Junior Operations Coordinator Entry-Level Telecoms Support Role Contract Personnel are seeking a motivated and customer-focused individual to join the operations team of a leading IT company as a Junior Operations Coordinator. This entry-level role is an excellent opportunity for someone starting a career in telecommunications, with full training and ongoing support provided. Key Responsibilities Serve as the first point of contact for customers reporting phone, broadband, and Wi-Fi issues Log and manage customer faults accurately Provide basic troubleshooting support via phone, email, and service systems Escalate complex issues to internal teams or suppliers when required Keep customers updated on fault progress in a professional and timely manner Support the operations team with service checks, diagnostics, and administrative tasks Desired Skills & Attributes Strong communication and customer service skills Organised with good problem-solving ability Positive attitude and willingness to learn Basic IT skills, including Microsoft Office and email Ability to work independently and as part of a team Interest in telecoms, technology, or technical support Experience & Qualifications No previous telecoms experience is required as full training is provided. Previous customer service or administration experience is advantageous. Why This Role This role provides hands-on experience in the telecoms industry, offering a clear pathway to develop technical knowledge and operational support skills in a growing sector. This would be the ideal role for someone looking to get into 1st line support, or someone from a customer service background with an interest in IT/telecoms. About Contract Personnel: Contract Personnel are one of East Anglia's longest-standing, leading independent recruitment agencies - established in 1989. Offering Temporary and Permanent recruitment solutions, we keep you updated with the latest opportunities and support you throughout your job search. Contact Rosie or Hannah at Contract Personnel for more details today!
Jun 11, 2026
Full time
Junior Operations Coordinator Entry-Level Telecoms Support Role Contract Personnel are seeking a motivated and customer-focused individual to join the operations team of a leading IT company as a Junior Operations Coordinator. This entry-level role is an excellent opportunity for someone starting a career in telecommunications, with full training and ongoing support provided. Key Responsibilities Serve as the first point of contact for customers reporting phone, broadband, and Wi-Fi issues Log and manage customer faults accurately Provide basic troubleshooting support via phone, email, and service systems Escalate complex issues to internal teams or suppliers when required Keep customers updated on fault progress in a professional and timely manner Support the operations team with service checks, diagnostics, and administrative tasks Desired Skills & Attributes Strong communication and customer service skills Organised with good problem-solving ability Positive attitude and willingness to learn Basic IT skills, including Microsoft Office and email Ability to work independently and as part of a team Interest in telecoms, technology, or technical support Experience & Qualifications No previous telecoms experience is required as full training is provided. Previous customer service or administration experience is advantageous. Why This Role This role provides hands-on experience in the telecoms industry, offering a clear pathway to develop technical knowledge and operational support skills in a growing sector. This would be the ideal role for someone looking to get into 1st line support, or someone from a customer service background with an interest in IT/telecoms. About Contract Personnel: Contract Personnel are one of East Anglia's longest-standing, leading independent recruitment agencies - established in 1989. Offering Temporary and Permanent recruitment solutions, we keep you updated with the latest opportunities and support you throughout your job search. Contact Rosie or Hannah at Contract Personnel for more details today!
This role has a starting salary of £53,713 per annum per annum, based on a 36 hour working week. We are excited to be hiring a new SEND Placements Coordinator to join our fantastic SEND Operations team based in Woking. This role is open to hybrid working and as a team we split our time between collaborating with colleagues in the office and working from home. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About The Role At Surrey County Council, we're committed to providing excellent support for children and young people with SEND. Our SEND services work together to deliver timely, effective support that leads to positive outcomes. We focus on building strong, respectful relationships with families, schools, and partner organisations, with relational and restorative working practices underpinning all our work. Our young people want adults who listen, explain things honestly, and keep them at the centre of every decision. Parents and carers value empathy, strong organisational skills, and a deep understanding of SEND legislation and diverse needs. Schools need consistent, accessible professionals who are experts in SEND and can guide them through the system with clarity and confidence. As our Placements Coordinator, you will provide strategic and operational leadership for SEND placement activity across the county, ensuring placement decisions for children and young people with Education, Health and Care Plans (EHCPs) are needs led, lawful, financially sustainable and aligned to sufficiency and commissioning plans. Your key responsibilities as a Placements Coordinator will include: Maintaining a countywide overview of placement demand, capacity and risk Leading consultation processes Providing assurance to senior leaders and acting as a key escalation point for complex cases Through relational, solution focused engagement with schools and settings, and close working with Commissioning and Finance, your role will support effective decision making, manage risk and help secure sustainable placements and successful transitions. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Teaching qualification, degree or relevant qualification or substantial experience in SEN Extensive knowledge of SEND legislation including the Children and Families Act 2014 and the SEND Code of Practice (0-25) Comprehensive understanding of consultation duties, placement decision-making and legal compliance in SEND Knowledge of SEND placement sufficiency and the education landscape across mainstream, specialist and alternative provision Proven experience at senior manager level in SEND, education or a Local Authority context Experience of contributing to multi-agency planning or decision-making forums Strong analytical skills and ability to manage large amounts of data accurately Excellent negotiation, communication and partnership-building skills An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) will be required for this role. To apply, we request that you submit a CV and answer the following 4 questions: Please describe your experience of applying SEND legislation and statutory guidance to placement or service decisions, while also considering wider system impact. How did you balance individual case requirements with lawful, defensible and sustainable decision making, particularly where there was challenge? This role requires both day to day operational collaboration and longer term partnership working. Please give an example of how you built strong relationships with schools, families or partners to resolve a complex issue and support shared outcomes. How did your approach support both immediate and longer term aims? Please describe your experience of overseeing complex or high volume activity (such as placements, services or resources). How did you maintain operational control while also developing a strategic overview of demand, capacity and risk to inform planning and decisions? Please tell us about a time you used data, information or multiple sources of evidence to understand demand, capacity or risk across the SEND system. How did your analysis influence both short term actions and longer term strategic decisions or recommendations? The job advert closes at 23:59 on 22.06.2026 with interviews planned to follow. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Jun 09, 2026
Full time
