Safeguarding Coordinator Location: Huntingdon (Hybrid Working) Hours: 25 hours per week Contract: 12-month Fixed Term Contract Salary: 23,266 - 24,569 per annum (pro rata equivalent) About the Role We are seeking an organised and compassionate Safeguarding Coordinator to join a respected public service organisation dedicated to supporting vulnerable people and making a positive impact within local communities. This is a varied role where you will provide safeguarding support across the organisation, helping to manage referrals, coordinate safeguarding activity, maintain compliance processes, and liaise with a wide range of partner agencies including social care, housing and police services. The successful candidate will play an important role in ensuring safeguarding concerns are handled effectively, records are maintained accurately, and safeguarding processes continue to develop in line with best practice. Key Responsibilities Manage and monitor safeguarding referrals and associated administration. Review and process safeguarding information, ensuring appropriate action is taken. Maintain safeguarding records, databases and reporting systems. Liaise with external agencies including social care, housing providers and police services. Coordinate safeguarding-related visits and support services for vulnerable individuals. Support the delivery and administration of safeguarding training across the organisation. Manage Disclosure and Barring Service (DBS) administration processes. Produce reports, analyse safeguarding data and identify emerging trends. Attend internal and external safeguarding meetings and contribute to ongoing service improvement. Promote safeguarding best practice across the organisation. About You We are looking for someone who combines excellent organisational skills with a strong understanding of safeguarding principles and legislation. You will ideally have: Essential GCSE Maths and English (or equivalent). Safeguarding Level 1 and Level 2 qualifications. Knowledge of safeguarding legislation and guidance, including the Children Act 1989 and Care Act 2014. Experience of handling sensitive and confidential information. Strong written and verbal communication skills. Excellent administration and organisational abilities. Good IT skills, including Microsoft Office. Experience producing reports and analysing information. The ability to work independently and manage competing priorities. A customer-focused approach and strong attention to detail. Full UK driving licence and ability to travel when required. Desirable Experience working within safeguarding, community safety, health, social care, education or a related environment. Experience delivering training or presentations. Experience working with partner agencies and multi-agency teams. Knowledge of safeguarding referral processes and associated reporting. What's on Offer? Flexible hybrid working arrangement. Local Government Pension Scheme. Generous annual leave entitlement plus public holidays (pro rata). Ongoing training and professional development opportunities. A supportive and inclusive working environment. The opportunity to make a genuine difference to vulnerable people and local communities. Apply Now If you are passionate about safeguarding, enjoy working collaboratively, and want to contribute to meaningful community-focused work, we would love to hear from you.
Jun 19, 2026
Contractor
Safeguarding Coordinator Location: Huntingdon (Hybrid Working) Hours: 25 hours per week Contract: 12-month Fixed Term Contract Salary: 23,266 - 24,569 per annum (pro rata equivalent) About the Role We are seeking an organised and compassionate Safeguarding Coordinator to join a respected public service organisation dedicated to supporting vulnerable people and making a positive impact within local communities. This is a varied role where you will provide safeguarding support across the organisation, helping to manage referrals, coordinate safeguarding activity, maintain compliance processes, and liaise with a wide range of partner agencies including social care, housing and police services. The successful candidate will play an important role in ensuring safeguarding concerns are handled effectively, records are maintained accurately, and safeguarding processes continue to develop in line with best practice. Key Responsibilities Manage and monitor safeguarding referrals and associated administration. Review and process safeguarding information, ensuring appropriate action is taken. Maintain safeguarding records, databases and reporting systems. Liaise with external agencies including social care, housing providers and police services. Coordinate safeguarding-related visits and support services for vulnerable individuals. Support the delivery and administration of safeguarding training across the organisation. Manage Disclosure and Barring Service (DBS) administration processes. Produce reports, analyse safeguarding data and identify emerging trends. Attend internal and external safeguarding meetings and contribute to ongoing service improvement. Promote safeguarding best practice across the organisation. About You We are looking for someone who combines excellent organisational skills with a strong understanding of safeguarding principles and legislation. You will ideally have: Essential GCSE Maths and English (or equivalent). Safeguarding Level 1 and Level 2 qualifications. Knowledge of safeguarding legislation and guidance, including the Children Act 1989 and Care Act 2014. Experience of handling sensitive and confidential information. Strong written and verbal communication skills. Excellent administration and organisational abilities. Good IT skills, including Microsoft Office. Experience producing reports and analysing information. The ability to work independently and manage competing priorities. A customer-focused approach and strong attention to detail. Full UK driving licence and ability to travel when required. Desirable Experience working within safeguarding, community safety, health, social care, education or a related environment. Experience delivering training or presentations. Experience working with partner agencies and multi-agency teams. Knowledge of safeguarding referral processes and associated reporting. What's on Offer? Flexible hybrid working arrangement. Local Government Pension Scheme. Generous annual leave entitlement plus public holidays (pro rata). Ongoing training and professional development opportunities. A supportive and inclusive working environment. The opportunity to make a genuine difference to vulnerable people and local communities. Apply Now If you are passionate about safeguarding, enjoy working collaboratively, and want to contribute to meaningful community-focused work, we would love to hear from you.
Job description SEND Case Officer - Placements & Tribunal Team (Kirklees) Kirklees Council is seeking an experienced SEND Case Officer to join its Placements & Tribunal Team. This role will focus on managing a caseload of children and young people with Special Educational Needs and Disabilities (SEND), coordinating Education, Health and Care (EHC) needs assessments and reviews, supporting specialist placement consultations, and preparing SENDIST Tribunal casework and written submissions.The successful candidate will work closely with families, schools, educational settings, and partner agencies to ensure statutory responsibilities are met while securing appropriate educational provision and positive outcomes for children and young people with SEND. Main Duties: Manage a caseload of children and young people with SEND in accordance with statutory duties and local procedures Coordinate person-centred and outcome-focused EHC needs assessments and annual reviews Draft, amend, and maintain clear, accurate, and legally compliant Education, Health and Care Plans (EHCPs) Ensure all casework is completed within statutory timescales and in line with SEND legislation and the SEND Code of Practice Prepare SENDIST Tribunal case files, written submissions, and supporting documentation Undertake consultations with schools, specialist provisions, and educational settings to secure appropriate placements Liaise with parents, carers, schools, educational settings, and multidisciplinary professionals to gather information and coordinate support Provide advice, guidance, and support to schools and settings regarding EHCP processes and SEND provision Attend and facilitate annual reviews, ensuring outcomes and recommendations are accurately reflected within EHCPs Maintain accurate case records and update relevant case management systems Promote positive working relationships with families, educational settings, and partner agencies Contribute to service improvement initiatives and support the delivery of high-quality SEND services Requirements: Experience working as a SEND Case Officer, EHCP Coordinator, SEN Officer, or within a similar SEND statutory role Strong knowledge of the Children and Families Act 2014, SEND Code of Practice, and SEND legislation Experience coordinating EHC needs assessments, annual reviews, and drafting EHCPs Experience preparing Tribunal documentation, written submissions, and managing SENDIST-related casework Knowledge of specialist placements and consultation processes within SEND services Excellent written communication skills with the ability to produce clear, accurate, and legally compliant documentation Strong organisational skills and the ability to manage a varied caseload effectively Experience working collaboratively with families, schools, and multidisciplinary professionals Experience using Liquid Logic case management systems would be advantageous Ability to work on a hybrid basis, with attendance in Huddersfield Town Centre two days per week preferred but not essential Why Join Our Agency? With over 10 years' experience in SEND and public sector recruitment, Ackerman Pierce provides a dedicated and supportive service throughout your placement. Each candidate is assigned a consultant for full support from registration through to completion of assignment. We offer a fast and efficient onboarding process, DBS assistance, and weekly pay.To discuss this SEND Case Officer - Placements & Tribunal Team (Kirklees) role, please contact Ella Hajittofis or send your updated CV today.
Jun 19, 2026
Seasonal
Job description SEND Case Officer - Placements & Tribunal Team (Kirklees) Kirklees Council is seeking an experienced SEND Case Officer to join its Placements & Tribunal Team. This role will focus on managing a caseload of children and young people with Special Educational Needs and Disabilities (SEND), coordinating Education, Health and Care (EHC) needs assessments and reviews, supporting specialist placement consultations, and preparing SENDIST Tribunal casework and written submissions.The successful candidate will work closely with families, schools, educational settings, and partner agencies to ensure statutory responsibilities are met while securing appropriate educational provision and positive outcomes for children and young people with SEND. Main Duties: Manage a caseload of children and young people with SEND in accordance with statutory duties and local procedures Coordinate person-centred and outcome-focused EHC needs assessments and annual reviews Draft, amend, and maintain clear, accurate, and legally compliant Education, Health and Care Plans (EHCPs) Ensure all casework is completed within statutory timescales and in line with SEND legislation and the SEND Code of Practice Prepare SENDIST Tribunal case files, written submissions, and supporting documentation Undertake consultations with schools, specialist provisions, and educational settings to secure appropriate placements Liaise with parents, carers, schools, educational settings, and multidisciplinary professionals to gather information and coordinate support Provide advice, guidance, and support to schools and settings regarding EHCP processes and SEND provision Attend and facilitate annual reviews, ensuring outcomes and recommendations are accurately reflected within EHCPs Maintain accurate case records and update relevant case management systems Promote positive working relationships with families, educational settings, and partner agencies Contribute to service improvement initiatives and support the delivery of high-quality SEND services Requirements: Experience working as a SEND Case Officer, EHCP Coordinator, SEN Officer, or within a similar SEND statutory role Strong knowledge of the Children and Families Act 2014, SEND Code of Practice, and SEND legislation Experience coordinating EHC needs assessments, annual reviews, and drafting EHCPs Experience preparing Tribunal documentation, written submissions, and managing SENDIST-related casework Knowledge of specialist placements and consultation processes within SEND services Excellent written communication skills with the ability to produce clear, accurate, and legally compliant documentation Strong organisational skills and the ability to manage a varied caseload effectively Experience working collaboratively with families, schools, and multidisciplinary professionals Experience using Liquid Logic case management systems would be advantageous Ability to work on a hybrid basis, with attendance in Huddersfield Town Centre two days per week preferred but not essential Why Join Our Agency? With over 10 years' experience in SEND and public sector recruitment, Ackerman Pierce provides a dedicated and supportive service throughout your placement. Each candidate is assigned a consultant for full support from registration through to completion of assignment. We offer a fast and efficient onboarding process, DBS assistance, and weekly pay.To discuss this SEND Case Officer - Placements & Tribunal Team (Kirklees) role, please contact Ella Hajittofis or send your updated CV today.
Customer Support Engineer Hours: Part time, 20 hours per week, Monday - Friday 8am - 12pm (4 hours per day) Contract: Fixed term role until 31 March 2027 Salary: £30,500 - £32,000 per annum, pro rata (£16,500 per annum for part time hours) plus Benefits Location: Edinburgh, Belfast, Cardiff, Salford or London. The employer operates in a hybrid pattern, combining home working with attendance at the office. About the Employer Our client is the UK's leading charity for film in education and the community. They provide screen industry careers information and advice, support young filmmakers and bring the power of moving image storytelling into classroom teaching. The charity also runs their annual Film Festival which enables more than 400,000 pupils to visit the cinema for free, and their Film Awards - the UK's leading showcase for young filmmaking talent. The core programme is free for UK state schools, colleges and other youth settings, thanks to support from the BFI, awarding National Lottery good cause funding, and through other key funders including Cinema First and Northern Ireland Screen. Their vision - Film enriches the life of every child and young person. Their mission - To inspire and support young people to learn, and to realise their creative, cultural and career aspirations, through film and the moving image. Role Summary The main function of the Customer Support Engineer ("CSE") role is to ensure those who choose the organisation receive the most positive support possible. So, the CSE will play a key role in the product strategy, demonstrating a commitment to high retention of account holders. The role exists as the front line of customer technical support for users of the organisation's online offer, including the educator, club member, and online learning websites. The CSE supports organisations, film clubs, educators, young people, and other account holders on their journey from recruitment to brand advocate. The CSE also plays a key role in monitoring issues and account activity, analysing these to inform new features and opportunities for the organisation. Main Responsibilities: Provide customer service and manage support queries from users of products and services, including cases from inboxes, phone calls, live chat, etc., via Salesforce, a Customer Relationship Management system ("CRM") Troubleshoot and where necessary escalate technical issues to the Customer Support Engineer Coordinator and/or digital team via JIRA ticketing application Participate in rota for answering the main phone line Ensure that support documentation, including user-facing Frequently Asked Questions (FAQs), Knowledgebase (KB), and other website pages, are updated and developed to include the latest solutions for issues encountered by the organisation's users Assist with detailed reports on customer service issues utilising the CRM, including issue type and frequency Assist with creation and distribution of support-focused surveys of the organisation's users Assist with onboarding and provide escalation support should demand require outsourcing to service vendors or contractors Assist Customer Service Engineer (Coordinator) on projects and work areas defined by the Head of Product and Technology Any other reasonable duties assigned by the employer. General Responsibilities: Commitment to quality internally and in all dealings with stakeholders including teachers, children and young people, industry partners, funders, supporters, parents and carers, and members of the public. Commitment and active participation in helping the organisation live its EEDI values and ethos through everything it does. Contribute to long term planning to ensure growth in line with demand and resources. Contribute to the regular monitoring and evaluation of the organisation's work. Person Specification: Minimum Requirements: Excellent customer relationship and service management skills Exceptional communication skills (verbal and written) Excellent time and project management skills, including an ability to prioritise and plan to maximise efficiency A good understanding of Salesforce or similar CRM, including service measurement tools, analytics, metrics and insights A good understanding of the education market and curriculum (formal and informal) Desirable: Familiarity with the Microsoft Office Suite (Office 365) Salesforce case management experience (Service Cloud) A love and knowledge of film All staff work in a hybrid pattern, combining home working with attendance at their local and national office when required, along with some travel across the UK, as appropriate to the role. The charity is open to flexible working models wherever the role allows, including working compressed hours. They also offer a range of staff benefits and perks, including: Annual Leave - 28 days (full time/pro-rata), including 3 days to cover office closure between Christmas and New Year. Pension - matched up to 5% of salary (2% above statutory employer contribution). Flexible working including compressed hours, job share etc. - all applications favourably considered, approval will be at the discretion of the charity. Enhanced parental/paternity/shared parental leave. Interest-free non-essential study loans. Interest-free bike/scooter/travelcard loan. Employee Assistance Programme (EAP) - 24/7 confidential wellbeing support, advice and guidance. Wisdom health insurance cover - non-contributory (apart from employee tax contribution). BenefitHub portal - offering discounts on healthcare, wellbeing products, and lifestyle products and services. All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check, depending on working location), acquired at the employers expense; employment is dependent upon this. Closing: 10:00am, Tuesday 30th June 2026 (BST) Interviews will be held between 14th and 15th July 2026. Interested? Please click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions (you may need to scroll down). No agencies please.
