48 jobs found

Job Title IT Project Manager Location Remote (option for occasional office presence) Reports to (direct) Head of IT Operations Main role purpose: Our client, a UK based document management consulting company have established and as an exciting opportunity to join their IT Operations team as an IT Project Manager. Reporting to the Head of IT Operations, you will lead a portfolio of IT projects from initiation through to BAU handover, working with cross-functional teams to deliver on time, on budget and to a high standard of quality. The ideal candidate will bring demonstrable experience of delivering complex IT projects within a busy, fast-paced environment, combined with strong stakeholder management skills and a solid grasp of Agile, Waterfall and hybrid methodologies across the full project lifecycle. Roles and Responsibilities Plan and deliver IT projects end-to-end, defining scope, goals, deliverables, timelines, resources and budget, and managing each project through to successful BAU handover. Apply appropriate project management methodologies (Agile, Waterfall or hybrid), monitoring progress and adjusting plans as required to keep delivery on track and within budget. Identify, assess and mitigate project risks and issues, escalating to senior management where appropriate. Act as the primary point of contact for project stakeholders managing expectations, communicating changes and providing regular status reports to senior management and business sponsors. Maintain accurate and up-to-date project documentation, including plans, budgets, resource allocation, technical specifications and installation/configuration records. Ensure delivered projects meet agreed quality standards, business objectives and defined requirement criteria (e.g. functionality, uptime, customer SLAs and internal metrics). Create and manage Root Cause Analysis report and activities and use the company ticketing system to log, communicate and document project activity in a timely and professional manner. Foster a collaborative team environment that promotes transparency, accountability and productivity across project teams. Lead post-project reviews and lessons-learned sessions, championing continuous improvement and the adoption of best-practice tools and standards for project management across the organisation. Comply with all relevant company policies, procedures and compliance standards, including those relating to information security and quality management. Undertake occasional travel between locations as required. Qualifications or Equivalent experience required Minimum 5 years' experience in IT project management, with a proven track record of leading cross-functional teams and delivering complex technical initiatives. At least one recognised project management certification (e.g. PRINCE2, PMP). Strong working knowledge of Agile, Scrum, Waterfall and hybrid project management methodologies. Demonstrable experience of delivering projects within a formal change management framework. Working experience of enterprise IT technologies, with a good understanding of software development processes, infrastructure and technology stacks, and the ability to interpret and communicate technical requirements. Excellent organisational, prioritisation and time management skills, with the ability to work to tight deadlines. Commitment to continuous professional development and staying current with project management best practice. Eligibility to pass background checks and obtain the necessary security clearance. Desirable Scrum Master or other Agile-related certification. IT foundation-level certification (e.g. Cloud Fundamentals). Experience in business analytics and business impact analysis. Experience with process design frameworks (e.g. BPMN). Familiarity with enterprise architecture frameworks. Knowledge of infrastructure and application security. OTHER INFORMATION: CONTACT WITH OTHERS: Primarily: Other IT Technology teams Project Management Design Development Customer Service Service Delivery Sales functions Production Operations COMPLIANCE RESPONSIBILITIES Completion of all mandatory ISO management system and BS 10008 awareness training is required to be completed on annual basis. Compliance with ISO 9001 Quality Management, ISO 45001 Occupational Health & Safety, ISO 27001 Information Security, BS 10008 Evidential Weight & Legal Admissibility Management system requirements as defined in all applicable policies, procedures, and training & awareness requirements. Adherence to the company Acceptable Use Policy. Adhere to all Company Policies and Procedures contained in the Codes of Conduct, Information Security, Environmental, Health and Safety and Quality Management Systems Report any Health & Safety, Quality, Information Security, Environmental and Business Continuity & Disaster Recovery incidents to your supervisor/line manager.

Application Support Manager London Hybrid Working 12-Month FTC The Opportunity An exciting opportunity has arisen for an experienced Application Support Manager to lead the delivery of application support services within a complex enterprise technology environment. This role is responsible for the leadership of a multidisciplinary team delivering 2nd and 3rd Line Application Support, ensuring the stability, availability, and performance of business-critical systems. You ll play a key role in managing service performance, driving operational improvements, overseeing major incidents, and working closely with technical and business stakeholders to ensure a high-quality support service. Key Responsibilities Lead and develop a team providing 2nd and 3rd Line Application Support services. Ensure the availability, performance, and reliability of business-critical applications. Act as the senior escalation point for complex technical issues and major incidents. Oversee incident management, problem management, root cause analysis, and service recovery activities. Monitor service performance against agreed KPIs and service levels. Drive continuous improvement initiatives across support processes, tooling, and operational practices. Work closely with engineering, infrastructure, service management, and business teams to ensure effective service delivery. Support application upgrades, releases, enhancements, and operational readiness activities. Manage workload planning, resource allocation, and team performance. Produce regular reporting on service performance, trends, risks, and improvement opportunities. Build strong relationships with internal stakeholders and third-party suppliers. Skills & Experience Proven experience leading Application Support, Technical Support, Production Support, or IT Operations teams. Strong background managing 2nd and 3rd Line Support functions within a complex environment. Experience managing major incidents and driving issue resolution through to root cause. Knowledge of incident, problem, and change management processes. Experience operating within KPI and SLA-driven service environments. Strong people leadership and stakeholder management skills. Excellent analytical and problem-solving abilities. Ability to balance operational delivery with continuous improvement initiatives. Desirable Experience Experience supporting customer-facing or enterprise-scale applications. Familiarity with ITIL-based service management principles. Experience with monitoring, ticketing, and service management platforms. Exposure to highly available, business-critical systems environments. Experience supporting digital transformation, application modernisation, or large-scale technology programmes.

