Following continued investment and business expansion, a global leading manufacturer of advanced engineering products and services has a new vacancy for a Quality Manager. A pivotal management position, you will be joining at an exciting time of company investment and new long-term projects, and you will be responsible for implementing new processes to ensure products meet customer & industry standards and developing the Quality Management Systems. The Role Manage the implementation and development of the Quality Management System (QMS) in compliance with industry standards (AS9100 and AS13100) Lead, mentor and develop a high-performing quality assurance team, fostering a collaborative environment that emphasizes teamwork, accountability, and professional growth. Support continuous improvement initiatives across manufacturing and supply chain Implement and ensure compliance with Aerospace standards and processes. Oversee the investigation of quality issues using root cause analysis methodologies. Develop and implement corrective and preventive actions to mitigate risks and prevent recurrence. Review and approve all revisions to internal process procedures and Quality system procedures. Schedule and review internal and external audits to ensure compliance. Act as primary point of contact for all quality-related customer inquiries and audits. Ensure timely and effective resolution of customer complaints and non-conformances. Work closely with the supply chain and procurement teams to assess and improve supplier quality. The Person Strong technical acumen required including an in-depth understanding of quality systems and requirements. Excellent leadership and influencing skills. Proven experience in a senior Quality position. Previous experience developing and managing Quality Management Systems (QMS) in compliance with industry standards such as AS9100, NADCAP or AS13100. Ability to meet deadlines/targets and prioritise workload. Experience interacting & leading customer audits and working with regulatory agencies. Experience utilizing 8D methodology to conduct root cause analysis.
Jun 16, 2026
Full time
Following continued investment and business expansion, a global leading manufacturer of advanced engineering products and services has a new vacancy for a Quality Manager. A pivotal management position, you will be joining at an exciting time of company investment and new long-term projects, and you will be responsible for implementing new processes to ensure products meet customer & industry standards and developing the Quality Management Systems. The Role Manage the implementation and development of the Quality Management System (QMS) in compliance with industry standards (AS9100 and AS13100) Lead, mentor and develop a high-performing quality assurance team, fostering a collaborative environment that emphasizes teamwork, accountability, and professional growth. Support continuous improvement initiatives across manufacturing and supply chain Implement and ensure compliance with Aerospace standards and processes. Oversee the investigation of quality issues using root cause analysis methodologies. Develop and implement corrective and preventive actions to mitigate risks and prevent recurrence. Review and approve all revisions to internal process procedures and Quality system procedures. Schedule and review internal and external audits to ensure compliance. Act as primary point of contact for all quality-related customer inquiries and audits. Ensure timely and effective resolution of customer complaints and non-conformances. Work closely with the supply chain and procurement teams to assess and improve supplier quality. The Person Strong technical acumen required including an in-depth understanding of quality systems and requirements. Excellent leadership and influencing skills. Proven experience in a senior Quality position. Previous experience developing and managing Quality Management Systems (QMS) in compliance with industry standards such as AS9100, NADCAP or AS13100. Ability to meet deadlines/targets and prioritise workload. Experience interacting & leading customer audits and working with regulatory agencies. Experience utilizing 8D methodology to conduct root cause analysis.
Anderson Wright Consulting
Bristol, Gloucestershire
General Manager / Front of House Manager Commercial Property / Flexible Office Space Location: Bristol Salary: Competitive, to be confirmed, plus excellent benefits Job Type: Full-time, permanent The Opportunity We are seeking a dynamic, service-led General Manager / Front of House Manager to take full ownership of a flagship flexible office site in Bristol. This is a high-profile, fast-paced role suited to a confident leader who can deliver exceptional client service, maintain outstanding, premium site standards and create a welcoming, professional experience for occupiers and visitors. You will lead day-to-day operations, support client retention, oversee the front-of-house experience and work closely with internal teams, suppliers and clients to ensure the site operates smoothly and commercially. Key Responsibilities As General Manager / Front of House Manager, you will act as the key link between the operations team, on-site staff, clients and suppliers. Your responsibilities will include: Operational Management and Client Retention Build strong relationships with existing clients to support retention, satisfaction and renewals. Oversee the full customer journey, including onboarding, IT setup, offboarding and dilapidation inspections. Handle escalated queries or complaints professionally, ensuring feedback is recorded and acted upon. Identify opportunities to generate additional revenue through meeting rooms, events and enhanced client services. Host events on behalf of the company or its clients Conduct viewings for new or potential customers Lead by example and support the Front of House team to deliver a consistently professional welcome. Ensure all visitors, customers and occupiers receive a seamless, high-quality service experience. Oversee meeting room bookings, including room setup, presentation standards and AV requirements. Manage telephone enquiries and messages when required, maintaining a polished first impression. Lead, motivate and manage the on-site team, ensuring appropriate cover and high performance. Conduct regular one-to-ones, support development and address performance, disciplinary or grievance matters where required. Take ownership of recruitment, including first-stage interviews, onboarding and training. Promote a positive culture that reflects company values and supports continuous improvement. Maintain high site presentation standards through regular reviews and close liaison with the Building Manager. Manage key supplier relationships to ensure service levels are met and value is delivered. Source new suppliers where required and support the smooth running of site operations. Take overall responsibility for health and safety compliance, including staff training and annual document reviews. Manage the central helpdesk, ensuring issues are resolved quickly, professionally and with empathy. Oversee stock control, ordering and monthly bill run checks in partnership with the Finance team. Manage ad-hoc projects for the site as required. Front of House, Reception and Guest Experience Team Leadership and People Management Building, Supplier and Compliance Management Administration and Helpdesk About You We are looking for a proactive, polished and commercially aware manager who thrives in a customer-facing environment and takes pride in delivering excellent service. Proven experience in a customer-facing management role, ideally with front of house or commercial responsibility. Strong experience leading, motivating and developing a team. Excellent organisation skills, attention to detail and ability to prioritise effectively. Confident communication and leadership skills, with the ability to adapt to different situations. Experience within commercial property, serviced offices or flexible workspace is highly desirable. A genuine drive to raise standards and continuously improve. A proactive problem-solver who takes ownership of challenges. Confident, approachable and professional at all times. Client-facing, with meticulous attention to personal presentation and site standards. Calm and efficient under pressure, with the ability to manage a high volume of work. Enhanced holiday plus bank holidays Birthday leave Company pension scheme Uniform allowance Excellent training and career development opportunities Key Behaviours Benefits Apply Now If you are a passionate, service-led leader looking for a challenging and rewarding role, we would love to hear from you. Please apply with your CV to be considered.
Jun 16, 2026
Full time
General Manager / Front of House Manager Commercial Property / Flexible Office Space Location: Bristol Salary: Competitive, to be confirmed, plus excellent benefits Job Type: Full-time, permanent The Opportunity We are seeking a dynamic, service-led General Manager / Front of House Manager to take full ownership of a flagship flexible office site in Bristol. This is a high-profile, fast-paced role suited to a confident leader who can deliver exceptional client service, maintain outstanding, premium site standards and create a welcoming, professional experience for occupiers and visitors. You will lead day-to-day operations, support client retention, oversee the front-of-house experience and work closely with internal teams, suppliers and clients to ensure the site operates smoothly and commercially. Key Responsibilities As General Manager / Front of House Manager, you will act as the key link between the operations team, on-site staff, clients and suppliers. Your responsibilities will include: Operational Management and Client Retention Build strong relationships with existing clients to support retention, satisfaction and renewals. Oversee the full customer journey, including onboarding, IT setup, offboarding and dilapidation inspections. Handle escalated queries or complaints professionally, ensuring feedback is recorded and acted upon. Identify opportunities to generate additional revenue through meeting rooms, events and enhanced client services. Host events on behalf of the company or its clients Conduct viewings for new or potential customers Lead by example and support the Front of House team to deliver a consistently professional welcome. Ensure all visitors, customers and occupiers receive a seamless, high-quality service experience. Oversee meeting room bookings, including room setup, presentation standards and AV requirements. Manage telephone enquiries and messages when required, maintaining a polished first impression. Lead, motivate and manage the on-site team, ensuring appropriate cover and high performance. Conduct regular one-to-ones, support development and address performance, disciplinary or grievance matters where required. Take ownership of recruitment, including first-stage interviews, onboarding and training. Promote a positive culture that reflects company values and supports continuous improvement. Maintain high site presentation standards through regular reviews and close liaison with the Building Manager. Manage key supplier relationships to ensure service levels are met and value is delivered. Source new suppliers where required and support the smooth running of site operations. Take overall responsibility for health and safety compliance, including staff training and annual document reviews. Manage the central helpdesk, ensuring issues are resolved quickly, professionally and with empathy. Oversee stock control, ordering and monthly bill run checks in partnership with the Finance team. Manage ad-hoc projects for the site as required. Front of House, Reception and Guest Experience Team Leadership and People Management Building, Supplier and Compliance Management Administration and Helpdesk About You We are looking for a proactive, polished and commercially aware manager who thrives in a customer-facing environment and takes pride in delivering excellent service. Proven experience in a customer-facing management role, ideally with front of house or commercial responsibility. Strong experience leading, motivating and developing a team. Excellent organisation skills, attention to detail and ability to prioritise effectively. Confident communication and leadership skills, with the ability to adapt to different situations. Experience within commercial property, serviced offices or flexible workspace is highly desirable. A genuine drive to raise standards and continuously improve. A proactive problem-solver who takes ownership of challenges. Confident, approachable and professional at all times. Client-facing, with meticulous attention to personal presentation and site standards. Calm and efficient under pressure, with the ability to manage a high volume of work. Enhanced holiday plus bank holidays Birthday leave Company pension scheme Uniform allowance Excellent training and career development opportunities Key Behaviours Benefits Apply Now If you are a passionate, service-led leader looking for a challenging and rewarding role, we would love to hear from you. Please apply with your CV to be considered.