This role has a starting salary of £53,713 per annum per annum, based on a 36 hour working week. We are excited to be hiring a new SEND Placements Coordinator to join our fantastic SEND Operations team based in Woking. This role is open to hybrid working and as a team we split our time between collaborating with colleagues in the office and working from home. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About The Role At Surrey County Council, we're committed to providing excellent support for children and young people with SEND. Our SEND services work together to deliver timely, effective support that leads to positive outcomes. We focus on building strong, respectful relationships with families, schools, and partner organisations, with relational and restorative working practices underpinning all our work. Our young people want adults who listen, explain things honestly, and keep them at the centre of every decision. Parents and carers value empathy, strong organisational skills, and a deep understanding of SEND legislation and diverse needs. Schools need consistent, accessible professionals who are experts in SEND and can guide them through the system with clarity and confidence. As our Placements Coordinator, you will provide strategic and operational leadership for SEND placement activity across the county, ensuring placement decisions for children and young people with Education, Health and Care Plans (EHCPs) are needs led, lawful, financially sustainable and aligned to sufficiency and commissioning plans. Your key responsibilities as a Placements Coordinator will include: Maintaining a countywide overview of placement demand, capacity and risk Leading consultation processes Providing assurance to senior leaders and acting as a key escalation point for complex cases Through relational, solution focused engagement with schools and settings, and close working with Commissioning and Finance, your role will support effective decision making, manage risk and help secure sustainable placements and successful transitions. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Teaching qualification, degree or relevant qualification or substantial experience in SEN Extensive knowledge of SEND legislation including the Children and Families Act 2014 and the SEND Code of Practice (0-25) Comprehensive understanding of consultation duties, placement decision-making and legal compliance in SEND Knowledge of SEND placement sufficiency and the education landscape across mainstream, specialist and alternative provision Proven experience at senior manager level in SEND, education or a Local Authority context Experience of contributing to multi-agency planning or decision-making forums Strong analytical skills and ability to manage large amounts of data accurately Excellent negotiation, communication and partnership-building skills An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) will be required for this role. To apply, we request that you submit a CV and answer the following 4 questions: Please describe your experience of applying SEND legislation and statutory guidance to placement or service decisions, while also considering wider system impact. How did you balance individual case requirements with lawful, defensible and sustainable decision making, particularly where there was challenge? This role requires both day to day operational collaboration and longer term partnership working. Please give an example of how you built strong relationships with schools, families or partners to resolve a complex issue and support shared outcomes. How did your approach support both immediate and longer term aims? Please describe your experience of overseeing complex or high volume activity (such as placements, services or resources). How did you maintain operational control while also developing a strategic overview of demand, capacity and risk to inform planning and decisions? Please tell us about a time you used data, information or multiple sources of evidence to understand demand, capacity or risk across the SEND system. How did your analysis influence both short term actions and longer term strategic decisions or recommendations? The job advert closes at 23:59 on 22.06.2026 with interviews planned to follow. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Contract - fixed term contract until 31 May 2028 Working hours - full time (35 hours a week) - you'll agree your working pattern with your manager (core working hours are 08:00 - 16:00 or 09:00 - 17:00). Location - Liverpool, hybrid homeworking (minimum 6 days a month in office). The Royal College of Physicians is recruiting a Project Manager to work on the National Respiratory Audit Programme (NRAP). The aim of the programme is to drive improvement in respiratory disease across primary care, secondary care, and pulmonary rehabilitation with the delivery of national clinical and organisational audits across England and Wales. Purpose and scope Key responsibilities Manage the Chronic Obstructive Pulmonary Disease (COPD) audit for NRAP, working closely with the relevant programme coordinator and clinical lead to ensure all outputs are delivered in line with contractual requirements Manage the adult and children and young people (CYP) Patient and Public Involvement and Engagement (PPIE) panels, including liaison with and oversight of the subcontractor responsible for delivering the CYP element Develop and implement a refreshed patient and public involvement and engagement (PPIE) strategy to ensure the integration of patient and carer perspectives throughout the programme. Maintain strong relationships with external partners, including sub-contractors, to establish effective operational procedures and achieve project milestones. Elevate the programme's profile externally to increase participation and engagement levels. About you Proven experience in project management and able to demonstrate project management skills used in the delivery of work. You will have: the ability to work across more than one project simultaneously, managing work within resources and to the satisfaction of stakeholders experience of coordinating and supporting patient and public involvement and engagement (PPIE) activity excellent communication skills, both verbal and written and be at ease working with a wide variety of audiences the ability to effectively work alongside busy clinical leadership and sub-contractors experience of working within the NHS or other health related environments. This post affords an exciting opportunity to work with a dynamic and committed programme team that's driving improvements in respiratory care, with the support of expert clinical leads. Closing date : Friday 26 June 2026 Shortlisted candidates will be notified by: Tuesday 30 June 2026 Interviewing date : Thursday 02 and Friday 03 July 2026 The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. The RCP is all about our people - our members, staff, volunteers and leaders. We educate, influence and collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into our community people who represent the 21st-century medical workforce and the diverse population of patients we serve is a priority for us.
Jun 08, 2026
Full time
Contract - fixed term contract until 31 May 2028 Working hours - full time (35 hours a week) - you'll agree your working pattern with your manager (core working hours are 08:00 - 16:00 or 09:00 - 17:00). Location - Liverpool, hybrid homeworking (minimum 6 days a month in office). The Royal College of Physicians is recruiting a Project Manager to work on the National Respiratory Audit Programme (NRAP). The aim of the programme is to drive improvement in respiratory disease across primary care, secondary care, and pulmonary rehabilitation with the delivery of national clinical and organisational audits across England and Wales. Purpose and scope Key responsibilities Manage the Chronic Obstructive Pulmonary Disease (COPD) audit for NRAP, working closely with the relevant programme coordinator and clinical lead to ensure all outputs are delivered in line with contractual requirements Manage the adult and children and young people (CYP) Patient and Public Involvement and Engagement (PPIE) panels, including liaison with and oversight of the subcontractor responsible for delivering the CYP element Develop and implement a refreshed patient and public involvement and engagement (PPIE) strategy to ensure the integration of patient and carer perspectives throughout the programme. Maintain strong relationships with external partners, including sub-contractors, to establish effective operational procedures and achieve project milestones. Elevate the programme's profile externally to increase participation and engagement levels. About you Proven experience in project management and able to demonstrate project management skills used in the delivery of work. You will have: the ability to work across more than one project simultaneously, managing work within resources and to the satisfaction of stakeholders experience of coordinating and supporting patient and public involvement and engagement (PPIE) activity excellent communication skills, both verbal and written and be at ease working with a wide variety of audiences the ability to effectively work alongside busy clinical leadership and sub-contractors experience of working within the NHS or other health related environments. This post affords an exciting opportunity to work with a dynamic and committed programme team that's driving improvements in respiratory care, with the support of expert clinical leads. Closing date : Friday 26 June 2026 Shortlisted candidates will be notified by: Tuesday 30 June 2026 Interviewing date : Thursday 02 and Friday 03 July 2026 The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. The RCP is all about our people - our members, staff, volunteers and leaders. We educate, influence and collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into our community people who represent the 21st-century medical workforce and the diverse population of patients we serve is a priority for us.
