Description Our Public Local Government client, Taunton, Somerset, seeks a Case Manager, Supported Housing. To oversee the administration and management of social housing properties. With an overall responsibility for approximately tenancies. Ensure housing landlord duties are discharged in accordance with policies and procedures, and ensure that housing regulations, policies and procedures are adhered to. To oversee the housing administration and management of social housing tenants and their homes across several sheltered housing schemes. Responsibilities Provide comprehensive pre-tenancy support to prospective tenants, including providing information and advice during property viewings, completing the sign-up process, and ensuring new tenants are fully introduced to their home and tenancy. This includes supporting tenants through an initial six-week period and ensuring they are aware of all available services. Qualifications Essential A level standard of education or equivalent qualifications. Member of the Chartered Institute of Housing or other relevant professional body. Evidence of continuous professional development. Advanced Microsoft Office (Word, Excel, Outlook), social media and CRM. Criteria for Shortlisting At least two years' experience in housing management, managing and providing support to tenants within a local authority or similar environment. Knowledge of introductory and secure tenancies and the management of these tenancies. Understand customer service values, equality, diversity, and inclusion. Wider knowledge of housing law. Have experience in a role with a similar level of responsibilities. Understand the principles of data protection. Organised, conscientious, energetic, driven, confident and assertive. Able to meet deadlines and deliver excellent frontline services in a pressurised environment. Experience of working with a range of partners, including communities, to develop new and different ways of working. Experience in managing conflict and dealing with disputes. Excellent communication skills both written and verbal. Ability to show empathy, use persuasion, negotiation and tact in a wide range of circumstances. Able to use own initiative and judgement in making decisions within a housing and support environment. Ability to work on one's own or as part of a supportive team. Demonstrate effective time management and prioritisation skills. Ability to analyse and make effective problem-solving decisions in relation to case management. Facilitates meetings and groups. Excellent communication and interpersonal skills. Requirements to work from various sites, including tenants' homes, travel and lone working. Compliance Requirements 5 Years References Basic DBS Car Insurance Driving Licence Evidence of Wight to Work Willing to engage in the mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
May 29, 2026
Contractor
Description Our Public Local Government client, Taunton, Somerset, seeks a Case Manager, Supported Housing. To oversee the administration and management of social housing properties. With an overall responsibility for approximately tenancies. Ensure housing landlord duties are discharged in accordance with policies and procedures, and ensure that housing regulations, policies and procedures are adhered to. To oversee the housing administration and management of social housing tenants and their homes across several sheltered housing schemes. Responsibilities Provide comprehensive pre-tenancy support to prospective tenants, including providing information and advice during property viewings, completing the sign-up process, and ensuring new tenants are fully introduced to their home and tenancy. This includes supporting tenants through an initial six-week period and ensuring they are aware of all available services. Qualifications Essential A level standard of education or equivalent qualifications. Member of the Chartered Institute of Housing or other relevant professional body. Evidence of continuous professional development. Advanced Microsoft Office (Word, Excel, Outlook), social media and CRM. Criteria for Shortlisting At least two years' experience in housing management, managing and providing support to tenants within a local authority or similar environment. Knowledge of introductory and secure tenancies and the management of these tenancies. Understand customer service values, equality, diversity, and inclusion. Wider knowledge of housing law. Have experience in a role with a similar level of responsibilities. Understand the principles of data protection. Organised, conscientious, energetic, driven, confident and assertive. Able to meet deadlines and deliver excellent frontline services in a pressurised environment. Experience of working with a range of partners, including communities, to develop new and different ways of working. Experience in managing conflict and dealing with disputes. Excellent communication skills both written and verbal. Ability to show empathy, use persuasion, negotiation and tact in a wide range of circumstances. Able to use own initiative and judgement in making decisions within a housing and support environment. Ability to work on one's own or as part of a supportive team. Demonstrate effective time management and prioritisation skills. Ability to analyse and make effective problem-solving decisions in relation to case management. Facilitates meetings and groups. Excellent communication and interpersonal skills. Requirements to work from various sites, including tenants' homes, travel and lone working. Compliance Requirements 5 Years References Basic DBS Car Insurance Driving Licence Evidence of Wight to Work Willing to engage in the mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
ABOUT MUSTARD TREE At Mustard Tree, we believe everyone deserves dignity, opportunity, and hope. We work alongside people experiencing poverty, homelessness, and financial hardship, providing practical support, life-changing opportunities, and pathways towards greater stability and independence. Our work addresses both the causes and consequences of poverty. We support people not only in crisis, but as they rebuild confidence, develop skills, improve wellbeing, and take meaningful steps towards a more secure future. ROLE PURPOSE This role provides person-centred employment and progression support to individuals facing barriers to financial wellbeing, including homelessness or risk of homelessness. Working with a managed caseload, this role will support participants to build confidence and employability skills, and progress towards meaningful, sustained employment, further education, or accredited training. The role includes a blend of structured employability support, responsive frontline 121 work combined with corporate partnership skills. This role will work directly with Freedom Trainees and Mustard Tree clients, supporting walk-ins, referrals, and longer-term participants. This role will represent our values through high-quality, compassionate, and professional service delivery. This role combines direct participant support, employability delivery, employer engagement working with the Salford Area Manager. You will work across our Eccles and Little Hulton sites, helping create meaningful opportunities that enable participants progression. Key Competencies 1. World Class Welcome and Customer Service Deliver Work Placement and Employment service across Salford appropriate to participants needs, through a welcoming, inclusive, and professional service that reflects a world-class customer experience . Networking and building relationships in Salford with new and existing corporate partners to deliver work placement opportunities to Freedom Project trainees, attendees to structured courses/clubs, and referrals from partner organisations (JCP and Elevate partners) Provide tailored, 1:1 employment and skills support, including caseload management, action planning, CV development, job search, and interview preparation. Adapt support to meet the diverse and complex needs of participants, demonstrating empathy and resilience. Manage referrals and signposting effectively, ensuring participants access appropriate internal and external services. 2. Proactive in Living and Sharing our Culture, Values and Behaviours Consistently model Mustard Tree s values, culture and expected behaviours in all interactions with participants, colleagues and partners. Promote equality, diversity and inclusion by creating safe, welcoming and respectful environments for everyone by building positive relationships, challenge inappropriate behaviour appropriately, and reflect on feedback to continuously improve practice. Communicate in an inclusive, accessible and person-centred way, adapting approaches to meet participants needs. Demonstrate professionalism, integrity and accountability while maintaining boundaries and delivering on commitments. 3. Courage in Problem Solving and Embracing Change to Meet Needs Identify barriers affecting participant progression and respond to reduce/remove the barriers Adapt quickly and positively to changing priorities, service demands and participant needs while maintaining high-quality support. Demonstrate resilience when managing complex situations, setbacks or competing pressures, whilst taking ownership of actions and outcomes Embrace learning, feedback and change to continuously improve ways of working and support positive participant outcomes 4. Confident in Safeguarding and Incident Management Manage situations calmly and professionally, maintaining dignity and safety for all. Follow safeguarding, health and safety, and incident management procedures, escalating concerns appropriately. Work collaboratively with colleagues, contributing to case discussions and team meetings Complete and maintain accurate documentation, incident forms, and risk records. Attend required training, supervision, and reflective practice sessions and keep up to date with relevant legislation and local statutory and voluntary-sector provision. 5. Skilled in Reporting Monitor progress, record outcomes, and adapt support in response to individual needs, using TreeSalt, case notes, and case studies to evidence impact. Signpost and refer trainees and participants to appropriate internal services and external agencies, including housing, mental health, benefits, and specialist support. Track participant outcomes including engagement, training completion, volunteering, work placements, and employment progression to support internal reporting requirements and funder monitoring. 6. Positive Management of Stakeholders, Partners and Supporters Build and maintain strong working relationships with local employers, job centres, statutory services, charities, and third-sector organisations. Coordinate referrals and progression pathways into and out of the programme. Establish and maintain pathways into employment, education, training, and volunteering. Identify, develop, and maintain work placement and progression opportunities with employers and partner organisations. Match participants to placements aligned with their interests, goals, and support needs. Ensure placements are structured, safe, and provide meaningful learning and development. Escalate any placement-related issues promptly and collaboratively. General Duties Work in line with organisational policies, procedures, and values. Support colleagues and provide cover across services and sites when required. Take responsibility for professional development and ongoing learning. Act as a positive ambassador for the organisation internally and externally. Contribute to environmental responsibility through day-to-day working practices. Undertake any other duties appropriate to the role as required. What we are looking for. Person Specification Minimum of two years frontline experience supporting adults, including vulnerable individuals. - Essential Experience supporting people facing multiple barriers such as poverty, homelessness, unemployment, or housing instability. - Essential Experience of managing varied caseloads and achieving measurable outcomes with participants. - Essential Experience of and/or ability to build and maintain partnerships with external organisations, local businesses or employers. - Essential Understanding of employability pathways, training provision, and labour market opportunities. - Essential Resilient, adaptable, with flexible enthusiastic approach. Able to work on their own initiative as well as contributing effectively as part of a team. - Essential Knowledge and understanding of safeguarding, health and safety, and risk management. - Essential Good interpersonal skills, including verbal and written communication skills. - Essential Degree-level qualification and/or equivalent experience in responsible roles. - Desirable Strong time management and administration skills, with the ability to multitask - Essential Experienced in using IT systems including Microsoft Office, including Outlook, Excel, and Word - Desirable Full UK driving licence and access to a vehicle and willingness and ability to travel regularly across our Salford hubs - Desirable Why Work for Mustard Tree Working at Mustard Tree is more than a job - it s an opportunity to be part of a community that is changing lives every day. Our Culture A values-led organisation where compassion, dignity, and respect guide everything we do A supportive and collaborative team environment where your voice matters A place where lived experience is valued and people are encouraged to bring their whole selves to work A strong sense of purpose, with the opportunity to see the real impact of your work What We Offer A meaningful role where you can make a tangible difference in people s lives Opportunities for learning, development, and progression, including access to training and mentoring A flexible and supportive approach to working, with consideration for work-life balance 25 days annual leave plus bank holidays (increasing with length of service), with additional bank holidays and a day off for your birthday Employer pension contribution Access to wellbeing support, including Employee Assistance Programme (EAP) Perkbox We are committed to investing in our people and creating an environment where you can grow, feel supported, and do your best work. How to Apply Please submit your CV and a supporting statement - telling us about your experience and why this role matters to you. This job description is intended as a guide and may evolve as our work continues to grow and respond to the needs of our community.
May 28, 2026
Full time
ABOUT MUSTARD TREE At Mustard Tree, we believe everyone deserves dignity, opportunity, and hope. We work alongside people experiencing poverty, homelessness, and financial hardship, providing practical support, life-changing opportunities, and pathways towards greater stability and independence. Our work addresses both the causes and consequences of poverty. We support people not only in crisis, but as they rebuild confidence, develop skills, improve wellbeing, and take meaningful steps towards a more secure future. ROLE PURPOSE This role provides person-centred employment and progression support to individuals facing barriers to financial wellbeing, including homelessness or risk of homelessness. Working with a managed caseload, this role will support participants to build confidence and employability skills, and progress towards meaningful, sustained employment, further education, or accredited training. The role includes a blend of structured employability support, responsive frontline 121 work combined with corporate partnership skills. This role will work directly with Freedom Trainees and Mustard Tree clients, supporting walk-ins, referrals, and longer-term participants. This role will represent our values through high-quality, compassionate, and professional service delivery. This role combines direct participant support, employability delivery, employer engagement working with the Salford Area Manager. You will work across our Eccles and Little Hulton sites, helping create meaningful opportunities that enable participants progression. Key Competencies 1. World Class Welcome and Customer Service Deliver Work Placement and Employment service across Salford appropriate to participants needs, through a welcoming, inclusive, and professional service that reflects a world-class customer experience . Networking and building relationships in Salford with new and existing corporate partners to deliver work placement opportunities to Freedom Project trainees, attendees to structured courses/clubs, and referrals from partner organisations (JCP and Elevate partners) Provide tailored, 1:1 employment and skills support, including caseload management, action planning, CV development, job search, and interview preparation. Adapt support to meet the diverse and complex needs of participants, demonstrating empathy and resilience. Manage referrals and signposting effectively, ensuring participants access appropriate internal and external services. 2. Proactive in Living and Sharing our Culture, Values and Behaviours Consistently model Mustard Tree s values, culture and expected behaviours in all interactions with participants, colleagues and partners. Promote equality, diversity and inclusion by creating safe, welcoming and respectful environments for everyone by building positive relationships, challenge inappropriate behaviour appropriately, and reflect on feedback to continuously improve practice. Communicate in an inclusive, accessible and person-centred way, adapting approaches to meet participants needs. Demonstrate professionalism, integrity and accountability while maintaining boundaries and delivering on commitments. 3. Courage in Problem Solving and Embracing Change to Meet Needs Identify barriers affecting participant progression and respond to reduce/remove the barriers Adapt quickly and positively to changing priorities, service demands and participant needs while maintaining high-quality support. Demonstrate resilience when managing complex situations, setbacks or competing pressures, whilst taking ownership of actions and outcomes Embrace learning, feedback and change to continuously improve ways of working and support positive participant outcomes 4. Confident in Safeguarding and Incident Management Manage situations calmly and professionally, maintaining dignity and safety for all. Follow safeguarding, health and safety, and incident management procedures, escalating concerns appropriately. Work collaboratively with colleagues, contributing to case discussions and team meetings Complete and maintain accurate documentation, incident forms, and risk records. Attend required training, supervision, and reflective practice sessions and keep up to date with relevant legislation and local statutory and voluntary-sector provision. 5. Skilled in Reporting Monitor progress, record outcomes, and adapt support in response to individual needs, using TreeSalt, case notes, and case studies to evidence impact. Signpost and refer trainees and participants to appropriate internal services and external agencies, including housing, mental health, benefits, and specialist support. Track participant outcomes including engagement, training completion, volunteering, work placements, and employment progression to support internal reporting requirements and funder monitoring. 6. Positive Management of Stakeholders, Partners and Supporters Build and maintain strong working relationships with local employers, job centres, statutory services, charities, and third-sector organisations. Coordinate referrals and progression pathways into and out of the programme. Establish and maintain pathways into employment, education, training, and volunteering. Identify, develop, and maintain work placement and progression opportunities with employers and partner organisations. Match participants to placements aligned with their interests, goals, and support needs. Ensure placements are structured, safe, and provide meaningful learning and development. Escalate any placement-related issues promptly and collaboratively. General Duties Work in line with organisational policies, procedures, and values. Support colleagues and provide cover across services and sites when required. Take responsibility for professional development and ongoing learning. Act as a positive ambassador for the organisation internally and externally. Contribute to environmental responsibility through day-to-day working practices. Undertake any other duties appropriate to the role as required. What we are looking for. Person Specification Minimum of two years frontline experience supporting adults, including vulnerable individuals. - Essential Experience supporting people facing multiple barriers such as poverty, homelessness, unemployment, or housing instability. - Essential Experience of managing varied caseloads and achieving measurable outcomes with participants. - Essential Experience of and/or ability to build and maintain partnerships with external organisations, local businesses or employers. - Essential Understanding of employability pathways, training provision, and labour market opportunities. - Essential Resilient, adaptable, with flexible enthusiastic approach. Able to work on their own initiative as well as contributing effectively as part of a team. - Essential Knowledge and understanding of safeguarding, health and safety, and risk management. - Essential Good interpersonal skills, including verbal and written communication skills. - Essential Degree-level qualification and/or equivalent experience in responsible roles. - Desirable Strong time management and administration skills, with the ability to multitask - Essential Experienced in using IT systems including Microsoft Office, including Outlook, Excel, and Word - Desirable Full UK driving licence and access to a vehicle and willingness and ability to travel regularly across our Salford hubs - Desirable Why Work for Mustard Tree Working at Mustard Tree is more than a job - it s an opportunity to be part of a community that is changing lives every day. Our Culture A values-led organisation where compassion, dignity, and respect guide everything we do A supportive and collaborative team environment where your voice matters A place where lived experience is valued and people are encouraged to bring their whole selves to work A strong sense of purpose, with the opportunity to see the real impact of your work What We Offer A meaningful role where you can make a tangible difference in people s lives Opportunities for learning, development, and progression, including access to training and mentoring A flexible and supportive approach to working, with consideration for work-life balance 25 days annual leave plus bank holidays (increasing with length of service), with additional bank holidays and a day off for your birthday Employer pension contribution Access to wellbeing support, including Employee Assistance Programme (EAP) Perkbox We are committed to investing in our people and creating an environment where you can grow, feel supported, and do your best work. How to Apply Please submit your CV and a supporting statement - telling us about your experience and why this role matters to you. This job description is intended as a guide and may evolve as our work continues to grow and respond to the needs of our community.