Jun 19, 2026
Full time
Customer Support Engineer Hours: Part time, 20 hours per week, Monday - Friday 8am - 12pm (4 hours per day) Contract: Fixed term role until 31 March 2027 Salary: £30,500 - £32,000 per annum, pro rata (£16,500 per annum for part time hours) plus Benefits Location: Edinburgh, Belfast, Cardiff, Salford or London. The employer operates in a hybrid pattern, combining home working with attendance at the office. About the Employer Our client is the UK's leading charity for film in education and the community. They provide screen industry careers information and advice, support young filmmakers and bring the power of moving image storytelling into classroom teaching. The charity also runs their annual Film Festival which enables more than 400,000 pupils to visit the cinema for free, and their Film Awards - the UK's leading showcase for young filmmaking talent. The core programme is free for UK state schools, colleges and other youth settings, thanks to support from the BFI, awarding National Lottery good cause funding, and through other key funders including Cinema First and Northern Ireland Screen. Their vision - Film enriches the life of every child and young person. Their mission - To inspire and support young people to learn, and to realise their creative, cultural and career aspirations, through film and the moving image. Role Summary The main function of the Customer Support Engineer ("CSE") role is to ensure those who choose the organisation receive the most positive support possible. So, the CSE will play a key role in the product strategy, demonstrating a commitment to high retention of account holders. The role exists as the front line of customer technical support for users of the organisation's online offer, including the educator, club member, and online learning websites. The CSE supports organisations, film clubs, educators, young people, and other account holders on their journey from recruitment to brand advocate. The CSE also plays a key role in monitoring issues and account activity, analysing these to inform new features and opportunities for the organisation. Main Responsibilities: Provide customer service and manage support queries from users of products and services, including cases from inboxes, phone calls, live chat, etc., via Salesforce, a Customer Relationship Management system ("CRM") Troubleshoot and where necessary escalate technical issues to the Customer Support Engineer Coordinator and/or digital team via JIRA ticketing application Participate in rota for answering the main phone line Ensure that support documentation, including user-facing Frequently Asked Questions (FAQs), Knowledgebase (KB), and other website pages, are updated and developed to include the latest solutions for issues encountered by the organisation's users Assist with detailed reports on customer service issues utilising the CRM, including issue type and frequency Assist with creation and distribution of support-focused surveys of the organisation's users Assist with onboarding and provide escalation support should demand require outsourcing to service vendors or contractors Assist Customer Service Engineer (Coordinator) on projects and work areas defined by the Head of Product and Technology Any other reasonable duties assigned by the employer. General Responsibilities: Commitment to quality internally and in all dealings with stakeholders including teachers, children and young people, industry partners, funders, supporters, parents and carers, and members of the public. Commitment and active participation in helping the organisation live its EEDI values and ethos through everything it does. Contribute to long term planning to ensure growth in line with demand and resources. Contribute to the regular monitoring and evaluation of the organisation's work. Person Specification: Minimum Requirements: Excellent customer relationship and service management skills Exceptional communication skills (verbal and written) Excellent time and project management skills, including an ability to prioritise and plan to maximise efficiency A good understanding of Salesforce or similar CRM, including service measurement tools, analytics, metrics and insights A good understanding of the education market and curriculum (formal and informal) Desirable: Familiarity with the Microsoft Office Suite (Office 365) Salesforce case management experience (Service Cloud) A love and knowledge of film All staff work in a hybrid pattern, combining home working with attendance at their local and national office when required, along with some travel across the UK, as appropriate to the role. The charity is open to flexible working models wherever the role allows, including working compressed hours. They also offer a range of staff benefits and perks, including: Annual Leave - 28 days (full time/pro-rata), including 3 days to cover office closure between Christmas and New Year. Pension - matched up to 5% of salary (2% above statutory employer contribution). Flexible working including compressed hours, job share etc. - all applications favourably considered, approval will be at the discretion of the charity. Enhanced parental/paternity/shared parental leave. Interest-free non-essential study loans. Interest-free bike/scooter/travelcard loan. Employee Assistance Programme (EAP) - 24/7 confidential wellbeing support, advice and guidance. Wisdom health insurance cover - non-contributory (apart from employee tax contribution). BenefitHub portal - offering discounts on healthcare, wellbeing products, and lifestyle products and services. All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check, depending on working location), acquired at the employers expense; employment is dependent upon this. Closing: 10:00am, Tuesday 30th June 2026 (BST) Interviews will be held between 14th and 15th July 2026. Interested? Please click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions (you may need to scroll down). No agencies please.
BRIDGEND COUNTY BOROUGH COUNCIL
Bridgend, Mid Glamorgan
37 hours per week We are seeking a Social Care Discharge Coordinator to join our dynamic team within the Hospital Social Work Team. This is an opportunity to work at the heart of integrated care, supporting individuals to return home safely with the right support in place. The role focuses on a case progression and delay management function, supporting social workers by monitoring discharge activity, tracking progress, and escalating barriers to ensure timely outcomes. Key skills include being able to: Track case progress, identify emerging delays, and proactively follow up actions that maintain momentum. Ability to navigate digital systems. Work effectively within a multi-disciplinary team. Prioritise and manage workload in a fast-paced environment. Build strong working relationships across health, social care, and third sector partners. Responsibilities: Support the early identification, coordination and tracking of patient discharge pathways to ensure safe and timely discharge from hospital. Monitor and progress discharge activity, proactively identifying and chasing delays to support patient flow. Maintain accurate and timely updates on eWhiteboards and local authority record systems, including delay codes. Act as a key point of contact for wards, A&E and AMU, providing advice, information, troubleshooting and links to community and third-sector services to support admission avoidance where appropriate. Screen hospital referrals to ensure suitability and alignment with service criteria. Coordinate placement activity, including sourcing options, arranging assessments, managing outcomes, completing contracts and signposting financial assessment queries to the appropriate team. Undertake the Trusted Assessor role for assessment and bridging beds, completing trusted assessments, liaising with providers and supporting informed consent for transfer. Attend ward rounds and multi-disciplinary triage meetings, acting as a communication link between hospital teams, social care and community services. Work collaboratively with clinical, social care, community and third-sector partners to resolve barriers to discharge and improve discharge outcomes. Prioritise workload effectively to meet Discharge to Recover and Assess timescales while maintaining a person-centred, strengths-based approach. In return we offer a supportive environment, regular supervision, appraisals, training and development opportunities. The ability to greet customers through the medium of Welsh is a requirement for this post. Protecting children, young people or adults at risk is a core responsibility of all council employees. An Enhanced with Adults Barred list criminal records check by the Disclosure & Barring Service (DBS) is a requirement for this post. Closing Date: 8 July 2026 Shortlisting Date: 22 July 2026 Interview Date: 29 July 2026 Benefits to working at Bridgend County Borough Council Job Description & Person Specification
Jun 19, 2026
Full time
37 hours per week We are seeking a Social Care Discharge Coordinator to join our dynamic team within the Hospital Social Work Team. This is an opportunity to work at the heart of integrated care, supporting individuals to return home safely with the right support in place. The role focuses on a case progression and delay management function, supporting social workers by monitoring discharge activity, tracking progress, and escalating barriers to ensure timely outcomes. Key skills include being able to: Track case progress, identify emerging delays, and proactively follow up actions that maintain momentum. Ability to navigate digital systems. Work effectively within a multi-disciplinary team. Prioritise and manage workload in a fast-paced environment. Build strong working relationships across health, social care, and third sector partners. Responsibilities: Support the early identification, coordination and tracking of patient discharge pathways to ensure safe and timely discharge from hospital. Monitor and progress discharge activity, proactively identifying and chasing delays to support patient flow. Maintain accurate and timely updates on eWhiteboards and local authority record systems, including delay codes. Act as a key point of contact for wards, A&E and AMU, providing advice, information, troubleshooting and links to community and third-sector services to support admission avoidance where appropriate. Screen hospital referrals to ensure suitability and alignment with service criteria. Coordinate placement activity, including sourcing options, arranging assessments, managing outcomes, completing contracts and signposting financial assessment queries to the appropriate team. Undertake the Trusted Assessor role for assessment and bridging beds, completing trusted assessments, liaising with providers and supporting informed consent for transfer. Attend ward rounds and multi-disciplinary triage meetings, acting as a communication link between hospital teams, social care and community services. Work collaboratively with clinical, social care, community and third-sector partners to resolve barriers to discharge and improve discharge outcomes. Prioritise workload effectively to meet Discharge to Recover and Assess timescales while maintaining a person-centred, strengths-based approach. In return we offer a supportive environment, regular supervision, appraisals, training and development opportunities. The ability to greet customers through the medium of Welsh is a requirement for this post. Protecting children, young people or adults at risk is a core responsibility of all council employees. An Enhanced with Adults Barred list criminal records check by the Disclosure & Barring Service (DBS) is a requirement for this post. Closing Date: 8 July 2026 Shortlisting Date: 22 July 2026 Interview Date: 29 July 2026 Benefits to working at Bridgend County Borough Council Job Description & Person Specification
Family Support Coordinator We are looking for a skilled and motivated male Family Support Coordinator to deliver targeted, high-quality support to fathers and male caregivers across Stroud and Gloucester. This is an opportunity to join a supportive and purpose-driven team where your work will make a direct difference to families across Gloucestershire. Please note that due to the nature of this role, we can only accept male applicants. Position: Male Family Support Coordinator (Dad Matters) Location: Stroud and Gloucester/Hybrid (covering hospital, family hub and community settings) Hours: Part-time, 33 hours per week Salary: £32,597 pro rata (£29,337 actual) Contract: Permanent Closing Date: 8th July 2026. This job opportunity may close early if we find an appropriate candidate before the closing date. Join a local charity supporting families with young children through home visiting, group work, one-to-one support and targeted projects. The Role Dad Matters Gloucestershire is part of the wider family support offer. It focuses on improving the wellbeing, confidence and engagement of fathers and male caregivers, particularly during pregnancy, early parenthood and times of family stress or transition. This role will focus on engaging fathers who may be less likely to access traditional services, including through outreach, hospital-based engagement, family hub delivery, one-to-one support and home visiting. You will build and manage a targeted caseload aligned to family hubs and areas of highest need and bring specialist knowledge of father engagement whilst contributing to the ongoing development of Dad Matters practice across the organisation. This role requires flexibility, including regular out-of-hours work, to ensure fathers can access support at times and in places that work for them. Key accountabilities include: Deliver high-quality, targeted support to fathers and male caregivers Lead outreach and engagement activity with fathers and underrepresented groups Act as a specialist in father engagement within the wider family support team Contribute to the effective delivery and development of Dad Matters across the locality Work in partnership with local services to strengthen support for fathers and families About You We are looking for someone who understands the importance of supporting fathers and male caregivers, and who can build trust with people who may be unsure about asking for help. You will be confident working with families, able to manage a caseload, and comfortable delivering support in a range of settings including hospitals, family hubs, homes and community spaces. You will need to be flexible, relational and practical, with the ability to work some evenings or weekends to reach fathers at the right time. You will bring: Experience of working with families, fathers, parents or caregivers Experience of providing outreach support to families or individuals An understanding of the challenges families can face during pregnancy, early parenthood and family life Strong relationship-building skills Confidence in outreach, engagement and partnership working Good safeguarding awareness The ability to keep accurate records and manage a caseload A commitment to inclusive, non-judgemental and strengths-based support Please note this role is only open to male applicants. Our client is committed to equality of opportunity and encourage applications from all sectors of the community. In light of the nature of work, the candidate s gender is considered to be an occupational requirement in accordance with Schedule 9 (part 1) of the Equality Act 2010. About the Organisation Join a voluntary organisation committed to promoting the welfare of families with at least one child under five years of age. Trained home-visiting volunteers offer regular friendship, emotional, and practical support to help families experiencing a challenging time in their lives. The service is unique and also offers free support peer groups, antenatal, postnatal, and perinatal mental health services. You may also have experience in areas such as Family Support Worker, Family Support Officer, Parent Support, Family Case Worker, Parent Case Worker, Family Outreach Worker. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
Jun 18, 2026
Full time
