator: Manage recruitment, onboarding, contracts, employee records, and HR policies Support managers with employee relations, performance management, and disciplinary matters Ensure compliance with UK employment law and company procedures Support and ensure the company payroll is accurate. The main point of contact between the outsourced provider and the staff. Maintain HR systems, documentation, and reporting Track, analyze trends, report to management, OT, Sickness, Retention rates. Coordinate training, appraisals, and internal communications Support leadership with HR data and operational insights To Be Considered: 5-10 years of experience in HR role with good understanding of UK employment law & HR best practice. CIPD Qualifications, minimum level 5, ideally 7 HR experience gained within logistics, freight, or fast-paced operational environments Experience managing facilities, suppliers, or office operations Must have very strong IT skills / system Savvy Strong English verbal and written communication skill For full details, please contact Willis Global - Experts in Recruiting
Jun 20, 2026
Full time
Our client, a leading provider of comprehensive logistics and supply chain solutions, specialising in airfreight, warehousing, and distribution services, are looking for a HR Manager & Facilities Co-ordinator to join their team and be based at their offices in the London, Heathrow area. On Offer: Competitive salary package, up to £65K, depending on experience 2 days WFH, following the successful completion of probationary period, Dynamic office environment based at Heathrow with parking available Supportive, collaborative team culture Ongoing training and professional development opportunities Be part of a company that values your contribution and encourages growth Main Purpose of the Role: Reporting to the CFO, the HR Manager & Facilities Co-ordinator supports the smooth operation and growth of the business by ensuring effective people management, compliance, and a safe, well-maintained working environment. This role acts as the interface to co-ordinate with our health and safety consultants. The HR & Facilities Manager acts as a trusted point of contact for employees and management, ensuring HR processes run efficiently while facilities support business productivity. Duties and Responsibilities of the HR Manager & Facilities Co-ordinator: Manage recruitment, onboarding, contracts, employee records, and HR policies Support managers with employee relations, performance management, and disciplinary matters Ensure compliance with UK employment law and company procedures Support and ensure the company payroll is accurate. The main point of contact between the outsourced provider and the staff. Maintain HR systems, documentation, and reporting Track, analyze trends, report to management, OT, Sickness, Retention rates. Coordinate training, appraisals, and internal communications Support leadership with HR data and operational insights To Be Considered: 5-10 years of experience in HR role with good understanding of UK employment law & HR best practice. CIPD Qualifications, minimum level 5, ideally 7 HR experience gained within logistics, freight, or fast-paced operational environments Experience managing facilities, suppliers, or office operations Must have very strong IT skills / system Savvy Strong English verbal and written communication skill For full details, please contact Willis Global - Experts in Recruiting
Senior Air Import Co-ordinator required to join this busy Import team Location: Heathrow 4 on 4 off day shift-12-hour shifts from hrs Salary up to £40k About the role This role requires a proactive and well organised individual who must have extensive knowledge of import customs procedures , Import experience & pride themselves on customer service. Job role includes Managing all aspects from start to finish of the import process. Completing the custom procedures with total accuracy ensuring that deadlines are met both internally and those defined by customs Obtaining and communicating internally and externally all necessary information to ensure correct measures are in place and customer needs are met. Managing customer issues and the ability to deal with minor issues, disputes or complaints Ensuring documentation is up to date, loaded correctly and make Team Leaders aware of any issues that may arise Proactively actioning duties on a daily basis, supporting the team during times of absence or holidays Attend customer meetings and identifying areas and services we can sell to our existing clients Assist with staff training and sharing knowledge within the team Ability to meet tight deadlines Working well as part of a team and continually improving processes Any other duties as required by management for the smooth and efficient operation of the department What are the requirements? You will have excellent communication skills, spoken and written Build good working relationships with work colleagues and our customers Adequate knowledge ASM Sequioa & Cargo-wise Good working knowledge of Home Use / CFSP / Warehousing / Bonds / T1's / NCTS Understand incoterms and associated freight rate calculations Understand profiles and rates Excellent attention to detail and helpful nature Strong PC literacy including Word & Excel Please send your CV to Kellie Buckley We are only able to accept applications from candidates with previous experience for this role. If you do not hear from us your application has been unsuccessful.
Jun 19, 2026
Full time
Senior Air Import Co-ordinator required to join this busy Import team Location: Heathrow 4 on 4 off day shift-12-hour shifts from hrs Salary up to £40k About the role This role requires a proactive and well organised individual who must have extensive knowledge of import customs procedures , Import experience & pride themselves on customer service. Job role includes Managing all aspects from start to finish of the import process. Completing the custom procedures with total accuracy ensuring that deadlines are met both internally and those defined by customs Obtaining and communicating internally and externally all necessary information to ensure correct measures are in place and customer needs are met. Managing customer issues and the ability to deal with minor issues, disputes or complaints Ensuring documentation is up to date, loaded correctly and make Team Leaders aware of any issues that may arise Proactively actioning duties on a daily basis, supporting the team during times of absence or holidays Attend customer meetings and identifying areas and services we can sell to our existing clients Assist with staff training and sharing knowledge within the team Ability to meet tight deadlines Working well as part of a team and continually improving processes Any other duties as required by management for the smooth and efficient operation of the department What are the requirements? You will have excellent communication skills, spoken and written Build good working relationships with work colleagues and our customers Adequate knowledge ASM Sequioa & Cargo-wise Good working knowledge of Home Use / CFSP / Warehousing / Bonds / T1's / NCTS Understand incoterms and associated freight rate calculations Understand profiles and rates Excellent attention to detail and helpful nature Strong PC literacy including Word & Excel Please send your CV to Kellie Buckley We are only able to accept applications from candidates with previous experience for this role. If you do not hear from us your application has been unsuccessful.
