Job Title: Senior UX Researcher - Publishing Industry - London Location: London - once or twice a week in the office (candidates must be able to attend the office 5 days per week if needed) Salary/Rate: 690 per day inside IR35 Start Date: 08/06/2026 Job Type: Contract - 3 to 6 months Company Introduction We have an exciting opportunity now available with one of our sector-leading publishing clients! They are currently looking for a skilled Senior UX Researcher to join their team for an initial three-month contract. Candidates must be able to interview next Thursday and available to start on 1st June. Job Responsibilities/Objectives You'll lead our understanding of user behaviours, needs, and motivations, setting the direction for UX Research across a business or product line. You'll bring expertise in a wide range of research and testing methods, and your insights will directly influence strategy and design decisions. Along the way, you?ll also play a supportive role in mentoring fellow researchers, helping the team grow stronger together Focuses on customer and user needs by understanding use cases, integrating UX feedback into design, aligning teams to meet expectations, sharing insights, and analysing market segments and competitors. Applies creative problem solving by thoroughly analysing briefs, exploring multiple perspectives, collaborating with stakeholders and designers, and using research insights and reflection to guide and test solutions. Leads user-centred product design by applying diverse UX research techniques, mentoring junior team members, producing research documentation, and collaborating with UX and visual designers to shape both structure and visual identity. Uses data-driven analysis and testing to inform strategy by regularly testing with users, establishing key metrics, iterating research methods, summarising insights, and identifying data gaps to improve decision-making. Demonstrates strong technical research skills by expertly using relevant tools and software across varied contexts, mentoring junior researchers, and collaborating effectively with tech teams. Practices self-development by taking ownership of growth, engaging in regular feedback, aligning with business needs, learning from experience, and leveraging networks to build challenges into current work. Effectively solves problems by gathering facts from multiple sources, analysing issues thoroughly, and independently managing day-to-day challenges. Is recognised as an innovative thinker who develops and implements new ideas, integrates diverse perspectives, and challenges the status quo to create fresh opportunities. Communicates clearly and effectively by giving direction, actively listening and questioning to understand others, and providing business context to aid understanding. Encourages collaboration and teamwork by fostering open communication, resolving conflicts, removing performance barriers, and promoting cross-team cooperation. Effectively builds strong working relationships by collaborating respectfully, resolving conflicts constructively, and fostering team cohesion. Required Skills/Experience The ideal candidate will have the following: Deep understanding of UX research best practices and tools. Design and oversee user research initiatives, leveraging methods such as ethnographic studies, usability testing, and analytics. Build strong relationships across teams and functions, fostering collaboration in research and design efforts. Bachelors or Masters degree in a design subject (Psychology, UX, HCI, Product Design, Design, Graphic Design, etc discipline) is preferred, but not required. Previous publishing industry experience could be beneficial. Strong experience with qualitative and quantitative research Experience of working on legacy systems beneficial If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
May 27, 2026
Contractor
Job Title: Senior UX Researcher - Publishing Industry - London Location: London - once or twice a week in the office (candidates must be able to attend the office 5 days per week if needed) Salary/Rate: 690 per day inside IR35 Start Date: 08/06/2026 Job Type: Contract - 3 to 6 months Company Introduction We have an exciting opportunity now available with one of our sector-leading publishing clients! They are currently looking for a skilled Senior UX Researcher to join their team for an initial three-month contract. Candidates must be able to interview next Thursday and available to start on 1st June. Job Responsibilities/Objectives You'll lead our understanding of user behaviours, needs, and motivations, setting the direction for UX Research across a business or product line. You'll bring expertise in a wide range of research and testing methods, and your insights will directly influence strategy and design decisions. Along the way, you?ll also play a supportive role in mentoring fellow researchers, helping the team grow stronger together Focuses on customer and user needs by understanding use cases, integrating UX feedback into design, aligning teams to meet expectations, sharing insights, and analysing market segments and competitors. Applies creative problem solving by thoroughly analysing briefs, exploring multiple perspectives, collaborating with stakeholders and designers, and using research insights and reflection to guide and test solutions. Leads user-centred product design by applying diverse UX research techniques, mentoring junior team members, producing research documentation, and collaborating with UX and visual designers to shape both structure and visual identity. Uses data-driven analysis and testing to inform strategy by regularly testing with users, establishing key metrics, iterating research methods, summarising insights, and identifying data gaps to improve decision-making. Demonstrates strong technical research skills by expertly using relevant tools and software across varied contexts, mentoring junior researchers, and collaborating effectively with tech teams. Practices self-development by taking ownership of growth, engaging in regular feedback, aligning with business needs, learning from experience, and leveraging networks to build challenges into current work. Effectively solves problems by gathering facts from multiple sources, analysing issues thoroughly, and independently managing day-to-day challenges. Is recognised as an innovative thinker who develops and implements new ideas, integrates diverse perspectives, and challenges the status quo to create fresh opportunities. Communicates clearly and effectively by giving direction, actively listening and questioning to understand others, and providing business