About this role: The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound call or Inbound blend call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The SMB Business Customer Growth Outbound Advisor plays a key role in retaining and growing our Small and Medium Business customers. The role is primarily outbound focused , engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The team will also provide inbound support during peak demand , ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you'll be doing: Outbound Customer Growth Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Inbound Support (When Required) Support inbound call volumes during busy periods. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Performance & Collaboration Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. Essential skills/experience: Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable skills/experience: Experience in outbound or inbound sales and retention Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales portals. Our package: Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
May 19, 2026
Full time
About this role: The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound call or Inbound blend call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The SMB Business Customer Growth Outbound Advisor plays a key role in retaining and growing our Small and Medium Business customers. The role is primarily outbound focused , engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The team will also provide inbound support during peak demand , ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you'll be doing: Outbound Customer Growth Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Inbound Support (When Required) Support inbound call volumes during busy periods. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Performance & Collaboration Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. Essential skills/experience: Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable skills/experience: Experience in outbound or inbound sales and retention Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales portals. Our package: Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
About this role: The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound call or Inbound blend call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The SMB Business Customer Growth Outbound Advisor plays a key role in retaining and growing our Small and Medium Business customers. The role is primarily outbound focused , engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The team will also provide inbound support during peak demand , ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you'll be doing: Outbound Customer Growth Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Inbound Support (When Required) Support inbound call volumes during busy periods. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Performance & Collaboration Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. Essential skills/experience: Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable skills/experience: Experience in outbound or inbound sales and retention Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales portals. Our package: Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
May 19, 2026
Full time
About this role: The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound call or Inbound blend call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The SMB Business Customer Growth Outbound Advisor plays a key role in retaining and growing our Small and Medium Business customers. The role is primarily outbound focused , engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The team will also provide inbound support during peak demand , ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you'll be doing: Outbound Customer Growth Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Inbound Support (When Required) Support inbound call volumes during busy periods. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Performance & Collaboration Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. Essential skills/experience: Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable skills/experience: Experience in outbound or inbound sales and retention Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales portals. Our package: Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
About this role: The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound call or Inbound blend call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The SMB Business Customer Growth Outbound Advisor plays a key role in retaining and growing our Small and Medium Business customers. The role is primarily outbound focused , engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The team will also provide inbound support during peak demand , ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you'll be doing: Outbound Customer Growth Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Inbound Support (When Required) Support inbound call volumes during busy periods. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Performance & Collaboration Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. Essential skills/experience: Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable skills/experience: Experience in outbound or inbound sales and retention Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales portals. Our package: Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
May 18, 2026
Full time
About this role: The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound call or Inbound blend call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The SMB Business Customer Growth Outbound Advisor plays a key role in retaining and growing our Small and Medium Business customers. The role is primarily outbound focused , engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The team will also provide inbound support during peak demand , ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you'll be doing: Outbound Customer Growth Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Inbound Support (When Required) Support inbound call volumes during busy periods. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Performance & Collaboration Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. Essential skills/experience: Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable skills/experience: Experience in outbound or inbound sales and retention Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales portals. Our package: Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
About this role: The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound call or Inbound blend call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The SMB Business Customer Growth Outbound Advisor plays a key role in retaining and growing our Small and Medium Business customers. The role is primarily outbound focused , engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The team will also provide inbound support during peak demand , ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you'll be doing: Outbound Customer Growth Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Inbound Support (When Required) Support inbound call volumes during busy periods. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Performance & Collaboration Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. Essential skills/experience: Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable skills/experience: Experience in outbound or inbound sales and retention Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales portals. Our package: Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
May 18, 2026
Full time
About this role: The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound call or Inbound blend call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The SMB Business Customer Growth Outbound Advisor plays a key role in retaining and growing our Small and Medium Business customers. The role is primarily outbound focused , engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The team will also provide inbound support during peak demand , ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you'll be doing: Outbound Customer Growth Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Inbound Support (When Required) Support inbound call volumes during busy periods. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Performance & Collaboration Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. Essential skills/experience: Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable skills/experience: Experience in outbound or inbound sales and retention Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales portals. Our package: Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
About this role: The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound call or Inbound blend call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The SMB Business Customer Growth Outbound Advisor plays a key role in retaining and growing our Small and Medium Business customers. The role is primarily outbound focused , engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The team will also provide inbound support during peak demand , ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you'll be doing: Outbound Customer Growth Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Inbound Support (When Required) Support inbound call volumes during busy periods. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Performance & Collaboration Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. Essential skills/experience: Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable skills/experience: Experience in outbound or inbound sales and retention Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales portals. Our package: Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
May 18, 2026
Full time
About this role: The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound call or Inbound blend call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The SMB Business Customer Growth Outbound Advisor plays a key role in retaining and growing our Small and Medium Business customers. The role is primarily outbound focused , engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The team will also provide inbound support during peak demand , ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you'll be doing: Outbound Customer Growth Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Inbound Support (When Required) Support inbound call volumes during busy periods. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Performance & Collaboration Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. Essential skills/experience: Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable skills/experience: Experience in outbound or inbound sales and retention Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales portals. Our package: Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
About this role: The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound call or Inbound blend call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The SMB Business Customer Growth Outbound Advisor plays a key role in retaining and growing our Small and Medium Business customers. The role is primarily outbound focused , engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The team will also provide inbound support during peak demand , ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you'll be doing: Outbound Customer Growth Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Inbound Support (When Required) Support inbound call volumes during busy periods. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Performance & Collaboration Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. Essential skills/experience: Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable skills/experience: Experience in outbound or inbound sales and retention Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales portals. Our package: Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
May 18, 2026
Full time
About this role: The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound call or Inbound blend call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The SMB Business Customer Growth Outbound Advisor plays a key role in retaining and growing our Small and Medium Business customers. The role is primarily outbound focused , engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The team will also provide inbound support during peak demand , ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you'll be doing: Outbound Customer Growth Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Inbound Support (When Required) Support inbound call volumes during busy periods. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Performance & Collaboration Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. Essential skills/experience: Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable skills/experience: Experience in outbound or inbound sales and retention Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales portals. Our package: Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