Junior Operations Coordinator Entry-Level Telecoms Support Role Contract Personnel are seeking a motivated and customer-focused individual to join the operations team of a leading IT company as a Junior Operations Coordinator. This entry-level role is an excellent opportunity for someone starting a career in telecommunications, with full training and ongoing support provided. Key Responsibilities Serve as the first point of contact for customers reporting phone, broadband, and Wi-Fi issues Log and manage customer faults accurately Provide basic troubleshooting support via phone, email, and service systems Escalate complex issues to internal teams or suppliers when required Keep customers updated on fault progress in a professional and timely manner Support the operations team with service checks, diagnostics, and administrative tasks Desired Skills & Attributes Strong communication and customer service skills Organised with good problem-solving ability Positive attitude and willingness to learn Basic IT skills, including Microsoft Office and email Ability to work independently and as part of a team Interest in telecoms, technology, or technical support Experience & Qualifications No previous telecoms experience is required as full training is provided. Previous customer service or administration experience is advantageous. Why This Role This role provides hands-on experience in the telecoms industry, offering a clear pathway to develop technical knowledge and operational support skills in a growing sector. This would be the ideal role for someone looking to get into 1st line support, or someone from a customer service background with an interest in IT/telecoms. About Contract Personnel: Contract Personnel are one of East Anglia s longest-standing, leading independent recruitment agencies established in 1989. Offering Temporary and Permanent recruitment solutions, we keep you updated with the latest opportunities and support you throughout your job search. Contact Rosie or Hannah at Contract Personnel for more details today!
Jun 05, 2026
Full time
Junior Operations Coordinator Entry-Level Telecoms Support Role Contract Personnel are seeking a motivated and customer-focused individual to join the operations team of a leading IT company as a Junior Operations Coordinator. This entry-level role is an excellent opportunity for someone starting a career in telecommunications, with full training and ongoing support provided. Key Responsibilities Serve as the first point of contact for customers reporting phone, broadband, and Wi-Fi issues Log and manage customer faults accurately Provide basic troubleshooting support via phone, email, and service systems Escalate complex issues to internal teams or suppliers when required Keep customers updated on fault progress in a professional and timely manner Support the operations team with service checks, diagnostics, and administrative tasks Desired Skills & Attributes Strong communication and customer service skills Organised with good problem-solving ability Positive attitude and willingness to learn Basic IT skills, including Microsoft Office and email Ability to work independently and as part of a team Interest in telecoms, technology, or technical support Experience & Qualifications No previous telecoms experience is required as full training is provided. Previous customer service or administration experience is advantageous. Why This Role This role provides hands-on experience in the telecoms industry, offering a clear pathway to develop technical knowledge and operational support skills in a growing sector. This would be the ideal role for someone looking to get into 1st line support, or someone from a customer service background with an interest in IT/telecoms. About Contract Personnel: Contract Personnel are one of East Anglia s longest-standing, leading independent recruitment agencies established in 1989. Offering Temporary and Permanent recruitment solutions, we keep you updated with the latest opportunities and support you throughout your job search. Contact Rosie or Hannah at Contract Personnel for more details today!
Project Manager Liverpool £38,663 Contract fixed term contract until 31 May 2028 Working hours full time (35 hours a week) - you ll agree your working pattern with your manager (core working hours are 08:00 - 16:00 or 09:00 - 17:00). Location Liverpool, hybrid homeworking (minimum 6 days a month in office). The Royal College of Physicians is recruiting a Project Manager to work on the National Respiratory Audit Programme (NRAP). The aim of the programme is to drive improvement in respiratory disease across primary care, secondary care, and pulmonary rehabilitation with the delivery of national clinical and organisational audits across England and Wales. Purpose and scope Key responsibilities Manage the Chronic Obstructive Pulmonary Disease (COPD) audit for NRAP, working closely with the relevant programme coordinator and clinical lead to ensure all outputs are delivered in line with contractual requirements Manage the adult and children and young people (CYP) Patient and Public Involvement and Engagement (PPIE) panels, including liaison with and oversight of the subcontractor responsible for delivering the CYP element Develop and implement a refreshed patient and public involvement and engagement (PPIE) strategy to ensure the integration of patient and carer perspectives throughout the programme. Maintain strong relationships with external partners, including sub-contractors, to establish effective operational procedures and achieve project milestones. Elevate the programme's profile externally to increase participation and engagement levels. About you Proven experience in project management and able to demonstrate project management skills used in the delivery of work. You will have: the ability to work across more than one project simultaneously, managing work within resources and to the satisfaction of stakeholders experience of coordinating and supporting patient and public involvement and engagement (PPIE) activity excellent communication skills, both verbal and written and be at ease working with a wide variety of audiences the ability to effectively work alongside busy clinical leadership and sub-contractors experience of working within the NHS or other health related environments. This post affords an exciting opportunity to work with a dynamic and committed programme team that s driving improvements in respiratory care, with the support of expert clinical leads. Closing date : Friday 26 June 2026 Shortlisted candidates will be notified by: Tuesday 30 June 2026 Interviewing date : Thursday 02 and Friday 03 July 2026 The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. The RCP is all about our people our members, staff, volunteers and leaders. We educate, influence and collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into our community people who represent the 21st-century medical workforce and the diverse population of patients we serve is a priority for us.