We are currently recruiting on behalf of a well-established housing organisation for an experienced Housing Options Team Leader to join their Housing Options and Homelessness Service on a temporary basis. This is an excellent opportunity for a motivated housing professional with strong homelessness legislation knowledge and proven leadership experience to lead a frontline team delivering high-quality housing advice, homelessness prevention and relief services. The Role: Houing Options Team Leader As Housing Options Team Leader, you will provide visible and supportive leadership to a busy Housing Options team, ensuring statutory homelessness duties are delivered effectively and customers receive an excellent standard of service. You will oversee complex homelessness cases, support staff development, monitor performance and ensure compliance with relevant housing legislation including the Housing Act 1996 and Homelessness Reduction Act 2017. The successful candidate will play a key role in driving service improvement, supporting prevention-focused outcomes and helping reduce the use of temporary accommodation. Key Responsibilities of a Housing Options Team Leader: Lead, motivate and support a team of Housing Options Officers and Advisors Oversee homelessness assessments, duty decisions and case management Support staff with complex homelessness and safeguarding cases Ensure statutory duties are met in line with legislation and guidance Monitor team performance, KPIs and service standards Conduct case audits and support continuous service improvement Work collaboratively with internal departments and external agencies Support customers facing homelessness, domestic abuse, rough sleeping and other vulnerabilities Handle complaints, escalations and homelessness reviews where required Contribute to reporting, service planning and operational improvements About You To be considered for this role, you will need: Significant experience within Housing Options or Homelessness Services Strong knowledge of: Homelessness Reduction Act 2017 Part VII Housing Act 1996 Localism Act 2011 Relevant homelessness case law Experience managing or supervising staff in a frontline housing environment Strong understanding of prevention and relief duties Experience handling complex homelessness cases and decision-making Excellent communication, leadership and organisational skills Ability to manage competing priorities in a fast-paced environment Experience working with vulnerable households and safeguarding concerns Desirable CIH qualification or working towards one Knowledge of allocations legislation (Part VI Housing Act) Experience using homelessness case management systems Contract Details Temporary contract with strong potential for extension Full-time hours Hybrid working available Immediate or short-notice applicants preferred If this Housing Options Team Leader role is of interest, please apply or contact (url removed)
Jun 16, 2026
Contractor
We are currently recruiting on behalf of a well-established housing organisation for an experienced Housing Options Team Leader to join their Housing Options and Homelessness Service on a temporary basis. This is an excellent opportunity for a motivated housing professional with strong homelessness legislation knowledge and proven leadership experience to lead a frontline team delivering high-quality housing advice, homelessness prevention and relief services. The Role: Houing Options Team Leader As Housing Options Team Leader, you will provide visible and supportive leadership to a busy Housing Options team, ensuring statutory homelessness duties are delivered effectively and customers receive an excellent standard of service. You will oversee complex homelessness cases, support staff development, monitor performance and ensure compliance with relevant housing legislation including the Housing Act 1996 and Homelessness Reduction Act 2017. The successful candidate will play a key role in driving service improvement, supporting prevention-focused outcomes and helping reduce the use of temporary accommodation. Key Responsibilities of a Housing Options Team Leader: Lead, motivate and support a team of Housing Options Officers and Advisors Oversee homelessness assessments, duty decisions and case management Support staff with complex homelessness and safeguarding cases Ensure statutory duties are met in line with legislation and guidance Monitor team performance, KPIs and service standards Conduct case audits and support continuous service improvement Work collaboratively with internal departments and external agencies Support customers facing homelessness, domestic abuse, rough sleeping and other vulnerabilities Handle complaints, escalations and homelessness reviews where required Contribute to reporting, service planning and operational improvements About You To be considered for this role, you will need: Significant experience within Housing Options or Homelessness Services Strong knowledge of: Homelessness Reduction Act 2017 Part VII Housing Act 1996 Localism Act 2011 Relevant homelessness case law Experience managing or supervising staff in a frontline housing environment Strong understanding of prevention and relief duties Experience handling complex homelessness cases and decision-making Excellent communication, leadership and organisational skills Ability to manage competing priorities in a fast-paced environment Experience working with vulnerable households and safeguarding concerns Desirable CIH qualification or working towards one Knowledge of allocations legislation (Part VI Housing Act) Experience using homelessness case management systems Contract Details Temporary contract with strong potential for extension Full-time hours Hybrid working available Immediate or short-notice applicants preferred If this Housing Options Team Leader role is of interest, please apply or contact (url removed)
Interim Head of Customer Management - Electricity Transmission Location: Warwick, UK (Hybrid Working) Contract: Interim Assignment until 31 August 2026 Business Area: Electricity Transmission Salary: Competitive Day Rate About the Role The UK's journey to Net Zero is driving unprecedented demand for electricity transmission connections. As renewable generation, energy storage, data centres, interconnectors and major industrial customers seek access to the transmission network, the volume and complexity of customer projects continues to grow at pace. We are seeking an exceptional Head of Customer Management to lead our customer strategy, stakeholder engagement and commercial performance across Electricity Transmission. This is a high-profile leadership role with responsibility for shaping the customer experience, influencing industry reform, and ensuring our connections process is fit for a Net Zero future. Reporting into the senior leadership team, you will provide strategic direction across the business, championing a customer and stakeholder-centric approach while balancing the needs of individual customers with the long-term interests of the wider network and industry. You will lead a highly skilled team responsible for managing customer relationships across the end-to-end connections journey, delivering licensed and unlicensed revenue targets, improving regulatory performance, and driving transformational change across the organisation and wider industry. What You'll Be Doing As Head of Customer Management, you will: Develop and deliver Electricity Transmission's customer experience strategy and transformation roadmap. Lead a team providing a seamless end-to-end customer experience across all customer projects and technologies. Ensure customer insight and stakeholder feedback directly influence strategic priorities and operational decision-making. Lead the management of customer escalations, concerns and complaints, ensuring timely and effective resolution. Drive performance against regulatory incentives, including Quality of Connections and Timely Connections measures. Ensure compliance with all relevant connection licence obligations. Lead strategic relationships with key industry stakeholders including regulators, system operators, government bodies, trade associations and major customers. Represent the business at senior industry forums, customer events and stakeholder meetings. Lead industry-wide collaboration to reform and modernise the connections process, ensuring it supports the transition to Net Zero. Drive the adoption of digital tools, systems and new ways of working that improve customer outcomes and operational efficiency. Oversee the delivery of licensed connection projects and growth of the unlicensed revenue portfolio, including consultancy, capital and maintenance services. Ensure strong collaboration across the wider organisation to deliver outstanding customer outcomes and commercial value. Champion a culture of continuous improvement, innovation and customer focus across the business. What We're Looking For You'll be an experienced senior leader with a proven track record of delivering customer, commercial and transformation outcomes within a complex and highly regulated environment. Essential Experience Degree qualified or equivalent professional experience. Significant experience in customer management, stakeholder engagement and relationship management. Strong commercial leadership experience, including managing major customer relationships and contractual performance. Demonstrable success leading large-scale business transformation and change programmes. Experience leading cross-functional teams within large, complex organisations. Extensive experience influencing and engaging executive-level stakeholders. Strong understanding of customer experience strategy, performance improvement and organisational change. Experience using data, insight and customer intelligence to inform strategic decision-making. Proven ability to build trusted relationships across internal and external stakeholder groups. Excellent communication, influencing and negotiation skills. Desirable Experience Deep knowledge of the UK energy sector and electricity transmission industry. Understanding of energy regulation, market arrangements and future industry developments. Experience working with regulators, government bodies and industry forums. Knowledge of RIIO frameworks, customer incentive mechanisms and stakeholder engagement requirements. Experience delivering digital transformation programmes. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon is an employment consultancy. We put expertise, energy, and passion into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an all-encompassing environment that helps them thrive. Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunity's employer. Please email me
Jun 16, 2026
Contractor
Interim Head of Customer Management - Electricity Transmission Location: Warwick, UK (Hybrid Working) Contract: Interim Assignment until 31 August 2026 Business Area: Electricity Transmission Salary: Competitive Day Rate About the Role The UK's journey to Net Zero is driving unprecedented demand for electricity transmission connections. As renewable generation, energy storage, data centres, interconnectors and major industrial customers seek access to the transmission network, the volume and complexity of customer projects continues to grow at pace. We are seeking an exceptional Head of Customer Management to lead our customer strategy, stakeholder engagement and commercial performance across Electricity Transmission. This is a high-profile leadership role with responsibility for shaping the customer experience, influencing industry reform, and ensuring our connections process is fit for a Net Zero future. Reporting into the senior leadership team, you will provide strategic direction across the business, championing a customer and stakeholder-centric approach while balancing the needs of individual customers with the long-term interests of the wider network and industry. You will lead a highly skilled team responsible for managing customer relationships across the end-to-end connections journey, delivering licensed and unlicensed revenue targets, improving regulatory performance, and driving transformational change across the organisation and wider industry. What You'll Be Doing As Head of Customer Management, you will: Develop and deliver Electricity Transmission's customer experience strategy and transformation roadmap. Lead a team providing a seamless end-to-end customer experience across all customer projects and technologies. Ensure customer insight and stakeholder feedback directly influence strategic priorities and operational decision-making. Lead the management of customer escalations, concerns and complaints, ensuring timely and effective resolution. Drive performance against regulatory incentives, including Quality of Connections and Timely Connections measures. Ensure compliance with all relevant connection licence obligations. Lead strategic relationships with key industry stakeholders including regulators, system operators, government bodies, trade associations and major customers. Represent the business at senior industry forums, customer events and stakeholder meetings. Lead industry-wide collaboration to reform and modernise the connections process, ensuring it supports the transition to Net Zero. Drive the adoption of digital tools, systems and new ways of working that improve customer outcomes and operational efficiency. Oversee the delivery of licensed connection projects and growth of the unlicensed revenue portfolio, including consultancy, capital and maintenance services. Ensure strong collaboration across the wider organisation to deliver outstanding customer outcomes and commercial value. Champion a culture of continuous improvement, innovation and customer focus across the business. What We're Looking For You'll be an experienced senior leader with a proven track record of delivering customer, commercial and transformation outcomes within a complex and highly regulated environment. Essential Experience Degree qualified or equivalent professional experience. Significant experience in customer management, stakeholder engagement and relationship management. Strong commercial leadership experience, including managing major customer relationships and contractual performance. Demonstrable success leading large-scale business transformation and change programmes. Experience leading cross-functional teams within large, complex organisations. Extensive experience influencing and engaging executive-level stakeholders. Strong understanding of customer experience strategy, performance improvement and organisational change. Experience using data, insight and customer intelligence to inform strategic decision-making. Proven ability to build trusted relationships across internal and external stakeholder groups. Excellent communication, influencing and negotiation skills. Desirable Experience Deep knowledge of the UK energy sector and electricity transmission industry. Understanding of energy regulation, market arrangements and future industry developments. Experience working with regulators, government bodies and industry forums. Knowledge of RIIO frameworks, customer incentive mechanisms and stakeholder engagement requirements. Experience delivering digital transformation programmes. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon is an employment consultancy. We put expertise, energy, and passion into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an all-encompassing environment that helps them thrive. Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunity's employer. Please email me
About the Role At Porsche Centre Tewkesbury we have a very exciting opportunity to join our team as a Service Team Leader. This is a new role for our team, so we are looking for an established Team Leader or Deputy Service Manager who has experience of leading a Service team in the automotive industry. This role is 42.5 hours per week and attracts an OTE of 45,000. Job Opportunity Key responsibilities: Assist the Service Manager in the day-to-day running of the department and lead by example to deliver a consistent strong performance by motivating the service team. Seeing customers to support and help the efficiency of the front desk. Effectively train, mentor & coach Service Advisors to ensure we are providing the highest standards of customer service Ensuring customer satisfaction with work carried out and advising of future service or repair priorities. Achieve both the business and manufacturer KPIs for performance leading. Work collaboratively with the Workshop team to ensure all tasks are completed to the agreed time scales. Allocate and distribute job cards to advisors whilst ensuring accuracy of information and costings. Manage the collection and delivery diary including allocating jobs to drivers. Maintain effective relationships with prep, admin and warranty to achieve the manufacturer process and audit requirements. Work effectively with the workshop controller to pro-actively support, resolve issues and prevent customer complaints. Identify and drive a performance that exceeds market competition and best practice in the industry. Essential Skills Essential Skills: At least 5 years of experience of working as a Service Advisor in a franchised dealership Experience as a Team Leader or Deputy Service Manager Experience of and confidence in resolving customer feedback in a timely manner Knowledge of Microsoft Office, Excel and Kerridge Familiarity of warranty procedures would be advantageous Please send us an up to date CV and a Cover Letter addressing why you would be a good fit for this role. Benefits Bonus scheme Private Medical Insurance Health cash plan - Claim back medical costs Rewards platform - Gym & high street discounts 25 Days Holiday (plus Bank Holidays) Contributory Pension Scheme Regular Pay Reviews Life Assurance Servicing, Parts and Accessories Discounts Employee Assistance Programme Staff Referral Scheme Learning and Development Enhanced Family Leave Volunteering Opportunities Onsite Parking
Jun 16, 2026
Full time
About the Role At Porsche Centre Tewkesbury we have a very exciting opportunity to join our team as a Service Team Leader. This is a new role for our team, so we are looking for an established Team Leader or Deputy Service Manager who has experience of leading a Service team in the automotive industry. This role is 42.5 hours per week and attracts an OTE of 45,000. Job Opportunity Key responsibilities: Assist the Service Manager in the day-to-day running of the department and lead by example to deliver a consistent strong performance by motivating the service team. Seeing customers to support and help the efficiency of the front desk. Effectively train, mentor & coach Service Advisors to ensure we are providing the highest standards of customer service Ensuring customer satisfaction with work carried out and advising of future service or repair priorities. Achieve both the business and manufacturer KPIs for performance leading. Work collaboratively with the Workshop team to ensure all tasks are completed to the agreed time scales. Allocate and distribute job cards to advisors whilst ensuring accuracy of information and costings. Manage the collection and delivery diary including allocating jobs to drivers. Maintain effective relationships with prep, admin and warranty to achieve the manufacturer process and audit requirements. Work effectively with the workshop controller to pro-actively support, resolve issues and prevent customer complaints. Identify and drive a performance that exceeds market competition and best practice in the industry. Essential Skills Essential Skills: At least 5 years of experience of working as a Service Advisor in a franchised dealership Experience as a Team Leader or Deputy Service Manager Experience of and confidence in resolving customer feedback in a timely manner Knowledge of Microsoft Office, Excel and Kerridge Familiarity of warranty procedures would be advantageous Please send us an up to date CV and a Cover Letter addressing why you would be a good fit for this role. Benefits Bonus scheme Private Medical Insurance Health cash plan - Claim back medical costs Rewards platform - Gym & high street discounts 25 Days Holiday (plus Bank Holidays) Contributory Pension Scheme Regular Pay Reviews Life Assurance Servicing, Parts and Accessories Discounts Employee Assistance Programme Staff Referral Scheme Learning and Development Enhanced Family Leave Volunteering Opportunities Onsite Parking