context to aid understanding. Encourages collaboration and teamwork by fostering open communication, resolving conflicts, removing performance barriers, and promoting cross-team cooperation. Effectively builds strong working relationships by collaborating respectfully, resolving conflicts constructively, and fostering team cohesion. Required Skills/Experience The ideal candidate will have the following: Deep understanding of UX research best practices and tools. Design and oversee user research initiatives, leveraging methods such as ethnographic studies, usability testing, and analytics. Build strong relationships across teams and functions, fostering collaboration in research and design efforts. Bachelors or Masters degree in a design subject (Psychology, UX, HCI, Product Design, Design, Graphic Design, etc discipline) is preferred, but not required. Previous publishing industry experience could be beneficial. Strong experience with qualitative and quantitative research Experience of working on legacy systems beneficial If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
Senior Service Designer Salary : £44,241 - £58,997per annum Vacancy Type: Permanent Location: Bristol, Swansea, Leeds, Nottingham, Newcastle, Oldham, Birmingham, Yeading. Apply before 11:55 pm on Sunday 31st May 2026 About the job As Senior Service Designer in the DVSA Service Design and User Research team your role will be to help DVSA deliver and continuously improve joined up, end-to-end services based on data and evidence. You will work in a delivery focused environment in collaboration with members of multi-disciplinary agile teams including policy experts, user researchers, data analysts, developers, content designers and business analysts. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King s birthday Flexible working options where we encourage a great work-life balance. Job description Your responsibilities will include, but aren t limited to: Designing services which meet the Government Service Standard Carry out a wide range of service design activities from problem framing, journey mapping, prototyping and workshop facilitation. Translate actionable insights from user research and other insight sources into accessible designs Ensuring services meet public sector accessibility regulations Development of user-facing features ensuring technical feasibility of UI/UX designs in line with the GDS Design System Will prototype website designs and UI elements as required. Play a leading role in developing a user centred design community that will discuss methods, best practice and identify areas for improvement. Collaborate with stakeholder across the agency including service owners, product owners, user researchers, business analysts, content designers and developers. Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public. Person specification Required experience: Relevant experience in design services and human-centred experiences including defining service design approaches, methodologies, and deliverables Experience of agile delivery and awareness of agile tools and how to use them Iterative and rapid prototyping with multidisciplinary teams Good understanding of responsive design and designing for mobile first Experience of delivering simple and clear communication of technical designs to non-technical stakeholders Experience of designing against constraints Awareness and experience of working to accessibility standards Strong understanding of information architecture, interaction design, visual design and prototyping. Experience in building coded prototypes using HTML and CSS or experience using the (url removed) Prototype kit. Knowledge of JavaScript beneficial. To Apply If you feel you are a suitable candidate and would like to work for DVSA, please click apply to be redirected to our website to complete your application.
May 26, 2026
Full time
Senior Service Designer Salary : £44,241 - £58,997per annum Vacancy Type: Permanent Location: Bristol, Swansea, Leeds, Nottingham, Newcastle, Oldham, Birmingham, Yeading. Apply before 11:55 pm on Sunday 31st May 2026 About the job As Senior Service Designer in the DVSA Service Design and User Research team your role will be to help DVSA deliver and continuously improve joined up, end-to-end services based on data and evidence. You will work in a delivery focused environment in collaboration with members of multi-disciplinary agile teams including policy experts, user researchers, data analysts, developers, content designers and business analysts. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King s birthday Flexible working options where we encourage a great work-life balance. Job description Your responsibilities will include, but aren t limited to: Designing services which meet the Government Service Standard Carry out a wide range of service design activities from problem framing, journey mapping, prototyping and workshop facilitation. Translate actionable insights from user research and other insight sources into accessible designs Ensuring services meet public sector accessibility regulations Development of user-facing features ensuring technical feasibility of UI/UX designs in line with the GDS Design System Will prototype website designs and UI elements as required. Play a leading role in developing a user centred design community that will discuss methods, best practice and identify areas for improvement. Collaborate with stakeholder across the agency including service owners, product owners, user researchers, business analysts, content designers and developers. Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public. Person specification Required experience: Relevant experience in design services and human-centred experiences including defining service design approaches, methodologies, and deliverables Experience of agile delivery and awareness of agile tools and how to use them Iterative and rapid prototyping with multidisciplinary teams Good understanding of responsive design and designing for mobile first Experience of delivering simple and clear communication of technical designs to non-technical stakeholders Experience of designing against constraints Awareness and experience of working to accessibility standards Strong understanding of information architecture, interaction design, visual design and prototyping. Experience in building coded prototypes using HTML and CSS or experience using the (url removed) Prototype kit. Knowledge of JavaScript beneficial. To Apply If you feel you are a suitable candidate and would like to work for DVSA, please click apply to be redirected to our website to complete your application.
