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service desk customer liaison
Auto Professionals
VDA
Auto Professionals City, Leeds
Whats being offered to Vehicle Damage Assessors/Estimators/VDA: Full Time/Permanent Salary - £30,000 - £45,000 basic Monday-Friday - 8:00am - 5:30pm NO Weekends Bonus and Benefits available The Role of a Vehicle Damage Assessors/Estimators/VDA: Carry out audits Carry out physical and desk top inspections on cars Compile repair estimates on damaged vehicle and submit to insurance companies Implement policies when required to do so Produce job cards for workshop staff Provide support to estimating department Carry out effective liaison with insurance companies, motor engineer and policy holders Liaise with work provider Deal with engineers Deal with customer complaints Use Audatex or Glassmatixs To achieve profit through accuracy and full appreciation of repair methods, opportunities and Bodyshop KPI s. Maintain a sound working knowledge of computerised estimating packages. Attend daily production meetings; provide feedback to manager/team on matters affecting VDA. Maintain awareness of personal performance vs quota and activity targets. Identify service opportunities and provide an effective upselling sales function to customers. Monitor statistics in line with weekly and monthly reporting requirements. Requirements of a Vehicle Damage Assessors/Estimators/VDA ATA or Level 3 qualified VDA or be time served with 10+ years of VDA experience. Previous VDA experience within a bodyshop environment Full valid driving licence If you meet the above criteria and want to join a rapidly growing company please get in contact with us, we would love to hear from you!
Jun 20, 2026
Full time
Whats being offered to Vehicle Damage Assessors/Estimators/VDA: Full Time/Permanent Salary - £30,000 - £45,000 basic Monday-Friday - 8:00am - 5:30pm NO Weekends Bonus and Benefits available The Role of a Vehicle Damage Assessors/Estimators/VDA: Carry out audits Carry out physical and desk top inspections on cars Compile repair estimates on damaged vehicle and submit to insurance companies Implement policies when required to do so Produce job cards for workshop staff Provide support to estimating department Carry out effective liaison with insurance companies, motor engineer and policy holders Liaise with work provider Deal with engineers Deal with customer complaints Use Audatex or Glassmatixs To achieve profit through accuracy and full appreciation of repair methods, opportunities and Bodyshop KPI s. Maintain a sound working knowledge of computerised estimating packages. Attend daily production meetings; provide feedback to manager/team on matters affecting VDA. Maintain awareness of personal performance vs quota and activity targets. Identify service opportunities and provide an effective upselling sales function to customers. Monitor statistics in line with weekly and monthly reporting requirements. Requirements of a Vehicle Damage Assessors/Estimators/VDA ATA or Level 3 qualified VDA or be time served with 10+ years of VDA experience. Previous VDA experience within a bodyshop environment Full valid driving licence If you meet the above criteria and want to join a rapidly growing company please get in contact with us, we would love to hear from you!
Belcan
Service Desk Customer Liaison
Belcan Macclesfield, Cheshire
Service Desk Customer Liaison Macclesfield Full-Time On-Site (5 Days) Overview We are looking for a customer-focused and organised Service Desk Customer Liaison to join a busy operational environment. In this role, you will act as the central point of contact for service requests, ensuring customers receive timely support while working closely with internal teams to deliver efficient solutions. This is an excellent opportunity for someone who enjoys working in a fast-paced setting and takes pride in delivering high levels of service. The Role As part of the Service Desk team, you will manage incoming requests via phone, email, and online systems, ensuring each query is accurately recorded and progressed through to resolution. You will play an important role in keeping customers informed, managing expectations, and ensuring a positive experience throughout. You will also collaborate with engineers and service providers to track requests, resolve issues, and maintain smooth day-to-day operations. Key aspects of the role include: Acting as the first point of contact for service requests Logging, prioritising, and coordinating tasks through internal systems Monitoring progress and ensuring timely resolution of incidents Escalating issues or delays where necessary Maintaining accurate records and supporting reporting activities Contributing to service improvements and customer satisfaction initiatives About You You will bring a strong customer service mindset and the ability to communicate clearly and professionally with a wide range of stakeholders. You should be confident using IT systems and capable of managing multiple priorities in a structured and organised way. We are particularly interested in candidates who demonstrate: Strong communication skills, both written and verbal A proactive and self-motivated approach to work Good organisational skills with attention to detail The ability to prioritise and manage workloads effectively A collaborative, team-focused attitude Confidence using Microsoft Office Excellent working knowledge of SAP Experience within a service desk, coordination, or support environment would be advantageous, but is not essential. What's on Offer for a Service Desk Customer Liaison A fast-paced and collaborative working environment Opportunities to develop your skills and experience A supportive team culture focused on continuous improvement This is a great opportunity for someone looking to build or further their career in a customer-focused support role. This vacancy is being advertised by Belcan.
Jun 18, 2026
Full time
Service Desk Customer Liaison Macclesfield Full-Time On-Site (5 Days) Overview We are looking for a customer-focused and organised Service Desk Customer Liaison to join a busy operational environment. In this role, you will act as the central point of contact for service requests, ensuring customers receive timely support while working closely with internal teams to deliver efficient solutions. This is an excellent opportunity for someone who enjoys working in a fast-paced setting and takes pride in delivering high levels of service. The Role As part of the Service Desk team, you will manage incoming requests via phone, email, and online systems, ensuring each query is accurately recorded and progressed through to resolution. You will play an important role in keeping customers informed, managing expectations, and ensuring a positive experience throughout. You will also collaborate with engineers and service providers to track requests, resolve issues, and maintain smooth day-to-day operations. Key aspects of the role include: Acting as the first point of contact for service requests Logging, prioritising, and coordinating tasks through internal systems Monitoring progress and ensuring timely resolution of incidents Escalating issues or delays where necessary Maintaining accurate records and supporting reporting activities Contributing to service improvements and customer satisfaction initiatives About You You will bring a strong customer service mindset and the ability to communicate clearly and professionally with a wide range of stakeholders. You should be confident using IT systems and capable of managing multiple priorities in a structured and organised way. We are particularly interested in candidates who demonstrate: Strong communication skills, both written and verbal A proactive and self-motivated approach to work Good organisational skills with attention to detail The ability to prioritise and manage workloads effectively A collaborative, team-focused attitude Confidence using Microsoft Office Excellent working knowledge of SAP Experience within a service desk, coordination, or support environment would be advantageous, but is not essential. What's on Offer for a Service Desk Customer Liaison A fast-paced and collaborative working environment Opportunities to develop your skills and experience A supportive team culture focused on continuous improvement This is a great opportunity for someone looking to build or further their career in a customer-focused support role. This vacancy is being advertised by Belcan.
CBRE Local UK
Multiskilled Host
CBRE Local UK
Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT. Our BT Workplace team provide a full range of building maintenance services to their 7,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service, Excellence The role: Multiskilled Host Acting as the heart of the office, our Hosts anticipate customer needs and provide a 'hassle-free' workplace experience that's designed to make life easier and enhance our customers' well-being. Hosts deliver people-focused, anticipatory services in order to provide a cohesive and connected workplace experience for building occupants and visitors. Hosts will enhance the moments that matter throughout a colleague's working day. Our Hosts are the first point of contact when people enter the building, providing a warm welcome to colleagues and building visitors alike and being knowledgeable about the local area. They are at the forefront of delivering a positive office experience; being the first point-of-contact for building users throughout the day, acting as a liaison between the occupants and the wider workplace team for all building and housekeeping services to keep our client workspace running smoothly. Supporting colleagues in using meeting room technology, delivering engagement activities and games for wellbeing, ensuring consumables are stocked, and ensuring the building is reset so each day it looks like it did on 'day one'. At larger locations Hosts manage meetings and event spaces. From greeting guests to assisting with bookings, catering, AV and other event activities; Hosts ensure everything runs smoothly so our client can concentrate on enjoying their event. We ensure an exceptional workplace experience journey for our colleagues and clients alike. It's about detail, best practice, knowing what good looks like and then raising the bar. Key responsibilities are as follows: To deliver a best in class Front of House service to welcome clients, visitors, colleagues and business partners at all times. To plan and prioritise own work allocation according to the needs of the site as determined by your Line Manager Carry out daily building walks to ensure all floors are tidy, compliant and reset back to 'day one' and proactively manage any issues identified. This includes health, safety and security checks each day in alignment with the daily checklist. Act as the go to' for your floor neighbourhoods and see yourself as an extension of BT and promote their culture and values in everything you do. Provide proactive, innovative solutions and resolution of BT colleague issues and provide visible assistance when required. Activity planning and delivery to support BT colleague engagement Support the wider FM team, ensuring the site always remains compliant with current Health & Safety legislation Ensure all building communications are up to date and in line with company expectations and have relevant information always displayed Ensure that all requests made via the Facilities Helpdesk are entered on to the system in a timely manner and that completed jobs are updated through the CAFM systems within the contractual SLA Engage with other service partners, such as housekeeping and security to ensure prompt and effective request solutions and close out Provide Front of House / Reception services, work across and deliver services across different floors and support all meetings and events as required Provide basic housekeeping duties across your areas of work, including but not limited to: loading and unloading of dishwashers, general spot cleaning of highly utilised areas, meeting room and communal area resets and general upkeep of kitchen facilities. Ensure floor and kitchen consumables are monitored, ordered and re-stocked as and when required. Assist and co-ordinate with the in-house Engineering team to ensure all tasks are completed within SLA and to a quality standard Always promote and maintain the core values of CBRE Provide porterage and event set up support as and when required. Monitor and report as needed on building occupancy and utilization To provide any other administrative duties as required To ensure there is a pleasant and positive working environment for BT business colleagues with hosts who are available and accessible within the building To build relationships with clients and colleagues, ensuring they have everything they need for their working day and ensure all workplace facilities are maintained and inspected regularly. To be proactively visible in all areas of the building Deliver site inductions to new client colleagues and building users To communicate effectively and appropriately - using verbal and written channels in both a proactive and professional manner Utilise skills and knowledge to join/become a subject matter expert and/or champion to support with continuous improvement and innovations Person Specification: Previous experience in a customer-facing role is essential. Excellent communication and customer service skills with a high level of attention to detail. Ability to seek out opportunities for continuous improvement and portray vision, values and passion. Exceptional written and verbal communication skills Ability to successfully multitask and able to adjust tasks in accordance with changing deadlines and priorities in a high-pressured environment. Organised, independent and self-motivated, enthusiastic, dependable, detail-oriented, flexible in scheduling and prioritisation. Flexible approach to work Understands and appreciates the importance of using discretion at all times Does not let issues go; follows up on issues through to resolution. Our mission: To build a world-class business through exceptional service and exceptional people Why CBRE? Salary & Benefits: Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family. Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways an unlimited training support on Talent Coach. Values-Based Culture: We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service and Excellence. Positive Work Environment: Over 74% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. Volunteering Days: Benefit from 2 paid volunteering days per year. Exclusive Discounts: Nuffield gym memberships and restaurant discount cards At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we'd still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future.