Freight Force Recruitment Ltd
Bowburn, County Durham
Job Role: Workshop Manager Location: Bowburn, County Durham Salary: £48,000 - £52,000 per annum Hours: Monday to Friday with the occasional Saturdays as and where required Freight Force Recruitment Ltd are acting as an Employment Agency in relation to this permanent vacancy. Overview Freight Force Recruitment are working in partnership with a well-established UK and International haulage and warehousing company with over 50 years of industry experience. As a family-owned and operated business, we pride ourselves on delivering reliable transport and logistics solutions while maintaining the highest standards of fleet maintenance and operational compliance. The Role We are seeking an experienced and highly organised Workshop Manager to oversee the day-to-day operations of our busy workshop environment. The successful candidate will be responsible for managing workshop staff, ensuring all maintenance and repair work is completed efficiently, safely, and to a high standard, while maintaining excellent operational performance and customer satisfaction. This role requires strong leadership, technical knowledge, and the ability to manage workloads effectively within a fast-paced environment. Key Responsibilities Oversee the daily running of the workshop, ensuring maximum productivity and efficiency. Manage, motivate, and support workshop staff, including technicians, mechanics, and support personnel. Plan and allocate workloads to ensure deadlines and operational requirements are achieved. Ensure all servicing, maintenance, inspections, and repair work is completed to company and manufacturer standards. Maintain high standards of health and safety compliance throughout the workshop environment. Monitor workshop performance, productivity, and operational costs, implementing improvements where required. Ensure all vehicles, equipment, and tools are maintained and inspected appropriately. Liaise with suppliers, contractors, and external service providers when necessary. Maintain accurate maintenance records, job sheets, and compliance documentation. Support recruitment, training, and development of workshop personnel. Investigate and resolve technical or operational issues promptly and professionally. Ensure parts and stock levels are effectively managed to minimise downtime. Work closely with management and operational teams to support business objectives and service delivery. The key result measures are: Reduction in Sales refurbishment and repair costs (cost to business) Reduction in downtime between sale / rental and delivery of asset Continuous improvement of internal and external customer satisfaction Candidate Requirements Previous experience in a Workshop Manager or senior supervisory role. Strong technical understanding of vehicle maintenance, repairs, and workshop operations. Excellent leadership and people management skills. Ability to prioritise workloads and work effectively under pressure. Strong organisational and problem-solving abilities. Good understanding of health and safety regulations within a workshop environment. Good time management and able to meet deadlines. Commercially aware to identify efficiency opportunities without compromising quality Valid HGV Class 1 license (desirable) What We Offer Supportive and professional working environment. Company pension scheme. Use of company van and fuel card 25 days holiday plus statutory holidays. If you are a motivated and experienced professional looking to take the next step in your career, we would like to hear from you. Please submit an up-to-date copy of your CV for consideration.
Jun 18, 2026
Full time
Job Role: Workshop Manager Location: Bowburn, County Durham Salary: £48,000 - £52,000 per annum Hours: Monday to Friday with the occasional Saturdays as and where required Freight Force Recruitment Ltd are acting as an Employment Agency in relation to this permanent vacancy. Overview Freight Force Recruitment are working in partnership with a well-established UK and International haulage and warehousing company with over 50 years of industry experience. As a family-owned and operated business, we pride ourselves on delivering reliable transport and logistics solutions while maintaining the highest standards of fleet maintenance and operational compliance. The Role We are seeking an experienced and highly organised Workshop Manager to oversee the day-to-day operations of our busy workshop environment. The successful candidate will be responsible for managing workshop staff, ensuring all maintenance and repair work is completed efficiently, safely, and to a high standard, while maintaining excellent operational performance and customer satisfaction. This role requires strong leadership, technical knowledge, and the ability to manage workloads effectively within a fast-paced environment. Key Responsibilities Oversee the daily running of the workshop, ensuring maximum productivity and efficiency. Manage, motivate, and support workshop staff, including technicians, mechanics, and support personnel. Plan and allocate workloads to ensure deadlines and operational requirements are achieved. Ensure all servicing, maintenance, inspections, and repair work is completed to company and manufacturer standards. Maintain high standards of health and safety compliance throughout the workshop environment. Monitor workshop performance, productivity, and operational costs, implementing improvements where required. Ensure all vehicles, equipment, and tools are maintained and inspected appropriately. Liaise with suppliers, contractors, and external service providers when necessary. Maintain accurate maintenance records, job sheets, and compliance documentation. Support recruitment, training, and development of workshop personnel. Investigate and resolve technical or operational issues promptly and professionally. Ensure parts and stock levels are effectively managed to minimise downtime. Work closely with management and operational teams to support business objectives and service delivery. The key result measures are: Reduction in Sales refurbishment and repair costs (cost to business) Reduction in downtime between sale / rental and delivery of asset Continuous improvement of internal and external customer satisfaction Candidate Requirements Previous experience in a Workshop Manager or senior supervisory role. Strong technical understanding of vehicle maintenance, repairs, and workshop operations. Excellent leadership and people management skills. Ability to prioritise workloads and work effectively under pressure. Strong organisational and problem-solving abilities. Good understanding of health and safety regulations within a workshop environment. Good time management and able to meet deadlines. Commercially aware to identify efficiency opportunities without compromising quality Valid HGV Class 1 license (desirable) What We Offer Supportive and professional working environment. Company pension scheme. Use of company van and fuel card 25 days holiday plus statutory holidays. If you are a motivated and experienced professional looking to take the next step in your career, we would like to hear from you. Please submit an up-to-date copy of your CV for consideration.
