Job Overview We are looking for a skilled and dependable Mobile HVAC Engineer to join our growing team. The role involves carrying out planned and reactive maintenance, servicing, and repair of HVAC systems across commercial, medical, retail, education, offices and industrial sites. You will work independently, travelling between client locations, ensuring all systems are operating efficiently and safely while delivering a high standard of customer service. Key Responsibilities Carry out planned preventative maintenance (PPM) and reactive works on HVAC systems Service, fault-find, and repair air conditioning, heating, and ventilation equipment Work on systems including split AC, VRV/VRF, AHUs, FCUs, chillers, and heat pumps Diagnose faults and complete repairs efficiently and safely Ensure compliance with F-Gas regulations, health & safety standards, and company procedures Complete job sheets, reports, and documentation accurately and on time Liaise professionally with clients, site teams, and the company helpdesk Participate in an on-call rota where required Essential Requirements Proven experience as an HVAC / Air Conditioning Engineer (commercial experience preferred) F-Gas Category 1 (essential) NVQ Level 2 or 3 in Air Conditioning & Refrigeration, Heating & Ventilation, or equivalent Full UK driving licence Strong electrical and mechanical fault-finding skills Ability to work independently and manage workload effectively Good communication and customer service skills Desirable Qualifications & Experience City & Guilds 2079 (or equivalent F-Gas qualification) IPAF, PASMA, First Aid Experience within facilities management or building services environments Basic BMS / controls knowledge Gas Safe qualification (advantageous but not essential) Benefits Competitive salary with overtime opportunities Company van, fuel card, tools, PPE, and uniform On-call and overtime allowances 25 days annual leave plus bank holidays Company pension scheme Ongoing training, upskilling, and certification support Clear career progression opportunities Supportive and professional working environment
Jun 12, 2026
Full time
Job Overview We are looking for a skilled and dependable Mobile HVAC Engineer to join our growing team. The role involves carrying out planned and reactive maintenance, servicing, and repair of HVAC systems across commercial, medical, retail, education, offices and industrial sites. You will work independently, travelling between client locations, ensuring all systems are operating efficiently and safely while delivering a high standard of customer service. Key Responsibilities Carry out planned preventative maintenance (PPM) and reactive works on HVAC systems Service, fault-find, and repair air conditioning, heating, and ventilation equipment Work on systems including split AC, VRV/VRF, AHUs, FCUs, chillers, and heat pumps Diagnose faults and complete repairs efficiently and safely Ensure compliance with F-Gas regulations, health & safety standards, and company procedures Complete job sheets, reports, and documentation accurately and on time Liaise professionally with clients, site teams, and the company helpdesk Participate in an on-call rota where required Essential Requirements Proven experience as an HVAC / Air Conditioning Engineer (commercial experience preferred) F-Gas Category 1 (essential) NVQ Level 2 or 3 in Air Conditioning & Refrigeration, Heating & Ventilation, or equivalent Full UK driving licence Strong electrical and mechanical fault-finding skills Ability to work independently and manage workload effectively Good communication and customer service skills Desirable Qualifications & Experience City & Guilds 2079 (or equivalent F-Gas qualification) IPAF, PASMA, First Aid Experience within facilities management or building services environments Basic BMS / controls knowledge Gas Safe qualification (advantageous but not essential) Benefits Competitive salary with overtime opportunities Company van, fuel card, tools, PPE, and uniform On-call and overtime allowances 25 days annual leave plus bank holidays Company pension scheme Ongoing training, upskilling, and certification support Clear career progression opportunities Supportive and professional working environment
Ashberry Recruitment are looking for a Helpdesk Coordinator on a part-time basis, on a 6-month contract for our client based in Leeds. Hours Wednesday, Thursday, Friday 08 00 (30-minute break) The successful candidate will assist in managing and coordinating the reactive repair requirements for our clients properties. Key Responsibilities/Accountabilities To be the first point of contact for our clients, either via the Fix Flo Portal, phone, or email Log all reported Issues onto our in-house Fix Flo system Manage both reactive and planned works through to completion ensuring they are delivered with our set KPI s Liaise with contractors/suppliers and in-house handymen to ensure completion of all reported issues to a satisfactory and complaint standard Chase above where needed to ensure they meet our issued KPI s Work with finance team to ensure matchup between Issue References and PO s Assist to manage awarded project works from instruction to practical completion Ensuring complaints are escalated to the appropriate manager Assist in the preparation of monthly reports and statistics in line with housing association and landlord requirements First point of contact for third party vendors regarding operational issues Key Skills Excellent customer service skills Experience within a busy helpdesk/customer service/call centre environment Excellent Microsoft Office skills
Jun 12, 2026
Full time
Ashberry Recruitment are looking for a Helpdesk Coordinator on a part-time basis, on a 6-month contract for our client based in Leeds. Hours Wednesday, Thursday, Friday 08 00 (30-minute break) The successful candidate will assist in managing and coordinating the reactive repair requirements for our clients properties. Key Responsibilities/Accountabilities To be the first point of contact for our clients, either via the Fix Flo Portal, phone, or email Log all reported Issues onto our in-house Fix Flo system Manage both reactive and planned works through to completion ensuring they are delivered with our set KPI s Liaise with contractors/suppliers and in-house handymen to ensure completion of all reported issues to a satisfactory and complaint standard Chase above where needed to ensure they meet our issued KPI s Work with finance team to ensure matchup between Issue References and PO s Assist to manage awarded project works from instruction to practical completion Ensuring complaints are escalated to the appropriate manager Assist in the preparation of monthly reports and statistics in line with housing association and landlord requirements First point of contact for third party vendors regarding operational issues Key Skills Excellent customer service skills Experience within a busy helpdesk/customer service/call centre environment Excellent Microsoft Office skills
Are you a hands-on IT professional who enjoys solving problems and making technology work smarter for the business? We are looking for an IT Support Technician to play a vital role in supporting and enhancing our IT infrastructure. In this role, you will help ensure the smooth, secure and efficient operation of our digital systems. You'll provide first class technical support across the organisation, maintain and improve existing systems, support IT projects, and help implement technology solutions that enable teams to work effectively. Working closely with the Head of IT, you'll contribute to strategic initiatives while also being a trusted point of contact for day-to-day technical support, system stability, cybersecurity and service delivery. About Browne At Browne, we are engineering with purpose. We're a leading UK contractor working in the water and civil engineering sectors, delivering projects that help improve everyday life. From building pipelines and upgrading pumping stations to maintaining reservoirs and drainage systems, we support cleaner water, stronger infrastructure and more reliable services for communities. We offer a wide range of career opportunities both on site and behind the scenes. Whether your skills are in engineering, project delivery, safety, sustainability, commercial, planning or business support, there's a place for you at Browne. We value different perspectives and experiences, and we're proud to be a Silver Award Investors in Diversity accredited employer. Our teams use smart technology and a hands-on approach to make sure every job is delivered safely and to a high standard. We support our clients through the full life of their assets, from construction and mechanical systems to long-term maintenance. Browne is part of Renew Holdings plc, a UK-based group of specialist engineering companies What We're Looking For We're seeking a proactive, reliable and technically skilled individual who can balance hands-on support with longer-term improvements. You'll bring: Proven experience in an IT support or helpdesk role, supporting hardware, software and network environments Strong working knowledge of Microsoft 365, including Teams, SharePoint and security features such as Entra/Azure AD Experience delivering hands-on troubleshooting and user support across multiple systems and locations Understanding of cybersecurity principles, identity management and data protection, with exposure to frameworks such as Cyber Essentials Plus, CIS or NIST Familiarity with IT service management practices (e.g. ITIL) and managing support tickets against SLAs Experience working with endpoint protection or MDR solutions (e.g. SentinelOne) Excellent communication and interpersonal skills, with the ability to support and train non-technical users Strong problem-solving skills, attention to detail and the ability to manage multiple priorities Relevant IT qualifications (e.g. CompTIA or Microsoft certifications); a degree in IT or a related field is desirable Additional requirements include a valid driving licence, willingness to travel occasionally, availability to work outside standard hours when required. Why Join Us? This is a great opportunity to join a collaborative and forward-thinking organisation where technology plays a key role in business success. You'll have the chance to broaden your skills, contribute to meaningful projects, and make a real impact on how technology supports the organisation. If you're passionate about IT, enjoy working as part of a team, and want to grow your career in a supportive environment, we'd love to hear from you. Apply now to take the next step in your IT career. The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.