Family Support Coordinator We are looking for a skilled and motivated male Family Support Coordinator to deliver targeted, high-quality support to fathers and male caregivers across Stroud and Gloucester. This is an opportunity to join a supportive and purpose-driven team where your work will make a direct difference to families across Gloucestershire. Please note that due to the nature of this role, we can only accept male applicants. Position: Male Family Support Coordinator (Dad Matters) Location: Stroud and Gloucester/Hybrid (covering hospital, family hub and community settings) Hours: Part-time, 33 hours per week Salary: £32,597 pro rata (£29,337 actual) Contract: Permanent Closing Date: 8th July 2026. This job opportunity may close early if we find an appropriate candidate before the closing date. Join a local charity supporting families with young children through home visiting, group work, one-to-one support and targeted projects. The Role Dad Matters Gloucestershire is part of the wider family support offer. It focuses on improving the wellbeing, confidence and engagement of fathers and male caregivers, particularly during pregnancy, early parenthood and times of family stress or transition. This role will focus on engaging fathers who may be less likely to access traditional services, including through outreach, hospital-based engagement, family hub delivery, one-to-one support and home visiting. You will build and manage a targeted caseload aligned to family hubs and areas of highest need and bring specialist knowledge of father engagement whilst contributing to the ongoing development of Dad Matters practice across the organisation. This role requires flexibility, including regular out-of-hours work, to ensure fathers can access support at times and in places that work for them. Key accountabilities include: Deliver high-quality, targeted support to fathers and male caregivers Lead outreach and engagement activity with fathers and underrepresented groups Act as a specialist in father engagement within the wider family support team Contribute to the effective delivery and development of Dad Matters across the locality Work in partnership with local services to strengthen support for fathers and families About You We are looking for someone who understands the importance of supporting fathers and male caregivers, and who can build trust with people who may be unsure about asking for help. You will be confident working with families, able to manage a caseload, and comfortable delivering support in a range of settings including hospitals, family hubs, homes and community spaces. You will need to be flexible, relational and practical, with the ability to work some evenings or weekends to reach fathers at the right time. You will bring: Experience of working with families, fathers, parents or caregivers Experience of providing outreach support to families or individuals An understanding of the challenges families can face during pregnancy, early parenthood and family life Strong relationship-building skills Confidence in outreach, engagement and partnership working Good safeguarding awareness The ability to keep accurate records and manage a caseload A commitment to inclusive, non-judgemental and strengths-based support Please note this role is only open to male applicants. Our client is committed to equality of opportunity and encourage applications from all sectors of the community. In light of the nature of work, the candidate s gender is considered to be an occupational requirement in accordance with Schedule 9 (part 1) of the Equality Act 2010. About the Organisation Join a voluntary organisation committed to promoting the welfare of families with at least one child under five years of age. Trained home-visiting volunteers offer regular friendship, emotional, and practical support to help families experiencing a challenging time in their lives. The service is unique and also offers free support peer groups, antenatal, postnatal, and perinatal mental health services. You may also have experience in areas such as Family Support Worker, Family Support Officer, Parent Support, Family Case Worker, Parent Case Worker, Family Outreach Worker. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
This role has a starting salary of 11,514 per annum (pro rata to 27,634 FTE), based on a 15 hour working week. We are looking for an enthusiastic and self-motivated Senior Library Assistant to join our dedicated team. You will be based at Warlingham Library, you will also be required to work at Oxted Library. Libraries are spaces for social interaction, learning and cultural experiences, acting as an economic enabler providing support for local communities and businesses. Surrey's libraries offer vital services to all members of their communities. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (pro-rated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About the Role Surrey Libraries hold a unique place in our communities offering something for everyone, and no two days are the same. They provide universal access through a programme of reading, learning, digital, and health and wellbeing activities. Our vision is for our libraries to become hubs of the community that all are proud of. With excellent customer service at its heart, we need people who share this passion to become more successful. Library Assistants greet each person with a positive attitude and resilient approach to any request. Customer service is at the forefront of our library service, making them busy, lively places to work. Flexibility, creativity, and initiative are key. Your responsibilities will include: Supervise and direct the operational activities of volunteers to support transactions and deliver a programme of activities to customers Support and assess volunteer needs and lead on the delivery of training Liaise and work closely with the volunteer coordinator appointed by Warlingham Parish Council Helping with reading recommendations Creating new themes for book displays Maintaining, presenting, and processing book stock Leading craft events, Rhymetime, and Storytime sessions Engaging with schools to organise visits and class assemblies Assisting with or leading activities for both children and adults Your Application In order to be considered for shortlisting, your application will clearly evidence the followingskills: Proven experience in providing or receiving excellent customer service. Evidence of observing or contributing to a community service that made a positive impact. Creative ideas for attracting more people to our libraries, aligned with the Surrey Frame Work To apply, we request that you submit a CV and you will be asked the following 4 questions. Please highlight your strengths and any transferable skills or experience: What has motivated you to apply for the Surrey Library Service? (150 words) Can you please provide an example when you either provided, or received, excellent customer service? (150 words) Our libraries are a vital community resource. Describe an instance where you observed or contributed to a community service making a positive impact. (150 words) Can you name 3 things you would do to attract more people to our libraries and highlight how they align with aspects of our Surrey Way framework? (150 words) If shortlisted for interview, you will be sent interview questions in advance. You will be asked to share an idea for a library event and be asked to read a short story. The job advert closes at 23:59 on 28/06/2026 with interviews planned to follow. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Jun 16, 2026
Contractor
This role has a starting salary of 11,514 per annum (pro rata to 27,634 FTE), based on a 15 hour working week. We are looking for an enthusiastic and self-motivated Senior Library Assistant to join our dedicated team. You will be based at Warlingham Library, you will also be required to work at Oxted Library. Libraries are spaces for social interaction, learning and cultural experiences, acting as an economic enabler providing support for local communities and businesses. Surrey's libraries offer vital services to all members of their communities. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (pro-rated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About the Role Surrey Libraries hold a unique place in our communities offering something for everyone, and no two days are the same. They provide universal access through a programme of reading, learning, digital, and health and wellbeing activities. Our vision is for our libraries to become hubs of the community that all are proud of. With excellent customer service at its heart, we need people who share this passion to become more successful. Library Assistants greet each person with a positive attitude and resilient approach to any request. Customer service is at the forefront of our library service, making them busy, lively places to work. Flexibility, creativity, and initiative are key. Your responsibilities will include: Supervise and direct the operational activities of volunteers to support transactions and deliver a programme of activities to customers Support and assess volunteer needs and lead on the delivery of training Liaise and work closely with the volunteer coordinator appointed by Warlingham Parish Council Helping with reading recommendations Creating new themes for book displays Maintaining, presenting, and processing book stock Leading craft events, Rhymetime, and Storytime sessions Engaging with schools to organise visits and class assemblies Assisting with or leading activities for both children and adults Your Application In order to be considered for shortlisting, your application will clearly evidence the followingskills: Proven experience in providing or receiving excellent customer service. Evidence of observing or contributing to a community service that made a positive impact. Creative ideas for attracting more people to our libraries, aligned with the Surrey Frame Work To apply, we request that you submit a CV and you will be asked the following 4 questions. Please highlight your strengths and any transferable skills or experience: What has motivated you to apply for the Surrey Library Service? (150 words) Can you please provide an example when you either provided, or received, excellent customer service? (150 words) Our libraries are a vital community resource. Describe an instance where you observed or contributed to a community service making a positive impact. (150 words) Can you name 3 things you would do to attract more people to our libraries and highlight how they align with aspects of our Surrey Way framework? (150 words) If shortlisted for interview, you will be sent interview questions in advance. You will be asked to share an idea for a library event and be asked to read a short story. The job advert closes at 23:59 on 28/06/2026 with interviews planned to follow. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Family Support Coordinator We are looking for a skilled and motivated male Family Support Coordinator to deliver targeted, high-quality support to fathers and male caregivers across Stroud and Gloucester. This is an opportunity to join a supportive and purpose-driven team where your work will make a direct difference to families across Gloucestershire. Please note that due to the nature of this role, we can only accept male applicants. Position: Male Family Support Coordinator (Dad Matters) Location: Stroud and Gloucester/Hybrid (covering hospital, family hub and community settings) Hours: Part-time, 33 hours per week Salary: £32,597 pro rata (£29,337 actual) Contract: Permanent Closing Date: 8th July 2026. This job opportunity may close early if we find an appropriate candidate before the closing date. Join a local charity supporting families with young children through home visiting, group work, one-to-one support and targeted projects. The Role Dad Matters Gloucestershire is part of the wider family support offer. It focuses on improving the wellbeing, confidence and engagement of fathers and male caregivers, particularly during pregnancy, early parenthood and times of family stress or transition. This role will focus on engaging fathers who may be less likely to access traditional services, including through outreach, hospital-based engagement, family hub delivery, one-to-one support and home visiting. You will build and manage a targeted caseload aligned to family hubs and areas of highest need and bring specialist knowledge of father engagement whilst contributing to the ongoing development of Dad Matters practice across the organisation. This role requires flexibility, including regular out-of-hours work, to ensure fathers can access support at times and in places that work for them. Key accountabilities include: Deliver high-quality, targeted support to fathers and male caregivers Lead outreach and engagement activity with fathers and underrepresented groups Act as a specialist in father engagement within the wider family support team Contribute to the effective delivery and development of Dad Matters across the locality Work in partnership with local services to strengthen support for fathers and families About You We are looking for someone who understands the importance of supporting fathers and male caregivers, and who can build trust with people who may be unsure about asking for help. You will be confident working with families, able to manage a caseload, and comfortable delivering support in a range of settings including hospitals, family hubs, homes and community spaces. You will need to be flexible, relational and practical, with the ability to work some evenings or weekends to reach fathers at the right time. You will bring: Experience of working with families, fathers, parents or caregivers Experience of providing outreach support to families or individuals An understanding of the challenges families can face during pregnancy, early parenthood and family life Strong relationship-building skills Confidence in outreach, engagement and partnership working Good safeguarding awareness The ability to keep accurate records and manage a caseload A commitment to inclusive, non-judgemental and strengths-based support Please note this role is only open to male applicants. Our client is committed to equality of opportunity and encourage applications from all sectors of the community. In light of the nature of work, the candidate's gender is considered to be an occupational requirement in accordance with Schedule 9 (part 1) of the Equality Act 2010. About the Organisation Join a voluntary organisation committed to promoting the welfare of families with at least one child under five years of age. Trained home-visiting volunteers offer regular friendship, emotional, and practical support to help families experiencing a challenging time in their lives. The service is unique and also offers free support peer groups, antenatal, postnatal, and perinatal mental health services. You may also have experience in areas such as Family Support Worker, Family Support Officer, Parent Support, Family Case Worker, Parent Case Worker, Family Outreach Worker. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
Jun 16, 2026
Full time
Family Support Coordinator We are looking for a skilled and motivated male Family Support Coordinator to deliver targeted, high-quality support to fathers and male caregivers across Stroud and Gloucester. This is an opportunity to join a supportive and purpose-driven team where your work will make a direct difference to families across Gloucestershire. Please note that due to the nature of this role, we can only accept male applicants. Position: Male Family Support Coordinator (Dad Matters) Location: Stroud and Gloucester/Hybrid (covering hospital, family hub and community settings) Hours: Part-time, 33 hours per week Salary: £32,597 pro rata (£29,337 actual) Contract: Permanent Closing Date: 8th July 2026. This job opportunity may close early if we find an appropriate candidate before the closing date. Join a local charity supporting families with young children through home visiting, group work, one-to-one support and targeted projects. The Role Dad Matters Gloucestershire is part of the wider family support offer. It focuses on improving the wellbeing, confidence and engagement of fathers and male caregivers, particularly during pregnancy, early parenthood and times of family stress or transition. This role will focus on engaging fathers who may be less likely to access traditional services, including through outreach, hospital-based engagement, family hub delivery, one-to-one support and home visiting. You will build and manage a targeted caseload aligned to family hubs and areas of highest need and bring specialist knowledge of father engagement whilst contributing to the ongoing development of Dad Matters practice across the organisation. This role requires flexibility, including regular out-of-hours work, to ensure fathers can access support at times and in places that work for them. Key accountabilities include: Deliver high-quality, targeted support to fathers and male caregivers Lead outreach and engagement activity with fathers and underrepresented groups Act as a specialist in father engagement within the wider family support team Contribute to the effective delivery and development of Dad Matters across the locality Work in partnership with local services to strengthen support for fathers and families About You We are looking for someone who understands the importance of supporting fathers and male caregivers, and who can build trust with people who may be unsure about asking for help. You will be confident working with families, able to manage a caseload, and comfortable delivering support in a range of settings including hospitals, family hubs, homes and community spaces. You will need to be flexible, relational and practical, with the ability to work some evenings or weekends to reach fathers at the right time. You will bring: Experience of working with families, fathers, parents or caregivers Experience of providing outreach support to families or individuals An understanding of the challenges families can face during pregnancy, early parenthood and family life Strong relationship-building skills Confidence in outreach, engagement and partnership working Good safeguarding awareness The ability to keep accurate records and manage a caseload A commitment to inclusive, non-judgemental and strengths-based support Please note this role is only open to male applicants. Our client is committed to equality of opportunity and encourage applications from all sectors of the community. In light of the nature of work, the candidate's gender is considered to be an occupational requirement in accordance with Schedule 9 (part 1) of the Equality Act 2010. About the Organisation Join a voluntary organisation committed to promoting the welfare of families with at least one child under five years of age. Trained home-visiting volunteers offer regular friendship, emotional, and practical support to help families experiencing a challenging time in their lives. The service is unique and also offers free support peer groups, antenatal, postnatal, and perinatal mental health services. You may also have experience in areas such as Family Support Worker, Family Support Officer, Parent Support, Family Case Worker, Parent Case Worker, Family Outreach Worker. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