Bradley David Associates seeking a driven and ambitious B usiness Development Manager to support the continued growth of an established logistics business. Based in Bradford, this role is ideal for candidates located in the Bradford/Leeds area and offers the opportunity to shape the future of international and UK export/import services. You will play a key role in securing new business, developing long-term client partnerships, and driving growth across global markets. Working closely with the leadership team, you'll contribute to strategic planning while enjoying autonomy to build and manage your own client portfolio. Key Responsibilities Identify and secure new business opportunities across Europe with a focus on Air, Road, and Sea freight, as well as import/export and time-critical logistics. Build and maintain strong, long-lasting relationships to ensure repeat business and account growth. Collaborate with the leadership team on strategic business planning for the Global Division. Manage a pipeline of opportunities effectively using CRM systems. Provide regular updates, forecasts, and performance reports. Travel across the North of England and Scotland to meet clients and expand market presence. Requirements Proven experience in Air, Sea, and Road freight with strong knowledge of import/export procedures. Demonstrable track record in B2B sales or business development. Ability to build rapport quickly and maintain long-term client relationships. Self-motivated, results-driven, and able to work independently as well as collaboratively. Strong commercial awareness, problem-solving abilities, and negotiation skills. Excellent communication and presentation skills.
Jun 16, 2026
Full time
Bradley David Associates seeking a driven and ambitious B usiness Development Manager to support the continued growth of an established logistics business. Based in Bradford, this role is ideal for candidates located in the Bradford/Leeds area and offers the opportunity to shape the future of international and UK export/import services. You will play a key role in securing new business, developing long-term client partnerships, and driving growth across global markets. Working closely with the leadership team, you'll contribute to strategic planning while enjoying autonomy to build and manage your own client portfolio. Key Responsibilities Identify and secure new business opportunities across Europe with a focus on Air, Road, and Sea freight, as well as import/export and time-critical logistics. Build and maintain strong, long-lasting relationships to ensure repeat business and account growth. Collaborate with the leadership team on strategic business planning for the Global Division. Manage a pipeline of opportunities effectively using CRM systems. Provide regular updates, forecasts, and performance reports. Travel across the North of England and Scotland to meet clients and expand market presence. Requirements Proven experience in Air, Sea, and Road freight with strong knowledge of import/export procedures. Demonstrable track record in B2B sales or business development. Ability to build rapport quickly and maintain long-term client relationships. Self-motivated, results-driven, and able to work independently as well as collaboratively. Strong commercial awareness, problem-solving abilities, and negotiation skills. Excellent communication and presentation skills.
Customs Compliance Administrator Burnley HYBRID Your Role Play a key part in ensuring seamless import/ export processes, driving accuracy, efficiency, and compliance across a dynamic and growing business. This 15 Month FTC role offers the opportunity to develop specialist knowledge in customs, trade compliance, and cross-border supply chain coordination while working with diverse stakeholders. Safran - Here, we craft excellence together. At Safran, excellence is a journey - and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision. We are looking for passionate individuals to join our team as a Customs Compliance Administrator at Burnley site. About Safran Nacelles: Safran Nacelles is a worldwide leader in aircraft engine nacelles. Our products and services equip all aircraft types; regional, business, short, medium and long-range commercial aircraft. Our expertise covers nacelle design, manufacturing, integration, maintenance and services. Our site in Burnley provides employment to almost 700 people and we are proud to be one of the largest private sector employers in Burnley. Looking after the people who make Safran great is our priority. We offer a range of flexible benefits designed to support you-both in and out of work, including: 15 Month Fixed Term Contract 37 hour working week over 4.5 days with a 1pm Finish on Fridays 25 days' holiday + bank holidays (plus the option to buy an additional 5 days) 10% employer pension contribution (5% employee contribution) 4X life insurance benefit as a member of the pension scheme Non-contributory BUPA private medical insurance plan Excellent training, education, and development schemes Wellbeing support through our employee assistance programme: 24/7 mental health support, access to remote GP appointments, medical second options, and physiotherapy Responsibilities Prepare import files and issue clearance instructions to agents in line with transport bookings and delivery deadlines Support IPR processes, including compiling the quarterly Bill of Discharge Coordinate with couriers to manage pickups/deliveries and ensure correct documentation is issued on time Maintain and archive all import/export documentation accurately and compliantly Reconcile MSS data against the import log to ensure data accuracy Identify discrepancies and submit post-entry amendments where required Produce and issue documentation for tooling transfers (permanent import/export) across international sister sites What You'll Bring Experience in customs, logistics, freight forwarding, or supply chain administration Good understanding of import/ export documentation and clearance processes Strong administrative and organisational skills with high attention to detail and data accuracy Ability to reconcile data, identify discrepancies, and manage compliance-related records Confident communicator with the ability to prioritise workloads and build effective working relationships At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone. We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role. Please let us know if you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation.