About this role: The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound call or Inbound blend call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The SMB Business Customer Growth Outbound Advisor plays a key role in retaining and growing our Small and Medium Business customers. The role is primarily outbound focused , engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The team will also provide inbound support during peak demand , ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you'll be doing: Outbound Customer Growth Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Inbound Support (When Required) Support inbound call volumes during busy periods. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Performance & Collaboration Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. Essential skills/experience: Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable skills/experience: Experience in outbound or inbound sales and retention Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales portals. Our package: Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
May 18, 2026
Full time
About this role: The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound call or Inbound blend call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The SMB Business Customer Growth Outbound Advisor plays a key role in retaining and growing our Small and Medium Business customers. The role is primarily outbound focused , engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The team will also provide inbound support during peak demand , ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you'll be doing: Outbound Customer Growth Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Inbound Support (When Required) Support inbound call volumes during busy periods. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Performance & Collaboration Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. Essential skills/experience: Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable skills/experience: Experience in outbound or inbound sales and retention Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales portals. Our package: Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
About this role: The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound call or Inbound blend call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The SMB Business Customer Growth Outbound Advisor plays a key role in retaining and growing our Small and Medium Business customers. The role is primarily outbound focused , engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The team will also provide inbound support during peak demand , ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you'll be doing: Outbound Customer Growth Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Inbound Support (When Required) Support inbound call volumes during busy periods. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Performance & Collaboration Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. Essential skills/experience: Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable skills/experience: Experience in outbound or inbound sales and retention Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales portals. Our package: Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
May 18, 2026
Full time
About this role: The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound call or Inbound blend call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The SMB Business Customer Growth Outbound Advisor plays a key role in retaining and growing our Small and Medium Business customers. The role is primarily outbound focused , engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The team will also provide inbound support during peak demand , ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you'll be doing: Outbound Customer Growth Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Inbound Support (When Required) Support inbound call volumes during busy periods. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Performance & Collaboration Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. Essential skills/experience: Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable skills/experience: Experience in outbound or inbound sales and retention Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales portals. Our package: Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
About this role: The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound call or Inbound blend call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The SMB Business Customer Growth Outbound Advisor plays a key role in retaining and growing our Small and Medium Business customers. The role is primarily outbound focused , engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The team will also provide inbound support during peak demand , ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you'll be doing: Outbound Customer Growth Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Inbound Support (When Required) Support inbound call volumes during busy periods. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Performance & Collaboration Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. Essential skills/experience: Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable skills/experience: Experience in outbound or inbound sales and retention Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales portals. Our package: Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
May 18, 2026
Full time
About this role: The role holder delivers defined revenue, product volume and quality targets through the acquisition, up-sell and retention of UK SME customers. Sales opportunities are initiated by either an outbound call or Inbound blend call as part of a specific campaign and in accordance with business requirements. The role holder will answer and respond to customer enquiries efficiently, effectively and appropriately in accordance with defined processes and procedures. The SMB Business Customer Growth Outbound Advisor plays a key role in retaining and growing our Small and Medium Business customers. The role is primarily outbound focused , engaging existing customers to protect contracts, reduce churn, and identify growth opportunities. The team will also provide inbound support during peak demand , ensuring customers receive timely, high quality service. This role requires strong customer conversations, commercial judgement, and flexibility to support business needs. By delivering compliant, value led conversations and supporting key customer programmes, the role plays a direct part in strengthening long term customer relationships while supporting wider transformation and efficiency goals. What you'll be doing: Outbound Customer Growth Proactively contact existing SMB customers to: Protect customers at risk of churn. Support contract renewals and retention activity. Identify upsell and cross sell opportunities aligned to customer needs. Hold confident, value based conversations focused on long term customer outcomes. Clearly explain products, pricing, and contract terms. Ensure customers receive correct information and documentation before orders are placed. Inbound Support (When Required) Support inbound call volumes during busy periods. Identify upsell and cross sell opportunities aligned to customer needs efficiently and professionally. Take ownership of issues through to resolution, using correct processes. Deliver a consistent customer experience across inbound and outbound activity. Customer & Process Excellence Maintain accurate customer records and contact details. Follow all sales, compliance, and data protection requirements. Use CRM and sales systems correctly at all times. Escalate risks, complaints, or vulnerabilities appropriately. Work closely with wider teams to resolve issues and improve outcomes. Performance & Collaboration Deliver against agreed performance measures, including quality, retention, and growth. Actively engage in coaching, feedback, and development sessions. Support a "one team" culture by sharing best practice and helping colleagues. Essential skills/experience: Strong communication and listening skills. Confidence handling objections and challenging conversations. Ability to balance customer needs with commercial outcomes. High attention to detail and strong compliance mindset. Comfortable working across inbound and outbound activity. Desirable skills/experience: Experience in outbound or inbound sales and retention Experience working with SMB or business customers. Knowledge of telecoms or B2B services. Experience using CRM and sales portals. Our package: Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.
Sales Advisor - Financial Services Location: Near Manchester Airport (Hybrid post-probation) Salary: upto 30k base + Commission + Benefits Hours: 37.5 hours per week About the Company Manchester Staff are delighted to be partnering with a growing and forward-thinking organisation within the financial services sector, specialising in mergers & acquisitions (M&A). The business offers a modern, high-performance environment with a strong focus on development, collaboration, and long-term career progression. The team is supportive, ambitious, and provides an excellent platform for individuals looking to build a career in financial services. The Opportunity This is an exciting entry-level opportunity to break into financial services and M&A. As a Sales Advisor, you will focus on outbound calling, lead generation, and building relationships with financial advice firms, while supporting the wider team in identifying acquisition opportunities and progressing deals. Key Responsibilities Make outbound calls to financial advice firms Build relationships with business owners and decision-makers Research and identify potential acquisition targets Qualify leads and book meetings Maintain accurate records and pipeline activity Support the wider team with admin and project work About You Confident and professional telephone manner Target-driven, resilient, and motivated Strong communication and organisational skills Eager to build a career in financial services / M&A Sales or customer-facing experience beneficial What's on Offer Competitive base salary + performance-based bonus Structured training and ongoing mentorship Clear progression opportunities Exposure to M&A and deal processes 25 days holiday + bank holidays Hybrid working after probation Supportive and collaborative team environment Ready to Apply? If you're ambitious, driven, and looking to start a career in a high-growth sector, this could be your ideal next step. Interviews are taking place now, don't miss out. Manchester Staff acts as an employment agency and employment business. We welcome applications from candidates of all backgrounds. By applying, you consent to us storing your details for the purpose of matching you with suitable opportunities.
May 17, 2026
Full time
Sales Advisor - Financial Services Location: Near Manchester Airport (Hybrid post-probation) Salary: upto 30k base + Commission + Benefits Hours: 37.5 hours per week About the Company Manchester Staff are delighted to be partnering with a growing and forward-thinking organisation within the financial services sector, specialising in mergers & acquisitions (M&A). The business offers a modern, high-performance environment with a strong focus on development, collaboration, and long-term career progression. The team is supportive, ambitious, and provides an excellent platform for individuals looking to build a career in financial services. The Opportunity This is an exciting entry-level opportunity to break into financial services and M&A. As a Sales Advisor, you will focus on outbound calling, lead generation, and building relationships with financial advice firms, while supporting the wider team in identifying acquisition opportunities and progressing deals. Key Responsibilities Make outbound calls to financial advice firms Build relationships with business owners and decision-makers Research and identify potential acquisition targets Qualify leads and book meetings Maintain accurate records and pipeline activity Support the wider team with admin and project work About You Confident and professional telephone manner Target-driven, resilient, and motivated Strong communication and organisational skills Eager to build a career in financial services / M&A Sales or customer-facing experience beneficial What's on Offer Competitive base salary + performance-based bonus Structured training and ongoing mentorship Clear progression opportunities Exposure to M&A and deal processes 25 days holiday + bank holidays Hybrid working after probation Supportive and collaborative team environment Ready to Apply? If you're ambitious, driven, and looking to start a career in a high-growth sector, this could be your ideal next step. Interviews are taking place now, don't miss out. Manchester Staff acts as an employment agency and employment business. We welcome applications from candidates of all backgrounds. By applying, you consent to us storing your details for the purpose of matching you with suitable opportunities.