Senior Information Services Manager - Dorset (on-site) - 36,000- 42,000 We're looking for a Senior Information Services Manager to lead the delivery and development of IT services across a multi-site organisation. This is a hands-on leadership role where you'll be responsible for keeping systems running smoothly, improving how services are delivered, and supporting a small IT team. You'll also play a key part in shaping how technology is used longer term, from infrastructure and security through to end-user support. What You'll Be Doing Overseeing the day-to-day running of IT systems across multiple sites, Managing infrastructure including networks, servers, devices, and cloud platforms Leading on system upgrades, migrations and wider technical projects Taking ownership of IT security, data protection and disaster recovery planning Managing and improving service desk processes, including ticketing and workflows Working with third-party suppliers and managing contracts and performance Supporting and mentoring a small T team, helping develop skills and capability Working closely with stakeholders to identify improvements and support business needs What We're Looking For Strong background in a senior ICT / infrastructure role Solid knowledge of Microsoft technologies (Azure, Microsoft 365, Windows Server, Intune) Good networking knowledge (firewalls, switches, VLANs, VPNs, DNS, DHCP Experience managing service management tools (e.g. Jira Service Management or similar) Understanding of IT security, data protection and compliance Comfortable managing projects and balancing multiple priorities Strong communication skills - able to deal with both technical and non-technical people Nice to Have Experience working across multiple sites or in a similar environment Exposure to MIS platforms Scripting or automation skills (e.g. PowerShell) Experience within education environment If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Sales Manager We are currently looking for an ambitious and commercially driven Sales Manager to join a growing football club commercial team. This is a fantastic opportunity for someone with a passion for sport, hospitality, and relationship-led sales to take ownership of premium revenue streams including seasonal tickets, executive memberships, hospitality packages, and matchday experiences. The Role As Sales Manager, you will be responsible for driving revenue across premium and hospitality offerings, building strong relationships with both corporate and individual clients, and delivering an exceptional customer experience. You will play a key role in promoting: Seasonal ticket packages Premier memberships VIP hospitality experiences Matchday and corporate events Executive boxes and premium seating Key Responsibilities Proactively sell hospitality packages, memberships, and seasonal ticket offerings Generate new business opportunities through outbound sales activity Build and maintain long-term client relationships Manage inbound enquiries and convert leads into sales Work closely with the commercial and events teams to maximise revenue opportunities Attend matchdays and club events to support client engagement Achieve and exceed monthly and seasonal sales targets Maintain accurate CRM and pipeline management Requirements 2-3 years' experience within sales, account management, hospitality, or sports commercial environments Strong communication and relationship-building skills Proven ability to hit and exceed sales targets Confident selling premium or high-value products/services Passion for football, sport, hospitality, or live events Self-motivated with a proactive and professional approach Experience within sports, events, hospitality, or ticketing is highly desirable What's on Offer Opportunity to work within a professional football environment Competitive salary + commission structure Career progression opportunities Exciting and fast-paced commercial team Access to matchday and hospitality events If you are a motivated sales professional looking to combine your commercial ability with the excitement of football and live events, we would love to hear from you. Apply now for immediate consideration. 51629MSR INDFIR The Portfolio Group are acting on behalf of our client in recruiting for this position.

My luxury travel client are looking for a Customer Services Consultant to join them on a full time basis. This is a Mon-Fri role working 9am-6pm. Their most successful team members are those that genuinely care for their business and wish for it to succeed. Dedication is a key part of this role and they in turn will provide you with an enjoyable and respected career in luxury travel. That is their promise to you. Your responsibilities will include: Ensuring that all passengers have correct invoices and that we have had correct invoices from our suppliers. Ensuring that all passengers receive their tickets in a timely manner and that the tickets are correct (in the case of e-ticketing ensuring that the passenger has printed off their e-ticket by checking on our system). Assisting clients with their voyager personalisers. Ensuring that all passengers have paid us on time and that we have paid our suppliers on time. Using your experience to assist the Sales Team in all aspects of their work. Assisting the Finance Director, Customer Services Manager and Assistant Manager on a day-to-day basis. Assist with any questions our clients may have pre- or post-cruise. You will need to: Have customer service experience, travel customer service experience is an advantage. Have your own car and full driving license. Have great interpersonal skills, a good telephone manner, be well educated and from a good background. Please send your CV to the relevant email address to find out more!

TechOps Lead We're looking for a TechOps Lead to take ownership of technical operations within a fast-growing, technology-driven organisation transforming real-world infrastructure through smart, connected systems. This is a player-manager role , ideal for someone who enjoys balancing leadership with hands-on technical work. You'll lead a small team while remaining deeply involved in infrastructure, diagnostics, and continuous improvement across a distributed technology estate. The Role As TechOps Lead, you'll own the technical operations function end-to-end. You'll set standards for how issues are identified and resolved, act as the escalation point for complex problems, and ensure the reliability and performance of a multi-site infrastructure. You'll work closely with operational and project stakeholders, acting as the technical authority across systems that combine hardware, networking, and backend platforms. Key Responsibilities Leadership & Team Management Lead, mentor, and line manage a team of TechOps engineers Set clear expectations, run 1:1s, and drive performance standards Define and document workflows, escalation paths, and SOPs Own and optimise the service desk/ticketing pipeline Report on performance metrics, trends, and improvements Monitoring & Device Management Own monitoring and alerting systems to proactively identify issues Manage lifecycle of IoT and edge devices across multiple sites Drive preventative maintenance strategies Lead root-cause analysis and post-incident reviews Maintain accurate asset inventory and ensure compliance standards Infrastructure & Networking Manage site network infrastructure (routers, VPNs, DNS, DHCP, etc.) Standardise configurations and maintain documentation Troubleshoot end-to-end system workflows across hardware and software Act as escalation point for complex technical issues Recommend and implement infrastructure improvements New Site Onboarding Lead technical delivery of new site deployments Oversee network design, hardware setup, and system configuration Support remote commissioning and technical validation before go-live What We're Looking For Experience 6+ years in IT support, infrastructure, or technical operations Proven experience managing or leading a technical team Experience working with distributed systems or multi-site environments Exposure to IoT, CCTV, ANPR, or similar infrastructure is advantageous Technical Skills Strong networking knowledge (IP, VLANs, VPNs, DNS, DHCP, firewalls) Experience with routers, switches, and firewall