Jun 05, 2026
Contractor
Project Manager Liverpool £38,663 Contract fixed term contract until 31 May 2028 Working hours full time (35 hours a week) - you ll agree your working pattern with your manager (core working hours are 08:00 - 16:00 or 09:00 - 17:00). Location Liverpool, hybrid homeworking (minimum 6 days a month in office). The Royal College of Physicians is recruiting a Project Manager to work on the National Respiratory Audit Programme (NRAP). The aim of the programme is to drive improvement in respiratory disease across primary care, secondary care, and pulmonary rehabilitation with the delivery of national clinical and organisational audits across England and Wales. Purpose and scope Key responsibilities Manage the Chronic Obstructive Pulmonary Disease (COPD) audit for NRAP, working closely with the relevant programme coordinator and clinical lead to ensure all outputs are delivered in line with contractual requirements Manage the adult and children and young people (CYP) Patient and Public Involvement and Engagement (PPIE) panels, including liaison with and oversight of the subcontractor responsible for delivering the CYP element Develop and implement a refreshed patient and public involvement and engagement (PPIE) strategy to ensure the integration of patient and carer perspectives throughout the programme. Maintain strong relationships with external partners, including sub-contractors, to establish effective operational procedures and achieve project milestones. Elevate the programme's profile externally to increase participation and engagement levels. About you Proven experience in project management and able to demonstrate project management skills used in the delivery of work. You will have: the ability to work across more than one project simultaneously, managing work within resources and to the satisfaction of stakeholders experience of coordinating and supporting patient and public involvement and engagement (PPIE) activity excellent communication skills, both verbal and written and be at ease working with a wide variety of audiences the ability to effectively work alongside busy clinical leadership and sub-contractors experience of working within the NHS or other health related environments. This post affords an exciting opportunity to work with a dynamic and committed programme team that s driving improvements in respiratory care, with the support of expert clinical leads. Closing date : Friday 26 June 2026 Shortlisted candidates will be notified by: Tuesday 30 June 2026 Interviewing date : Thursday 02 and Friday 03 July 2026 The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. The RCP is all about our people our members, staff, volunteers and leaders. We educate, influence and collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into our community people who represent the 21st-century medical workforce and the diverse population of patients we serve is a priority for us.
Project Manager Liverpool £38,663 Contract fixed term contract until 31 May 2028 Working hours full time (35 hours a week) - you ll agree your working pattern with your manager (core working hours are 08:00 - 16:00 or 09:00 - 17:00). Location Liverpool, hybrid homeworking (minimum 6 days a month in office). Our client is recruiting a Project Manager to work on the National Respiratory Audit Programme (NRAP). The aim of the programme is to drive improvement in respiratory disease across primary care, secondary care, and pulmonary rehabilitation with the delivery of national clinical and organisational audits across England and Wales. Purpose and scope Key responsibilities Manage the Chronic Obstructive Pulmonary Disease (COPD) audit for NRAP, working closely with the relevant programme coordinator and clinical lead to ensure all outputs are delivered in line with contractual requirements Manage the adult and children and young people (CYP) Patient and Public Involvement and Engagement (PPIE) panels, including liaison with and oversight of the subcontractor responsible for delivering the CYP element Develop and implement a refreshed patient and public involvement and engagement (PPIE) strategy to ensure the integration of patient and carer perspectives throughout the programme. Maintain strong relationships with external partners, including sub-contractors, to establish effective operational procedures and achieve project milestones. Elevate the programme's profile externally to increase participation and engagement levels. About you Proven experience in project management and able to demonstrate project management skills used in the delivery of work. You will have: the ability to work across more than one project simultaneously, managing work within resources and to the satisfaction of stakeholders experience of coordinating and supporting patient and public involvement and engagement (PPIE) activity excellent communication skills, both verbal and written and be at ease working with a wide variety of audiences the ability to effectively work alongside busy clinical leadership and sub-contractors experience of working within the NHS or other health related environments. This post affords an exciting opportunity to work with a dynamic and committed programme team that s driving improvements in respiratory care, with the support of expert clinical leads. Closing date : Friday 26 June 2026 Shortlisted candidates will be notified by: Tuesday 30 June 2026 Interviewing date : Thursday 02 and Friday 03 July 2026 Our client positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. Our client is all about our people our members, staff, volunteers and leaders. They educate, influence and collaborate to improve health and healthcare for everyone and know they can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into their community people who represent the 21st-century medical workforce and the diverse population of patients they serve is a priority for them.
Jun 05, 2026
Full time
Project Manager Liverpool £38,663 Contract fixed term contract until 31 May 2028 Working hours full time (35 hours a week) - you ll agree your working pattern with your manager (core working hours are 08:00 - 16:00 or 09:00 - 17:00). Location Liverpool, hybrid homeworking (minimum 6 days a month in office). Our client is recruiting a Project Manager to work on the National Respiratory Audit Programme (NRAP). The aim of the programme is to drive improvement in respiratory disease across primary care, secondary care, and pulmonary rehabilitation with the delivery of national clinical and organisational audits across England and Wales. Purpose and scope Key responsibilities Manage the Chronic Obstructive Pulmonary Disease (COPD) audit for NRAP, working closely with the relevant programme coordinator and clinical lead to ensure all outputs are delivered in line with contractual requirements Manage the adult and children and young people (CYP) Patient and Public Involvement and Engagement (PPIE) panels, including liaison with and oversight of the subcontractor responsible for delivering the CYP element Develop and implement a refreshed patient and public involvement and engagement (PPIE) strategy to ensure the integration of patient and carer perspectives throughout the programme. Maintain strong relationships with external partners, including sub-contractors, to establish effective operational procedures and achieve project milestones. Elevate the programme's profile externally to increase participation and engagement levels. About you Proven experience in project management and able to demonstrate project management skills used in the delivery of work. You will have: the ability to work across more than one project simultaneously, managing work within resources and to the satisfaction of stakeholders experience of coordinating and supporting patient and public involvement and engagement (PPIE) activity excellent communication skills, both verbal and written and be at ease working with a wide variety of audiences the ability to effectively work alongside busy clinical leadership and sub-contractors experience of working within the NHS or other health related environments. This post affords an exciting opportunity to work with a dynamic and committed programme team that s driving improvements in respiratory care, with the support of expert clinical leads. Closing date : Friday 26 June 2026 Shortlisted candidates will be notified by: Tuesday 30 June 2026 Interviewing date : Thursday 02 and Friday 03 July 2026 Our client positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. Our client is all about our people our members, staff, volunteers and leaders. They educate, influence and collaborate to improve health and healthcare for everyone and know they can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into their community people who represent the 21st-century medical workforce and the diverse population of patients they serve is a priority for them.
