Trident
Brighton, Sussex
IT Field Engineer Location: Travelling to various client locations (Brighton-based this is not a remote working role) Job Type: Permanent, Full-Time Reports To: Professional Services Manager About Us At Trident, we make IT a source of strength, helping organisations thrive so they can better support the people who rely on them every day. We believe technology should empower people, strengthen organisations, and enable better outcomes. By working in true partnership with our clients, we provide reliable IT services, practical guidance, and people-focused support that help businesses succeed. Benefits Joining Trident means becoming part of a supportive and collaborative environment where your contribution is recognised and rewarded. We are committed to supporting your wellbeing, professional development, and work-life balance. 33 days annual leave (including bank holidays), increasing by one day per year of service up to 40 days. Access to on-demand IT courses, practice tests and virtual labs. Access to Bupa Employee Assistance Programme (EAP) for you and your family. Cycle to Work scheme. Access to vendor pricing for personal IT hardware and software purchases. Microsoft Workplace Discount Programme with savings on Surface devices and Microsoft 365 subscriptions. Regular social events, team-building activities, and a Refer-a-Friend bonus scheme. About the Role We seek a passionate individual to join our team looking to progress their expertise and knowledge. As an IT Field Engineer, you will be traveling to our client's site as well as working remotely from our offices, providing outstanding customer service. This role requires a combination of expert technical expertise, problem-solving skills, and effective communication. A flair for customer service and the ability to put the customer experience first while maintaining a good awareness of the commercial element of the role. Travel to designated client sites to provide technical services for both project and helpdesk. Setting up new equipment and upgrading existing systems (i.e., remotely and physically configuring new PCs/Laptops, managing network printers, server installation or identifying network connectivity issues). Providing end-to-end support, ownership, and resolution technical service remotely and onsite in line with Trident's SLA's/KPI's. Identifying potential escalations and proactively alerting management as needed. Providing and running training on new systems to end users. Creating and updating training and internal documentation. Troubleshoot and resolve hardware, software, and network issues. Providing regular updates to clients on the progress of their tickets. Working independently and as part of a team, ensuring clarity of client requirements and assisting with smooth client experience. On-budget, successful, and profitable delivery of an "exceptional customer experience". About You A flair for troubleshooting, communication, and exceptional customer service. Being flexible and adaptable to situations and changing requirements. Excellent task and time management. Strong 1st to 2nd line exposure including networking, hardware, and cloud infrastructure. MSP experience and a relevant IT qualification, such as CompTIA A+ or a Microsoft qualification is desirable. Next Steps If you are looking for an opportunity to develop your career within a growing and people-focused organisation, we would love to hear from you. Apply today to be considered for this exciting IT Field Engineer opportunity. Submit your application along with an up-to-date CV. Applications will be reviewed as they are received. Suitable candidates will be contacted to discuss the role further. Successful applicants will be invited to attend an interview. Employment offers will be subject to satisfactory pre-employment checks. Join a business committed to partnership, integrity, and creating lasting value.
IT Field Engineer Location: Travelling to various client locations (Brighton-based this is not a remote working role) Job Type: Permanent, Full-Time Reports To: Professional Services Manager About Us At Trident, we make IT a source of strength, helping organisations thrive so they can better support the people who rely on them every day. We believe technology should empower people, strengthen organisations, and enable better outcomes. By working in true partnership with our clients, we provide reliable IT services, practical guidance, and people-focused support that help businesses succeed. Benefits Joining Trident means becoming part of a supportive and collaborative environment where your contribution is recognised and rewarded. We are committed to supporting your wellbeing, professional development, and work-life balance. 33 days annual leave (including bank holidays), increasing by one day per year of service up to 40 days. Access to on-demand IT courses, practice tests and virtual labs. Access to Bupa Employee Assistance Programme (EAP) for you and your family. Cycle to Work scheme. Access to vendor pricing for personal IT hardware and software purchases. Microsoft Workplace Discount Programme with savings on Surface devices and Microsoft 365 subscriptions. Regular social events, team-building activities, and a Refer-a-Friend bonus scheme. About the Role We seek a passionate individual to join our team looking to progress their expertise and knowledge. As an IT Field Engineer, you will be traveling to our client's site as well as working remotely from our offices, providing outstanding customer service. This role requires a combination of expert technical expertise, problem-solving skills, and effective communication. A flair for customer service and the ability to put the customer experience first while maintaining a good awareness of the commercial element of the role. Travel to designated client sites to provide technical services for both project and helpdesk. Setting up new equipment and upgrading existing systems (i.e., remotely and physically configuring new PCs/Laptops, managing network printers, server installation or identifying network connectivity issues). Providing end-to-end support, ownership, and resolution technical service remotely and onsite in line with Trident's SLA's/KPI's. Identifying potential escalations and proactively alerting management as needed. Providing and running training on new systems to end users. Creating and updating training and internal documentation. Troubleshoot and resolve hardware, software, and network issues. Providing regular updates to clients on the progress of their tickets. Working independently and as part of a team, ensuring clarity of client requirements and assisting with smooth client experience. On-budget, successful, and profitable delivery of an "exceptional customer experience". About You A flair for troubleshooting, communication, and exceptional customer service. Being flexible and adaptable to situations and changing requirements. Excellent task and time management. Strong 1st to 2nd line exposure including networking, hardware, and cloud infrastructure. MSP experience and a relevant IT qualification, such as CompTIA A+ or a Microsoft qualification is desirable. Next Steps If you are looking for an opportunity to develop your career within a growing and people-focused organisation, we would love to hear from you. Apply today to be considered for this exciting IT Field Engineer opportunity. Submit your application along with an up-to-date CV. Applications will be reviewed as they are received. Suitable candidates will be contacted to discuss the role further. Successful applicants will be invited to attend an interview. Employment offers will be subject to satisfactory pre-employment checks. Join a business committed to partnership, integrity, and creating lasting value.