Join Our Team as a Cleaning / Domestic Supervisor! Are you passionate about maintaining cleanliness and hygiene in a healthcare environment? Do you have the leadership skills to supervise a dedicated team? If so, we want to hear from you! Position: Cleaning / Domestic Supervisor Location: Harplands Hospital, Stoke-on-Trent Contract Type: Fixed Term Contract (3 months with strong potential of extension) Hourly Rate: 13.37 Working Pattern: 4-week rota, including weekends, shifts between 7:00am - 8:00pm Role Overview: As the Cleaning / Domestic Supervisor, you will play a vital role in ensuring that our inpatient areas are kept clean and hygienic. Your leadership will be essential in coordinating cleaning and portering services, maintaining high standards of quality and safety for patients, staff, and visitors alike. You'll be the key link between ward teams and support services, ensuring smooth operations and outstanding customer satisfaction. Key Responsibilities: Supervise and support a dedicated team of cleaning staff, ward hosts, and porters. Manage rotas, attendance, annual leave, and sickness efficiently. Ensure all cleaning services meet required standards and schedules. Conduct quality checks and resolve issues promptly to maintain high standards. Train staff and conduct competency checks to foster development. Uphold health & safety, infection control, and food safety compliance. Handle feedback and complaints professionally, ensuring a positive experience. Maintain stock levels and ensure equipment is used safely and effectively. Liaise with ward teams to ensure seamless service delivery. Requirements: Supervisory experience in cleaning, facilities, or a similar role. Experience in a healthcare or service environment is preferred. Strong communication and IT skills are essential. A solid understanding of hygiene and safety standards. Ability to thrive in a physically active role. Additional Qualities: Flexible, organised, and able to work under pressure. Comfortable working in a clinical environment. Willingness to complete required training (e.g., COSHH, Food Safety). Why Join Us? This is your chance to make a real difference in the healthcare community! We believe that a clean environment is essential for patient recovery and satisfaction. If you're ready to bring your skills to a meaningful role, apply today and start your journey with us! Application Process: Please note that we use generative AI tools to support our screening process for a fair and consistent experience for all applicants. All final hiring decisions are made by our recruitment team. If you do not hear from us within five working days, your application may not have progressed this time. We encourage you to apply for future opportunities. Inclusivity Commitment: We are a disability-confident employer, dedicated to an inclusive and accessible recruitment process. We support candidates of all backgrounds and abilities to apply. If you require reasonable adjustments at any stage, please let us know, and we will be happy to assist you. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity's, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Take the next step in your career and apply today! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Jun 16, 2026
Seasonal
Join Our Team as a Cleaning / Domestic Supervisor! Are you passionate about maintaining cleanliness and hygiene in a healthcare environment? Do you have the leadership skills to supervise a dedicated team? If so, we want to hear from you! Position: Cleaning / Domestic Supervisor Location: Harplands Hospital, Stoke-on-Trent Contract Type: Fixed Term Contract (3 months with strong potential of extension) Hourly Rate: 13.37 Working Pattern: 4-week rota, including weekends, shifts between 7:00am - 8:00pm Role Overview: As the Cleaning / Domestic Supervisor, you will play a vital role in ensuring that our inpatient areas are kept clean and hygienic. Your leadership will be essential in coordinating cleaning and portering services, maintaining high standards of quality and safety for patients, staff, and visitors alike. You'll be the key link between ward teams and support services, ensuring smooth operations and outstanding customer satisfaction. Key Responsibilities: Supervise and support a dedicated team of cleaning staff, ward hosts, and porters. Manage rotas, attendance, annual leave, and sickness efficiently. Ensure all cleaning services meet required standards and schedules. Conduct quality checks and resolve issues promptly to maintain high standards. Train staff and conduct competency checks to foster development. Uphold health & safety, infection control, and food safety compliance. Handle feedback and complaints professionally, ensuring a positive experience. Maintain stock levels and ensure equipment is used safely and effectively. Liaise with ward teams to ensure seamless service delivery. Requirements: Supervisory experience in cleaning, facilities, or a similar role. Experience in a healthcare or service environment is preferred. Strong communication and IT skills are essential. A solid understanding of hygiene and safety standards. Ability to thrive in a physically active role. Additional Qualities: Flexible, organised, and able to work under pressure. Comfortable working in a clinical environment. Willingness to complete required training (e.g., COSHH, Food Safety). Why Join Us? This is your chance to make a real difference in the healthcare community! We believe that a clean environment is essential for patient recovery and satisfaction. If you're ready to bring your skills to a meaningful role, apply today and start your journey with us! Application Process: Please note that we use generative AI tools to support our screening process for a fair and consistent experience for all applicants. All final hiring decisions are made by our recruitment team. If you do not hear from us within five working days, your application may not have progressed this time. We encourage you to apply for future opportunities. Inclusivity Commitment: We are a disability-confident employer, dedicated to an inclusive and accessible recruitment process. We support candidates of all backgrounds and abilities to apply. If you require reasonable adjustments at any stage, please let us know, and we will be happy to assist you. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity's, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Take the next step in your career and apply today! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Scheme Manager - Warwick House (Bedford) Location: Warwick House, Bedford Salary: £19,656 per annum Vacancy Type: Permanent, Part Time (30 hours per week) Are you passionate about helping people live independently in a safe and supportive environment? At Stonewater, we re looking for a proactive and caring individual to join us at Warwick House, a welcoming retirement living scheme just a short walk away from Bedford town centre. As our Scheme Manager , you ll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring our residents feel safe, supported, and empowered to live independently. You ll take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure we meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you ll be confident in taking appropriate action to ensure residents wellbeing is always prioritised. What we re looking for Experience in housing or customer-facing roles. Strong IT skills (Microsoft Office) and a willingness to learn new systems. Excellent record-keeping and attention to detail. A self-starter with great organisational skills and a passion for helping others. Clear communicator who works well with residents, colleagues, contractors, and external agencies. A practical problem-solver who delivers high-quality work and meets deadlines. Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints. Previous applicants need not apply Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Jun 16, 2026
Full time
Scheme Manager - Warwick House (Bedford) Location: Warwick House, Bedford Salary: £19,656 per annum Vacancy Type: Permanent, Part Time (30 hours per week) Are you passionate about helping people live independently in a safe and supportive environment? At Stonewater, we re looking for a proactive and caring individual to join us at Warwick House, a welcoming retirement living scheme just a short walk away from Bedford town centre. As our Scheme Manager , you ll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring our residents feel safe, supported, and empowered to live independently. You ll take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure we meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you ll be confident in taking appropriate action to ensure residents wellbeing is always prioritised. What we re looking for Experience in housing or customer-facing roles. Strong IT skills (Microsoft Office) and a willingness to learn new systems. Excellent record-keeping and attention to detail. A self-starter with great organisational skills and a passion for helping others. Clear communicator who works well with residents, colleagues, contractors, and external agencies. A practical problem-solver who delivers high-quality work and meets deadlines. Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints. Previous applicants need not apply Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Retail Bureau Manager (Store Manager) Hours: 30h p/w Location/s: Bishop's Stortford Responsible for: A small team of Retail Colleagues. Shift Pattern: Monday - Sunday Lead the Way as a Retail Bureau Manager Are you a natural leader who thrives in a fast-paced, customer-focused environment? Do you have a passion for retail, financial services, and driving performance? At eurochange, our Bureau Managers don t just manage branches they inspire, empower, and set the standard for delivering exceptional service. As a Bureau Manager, you ll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer s experience seamless and memorable. From hitting sales targets and ensuring compliance to building a motivated, high-performing team, you ll play a key role in bringing our purpose to life. What you'll be doing on a day-to-day basis Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies Inspire and coach your team to deliver personalised, engaging experiences for every customer Build lasting relationships with customers, understanding their travel needs and matching them with the right products Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally Lead by example in delivering our eurochange sales framework and maintaining our high standards Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust Conduct regular cash reconciliations and audits to manage risk and minimise losses Analyse branch KPIs and performance data to identify opportunities for improvement Train and mentor your team to grow their skills, confidence, and careers Manage operational excellence by keeping your branch organised, secure, and compliant with all regulations Collaborate with peers, Regional Managers, and Support Centre teams to share insights and drive success across the wider business Proactively seek opportunities to innovate and improve processes that enhance the customer experience. Our Leadership Behaviours As a Bureau Manager, you ll be expected to: Lead by example, embodying eurochange s values in every interaction Communicate clearly and confidently, ensuring your team knows what s expected and feels supported Empower your team to make decisions, solve problems, and take ownership of their performance Recognise and celebrate success, motivating your team to achieve and exceed their targets Demonstrate resilience and adaptability in a fast-paced retail environment Foster a positive, inclusive workplace where everyone feels valued and can thrive Give and receive feedback openly and constructively, always looking for ways to improve Stay commercially aware, understanding how your decisions impact the branch and the wider business The Stand-Out Qualities to Be Part of Proven experience leading teams in a retail, banking, or financial services environment A commercial mindset with a track record of meeting and exceeding sales targets Strong leadership skills with the ability to motivate, coach, and develop others Financial acumen, including managing budgets, cash handling, and risk controls Knowledge of AML, KYC, and financial compliance standards A passion for customer service and relationship building Excellent communication, problem-solving, and organisational skills Our Perks Are Out of This World! Colleague Rate on Travel Money 28 days holiday (inclusive of bank holidays) High Street Discounts Free 24/7 Virtual GP service for you and your family Cycle to Work Scheme Employee Wellbeing & Financial Support through Retail Trust Employee Assistance Programme because you matter! Wagestream access your earned wages when you need it Recognition Awards for outstanding service Additional holiday entitlement after 1 year Life Assurance and much more! Our Vision To be the UK s go-to travel money provider, adding value to every customer s journey. Our Purpose Foreign exchange but better, simpler & more convenient. We re the trusted inspirational experts. Our Values We Strive We Trust We re Aspirational We re Responsible We re Sincere
Jun 16, 2026
Full time
Retail Bureau Manager (Store Manager) Hours: 30h p/w Location/s: Bishop's Stortford Responsible for: A small team of Retail Colleagues. Shift Pattern: Monday - Sunday Lead the Way as a Retail Bureau Manager Are you a natural leader who thrives in a fast-paced, customer-focused environment? Do you have a passion for retail, financial services, and driving performance? At eurochange, our Bureau Managers don t just manage branches they inspire, empower, and set the standard for delivering exceptional service. As a Bureau Manager, you ll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer s experience seamless and memorable. From hitting sales targets and ensuring compliance to building a motivated, high-performing team, you ll play a key role in bringing our purpose to life. What you'll be doing on a day-to-day basis Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies Inspire and coach your team to deliver personalised, engaging experiences for every customer Build lasting relationships with customers, understanding their travel needs and matching them with the right products Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally Lead by example in delivering our eurochange sales framework and maintaining our high standards Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust Conduct regular cash reconciliations and audits to manage risk and minimise losses Analyse branch KPIs and performance data to identify opportunities for improvement Train and mentor your team to grow their skills, confidence, and careers Manage operational excellence by keeping your branch organised, secure, and compliant with all regulations Collaborate with peers, Regional Managers, and Support Centre teams to share insights and drive success across the wider business Proactively seek opportunities to innovate and improve processes that enhance the customer experience. Our Leadership Behaviours As a Bureau Manager, you ll be expected to: Lead by example, embodying eurochange s values in every interaction Communicate clearly and confidently, ensuring your team knows what s expected and feels supported Empower your team to make decisions, solve problems, and take ownership of their performance Recognise and celebrate success, motivating your team to achieve and exceed their targets Demonstrate resilience and adaptability in a fast-paced retail environment Foster a positive, inclusive workplace where everyone feels valued and can thrive Give and receive feedback openly and constructively, always looking for ways to improve Stay commercially aware, understanding how your decisions impact the branch and the wider business The Stand-Out Qualities to Be Part of Proven experience leading teams in a retail, banking, or financial services environment A commercial mindset with a track record of meeting and exceeding sales targets Strong leadership skills with the ability to motivate, coach, and develop others Financial acumen, including managing budgets, cash handling, and risk controls Knowledge of AML, KYC, and financial compliance standards A passion for customer service and relationship building Excellent communication, problem-solving, and organisational skills Our Perks Are Out of This World! Colleague Rate on Travel Money 28 days holiday (inclusive of bank holidays) High Street Discounts Free 24/7 Virtual GP service for you and your family Cycle to Work Scheme Employee Wellbeing & Financial Support through Retail Trust Employee Assistance Programme because you matter! Wagestream access your earned wages when you need it Recognition Awards for outstanding service Additional holiday entitlement after 1 year Life Assurance and much more! Our Vision To be the UK s go-to travel money provider, adding value to every customer s journey. Our Purpose Foreign exchange but better, simpler & more convenient. We re the trusted inspirational experts. Our Values We Strive We Trust We re Aspirational We re Responsible We re Sincere
Senior Property Manager Basic Salary negotiable up to £40,000 Further earning opportunities and generous staff benefits Lead. Develop. Improve. We're looking for an experienced Property Management professional to join us as a Senior Property Manager , leading a team of 4 Property Managers responsible for around 700 fully managed properties within one of the UK's fastest-growing and most recognised property businesses. This is an excellent opportunity for a Senior Property Manager who enjoys developing people, improving performance and delivering outstanding customer service. Why Join Us? Career Progression Clear opportunities to progress within Property Management leadership and into wider areas of the business, including Lettings, Estate Agency and Operations. Outstanding Support Our Property Managers are backed by specialist teams, including: Dedicated pre-tenancy support Credit control team Local branch support Streamlined processes and systems Ongoing Development Leadership coaching and training Regular development opportunities Recognition and incentive programmes The Role As Senior Property Manager , you'll oversee the day-to-day operation of the department, ensuring high standards of customer service, compliance and team performance. Key Responsibilities Lead, coach and develop a team of 4 Property Managers Conduct regular 1:1s and performance reviews Monitor KPIs, workloads and service standards Oversee maintenance, compliance, inspections and tenancy end processes Handle escalated complaints and complex cases Drive process improvements and operational efficiency Support recruitment, onboarding and team development Report performance and provide updates to senior leadership About You You'll have: Experience in Residential Property Management Previous leadership, management or mentoring experience Strong knowledge of compliance and property management processes Excellent communication and stakeholder management skills A proactive approach to problem solving and team development Good commercial awareness and KPI management experience What Success Looks Like A motivated, high-performing team Excellent customer service outcomes Improved efficiency and service standards Development of future leaders within the department If you're ready to take the next step in your Property Management career as a Senior Property Manager and lead a successful team within a growing business, we'd love to hear from you. Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Adam Howes on LinkedIn.