This organisation is hiring two enthusiastic Dad Matters Coordinators to support the expansion of their project in Surrey and drive their vital work forward. Job Title: Dad Matters Coordinator x2 Hours: Part time, 18.5 hours a week. Work patterns and hours will be agreed with the successful candidates. Salary: £27,000 - £32,000 per annum, pro rata Location: These roles cover locations across Surrey, offering the chance to work face-to-face in community and partner venues. Every day is varied and rewarding, as you help improve the lives of families. About the Employer Our client is a voluntary organisation committed to promoting the welfare of families with young children. Their mission is to give children the best start in life by supporting parents, especially during challenging times. This service exists to support dads to have the best possible relationship with their families. They do this by providing 1:1 and group peer support, helping Dads make sense of parenthood, and providing or signposting Dads to mental health support and access to relevant services. Working closely with other professionals, they are able to better support dads in the first 1001 days of their parenting journey. As Dad Matters Coordinator your key responsibilities will include: Deliver face-to-face support and engagement with dads. Raise awareness of mental health and parenting support available to fathers. Support volunteers with lived experience of fatherhood. Collaborate with internal/parallel Coordinators to ensure holistic family support. They are looking for someone who is: Passionate about supporting dads and families. An excellent communicator and relationship-builder. Confident working independently and as part of a small team. Knowledgeable about perinatal mental health and the challenges faced by dads. What this employer offers: Flexible working hours and locations. A supportive, values-driven team culture. The chance to make a real, lasting impact on families in your community. Deadline for applications: 5pm Friday 31st October First Interviews: w/c 10th November Second interviews: w/c 17th November Interested? Please click 'Apply' and follow the job board process. You will receive an email from CHM Recruit containing further information on how to apply for the role. Please note that although you may be asked by the job board to upload a CV, you are not applying at this stage. This charity is committed to equal opportunities and safeguarding children. All roles are subject to an enhanced DBS check and references. ?No agencies please.
Oct 06, 2025
Full time
This organisation is hiring two enthusiastic Dad Matters Coordinators to support the expansion of their project in Surrey and drive their vital work forward. Job Title: Dad Matters Coordinator x2 Hours: Part time, 18.5 hours a week. Work patterns and hours will be agreed with the successful candidates. Salary: £27,000 - £32,000 per annum, pro rata Location: These roles cover locations across Surrey, offering the chance to work face-to-face in community and partner venues. Every day is varied and rewarding, as you help improve the lives of families. About the Employer Our client is a voluntary organisation committed to promoting the welfare of families with young children. Their mission is to give children the best start in life by supporting parents, especially during challenging times. This service exists to support dads to have the best possible relationship with their families. They do this by providing 1:1 and group peer support, helping Dads make sense of parenthood, and providing or signposting Dads to mental health support and access to relevant services. Working closely with other professionals, they are able to better support dads in the first 1001 days of their parenting journey. As Dad Matters Coordinator your key responsibilities will include: Deliver face-to-face support and engagement with dads. Raise awareness of mental health and parenting support available to fathers. Support volunteers with lived experience of fatherhood. Collaborate with internal/parallel Coordinators to ensure holistic family support. They are looking for someone who is: Passionate about supporting dads and families. An excellent communicator and relationship-builder. Confident working independently and as part of a small team. Knowledgeable about perinatal mental health and the challenges faced by dads. What this employer offers: Flexible working hours and locations. A supportive, values-driven team culture. The chance to make a real, lasting impact on families in your community. Deadline for applications: 5pm Friday 31st October First Interviews: w/c 10th November Second interviews: w/c 17th November Interested? Please click 'Apply' and follow the job board process. You will receive an email from CHM Recruit containing further information on how to apply for the role. Please note that although you may be asked by the job board to upload a CV, you are not applying at this stage. This charity is committed to equal opportunities and safeguarding children. All roles are subject to an enhanced DBS check and references. ?No agencies please.
We re hiring two enthusiastic Dad Matters Coordinators to support the expansion of our project in Surrey and drive this vital work forward. Job Title: Dad Matters Coordinator x2 Employer: Home-Start Surrey Hours: Part time, 18.5 hours a week. Work patterns and hours will be agreed with the successful candidates. Salary: £27,000 - £32,000 per annum, pro rata Location : These roles cover locations across Surrey, offering the chance to work face-to-face in community and partner venues. Every day is varied and rewarding, as you help improve the lives of families. About Us Home-Start Surrey is a voluntary organisation committed to promoting the welfare of families with young children. Our mission is to give children the best start in life by supporting parents, especially during challenging times. Dad Matters Surrey exists to support dads to have the best possible relationship with their families. We do this by providing 1:1 and group peer support, helping Dads make sense of parenthood, and providing or signposting Dads to mental health support and access to relevant services. Working closely with other professionals, we are able to better support dads in the first 1001 days of their parenting journey. As Dad Matters Coordinator your key responsibilities will include: Deliver face-to-face support and engagement with dads. Raise awareness of mental health and parenting support available to fathers. Support volunteers with lived experience of fatherhood. Collaborate with Home-Start Coordinators to ensure holistic family support. We re looking for someone who is: Passionate about supporting dads and families. An excellent communicator and relationship-builder. Confident working independently and as part of a small team. Knowledgeable about perinatal mental health and the challenges faced by dads. What We Offer Flexible working hours and locations. A supportive, values-driven team culture. The chance to make a real, lasting impact on families in your community. Deadline for applications : 5pm Friday 31st October First Interviews : w/c 10th November Second interviews : w/c 17th November Interested? PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION. Home-Start Surrey is committed to equal opportunities and safeguarding children. All roles are subject to an enhanced DBS check and references. No agencies please.
Oct 06, 2025
Full time
We re hiring two enthusiastic Dad Matters Coordinators to support the expansion of our project in Surrey and drive this vital work forward. Job Title: Dad Matters Coordinator x2 Employer: Home-Start Surrey Hours: Part time, 18.5 hours a week. Work patterns and hours will be agreed with the successful candidates. Salary: £27,000 - £32,000 per annum, pro rata Location : These roles cover locations across Surrey, offering the chance to work face-to-face in community and partner venues. Every day is varied and rewarding, as you help improve the lives of families. About Us Home-Start Surrey is a voluntary organisation committed to promoting the welfare of families with young children. Our mission is to give children the best start in life by supporting parents, especially during challenging times. Dad Matters Surrey exists to support dads to have the best possible relationship with their families. We do this by providing 1:1 and group peer support, helping Dads make sense of parenthood, and providing or signposting Dads to mental health support and access to relevant services. Working closely with other professionals, we are able to better support dads in the first 1001 days of their parenting journey. As Dad Matters Coordinator your key responsibilities will include: Deliver face-to-face support and engagement with dads. Raise awareness of mental health and parenting support available to fathers. Support volunteers with lived experience of fatherhood. Collaborate with Home-Start Coordinators to ensure holistic family support. We re looking for someone who is: Passionate about supporting dads and families. An excellent communicator and relationship-builder. Confident working independently and as part of a small team. Knowledgeable about perinatal mental health and the challenges faced by dads. What We Offer Flexible working hours and locations. A supportive, values-driven team culture. The chance to make a real, lasting impact on families in your community. Deadline for applications : 5pm Friday 31st October First Interviews : w/c 10th November Second interviews : w/c 17th November Interested? PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION. Home-Start Surrey is committed to equal opportunities and safeguarding children. All roles are subject to an enhanced DBS check and references. No agencies please.