Jun 12, 2026
Full time
Are you a hands-on IT professional who enjoys solving problems and making technology work smarter for the business? We are looking for an IT Support Technician to play a vital role in supporting and enhancing our IT infrastructure. In this role, you will help ensure the smooth, secure and efficient operation of our digital systems. You'll provide first class technical support across the organisation, maintain and improve existing systems, support IT projects, and help implement technology solutions that enable teams to work effectively. Working closely with the Head of IT, you'll contribute to strategic initiatives while also being a trusted point of contact for day-to-day technical support, system stability, cybersecurity and service delivery. About Browne At Browne, we are engineering with purpose. We're a leading UK contractor working in the water and civil engineering sectors, delivering projects that help improve everyday life. From building pipelines and upgrading pumping stations to maintaining reservoirs and drainage systems, we support cleaner water, stronger infrastructure and more reliable services for communities. We offer a wide range of career opportunities both on site and behind the scenes. Whether your skills are in engineering, project delivery, safety, sustainability, commercial, planning or business support, there's a place for you at Browne. We value different perspectives and experiences, and we're proud to be a Silver Award Investors in Diversity accredited employer. Our teams use smart technology and a hands-on approach to make sure every job is delivered safely and to a high standard. We support our clients through the full life of their assets, from construction and mechanical systems to long-term maintenance. Browne is part of Renew Holdings plc, a UK-based group of specialist engineering companies What We're Looking For We're seeking a proactive, reliable and technically skilled individual who can balance hands-on support with longer-term improvements. You'll bring: Proven experience in an IT support or helpdesk role, supporting hardware, software and network environments Strong working knowledge of Microsoft 365, including Teams, SharePoint and security features such as Entra/Azure AD Experience delivering hands-on troubleshooting and user support across multiple systems and locations Understanding of cybersecurity principles, identity management and data protection, with exposure to frameworks such as Cyber Essentials Plus, CIS or NIST Familiarity with IT service management practices (e.g. ITIL) and managing support tickets against SLAs Experience working with endpoint protection or MDR solutions (e.g. SentinelOne) Excellent communication and interpersonal skills, with the ability to support and train non-technical users Strong problem-solving skills, attention to detail and the ability to manage multiple priorities Relevant IT qualifications (e.g. CompTIA or Microsoft certifications); a degree in IT or a related field is desirable Additional requirements include a valid driving licence, willingness to travel occasionally, availability to work outside standard hours when required. Why Join Us? This is a great opportunity to join a collaborative and forward-thinking organisation where technology plays a key role in business success. You'll have the chance to broaden your skills, contribute to meaningful projects, and make a real impact on how technology supports the organisation. If you're passionate about IT, enjoy working as part of a team, and want to grow your career in a supportive environment, we'd love to hear from you. Apply now to take the next step in your IT career. The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.
Helpdesk Administrator Pertemps are currently recruiting for numerous Helpdesk Administrators to join a leading Logistics company in their Head office based in Chineham, Basingstoke. This is a temporary ongoing position.we have a number of shifts available: Full Time: Tuesday-Saturday 06:00-14:30 Sunday - Thursday 13:30-22:00 Part Time: Friday-Monday 13:30-21:00 Responsibilities as a Helpdesk Administrator: Answering telephone calls and emails Logging queries on the companies CRM system Dealing with any live issues and investigating discrepancies Completing KPI trackers and performance reports Collate information and update business system Chase internal teams to find query resolutions Building and maintaining solid relationships with depots and customers Requirements for this position: Previous experience in a customer facing role Confident speaking over the phone Analytical working approach Experience and knowledge of Microsoft packages The Role: £12.71 per hour Temp to permanent position If you are interested in this Helpdesk Administrator position, please apply below with an up-to-date CV or give Jemma a call at the Pertemps Basingstoke branch
Jun 12, 2026
Seasonal
Helpdesk Administrator Pertemps are currently recruiting for numerous Helpdesk Administrators to join a leading Logistics company in their Head office based in Chineham, Basingstoke. This is a temporary ongoing position.we have a number of shifts available: Full Time: Tuesday-Saturday 06:00-14:30 Sunday - Thursday 13:30-22:00 Part Time: Friday-Monday 13:30-21:00 Responsibilities as a Helpdesk Administrator: Answering telephone calls and emails Logging queries on the companies CRM system Dealing with any live issues and investigating discrepancies Completing KPI trackers and performance reports Collate information and update business system Chase internal teams to find query resolutions Building and maintaining solid relationships with depots and customers Requirements for this position: Previous experience in a customer facing role Confident speaking over the phone Analytical working approach Experience and knowledge of Microsoft packages The Role: £12.71 per hour Temp to permanent position If you are interested in this Helpdesk Administrator position, please apply below with an up-to-date CV or give Jemma a call at the Pertemps Basingstoke branch
Technical Support Manager Helpdesk, Service Desk, Networking, TCP/IP, DNS, DHCP, VLANs, BGP, routing, switching, NAT, firewall My client is a fast growing Service Provider that have a requirement for a proven Technical Support Manager. As Technical Support Manager you will be responsible for leading and developing the Service Desk function. This role bridges front-line support and senior management, owning the performance, culture and continuous improvement of the support teams. The Technical Support Manager is accountable for service quality, team capability and customer satisfaction, whilst maintaining a hands-on understanding of the technical environment. This role lives and breathes the company values. You will maintain a strong working knowledge of ISP technologies including broadband, leased lines, Ethernet, 4G/5G, fixed wireless, VoIP, managed VPNs and SIP services. Provide technical guidance and escalation support to Service Desk on complex incidents. Proven technical knowledge with TCP/IP, DNS, DHCP, VLANs, BGP, routing, switching, NAT, firewall. This is a great opportunity for a Technical Support Manager to join a fast growing company at a very exciting time. Genuine opportunities for growth and career development. Technical Support Manager Helpdesk, Service Desk, Networking, TCP/IP, DNS, DHCP, VLANs, BGP, routing, switching, NAT, firewall Helpdesk, Service Desk, Networking, TCP/IP, DNS, DHCP, VLANs, BGP, routing, switching, NAT, firewall Helpdesk, Service Desk, Networking, TCP/IP, DNS, DHCP, VLANs, BGP, routing, switching, NAT, firewall MillsHill Recruitment acts as an employment business with regards to this permanent job opportunity. Regards MillsHill Recruitment Ltd
Jun 12, 2026
Full time
Technical Support Manager Helpdesk, Service Desk, Networking, TCP/IP, DNS, DHCP, VLANs, BGP, routing, switching, NAT, firewall My client is a fast growing Service Provider that have a requirement for a proven Technical Support Manager. As Technical Support Manager you will be responsible for leading and developing the Service Desk function. This role bridges front-line support and senior management, owning the performance, culture and continuous improvement of the support teams. The Technical Support Manager is accountable for service quality, team capability and customer satisfaction, whilst maintaining a hands-on understanding of the technical environment. This role lives and breathes the company values. You will maintain a strong working knowledge of ISP technologies including broadband, leased lines, Ethernet, 4G/5G, fixed wireless, VoIP, managed VPNs and SIP services. Provide technical guidance and escalation support to Service Desk on complex incidents. Proven technical knowledge with TCP/IP, DNS, DHCP, VLANs, BGP, routing, switching, NAT, firewall. This is a great opportunity for a Technical Support Manager to join a fast growing company at a very exciting time. Genuine opportunities for growth and career development. Technical Support Manager Helpdesk, Service Desk, Networking, TCP/IP, DNS, DHCP, VLANs, BGP, routing, switching, NAT, firewall Helpdesk, Service Desk, Networking, TCP/IP, DNS, DHCP, VLANs, BGP, routing, switching, NAT, firewall Helpdesk, Service Desk, Networking, TCP/IP, DNS, DHCP, VLANs, BGP, routing, switching, NAT, firewall MillsHill Recruitment acts as an employment business with regards to this permanent job opportunity. Regards MillsHill Recruitment Ltd
Workplace Coordinator - Manchester - Temporary (Immediate Start) Location: Manchester Hourly Pay Rate: 17.50 Per Hour Hours Of Work: Mon - Fri 8am - 5pm A leading FM company is seeking a professional and highly organised Workplace Coordinator to support the smooth day-to-day running of a corporate site in Manchester on a 3-4 Months Contract. This is a front-facing role focused on workplace experience, facilities coordination, client support, and operational administration. Key Responsibilities: Act as the main point of contact for workplace and facilities-related queries i.e.managing the FOH reception desk Coordinate meeting rooms, desk bookings, visitor management, and hospitality requests Support the Facilities Manager with daily operations and site compliance Raise and track reactive maintenance jobs through CAFM systems Liaise with contractors, cleaners, security, and building management teams Ensure office areas are maintained to a high standard at all times Manage office supplies, stationery, and workplace services Assist with health & safety checks, audits, and compliance records Deliver excellent customer service to staff, clients, and visitors Key Requirements: Previous experience in workplace coordination, facilities, front-of-house, or office management Strong administrative and organisational skills Excellent communication and customer service abilities Experience using Microsoft Office and FM/Helpdesk systems Professional presentation and ability to work in a corporate environment Able to manage multiple tasks and work independently If this role is of any interest then please do apply for the role below.