Jun 16, 2026
Contractor
Customs Compliance Administrator Burnley HYBRID Your Role Play a key part in ensuring seamless import/ export processes, driving accuracy, efficiency, and compliance across a dynamic and growing business. This 15 Month FTC role offers the opportunity to develop specialist knowledge in customs, trade compliance, and cross-border supply chain coordination while working with diverse stakeholders. Safran - Here, we craft excellence together. At Safran, excellence is a journey - and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision. We are looking for passionate individuals to join our team as a Customs Compliance Administrator at Burnley site. About Safran Nacelles: Safran Nacelles is a worldwide leader in aircraft engine nacelles. Our products and services equip all aircraft types; regional, business, short, medium and long-range commercial aircraft. Our expertise covers nacelle design, manufacturing, integration, maintenance and services. Our site in Burnley provides employment to almost 700 people and we are proud to be one of the largest private sector employers in Burnley. Looking after the people who make Safran great is our priority. We offer a range of flexible benefits designed to support you-both in and out of work, including: 15 Month Fixed Term Contract 37 hour working week over 4.5 days with a 1pm Finish on Fridays 25 days' holiday + bank holidays (plus the option to buy an additional 5 days) 10% employer pension contribution (5% employee contribution) 4X life insurance benefit as a member of the pension scheme Non-contributory BUPA private medical insurance plan Excellent training, education, and development schemes Wellbeing support through our employee assistance programme: 24/7 mental health support, access to remote GP appointments, medical second options, and physiotherapy Responsibilities Prepare import files and issue clearance instructions to agents in line with transport bookings and delivery deadlines Support IPR processes, including compiling the quarterly Bill of Discharge Coordinate with couriers to manage pickups/deliveries and ensure correct documentation is issued on time Maintain and archive all import/export documentation accurately and compliantly Reconcile MSS data against the import log to ensure data accuracy Identify discrepancies and submit post-entry amendments where required Produce and issue documentation for tooling transfers (permanent import/export) across international sister sites What You'll Bring Experience in customs, logistics, freight forwarding, or supply chain administration Good understanding of import/ export documentation and clearance processes Strong administrative and organisational skills with high attention to detail and data accuracy Ability to reconcile data, identify discrepancies, and manage compliance-related records Confident communicator with the ability to prioritise workloads and build effective working relationships At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone. We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role. Please let us know if you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation.
Freightserve recruitment are looking for a Customs Manager who is experienced within Fine Arts. The company is based in the North West London area. Job Description:- We are seeking an experienced and meticulous Customs Manager to lead The customs operations. This is a crucial management position responsible for the complete customs lifecycle of all shipments-road, sea, and air-ensuring full compliance with international trade laws and specific regulations governing cultural property. Previous experience within the fine art shipping sector is essential. Customs Operations & Management Road Freight Expertise: Directly oversee and ensure the compliant execution of customs procedures for all road freight movements, including the accurate raising of import entries (permanent, temporary, and under relief) and the timely and accurate discharging (acquittal) of T-forms (Transit Documents) to avoid customs penalties. Air and Sea Oversight: Act as the final authority for all customs declarations related to air and sea freight import shipments, ensuring proper valuation, classification, and application of specific regimes. Compliance and Risk Management: Take ultimate responsibility for the company's entire customs compliance program. Proactively monitor changes in customs regulations, trade agreements, and specific cultural property laws to mitigate risk. Team Leadership: Manage, mentor, and train a small, dedicated customs team, setting performance standards and ensuring procedural consistency across all modes of transport. Specialised Procedures & Record Keeping Temporary Admission (TA) Management: Oversee the entire process for art imported under Temporary Admission (TA), including maintaining meticulous records, monitoring expiry deadlines, and ensuring timely re-export or change of regime. Bonded Warehouse Control: Manage and maintain the integrity of our bonded warehouse (Customs Warehouse) records and inventory control system, ensuring full compliance with customs audit requirements for goods held under duty and tax suspension. Audits and Reporting: Serve as the primary point of contact for external customs audits, providing detailed documentation and comprehensive reports to satisfy regulatory bodies. Essential Requirements:- Sector Experience is Mandatory: A minimum of 5 years of dedicated experience in customs management, with at least 2 years in the fine art shipping, logistics, or cultural sector specifically. Technical Proficiency: Extensive practical knowledge of import/export customs regimes, valuation, classification (HS Codes), and experience with the New Computerised Transit System (NCTS). Regulatory Acumen: Deep understanding of complex customs procedures, including Temporary Admission (TA), Customs Warehousing, and specific cultural goods regulations. Management Skills: Proven ability to lead, develop, and manage a small, high-performing team. As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.
Oct 08, 2025
Full time
Freightserve recruitment are looking for a Customs Manager who is experienced within Fine Arts. The company is based in the North West London area. Job Description:- We are seeking an experienced and meticulous Customs Manager to lead The customs operations. This is a crucial management position responsible for the complete customs lifecycle of all shipments-road, sea, and air-ensuring full compliance with international trade laws and specific regulations governing cultural property. Previous experience within the fine art shipping sector is essential. Customs Operations & Management Road Freight Expertise: Directly oversee and ensure the compliant execution of customs procedures for all road freight movements, including the accurate raising of import entries (permanent, temporary, and under relief) and the timely and accurate discharging (acquittal) of T-forms (Transit Documents) to avoid customs penalties. Air and Sea Oversight: Act as the final authority for all customs declarations related to air and sea freight import shipments, ensuring proper valuation, classification, and application of specific regimes. Compliance and Risk Management: Take ultimate responsibility for the company's entire customs compliance program. Proactively monitor changes in customs regulations, trade agreements, and specific cultural property laws to mitigate risk. Team Leadership: Manage, mentor, and train a small, dedicated customs team, setting performance standards and ensuring procedural consistency across all modes of transport. Specialised Procedures & Record Keeping Temporary Admission (TA) Management: Oversee the entire process for art imported under Temporary Admission (TA), including maintaining meticulous records, monitoring expiry deadlines, and ensuring timely re-export or change of regime. Bonded Warehouse Control: Manage and maintain the integrity of our bonded warehouse (Customs Warehouse) records and inventory control system, ensuring full compliance with customs audit requirements for goods held under duty and tax suspension. Audits and Reporting: Serve as the primary point of contact for external customs audits, providing detailed documentation and comprehensive reports to satisfy regulatory bodies. Essential Requirements:- Sector Experience is Mandatory: A minimum of 5 years of dedicated experience in customs management, with at least 2 years in the fine art shipping, logistics, or cultural sector specifically. Technical Proficiency: Extensive practical knowledge of import/export customs regimes, valuation, classification (HS Codes), and experience with the New Computerised Transit System (NCTS). Regulatory Acumen: Deep understanding of complex customs procedures, including Temporary Admission (TA), Customs Warehousing, and specific cultural goods regulations. Management Skills: Proven ability to lead, develop, and manage a small, high-performing team. As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.
