Acapella Recruitment Ltd
Supporter Engagement Manager Grade 5 £35,500 to £39,587 per year Location: Barnet, Greater London Closing date: 4th July 2026 Are you an expert in stewardship and donor care, and have experience in managing Individual Giving income streams? Designed by families, for families, our client s children s hospice was opened in September 2019 by the Mayor of London. The grounds offer wheelchair accessible outdoor experiences, including a Woodland Walk through a 7-acre nature reserve, a hydrotherapy pool and overnight suites for families to be close to their loved ones. The organisation is able to provide Specialist Care and Nursing for babies, children and young people, supporting their full clinical, emotional, social and practical needs. They have created a space where children who are seriously unwell are accepted as they are, safe to play, explore, express themselves and build confidence. Rated as Outstanding by the Care Quality Commission, the charity has had a sustained period of growth over the last two years and they are looking for high quality employees to come and be a part of that success. Their expert staff and trained volunteers provide clinical, emotional and practical support for families across North and Central London and Herts Valley. They carefully adapt their support for every child and offer it wherever it is required - whether in their home, their community or at their state-of-the-art children s hospice, in Barnet. JOB DESCRIPTION The Supporter Engagement Manager position is a pivotal role in the Public Fundraising team, comprising seven specialist Fundraisers. The post-holder is responsible for driving growth in their Individual Giving programme through a mix of acquisition and retention campaigns. Key internal relationships include the Head of Supporter Engagement and the Fundraising management team. The post-holder will work closely with the Fundraising Data Manager and the Community Engagement Manager on collaborative income generation and Supporter engagement activities. The post-holder will be instrumental in shaping the Individual Giving and Supporter cultivation strategies geared towards increasing the organisation s Cash and Regular Giving Supporter base. The Individual Giving programme includes Cash Appeals, Regular Giving (including Door-to-Door recruitment), Hospice Lottery, Challenge Events, Legacies and Supporter Care. There is a strong focus on digital fundraising. ABOUT YOU You will be a dedicated, organised and experienced Individual Giving specialist, with proven expertise in Supporter stewardship. You are by nature a proactive, hands-on, team player. You thrive in an environment where no two days are the same. The Public Fundraising team is part of the wider Income Generation and Communications team based in the hospice. They are a close-knit, highly supportive, high-performing team of 19. There is continuous collaboration. They help each other whenever they can. This set-up inspires you. As does the knowledge that your fundraising will have a direct, positive and lasting impact on the lives of the babies, children and the families they support. They reserve the right to close this vacancy early if they receive sufficient applications for the role. Therefore, they kindly advise you to submit your application as early as possible. PLEASE NOTE by applying to this position, you agree for your CV to be submitted to our client, who shall contact you directly, should your application make their short-list. You also agree to our Privacy Policy: (url removed)./privacy-policy.html which can be found on our website.
Supporter Engagement Manager Grade 5 £35,500 to £39,587 per year Location: Barnet, Greater London Closing date: 4th July 2026 Are you an expert in stewardship and donor care, and have experience in managing Individual Giving income streams? Designed by families, for families, our client s children s hospice was opened in September 2019 by the Mayor of London. The grounds offer wheelchair accessible outdoor experiences, including a Woodland Walk through a 7-acre nature reserve, a hydrotherapy pool and overnight suites for families to be close to their loved ones. The organisation is able to provide Specialist Care and Nursing for babies, children and young people, supporting their full clinical, emotional, social and practical needs. They have created a space where children who are seriously unwell are accepted as they are, safe to play, explore, express themselves and build confidence. Rated as Outstanding by the Care Quality Commission, the charity has had a sustained period of growth over the last two years and they are looking for high quality employees to come and be a part of that success. Their expert staff and trained volunteers provide clinical, emotional and practical support for families across North and Central London and Herts Valley. They carefully adapt their support for every child and offer it wherever it is required - whether in their home, their community or at their state-of-the-art children s hospice, in Barnet. JOB DESCRIPTION The Supporter Engagement Manager position is a pivotal role in the Public Fundraising team, comprising seven specialist Fundraisers. The post-holder is responsible for driving growth in their Individual Giving programme through a mix of acquisition and retention