Contact Centre Manager - Birmingham 40,000 annual salary Excellent opportunity to develop your career! 8:30am - 5.30pm (Monday - Friday) Are you an inspiring leader with a passion for driving sales success and enhancing customer experiences? If so, we invite you to bring your talents to our client, a dynamic organisation in the utilities sector. We're looking for a dedicated Contact Centre Manager to lead a vibrant contact centre team in Birmingham! What You'll Do: As our Contact Centre Manager, you'll take charge of the day-to-day operations of a busy contact centre, overseeing both inbound and outbound sales. Your leadership will ensure that every order is processed accurately and that our customers receive exceptional service with minimal wait times. Key responsibilities include : Team Leadership: Lead a diverse team of 17, including Sales Advisors, Team Leaders, and a Supervisor. Sales & Performance: Own and deliver on sales targets, revenue goals, and key performance indicators (KPIs). Customer Relations: Build strong, lasting relationships with our customers by understanding and addressing their needs. Operational Excellence: Oversee all aspects of contact centre operations, ensuring high service levels and efficient issue resolution. What We're Looking For: A Contact Centre Manager who is not just a number-cruncher but a motivator! If you thrive in a fast-paced environment and can inspire your team to achieve greatness, you'll be a perfect fit. Here are the key skills and experiences we're seeking: Proven experience in call centre, sales, or customer service management with a hands-on approach. Strong leadership, motivational, and organizational skills. Excellent communication and interpersonal abilities. A knack for problem-solving and decision-making. Why Join our Client? This is more than just a job; it's an opportunity to lead a high-performing sales team and make a tangible impact to their customers. You'll enjoy: A permanent contract with competitive benefits. A vibrant, supportive work environment where your contributions truly matter. Opportunities for professional development and career growth. Success in This Role Looks Like: Consistent achievement of sales and revenue targets. Enhanced conversion rates and improved customer retention. A high-performing, engaged sales team that feels valued and motivated. Streamlined, responsive contact centre operations that exceed customer expectations. Ready to Make Your Mark? If you're enthusiastic about driving sales success and want to lead a talented team in a thriving sector, we want to hear from you! Apply now to join our client as a Contact Centre Manager and help shape the future of their customer engagement! We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 15, 2026
Full time
Contact Centre Manager - Birmingham 40,000 annual salary Excellent opportunity to develop your career! 8:30am - 5.30pm (Monday - Friday) Are you an inspiring leader with a passion for driving sales success and enhancing customer experiences? If so, we invite you to bring your talents to our client, a dynamic organisation in the utilities sector. We're looking for a dedicated Contact Centre Manager to lead a vibrant contact centre team in Birmingham! What You'll Do: As our Contact Centre Manager, you'll take charge of the day-to-day operations of a busy contact centre, overseeing both inbound and outbound sales. Your leadership will ensure that every order is processed accurately and that our customers receive exceptional service with minimal wait times. Key responsibilities include : Team Leadership: Lead a diverse team of 17, including Sales Advisors, Team Leaders, and a Supervisor. Sales & Performance: Own and deliver on sales targets, revenue goals, and key performance indicators (KPIs). Customer Relations: Build strong, lasting relationships with our customers by understanding and addressing their needs. Operational Excellence: Oversee all aspects of contact centre operations, ensuring high service levels and efficient issue resolution. What We're Looking For: A Contact Centre Manager who is not just a number-cruncher but a motivator! If you thrive in a fast-paced environment and can inspire your team to achieve greatness, you'll be a perfect fit. Here are the key skills and experiences we're seeking: Proven experience in call centre, sales, or customer service management with a hands-on approach. Strong leadership, motivational, and organizational skills. Excellent communication and interpersonal abilities. A knack for problem-solving and decision-making. Why Join our Client? This is more than just a job; it's an opportunity to lead a high-performing sales team and make a tangible impact to their customers. You'll enjoy: A permanent contract with competitive benefits. A vibrant, supportive work environment where your contributions truly matter. Opportunities for professional development and career growth. Success in This Role Looks Like: Consistent achievement of sales and revenue targets. Enhanced conversion rates and improved customer retention. A high-performing, engaged sales team that feels valued and motivated. Streamlined, responsive contact centre operations that exceed customer expectations. Ready to Make Your Mark? If you're enthusiastic about driving sales success and want to lead a talented team in a thriving sector, we want to hear from you! Apply now to join our client as a Contact Centre Manager and help shape the future of their customer engagement! We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Sales Lead Generator - New Business Part-time Monday-Thursday 9am-3pm yet flexible if more hours required 18 per hour + commission + bonuses A growing specialist property services business in Bolton is looking to recruit a confident and proactive Sales Advisor / Appointment Setter to help generate new opportunities and book site surveys for specialist teams. This is a commercially focused outbound role where your conversations directly contribute to winning new projects. The Role You'll support business growth by introducing services to potential customers, identifying opportunities and arranging appointments for surveyors. Key responsibilities include: Making outbound calls to introduce services to new prospects Following up warm enquiries and previous quotations Identifying new projects from existing customers Sending electronic brochures to prospective clients Researching new opportunities using the internet and AI tools Using LinkedIn Helper to support outreach activity Maintaining accurate CRM communication records Scheduling site surveys for technical teams This role combines lead generation, appointment setting and relationship building in a supportive office environment. What We're Looking For We'd particularly like to hear from candidates with experience in: appointment setting outbound telesales internal sales lead generation customer engagement roles with a commercial focus You'll ideally bring: Confidence making outbound calls Strong communication skills Good organisation and CRM experience Ability to spot opportunities from conversations A proactive and self-motivated approach Comfortable using LinkedIn or digital prospecting tools Social media awareness is desirable but not essential. Hours, Pay & Benefits 18 per hour 24 hours per week Monday-Thursday, 9am-3pm 15-minute paid break included 5% commission on completed jobs over 1,000 value Additional ad-hoc performance bonuses Long-term opportunity within a growing business Why This Role Stands Out Not a call centre role Genuine influence on winning new work Flexible weekday hours Strong hourly rate for part-time position Commission on secured projects Opportunity to grow the role over time If you enjoy speaking with customers, spotting opportunities and helping turn conversations into confirmed work, we'd love to hear from you.
May 15, 2026
Full time
Sales Lead Generator - New Business Part-time Monday-Thursday 9am-3pm yet flexible if more hours required 18 per hour + commission + bonuses A growing specialist property services business in Bolton is looking to recruit a confident and proactive Sales Advisor / Appointment Setter to help generate new opportunities and book site surveys for specialist teams. This is a commercially focused outbound role where your conversations directly contribute to winning new projects. The Role You'll support business growth by introducing services to potential customers, identifying opportunities and arranging appointments for surveyors. Key responsibilities include: Making outbound calls to introduce services to new prospects Following up warm enquiries and previous quotations Identifying new projects from existing customers Sending electronic brochures to prospective clients Researching new opportunities using the internet and AI tools Using LinkedIn Helper to support outreach activity Maintaining accurate CRM communication records Scheduling site surveys for technical teams This role combines lead generation, appointment setting and relationship building in a supportive office environment. What We're Looking For We'd particularly like to hear from candidates with experience in: appointment setting outbound telesales internal sales lead generation customer engagement roles with a commercial focus You'll ideally bring: Confidence making outbound calls Strong communication skills Good organisation and CRM experience Ability to spot opportunities from conversations A proactive and self-motivated approach Comfortable using LinkedIn or digital prospecting tools Social media awareness is desirable but not essential. Hours, Pay & Benefits 18 per hour 24 hours per week Monday-Thursday, 9am-3pm 15-minute paid break included 5% commission on completed jobs over 1,000 value Additional ad-hoc performance bonuses Long-term opportunity within a growing business Why This Role Stands Out Not a call centre role Genuine influence on winning new work Flexible weekday hours Strong hourly rate for part-time position Commission on secured projects Opportunity to grow the role over time If you enjoy speaking with customers, spotting opportunities and helping turn conversations into confirmed work, we'd love to hear from you.