ROOTED FINANCE Rooted Finance is a pioneering specialist debt and financial inclusion Charity based in London. We re committed to making money and debt advice accessible, for everyone. The people we work with come from all walks of life and so do we. We employ advisers from all backgrounds, not just because it s the right thing to do, but because we are the communities we serve. We provide quality debt and money advice services to help clients manage their finances and debts, protect their essential services; and safeguard their income and priority needs. Our services have never been more needed in an uncertain financial environment. Rooted Finance is expanding its team and is looking for a full-time Money Guidance Officer. This is an exciting opportunity to join a dynamic and supportive team at a pivotal moment in our growth. We are looking for someone who enjoys providing a first-class client satisfaction and support service. You will work closely with our Advice team to ensure clients are accessing support through engagement activities and that they are able to progress their debt advice journey smoothly. You will be the interface for advisers to ensure documentation and tasks are completed in a timely manner or the clients you are supporting. The post-holder will need to be comfortable interacting with a variety of audiences advisers, clients and partner organisations, and enjoy supporting people to progress through their advice journey. You will have strong administrative, research and data skills, excellent communication and critical-thinking skills, and should be flexible and capable of working independently and as part of a team. The post holder will be part of a small team and need to be a proven self-starter. The team language is English, and Rooted Finance is an Equal Opportunities employer. JOB DESCRIPTION Job : Title Money Guidance Officer Salary: £28,000 Hours: 35 Hours per week Benefits: 25 days annual leave plus bank holidays Day of leave on your birthday Additional day of leave for each year of service up to 35 days 3% Pension contribution stakeholder pension £200 home-office equipment allowance Costco membership. Employee Assistance Programme Hybrid and flexible working arrangements available and agreed according to business needs Contract: Permanent/Fixed Term (subject to funding) Location: Rooted Finance delivers primarily an in-person service, postholder will be required to attend outreach locations/RF office. Hybrid arrangement with remote working will be incorporated where possible based on business demands. Purpose of the Job Rooted Finance provides client focused and impact driven services. The ability to provide first class advisory and casework services that impact individuals, and the communities they live in, is fundamental to the way in which Rooted Finance provides transparent and evidence-based services. RF is looking for a proven self-starter to support our advice services and preventative initiatives. You ll be passionate about working with people and committed to delivering a high-quality community engagement and support program. You ll be adept at delivering comprehensive support to individuals within diverse community settings. You will be confident in working with community members to grow and develop projects to reach isolated individuals. Working flexibly across dates (including occasional weekend working), times and locations, responding to project and community needs as required. The successful candidate will have excellent interpersonal skills and be able to work flexibly with clients. You will be meticulous in your work, especially when supporting clients and maintaining case records for continuity of ongoing support. You will be trained and expected to keep up to date with regards to legislation, case law and policy changes relating to debt and a working knowledge of welfare benefits as directed by Line Manager. Training and development Rooted Finance will provide internal and external training as appropriate. Continued professional development is fundamental to the values of Rooted Finance in building capacity amongst its team members. Reporting The post holder will report directly to the Advice Manager of Rooted Finance Role Requirements This role aims to address the additional barriers and needs faced by overindebted individual, ensuring they are supported in navigating these challenges and can focus on the debt advice process effectively. As a Money Engagement Officer you will work across our various community partners, delivering money mentoring support and income maximisation services to local communities with the aim of promoting financial resilience and wellbeing. You will also provide assist in collecting essential documents and information for advisers to progress their cases. You will maintain accurate client and project records and contribute/support Manager(s) with effective project monitoring and reporting. You will capture learning to share with project stakeholders to help inform Rooted Finance s wider approach to financial inclusion services. Key functions and impact of the role will include; Outreach and Engagement: Actively engage overindebted individual through various outreach initiatives such as community events, workshops, and partnerships with local organisations to raise awareness about debt advice to encourage individuals to seek help early and facilitate this through practical 121 support. Support and guidance: Provide ongoing support needs to keep people with money worries engaged in the debt advice journey. Often people struggling with money worries have additional barriers and needs, this role focuses on the 'support function' which will be available to help people navigate barriers so they can focus on the specialist debt advice needed and offered through Rooted Finance and other support services. Referral and Collaboration: foster a cohesive relationship to build partnerships and to collaborate with debt advice services, community organisations, and other stakeholders to facilitate referrals and ensure a seamless transition into debt advice services. Maintain strong partnerships with service providers to enhance accessibility and support for individuals in need. Empowerment and Education: Equip our services users by providing digestible financial education, coaching, and advocacy to help them make informed decisions, improve their financial literacy, and build long-term financial resilience. Data Collection and Reporting: maintain accurate records of all outcomes, advocacy and support provided to all individuals, diligently record outcomes to track the effectiveness of the triage process and measure the impact of the engagement efforts on increasing access to debt advice and other services. Duties & Responsibilities: The main duties will include 1. Work closely with RF advice team in identifying client needs to work together to implement a holistic approach to supporting individuals. 2. Manage a joint caseload with debt advisers to ensure successful engagement in the debt advice journey, monitor progress and maintain diligent records across all systems 3. Working closely with advisers to support their more vulnerable clients 4. Delivering both 121 and group sessions to build individuals financial knowledge and resilience. 5. Increasing the visibility and awareness of the advice services through external events and roadshows 6. Develop and maintain good working relationships with clients to facilitate engagement in debt advice journey by explaining and outlining what debt advice offers, support to engage in attending debt advice appointment, follow up with obtaining required documents, make effective referrals for additional services and provide on-going support. 7. Draw up a personalised plan supporting clients to access and engage with the extensive range of support available in the community. Actively connect clients with a wide variety of services through signposting for additional help around health, wellbeing, housing, welfare, immigration, social support and financial advice. 8. Identify aftercare support to help individuals increase their ability around ongoing financial capability and literacy skills and to reduce further and future financial exclusions 9. Working with, and recruiting clients to, our Lived Experience Steering Committee 10. Provide one to one/group sessions to encourage and increase engagement in the debt advice service 11. Develop marketing and creative initiatives to promote and engage with service users to increase uptake in debt advice service and increase full journey completion. 12. Ensure all project monitoring requirements are adhered to and all learning (including risks and opportunities) is captured and recorded in a timely manner. 13. Perform consistent impact measurements on project components, including undertaking financial wellbeing checks before, during and after, beneficiary engagement with RF service in a non-intrusive manner 14. Actively participate in team meetings and work with colleagues and beneficiaries to further develop the project 15. Maintain effective communication between colleagues, stakeholders and beneficiaries at all times. 16 . click apply for full job details
May 28, 2026
Full time
ROOTED FINANCE Rooted Finance is a pioneering specialist debt and financial inclusion Charity based in London. We re committed to making money and debt advice accessible, for everyone. The people we work with come from all walks of life and so do we. We employ advisers from all backgrounds, not just because it s the right thing to do, but because we are the communities we serve. We provide quality debt and money advice services to help clients manage their finances and debts, protect their essential services; and safeguard their income and priority needs. Our services have never been more needed in an uncertain financial environment. Rooted Finance is expanding its team and is looking for a full-time Money Guidance Officer. This is an exciting opportunity to join a dynamic and supportive team at a pivotal moment in our growth. We are looking for someone who enjoys providing a first-class client satisfaction and support service. You will work closely with our Advice team to ensure clients are accessing support through engagement activities and that they are able to progress their debt advice journey smoothly. You will be the interface for advisers to ensure documentation and tasks are completed in a timely manner or the clients you are supporting. The post-holder will need to be comfortable interacting with a variety of audiences advisers, clients and partner organisations, and enjoy supporting people to progress through their advice journey. You will have strong administrative, research and data skills, excellent communication and critical-thinking skills, and should be flexible and capable of working independently and as part of a team. The post holder will be part of a small team and need to be a proven self-starter. The team language is English, and Rooted Finance is an Equal Opportunities employer. JOB DESCRIPTION Job : Title Money Guidance Officer Salary: £28,000 Hours: 35 Hours per week Benefits: 25 days annual leave plus bank holidays Day of leave on your birthday Additional day of leave for each year of service up to 35 days 3% Pension contribution stakeholder pension £200 home-office equipment allowance Costco membership. Employee Assistance Programme Hybrid and flexible working arrangements available and agreed according to business needs Contract: Permanent/Fixed Term (subject to funding) Location: Rooted Finance delivers primarily an in-person service, postholder will be required to attend outreach locations/RF office. Hybrid arrangement with remote working will be incorporated where possible based on business demands. Purpose of the Job Rooted Finance provides client focused and impact driven services. The ability to provide first class advisory and casework services that impact individuals, and the communities they live in, is fundamental to the way in which Rooted Finance provides transparent and evidence-based services. RF is looking for a proven self-starter to support our advice services and preventative initiatives. You ll be passionate about working with people and committed to delivering a high-quality community engagement and support program. You ll be adept at delivering comprehensive support to individuals within diverse community settings. You will be confident in working with community members to grow and develop projects to reach isolated individuals. Working flexibly across dates (including occasional weekend working), times and locations, responding to project and community needs as required. The successful candidate will have excellent interpersonal skills and be able to work flexibly with clients. You will be meticulous in your work, especially when supporting clients and maintaining case records for continuity of ongoing support. You will be trained and expected to keep up to date with regards to legislation, case law and policy changes relating to debt and a working knowledge of welfare benefits as directed by Line Manager. Training and development Rooted Finance will provide internal and external training as appropriate. Continued professional development is fundamental to the values of Rooted Finance in building capacity amongst its team members. Reporting The post holder will report directly to the Advice Manager of Rooted Finance Role Requirements This role aims to address the additional barriers and needs faced by overindebted individual, ensuring they are supported in navigating these challenges and can focus on the debt advice process effectively. As a Money Engagement Officer you will work across our various community partners, delivering money mentoring support and income maximisation services to local communities with the aim of promoting financial resilience and wellbeing. You will also provide assist in collecting essential documents and information for advisers to progress their cases. You will maintain accurate client and project records and contribute/support Manager(s) with effective project monitoring and reporting. You will capture learning to share with project stakeholders to help inform Rooted Finance s wider approach to financial inclusion services. Key functions and impact of the role will include; Outreach and Engagement: Actively engage overindebted individual through various outreach initiatives such as community events, workshops, and partnerships with local organisations to raise awareness about debt advice to encourage individuals to seek help early and facilitate this through practical 121 support. Support and guidance: Provide ongoing support needs to keep people with money worries engaged in the debt advice journey. Often people struggling with money worries have additional barriers and needs, this role focuses on the 'support function' which will be available to help people navigate barriers so they can focus on the specialist debt advice needed and offered through Rooted Finance and other support services. Referral and Collaboration: foster a cohesive relationship to build partnerships and to collaborate with debt advice services, community organisations, and other stakeholders to facilitate referrals and ensure a seamless transition into debt advice services. Maintain strong partnerships with service providers to enhance accessibility and support for individuals in need. Empowerment and Education: Equip our services users by providing digestible financial education, coaching, and advocacy to help them make informed decisions, improve their financial literacy, and build long-term financial resilience. Data Collection and Reporting: maintain accurate records of all outcomes, advocacy and support provided to all individuals, diligently record outcomes to track the effectiveness of the triage process and measure the impact of the engagement efforts on increasing access to debt advice and other services. Duties & Responsibilities: The main duties will include 1. Work closely with RF advice team in identifying client needs to work together to implement a holistic approach to supporting individuals. 2. Manage a joint caseload with debt advisers to ensure successful engagement in the debt advice journey, monitor progress and maintain diligent records across all systems 3. Working closely with advisers to support their more vulnerable clients 4. Delivering both 121 and group sessions to build individuals financial knowledge and resilience. 5. Increasing the visibility and awareness of the advice services through external events and roadshows 6. Develop and maintain good working relationships with clients to facilitate engagement in debt advice journey by explaining and outlining what debt advice offers, support to engage in attending debt advice appointment, follow up with obtaining required documents, make effective referrals for additional services and provide on-going support. 7. Draw up a personalised plan supporting clients to access and engage with the extensive range of support available in the community. Actively connect clients with a wide variety of services through signposting for additional help around health, wellbeing, housing, welfare, immigration, social support and financial advice. 8. Identify aftercare support to help individuals increase their ability around ongoing financial capability and literacy skills and to reduce further and future financial exclusions 9. Working with, and recruiting clients to, our Lived Experience Steering Committee 10. Provide one to one/group sessions to encourage and increase engagement in the debt advice service 11. Develop marketing and creative initiatives to promote and engage with service users to increase uptake in debt advice service and increase full journey completion. 12. Ensure all project monitoring requirements are adhered to and all learning (including risks and opportunities) is captured and recorded in a timely manner. 13. Perform consistent impact measurements on project components, including undertaking financial wellbeing checks before, during and after, beneficiary engagement with RF service in a non-intrusive manner 14. Actively participate in team meetings and work with colleagues and beneficiaries to further develop the project 15. Maintain effective communication between colleagues, stakeholders and beneficiaries at all times. 16 . click apply for full job details
Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Do you have the desire to empower and promote independence and an interest in mental health? Senior Mental Health Support Worker - £28,938 - £32,214 per annum (Salaries vary depending on experiences) Hours 37 hours per week, Monday Sunday, shifts include days, evenings, nights and weekends. Service Harwood House, Aylesbury. What You ll Be Doing: Response is looking for an enthusiastic, caring person to join their dedicated team at Harwood House. The Harwood House team is a 24/7 supported living scheme for adults with long term mental health issues. Clients are supported at Harwood House following extended stays on acute psychiatric and rehabilitation wards or are returning closer to home after periods in out of county placements. As a Senior Mental Health Support Worker, you will be responsible for leading shifts, medication management, delegate tasks, manage incidents, monitor the health & safety of the project and residents. You will mentor support workers, leading by positive example alongside having your own case load. You will be responsible for providing person-centred support to clients with serious mental illness including adults who have a primary diagnosis of a psychotic illness often with one or more coexisting conditions such physical health issues, neurodiversity, drugs & alcohol use and cognitive impairment. Overall job responsibility : Further detail can be viewed in the Job Description. Lead shifts, delegating set diarised and daily tasks Take the lead during incidents, safeguarding and complaints in the absence of the manager, ensuring policies and procedures are adhered. Ensure all staff are completing relevant health and safety tasks Mentor new support workers through induction including the completion of the Care Certificate and medication training. Complete the care certificate assessors training. Work within a One Team Approach and ensure this culture permeates throughout the team and lead by example. Respond to service phone queries and requests from both internal and external customers in a timely manner and delegating where appropriate to other members of the team. Undertake assessments of referrals and attend regular assessment and risk management training. Provide emotional support, encouragement, and practical assistance to residents with daily living activities. This may include medication assistance, engaging with interests, education, accessing community groups/facilities, employment, teaching life skills such as shopping, budgeting, using public transport and skills such as planning to prepare and cook meals, maintain accommodation. Ensure risk is continuously assessed and risk management plans are kept up to date Comply and remain up to date with all safeguarding policies and procedures for both Adults and Children and Young People. Always represent the company in a professional and appropriate manner by considering punctuality, personal appearance and professional boundaries, including equal opportunities. The Successful Applicant: Our main priority for all our roles at Response is to find people that can live our values every day Caring, Safe, Creative and Aspirational. Essential criteria: GCSE s in English and Maths (or equivalent) A commitment to undertake continual personal development. Detailed understanding of mental health and wellbeing challenges and the level of care and support residents may require. An understanding of current approaches to mental health practice. Have good knowledge of how to support with referrals and assessments An understanding of equality, diversity and inclusion issues impacting people s lives. IT literate with experience using MS Office packages. Previous related work experience. Good communication skills, written, verbal and listening. A genuine interest in mental health and well-being with a commitment to delivering Response's mission. What We Offer: 37 days annual leave (inclusive of bank holidays) Blue Light card and other discounted shopping. Employee Assistant Programme - with access to free counselling. Cycle to Work Scheme (after probation) Enhanced family friendly leave. Professional qualification sponsorship and study leave. £500 refer a friend bonus scheme. Optional health cash care plan with money off prescriptions and treatments Wellbeing hub and mental wellbeing support app approved by NHS. Free flu jabs. Free DBS application. You will receive the training and confidence to use core therapeutic talk therapies such as Cognitive Behavioural Therapy, Motivational Interviewing, Strength-based Trauma Informed Care and Mutual Aid to provide the best possible support to our clients. If this Senior Mental Health Support Worker position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date 09/07/2026 All our roles require a DBS check, two references from most recent employers and you must have the right to work in the UK Unfortunately, Response are not able to offer sponsorship under the points based system. Should you apply for the role and require sponsorship, you will be withdrawn from the recruitment process. Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer.