campaigns. Key internal relationships include the Head of Supporter Engagement and the Fundraising management team. The post-holder will work closely with the Fundraising Data Manager and the Community Engagement Manager on collaborative income generation and Supporter engagement activities. The post-holder will be instrumental in shaping the Individual Giving and Supporter cultivation strategies geared towards increasing the organisation s Cash and Regular Giving Supporter base. The Individual Giving programme includes Cash Appeals, Regular Giving (including Door-to-Door recruitment), Hospice Lottery, Challenge Events, Legacies and Supporter Care. There is a strong focus on digital fundraising. ABOUT YOU You will be a dedicated, organised and experienced Individual Giving specialist, with proven expertise in Supporter stewardship. You are by nature a proactive, hands-on, team player. You thrive in an environment where no two days are the same. The Public Fundraising team is part of the wider Income Generation and Communications team based in the hospice. They are a close-knit, highly supportive, high-performing team of 19. There is continuous collaboration. They help each other whenever they can. This set-up inspires you. As does the knowledge that your fundraising will have a direct, positive and lasting impact on the lives of the babies, children and the families they support. They reserve the right to close this vacancy early if they receive sufficient applications for the role. Therefore, they kindly advise you to submit your application as early as possible. PLEASE NOTE by applying to this position, you agree for your CV to be submitted to our client, who shall contact you directly, should your application make their short-list. You also agree to our Privacy Policy: (url removed)./privacy-policy.html which can be found on our website.
Embrace the Middle East
High Wycombe, Buckinghamshire
Hybrid / High Wycombe HP13 (minimum of one day per week on site) £38,000 - £42,000 FTE + £312 working-from-home allowance We re looking for a talented Individual Giving Manager to join the Fundraising & Communications Cluster at Embrace. The Fundraising & Communications Cluster comprises expertise in fundraising, marketing, communication, trading (web shop), supporter engagement and retention. Working collaboratively, we serve our supporters by providing authentic and engaging communications inspiring active social witness, engagement and giving to charity . The Fundraising & Communications Cluster strengthens Embrace s communication, education, and fundraising efforts to drive growth, so that more people engage with our content, more donors are attracted to support, and the UK church is more deeply engaged with the cause - enabling us to fund more work in the region and generate a deeper understanding of Christian service in the Middle East. As Individual Giving Manager, you ll help us grow sustainable income by keeping individual supporters inspired, informed and engaged - so they give again, stay longer, and deepen their support. You will deliver an excellent supporter journey experience, project managing engaging and compelling direct and digital individual giving activity (including but not limited to appeals, regular giving conversion & upgrade, lapsed reactivation) and incorporating legacies marketing, raising more than £1m voluntary income each year. What success looks like: Higher Life-Time Value (LTV): more second gifts, upgrades and cross channel giving; stronger legacy pipeline. Lower churn: reduced lapse rates for cash and regular givers. Better donor experience: faster thank yous, clearer impact reporting, higher satisfaction with fewer complaints/optouts. Sustainable mix: growth in regular giving and mid-value segments; predictable, repeatable income. Key Responsibilities: Supporter Experience & Journeys Map and continually improve journeys: welcome second gift; regular giving nurture/upgrade; mid-value; legacy prospecting; lapsed reactivation; complaint recovery. Set cadence and channel mix (email, mail, phone, SMS, social, events, digital) for consistent, donor first communications in appropriate channels and accessible formats. Donor-first approach: clear, inclusive language; accessible formats; low friction giving/retention flows and personalisation e.g. name, last gift, interests, location, project etc. Collaborate with Content & Communications colleagues to deliver content that shares the impact of support i.e. what donors make possible and Embrace s brand story. Segmentation, Testing & Insight Track Regular Giving net growth; diagnose attrition drivers and fix root causes; maintain acceptable Return on Investment (ROIs). Lead supporter segmentation (by behaviour & interest) and A/B testing (offer, timing, upgrade prompts). Adopt an evidence-based, test and learn approach; analyse appeals, campaign performance and share insights to drive decisions. Work with colleagues to build insight dashboard and understanding of retention. Mid Value & Legacy Development Steward mid value donors with tailored journeys; warm handovers to and from Major Giving Manager. Develop and test legacy propositions and routes to market to grow enquiries and pledges. Acquisition & Cross Sell Project manage individual giving product development and testing; identify new audiences and