Jun 18, 2026
Full time
Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT. Our BT Workplace team provide a full range of building maintenance services to their 7,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service, Excellence The role: Multiskilled Host Acting as the heart of the office, our Hosts anticipate customer needs and provide a 'hassle-free' workplace experience that's designed to make life easier and enhance our customers' well-being. Hosts deliver people-focused, anticipatory services in order to provide a cohesive and connected workplace experience for building occupants and visitors. Hosts will enhance the moments that matter throughout a colleague's working day. Our Hosts are the first point of contact when people enter the building, providing a warm welcome to colleagues and building visitors alike and being knowledgeable about the local area. They are at the forefront of delivering a positive office experience; being the first point-of-contact for building users throughout the day, acting as a liaison between the occupants and the wider workplace team for all building and housekeeping services to keep our client workspace running smoothly. Supporting colleagues in using meeting room technology, delivering engagement activities and games for wellbeing, ensuring consumables are stocked, and ensuring the building is reset so each day it looks like it did on 'day one'. At larger locations Hosts manage meetings and event spaces. From greeting guests to assisting with bookings, catering, AV and other event activities; Hosts ensure everything runs smoothly so our client can concentrate on enjoying their event. We ensure an exceptional workplace experience journey for our colleagues and clients alike. It's about detail, best practice, knowing what good looks like and then raising the bar. Key responsibilities are as follows: To deliver a best in class Front of House service to welcome clients, visitors, colleagues and business partners at all times. To plan and prioritise own work allocation according to the needs of the site as determined by your Line Manager Carry out daily building walks to ensure all floors are tidy, compliant and reset back to 'day one' and proactively manage any issues identified. This includes health, safety and security checks each day in alignment with the daily checklist. Act as the go to' for your floor neighbourhoods and see yourself as an extension of BT and promote their culture and values in everything you do. Provide proactive, innovative solutions and resolution of BT colleague issues and provide visible assistance when required. Activity planning and delivery to support BT colleague engagement Support the wider FM team, ensuring the site always remains compliant with current Health & Safety legislation Ensure all building communications are up to date and in line with company expectations and have relevant information always displayed Ensure that all requests made via the Facilities Helpdesk are entered on to the system in a timely manner and that completed jobs are updated through the CAFM systems within the contractual SLA Engage with other service partners, such as housekeeping and security to ensure prompt and effective request solutions and close out Provide Front of House / Reception services, work across and deliver services across different floors and support all meetings and events as required Provide basic housekeeping duties across your areas of work, including but not limited to: loading and unloading of dishwashers, general spot cleaning of highly utilised areas, meeting room and communal area resets and general upkeep of kitchen facilities. Ensure floor and kitchen consumables are monitored, ordered and re-stocked as and when required. Assist and co-ordinate with the in-house Engineering team to ensure all tasks are completed within SLA and to a quality standard Always promote and maintain the core values of CBRE Provide porterage and event set up support as and when required. Monitor and report as needed on building occupancy and utilization To provide any other administrative duties as required To ensure there is a pleasant and positive working environment for BT business colleagues with hosts who are available and accessible within the building To build relationships with clients and colleagues, ensuring they have everything they need for their working day and ensure all workplace facilities are maintained and inspected regularly. To be proactively visible in all areas of the building Deliver site inductions to new client colleagues and building users To communicate effectively and appropriately - using verbal and written channels in both a proactive and professional manner Utilise skills and knowledge to join/become a subject matter expert and/or champion to support with continuous improvement and innovations Person Specification: Previous experience in a customer-facing role is essential. Excellent communication and customer service skills with a high level of attention to detail. Ability to seek out opportunities for continuous improvement and portray vision, values and passion. Exceptional written and verbal communication skills Ability to successfully multitask and able to adjust tasks in accordance with changing deadlines and priorities in a high-pressured environment. Organised, independent and self-motivated, enthusiastic, dependable, detail-oriented, flexible in scheduling and prioritisation. Flexible approach to work Understands and appreciates the importance of using discretion at all times Does not let issues go; follows up on issues through to resolution. Our mission: To build a world-class business through exceptional service and exceptional people Why CBRE? Salary & Benefits: Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family. Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways an unlimited training support on Talent Coach. Values-Based Culture: We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service and Excellence. Positive Work Environment: Over 74% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. Volunteering Days: Benefit from 2 paid volunteering days per year. Exclusive Discounts: Nuffield gym memberships and restaurant discount cards At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we'd still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future.
Edwards & Pearce
IT Service Desk Engineer
Edwards & Pearce Lincoln, Lincolnshire
An exciting opportunity has opened for an experienced IT Service Desk Engineer to join a dynamic IT team in the Lincoln office. Regular travel to other office locations is expected, so having access to personal transport is beneficial but not essential. THE ROLE: As an IT Service Desk Engineer, you will be the first point of contact for IT related issues and technical support within the business. Your primary goal will be to provide first-time resolution to technical issues while ensuring the effective operation of desktops, networks, and infrastructure. This will involve troubleshooting, diagnosing, and resolving problems either directly or by coordinating with desktop and server support teams, including managing supplier interactions. Throughout the resolution process, you will maintain ownership of incidents, acting as the key liaison between users and the IT department. You will provide timely updates and ensure issues are handled with the appropriate priority and attention. This role requires strong customer service skills, the ability to communicate solutions clearly and confidently, and a broad technical knowledge across various technologies and products. Key responsibilities: - Provide professional, courteous support for incoming IT issues via phone, email, and face-to-face interactions. - Take ownership of technical issues, managing them methodically and ensuring a logical resolution. - Accurately log and categorise incidents and faults, prioritising them in line with team procedures. - Conduct thorough diagnostics with end users to enable first-contact fault resolution. - Deliver desktop and server-based support when immediate resolution is not possible. - Ensure all incidents are resolved within service level agreements (SLAs), escalating when necessary. - Manage faults throughout their entire lifecycle, from first contact through to resolution, keeping users informed of progress. - Perform administrative support tasks to meet operational objectives, including: Setting up accounts and workstations for new team members Managing IT assets and equipment assignments Overseeing IT equipment moves Reviewing reports and event logs Documenting procedures - Diagnose and resolve issues to user satisfaction, either remotely or in person. - Continuously develop technical knowledge and skills to support first-time fault resolution. - Identify and escalate recurring issues or service risks to the appropriate service management teams. - Share knowledge and best practices with team members to enhance overall support efficiency. THE CANDIDATE: - 2-3 years of experience in a service desk or IT support role. - Strong troubleshooting and problem-solving skills. - Ability to manage multiple tasks efficiently while maintaining a high level of customer service. - Excellent verbal and written communication skills, with the ability to explain technical concepts clearly. - Experience working within service level agreements (SLAs) and escalation procedures. - Ability to adapt to evolving technologies and contribute to process improvements. Technical skills include: - Windows Server 2019, and wider O/S environments. - Windows 11 (build, configuration, deployment & support). - Active Directory, on-premise and Azure. - LAN & WAN support. - VMWare. - Microsoft Office 365. - Exchange 365. - Microsoft SQL Server 2019 and above. This is a great opportunity for a proactive and solutions-driven IT professional to make an impact within a supportive and forward-thinking team. THE CONSULTANCY: Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.
Jun 17, 2026
Full time
An exciting opportunity has opened for an experienced IT Service Desk Engineer to join a dynamic IT team in the Lincoln office. Regular travel to other office locations is expected, so having access to personal transport is beneficial but not essential. THE ROLE: As an IT Service Desk Engineer, you will be the first point of contact for IT related issues and technical support within the business. Your primary goal will be to provide first-time resolution to technical issues while ensuring the effective operation of desktops, networks, and infrastructure. This will involve troubleshooting, diagnosing, and resolving problems either directly or by coordinating with desktop and server support teams, including managing supplier interactions. Throughout the resolution process, you will maintain ownership of incidents, acting as the key liaison between users and the IT department. You will provide timely updates and ensure issues are handled with the appropriate priority and attention. This role requires strong customer service skills, the ability to communicate solutions clearly and confidently, and a broad technical knowledge across various technologies and products. Key responsibilities: - Provide professional, courteous support for incoming IT issues via phone, email, and face-to-face interactions. - Take ownership of technical issues, managing them methodically and ensuring a logical resolution. - Accurately log and categorise incidents and faults, prioritising them in line with team procedures. - Conduct thorough diagnostics with end users to enable first-contact fault resolution. - Deliver desktop and server-based support when immediate resolution is not possible. - Ensure all incidents are resolved within service level agreements (SLAs), escalating when necessary. - Manage faults throughout their entire lifecycle, from first contact through to resolution, keeping users informed of progress. - Perform administrative support tasks to meet operational objectives, including: Setting up accounts and workstations for new team members Managing IT assets and equipment assignments Overseeing IT equipment moves Reviewing reports and event logs Documenting procedures - Diagnose and resolve issues to user satisfaction, either remotely or in person. - Continuously develop technical knowledge and skills to support first-time fault resolution. - Identify and escalate recurring issues or service risks to the appropriate service management teams. - Share knowledge and best practices with team members to enhance overall support efficiency. THE CANDIDATE: - 2-3 years of experience in a service desk or IT support role. - Strong troubleshooting and problem-solving skills. - Ability to manage multiple tasks efficiently while maintaining a high level of customer service. - Excellent verbal and written communication skills, with the ability to explain technical concepts clearly. - Experience working within service level agreements (SLAs) and escalation procedures. - Ability to adapt to evolving technologies and contribute to process improvements. Technical skills include: - Windows Server 2019, and wider O/S environments. - Windows 11 (build, configuration, deployment & support). - Active Directory, on-premise and Azure. - LAN & WAN support. - VMWare. - Microsoft Office 365. - Exchange 365. - Microsoft SQL Server 2019 and above. This is a great opportunity for a proactive and solutions-driven IT professional to make an impact within a supportive and forward-thinking team. THE CONSULTANCY: Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.
Midlands Art Centre
Duty Manager
Midlands Art Centre
The Role We're recruiting for a Duty Manager to join our Customer Service team on a 22.5 hour per week contract. This is a customer focussed role for MAC that plays a key part in our visitors' experience. You will oversee daily venue operations, lead the front of house team and ensure the safety, security and smooth running of the building. Key Responsibilities Customer Service Ensure excellent standards of service and a warm welcome for all visitors Be a visible, engaging presence throughout the building Handle queries and complaints professionally, recording outcomes appropriately Keep the team fully briefed on MAC programmes, room hire and conferencing Use Yesplan, Spektrix, Office 365 and People HR to manage bookings and information Motivate the Customer Service Assistant (CSA) team to meet service targets Public/Building Safety Open and close the building, completing all safety and security checks Ensure compliance with MAC's Premises Licence and statutory regulations Maintain a thorough knowledge of MAC's safety and emergency procedures, Support with the training and application of the process with team members Act as Incident Commander during evacuations Serve as primary first aider; maintain first aid room and records Manage security issues, safeguarding concerns Responsible for oversight of contractors and ensure effective communication between contractions and internal departments. Performance Venue Management Liaise with visiting companies, artists and hirers, briefing the CSA team and technicians Oversee pre-show safety checks, ticket scanning and audience accessibility Ensure performances start on time; manage postponements/cancellations per MAC procedures Coordinate artist riders with the Catering team Monitor audience attendance via Spektrix Event Management Oversee commercial hire bookings in liaison with the Venue Supervisor and Catering team Ensure room set-ups and furniture moves are planned and in place for all events Coordinate spot cleaning between bookings Troubleshoot AV issues across hireable spaces Welcome Desk Management Maintain a focused, professional Welcome Desk Support the CSA team with Spektrix ticketing and retail EPOS Oversee customer data collection in line with the Data Handling Policy Ensure effective administration of the department and banking of all monies taken through the team Perform accurate checks of the safe and create, check and validate floats. What we're looking for We're looking for someone who's passionate about Customer Services, who meets most or all of the following specification: Level 3+ qualification in any subject First Aid at Work (MAC will fund if not already held) Minimum 2 years' supervisory experience in customer service, preferably a public venue Proven track record of delivering high customer satisfaction Experience handling security issues and anti-social behaviour Experience supporting customers with access needs Manual handling experience Working knowledge of licensing, health & safety and building evacuation procedures Excellent communication skills Strong IT skills including Microsoft Office and ticketing software such as Spektrix Ability to move heavy furniture (with aids) Organised, detail-oriented and proactive Committed to equal opportunities, diversity and inclusion Available for unsociable hours High standards of dress and timekeeping It will be beneficial if you also have any of the following: Bachelor's degree Performance venue management experience Experience preparing risk assessments or managing volunteers Knowledge of safeguarding legislation, Martyn's Law or IOSH/health & safety training Enthusiasm for the arts Prior first aid training How to Apply Follow the application link, which will take you to our main job advert. Here you can see an in-detail job description and person specification. When applying please complete the application form in full, including all experience, qualifications and relevant skills. Whilst we recognise the development of AI in the modern workplace, we would encourage you to take the time to complete your application without the use of AI; no generative AI tool can create the personal touch that you can inject into your own application. Deadline: 9am, Monday 15 June 2026 (early application advised) Shortlisting: By end of day Friday 19 June 2026 Interviews: Thursday 25 June 2026 Equal Opportunities & Diversity We are committed to creating an inclusive environment where individuals of all backgrounds, identities, and abilities feel valued, respected, and empowered to contribute their best work. We are also committed to ensuring our people reflect the communities we serve. We ensure that our recruitment and promotion processes are fair and open to all.
