QA
Perth, Perth & Kinross
Whitefriars Surgery (The Red Practice) is seeking a friendly and organised individual to join its supportive team. The successful candidate will act as the first point of contact for patients, delivering a professional, compassionate, and welcoming service in line with the practice's CARES values, Compassion, Agility, Respect, Excellence, and Service. You will be responsible for managing appointments, triaging patient queries, and signposting to the appropriate services, while using clinical systems to maintain accurate records and support the smooth running of the practice. Alongside the role, you will work towards a qualification in Digital Applications Support, helping you to build your system knowledge and develop a long-term career while gaining a recognised qualification. Responsibilities: Act as the first point of contact for patients and healthcare professionals via telephone, email, and in person Provide a professional, friendly, and efficient front-of-house service Process appointment requests and manage the practice appointment system Triage patient queries and signpost to the most appropriate service or clinician Develop into a system expert in DOCMAN, managing and processing incoming clinical correspondence Maintain and update accurate patient records using clinical systems (e.g. EMIS/SystmOne/Vision) Accurately input and code patient data (read coding) Initiate and respond to requests from patients, colleagues, and external organisations Process referrals to secondary care and support wider tasks Handle incoming and outgoing correspondence, including post, emails, and documentation Support patient registrations and update personal details as required Process system requests such as SARs, insurance forms, and DVLA documentation Work collaboratively with the wider team to ensure smooth day-to-day practice operations Desirable skills: Friendly, professional, and approachable Excellent communication and interpersonal skills Highly organised with strong attention to detail Able to work both independently and as part of a team Resilient and adaptable in a busy environment Salary: £21,840 per annum Working hours: Monday to Friday, shifts to cover 8am - 6pm Benefits: Flexible working approach to support work-life balance Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Whitefriars Surgery (The Red Practice) is seeking a friendly and organised individual to join its supportive team. The successful candidate will act as the first point of contact for patients, delivering a professional, compassionate, and welcoming service in line with the practice's CARES values, Compassion, Agility, Respect, Excellence, and Service. You will be responsible for managing appointments, triaging patient queries, and signposting to the appropriate services, while using clinical systems to maintain accurate records and support the smooth running of the practice. Alongside the role, you will work towards a qualification in Digital Applications Support, helping you to build your system knowledge and develop a long-term career while gaining a recognised qualification. Responsibilities: Act as the first point of contact for patients and healthcare professionals via telephone, email, and in person Provide a professional, friendly, and efficient front-of-house service Process appointment requests and manage the practice appointment system Triage patient queries and signpost to the most appropriate service or clinician Develop into a system expert in DOCMAN, managing and processing incoming clinical correspondence Maintain and update accurate patient records using clinical systems (e.g. EMIS/SystmOne/Vision) Accurately input and code patient data (read coding) Initiate and respond to requests from patients, colleagues, and external organisations Process referrals to secondary care and support wider tasks Handle incoming and outgoing correspondence, including post, emails, and documentation Support patient registrations and update personal details as required Process system requests such as SARs, insurance forms, and DVLA documentation Work collaboratively with the wider team to ensure smooth day-to-day practice operations Desirable skills: Friendly, professional, and approachable Excellent communication and interpersonal skills Highly organised with strong attention to detail Able to work both independently and as part of a team Resilient and adaptable in a busy environment Salary: £21,840 per annum Working hours: Monday to Friday, shifts to cover 8am - 6pm Benefits: Flexible working approach to support work-life balance Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Sopra Steria
Senior Consultant (Commercial) Are you a Commercial Manager or Consultant with project management or business analysis skills, looking to take the next step in your career within a commercial consultancy that genuinely makes a difference? We are looking for a Senior Consultant to join our Commercial Excellence Consulting team at NHS Shared Business Services. You will be part of a collaborative and supportive team that works on high-profile commercial programmes for the NHS, helping improve services that impact millions of people across the UK. This is a role where you can really develop your consulting capability while delivering meaningful outcomes. You will work across multiple programmes, projects and workstreams, gaining exposure to a wide range of clients and challenges. We can offer great career progression opportunities, the ability to be based anywhere across the UK, benefits which you can flex to meet your needs, and training and development opportunities. This role is hybrid, with travel to client sites and NHS Shared Business Services offices across the country as required. What you'll be doing: Delivering commercial assignments and projects on time and to a high standard. Leading and supporting multiple workstreams at the same time, understanding client briefs and translating them into clear, high-quality outputs. Building, managing and developing strong relationships with