routes to market. Collaborate with Web Shop team and the Digital Marketing Campaigns Manager to optimise Alternative Gifts and cross-sell opportunities focusing on a digital first approach. Cross-Team Collaboration Work closely with the Supporter Experience Team to ensure that supporter journeys are being optimised and feedback from supporters is being captured and acted upon. Commission and work with the CRM and Systems Manager to develop clear and understandable dashboards, ensuring that the insights are used to develop plans and measure performance. Closely liaise with the Legacy administration team, working with them to ensure the packs and information are up to date and legacy marketing information complies with the latest Institute of Legacy Management standards. Develop an understanding of the Partner projects and Advocacy agenda, ensure all supporter briefings are aligned to agreed messaging. Organisation-wide Contribution Model Embrace s values of trust, respect, integrity, and compassion. Uphold safeguarding responsibilities and compliance with GDPR and charity regulations. Actively support cross-team collaboration and organisational goals. Maintain CRM hygiene. Qualifications, Experience & Knowledge: Educated to degree standard or equivalent (E.g. practical experience within fundraising). Member of Chartered Institute of Fundraising. Proven individual giving or CRM led retention experience in a charity, membership or subscription context. Hands on journey design and automation. Strong data literacy: segmentation, dashboards (CRM/Excel), test and learn. Excellent written communication able to brief compelling, impacted content and clear supporter updates. Practical project management; calm under pressure; collaborative and solutions focused. Working knowledge of GDPR/PECR and best practice supporter care. Experience stewarding mid-value supporters and legacy pipelines. Experience with payment recovery tools and card update flows. Familiarity with UK charity sector metrics and fundraising codes of practice. Personal qualities: Donor-first mindset, inclusive and empathetic. Curious, evidence driven, and comfortable iterating. High integrity, discretion and good judgment. Highly motivated and results driven. Ability to work under pressure and manage competing priorities. Passionate about the work of Embrace, with the ability to enthuse and engage others. A natural collaborator who enjoys working as part a team to deliver organisation wide objectives. Tools & systems: CRM Dashboards & analysis. Payments: Direct Debit management, card updater/failed payment recovery. Microsoft 365 (Teams, SharePoint, Planner), project boards. If this sounds like you, please apply on our vacancies page. Closing date: 5.00pm on Wednesday, 15 July 2026. We reserve the right to close this vacancy and conduct interviews in advance of the closing date should suitable applications be received. Embrace the Middle East is an equal opportunity employer. In line with our recruitment policy, we are committed to attracting and selecting staff solely based on merit- skills, qualifications, and ability to perform- regardless of age, race, gender, disability, sexual orientation, religion, or socioeconomic background. Our recruitment process is structured, transparent, and designed to eliminate bias, ensuring that every candidate receives fair treatment and consideration. All job opportunities are advertised openly, and selection decisions are based on clear, pre-defined criteria and objective assessment methods. We stand by the values of dignity, fairness, and inclusion in all our communications and activities.
Hybrid / High Wycombe HP13 (minimum of one day per week on site) £38,000 - £42,000 FTE + £312 working-from-home allowance We re looking for a talented Individual Giving Manager to join the Fundraising & Communications Cluster at Embrace. The Fundraising & Communications Cluster comprises expertise in fundraising, marketing, communication, trading (web shop), supporter engagement and retention. Working collaboratively, we serve our supporters by providing authentic and engaging communications inspiring active social witness, engagement and giving to charity . The Fundraising & Communications Cluster strengthens Embrace s communication, education, and fundraising efforts to drive growth, so that more people engage with our content, more donors are attracted to support, and the UK church is more deeply engaged with the cause - enabling us to fund more work in the region and generate a deeper understanding of Christian service in the Middle East. As Individual Giving Manager, you ll help us grow sustainable income by keeping individual supporters inspired, informed and engaged - so they give again, stay longer, and deepen their support. You will deliver an excellent supporter journey experience, project managing engaging and compelling direct and digital individual giving activity (including but not limited to appeals, regular giving conversion & upgrade, lapsed reactivation) and incorporating legacies marketing, raising more than £1m voluntary income each year. What success looks like: Higher Life-Time Value (LTV): more second gifts, upgrades and cross channel giving; stronger legacy pipeline. Lower churn: reduced lapse rates for cash and regular givers. Better donor experience: faster thank