May 28, 2026
Full time
Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Do you have the desire to empower and promote independence and an interest in mental health? Senior Mental Health Support Worker - £28,938 - £32,214 per annum (Salaries vary depending on experiences) Hours 37 hours per week, Monday Sunday, shifts include days, evenings, nights and weekends. Service Harwood House, Aylesbury. What You ll Be Doing: Response is looking for an enthusiastic, caring person to join their dedicated team at Harwood House. The Harwood House team is a 24/7 supported living scheme for adults with long term mental health issues. Clients are supported at Harwood House following extended stays on acute psychiatric and rehabilitation wards or are returning closer to home after periods in out of county placements. As a Senior Mental Health Support Worker, you will be responsible for leading shifts, medication management, delegate tasks, manage incidents, monitor the health & safety of the project and residents. You will mentor support workers, leading by positive example alongside having your own case load. You will be responsible for providing person-centred support to clients with serious mental illness including adults who have a primary diagnosis of a psychotic illness often with one or more coexisting conditions such physical health issues, neurodiversity, drugs & alcohol use and cognitive impairment. Overall job responsibility : Further detail can be viewed in the Job Description. Lead shifts, delegating set diarised and daily tasks Take the lead during incidents, safeguarding and complaints in the absence of the manager, ensuring policies and procedures are adhered. Ensure all staff are completing relevant health and safety tasks Mentor new support workers through induction including the completion of the Care Certificate and medication training. Complete the care certificate assessors training. Work within a One Team Approach and ensure this culture permeates throughout the team and lead by example. Respond to service phone queries and requests from both internal and external customers in a timely manner and delegating where appropriate to other members of the team. Undertake assessments of referrals and attend regular assessment and risk management training. Provide emotional support, encouragement, and practical assistance to residents with daily living activities. This may include medication assistance, engaging with interests, education, accessing community groups/facilities, employment, teaching life skills such as shopping, budgeting, using public transport and skills such as planning to prepare and cook meals, maintain accommodation. Ensure risk is continuously assessed and risk management plans are kept up to date Comply and remain up to date with all safeguarding policies and procedures for both Adults and Children and Young People. Always represent the company in a professional and appropriate manner by considering punctuality, personal appearance and professional boundaries, including equal opportunities. The Successful Applicant: Our main priority for all our roles at Response is to find people that can live our values every day Caring, Safe, Creative and Aspirational. Essential criteria: GCSE s in English and Maths (or equivalent) A commitment to undertake continual personal development. Detailed understanding of mental health and wellbeing challenges and the level of care and support residents may require. An understanding of current approaches to mental health practice. Have good knowledge of how to support with referrals and assessments An understanding of equality, diversity and inclusion issues impacting people s lives. IT literate with experience using MS Office packages. Previous related work experience. Good communication skills, written, verbal and listening. A genuine interest in mental health and well-being with a commitment to delivering Response's mission. What We Offer: 37 days annual leave (inclusive of bank holidays) Blue Light card and other discounted shopping. Employee Assistant Programme - with access to free counselling. Cycle to Work Scheme (after probation) Enhanced family friendly leave. Professional qualification sponsorship and study leave. £500 refer a friend bonus scheme. Optional health cash care plan with money off prescriptions and treatments Wellbeing hub and mental wellbeing support app approved by NHS. Free flu jabs. Free DBS application. You will receive the training and confidence to use core therapeutic talk therapies such as Cognitive Behavioural Therapy, Motivational Interviewing, Strength-based Trauma Informed Care and Mutual Aid to provide the best possible support to our clients. If this Senior Mental Health Support Worker position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date 09/07/2026 All our roles require a DBS check, two references from most recent employers and you must have the right to work in the UK Unfortunately, Response are not able to offer sponsorship under the points based system. Should you apply for the role and require sponsorship, you will be withdrawn from the recruitment process. Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer.
Role: Perpetrator Case Manager (Domestic Abuse) Salary: £14 - £18 per hour dependent on pay status Locations: Covering West Mercia ( Telford, Worcester and Hereford.) Duration: 4-8 weeks initially, strong possibility of extension. Hybrid: 2/3 day visits, 2 days from home. Essential: Must drive Supporting Futures are recruiting for a well-respected charity, that aims to improve the lives of victims of domestic abuse and their children, by holding high-risk perpetrators to account. They are looking for Case Managers to work with high risk/ high harm perpetrators of domestic abuse through targeted and intensive 121 work. The services forms part of an innovative national project that aims to improve the lives and safety of victims and children, by holding high-risk perpetrators to account. The project combines case management of perpetrators with a co-ordinated multi-agency response. Synopsis of duties: Working on a one-to-one basis with perpetrators whose victims have been identified as high risk at MARAC/ high harm perpetrators at the Domestic Abuse Perpetrator Panel (DAPP) Carrying out intensive and targeted support which promoted attitudinal and behavioural change Supporting clients with additional practical needs which may impact on their behaviour including substance misuse, mental health, finance, housing etc Making referrals and linking clients to complementary services Working closely with existing agencies to design a co-ordinated, strategic individual intervention plan to address identified needs and risks and promote understanding of the impact of abusive behaviours Working closely with the IDVA service to review risk, develop safety plans and improve outcomes for all parties involved Responsible over the long term for delivering outcomes, working typically for between 3 and 12 months to achieve behaviour change with each service user What they are looking for: Candidates who are passionate and committed to working within a multi-disciplinary team and will have a demonstrable track record of working with complex need service users Experience within the field of domestic abuse, and/or mental health, substance misuse and offending (this can include Mental Health/ Substance Misuse Services, Prison, Probation, YOT, Care Leavers, Supported Housing/ Hostel and/ or Social Services) An understanding of domestic abuse and its impact The successful candidate will need to have driving license and access to a car and will need to have a DBS on the update service/ issued within the last 12 months. We would also encourage graduates relevant to the field to apply (Criminology, Psychology, Criminal Justice, etc) Should this opportunity be of any interest please call (phone number removed) or email your CV to (url removed) Supporting Futures Consulting acts as both an employer and an agency.
May 28, 2026
Seasonal
Role: Perpetrator Case Manager (Domestic Abuse) Salary: £14 - £18 per hour dependent on pay status Locations: Covering West Mercia ( Telford, Worcester and Hereford.) Duration: 4-8 weeks initially, strong possibility of extension. Hybrid: 2/3 day visits, 2 days from home. Essential: Must drive Supporting Futures are recruiting for a well-respected charity, that aims to improve the lives of victims of domestic abuse and their children, by holding high-risk perpetrators to account. They are looking for Case Managers to work with high risk/ high harm perpetrators of domestic abuse through targeted and intensive 121 work. The services forms part of an innovative national project that aims to improve the lives and safety of victims and children, by holding high-risk perpetrators to account. The project combines case management of perpetrators with a co-ordinated multi-agency response. Synopsis of duties: Working on a one-to-one basis with perpetrators whose victims have been identified as high risk at MARAC/ high harm perpetrators at the Domestic Abuse Perpetrator Panel (DAPP) Carrying out intensive and targeted support which promoted attitudinal and behavioural change Supporting clients with additional practical needs which may impact on their behaviour including substance misuse, mental health, finance, housing etc Making referrals and linking clients to complementary services Working closely with existing agencies to design a co-ordinated, strategic individual intervention plan to address identified needs and risks and promote understanding of the impact of abusive behaviours Working closely with the IDVA service to review risk, develop safety plans and improve outcomes for all parties involved Responsible over the long term for delivering outcomes, working typically for between 3 and 12 months to achieve behaviour change with each service user What they are looking for: Candidates who are passionate and committed to working within a multi-disciplinary team and will have a demonstrable track record of working with complex need service users Experience within the field of domestic abuse, and/or mental health, substance misuse and offending (this can include Mental Health/ Substance Misuse Services, Prison, Probation, YOT, Care Leavers, Supported Housing/ Hostel and/ or Social Services) An understanding of domestic abuse and its impact The successful candidate will need to have driving license and access to a car and will need to have a DBS on the update service/ issued within the last 12 months. We would also encourage graduates relevant to the field to apply (Criminology, Psychology, Criminal Justice, etc) Should this opportunity be of any interest please call (phone number removed) or email your CV to (url removed) Supporting Futures Consulting acts as both an employer and an agency.
LB RICHMOND UPON THAMES AND LB WANDSWORTH
Wandsworth, London
Social Worker - Homelessness £38,976 - £52,767 12 Month Fixed Term Contract or Secondment Full Time 36 hours per week Richmond & Wandsworth Other essential information: Flexible working, travel across the boroughs required Objective of Role As a Social Worker supporting adults experiencing homelessness, you will work directly with people aged 18 and overusing a trauma informed and person centred approach to enhance their wellbeing under the Care Act 2014. You will complete structured and statutory assessments, working closely with partner agencies to ensure a collaborative approach to an appropriate housing pathway. You will be central to delivering our homelessness prevention strategy. Focus on early intervention, stability planning, and continuity of support, ensuring the voice of the individual is heard. About the Role This role is ideal for someone who is passionate about making a real difference to vulnerable adults experiencing homelessness, and who is committed to improving vulnerable adults lives across Richmond and Wandsworth. You will be supported by an experienced Senior Social Worker within a small specialist team, we are looking to recruit two Social Workers. Applicants may come from adult or children's social care backgrounds; however, experience working with adults would be an advantage but not essential. This is a 12 month fixed term contract or secondment for internal candidates. Undertake Care Act 2014 assessments and other statutory assessments as required for adults who are street homeless. Provide specialist social work case management and ensure safeguarding concerns are responded to appropriately. Work jointly with key partners and contribute to multi agency forums. Build strong relationships with partner organisations including Outreach, housing, health, Substance Use, Rough Sleepers and Mental Health Programme (RAMHP), Community Safety Teams, police, hospital staff and homelessness services. Work in a strengths based, person centred way. Promote equality, diversity and inclusive practice. Operate within relevant legislation and Social Work England standards. Essential Qualifications, Skills and Experience A relevant professional Social Work qualification and Social Work England registration. Knowledge of adult social care legislation, safeguarding frameworks, and statutory responsibilities. Experience completing Care Act assessments, risk assessments and support planning. Experience working collaboratively with adults, families and multi agency partners. Strong written and verbal communication skills. Ability to manage time, use supervision effectively and work confidently in complex situations Commitment to strength-based practice and inclusive service delivery. Closing Date: 31st May 2026 Shortlisting Date: W/C 1st June 2026 Interview Date: W/C 8th June 2026 For an informal conversation about this role please contact Amy Shardlow - Service Manager MH Assessment & Casework via All internal applicants for this secondment must seek permission from their current line manager before applying. Failure to do so may result in the secondment not being authorised. Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone.We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
May 28, 2026
Full time
Social Worker - Homelessness £38,976 - £52,767 12 Month Fixed Term Contract or Secondment Full Time 36 hours per week Richmond & Wandsworth Other essential information: Flexible working, travel across the boroughs required Objective of Role As a Social Worker supporting adults experiencing homelessness, you will work directly with people aged 18 and overusing a trauma informed and person centred approach to enhance their wellbeing under the Care Act 2014. You will complete structured and statutory assessments, working closely with partner agencies to ensure a collaborative approach to an appropriate housing pathway. You will be central to delivering our homelessness prevention strategy. Focus on early intervention, stability planning, and continuity of support, ensuring the voice of the individual is heard. About the Role This role is ideal for someone who is passionate about making a real difference to vulnerable adults experiencing homelessness, and who is committed to improving vulnerable adults lives across Richmond and Wandsworth. You will be supported by an experienced Senior Social Worker within a small specialist team, we are looking to recruit two Social Workers. Applicants may come from adult or children's social care backgrounds; however, experience working with adults would be an advantage but not essential. This is a 12 month fixed term contract or secondment for internal candidates. Undertake Care Act 2014 assessments and other statutory assessments as required for adults who are street homeless. Provide specialist social work case management and ensure safeguarding concerns are responded to appropriately. Work jointly with key partners and contribute to multi agency forums. Build strong relationships with partner organisations including Outreach, housing, health, Substance Use, Rough Sleepers and Mental Health Programme (RAMHP), Community Safety Teams, police, hospital staff and homelessness services. Work in a strengths based, person centred way. Promote equality, diversity and inclusive practice. Operate within relevant legislation and Social Work England standards. Essential Qualifications, Skills and Experience A relevant professional Social Work qualification and Social Work England registration. Knowledge of adult social care legislation, safeguarding frameworks, and statutory responsibilities. Experience completing Care Act assessments, risk assessments and support planning. Experience working collaboratively with adults, families and multi agency partners. Strong written and verbal communication skills. Ability to manage time, use supervision effectively and work confidently in complex situations Commitment to strength-based practice and inclusive service delivery. Closing Date: 31st May 2026 Shortlisting Date: W/C 1st June 2026 Interview Date: W/C 8th June 2026 For an informal conversation about this role please contact Amy Shardlow - Service Manager MH Assessment & Casework via All internal applicants for this secondment must seek permission from their current line manager before applying. Failure to do so may result in the secondment not being authorised. Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone.We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
Full Time (37.5 hours) or Part Time (Minimum of 30 hours) We are seeking exceptional applicants for the new post of Team Manager - Safety and Risk, based at our head office in Stockport to lead on the management of our Health and Safety functions. The Team Manager - Safety and Risk will be a key member of our Heads of Team and will contribute to our wider success and positive reputation. This new role would be ideal for a competent, experienced Health and Safety professional keen to take on a role that makes a real difference to the people we support and our staff. Creative Support is a national, fast growing, organisation with charitable status providing care and support to people across England with a wide range of needs. We are also a Registered Social Landlord managing over 1,000 units of supported housing. Creative Support is regulated by the CQC and Regulator of Social Housing and must achieve high standards of health and safety compliance. As a large employer of over 5,000 staff nationally we promote a culture of safety awareness, compliance and good practice, with a commitment to keeping our staff and service users as safe as possible. This varied role will include specific responsibility for: - Line Management of the Health & Safety team and operational functions - Providing a responsive and customer-focused Health & Safety Helpdesk - Ensuring compliance with safety legislation and regulations - Oversight of incidents, accidents & RIDDOR cases (including appropriate escalation & follow up) - Undertaking investigations and supporting the Executive Team with incident management, identifying root causes, leading/attending strategy meetings and implementing follow up actions - Case management of insurance claims and other high risk safety cases - Collating and presenting data and writing professional reports - Providing accurate data, reports, advice and assurance to the Executive Team and Board - Collaborating across departments to ensure effective safety governance & risk management - Reporting to and working effectively with regulatory bodies & other external stakeholders as required - Oversight of our vehicles management function and line management of the Vehicles Officer - Development and ongoing management of the Health & Safety inspection programme - To devise and implement safety-related campaigns and the dissemination of safety information In order to fulfil this role, you will need a track record in the management of health and safety in a health, care or housing environment and a relevant safety qualification. You will be conscientious, well organised and able to clearly delegate to others whilst maintaining personal accountability. A proactive, assertive and confident approach is essential as is the ability to lead and motivate your team to provide excellent customer service and to meet performance expectations and KPIs. You must demonstrate a high standard of written English and the ability to write professional reports . You will be required to handle information of a confidential nature and must observe the highest standards of diligence and professionalism . You will be a hands on, resilient proactive leader that has good communication skills . You must be accountable with excellent attention to detail, with good IT and data management skills , including the confident use of word, PowerPoint, spreadsheets and databases. The ability to critically read documents and accurately identify facts, issues and root causes is essential. You will be able to research and evaluate information and to take responsibility for staying up to date with changing legislation, case law and emerging good practice. We will support your ongoing professional development with access to training and membership of professional networks. Vacancy Reference Number: 84370 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number. Benefits of working with Creative Support: High level of training and development through our Creative Academy Pension with company contribution Free life assurance 25 days paid annual leave plus bank holidays, plus an additional day off for your birthday Friendly, supportive work environment Career development opportunities Other benefits including Employee Assistance Programme We can offer full time (37.5 hours) or part-time hours, subject to a minimum of 30 hours, with the expectation of some flexibility to attend evening meetings and national travel. The post will be based in our Head Office in Stockport with no remote working. Our offices are readily accessible on public transport as we are based in in the centre of Stockport close to the mainline train station. Applicants should hold a full driving license and be willing to travel across the country as required. A lease car or car allowance may be offered. We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded. Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK.
May 28, 2026
Full time
Full Time (37.5 hours) or Part Time (Minimum of 30 hours) We are seeking exceptional applicants for the new post of Team Manager - Safety and Risk, based at our head office in Stockport to lead on the management of our Health and Safety functions. The Team Manager - Safety and Risk will be a key member of our Heads of Team and will contribute to our wider success and positive reputation. This new role would be ideal for a competent, experienced Health and Safety professional keen to take on a role that makes a real difference to the people we support and our staff. Creative Support is a national, fast growing, organisation with charitable status providing care and support to people across England with a wide range of needs. We are also a Registered Social Landlord managing over 1,000 units of supported housing. Creative Support is regulated by the CQC and Regulator of Social Housing and must achieve high standards of health and safety compliance. As a large employer of over 5,000 staff nationally we promote a culture of safety awareness, compliance and good practice, with a commitment to keeping our staff and service users as safe as possible. This varied role will include specific responsibility for: - Line Management of the Health & Safety team and operational functions - Providing a responsive and customer-focused Health & Safety Helpdesk - Ensuring compliance with safety legislation and regulations - Oversight of incidents, accidents & RIDDOR cases (including appropriate escalation & follow up) - Undertaking investigations and supporting the Executive Team with incident management, identifying root causes, leading/attending strategy meetings and implementing follow up actions - Case management of insurance claims and other high risk safety cases - Collating and presenting data and writing professional reports - Providing accurate data, reports, advice and assurance to the Executive Team and Board - Collaborating across departments to ensure effective safety governance & risk management - Reporting to and working effectively with regulatory bodies & other external stakeholders as required - Oversight of our vehicles management function and line management of the Vehicles Officer - Development and ongoing management of the Health & Safety inspection programme - To devise and implement safety-related campaigns and the dissemination of safety information In order to fulfil this role, you will need a track record in the management of health and safety in a health, care or housing environment and a relevant safety qualification. You will be conscientious, well organised and able to clearly delegate to others whilst maintaining personal accountability. A proactive, assertive and confident approach is essential as is the ability to lead and motivate your team to provide excellent customer service and to meet performance expectations and KPIs. You must demonstrate a high standard of written English and the ability to write professional reports . You will be required to handle information of a confidential nature and must observe the highest standards of diligence and professionalism . You will be a hands on, resilient proactive leader that has good communication skills . You must be accountable with excellent attention to detail, with good IT and data management skills , including the confident use of word, PowerPoint, spreadsheets and databases. The ability to critically read documents and accurately identify facts, issues and root causes is essential. You will be able to research and evaluate information and to take responsibility for staying up to date with changing legislation, case law and emerging good practice. We will support your ongoing professional development with access to training and membership of professional networks. Vacancy Reference Number: 84370 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number. Benefits of working with Creative Support: High level of training and development through our Creative Academy Pension with company contribution Free life assurance 25 days paid annual leave plus bank holidays, plus an additional day off for your birthday Friendly, supportive work environment Career development opportunities Other benefits including Employee Assistance Programme We can offer full time (37.5 hours) or part-time hours, subject to a minimum of 30 hours, with the expectation of some flexibility to attend evening meetings and national travel. The post will be based in our Head Office in Stockport with no remote working. Our offices are readily accessible on public transport as we are based in in the centre of Stockport close to the mainline train station. Applicants should hold a full driving license and be willing to travel across the country as required. A lease car or car allowance may be offered. We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded. Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK.