Jun 11, 2026
Contractor
Workplace Coordinator - Manchester - Temporary (Immediate Start) Location: Manchester Hourly Pay Rate: 17.50 Per Hour Hours Of Work: Mon - Fri 8am - 5pm A leading FM company is seeking a professional and highly organised Workplace Coordinator to support the smooth day-to-day running of a corporate site in Manchester on a 3-4 Months Contract. This is a front-facing role focused on workplace experience, facilities coordination, client support, and operational administration. Key Responsibilities: Act as the main point of contact for workplace and facilities-related queries i.e.managing the FOH reception desk Coordinate meeting rooms, desk bookings, visitor management, and hospitality requests Support the Facilities Manager with daily operations and site compliance Raise and track reactive maintenance jobs through CAFM systems Liaise with contractors, cleaners, security, and building management teams Ensure office areas are maintained to a high standard at all times Manage office supplies, stationery, and workplace services Assist with health & safety checks, audits, and compliance records Deliver excellent customer service to staff, clients, and visitors Key Requirements: Previous experience in workplace coordination, facilities, front-of-house, or office management Strong administrative and organisational skills Excellent communication and customer service abilities Experience using Microsoft Office and FM/Helpdesk systems Professional presentation and ability to work in a corporate environment Able to manage multiple tasks and work independently If this role is of any interest then please do apply for the role below.
Are you an experienced Helpdesk Manager or Service Desk professional with a passion for operational excellence and continuous improvement? A leading Facilities Management organisation is seeking a Helpdesk Improvement Manager to lead a critical transformation programme across a major FM contract. This is an opportunity to make a lasting impact by improving service delivery, enhancing customer experience and driving operational efficiencies within a busy Helpdesk environment. Working closely with operational teams and senior stakeholders, you'll assess existing processes, identify opportunities for improvement and implement changes that deliver measurable results. The Role As the Helpdesk Improvement Manager, you will: Review and analyse current Helpdesk operations, processes and performance. Identify opportunities to improve efficiency, service delivery and customer satisfaction. Develop and implement improvement strategies aligned with business objectives. Lead transformation and continuous improvement initiatives across the Helpdesk function. Work collaboratively with stakeholders to drive engagement and successful change adoption. Monitor performance metrics and measure the impact of implemented improvements. Provide regular updates and recommendations to senior management. About You To be successful in the role of Helpdesk Improvement Manager, you will have: Previous experience managing or improving Helpdesk, Service Desk or Customer Support functions. Experience within Facilities Management, Property Services or a similar operational environment. Strong analytical and problem-solving skills. Proven experience delivering process improvement, transformation or change initiatives. Excellent stakeholder management and communication skills. Strong project management capabilities with the ability to deliver results in a fast-paced environment. Experience using CAFM systems or Helpdesk software would be advantageous. Why Apply? £500 per day contract rate. Hybrid working arrangement. Opportunity to lead a high-profile improvement programme. Join a respected Facilities Management organisation. Deliver meaningful change with visible business impact. Immediate interview availability. Apply Now If you're an experienced Helpdesk Improvement Manager, Service Desk Manager or Continuous Improvement professional looking for your next challenge, we'd love to hear from you. Apply today or contact Ryan McNeil for a confidential discussion.
Jun 11, 2026
Contractor
Are you an experienced Helpdesk Manager or Service Desk professional with a passion for operational excellence and continuous improvement? A leading Facilities Management organisation is seeking a Helpdesk Improvement Manager to lead a critical transformation programme across a major FM contract. This is an opportunity to make a lasting impact by improving service delivery, enhancing customer experience and driving operational efficiencies within a busy Helpdesk environment. Working closely with operational teams and senior stakeholders, you'll assess existing processes, identify opportunities for improvement and implement changes that deliver measurable results. The Role As the Helpdesk Improvement Manager, you will: Review and analyse current Helpdesk operations, processes and performance. Identify opportunities to improve efficiency, service delivery and customer satisfaction. Develop and implement improvement strategies aligned with business objectives. Lead transformation and continuous improvement initiatives across the Helpdesk function. Work collaboratively with stakeholders to drive engagement and successful change adoption. Monitor performance metrics and measure the impact of implemented improvements. Provide regular updates and recommendations to senior management. About You To be successful in the role of Helpdesk Improvement Manager, you will have: Previous experience managing or improving Helpdesk, Service Desk or Customer Support functions. Experience within Facilities Management, Property Services or a similar operational environment. Strong analytical and problem-solving skills. Proven experience delivering process improvement, transformation or change initiatives. Excellent stakeholder management and communication skills. Strong project management capabilities with the ability to deliver results in a fast-paced environment. Experience using CAFM systems or Helpdesk software would be advantageous. Why Apply? £500 per day contract rate. Hybrid working arrangement. Opportunity to lead a high-profile improvement programme. Join a respected Facilities Management organisation. Deliver meaningful change with visible business impact. Immediate interview availability. Apply Now If you're an experienced Helpdesk Improvement Manager, Service Desk Manager or Continuous Improvement professional looking for your next challenge, we'd love to hear from you. Apply today or contact Ryan McNeil for a confidential discussion.
Corporate Reception & Workplace Coordinator Leeds (City Centre) £28,500 per annum + bonus + premium benefits package 8:00 AM 5:30 PM, Monday to Friday About the Role Are you a high-energy hospitality or customer service professional looking to step into a dynamic corporate environment? A global leader in property services is seeking a charismatic Corporate Reception & Workplace Coordinator to be the premium face and voice of our Leeds office. This is not just a standard reception role. You will blend five-star guest hosting with essential office management, acting as the primary "go-to" person for workplace compliance, facilities coordination, and internal events. What You Will Do Five-Star Front of House: Deliver an exceptional welcome experience for all visitors, manage meeting room bookings, oversee hospitality setups, and coordinate courier/postal logistics. Workplace & Facilities Operations: Conduct daily floor walks to log maintenance issues, track helpdesk tickets to completion, and act as the core liaison for landlords and contractors regarding permits and access. Compliance & Audit Readiness: Quality-check operational paperwork, manage Health & Safety compliance, and ensure all office signage strictly adheres to brand standards. Event & Office Coordination: Order office stationery and consumables, set up meeting rooms, and coordinate monthly staff drinks and internal office events. Tech & Administrative Support: Conduct basic daily checks on desk and meeting room IT equipment, resolve minor tech issues, and manage team schedules to ensure uninterrupted reception coverage. What We Are Looking For Corporate Presentation: Proven experience in a high-profile corporate environment, premium hospitality, or luxury customer service role. Proactive Problem Solvers: A hands-on professional who shows initiative, excels at multitasking, and works effectively both independently and with contractors. Operational Eye: Great attention to detail with an understanding of (or keen interest in) Facilities Management (FM) and compliance processes. Tech Savvy: Confident using IT systems including Outlook, Excel, and Word, with the ability to troubleshoot basic workspace tech. What s in It for You? Competitive basic salary of £28,500. Annual performance-related bonus. Leading corporate benefits package. Unmatched career progression opportunities within a global property leader.
Jun 11, 2026
Full time
Corporate Reception & Workplace Coordinator Leeds (City Centre) £28,500 per annum + bonus + premium benefits package 8:00 AM 5:30 PM, Monday to Friday About the Role Are you a high-energy hospitality or customer service professional looking to step into a dynamic corporate environment? A global leader in property services is seeking a charismatic Corporate Reception & Workplace Coordinator to be the premium face and voice of our Leeds office. This is not just a standard reception role. You will blend five-star guest hosting with essential office management, acting as the primary "go-to" person for workplace compliance, facilities coordination, and internal events. What You Will Do Five-Star Front of House: Deliver an exceptional welcome experience for all visitors, manage meeting room bookings, oversee hospitality setups, and coordinate courier/postal logistics. Workplace & Facilities Operations: Conduct daily floor walks to log maintenance issues, track helpdesk tickets to completion, and act as the core liaison for landlords and contractors regarding permits and access. Compliance & Audit Readiness: Quality-check operational paperwork, manage Health & Safety compliance, and ensure all office signage strictly adheres to brand standards. Event & Office Coordination: Order office stationery and consumables, set up meeting rooms, and coordinate monthly staff drinks and internal office events. Tech & Administrative Support: Conduct basic daily checks on desk and meeting room IT equipment, resolve minor tech issues, and manage team schedules to ensure uninterrupted reception coverage. What We Are Looking For Corporate Presentation: Proven experience in a high-profile corporate environment, premium hospitality, or luxury customer service role. Proactive Problem Solvers: A hands-on professional who shows initiative, excels at multitasking, and works effectively both independently and with contractors. Operational Eye: Great attention to detail with an understanding of (or keen interest in) Facilities Management (FM) and compliance processes. Tech Savvy: Confident using IT systems including Outlook, Excel, and Word, with the ability to troubleshoot basic workspace tech. What s in It for You? Competitive basic salary of £28,500. Annual performance-related bonus. Leading corporate benefits package. Unmatched career progression opportunities within a global property leader.