Customer Support Engineer Hours: Part time, 20 hours per week, Monday - Friday 8am - 12pm (4 hours per day) Contract: Fixed term role until 31 March 2027 Salary: £30,500 - £32,000 per annum, pro rata (£16,500 per annum for part time hours) plus Into Film Benefits Location: Edinburgh, Belfast, Cardiff, Salford or London. We operate in a hybrid pattern, combining home working with attendance at the office. About Into Film Into Film is the UK's leading charity for film in education and the community. We provide screen industry careers information and advice, support young filmmakers, and bring the power of moving image storytelling into classroom teaching. We also run the annual Into Film Festival which enables more than 400,000 pupils to visit the cinema for free, and the Into Film Awards - the UK's leading showcase for young filmmaking talent. The core Into Film programme is free for UK state schools, colleges and other youth settings, thanks to support from the BFI, awarding National Lottery good cause funding, and through other key funders including Cinema First and Northern Ireland Screen. Our vision - Film enriches the life of every child and young person. Our mission - To inspire and support young people to learn, and to realise their creative, cultural and career aspirations, through film and the moving image. Into Film operates a hybrid working policy with offices in London, Cardiff, Belfast, Edinburgh and Salford. We are open to flexible working models wherever the role allows, including working compressed hours. We also offer a range of staff perks and benefit, which are detailed below. Role Summary The main function of the Customer Support Engineer ("CSE") role is to ensure those who choose Into Film receive the most positive support possible from the organisation. So, the CSE will play a key role in our product strategy, demonstrating our commitment to high retention of account holders. The role exists as the front line of customer technical support for users of Into Film's online offer, including the educator, club member, and online learning websites. The CSE supports organisations, film clubs, educators, young people, and other account holders on their journey from recruitment to brand advocate. The CSE also plays a key role in monitoring issues and account activity, analysing these to inform new features and opportunities for the organisation. Main Responsibilities: Provide customer service and manage support queries from users of our products and services, including cases from inboxes, phone calls, live chat, etc., via Salesforce, our Customer Relationship Management system ("CRM") Troubleshoot and where necessary escalate technical issues to the Customer Support Engineer Coordinator and/or digital team via JIRA ticketing application Participate in rota for answering the main Into Film phone line Ensure that support documentation, including user-facing Frequently Asked Questions (FAQs), Knowledgebase (KB), and other website pages, are updated and developed to include the latest solutions for issues encountered by our users Assist with detailed reports on customer service issues utilising the CRM, including issue type and frequency Assist with creation and distribution of support-focused surveys of our users Assist with onboarding and provide escalation support should demand require outsourcing to service vendors or contractors Assist Customer Service Engineer (Coordinator) on projects and work areas defined by the Head of Product and Technology Any other reasonable duties assigned by Into Film. Person Specification: Minimum Requirements: Excellent customer relationship and service management skills Exceptional communication skills (verbal and written) Excellent time and project management skills, including an ability to prioritise and plan to maximise efficiency A good understanding of Salesforce or similar CRM, including service measurement tools, analytics, metrics and insights A good understanding of the education market and curriculum (formal and informal) Desirable: Familiarity with the Microsoft Office Suite (Office 365) Salesforce case management experience (Service Cloud) A love and knowledge of film All Into Film staff work in a hybrid pattern, combining home working with attendance at their local and national office when required, along with some travel across the UK, as appropriate to the role. We are open to flexible working models wherever the role allows, including working compressed hours. We also offer a range of staff benefits and perks, including: Annual Leave - 28 days (full time/pro-rata), including 3 days to cover office closure between Christmas and New Year. Pension - matched up to 5% of salary (2% above statutory employer contribution). Flexible working including compressed hours, job share etc. - all applications favourably considered, approval will be at the discretion of Into Film. Enhanced parental/paternity/shared parental leave. Interest-free non-essential study loans. Interest-free bike/scooter/travelcard loan. Employee Assistance Programme (EAP) - 24/7 confidential wellbeing support, advice and guidance. Wisdom health insurance cover - non-contributory (apart from employee tax contribution). BenefitHub portal - offering discounts on healthcare, wellbeing products, and lifestyle products and services. All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check, depending on working location), acquired at Into Film's expense; employment is dependent upon this. Closing: 10:00am, Tuesday 30th June 2026 (BST) Interviews will be held between 14th and 15th July 2026. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. No agencies please.
Jun 15, 2026
Contractor
Customer Support Engineer Hours: Part time, 20 hours per week, Monday - Friday 8am - 12pm (4 hours per day) Contract: Fixed term role until 31 March 2027 Salary: £30,500 - £32,000 per annum, pro rata (£16,500 per annum for part time hours) plus Into Film Benefits Location: Edinburgh, Belfast, Cardiff, Salford or London. We operate in a hybrid pattern, combining home working with attendance at the office. About Into Film Into Film is the UK's leading charity for film in education and the community. We provide screen industry careers information and advice, support young filmmakers, and bring the power of moving image storytelling into classroom teaching. We also run the annual Into Film Festival which enables more than 400,000 pupils to visit the cinema for free, and the Into Film Awards - the UK's leading showcase for young filmmaking talent. The core Into Film programme is free for UK state schools, colleges and other youth settings, thanks to support from the BFI, awarding National Lottery good cause funding, and through other key funders including Cinema First and Northern Ireland Screen. Our vision - Film enriches the life of every child and young person. Our mission - To inspire and support young people to learn, and to realise their creative, cultural and career aspirations, through film and the moving image. Into Film operates a hybrid working policy with offices in London, Cardiff, Belfast, Edinburgh and Salford. We are open to flexible working models wherever the role allows, including working compressed hours. We also offer a range of staff perks and benefit, which are detailed below. Role Summary The main function of the Customer Support Engineer ("CSE") role is to ensure those who choose Into Film receive the most positive support possible from the organisation. So, the CSE will play a key role in our product strategy, demonstrating our commitment to high retention of account holders. The role exists as the front line of customer technical support for users of Into Film's online offer, including the educator, club member, and online learning websites. The CSE supports organisations, film clubs, educators, young people, and other account holders on their journey from recruitment to brand advocate. The CSE also plays a key role in monitoring issues and account activity, analysing these to inform new features and opportunities for the organisation. Main Responsibilities: Provide customer service and manage support queries from users of our products and services, including cases from inboxes, phone calls, live chat, etc., via Salesforce, our Customer Relationship Management system ("CRM") Troubleshoot and where necessary escalate technical issues to the Customer Support Engineer Coordinator and/or digital team via JIRA ticketing application Participate in rota for answering the main Into Film phone line Ensure that support documentation, including user-facing Frequently Asked Questions (FAQs), Knowledgebase (KB), and other website pages, are updated and developed to include the latest solutions for issues encountered by our users Assist with detailed reports on customer service issues utilising the CRM, including issue type and frequency Assist with creation and distribution of support-focused surveys of our users Assist with onboarding and provide escalation support should demand require outsourcing to service vendors or contractors Assist Customer Service Engineer (Coordinator) on projects and work areas defined by the Head of Product and Technology Any other reasonable duties assigned by Into Film. Person Specification: Minimum Requirements: Excellent customer relationship and service management skills Exceptional communication skills (verbal and written) Excellent time and project management skills, including an ability to prioritise and plan to maximise efficiency A good understanding of Salesforce or similar CRM, including service measurement tools, analytics, metrics and insights A good understanding of the education market and curriculum (formal and informal) Desirable: Familiarity with the Microsoft Office Suite (Office 365) Salesforce case management experience (Service Cloud) A love and knowledge of film All Into Film staff work in a hybrid pattern, combining home working with attendance at their local and national office when required, along with some travel across the UK, as appropriate to the role. We are open to flexible working models wherever the role allows, including working compressed hours. We also offer a range of staff benefits and perks, including: Annual Leave - 28 days (full time/pro-rata), including 3 days to cover office closure between Christmas and New Year. Pension - matched up to 5% of salary (2% above statutory employer contribution). Flexible working including compressed hours, job share etc. - all applications favourably considered, approval will be at the discretion of Into Film. Enhanced parental/paternity/shared parental leave. Interest-free non-essential study loans. Interest-free bike/scooter/travelcard loan. Employee Assistance Programme (EAP) - 24/7 confidential wellbeing support, advice and guidance. Wisdom health insurance cover - non-contributory (apart from employee tax contribution). BenefitHub portal - offering discounts on healthcare, wellbeing products, and lifestyle products and services. All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check, depending on working location), acquired at Into Film's expense; employment is dependent upon this. Closing: 10:00am, Tuesday 30th June 2026 (BST) Interviews will be held between 14th and 15th July 2026. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. No agencies please.
Preparing for Adulthood (PfA) Coordinators manage the Education, Health and Care (EHC) Plan process to ensure that young people with SEND aged 14-25 receive appropriate assessments, services, and provision. Coordinators are responsible for a caseload as defined by the Service Manager and have prime responsibility for coordinating the entire process with families to create an EHC Plan. This will include presenting requests to the appropriate Panels, coordinating assessments from other agencies, and drafting and finalising the plan with families. As part of this process the coordinator will be expected to act as a professional exemplar in carrying out all duties with a 'can do' attitude and continue to improve customer satisfaction levels for the service. The coordinator will be expected to undertake duties in an efficient and timely manner, reaching appropriate placement decisions, including being responsible for managing the arrangements for Phase Transfer and transitions through liaison with Social Care and Health services, schools/Colleges, and parents/carers. Coordinators will work closely with service providers and families in order to ensure that the provision outlined in the EHC Plans is being effectively delivered and to take appropriate action where this is not the case. To support this, coordinators will be expected to manage processes including Annual Reviews, and carry forward any requests to change parts of the EHCP. Coordinators will lead Annual Reviews as required and input into monitoring systems for the management of all Review processes. As a PfA Coordinator, you will be expected to be aware of the requirements for the participation of young people over compulsory school age and to advise professionals on aspects arising from mental capacity issues; you have the prime responsibility to ensure that young people have an appropriate transition plan in place in line with statutory requirements; keep up to date with good practice on how young people with SEND experience transition, including advice and consultation with agencies within AFC. If you are interested in this role please send your updated CV in the first instance.
Oct 07, 2025
Seasonal
Preparing for Adulthood (PfA) Coordinators manage the Education, Health and Care (EHC) Plan process to ensure that young people with SEND aged 14-25 receive appropriate assessments, services, and provision. Coordinators are responsible for a caseload as defined by the Service Manager and have prime responsibility for coordinating the entire process with families to create an EHC Plan. This will include presenting requests to the appropriate Panels, coordinating assessments from other agencies, and drafting and finalising the plan with families. As part of this process the coordinator will be expected to act as a professional exemplar in carrying out all duties with a 'can do' attitude and continue to improve customer satisfaction levels for the service. The coordinator will be expected to undertake duties in an efficient and timely manner, reaching appropriate placement decisions, including being responsible for managing the arrangements for Phase Transfer and transitions through liaison with Social Care and Health services, schools/Colleges, and parents/carers. Coordinators will work closely with service providers and families in order to ensure that the provision outlined in the EHC Plans is being effectively delivered and to take appropriate action where this is not the case. To support this, coordinators will be expected to manage processes including Annual Reviews, and carry forward any requests to change parts of the EHCP. Coordinators will lead Annual Reviews as required and input into monitoring systems for the management of all Review processes. As a PfA Coordinator, you will be expected to be aware of the requirements for the participation of young people over compulsory school age and to advise professionals on aspects arising from mental capacity issues; you have the prime responsibility to ensure that young people have an appropriate transition plan in place in line with statutory requirements; keep up to date with good practice on how young people with SEND experience transition, including advice and consultation with agencies within AFC. If you are interested in this role please send your updated CV in the first instance.