Role: Assistant Shipping Manager Location: Bromborough Type: Permanent Salary: Up to £37,000 DOE + bonus scheme Type: Monday-Friday days Russell Taylor Group are seeking an Assistant Shipping Manager to support our client's international logistics and fulfilment operations. This role is ideal for effective logistics professionals with strong leadership experience and an impeccable eye for detail. The role: Manage all aspects of logistics (air, sea, and road) and communicate with carriers to guarantee on-time, economical delivery. Manage and instruct the packing team to improve workflow effectiveness and guarantee quality assurance. Comply with international trade standards when creating packing lists, invoices, customs declarations, and other shipment documentation. Share information and address any shipping-related concerns with internal teams, freight forwarders, and suppliers on a regular basis. Proactively look for ways to streamline logistics procedures and cut expenses. Use ERP & WMS to track shipments and deliver performance reports. The candidate: 5 years' experience in shipping and logistics 2 years in a managerial or supervisory role Knowledge of freight methods Excellent problem-solving skills and meticulousness to guarantee order accuracy and eliminate delays. Previous experience using an ERP and Warehouse Management System A thorough understanding of customs documentation and UK HMRC regulations is required. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
Oct 07, 2025
Full time
Role: Assistant Shipping Manager Location: Bromborough Type: Permanent Salary: Up to £37,000 DOE + bonus scheme Type: Monday-Friday days Russell Taylor Group are seeking an Assistant Shipping Manager to support our client's international logistics and fulfilment operations. This role is ideal for effective logistics professionals with strong leadership experience and an impeccable eye for detail. The role: Manage all aspects of logistics (air, sea, and road) and communicate with carriers to guarantee on-time, economical delivery. Manage and instruct the packing team to improve workflow effectiveness and guarantee quality assurance. Comply with international trade standards when creating packing lists, invoices, customs declarations, and other shipment documentation. Share information and address any shipping-related concerns with internal teams, freight forwarders, and suppliers on a regular basis. Proactively look for ways to streamline logistics procedures and cut expenses. Use ERP & WMS to track shipments and deliver performance reports. The candidate: 5 years' experience in shipping and logistics 2 years in a managerial or supervisory role Knowledge of freight methods Excellent problem-solving skills and meticulousness to guarantee order accuracy and eliminate delays. Previous experience using an ERP and Warehouse Management System A thorough understanding of customs documentation and UK HMRC regulations is required. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
Fine Art Customs Manager - London Location: London Vacancy Reference: 58556 Our client, a leading international fine art logistics and shipping company, is seeking a highly skilled and detail-driven Fine Art Customs Manager . This is a senior management role overseeing the entire customs process for fine art shipments by road, sea, and air. This position is crucial to ensuring smooth global transportation of high-value art, antiques, and cultural property, while guaranteeing compliance with customs regulations and international trade law. Previous experience in fine art shipping or cultural property logistics is essential. The Role: As Fine Art Customs Manager , you will be responsible for leading a dedicated customs team, ensuring all import and export procedures are executed to the highest standards. You will take full ownership of compliance, provide expert oversight for customs declarations across all transport modes, and safeguard the company's reputation with customs authorities, galleries, and high-profile clients worldwide. Key Responsibilities: Oversee customs operations across road freight, sea freight, and air freight . Ensure accurate preparation of import entries (permanent, temporary, and relief) and the timely discharge of T-forms (Transit Documents). Act as the final authority for customs declarations, ensuring correct valuation, HS classification, and regime application. Lead the company's customs compliance programme , monitoring regulatory changes and cultural property laws. Manage, mentor, and develop a small customs team, setting standards of accuracy and efficiency. Administer Temporary Admission (TA) procedures, monitoring deadlines and ensuring compliant re-export or regime changes. Maintain and control bonded warehouse records, ensuring full audit compliance. Represent the company during customs audits, preparing and presenting detailed reports. Essential Requirements: Minimum 5 years' experience in customs management, including at least 2 years in fine art shipping, logistics, or cultural property. In-depth knowledge of import/export regimes, HS Codes, valuation, and the New Computerised Transit System (NCTS) . Expertise in Temporary Admission (TA) , Customs Warehousing, and cultural goods regulations. Strong leadership skills with proven experience managing a small, high-performing team. Excellent communication skills for liaising with HMRC, customs authorities, internal teams, and fine art clients. Why Apply? This is a rare opportunity to step into a senior role within a world-class fine art shipping company. You will work with some of the most prestigious art collections, galleries, and cultural institutions, ensuring their priceless works move seamlessly across borders. Apply Now If you are an experienced customs professional with expertise in fine art logistics and the drive to lead a high-performing team, we would love to hear from you. Contact us today. About Red Recruit Global For over 23 years, Red Recruit Global has proudly supported the fine art logistics sector, partnering with leading organisations and helping professionals shape rewarding careers. If you are considering your next move, our experienced consultants are here to provide confidential guidance and support.