Jun 16, 2026
Full time
Senior Property Manager Basic Salary negotiable up to £40,000 Further earning opportunities and generous staff benefits Lead. Develop. Improve. We're looking for an experienced Property Management professional to join us as a Senior Property Manager , leading a team of 4 Property Managers responsible for around 700 fully managed properties within one of the UK's fastest-growing and most recognised property businesses. This is an excellent opportunity for a Senior Property Manager who enjoys developing people, improving performance and delivering outstanding customer service. Why Join Us? Career Progression Clear opportunities to progress within Property Management leadership and into wider areas of the business, including Lettings, Estate Agency and Operations. Outstanding Support Our Property Managers are backed by specialist teams, including: Dedicated pre-tenancy support Credit control team Local branch support Streamlined processes and systems Ongoing Development Leadership coaching and training Regular development opportunities Recognition and incentive programmes The Role As Senior Property Manager , you'll oversee the day-to-day operation of the department, ensuring high standards of customer service, compliance and team performance. Key Responsibilities Lead, coach and develop a team of 4 Property Managers Conduct regular 1:1s and performance reviews Monitor KPIs, workloads and service standards Oversee maintenance, compliance, inspections and tenancy end processes Handle escalated complaints and complex cases Drive process improvements and operational efficiency Support recruitment, onboarding and team development Report performance and provide updates to senior leadership About You You'll have: Experience in Residential Property Management Previous leadership, management or mentoring experience Strong knowledge of compliance and property management processes Excellent communication and stakeholder management skills A proactive approach to problem solving and team development Good commercial awareness and KPI management experience What Success Looks Like A motivated, high-performing team Excellent customer service outcomes Improved efficiency and service standards Development of future leaders within the department If you're ready to take the next step in your Property Management career as a Senior Property Manager and lead a successful team within a growing business, we'd love to hear from you. Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Adam Howes on LinkedIn.
We are recruiting on behalf of our client for an experienced and dedicated Registered Manager to lead and develop high-quality domiciliary care and supported living services across Bristol. This is an exciting opportunity for a motivated Registered Manager with a strong background in home care, complex healthcare packages, and service development. The successful Registered Manager will play a key role in ensuring the delivery of safe, effective, and person-centred support while driving operational excellence, regulatory compliance, and sustainable service growth. Experience working with Integrated Care Boards (ICBs), complex healthcare packages, Continuing Healthcare (CHC), or community-based care services would be highly advantageous. Experience within supported living, learning disabilities, or specialist care services would also be beneficial. About the Role As a Registered Manager , you will hold overall responsibility for the leadership, management, and performance of domiciliary care and supported living services, ensuring all services operate in line with CQC regulations, best practice standards, and organisational values. You will oversee care delivery, quality assurance, safeguarding, staffing, compliance, and business development while ensuring individuals receive personalised support that promotes independence, wellbeing, and positive outcomes. Working closely with service users, families, healthcare professionals, commissioners, local authorities, and Integrated Care Boards (ICBs), you will support the growth of complex care and community-based services while maintaining exceptional standards of care. This role is ideal for an experienced Registered Manager who combines strong operational leadership with a passion for delivering high-quality care and developing services. Key Responsibilities Provide overall leadership and management of domiciliary care and supported living services Maintain CQC registration and ensure full compliance with regulatory requirements and industry best practice Oversee the safe and effective delivery of person-centred care services across all areas of the organisation Lead, supervise, and develop care teams to ensure high standards of performance, engagement, and service delivery Manage care assessments, reviews, risk assessments, and support plans to ensure they remain responsive to individual needs Develop and maintain positive relationships with service users, families, healthcare professionals, commissioners, local authorities, and ICB partners Support the development and growth of complex healthcare and Continuing Healthcare (CHC) packages Monitor safeguarding concerns, incidents, complaints, and investigations, ensuring appropriate actions are taken Lead quality assurance processes, audits, service reviews, and continuous improvement initiatives Oversee staffing, workforce planning, rota management, and resource allocation Ensure accurate record keeping, reporting, and compliance documentation Support business growth, occupancy, and service development opportunities Participate in on-call duties and provide management support when required About You NVQ/QCF Level 5 in Health and Social Care or equivalent qualification Current Registered Manager status or eligibility to register with CQC Proven experience managing domiciliary care services, home care branches, or community-based care services Strong understanding of CQC regulations, safeguarding, governance, and quality assurance processes Experience working with complex healthcare packages, Continuing Healthcare (CHC), or Integrated Care Boards (ICBs) Experience within supported living services and/or supporting individuals with learning disabilities would be advantageous Strong knowledge of care planning, assessments, risk management, and person-centred care Excellent leadership, communication, organisational, and relationship-building skills Commercial awareness and experience supporting service growth and development Ability to manage multiple priorities and lead teams effectively in a fast-paced environment Full UK driving licence and access to a vehicle Benefits: Attractive and competitive salary package Paid sick leave Company-contributed pension scheme Comprehensive health and wellbeing programme Ongoing training and professional development opportunities Clear career progression pathway towards Registered Manager Positive, supportive, and team-oriented working environment Apply Now If you are an experienced care professional looking to take the next step in your leadership career, we would love to hear from you. Apply today to join a forward-thinking organisation where you can make a meaningful impact on the lives of those receiving care while developing your own career within health and social care. At Olive Recruit , we are committed to fostering a workplace culture that embraces diversity and promotes inclusivity. Our core values, Integrity, Impact, Inclusivity, and Innovation, guide our efforts to create an environment where every employee feels valued, respected, and empowered to excel. As a recruitment agency, we prioritise sourcing and placing diverse candidates with our clients, recognising that diverse perspectives are essential for business success and inclusive work environments. We take great pride in celebrating the unique backgrounds and experiences of our team members and candidates. By embracing these different perspectives, we not only create a great place to work but also better serve our clients. Your individuality is what makes our team strong. Join us in championing our values and building a workplace where everyone can thrive. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All colleagues are expected to share this commitment and participate fully in safeguarding training and processes. The successful applicant will undergo a free enhanced disclosure from the disclosure barring service & other compliance checks required.
Jun 16, 2026
Full time
We are recruiting on behalf of our client for an experienced and dedicated Registered Manager to lead and develop high-quality domiciliary care and supported living services across Bristol. This is an exciting opportunity for a motivated Registered Manager with a strong background in home care, complex healthcare packages, and service development. The successful Registered Manager will play a key role in ensuring the delivery of safe, effective, and person-centred support while driving operational excellence, regulatory compliance, and sustainable service growth. Experience working with Integrated Care Boards (ICBs), complex healthcare packages, Continuing Healthcare (CHC), or community-based care services would be highly advantageous. Experience within supported living, learning disabilities, or specialist care services would also be beneficial. About the Role As a Registered Manager , you will hold overall responsibility for the leadership, management, and performance of domiciliary care and supported living services, ensuring all services operate in line with CQC regulations, best practice standards, and organisational values. You will oversee care delivery, quality assurance, safeguarding, staffing, compliance, and business development while ensuring individuals receive personalised support that promotes independence, wellbeing, and positive outcomes. Working closely with service users, families, healthcare professionals, commissioners, local authorities, and Integrated Care Boards (ICBs), you will support the growth of complex care and community-based services while maintaining exceptional standards of care. This role is ideal for an experienced Registered Manager who combines strong operational leadership with a passion for delivering high-quality care and developing services. Key Responsibilities Provide overall leadership and management of domiciliary care and supported living services Maintain CQC registration and ensure full compliance with regulatory requirements and industry best practice Oversee the safe and effective delivery of person-centred care services across all areas of the organisation Lead, supervise, and develop care teams to ensure high standards of performance, engagement, and service delivery Manage care assessments, reviews, risk assessments, and support plans to ensure they remain responsive to individual needs Develop and maintain positive relationships with service users, families, healthcare professionals, commissioners, local authorities, and ICB partners Support the development and growth of complex healthcare and Continuing Healthcare (CHC) packages Monitor safeguarding concerns, incidents, complaints, and investigations, ensuring appropriate actions are taken Lead quality assurance processes, audits, service reviews, and continuous improvement initiatives Oversee staffing, workforce planning, rota management, and resource allocation Ensure accurate record keeping, reporting, and compliance documentation Support business growth, occupancy, and service development opportunities Participate in on-call duties and provide management support when required About You NVQ/QCF Level 5 in Health and Social Care or equivalent qualification Current Registered Manager status or eligibility to register with CQC Proven experience managing domiciliary care services, home care branches, or community-based care services Strong understanding of CQC regulations, safeguarding, governance, and quality assurance processes Experience working with complex healthcare packages, Continuing Healthcare (CHC), or Integrated Care Boards (ICBs) Experience within supported living services and/or supporting individuals with learning disabilities would be advantageous Strong knowledge of care planning, assessments, risk management, and person-centred care Excellent leadership, communication, organisational, and relationship-building skills Commercial awareness and experience supporting service growth and development Ability to manage multiple priorities and lead teams effectively in a fast-paced environment Full UK driving licence and access to a vehicle Benefits: Attractive and competitive salary package Paid sick leave Company-contributed pension scheme Comprehensive health and wellbeing programme Ongoing training and professional development opportunities Clear career progression pathway towards Registered Manager Positive, supportive, and team-oriented working environment Apply Now If you are an experienced care professional looking to take the next step in your leadership career, we would love to hear from you. Apply today to join a forward-thinking organisation where you can make a meaningful impact on the lives of those receiving care while developing your own career within health and social care. At Olive Recruit , we are committed to fostering a workplace culture that embraces diversity and promotes inclusivity. Our core values, Integrity, Impact, Inclusivity, and Innovation, guide our efforts to create an environment where every employee feels valued, respected, and empowered to excel. As a recruitment agency, we prioritise sourcing and placing diverse candidates with our clients, recognising that diverse perspectives are essential for business success and inclusive work environments. We take great pride in celebrating the unique backgrounds and experiences of our team members and candidates. By embracing these different perspectives, we not only create a great place to work but also better serve our clients. Your individuality is what makes our team strong. Join us in championing our values and building a workplace where everyone can thrive. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All colleagues are expected to share this commitment and participate fully in safeguarding training and processes. The successful applicant will undergo a free enhanced disclosure from the disclosure barring service & other compliance checks required.