Supporting Futures Consulting Ltd
Eaglescliffe, County Durham
Role: Domestic Abuse Perpetrator Case Manager Location: Tees Valley Hybrid working with 2 days at home and 3 days in the community/ the office Salary: £27 000pa (dependent on experience) Hours: Full Time, Monday to Friday, 9am 5pm (flexi working) Role Type: Permanent Supporting Futures are recruiting on behalf of a respected domestic abuse charity dedicated to protecting victims and children by holding high-risk perpetrators accountable. This is an opportunity to make a direct impact through intensive 1:1 intervention work with high-harm perpetrators as part of a nationally recognised, multi-agency programme focused on reducing abuse and improving safety outcomes. The Role You ll work directly with high-risk perpetrators identified through MARAC and DAPP processes, delivering targeted interventions designed to challenge behaviour, reduce risk, and drive long-term change. Key Responsibilities Deliver intensive one-to-one case management and behaviour change interventions Support clients with complex needs including mental health, substance misuse, housing, finance, and offending behaviours Develop coordinated intervention plans alongside partner agencies Work closely with IDVA services to improve victim safety and manage risk Make referrals to specialist support services where appropriate Manage cases over 3 12 months to achieve sustainable behavioural change What We re Looking For Experience supporting individuals with complex needs Backgrounds in domestic abuse, mental health, substance misuse, probation, prison services, YOT, social care, family support/ early help, CSE/ CCE/ County Lines, supported housing, or similar settings Strong understanding of domestic abuse and its impact Passion for multi-agency and trauma-informed work Full UK driving licence and access to a vehicle (essential) Graduates in Criminology, Psychology, Criminal Justice, or related fields are also encouraged to apply. For more information, please contact Ria on (phone number removed) or send your CV to (url removed). Supporting Futures Consulting acts as both an employer and recruitment agency.
May 27, 2026
Full time
Role: Domestic Abuse Perpetrator Case Manager Location: Tees Valley Hybrid working with 2 days at home and 3 days in the community/ the office Salary: £27 000pa (dependent on experience) Hours: Full Time, Monday to Friday, 9am 5pm (flexi working) Role Type: Permanent Supporting Futures are recruiting on behalf of a respected domestic abuse charity dedicated to protecting victims and children by holding high-risk perpetrators accountable. This is an opportunity to make a direct impact through intensive 1:1 intervention work with high-harm perpetrators as part of a nationally recognised, multi-agency programme focused on reducing abuse and improving safety outcomes. The Role You ll work directly with high-risk perpetrators identified through MARAC and DAPP processes, delivering targeted interventions designed to challenge behaviour, reduce risk, and drive long-term change. Key Responsibilities Deliver intensive one-to-one case management and behaviour change interventions Support clients with complex needs including mental health, substance misuse, housing, finance, and offending behaviours Develop coordinated intervention plans alongside partner agencies Work closely with IDVA services to improve victim safety and manage risk Make referrals to specialist support services where appropriate Manage cases over 3 12 months to achieve sustainable behavioural change What We re Looking For Experience supporting individuals with complex needs Backgrounds in domestic abuse, mental health, substance misuse, probation, prison services, YOT, social care, family support/ early help, CSE/ CCE/ County Lines, supported housing, or similar settings Strong understanding of domestic abuse and its impact Passion for multi-agency and trauma-informed work Full UK driving licence and access to a vehicle (essential) Graduates in Criminology, Psychology, Criminal Justice, or related fields are also encouraged to apply. For more information, please contact Ria on (phone number removed) or send your CV to (url removed). Supporting Futures Consulting acts as both an employer and recruitment agency.
Surveyors (Technical, Stock Condition, Disrepair, Damp and Mould) Full Time - Permanent or Temp to Perm Pay Rate: 50,000 - 56,000 London and Surrounding Areas Our Client: Our client is a major housing provider managing a large portfolio across London and the surrounding areas. They are an organisation that prioritises professional growth, with a leadership team that includes directors who began their careers in entry-level positions. They are looking for people who are genuinely invested in the social housing sector. Their culture is built on integrity, empathy, and a commitment to residents. They aim to provide high-quality homes and foster inclusive communities where everyone feels supported. This is a workplace for professionals who want to make a tangible difference and work for a provider that follows through on its promises to the public. The Role: We are looking for Surveyors across several specialisms to join the team. You will report to Property Service Managers and work to improve the quality of life for residents. The positions available include: Technical Surveyor Stock Condition Surveyor Disrepair Surveyor Damp and Mould Surveyor This role operates on a hybrid basis. You will be required to attend a hub in your chosen area once a week. Typically, site visits are grouped into one day, with report writing the following day to ensure a one-week turnaround for residents. Duties: Carry out day-to-day repairs, planned maintenance, and general upkeep of housing stock. Ensure buildings and grounds provide a safe environment for all residents. Respond to reactive maintenance requests, handling emergencies immediately and non-emergencies in a timely manner. Manage legal disrepair cases and identify building defects. Prepare clear and accurate technical reports, schedules of work, and photographic evidence. Monitor on-site works to ensure contractors provide value for money. Conduct post-inspections to check quality and compliance. What you need: A Degree in Building Surveying, HND/HNC, or equivalent experience. Professional membership (RICS/CIOB) Strong knowledge of building pathology and construction legislation. Experience in social housing and handling legal disrepair cases. A non-judgmental approach when dealing with residents from diverse backgrounds. Ability to work at pace and meet tight deadlines. A full UK driving licence and access to a vehicle. Right to work in the UK (no visa sponsorship available). Benefits Substantial annual leave allowance plus bank holidays. Competitive matched pension contribution. Flexible benefits including healthcare and dental options. Life assurance cover. Paid days for volunteering each year. Ongoing training, qualifications, and development opportunities. Could this be your next challenge? This opportunity is a permanent or Temporary position. If you are interested in applying to this vacancy, please send your CV using the link on this advert and/or reach out to PJ in the Bristol office on (phone number removed) / Important Notice Dovetail and Slate is a market-leading public sector recruitment company. We specialise in hiring across various public sector industries, including positions supporting vulnerable people. With our extensive range of roles, we are confident we can find the right match for you, so if the current vacancy does not seem relevant to your expertise, we welcome you to upload your CV or give us a call to discuss your ideal position with our dedicated team. Dovetail and Slate is committed to safeguarding and promoting the welfare of children and young people and expects all staff, applicants, and clients to share this commitment. This role may involve work with under 18's or vulnerable adults. Any appointment will be made subject to strict vetting and screening checks and receipt of a satisfactory enhanced DBS check. Dovetail and Slate ltd acts as an Employment Agency (perm) and an Employment Business (temp/contract). Because education matters. Dovetail and Slate Limited phone number removed acts as an Employment Agency Because education matters. Dovetail and Slate Limited phone number removed acts as an Employment Agency.
May 27, 2026
Full time
Surveyors (Technical, Stock Condition, Disrepair, Damp and Mould) Full Time - Permanent or Temp to Perm Pay Rate: 50,000 - 56,000 London and Surrounding Areas Our Client: Our client is a major housing provider managing a large portfolio across London and the surrounding areas. They are an organisation that prioritises professional growth, with a leadership team that includes directors who began their careers in entry-level positions. They are looking for people who are genuinely invested in the social housing sector. Their culture is built on integrity, empathy, and a commitment to residents. They aim to provide high-quality homes and foster inclusive communities where everyone feels supported. This is a workplace for professionals who want to make a tangible difference and work for a provider that follows through on its promises to the public. The Role: We are looking for Surveyors across several specialisms to join the team. You will report to Property Service Managers and work to improve the quality of life for residents. The positions available include: Technical Surveyor Stock Condition Surveyor Disrepair Surveyor Damp and Mould Surveyor This role operates on a hybrid basis. You will be required to attend a hub in your chosen area once a week. Typically, site visits are grouped into one day, with report writing the following day to ensure a one-week turnaround for residents. Duties: Carry out day-to-day repairs, planned maintenance, and general upkeep of housing stock. Ensure buildings and grounds provide a safe environment for all residents. Respond to reactive maintenance requests, handling emergencies immediately and non-emergencies in a timely manner. Manage legal disrepair cases and identify building defects. Prepare clear and accurate technical reports, schedules of work, and photographic evidence. Monitor on-site works to ensure contractors provide value for money. Conduct post-inspections to check quality and compliance. What you need: A Degree in Building Surveying, HND/HNC, or equivalent experience. Professional membership (RICS/CIOB) Strong knowledge of building pathology and construction legislation. Experience in social housing and handling legal disrepair cases. A non-judgmental approach when dealing with residents from diverse backgrounds. Ability to work at pace and meet tight deadlines. A full UK driving licence and access to a vehicle. Right to work in the UK (no visa sponsorship available). Benefits Substantial annual leave allowance plus bank holidays. Competitive matched pension contribution. Flexible benefits including healthcare and dental options. Life assurance cover. Paid days for volunteering each year. Ongoing training, qualifications, and development opportunities. Could this be your next challenge? This opportunity is a permanent or Temporary position. If you are interested in applying to this vacancy, please send your CV using the link on this advert and/or reach out to PJ in the Bristol office on (phone number removed) / Important Notice Dovetail and Slate is a market-leading public sector recruitment company. We specialise in hiring across various public sector industries, including positions supporting vulnerable people. With our extensive range of roles, we are confident we can find the right match for you, so if the current vacancy does not seem relevant to your expertise, we welcome you to upload your CV or give us a call to discuss your ideal position with our dedicated team. Dovetail and Slate is committed to safeguarding and promoting the welfare of children and young people and expects all staff, applicants, and clients to share this commitment. This role may involve work with under 18's or vulnerable adults. Any appointment will be made subject to strict vetting and screening checks and receipt of a satisfactory enhanced DBS check. Dovetail and Slate ltd acts as an Employment Agency (perm) and an Employment Business (temp/contract). Because education matters. Dovetail and Slate Limited phone number removed acts as an Employment Agency Because education matters. Dovetail and Slate Limited phone number removed acts as an Employment Agency.
37.5 hours per week / permanent / working Monday to Friday, 9am-5pm with the requirement of working one late shift per week, one shift at the weekend per month and be part of an out of hours 'on-call rota' YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice. We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen. We are here for children and young people, many of whom face multiple challenges and need our support. Our Values - we do what's right, we work with heart, and we build real connections - guide us in all our actions. Are you a person centred leader who thrives on empowering others and driving positive outcomes for young people? If so, we are searching for a motivational and resilient leader who thrives on developing others, championing best practice, and nurturing a collaborative and compassionate culture. You will bring a trauma-informed and psychologically informed approach to both your team and the young people we support, ensuring everyone feels understood, safe, and empowered. If you are energised by leading teams, shaping services, and supporting staff to deliver exceptional, person-centred support - even in challenging moments - this could be the role for you. As Deputy Supported Housing Manager, you will play a central role in our Eastbourne and Hailsham services - supported accommodation for young people aged 16-25 who are at risk of homelessness. Our services operate 24/7 to provide a safe, stable home where young people can feel understood, encouraged and supported. You will be based at our Eastbourne Foyer, located in the heart of Eastbourne, where the service maintains strong connections with and contributes actively to the local community. The role also involves travel across Eastbourne and Hailsham to our other East Sussex sites. Across our East Sussex sites, we work with around 50 young people, each with their own story, strengths, challenges and ambitions. Support Workers hold individual caseloads and meet regularly with residents to build support plans, celebrate progress, and set meaningful goals for the future. Your leadership will help create the environment where this work thrives - one where young people feel empowered and staff feel confident and supported. What you will be doing As Deputy Supported Housing Manager, you will play a key role in the running, quality, and impact of our services. Working closely with the Supported Housing Manager, you will help lead a safe, supportive, and high performing environment where young people can thrive. Service Provision You will support the Supported Housing Manager with the day to day delivery of the service, ensuring we meet all requirements set out in the service specification and remain fully compliant with Regulator of Social Housing (RSH) and Ofsted standards . Your responsibilities will include: Overseeing the full referral, interview, and induction process for all bedspaces and ensuring that every resident understands their Occupancy Agreement and House Rules. Maintaining the quality, safety, and presentation of the accommodation by working closely with our Housing and Property Services team to coordinate estate inspections, health and safety risk assessments, repairs, and the timely turnaround of void rooms. Supporting effective income collection across the service, working with the Rents team to build and maintain a positive rent payment culture among residents. Leadership and People Management You will directly line manage members of the staff team, ensuring their practice, professionalism, and development reflect our high standards. You will: Provide coaching, guidance, and clear expectations to ensure staff feel confident, supported, and motivated in their work with young people. Create a team culture rooted in creativity, consistency, and best practice, ensuring staff are equipped to empower young people to reach their goals while maintaining appropriate and safe boundaries. Be responsible for creating and maintaining staff rotas to ensure adequate service coverage at all times. General Responsibilities Participate in the management on call rota, offering out of hours support to services across the wider locality. Embed Psychologically Informed Environments (PIEs), Trauma Informed approaches, and restorative practices throughout your work, ensuring our support model is compassionate, reflective, and person centred. If you are enthusiastic about this opportunity but your experience doesn't align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. You have experience line managing staff and building positive, supportive team cultures. You bring consistency, are well organised and approachable, and are confident in setting clear expectations. You enjoy motivating others, supporting staff development, and planning effective rotas to ensure high quality service delivery. You will bring experience working in supported housing or similar services, supporting young people and/or adults at risk, along with proven experience in managing or supervising a team. You will already have a solid understanding of the Regulator of Social Housing (RSH) and Ofsted frameworks, as well as a strong working knowledge of Trauma Informed Care and Psychologically Informed Environments (PIE). You will be an effective communicator with strong facilitation skills, able to navigate challenging situations with confidence, calmness, and a solution focused approach. You will also have experience overseeing safeguarding procedures within residential settings, ensuring safety, accountability, and robust decision making. Just as importantly, you will understand the importance of maintaining professional boundaries, modelling best practice for the team and the young people we support. If you would like any further information or an informal discussion about this post, please contact . Should you require any assistance with our application process, please email us at . CLOSING DATE: Sunday 31 May 2026 at midnight. Please note applications will be reviewed on an ongoing basis, and we may invite strong candidates to interview before the closing date, so early applications are encouraged. TO APPLY: Scroll down the page to the application form. Please download the job profile (below), which includes the full role description and person specification. We are not able to support a work permit or offer a visa sponsorship for this role. Candidates must already have the right to live and work in the UK independently. An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. Accessibility If you require assistance or have questions regarding the application process, please do contact us. YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children's and Adults' barred lists) check, along with a reference and background check carried out by a third-party service provider.
May 27, 2026
Full time
37.5 hours per week / permanent / working Monday to Friday, 9am-5pm with the requirement of working one late shift per week, one shift at the weekend per month and be part of an out of hours 'on-call rota' YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice. We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen. We are here for children and young people, many of whom face multiple challenges and need our support. Our Values - we do what's right, we work with heart, and we build real connections - guide us in all our actions. Are you a person centred leader who thrives on empowering others and driving positive outcomes for young people? If so, we are searching for a motivational and resilient leader who thrives on developing others, championing best practice, and nurturing a collaborative and compassionate culture. You will bring a trauma-informed and psychologically informed approach to both your team and the young people we support, ensuring everyone feels understood, safe, and empowered. If you are energised by leading teams, shaping services, and supporting staff to deliver exceptional, person-centred support - even in challenging moments - this could be the role for you. As Deputy Supported Housing Manager, you will play a central role in our Eastbourne and Hailsham services - supported accommodation for young people aged 16-25 who are at risk of homelessness. Our services operate 24/7 to provide a safe, stable home where young people can feel understood, encouraged and supported. You will be based at our Eastbourne Foyer, located in the heart of Eastbourne, where the service maintains strong connections with and contributes actively to the local community. The role also involves travel across Eastbourne and Hailsham to our other East Sussex sites. Across our East Sussex sites, we work with around 50 young people, each with their own story, strengths, challenges and ambitions. Support Workers hold individual caseloads and meet regularly with residents to build support plans, celebrate progress, and set meaningful goals for the future. Your leadership will help create the environment where this work thrives - one where young people feel empowered and staff feel confident and supported. What you will be doing As Deputy Supported Housing Manager, you will play a key role in the running, quality, and impact of our services. Working closely with the Supported Housing Manager, you will help lead a safe, supportive, and high performing environment where young people can thrive. Service Provision You will support the Supported Housing Manager with the day to day delivery of the service, ensuring we meet all requirements set out in the service specification and remain fully compliant with Regulator of Social Housing (RSH) and Ofsted standards . Your responsibilities will include: Overseeing the full referral, interview, and induction process for all bedspaces and ensuring that every resident understands their Occupancy Agreement and House Rules. Maintaining the quality, safety, and presentation of the accommodation by working closely with our Housing and Property Services team to coordinate estate inspections, health and safety risk assessments, repairs, and the timely turnaround of void rooms. Supporting effective income collection across the service, working with the Rents team to build and maintain a positive rent payment culture among residents. Leadership and People Management You will directly line manage members of the staff team, ensuring their practice, professionalism, and development reflect our high standards. You will: Provide coaching, guidance, and clear expectations to ensure staff feel confident, supported, and motivated in their work with young people. Create a team culture rooted in creativity, consistency, and best practice, ensuring staff are equipped to empower young people to reach their goals while maintaining appropriate and safe boundaries. Be responsible for creating and maintaining staff rotas to ensure adequate service coverage at all times. General Responsibilities Participate in the management on call rota, offering out of hours support to services across the wider locality. Embed Psychologically Informed Environments (PIEs), Trauma Informed approaches, and restorative practices throughout your work, ensuring our support model is compassionate, reflective, and person centred. If you are enthusiastic about this opportunity but your experience doesn't align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. You have experience line managing staff and building positive, supportive team cultures. You bring consistency, are well organised and approachable, and are confident in setting clear expectations. You enjoy motivating others, supporting staff development, and planning effective rotas to ensure high quality service delivery. You will bring experience working in supported housing or similar services, supporting young people and/or adults at risk, along with proven experience in managing or supervising a team. You will already have a solid understanding of the Regulator of Social Housing (RSH) and Ofsted frameworks, as well as a strong working knowledge of Trauma Informed Care and Psychologically Informed Environments (PIE). You will be an effective communicator with strong facilitation skills, able to navigate challenging situations with confidence, calmness, and a solution focused approach. You will also have experience overseeing safeguarding procedures within residential settings, ensuring safety, accountability, and robust decision making. Just as importantly, you will understand the importance of maintaining professional boundaries, modelling best practice for the team and the young people we support. If you would like any further information or an informal discussion about this post, please contact . Should you require any assistance with our application process, please email us at . CLOSING DATE: Sunday 31 May 2026 at midnight. Please note applications will be reviewed on an ongoing basis, and we may invite strong candidates to interview before the closing date, so early applications are encouraged. TO APPLY: Scroll down the page to the application form. Please download the job profile (below), which includes the full role description and person specification. We are not able to support a work permit or offer a visa sponsorship for this role. Candidates must already have the right to live and work in the UK independently. An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. Accessibility If you require assistance or have questions regarding the application process, please do contact us. YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children's and Adults' barred lists) check, along with a reference and background check carried out by a third-party service provider.