Jun 17, 2026
Full time
The Role We're recruiting for a Duty Manager to join our Customer Service team on a 22.5 hour per week contract. This is a customer focussed role for MAC that plays a key part in our visitors' experience. You will oversee daily venue operations, lead the front of house team and ensure the safety, security and smooth running of the building. Key Responsibilities Customer Service Ensure excellent standards of service and a warm welcome for all visitors Be a visible, engaging presence throughout the building Handle queries and complaints professionally, recording outcomes appropriately Keep the team fully briefed on MAC programmes, room hire and conferencing Use Yesplan, Spektrix, Office 365 and People HR to manage bookings and information Motivate the Customer Service Assistant (CSA) team to meet service targets Public/Building Safety Open and close the building, completing all safety and security checks Ensure compliance with MAC's Premises Licence and statutory regulations Maintain a thorough knowledge of MAC's safety and emergency procedures, Support with the training and application of the process with team members Act as Incident Commander during evacuations Serve as primary first aider; maintain first aid room and records Manage security issues, safeguarding concerns Responsible for oversight of contractors and ensure effective communication between contractions and internal departments. Performance Venue Management Liaise with visiting companies, artists and hirers, briefing the CSA team and technicians Oversee pre-show safety checks, ticket scanning and audience accessibility Ensure performances start on time; manage postponements/cancellations per MAC procedures Coordinate artist riders with the Catering team Monitor audience attendance via Spektrix Event Management Oversee commercial hire bookings in liaison with the Venue Supervisor and Catering team Ensure room set-ups and furniture moves are planned and in place for all events Coordinate spot cleaning between bookings Troubleshoot AV issues across hireable spaces Welcome Desk Management Maintain a focused, professional Welcome Desk Support the CSA team with Spektrix ticketing and retail EPOS Oversee customer data collection in line with the Data Handling Policy Ensure effective administration of the department and banking of all monies taken through the team Perform accurate checks of the safe and create, check and validate floats. What we're looking for We're looking for someone who's passionate about Customer Services, who meets most or all of the following specification: Level 3+ qualification in any subject First Aid at Work (MAC will fund if not already held) Minimum 2 years' supervisory experience in customer service, preferably a public venue Proven track record of delivering high customer satisfaction Experience handling security issues and anti-social behaviour Experience supporting customers with access needs Manual handling experience Working knowledge of licensing, health & safety and building evacuation procedures Excellent communication skills Strong IT skills including Microsoft Office and ticketing software such as Spektrix Ability to move heavy furniture (with aids) Organised, detail-oriented and proactive Committed to equal opportunities, diversity and inclusion Available for unsociable hours High standards of dress and timekeeping It will be beneficial if you also have any of the following: Bachelor's degree Performance venue management experience Experience preparing risk assessments or managing volunteers Knowledge of safeguarding legislation, Martyn's Law or IOSH/health & safety training Enthusiasm for the arts Prior first aid training How to Apply Follow the application link, which will take you to our main job advert. Here you can see an in-detail job description and person specification. When applying please complete the application form in full, including all experience, qualifications and relevant skills. Whilst we recognise the development of AI in the modern workplace, we would encourage you to take the time to complete your application without the use of AI; no generative AI tool can create the personal touch that you can inject into your own application. Deadline: 9am, Monday 15 June 2026 (early application advised) Shortlisting: By end of day Friday 19 June 2026 Interviews: Thursday 25 June 2026 Equal Opportunities & Diversity We are committed to creating an inclusive environment where individuals of all backgrounds, identities, and abilities feel valued, respected, and empowered to contribute their best work. We are also committed to ensuring our people reflect the communities we serve. We ensure that our recruitment and promotion processes are fair and open to all.
CBRE Local UK
Multiskilled Host
CBRE Local UK
Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT. Our BT Workplace team provide a full range of building maintenance services to their 7,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service, Excellence The role: Multiskilled Host Acting as the heart of the office, our Hosts anticipate customer needs and provide a 'hassle-free' workplace experience that's designed to make life easier and enhance our customers' well-being. Hosts deliver people-focused, anticipatory services in order to provide a cohesive and connected workplace experience for building occupants and visitors. Hosts will enhance the moments that matter throughout a colleague's working day. Our Hosts are the first point of contact when people enter the building, providing a warm welcome to colleagues and building visitors alike and being knowledgeable about the local area. They are at the forefront of delivering a positive office experience; being the first point-of-contact for building users throughout the day, acting as a liaison between the occupants and the wider workplace team for all building and housekeeping services to keep our client workspace running smoothly. Supporting colleagues in using meeting room technology, delivering engagement activities and games for wellbeing, ensuring consumables are stocked, and ensuring the building is reset so each day it looks like it did on 'day one'. At larger locations Hosts manage meetings and event spaces. From greeting guests to assisting with bookings, catering, AV and other event activities; Hosts ensure everything runs smoothly so our client can concentrate on enjoying their event. We ensure an exceptional workplace experience journey for our colleagues and clients alike. It's about detail, best practice, knowing what good looks like and then raising the bar. Key responsibilities are as follows: To deliver a best in class Front of House service to welcome clients, visitors, colleagues and business partners at all times. To plan and prioritise own work allocation according to the needs of the site as determined by your Line Manager Carry out daily building walks to ensure all floors are tidy, compliant and reset back to 'day one' and proactively manage any issues identified. This includes health, safety and security checks each day in alignment with the daily checklist. Act as the go to' for your floor neighbourhoods and see yourself as an extension of BT and promote their culture and values in everything you do. Provide proactive, innovative solutions and resolution of BT colleague issues and provide visible assistance when required. Activity planning and delivery to support BT colleague engagement Support the wider FM team, ensuring the site always remains compliant with current Health & Safety legislation Ensure all building communications are up to date and in line with company expectations and have relevant information always displayed Ensure that all requests made via the Facilities Helpdesk are entered on to the system in a timely manner and that completed jobs are updated through the CAFM systems within the contractual SLA Engage with other service partners, such as housekeeping and security to ensure prompt and effective request solutions and close out Provide Front of House / Reception services, work across and deliver services across different floors and support all meetings and events as required Provide basic housekeeping duties across your areas of work, including but not limited to: loading and unloading of dishwashers, general spot cleaning of highly utilised areas, meeting room and communal area resets and general upkeep of kitchen facilities. Ensure floor and kitchen consumables are monitored, ordered and re-stocked as and when required. Assist and co-ordinate with the in-house Engineering team to ensure all tasks are completed within SLA and to a quality standard Always promote and maintain the core values of CBRE Provide porterage and event set up support as and when required. Monitor and report as needed on building occupancy and utilization To provide any other administrative duties as required To ensure there is a pleasant and positive working environment for BT business colleagues with hosts who are available and accessible within the building To build relationships with clients and colleagues, ensuring they have everything they need for their working day and ensure all workplace facilities are maintained and inspected regularly. To be proactively visible in all areas of the building Deliver site inductions to new client colleagues and building users To communicate effectively and appropriately - using verbal and written channels in both a proactive and professional manner Utilise skills and knowledge to join/become a subject matter expert and/or champion to support with continuous improvement and innovations Person Specification: Previous experience in a customer-facing role is essential. Excellent communication and customer service skills with a high level of attention to detail. Ability to seek out opportunities for continuous improvement and portray vision, values and passion. Exceptional written and verbal communication skills Ability to successfully multitask and able to adjust tasks in accordance with changing deadlines and priorities in a high-pressured environment. Organised, independent and self-motivated, enthusiastic, dependable, detail-oriented, flexible in scheduling and prioritisation. Flexible approach to work Understands and appreciates the importance of using discretion at all times Does not let issues go; follows up on issues through to resolution. Our mission: To build a world-class business through exceptional service and exceptional people Why CBRE? Salary & Benefits: Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family. Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways an unlimited training support on Talent Coach. Values-Based Culture: We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service and Excellence. Positive Work Environment: Over 74% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. Volunteering Days: Benefit from 2 paid volunteering days per year. Exclusive Discounts: Nuffield gym memberships and restaurant discount cards At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we'd still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future.
Jun 16, 2026
Full time
Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT. Our BT Workplace team provide a full range of building maintenance services to their 7,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service, Excellence The role: Multiskilled Host Acting as the heart of the office, our Hosts anticipate customer needs and provide a 'hassle-free' workplace experience that's designed to make life easier and enhance our customers' well-being. Hosts deliver people-focused, anticipatory services in order to provide a cohesive and connected workplace experience for building occupants and visitors. Hosts will enhance the moments that matter throughout a colleague's working day. Our Hosts are the first point of contact when people enter the building, providing a warm welcome to colleagues and building visitors alike and being knowledgeable about the local area. They are at the forefront of delivering a positive office experience; being the first point-of-contact for building users throughout the day, acting as a liaison between the occupants and the wider workplace team for all building and housekeeping services to keep our client workspace running smoothly. Supporting colleagues in using meeting room technology, delivering engagement activities and games for wellbeing, ensuring consumables are stocked, and ensuring the building is reset so each day it looks like it did on 'day one'. At larger locations Hosts manage meetings and event spaces. From greeting guests to assisting with bookings, catering, AV and other event activities; Hosts ensure everything runs smoothly so our client can concentrate on enjoying their event. We ensure an exceptional workplace experience journey for our colleagues and clients alike. It's about detail, best practice, knowing what good looks like and then raising the bar. Key responsibilities are as follows: To deliver a best in class Front of House service to welcome clients, visitors, colleagues and business partners at all times. To plan and prioritise own work allocation according to the needs of the site as determined by your Line Manager Carry out daily building walks to ensure all floors are tidy, compliant and reset back to 'day one' and proactively manage any issues identified. This includes health, safety and security checks each day in alignment with the daily checklist. Act as the go to' for your floor neighbourhoods and see yourself as an extension of BT and promote their culture and values in everything you do. Provide proactive, innovative solutions and resolution of BT colleague issues and provide visible assistance when required. Activity planning and delivery to support BT colleague engagement Support the wider FM team, ensuring the site always remains compliant with current Health & Safety legislation Ensure all building communications are up to date and in line with company expectations and have relevant information always displayed Ensure that all requests made via the Facilities Helpdesk are entered on to the system in a timely manner and that completed jobs are updated through the CAFM systems within the contractual SLA Engage with other service partners, such as housekeeping and security to ensure prompt and effective request solutions and close out Provide Front of House / Reception services, work across and deliver services across different floors and support all meetings and events as required Provide basic housekeeping duties across your areas of work, including but not limited to: loading and unloading of dishwashers, general spot cleaning of highly utilised areas, meeting room and communal area resets and general upkeep of kitchen facilities. Ensure floor and kitchen consumables are monitored, ordered and re-stocked as and when required. Assist and co-ordinate with the in-house Engineering team to ensure all tasks are completed within SLA and to a quality standard Always promote and maintain the core values of CBRE Provide porterage and event set up support as and when required. Monitor and report as needed on building occupancy and utilization To provide any other administrative duties as required To ensure there is a pleasant and positive working environment for BT business colleagues with hosts who are available and accessible within the building To build relationships with clients and colleagues, ensuring they have everything they need for their working day and ensure all workplace facilities are maintained and inspected regularly. To be proactively visible in all areas of the building Deliver site inductions to new client colleagues and building users To communicate effectively and appropriately - using verbal and written channels in both a proactive and professional manner Utilise skills and knowledge to join/become a subject matter expert and/or champion to support with continuous improvement and innovations Person Specification: Previous experience in a customer-facing role is essential. Excellent communication and customer service skills with a high level of attention to detail. Ability to seek out opportunities for continuous improvement and portray vision, values and passion. Exceptional written and verbal communication skills Ability to successfully multitask and able to adjust tasks in accordance with changing deadlines and priorities in a high-pressured environment. Organised, independent and self-motivated, enthusiastic, dependable, detail-oriented, flexible in scheduling and prioritisation. Flexible approach to work Understands and appreciates the importance of using discretion at all times Does not let issues go; follows up on issues through to resolution. Our mission: To build a world-class business through exceptional service and exceptional people Why CBRE? Salary & Benefits: Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family. Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways an unlimited training support on Talent Coach. Values-Based Culture: We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service and Excellence. Positive Work Environment: Over 74% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. Volunteering Days: Benefit from 2 paid volunteering days per year. Exclusive Discounts: Nuffield gym memberships and restaurant discount cards At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we'd still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future.