Property Management Team Leader Basic Salary negotiable up to £40,000 Further earning opportunities and generous staff benefits Lead. Develop. Improve. We're looking for an experienced Property Management professional to join us as a Property Management Team Leader, leading a team of 4 Property Managers responsible for around 700 fully managed properties within one of the UK's fastest-growing and most recognised property businesses. This is an excellent opportunity for a Property Management Team Leader who enjoys developing people, improving performance and delivering outstanding customer service. Why Join Us? Career Progression Clear opportunities to progress within Property Management leadership and into wider areas of the business, including Lettings, Estate Agency and Operations. Outstanding Support Our Property Managers are backed by specialist teams, including: Dedicated pre-tenancy support Credit control team Local branch support Streamlined processes and systems Ongoing Development Leadership coaching and training Regular development opportunities Recognition and incentive programmes The Role As Property Management Team Leader, you'll oversee the day-to-day operation of the department, ensuring high standards of customer service, compliance and team performance. Key Responsibilities Lead, coach and develop a team of 4 Property Managers Conduct regular 1:1s and performance reviews Monitor KPIs, workloads and service standards Oversee maintenance, compliance, inspections and tenancy end processes Handle escalated complaints and complex cases Drive process improvements and operational efficiency Support recruitment, onboarding and team development Report performance and provide updates to senior leadership About You You'll have: Experience in Residential Property Management Previous leadership, management or mentoring experience Strong knowledge of compliance and property management processes Excellent communication and stakeholder management skills A proactive approach to problem solving and team development Good commercial awareness and KPI management experience What Success Looks Like A motivated, high-performing team Excellent customer service outcomes Improved efficiency and service standards Development of future leaders within the department If you're ready to take the next step in your Property Management career as a Property Management Team Leader and lead a successful team within a growing business, we'd love to hear from you. Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Adam Howes on LinkedIn.
Jun 16, 2026
Full time
Property Management Team Leader Basic Salary negotiable up to £40,000 Further earning opportunities and generous staff benefits Lead. Develop. Improve. We're looking for an experienced Property Management professional to join us as a Property Management Team Leader, leading a team of 4 Property Managers responsible for around 700 fully managed properties within one of the UK's fastest-growing and most recognised property businesses. This is an excellent opportunity for a Property Management Team Leader who enjoys developing people, improving performance and delivering outstanding customer service. Why Join Us? Career Progression Clear opportunities to progress within Property Management leadership and into wider areas of the business, including Lettings, Estate Agency and Operations. Outstanding Support Our Property Managers are backed by specialist teams, including: Dedicated pre-tenancy support Credit control team Local branch support Streamlined processes and systems Ongoing Development Leadership coaching and training Regular development opportunities Recognition and incentive programmes The Role As Property Management Team Leader, you'll oversee the day-to-day operation of the department, ensuring high standards of customer service, compliance and team performance. Key Responsibilities Lead, coach and develop a team of 4 Property Managers Conduct regular 1:1s and performance reviews Monitor KPIs, workloads and service standards Oversee maintenance, compliance, inspections and tenancy end processes Handle escalated complaints and complex cases Drive process improvements and operational efficiency Support recruitment, onboarding and team development Report performance and provide updates to senior leadership About You You'll have: Experience in Residential Property Management Previous leadership, management or mentoring experience Strong knowledge of compliance and property management processes Excellent communication and stakeholder management skills A proactive approach to problem solving and team development Good commercial awareness and KPI management experience What Success Looks Like A motivated, high-performing team Excellent customer service outcomes Improved efficiency and service standards Development of future leaders within the department If you're ready to take the next step in your Property Management career as a Property Management Team Leader and lead a successful team within a growing business, we'd love to hear from you. Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Adam Howes on LinkedIn.
? Why Join Davies ? At Davies , people aren't just part of the business - they are the business. Our value of succeeding together isn't a slogan; it's the way we operate every day. When you join us, you join a community that celebrates collaboration, supports your growth, and recognises the impact you make.You'll be welcomed, supported, and rewarded with a benefits package designed to help you thrive:R eward platform - discounts at 800+ retailers 25 days holiday (rising with service) plus the option to buy 5 extra daysDevelopment, training, and professional qualifications to help you grow your career The Role: Be the Voice of Fairness, Clarity & Resolution We're looking for a calm, organised, customer-focused individual to become a key part of our Complaints Resolution team . In this role, you'll be the central point of contact for internal and external customers, guiding them through the resolution of reportable complaints with professionalism, empathy, and confidence.This is a full-time, permanent opportunity where your communication skills, judgement, and problem-solving abilities will shine.This is a hybrid opportunity to join a growing team in our Preston office What will your day look like: What Your Day Will Look Like Managing reportable complaints across all Davies divisions, ensuring every case meets client and company standards Investigating complaint circumstances , collaborating with business units, and assessing whether compensation is appropriate Delivering clear, fair conclusions to customers, clients, senior leaders - and occasionally our CEO for escalated cases Presenting information effectively , ensuring every customer feels heard and respected Championing Fair Treatment of Customers , working within FCA guidelines Supporting colleagues across the Group to ensure complaints are acknowledged correctly Owning key client relationships , ensuring processes are followed and deadlines met Meeting and maintaining KPI targetsTracking root causes , spotting trends, and identifying opportunities for improvement Handling sensitive information with absolute confidentialityThis role evolves with the needs of the business, so flexibility and a proactive mindset are key. Knowledge and Abilities: Why This Role Matters You're not just resolving complaints - you're shaping trust. You're the person who turns a difficult moment into a positive experience. You help Davies grow stronger by identifying what we can do better. And you ensure every customer feels valued, respected, and treated fairly. Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
Jun 16, 2026
Full time
? Why Join Davies ? At Davies , people aren't just part of the business - they are the business. Our value of succeeding together isn't a slogan; it's the way we operate every day. When you join us, you join a community that celebrates collaboration, supports your growth, and recognises the impact you make.You'll be welcomed, supported, and rewarded with a benefits package designed to help you thrive:R eward platform - discounts at 800+ retailers 25 days holiday (rising with service) plus the option to buy 5 extra daysDevelopment, training, and professional qualifications to help you grow your career The Role: Be the Voice of Fairness, Clarity & Resolution We're looking for a calm, organised, customer-focused individual to become a key part of our Complaints Resolution team . In this role, you'll be the central point of contact for internal and external customers, guiding them through the resolution of reportable complaints with professionalism, empathy, and confidence.This is a full-time, permanent opportunity where your communication skills, judgement, and problem-solving abilities will shine.This is a hybrid opportunity to join a growing team in our Preston office What will your day look like: What Your Day Will Look Like Managing reportable complaints across all Davies divisions, ensuring every case meets client and company standards Investigating complaint circumstances , collaborating with business units, and assessing whether compensation is appropriate Delivering clear, fair conclusions to customers, clients, senior leaders - and occasionally our CEO for escalated cases Presenting information effectively , ensuring every customer feels heard and respected Championing Fair Treatment of Customers , working within FCA guidelines Supporting colleagues across the Group to ensure complaints are acknowledged correctly Owning key client relationships , ensuring processes are followed and deadlines met Meeting and maintaining KPI targetsTracking root causes , spotting trends, and identifying opportunities for improvement Handling sensitive information with absolute confidentialityThis role evolves with the needs of the business, so flexibility and a proactive mindset are key. Knowledge and Abilities: Why This Role Matters You're not just resolving complaints - you're shaping trust. You're the person who turns a difficult moment into a positive experience. You help Davies grow stronger by identifying what we can do better. And you ensure every customer feels valued, respected, and treated fairly. Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
Senior Damp, Mould and Disrepair Surveyor Temporary, Full Time 450.00 per day (umbrella) MMP Consultancy are delighted to be supporting a District Council to recruit a temporary Senior Damp, Mould and Disrepair Surveyor on a 12-month basis. Please note that this post requires the successful individual to be based on site 3-4 days per week. The Role To lead the delivery of the Council's damp, mould and disrepair surveying function, ensuring that cases are inspected, diagnosed, managed and resolved in line with statutory duties, Awaab's Law, the Housing Health and Safety Rating System (HHSRS), the Housing Ombudsman Complaint Handling Code, and the Council's repairs, damp and mould, disrepair and asset management policies. The postholder will provide technical leadership and day-to-day line management for two Damp and Mould Surveyors and one Disrepair Surveyor, ensuring high-quality inspections, accurate diagnosis, effective case progression, clear resident communication and timely completion of remedial works. Key Responsibilities Manage, supervise and support two Damp and Mould Surveyors and one Disrepair Surveyor, including workload allocation, case reviews, performance monitoring and technical guidance Lead on complex damp, mould and disrepair cases, ensuring inspections are completed, root causes are identified, and appropriate remedial actions are specified Ensure damp and mould cases are assessed and progressed in line with Awaab's Law, HHSRS requirements, the Council's Damp, Mould and Environmental Issues Policy and relevant statutory timescales Oversee disrepair cases from inspection through to completion, working closely with Legal Services, complaints, repairs teams, contractors and housing management Carry out technical surveys, prepare schedules of work, identify hazards, assess risk and recommend suitable remedial, preventative or enforcement actions Ensure clear case ownership across damp, mould and disrepair cases, with accurate records, photographs, inspection notes, risk assessments and updates maintained on Council systems Monitor team performance against targets, including inspection timescales, case progression, post-inspections, completion of works, resident updates and closure outcomes Provide quality assurance on survey reports, schedules of work, contractor recommendations and completed works to ensure technical accuracy and consistency Work with repairs contractors and service providers to ensure works are raised, prioritised, completed and post-inspected where required Support the reduction of repeat damp and mould reports by identifying trends, root causes and opportunities for planned investment or preventative works Provide technical advice to housing management, complaints, customer resolution, legal, asset management and senior managers Ensure tenants and leaseholders receive clear, timely and appropriate communication about inspection findings, works required, timescales and aftercare advice Support vulnerable tenants and households with complex needs by ensuring risk, safeguarding and reasonable adjustment considerations are built into case management Prepare reports, case summaries, performance updates and briefings for managers, senior leadership, councillors, panels, complaints, legal proceedings or Ombudsman cases Ensure disrepair and damp and mould data is accurate, up to date and used to inform service improvement, contractor performance and planned maintenance programmes Experience Required Strong technical knowledge of damp, mould, condensation, water ingress, ventilation, building defects and housing disrepair Experience of diagnosing building defects within domestic housing, ideally within social housing or local authority housing Knowledge of Awaab's Law, HHSRS, landlord repairing obligations, the Decent Homes Standard, the Housing Ombudsman approach and relevant housing legislation Experience of managing or supervising staff, allocating workloads and supporting performance improvement Experience of preparing survey reports, specifications, schedules of work and technical recommendations Experience of working with contractors to deliver repairs and remedial works
Jun 16, 2026
Contractor
Senior Damp, Mould and Disrepair Surveyor Temporary, Full Time 450.00 per day (umbrella) MMP Consultancy are delighted to be supporting a District Council to recruit a temporary Senior Damp, Mould and Disrepair Surveyor on a 12-month basis. Please note that this post requires the successful individual to be based on site 3-4 days per week. The Role To lead the delivery of the Council's damp, mould and disrepair surveying function, ensuring that cases are inspected, diagnosed, managed and resolved in line with statutory duties, Awaab's Law, the Housing Health and Safety Rating System (HHSRS), the Housing Ombudsman Complaint Handling Code, and the Council's repairs, damp and mould, disrepair and asset management policies. The postholder will provide technical leadership and day-to-day line management for two Damp and Mould Surveyors and one Disrepair Surveyor, ensuring high-quality inspections, accurate diagnosis, effective case progression, clear resident communication and timely completion of remedial works. Key Responsibilities Manage, supervise and support two Damp and Mould Surveyors and one Disrepair Surveyor, including workload allocation, case reviews, performance monitoring and technical guidance Lead on complex damp, mould and disrepair cases, ensuring inspections are completed, root causes are identified, and appropriate remedial actions are specified Ensure damp and mould cases are assessed and progressed in line with Awaab's Law, HHSRS requirements, the Council's Damp, Mould and Environmental Issues Policy and relevant statutory timescales Oversee disrepair cases from inspection through to completion, working closely with Legal Services, complaints, repairs teams, contractors and housing management Carry out technical surveys, prepare schedules of work, identify hazards, assess risk and recommend suitable remedial, preventative or enforcement actions Ensure clear case ownership across damp, mould and disrepair cases, with accurate records, photographs, inspection notes, risk assessments and updates maintained on Council systems Monitor team performance against targets, including inspection timescales, case progression, post-inspections, completion of works, resident updates and closure outcomes Provide quality assurance on survey reports, schedules of work, contractor recommendations and completed works to ensure technical accuracy and consistency Work with repairs contractors and service providers to ensure works are raised, prioritised, completed and post-inspected where required Support the reduction of repeat damp and mould reports by identifying trends, root causes and opportunities for planned investment or preventative works Provide technical advice to housing management, complaints, customer resolution, legal, asset management and senior managers Ensure tenants and leaseholders receive clear, timely and appropriate communication about inspection findings, works required, timescales and aftercare advice Support vulnerable tenants and households with complex needs by ensuring risk, safeguarding and reasonable adjustment considerations are built into case management Prepare reports, case summaries, performance updates and briefings for managers, senior leadership, councillors, panels, complaints, legal proceedings or Ombudsman cases Ensure disrepair and damp and mould data is accurate, up to date and used to inform service improvement, contractor performance and planned maintenance programmes Experience Required Strong technical knowledge of damp, mould, condensation, water ingress, ventilation, building defects and housing disrepair Experience of diagnosing building defects within domestic housing, ideally within social housing or local authority housing Knowledge of Awaab's Law, HHSRS, landlord repairing obligations, the Decent Homes Standard, the Housing Ombudsman approach and relevant housing legislation Experience of managing or supervising staff, allocating workloads and supporting performance improvement Experience of preparing survey reports, specifications, schedules of work and technical recommendations Experience of working with contractors to deliver repairs and remedial works
Step into the role of Aldi Store Manager and lead your team to deliver exceptional shopping experiences that go beyond customer expectations. You'll inspire a positive, high-performing work environment while driving operational excellence, maintaining top-quality standards, controlling costs, and ensuring compliance. Your leadership is the driving force behind the store's success! Key Responsibilities • Lead your team to deliver exceptional customer service that consistently exceeds expectations• Drive KPI performance, consistently meeting challenging operational targets• Oversee the execution and supervision of in-store tasks to meet targets and standards• Recruitment for your team, leading them and fostering their growth and development• Handle customer complaints with professionalism and maintain compliance with health & safety standards Skills & Experience • Extensive experience leading and inspiring high-perming teams in a fast-paced, lean environment• Proven track record in optimising operational efficiency through strategic time and cost management• Demonstrated success in achieving KPIs while upholding the highest standards of compliance and due diligence• Commitment to delivering exceptional customer service and driving business results• Agile, visionary leader who can proactively embrace change with a results-driven mindset Our Benefits •A market-leading salary package•25 days annual leave plus bank holidays, as well as the chance to purchase extra holidays through our holiday purchase scheme•A flexible contract of 40 or 45 hours a week•26 weeks full pay following 1 year service for Maternity and Main Adopter Leave•Comprehensive training and ongoing development opportunities throughout your Aldi career•Lifestyle benefits including discounted gym memberships, cinema tickets, and holiday deals.