We re hiring two enthusiastic Dad Matters Coordinators to support the expansion of our project in Surrey and drive this vital work forward. Job Title: Dad Matters Coordinator x2 Employer: Home-Start Surrey Hours: Part time, 18.5 hours a week. Work patterns and hours will be agreed with the successful candidates. Salary: £27,000 - £32,000 per annum, pro rata Location : These roles cover locations across Surrey, offering the chance to work face-to-face in community and partner venues. Every day is varied and rewarding, as you help improve the lives of families. About Us Home-Start Surrey is a voluntary organisation committed to promoting the welfare of families with young children. Our mission is to give children the best start in life by supporting parents, especially during challenging times. Dad Matters Surrey exists to support dads to have the best possible relationship with their families. We do this by providing 1:1 and group peer support, helping Dads make sense of parenthood, and providing or signposting Dads to mental health support and access to relevant services. Working closely with other professionals, we are able to better support dads in the first 1001 days of their parenting journey. As Dad Matters Coordinator your key responsibilities will include: Deliver face-to-face support and engagement with dads. Raise awareness of mental health and parenting support available to fathers. Support volunteers with lived experience of fatherhood. Collaborate with Home-Start Coordinators to ensure holistic family support. We re looking for someone who is: Passionate about supporting dads and families. An excellent communicator and relationship-builder. Confident working independently and as part of a small team. Knowledgeable about perinatal mental health and the challenges faced by dads. What We Offer Flexible working hours and locations. A supportive, values-driven team culture. The chance to make a real, lasting impact on families in your community. Deadline for applications : 5pm Friday 31st October First Interviews : w/c 10th November Second interviews : w/c 17th November I nterested? Please click 'Apply' - you will receive an email from our partner CHM Recruit containing the application pack and details on how to submit your application. Please note, you are not applying at this stage. Home-Start Surrey is committed to equal opportunities and safeguarding children. All roles are subject to an enhanced DBS check and references. No agencies please.
Oct 06, 2025
Full time
We re hiring two enthusiastic Dad Matters Coordinators to support the expansion of our project in Surrey and drive this vital work forward. Job Title: Dad Matters Coordinator x2 Employer: Home-Start Surrey Hours: Part time, 18.5 hours a week. Work patterns and hours will be agreed with the successful candidates. Salary: £27,000 - £32,000 per annum, pro rata Location : These roles cover locations across Surrey, offering the chance to work face-to-face in community and partner venues. Every day is varied and rewarding, as you help improve the lives of families. About Us Home-Start Surrey is a voluntary organisation committed to promoting the welfare of families with young children. Our mission is to give children the best start in life by supporting parents, especially during challenging times. Dad Matters Surrey exists to support dads to have the best possible relationship with their families. We do this by providing 1:1 and group peer support, helping Dads make sense of parenthood, and providing or signposting Dads to mental health support and access to relevant services. Working closely with other professionals, we are able to better support dads in the first 1001 days of their parenting journey. As Dad Matters Coordinator your key responsibilities will include: Deliver face-to-face support and engagement with dads. Raise awareness of mental health and parenting support available to fathers. Support volunteers with lived experience of fatherhood. Collaborate with Home-Start Coordinators to ensure holistic family support. We re looking for someone who is: Passionate about supporting dads and families. An excellent communicator and relationship-builder. Confident working independently and as part of a small team. Knowledgeable about perinatal mental health and the challenges faced by dads. What We Offer Flexible working hours and locations. A supportive, values-driven team culture. The chance to make a real, lasting impact on families in your community. Deadline for applications : 5pm Friday 31st October First Interviews : w/c 10th November Second interviews : w/c 17th November I nterested? Please click 'Apply' - you will receive an email from our partner CHM Recruit containing the application pack and details on how to submit your application. Please note, you are not applying at this stage. Home-Start Surrey is committed to equal opportunities and safeguarding children. All roles are subject to an enhanced DBS check and references. No agencies please.
Project Worker - Mockingbird Making a Difference in Foster Care! We are seeking a talented individual to join our team of passionate and dynamic project workers. You will make a vital contribution helping to sustain and expand this model throughout the UK. In this role you will help make a difference and improve the lives of foster families and of children and young people in foster care Position: Project Worker Mockingbird Salary: £32,480 £37,555 per annum Location:Home based in the North West / Yorkshire or Midlands England, with travel required throughout UK. Applicants MUST live in these areas to be considered. Hours: Full time, 35 hours per week Closing date: 31st October Interview dates: Friday 14th November (held in person in Leeds, venue TBC) About the Role As a Mockingbird Project Worker you will support services to deliver sustainable foster care. This exciting programme is currently working with over a hundred fostering services across England, Scotland and Wales, and is looking to grow further. Mockingbird is an evidence-based model structured around the support and relationships an extended family provides. The model nurtures the relationships between children, young people and foster families supporting them to build a resilient and caring community. You will make a vital contribution helping to sustain and expand this model throughout the UK. In this role you will work directly with fostering services to help make a difference and improve the lives of foster families and of children and young people in foster care. You will provide guidance and support to fostering services to enable them to understand, implement and sustain the Mockingbird model. This is a great opportunity to join the Mockingbird programme at an exciting time of continued growth in a role that offers the opportunity to have a genuine impact on the experiences and outcomes for looked after children and fostering families. About You We're seeking individuals who are: Experienced in delivering training and coaching, both online and in person within fostering or children s services. Passionate about improving the lives of children and young people in care. Skilled in relationship-building and confident working across multidisciplinary teams. Organised and self-motivated, able to manage a varied workload and travel regularly. Familiar with children s social care policy and practice (fostering knowledge is a strong advantage). Committed to equity, diversity, and inclusion. Essential: Experience in delivering training and support both online and in-person. Strong interpersonal and communication skills. Confident IT skills, including Microsoft Teams and Office 365. Willingness to travel and work flexibly across your region and the UK. Desirable: Understanding of the Mockingbird model. Experience working with foster carers, local authorities, or independent fostering agencies. Lived experience of the care system. The role is home based (applicants MUST live within the Northwest/Yorkshire or Midlands area) and will require extensive travel and occasional overnight stays within the UK on a regular basis. About the Organisation As the UK s leading fostering charity, they work with fostering services and foster families to transform children s lives. The Mockingbird programme is one of the most exciting developments in foster care, improving stability and outcomes by replicating the support of an extended family. They offer a flexible, inclusive and supportive work culture where your contribution truly matters. What We Offer 38 days annual leave (including bank holidays) Flexible and hybrid working arrangements Enhanced maternity, adoption, and sick pay Pension scheme and life assurance Employee Assistance Programme (24/7) Season ticket loan Eye care contributions Other roles you may have experience in could include: Mockingbird Liaison Worker, Family Support Worker, Children s Project Worker, Children s Support Worker, Therapeutic Fostering Worker, Fostering Support Officer, Learning and Development Coordinator, Practice Development Officer, Community Support Worker, Social Care Project Worker, PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Oct 03, 2025