K-People Europe is a recruitment consultancy specialized in Korean speaking jobs with a dedicated Korean recruitment consultant working in London since 2007. Our client, an industry leading global company, is looking for a Korean speaking Global IT Service Desk Coordinator. The role will also support the IT team as the business prepares for a number of major initiatives, including Google Workspace adoption, AI enablement, Cleanroom support, service desk process improvement, and wider regional support integration. This role is ideal for someone who combines practical IT support knowledge with strong communication, ownership, documentation discipline, and coordination skills. It is not a deep technical engineering role; however, the successful candidate must be confident handling service requests, coordinating escalations, communicating clearly with stakeholders, and supporting the maturity of a growing global service desk model. Key Responsibilities (1) Service Desk Operations • Provide professional first-line and enhanced service desk support to users across London and selected regional/global offices • Own tickets end-to-end, from initial logging through to resolution or appropriate escalation • Ensure incidents and service requests are accurately recorded, categorised, prioritised, updated, and closed in the ITSM ticketing system (2) Escalation & Coordination • Coordinate escalations with senior IT team members, regional IT teams, clients and key vendors • Work closely with senior IT colleagues to ensure issues are escalated appropriately and followed through to completion (3) Technical Support • Support troubleshooting for Windows, macOS, Microsoft 365, Google Workspace, VPN, access management, collaboration tools, and endpoint-related issues • Support joiner, mover, and leaver (JML) processes with accuracy, consistency, and clear documentation (4) Asset Management & Documentation • Support IT asset management processes, including device allocation, return, check-in/check-out, lifecycle tracking, and audit readiness • Maintain clear documentation, including knowledge base articles, SOPs, troubleshooting guides, onboarding materials, and service process documents (5) Continuous Improvement • Identify recurring support issues and recommend practical improvements • Support Jira Service Management or equivalent ITSM process improvements • Assist with ticket quality review, service trend analysis, recurring issue tracking, and basic reporting (6) Global Service Coordination • Act as a reliable coordination point for service desk operations, ensuring that support requests are properly tracked, followed up, communicated, and closed. • Help maintain service continuity while the wider IT team delivers major initiatives, including Google Workspace adoption, AI enablement, Cleanroom support, asset management improvement, and ITSM process maturity. • Coordinate service desk activity across users, internal IT teams, regional stakeholders, HQ contacts, client-side stakeholders, and key vendors. • Help reduce dependency on senior IT team members by taking ownership of routine coordination, escalation tracking, user updates, and documentation. (7) Project Support & Service Transition • Support service desk readiness for major IT change initiatives, including user communication, support documentation, ticket categorisation, issue tracking, and escalation follow-up. • Assist with the operational support impact of Google Workspace rollout, AI adoption, Cleanroom-related support, and regional support integration. • Identify support patterns arising from new projects and help convert them into knowledge base articles, SOPs, and repeatable support processes. • Provide clear feedback to senior IT colleagues on recurring user issues, service risks, and improvement opportunities. Requirements (1) Must be fluent in both Korean & English (2) Strong stakeholder communication skills, including the ability to provide clear updates to users, managers, internal teams, vendors, and regional contacts. (3) Proven experience in an IT service desk, helpdesk, endpoint support, or IT support coordination role (4) Strong practical knowledge of Windows, macOS, Microsoft 365, Google Workspace, endpoint support, access management, and standard collaboration tools (5) Experience using ITSM ticketing systems such as Jira Service Management, ServiceNow, Zendesk, Freshservice, or similar (6) Ability to coordinate effectively across users, internal IT teams, external vendors, and regional stakeholders (7) Ability to create clear support documentation, SOPs, and knowledge base content (8) Familiarity with ITIL or ITSM principles and frameworks preferred (9) Hands-on experience with Jira Service Management, Confluence, or endpoint management tools preferred Conditions (1) Job location: London (2) Hybrid: 3 days in the office & 2 days working from home (3) Job type: full-time & 12 month contract (renewing up to 4 years and becoming permanent) (4) Hours of work: 37.5 hour per week (some overtime work may be required for emergencies and projects) (5) Annual basic salary: 40K (depending on experience) (6) Performance based bonus, Pension, Income Protection, Health Insurance, Dental Insurance, Life Assurance, etc. (7) Annual leave: 33 (25 holidays + 8 bank holidays) Before you apply (1) Korean language skill is essential (2) The right candidate must be eligible to work full-time in UK immediately without any visa restriction. If you're on any visa permitting full-time work in UK, please indicate your visa status in your CV and when it expires. (3) Please send your CV in MS Word format (4) ONLY right candidates will be contacted, and if your application is successful, we'll contact you within 5 working days.

Graduation & Events Manager 3 Month Contract Wrexham £17.50- £18 per hour Monday - Friday (flexibility required to support events, including occasional weekends) We are looking for a Graduation & Events Manager to join a busy Marketing & Communications team. The successful candidate will have strong organisational skills, excellent attention to detail, and the ability to manage multiple events effectively. The Graduation & Events Manager Role - Managing the delivery of large-scale events, including graduation ceremonies and key corporate events Planning schedules, coordinating logistics, and overseeing event communications and ticketing Managing event staff, suppliers, and external partners Supporting event promotion with marketing teams Ensuring high standards of delivery, customer experience, and compliance Monitoring event success and driving improvements The ideal candidate - The ideal candidate will have worked in a similar role and will have the following skills: Excellent communication and organisational skills Strong project management and multitasking ability High attention to detail Confident working independently and as part of a team Calm under pressure with good problem-solving skills Experience in event management (essential) Experience managing people or suppliers (desirable) Benefits - Working Monday - Friday Opportunity to work within a well-established organisation Varied and engaging role Involvement in high-profile events Key Skills and Alternative Job Titles - Events Manager, Graduation Manager, Event Lead, Senior Events Coordinator, Marketing & Events Manager To Apply Travail Employment Group is operating as an Employment Business. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within the next 7 days you have not been successful on this occasion and unless otherwise advised. All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training, and qualifications our client considers necessary for this position. CWOIND01