Jun 16, 2026
Full time
Step into the role of Aldi Store Manager and lead your team to deliver exceptional shopping experiences that go beyond customer expectations. You'll inspire a positive, high-performing work environment while driving operational excellence, maintaining top-quality standards, controlling costs, and ensuring compliance. Your leadership is the driving force behind the store's success! Key Responsibilities • Lead your team to deliver exceptional customer service that consistently exceeds expectations• Drive KPI performance, consistently meeting challenging operational targets• Oversee the execution and supervision of in-store tasks to meet targets and standards• Recruitment for your team, leading them and fostering their growth and development• Handle customer complaints with professionalism and maintain compliance with health & safety standards Skills & Experience • Extensive experience leading and inspiring high-perming teams in a fast-paced, lean environment• Proven track record in optimising operational efficiency through strategic time and cost management• Demonstrated success in achieving KPIs while upholding the highest standards of compliance and due diligence• Commitment to delivering exceptional customer service and driving business results• Agile, visionary leader who can proactively embrace change with a results-driven mindset Our Benefits •A market-leading salary package•25 days annual leave plus bank holidays, as well as the chance to purchase extra holidays through our holiday purchase scheme•A flexible contract of 40 or 45 hours a week•26 weeks full pay following 1 year service for Maternity and Main Adopter Leave•Comprehensive training and ongoing development opportunities throughout your Aldi career•Lifestyle benefits including discounted gym memberships, cinema tickets, and holiday deals.
Step into the role of Aldi Store Manager and lead your team to deliver exceptional shopping experiences that go beyond customer expectations. You'll inspire a positive, high-performing work environment while driving operational excellence, maintaining top-quality standards, controlling costs, and ensuring compliance. Your leadership is the driving force behind the store's success! Key Responsibilities • Lead your team to deliver exceptional customer service that consistently exceeds expectations• Drive KPI performance, consistently meeting challenging operational targets• Oversee the execution and supervision of in-store tasks to meet targets and standards• Recruitment for your team, leading them and fostering their growth and development• Handle customer complaints with professionalism and maintain compliance with health & safety standards Skills & Experience • Extensive experience leading and inspiring high-perming teams in a fast-paced, lean environment• Proven track record in optimising operational efficiency through strategic time and cost management• Demonstrated success in achieving KPIs while upholding the highest standards of compliance and due diligence• Commitment to delivering exceptional customer service and driving business results• Agile, visionary leader who can proactively embrace change with a results-driven mindset Our Benefits •A market-leading salary package•25 days annual leave plus bank holidays, as well as the chance to purchase extra holidays through our holiday purchase scheme•A flexible contract of 40 or 45 hours a week•26 weeks full pay following 1 year service for Maternity and Main Adopter Leave•Comprehensive training and ongoing development opportunities throughout your Aldi career•Lifestyle benefits including discounted gym memberships, cinema tickets, and holiday deals.
Jun 16, 2026
Full time
Step into the role of Aldi Store Manager and lead your team to deliver exceptional shopping experiences that go beyond customer expectations. You'll inspire a positive, high-performing work environment while driving operational excellence, maintaining top-quality standards, controlling costs, and ensuring compliance. Your leadership is the driving force behind the store's success! Key Responsibilities • Lead your team to deliver exceptional customer service that consistently exceeds expectations• Drive KPI performance, consistently meeting challenging operational targets• Oversee the execution and supervision of in-store tasks to meet targets and standards• Recruitment for your team, leading them and fostering their growth and development• Handle customer complaints with professionalism and maintain compliance with health & safety standards Skills & Experience • Extensive experience leading and inspiring high-perming teams in a fast-paced, lean environment• Proven track record in optimising operational efficiency through strategic time and cost management• Demonstrated success in achieving KPIs while upholding the highest standards of compliance and due diligence• Commitment to delivering exceptional customer service and driving business results• Agile, visionary leader who can proactively embrace change with a results-driven mindset Our Benefits •A market-leading salary package•25 days annual leave plus bank holidays, as well as the chance to purchase extra holidays through our holiday purchase scheme•A flexible contract of 40 or 45 hours a week•26 weeks full pay following 1 year service for Maternity and Main Adopter Leave•Comprehensive training and ongoing development opportunities throughout your Aldi career•Lifestyle benefits including discounted gym memberships, cinema tickets, and holiday deals.
An exciting opportunity for an experienced Senior Surveyor to lead and support responsive repairs delivery across a large social housing portfolio, providing technical expertise on complex building defects, disrepair, damp and mould cases, and contractor performance. The role combines operational leadership, customer-focused service delivery, and team development to ensure repairs are completed safely, efficiently, and to a high standard. Client Details This opportunity sits within a leading housing organisation committed to maintaining and improving a large and diverse residential portfolio across London and the Midlands. The organisation places residents at the centre of service delivery, with a strong focus on safety, quality, compliance, and customer satisfaction. As part of the Property Services team, the organisation is seeking an experienced Senior Surveyor to provide technical leadership and operational support across responsive repairs and complex maintenance cases. The role plays a key part in ensuring repairs are diagnosed accurately, delivered efficiently, and completed to a high standard while maintaining strong contractor relationships and delivering excellent resident outcomes. This is an excellent opportunity to join a collaborative and forward-thinking property team, working closely with surveyors, contractors, operational managers, and residents to improve housing stock, resolve complex building issues, and drive continuous service improvement. Description Lead and support the Responsive Repairs Team in the diagnosis and delivery of reactive repairs within agreed timescales and quality standards Provide technical guidance and support to Repair Surveyors, including advice on Schedule of Rates (SOR), basket rates, SCHOTT schedules, and repair responsibility boundaries Support the Regional Property Manager and Responsive Repairs Manager in achieving service objectives and key performance indicators Assist in resolving complex building defects, disrepair cases, damp and mould issues, and technical repair challenges across the housing portfolio Carry out inspections and technical assessments to identify building defects and specify appropriate remedial solutions Ensure repairs and maintenance works are delivered in line with organisational standards, contractual obligations, health and safety legislation, and CDM regulations Monitor team workloads, productivity, and outputs to ensure effective service delivery and efficient use of resources Provide analysis and trend identification on complaints, recurring repairs, and contractor performance to support service improvement initiatives Develop and maintain strong working relationships with internal and external contractors, stakeholders, and operational teams Ensure expenditure is controlled in line with budget provisions and that planned or complex works are escalated appropriately to specialist teams Prepare monthly reports on team activities, performance, and operational issues for the Regional Property Manager Support the development and continuous improvement of surveyors and technical staff through coaching, mentoring, and knowledge sharing Ensure accurate use of systems and data to maximise operational efficiency and maintain high-quality property records Promote excellent customer service standards, ensuring residents are kept informed and supported throughout the repairs process Apply HHSRS principles effectively when assessing property conditions, hazards, and repair requirements Support the implementation of the organisation's customer experience strategy and continuous improvement objectives Participate in the Out of Hours rota as required Profile Proven experience managing a team within a responsive repairs, property maintenance, or housing surveying environment Strong technical knowledge of housing construction, building defects, maintenance diagnostics, and responsive repairs delivery Experience resolving complex repair issues, disrepair cases, and damp and mould diagnostics Strong understanding of the NHF Schedule of Rates (SOR), basket rates, and SCHOTT schedules Good knowledge of HHSRS assessments, health and safety legislation, and CDM regulations Experience working collaboratively with contractors and negotiating improvements in service delivery and value for money Ability to manage multiple priorities, projects, and operational demands within a fast-paced environment Strong communication and interpersonal skills with the ability to explain technical issues clearly to residents and non-technical stakeholders Excellent organisational skills with the ability to monitor workloads, outputs, and service performance effectively Ability to identify trends, analyse complaints, and implement service improvements proactively Experience developing and mentoring technical teams to improve performance and service quality Strong customer focus with a commitment to delivering safe, high-quality repairs and positive resident outcomes Ability to work independently, make sound decisions, and manage complex stakeholder relationships RICS qualification or working towards qualification (or equivalent) is essential Full UK driving licence required Job Offer Competitive salary of 58,664 - 61,751 Generous annual leave entitlement plus bank holidays Pension scheme with employer contribution Opportunity to lead on complex repairs and property maintenance cases across a large housing portfolio Strong focus on professional development, technical training, and career progression Collaborative working environment with exposure to operational, technical, and strategic property functions Opportunity to directly influence service quality, customer satisfaction, and housing standards Agile working arrangements available Stable and well-structured organisation with strong operational support systems and long-term investment in housing services
Jun 16, 2026
Full time