Job Title: Housing Officer Contract Type: Fixed term contract up to 1 year Salary: £29,713.46 per annum (pro rata) Working Hours: 15 Hours per week Working Pattern: Thursday & Friday Location: Chadwick House, London Homelessness, Essex If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications based on any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Housing Officer You will work collaboratively as part of a committed team that puts the customer first by delivering an outstanding housing management service across a number of defined properties. Contribute to the day-to-day service by undertaking a range of tasks to ensure the safe operational management of our care and support services. About you We are looking for someone with • An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs. • Experience of working within housing management. • Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude. • Previous experience in positively resolving incidents. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: • Competitive pay & generous pension • 25 days holidays plus bank holidays (pro rata) • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Deliver an Allocation & Letting Service: • Liaise with external stakeholders to deliver an effective referral pathway into the service/properties. • Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme's re-allocation procedures. • Allocate properties ensuring customers meet the criteria, affordability and required landlord checks. • Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required. • Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy. • Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement Deliver a Housing Management Service: • Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-let. • Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant. • Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirements. • Undertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections. • Proactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service Managers. • Prepare files and case notes in readiness for court. • Deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits. • Work directly with customers to monitor or reduce issues of anti-social behaviour within the service. • Meet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing. • Ensure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures and escalating appropriately. • Monitor and
May 27, 2026
Contractor
Job Title: Housing Officer Contract Type: Fixed term contract up to 1 year Salary: £29,713.46 per annum (pro rata) Working Hours: 15 Hours per week Working Pattern: Thursday & Friday Location: Chadwick House, London Homelessness, Essex If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications based on any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Housing Officer You will work collaboratively as part of a committed team that puts the customer first by delivering an outstanding housing management service across a number of defined properties. Contribute to the day-to-day service by undertaking a range of tasks to ensure the safe operational management of our care and support services. About you We are looking for someone with • An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs. • Experience of working within housing management. • Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude. • Previous experience in positively resolving incidents. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy: • Competitive pay & generous pension • 25 days holidays plus bank holidays (pro rata) • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Deliver an Allocation & Letting Service: • Liaise with external stakeholders to deliver an effective referral pathway into the service/properties. • Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme's re-allocation procedures. • Allocate properties ensuring customers meet the criteria, affordability and required landlord checks. • Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required. • Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy. • Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement Deliver a Housing Management Service: • Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-let. • Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant. • Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirements. • Undertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections. • Proactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service Managers. • Prepare files and case notes in readiness for court. • Deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits. • Work directly with customers to monitor or reduce issues of anti-social behaviour within the service. • Meet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing. • Ensure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures and escalating appropriately. • Monitor and
Single Homeless Project has an opportunity for a PRS Access and Resettlement Worker to join our experienced and committed teams based in Lambeth ?. You will join us on a full-time, 12 month contract basis . In return, you will receive a competitive salary starting at £32,034.46 rising incrementally to £35,081.51 per annum. We re London s leading homelessness charity and we get things done. In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we re not shying away. We re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. We re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. Joining Single Homeless Project means joining a team that s bold, compassionate and determined to do better for the people we support and for each other. You ll work alongside colleagues with lived experience, in a space that s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. We re not perfect, but we re real. We listen. We learn. And we push forward, together. Because this isn t just a job. It s a chance to lead with empathy, spark change, and help build a London where no one is left behind. About the PRS Access and Resettlement Worker role: This is a brilliant opportunity to turn housing options into real, lasting move-on opportunities for people who are ready to take their next step away from homelessness. As PRS Access and Resettlement Officer, you will be out there opening doors: building relationships with landlords and letting agents, identifying suitable private rented sector options, and helping clients move into homes where they can build stability, independence and confidence. Day to day, you will work closely with Single Homeless Project (SHP) caseworkers and frontline teams to identify clients who are ready to explore PRS move-on, assess affordability and tenancy readiness, support property searches, arrange viewings, liaise with landlords, and help clients navigate the practical steps needed to secure a tenancy. You will provide clear advice around housing options, welfare benefits, tenancy expectations and sustainment, while supporting colleagues to feel confident using PRS pathways as part of their move-on planning. This is a role with real pace, purpose and impact. You will need to be creative, persistent and confident in your communication, especially when negotiating with landlords, unblocking barriers or advocating for clients who may have been let down by systems before. For the right person, this is a chance to make a tangible difference every day creating routes into housing, strengthening partnerships and helping people move forward with dignity and hope. There will be a mixture of working in the community (attending viewings across London), working from office and working from home. Please note that this role involves shift work, including a combination of early shifts (8:00 AM 3:30 PM) and late shifts (2:30 PM 10:00 PM), with shifts scheduled every other weekend. About you: You understand the barriers people can face when moving on from homelessness, and you bring the empathy, persistence and practical problem solving needed to help people overcome them. You have experience of housing, resettlement, tenancy sustainment, homelessness support or a similar frontline setting, with the ability to give clear, realistic advice to clients and colleagues. You are confident building relationships with landlords, letting agents, local authorities and partner agencies, and know how to turn conversations into opportunities. You can balance warmth with honest, practical conversations about affordability, tenancy readiness, rent, benefits, expectations and the responsibilities that come with a new home. You are organised, proactive and tenacious, able to manage competing priorities, keep accurate records and keep move-on plans moving even when barriers appear. Our attractive benefits package includes: A salary increase after successfully completing six month's probationary period A 37.5 hour working week including flexible working hours (core hours are 10am 4pm) in non-accommodation services 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays), A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary Staff Health Cash Plan and discounts scheme Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work As this is a secondment opportunity candidates who are permanent members of staff, will need to notify their manager before applying for this post. As this is an internal vacancy applicants not eligible for internal recruitment will be those under: Disciplinary sanction Performance monitoring in a similar or lower graded role Formal sickness monitoring (that is not related to a protected characteristic) Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed. Don t miss out on this great opportunity to join the Single Homeless Project team please click apply now to become our PRS Access and Resettlement Worker - we'd like to hear from you! Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.
May 26, 2026
Contractor
Single Homeless Project has an opportunity for a PRS Access and Resettlement Worker to join our experienced and committed teams based in Lambeth ?. You will join us on a full-time, 12 month contract basis . In return, you will receive a competitive salary starting at £32,034.46 rising incrementally to £35,081.51 per annum. We re London s leading homelessness charity and we get things done. In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we re not shying away. We re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. We re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. Joining Single Homeless Project means joining a team that s bold, compassionate and determined to do better for the people we support and for each other. You ll work alongside colleagues with lived experience, in a space that s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. We re not perfect, but we re real. We listen. We learn. And we push forward, together. Because this isn t just a job. It s a chance to lead with empathy, spark change, and help build a London where no one is left behind. About the PRS Access and Resettlement Worker role: This is a brilliant opportunity to turn housing options into real, lasting move-on opportunities for people who are ready to take their next step away from homelessness. As PRS Access and Resettlement Officer, you will be out there opening doors: building relationships with landlords and letting agents, identifying suitable private rented sector options, and helping clients move into homes where they can build stability, independence and confidence. Day to day, you will work closely with Single Homeless Project (SHP) caseworkers and frontline teams to identify clients who are ready to explore PRS move-on, assess affordability and tenancy readiness, support property searches, arrange viewings, liaise with landlords, and help clients navigate the practical steps needed to secure a tenancy. You will provide clear advice around housing options, welfare benefits, tenancy expectations and sustainment, while supporting colleagues to feel confident using PRS pathways as part of their move-on planning. This is a role with real pace, purpose and impact. You will need to be creative, persistent and confident in your communication, especially when negotiating with landlords, unblocking barriers or advocating for clients who may have been let down by systems before. For the right person, this is a chance to make a tangible difference every day creating routes into housing, strengthening partnerships and helping people move forward with dignity and hope. There will be a mixture of working in the community (attending viewings across London), working from office and working from home. Please note that this role involves shift work, including a combination of early shifts (8:00 AM 3:30 PM) and late shifts (2:30 PM 10:00 PM), with shifts scheduled every other weekend. About you: You understand the barriers people can face when moving on from homelessness, and you bring the empathy, persistence and practical problem solving needed to help people overcome them. You have experience of housing, resettlement, tenancy sustainment, homelessness support or a similar frontline setting, with the ability to give clear, realistic advice to clients and colleagues. You are confident building relationships with landlords, letting agents, local authorities and partner agencies, and know how to turn conversations into opportunities. You can balance warmth with honest, practical conversations about affordability, tenancy readiness, rent, benefits, expectations and the responsibilities that come with a new home. You are organised, proactive and tenacious, able to manage competing priorities, keep accurate records and keep move-on plans moving even when barriers appear. Our attractive benefits package includes: A salary increase after successfully completing six month's probationary period A 37.5 hour working week including flexible working hours (core hours are 10am 4pm) in non-accommodation services 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays), A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary Staff Health Cash Plan and discounts scheme Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work As this is a secondment opportunity candidates who are permanent members of staff, will need to notify their manager before applying for this post. As this is an internal vacancy applicants not eligible for internal recruitment will be those under: Disciplinary sanction Performance monitoring in a similar or lower graded role Formal sickness monitoring (that is not related to a protected characteristic) Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed. Don t miss out on this great opportunity to join the Single Homeless Project team please click apply now to become our PRS Access and Resettlement Worker - we'd like to hear from you! Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.
An exciting opportunity for an experienced Senior Surveyor to lead and support responsive repairs delivery across a large social housing portfolio, providing technical expertise on complex building defects, disrepair, damp and mould cases, and contractor performance. The role combines operational leadership, customer-focused service delivery, and team development to ensure repairs are completed safely, efficiently, and to a high standard. Client Details This opportunity sits within a leading housing organisation committed to maintaining and improving a large and diverse residential portfolio across London and the Midlands. The organisation places residents at the centre of service delivery, with a strong focus on safety, quality, compliance, and customer satisfaction. As part of the Property Services team, the organisation is seeking an experienced Senior Surveyor to provide technical leadership and operational support across responsive repairs and complex maintenance cases. The role plays a key part in ensuring repairs are diagnosed accurately, delivered efficiently, and completed to a high standard while maintaining strong contractor relationships and delivering excellent resident outcomes. This is an excellent opportunity to join a collaborative and forward-thinking property team, working closely with surveyors, contractors, operational managers, and residents to improve housing stock, resolve complex building issues, and drive continuous service improvement. Description Lead and support the Responsive Repairs Team in the diagnosis and delivery of reactive repairs within agreed timescales and quality standards Provide technical guidance and support to Repair Surveyors, including advice on Schedule of Rates (SOR), basket rates, SCHOTT schedules, and repair responsibility boundaries Support the Regional Property Manager and Responsive Repairs Manager in achieving service objectives and key performance indicators Assist in resolving complex building defects, disrepair cases, damp and mould issues, and technical repair challenges across the housing portfolio Carry out inspections and technical assessments to identify building defects and specify appropriate remedial solutions Ensure repairs and maintenance works are delivered in line with organisational standards, contractual obligations, health and safety legislation, and CDM regulations Monitor team workloads, productivity, and outputs to ensure effective service delivery and efficient use of resources Provide analysis and trend identification on complaints, recurring repairs, and contractor performance to support service improvement initiatives Develop and maintain strong working relationships with internal and external contractors, stakeholders, and operational teams Ensure expenditure is controlled in line with budget provisions and that planned or complex works are escalated appropriately to specialist teams Prepare monthly reports on team activities, performance, and operational issues for the Regional Property Manager Support the development and continuous improvement of surveyors and technical staff through coaching, mentoring, and knowledge sharing Ensure accurate use of systems and data to maximise operational efficiency and maintain high-quality property records Promote excellent customer service standards, ensuring residents are kept informed and supported throughout the repairs process Apply HHSRS principles effectively when assessing property conditions, hazards, and repair requirements Support the implementation of the organisation's customer experience strategy and continuous improvement objectives Participate in the Out of Hours rota as required Profile Proven experience managing a team within a responsive repairs, property maintenance, or housing surveying environment Strong technical knowledge of housing construction, building defects, maintenance diagnostics, and responsive repairs delivery Experience resolving complex repair issues, disrepair cases, and damp and mould diagnostics Strong understanding of the NHF Schedule of Rates (SOR), basket rates, and SCHOTT schedules Good knowledge of HHSRS assessments, health and safety legislation, and CDM regulations Experience working collaboratively with contractors and negotiating improvements in service delivery and value for money Ability to manage multiple priorities, projects, and operational demands within a fast-paced environment Strong communication and interpersonal skills with the ability to explain technical issues clearly to residents and non-technical stakeholders Excellent organisational skills with the ability to monitor workloads, outputs, and service performance effectively Ability to identify trends, analyse complaints, and implement service improvements proactively Experience developing and mentoring technical teams to improve performance and service quality Strong customer focus with a commitment to delivering safe, high-quality repairs and positive resident outcomes Ability to work independently, make sound decisions, and manage complex stakeholder relationships RICS qualification or working towards qualification (or equivalent) is essential Full UK driving licence required Job Offer Competitive salary of 58,664 - 61,751 Generous annual leave entitlement plus bank holidays Pension scheme with employer contribution Opportunity to lead on complex repairs and property maintenance cases across a large housing portfolio Strong focus on professional development, technical training, and career progression Collaborative working environment with exposure to operational, technical, and strategic property functions Opportunity to directly influence service quality, customer satisfaction, and housing standards Agile working arrangements available Stable and well-structured organisation with strong operational support systems and long-term investment in housing services
May 26, 2026
Full time
An exciting opportunity for an experienced Senior Surveyor to lead and support responsive repairs delivery across a large social housing portfolio, providing technical expertise on complex building defects, disrepair, damp and mould cases, and contractor performance. The role combines operational leadership, customer-focused service delivery, and team development to ensure repairs are completed safely, efficiently, and to a high standard. Client Details This opportunity sits within a leading housing organisation committed to maintaining and improving a large and diverse residential portfolio across London and the Midlands. The organisation places residents at the centre of service delivery, with a strong focus on safety, quality, compliance, and customer satisfaction. As part of the Property Services team, the organisation is seeking an experienced Senior Surveyor to provide technical leadership and operational support across responsive repairs and complex maintenance cases. The role plays a key part in ensuring repairs are diagnosed accurately, delivered efficiently, and completed to a high standard while maintaining strong contractor relationships and delivering excellent resident outcomes. This is an excellent opportunity to join a collaborative and forward-thinking property team, working closely with surveyors, contractors, operational managers, and residents to improve housing stock, resolve complex building issues, and drive continuous service improvement. Description Lead and support the Responsive Repairs Team in the diagnosis and delivery of reactive repairs within agreed timescales and quality standards Provide technical guidance and support to Repair Surveyors, including advice on Schedule of Rates (SOR), basket rates, SCHOTT schedules, and repair responsibility boundaries Support the Regional Property Manager and Responsive Repairs Manager in achieving service objectives and key performance indicators Assist in resolving complex building defects, disrepair cases, damp and mould issues, and technical repair challenges across the housing portfolio Carry out inspections and technical assessments to identify building defects and specify appropriate remedial solutions Ensure repairs and maintenance works are delivered in line with organisational standards, contractual obligations, health and safety legislation, and CDM regulations Monitor team workloads, productivity, and outputs to ensure effective service delivery and efficient use of resources Provide analysis and trend identification on complaints, recurring repairs, and contractor performance to support service improvement initiatives Develop and maintain strong working relationships with internal and external contractors, stakeholders, and operational teams Ensure expenditure is controlled in line with budget provisions and that planned or complex works are escalated appropriately to specialist teams Prepare monthly reports on team activities, performance, and operational issues for the Regional Property Manager Support the development and continuous improvement of surveyors and technical staff through coaching, mentoring, and knowledge sharing Ensure accurate use of systems and data to maximise operational efficiency and maintain high-quality property records Promote excellent customer service standards, ensuring residents are kept informed and supported throughout the repairs process Apply HHSRS principles effectively when assessing property conditions, hazards, and repair requirements Support the implementation of the organisation's customer experience strategy and continuous improvement objectives Participate in the Out of Hours rota as required Profile Proven experience managing a team within a responsive repairs, property maintenance, or housing surveying environment Strong technical knowledge of housing construction, building defects, maintenance diagnostics, and responsive repairs delivery Experience resolving complex repair issues, disrepair cases, and damp and mould diagnostics Strong understanding of the NHF Schedule of Rates (SOR), basket rates, and SCHOTT schedules Good knowledge of HHSRS assessments, health and safety legislation, and CDM regulations Experience working collaboratively with contractors and negotiating improvements in service delivery and value for money Ability to manage multiple priorities, projects, and operational demands within a fast-paced environment Strong communication and interpersonal skills with the ability to explain technical issues clearly to residents and non-technical stakeholders Excellent organisational skills with the ability to monitor workloads, outputs, and service performance effectively Ability to identify trends, analyse complaints, and implement service improvements proactively Experience developing and mentoring technical teams to improve performance and service quality Strong customer focus with a commitment to delivering safe, high-quality repairs and positive resident outcomes Ability to work independently, make sound decisions, and manage complex stakeholder relationships RICS qualification or working towards qualification (or equivalent) is essential Full UK driving licence required Job Offer Competitive salary of 58,664 - 61,751 Generous annual leave entitlement plus bank holidays Pension scheme with employer contribution Opportunity to lead on complex repairs and property maintenance cases across a large housing portfolio Strong focus on professional development, technical training, and career progression Collaborative working environment with exposure to operational, technical, and strategic property functions Opportunity to directly influence service quality, customer satisfaction, and housing standards Agile working arrangements available Stable and well-structured organisation with strong operational support systems and long-term investment in housing services