Shropshire Community Leisure Trust
Oswestry, Shropshire
Job description: Location: Oswestry Leisure Centre, SY11 4QB Working Hours: Casual hours available to cover a mixture of early and late shifts Salary: Upto £12.21 per hour+ excellent benefits Here at Shropshire Leisure Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for Children's Activities Coordinator to join our centre. In this role you will plan and deliver a children's activities programme with a varied offering to meet the needs/demands of the business. Principal Duties Deliver a party programme which meets the needs/demands of the business. Deliver a soft play and Tag X programme to support in maintaining the soft play and Tag X attendance. Deliver Kids Camps programme through summer and half terms which meets the needs/demands of the business. Engage with team members to ensure a high-quality children's activities programme provision is provided at all times. Ensure relevant documentation and records are maintained, accurately and recorded in line with site procedures. Ensure Safeguarding measures are followed at all times. Comply with company policies and procedures. Undertake any other appropriate duties as may be allocated from time to time in accordance with the general nature of the post. You will help in facilitating a safe, fun, and professional working environment with free access to the leisure facilities, various discounts and excellent development opportunities. Serco manages these facilities on a day-to-day basis on behalf of the Trust. About you To be considered for this role you will need, Understanding of the party provision and delivery. Excellent communication skills. Good customer care skills. Excellent organisational skills. Ability to work on own and as part of a team. Flexible and adaptable. Child Protection qualification desirable You must be enthusiastic, resilient and be able to liaise professionally with parents, customers, and other members of the workforce, as well as being able to think on your feet and effectively communicate at all times and be willing to learn from others. This is a great opportunity to be part of something special and provide local children with a safe and fun place to play and develop skills. So, if you feel you are suitable and up to the challenge please apply as soon as possible. If you feel you meet the above criteria, please apply today! Why Serco A place you can make an impact: Working within Leisure means that you'll play a critical role in ensuring that the communities we serve receive exceptional service and you'll help to provide our local communities with a safe and fun environment to stay healthy and connected to others. A place you can count on: It takes a diverse team to support our Leisure business and we're big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you'll find all the opportunity you need to evolve your career. A place for you: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work. What we offer Free membership at the Centre, plus heavily discounted use of classes and facilities. Free safeguarding training and DBS checks Excellent Development and Training Opportunities with our in-house Aquatic Training Academy 6% employer matched pension contribution 25 days annual leave (Pro rata for part time) + Public Holidays Life assurance up to 2x base salary For all Leisure benefits please see Employee Benefits () Profile description: Location: Oswestry Leisure Centre, SY11 4QB Working Hours: Casual hours available to cover a mixture of early and late shifts Salary: Upto £12.21 per hour+ excellent benefits Here at Shropshire Leisure Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for Children's Activities Coordinator to join our centre. In this role you will plan and deliver a children's activities programme with a varied offering to meet the needs/demands of the business. Principal Duties Deliver a party programme which meets the needs/demands of the business. Deliver a soft play and Tag X programme to support in maintaining the soft play and Tag X attendance. Deliver Kids Camps programme through summer and half terms which meets the needs/demands of the business. Engage with team members to ensure a high-quality children's activities programme provision is provided at all times. Ensure relevant documentation and records are maintained, accurately and recorded in line with site procedures. Ensure Safeguarding measures are followed at all times. Comply with company policies and procedures. Undertake any other appropriate duties as may be allocated from time to time in accordance with the general nature of the post. You will help in facilitating a safe, fun, and professional working environment with free access to the leisure facilities, various discounts and excellent development opportunities. Serco manages these facilities on a day-to-day basis on behalf of the Trust. About you To be considered for this role you will need, Understanding of the party provision and delivery. Excellent communication skills. Good customer care skills. Excellent organisational skills. Ability to work on own and as part of a team. Flexible and adaptable. Child Protection qualification desirable You must be enthusiastic, resilient and be able to liaise professionally with parents, customers, and other members of the workforce, as well as being able to think on your feet and effectively communicate at all times and be willing to learn from others. This is a great opportunity to be part of something special and provide local children with a safe and fun place to play and develop skills. So, if you feel you are suitable and up to the challenge please apply as soon as possible. If you feel you meet the above criteria, please apply today! Why Serco A place you can make an impact: Working within Leisure means that you'll play a critical role in ensuring that the communities we serve receive exceptional service and you'll help to provide our local communities with a safe and fun environment to stay healthy and connected to others. A place you can count on: It takes a diverse team to support our Leisure business and we're big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you'll find all the opportunity you need to evolve your career. A place for you: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work. What we offer Free membership at the Centre, plus heavily discounted use of classes and facilities. Free safeguarding training and DBS checks Excellent Development and Training Opportunities with our in-house Aquatic Training Academy 6% employer matched pension contribution 25 days annual leave (Pro rata for part time) + Public Holidays Life assurance up to 2x base salary For all Leisure benefits please see Employee Benefits () We offer: Location: Oswestry Leisure Centre, SY11 4QB Working Hours: Casual hours available to cover a mixture of early and late shifts Salary: Upto £12.21 per hour+ excellent benefits Here at Shropshire Leisure Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for Children's Activities Coordinator to join our centre. In this role you will plan and deliver a children's activities programme with a varied offering to meet the needs/demands of the business. Principal Duties Deliver a party programme which meets the needs/demands of the business. Deliver a soft play and Tag X programme to support in maintaining the soft play and Tag X attendance. Deliver Kids Camps programme through summer and half terms which meets the needs/demands of the business. Engage with team members to ensure a high-quality children's activities programme provision is provided at all times. Ensure relevant documentation and records are maintained, accurately and recorded in line with site procedures. . click apply for full job details
Oct 07, 2025
Full time
Job description: Location: Oswestry Leisure Centre, SY11 4QB Working Hours: Casual hours available to cover a mixture of early and late shifts Salary: Upto £12.21 per hour+ excellent benefits Here at Shropshire Leisure Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for Children's Activities Coordinator to join our centre. In this role you will plan and deliver a children's activities programme with a varied offering to meet the needs/demands of the business. Principal Duties Deliver a party programme which meets the needs/demands of the business. Deliver a soft play and Tag X programme to support in maintaining the soft play and Tag X attendance. Deliver Kids Camps programme through summer and half terms which meets the needs/demands of the business. Engage with team members to ensure a high-quality children's activities programme provision is provided at all times. Ensure relevant documentation and records are maintained, accurately and recorded in line with site procedures. Ensure Safeguarding measures are followed at all times. Comply with company policies and procedures. Undertake any other appropriate duties as may be allocated from time to time in accordance with the general nature of the post. You will help in facilitating a safe, fun, and professional working environment with free access to the leisure facilities, various discounts and excellent development opportunities. Serco manages these facilities on a day-to-day basis on behalf of the Trust. About you To be considered for this role you will need, Understanding of the party provision and delivery. Excellent communication skills. Good customer care skills. Excellent organisational skills. Ability to work on own and as part of a team. Flexible and adaptable. Child Protection qualification desirable You must be enthusiastic, resilient and be able to liaise professionally with parents, customers, and other members of the workforce, as well as being able to think on your feet and effectively communicate at all times and be willing to learn from others. This is a great opportunity to be part of something special and provide local children with a safe and fun place to play and develop skills. So, if you feel you are suitable and up to the challenge please apply as soon as possible. If you feel you meet the above criteria, please apply today! Why Serco A place you can make an impact: Working within Leisure means that you'll play a critical role in ensuring that the communities we serve receive exceptional service and you'll help to provide our local communities with a safe and fun environment to stay healthy and connected to others. A place you can count on: It takes a diverse team to support our Leisure business and we're big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you'll find all the opportunity you need to evolve your career. A place for you: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work. What we offer Free membership at the Centre, plus heavily discounted use of classes and facilities. Free safeguarding training and DBS checks Excellent Development and Training Opportunities with our in-house Aquatic Training Academy 6% employer matched pension contribution 25 days annual leave (Pro rata for part time) + Public Holidays Life assurance up to 2x base salary For all Leisure benefits please see Employee Benefits () Profile description: Location: Oswestry Leisure Centre, SY11 4QB Working Hours: Casual hours available to cover a mixture of early and late shifts Salary: Upto £12.21 per hour+ excellent benefits Here at Shropshire Leisure Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for Children's Activities Coordinator to join our centre. In this role you will plan and deliver a children's activities programme with a varied offering to meet the needs/demands of the business. Principal Duties Deliver a party programme which meets the needs/demands of the business. Deliver a soft play and Tag X programme to support in maintaining the soft play and Tag X attendance. Deliver Kids Camps programme through summer and half terms which meets the needs/demands of the business. Engage with team members to ensure a high-quality children's activities programme provision is provided at all times. Ensure relevant documentation and records are maintained, accurately and recorded in line with site procedures. Ensure Safeguarding measures are followed at all times. Comply with company policies and procedures. Undertake any other appropriate duties as may be allocated from time to time in accordance with the general nature of the post. You will help in facilitating a safe, fun, and professional working environment with free access to the leisure facilities, various discounts and excellent development opportunities. Serco manages these facilities on a day-to-day basis on behalf of the Trust. About you To be considered for this role you will need, Understanding of the party provision and delivery. Excellent communication skills. Good customer care skills. Excellent organisational skills. Ability to work on own and as part of a team. Flexible and adaptable. Child Protection qualification desirable You must be enthusiastic, resilient and be able to liaise professionally with parents, customers, and other members of the workforce, as well as being able to think on your feet and effectively communicate at all times and be willing to learn from others. This is a great opportunity to be part of something special and provide local children with a safe and fun place to play and develop skills. So, if you feel you are suitable and up to the challenge please apply as soon as possible. If you feel you meet the above criteria, please apply today! Why Serco A place you can make an impact: Working within Leisure means that you'll play a critical role in ensuring that the communities we serve receive exceptional service and you'll help to provide our local communities with a safe and fun environment to stay healthy and connected to others. A place you can count on: It takes a diverse team to support our Leisure business and we're big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you'll find all the opportunity you need to evolve your career. A place for you: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work. What we offer Free membership at the Centre, plus heavily discounted use of classes and facilities. Free safeguarding training and DBS checks Excellent Development and Training Opportunities with our in-house Aquatic Training Academy 6% employer matched pension contribution 25 days annual leave (Pro rata for part time) + Public Holidays Life assurance up to 2x base salary For all Leisure benefits please see Employee Benefits () We offer: Location: Oswestry Leisure Centre, SY11 4QB Working Hours: Casual hours available to cover a mixture of early and late shifts Salary: Upto £12.21 per hour+ excellent benefits Here at Shropshire Leisure Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for Children's Activities Coordinator to join our centre. In this role you will plan and deliver a children's activities programme with a varied offering to meet the needs/demands of the business. Principal Duties Deliver a party programme which meets the needs/demands of the business. Deliver a soft play and Tag X programme to support in maintaining the soft play and Tag X attendance. Deliver Kids Camps programme through summer and half terms which meets the needs/demands of the business. Engage with team members to ensure a high-quality children's activities programme provision is provided at all times. Ensure relevant documentation and records are maintained, accurately and recorded in line with site procedures. . click apply for full job details
Qualified SEN Teacher (Special Educational Needs) - ASD Experience PreferableFull-time Position January 2026 StartLocation: Esher, SurreySalary: Competitive, dependent on experienceWe are excited to announce an outstanding opportunity for a dedicated and passionate Special Educational Needs (SEN) Teacher to join an outstanding SEN school from January 2026. This is a full-time position, ideal for an experienced and qualified teacher with a deep understanding of SEN and a commitment to providing the best possible learning experience for all students.About the Role:As an SEN Teacher, you will be responsible for delivering tailored, inclusive education to a diverse range of students with varying needs. You will work collaboratively with the SENCo (Special Educational Needs Coordinator), teaching assistants, and other professionals to create individualised learning plans, ensuring all students thrive academically, socially, and emotionally.Key Responsibilities: Plan, deliver, and assess high-quality, differentiated lessons for students with a range of special educational needs. Develop and implement personalised learning strategies to support students with diverse needs. Work closely with the SENCo and wider team to monitor and track students' progress. Provide emotional and behavioural support where needed to help students build confidence and independence. Contribute to the development of SEN policies and best practices within the school. Regularly liaise with parents and carers, providing updates on progress and supporting home-school partnerships.About You: Qualified Teacher Status (QTS) or equivalent. Experience in working with children with special educational needs (SEN). A strong understanding of the SEND Code of Practice and relevant legal frameworks. Excellent communication and interpersonal skills to work effectively with students, colleagues, and parents. Patience, empathy, and a passion for making a difference in the lives of students with SEN. A proactive, adaptable, and creative approach to teaching and learning. A commitment to continuous professional development and the drive to stay up to date with best practices.Who are Aspire People?Aspire People is the UK's fastest growing education recruitment agency and we specialise in providing teaching and support staff to schools across England. We focus on delivering high-quality service to all candidates and clients, working closely with primary, secondary, and SEN schools to match them with qualified professionals, including teachers, teaching assistants, and administrative staff. We are fully commitment to safeguarding and have built a strong reputation for reliability, expertise, and a people-first approach in the education sector.Why join Aspire People? Dedicated consultant who will support you every step of the way Opportunities to gain experience across a range of local settings Contracts to suit you! We specialise in permanent, long-term, short-term, and day-to-day roles. Competitive pay with multiple payment options Refer a friend scheme which can earn £100-£250 per person Access to free CPD and training opportunitiesNext StepsGet in touch with an up to date CV! Simple.Aspire People Limited provides services as an Education Agency and an Education Employment Business. Aspire People is committed to safeguarding and promoting the welfare of pupils and expects every candidate to share this commitment. Placements are subject, to appropriate Child Protection screening, including checks with former employers and the Disclosure and Barring Checks.Aspire People Limited provides services as an Education Agency and an Education Employment Business. Aspire People is committed to safeguarding and promoting the welfare of pupils and expects every candidate to share this commitment. Placements are subject, to appropriate Child Protection screening, including checks with former employers and the Disclosure and Barring Checks.