Sales Executive (Telesales) Drive B2B sales growth in a phone-based telesales role generating leads, managing pipeline activity and closing deals. Ideal for a motivated sales professional seeking uncapped commission and strong earning potential in a supportive, target-driven environment. If you've also worked in the following roles, we'd also like to hear from you: Sales Advisor, Sales Development Representative / SDR, Inside Sales Executive, Account Executive, Lead Generation Executive, Sales Agent, New Business Development Executive, Outbound Sales Executive, Telemarketing Executive SALARY: £25,000 per annum / £35,000 OTE (uncapped) (includes basic salary) LOCATION: Mansfield, Nottinghamshire, East Midlands / Hybrid Working Considered JOB TYPE: Full-Time, Permanent WORKING HOURS: 9am - 4pm, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for a Sales Executive (Telesales) with proven B2B sales, lead generation and client acquisition experience within a target-driven environment. As a Sales Executive (Telesales) you will focus on outbound sales activity, researching prospects, building relationships and managing a structured sales pipeline using CRM systems. Working in a supportive and professional environment, the Sales Executive (Telesales) will identify new business opportunities, engage decision-makers and contribute to business growth through effective communication and negotiation. This is an excellent opportunity to develop a long-term career in sales, offering ongoing support, uncapped commission and the chance to build valuable client relationships. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Sales Executive (Telesales) include: Outbound Sales Calls: Proactively contact businesses across the UK to generate new leads and identify sales opportunities Lead Generation: Develop and qualify prospects, directing relevant opportunities to the field sales team Pipeline Management: Build, manage and maintain a robust sales pipeline using the CRM system Revenue Target Achievement: Work towards and exceed monthly sales and activity targets Customer Relationship Management: Follow up warm leads and existing customers to secure repeat business and long-term partnerships Client Record Keeping: Accurately record all activity, conversations and bookings on internal systems Market Research: Use social media platforms such as LinkedIn and industry news to identify new business opportunities Professional Communication: Deliver exceptional customer service at every stage of the sales process CANDIDATE REQUIREMENTS Proven experience in B2B sales, telesales or customer service within a target-driven environment Experience with outbound calling, lead generation and closing deals Strong communication and negotiation skills with the ability to build lasting customer relationships Experience using CRM systems and managing sales pipeline activity A resilient, self-motivated and results-driven approach Strong commercial awareness and IT proficiency Ability to work independently and manage time effectively HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14663 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Mansfield, Nottinghamshire, East Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online AWD-IN-SPJ
May 15, 2026
Full time
Sales Executive (Telesales) Drive B2B sales growth in a phone-based telesales role generating leads, managing pipeline activity and closing deals. Ideal for a motivated sales professional seeking uncapped commission and strong earning potential in a supportive, target-driven environment. If you've also worked in the following roles, we'd also like to hear from you: Sales Advisor, Sales Development Representative / SDR, Inside Sales Executive, Account Executive, Lead Generation Executive, Sales Agent, New Business Development Executive, Outbound Sales Executive, Telemarketing Executive SALARY: £25,000 per annum / £35,000 OTE (uncapped) (includes basic salary) LOCATION: Mansfield, Nottinghamshire, East Midlands / Hybrid Working Considered JOB TYPE: Full-Time, Permanent WORKING HOURS: 9am - 4pm, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for a Sales Executive (Telesales) with proven B2B sales, lead generation and client acquisition experience within a target-driven environment. As a Sales Executive (Telesales) you will focus on outbound sales activity, researching prospects, building relationships and managing a structured sales pipeline using CRM systems. Working in a supportive and professional environment, the Sales Executive (Telesales) will identify new business opportunities, engage decision-makers and contribute to business growth through effective communication and negotiation. This is an excellent opportunity to develop a long-term career in sales, offering ongoing support, uncapped commission and the chance to build valuable client relationships. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Sales Executive (Telesales) include: Outbound Sales Calls: Proactively contact businesses across the UK to generate new leads and identify sales opportunities Lead Generation: Develop and qualify prospects, directing relevant opportunities to the field sales team Pipeline Management: Build, manage and maintain a robust sales pipeline using the CRM system Revenue Target Achievement: Work towards and exceed monthly sales and activity targets Customer Relationship Management: Follow up warm leads and existing customers to secure repeat business and long-term partnerships Client Record Keeping: Accurately record all activity, conversations and bookings on internal systems Market Research: Use social media platforms such as LinkedIn and industry news to identify new business opportunities Professional Communication: Deliver exceptional customer service at every stage of the sales process CANDIDATE REQUIREMENTS Proven experience in B2B sales, telesales or customer service within a target-driven environment Experience with outbound calling, lead generation and closing deals Strong communication and negotiation skills with the ability to build lasting customer relationships Experience using CRM systems and managing sales pipeline activity A resilient, self-motivated and results-driven approach Strong commercial awareness and IT proficiency Ability to work independently and manage time effectively HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14663 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Mansfield, Nottinghamshire, East Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online AWD-IN-SPJ
Location: St Ives, Cambridgeshire Pay: £12.21 per hour - WITH EXTRA EARNING POTENTIAL WITH BONUS/COMMISSION (OTE £28K) Type: Temporary to Permanent This is an exciting, brand-new opportunity to join a fresh team and help launch a new project within the business a fantastic time to get your foot in the door and build a long-term career! Do you want to work for a family-feel company where you are truly valued? Are you passionate about sales and achieving results ? Do you thrive under pressure and enjoy hitting targets? Interaction Recruitment is proudly partnered with a leading specialist in their market, based in St Ives, Cambridgeshire , known for expert knowledge, exceptional service, and a supportive working environment . As our client heads into a period of exciting growth, we re looking for motivated and driven Sales Advisors to join their brand-new team and play a key role in this new venture. Benefits: Family-feel company culture where employees are recognised and appreciated Free on-site parking Modern, stylish office and kitchen area Company parties and social events in summer and winter Ongoing training and development opportunities Rota provided in advance for better work-life balance Temporary-to-permanent opportunity based on performance Extra earning potential with achievable bonus structure What will you be doing? As a Sales Advisor, you will be engaging with prospective and existing customers, understanding their needs, and offering solutions that match their requirements. This is a proactive role where building rapport, uncovering opportunities, and closing sales are key. Responsibilities include: Handling inbound and outbound customer enquiries in a professional, friendly manner Building rapport to understand customer needs and present suitable products or services Confidently handling objections and turning interest into confirmed sales Following up on leads, quotes, and opportunities to maximise conversion rates Maintaining accurate records of all customer interactions and sales activity in the CRM Working closely with colleagues to achieve team targets and KPIs Meeting or exceeding individual sales targets and performance metrics Skills & Experience Required: Previous sales experience (face-to-face or telephone) preferred Strong communication skills with the ability to influence and persuade Resilience and a positive attitude towards achieving targets Good organisational skills and attention to detail Ability to work well under pressure in a fast-paced environment Proactive, self-motivated, and results-driven personality Important to Note: You must be available for 1 full week of training No holidays should be booked during the first 2 3 weeks of onboarding due to training This is an ongoing temporary role, with the potential to go permanent depending on performance and business needs If you are a sales-focused, motivated individual looking to be part of something new and exciting, apply now to be considered, or contact (phone number removed) to discuss further! INDPB
Oct 08, 2025
Contractor