37.5 hours per week / permanent / working Monday to Friday, 9am-5pm with the requirement of working one late shift per week, one shift at the weekend per month and be part of an out of hours on-call rota YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice. We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen. We are here for children and young people, many of whom face multiple challenges and need our support. Our Values - we do what s right, we work with heart, and we build real connections guide us in all our actions. Are you a person centred leader who thrives on empowering others and driving positive outcomes for young people? If so, we are searching for a motivational and resilient leader who thrives on developing others, championing best practice, and nurturing a collaborative and compassionate culture. You will bring a trauma-informed and psychologically informed approach to both your team and the young people we support, ensuring everyone feels understood, safe, and empowered. If you are energised by leading teams, shaping services, and supporting staff to deliver exceptional, person-centred support - even in challenging moments - this could be the role for you. As Deputy Supported Housing Manager, you will play a central role in our Eastbourne and Hailsham services - supported accommodation for young people aged who are at risk of homelessness. Our services operate 24/7 to provide a safe, stable home where young people can feel understood, encouraged and supported. You will be based at our Eastbourne Foyer, located in the heart of Eastbourne, where the service maintains strong connections with and contributes actively to the local community. The role also involves travel across Eastbourne and Hailsham to our other East Sussex sites. Across our East Sussex sites, we work with around 50 young people, each with their own story, strengths, challenges and ambitions. Support Workers hold individual caseloads and meet regularly with residents to build support plans, celebrate progress, and set meaningful goals for the future. Your leadership will help create the environment where this work thrives - one where young people feel empowered and staff feel confident and supported. What you will be doing As Deputy Supported Housing Manager, you will play a key role in the running, quality, and impact of our services. Working closely with the Supported Housing Manager, you will help lead a safe, supportive, and high performing environment where young people can thrive. Service Provision You will support the Supported Housing Manager with the day to day delivery of the service, ensuring we meet all requirements set out in the service specification and remain fully compliant with Regulator of Social Housing (RSH) and Ofsted standards. Your responsibilities will include: Overseeing the full referral, interview, and induction process for all bedspaces and ensuring that every resident understands their Occupancy Agreement and House Rules. Maintaining the quality, safety, and presentation of the accommodation by working closely with our Housing and Property Services team to coordinate estate inspections, health and safety risk assessments, repairs, and the timely turnaround of void rooms. Supporting effective income collection across the service, working with the Rents team to build and maintain a positive rent payment culture among residents. Leadership and People Management You will directly line manage members of the staff team, ensuring their practice, professionalism, and development reflect our high standards. You will: Provide coaching, guidance, and clear expectations to ensure staff feel confident, supported, and motivated in their work with young people. Create a team culture rooted in creativity, consistency, and best practice, ensuring staff are equipped to empower young people to reach their goals while maintaining appropriate and safe boundaries. Be responsible for creating and maintaining staff rotas to ensure adequate service coverage at all times. General Responsibilities Participate in the management on call rota, offering out of hours support to services across the wider locality. Embed Psychologically Informed Environments (PIEs), Trauma Informed approaches, and restorative practices throughout your work, ensuring our support model is compassionate, reflective, and person centred. If you are enthusiastic about this opportunity but your experience doesn t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. You have experience line managing staff and building positive, supportive team cultures. You bring consistency, are well organised and approachable, and are confident in setting clear expectations. You enjoy motivating others, supporting staff development, and planning effective rotas to ensure high quality service delivery. You will bring experience working in supported housing or similar services, supporting young people and/or adults at risk, along with proven experience in managing or supervising a team. You will already have a solid understanding of the Regulator of Social Housing (RSH) and Ofsted frameworks, as well as a strong working knowledge of Trauma Informed Care and Psychologically Informed Environments (PIE). You will be an effective communicator with strong facilitation skills, able to navigate challenging situations with confidence, calmness, and a solution focused approach. You will also have experience overseeing safeguarding procedures within residential settings, ensuring safety, accountability, and robust decision making. Just as importantly, you will understand the importance of maintaining professional boundaries, modelling best practice for the team and the young people we support. CLOSING DATE: Sunday 31 May 2026 at midnight. Please note applications will be reviewed on an ongoing basis, and we may invite strong candidates to interview before the closing date, so early applications are encouraged. We are not able to support a work permit or offer a visa sponsorship for this role. Candidates must already have the right to live and work in the UK independently. An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. Accessibility If you require assistance or have questions regarding the application process, please do contact us. YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children s and Adults barred lists) check, along with a reference and background check carried out by a third-party service provider.
May 24, 2026
Full time
37.5 hours per week / permanent / working Monday to Friday, 9am-5pm with the requirement of working one late shift per week, one shift at the weekend per month and be part of an out of hours on-call rota YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice. We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen. We are here for children and young people, many of whom face multiple challenges and need our support. Our Values - we do what s right, we work with heart, and we build real connections guide us in all our actions. Are you a person centred leader who thrives on empowering others and driving positive outcomes for young people? If so, we are searching for a motivational and resilient leader who thrives on developing others, championing best practice, and nurturing a collaborative and compassionate culture. You will bring a trauma-informed and psychologically informed approach to both your team and the young people we support, ensuring everyone feels understood, safe, and empowered. If you are energised by leading teams, shaping services, and supporting staff to deliver exceptional, person-centred support - even in challenging moments - this could be the role for you. As Deputy Supported Housing Manager, you will play a central role in our Eastbourne and Hailsham services - supported accommodation for young people aged who are at risk of homelessness. Our services operate 24/7 to provide a safe, stable home where young people can feel understood, encouraged and supported. You will be based at our Eastbourne Foyer, located in the heart of Eastbourne, where the service maintains strong connections with and contributes actively to the local community. The role also involves travel across Eastbourne and Hailsham to our other East Sussex sites. Across our East Sussex sites, we work with around 50 young people, each with their own story, strengths, challenges and ambitions. Support Workers hold individual caseloads and meet regularly with residents to build support plans, celebrate progress, and set meaningful goals for the future. Your leadership will help create the environment where this work thrives - one where young people feel empowered and staff feel confident and supported. What you will be doing As Deputy Supported Housing Manager, you will play a key role in the running, quality, and impact of our services. Working closely with the Supported Housing Manager, you will help lead a safe, supportive, and high performing environment where young people can thrive. Service Provision You will support the Supported Housing Manager with the day to day delivery of the service, ensuring we meet all requirements set out in the service specification and remain fully compliant with Regulator of Social Housing (RSH) and Ofsted standards. Your responsibilities will include: Overseeing the full referral, interview, and induction process for all bedspaces and ensuring that every resident understands their Occupancy Agreement and House Rules. Maintaining the quality, safety, and presentation of the accommodation by working closely with our Housing and Property Services team to coordinate estate inspections, health and safety risk assessments, repairs, and the timely turnaround of void rooms. Supporting effective income collection across the service, working with the Rents team to build and maintain a positive rent payment culture among residents. Leadership and People Management You will directly line manage members of the staff team, ensuring their practice, professionalism, and development reflect our high standards. You will: Provide coaching, guidance, and clear expectations to ensure staff feel confident, supported, and motivated in their work with young people. Create a team culture rooted in creativity, consistency, and best practice, ensuring staff are equipped to empower young people to reach their goals while maintaining appropriate and safe boundaries. Be responsible for creating and maintaining staff rotas to ensure adequate service coverage at all times. General Responsibilities Participate in the management on call rota, offering out of hours support to services across the wider locality. Embed Psychologically Informed Environments (PIEs), Trauma Informed approaches, and restorative practices throughout your work, ensuring our support model is compassionate, reflective, and person centred. If you are enthusiastic about this opportunity but your experience doesn t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. You have experience line managing staff and building positive, supportive team cultures. You bring consistency, are well organised and approachable, and are confident in setting clear expectations. You enjoy motivating others, supporting staff development, and planning effective rotas to ensure high quality service delivery. You will bring experience working in supported housing or similar services, supporting young people and/or adults at risk, along with proven experience in managing or supervising a team. You will already have a solid understanding of the Regulator of Social Housing (RSH) and Ofsted frameworks, as well as a strong working knowledge of Trauma Informed Care and Psychologically Informed Environments (PIE). You will be an effective communicator with strong facilitation skills, able to navigate challenging situations with confidence, calmness, and a solution focused approach. You will also have experience overseeing safeguarding procedures within residential settings, ensuring safety, accountability, and robust decision making. Just as importantly, you will understand the importance of maintaining professional boundaries, modelling best practice for the team and the young people we support. CLOSING DATE: Sunday 31 May 2026 at midnight. Please note applications will be reviewed on an ongoing basis, and we may invite strong candidates to interview before the closing date, so early applications are encouraged. We are not able to support a work permit or offer a visa sponsorship for this role. Candidates must already have the right to live and work in the UK independently. An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. Accessibility If you require assistance or have questions regarding the application process, please do contact us. YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children s and Adults barred lists) check, along with a reference and background check carried out by a third-party service provider.
Imaginative Bid Writer & Bid Manager Salary: 100,000 - 120,000 (DOE) + Bonus + Benefits Location: Northern Home Counties / East Midlands (Hybrid Working Available) Most bids fail because they all sound the same. This role exists to change that. Imaginative Bid Writer & Bid Manager - This is not a standard Bid role This is an opportunity for a senior Bid Manager, Bid Writer, Proposals Manager or Head of Bids to take full ownership of how a growing business wins work. You will not be managing a process. You will be improving it. The Opportunity A growing, privately owned contract-led operational business operating across property services, social housing, repairs and maintenance, refurbishment, facilities services, and related outsourced operational environments is looking to appoint an Imaginative Bid Writer & Bid Manager to strengthen its work-winning capability. The business has built a strong reputation for delivery and is now entering a new phase of growth, supported by a strengthened senior leadership team. The focus now is on improving the quality, consistency, differentiation, and impact of bids. This role sits at the centre of that. What You Will Be Doing This is a hands-on, high-impact Bid Writing and Bid Management role where you will take full ownership of the bid process from start to finish. More importantly, you will improve how bids are done across the business. You will: Work directly with operational leaders, commercial teams, and senior stakeholders Extract real delivery insight, KPIs, case studies, and evidence Write and structure high-quality, compelling bid responses Develop win themes and differentiate submissions from competitors Improve how information is captured, stored, and reused Build consistency without introducing unnecessary bureaucracy Contribute to the overall commercial positioning of the business You will be expected to go into the business and extract what others miss, turn operational reality into compelling, differentiated bids, challenge inputs that are not strong enough, deliver high-quality submissions under pressure, and improve how the business approaches bidding, not just execute it. This is not about answering questions. It is about building submissions that win work. What Makes This Role Different Most Bid Manager or Bid Writer roles are process-led. This one is not. There is no interest in template-driven, corporate bidding approaches. You will not be sitting behind a system waiting for input. Instead, you will: Speak directly to the people delivering contracts Ask the right questions Challenge where necessary Build responses from real information You will also identify gaps in how the business presents itself and help improve that. Most bid roles are process-driven and sit within established teams. This one does not. You will be given ownership, visibility, and the opportunity to shape how a business wins work, working directly with senior leadership in a fast-moving environment. What Good Looks Like You do not just write strong bids. You identify things the business is doing that are not being captured, turn fragmented information into clear, structured responses, make bids stand out without overcomplicating them, and improve win rates over time. What We Are Looking For This role will suit a Senior Bid Manager, Bid Writer, Bid Lead, Head of Bids or Proposals Manager who wants more ownership and impact. You will: Have experience in bid management, bid writing, proposals or work-winning Be comfortable operating in a fast-paced, delivery-focused environment Be able to work with limited or unstructured information Have strong written communication and storytelling ability Be confident engaging with senior stakeholders and operational teams Be proactive, commercially aware, and solutions-focused Your experience may have been gained within sectors such as: Public sector outsourcing Social housing Property services Repairs and maintenance contractors Facilities management (particularly reactive or operationally intensive environments) Utilities or infrastructure services Construction and refurbishment Multi-site operational service businesses Contract-led operational environments Outsourced facilities or field service operations Other transferable experience will also be considered where candidates can demonstrate strong work-winning capability, operational understanding, stakeholder engagement, and high-quality bid writing expertise. AI, Tools and Approach You will be expected to use tools such as AI (including ChatGPT, Claude, Copilot or similar) to improve efficiency and output quality. However, this is not about producing generic responses. The focus is on: Quality of thinking Clarity of communication Tailored, relevant submissions The expectation is that you use these tools intelligently to enhance output, iterate and refine responses, and continuously improve quality rather than relying on first-pass outputs. The Environment This is a growing SME environment, not a corporate structure. The culture is: Fast-paced Delivery-focused Commercially driven Accountable You will have direct exposure to senior leadership and a visible impact on how the business wins work. This is a senior-level appointment, reflected in both responsibility and package. Salary & Benefits 100,000 - 120,000 (DOE) basic salary Performance-related bonus Hybrid working This Role Will Not Suit You If You rely heavily on templates or rigid bid processes You prefer coordinating input rather than owning outcomes You need complete or highly structured information before you can start You are not comfortable challenging senior stakeholders Why Apply This is an opportunity to step into a high-impact Bid Manager / Head of Bids role within a growing business where you can: Take full ownership of bids Improve how the business wins work Work directly with senior stakeholders Shape a function rather than fit into one Apply Now If you are an experienced Bid Manager, Bid Writer, Proposals Manager or Head of Bids looking for a role with genuine ownership and impact, apply now.
May 23, 2026
Full time
Imaginative Bid Writer & Bid Manager Salary: 100,000 - 120,000 (DOE) + Bonus + Benefits Location: Northern Home Counties / East Midlands (Hybrid Working Available) Most bids fail because they all sound the same. This role exists to change that. Imaginative Bid Writer & Bid Manager - This is not a standard Bid role This is an opportunity for a senior Bid Manager, Bid Writer, Proposals Manager or Head of Bids to take full ownership of how a growing business wins work. You will not be managing a process. You will be improving it. The Opportunity A growing, privately owned contract-led operational business operating across property services, social housing, repairs and maintenance, refurbishment, facilities services, and related outsourced operational environments is looking to appoint an Imaginative Bid Writer & Bid Manager to strengthen its work-winning capability. The business has built a strong reputation for delivery and is now entering a new phase of growth, supported by a strengthened senior leadership team. The focus now is on improving the quality, consistency, differentiation, and impact of bids. This role sits at the centre of that. What You Will Be Doing This is a hands-on, high-impact Bid Writing and Bid Management role where you will take full ownership of the bid process from start to finish. More importantly, you will improve how bids are done across the business. You will: Work directly with operational leaders, commercial teams, and senior stakeholders Extract real delivery insight, KPIs, case studies, and evidence Write and structure high-quality, compelling bid responses Develop win themes and differentiate submissions from competitors Improve how information is captured, stored, and reused Build consistency without introducing unnecessary bureaucracy Contribute to the overall commercial positioning of the business You will be expected to go into the business and extract what others miss, turn operational reality into compelling, differentiated bids, challenge inputs that are not strong enough, deliver high-quality submissions under pressure, and improve how the business approaches bidding, not just execute it. This is not about answering questions. It is about building submissions that win work. What Makes This Role Different Most Bid Manager or Bid Writer roles are process-led. This one is not. There is no interest in template-driven, corporate bidding approaches. You will not be sitting behind a system waiting for input. Instead, you will: Speak directly to the people delivering contracts Ask the right questions Challenge where necessary Build responses from real information You will also identify gaps in how the business presents itself and help improve that. Most bid roles are process-driven and sit within established teams. This one does not. You will be given ownership, visibility, and the opportunity to shape how a business wins work, working directly with senior leadership in a fast-moving environment. What Good Looks Like You do not just write strong bids. You identify things the business is doing that are not being captured, turn fragmented information into clear, structured responses, make bids stand out without overcomplicating them, and improve win rates over time. What We Are Looking For This role will suit a Senior Bid Manager, Bid Writer, Bid Lead, Head of Bids or Proposals Manager who wants more ownership and impact. You will: Have experience in bid management, bid writing, proposals or work-winning Be comfortable operating in a fast-paced, delivery-focused environment Be able to work with limited or unstructured information Have strong written communication and storytelling ability Be confident engaging with senior stakeholders and operational teams Be proactive, commercially aware, and solutions-focused Your experience may have been gained within sectors such as: Public sector outsourcing Social housing Property services Repairs and maintenance contractors Facilities management (particularly reactive or operationally intensive environments) Utilities or infrastructure services Construction and refurbishment Multi-site operational service businesses Contract-led operational environments Outsourced facilities or field service operations Other transferable experience will also be considered where candidates can demonstrate strong work-winning capability, operational understanding, stakeholder engagement, and high-quality bid writing expertise. AI, Tools and Approach You will be expected to use tools such as AI (including ChatGPT, Claude, Copilot or similar) to improve efficiency and output quality. However, this is not about producing generic responses. The focus is on: Quality of thinking Clarity of communication Tailored, relevant submissions The expectation is that you use these tools intelligently to enhance output, iterate and refine responses, and continuously improve quality rather than relying on first-pass outputs. The Environment This is a growing SME environment, not a corporate structure. The culture is: Fast-paced Delivery-focused Commercially driven Accountable You will have direct exposure to senior leadership and a visible impact on how the business wins work. This is a senior-level appointment, reflected in both responsibility and package. Salary & Benefits 100,000 - 120,000 (DOE) basic salary Performance-related bonus Hybrid working This Role Will Not Suit You If You rely heavily on templates or rigid bid processes You prefer coordinating input rather than owning outcomes You need complete or highly structured information before you can start You are not comfortable challenging senior stakeholders Why Apply This is an opportunity to step into a high-impact Bid Manager / Head of Bids role within a growing business where you can: Take full ownership of bids Improve how the business wins work Work directly with senior stakeholders Shape a function rather than fit into one Apply Now If you are an experienced Bid Manager, Bid Writer, Proposals Manager or Head of Bids looking for a role with genuine ownership and impact, apply now.