stakeholders at all levels, both internally and externally. Proactively engaging clients throughout assignments, identifying risks, issues and opportunities, and escalating appropriately with clear solutions. Analysing data, identifying trends and producing meaningful insights and recommendations. Developing your awareness and application of consulting models and methods within a commercial consultancy environment. What you'll bring: A strong commercial background, supported by degree-level education or equivalent experience, typically in Business, Information Technology or Engineering, including appropriate apprenticeships. Experience delivering or supporting projects and or business analysis in a commercial or consulting environment, with exposure to client-facing work. Good project management skills, with the ability to work across multiple workstreams and manage changing priorities. Strong data gathering and analytical skills, with the ability to turn insight into clear, practical recommendations. The ability to communicate clearly and confidently to influence stakeholders at all levels and build credibility. A collaborative, quality-focused approach, with attention to detail, a willingness to learn, and an innovative mindset. If you're interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-time, Permanent. Location: Hybrid - Leeds, Salford, or London, with regular client travel. Security Clearance Level: Baseline Personnel Security Standard. Internal Recruiter: Becky. Salary: Up to £50,000 depending upon experience and development needs. Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, and pension. Although this role is advertised as full-time, we believe that flexibility at work can promote work life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? NHS Shared Business Services is the joint venture between the Department of Health and Social Care and Sopra Steria, delivering corporate services to the NHS and public sector organisations. Our work supports healthcare providers to focus on what matters most - delivering high-quality care. We combine deep public sector expertise with innovative commercial and digital solutions, helping organisations work more efficiently and effectively for the benefit of patients and communities. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
Senior Consultant (Commercial) Are you a Commercial Manager or Consultant with project management or business analysis skills, looking to take the next step in your career within a commercial consultancy that genuinely makes a difference? We are looking for a Senior Consultant to join our Commercial Excellence Consulting team at NHS Shared Business Services. You will be part of a collaborative and supportive team that works on high-profile commercial programmes for the NHS, helping improve services that impact millions of people across the UK. This is a role where you can really develop your consulting capability while delivering meaningful outcomes. You will work across multiple programmes, projects and workstreams, gaining exposure to a wide range of clients and challenges. We can offer great career progression opportunities, the ability to be based anywhere across the UK, benefits which you can flex to meet your needs, and training and development opportunities. This role is hybrid, with travel to client sites and NHS Shared Business Services offices across the country as required. What you'll be doing: Delivering commercial assignments and projects on time and to a high standard. Leading and supporting multiple workstreams at the same time, understanding client briefs and translating them into clear, high-quality outputs. Building, managing and developing strong relationships with stakeholders at all levels, both internally and externally. Proactively engaging clients throughout assignments, identifying risks, issues and opportunities, and escalating appropriately with clear solutions. Analysing data, identifying trends and producing meaningful insights and recommendations. Developing your awareness and application of consulting models and methods within a commercial consultancy environment. What you'll bring: A strong commercial background, supported by degree-level education or equivalent experience, typically in Business, Information Technology or Engineering, including appropriate apprenticeships. Experience delivering or supporting projects and or business analysis in a commercial or consulting environment, with exposure to client-facing work. Good project management skills, with the ability to work across multiple workstreams and manage changing priorities. Strong data gathering and analytical skills, with the ability to turn insight into clear, practical recommendations. The ability to communicate clearly and confidently to influence stakeholders at all levels and build credibility. A collaborative, quality-focused approach, with attention to detail, a willingness to learn, and an innovative mindset. If you're interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-time, Permanent. Location: Hybrid - Leeds, Salford, or London, with regular client travel. Security Clearance Level: Baseline Personnel Security Standard. Internal Recruiter: Becky. Salary: Up to £50,000 depending upon experience and development needs. Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, and pension. Although this role is advertised as full-time, we believe that flexibility at work can promote work life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? NHS Shared Business Services is the joint venture between the Department of Health and Social Care and Sopra Steria, delivering corporate services to the NHS and public sector organisations. Our work supports healthcare providers to focus on what matters most - delivering high-quality care. We combine deep public sector expertise with innovative commercial and digital solutions, helping organisations work more efficiently and effectively for the benefit of patients and communities. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