Location: St Ives, Cambridgeshire Pay: £12.21 per hour - WITH EXTRA EARNING POTENTIAL WITH BONUS/COMMISSION (OTE £28K) Type: Temporary to Permanent This is an exciting, brand-new opportunity to join a fresh team and help launch a new project within the business a fantastic time to get your foot in the door and build a long-term career! Do you want to work for a family-feel company where you are truly valued? Are you passionate about sales and achieving results ? Do you thrive under pressure and enjoy hitting targets? Interaction Recruitment is proudly partnered with a leading specialist in their market, based in St Ives, Cambridgeshire , known for expert knowledge, exceptional service, and a supportive working environment . As our client heads into a period of exciting growth, we re looking for motivated and driven Sales Advisors to join their brand-new team and play a key role in this new venture. Benefits: Family-feel company culture where employees are recognised and appreciated Free on-site parking Modern, stylish office and kitchen area Company parties and social events in summer and winter Ongoing training and development opportunities Rota provided in advance for better work-life balance Temporary-to-permanent opportunity based on performance Extra earning potential with achievable bonus structure What will you be doing? As a Sales Advisor, you will be engaging with prospective and existing customers, understanding their needs, and offering solutions that match their requirements. This is a proactive role where building rapport, uncovering opportunities, and closing sales are key. Responsibilities include: Handling inbound and outbound customer enquiries in a professional, friendly manner Building rapport to understand customer needs and present suitable products or services Confidently handling objections and turning interest into confirmed sales Following up on leads, quotes, and opportunities to maximise conversion rates Maintaining accurate records of all customer interactions and sales activity in the CRM Working closely with colleagues to achieve team targets and KPIs Meeting or exceeding individual sales targets and performance metrics Skills & Experience Required: Previous sales experience (face-to-face or telephone) preferred Strong communication skills with the ability to influence and persuade Resilience and a positive attitude towards achieving targets Good organisational skills and attention to detail Ability to work well under pressure in a fast-paced environment Proactive, self-motivated, and results-driven personality Important to Note: You must be available for 1 full week of training No holidays should be booked during the first 2 3 weeks of onboarding due to training This is an ongoing temporary role, with the potential to go permanent depending on performance and business needs If you are a sales-focused, motivated individual looking to be part of something new and exciting, apply now to be considered, or contact (phone number removed) to discuss further! INDPB
An Opportunity Has Arisen for an Account Handler to join a highly regarded insurance broker specialising in providing tailored insurance solutions across personal and commercial markets. As an Account Handler, you will be supporting clients primarily at renewal stage, ensuring they receive tailored advice, while identifying opportunities for retention and growth. This full-time role offers a starting salary of £30,000 and benefits. You Will Be Responsible For Managing inbound and outbound calls to existing clients with professionalism. Providing bespoke advice that reflects each client s individual circumstances. Processing policies, amendments and documentation accurately. Negotiating with both clients and insurers to achieve the best outcomes. Building and maintaining strong relationships with insurers, partners and introducers. Identifying cross-selling opportunities across a range of insurance products. Handling administrative and compliance-related duties in line with industry standards. What We Are Looking For Previously worked as a Account Handler, Account Broker, Insurance Advisor, Insurance Consultant, Account Executive or in a similar role. Minimum 1 year or experience working in personal lines either within motor and/or home insurance. Have 1 year of experience in a customer-focused role, involving regular direct interaction with clients, sales, negotiation, customer service. Have previous administrative experience. Knowledge of FCA regulatory requirements. Chartered Insurance Institute (CII) qualifications or willingness to work towards them. Competence in Microsoft Office applications (Word, Excel, Outlook). What s On Offer Competitive base Performance-related bonuses. 28 days annual leave, increasing with service. Subsidised private healthcare. Loyalty and referral bonuses. Discounts on insurance products. Flexible pension scheme and eye care vouchers. Regular social events and team-building activities. Onsite parking and good local transport links. This is an excellent opportunity to join a respected broker and build a rewarding career in client management. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Oct 08, 2025
Full time
An Opportunity Has Arisen for an Account Handler to join a highly regarded insurance broker specialising in providing tailored insurance solutions across personal and commercial markets. As an Account Handler, you will be supporting clients primarily at renewal stage, ensuring they receive tailored advice, while identifying opportunities for retention and growth. This full-time role offers a starting salary of £30,000 and benefits. You Will Be Responsible For Managing inbound and outbound calls to existing clients with professionalism. Providing bespoke advice that reflects each client s individual circumstances. Processing policies, amendments and documentation accurately. Negotiating with both clients and insurers to achieve the best outcomes. Building and maintaining strong relationships with insurers, partners and introducers. Identifying cross-selling opportunities across a range of insurance products. Handling administrative and compliance-related duties in line with industry standards. What We Are Looking For Previously worked as a Account Handler, Account Broker, Insurance Advisor, Insurance Consultant, Account Executive or in a similar role. Minimum 1 year or experience working in personal lines either within motor and/or home insurance. Have 1 year of experience in a customer-focused role, involving regular direct interaction with clients, sales, negotiation, customer service. Have previous administrative experience. Knowledge of FCA regulatory requirements. Chartered Insurance Institute (CII) qualifications or willingness to work towards them. Competence in Microsoft Office applications (Word, Excel, Outlook). What s On Offer Competitive base Performance-related bonuses. 28 days annual leave, increasing with service. Subsidised private healthcare. Loyalty and referral bonuses. Discounts on insurance products. Flexible pension scheme and eye care vouchers. Regular social events and team-building activities. Onsite parking and good local transport links. This is an excellent opportunity to join a respected broker and build a rewarding career in client management. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
We're looking for passionate, motivated individuals to join our Domestic Sales & Retentions Team at Ecotricity, Britain's greenest energy company. You'll proactively reach out to prospective and existing customers, introducing them to our innovative products and helping them find the best tariff, meter, and payment options to suit their needs. Every bill our customers pay helps fund our mission to build a greener Britain. If you're successful, you'll join a close-knit, high-performing team focused on driving our customer growth and retention strategy.This is a results-driven role where your success is in your hands - the more you put in, the more you get out. With an uncapped commission scheme, your earning potential is entirely up to you. Core responsibilities: Engage with prospective and existing customers via phone, email, and at events, providing expert advice on Ecotricity's tariffs and green energy products. Proactively reach out to customers to ensure their accounts are set up in the best way for them and for the business - discussing payment methods, meter types, and usage. Handle outbound activity targeting previous, current, and partner-referred customers to support retention, account improvement and growth. Deliver a tailored sales experience by understanding each customer's needs and recommending suitable solutions. Play a vital role in achieving both individual and team sales targets. Provide exceptional support to customers navigating our online journey, helping ensure accurate accounts and timely billing. Embed quality and compliance in all interactions, ensuring all sales are accurate, compliant, and followed through. Develop a deep understanding of Ecotricity's mission, values, and unique role in green energy generation. Ensure quality and compliance is engrained in everything you do You'll work closely with colleagues both across the Home Moves team and wider business groups to ensure the right outcome is reached for the customer. Are you a driven individual looking to develop into a role where you can use your experience to benefit both new and existing Ecotricity customers. You act with integrity, realising it's not just about the sell, it's about creating the type of customer experience that promotes lasting customer loyalty. Essential skills: Experience working in Sales or Customer Service is beneficial but showing the ability to build rapport with people is key Confident phone manner and comfortable making multiple outbound calls per day. You'll have the confidence and resilience to handle objections and stay motivated during low-sales periods. You'll be eager to build a thorough understanding of the Ecotricity business and our specific products You are a problem solver confident to look for the best solutions for customers and accounts are set up accurately Strong IT, numeracy, written & verbal communication and problem-solving skills are a given What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all. Job Types: Full-time, Permanent Pay: £25,150.00 per year Benefits: Additional leave Canteen Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme Life insurance On-site parking Referral programme Sick pay Work from home Ability to commute/relocate: Stroud GL5 3BY: reliably commute or plan to relocate before starting work (required) Application question(s): Will you need sponsorship in the near future? Work authorisation: United Kingdom (required) Location: Stroud GL5 3BY (preferred) Work Location: Hybrid remote in Stroud GL5 3BY Application deadline: 03/10/2025 Reference ID: 2504 Expected start date: 03/10/2025