Think Specialist Recruitment are delighted to be working with a long standing client of ours based within the Watford area. This leading organisation have an exciting opportunity for a strong Sales Support Administrator to join their team. This position would suit someone who is used to working within a busy environment, someone who can handle a varied workload, as well as someone who has a high level of attention to detail and great communication skills. This person will be responsible for providing administrative support, creating reports, working within a great and busy team. Salary - 36,225 plus great benefits including 24 days holiday rising to 28, enhanced pension scheme and more This working hours are Monday - Friday 9am-5pm - hybrid working after training Some of the duties will include: Working with the Account Development team with administrative duties Create and supply weekly order and delivery reports in line with requirements Schedule, run and provide monthly reduction reports, including forward planning month on month Produce and upload 3rd party reports where required for customers Developing and managing deduction reports for customer accounts Setting up and managing changes to deduction reports Assisting in resolving reporting issues Working with internal teams such as Finance to ensure accurate reporting and consistent communication with customers Documenting any agreed changes with customers in relation to their contracts Completion of P46's for relevant customers for accurate and timely reporting to HMRC Working well as part of the team The suitable candidate: Previous experience within a similar sort of position Strong administration experience Great communication skills on all levels High level of attention to detail Strong organisational skills Previous experience with Excel is desirable A willingness to learn Great team player Must be local to the Watford area Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
Jun 11, 2026
Full time
Think Specialist Recruitment are delighted to be working with a long standing client of ours based within the Watford area. This leading organisation have an exciting opportunity for a strong Sales Support Administrator to join their team. This position would suit someone who is used to working within a busy environment, someone who can handle a varied workload, as well as someone who has a high level of attention to detail and great communication skills. This person will be responsible for providing administrative support, creating reports, working within a great and busy team. Salary - 36,225 plus great benefits including 24 days holiday rising to 28, enhanced pension scheme and more This working hours are Monday - Friday 9am-5pm - hybrid working after training Some of the duties will include: Working with the Account Development team with administrative duties Create and supply weekly order and delivery reports in line with requirements Schedule, run and provide monthly reduction reports, including forward planning month on month Produce and upload 3rd party reports where required for customers Developing and managing deduction reports for customer accounts Setting up and managing changes to deduction reports Assisting in resolving reporting issues Working with internal teams such as Finance to ensure accurate reporting and consistent communication with customers Documenting any agreed changes with customers in relation to their contracts Completion of P46's for relevant customers for accurate and timely reporting to HMRC Working well as part of the team The suitable candidate: Previous experience within a similar sort of position Strong administration experience Great communication skills on all levels High level of attention to detail Strong organisational skills Previous experience with Excel is desirable A willingness to learn Great team player Must be local to the Watford area Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
IT Support Engineer Solihull 2 days on-site - 9 month FTC 2nd Line Technical Support / Service Desk Experience, MS Azure and MS Office 365, ERP Systems, Helpdesk / Ticketing Software, MS Service Manager, HEAT or Remedy, Windows Desktop and Windows 11, Windows Servers, Azure Active Directory / Entra, Exhange. £35, 000pa + Benefits Leading organisation have a requirement for an experienced, professional, and energetic IT Support Enginer to be based at their Solihull Head office on a hybrid basis 2 days a week. This client offers a great opportunity to work in a dynamic IT environment providing a level of freedom and responsibility which similar roles are often not able to deliver. This company encourage development and offer a very supportive environment including teamwork, and career progression. To secure this post you will need to have a strong service ethic plus a solid technical background in the Microsoft Desktop, MS Software and Applications Suite, and have proven experience of supporting the Microsoft Infrastructure arena encompassing the full Microsoft Product Stack including Active Directory/ Azure AD, Exchange online, Intune and Office 365. You will be involved in the processing and prioritization of service desk tickets, ensure management & threat removal from equipment, support technical projects from initiation to implementation and identify opportunities for continuous improvement. You will work as part of a Technical Support Team that will also provide further career opportunity. Technical Skills you will use on the job: 2nd Line Technical Support / Service Desk Experience MS Azure and MS Office 365 Helpdesk / Ticketing Software, MS Service Manager, HEAT or Remedy Windows Desktop and Windows 11 Windows Servers. Active Directory & Exchange Network troubleshooting and configuration MS Intune MS Office 2013 Key Functional Skills Required: Experience of working in a similar technical and/or customer support role. IT Support Knowledge and MS Office experience. A professional, process-based approach with a desire to see things through to completion is imperative. A strong sense of customer focus. A desire to learn and improve across several different IT support elements. Knowledge of Microsoft Client Operating Systems. Additional technical infrastructure/applications support experience would be beneficial but not imperative. Building of desktop & laptops and device management using Intune Escalate high volume or high-risk issues to the management team Document process steps of activities carried out and update as required Support technical projects from conception to implementation Identify opportunities for continuous improvement interact with all other areas of the business Technical accreditations are highly advantageous but will not take precedence over industry specific experience. This role offers career development and enhancement as this client will want you to improve as part of a small but hugely passionate IT Infrastructure Team.
Jun 11, 2026
Full time
IT Support Engineer Solihull 2 days on-site - 9 month FTC 2nd Line Technical Support / Service Desk Experience, MS Azure and MS Office 365, ERP Systems, Helpdesk / Ticketing Software, MS Service Manager, HEAT or Remedy, Windows Desktop and Windows 11, Windows Servers, Azure Active Directory / Entra, Exhange. £35, 000pa + Benefits Leading organisation have a requirement for an experienced, professional, and energetic IT Support Enginer to be based at their Solihull Head office on a hybrid basis 2 days a week. This client offers a great opportunity to work in a dynamic IT environment providing a level of freedom and responsibility which similar roles are often not able to deliver. This company encourage development and offer a very supportive environment including teamwork, and career progression. To secure this post you will need to have a strong service ethic plus a solid technical background in the Microsoft Desktop, MS Software and Applications Suite, and have proven experience of supporting the Microsoft Infrastructure arena encompassing the full Microsoft Product Stack including Active Directory/ Azure AD, Exchange online, Intune and Office 365. You will be involved in the processing and prioritization of service desk tickets, ensure management & threat removal from equipment, support technical projects from initiation to implementation and identify opportunities for continuous improvement. You will work as part of a Technical Support Team that will also provide further career opportunity. Technical Skills you will use on the job: 2nd Line Technical Support / Service Desk Experience MS Azure and MS Office 365 Helpdesk / Ticketing Software, MS Service Manager, HEAT or Remedy Windows Desktop and Windows 11 Windows Servers. Active Directory & Exchange Network troubleshooting and configuration MS Intune MS Office 2013 Key Functional Skills Required: Experience of working in a similar technical and/or customer support role. IT Support Knowledge and MS Office experience. A professional, process-based approach with a desire to see things through to completion is imperative. A strong sense of customer focus. A desire to learn and improve across several different IT support elements. Knowledge of Microsoft Client Operating Systems. Additional technical infrastructure/applications support experience would be beneficial but not imperative. Building of desktop & laptops and device management using Intune Escalate high volume or high-risk issues to the management team Document process steps of activities carried out and update as required Support technical projects from conception to implementation Identify opportunities for continuous improvement interact with all other areas of the business Technical accreditations are highly advantageous but will not take precedence over industry specific experience. This role offers career development and enhancement as this client will want you to improve as part of a small but hugely passionate IT Infrastructure Team.
IT Service Desk Engineer (SC Cleared) Leeds (Hybrid) 5 Month Contract £(Apply online only)/day (Inside IR35) IT Service Desk Engineer needed with active SC Security Clearance . Start ASAP in June/July 2026. 5 Month Contract based in Leeds (Hybrid). Hybrid Working - 3 days/week remote (WFH) + 2 days/week working from the office in Leeds. A chance to work with a leading global IT transformation business specialising in large-scale Government projects: Must have proven IT Application Helpdesk / Service Desk support experience. Providing Level 1 IT Support and acting as the 1st point of contact for all IT technical queries and issues. Diagnosing + resolving IT incidents within agreed SLAs + managing a range of IT incidents from members of the public, Reliant Parties + Government departments. Proven experience in an IT/Application Support helpdesk, providing direct user support. Strong fault-finding, trouble-shooting and 1st-time fix experience. Updating IT Support incident call documentation within the Service Desk management system, ensuring accurate incident details and call history. ITIL experience preferred - ITIL V4 Certification or Training advantageous. Active SC Security Clearance is essential for this role.
Jun 11, 2026
Contractor
IT Service Desk Engineer (SC Cleared) Leeds (Hybrid) 5 Month Contract £(Apply online only)/day (Inside IR35) IT Service Desk Engineer needed with active SC Security Clearance . Start ASAP in June/July 2026. 5 Month Contract based in Leeds (Hybrid). Hybrid Working - 3 days/week remote (WFH) + 2 days/week working from the office in Leeds. A chance to work with a leading global IT transformation business specialising in large-scale Government projects: Must have proven IT Application Helpdesk / Service Desk support experience. Providing Level 1 IT Support and acting as the 1st point of contact for all IT technical queries and issues. Diagnosing + resolving IT incidents within agreed SLAs + managing a range of IT incidents from members of the public, Reliant Parties + Government departments. Proven experience in an IT/Application Support helpdesk, providing direct user support. Strong fault-finding, trouble-shooting and 1st-time fix experience. Updating IT Support incident call documentation within the Service Desk management system, ensuring accurate incident details and call history. ITIL experience preferred - ITIL V4 Certification or Training advantageous. Active SC Security Clearance is essential for this role.