Head of IT Service Management When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Head of IT Service Management You will report to the Director of Group IT and sit on the IT Leadership Group. You will Head up the IT Service Management function for Group IT. You will work closely with Architecture, Infrastructure & Operations, Delivery & Change, Procurement, NA and ATGE Europe teams, as well as managed service providers, software platform vendors, and the venue and business-unit IT customers you serve. You will partner closely with the Head of IT Delivery & Change on the IT Change Management process and the service-transition handoff into operational service. You will be an experienced Head of IT Service Delivery, Head of Service Management, or senior Service Delivery leader with a proven track record across hybrid IT operating models, multi-vendor SIAM, ITSM platform direction and managed service performance - within a mid- to large-enterprise environment. You will ensure the end-to-end service performance of Group IT in a hybrid-sourced operating model owning service standards, vendor accountability, ITSM and the customer-facing service experience across the UK, North America, Germany and Spain. You will have proven experience in leading multi-vendor service operations, designing and governing SLA XLA frameworks, and translating executive-level service expectations into measurable, customer-facing service standards. This is a senior leadership role responsible for the service-management spine of Group IT - translating the Executive's "run it like you own it" intent into a durable, accountable and customer-experience-led service organisation. You will operationalise the IT Service Management strategy, design and govern the SIAM model across ATG's MSPs, and lead the build of out-of-hours service capability across the Group. Experience of SIAM governance, multi-vendor MSP management and modern ITSM platform ownership is essential. You must be a self-starter, comfortable in a fast-paced and dynamic environment, and able to carry the Exec-facing service narrative - uptime, customer experience, and vendor accountability - as well as operate it day-to-day. You will be a confident communicator across executive, business, technical and external supplier audiences, mindful of different communication styles for different audiences. Specific experience in live entertainment, sports, hospitality or other venue-led industries, and a passion for the arts and creative industries, would be an advantage in your application. Key responsibilities/Deliverables Strategic Leadership: Develop and communicate a strategic vision for IT Service Management in a hybrid-sourced operating model, ensuring alignment with Group business objectives and the Exec's "run it like you own it" service ethos. Service Management & Vendor Governance: Own the Service Integration and Management (SIAM) operating model across ATG's managed service providers - governing Service Integration and Delivery, Service Operations and IT Asset Lifecycle Management, Service Management and Governance, and the technology platform that integrates them. Ensure services are designed, transitioned and operated to contractually committed performance, quality and end-to-end outcome standards (SLA, XLA and business-outcome metrics). Govern MSP performance against SLA, XLA (Experience Level Agreement) and end-to-end outcome frameworks across ServiceDesk, ITSM, Application Support, Cloud Infrastructure Operations, Network Operations Centre (NoC) and Security Operations Centre (SoC). Drive contractually committed business outcomes, change success rate, CMDB accuracy and cross-provider collaboration metrics; initiate corrective action and contractual remediation where required. Own the Group ITSM platform direction - a centralised SIAM dashboard with single-source-of-truth visibility across all providers (ticketing, service catalogue, CMDB, problem / change / release / configuration management) - integrated with supplier platforms, augmented by AI / GenAI and experience management tooling, and underpinned by ITIL 4 process maturity. Lead service reporting to the IT Leadership Group and business stakeholders - uptime, customer experience, vendor accountability and service-quality KPIs. Act as the Group escalation point for major service incidents and vendor performance failures; lead post-incident review, root-cause analysis and continuous improvement plans. Own service management for in-Venue technologies - Audio-Visual, Accessibility, ePOS and other front-of-house and back-of-house venue technology - and manage the Group IT relationship with Venue Operations Business Directors as the primary internal customer for venue-tech service performance. Out-of-Hours Service & Capability Build: Design and stand up Group out-of-hours service capability - making the sourcing decision (follow-the-sun in-house, MSP overflow, or hybrid) and owning ongoing governance, SLA and cost. Position ATG's IT service model as a deliberate shift from a primarily outsourced posture to a partial-insourced (hybrid) model. Lead the build and ongoing maturity of the internal ITSM capability - process, tooling, governance, performance management and continuous improvement - augmented by GenAI (MS CoPilot & Claude) and automation, so that Group IT increasingly owns the service-management spine end-to-end. Team, Application Support & Financial Management: Lead the Application Support function operationally (the Application Support Manager team), with matrixed delivery into Delivery & Change for change-driven work. Drive the AI-native, technically adept redesign of Application Support in line with the Group capability strategy. Manage the service-line Opex envelope, lead FinOps coordination with Infrastructure & Operations on managed-service cost, and contribute to Group IT financial accounting and budget planning. Establish and maintain robust ITSM frameworks (ITIL 4, SIAM, ISO 20000-aligned where appropriate) and ensure best practice is followed across regions. Stakeholder Engagement: Act as the bridge between the business, IT teams and managed service providers; collaborate with venue, theatre and corporate stakeholders at all levels; serve as the senior service-experience voice in Exec, Group leadership and Providence-facing forums. Your skills, qualities, and experience Essential A proven track record of experience supporting a complex IT estate in a senior service delivery, service management or service integration leadership role. Strong strategic leadership with a proven track record designing and operating hybrid IT operating models and multi-vendor SIAM ecosystems, including SIAM advisory, mixed managed services and build-operate-transfer (BOT) contracting models. Service Integration and Delivery: governing the integration and delivery of services across multiple managed service providers; designing, transitioning, exiting and re-integrating MSP arrangements; cross-provider collaboration, ecosystem performance and risk-indexed multivendor oversight. Service Operations and IT Asset Lifecycle Management: ITSM platform direction (ticketing, service catalogue, CMDB accuracy and integrity, problem / change / release / configuration management); ITIL 4 process maturity; change success rate and CMDB accuracy as primary operational metrics. Service Management and Governance: SLA, XLA (Experience Level Agreement) and end-to-end outcome frameworks; contractually committed business outcomes versus traditional SLAs; incentives and penalties tied to cross-resolver-group outcomes; commercial and contractual familiarity with multi-vendor governance. Enhance Delivery Through Technology: build & operate a centralised SIAM dashboard and observability with single-source-of-truth visibility across all providers; AI / agentic AI / GenAI augmentation; integration with supplier platforms; automation initiatives across service operations. Service-experience design - translating Exec-level service expectations into measurable, customer-facing service standards (uptime, CSAT, XLA, business-outcome metrics) across multi-region service delivery. Out-of-hours service design (follow-the-sun, NOC-style or hybrid MSP / in-house models) and Group-wide major incident management. Operational familiarity with cloud-first IT estates, FinOps disciplines, and GenAI / automation augmentation in service operations (MS CoPilot, Claude or equivalent). Operational experience of PCI DSS-relevant environments and customer-facing transactional service uptime (ticketing, hospitality, payments). Stakeholder management at all levels - comfortable in executive, business, technical and external supplier audiences. Certification in ITIL 4 (Foundation essential; Managing Professional or Strategic Leader desirable), SIAM Foundation / Professional, or other relevant service-management frameworks. Degree educated in a relevant technology / computer science subject (or equivalent on-the-job experience). Desirable Experience of venue-based IT service operations (live entertainment, sports, events, conferences) in a multi-site, customer-facing environment. Agile Delivery Methodology (Scrum / Kanban) or Scaled Agile (SAFe) training and experience. Operational FinOps experience in Azure. . click apply for full job details