Oct 07, 2025
Full time
We're looking for passionate, motivated individuals to join our Domestic Sales & Retentions Team at Ecotricity, Britain's greenest energy company. You'll proactively reach out to prospective and existing customers, introducing them to our innovative products and helping them find the best tariff, meter, and payment options to suit their needs. Every bill our customers pay helps fund our mission to build a greener Britain. If you're successful, you'll join a close-knit, high-performing team focused on driving our customer growth and retention strategy.This is a results-driven role where your success is in your hands - the more you put in, the more you get out. With an uncapped commission scheme, your earning potential is entirely up to you. Core responsibilities: Engage with prospective and existing customers via phone, email, and at events, providing expert advice on Ecotricity's tariffs and green energy products. Proactively reach out to customers to ensure their accounts are set up in the best way for them and for the business - discussing payment methods, meter types, and usage. Handle outbound activity targeting previous, current, and partner-referred customers to support retention, account improvement and growth. Deliver a tailored sales experience by understanding each customer's needs and recommending suitable solutions. Play a vital role in achieving both individual and team sales targets. Provide exceptional support to customers navigating our online journey, helping ensure accurate accounts and timely billing. Embed quality and compliance in all interactions, ensuring all sales are accurate, compliant, and followed through. Develop a deep understanding of Ecotricity's mission, values, and unique role in green energy generation. Ensure quality and compliance is engrained in everything you do You'll work closely with colleagues both across the Home Moves team and wider business groups to ensure the right outcome is reached for the customer. Are you a driven individual looking to develop into a role where you can use your experience to benefit both new and existing Ecotricity customers. You act with integrity, realising it's not just about the sell, it's about creating the type of customer experience that promotes lasting customer loyalty. Essential skills: Experience working in Sales or Customer Service is beneficial but showing the ability to build rapport with people is key Confident phone manner and comfortable making multiple outbound calls per day. You'll have the confidence and resilience to handle objections and stay motivated during low-sales periods. You'll be eager to build a thorough understanding of the Ecotricity business and our specific products You are a problem solver confident to look for the best solutions for customers and accounts are set up accurately Strong IT, numeracy, written & verbal communication and problem-solving skills are a given What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all. Job Types: Full-time, Permanent Pay: £25,150.00 per year Benefits: Additional leave Canteen Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme Life insurance On-site parking Referral programme Sick pay Work from home Ability to commute/relocate: Stroud GL5 3BY: reliably commute or plan to relocate before starting work (required) Application question(s): Will you need sponsorship in the near future? Work authorisation: United Kingdom (required) Location: Stroud GL5 3BY (preferred) Work Location: Hybrid remote in Stroud GL5 3BY Application deadline: 03/10/2025 Reference ID: 2504 Expected start date: 03/10/2025
Join our client in Luton in their Sales Team as an Outbound Sales Advisor! Location: Luton Salary: 26,000- 28,000 + Bonus Hours: Monday to Friday, 8:30am - 5:00pm (Office-based) Are you a confident communicator with a passion for sales and customer engagement? Do you thrive in a fast-paced environment where your efforts directly impact your earnings and career growth? If so, we want to hear from you! What You'll Be Doing: Proactively reach out to existing customers to promote exciting new products. Make outbound calls to attract new clients and build lasting relationships. Deliver exceptional customer service while answering product and pricing queries. Negotiate effectively to close deals and exceed targets. Maintain accurate customer records using our CRM system. Collaborate with internal teams to ensure customer satisfaction. Go the extra mile to smash sales goals and contribute to business success. What They're Looking For: Proven experience in telesales or a customer-focused sales role. A strong track record of meeting or exceeding sales targets. Excellent communication and interpersonal skills. Resilience and a positive attitude when facing challenges. Quick learner with a proactive, can-do mindset. Organised, detail-oriented, and self-motivated. Experience in B2B wholesale or e-commerce is a plus! Why Apply? Competitive salary with uncapped bonus potential. Supportive team environment with opportunities for growth. Be part of a company that values initiative, innovation, and customer excellence. Ready to take the next step? Apply now by attaching your CV - we can't wait to hear from you! Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Oct 07, 2025
Full time
Join our client in Luton in their Sales Team as an Outbound Sales Advisor! Location: Luton Salary: 26,000- 28,000 + Bonus Hours: Monday to Friday, 8:30am - 5:00pm (Office-based) Are you a confident communicator with a passion for sales and customer engagement? Do you thrive in a fast-paced environment where your efforts directly impact your earnings and career growth? If so, we want to hear from you! What You'll Be Doing: Proactively reach out to existing customers to promote exciting new products. Make outbound calls to attract new clients and build lasting relationships. Deliver exceptional customer service while answering product and pricing queries. Negotiate effectively to close deals and exceed targets. Maintain accurate customer records using our CRM system. Collaborate with internal teams to ensure customer satisfaction. Go the extra mile to smash sales goals and contribute to business success. What They're Looking For: Proven experience in telesales or a customer-focused sales role. A strong track record of meeting or exceeding sales targets. Excellent communication and interpersonal skills. Resilience and a positive attitude when facing challenges. Quick learner with a proactive, can-do mindset. Organised, detail-oriented, and self-motivated. Experience in B2B wholesale or e-commerce is a plus! Why Apply? Competitive salary with uncapped bonus potential. Supportive team environment with opportunities for growth. Be part of a company that values initiative, innovation, and customer excellence. Ready to take the next step? Apply now by attaching your CV - we can't wait to hear from you! Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
We're looking for passionate, motivated individuals to join our Domestic Sales & Retentions Team at Ecotricity, Britain's greenest energy company. You'll proactively reach out to prospective and existing customers, introducing them to our innovative products and helping them find the best tariff, meter, and payment options to suit their needs. Every bill our customers pay helps fund our mission to build a greener Britain. If you're successful, you'll join a close-knit, high-performing team focused on driving our customer growth and retention strategy.This is a results-driven role where your success is in your hands - the more you put in, the more you get out. With an uncapped commission scheme, your earning potential is entirely up to you. Core responsibilities: Engage with prospective and existing customers via phone, email, and at events, providing expert advice on Ecotricity's tariffs and green energy products. Proactively reach out to customers to ensure their accounts are set up in the best way for them and for the business - discussing payment methods, meter types, and usage. Handle outbound activity targeting previous, current, and partner-referred customers to support retention, account improvement and growth. Deliver a tailored sales experience by understanding each customer's needs and recommending suitable solutions. Play a vital role in achieving both individual and team sales targets. Provide exceptional support to customers navigating our online journey, helping ensure accurate accounts and timely billing. Embed quality and compliance in all interactions, ensuring all sales are accurate, compliant, and followed through. Develop a deep understanding of Ecotricity's mission, values, and unique role in green energy generation. Ensure quality and compliance is engrained in everything you do You'll work closely with colleagues both across the Home Moves team and wider business groups to ensure the right outcome is reached for the customer. Are