Oct 07, 2025
Full time
Qualified SEN Teacher (Special Educational Needs) - ASD Experience PreferableFull-time Position January 2026 StartLocation: Esher, SurreySalary: Competitive, dependent on experienceWe are excited to announce an outstanding opportunity for a dedicated and passionate Special Educational Needs (SEN) Teacher to join an outstanding SEN school from January 2026. This is a full-time position, ideal for an experienced and qualified teacher with a deep understanding of SEN and a commitment to providing the best possible learning experience for all students.About the Role:As an SEN Teacher, you will be responsible for delivering tailored, inclusive education to a diverse range of students with varying needs. You will work collaboratively with the SENCo (Special Educational Needs Coordinator), teaching assistants, and other professionals to create individualised learning plans, ensuring all students thrive academically, socially, and emotionally.Key Responsibilities: Plan, deliver, and assess high-quality, differentiated lessons for students with a range of special educational needs. Develop and implement personalised learning strategies to support students with diverse needs. Work closely with the SENCo and wider team to monitor and track students' progress. Provide emotional and behavioural support where needed to help students build confidence and independence. Contribute to the development of SEN policies and best practices within the school. Regularly liaise with parents and carers, providing updates on progress and supporting home-school partnerships.About You: Qualified Teacher Status (QTS) or equivalent. Experience in working with children with special educational needs (SEN). A strong understanding of the SEND Code of Practice and relevant legal frameworks. Excellent communication and interpersonal skills to work effectively with students, colleagues, and parents. Patience, empathy, and a passion for making a difference in the lives of students with SEN. A proactive, adaptable, and creative approach to teaching and learning. A commitment to continuous professional development and the drive to stay up to date with best practices.Who are Aspire People?Aspire People is the UK's fastest growing education recruitment agency and we specialise in providing teaching and support staff to schools across England. We focus on delivering high-quality service to all candidates and clients, working closely with primary, secondary, and SEN schools to match them with qualified professionals, including teachers, teaching assistants, and administrative staff. We are fully commitment to safeguarding and have built a strong reputation for reliability, expertise, and a people-first approach in the education sector.Why join Aspire People? Dedicated consultant who will support you every step of the way Opportunities to gain experience across a range of local settings Contracts to suit you! We specialise in permanent, long-term, short-term, and day-to-day roles. Competitive pay with multiple payment options Refer a friend scheme which can earn £100-£250 per person Access to free CPD and training opportunitiesNext StepsGet in touch with an up to date CV! Simple.Aspire People Limited provides services as an Education Agency and an Education Employment Business. Aspire People is committed to safeguarding and promoting the welfare of pupils and expects every candidate to share this commitment. Placements are subject, to appropriate Child Protection screening, including checks with former employers and the Disclosure and Barring Checks.Aspire People Limited provides services as an Education Agency and an Education Employment Business. Aspire People is committed to safeguarding and promoting the welfare of pupils and expects every candidate to share this commitment. Placements are subject, to appropriate Child Protection screening, including checks with former employers and the Disclosure and Barring Checks.
A little about us Our mission is to bring hope and positive change to children and families. Through complementary and creative early intervention services, we seek to build resilience and improve children s life chances. The Catholic Children s Society (CCS) is one of the largest providers of mental health services to schools in London and the Southeast. Our Connect-Ed service includes around 50 counsellors and therapists working on-site in over 70 schools. We also offer high-quality early years education and holistic family support, including emergency assistance for families in crisis. We work with children and families of all faiths and none. Our sole aim is to help those in greatest need overcome the challenges they face and achieve their potential. Our work is underpinned by our core values of integrity, compassion, inclusion and partnership . What we are looking for We are seeking an enthusiastic and detail-oriented Project Officer to support the delivery and evaluation of our mental health services in schools, as well as our nursery and family centre. You ll be part of a passionate team working to improve children s life chances through early intervention and family support. Duties and Responsibilities Service Analysis and Quality Assurance Support the collection and analysis of accurate, timely and high-quality data on our services via Salesforce CRM (training provided, with the opportunity to become a qualified Salesforce Administrator). Assist Service Managers in delivering mental health training for school staff and parents/carers, including managing bookings, invites, attendance lists, and queries. Coordinate, monitor and support the evaluation of whole school services, including training and wellbeing interventions. Maintain effective and up-to-date digital filing systems. Build strong relationships with colleagues and external contacts, developing a deep understanding of our services and their impact on children s lives. Family Liaison and Support Undertake office and reception duties from 4pm 6.30pm, including liaising with parents, answering calls, and welcoming visitors. Support the recruitment and onboarding of new families to our nursery and family centre, including reviewing statutory childcare funding options. Help develop a programme of workshops for parents/carers, assessing needs and tailoring support. Assist in the delivery, evaluation and monitoring of mental health and wellbeing services for families using the nursery. Collaborate with the Centre Coordinator to plan and deliver family activities, including day trips to safari parks and the seaside. Note: Flexibility and a positive attitude are essential to support our organisational goals. This job description outlines the initial responsibilities and may evolve over time. It does not form part of the employment contract. Why join us? The successful candidate will receive an excellent package including: Generous annual leave allowance of 27 days p.a. (pro rata), plus bank holidays. Up to 11% employer pension contribution. Access to a staff Health Plan and Employee Assistance Programme. Training opportunities, including Salesforce Administrator certification. The chance to make a meaningful difference every day. Salary: £15,600 per annum (pro rata of £34,125 FTE) Hours: 16 hours per week 2:30pm 6:30pm, four days per week (days negotiable) Location: St Francis Family Centre, 34 Wades Place, London E14 0DE Please note: homeworking is not possible for this role. Key dates: Closing Date: Sunday, 27th October 2025 Interview Date: Monday, 3rd November 2025 Safeguarding CCS is committed to safer recruitment and maintaining a strong and positive safeguarding culture. This post will be subject to an enhanced DBS check. References from current/past employers will also be sought once an offer has been made.
Oct 06, 2025
Full time
A little about us Our mission is to bring hope and positive change to children and families. Through complementary and creative early intervention services, we seek to build resilience and improve children s life chances. The Catholic Children s Society (CCS) is one of the largest providers of mental health services to schools in London and the Southeast. Our Connect-Ed service includes around 50 counsellors and therapists working on-site in over 70 schools. We also offer high-quality early years education and holistic family support, including emergency assistance for families in crisis. We work with children and families of all faiths and none. Our sole aim is to help those in greatest need overcome the challenges they face and achieve their potential. Our work is underpinned by our core values of integrity, compassion, inclusion and partnership . What we are looking for We are seeking an enthusiastic and detail-oriented Project Officer to support the delivery and evaluation of our mental health services in schools, as well as our nursery and family centre. You ll be part of a passionate team working to improve children s life chances through early intervention and family support. Duties and Responsibilities Service Analysis and Quality Assurance Support the collection and analysis of accurate, timely and high-quality data on our services via Salesforce CRM (training provided, with the opportunity to become a qualified Salesforce Administrator). Assist Service Managers in delivering mental health training for school staff and parents/carers, including managing bookings, invites, attendance lists, and queries. Coordinate, monitor and support the evaluation of whole school services, including training and wellbeing interventions. Maintain effective and up-to-date digital filing systems. Build strong relationships with colleagues and external contacts, developing a deep understanding of our services and their impact on children s lives. Family Liaison and Support Undertake office and reception duties from 4pm 6.30pm, including liaising with parents, answering calls, and welcoming visitors. Support the recruitment and onboarding of new families to our nursery and family centre, including reviewing statutory childcare funding options. Help develop a programme of workshops for parents/carers, assessing needs and tailoring support. Assist in the delivery, evaluation and monitoring of mental health and wellbeing services for families using the nursery. Collaborate with the Centre Coordinator to plan and deliver family activities, including day trips to safari parks and the seaside. Note: Flexibility and a positive attitude are essential to support our organisational goals. This job description outlines the initial responsibilities and may evolve over time. It does not form part of the employment contract. Why join us? The successful candidate will receive an excellent package including: Generous annual leave allowance of 27 days p.a. (pro rata), plus bank holidays. Up to 11% employer pension contribution. Access to a staff Health Plan and Employee Assistance Programme. Training opportunities, including Salesforce Administrator certification. The chance to make a meaningful difference every day. Salary: £15,600 per annum (pro rata of £34,125 FTE) Hours: 16 hours per week 2:30pm 6:30pm, four days per week (days negotiable) Location: St Francis Family Centre, 34 Wades Place, London E14 0DE Please note: homeworking is not possible for this role. Key dates: Closing Date: Sunday, 27th October 2025 Interview Date: Monday, 3rd November 2025 Safeguarding CCS is committed to safer recruitment and maintaining a strong and positive safeguarding culture. This post will be subject to an enhanced DBS check. References from current/past employers will also be sought once an offer has been made.
Job Scope: We are seeking a Care Coordinator to join us at one of the brands of Catalyst Care Group, Nurseline Community Services. This role will be primarily office-based for the first six months, with the potential to transition into a hybrid work arrangement. As a Care Coordinator, you will provide essential support to both clients and clinicians, ensuring exceptional service that goes beyond expectations. Your focus will be on delivering effective staffing solutions, working closely with the Transforming Care teams, Account Management, and Sales to support client account management and foster company growth and retention. The Care Coordinator will be responsible for managing incoming inquiries, collaborating with team members to ensure prompt and successful resolutions that align with our client needs. Additionally, the Care Coordinator will accurately match clinicians to client requirements while adhering to guidelines, policies, procedures, and relevant regulations. Do you have? At least NVQ level 2 in Health and Social Care (desirable). Work experience in the healthcare sector. Previous experience dealing with or within a high-volume incoming call and query environment. Practice in using relevant business software such as Microsoft Word, Outlook, and Excel. Benefits : Employee Assistance Program. Retail Discount Scheme. Workplace pension scheme. My Gym Discounts. Cycle to Work scheme. Health Cash Plan. An additional four wellness days, which will be included in your holiday entitlement. An extra day holiday to be taken for birthdays. Group Life Insurance. Group Critical Illness cover. Income Protection cover. We, at Nurseline Community Services provide high-quality comprehensive care services through trusted experts, and cost-effective training for health and social care professionals and organisations. Our Vision: To humanise health and social care providers and be the most clinician-centric organisation, and a great place to work for all. This means that we are people-led and that we put our team, our clinicians, our clients, and the people that need our support at the heart of the decisions we make, and the actions we take. We exist to impact peoples lives for the better. Join our family and our Great Place to Work! We are proud to be certified as a Great Place to Work organization and to be recognized for our people-first culture which is inclusive and supportive and enables our people to learn, grow and contribute their best, and to live their purpose and thrive. For us, a cultural fit is equally as important as skills, experience and competence, and people are hired, measured, and rewarded on this basis. No matter the role, at Nurseline Community Services, everyone plays a crucial part in us driving towards our vision, and this is why we intentionally attract A-Players. An A-Player is an Accountability player, which means that they are passionate and energetic, they are ambitious and take ownership, and they have the ability to follow through. A-Players exceed expectations consistently. At Olive Recruit, we are committed to fostering a workplace culture that embraces diversity and promotes inclusivity. Our core valuesIntegrity, Impact, Inclusivity, and Innovationguide our efforts to create an environment where every employee feels valued, respected, and empowered to excel. As a recruitment agency, we prioritise sourcing and placing diverse candidates with our clients, recognising that diverse perspectives are essential for business success and inclusive work environments. We take great pride in celebrating the unique backgrounds and experiences of our team members and candidates. By embracing these different perspectives, we not only create a great place to work but also better serve our clients. Your individuality is what makes our team strong. Join us in championing our values and building a workplace where everyone can thrive. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All colleagues are expected to share this commitment and participate fully in safeguarding training and processes. The successful applicant will undergo a free enhanced disclosure from the disclosure barring service & other compliance checks required.