Anderson Wright Consulting
General Manager / Front of House Manager
Anderson Wright Consulting Bristol, Gloucestershire
General Manager / Front of House Manager Commercial Property / Flexible Office Space Location: Bristol Salary: Competitive, to be confirmed, plus excellent benefits Job Type: Full-time, permanent The Opportunity We are seeking a dynamic, service-led General Manager / Front of House Manager to take full ownership of a flagship flexible office site in Bristol. This is a high-profile, fast-paced role suited to a confident leader who can deliver exceptional client service, maintain outstanding, premium site standards and create a welcoming, professional experience for occupiers and visitors. You will lead day-to-day operations, support client retention, oversee the front-of-house experience and work closely with internal teams, suppliers and clients to ensure the site operates smoothly and commercially. Key Responsibilities As General Manager / Front of House Manager, you will act as the key link between the operations team, on-site staff, clients and suppliers. Your responsibilities will include: Operational Management and Client Retention Build strong relationships with existing clients to support retention, satisfaction and renewals. Oversee the full customer journey, including onboarding, IT setup, offboarding and dilapidation inspections. Handle escalated queries or complaints professionally, ensuring feedback is recorded and acted upon. Identify opportunities to generate additional revenue through meeting rooms, events and enhanced client services. Host events on behalf of the company or its clients Conduct viewings for new or potential customers Lead by example and support the Front of House team to deliver a consistently professional welcome. Ensure all visitors, customers and occupiers receive a seamless, high-quality service experience. Oversee meeting room bookings, including room setup, presentation standards and AV requirements. Manage telephone enquiries and messages when required, maintaining a polished first impression. Lead, motivate and manage the on-site team, ensuring appropriate cover and high performance. Conduct regular one-to-ones, support development and address performance, disciplinary or grievance matters where required. Take ownership of recruitment, including first-stage interviews, onboarding and training. Promote a positive culture that reflects company values and supports continuous improvement. Maintain high site presentation standards through regular reviews and close liaison with the Building Manager. Manage key supplier relationships to ensure service levels are met and value is delivered. Source new suppliers where required and support the smooth running of site operations. Take overall responsibility for health and safety compliance, including staff training and annual document reviews. Manage the central helpdesk, ensuring issues are resolved quickly, professionally and with empathy. Oversee stock control, ordering and monthly bill run checks in partnership with the Finance team. Manage ad-hoc projects for the site as required. Front of House, Reception and Guest Experience Team Leadership and People Management Building, Supplier and Compliance Management Administration and Helpdesk About You We are looking for a proactive, polished and commercially aware manager who thrives in a customer-facing environment and takes pride in delivering excellent service. Proven experience in a customer-facing management role, ideally with front of house or commercial responsibility. Strong experience leading, motivating and developing a team. Excellent organisation skills, attention to detail and ability to prioritise effectively. Confident communication and leadership skills, with the ability to adapt to different situations. Experience within commercial property, serviced offices or flexible workspace is highly desirable. A genuine drive to raise standards and continuously improve. A proactive problem-solver who takes ownership of challenges. Confident, approachable and professional at all times. Client-facing, with meticulous attention to personal presentation and site standards. Calm and efficient under pressure, with the ability to manage a high volume of work. Enhanced holiday plus bank holidays Birthday leave Company pension scheme Uniform allowance Excellent training and career development opportunities Key Behaviours Benefits Apply Now If you are a passionate, service-led leader looking for a challenging and rewarding role, we would love to hear from you. Please apply with your CV to be considered.
Jun 16, 2026
Full time
General Manager / Front of House Manager Commercial Property / Flexible Office Space Location: Bristol Salary: Competitive, to be confirmed, plus excellent benefits Job Type: Full-time, permanent The Opportunity We are seeking a dynamic, service-led General Manager / Front of House Manager to take full ownership of a flagship flexible office site in Bristol. This is a high-profile, fast-paced role suited to a confident leader who can deliver exceptional client service, maintain outstanding, premium site standards and create a welcoming, professional experience for occupiers and visitors. You will lead day-to-day operations, support client retention, oversee the front-of-house experience and work closely with internal teams, suppliers and clients to ensure the site operates smoothly and commercially. Key Responsibilities As General Manager / Front of House Manager, you will act as the key link between the operations team, on-site staff, clients and suppliers. Your responsibilities will include: Operational Management and Client Retention Build strong relationships with existing clients to support retention, satisfaction and renewals. Oversee the full customer journey, including onboarding, IT setup, offboarding and dilapidation inspections. Handle escalated queries or complaints professionally, ensuring feedback is recorded and acted upon. Identify opportunities to generate additional revenue through meeting rooms, events and enhanced client services. Host events on behalf of the company or its clients Conduct viewings for new or potential customers Lead by example and support the Front of House team to deliver a consistently professional welcome. Ensure all visitors, customers and occupiers receive a seamless, high-quality service experience. Oversee meeting room bookings, including room setup, presentation standards and AV requirements. Manage telephone enquiries and messages when required, maintaining a polished first impression. Lead, motivate and manage the on-site team, ensuring appropriate cover and high performance. Conduct regular one-to-ones, support development and address performance, disciplinary or grievance matters where required. Take ownership of recruitment, including first-stage interviews, onboarding and training. Promote a positive culture that reflects company values and supports continuous improvement. Maintain high site presentation standards through regular reviews and close liaison with the Building Manager. Manage key supplier relationships to ensure service levels are met and value is delivered. Source new suppliers where required and support the smooth running of site operations. Take overall responsibility for health and safety compliance, including staff training and annual document reviews. Manage the central helpdesk, ensuring issues are resolved quickly, professionally and with empathy. Oversee stock control, ordering and monthly bill run checks in partnership with the Finance team. Manage ad-hoc projects for the site as required. Front of House, Reception and Guest Experience Team Leadership and People Management Building, Supplier and Compliance Management Administration and Helpdesk About You We are looking for a proactive, polished and commercially aware manager who thrives in a customer-facing environment and takes pride in delivering excellent service. Proven experience in a customer-facing management role, ideally with front of house or commercial responsibility. Strong experience leading, motivating and developing a team. Excellent organisation skills, attention to detail and ability to prioritise effectively. Confident communication and leadership skills, with the ability to adapt to different situations. Experience within commercial property, serviced offices or flexible workspace is highly desirable. A genuine drive to raise standards and continuously improve. A proactive problem-solver who takes ownership of challenges. Confident, approachable and professional at all times. Client-facing, with meticulous attention to personal presentation and site standards. Calm and efficient under pressure, with the ability to manage a high volume of work. Enhanced holiday plus bank holidays Birthday leave Company pension scheme Uniform allowance Excellent training and career development opportunities Key Behaviours Benefits Apply Now If you are a passionate, service-led leader looking for a challenging and rewarding role, we would love to hear from you. Please apply with your CV to be considered.
Michael Page
Derivatives Operations Specialist
Michael Page
The Derivatives Operations Specialist will be hired as a key liaison between The Bank's front office desks worldwide in cross-functional collaboration to support the execution of complex international banking operations, ensuring compliance with regulatory standards and internal policies while facilitating smooth onboarding and financing processes for corporate clients. Client Details The employer is a reputable banking and financial services organisation, recognised for providing expert solutions in Corporate Finance in wholesale banking, specifically structured finance and corporate lending processes. Description The Operations Specialist will be hired as a key liaison between The Bank's front office desks worldwide in cross-functional collaboration to support the execution of complex international banking operations, ensuring compliance with regulatory standards and internal policies while facilitating smooth onboarding and financing processes for corporate clients. Client Onboarding: manage customer onboarding process and renewals, validate documentation and corporate capacity, liaise with back offices to ensure adherence to requirements, ensuring timely and accurate setup. Coordinate onboarding of operations across multiple business areas (Corporate, Project, Asset, and Structured Trade Finance), and coordinate with multiple stakeholders in the branch and in the office, ensuring timely execution. Monitoring signing timelines and funding requirements for complex transactions. Handling queries from internal stakeholders and external service providers regarding deal status and system processes. Assist customers with requests related to their products with the branch (current accounts, online banking, bilateral lending). Maintain accurate and up-to-date records and documentation in internal systems. Prepare documentation for auditors and internal/external inspections. Contribute to projects and implementation of new processes. Take ownership of existing rules and procedures, support their continuous improvement. Assist on the various requests reaching the department. Profile A successful Operations Specialist should have: Previously held an Operations role supporting core Derivatives product range Strong knowledge of onboarding frameworks - KYC, adhering to SLA, Loan Doc requirments Strong knowledge of interbank payment systems. Advanced knowledge of Corporate Finance in wholesale banking. Familiarity with structured finance and corporate lending processes. Previous experience on Operational Resilience and Third Party Risk Management will be appreciated. Job Offer A competitive salary, Fixed Element ranging from 56k - 61k per annum. An additional performance bonus. A permanent role within a respected organisation in the financial services industry. City of London location Opportunities to work within a collaborative and professional team environment. Take the next step in your career as an Operations Specialist and apply today to join a thriving team in the financial services industry.