you a driven individual looking to develop into a role where you can use your experience to benefit both new and existing Ecotricity customers. You act with integrity, realising it's not just about the sell, it's about creating the type of customer experience that promotes lasting customer loyalty. Essential skills: Experience working in Sales or Customer Service is beneficial but showing the ability to build rapport with people is key Confident phone manner and comfortable making multiple outbound calls per day. You'll have the confidence and resilience to handle objections and stay motivated during low-sales periods. You'll be eager to build a thorough understanding of the Ecotricity business and our specific products You are a problem solver confident to look for the best solutions for customers and accounts are set up accurately Strong IT, numeracy, written & verbal communication and problem-solving skills are a given What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all. Job Types: Full-time, Permanent Pay: £25,150.00 per year Benefits: Additional leave Canteen Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme Life insurance On-site parking Referral programme Sick pay Work from home Ability to commute/relocate: Stroud GL5 3BY: reliably commute or plan to relocate before starting work (required) Application question(s): Will you need sponsorship in the near future? Work authorisation: United Kingdom (required) Location: Stroud GL5 3BY (preferred) Work Location: Hybrid remote in Stroud GL5 3BY Application deadline: 03/10/2025 Reference ID: 2504 Expected start date: 03/10/2025
Oct 06, 2025
Full time
We're looking for passionate, motivated individuals to join our Domestic Sales & Retentions Team at Ecotricity, Britain's greenest energy company. You'll proactively reach out to prospective and existing customers, introducing them to our innovative products and helping them find the best tariff, meter, and payment options to suit their needs. Every bill our customers pay helps fund our mission to build a greener Britain. If you're successful, you'll join a close-knit, high-performing team focused on driving our customer growth and retention strategy.This is a results-driven role where your success is in your hands - the more you put in, the more you get out. With an uncapped commission scheme, your earning potential is entirely up to you. Core responsibilities: Engage with prospective and existing customers via phone, email, and at events, providing expert advice on Ecotricity's tariffs and green energy products. Proactively reach out to customers to ensure their accounts are set up in the best way for them and for the business - discussing payment methods, meter types, and usage. Handle outbound activity targeting previous, current, and partner-referred customers to support retention, account improvement and growth. Deliver a tailored sales experience by understanding each customer's needs and recommending suitable solutions. Play a vital role in achieving both individual and team sales targets. Provide exceptional support to customers navigating our online journey, helping ensure accurate accounts and timely billing. Embed quality and compliance in all interactions, ensuring all sales are accurate, compliant, and followed through. Develop a deep understanding of Ecotricity's mission, values, and unique role in green energy generation. Ensure quality and compliance is engrained in everything you do You'll work closely with colleagues both across the Home Moves team and wider business groups to ensure the right outcome is reached for the customer. Are you a driven individual looking to develop into a role where you can use your experience to benefit both new and existing Ecotricity customers. You act with integrity, realising it's not just about the sell, it's about creating the type of customer experience that promotes lasting customer loyalty. Essential skills: Experience working in Sales or Customer Service is beneficial but showing the ability to build rapport with people is key Confident phone manner and comfortable making multiple outbound calls per day. You'll have the confidence and resilience to handle objections and stay motivated during low-sales periods. You'll be eager to build a thorough understanding of the Ecotricity business and our specific products You are a problem solver confident to look for the best solutions for customers and accounts are set up accurately Strong IT, numeracy, written & verbal communication and problem-solving skills are a given What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all. Job Types: Full-time, Permanent Pay: £25,150.00 per year Benefits: Additional leave Canteen Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme Life insurance On-site parking Referral programme Sick pay Work from home Ability to commute/relocate: Stroud GL5 3BY: reliably commute or plan to relocate before starting work (required) Application question(s): Will you need sponsorship in the near future? Work authorisation: United Kingdom (required) Location: Stroud GL5 3BY (preferred) Work Location: Hybrid remote in Stroud GL5 3BY Application deadline: 03/10/2025 Reference ID: 2504 Expected start date: 03/10/2025
We're looking for passionate, motivated individuals to join our Domestic Sales & Retentions Team at Ecotricity, Britain's greenest energy company. You'll proactively reach out to prospective and existing customers, introducing them to our innovative products and helping them find the best tariff, meter, and payment options to suit their needs. Every bill our customers pay helps fund our mission to build a greener Britain. If you're successful, you'll join a close-knit, high-performing team focused on driving our customer growth and retention strategy.This is a results-driven role where your success is in your hands - the more you put in, the more you get out. With an uncapped commission scheme, your earning potential is entirely up to you. Core responsibilities: Engage with prospective and existing customers via phone, email, and at events, providing expert advice on Ecotricity's tariffs and green energy products. Proactively reach out to customers to ensure their accounts are set up in the best way for them and for the business - discussing payment methods, meter types, and usage. Handle outbound activity targeting previous, current, and partner-referred customers to support retention, account improvement and growth. Deliver a tailored sales experience by understanding each customer's needs and recommending suitable solutions. Play a vital role in achieving both individual and team sales targets. Provide exceptional support to customers navigating our online journey, helping ensure accurate accounts and timely billing. Embed quality and compliance in all interactions, ensuring all sales are accurate, compliant, and followed through. Develop a deep understanding of Ecotricity's mission, values, and unique role in green energy generation. Ensure quality and compliance is engrained in everything you do You'll work closely with colleagues both across the Home Moves team and wider business groups to ensure the right outcome is reached for the customer. Are you a driven individual looking to develop into a role where you can use your experience to benefit both new and existing Ecotricity customers. You act with integrity, realising it's not just about the sell, it's about creating the type of customer experience that promotes lasting customer loyalty. Essential skills: Experience working in Sales or Customer Service is beneficial but showing the ability to build rapport with people is key Confident phone manner and comfortable making multiple outbound calls per day. You'll have the confidence and resilience to handle objections and stay motivated during low-sales periods. You'll be eager to build a thorough understanding of the Ecotricity business and our specific products You are a problem solver confident to look for the best solutions for customers and accounts are set up accurately Strong IT, numeracy, written & verbal communication and problem-solving skills are a given What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all. Job Types: Full-time, Permanent Pay: £25,150.00 per year Benefits: Additional leave Canteen Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme Life insurance On-site parking Referral programme Sick pay Work from home Ability to commute/relocate: Stroud GL5 3BY: reliably commute or plan to relocate before starting work (required) Application question(s): Will you need sponsorship in the near future? Work authorisation: United Kingdom (required) Location: Stroud GL5 3BY (preferred) Work Location: Hybrid remote in Stroud GL5 3BY Application deadline: 03/10/2025 Reference ID: 2504 Expected start date: 03/10/2025
Oct 04, 2025
Full time