An exciting opportunity for an experienced Senior Surveyor to lead and support responsive repairs delivery across a large social housing portfolio, providing technical expertise on complex building defects, disrepair, damp and mould cases, and contractor performance. The role combines operational leadership, customer-focused service delivery, and team development to ensure repairs are completed safely, efficiently, and to a high standard. Client Details This opportunity sits within a leading housing organisation committed to maintaining and improving a large and diverse residential portfolio across London and the Midlands. The organisation places residents at the centre of service delivery, with a strong focus on safety, quality, compliance, and customer satisfaction. As part of the Property Services team, the organisation is seeking an experienced Senior Surveyor to provide technical leadership and operational support across responsive repairs and complex maintenance cases. The role plays a key part in ensuring repairs are diagnosed accurately, delivered efficiently, and completed to a high standard while maintaining strong contractor relationships and delivering excellent resident outcomes. This is an excellent opportunity to join a collaborative and forward-thinking property team, working closely with surveyors, contractors, operational managers, and residents to improve housing stock, resolve complex building issues, and drive continuous service improvement. Description Lead and support the Responsive Repairs Team in the diagnosis and delivery of reactive repairs within agreed timescales and quality standards Provide technical guidance and support to Repair Surveyors, including advice on Schedule of Rates (SOR), basket rates, SCHOTT schedules, and repair responsibility boundaries Support the Regional Property Manager and Responsive Repairs Manager in achieving service objectives and key performance indicators Assist in resolving complex building defects, disrepair cases, damp and mould issues, and technical repair challenges across the housing portfolio Carry out inspections and technical assessments to identify building defects and specify appropriate remedial solutions Ensure repairs and maintenance works are delivered in line with organisational standards, contractual obligations, health and safety legislation, and CDM regulations Monitor team workloads, productivity, and outputs to ensure effective service delivery and efficient use of resources Provide analysis and trend identification on complaints, recurring repairs, and contractor performance to support service improvement initiatives Develop and maintain strong working relationships with internal and external contractors, stakeholders, and operational teams Ensure expenditure is controlled in line with budget provisions and that planned or complex works are escalated appropriately to specialist teams Prepare monthly reports on team activities, performance, and operational issues for the Regional Property Manager Support the development and continuous improvement of surveyors and technical staff through coaching, mentoring, and knowledge sharing Ensure accurate use of systems and data to maximise operational efficiency and maintain high-quality property records Promote excellent customer service standards, ensuring residents are kept informed and supported throughout the repairs process Apply HHSRS principles effectively when assessing property conditions, hazards, and repair requirements Support the implementation of the organisation's customer experience strategy and continuous improvement objectives Participate in the Out of Hours rota as required Profile Proven experience managing a team within a responsive repairs, property maintenance, or housing surveying environment Strong technical knowledge of housing construction, building defects, maintenance diagnostics, and responsive repairs delivery Experience resolving complex repair issues, disrepair cases, and damp and mould diagnostics Strong understanding of the NHF Schedule of Rates (SOR), basket rates, and SCHOTT schedules Good knowledge of HHSRS assessments, health and safety legislation, and CDM regulations Experience working collaboratively with contractors and negotiating improvements in service delivery and value for money Ability to manage multiple priorities, projects, and operational demands within a fast-paced environment Strong communication and interpersonal skills with the ability to explain technical issues clearly to residents and non-technical stakeholders Excellent organisational skills with the ability to monitor workloads, outputs, and service performance effectively Ability to identify trends, analyse complaints, and implement service improvements proactively Experience developing and mentoring technical teams to improve performance and service quality Strong customer focus with a commitment to delivering safe, high-quality repairs and positive resident outcomes Ability to work independently, make sound decisions, and manage complex stakeholder relationships RICS qualification or working towards qualification (or equivalent) is essential Full UK driving licence required Job Offer Competitive salary of 58,664 - 61,751 Generous annual leave entitlement plus bank holidays Pension scheme with employer contribution Opportunity to lead on complex repairs and property maintenance cases across a large housing portfolio Strong focus on professional development, technical training, and career progression Collaborative working environment with exposure to operational, technical, and strategic property functions Opportunity to directly influence service quality, customer satisfaction, and housing standards Agile working arrangements available Stable and well-structured organisation with strong operational support systems and long-term investment in housing services
Job Title: Administrator Location: Dorchester (Hybrid) Contract Type: Temporary (3- 6 months) Hours: (28 hours) Can be spread across week or one day off negotiated Salary : 14.82 per hour About Us Connect2Dorset is the managed service provider for Dorset Council, delivering high-quality temporary, contract, and interim staffing solutions. We pride ourselves on being an ethical, transparent, and people-focused organisation, committed to supporting both our clients and candidates. About the Role We are seeking a highly organised and proactive Executive Assistant to provide comprehensive administrative and business support to senior leadership within Dorset Council. This role is essential in ensuring the smooth and efficient running of day-to-day operations, managing priorities, and supporting key projects and initiatives. The successful candidate will act as a first point of contact for senior stakeholders, manage complex diaries and meetings, coordinate communications, and maintain effective working relationships with internal and external partners. The role requires excellent organisational skills, discretion when handling confidential information, and the ability to work effectively under pressure in a fast-paced environment. This is an excellent opportunity for an experienced administrator or PA who thrives in a professional environment and is confident supporting senior leaders. Key Responsibilities Provide high-level administrative and executive support to senior leadership teams Act as a first point of contact for enquiries via phone, email, and correspondence Manage complex diaries, appointments, meetings, and travel arrangements Organise meetings, prepare agendas and papers, take minutes, and follow up on actions Coordinate workloads and priorities to meet deadlines and business needs Build and maintain effective relationships with colleagues, stakeholders, external organisations, and partners Prepare reports, presentations, and other business documents as required Handle sensitive and confidential information with professionalism and discretion Support projects, events, seminars, and conferences as required Maintain accurate records and ensure effective administrative systems are in place Assist with complaints, committee reports, and other governance-related activities where necessary Provide support and cover within the wider administration team during periods of absence Skills & Experience Administrative, PA, or executive support experience within a busy environment Experience managing multiple priorities and working to tight deadlines Strong diary management and organisational skills Excellent written and verbal communication skills Ability to build positive working relationships with stakeholders at all levels Experience handling confidential and sensitive information Excellent IT skills including Microsoft Office applications Ability to work independently, use initiative, and remain calm under pressure Minute-taking experience and strong attention to detail Knowledge or experience of Local Government or public sector environments would be advantageous Connect2Dorset is a trading style of Dorset & Kent Commercial Services LLP - A joint venture between Dorset Council & Commercial Services Kent Ltd. Connect2Dorset is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Jun 16, 2026
Seasonal
Job Title: Administrator Location: Dorchester (Hybrid) Contract Type: Temporary (3- 6 months) Hours: (28 hours) Can be spread across week or one day off negotiated Salary : 14.82 per hour About Us Connect2Dorset is the managed service provider for Dorset Council, delivering high-quality temporary, contract, and interim staffing solutions. We pride ourselves on being an ethical, transparent, and people-focused organisation, committed to supporting both our clients and candidates. About the Role We are seeking a highly organised and proactive Executive Assistant to provide comprehensive administrative and business support to senior leadership within Dorset Council. This role is essential in ensuring the smooth and efficient running of day-to-day operations, managing priorities, and supporting key projects and initiatives. The successful candidate will act as a first point of contact for senior stakeholders, manage complex diaries and meetings, coordinate communications, and maintain effective working relationships with internal and external partners. The role requires excellent organisational skills, discretion when handling confidential information, and the ability to work effectively under pressure in a fast-paced environment. This is an excellent opportunity for an experienced administrator or PA who thrives in a professional environment and is confident supporting senior leaders. Key Responsibilities Provide high-level administrative and executive support to senior leadership teams Act as a first point of contact for enquiries via phone, email, and correspondence Manage complex diaries, appointments, meetings, and travel arrangements Organise meetings, prepare agendas and papers, take minutes, and follow up on actions Coordinate workloads and priorities to meet deadlines and business needs Build and maintain effective relationships with colleagues, stakeholders, external organisations, and partners Prepare reports, presentations, and other business documents as required Handle sensitive and confidential information with professionalism and discretion Support projects, events, seminars, and conferences as required Maintain accurate records and ensure effective administrative systems are in place Assist with complaints, committee reports, and other governance-related activities where necessary Provide support and cover within the wider administration team during periods of absence Skills & Experience Administrative, PA, or executive support experience within a busy environment Experience managing multiple priorities and working to tight deadlines Strong diary management and organisational skills Excellent written and verbal communication skills Ability to build positive working relationships with stakeholders at all levels Experience handling confidential and sensitive information Excellent IT skills including Microsoft Office applications Ability to work independently, use initiative, and remain calm under pressure Minute-taking experience and strong attention to detail Knowledge or experience of Local Government or public sector environments would be advantageous Connect2Dorset is a trading style of Dorset & Kent Commercial Services LLP - A joint venture between Dorset Council & Commercial Services Kent Ltd. Connect2Dorset is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Scheme Manager Location: Arkright Court, Leominster Salary : Competitive Vacancy Type: Permanent, Part Time (35 hours per week) Are you passionate about helping people live independently in a safe and supportive environment? At Stonewater, we re looking for a proactive and caring individual to join us at Arkwright Court, a welcoming retirement living scheme in Leominster. As our Scheme Manager, you ll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring our residents feel safe, supported, and empowered to live independently. You ll take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure we meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you ll be confident in taking appropriate action to ensure residents wellbeing is always prioritised. What we re looking for Experience in housing or customer-facing roles. Strong IT skills (Microsoft Office) and a willingness to learn new systems. Excellent record-keeping and attention to detail. A self-starter with great organisational skills and a passion for helping others. Clear communicator who works well with residents, colleagues, contractors, and external agencies. A practical problem-solver who delivers high-quality work and meets deadlines. Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for Stone Water, please click apply to be redirected to their website to complete your application.
Jun 16, 2026
Full time
Scheme Manager Location: Arkright Court, Leominster Salary : Competitive Vacancy Type: Permanent, Part Time (35 hours per week) Are you passionate about helping people live independently in a safe and supportive environment? At Stonewater, we re looking for a proactive and caring individual to join us at Arkwright Court, a welcoming retirement living scheme in Leominster. As our Scheme Manager, you ll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring our residents feel safe, supported, and empowered to live independently. You ll take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure we meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you ll be confident in taking appropriate action to ensure residents wellbeing is always prioritised. What we re looking for Experience in housing or customer-facing roles. Strong IT skills (Microsoft Office) and a willingness to learn new systems. Excellent record-keeping and attention to detail. A self-starter with great organisational skills and a passion for helping others. Clear communicator who works well with residents, colleagues, contractors, and external agencies. A practical problem-solver who delivers high-quality work and meets deadlines. Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for Stone Water, please click apply to be redirected to their website to complete your application.