Jun 15, 2026
Full time
The Derivatives Operations Specialist will be hired as a key liaison between The Bank's front office desks worldwide in cross-functional collaboration to support the execution of complex international banking operations, ensuring compliance with regulatory standards and internal policies while facilitating smooth onboarding and financing processes for corporate clients. Client Details The employer is a reputable banking and financial services organisation, recognised for providing expert solutions in Corporate Finance in wholesale banking, specifically structured finance and corporate lending processes. Description The Operations Specialist will be hired as a key liaison between The Bank's front office desks worldwide in cross-functional collaboration to support the execution of complex international banking operations, ensuring compliance with regulatory standards and internal policies while facilitating smooth onboarding and financing processes for corporate clients. Client Onboarding: manage customer onboarding process and renewals, validate documentation and corporate capacity, liaise with back offices to ensure adherence to requirements, ensuring timely and accurate setup. Coordinate onboarding of operations across multiple business areas (Corporate, Project, Asset, and Structured Trade Finance), and coordinate with multiple stakeholders in the branch and in the office, ensuring timely execution. Monitoring signing timelines and funding requirements for complex transactions. Handling queries from internal stakeholders and external service providers regarding deal status and system processes. Assist customers with requests related to their products with the branch (current accounts, online banking, bilateral lending). Maintain accurate and up-to-date records and documentation in internal systems. Prepare documentation for auditors and internal/external inspections. Contribute to projects and implementation of new processes. Take ownership of existing rules and procedures, support their continuous improvement. Assist on the various requests reaching the department. Profile A successful Operations Specialist should have: Previously held an Operations role supporting core Derivatives product range Strong knowledge of onboarding frameworks - KYC, adhering to SLA, Loan Doc requirments Strong knowledge of interbank payment systems. Advanced knowledge of Corporate Finance in wholesale banking. Familiarity with structured finance and corporate lending processes. Previous experience on Operational Resilience and Third Party Risk Management will be appreciated. Job Offer A competitive salary, Fixed Element ranging from 56k - 61k per annum. An additional performance bonus. A permanent role within a respected organisation in the financial services industry. City of London location Opportunities to work within a collaborative and professional team environment. Take the next step in your career as an Operations Specialist and apply today to join a thriving team in the financial services industry.
Insignis
Operations Manager (Planning, Scheduling)
Insignis
Job Title: Operations Manager (Planning, Scheduling) Reports To: Head of Property Maintenance / Regional Director Location: Typically aligned with regional hubs (e.g., London/South East) Job Purpose To lead, motivate, and manage a team of Repairs Planners and Schedulers to ensure the effective, efficient, and commercially viable dispatch of responsive repairs, voids, and planned maintenance works. The role is directly responsible for driving operative productivity, optimizing travel time, maximizing "First Time Fix" ratios, and ensuring that Hyde's residents receive an exceptional, timely repairs service that meets regulatory and internal KPIs. Jobsite Key Responsibilities Team Leadership: Direct line management of a team of Repairs Planners / Schedulers and Lead Schedulers. Responsible for performance management, training, setting daily targets, and conducting regular 1-to-1 reviews. Workforce Optimisation & Resource Planning: Oversee the dynamic scheduling system (typically Opti-time, DRS, or integrated NEC Housing systems) to maximize the daily productivity of field operatives and multi-trade supervisors. KPI Management: Take full accountability for scheduling-related Key Performance Indicators (KPIs), including: Appointments kept vs. missed. Average time to complete emergency and routine repairs. Reduction in jeopardy alerts and unallocated jobs. Jeopardy management (intervening before a job misses its SLA). Stakeholder Liaison: Act as the critical operational link between the Customer Contact Centre (where repairs are logged), Field Supervisors, and Area Managers to resolve scheduling conflicts, trade capacity issues, or emergency surges. Data Analysis & Continuous Improvement: Monitor historical job data and volume trends to forecast future resource demand. Adjust scheduling templates, trade boundaries, and appointment slots accordingly to eliminate service bottlenecks. System Integrity: Ensure Planners are maintaining accurate real-time data within the housing management system, minimizing administrative errors, and ensuring jobs are correctly closed or rescheduled with clear audit trails. Person Specification: Experience & Skills Required Social Housing Experience: A proven track record of managing a high-volume scheduling, planning, or logistics desk within a Housing Association, Local Authority, or Social Housing Maintenance Contractor. People Management: Demonstrated experience leading and developing office-based administrative or planning teams. Ability to manage performance and defuse high-pressure situations. Technical Knowledge: Advanced operational experience using specialized dynamic scheduling software (e.g., Kirona DRS, Opti-time, Totalmobile ) alongside standard Housing Management Systems ( NEC Housing/Northgate, Capita , etc.). Commercial Acumen: Strong understanding of job costing, trade productivity metrics, schedule of rates (SOR codes), and how planning efficiencies directly impact the wider operational budget. Communication: Exceptional communication skills with the ability to manage the competing demands of back-office planners, frustrated tenants, and field-based tradespeople. Typical Benefits Packages (Historical Data) Salary Range: Usually ranges between 45,000 - 58,000 per annum (depending on the location/London weighting and experience). Perks: Hybrid working 3 days in office 2 home working model, generous employer pension contribution (up to 6% double contribution), car allowance scheme, private healthcare package options, and 28+ days of annual leave.
Jun 15, 2026
Full time
Job Title: Operations Manager (Planning, Scheduling) Reports To: Head of Property Maintenance / Regional Director Location: Typically aligned with regional hubs (e.g., London/South East) Job Purpose To lead, motivate, and manage a team of Repairs Planners and Schedulers to ensure the effective, efficient, and commercially viable dispatch of responsive repairs, voids, and planned maintenance works. The role is directly responsible for driving operative productivity, optimizing travel time, maximizing "First Time Fix" ratios, and ensuring that Hyde's residents receive an exceptional, timely repairs service that meets regulatory and internal KPIs. Jobsite Key Responsibilities Team Leadership: Direct line management of a team of Repairs Planners / Schedulers and Lead Schedulers. Responsible for performance management, training, setting daily targets, and conducting regular 1-to-1 reviews. Workforce Optimisation & Resource Planning: Oversee the dynamic scheduling system (typically Opti-time, DRS, or integrated NEC Housing systems) to maximize the daily productivity of field operatives and multi-trade supervisors. KPI Management: Take full accountability for scheduling-related Key Performance Indicators (KPIs), including: Appointments kept vs. missed. Average time to complete emergency and routine repairs. Reduction in jeopardy alerts and unallocated jobs. Jeopardy management (intervening before a job misses its SLA). Stakeholder Liaison: Act as the critical operational link between the Customer Contact Centre (where repairs are logged), Field Supervisors, and Area Managers to resolve scheduling conflicts, trade capacity issues, or emergency surges. Data Analysis & Continuous Improvement: Monitor historical job data and volume trends to forecast future resource demand. Adjust scheduling templates, trade boundaries, and appointment slots accordingly to eliminate service bottlenecks. System Integrity: Ensure Planners are maintaining accurate real-time data within the housing management system, minimizing administrative errors, and ensuring jobs are correctly closed or rescheduled with clear audit trails. Person Specification: Experience & Skills Required Social Housing Experience: A proven track record of managing a high-volume scheduling, planning, or logistics desk within a Housing Association, Local Authority, or Social Housing Maintenance Contractor. People Management: Demonstrated experience leading and developing office-based administrative or planning teams. Ability to manage performance and defuse high-pressure situations. Technical Knowledge: Advanced operational experience using specialized dynamic scheduling software (e.g., Kirona DRS, Opti-time, Totalmobile ) alongside standard Housing Management Systems ( NEC Housing/Northgate, Capita , etc.). Commercial Acumen: Strong understanding of job costing, trade productivity metrics, schedule of rates (SOR codes), and how planning efficiencies directly impact the wider operational budget. Communication: Exceptional communication skills with the ability to manage the competing demands of back-office planners, frustrated tenants, and field-based tradespeople. Typical Benefits Packages (Historical Data) Salary Range: Usually ranges between 45,000 - 58,000 per annum (depending on the location/London weighting and experience). Perks: Hybrid working 3 days in office 2 home working model, generous employer pension contribution (up to 6% double contribution), car allowance scheme, private healthcare package options, and 28+ days of annual leave.
Curo Services
Service Desk Analyst - Up to £36K PA - East Kilbride - Hybrid (4 DPW On-Site)
Curo Services East Kilbride, Lanarkshire
Subject - Service Desk Analyst - Up to £36K PA - East Kilbride - Hybrid (4 DPW On-Site) Location: East Kilbride - Hybrid (4DPW on-Site) Salary: £30-36K Per Annum Benefits: Discretionary bonus, healthcare, pension, life assurance, hybrid working, career development, and regular team events The Client: We are partnering with a growing technology business delivering complex software solutions to customers across the UK. With an established customer base, a strong market presence and a focus on service excellence, they are looking to strengthen their Service team with the addition of a Service Desk Analyst. This is an opportunity to join a collaborative organisation where you'll have real ownership, exposure to a variety of technologies and the chance to contribute to both operational improvements and key business projects. The Candidate: You will have experience working within a Service Desk, Application Support, IT Support or Technical Support environment, ideally within a software, SaaS or technology-led business. You'll be customer-focused, highly organised and comfortable managing multiple priorities in a fast-paced environment. Experience working within ITIL-based processes, handling incidents, problems and service requests is essential, alongside the ability to communicate effectively with both technical and non-technical stakeholders. We're looking for someone who takes ownership, enjoys solving problems and has a proactive approach to service delivery and continuous improvement. The Role: We're looking for a proactive and customer-focused Service Desk Analyst to support the delivery of critical software services used by customers across the UK. Working closely with the Service Manager and wider technical teams, you'll play a key role in maintaining service quality, resolving operational issues and driving continual service improvements. This is a varied role combining service operations, customer support and project coordination responsibilities. Alongside supporting day-to-day service delivery, you'll take ownership of coordinating an upcoming office relocation project from East Kilbride to Glasgow city centre, acting as the on-site liaison for key stakeholders. Following the move, you'll provide light-touch facilities coordination support for the office. Key Duties: Manage and progress incidents, problems and service requests through to resolution. Support customer onboarding activities and project implementations. Assist with change management and release management processes. Manage and maintain service monitoring solutions. Produce, review and present customer-facing service reports. Support the prioritisation of live defects and operational issues. Validate and communicate software release notes to customers. Work proactively with technical teams to ensure service availability and performance. Coordinate office relocation project. Liaise with landlords, suppliers, contractors and internal stakeholders. Support ongoing office and facilities management activities. Contribute to continual service improvement initiatives. Requirements: Previous experience within a Service Desk, IT Support, Application Support or Technical Support role. Experience working within an ITIL-based environment. Experience operating against customer SLAs. Strong customer service and stakeholder management skills. Excellent written and verbal communication skills. Strong Microsoft Office skills, including Excel, Outlook and Word. Ability to explain technical concepts to non-technical users. Strong organisational skills and attention to detail. Ability to manage and prioritise multiple tasks effectively Nice to Have (Not Essential): Application Support experience. Experience within a software development or SaaS environment. Jira and/or Zendesk experience. Experience with incident, problem and change management processes. Experience using monitoring tools. BI or reporting tool experience. Supplier or vendor management experience. Experience supporting software releases. Knowledge of JavaScript or another Scripting language. To apply for this Service Desk Analyst permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Jun 15, 2026
Full time