We're looking for passionate, motivated individuals to join our Domestic Sales & Retentions Team at Ecotricity, Britain's greenest energy company. You'll proactively reach out to prospective and existing customers, introducing them to our innovative products and helping them find the best tariff, meter, and payment options to suit their needs. Every bill our customers pay helps fund our mission to build a greener Britain. If you're successful, you'll join a close-knit, high-performing team focused on driving our customer growth and retention strategy.This is a results-driven role where your success is in your hands - the more you put in, the more you get out. With an uncapped commission scheme, your earning potential is entirely up to you. Core responsibilities: Engage with prospective and existing customers via phone, email, and at events, providing expert advice on Ecotricity's tariffs and green energy products. Proactively reach out to customers to ensure their accounts are set up in the best way for them and for the business - discussing payment methods, meter types, and usage. Handle outbound activity targeting previous, current, and partner-referred customers to support retention, account improvement and growth. Deliver a tailored sales experience by understanding each customer's needs and recommending suitable solutions. Play a vital role in achieving both individual and team sales targets. Provide exceptional support to customers navigating our online journey, helping ensure accurate accounts and timely billing. Embed quality and compliance in all interactions, ensuring all sales are accurate, compliant, and followed through. Develop a deep understanding of Ecotricity's mission, values, and unique role in green energy generation. Ensure quality and compliance is engrained in everything you do You'll work closely with colleagues both across the Home Moves team and wider business groups to ensure the right outcome is reached for the customer. Are you a driven individual looking to develop into a role where you can use your experience to benefit both new and existing Ecotricity customers. You act with integrity, realising it's not just about the sell, it's about creating the type of customer experience that promotes lasting customer loyalty. Essential skills: Experience working in Sales or Customer Service is beneficial but showing the ability to build rapport with people is key Confident phone manner and comfortable making multiple outbound calls per day. You'll have the confidence and resilience to handle objections and stay motivated during low-sales periods. You'll be eager to build a thorough understanding of the Ecotricity business and our specific products You are a problem solver confident to look for the best solutions for customers and accounts are set up accurately Strong IT, numeracy, written & verbal communication and problem-solving skills are a given What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all. Job Types: Full-time, Permanent Pay: £25,150.00 per year Benefits: Additional leave Canteen Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme Life insurance On-site parking Referral programme Sick pay Work from home Ability to commute/relocate: Stroud GL5 3BY: reliably commute or plan to relocate before starting work (required) Application question(s): Will you need sponsorship in the near future? Work authorisation: United Kingdom (required) Location: Stroud GL5 3BY (preferred) Work Location: Hybrid remote in Stroud GL5 3BY Application deadline: 03/10/2025 Reference ID: 2504 Expected start date: 03/10/2025
We're looking for passionate, motivated individuals to join our Domestic Sales & Retentions Team at Ecotricity, Britain's greenest energy company. You'll proactively reach out to prospective and existing customers, introducing them to our innovative products and helping them find the best tariff, meter, and payment options to suit their needs. Every bill our customers pay helps fund our mission to build a greener Britain. If you're successful, you'll join a close-knit, high-performing team focused on driving our customer growth and retention strategy.This is a results-driven role where your success is in your hands - the more you put in, the more you get out. With an uncapped commission scheme, your earning potential is entirely up to you. Core responsibilities: Engage with prospective and existing customers via phone, email, and at events, providing expert advice on Ecotricity's tariffs and green energy products. Proactively reach out to customers to ensure their accounts are set up in the best way for them and for the business - discussing payment methods, meter types, and usage. Handle outbound activity targeting previous, current, and partner-referred customers to support retention, account improvement and growth. Deliver a tailored sales experience by understanding each customer's needs and recommending suitable solutions. Play a vital role in achieving both individual and team sales targets. Provide exceptional support to customers navigating our online journey, helping ensure accurate accounts and timely billing. Embed quality and compliance in all interactions, ensuring all sales are accurate, compliant, and followed through. Develop a deep understanding of Ecotricity's mission, values, and unique role in green energy generation. Ensure quality and compliance is engrained in everything you do You'll work closely with colleagues both across the Home Moves team and wider business groups to ensure the right outcome is reached for the customer. Are you a driven individual looking to develop into a role where you can use your experience to benefit both new and existing Ecotricity customers. You act with integrity, realising it's not just about the sell, it's about creating the type of customer experience that promotes lasting customer loyalty. Essential skills: Experience working in Sales or Customer Service is beneficial but showing the ability to build rapport with people is key Confident phone manner and comfortable making multiple outbound calls per day. You'll have the confidence and resilience to handle objections and stay motivated during low-sales periods. You'll be eager to build a thorough understanding of the Ecotricity business and our specific products You are a problem solver confident to look for the best solutions for customers and accounts are set up accurately Strong IT, numeracy, written & verbal communication and problem-solving skills are a given What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all. Job Types: Full-time, Permanent Pay: £25,150.00 per year Benefits: Additional leave Canteen Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme Life insurance On-site parking Referral programme Sick pay Work from home Ability to commute/relocate: Stroud GL5 3BY: reliably commute or plan to relocate before starting work (required) Application question(s): Will you need sponsorship in the near future? Work authorisation: United Kingdom (required) Location: Stroud GL5 3BY (preferred) Work Location: Hybrid remote in Stroud GL5 3BY Application deadline: 03/10/2025 Reference ID: 2504 Expected start date: 03/10/2025
Oct 03, 2025
Full time
We're looking for passionate, motivated individuals to join our Domestic Sales & Retentions Team at Ecotricity, Britain's greenest energy company. You'll proactively reach out to prospective and existing customers, introducing them to our innovative products and helping them find the best tariff, meter, and payment options to suit their needs. Every bill our customers pay helps fund our mission to build a greener Britain. If you're successful, you'll join a close-knit, high-performing team focused on driving our customer growth and retention strategy.This is a results-driven role where your success is in your hands - the more you put in, the more you get out. With an uncapped commission scheme, your earning potential is entirely up to you. Core responsibilities: Engage with prospective and existing customers via phone, email, and at events, providing expert advice on Ecotricity's tariffs and green energy products. Proactively reach out to customers to ensure their accounts are set up in the best way for them and for the business - discussing payment methods, meter types, and usage. Handle outbound activity targeting previous, current, and partner-referred customers to support retention, account improvement and growth. Deliver a tailored sales experience by understanding each customer's needs and recommending suitable solutions. Play a vital role in achieving both individual and team sales targets. Provide exceptional support to customers navigating our online journey, helping ensure accurate accounts and timely billing. Embed quality and compliance in all interactions, ensuring all sales are accurate, compliant, and followed through. Develop a deep understanding of Ecotricity's mission, values, and unique role in green energy generation. Ensure quality and compliance is engrained in everything you do You'll work closely with colleagues both across the Home Moves team and wider business groups to ensure the right outcome is reached for the customer. Are you a driven individual looking to develop into a role where you can use your experience to benefit both new and existing Ecotricity customers. You act with integrity, realising it's not just about the sell, it's about creating the type of customer experience that promotes lasting customer loyalty. Essential skills: Experience working in Sales or Customer Service is beneficial but showing the ability to build rapport with people is key Confident phone manner and comfortable making multiple outbound calls per day. You'll have the confidence and resilience to handle objections and stay motivated during low-sales periods. You'll be eager to build a thorough understanding of the Ecotricity business and our specific products You are a problem solver confident to look for the best solutions for customers and accounts are set up accurately Strong IT, numeracy, written & verbal communication and problem-solving skills are a given What's in it for you Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all. Job Types: Full-time, Permanent Pay: £25,150.00 per year Benefits: Additional leave Canteen Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme Life insurance On-site parking Referral programme Sick pay Work from home Ability to commute/relocate: Stroud GL5 3BY: reliably commute or plan to relocate before starting work (required) Application question(s): Will you need sponsorship in the near future? Work authorisation: United Kingdom (required) Location: Stroud GL5 3BY (preferred) Work Location: Hybrid remote in Stroud GL5 3BY Application deadline: 03/10/2025 Reference ID: 2504 Expected start date: 03/10/2025