2nd Line Support Engineer Poole £31,000 DOE As a 2nd Line Support Engineer within this forward-thinking business, you ll play a key role providing hands-on support and troubleshooting for a variety of technical issues. This role requires both independent work and collaboration with a growing team on diverse technical disciplines. As a 2nd Line Support Engineer, you ll benefit from: Holiday Allowance: 25 days' holiday plus bank holidays, with additional holiday for long service. Company bonus scheme Pension Scheme: Established company pension scheme. Health & Wellness Program: Access to health & wellness and employee rewards platforms. Personal Development: Develop a personal development plan with your line manager, including time for learning, budget for exams, and mentorship for industry-recognised certifications. As a 2nd Line Support Engineer, your responsibilities will include: Troubleshoot and Resolve: Handle Helpdesk incidents and provide hands-on support for Microsoft 365, servers, and networks. Configure and Upgrade: Upgrade and configure hardware, software, and related services. Document and Maintain: Contribute to infrastructure documentation and create knowledge base articles. Escalate and Assist: Act as an escalation point for Line 1 engineers and escalate tickets as needed. Client Interaction and Site Visits: Manage client calls and conduct site visits when required. As a 2nd Line Support Engineer, your skills and experience will include: Helpdesk Experience: At least 2 years' experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like Autotask. Microsoft 365: Proficiency in OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office 365, and Defender for Endpoint. Server Roles: Experience with Active Directory, Group Policy, DNS, and DHCP. Networking: Knowledge of LAN-based networking, cloud-managed switches like Unifi or Meraki, wireless, VPNs, and routing. Certifications: Completed or working towards Microsoft 365 accreditation. Interested? If you re ready to take the next step in your career as a 2nd Line Support Engineer , this role offers the chance to deepen your technical expertise and build long-term progression. Apply today with an up-to-date CV or call Josh at Rubicon for more information.
Jun 11, 2026
Full time
2nd Line Support Engineer Poole £31,000 DOE As a 2nd Line Support Engineer within this forward-thinking business, you ll play a key role providing hands-on support and troubleshooting for a variety of technical issues. This role requires both independent work and collaboration with a growing team on diverse technical disciplines. As a 2nd Line Support Engineer, you ll benefit from: Holiday Allowance: 25 days' holiday plus bank holidays, with additional holiday for long service. Company bonus scheme Pension Scheme: Established company pension scheme. Health & Wellness Program: Access to health & wellness and employee rewards platforms. Personal Development: Develop a personal development plan with your line manager, including time for learning, budget for exams, and mentorship for industry-recognised certifications. As a 2nd Line Support Engineer, your responsibilities will include: Troubleshoot and Resolve: Handle Helpdesk incidents and provide hands-on support for Microsoft 365, servers, and networks. Configure and Upgrade: Upgrade and configure hardware, software, and related services. Document and Maintain: Contribute to infrastructure documentation and create knowledge base articles. Escalate and Assist: Act as an escalation point for Line 1 engineers and escalate tickets as needed. Client Interaction and Site Visits: Manage client calls and conduct site visits when required. As a 2nd Line Support Engineer, your skills and experience will include: Helpdesk Experience: At least 2 years' experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like Autotask. Microsoft 365: Proficiency in OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office 365, and Defender for Endpoint. Server Roles: Experience with Active Directory, Group Policy, DNS, and DHCP. Networking: Knowledge of LAN-based networking, cloud-managed switches like Unifi or Meraki, wireless, VPNs, and routing. Certifications: Completed or working towards Microsoft 365 accreditation. Interested? If you re ready to take the next step in your career as a 2nd Line Support Engineer , this role offers the chance to deepen your technical expertise and build long-term progression. Apply today with an up-to-date CV or call Josh at Rubicon for more information.
The Customer Service Manager role in the Technology industry is ideal for someone with strong organisational and leadership skills. Based in London, this permanent position involves overseeing customer service operations and ensuring the highest level of client satisfaction. Client Details The hiring company is a small but very successful and scaling technology company, known for delivering innovative solutions to its clients. They are committed to providing a supportive environment and fostering professional growth for their employees. Description Service Operations Manage and develop a 3-person service desk handling support for UK, EU and ROW territories for technical support, troubleshooting, warranty and repairs, spares orders, and UK on-site service calls. Own and uphold SLA deliverables, ensuring timely, consistent, and high-quality resolution across phone and email channels. Act as escalation point for complex technical or commercial issues, maintaining the company's reputation for outstanding service. Monitor team workload, prioritise tickets effectively, and maintain visibility across all open cases. Leadership & Team Development Build the structure and processes needed to support a growing team as the business scales. Lead, coach, and motivate the service desk team, fostering a culture of accountability, continuous improvement, and customer-first thinking. Conduct regular one-to-ones, set performance objectives, and support the professional development of each team member. AI & Process Innovation Take ownership of the company's AI implementation roadmap within customer service, identifying opportunities to deploy Claude AI for automation, triage, knowledge management, and response efficiency. Design and implement workflows and automations that reduce manual effort, improve response times, and free the team to focus on complex, high-value interactions. Bring the team on the journey, embedding new tools into everyday practice. Strategy & Reporting Report on service performance metrics to the COO, providing insight and recommendations to drive continuous improvement. Collaborate cross-functionally with Sales, Operations, and Technical to ensure customer feedback informs business decisions. Support the building and maintenance of a successful customer service strategy for the new product Profile Essential Proven experience in a customer service management or team lead role, ideally within a technical, B2B, or product-led environment. Demonstrable track record of hitting SLA targets and delivering a high standard of customer satisfaction. Strong leadership skills with the ability to motivate a small team and build structure in a growing business. Excellent communication skills - clear, professional, and empathetic across both customer-facing and internal interactions. A genuine interest in AI tools and process automation, with the appetite to learn, experiment, and implement. Organised and detail-oriented, with the ability to balance operational demands alongside longer-term strategic projects. Desirable Experience working with LLM-based tools (such as Claude, Copilot, or similar) in a professional or project context. Background in hardware, electronics, telecommunications, or a technical product environment. Familiarity with helpdesk or CRM platforms and experience designing support workflows. Experience supporting international customers across UK, EU, and global territories. Job Offer 55,000 - 65,000 (depending on the candidate)
Jun 11, 2026
Full time
The Customer Service Manager role in the Technology industry is ideal for someone with strong organisational and leadership skills. Based in London, this permanent position involves overseeing customer service operations and ensuring the highest level of client satisfaction. Client Details The hiring company is a small but very successful and scaling technology company, known for delivering innovative solutions to its clients. They are committed to providing a supportive environment and fostering professional growth for their employees. Description Service Operations Manage and develop a 3-person service desk handling support for UK, EU and ROW territories for technical support, troubleshooting, warranty and repairs, spares orders, and UK on-site service calls. Own and uphold SLA deliverables, ensuring timely, consistent, and high-quality resolution across phone and email channels. Act as escalation point for complex technical or commercial issues, maintaining the company's reputation for outstanding service. Monitor team workload, prioritise tickets effectively, and maintain visibility across all open cases. Leadership & Team Development Build the structure and processes needed to support a growing team as the business scales. Lead, coach, and motivate the service desk team, fostering a culture of accountability, continuous improvement, and customer-first thinking. Conduct regular one-to-ones, set performance objectives, and support the professional development of each team member. AI & Process Innovation Take ownership of the company's AI implementation roadmap within customer service, identifying opportunities to deploy Claude AI for automation, triage, knowledge management, and response efficiency. Design and implement workflows and automations that reduce manual effort, improve response times, and free the team to focus on complex, high-value interactions. Bring the team on the journey, embedding new tools into everyday practice. Strategy & Reporting Report on service performance metrics to the COO, providing insight and recommendations to drive continuous improvement. Collaborate cross-functionally with Sales, Operations, and Technical to ensure customer feedback informs business decisions. Support the building and maintenance of a successful customer service strategy for the new product Profile Essential Proven experience in a customer service management or team lead role, ideally within a technical, B2B, or product-led environment. Demonstrable track record of hitting SLA targets and delivering a high standard of customer satisfaction. Strong leadership skills with the ability to motivate a small team and build structure in a growing business. Excellent communication skills - clear, professional, and empathetic across both customer-facing and internal interactions. A genuine interest in AI tools and process automation, with the appetite to learn, experiment, and implement. Organised and detail-oriented, with the ability to balance operational demands alongside longer-term strategic projects. Desirable Experience working with LLM-based tools (such as Claude, Copilot, or similar) in a professional or project context. Background in hardware, electronics, telecommunications, or a technical product environment. Familiarity with helpdesk or CRM platforms and experience designing support workflows. Experience supporting international customers across UK, EU, and global territories. Job Offer 55,000 - 65,000 (depending on the candidate)
Qualient Technology Solutions UK Limited
Leeds, Yorkshire
We at Qualient Solutions looking for L1 Service desk Engineer with Active SC. Job Summary: We are looking for a motivated and skilled L1 Technical Service Desk Engineer to join our team. In this role, you will be responsible for providing onsite service and support to our customers. As part of the Technical Service Desk, you will act as the first point of contact for all technical queries and issues, providing Level 1 Support. You will investigate, diagnose, and resolve alerts and incidents, and manage a variety of Cases from members of the public, Reliant Parties (onboarded services from other Government departments, and Suppliers ensuring a high-quality service that aligns with our business goals. Key Responsibilities: Update support call documentation within the Service Desk management system, ensuring accurate incident details and history. Work within agreed Service Desk procedures at all times. Resolve user requests in accordance with service level agreements. Own issues until they are mitigated, resolved, or transferred to a new owner. Stay informed about new products and services used in customer deployments. Produce relevant training documentation. Achieve KPIs to ensure service quality and support service management. Demonstrate knowledge of specific technologies and develop technical expertise across supported services. Resolve user requests, providing clear and concise updates. Maintain confidentiality per data protection policies and procedures. Collaborate with the Contact Centre and L2 colleagues to enhance shift left strategies and create self-service materials to reduce incident volumes. Focus on customer satisfaction by demonstrating empathy and going the extra mile. Undertake other duties as required by the manager. Role Requirements: Experience/Education: Hold valid Security Clearance (SC) ITIL V4 Certification desirable; ITIL V4 training preferred. Proven experience in an IT/Application Support helpdesk, providing direct user support. Advocate of ITIL best practice processes. Experience in a customer-facing environment. Experience in fault finding and improving first-time fix ratios. Key Generic Competencies: Ability to communicate effectively with colleagues of varying IT skill levels in potentially pressured situations. Strong organizational, time management, and work prioritization skills. Ability to work independently and take initiative. Creative problem-solving skills. Ability to accurately record detailed information and engage with customers for additional information as needed. Commitment to maintaining high-quality standards. Customer-focused with a flexible approach to business requirements. Ability to work collaboratively as part of a team. Fluent in written and spoken English.
