This award-winning scale-up, based in Farringdon, is the UK market leader when it comes to connecting households and cleaners (kind of like Deliveroo, but for home services). They make it easy for customers to book, manage and pay their cleaner online and have created the best place for cleaners to find work.They're now 10 years old with over 10,000 customers, 1,500 cleaners and a consistent track record of rapid growth. They have big plans to replicate this success outside London and in whole new verticals such as gardening and end-of-tenancy cleaning, so they're looking for bright and ambitious people to help make this happen.This role in Customer Ops is their entry point for talented graduates into the business. Previous joiners have moved up into senior management, become marketing leads and have used the skills they've learned to move into all kinds of great roles. Your day-to-day responsibilities: Solving queries and problems from customers and cleaners via phone, messaging and email; you'll have agency to do the right thing, not follow a script Helping to solve thornier issues such as customer complaints or cleaners who need to take time off at late notice Onboarding our new cleaners via online calls, listening to their questions and helping to set them up for succes As you get more experienced, you'll expand your knowledge and responsibilities into any number of areas, for example: using data to match supply (cleaners) with demand (bookings), helping with online help centre content, learning about tradespeople and becoming the main growth person for an entirely new product (like plumbing or gardening!) About you: Passionate about delivering an amazing customer experience Incredibly organised and detail-oriented, with outstanding critical thinking and creative problem solving skills Exceptional communication skills, both written and verbal A positive and high-energy attitude Ambition to take on more responsibility and ownership quickly Benefits: Up to 20 'work from anywhere' days per year Posh Christmas and summer parties Tons of sponsored (but not too heavily organised!) office fun Access to apprenticeships and formal coaching
Jun 19, 2026
Full time
This award-winning scale-up, based in Farringdon, is the UK market leader when it comes to connecting households and cleaners (kind of like Deliveroo, but for home services). They make it easy for customers to book, manage and pay their cleaner online and have created the best place for cleaners to find work.They're now 10 years old with over 10,000 customers, 1,500 cleaners and a consistent track record of rapid growth. They have big plans to replicate this success outside London and in whole new verticals such as gardening and end-of-tenancy cleaning, so they're looking for bright and ambitious people to help make this happen.This role in Customer Ops is their entry point for talented graduates into the business. Previous joiners have moved up into senior management, become marketing leads and have used the skills they've learned to move into all kinds of great roles. Your day-to-day responsibilities: Solving queries and problems from customers and cleaners via phone, messaging and email; you'll have agency to do the right thing, not follow a script Helping to solve thornier issues such as customer complaints or cleaners who need to take time off at late notice Onboarding our new cleaners via online calls, listening to their questions and helping to set them up for succes As you get more experienced, you'll expand your knowledge and responsibilities into any number of areas, for example: using data to match supply (cleaners) with demand (bookings), helping with online help centre content, learning about tradespeople and becoming the main growth person for an entirely new product (like plumbing or gardening!) About you: Passionate about delivering an amazing customer experience Incredibly organised and detail-oriented, with outstanding critical thinking and creative problem solving skills Exceptional communication skills, both written and verbal A positive and high-energy attitude Ambition to take on more responsibility and ownership quickly Benefits: Up to 20 'work from anywhere' days per year Posh Christmas and summer parties Tons of sponsored (but not too heavily organised!) office fun Access to apprenticeships and formal coaching
JOB DESCRIPTION About the role Would you like to join our Estates Team as an Estates Assistant responsible for cleaning and gardening? We have a new full time, permanent opportunity working 35 hours per week Monday to Friday, covering Basingstoke and the surrounding areas. In this role, you will help us to deliver an excellent estate services for our residents. As a mobile Estate Assistant at Guinness, you will be responsible for providing high quality grounds maintenance and cleaning services across several housing schemes. As you will be interacting with our customers and colleagues, we are looking for someone with good customer service skills and the ability to work both as part of a team and independently. You will be able to demonstrate these essential skills: • Proven professional experience of delivering grounds maintenance across a variety of sites and garden types. • Experience and knowledge of lawn, shrub, and plant care. • Proven experience of achieving high levels of customer satisfaction. • Ability to conduct physical tasks within Health and Safety guidelines. • Able to work effectively within a team. • Ability to use all equipment safely and effectively. • Ability to work effectively without high levels of supervision. • Knowledge of Health and Safety legislation, including COSHH and PPE. • Demonstrates the Guinness Behaviours. Desirable skills: • An understanding of how to use mobile working devices, e.g. tablets. • Knowledge and experience of the safe and regulatory use of horticultural fungicides and pesticides. Desirable qualifications: • NVQ Level 2 or 3 in Horticulture or equivalent. • PA1, PA4b & PA6 NPTC Certificates. You will need to have a full UK driving licence to be considered for this role. If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. TGPCVL
Jun 18, 2026
Full time
JOB DESCRIPTION About the role Would you like to join our Estates Team as an Estates Assistant responsible for cleaning and gardening? We have a new full time, permanent opportunity working 35 hours per week Monday to Friday, covering Basingstoke and the surrounding areas. In this role, you will help us to deliver an excellent estate services for our residents. As a mobile Estate Assistant at Guinness, you will be responsible for providing high quality grounds maintenance and cleaning services across several housing schemes. As you will be interacting with our customers and colleagues, we are looking for someone with good customer service skills and the ability to work both as part of a team and independently. You will be able to demonstrate these essential skills: • Proven professional experience of delivering grounds maintenance across a variety of sites and garden types. • Experience and knowledge of lawn, shrub, and plant care. • Proven experience of achieving high levels of customer satisfaction. • Ability to conduct physical tasks within Health and Safety guidelines. • Able to work effectively within a team. • Ability to use all equipment safely and effectively. • Ability to work effectively without high levels of supervision. • Knowledge of Health and Safety legislation, including COSHH and PPE. • Demonstrates the Guinness Behaviours. Desirable skills: • An understanding of how to use mobile working devices, e.g. tablets. • Knowledge and experience of the safe and regulatory use of horticultural fungicides and pesticides. Desirable qualifications: • NVQ Level 2 or 3 in Horticulture or equivalent. • PA1, PA4b & PA6 NPTC Certificates. You will need to have a full UK driving licence to be considered for this role. If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. TGPCVL