Oct 06, 2025
Full time
Job Scope: We are seeking a Care Coordinator to join us at one of the brands of Catalyst Care Group, Nurseline Community Services. This role will be primarily office-based for the first six months, with the potential to transition into a hybrid work arrangement. As a Care Coordinator, you will provide essential support to both clients and clinicians, ensuring exceptional service that goes beyond expectations. Your focus will be on delivering effective staffing solutions, working closely with the Transforming Care teams, Account Management, and Sales to support client account management and foster company growth and retention. The Care Coordinator will be responsible for managing incoming inquiries, collaborating with team members to ensure prompt and successful resolutions that align with our client needs. Additionally, the Care Coordinator will accurately match clinicians to client requirements while adhering to guidelines, policies, procedures, and relevant regulations. Do you have? At least NVQ level 2 in Health and Social Care (desirable). Work experience in the healthcare sector. Previous experience dealing with or within a high-volume incoming call and query environment. Practice in using relevant business software such as Microsoft Word, Outlook, and Excel. Benefits : Employee Assistance Program. Retail Discount Scheme. Workplace pension scheme. My Gym Discounts. Cycle to Work scheme. Health Cash Plan. An additional four wellness days, which will be included in your holiday entitlement. An extra day holiday to be taken for birthdays. Group Life Insurance. Group Critical Illness cover. Income Protection cover. We, at Nurseline Community Services provide high-quality comprehensive care services through trusted experts, and cost-effective training for health and social care professionals and organisations. Our Vision: To humanise health and social care providers and be the most clinician-centric organisation, and a great place to work for all. This means that we are people-led and that we put our team, our clinicians, our clients, and the people that need our support at the heart of the decisions we make, and the actions we take. We exist to impact peoples lives for the better. Join our family and our Great Place to Work! We are proud to be certified as a Great Place to Work organization and to be recognized for our people-first culture which is inclusive and supportive and enables our people to learn, grow and contribute their best, and to live their purpose and thrive. For us, a cultural fit is equally as important as skills, experience and competence, and people are hired, measured, and rewarded on this basis. No matter the role, at Nurseline Community Services, everyone plays a crucial part in us driving towards our vision, and this is why we intentionally attract A-Players. An A-Player is an Accountability player, which means that they are passionate and energetic, they are ambitious and take ownership, and they have the ability to follow through. A-Players exceed expectations consistently. At Olive Recruit, we are committed to fostering a workplace culture that embraces diversity and promotes inclusivity. Our core valuesIntegrity, Impact, Inclusivity, and Innovationguide our efforts to create an environment where every employee feels valued, respected, and empowered to excel. As a recruitment agency, we prioritise sourcing and placing diverse candidates with our clients, recognising that diverse perspectives are essential for business success and inclusive work environments. We take great pride in celebrating the unique backgrounds and experiences of our team members and candidates. By embracing these different perspectives, we not only create a great place to work but also better serve our clients. Your individuality is what makes our team strong. Join us in championing our values and building a workplace where everyone can thrive. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All colleagues are expected to share this commitment and participate fully in safeguarding training and processes. The successful applicant will undergo a free enhanced disclosure from the disclosure barring service & other compliance checks required.
This organisation is hiring two enthusiastic Dad Matters Coordinators to support the expansion of their project in Surrey and drive their vital work forward. Job Title: Dad Matters Coordinator x2 Hours: Part time, 18.5 hours a week. Work patterns and hours will be agreed with the successful candidates. Salary: £27,000 - £32,000 per annum, pro rata Location: These roles cover locations across Surrey, offering the chance to work face-to-face in community and partner venues. Every day is varied and rewarding, as you help improve the lives of families. About the Employer Our client is a voluntary organisation committed to promoting the welfare of families with young children. Their mission is to give children the best start in life by supporting parents, especially during challenging times. This service exists to support dads to have the best possible relationship with their families. They do this by providing 1:1 and group peer support, helping Dads make sense of parenthood, and providing or signposting Dads to mental health support and access to relevant services. Working closely with other professionals, they are able to better support dads in the first 1001 days of their parenting journey. As Dad Matters Coordinator your key responsibilities will include: Deliver face-to-face support and engagement with dads. Raise awareness of mental health and parenting support available to fathers. Support volunteers with lived experience of fatherhood. Collaborate with internal/parallel Coordinators to ensure holistic family support. They are looking for someone who is: Passionate about supporting dads and families. An excellent communicator and relationship-builder. Confident working independently and as part of a small team. Knowledgeable about perinatal mental health and the challenges faced by dads. What this employer offers: Flexible working hours and locations. A supportive, values-driven team culture. The chance to make a real, lasting impact on families in your community. Deadline for applications: 5pm Friday 31st October First Interviews: w/c 10th November Second interviews: w/c 17th November Interested? Please click 'Apply' and follow the job board process. You will receive an email from CHM Recruit containing further information on how to apply for the role. Please note that although you may be asked by the job board to upload a CV, you are not applying at this stage. This charity is committed to equal opportunities and safeguarding children. All roles are subject to an enhanced DBS check and references. ?No agencies please.
Oct 06, 2025
Full time
This organisation is hiring two enthusiastic Dad Matters Coordinators to support the expansion of their project in Surrey and drive their vital work forward. Job Title: Dad Matters Coordinator x2 Hours: Part time, 18.5 hours a week. Work patterns and hours will be agreed with the successful candidates. Salary: £27,000 - £32,000 per annum, pro rata Location: These roles cover locations across Surrey, offering the chance to work face-to-face in community and partner venues. Every day is varied and rewarding, as you help improve the lives of families. About the Employer Our client is a voluntary organisation committed to promoting the welfare of families with young children. Their mission is to give children the best start in life by supporting parents, especially during challenging times. This service exists to support dads to have the best possible relationship with their families. They do this by providing 1:1 and group peer support, helping Dads make sense of parenthood, and providing or signposting Dads to mental health support and access to relevant services. Working closely with other professionals, they are able to better support dads in the first 1001 days of their parenting journey. As Dad Matters Coordinator your key responsibilities will include: Deliver face-to-face support and engagement with dads. Raise awareness of mental health and parenting support available to fathers. Support volunteers with lived experience of fatherhood. Collaborate with internal/parallel Coordinators to ensure holistic family support. They are looking for someone who is: Passionate about supporting dads and families. An excellent communicator and relationship-builder. Confident working independently and as part of a small team. Knowledgeable about perinatal mental health and the challenges faced by dads. What this employer offers: Flexible working hours and locations. A supportive, values-driven team culture. The chance to make a real, lasting impact on families in your community. Deadline for applications: 5pm Friday 31st October First Interviews: w/c 10th November Second interviews: w/c 17th November Interested? Please click 'Apply' and follow the job board process. You will receive an email from CHM Recruit containing further information on how to apply for the role. Please note that although you may be asked by the job board to upload a CV, you are not applying at this stage. This charity is committed to equal opportunities and safeguarding children. All roles are subject to an enhanced DBS check and references. ?No agencies please.
We re hiring two enthusiastic Dad Matters Coordinators to support the expansion of our project in Surrey and drive this vital work forward. Job Title: Dad Matters Coordinator x2 Employer: Home-Start Surrey Hours: Part time, 18.5 hours a week. Work patterns and hours will be agreed with the successful candidates. Salary: £27,000 - £32,000 per annum, pro rata Location : These roles cover locations across Surrey, offering the chance to work face-to-face in community and partner venues. Every day is varied and rewarding, as you help improve the lives of families. About Us Home-Start Surrey is a voluntary organisation committed to promoting the welfare of families with young children. Our mission is to give children the best start in life by supporting parents, especially during challenging times. Dad Matters Surrey exists to support dads to have the best possible relationship with their families. We do this by providing 1:1 and group peer support, helping Dads make sense of parenthood, and providing or signposting Dads to mental health support and access to relevant services. Working closely with other professionals, we are able to better support dads in the first 1001 days of their parenting journey. As Dad Matters Coordinator your key responsibilities will include: Deliver face-to-face support and engagement with dads. Raise awareness of mental health and parenting support available to fathers. Support volunteers with lived experience of fatherhood. Collaborate with Home-Start Coordinators to ensure holistic family support. We re looking for someone who is: Passionate about supporting dads and families. An excellent communicator and relationship-builder. Confident working independently and as part of a small team. Knowledgeable about perinatal mental health and the challenges faced by dads. What We Offer Flexible working hours and locations. A supportive, values-driven team culture. The chance to make a real, lasting impact on families in your community. Deadline for applications : 5pm Friday 31st October First Interviews : w/c 10th November Second interviews : w/c 17th November Interested? PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION. Home-Start Surrey is committed to equal opportunities and safeguarding children. All roles are subject to an enhanced DBS check and references. No agencies please.
Oct 06, 2025
Full time
We re hiring two enthusiastic Dad Matters Coordinators to support the expansion of our project in Surrey and drive this vital work forward. Job Title: Dad Matters Coordinator x2 Employer: Home-Start Surrey Hours: Part time, 18.5 hours a week. Work patterns and hours will be agreed with the successful candidates. Salary: £27,000 - £32,000 per annum, pro rata Location : These roles cover locations across Surrey, offering the chance to work face-to-face in community and partner venues. Every day is varied and rewarding, as you help improve the lives of families. About Us Home-Start Surrey is a voluntary organisation committed to promoting the welfare of families with young children. Our mission is to give children the best start in life by supporting parents, especially during challenging times. Dad Matters Surrey exists to support dads to have the best possible relationship with their families. We do this by providing 1:1 and group peer support, helping Dads make sense of parenthood, and providing or signposting Dads to mental health support and access to relevant services. Working closely with other professionals, we are able to better support dads in the first 1001 days of their parenting journey. As Dad Matters Coordinator your key responsibilities will include: Deliver face-to-face support and engagement with dads. Raise awareness of mental health and parenting support available to fathers. Support volunteers with lived experience of fatherhood. Collaborate with Home-Start Coordinators to ensure holistic family support. We re looking for someone who is: Passionate about supporting dads and families. An excellent communicator and relationship-builder. Confident working independently and as part of a small team. Knowledgeable about perinatal mental health and the challenges faced by dads. What We Offer Flexible working hours and locations. A supportive, values-driven team culture. The chance to make a real, lasting impact on families in your community. Deadline for applications : 5pm Friday 31st October First Interviews : w/c 10th November Second interviews : w/c 17th November Interested? PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION. Home-Start Surrey is committed to equal opportunities and safeguarding children. All roles are subject to an enhanced DBS check and references. No agencies please.
We re hiring two enthusiastic Dad Matters Coordinators to support the expansion of our project in Surrey and drive this vital work forward. Job Title: Dad Matters Coordinator x2 Employer: Home-Start Surrey Hours: Part time, 18.5 hours a week. Work patterns and hours will be agreed with the successful candidates. Salary: £27,000 - £32,000 per annum, pro rata Location : These roles cover locations across Surrey, offering the chance to work face-to-face in community and partner venues. Every day is varied and rewarding, as you help improve the lives of families. About Us Home-Start Surrey is a voluntary organisation committed to promoting the welfare of families with young children. Our mission is to give children the best start in life by supporting parents, especially during challenging times. Dad Matters Surrey exists to support dads to have the best possible relationship with their families. We do this by providing 1:1 and group peer support, helping Dads make sense of parenthood, and providing or signposting Dads to mental health support and access to relevant services. Working closely with other professionals, we are able to better support dads in the first 1001 days of their parenting journey. As Dad Matters Coordinator your key responsibilities will include: Deliver face-to-face support and engagement with dads. Raise awareness of mental health and parenting support available to fathers. Support volunteers with lived experience of fatherhood. Collaborate with Home-Start Coordinators to ensure holistic family support. We re looking for someone who is: Passionate about supporting dads and families. An excellent communicator and relationship-builder. Confident working independently and as part of a small team. Knowledgeable about perinatal mental health and the challenges faced by dads. What We Offer Flexible working hours and locations. A supportive, values-driven team culture. The chance to make a real, lasting impact on families in your community. Deadline for applications : 5pm Friday 31st October First Interviews : w/c 10th November Second interviews : w/c 17th November I nterested? Please click 'Apply' - you will receive an email from our partner CHM Recruit containing the application pack and details on how to submit your application. Please note, you are not applying at this stage. Home-Start Surrey is committed to equal opportunities and safeguarding children. All roles are subject to an enhanced DBS check and references. No agencies please.
Oct 06, 2025
Full time
We re hiring two enthusiastic Dad Matters Coordinators to support the expansion of our project in Surrey and drive this vital work forward. Job Title: Dad Matters Coordinator x2 Employer: Home-Start Surrey Hours: Part time, 18.5 hours a week. Work patterns and hours will be agreed with the successful candidates. Salary: £27,000 - £32,000 per annum, pro rata Location : These roles cover locations across Surrey, offering the chance to work face-to-face in community and partner venues. Every day is varied and rewarding, as you help improve the lives of families. About Us Home-Start Surrey is a voluntary organisation committed to promoting the welfare of families with young children. Our mission is to give children the best start in life by supporting parents, especially during challenging times. Dad Matters Surrey exists to support dads to have the best possible relationship with their families. We do this by providing 1:1 and group peer support, helping Dads make sense of parenthood, and providing or signposting Dads to mental health support and access to relevant services. Working closely with other professionals, we are able to better support dads in the first 1001 days of their parenting journey. As Dad Matters Coordinator your key responsibilities will include: Deliver face-to-face support and engagement with dads. Raise awareness of mental health and parenting support available to fathers. Support volunteers with lived experience of fatherhood. Collaborate with Home-Start Coordinators to ensure holistic family support. We re looking for someone who is: Passionate about supporting dads and families. An excellent communicator and relationship-builder. Confident working independently and as part of a small team. Knowledgeable about perinatal mental health and the challenges faced by dads. What We Offer Flexible working hours and locations. A supportive, values-driven team culture. The chance to make a real, lasting impact on families in your community. Deadline for applications : 5pm Friday 31st October First Interviews : w/c 10th November Second interviews : w/c 17th November I nterested? Please click 'Apply' - you will receive an email from our partner CHM Recruit containing the application pack and details on how to submit your application. Please note, you are not applying at this stage. Home-Start Surrey is committed to equal opportunities and safeguarding children. All roles are subject to an enhanced DBS check and references. No agencies please.