Jun 11, 2026
Contractor
We at Qualient Solutions looking for L1 Service desk Engineer with Active SC. Job Summary: We are looking for a motivated and skilled L1 Technical Service Desk Engineer to join our team. In this role, you will be responsible for providing onsite service and support to our customers. As part of the Technical Service Desk, you will act as the first point of contact for all technical queries and issues, providing Level 1 Support. You will investigate, diagnose, and resolve alerts and incidents, and manage a variety of Cases from members of the public, Reliant Parties (onboarded services from other Government departments, and Suppliers ensuring a high-quality service that aligns with our business goals. Key Responsibilities: Update support call documentation within the Service Desk management system, ensuring accurate incident details and history. Work within agreed Service Desk procedures at all times. Resolve user requests in accordance with service level agreements. Own issues until they are mitigated, resolved, or transferred to a new owner. Stay informed about new products and services used in customer deployments. Produce relevant training documentation. Achieve KPIs to ensure service quality and support service management. Demonstrate knowledge of specific technologies and develop technical expertise across supported services. Resolve user requests, providing clear and concise updates. Maintain confidentiality per data protection policies and procedures. Collaborate with the Contact Centre and L2 colleagues to enhance shift left strategies and create self-service materials to reduce incident volumes. Focus on customer satisfaction by demonstrating empathy and going the extra mile. Undertake other duties as required by the manager. Role Requirements: Experience/Education: Hold valid Security Clearance (SC) ITIL V4 Certification desirable; ITIL V4 training preferred. Proven experience in an IT/Application Support helpdesk, providing direct user support. Advocate of ITIL best practice processes. Experience in a customer-facing environment. Experience in fault finding and improving first-time fix ratios. Key Generic Competencies: Ability to communicate effectively with colleagues of varying IT skill levels in potentially pressured situations. Strong organizational, time management, and work prioritization skills. Ability to work independently and take initiative. Creative problem-solving skills. Ability to accurately record detailed information and engage with customers for additional information as needed. Commitment to maintaining high-quality standards. Customer-focused with a flexible approach to business requirements. Ability to work collaboratively as part of a team. Fluent in written and spoken English.
Salary: maximum £32,000 + Commuting Expense up to Zone 6 Location: London Job status: Permanent Working hours: 37.5 hours per week Start date: ASAP Global IT company is looking for a Japanese speaking Onsite Helpdesk Engineer. Helpdesk Engineer- Japanese speaker - Responsibilities: Communication with end users from EMEA region face to face or via telephone, email or collaboration tools at customer site. 1st level troubleshooting of technical issue with end users and assist them as their escalation point of contact. Hands on Desktop/Laptop PC Support Skill. Network and PC implementation and optimisation. Understand and detailed planning and designing for customer's PC and Network. PC/Network/Desktop Security element configuration including day-to-day service delivery. Migration planning and execution. Support PC and Call Centre system (incl DC server). Proof of concept testing and acceptance testing. Vendor negotiation and control. Development and implementation for new features and services. Establish and cease PC/Desktop Security systems. Project and service delivery schedule management. Careful consideration to ensure profitable systems and implementation. Utilize/update ticketing system. Maintain secure operations and keep the environment tidy. Documented approach for implementation and modification Visit customer premises when required for project or maintenance contract work incl cover staff. Periodical status report to line manager. Coordination of operation flow with each department and customers. Adhoc request from your line manager Business trips to EMEA and CIS countries. Helpdesk Engineer- Japanese speaker - Requirements: Wide knowledge and proficiency in PC software like Microsoft WIN 10/11, Antivirus, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud(AWS, Azure), Office/Mailer, Switch/Router/IPT, Box, remote access(SSL-VPN, etc) and Firewall products. Excellent written and verbal communication skill in English and speaking Japanese would be advantage. Ability to investigate and source answers to various email and telephony enquiries about technical issues. Proven customer service experience. Strong time management/multi tasking & organisational skills Strong work ethic. Reliable time keeping and attendance Solid administration background & a keenness to get involved & support all customer service areas in EMEA. Attend customer meetings for projects or maintenance contract work. Maintain relevant customer maintenance documentation on file server. Please follow us on Linkedin: company/people-first-team-japan We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
Jun 11, 2026
Full time
Salary: maximum £32,000 + Commuting Expense up to Zone 6 Location: London Job status: Permanent Working hours: 37.5 hours per week Start date: ASAP Global IT company is looking for a Japanese speaking Onsite Helpdesk Engineer. Helpdesk Engineer- Japanese speaker - Responsibilities: Communication with end users from EMEA region face to face or via telephone, email or collaboration tools at customer site. 1st level troubleshooting of technical issue with end users and assist them as their escalation point of contact. Hands on Desktop/Laptop PC Support Skill. Network and PC implementation and optimisation. Understand and detailed planning and designing for customer's PC and Network. PC/Network/Desktop Security element configuration including day-to-day service delivery. Migration planning and execution. Support PC and Call Centre system (incl DC server). Proof of concept testing and acceptance testing. Vendor negotiation and control. Development and implementation for new features and services. Establish and cease PC/Desktop Security systems. Project and service delivery schedule management. Careful consideration to ensure profitable systems and implementation. Utilize/update ticketing system. Maintain secure operations and keep the environment tidy. Documented approach for implementation and modification Visit customer premises when required for project or maintenance contract work incl cover staff. Periodical status report to line manager. Coordination of operation flow with each department and customers. Adhoc request from your line manager Business trips to EMEA and CIS countries. Helpdesk Engineer- Japanese speaker - Requirements: Wide knowledge and proficiency in PC software like Microsoft WIN 10/11, Antivirus, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud(AWS, Azure), Office/Mailer, Switch/Router/IPT, Box, remote access(SSL-VPN, etc) and Firewall products. Excellent written and verbal communication skill in English and speaking Japanese would be advantage. Ability to investigate and source answers to various email and telephony enquiries about technical issues. Proven customer service experience. Strong time management/multi tasking & organisational skills Strong work ethic. Reliable time keeping and attendance Solid administration background & a keenness to get involved & support all customer service areas in EMEA. Attend customer meetings for projects or maintenance contract work. Maintain relevant customer maintenance documentation on file server. Please follow us on Linkedin: company/people-first-team-japan We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.