Imaginative Bid Writer & Bid Manager Salary: 100,000 - 120,000 (DOE) + Bonus + Benefits Location: Northern Home Counties / East Midlands (Hybrid Working Available) Most bids fail because they all sound the same. This role exists to change that. Imaginative Bid Writer & Bid Manager - This is not a standard Bid role This is an opportunity for a senior Bid Manager, Bid Writer, Proposals Manager or Head of Bids to take full ownership of how a growing business wins work. You will not be managing a process. You will be improving it. The Opportunity A growing, privately owned contract-led operational business operating across property services, social housing, repairs and maintenance, refurbishment, facilities services, and related outsourced operational environments is looking to appoint an Imaginative Bid Writer & Bid Manager to strengthen its work-winning capability. The business has built a strong reputation for delivery and is now entering a new phase of growth, supported by a strengthened senior leadership team. The focus now is on improving the quality, consistency, differentiation, and impact of bids. This role sits at the centre of that. What You Will Be Doing This is a hands-on, high-impact Bid Writing and Bid Management role where you will take full ownership of the bid process from start to finish. More importantly, you will improve how bids are done across the business. You will: Work directly with operational leaders, commercial teams, and senior stakeholders Extract real delivery insight, KPIs, case studies, and evidence Write and structure high-quality, compelling bid responses Develop win themes and differentiate submissions from competitors Improve how information is captured, stored, and reused Build consistency without introducing unnecessary bureaucracy Contribute to the overall commercial positioning of the business You will be expected to go into the business and extract what others miss, turn operational reality into compelling, differentiated bids, challenge inputs that are not strong enough, deliver high-quality submissions under pressure, and improve how the business approaches bidding, not just execute it. This is not about answering questions. It is about building submissions that win work. What Makes This Role Different Most Bid Manager or Bid Writer roles are process-led. This one is not. There is no interest in template-driven, corporate bidding approaches. You will not be sitting behind a system waiting for input. Instead, you will: Speak directly to the people delivering contracts Ask the right questions Challenge where necessary Build responses from real information You will also identify gaps in how the business presents itself and help improve that. Most bid roles are process-driven and sit within established teams. This one does not. You will be given ownership, visibility, and the opportunity to shape how a business wins work, working directly with senior leadership in a fast-moving environment. What Good Looks Like You do not just write strong bids. You identify things the business is doing that are not being captured, turn fragmented information into clear, structured responses, make bids stand out without overcomplicating them, and improve win rates over time. What We Are Looking For This role will suit a Senior Bid Manager, Bid Writer, Bid Lead, Head of Bids or Proposals Manager who wants more ownership and impact. You will: Have experience in bid management, bid writing, proposals or work-winning Be comfortable operating in a fast-paced, delivery-focused environment Be able to work with limited or unstructured information Have strong written communication and storytelling ability Be confident engaging with senior stakeholders and operational teams Be proactive, commercially aware, and solutions-focused Your experience may have been gained within sectors such as: Public sector outsourcing Social housing Property services Repairs and maintenance contractors Facilities management (particularly reactive or operationally intensive environments) Utilities or infrastructure services Construction and refurbishment Multi-site operational service businesses Contract-led operational environments Outsourced facilities or field service operations Other transferable experience will also be considered where candidates can demonstrate strong work-winning capability, operational understanding, stakeholder engagement, and high-quality bid writing expertise. AI, Tools and Approach You will be expected to use tools such as AI (including ChatGPT, Claude, Copilot or similar) to improve efficiency and output quality. However, this is not about producing generic responses. The focus is on: Quality of thinking Clarity of communication Tailored, relevant submissions The expectation is that you use these tools intelligently to enhance output, iterate and refine responses, and continuously improve quality rather than relying on first-pass outputs. The Environment This is a growing SME environment, not a corporate structure. The culture is: Fast-paced Delivery-focused Commercially driven Accountable You will have direct exposure to senior leadership and a visible impact on how the business wins work. This is a senior-level appointment, reflected in both responsibility and package. Salary & Benefits 100,000 - 120,000 (DOE) basic salary Performance-related bonus Hybrid working This Role Will Not Suit You If You rely heavily on templates or rigid bid processes You prefer coordinating input rather than owning outcomes You need complete or highly structured information before you can start You are not comfortable challenging senior stakeholders Why Apply This is an opportunity to step into a high-impact Bid Manager / Head of Bids role within a growing business where you can: Take full ownership of bids Improve how the business wins work Work directly with senior stakeholders Shape a function rather than fit into one Apply Now If you are an experienced Bid Manager, Bid Writer, Proposals Manager or Head of Bids looking for a role with genuine ownership and impact, apply now.
May 23, 2026
Full time
Imaginative Bid Writer & Bid Manager Salary: 100,000 - 120,000 (DOE) + Bonus + Benefits Location: Northern Home Counties / East Midlands (Hybrid Working Available) Most bids fail because they all sound the same. This role exists to change that. Imaginative Bid Writer & Bid Manager - This is not a standard Bid role This is an opportunity for a senior Bid Manager, Bid Writer, Proposals Manager or Head of Bids to take full ownership of how a growing business wins work. You will not be managing a process. You will be improving it. The Opportunity A growing, privately owned contract-led operational business operating across property services, social housing, repairs and maintenance, refurbishment, facilities services, and related outsourced operational environments is looking to appoint an Imaginative Bid Writer & Bid Manager to strengthen its work-winning capability. The business has built a strong reputation for delivery and is now entering a new phase of growth, supported by a strengthened senior leadership team. The focus now is on improving the quality, consistency, differentiation, and impact of bids. This role sits at the centre of that. What You Will Be Doing This is a hands-on, high-impact Bid Writing and Bid Management role where you will take full ownership of the bid process from start to finish. More importantly, you will improve how bids are done across the business. You will: Work directly with operational leaders, commercial teams, and senior stakeholders Extract real delivery insight, KPIs, case studies, and evidence Write and structure high-quality, compelling bid responses Develop win themes and differentiate submissions from competitors Improve how information is captured, stored, and reused Build consistency without introducing unnecessary bureaucracy Contribute to the overall commercial positioning of the business You will be expected to go into the business and extract what others miss, turn operational reality into compelling, differentiated bids, challenge inputs that are not strong enough, deliver high-quality submissions under pressure, and improve how the business approaches bidding, not just execute it. This is not about answering questions. It is about building submissions that win work. What Makes This Role Different Most Bid Manager or Bid Writer roles are process-led. This one is not. There is no interest in template-driven, corporate bidding approaches. You will not be sitting behind a system waiting for input. Instead, you will: Speak directly to the people delivering contracts Ask the right questions Challenge where necessary Build responses from real information You will also identify gaps in how the business presents itself and help improve that. Most bid roles are process-driven and sit within established teams. This one does not. You will be given ownership, visibility, and the opportunity to shape how a business wins work, working directly with senior leadership in a fast-moving environment. What Good Looks Like You do not just write strong bids. You identify things the business is doing that are not being captured, turn fragmented information into clear, structured responses, make bids stand out without overcomplicating them, and improve win rates over time. What We Are Looking For This role will suit a Senior Bid Manager, Bid Writer, Bid Lead, Head of Bids or Proposals Manager who wants more ownership and impact. You will: Have experience in bid management, bid writing, proposals or work-winning Be comfortable operating in a fast-paced, delivery-focused environment Be able to work with limited or unstructured information Have strong written communication and storytelling ability Be confident engaging with senior stakeholders and operational teams Be proactive, commercially aware, and solutions-focused Your experience may have been gained within sectors such as: Public sector outsourcing Social housing Property services Repairs and maintenance contractors Facilities management (particularly reactive or operationally intensive environments) Utilities or infrastructure services Construction and refurbishment Multi-site operational service businesses Contract-led operational environments Outsourced facilities or field service operations Other transferable experience will also be considered where candidates can demonstrate strong work-winning capability, operational understanding, stakeholder engagement, and high-quality bid writing expertise. AI, Tools and Approach You will be expected to use tools such as AI (including ChatGPT, Claude, Copilot or similar) to improve efficiency and output quality. However, this is not about producing generic responses. The focus is on: Quality of thinking Clarity of communication Tailored, relevant submissions The expectation is that you use these tools intelligently to enhance output, iterate and refine responses, and continuously improve quality rather than relying on first-pass outputs. The Environment This is a growing SME environment, not a corporate structure. The culture is: Fast-paced Delivery-focused Commercially driven Accountable You will have direct exposure to senior leadership and a visible impact on how the business wins work. This is a senior-level appointment, reflected in both responsibility and package. Salary & Benefits 100,000 - 120,000 (DOE) basic salary Performance-related bonus Hybrid working This Role Will Not Suit You If You rely heavily on templates or rigid bid processes You prefer coordinating input rather than owning outcomes You need complete or highly structured information before you can start You are not comfortable challenging senior stakeholders Why Apply This is an opportunity to step into a high-impact Bid Manager / Head of Bids role within a growing business where you can: Take full ownership of bids Improve how the business wins work Work directly with senior stakeholders Shape a function rather than fit into one Apply Now If you are an experienced Bid Manager, Bid Writer, Proposals Manager or Head of Bids looking for a role with genuine ownership and impact, apply now.
Role: Perpetrator Case Manager (Domestic Abuse) Salary: £14 - £18 per hour dependent on pay status Locations: Covering Bristol Duration: 3 - 5 month contract Hybrid: 1 day visits, 2 days from home. Essential: Must drive Supporting Futures are recruiting for a well-respected charity, that aims to improve the lives of victims of domestic abuse and their children, by holding high-risk perpetrators to account. They are looking for Case Managers to work with high risk/ high harm perpetrators of domestic abuse through targeted and intensive 121 work. The services forms part of an innovative national project that aims to improve the lives and safety of victims and children, by holding high-risk perpetrators to account. The project combines case management of perpetrators with a co-ordinated multi-agency response. Synopsis of duties: Working on a one-to-one basis with perpetrators whose victims have been identified as high risk at MARAC/ high harm perpetrators at the Domestic Abuse Perpetrator Panel (DAPP) Carrying out intensive and targeted support which promoted attitudinal and behavioural change Supporting clients with additional practical needs which may impact on their behaviour including substance misuse, mental health, finance, housing etc Making referrals and linking clients to complementary services Working closely with existing agencies to design a co-ordinated, strategic individual intervention plan to address identified needs and risks and promote understanding of the impact of abusive behaviours Working closely with the IDVA service to review risk, develop safety plans and improve outcomes for all parties involved Responsible over the long term for delivering outcomes, working typically for between 3 and 12 months to achieve behaviour change with each service user What they are looking for: Candidates who are passionate and committed to working within a multi-disciplinary team and will have a demonstrable track record of working with complex need service users Experience within the field of domestic abuse, and/or mental health, substance misuse and offending (this can include Mental Health/ Substance Misuse Services, Prison, Probation, YOT, Care Leavers, Supported Housing/ Hostel and/ or Social Services) An understanding of domestic abuse and its impact The successful candidate will need to have driving license and access to a car and will need to have a DBS on the update service/ issued within the last 12 months. We would also encourage graduates relevant to the field to apply (Criminology, Psychology, Criminal Justice, etc) Should this opportunity be of any interest please call (phone number removed) or email your CV to (url removed) Supporting Futures Consulting acts as both an employer and an agency.
May 22, 2026
Contractor
Role: Perpetrator Case Manager (Domestic Abuse) Salary: £14 - £18 per hour dependent on pay status Locations: Covering Bristol Duration: 3 - 5 month contract Hybrid: 1 day visits, 2 days from home. Essential: Must drive Supporting Futures are recruiting for a well-respected charity, that aims to improve the lives of victims of domestic abuse and their children, by holding high-risk perpetrators to account. They are looking for Case Managers to work with high risk/ high harm perpetrators of domestic abuse through targeted and intensive 121 work. The services forms part of an innovative national project that aims to improve the lives and safety of victims and children, by holding high-risk perpetrators to account. The project combines case management of perpetrators with a co-ordinated multi-agency response. Synopsis of duties: Working on a one-to-one basis with perpetrators whose victims have been identified as high risk at MARAC/ high harm perpetrators at the Domestic Abuse Perpetrator Panel (DAPP) Carrying out intensive and targeted support which promoted attitudinal and behavioural change Supporting clients with additional practical needs which may impact on their behaviour including substance misuse, mental health, finance, housing etc Making referrals and linking clients to complementary services Working closely with existing agencies to design a co-ordinated, strategic individual intervention plan to address identified needs and risks and promote understanding of the impact of abusive behaviours Working closely with the IDVA service to review risk, develop safety plans and improve outcomes for all parties involved Responsible over the long term for delivering outcomes, working typically for between 3 and 12 months to achieve behaviour change with each service user What they are looking for: Candidates who are passionate and committed to working within a multi-disciplinary team and will have a demonstrable track record of working with complex need service users Experience within the field of domestic abuse, and/or mental health, substance misuse and offending (this can include Mental Health/ Substance Misuse Services, Prison, Probation, YOT, Care Leavers, Supported Housing/ Hostel and/ or Social Services) An understanding of domestic abuse and its impact The successful candidate will need to have driving license and access to a car and will need to have a DBS on the update service/ issued within the last 12 months. We would also encourage graduates relevant to the field to apply (Criminology, Psychology, Criminal Justice, etc) Should this opportunity be of any interest please call (phone number removed) or email your CV to (url removed) Supporting Futures Consulting acts as both an employer and an agency.