Do you want to make a real difference in the lives of families in Tameside? We're looking for someone caring, motivated, and experienced to join our Early Help Service as a Family Support & Change Practitioner . You'll work with pregnant women and their partners to help them make positive changes, reduce risks, and build stronger futures for their children. This role is all about early support, teamwork, and creating lasting impact. Key Details Job Title: Family Support & Change Practitioner Location: OL7, Tameside Contract: 6-month temporary Hours: Full-time, on-site (36 hours/week, flexible between 8am-8pm, including weekends) Pay: £12.60 per hour Requirements: UK driving licence and Enhanced DBS with Children's Barred List What You'll Do Support families through early help and pre-birth assessments Work closely with midwives, health professionals, and adult services Manage a small caseload and build strong relationships with families Lead Team Around the Family meetings and coordinate multi-agency plans Use tools like Signs of Safety and compassion-focused approaches Keep accurate records and share information to improve outcomes What You'll Need A Level 3 qualification in social care, early years, youth work, or similar Experience working with children and families, including those who may be hard to engage Strong communication and teamwork skills Confidence using computers and keeping records Willingness to work flexible hours, including evenings and weekends A full UK driving licence and access to a car If you're passionate about helping families and want to be part of a supportive, forward-thinking team? We'd love to hear from you!
Oct 06, 2025
Full time
Do you want to make a real difference in the lives of families in Tameside? We're looking for someone caring, motivated, and experienced to join our Early Help Service as a Family Support & Change Practitioner . You'll work with pregnant women and their partners to help them make positive changes, reduce risks, and build stronger futures for their children. This role is all about early support, teamwork, and creating lasting impact. Key Details Job Title: Family Support & Change Practitioner Location: OL7, Tameside Contract: 6-month temporary Hours: Full-time, on-site (36 hours/week, flexible between 8am-8pm, including weekends) Pay: £12.60 per hour Requirements: UK driving licence and Enhanced DBS with Children's Barred List What You'll Do Support families through early help and pre-birth assessments Work closely with midwives, health professionals, and adult services Manage a small caseload and build strong relationships with families Lead Team Around the Family meetings and coordinate multi-agency plans Use tools like Signs of Safety and compassion-focused approaches Keep accurate records and share information to improve outcomes What You'll Need A Level 3 qualification in social care, early years, youth work, or similar Experience working with children and families, including those who may be hard to engage Strong communication and teamwork skills Confidence using computers and keeping records Willingness to work flexible hours, including evenings and weekends A full UK driving licence and access to a car If you're passionate about helping families and want to be part of a supportive, forward-thinking team? We'd love to hear from you!
4Recruitment Services
Hammersmith And Fulham, London
4Recruitment Services are seeking a Criminal Justice Housing Adviser to work for a council based in West London. About the role: Provide housing advice and support to prevent and resolve homelessness among single homeless ex-offenders approaching the Housing Solutions Service following a custodial sentence. Be the main point of contact and between Probation Services and the Housing Solutions team. Identify and assess support needs and refer to relevant supported accommodation pathway. Identify ex-offenders as appropriate for referral into the AfEO scheme. Develop and implement new processes in coordination with probation services and AfEO coordinator to ensure early intervention prior to prison release to prevent homelessness. Assess, administer and make decisions on the outcome of individual homelessness applications under Part VII of the Housing Act 1996 (as amended) in accordance with legislation and case law. DUTIES AND RESPONSIBILITIES INCLUDE: Set up and maintain good communication channels between Probation Services and Housing Solutions team to identify LBHF residents that will be homeless at the point of prison release. This will include regular meetings with Probation Services and occasional co-location at Probation Services. Work closely with the tri-borough AfEO coordinator to identify housing solutions for Ex offenders and to help reduce rough sleeping in Hammersmith & Fulham. Attend multi-agency public protection arrangements (MAPPA) and other relevant meetings as appropriate. Develop and maintain a detailed knowledge of housing legislation relevant to the post such as Housing Act 1996, Homelessness Reduction Act 2017, welfare benefits, legislation who are homeless or threatened with homelessness in a person-centred way, including carrying out enquiries into applicants circumstances, checking and verifying documents and visiting as appropriate, maximising prevention opportunities, creating and updating Personal Housing Plans, providing advice and appropriate assistance to enable applicants to remain in existing accommodation to source alternative accommodation. Manage and determine a caseload of applications by conducting detailed enquiries, assessing against relevant legislation, guidance and caselaw, using initiative to ensure applications are fully investigated and determined with minimal management input. Work in partnership with a wide range of internal and external partners by making onward referrals, initiating or attending meetings / case conferences etc as appropriate; Carry out detailed affordability assessments, give advice on the availability of suitable and affordable accommodation, and to assist qualifying applicants access such accommodation. Recommend placements into temporary accommodation where all prevention opportunities have been exhausted, taking care to ensure that recommendations are in line with statutory duties and having regard to the financial constraints on the Council; Ensure that all statutory notifications and decisions are issued correctly and on time, that decision letters are fully reasoned, considered and of sufficient quality, that adequate file notes are made in relation to all casework undertaken and that all relevant databases are kept up to date at all times; Carry out risk assessments of people referred to the service and that the operation of all policy, procedures and legislation that relate to the safeguarding and promotion of the welfare of children and vulnerable adults is adhered to, notifying and escalating issues of concern as appropriate; Assess applications to join the Council s housing register, taking care to always ensure that applications are correctly assessed. Including verifying circumstances by gathering evidence, visiting as necessary and determining priority in accordance with the Council s Allocations Scheme. ESSENTIAL REQUIREMENTS INCLUDE: Experience of working with ex-offenders and providing advice, assistance and homelessness prevention services to this cohort. Good knowledge of the needs of vulnerable single people in housing need and the ability to apply this knowledge to applications for housing assistance. Ability to communicate and negotiate effectively, in writing and orally, with landlord, tenants, members, solicitors, stakeholders, partners and the public. A good understanding of issues relating to homelessness and housing legislation including the Homelessness Reduction Act and experience of working in this are Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed).
Oct 06, 2025
Contractor
4Recruitment Services are seeking a Criminal Justice Housing Adviser to work for a council based in West London. About the role: Provide housing advice and support to prevent and resolve homelessness among single homeless ex-offenders approaching the Housing Solutions Service following a custodial sentence. Be the main point of contact and between Probation Services and the Housing Solutions team. Identify and assess support needs and refer to relevant supported accommodation pathway. Identify ex-offenders as appropriate for referral into the AfEO scheme. Develop and implement new processes in coordination with probation services and AfEO coordinator to ensure early intervention prior to prison release to prevent homelessness. Assess, administer and make decisions on the outcome of individual homelessness applications under Part VII of the Housing Act 1996 (as amended) in accordance with legislation and case law. DUTIES AND RESPONSIBILITIES INCLUDE: Set up and maintain good communication channels between Probation Services and Housing Solutions team to identify LBHF residents that will be homeless at the point of prison release. This will include regular meetings with Probation Services and occasional co-location at Probation Services. Work closely with the tri-borough AfEO coordinator to identify housing solutions for Ex offenders and to help reduce rough sleeping in Hammersmith & Fulham. Attend multi-agency public protection arrangements (MAPPA) and other relevant meetings as appropriate. Develop and maintain a detailed knowledge of housing legislation relevant to the post such as Housing Act 1996, Homelessness Reduction Act 2017, welfare benefits, legislation who are homeless or threatened with homelessness in a person-centred way, including carrying out enquiries into applicants circumstances, checking and verifying documents and visiting as appropriate, maximising prevention opportunities, creating and updating Personal Housing Plans, providing advice and appropriate assistance to enable applicants to remain in existing accommodation to source alternative accommodation. Manage and determine a caseload of applications by conducting detailed enquiries, assessing against relevant legislation, guidance and caselaw, using initiative to ensure applications are fully investigated and determined with minimal management input. Work in partnership with a wide range of internal and external partners by making onward referrals, initiating or attending meetings / case conferences etc as appropriate; Carry out detailed affordability assessments, give advice on the availability of suitable and affordable accommodation, and to assist qualifying applicants access such accommodation. Recommend placements into temporary accommodation where all prevention opportunities have been exhausted, taking care to ensure that recommendations are in line with statutory duties and having regard to the financial constraints on the Council; Ensure that all statutory notifications and decisions are issued correctly and on time, that decision letters are fully reasoned, considered and of sufficient quality, that adequate file notes are made in relation to all casework undertaken and that all relevant databases are kept up to date at all times; Carry out risk assessments of people referred to the service and that the operation of all policy, procedures and legislation that relate to the safeguarding and promotion of the welfare of children and vulnerable adults is adhered to, notifying and escalating issues of concern as appropriate; Assess applications to join the Council s housing register, taking care to always ensure that applications are correctly assessed. Including verifying circumstances by gathering evidence, visiting as necessary and determining priority in accordance with the Council s Allocations Scheme. ESSENTIAL REQUIREMENTS INCLUDE: Experience of working with ex-offenders and providing advice, assistance and homelessness prevention services to this cohort. Good knowledge of the needs of vulnerable single people in housing need and the ability to apply this knowledge to applications for housing assistance. Ability to communicate and negotiate effectively, in writing and orally, with landlord, tenants, members, solicitors, stakeholders, partners and the public. A good understanding of issues relating to homelessness and housing legislation including the Homelessness Reduction Act and experience of working in this are Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed).
We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Specialist Homelessness Prevention Co-ordinator to play a pivotal role in our Homelessness Service in Central London and Ealing . Sounds great, what will I be doing? In this role, you will use your specialist knowledge of housing legislation, including the Homelessness Reduction Act 2017, to prevent and relieve homelessness through timely, proactive interventions. You will conduct comprehensive assessments and develop co-produced Personal Housing Plans that empower clients to resolve their housing issues where possible. By maintaining accurate, up-to-date records and following up on all actions promptly, you will ensure that risks of homelessness are minimised and statutory duties are met effectively. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for You will bring knowledge, experience, or relevant qualifications in housing and homelessness legislation, particularly in relation to private rented housing, the Homelessness Reduction Act, eviction, and tenants' rights. Alongside this, you will demonstrate a sound understanding of welfare benefits legislation, including welfare reform, as well as health and safety. With experience in addressing the causes of homelessness, you will be able to create effective interventions that support service users in achieving stability and progression. Highly organised and solution-focused, you thrive in fast-paced, outcome-driven environments and can manage a busy caseload in line with service standards. You will be confident in using databases and systems, ensuring accurate and timely case notes, plans, and outcomes. A proactive and flexible team player, you combine excellent communication skills with strong relationship-building abilities, whether working with colleagues, partners, or the public. With a strong work ethic, customer service focus, and a socially conscious outlook, you are motivated to deliver high-quality results that make a real difference. Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
Oct 06, 2025
Full time
We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Specialist Homelessness Prevention Co-ordinator to play a pivotal role in our Homelessness Service in Central London and Ealing . Sounds great, what will I be doing? In this role, you will use your specialist knowledge of housing legislation, including the Homelessness Reduction Act 2017, to prevent and relieve homelessness through timely, proactive interventions. You will conduct comprehensive assessments and develop co-produced Personal Housing Plans that empower clients to resolve their housing issues where possible. By maintaining accurate, up-to-date records and following up on all actions promptly, you will ensure that risks of homelessness are minimised and statutory duties are met effectively. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for You will bring knowledge, experience, or relevant qualifications in housing and homelessness legislation, particularly in relation to private rented housing, the Homelessness Reduction Act, eviction, and tenants' rights. Alongside this, you will demonstrate a sound understanding of welfare benefits legislation, including welfare reform, as well as health and safety. With experience in addressing the causes of homelessness, you will be able to create effective interventions that support service users in achieving stability and progression. Highly organised and solution-focused, you thrive in fast-paced, outcome-driven environments and can manage a busy caseload in line with service standards. You will be confident in using databases and systems, ensuring accurate and timely case notes, plans, and outcomes. A proactive and flexible team player, you combine excellent communication skills with strong relationship-building abilities, whether working with colleagues, partners, or the public. With a strong work ethic, customer service focus, and a socially conscious outlook, you are motivated to deliver high-quality results that make a real difference. Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Business Support Manager to play a pivotal role in our CEO Office in London. Sounds great, what will I be doing? We are seeking an experienced and proactive professional to support the Chief Executive and Head of the CEO's Office. The role involves managing and improving reporting systems, drafting briefings, coordinating communications, and providing timely management information. You will oversee internal and external communications, support governance and budget management, line manage the Executive Office Coordinator, and ensure the smooth running of the CEO's Office. This role requires excellent analytical, organisational, and communication skills, with the ability to represent the organisation and respond to queries effectively. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for: We are looking for a candidate with a minimum of five years' experience in office management within a complex organisation, including proven line management experience. The ideal person will have excellent interpersonal skills, with the confidence and tact to influence and interact effectively at all levels, alongside strong written communication abilities. They should be a proactive problem solver, capable of multi-tasking and consistently delivering high standards in a fast-paced environment. Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
Oct 06, 2025
Full time
We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Business Support Manager to play a pivotal role in our CEO Office in London. Sounds great, what will I be doing? We are seeking an experienced and proactive professional to support the Chief Executive and Head of the CEO's Office. The role involves managing and improving reporting systems, drafting briefings, coordinating communications, and providing timely management information. You will oversee internal and external communications, support governance and budget management, line manage the Executive Office Coordinator, and ensure the smooth running of the CEO's Office. This role requires excellent analytical, organisational, and communication skills, with the ability to represent the organisation and respond to queries effectively. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for: We are looking for a candidate with a minimum of five years' experience in office management within a complex organisation, including proven line management experience. The ideal person will have excellent interpersonal skills, with the confidence and tact to influence and interact effectively at all levels, alongside strong written communication abilities. They should be a proactive problem solver, capable of multi-tasking and consistently delivering high standards in a fast-paced environment. Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