Our client a growing leader in the world of technology who are expandig their workforce with some exciting new projects. Are you looking for a role where every day is different? Where you're constantly challenged but supported too? Where the difference you make won't just be noticed, but vital? We need you to provide technical support and advice to all client's customers and work alongside staff to help complete ongoing and new projects. As a Technical Support Engineer, you will be responsible for working on new & existing tickets that come from phone calls, emails, and our support portal. Most of the support will be remote with opportunities for on-site work too if required. We don't expect every team member to know all the answers. We do expect everyone to pitch in, share knowledge and help each other out. As a result, we're a strong team. No job is beneath or beyond any of us, the Technical Director takes his turn making the tea, and everyone gets their chance to head up a project. The support you provide might include hardware and software support across various platforms; setting up new IT equipment; network troubleshooting and support; VoIP and more. Our customers come to us for IT Support and come back for everything else: we offer a wide array of services, online and in-person, to make their experience with the clientk as comprehensive and welcoming as possible. The role Provide technical support and a point of contact to customers across a range of products and services.To work as a team and independently to use IT skills including but not limited to: Desktop support within a Windows environment Network setup & troubleshooting/problem solving LANs & VLANs oVPNs & SASE oWANs & WAN troubleshootin VoIP setup & management Microsoft 365 administration: Understand Cyber Security issues & threats; Understand the tools & methods available to help tackle those threat Monitor the helpdesk tickets and incoming calls; raising and updating support tickets and ensuring deadlines and SLAs are met Support, rebuild/set up, and support various hardware including: Windows 11 devices (some Windows servers) MacOS devices Printers Network equipment (routers/Wi-Fi/switches) The candidate Supporting and troubleshooting Windows based environments 2+ years' experience of working in a technical support team Administering and troubleshooting Microsoft 365 (Exchange, SharePoint, Endpoint Manager, Entra ID, Intune) Troubleshooting desktop environments of Windows 11, Windows 10, some experience of Windows Server TCP/IP and network knowledge & troubleshooting Cyber Security threats and tools available to protect against them Cyber Essentials & GDPR policies to keep data safe Good customer service skills, able to understand problems and diagnose faults Able to manage workflow with multiple tickets Experience of Zero Trust solutions - Good written & verbal communication skills with a confident friendly telephone manner Why apply? Working for a great team with career growth & potential and a great working environment,
Jun 11, 2026
Full time
Our client a growing leader in the world of technology who are expandig their workforce with some exciting new projects. Are you looking for a role where every day is different? Where you're constantly challenged but supported too? Where the difference you make won't just be noticed, but vital? We need you to provide technical support and advice to all client's customers and work alongside staff to help complete ongoing and new projects. As a Technical Support Engineer, you will be responsible for working on new & existing tickets that come from phone calls, emails, and our support portal. Most of the support will be remote with opportunities for on-site work too if required. We don't expect every team member to know all the answers. We do expect everyone to pitch in, share knowledge and help each other out. As a result, we're a strong team. No job is beneath or beyond any of us, the Technical Director takes his turn making the tea, and everyone gets their chance to head up a project. The support you provide might include hardware and software support across various platforms; setting up new IT equipment; network troubleshooting and support; VoIP and more. Our customers come to us for IT Support and come back for everything else: we offer a wide array of services, online and in-person, to make their experience with the clientk as comprehensive and welcoming as possible. The role Provide technical support and a point of contact to customers across a range of products and services.To work as a team and independently to use IT skills including but not limited to: Desktop support within a Windows environment Network setup & troubleshooting/problem solving LANs & VLANs oVPNs & SASE oWANs & WAN troubleshootin VoIP setup & management Microsoft 365 administration: Understand Cyber Security issues & threats; Understand the tools & methods available to help tackle those threat Monitor the helpdesk tickets and incoming calls; raising and updating support tickets and ensuring deadlines and SLAs are met Support, rebuild/set up, and support various hardware including: Windows 11 devices (some Windows servers) MacOS devices Printers Network equipment (routers/Wi-Fi/switches) The candidate Supporting and troubleshooting Windows based environments 2+ years' experience of working in a technical support team Administering and troubleshooting Microsoft 365 (Exchange, SharePoint, Endpoint Manager, Entra ID, Intune) Troubleshooting desktop environments of Windows 11, Windows 10, some experience of Windows Server TCP/IP and network knowledge & troubleshooting Cyber Security threats and tools available to protect against them Cyber Essentials & GDPR policies to keep data safe Good customer service skills, able to understand problems and diagnose faults Able to manage workflow with multiple tickets Experience of Zero Trust solutions - Good written & verbal communication skills with a confident friendly telephone manner Why apply? Working for a great team with career growth & potential and a great working environment,
IT Support Engineer A growing IT solutions provider is looking to add an IT Support Engineer to its internal helpdesk team, supporting SME clients across Oxfordshire and the Thames Valley. This is a varied, hands-on role where you'll be involved in everything from day-to-day user support through to infrastructure, cloud, networking and security-related issues. It would suit someone who enjoys problem-solving, speaking with customers and building broader technical experience within an MSP-style environment. The Role You will be supporting a range of clients across Microsoft, desktop, server, networking and cloud environments. The role will involve fault diagnosis, ticket ownership, system maintenance and working closely with customers to ensure issues are resolved efficiently and professionally. There will also be opportunities to get involved in wider technical enquiries, project-related work and continuous improvement across client environments. Responsibilities Providing telephone, email and remote support to customers Diagnosing and resolving desktop, server, cloud and network issues Supporting Microsoft 365, Exchange, Windows desktop and Windows Server environments Handling IT administration requests and routine system maintenance Taking ownership of tickets and keeping customers updated throughout Escalating complex issues where required Liaising with third-party suppliers and service providers Supporting general customer enquiries Producing reports for clients and internal teams About You Experience in IT support, ideally within an MSP, helpdesk or customer-facing technical environment Knowledge of Windows 10/11, Microsoft Office, Microsoft 365 and Windows Server Strong troubleshooting and problem-solving ability Excellent written and verbal communication skills Professional, proactive and customer-focused approach Able to manage your own workload and prioritise tickets effectively Keen to keep learning and developing your technical skills Useful Technical Exposure Exposure to any of the following would be beneficial: Microsoft 365 Intune Azure Hosted Exchange Remote Desktop Services VMware Windows Server macOS / Apple iOS Antivirus, EDR or XDR tools Backup technologies such as Datto, Veeam or Axcient Switches, routers and wireless networks WatchGuard firewalls IPSec / SSL VPNs DNS / DHCP Internet connectivity troubleshooting Why Apply? This is a strong opportunity to join a hands-on IT solutions provider where you'll gain exposure across support, infrastructure, cloud, networking and security. You'll be part of a close-knit technical team, working with a broad client base and developing your skills across a genuinely varied technical environment. Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Jun 11, 2026
Full time
IT Support Engineer A growing IT solutions provider is looking to add an IT Support Engineer to its internal helpdesk team, supporting SME clients across Oxfordshire and the Thames Valley. This is a varied, hands-on role where you'll be involved in everything from day-to-day user support through to infrastructure, cloud, networking and security-related issues. It would suit someone who enjoys problem-solving, speaking with customers and building broader technical experience within an MSP-style environment. The Role You will be supporting a range of clients across Microsoft, desktop, server, networking and cloud environments. The role will involve fault diagnosis, ticket ownership, system maintenance and working closely with customers to ensure issues are resolved efficiently and professionally. There will also be opportunities to get involved in wider technical enquiries, project-related work and continuous improvement across client environments. Responsibilities Providing telephone, email and remote support to customers Diagnosing and resolving desktop, server, cloud and network issues Supporting Microsoft 365, Exchange, Windows desktop and Windows Server environments Handling IT administration requests and routine system maintenance Taking ownership of tickets and keeping customers updated throughout Escalating complex issues where required Liaising with third-party suppliers and service providers Supporting general customer enquiries Producing reports for clients and internal teams About You Experience in IT support, ideally within an MSP, helpdesk or customer-facing technical environment Knowledge of Windows 10/11, Microsoft Office, Microsoft 365 and Windows Server Strong troubleshooting and problem-solving ability Excellent written and verbal communication skills Professional, proactive and customer-focused approach Able to manage your own workload and prioritise tickets effectively Keen to keep learning and developing your technical skills Useful Technical Exposure Exposure to any of the following would be beneficial: Microsoft 365 Intune Azure Hosted Exchange Remote Desktop Services VMware Windows Server macOS / Apple iOS Antivirus, EDR or XDR tools Backup technologies such as Datto, Veeam or Axcient Switches, routers and wireless networks WatchGuard firewalls IPSec / SSL VPNs DNS / DHCP Internet connectivity troubleshooting Why Apply? This is a strong opportunity to join a hands-on IT solutions provider where you'll gain exposure across support, infrastructure, cloud, networking and security. You'll be part of a close-knit technical team, working with a broad client base and developing your skills across a genuinely varied technical environment. Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