Finance Applications System Admin You will report to the Applications Platforms Manager and work closely with business stakeholder's groups, and software platform vendors to support the suite of platform applications. You will execute the IT technology strategy and assist in ensuring that the applications in the platform meet the requirements for Security, Data Protection & Privacy. Providing comprehensive IT support for the functional modules within Microsoft Dynamics 365 Finance and Operations (F&O), along with independent software vendor (ISV) add-on components, system customisations, and integrations. In addition, you will provide IT support for IBM Cloud Planning Analytics platform, providing technology support for Group Financial Consolidation & Reporting capabilities.Your role will ensure smooth operation and resolving any issues that arise. Experience in ITIL / industry standard ITSM practices (Service Design, Service Transition, Service Operation, Continual Service Improvement) are an advantage. In the absence of these, your personal development & training will focus on these skills & processes. Experience of using ITSM tooling would be an advantage (e.g. ServiceNow, HaloITSM, ZenDesk etc) You must be a self-starter, open to working in a fast-paced and dynamic environment. We are searching for a good communicator at all employee levels, mindful of different communication styles for different audiences. Specific experience in live entertainment or sports industry ticketing, and a passion for the arts & creative industries would be an advantage in your application. This hybrid role requires two days per week at ATG Entertainment's Woking Head Office. Key responsibilities Provide Technical Support: First and second-line support for D365 F&O modules, troubleshooting and resolving issues promptly, in line with Key Performance Indicators (KPI) and Service Level Agreements (SLA) for business & IT stakeholders. Collaborate with Support Partners: Triage incidents and coordinate with support partners for D365 ISVs, IBM Controller and Planning Analytics. Security User Access Management: Manage and maintain user provisioning & Role assignment across Finance applications and environments. Configure Segregation of duties & implement security diagnostics. Environment Management: Experience of operating Lifecycle Services (LCS) for D365 F&O essential.Responsibilities include database refreshes & Environment configuration. User Assistance: Assist end-users with system navigation, functionality, and best practices. System Monitoring: Monitor the performance of modules and proactively address potential issues. Operations: Operate ongoing processes, including monitoring data input quality, running month-end system interfaces, and conducting month and year-end system closure processes. Manage integrations / ISVs & Azure services such as Azure Key Vault, Logic Apps, and other connected services. Incident Management: Log, track, and manage incidents using a ITSM tool, ensuring timely resolution. System Maintenance & Change Management Testing & implementation of system updates, patches, and upgrades, ensuring minimal disruption to operations Undertake key periodic system upgrades and development with third parties, designing system testing, and supporting UAT on new and upgraded functionality utilizing Azure DevOps and LCS for D365 F&O. Monitoring: Use LCS and Azure Monitor for performance and uptime tracking. Monitor batch jobs and troubleshoot failures. Analyse user needs, interpret requirements, and create solutions to implement new systems and processes. Data management: Manage data entities, import/export projects, and recurring data jobs. Perform setup, configuration, maintenance, and development requests for finance systems. Identify opportunities for process automation and develop solutions using technologies such as MS CoPilot, Logic Apps, Power Platform and Azure Integration Services. Review any changes that come in, adhere to the IT change process, and submit to the IT Front Door and / or design authority and relevant approval boards. Work with the business and project roll-out team to implement the change when applicable. Documentation: Create and maintain detailed documentation of issues, resolutions, and processes in a team Knowledgebase. Training: Conduct training sessions for users to enhance their understanding and usage of D365 F&O modules. Collaboration: Work closely with other IT colleagues & business departments to ensure seamless integration and operation of Finance applications. Compliance: Ensure compliance with company policies, procedures, and regulatory requirements. Continuous Improvement: Drive continuous improvement and maintain industry best practices in processes. Cross-Functional Teamwork: Work within a cross-functional team, understanding the impact of processes and the flow to the next process. User Support: Work with End/Key User Product Owner, SME, and Finance business partners to support during go-live and business as usual. Stay Updated: Stay up to date with new process and/or functional requirements. User Engagement: Engage with the business, develop close relationships with key users, and ensure they have a proficient level of system knowledge and can provide appropriate input and feedback when necessary. Post-Deployment Support: Support the business after deployments and during hypercare/rollouts. Essential Qualifications / Experience A proven track record and excellent pre-existing knowledge of Dynamics365 Finance & Operations gained through a previous D365 support role. Experience of third-party Finance solutions and integrations. Strong understanding of ERP systems, business and accounting processes gained through previous D365 F&O Support roles. Excellent problem-solving, communication, presentation, and interpersonal skills. Possesses an understanding of IT Services: service offerings, technical standards and policies, technical and business strategies as well as organisational structure. Maintains awareness of new and emerging technologies and the potential Infrastructure service offerings and products provided by Group IT. Possess strong written and verbal communication skills. Excellent team working skills. An analytical approach to identifying issues and solutions. Experience of working with third party service providers. Ability to work effectively with all levels of end users and IT personnel. Strong work ethic geared towards exemplary customer service. Proactive, organised, and able to prioritise tasks. Desirable Qualifications / Experience Proven experience in IT support for IBM TM1 / Cloud Planning Analytics platform. Database administration experience and / or finance reporting design or data engineering experience. Technical domain experience across Finance applications & cloud technology platform. Experience in support of Azure Logic Apps. Experience in support of MS Power Platform and/or PowerBI reporting. If you can demonstrate the essential criteria, and many of the desirable skill, we encourage you to apply, and welcome transferable skills from other industries or backgrounds. We can give experience of any desirable criteria but may also use them to decide between candidates for this role. About Us -Our Values ATG Entertainment's values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation THRIVE doing what we love (with passion and dynamism CONNECT through every act (with collaboration and kindness) DARE to do different (with curiosity and courage) PERFORM at our best (with customer focus and ownership) Our Corporate Social Responsibility pillars Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities: Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being. Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working. Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work. Our culture You will help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures. We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises. Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone . click apply for full job details