4Recruitment Services
Brighton, Sussex
Ref: GWSCON5068 Location: Brighton (BN88) Hours: Monday to Friday 8am-5pm Pay: £31.25ph paid weekly via umbrella Duration: Ongoing Contract Long Term Duties Tailor our spaces to inspire innovation, promote collaboration, and strengthen connections between colleagues, customers, and our brand Take responsibility for operational excellence across all services delivered within the site by demonstrating resilience and mitigating risk Provide the best buildings at the most competitive costs Create exceptional moments to deliver a frictionless experience for colleagues our moments that matter consistently What You'll Do: Lead and inspire the on-site facilities team, fostering a high-performance culture focused on service excellence and continuous improvement. Adapt global workplace programs to local nuances, maintaining brand consistency and driving the successful adoption of Workplace initiatives throughout the Workplace Experience Ambassadors, Facility Management & Engineering, Mailroom, Housekeeping, or other partners. Mentor, coach, and support team development, including performance evaluations, training, and recruitment. Leverage data-driven insights to optimize program delivery and enhance colleague engagement. Manage operational budgets diligently, identifying efficiencies to provide the best buildings at the most competitive costs. Oversee procurement, ensuring optimal value in facility services, supplies, and equipment through strategic negotiation and vendor management. Develop and manage robust preventive maintenance programs to ensure peak performance and longevity of all building systems. Proactively identify and mitigate operational risks, ensuring compliance, safety, and business continuity. Coordinate and manage all facility repairs, maintenance, and minor projects, working with technicians and third-party contractors. Conduct facility inspections and quality assurance, adhering to all local, state, and federal regulations. Manage all building fabrics M&E systems and infrastructures including HVAC (BMS, AHU units, chillers, boilers), Electrical systems (LV, Emergency lightings, UPS Generators), Water systems, legionella control, Fire protection systems (detection, suppression/ compartmentation) preferably within commercial buildings and associated facilities (gym, car parks, restaurants etc). Ensure PPM and Reactive works are delivered and performed in accordance with OEM, Asset life, SFG 20 standards. In-depth understanding of UK regulatory compliance (EICR, LOLER,F Gas etc) safety protocols, building codes, ability to interpret British standards and updates in legislations. Oversee soft FM services (cleaning, regular floor walks and spot checks, waste management etc) Conduct subcontractor performance reviews and compliance checks Manage permit to works systems for high-risk areas- hot works, work at height, confined spaces.
Ref: GWSCON5068 Location: Brighton (BN88) Hours: Monday to Friday 8am-5pm Pay: £31.25ph paid weekly via umbrella Duration: Ongoing Contract Long Term Duties Tailor our spaces to inspire innovation, promote collaboration, and strengthen connections between colleagues, customers, and our brand Take responsibility for operational excellence across all services delivered within the site by demonstrating resilience and mitigating risk Provide the best buildings at the most competitive costs Create exceptional moments to deliver a frictionless experience for colleagues our moments that matter consistently What You'll Do: Lead and inspire the on-site facilities team, fostering a high-performance culture focused on service excellence and continuous improvement. Adapt global workplace programs to local nuances, maintaining brand consistency and driving the successful adoption of Workplace initiatives throughout the Workplace Experience Ambassadors, Facility Management & Engineering, Mailroom, Housekeeping, or other partners. Mentor, coach, and support team development, including performance evaluations, training, and recruitment. Leverage data-driven insights to optimize program delivery and enhance colleague engagement. Manage operational budgets diligently, identifying efficiencies to provide the best buildings at the most competitive costs. Oversee procurement, ensuring optimal value in facility services, supplies, and equipment through strategic negotiation and vendor management. Develop and manage robust preventive maintenance programs to ensure peak performance and longevity of all building systems. Proactively identify and mitigate operational risks, ensuring compliance, safety, and business continuity. Coordinate and manage all facility repairs, maintenance, and minor projects, working with technicians and third-party contractors. Conduct facility inspections and quality assurance, adhering to all local, state, and federal regulations. Manage all building fabrics M&E systems and infrastructures including HVAC (BMS, AHU units, chillers, boilers), Electrical systems (LV, Emergency lightings, UPS Generators), Water systems, legionella control, Fire protection systems (detection, suppression/ compartmentation) preferably within commercial buildings and associated facilities (gym, car parks, restaurants etc). Ensure PPM and Reactive works are delivered and performed in accordance with OEM, Asset life, SFG 20 standards. In-depth understanding of UK regulatory compliance (EICR, LOLER,F Gas etc) safety protocols, building codes, ability to interpret British standards and updates in legislations. Oversee soft FM services (cleaning, regular floor walks and spot checks, waste management etc) Conduct subcontractor performance reviews and compliance checks Manage permit to works systems for high-risk areas- hot works, work at height, confined spaces.