FOOTBALL ASSOCIATION
Burton-on-trent, Staffordshire
The FA Learning Division are looking for a Head of Business Operations to provide clear, purposeful leadership of the Business Operations function, shaping a high-performing, commercially driven and service-led operation across a complex, multi-functional environment. As a key member of the FA Learning Senior Leadership Team and the wider FA Extended Leadership Group, this role drives commercial performance, ensures consistently high-quality and impactful customer experiences, and fosters a culture of continuous improvement and innovation to enhance efficiency and delivery impact. Working closely with colleagues across the Division and The FA to ensure FA Learning is well-connected and aligned, the role ensures robust operational delivery, enabling teams to achieve financial and strategic objectives with pace and ambition, while fostering ongoing personal development within a values-led, people-first environment. This role will be advertised until Friday 26th June. First stage interviews will then be held online on the 9th July, and those that are progressed to the second stage will be invited to attend an in person interview at The National Football Centre, St. George's Park on Thursday 16th July. What will you be doing? Own and drive the commercial performance of FA Learning, leading the delivery of domestic and international commercial strategy to maximise revenue, value and sustainable growth, underpinned by a strong values-led approach. Drive the execution of FA Learning's operational strategy, ensuring delivery is aligned to divisional priorities, financial targets and business plan ambitions. Translate financial and performance data into clear, accessible insight, ensuring teams across the Division understand the commercial position and drivers of performance, and can act on it. Maintain a clear and consistent grip on business operations, ensuring effective planning, delivery discipline and performance management across the division. Lead the development and management of strategic partnerships and suppliers, working with Procurement, Finance and Legal to negotiate effectively and secure optimal value. Set the standard for customer excellence, ensuring consistently high-quality, accessible and impactful experiences for learners and stakeholders. Act as the senior point of escalation for complex complaints, managing issues with professionalism and care to protect the FA Learning brand and reputation, and the customer experience. Inspire, lead and develop high-performing teams, creating a collaborative, inclusive and people-first environment that empowers individuals and connects people to delivery and purpose. Act as a trusted and commercially credible leader within the FA Learning Senior Leadership Team, influencing decisions and shaping outcomes beyond the immediate function. Build strong connectivity across FA Learning and the wider FA, particularly with key colleagues and functions, ensuring alignment and a 'one FA' approach to delivery. Ensure strong governance of partnerships, including clear service level agreements and performance expectations. Manage core course budgets and own operational resilience and business continuity planning for the division. Lead the continuous improvement of business operations, simplifying processes, increasing efficiency and impact, enhancing delivery impact across the division. Execute additional tasks as required to meet the FA's changing priorities. Comply with all company policies and procedures to ensure that the highest standards of health, safety, and well-being can be maintained. As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance. What are we looking for? Essential for the role: Proven experience leading a commercially focused operational function, with accountability for driving revenue, value and performance across a complex, multi-functional operation. Strong financial acumen, with the ability to interpret, translate and communicate financial data into clear, actionable insight. Demonstrable experience of leading high-performing teams, with a values-led, people-first leadership style. Ability to maintain a clear and consistent grip on complex business operations, ensuring effective planning, delivery and performance management. Experience of driving continuous improvement, with the ability to simplify processes, increase efficiency and enhance delivery impact. Strong stakeholder management and communication skills, with the ability to build relationships and influence across functions and organisational boundaries. Proven experience of managing external partnerships and suppliers, including leading commercial negotiations and securing value. Commitment to delivering high-quality customer experiences, with the ability to set and maintain service standards across a complex operation. Strong problem-solving capability, with the ability to identify root causes and implement effective, timely solutions. A commitment to continuous self-development, with a curiosity to learn, adapt and evolve in a fast-moving environment Beneficial to have: Experience working within a multi-functional organisation, with the ability to build strong connectivity across central functions (e.g. Finance, Strategy, Digital). Experience operating within a commercially competitive or customer-driven environment. Strong data literacy, with the ability to use insight to identify trends, inform decision-making and track performance. Experience of leading operational change or transformation initiatives. High levels of resilience and adaptability, with the ability to remain calm, balanced and effective in a fast-paced environment. Strong project management capability, including planning, prioritisation and delivery across multiple competing demands. What's in it for you? We are committed to ensuring everyone can flourish in their roles. To achieve this, we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire, which is an exceptional setting to develop and inspire high-performing England teams and leaders. We pride ourselves on offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below: Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encourages you to connect and learn with your colleagues and look after your mental health and well-being. Free, nutritious lunches at Wembley Stadium and St. George's Park. Free private medical cover. A contributory pension scheme. An additional 'Thank You' day's leave, volunteering days, as well as 25 days of annual leave ( based on a full-time, permanent contract ) A hybrid working model which offers greater flexibility. For more information on what it is like to work at The FA, please visit our FA Careers page, Currently, we are working within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model, and it may be adjusted in future if deemed necessary. The contractual location of this role can be found on the FA Careers page. We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work. We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application. As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
Jun 16, 2026
Full time
The FA Learning Division are looking for a Head of Business Operations to provide clear, purposeful leadership of the Business Operations function, shaping a high-performing, commercially driven and service-led operation across a complex, multi-functional environment. As a key member of the FA Learning Senior Leadership Team and the wider FA Extended Leadership Group, this role drives commercial performance, ensures consistently high-quality and impactful customer experiences, and fosters a culture of continuous improvement and innovation to enhance efficiency and delivery impact. Working closely with colleagues across the Division and The FA to ensure FA Learning is well-connected and aligned, the role ensures robust operational delivery, enabling teams to achieve financial and strategic objectives with pace and ambition, while fostering ongoing personal development within a values-led, people-first environment. This role will be advertised until Friday 26th June. First stage interviews will then be held online on the 9th July, and those that are progressed to the second stage will be invited to attend an in person interview at The National Football Centre, St. George's Park on Thursday 16th July. What will you be doing? Own and drive the commercial performance of FA Learning, leading the delivery of domestic and international commercial strategy to maximise revenue, value and sustainable growth, underpinned by a strong values-led approach. Drive the execution of FA Learning's operational strategy, ensuring delivery is aligned to divisional priorities, financial targets and business plan ambitions. Translate financial and performance data into clear, accessible insight, ensuring teams across the Division understand the commercial position and drivers of performance, and can act on it. Maintain a clear and consistent grip on business operations, ensuring effective planning, delivery discipline and performance management across the division. Lead the development and management of strategic partnerships and suppliers, working with Procurement, Finance and Legal to negotiate effectively and secure optimal value. Set the standard for customer excellence, ensuring consistently high-quality, accessible and impactful experiences for learners and stakeholders. Act as the senior point of escalation for complex complaints, managing issues with professionalism and care to protect the FA Learning brand and reputation, and the customer experience. Inspire, lead and develop high-performing teams, creating a collaborative, inclusive and people-first environment that empowers individuals and connects people to delivery and purpose. Act as a trusted and commercially credible leader within the FA Learning Senior Leadership Team, influencing decisions and shaping outcomes beyond the immediate function. Build strong connectivity across FA Learning and the wider FA, particularly with key colleagues and functions, ensuring alignment and a 'one FA' approach to delivery. Ensure strong governance of partnerships, including clear service level agreements and performance expectations. Manage core course budgets and own operational resilience and business continuity planning for the division. Lead the continuous improvement of business operations, simplifying processes, increasing efficiency and impact, enhancing delivery impact across the division. Execute additional tasks as required to meet the FA's changing priorities. Comply with all company policies and procedures to ensure that the highest standards of health, safety, and well-being can be maintained. As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance. What are we looking for? Essential for the role: Proven experience leading a commercially focused operational function, with accountability for driving revenue, value and performance across a complex, multi-functional operation. Strong financial acumen, with the ability to interpret, translate and communicate financial data into clear, actionable insight. Demonstrable experience of leading high-performing teams, with a values-led, people-first leadership style. Ability to maintain a clear and consistent grip on complex business operations, ensuring effective planning, delivery and performance management. Experience of driving continuous improvement, with the ability to simplify processes, increase efficiency and enhance delivery impact. Strong stakeholder management and communication skills, with the ability to build relationships and influence across functions and organisational boundaries. Proven experience of managing external partnerships and suppliers, including leading commercial negotiations and securing value. Commitment to delivering high-quality customer experiences, with the ability to set and maintain service standards across a complex operation. Strong problem-solving capability, with the ability to identify root causes and implement effective, timely solutions. A commitment to continuous self-development, with a curiosity to learn, adapt and evolve in a fast-moving environment Beneficial to have: Experience working within a multi-functional organisation, with the ability to build strong connectivity across central functions (e.g. Finance, Strategy, Digital). Experience operating within a commercially competitive or customer-driven environment. Strong data literacy, with the ability to use insight to identify trends, inform decision-making and track performance. Experience of leading operational change or transformation initiatives. High levels of resilience and adaptability, with the ability to remain calm, balanced and effective in a fast-paced environment. Strong project management capability, including planning, prioritisation and delivery across multiple competing demands. What's in it for you? We are committed to ensuring everyone can flourish in their roles. To achieve this, we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire, which is an exceptional setting to develop and inspire high-performing England teams and leaders. We pride ourselves on offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below: Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encourages you to connect and learn with your colleagues and look after your mental health and well-being. Free, nutritious lunches at Wembley Stadium and St. George's Park. Free private medical cover. A contributory pension scheme. An additional 'Thank You' day's leave, volunteering days, as well as 25 days of annual leave ( based on a full-time, permanent contract ) A hybrid working model which offers greater flexibility. For more information on what it is like to work at The FA, please visit our FA Careers page, Currently, we are working within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model, and it may be adjusted in future if deemed necessary. The contractual location of this role can be found on the FA Careers page. We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work. We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application. As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
Specialist Resolution Caseworker (Complaints) Location: Remote Salary : £42,000 per annum Vacancy Type: Permanent, Full time Closing Date: 26 th June 2026 It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. They're also adapting how they handle complaints and looking for people who want to be part of delivering a better experience from the very first conversation. They need a Specialist Resolution Caseworker to take ownership of complex, high-risk complaints and drive them through to fair and effective resolution. This is a pivotal role within their Customer Resolution team. You'll manage complex cases, including Housing Ombudsman investigations, acting as a single point of contact for customers and working across the organisation to put things right. You won't just resolve issues. You'll help restore trust, influence service improvements, and ensure they learn from complaints. What you'll be doing You'll take the lead on some of their most sensitive and complex cases, ensuring customers are supported and issues are resolved with care and professionalism. In this role, you will: Lead investigations into complex and high-risk complaints, including Stage 1, Stage 2 and Housing Ombudsman cases Take full ownership of cases, driving them through to timely and effective resolution Act as a single point of contact for customers who need additional support during the complaints process Work closely with internal teams, contractors and partners to gather evidence and agree appropriate actions Make informed decisions on service failure, resolution actions and compensation in line with policy Communicate clearly and professionally with customers, keeping them informed throughout Maintain accurate records and ensure compliance with the Complaint Handling Code and regulatory standards Analyse complaint trends and share insight to support service improvement Contribute to a culture of learning, accountability and continuous improvement They're looking for: Significant experience in complaints handling within social housing Strong knowledge of the Housing Ombudsman Complaint Handling Code and Consumer Standards Understanding of housing services, including repairs and tenancy-related issues Experience managing complex cases and working with multiple stakeholders to reach resolution Confidence to challenge, influence and lead conversations across teams and partners Excellent communication skills, with the ability to handle sensitive situations Strong attention to detail and the ability to manage a varied caseload A collaborative approach and commitment to equality, diversity and inclusion Confidence using IT systems, including case management tools Why join them? At the organisation, their customer promise is "They are proud to make things personal; if it matters to their customers, it matters to them." This is a role where your work will make a real difference - not just in resolving individual cases, but in shaping how they improve their services for the future. If you're motivated by fairness, accountability and delivering better outcomes for customers, they'd love to hear from you. Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover the organisation The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join Their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please do not hesitate to apply.
Jun 16, 2026
Full time
Specialist Resolution Caseworker (Complaints) Location: Remote Salary : £42,000 per annum Vacancy Type: Permanent, Full time Closing Date: 26 th June 2026 It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. They're also adapting how they handle complaints and looking for people who want to be part of delivering a better experience from the very first conversation. They need a Specialist Resolution Caseworker to take ownership of complex, high-risk complaints and drive them through to fair and effective resolution. This is a pivotal role within their Customer Resolution team. You'll manage complex cases, including Housing Ombudsman investigations, acting as a single point of contact for customers and working across the organisation to put things right. You won't just resolve issues. You'll help restore trust, influence service improvements, and ensure they learn from complaints. What you'll be doing You'll take the lead on some of their most sensitive and complex cases, ensuring customers are supported and issues are resolved with care and professionalism. In this role, you will: Lead investigations into complex and high-risk complaints, including Stage 1, Stage 2 and Housing Ombudsman cases Take full ownership of cases, driving them through to timely and effective resolution Act as a single point of contact for customers who need additional support during the complaints process Work closely with internal teams, contractors and partners to gather evidence and agree appropriate actions Make informed decisions on service failure, resolution actions and compensation in line with policy Communicate clearly and professionally with customers, keeping them informed throughout Maintain accurate records and ensure compliance with the Complaint Handling Code and regulatory standards Analyse complaint trends and share insight to support service improvement Contribute to a culture of learning, accountability and continuous improvement They're looking for: Significant experience in complaints handling within social housing Strong knowledge of the Housing Ombudsman Complaint Handling Code and Consumer Standards Understanding of housing services, including repairs and tenancy-related issues Experience managing complex cases and working with multiple stakeholders to reach resolution Confidence to challenge, influence and lead conversations across teams and partners Excellent communication skills, with the ability to handle sensitive situations Strong attention to detail and the ability to manage a varied caseload A collaborative approach and commitment to equality, diversity and inclusion Confidence using IT systems, including case management tools Why join them? At the organisation, their customer promise is "They are proud to make things personal; if it matters to their customers, it matters to them." This is a role where your work will make a real difference - not just in resolving individual cases, but in shaping how they improve their services for the future. If you're motivated by fairness, accountability and delivering better outcomes for customers, they'd love to hear from you. Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover the organisation The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join Their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please do not hesitate to apply.