Our client operates the city's waterfront event campus the interconnected M&S Bank Arena and Exhibition Centre Liverpool as well as ticketing agency and the Pullman Liverpool Hotel. Playing a leading role in shining a spotlight on Liverpool, they have successfully staged a wide array of national and international events, from shows and conventions, business gatherings to exhibitions, developing their offer over the last decade to that of a world-class provider of venue and event services. Based in Liverpool Full-Time Permanent Do you love live events, exciting experiences and creating campaigns that get people talking? Our client is looking for a talented Marketing Account Manager to join their team. In this role, you ll help shape the marketing behind some of the region s (and nation s!) most exciting events, venues and attractions, as well as championing their own brand and services. If you enjoy building relationships, developing impactful campaigns and juggling a varied workload in an exciting environment, this could be the perfect next step. Company Benefits Our client is an award-winning, world-class venue where their people are at the heart of everything that they do. Recognition and reward are of huge importance to them, and just some of the benefits staff can enjoy include: An enhanced holiday scheme which increases with length of service. An excellent pension scheme is available. Access to a premium health care policy, which includes an employee assistant line, contributions towards a wide range of medical costs, such as dental and optical and staff discounts. Enhanced maternity, paternity and adoption leave schemes. An excellent occupational sick pay scheme. Free onsite parking right in the heart of the city centre. Employee Reward Platform. A dedicated wellbeing strategy to support staff when at work. 25 Qualified Mental Health First Aiders on site. Our client is a place where you can truly make a difference. Some of the wonderful things they have achieved / continue to work towards: Disability Confident Employer Sunflower Friendly Business Member of the Fair Employment Charter Real Living Wage employer Social value impact plan last year they contributed over £6.4m Green Meeting s Gold Standard Sustainability Strategy Positively influencing biodiversity in the grounds of their campus, they have 3 beehives Carbon Neutral Campus Accessibility Strategy AccessAble Guide Our client is after someone who s passionate about marketing, confident working with clients and excited by the world of live events. Candidates should have a strong background in marketing, particularly brand awareness and campaign delivery, experience influencing stakeholders and presenting ideas with impact. Experience in both B2B and consumer marketing would be beneficial. Client management experience and excellent communication written and verbal skills are essential. You will need to be knowledgeable about digital marketing and have excellent time management and organisational skills. Main Duties of this Role As their Marketing Account Manager, you ll take the lead on delivering high quality marketing support for their clients. Your day to day will include: Leading marketing plans and campaigns for events, attractions and venues across their client portfolio. Building strong client relationships understanding their goals and helping them maximise their marketing opportunities. Developing strategies to grow client loyalty, generate leads and increase regional and national reach. Managing and growing their social media channels, working closely with the Digital Marketing Manager on organic and paid activity. Driving brand awareness, both for them and for clients, through creative and targeted marketing. Monitoring performance and providing ROI analysis to ensure campaigns continually improve. Representing them at client meetings and networking events. If you have drive, passion, ambition and wish to play a part in our client s continuing success story this could be just the job for you! Please note, they may close this vacancy before the stated closing date if they receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form as soon as possible. Closing Date: Wednesday, 24 June 2026 Interview Date: 1 July 2026 Equality, Diversity and Inclusion Our client knows the value of having a diverse and representative team across their organisation. They promote equal opportunities and are committed to having an inclusive work force where everybody feels respected, are treated fairly and diversity is celebrated. As such they strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief or sexual orientation.

IT Support Specialist IT support with real purpose. Work that matters. Most IT support roles mean fixing laptops and closing tickets. This one means keeping the technology running for over 800 colleagues who support some of the most vulnerable children in the country. As an IT Support Specialist at Silver Birch Care Holdings, you will be the frontline of everything technical from day-to-day helpdesk to owning our ClearCare care management system across a growing estate of over 60 children s homes. We are recruiting two post-holders against this single specification. Whether you come from a service-desk background or specialist systems support, if you have the technical ability, the discipline, and the commitment to deliver outstanding service in a care environment we want to hear from you. What You ll Own You will cover the full breadth of the SBCHL technology estate across six domains: Service Desk & First-Line Support • First point of contact for all IT support phone, email, chat and ticketing system • Log, categorise, prioritise and manage incidents to agreed SLAs • Triage and resolve remotely wherever possible; arrange on-site attendance where needed • Escalate unresolved issues and track them through to resolution Hardware, Software & Network Support • Install, configure and maintain desktops, laptops, servers, mobile devices and peripherals • Deploy and configure Windows 10/11, Microsoft 365 and business applications across the estate • Set up and maintain network infrastructure routers, switches, Meraki firewalls, Starlink and CCTV • Diagnose and resolve hardware, software and connectivity issues with lasting root-cause fixes ClearCare System Administration • Lead administrator for ClearCare children s social care management system across all modules and homes • Manage user access, account creation and deactivation, templates and reporting tools • Train new and existing staff; produce home-specific user guides and run refresher sessions • Document configurations, user procedures and training completion Asset Management, Joiners & Leavers • Maintain the asset register cradle-to-grave every laptop, mobile, CCTV and Starlink unit • Provision kit, licences and accounts within 24 hours of HR notification for all joiners • Suspend accounts same-day and recover kit within 7 days for all leavers Subscription, Licence & Vendor Management • Manage the full subscription portfolio Sona, Tribepad, Abacus, Claude, ClearCare, M365 and others • Liaise with vendors (Meraki, Starlink, BT, carriers) on performance, pricing and contracts • Maintain a renewal calendar 90 days forward; retire unused licences promptly Procurement, Finance & Documentation • Raise purchase orders and issue goods-received notes within 48 hours • Reconcile invoices monthly against the asset register and subscription log • Maintain accurate knowledge-base articles, user guides and incident records What We re Looking For You ll need: • Previous experience in an IT support, service desk or helpdesk environment, including 2nd-line or specialist work • Good working knowledge of Windows 10/11 and Microsoft 365, including M365 administration • Sound understanding of networking concepts (TCP/IP, DNS, DHCP) and hardware troubleshooting • Experience using IT ticketing and service-management tools and managing work to SLAs • Experience administering or supporting line-of-business systems ClearCare or similar care/social-care systems is a strong advantage • Asset-management and vendor-management discipline, comfortable reconciling across multiple suppliers • Strong problem-solving skills and excellent verbal and written communication • Ability to manage multiple priorities in a fast-paced, multi-site environment • Full, clean UK driving licence and a calm, professional presence in sensitive care environments Desirable: • Experience with remote-support tools and MDM platforms • Familiarity with ITIL processes; ITIL Foundation certification • Experience with Meraki networking, WiFi, CCTV and Starlink infrastructure Working in a Care Environment This role operates in and around children s residential homes. You will be required to: • Hold an Enhanced DBS check • Maintain high standards of confidentiality at all times • Demonstrate an awareness of safeguarding responsibilities • Present as calm and professional around vulnerable young people and home staff These are not optional extras they are core to how we work. What We Offer Build Your Career • Fully funded qualifications and clear pathways into Team Leader, Deputy and Registered Manager roles • Ongoing learning and development through structured programmes and hands-on experience • Opportunities to step up, take on responsibility, and grow within the organisation Feel Supported • 24/7 access to confidential support through our Employee Assistance Programme • OnDemand GP access • A strong team culture where people support each other day-to-day Work That Works for You • 28 days holiday (inclusive of bank holidays), increasing with service • Celebrate your birthday! • Wellbeing days to support staff when needed • Team-based working patterns Be Part of Something Bigger • Opportunities to get involved in our international projects, including trips to Tanzania supporting local communities • A values-led organisation focused on making a genuine difference not just commercially, but socially The Essentials • Pension with NEST • Access to discounts via Sage Employee Benefits and Blue Light Card • Employee referral bonus scheme • Long service recognition awards • On-site parking (where available) • Relaxed dress code About Silver Birch Care (Holdings) Limited Silver Birch Care Holdings is a leading provider of high-quality education, supported accommodation, residential care, and specialist support for children and young people aged 5 to 25 across the UK. We are a family owned provider, driven by our commitment to care. This makes us different from other organisations in the sector. Because we are not owned by venture capital investors or corporate shareholders, we reinvest any surplus funds into our services and support charities around the world. Through our family of services including Silver Birch Care, Silver Birch Care (Residential Services), The Beeches, Benecare, and Clover Childcare Services, alongside our two independent specialist schools we operate more than 60 children's homes and supported living services across London, Peterborough, Northampton, Kent, and Norfolk. We are proud that Clover Childcare Services is the UK s first Dyadic Developmental Practice (DDP) Residential Certified Organisation, reflecting our strong commitment to trauma-informed and attachment-focused care. Working in partnership with over 60 local authorities, we support children and young people to overcome challenges, celebrate their achievements, and build the skills they need to live safe, happy, and fulfilling lives. Our experienced and dedicated teams nurture every individual, ensuring they feel safe, supported, and valued. Safeguarding Silver Birch Care Holdings is dedicated to safeguarding and promoting the welfare and well-being of children and young people. Appointments are made subject to the satisfactory completion of safer recruitment employment checks in line with Ofsted regulations. This will include satisfactory references, enhanced DBS from the Disclosures and Barring Service and, where applicable, any international equivalent being obtained