yous, clearer impact reporting, higher satisfaction with fewer complaints/optouts. Sustainable mix: growth in regular giving and mid-value segments; predictable, repeatable income. Key Responsibilities: Supporter Experience & Journeys Map and continually improve journeys: welcome second gift; regular giving nurture/upgrade; mid-value; legacy prospecting; lapsed reactivation; complaint recovery. Set cadence and channel mix (email, mail, phone, SMS, social, events, digital) for consistent, donor first communications in appropriate channels and accessible formats. Donor-first approach: clear, inclusive language; accessible formats; low friction giving/retention flows and personalisation e.g. name, last gift, interests, location, project etc. Collaborate with Content & Communications colleagues to deliver content that shares the impact of support i.e. what donors make possible and Embrace s brand story. Segmentation, Testing & Insight Track Regular Giving net growth; diagnose attrition drivers and fix root causes; maintain acceptable Return on Investment (ROIs). Lead supporter segmentation (by behaviour & interest) and A/B testing (offer, timing, upgrade prompts). Adopt an evidence-based, test and learn approach; analyse appeals, campaign performance and share insights to drive decisions. Work with colleagues to build insight dashboard and understanding of retention. Mid Value & Legacy Development Steward mid value donors with tailored journeys; warm handovers to and from Major Giving Manager. Develop and test legacy propositions and routes to market to grow enquiries and pledges. Acquisition & Cross Sell Project manage individual giving product development and testing; identify new audiences and routes to market. Collaborate with Web Shop team and the Digital Marketing Campaigns Manager to optimise Alternative Gifts and cross-sell opportunities focusing on a digital first approach. Cross-Team Collaboration Work closely with the Supporter Experience Team to ensure that supporter journeys are being optimised and feedback from supporters is being captured and acted upon. Commission and work with the CRM and Systems Manager to develop clear and understandable dashboards, ensuring that the insights are used to develop plans and measure performance. Closely liaise with the Legacy administration team, working with them to ensure the packs and information are up to date and legacy marketing information complies with the latest Institute of Legacy Management standards. Develop an understanding of the Partner projects and Advocacy agenda, ensure all supporter briefings are aligned to agreed messaging. Organisation-wide Contribution Model Embrace s values of trust, respect, integrity, and compassion. Uphold safeguarding responsibilities and compliance with GDPR and charity regulations. Actively support cross-team collaboration and organisational goals. Maintain CRM hygiene. Qualifications, Experience & Knowledge: Educated to degree standard or equivalent (E.g. practical experience within fundraising). Member of Chartered Institute of Fundraising. Proven individual giving or CRM led retention experience in a charity, membership or subscription context. Hands on journey design and automation. Strong data literacy: segmentation, dashboards (CRM/Excel), test and learn. Excellent written communication able to brief compelling, impacted content and clear supporter updates. Practical project management; calm under pressure; collaborative and solutions focused. Working knowledge of GDPR/PECR and best practice supporter care. Experience stewarding mid-value supporters and legacy pipelines. Experience with payment recovery tools and card update flows. Familiarity with UK charity sector metrics and fundraising codes of practice. Personal qualities: Donor-first mindset, inclusive and empathetic. Curious, evidence driven, and comfortable iterating. High integrity, discretion and good judgment. Highly motivated and results driven. Ability to work under pressure and manage competing priorities. Passionate about the work of Embrace, with the ability to enthuse and engage others. A natural collaborator who enjoys working as part a team to deliver organisation wide objectives. Tools & systems: CRM Dashboards & analysis. Payments: Direct Debit management, card updater/failed payment recovery. Microsoft 365 (Teams, SharePoint, Planner), project boards. If this sounds like you, please apply on our vacancies page. Closing date: 5.00pm on Wednesday, 15 July 2026. We reserve the right to close this vacancy and conduct interviews in advance of the closing date should suitable applications be received. Embrace the Middle East is an equal opportunity employer. In line with our recruitment policy, we are committed to attracting and selecting staff solely based on merit- skills, qualifications, and ability to perform- regardless of age, race, gender, disability, sexual orientation, religion, or socioeconomic background. Our recruitment process is structured, transparent, and designed to eliminate bias, ensuring that every candidate receives fair treatment and consideration. All job opportunities are advertised openly, and selection decisions are based on clear, pre-defined criteria and objective assessment methods. We stand by the values of dignity, fairness, and inclusion in all our communications and activities.