Subject - Service Desk Analyst - Up to £36K PA - East Kilbride - Hybrid (4 DPW On-Site) Location: East Kilbride - Hybrid (4DPW on-Site) Salary: £30-36K Per Annum Benefits: Discretionary bonus, healthcare, pension, life assurance, hybrid working, career development, and regular team events The Client: We are partnering with a growing technology business delivering complex software solutions to customers across the UK. With an established customer base, a strong market presence and a focus on service excellence, they are looking to strengthen their Service team with the addition of a Service Desk Analyst. This is an opportunity to join a collaborative organisation where you'll have real ownership, exposure to a variety of technologies and the chance to contribute to both operational improvements and key business projects. The Candidate: You will have experience working within a Service Desk, Application Support, IT Support or Technical Support environment, ideally within a software, SaaS or technology-led business. You'll be customer-focused, highly organised and comfortable managing multiple priorities in a fast-paced environment. Experience working within ITIL-based processes, handling incidents, problems and service requests is essential, alongside the ability to communicate effectively with both technical and non-technical stakeholders. We're looking for someone who takes ownership, enjoys solving problems and has a proactive approach to service delivery and continuous improvement. The Role: We're looking for a proactive and customer-focused Service Desk Analyst to support the delivery of critical software services used by customers across the UK. Working closely with the Service Manager and wider technical teams, you'll play a key role in maintaining service quality, resolving operational issues and driving continual service improvements. This is a varied role combining service operations, customer support and project coordination responsibilities. Alongside supporting day-to-day service delivery, you'll take ownership of coordinating an upcoming office relocation project from East Kilbride to Glasgow city centre, acting as the on-site liaison for key stakeholders. Following the move, you'll provide light-touch facilities coordination support for the office. Key Duties: Manage and progress incidents, problems and service requests through to resolution. Support customer onboarding activities and project implementations. Assist with change management and release management processes. Manage and maintain service monitoring solutions. Produce, review and present customer-facing service reports. Support the prioritisation of live defects and operational issues. Validate and communicate software release notes to customers. Work proactively with technical teams to ensure service availability and performance. Coordinate office relocation project. Liaise with landlords, suppliers, contractors and internal stakeholders. Support ongoing office and facilities management activities. Contribute to continual service improvement initiatives. Requirements: Previous experience within a Service Desk, IT Support, Application Support or Technical Support role. Experience working within an ITIL-based environment. Experience operating against customer SLAs. Strong customer service and stakeholder management skills. Excellent written and verbal communication skills. Strong Microsoft Office skills, including Excel, Outlook and Word. Ability to explain technical concepts to non-technical users. Strong organisational skills and attention to detail. Ability to manage and prioritise multiple tasks effectively Nice to Have (Not Essential): Application Support experience. Experience within a software development or SaaS environment. Jira and/or Zendesk experience. Experience with incident, problem and change management processes. Experience using monitoring tools. BI or reporting tool experience. Supplier or vendor management experience. Experience supporting software releases. Knowledge of JavaScript or another Scripting language. To apply for this Service Desk Analyst permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Bennett and Game Recruitment LTD
Mechanical Design Engineer
Bennett and Game Recruitment LTD Greet, Gloucestershire
A growing UK-based engineering company, specialising in the design and build of state-of-the-art automation solutions, is looking to appoint a Mechanical Design Engineer. This organisation works with a wide variety of industries - from food and beverage to pharmaceuticals - delivering innovative machinery, robotics, and vision inspection systems that transform production processes. With two modern facilities in the Midlands and South West, and a strong international customer base, the business is expanding rapidly and investing in exciting, cutting-edge projects. This is a great opportunity to join a close-knit engineering team and play a key role in designing bespoke automation machinery for clients across the UK, Europe, and the USA. Mechanical Design Engineer Job Overview Reporting to the Engineering Director, you'll be responsible for bringing customers' automation concepts to life. You'll work across a wide range of projects, from standalone solutions to full turnkey automation systems. The role is predominantly office/factory-based but will involve occasional travel to customer sites. Responsibilities include: Designing and developing new and existing components/products Conceptual design of automation solutions Detailing and refining existing designs Site layout design Producing bills of materials (BoMs) Project management and ownership of customer projects from concept through to delivery Ensuring all projects meet high quality standards and are delivered on time Mechanical Design Engineer Job Requirements We're open to applications from both graduates and experienced engineers - what matters most is your passion, problem-solving ability, and positive attitude. Experience & Skills: Mechanical Engineering degree or equivalent, OR minimum 3 years' CAD draughting experience Proficiency with Autodesk Inventor (or similar 3D design software) Experience in special purpose machinery design (ideal) Knowledge of manufacturing industries and processes Strong customer/supplier liaison skills Excellent eye for detail and ability to work autonomously as well as within a team Fluent in English (a second language is a bonus) Eligible to work in the UK and able to travel when required Mechanical Design Engineer Salary & Benefits Competitive salary (DOE) Spot bonuses/awards for outstanding contributions Contributory pension scheme (post-probation) 21 days holiday plus statutory holidays (with additional days for long service) Private health insurance for you and your family (post-probation) Cycle to work scheme (post-probation) Supportive, friendly team environment Standard hours: Mon-Thurs 08:00-17:00, Fri 08:00-14:00 (with occasional travel/overtime) Please note: The site is not accessible by public transport, so a full driving licence and own transport are essential . Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Oct 08, 2025
Full time
A growing UK-based engineering company, specialising in the design and build of state-of-the-art automation solutions, is looking to appoint a Mechanical Design Engineer. This organisation works with a wide variety of industries - from food and beverage to pharmaceuticals - delivering innovative machinery, robotics, and vision inspection systems that transform production processes. With two modern facilities in the Midlands and South West, and a strong international customer base, the business is expanding rapidly and investing in exciting, cutting-edge projects. This is a great opportunity to join a close-knit engineering team and play a key role in designing bespoke automation machinery for clients across the UK, Europe, and the USA. Mechanical Design Engineer Job Overview Reporting to the Engineering Director, you'll be responsible for bringing customers' automation concepts to life. You'll work across a wide range of projects, from standalone solutions to full turnkey automation systems. The role is predominantly office/factory-based but will involve occasional travel to customer sites. Responsibilities include: Designing and developing new and existing components/products Conceptual design of automation solutions Detailing and refining existing designs Site layout design Producing bills of materials (BoMs) Project management and ownership of customer projects from concept through to delivery Ensuring all projects meet high quality standards and are delivered on time Mechanical Design Engineer Job Requirements We're open to applications from both graduates and experienced engineers - what matters most is your passion, problem-solving ability, and positive attitude. Experience & Skills: Mechanical Engineering degree or equivalent, OR minimum 3 years' CAD draughting experience Proficiency with Autodesk Inventor (or similar 3D design software) Experience in special purpose machinery design (ideal) Knowledge of manufacturing industries and processes Strong customer/supplier liaison skills Excellent eye for detail and ability to work autonomously as well as within a team Fluent in English (a second language is a bonus) Eligible to work in the UK and able to travel when required Mechanical Design Engineer Salary & Benefits Competitive salary (DOE) Spot bonuses/awards for outstanding contributions Contributory pension scheme (post-probation) 21 days holiday plus statutory holidays (with additional days for long service) Private health insurance for you and your family (post-probation) Cycle to work scheme (post-probation) Supportive, friendly team environment Standard hours: Mon-Thurs 08:00-17:00, Fri 08:00-14:00 (with occasional travel/overtime) Please note: The site is not accessible by public transport, so a full driving licence and own transport are essential . Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Telent Technology Services Limited
IT Service Delivery Manager
Telent Technology Services Limited Lewes, Sussex
IT Service Delivery Manager - Lewes, East Sussex / HYBRID working Telent are now looking for an IT Service Delivery Manager to join the team due to an influx of work within the Network Services division. This is a fantastic opportunity to further your career within a Service Delivery led environment, working with a prestigious Emergency Services organisation. Hybrid / Agile Approach - The successful IT Service Delivery Manager will operate in a hybrid fashion. You will be required to travel to various ADHOC site meetings across the Lewes / East Sussex region, travel to the Lewes office at least 1-2 days per month for workshops, and work from home - a full UK driving license and flexibility to travel is required. At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work that we are passionate about. Learning fast, inspiring colleagues, and making the entire organisation run smoother and better. Join us and help keep the nations critical networks connected and protected 24/7. The IT Service Deliver Manager (IT SDM) will support the Head of Client Delivery to manage the day-to-day delivery of our ITIL based IT Managed Service offerings to our customers in the Emergency Services industry. The IT SDM will act as the bridge between operational IT teams including 3rd party resource / suppliers and the customers' service delivery organisation. The IT SDM will support our technical and service management delivery as well as acting as a point of contact for the customer supporting the Head of Client Delivery. They will be part of identifying service improvement initiatives and working with internal and external stakeholders to implement in the most cost-effective way sharing improvements with internal departments to promote good working practices and a consistent approach across the business. IT Service Delivery Manager - What you'll do: Responsible for ITIL Service Management delivery and escalations Responsible for Service Level Management, ensuring that agreed SLA's and KPI's are adhered to and any failures appropriately investigated in real time Define, implement and maintain Service Delivery processes, procedures and documentation including Service Management Plans, SLAs and OLAs Responsible for Service Quality and conduct regular incident reviews for all incidents closed ensuring accurate data and any provide root cause of failure\mitigation reasons for any SLA's failures Managing customer SLA/KPI performance through MI reports where contractually appropriate Ensure service-related documentation is accurate, kept up-to-date at all times and follows the company's document control procedures Manage and maintain bespoke Customer Processes unique to their contracts Customer Satisfaction Management - maintain and improve Work with internal teams and customer to Identify and implement service improvement initiatives Work with IT Operations to support planned maintenance schedules and ensure they run on time, Manage and support the delivery of monthly performance reporting for customer review meetings. Management of a small IT engineering team Manage Problem Management process including customer reporting Liaison with IT Service Desk and Engineering teams to support the management of Incidents Support the management of Major Incidents process Maintain the Change Management process, manage the process for delivery of Requests for change ensuring they are correctly addressed, scheduled, authorised and implemented Manage the CMDB process to ensure customer assets are accurately captured and audited Supplier and vendor performance management Attend customer performance meetings where appropriate Ensure all QEHS risks are managed, and appropriate measures are in place to enable safe working practices. IT Service Delivery Manager - Key requirements: Excellent verbal and written communications skills ITIL Foundation (desirable) Experience of working within a Managed Service IT service environment Ability to obtain SC Security Clearance (a minimum of 5 years of UK residency required) Understanding of IT systems e.g. Microsoft servers and client environments Working knowledge of IT infrastrcture and applications Managing and developing customer relationships Customer facing skills and ability to present to customers when required Coordinate small teams Proficient in Microsoft Office applications with a particular focus on MS Excel and MS Word ITIL Managing Professional / Practitioner QEHS / Contract Document writing skills (desirable) Experience using Remedy ITSM (desirable) Experience using a document management system (desirable) Telent - What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 26 days annual leave, plus public bank holidays, and the option to buy or sell days annually Company pension scheme Access to the Telent Flexible Benefits Portal A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme Continuous development opportunities We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support. Telent Core Values: Be Inclusive, Be Collaborative, Take Responsibility and Be Customer Focused.