Your role at a glance As the Critical Facilities Maintenance (CFM) Lead Engineer, you will report to the Critical Facilities Maintenance (CFM) Manager and will be responsible for the support and delivery of Facility Management (FM) services to NTT Data Centers, ensuring operational performance and efficiency is always maintained to the highest possible standards. Provide engineering support and guidance in general on property matters affecting the on-going management and development of NTT Data Centers. You will be responsible for the management of a team of CFM Engineers on your site, including but not limited to ensuring training matrix are up to date, ensure that all planned absences are covered, and scenario drills are completed. You will provide technical support and leadership across the site on critical facility matters, including first line responses to any incidents that arise. You will provide engineering services and guidance on facility matters affecting the day-to-day management and development of the critical and non-critical infrastructure. Plan, manage and implement the delivery of FM services to the Data Centers ensuring optimal operational performance, and that compliance is always maintained to the highest possible standard. Provide engineering services and guidance in general on matters affecting the on-going management and development of the Data Centers. What will you do? Maintain and supervise a CFM Engineering team Manage the CAFM system and ticketing queues Ensure there is continuous development of the sites Emergency Operations Procedures and Standard Operations Procedures Carry out operational and maintenance activities as directed, ensuring work is executed in a safe and compliant manner Assist in resolving technical issues with site operations Be the first level of escalation for technical and non-technical issues for your CFM Engineering team Support the CFM Engineering teams to ensure correct operation of the critical services of the Data Centers Act as an Authorized Person for the SSOW for both Low Voltage and High Voltage systems Identify faults and accurately diagnose root causes Experience in facilities, operations or engineering; in a Data Center critical environment (ideal but critical environments such as hospitals or banking may be suitable) Working knowledge and understanding of engineering operations within Mission Critical Environments Creating and developing SOP and EOP documentation and other related/similar processes LV Switching experience (HV an advantage) Demonstrable experience in operating and fault finding complex and integrated M&E systems including (Transformers, LV, Generators, UPS, Electrical distribution, BMS, Air Conditioning, Fire suppression systems) What are we looking for? Good numerical and literacy skills and high levels of computer literacy Excellent organizational skills with the ability to prioritize Good analytical/ problem solving skills The ability to communicate effectively at all levels with good relationship building skills Self-motivated and keen to develop, with a willingness and desire to learn Keen to share knowledge with colleagues To possess initiative with an inquisitive nature, unafraid to ask appropriate questions Full driving license valid for use in the UK To undergo full security checks to BS7858:2019 standard Essential qualifications relevant to the role AP12 LV/ AP15 HV Authorized Person 17th or 18th Edition certified (or comparable) electrical qualification, ideally electrical test & inspection HND or similar in relevant area (Mechanical, Electrical, Building Services) Health and Safety related (i.e. IOSH Working Safely) Desirable qualifications relevant to the role NVQ / City & Guilds in Refrigeration & Air Conditioning (Level 2 or 3) F-Gas Certification (essential for working with refrigerants) Strong electrical & mechanical knowledge of HVAC/chiller systems Experience with commercial or industrial chillers (air or water-cooled) L8 Legionella Management (company will train you to the required standard) Who we are As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business large and small has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.

IT Support Engineer Solihull 2 days on-site - 9 month FTC 2nd Line Technical Support / Service Desk Experience, MS Azure and MS Office 365, ERP Systems, Helpdesk / Ticketing Software, MS Service Manager, HEAT or Remedy, Windows Desktop and Windows 11, Windows Servers, Azure Active Directory / Entra, Exhange. £35, 000pa + Benefits Leading organisation have a requirement for an experienced, professional, and energetic IT Support Enginer to be based at their Solihull Head office on a hybrid basis 2 days a week. This client offers a great opportunity to work in a dynamic IT environment providing a level of freedom and responsibility which similar roles are often not able to deliver. This company encourage development and offer a very supportive environment including teamwork, and career progression. To secure this post you will need to have a strong service ethic plus a solid technical background in the Microsoft Desktop, MS Software and Applications Suite, and have proven experience of supporting the Microsoft Infrastructure arena encompassing the full Microsoft Product Stack including Active Directory/ Azure AD, Exchange online, Intune and Office 365. You will be involved in the processing and prioritization of service desk tickets, ensure management & threat removal from equipment, support technical projects from initiation to implementation and identify opportunities for continuous improvement. You will work as part of a Technical Support Team that will also provide further career opportunity. Technical Skills you will use on the job: 2nd Line Technical Support / Service Desk Experience MS Azure and MS Office 365 Helpdesk / Ticketing Software, MS Service Manager, HEAT or Remedy Windows Desktop and Windows 11 Windows Servers. Active Directory & Exchange Network troubleshooting and configuration MS Intune MS Office 2013 Key Functional Skills Required: Experience of working in a similar technical and/or customer support role. IT Support Knowledge and MS Office experience. A professional, process-based approach with a desire to see things through to completion is imperative. A strong sense of customer focus. A desire to learn and improve across several different IT support elements. Knowledge of Microsoft Client Operating Systems. Additional technical infrastructure/applications support experience would be beneficial but not imperative. Building of desktop & laptops and device management using Intune Escalate high volume or high-risk issues to the management team Document process steps of activities carried out and update as required Support technical projects from conception to implementation Identify opportunities for continuous improvement interact with all other areas of the business Technical accreditations are highly advantageous but will not take precedence over industry specific experience. This role offers career development and enhancement as this client will want you to improve as part of a small but hugely passionate IT Infrastructure Team.