Full time
Project Worker - Mockingbird Making a Difference in Foster Care! We are seeking a talented individual to join our team of passionate and dynamic project workers. You will make a vital contribution helping to sustain and expand this model throughout the UK. In this role you will help make a difference and improve the lives of foster families and of children and young people in foster care Position: Project Worker Mockingbird Salary: £32,480 £37,555 per annum Location:Home based in the North West / Yorkshire or Midlands England, with travel required throughout UK. Applicants MUST live in these areas to be considered. Hours: Full time, 35 hours per week Closing date: 31st October Interview dates: Friday 14th November (held in person in Leeds, venue TBC) About the Role As a Mockingbird Project Worker you will support services to deliver sustainable foster care. This exciting programme is currently working with over a hundred fostering services across England, Scotland and Wales, and is looking to grow further. Mockingbird is an evidence-based model structured around the support and relationships an extended family provides. The model nurtures the relationships between children, young people and foster families supporting them to build a resilient and caring community. You will make a vital contribution helping to sustain and expand this model throughout the UK. In this role you will work directly with fostering services to help make a difference and improve the lives of foster families and of children and young people in foster care. You will provide guidance and support to fostering services to enable them to understand, implement and sustain the Mockingbird model. This is a great opportunity to join the Mockingbird programme at an exciting time of continued growth in a role that offers the opportunity to have a genuine impact on the experiences and outcomes for looked after children and fostering families. About You We're seeking individuals who are: Experienced in delivering training and coaching, both online and in person within fostering or children s services. Passionate about improving the lives of children and young people in care. Skilled in relationship-building and confident working across multidisciplinary teams. Organised and self-motivated, able to manage a varied workload and travel regularly. Familiar with children s social care policy and practice (fostering knowledge is a strong advantage). Committed to equity, diversity, and inclusion. Essential: Experience in delivering training and support both online and in-person. Strong interpersonal and communication skills. Confident IT skills, including Microsoft Teams and Office 365. Willingness to travel and work flexibly across your region and the UK. Desirable: Understanding of the Mockingbird model. Experience working with foster carers, local authorities, or independent fostering agencies. Lived experience of the care system. The role is home based (applicants MUST live within the Northwest/Yorkshire or Midlands area) and will require extensive travel and occasional overnight stays within the UK on a regular basis. About the Organisation As the UK s leading fostering charity, they work with fostering services and foster families to transform children s lives. The Mockingbird programme is one of the most exciting developments in foster care, improving stability and outcomes by replicating the support of an extended family. They offer a flexible, inclusive and supportive work culture where your contribution truly matters. What We Offer 38 days annual leave (including bank holidays) Flexible and hybrid working arrangements Enhanced maternity, adoption, and sick pay Pension scheme and life assurance Employee Assistance Programme (24/7) Season ticket loan Eye care contributions Other roles you may have experience in could include: Mockingbird Liaison Worker, Family Support Worker, Children s Project Worker, Children s Support Worker, Therapeutic Fostering Worker, Fostering Support Officer, Learning and Development Coordinator, Practice Development Officer, Community Support Worker, Social Care Project Worker, PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Project Administrator We are looking for an experienced Administrator to join the team. Position: Project Administrator Location: Huddersfield/ Hybrid Hours: Part Time 22 hours per week Salary: £24,242.40 pro rata Contract: Temporary until August 2027 Benefits: Include 26 days holiday, rising to 30 after service increments plus 8 bank holiday, Personal Pension Scheme, Healthcare Cash Plan, Employee Assistance Programme, Staff Awards Scheme, Company Sick Pay Scheme, flexible working patterns Closing Date: 31st October 2025. Interviews will be taking place on a rolling basis so this role may close earlier than advertised. The Role You will be responsible for organising the logistics and administration of delivering projects and contracts within the project delivery team. This includes supporting customers on their journey through the Champions programmes, progress logging, financial administration and post-delivery evaluations. Key duties include: Collate, update and maintain data and records Provide administrative support for the monitoring of organisational and contractual targets. Maintain and manage emails and outlook calendar Support the wider team with the co-ordination of the project Handle and answer incoming calls and emails about projects and contracts Maintaining regular contact with programme settings to ensure ongoing support and progression. Support the department in conducting post-delivery evaluations and assessing impact of delivery, reporting feedback to line manager. Work with Programme Early Years Advisors to update contact logs and records. About You You will have previous experience of general administration in a service / customer focussed environment with experience of team working, data collation, input, recording and processing. You will be comfortable using video conferencing technology and systems for processing payments and ideally have experience of customer care. To apply please submit your CV along with a covering letter detailing how your skills, knowledge and experience meet the requirements of the role. About the Organisation The organisation is a national charity and membership association specifically for nurseries. They work in partnership with nurseries, local authorities, national government and a range of partners to develop an environment in which early learning and care can flourish. The organisation is committed to a policy of equal opportunities and is actively opposed to discrimination in society. You may also have experience in areas such as Admin, Administration, Administrator, Project Admin, Project Administration, Project Administrator, Project Coordinator, Project Support, Project Officer, Project Assistant, Customer Service, Customer Service Agent, Customer Service Executive, Customer Service Assistant. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Oct 03, 2025
Full time