Oct 07, 2025
Full time
IT Service Delivery Manager - Lewes, East Sussex / HYBRID working Telent are now looking for an IT Service Delivery Manager to join the team due to an influx of work within the Network Services division. This is a fantastic opportunity to further your career within a Service Delivery led environment, working with a prestigious Emergency Services organisation. Hybrid / Agile Approach - The successful IT Service Delivery Manager will operate in a hybrid fashion. You will be required to travel to various ADHOC site meetings across the Lewes / East Sussex region, travel to the Lewes office at least 1-2 days per month for workshops, and work from home - a full UK driving license and flexibility to travel is required. At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work that we are passionate about. Learning fast, inspiring colleagues, and making the entire organisation run smoother and better. Join us and help keep the nations critical networks connected and protected 24/7. The IT Service Deliver Manager (IT SDM) will support the Head of Client Delivery to manage the day-to-day delivery of our ITIL based IT Managed Service offerings to our customers in the Emergency Services industry. The IT SDM will act as the bridge between operational IT teams including 3rd party resource / suppliers and the customers' service delivery organisation. The IT SDM will support our technical and service management delivery as well as acting as a point of contact for the customer supporting the Head of Client Delivery. They will be part of identifying service improvement initiatives and working with internal and external stakeholders to implement in the most cost-effective way sharing improvements with internal departments to promote good working practices and a consistent approach across the business. IT Service Delivery Manager - What you'll do: Responsible for ITIL Service Management delivery and escalations Responsible for Service Level Management, ensuring that agreed SLA's and KPI's are adhered to and any failures appropriately investigated in real time Define, implement and maintain Service Delivery processes, procedures and documentation including Service Management Plans, SLAs and OLAs Responsible for Service Quality and conduct regular incident reviews for all incidents closed ensuring accurate data and any provide root cause of failure\mitigation reasons for any SLA's failures Managing customer SLA/KPI performance through MI reports where contractually appropriate Ensure service-related documentation is accurate, kept up-to-date at all times and follows the company's document control procedures Manage and maintain bespoke Customer Processes unique to their contracts Customer Satisfaction Management - maintain and improve Work with internal teams and customer to Identify and implement service improvement initiatives Work with IT Operations to support planned maintenance schedules and ensure they run on time, Manage and support the delivery of monthly performance reporting for customer review meetings. Management of a small IT engineering team Manage Problem Management process including customer reporting Liaison with IT Service Desk and Engineering teams to support the management of Incidents Support the management of Major Incidents process Maintain the Change Management process, manage the process for delivery of Requests for change ensuring they are correctly addressed, scheduled, authorised and implemented Manage the CMDB process to ensure customer assets are accurately captured and audited Supplier and vendor performance management Attend customer performance meetings where appropriate Ensure all QEHS risks are managed, and appropriate measures are in place to enable safe working practices. IT Service Delivery Manager - Key requirements: Excellent verbal and written communications skills ITIL Foundation (desirable) Experience of working within a Managed Service IT service environment Ability to obtain SC Security Clearance (a minimum of 5 years of UK residency required) Understanding of IT systems e.g. Microsoft servers and client environments Working knowledge of IT infrastrcture and applications Managing and developing customer relationships Customer facing skills and ability to present to customers when required Coordinate small teams Proficient in Microsoft Office applications with a particular focus on MS Excel and MS Word ITIL Managing Professional / Practitioner QEHS / Contract Document writing skills (desirable) Experience using Remedy ITSM (desirable) Experience using a document management system (desirable) Telent - What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 26 days annual leave, plus public bank holidays, and the option to buy or sell days annually Company pension scheme Access to the Telent Flexible Benefits Portal A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme Continuous development opportunities We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support. Telent Core Values: Be Inclusive, Be Collaborative, Take Responsibility and Be Customer Focused.
RG Setsquare
Mobile Air Conditioning Engineer
RG Setsquare Coleshill, Warwickshire
Mobile Air Conditioning Engineer Competitive Salary + Van + Fuel card + Overtime Excellent career opportunity to join this leading FM & Engineering company Your role is to complete all PPM and reactive works within a technical environment. Ability to work on own initiative, own supervision with knowledge of all electrical and HVAC systems. The emphasis will be on providing a level of service that meets engineering excellence. Duties Include: Ensuring compliance with H&S regulations, Risk Assessment, F-Gas, Low Voltage Safe Systems of Work, COSHH etc. To undertake PPM, proactive and reactive works issued through the helpdesk within relevant SLAs. Ability to complete tasks so that the customer expectations are exceeded. The majority of the duties will be air conditioning however, first line reactive maintenance for electrical and switchgear issues. Carry out occasional planned night working as per PPM schedule. To undertake contractor control duties on behalf of the client, including monitoring of contractors and their workmanship, so that relevant standards are met. Issue of Permits to Work. To ensure that equipment operates to specified performance criteria. To ensure equipment and surrounding area conform to agreed company standards. To provide a professional service and represent the company in a way which ensures customer satisfaction. To evaluate performance and ensure the proper servicing and maintenance of equipment under contract to the company is carried out. To take a pro-active approach to client liaison and ensure that concerns are dealt with or relayed to management as necessary. To be fully aware of contractual requirements and customer needs at all times. To ensure that administration requirements are actioned on time and all necessary documents / records are maintained accurately. Provide asset information updates as part of PPM process. Educational qualifications Air Conditioning: City and Guilds 2079 Safe Handling of refrigerants or CITB J11 Equivalent AND ideally NVQ 2/3 or City & Guilds in Commercial Refrigeration and AC Systems Desirable Experience & Qualifications Qualified Electrician 18th Edition IEE Wiring Regulations (BS:7671:2008). Recognised apprenticeship in air conditioning in addition to relevant qualifications and excellent understanding of Electrical fundamentals and LV distribution. Understanding/Experience of the following plant & equipment in order to provide effective first line response: Static UPS DC System's Emergency Generators & changeover Chillers/Chilled Water distribution networks LV Switchgear/distribution An excellent opportunity to join a leading Facilities Management company, working in and around the West Midlands - this role is urgent so please apply today if you are interested! RG Setsquare is acting as an Employment Agency in relation to this vacancy.
Oct 06, 2025
Full time
Mobile Air Conditioning Engineer Competitive Salary + Van + Fuel card + Overtime Excellent career opportunity to join this leading FM & Engineering company Your role is to complete all PPM and reactive works within a technical environment. Ability to work on own initiative, own supervision with knowledge of all electrical and HVAC systems. The emphasis will be on providing a level of service that meets engineering excellence. Duties Include: Ensuring compliance with H&S regulations, Risk Assessment, F-Gas, Low Voltage Safe Systems of Work, COSHH etc. To undertake PPM, proactive and reactive works issued through the helpdesk within relevant SLAs. Ability to complete tasks so that the customer expectations are exceeded. The majority of the duties will be air conditioning however, first line reactive maintenance for electrical and switchgear issues. Carry out occasional planned night working as per PPM schedule. To undertake contractor control duties on behalf of the client, including monitoring of contractors and their workmanship, so that relevant standards are met. Issue of Permits to Work. To ensure that equipment operates to specified performance criteria. To ensure equipment and surrounding area conform to agreed company standards. To provide a professional service and represent the company in a way which ensures customer satisfaction. To evaluate performance and ensure the proper servicing and maintenance of equipment under contract to the company is carried out. To take a pro-active approach to client liaison and ensure that concerns are dealt with or relayed to management as necessary. To be fully aware of contractual requirements and customer needs at all times. To ensure that administration requirements are actioned on time and all necessary documents / records are maintained accurately. Provide asset information updates as part of PPM process. Educational qualifications Air Conditioning: City and Guilds 2079 Safe Handling of refrigerants or CITB J11 Equivalent AND ideally NVQ 2/3 or City & Guilds in Commercial Refrigeration and AC Systems Desirable Experience & Qualifications Qualified Electrician 18th Edition IEE Wiring Regulations (BS:7671:2008). Recognised apprenticeship in air conditioning in addition to relevant qualifications and excellent understanding of Electrical fundamentals and LV distribution. Understanding/Experience of the following plant & equipment in order to provide effective first line response: Static UPS DC System's Emergency Generators & changeover Chillers/Chilled Water distribution networks LV Switchgear/distribution An excellent opportunity to join a leading Facilities Management company, working in and around the West Midlands - this role is urgent so please apply today if you are interested! RG Setsquare is acting as an Employment Agency in relation to this vacancy.
Hays
Service Desk Administrator
Hays Llanelli, Dyfed
Service Desk Administrator, 2-4 weeks+ Mon to Fri, 37.5 hrs p/w Llanelli, office-based Your new company An award-winning audio and visual company. Your new role About the Role We're looking for a dynamic and highly organised Service Desk Administrator to take ownership of our Service Team operations. In this pivotal role, you will be the central hub for our installation, maintenance, and customer support functions, ensuring seamless coordination, exceptional service delivery, and full traceability from query to completion. Liaising directly with clients and engineers, resolving queries, driving process improvements, and supporting the growth of the department.If you're passionate about customer experience, operations, and delivering results, this role offers a rewarding career path in a thriving technical environment. Key Responsibilities Customer Service Champion: Act as the primary point of contact for clients, managing queries via phone, email, and face-to-face with professionalism and urgency. Operational Coordinator: Administer and coordinate all aspects of service delivery, including installations, maintenance, and contract support, ensuring tasks are completed to the highest standard and deadlines are met. Engineer Liaison: Support the planning and scheduling of service engineers, ensuring they are well-briefed, resourced, and compliant with statutory regulations. Performance & Reporting: Monitor and analyse job costing and service profitability. Maintain complete traceability on all service activities and variance invoicing. Service Growth & Sales: Drive awareness of our service offering, support counter and contract sales, and identify new opportunities for department growth. What you'll need to succeed Proven experience in customer-facing administration and operationsExcellent communication skills - verbal, written, and interpersonal.IT proficiency, especially in service tracking, reporting, and administration systems. What you'll get in return This is a temporary role to start immediately. Depending on performance, you may have the opportunity to apply for a permanent role within the organisation. Hours of work are 8.30am to 5pm, with 1 hour for lunch. It's a 37.5 hour working week, Monday to Friday. This is a fully office-based role. The hourly rate for the role is £12.82 - £14.87 per hour (depending on experience). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Oct 03, 2025
Full time
Service Desk Administrator, 2-4 weeks+ Mon to Fri, 37.5 hrs p/w Llanelli, office-based Your new company An award-winning audio and visual company. Your new role About the Role We're looking for a dynamic and highly organised Service Desk Administrator to take ownership of our Service Team operations. In this pivotal role, you will be the central hub for our installation, maintenance, and customer support functions, ensuring seamless coordination, exceptional service delivery, and full traceability from query to completion. Liaising directly with clients and engineers, resolving queries, driving process improvements, and supporting the growth of the department.If you're passionate about customer experience, operations, and delivering results, this role offers a rewarding career path in a thriving technical environment. Key Responsibilities Customer Service Champion: Act as the primary point of contact for clients, managing queries via phone, email, and face-to-face with professionalism and urgency. Operational Coordinator: Administer and coordinate all aspects of service delivery, including installations, maintenance, and contract support, ensuring tasks are completed to the highest standard and deadlines are met. Engineer Liaison: Support the planning and scheduling of service engineers, ensuring they are well-briefed, resourced, and compliant with statutory regulations. Performance & Reporting: Monitor and analyse job costing and service profitability. Maintain complete traceability on all service activities and variance invoicing. Service Growth & Sales: Drive awareness of our service offering, support counter and contract sales, and identify new opportunities for department growth. What you'll need to succeed Proven experience in customer-facing administration and operationsExcellent communication skills - verbal, written, and interpersonal.IT proficiency, especially in service tracking, reporting, and administration systems. What you'll get in return This is a temporary role to start immediately. Depending on performance, you may have the opportunity to apply for a permanent role within the organisation. Hours of work are 8.30am to 5pm, with 1 hour for lunch. It's a 37.5 hour working week, Monday to Friday. This is a fully office-based role. The hourly rate for the role is £12.82 - £14.87 per hour (depending on experience). What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
TC IT Services
IT Service Desk Engineer
TC IT Services Seaford, Sussex
Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: 24,000 - 29,000 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is an office-based role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role. Primary Responsibilities: Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). Setup of new users in Active Directory, Entra and 365 VOIP phone setup and configuration (training to be provided) Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. Resolve first and second-line tickets, escalating cases to senior engineers as necessary. Maintain adherence to our high service standards and quality benchmarks. Demonstrate exemplary communication and time-management skills. Operate both independently and collaboratively within a team setting. Provide training and mentoring to staff members and clients when needed. Perform device setup, repair, and upgrade tasks in our workshop. Conduct routine system inspections, implement updates, and apply patches as required. Review backup logs vigilantly; address any failures proactively. Assist with larger projects when required. Work alongside and report directly to the Service Desk Manager These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients. What we are after: Minimum of 2 years' and recent experience in IT support roles A logical thinker who is driven, works well in a team and wants to excel in an IT support based role. Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.) Windows and Mac operating systems Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive Microsoft Azure/Entra Virtualisation technologies VOIP experience A great communicator and client liaison Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts. Benefits: Pension scheme Death in service 1000 minimum increase each year Regular pay reviews Celebrate their birthday by having the day off on us Water and soft drinks provided "on tap" 6 hours of free phone counselling, per month, if ever needed through our well-being provider Yearly eye tests Smart casual dress and branded polo shirts provided Free Parking Company Events Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Helpdesk Engineer, Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.