Salary: maximum £32,000 + Commuting Expense up to Zone 6 Location: London Job status: Permanent Working hours: 37.5 hours per week Start date: ASAP Global IT company is looking for a Japanese speaking Onsite Helpdesk Engineer. Helpdesk Engineer- Japanese speaker - Responsibilities: Communication with end users from EMEA region face to face or via telephone, email or collaboration tools at customer site. 1st level troubleshooting of technical issue with end users and assist them as their escalation point of contact. Hands on Desktop/Laptop PC Support Skill. Network and PC implementation and optimisation. Understand and detailed planning and designing for customer's PC and Network. PC/Network/Desktop Security element configuration including day-to-day service delivery. Migration planning and execution. Support PC and Call Centre system (incl DC server). Proof of concept testing and acceptance testing. Vendor negotiation and control. Development and implementation for new features and services. Establish and cease PC/Desktop Security systems. Project and service delivery schedule management. Careful consideration to ensure profitable systems and implementation. Utilize/update ticketing system. Maintain secure operations and keep the environment tidy. Documented approach for implementation and modification Visit customer premises when required for project or maintenance contract work incl cover staff. Periodical status report to line manager. Coordination of operation flow with each department and customers. Adhoc request from your line manager Business trips to EMEA and CIS countries. Helpdesk Engineer- Japanese speaker - Requirements: Wide knowledge and proficiency in PC software like Microsoft WIN 10/11, Antivirus, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud(AWS, Azure), Office/Mailer, Switch/Router/IPT, Box, remote access(SSL-VPN, etc) and Firewall products. Excellent written and verbal communication skill in English and speaking Japanese would be advantage. Ability to investigate and source answers to various email and telephony enquiries about technical issues. Proven customer service experience. Strong time management/multi tasking & organisational skills Strong work ethic. Reliable time keeping and attendance Solid administration background & a keenness to get involved & support all customer service areas in EMEA. Attend customer meetings for projects or maintenance contract work. Maintain relevant customer maintenance documentation on file server. Please follow us on Linkedin: company/people-first-team-japan We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

Senior Solutions Architect (Consultant) - Transport Programme Contract Hybrid London 6 Months £749/day Umbrella Overview A major UK transport organisation is seeking two experienced Solution Architects to support a large-scale ticketing and payments transformation programme. The role covers end-to-end solution architecture across discovery, design, budgeting, and delivery in a complex multi-vendor environment. Two roles available: Front Office: Ticketing devices and passenger systems (gates, TVMs, validators, smart ticketing hardware) Back Office: Payments and transaction processing systems (Visa/Mastercard integrations, backend platforms, on-prem infrastructure) Key Responsibilities Design and govern complex multi-vendor architectures Produce solution architecture and capability roadmaps Support technical budgeting (up to £40m+) Break down solutions into delivery work packages Ensure alignment with business capability and strategy Drive cost optimisation and TCO reduction Engage senior stakeholders and vendors Provide architecture assurance across delivery Essential Experience Enterprise / solution architecture in large-scale programmes Complex system design across multiple vendors Strong integration and architecture documentation skills Experience in either: Front Office: transport ticketing hardware (Cubic, S&B, INIT preferred) Back Office: payments, transaction processing, Java/.NET/Oracle, acquirer integrations Details Duration: 6 months (likely extension) Location: London (50% onsite, Pier Walk) Interview: 2-stage process (remote + formal) Rate: £749/day umbrella UK work eligibility required. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

Senior Solutions Architect (Consultant) - Transport Programme Contract Hybrid London 6 Months 749/day Umbrella Overview A major UK transport organisation is seeking two experienced Solution Architects to support a large-scale ticketing and payments transformation programme. The role covers end-to-end solution architecture across discovery, design, budgeting, and delivery in a complex multi-vendor environment. Two roles available: Front Office: Ticketing devices and passenger systems (gates, TVMs, validators, smart ticketing hardware) Back Office: Payments and transaction processing systems (Visa/Mastercard integrations, backend platforms, on-prem infrastructure) Key Responsibilities Design and govern complex multi-vendor architectures Produce solution architecture and capability roadmaps Support technical budgeting (up to 40m+) Break down solutions into delivery work packages Ensure alignment with business capability and strategy Drive cost optimisation and TCO reduction Engage senior stakeholders and vendors Provide architecture assurance across delivery Essential Experience Enterprise / solution architecture in large-scale programmes Complex system design across multiple vendors Strong integration and architecture documentation skills Experience in either: Front Office: transport ticketing hardware (Cubic, S&B, INIT preferred) Back Office: payments, transaction processing, Java/.NET/Oracle, acquirer integrations Details Duration: 6 months (likely extension) Location: London (50% onsite, Pier Walk) Interview: 2-stage process (remote + formal) Rate: 749/day umbrella UK work eligibility required. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

Customer Account Manager - UK Software company in Guildford - to 48k per annum My client Guildford-based software and services company delivering Enterprise management software, primarily to the rail industry, both within the UK and internationally. They are looking for a Customer Account Manager to be based out of their Guildford offices. This role is on-site full-time. This role is integral to the success of the business because you will be responsible for customer care for a group of customers for the business. This role is 100% customer care focused. They have 28 days' holiday plus Bank Holidays! Paying up to 50k depending on experience! Main Responsibilities: Manage ticketing system for customer bugs, features and support. Critically evaluate incoming customer requests and communicate internally. New system features and regression testing. Customer systems training. Develop training material as required. Lead regular client meetings and support the acquisition of new customers. Liaise with customers to implement the company systems into their business. Customer onboarding and integrations. Create and proofread internal procedures and technical specification documentation. My client is looking for someone with the following skillset: Previous customer service experience - account management is a bonus Time management Organisation Excellent verbal and communication skills Experience with ticketing systems is a bonus This role is ideal for someone who is in the early stages of their career within an IT/Tech Company, or someone with a good customer service background who wants to get into the Tech world! If this is of interest, please apply!