Oct 07, 2025
Full time
Fine Art Customs Manager - London Location: London Vacancy Reference: 58556 Our client, a leading international fine art logistics and shipping company, is seeking a highly skilled and detail-driven Fine Art Customs Manager . This is a senior management role overseeing the entire customs process for fine art shipments by road, sea, and air. This position is crucial to ensuring smooth global transportation of high-value art, antiques, and cultural property, while guaranteeing compliance with customs regulations and international trade law. Previous experience in fine art shipping or cultural property logistics is essential. The Role: As Fine Art Customs Manager , you will be responsible for leading a dedicated customs team, ensuring all import and export procedures are executed to the highest standards. You will take full ownership of compliance, provide expert oversight for customs declarations across all transport modes, and safeguard the company's reputation with customs authorities, galleries, and high-profile clients worldwide. Key Responsibilities: Oversee customs operations across road freight, sea freight, and air freight . Ensure accurate preparation of import entries (permanent, temporary, and relief) and the timely discharge of T-forms (Transit Documents). Act as the final authority for customs declarations, ensuring correct valuation, HS classification, and regime application. Lead the company's customs compliance programme , monitoring regulatory changes and cultural property laws. Manage, mentor, and develop a small customs team, setting standards of accuracy and efficiency. Administer Temporary Admission (TA) procedures, monitoring deadlines and ensuring compliant re-export or regime changes. Maintain and control bonded warehouse records, ensuring full audit compliance. Represent the company during customs audits, preparing and presenting detailed reports. Essential Requirements: Minimum 5 years' experience in customs management, including at least 2 years in fine art shipping, logistics, or cultural property. In-depth knowledge of import/export regimes, HS Codes, valuation, and the New Computerised Transit System (NCTS) . Expertise in Temporary Admission (TA) , Customs Warehousing, and cultural goods regulations. Strong leadership skills with proven experience managing a small, high-performing team. Excellent communication skills for liaising with HMRC, customs authorities, internal teams, and fine art clients. Why Apply? This is a rare opportunity to step into a senior role within a world-class fine art shipping company. You will work with some of the most prestigious art collections, galleries, and cultural institutions, ensuring their priceless works move seamlessly across borders. Apply Now If you are an experienced customs professional with expertise in fine art logistics and the drive to lead a high-performing team, we would love to hear from you. Contact us today. About Red Recruit Global For over 23 years, Red Recruit Global has proudly supported the fine art logistics sector, partnering with leading organisations and helping professionals shape rewarding careers. If you are considering your next move, our experienced consultants are here to provide confidential guidance and support.
Got People Recruitment are proud to be partnering with a rapidly growing company in their search for a Warehouse Supervisor to join their team. Ideally on a temp to perm contract to start with As Warehouse Supervisor, you will be responsible for overseeing the daily operations of the warehouse. This Nationwide courier specialising in the collection and delivery of Air Freight. Benefits/Hours of a Warehouse Supervisor Hours Mon Fri 8am till 6pm Pension Succession planning and development opportunities Free onsite parking Key Responsibilities: Lead and manage the warehouse team to meet daily operational targets Plan staffing and workload effectively to ensure smooth warehouse operations Oversee incoming deliveries and ensure quality standards are upheld Maintain the warehouse training matrix and ensure staff development Ensure all warehouse areas remain clean, organised, and compliant Attend meetings Drive lean principles and support continuous improvement initiatives Undertake hands-on warehouse tasks when required Required skills & experience Warehouse Supervisor: Counterbalance liecnece (Not essential training given) Knowledge of warehouse management system (Needs to be implemented) Proven leadership and people management experience Excellent communication skills both written and verbal Salary upto 35,000 for the right person (Temp to perm)
Oct 06, 2025
Seasonal
Got People Recruitment are proud to be partnering with a rapidly growing company in their search for a Warehouse Supervisor to join their team. Ideally on a temp to perm contract to start with As Warehouse Supervisor, you will be responsible for overseeing the daily operations of the warehouse. This Nationwide courier specialising in the collection and delivery of Air Freight. Benefits/Hours of a Warehouse Supervisor Hours Mon Fri 8am till 6pm Pension Succession planning and development opportunities Free onsite parking Key Responsibilities: Lead and manage the warehouse team to meet daily operational targets Plan staffing and workload effectively to ensure smooth warehouse operations Oversee incoming deliveries and ensure quality standards are upheld Maintain the warehouse training matrix and ensure staff development Ensure all warehouse areas remain clean, organised, and compliant Attend meetings Drive lean principles and support continuous improvement initiatives Undertake hands-on warehouse tasks when required Required skills & experience Warehouse Supervisor: Counterbalance liecnece (Not essential training given) Knowledge of warehouse management system (Needs to be implemented) Proven leadership and people management experience Excellent communication skills both written and verbal Salary upto 35,000 for the right person (Temp to perm)
A Rapidly expanding FMCG Food Manufacturer is working exclusively with me to secure a Supply Chain Export Leader to join their team. The Supply Chain Export Leader will have the opportunity to be part of a continued success story within a business with global reach and who operate in a niche, high premium category from a pallet air freight, to a container road freight or deep sea. Supply Chain Excellence Leader responsibilities include: Administer the documented and logistics process in the business including the liaison with key stakeholders internally and externally. Work closely with key markets: North America, Europe, and parts of Asia Pacific. Logistics organisation, shipping price negotiation and/or monitoring, and customer service engagement. Technical knowledge to include label content and barcodes /product identifiers and an understanding of internal manufacturing key information and processes such as batch coding. Accuracy for customs and shipping records in the written word and numbers (maths) are an essential skill. Must be a team player to naturally deputise their work or hand over for shipping out of normal hours or when on holiday. You will ideally be a Supply Chain Export Leader / Supply Chain & Export professional within a food manufacturing environment. This role will require a very level headed, resourceful troubleshooter with good maths / IT skills. To apply, please email a cv