Oct 03, 2025
Full time
Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: 24,000 - 29,000 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is an office-based role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role. Primary Responsibilities: Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). Setup of new users in Active Directory, Entra and 365 VOIP phone setup and configuration (training to be provided) Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. Resolve first and second-line tickets, escalating cases to senior engineers as necessary. Maintain adherence to our high service standards and quality benchmarks. Demonstrate exemplary communication and time-management skills. Operate both independently and collaboratively within a team setting. Provide training and mentoring to staff members and clients when needed. Perform device setup, repair, and upgrade tasks in our workshop. Conduct routine system inspections, implement updates, and apply patches as required. Review backup logs vigilantly; address any failures proactively. Assist with larger projects when required. Work alongside and report directly to the Service Desk Manager These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients. What we are after: Minimum of 2 years' and recent experience in IT support roles A logical thinker who is driven, works well in a team and wants to excel in an IT support based role. Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.) Windows and Mac operating systems Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive Microsoft Azure/Entra Virtualisation technologies VOIP experience A great communicator and client liaison Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts. Benefits: Pension scheme Death in service 1000 minimum increase each year Regular pay reviews Celebrate their birthday by having the day off on us Water and soft drinks provided "on tap" 6 hours of free phone counselling, per month, if ever needed through our well-being provider Yearly eye tests Smart casual dress and branded polo shirts provided Free Parking Company Events Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Helpdesk Engineer, Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.
Iceland
Junior Property Management Surveyor
Iceland
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a "Junior Property Management Surveyor" to join our team. The post would suit someone with a Property or Law related degree or someone with a background in property. The role will include nationwide travel and therefore a full uk driving licence is essential. Purpose of the role Assisting with the management of portfolio Advice/Liaison to Retail Operations regarding store property matters Liaison with maintenance help desk over trading stores repair matters Liaison with car park operators over running of car parks and collection of income Liaison with store managers over property matters affecting their store Liaison with Project team advising & supporting them on property matters affecting store refit & new store programme In this role you can expect to: Store liaison: Provide interface between maintenance help desk and stores over Property related issues Property Management: To assist in the management of the Iceland property portfolio to maximise income and minimise expenditure Tenant Management : To assist in the management of the Iceland tenanted property portfolio to maximise income and recover maintenance, service charge and insurance expenditure where appropriate. Assist in the letting of void and disposal of surplus property Service charge and insurance: Assisting the Property Management Surveyors with managing the service charge and insurance budget for the trading portfolio Administration: Maintain the Property Management System for assigned responsibilities so that it is kept up to date and accurate In store taxi free phone service: To assist with the management of the taxi free phone service in stores, ensure operational functionality, manage and maximise the income stream, liaise with Projects when store refits take place to ensure continuity of service Store Parking: To assist with the management and control of store car parks where applicable through the agreement with our car park operators. Manage and maximise the income stream and identify opportunities to expand the scheme Business Advice: To provide accurate and timely advice to Retail Operations as and when required External Relationships: Maintain good relationships with external bodies, Tenants, Landlords and Local Authorities Professional Competence: Keep up to date with technical/professional advances and legislative changes in order to provide high standards of advice to Iceland by reading professional journals, attending appropriate courses You should apply if you posess: Financial acumen Computer literacy; knowledge of producing and working with spreadsheets and knowledge of databases Basic knowledge of property law & administration required What to expect from us: Collaborative environment A competitive salary with an excellent benefits package 25 days holiday, plus 8 days bank holiday 15% store discount, 30% club individual restaurant discount Discounted gym membership Charity fundraising events Educational sponsorship Enhanced maternity/paternity leave Long service awards Reward & recognition
Sep 26, 2025
Full time
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a "Junior Property Management Surveyor" to join our team. The post would suit someone with a Property or Law related degree or someone with a background in property. The role will include nationwide travel and therefore a full uk driving licence is essential. Purpose of the role Assisting with the management of portfolio Advice/Liaison to Retail Operations regarding store property matters Liaison with maintenance help desk over trading stores repair matters Liaison with car park operators over running of car parks and collection of income Liaison with store managers over property matters affecting their store Liaison with Project team advising & supporting them on property matters affecting store refit & new store programme In this role you can expect to: Store liaison: Provide interface between maintenance help desk and stores over Property related issues Property Management: To assist in the management of the Iceland property portfolio to maximise income and minimise expenditure Tenant Management : To assist in the management of the Iceland tenanted property portfolio to maximise income and recover maintenance, service charge and insurance expenditure where appropriate. Assist in the letting of void and disposal of surplus property Service charge and insurance: Assisting the Property Management Surveyors with managing the service charge and insurance budget for the trading portfolio Administration: Maintain the Property Management System for assigned responsibilities so that it is kept up to date and accurate In store taxi free phone service: To assist with the management of the taxi free phone service in stores, ensure operational functionality, manage and maximise the income stream, liaise with Projects when store refits take place to ensure continuity of service Store Parking: To assist with the management and control of store car parks where applicable through the agreement with our car park operators. Manage and maximise the income stream and identify opportunities to expand the scheme Business Advice: To provide accurate and timely advice to Retail Operations as and when required External Relationships: Maintain good relationships with external bodies, Tenants, Landlords and Local Authorities Professional Competence: Keep up to date with technical/professional advances and legislative changes in order to provide high standards of advice to Iceland by reading professional journals, attending appropriate courses You should apply if you posess: Financial acumen Computer literacy; knowledge of producing and working with spreadsheets and knowledge of databases Basic knowledge of property law & administration required What to expect from us: Collaborative environment A competitive salary with an excellent benefits package 25 days holiday, plus 8 days bank holiday 15% store discount, 30% club individual restaurant discount Discounted gym membership Charity fundraising events Educational sponsorship Enhanced maternity/paternity leave Long service awards Reward & recognition
Hays Engineering
Mechanical Design Engineer
Hays Engineering Bedford, Bedfordshire
Bedford Salary- 40k- 50k DOE Monday-Friday Days Your new company: Based near Bedford, we are working with a leading company in the design, development, and manufacture of innovative equipment used in a range of industries from automotive, aerospace, rail and more! Due to increased business and continuous growth, they are now recruiting for a Mechanical Design Engineer to join their design team. The Mechanical Design engineer will be part of a strong design team focused on the design development and management of manufacturing processes! Key Responsibilities & Duties: Working closely with other departments in the design of layout drawings and service diagrams Generating equipment layouts, with supporting mechanical documentation (service drawings, schematics, etc.) Maintaining existing mechanical drawings and documentation Act as a liaison for project managers and customers to handle design, layout and service queries Liaise with the Drawing Office Manager for the workload to ensure project timelines are adhered to Produce and amend Bills of Material. This is a summed-up list, and other responsibilities and duties will be required. Skills & Experience required: Experience in a similar role, within an industrial/manufacturing environment Ability to use Autodesk products such as NX, AutoCAD (2D) Inventor (3D) or relevant 3D CAD software such as SolidWorks. Recognised engineering qualification or completed apprenticeship. Ability to work to strict deadlines whilst keeping a strong quality of work. Motivated and willingness to work with the wider teams to complete tasks and duties What you need to do nowIf you're interested in this role: Click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us now on (phone number removed) for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Sep 23, 2025
Full time
Bedford Salary- 40k- 50k DOE Monday-Friday Days Your new company: Based near Bedford, we are working with a leading company in the design, development, and manufacture of innovative equipment used in a range of industries from automotive, aerospace, rail and more! Due to increased business and continuous growth, they are now recruiting for a Mechanical Design Engineer to join their design team. The Mechanical Design engineer will be part of a strong design team focused on the design development and management of manufacturing processes! Key Responsibilities & Duties: Working closely with other departments in the design of layout drawings and service diagrams Generating equipment layouts, with supporting mechanical documentation (service drawings, schematics, etc.) Maintaining existing mechanical drawings and documentation Act as a liaison for project managers and customers to handle design, layout and service queries Liaise with the Drawing Office Manager for the workload to ensure project timelines are adhered to Produce and amend Bills of Material. This is a summed-up list, and other responsibilities and duties will be required. Skills & Experience required: Experience in a similar role, within an industrial/manufacturing environment Ability to use Autodesk products such as NX, AutoCAD (2D) Inventor (3D) or relevant 3D CAD software such as SolidWorks. Recognised engineering qualification or completed apprenticeship. Ability to work to strict deadlines whilst keeping a strong quality of work. Motivated and willingness to work with the wider teams to complete tasks and duties What you need to do nowIf you're interested in this role: Click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us now on (phone number removed) for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Senior ICT Consultant - 3rd Line - Buckingshire & Berkshire
PLANET RECRUITMENT SERVICES LTD
Position: Senior ICT Consultant Location: Milton Keynes Salary: £30,000 - £35,000 Benefits: Pension Scheme Car scheme Cycle scheme Eye care scheme Mental health first aid Employee assistance programme Employee recognition scheme This role will involve supporting a Trust of primary schools where you will be the liaison between your school, ensuring that they are kept informed about the products and services and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and learning through ICT solutions. Responsibilities include: Ability to handle 2nd/3rd line issues, respond to ICT emergencies & school complaints. Resolve and manage any technical issues that impact the running of the school's function by providing robust technical solutions. Provide internal network support. Help with the support/mentoring of the 1st/2nd support roles. Enforcing and monitoring in line with School policies Internal staff training Lead on the installation or repair of computers with standardised applications and networking software, diagnosing and solving problems that develop in their operations. Responsible for a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware) Skills/Abilities Windows Server, Active Directory and Microsoft Operating Systems Virtualisation Technologies - particularly HyperV Cloud Technologies - Office365/Azure Experience of leading on installations of servers and networks Ability to make proactive decisions when an ICT emergency occurs. Outstanding levels of customer service with positive & pro-active communication skills both verbal and written Flexible and adaptable Friendly and approachable Excellent team player Able to work independently and good at planning and organizing own time effectively INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Sep 22, 2025
Full time
Position: Senior ICT Consultant Location: Milton Keynes Salary: £30,000 - £35,000 Benefits: Pension Scheme Car scheme Cycle scheme Eye care scheme Mental health first aid Employee assistance programme Employee recognition scheme This role will involve supporting a Trust of primary schools where you will be the liaison between your school, ensuring that they are kept informed about the products and services and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and learning through ICT solutions. Responsibilities include: Ability to handle 2nd/3rd line issues, respond to ICT emergencies & school complaints. Resolve and manage any technical issues that impact the running of the school's function by providing robust technical solutions. Provide internal network support. Help with the support/mentoring of the 1st/2nd support roles. Enforcing and monitoring in line with School policies Internal staff training Lead on the installation or repair of computers with standardised applications and networking software, diagnosing and solving problems that develop in their operations. Responsible for a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware) Skills/Abilities Windows Server, Active Directory and Microsoft Operating Systems Virtualisation Technologies - particularly HyperV Cloud Technologies - Office365/Azure Experience of leading on installations of servers and networks Ability to make proactive decisions when an ICT emergency occurs. Outstanding levels of customer service with positive & pro-active communication skills both verbal and written Flexible and adaptable Friendly and approachable Excellent team player Able to work independently and good at planning and organizing own time effectively INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

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