Allocations and Temporary Accommodation Service TEMPORARY ACCOMMODATION OFFICER To be accountable to the Senior Temporary Accommodation Officer for the management of Temporary Accommodation, including Council, Registered Providers, Private Sector Leased and Emergency Overnight Accommodation. For the provision of a tenancy and support service to homeless households To undertake the sign-up of applicants being admitted to temporary accommodation and to act as a point of contact in resolving any issues that arise. MAIN DUTIES: To identify and report repairs within Temporary Accommodation units to Property Services staff and other landlords, ensuring that accommodation is maintained to the highest possible standard. To have responsibility for visiting households that have been assisted with temporary or other housing options and for advising them on: payment of charges, tenure conditions and security, utilities, reporting of repairs and provision of furnishings. To carry out regular visits to all temporary accommodation units, both within and outside the borough, to ensure that properties are being occupied and are being maintained to the appropriate standard. To arrange for the termination or withdrawal of a placement as required. To identify service users with support needs and refer them to appropriate support or resettlement services. To liaise closely with support services industry statutory agencies to ensure that the needs of vulnerable applicants are identified and assessed. To be aware of safeguarding (children s & adults) procedures and monitor, record and discuss any concerns with a manager / relevant agencies. Also take appropriate action when necessary, always in conjunction with a manager . To provide reports on casework as requested by the Senior Temporary Accommodation Officer. To ensure that comprehensive and accurate records are kept of all customer contacts and casework updating IT and/or manual systems as required. To ensure the effective collection of rent, charges and arrears and for taking appropriate action to ensure that loss of income is kept under control and that performance meets DHS targets. To offer advice and assistance to customers on a range of matters, including: allocations and choice based lettings, housing options, welfare and housing benefits, homelessness assessments, tenancy conditions and provision of support. To contact other internal and external agencies on their behalf as necessary. To liaise with Housing Benefits, Benefits Agency and employers in order to assist in the collection of rent and other charges. To be responsible for the verification of documents required by housing benefits to enable them to meet their statutory duty when assessing payments of benefit. To issue Notice to Quits and be responsible for taking appropriate legal action when necessary. To compile legal statements for court attendance and to represent the Council at proceedings. To have a good knowledge of court procedures. To coordinate all services required when obtaining possession of a property. To deal with breaches of conditions of tenancy including nuisance and racial harassment. To interview tenants, leaseholders and homeowners as necessary, determining remedial action, and dealing with complaints. To attend allocations interviews in order to advise customers of the conditions of tenancy, and to provide information for them on the property including provision of furniture and equipment and availability of local amenities and services. To ensure that the tenancy or licence agreement is completed and to input details of allocations onto computerised systems. To assist occupiers moving into permanent accommodation by advising on removal arrangements, social fund and other benefits. To arrange for accounts to come off charge, the collection of keys and for organising the renewal of door locks as necessary To assist in the identification of properties that could be used as temporary accommodation and the hand back of dwellings no longer required for use as temporary accommodation. To investigate cases of abandoned property, unauthorised occupation and sub-letting occurring in Council owned temporary accommodation, taking the appropriate action to resolve the problem. To respond to enquiries and complaints including from elected members and external agencies, ensuring that responses meet quality standards and are completed within performance target timescales. To assist in statistical monitoring, customer surveys, consultation activities or other exercises to increase the effectiveness of the service. To assist in the training and induction of staff as requested by the Senior Temporary Accommodation Officer. To attend training sessions, development, supervision and casework meetings as requested by the Senior Temporary Accommodation Officer. To have a working knowledge of legislation and policy in relation to homelessness, allocations and tenancy rights. To be responsible for the distribution of emergency cash payments in accordance with agreed procedures. As directed by the Senior Temporary Accommodation Officer, to undertake any other work appropriate to the level and general nature of the post s duties. To carry out all duties with due regard to the provision of health and safety regulations and legislation, the Councils Equal Opportunities and Customer Care policies, and the new technology Agreement. To participate in the Council s out of hour s standby rota, responding to homeless emergencies as well as problems that arise in temporary accommodation and supported housing projects. The standard hours of work for this post will total a minimum of 35 hours per week. Obligatory
Oct 08, 2025
Seasonal
Allocations and Temporary Accommodation Service TEMPORARY ACCOMMODATION OFFICER To be accountable to the Senior Temporary Accommodation Officer for the management of Temporary Accommodation, including Council, Registered Providers, Private Sector Leased and Emergency Overnight Accommodation. For the provision of a tenancy and support service to homeless households To undertake the sign-up of applicants being admitted to temporary accommodation and to act as a point of contact in resolving any issues that arise. MAIN DUTIES: To identify and report repairs within Temporary Accommodation units to Property Services staff and other landlords, ensuring that accommodation is maintained to the highest possible standard. To have responsibility for visiting households that have been assisted with temporary or other housing options and for advising them on: payment of charges, tenure conditions and security, utilities, reporting of repairs and provision of furnishings. To carry out regular visits to all temporary accommodation units, both within and outside the borough, to ensure that properties are being occupied and are being maintained to the appropriate standard. To arrange for the termination or withdrawal of a placement as required. To identify service users with support needs and refer them to appropriate support or resettlement services. To liaise closely with support services industry statutory agencies to ensure that the needs of vulnerable applicants are identified and assessed. To be aware of safeguarding (children s & adults) procedures and monitor, record and discuss any concerns with a manager / relevant agencies. Also take appropriate action when necessary, always in conjunction with a manager . To provide reports on casework as requested by the Senior Temporary Accommodation Officer. To ensure that comprehensive and accurate records are kept of all customer contacts and casework updating IT and/or manual systems as required. To ensure the effective collection of rent, charges and arrears and for taking appropriate action to ensure that loss of income is kept under control and that performance meets DHS targets. To offer advice and assistance to customers on a range of matters, including: allocations and choice based lettings, housing options, welfare and housing benefits, homelessness assessments, tenancy conditions and provision of support. To contact other internal and external agencies on their behalf as necessary. To liaise with Housing Benefits, Benefits Agency and employers in order to assist in the collection of rent and other charges. To be responsible for the verification of documents required by housing benefits to enable them to meet their statutory duty when assessing payments of benefit. To issue Notice to Quits and be responsible for taking appropriate legal action when necessary. To compile legal statements for court attendance and to represent the Council at proceedings. To have a good knowledge of court procedures. To coordinate all services required when obtaining possession of a property. To deal with breaches of conditions of tenancy including nuisance and racial harassment. To interview tenants, leaseholders and homeowners as necessary, determining remedial action, and dealing with complaints. To attend allocations interviews in order to advise customers of the conditions of tenancy, and to provide information for them on the property including provision of furniture and equipment and availability of local amenities and services. To ensure that the tenancy or licence agreement is completed and to input details of allocations onto computerised systems. To assist occupiers moving into permanent accommodation by advising on removal arrangements, social fund and other benefits. To arrange for accounts to come off charge, the collection of keys and for organising the renewal of door locks as necessary To assist in the identification of properties that could be used as temporary accommodation and the hand back of dwellings no longer required for use as temporary accommodation. To investigate cases of abandoned property, unauthorised occupation and sub-letting occurring in Council owned temporary accommodation, taking the appropriate action to resolve the problem. To respond to enquiries and complaints including from elected members and external agencies, ensuring that responses meet quality standards and are completed within performance target timescales. To assist in statistical monitoring, customer surveys, consultation activities or other exercises to increase the effectiveness of the service. To assist in the training and induction of staff as requested by the Senior Temporary Accommodation Officer. To attend training sessions, development, supervision and casework meetings as requested by the Senior Temporary Accommodation Officer. To have a working knowledge of legislation and policy in relation to homelessness, allocations and tenancy rights. To be responsible for the distribution of emergency cash payments in accordance with agreed procedures. As directed by the Senior Temporary Accommodation Officer, to undertake any other work appropriate to the level and general nature of the post s duties. To carry out all duties with due regard to the provision of health and safety regulations and legislation, the Councils Equal Opportunities and Customer Care policies, and the new technology Agreement. To participate in the Council s out of hour s standby rota, responding to homeless emergencies as well as problems that arise in temporary accommodation and supported housing projects. The standard hours of work for this post will total a minimum of 35 hours per week. Obligatory
We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Supported Housing Worker to play a pivotal role in our Criminal Justice Service in Bromley. Sounds great, what will I be doing? The role involves providing comprehensive support to service users in accommodation-based services, particularly those with complex needs such as substance misuse, homelessness, and offending histories. Key responsibilities include building positive, professional relationships with service users, supporting them to manage their tenancies, and working towards sustainable independence. Staff are expected to assess individual needs using organisational tools, guide users in developing tailored support plans, and assist them in achieving personal goals, including moving on to more independent living arrangements. In this position, the emphasis is on empowering service users to improve various aspects of their lives. This includes encouraging them to take responsibility for their health, finances, and behaviour, and supporting their access to necessary services such as healthcare, substance misuse treatment, and mental health support. The role also involves motivating service users to engage in activities that promote wellbeing and helping them access opportunities in education, training, volunteering, and employment, thereby improving their financial security and life prospects. The position requires a collaborative and proactive approach, working closely with other professionals, agencies, and colleagues to provide coordinated support. Staff are expected to contribute to service development, maintain accurate and confidential records, and demonstrate a commitment to professional standards and continuous improvement. Flexibility, resilience, and a positive attitude toward change are essential, as is the ability to represent the organisation effectively in interactions with external stakeholders and to contribute to the promotion of its values and service standards. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve. Here's what the team will be looking for The ideal candidate will be committed to developing positive, supportive relationships with service users who have complex needs such as homelessness, substance misuse, and a history of offending. They will be adept at using strengths-based and person-centred approaches to help individuals maintain independence and work toward personal goals, especially around securing and sustaining accommodation. A strong understanding of assessment tools and key-working practices is essential, as is the ability to help service users identify their strengths, manage daily responsibilities, and plan for positive move-on, particularly into private sector housing. The role demands someone who can empower service users to take control of their wellbeing, including addressing substance misuse, managing finances, and engaging in mental and physical health services. The candidate should also be able to support service users in accessing opportunities that enhance their financial and personal development, such as employment, training, and volunteering. Effective liaison with other professionals and agencies is critical to delivering coordinated support, and the ability to advocate for service users during case conferences and care planning is a key aspect of the role. The person must be a proactive and collaborative team player who upholds high professional standards and contributes to service improvement. They should demonstrate resilience, a willingness to adapt positively to change, and a commitment to promoting the organisation's aims. Strong administrative skills, confidentiality, and timely record-keeping are crucial. Additionally, the ability to build external relationships and represent the service effectively with key stakeholders and commissioners is essential to support the broader aims of the organisation. Int erview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Oct 06, 2025
Full time
We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Supported Housing Worker to play a pivotal role in our Criminal Justice Service in Bromley. Sounds great, what will I be doing? The role involves providing comprehensive support to service users in accommodation-based services, particularly those with complex needs such as substance misuse, homelessness, and offending histories. Key responsibilities include building positive, professional relationships with service users, supporting them to manage their tenancies, and working towards sustainable independence. Staff are expected to assess individual needs using organisational tools, guide users in developing tailored support plans, and assist them in achieving personal goals, including moving on to more independent living arrangements. In this position, the emphasis is on empowering service users to improve various aspects of their lives. This includes encouraging them to take responsibility for their health, finances, and behaviour, and supporting their access to necessary services such as healthcare, substance misuse treatment, and mental health support. The role also involves motivating service users to engage in activities that promote wellbeing and helping them access opportunities in education, training, volunteering, and employment, thereby improving their financial security and life prospects. The position requires a collaborative and proactive approach, working closely with other professionals, agencies, and colleagues to provide coordinated support. Staff are expected to contribute to service development, maintain accurate and confidential records, and demonstrate a commitment to professional standards and continuous improvement. Flexibility, resilience, and a positive attitude toward change are essential, as is the ability to represent the organisation effectively in interactions with external stakeholders and to contribute to the promotion of its values and service standards. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve. Here's what the team will be looking for The ideal candidate will be committed to developing positive, supportive relationships with service users who have complex needs such as homelessness, substance misuse, and a history of offending. They will be adept at using strengths-based and person-centred approaches to help individuals maintain independence and work toward personal goals, especially around securing and sustaining accommodation. A strong understanding of assessment tools and key-working practices is essential, as is the ability to help service users identify their strengths, manage daily responsibilities, and plan for positive move-on, particularly into private sector housing. The role demands someone who can empower service users to take control of their wellbeing, including addressing substance misuse, managing finances, and engaging in mental and physical health services. The candidate should also be able to support service users in accessing opportunities that enhance their financial and personal development, such as employment, training, and volunteering. Effective liaison with other professionals and agencies is critical to delivering coordinated support, and the ability to advocate for service users during case conferences and care planning is a key aspect of the role. The person must be a proactive and collaborative team player who upholds high professional standards and contributes to service improvement. They should demonstrate resilience, a willingness to adapt positively to change, and a commitment to promoting the organisation's aims. Strong administrative skills, confidentiality, and timely record-keeping are crucial. Additionally, the ability to build external relationships and represent the service effectively with key stakeholders and commissioners is essential to support the broader aims of the organisation. Int erview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Description Housing Support Specialist (Outreach and Move On team) Location : Based in Hailsham, with travel around East Sussex Salary : £27, 942 per year, plus £1,000 essential car user allowance, plus £800 Rough Sleepers Allowance, plus Unsociable Hours shift allowance Hours : 37 per week The working pattern includes two early morning shifts, starting at 5.00am (Summer) or 6.00am (Winter) Monday - Friday. Other working days are 9.00am - 5.00pm Monday - Friday. Contract Length: Fixed Term Contract, Maternity cover for 12 months What you'll be doing: Are you passionate about ending the cycle of rough sleeping for people who are experiencing homelessness? Are you interested in a career in housing support, mental health recovery and wellbeing development? Southdown's Outreach and Move On teams support those who are rough sleeping to move away from homelessness by accessing accommodation options. As a Housing Support Specialist you'll work alongside a multiagency team, supporting people who have experienced the trauma of homelessness, to make positive and lasting changes in their lives. You'll provide early morning street outreach to people sleeping rough in Hastings and Rother, combined with move on / tenancy support as your clients take steps away from homelessness and into accommodation. You'll provide flexible, trauma-informed support, focusing on ending rough sleeping by identifying the support each person needs. This may include support with substance dependency, mental and physical health needs, domestic abuse, current or historical offending. We welcome applications from candidates with previous experience in roles such as Support Worker, Outreach Worker, Community Specialist, Case Manager, Social Worker, Housing Support Worker, Social Care Prescriber, Community Health Worker, Community Outreach Coordinator or Care Coordinator. However, this is not essential and we will provide a full induction and training programme for all successful candidates. Perks and benefits: You'll be joining one of the largest providers of care, support and housing services in Sussex, which we're proud to say we've been doing for over 50 years! In exchange we can offer some great benefits, including: Health cost cash-back scheme: access to our health insurance scheme which covers dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover. Interest-free loans: assistance with larger costs that arise such as tenancy deposits, season travel tickets or buying a car. Access to the Easit Network: discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets. Blue Light card: access to discount services for the social care sector with savings across thousands of online shops, restaurants, and high-street vendors. Free advice and counselling service: confidential emotional support and practical guidance from our independent telephone service. 25 days paid holiday plus bank holidays. Rough Sleepers Allowance - £800 per year. Essential car user allowance - £1,000 per year. Unsociable hours allowance - an extra £4.40 per shift. Skills, knowledge and experience What you need for the role: Available to work unsociable hours (2 early morning shifts per week starting at 5am or 6am) A personalised care approach, with empathy and understanding An Enhanced Disclosure and Barring Service (DBS) check, which will be paid for by Southdown A Full Driving Licence is essential along with access to your own car or a car insured for you What would be nice: Knowledge of complex and diverse support needs relating to homelessness, mental health and substance misuse Awareness of the causes of rough sleeping and the barriers preventing people who are rough sleeping from engaging in services Experience working in a supported housing or homelessness setting Experience supporting individuals with complex mental health needs Training: Our award winning in house training team will help you to gain valuable qualifications, continually develop your skills and build a great career with the largest provider of housing, care and support in Sussex. How to apply: Please click on the 'Apply Now' button and fill out our simple one-page application form. Please note, if we receive a large number of applications then this position may close before the advertised application closing date. We encourage you to submit your application as soon as possible.
Oct 03, 2025
Full time
Description Housing Support Specialist (Outreach and Move On team) Location : Based in Hailsham, with travel around East Sussex Salary : £27, 942 per year, plus £1,000 essential car user allowance, plus £800 Rough Sleepers Allowance, plus Unsociable Hours shift allowance Hours : 37 per week The working pattern includes two early morning shifts, starting at 5.00am (Summer) or 6.00am (Winter) Monday - Friday. Other working days are 9.00am - 5.00pm Monday - Friday. Contract Length: Fixed Term Contract, Maternity cover for 12 months What you'll be doing: Are you passionate about ending the cycle of rough sleeping for people who are experiencing homelessness? Are you interested in a career in housing support, mental health recovery and wellbeing development? Southdown's Outreach and Move On teams support those who are rough sleeping to move away from homelessness by accessing accommodation options. As a Housing Support Specialist you'll work alongside a multiagency team, supporting people who have experienced the trauma of homelessness, to make positive and lasting changes in their lives. You'll provide early morning street outreach to people sleeping rough in Hastings and Rother, combined with move on / tenancy support as your clients take steps away from homelessness and into accommodation. You'll provide flexible, trauma-informed support, focusing on ending rough sleeping by identifying the support each person needs. This may include support with substance dependency, mental and physical health needs, domestic abuse, current or historical offending. We welcome applications from candidates with previous experience in roles such as Support Worker, Outreach Worker, Community Specialist, Case Manager, Social Worker, Housing Support Worker, Social Care Prescriber, Community Health Worker, Community Outreach Coordinator or Care Coordinator. However, this is not essential and we will provide a full induction and training programme for all successful candidates. Perks and benefits: You'll be joining one of the largest providers of care, support and housing services in Sussex, which we're proud to say we've been doing for over 50 years! In exchange we can offer some great benefits, including: Health cost cash-back scheme: access to our health insurance scheme which covers dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover. Interest-free loans: assistance with larger costs that arise such as tenancy deposits, season travel tickets or buying a car. Access to the Easit Network: discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets. Blue Light card: access to discount services for the social care sector with savings across thousands of online shops, restaurants, and high-street vendors. Free advice and counselling service: confidential emotional support and practical guidance from our independent telephone service. 25 days paid holiday plus bank holidays. Rough Sleepers Allowance - £800 per year. Essential car user allowance - £1,000 per year. Unsociable hours allowance - an extra £4.40 per shift. Skills, knowledge and experience What you need for the role: Available to work unsociable hours (2 early morning shifts per week starting at 5am or 6am) A personalised care approach, with empathy and understanding An Enhanced Disclosure and Barring Service (DBS) check, which will be paid for by Southdown A Full Driving Licence is essential along with access to your own car or a car insured for you What would be nice: Knowledge of complex and diverse support needs relating to homelessness, mental health and substance misuse Awareness of the causes of rough sleeping and the barriers preventing people who are rough sleeping from engaging in services Experience working in a supported housing or homelessness setting Experience supporting individuals with complex mental health needs Training: Our award winning in house training team will help you to gain valuable qualifications, continually develop your skills and build a great career with the largest provider of housing, care and support in Sussex. How to apply: Please click on the 'Apply Now' button and fill out our simple one-page application form. Please note, if we receive a large number of applications then this position may close before the advertised application closing date. We encourage you to submit your application as soon as possible.