Oct 06, 2025
Full time
A Rapidly expanding FMCG Food Manufacturer is working exclusively with me to secure a Supply Chain Export Leader to join their team. The Supply Chain Export Leader will have the opportunity to be part of a continued success story within a business with global reach and who operate in a niche, high premium category from a pallet air freight, to a container road freight or deep sea. Supply Chain Excellence Leader responsibilities include: Administer the documented and logistics process in the business including the liaison with key stakeholders internally and externally. Work closely with key markets: North America, Europe, and parts of Asia Pacific. Logistics organisation, shipping price negotiation and/or monitoring, and customer service engagement. Technical knowledge to include label content and barcodes /product identifiers and an understanding of internal manufacturing key information and processes such as batch coding. Accuracy for customs and shipping records in the written word and numbers (maths) are an essential skill. Must be a team player to naturally deputise their work or hand over for shipping out of normal hours or when on holiday. You will ideally be a Supply Chain Export Leader / Supply Chain & Export professional within a food manufacturing environment. This role will require a very level headed, resourceful troubleshooter with good maths / IT skills. To apply, please email a cv
Our client are a leading manufacturer of precision parts for the aerospace industry. They are looking to add a dynamic Trade Compliance Manager to their team on a permanent basis. This would be a great fit for a meticulous individual who enjoys challenge and variety in their day to day. Trade Compliance Manager (ITAR) Permanent position Global manufacturer of precision components 10% matched pension, 25 days holiday & life assurance Relocation assistance This position requires significant experience with ITAR (International Traffic in Arms Regulations) and EAR (Export Administration Regulations and UK Customs Handling of Import & Export Freight (CHIEF) regulations. The Trade Compliance Manager will ensure that all trade compliance requirements are met, including managing the international shipping process, handling export and import documentation, and overseeing the use of licenses, exceptions, and exemptions. The role also involves conducting internal audits, providing internal training, developing and maintaining internal trade compliance processes and policies, and ensuring that compliance standards are consistently met.The Trade Compliance Manager will work closely with the Regional/Senior Trade Compliance Manager or Director to ensure the efficient and compliant operation of all trade activities at the site. KEY RESPONSIBILITIES: Comply with the Conduct Requirements and Export Compliance Manual/Handbook. Oversee trade compliance activities at the manufacturing location, ensuring full adherence to ITAR, EAR, UK Customs Handling of Import & Export Freight (CHIEF) regulations and other relevant export/import regulations. Maintain and enforce internal trade compliance processes and policies, ensuring they align with legal and regulatory requirements. Ensure the proper documentation is in place for international shipments, including Commercial Invoices, Customs Filings, Air Waybill (AWB),Ocean Waybill or Truck Waybill, export licenses, and any applicable exceptions or exemptions. Conduct regular internal audits of the site's trade compliance activities, identifying potential risks and implementing corrective actions as necessary. Provide internal training to site employees on trade compliance matters, ensuring they understand regulatory requirements and company policies. Develop and deliver training sessions to increase awareness of trade compliance practices across the site. Collaborate with the Regional/Senior Trade Compliance Manager or Director /DCM to develop and implement trade compliance procedures, controls, and best practices. Review and approve export and import documentation for accuracy and compliance with legal and company requirements. Manage and maintain export classification product matrix. Manage and maintain export licenses applications and management Work closely with internal teams (logistics, shipping, legal, etc.) to ensure the smooth processing of international shipments. Ensure compliance with all regulatory reporting requirements, including any needed filings for export licenses, customs clearance and recordkeeping. Responsible for Customs Duty Reduction Program such as Inward Processing Relief (IPR) Maintain and update site records to ensure compliance with internal policies and legal requirements. Monitor changes in export and import regulations and work with the leadership team to implement necessary changes to ensure continued compliance. Education/Experience: Bachelor's degree preferred and experience working in trade compliance Proven track record and experience in trade compliance, specifically with ITAR, EAR and UK Strategic Export Control List regulations. Experience working with the U.S. Department of State (ITAR) and the Department of Commerce (EAR) or equivalent. Knowledge of automated trade compliance systems and reporting platforms. Strong knowledge of UK Customs Handling of Import & Export Freight (CHIEF) regulations Strong knowledge of international shipping processes, including Commercial Invoices, Customs Clearance, Waybill (Air, Ocean or Truck), export/import licensing, and exception/exemption use. Experience conducting internal audits of trade compliance practices and implementing corrective actions. Ability to develop and deliver effective internal training programs on trade compliance topics. Experience in developing and implementing internal trade compliance processes, policies, and procedures. Familiarity with export licensing, export classification, and UK, EU, and U.S. Customs regulations. Strong problem-solving skills and the ability to make decisions under pressure. Ability to work independently and in a team Working Hours: Monday to Thursday 8am to 4:15pm Friday - 8am to 3pm Benefits 25 days annual leave plus bank holidays 10% matched pension 3x annual salary life assurance Profit related bonus scheme Please note this role will be site based and is subject to the International Traffic in Arms Regulations (ITAR) which requires the jobholder to obtain a UK Government Baseline Personnel Security Standard clearance .