Project Administrator We are looking for an experienced Administrator to join the team. Position: Project Administrator Location: Huddersfield/ Hybrid Hours: Part Time 22 hours per week Salary: £24,242.40 pro rata Contract: Temporary until August 2027 Benefits: Include 26 days holiday, rising to 30 after service increments plus 8 bank holiday, Personal Pension Scheme, Healthcare Cash Plan, Employee Assistance Programme, Staff Awards Scheme, Company Sick Pay Scheme, flexible working patterns Closing Date: 31st October 2025. Interviews will be taking place on a rolling basis so this role may close earlier than advertised. The Role You will be responsible for organising the logistics and administration of delivering projects and contracts within the project delivery team. This includes supporting customers on their journey through the Champions programmes, progress logging, financial administration and post-delivery evaluations. Key duties include: Collate, update and maintain data and records Provide administrative support for the monitoring of organisational and contractual targets. Maintain and manage emails and outlook calendar Support the wider team with the co-ordination of the project Handle and answer incoming calls and emails about projects and contracts Maintaining regular contact with programme settings to ensure ongoing support and progression. Support the department in conducting post-delivery evaluations and assessing impact of delivery, reporting feedback to line manager. Work with Programme Early Years Advisors to update contact logs and records. About You You will have previous experience of general administration in a service / customer focussed environment with experience of team working, data collation, input, recording and processing. You will be comfortable using video conferencing technology and systems for processing payments and ideally have experience of customer care. To apply please submit your CV along with a covering letter detailing how your skills, knowledge and experience meet the requirements of the role. About the Organisation The organisation is a national charity and membership association specifically for nurseries. They work in partnership with nurseries, local authorities, national government and a range of partners to develop an environment in which early learning and care can flourish. The organisation is committed to a policy of equal opportunities and is actively opposed to discrimination in society. You may also have experience in areas such as Admin, Administration, Administrator, Project Admin, Project Administration, Project Administrator, Project Coordinator, Project Support, Project Officer, Project Assistant, Customer Service, Customer Service Agent, Customer Service Executive, Customer Service Assistant. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Japanese speaking IT Helpdesk Engineer (On-site) Ref: YC46843 A Japanese IT company is seeking a Japanese speaking IT Helpdesk Engineer to provide on-site and remote support for their EMEA operations. You will act as a key contact between users, vendors, and HQ in Japan, ensuring smooth IT operations and customer satisfaction. This role requires strong bilingual (Japanese/English) communication skills and hands-on IT support experience. - ELIGIBLE APPLICANTS: (O) Eligible visa: Permanent residence, Spouse, Partner (X) NOT eligible: Student visa, YMS, Graduate visa, Requiring visa sponsorship VISA SUPPORT: Not available - Type: Permanent, full-time Salary: Up to £30k, depending on experience Working Hours: Monday-Friday, 9:00-17:30 (37.5 hours per week) Start Date: ASAP Location: London IT Helpdesk Engineer Main Responsibilities Provide 1st/2nd line technical and business system support via phone, email, tickets, and on-site Log and manage support tickets, escalating to HQ in Japan or third parties as required Support, maintain, and improve customer IT services while ensuring adherence to IT policies Assist team members, back office staff, and project engineers Produce IT monthly reports, newsletters, and manage user ID/device inventory updates Support integration and maintenance tasks, including documentation and user manuals Act as Project Coordinator, monitor progress, and prepare meeting agendas/minutes Liaise with HQ in Japan and third-party vendors in both English and Japanese Manage and support customer requirements, escalating issues to line managers IT Helpdesk Engineer Skills & Qualifications Essential 1+ year Helpdesk or IT support experience in IT infrastructure industry Strong documentation skills (reports, manuals, records) Basic understanding of networking (LAN, WAN, Wi-Fi) Proficiency in Microsoft 365 (Word, Excel, Outlook, PowerPoint, Teams) Business-level Japanese and English (spoken and written) Desirable Knowledge of Windows Client and Server OS Experience working in a Japanese company Project management or project assistant experience Personal Attributes Excellent communication and interpersonal skills with clients, end users, and vendors Ability to work flexibly and independently as well as in a team Strong organisational skills with the ability to prioritise workload Clear, articulate English speaking skills (majority of users are non-native speakers) Fluent Japanese writing and speaking skills All applicants must have the right to work in the UK without any restrictions as the Company is not able to offer visa support. YMS and graduate visa holders are not eligible for this position. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
Sep 22, 2025
Full time
Japanese speaking IT Helpdesk Engineer (On-site) Ref: YC46843 A Japanese IT company is seeking a Japanese speaking IT Helpdesk Engineer to provide on-site and remote support for their EMEA operations. You will act as a key contact between users, vendors, and HQ in Japan, ensuring smooth IT operations and customer satisfaction. This role requires strong bilingual (Japanese/English) communication skills and hands-on IT support experience. - ELIGIBLE APPLICANTS: (O) Eligible visa: Permanent residence, Spouse, Partner (X) NOT eligible: Student visa, YMS, Graduate visa, Requiring visa sponsorship VISA SUPPORT: Not available - Type: Permanent, full-time Salary: Up to £30k, depending on experience Working Hours: Monday-Friday, 9:00-17:30 (37.5 hours per week) Start Date: ASAP Location: London IT Helpdesk Engineer Main Responsibilities Provide 1st/2nd line technical and business system support via phone, email, tickets, and on-site Log and manage support tickets, escalating to HQ in Japan or third parties as required Support, maintain, and improve customer IT services while ensuring adherence to IT policies Assist team members, back office staff, and project engineers Produce IT monthly reports, newsletters, and manage user ID/device inventory updates Support integration and maintenance tasks, including documentation and user manuals Act as Project Coordinator, monitor progress, and prepare meeting agendas/minutes Liaise with HQ in Japan and third-party vendors in both English and Japanese Manage and support customer requirements, escalating issues to line managers IT Helpdesk Engineer Skills & Qualifications Essential 1+ year Helpdesk or IT support experience in IT infrastructure industry Strong documentation skills (reports, manuals, records) Basic understanding of networking (LAN, WAN, Wi-Fi) Proficiency in Microsoft 365 (Word, Excel, Outlook, PowerPoint, Teams) Business-level Japanese and English (spoken and written) Desirable Knowledge of Windows Client and Server OS Experience working in a Japanese company Project management or project assistant experience Personal Attributes Excellent communication and interpersonal skills with clients, end users, and vendors Ability to work flexibly and independently as well as in a team Strong organisational skills with the ability to prioritise workload Clear, articulate English speaking skills (majority of users are non-native speakers) Fluent Japanese writing and speaking skills All applicants must have the right to work in the UK without any restrictions as the Company is not able to offer visa support. YMS and graduate visa holders are not eligible for this position. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