IT Support Engineer (Security Systems) Wirral, Merseyside The Company As a leading technology company in the area of connected security systems, NW Security Group Limited offers cutting-edge, intelligent video surveillance and access control solutions to business customers and public sector organisations throughout the UK.Due to further expansion, we are now looking for an IT Support Engineer to join us on a full-time, permanent basis, working Monday to Friday, 8:30 to 17:00. The Benefits - Salary of £32,500 per annum, DOE- Annual performance-based salary review- 25 days' holiday plus Bank Holidays- Ongoing training and skill development- Workplace pension- Company sick pay (after 3 months probationary period)- Private Health Insurance after one year of service- Free membership with the gym next door to the companyThis is an exciting opportunity for an IT professional with a solid grasp of networking, device and software management, and strong troubleshooting skills to embark on an engaging career with our growing, successful company.You'll have the chance to join a quality-focused, fast-moving environment that exposes you to next-generation security technologies, helping you expand your technical toolkit from day one.What's more, you'll receive ongoing training and a personalised development plan that builds on your strengths and supports your long-term growth.So, if you're ready to push your IT career forward and immerse yourself in the latest advancements in intelligent security systems, read on and apply today. The Role As an IT Support Engineer, you'll provide technical assistance and high-quality service to customers using our high-end security systems.Following introductory training, you'll liaise directly with customers, remotely diagnosing and resolving technical issues, handling tickets, and providing remote and telephone support to fault-find and resolve problems. Occasionally, on-site work may be required.You'll be involved in product testing, customer onboarding and completing customer system health checks. Additionally, you'll configure, maintain, optimise and update customers' security systems, maximising uptime and maintaining continuity of service. About You To be considered as an IT Support Engineer, you will need:- A minimum of three years' professional experience in an IT role - Experience working with SSL certification on Windows systems- A good understanding of computer networking and server management- Some PowerShell skills- Strong IT skills and a keen interest in technology- Good organisational and prioritisation skills- Excellent written and verbal English language skills - A team-focused mentality and can-do attitude- An IT degree, or, at a minimum, an HND qualification in ITOther organisations may call this role IT Engineer, Support Engineer, Helpdesk Engineer, Network Engineer, Desktop Support Engineer, or Systems Support Engineer.Webrecruit and NW Security Group Limited are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if you want to become an IT Support Engineer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Jun 11, 2026
Full time
IT Support Engineer (Security Systems) Wirral, Merseyside The Company As a leading technology company in the area of connected security systems, NW Security Group Limited offers cutting-edge, intelligent video surveillance and access control solutions to business customers and public sector organisations throughout the UK.Due to further expansion, we are now looking for an IT Support Engineer to join us on a full-time, permanent basis, working Monday to Friday, 8:30 to 17:00. The Benefits - Salary of £32,500 per annum, DOE- Annual performance-based salary review- 25 days' holiday plus Bank Holidays- Ongoing training and skill development- Workplace pension- Company sick pay (after 3 months probationary period)- Private Health Insurance after one year of service- Free membership with the gym next door to the companyThis is an exciting opportunity for an IT professional with a solid grasp of networking, device and software management, and strong troubleshooting skills to embark on an engaging career with our growing, successful company.You'll have the chance to join a quality-focused, fast-moving environment that exposes you to next-generation security technologies, helping you expand your technical toolkit from day one.What's more, you'll receive ongoing training and a personalised development plan that builds on your strengths and supports your long-term growth.So, if you're ready to push your IT career forward and immerse yourself in the latest advancements in intelligent security systems, read on and apply today. The Role As an IT Support Engineer, you'll provide technical assistance and high-quality service to customers using our high-end security systems.Following introductory training, you'll liaise directly with customers, remotely diagnosing and resolving technical issues, handling tickets, and providing remote and telephone support to fault-find and resolve problems. Occasionally, on-site work may be required.You'll be involved in product testing, customer onboarding and completing customer system health checks. Additionally, you'll configure, maintain, optimise and update customers' security systems, maximising uptime and maintaining continuity of service. About You To be considered as an IT Support Engineer, you will need:- A minimum of three years' professional experience in an IT role - Experience working with SSL certification on Windows systems- A good understanding of computer networking and server management- Some PowerShell skills- Strong IT skills and a keen interest in technology- Good organisational and prioritisation skills- Excellent written and verbal English language skills - A team-focused mentality and can-do attitude- An IT degree, or, at a minimum, an HND qualification in ITOther organisations may call this role IT Engineer, Support Engineer, Helpdesk Engineer, Network Engineer, Desktop Support Engineer, or Systems Support Engineer.Webrecruit and NW Security Group Limited are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if you want to become an IT Support Engineer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
JRRL are seeking a capable and proactive IT helpdesk to join a growing technical team. This role suits someone with solid experience across Microsoft 365 who can take ownership of issues, support users with confidence and contribute to ongoing modern workplace projects. Key Responsibilities for the IT Helpdesk role: Providing hands-on support across hardware, software, and Microsoft 365 environments. Managing tickets end-to-end, ensuring clear communication and thorough resolution. Supporting clients on-site with strong service focus. Working across Microsoft 365 services including SharePoint, Teams, OneDrive, and Exchange Online. Administering and maintaining Intune for device management, policies, and compliance. Assisting with Azure-based work, including identity, security, and platform administration. Contributing to cyber security improvements and maintaining good security hygiene across systems. Person specification for the IT Helpdesk role: 1-2 years minimum IT experience in IT support or IT engineering. Solid knowledge of Microsoft 365, including SharePoint and Teams. Understanding of cyber security fundamentals and modern workplace best practice. Confident communicator who remains calm under pressure and delivers excellent service. Someone curious, motivated and willing to learn new technologies. Comfortable working in a dog-friendly office. Company Benefits for the IT Helpdesk role: 20 days annual leave plus bank holidays, rising with service to 25 days plus BH A mapped-out career path and super career progression Pension Hybrid (1 day from home) after qualifying period Company socials/outings Free parking onsite This is a permanent, full-time position offering a fantastic opportunity to develop your skills and grow within a supportive team. The lower end of the salary is for someone with less experience and the higher end will be for someone who fits all the criteria.
Jun 11, 2026
Full time
JRRL are seeking a capable and proactive IT helpdesk to join a growing technical team. This role suits someone with solid experience across Microsoft 365 who can take ownership of issues, support users with confidence and contribute to ongoing modern workplace projects. Key Responsibilities for the IT Helpdesk role: Providing hands-on support across hardware, software, and Microsoft 365 environments. Managing tickets end-to-end, ensuring clear communication and thorough resolution. Supporting clients on-site with strong service focus. Working across Microsoft 365 services including SharePoint, Teams, OneDrive, and Exchange Online. Administering and maintaining Intune for device management, policies, and compliance. Assisting with Azure-based work, including identity, security, and platform administration. Contributing to cyber security improvements and maintaining good security hygiene across systems. Person specification for the IT Helpdesk role: 1-2 years minimum IT experience in IT support or IT engineering. Solid knowledge of Microsoft 365, including SharePoint and Teams. Understanding of cyber security fundamentals and modern workplace best practice. Confident communicator who remains calm under pressure and delivers excellent service. Someone curious, motivated and willing to learn new technologies. Comfortable working in a dog-friendly office. Company Benefits for the IT Helpdesk role: 20 days annual leave plus bank holidays, rising with service to 25 days plus BH A mapped-out career path and super career progression Pension Hybrid (1 day from home) after qualifying period Company socials/outings Free parking onsite This is a permanent, full-time position offering a fantastic opportunity to develop your skills and grow within a supportive team. The lower end of the salary is for someone with less experience and the higher end will be for someone who fits all the criteria.
About EMW: EMW is a commercial law firm with offices in Milton Keynes, Northampton, Watford, London, and Brighton. Established in 1992, it provides a full range of legal services for businesses and individuals, and is a Certified B Corporation recognized for its commitment to high ethical and professional standards. About the role: You will assist the IT Helpdesk Supervisor in providing 1st- and 2nd-line helpdesk support and in the installation, maintenance, and administration of computer equipment and associated software, telecoms, and audio/visual systems. Responsibilities: Ensuring that the IT Services service level agreement (SLA) is adhered to at all times Assist with providing 1st- and 2nd-line helpdesk support on a daily basis Responsible for ensuring that all IT helpdesk requests are logged using helpdesk software Assist with the production of user documentation Responsible for escalating support requests to an appropriate team member as and when required Contribute to the smooth running of an out-of-hours IT support rota Assist with ensuring that software updates and patches are applied to all PC's on a monthly basis Proactively react to any issues or problems detected whilst running antivirus software and taking the necessary actions Responsible for the upkeep of the IT Asset Register, including hardware, software, audio/visual, and telephone systems Assist with the implementation of IT projects as and when required Contribute to the policing of IT quality standards throughout the firm Assist the IT Services team by carrying out training duties as and when required To provide support with general administration tasks to business support teams as needed Desirable skills: Strong communication skills to successfully explain IT concepts to non-technical colleagues Desire to learn and accept change Adapt to, and remain calm and focused, in all situations. Ability to influence others Professionalism Attention to detail Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week Benefits: 24 days holiday (increasing to 26 days per annum in accordance with policy). Pension BUPA private health Employee assistance programme Income protection scheme Death in service benefits Perkbox / benefits hub Mobile phone Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Jun 11, 2026
Full time
About EMW: EMW is a commercial law firm with offices in Milton Keynes, Northampton, Watford, London, and Brighton. Established in 1992, it provides a full range of legal services for businesses and individuals, and is a Certified B Corporation recognized for its commitment to high ethical and professional standards. About the role: You will assist the IT Helpdesk Supervisor in providing 1st- and 2nd-line helpdesk support and in the installation, maintenance, and administration of computer equipment and associated software, telecoms, and audio/visual systems. Responsibilities: Ensuring that the IT Services service level agreement (SLA) is adhered to at all times Assist with providing 1st- and 2nd-line helpdesk support on a daily basis Responsible for ensuring that all IT helpdesk requests are logged using helpdesk software Assist with the production of user documentation Responsible for escalating support requests to an appropriate team member as and when required Contribute to the smooth running of an out-of-hours IT support rota Assist with ensuring that software updates and patches are applied to all PC's on a monthly basis Proactively react to any issues or problems detected whilst running antivirus software and taking the necessary actions Responsible for the upkeep of the IT Asset Register, including hardware, software, audio/visual, and telephone systems Assist with the implementation of IT projects as and when required Contribute to the policing of IT quality standards throughout the firm Assist the IT Services team by carrying out training duties as and when required To provide support with general administration tasks to business support teams as needed Desirable skills: Strong communication skills to successfully explain IT concepts to non-technical colleagues Desire to learn and accept change Adapt to, and remain calm and focused, in all situations. Ability to influence others Professionalism Attention to detail Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week Benefits: 24 days holiday (increasing to 26 days per annum in accordance with policy). Pension BUPA private health Employee assistance programme Income protection scheme Death in service benefits Perkbox / benefits hub Mobile phone Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