Oct 06, 2025
Full time
Our client are a leading manufacturer of precision parts for the aerospace industry. They are looking to add a dynamic Trade Compliance Manager to their team on a permanent basis. This would be a great fit for a meticulous individual who enjoys challenge and variety in their day to day. Trade Compliance Manager (ITAR) Permanent position Global manufacturer of precision components 10% matched pension, 25 days holiday & life assurance Relocation assistance This position requires significant experience with ITAR (International Traffic in Arms Regulations) and EAR (Export Administration Regulations and UK Customs Handling of Import & Export Freight (CHIEF) regulations. The Trade Compliance Manager will ensure that all trade compliance requirements are met, including managing the international shipping process, handling export and import documentation, and overseeing the use of licenses, exceptions, and exemptions. The role also involves conducting internal audits, providing internal training, developing and maintaining internal trade compliance processes and policies, and ensuring that compliance standards are consistently met.The Trade Compliance Manager will work closely with the Regional/Senior Trade Compliance Manager or Director to ensure the efficient and compliant operation of all trade activities at the site. KEY RESPONSIBILITIES: Comply with the Conduct Requirements and Export Compliance Manual/Handbook. Oversee trade compliance activities at the manufacturing location, ensuring full adherence to ITAR, EAR, UK Customs Handling of Import & Export Freight (CHIEF) regulations and other relevant export/import regulations. Maintain and enforce internal trade compliance processes and policies, ensuring they align with legal and regulatory requirements. Ensure the proper documentation is in place for international shipments, including Commercial Invoices, Customs Filings, Air Waybill (AWB),Ocean Waybill or Truck Waybill, export licenses, and any applicable exceptions or exemptions. Conduct regular internal audits of the site's trade compliance activities, identifying potential risks and implementing corrective actions as necessary. Provide internal training to site employees on trade compliance matters, ensuring they understand regulatory requirements and company policies. Develop and deliver training sessions to increase awareness of trade compliance practices across the site. Collaborate with the Regional/Senior Trade Compliance Manager or Director /DCM to develop and implement trade compliance procedures, controls, and best practices. Review and approve export and import documentation for accuracy and compliance with legal and company requirements. Manage and maintain export classification product matrix. Manage and maintain export licenses applications and management Work closely with internal teams (logistics, shipping, legal, etc.) to ensure the smooth processing of international shipments. Ensure compliance with all regulatory reporting requirements, including any needed filings for export licenses, customs clearance and recordkeeping. Responsible for Customs Duty Reduction Program such as Inward Processing Relief (IPR) Maintain and update site records to ensure compliance with internal policies and legal requirements. Monitor changes in export and import regulations and work with the leadership team to implement necessary changes to ensure continued compliance. Education/Experience: Bachelor's degree preferred and experience working in trade compliance Proven track record and experience in trade compliance, specifically with ITAR, EAR and UK Strategic Export Control List regulations. Experience working with the U.S. Department of State (ITAR) and the Department of Commerce (EAR) or equivalent. Knowledge of automated trade compliance systems and reporting platforms. Strong knowledge of UK Customs Handling of Import & Export Freight (CHIEF) regulations Strong knowledge of international shipping processes, including Commercial Invoices, Customs Clearance, Waybill (Air, Ocean or Truck), export/import licensing, and exception/exemption use. Experience conducting internal audits of trade compliance practices and implementing corrective actions. Ability to develop and deliver effective internal training programs on trade compliance topics. Experience in developing and implementing internal trade compliance processes, policies, and procedures. Familiarity with export licensing, export classification, and UK, EU, and U.S. Customs regulations. Strong problem-solving skills and the ability to make decisions under pressure. Ability to work independently and in a team Working Hours: Monday to Thursday 8am to 4:15pm Friday - 8am to 3pm Benefits 25 days annual leave plus bank holidays 10% matched pension 3x annual salary life assurance Profit related bonus scheme Please note this role will be site based and is subject to the International Traffic in Arms Regulations (ITAR) which requires the jobholder to obtain a UK Government Baseline Personnel Security Standard clearance .
A Rapidly expanding FMCG Food Manufacturer is currently recruiting for a Supply Chain Export Leader to join their team. The Supply Chain Export Leader will have the opportunity to be part of a continued success story within a business with global reach and who operate in a niche, high premium category from a pallet air freight, to a container road freight or deep sea. Supply Chain Export Leader responsibilities include: Administer the documented and logistics process in the business including the liaison with key stakeholders internally and externally. Work closely with key markets: North America, Europe, and parts of Asia Pacific. Logistics organisation, shipping price negotiation and/or monitoring, and customer service engagement. Technical knowledge to include label content and barcodes /product identifiers and an understanding of internal manufacturing key information and processes such as batch coding. Accuracy for customs and shipping records in the written word and numbers (maths) are an essential skill. Must be a team player to naturally deputise their work or hand over for shipping out of normal hours or when on holiday. You will ideally be a Supply Chain Export Leader / Supply Chain & Export professional within a food manufacturing environment. This role will require a very level headed, resourceful troubleshooter with good maths / IT skills. To apply, please email a cv
Sep 23, 2025
Full time
A Rapidly expanding FMCG Food Manufacturer is currently recruiting for a Supply Chain Export Leader to join their team. The Supply Chain Export Leader will have the opportunity to be part of a continued success story within a business with global reach and who operate in a niche, high premium category from a pallet air freight, to a container road freight or deep sea. Supply Chain Export Leader responsibilities include: Administer the documented and logistics process in the business including the liaison with key stakeholders internally and externally. Work closely with key markets: North America, Europe, and parts of Asia Pacific. Logistics organisation, shipping price negotiation and/or monitoring, and customer service engagement. Technical knowledge to include label content and barcodes /product identifiers and an understanding of internal manufacturing key information and processes such as batch coding. Accuracy for customs and shipping records in the written word and numbers (maths) are an essential skill. Must be a team player to naturally deputise their work or hand over for shipping out of normal hours or when on holiday. You will ideally be a Supply Chain Export Leader / Supply Chain & Export professional within a food manufacturing environment. This role will require a very level headed, resourceful troubleshooter with good maths / IT skills. To apply, please email a cv