Senior Service Designer Salary : £44,241 - £58,997 per annum Vacancy Type: Permanent Location: Bristol, Swansea, Leeds, Nottingham, Newcastle, Oldham, Birmingham, Yeading. Apply before 11:55 pm on Sunday 31st May 2026 About the job As Senior Service Designer in the DVSA Service Design and User Research team your role will be to help DVSA deliver and continuously improve joined up, end-to-end services based on data and evidence. You will work in a delivery focused environment in collaboration with members of multi-disciplinary agile teams including policy experts, user researchers, data analysts, developers, content designers and business analysts. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King s birthday Flexible working options where we encourage a great work-life balance. Job description Your responsibilities will include, but aren t limited to: Designing services which meet the Government Service Standard Carry out a wide range of service design activities from problem framing, journey mapping, prototyping and workshop facilitation. Translate actionable insights from user research and other insight sources into accessible designs Ensuring services meet public sector accessibility regulations Development of user-facing features ensuring technical feasibility of UI/UX designs in line with the GDS Design System Will prototype website designs and UI elements as required. Play a leading role in developing a user centred design community that will discuss methods, best practice and identify areas for improvement. Collaborate with stakeholder across the agency including service owners, product owners, user researchers, business analysts, content designers and developers. Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public. Person specification Required experience: Relevant experience in design services and human-centred experiences including defining service design approaches, methodologies, and deliverables Experience of agile delivery and awareness of agile tools and how to use them Iterative and rapid prototyping with multidisciplinary teams Good understanding of responsive design and designing for mobile first Experience of delivering simple and clear communication of technical designs to non-technical stakeholders Experience of designing against constraints Awareness and experience of working to accessibility standards Strong understanding of information architecture, interaction design, visual design and prototyping. Experience in building coded prototypes using HTML and CSS or experience using the (url removed) Prototype kit. Knowledge of JavaScript beneficial. To Apply If you feel you are a suitable candidate and would like to work for DVSA, please click apply to be redirected to our website to complete your application.
May 26, 2026
Full time
Senior Service Designer Salary : £44,241 - £58,997 per annum Vacancy Type: Permanent Location: Bristol, Swansea, Leeds, Nottingham, Newcastle, Oldham, Birmingham, Yeading. Apply before 11:55 pm on Sunday 31st May 2026 About the job As Senior Service Designer in the DVSA Service Design and User Research team your role will be to help DVSA deliver and continuously improve joined up, end-to-end services based on data and evidence. You will work in a delivery focused environment in collaboration with members of multi-disciplinary agile teams including policy experts, user researchers, data analysts, developers, content designers and business analysts. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King s birthday Flexible working options where we encourage a great work-life balance. Job description Your responsibilities will include, but aren t limited to: Designing services which meet the Government Service Standard Carry out a wide range of service design activities from problem framing, journey mapping, prototyping and workshop facilitation. Translate actionable insights from user research and other insight sources into accessible designs Ensuring services meet public sector accessibility regulations Development of user-facing features ensuring technical feasibility of UI/UX designs in line with the GDS Design System Will prototype website designs and UI elements as required. Play a leading role in developing a user centred design community that will discuss methods, best practice and identify areas for improvement. Collaborate with stakeholder across the agency including service owners, product owners, user researchers, business analysts, content designers and developers. Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public. Person specification Required experience: Relevant experience in design services and human-centred experiences including defining service design approaches, methodologies, and deliverables Experience of agile delivery and awareness of agile tools and how to use them Iterative and rapid prototyping with multidisciplinary teams Good understanding of responsive design and designing for mobile first Experience of delivering simple and clear communication of technical designs to non-technical stakeholders Experience of designing against constraints Awareness and experience of working to accessibility standards Strong understanding of information architecture, interaction design, visual design and prototyping. Experience in building coded prototypes using HTML and CSS or experience using the (url removed) Prototype kit. Knowledge of JavaScript beneficial. To Apply If you feel you are a suitable candidate and would like to work for DVSA, please click apply to be redirected to our website to complete your application.
Senior Service Designer Salary : £44,241 - £58,997per annum Vacancy Type: Permanent Location: Bristol, Swansea, Leeds, Nottingham, Newcastle, Oldham, Birmingham, Yeading. Apply before 11:55 pm on Sunday 31st May 2026 About the job As Senior Service Designer in the DVSA Service Design and User Research team your role will be to help DVSA deliver and continuously improve joined up, end-to-end services based on data and evidence. You will work in a delivery focused environment in collaboration with members of multi-disciplinary agile teams including policy experts, user researchers, data analysts, developers, content designers and business analysts. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King s birthday Flexible working options where we encourage a great work-life balance. Job description Your responsibilities will include, but aren t limited to: Designing services which meet the Government Service Standard Carry out a wide range of service design activities from problem framing, journey mapping, prototyping and workshop facilitation. Translate actionable insights from user research and other insight sources into accessible designs Ensuring services meet public sector accessibility regulations Development of user-facing features ensuring technical feasibility of UI/UX designs in line with the GDS Design System Will prototype website designs and UI elements as required. Play a leading role in developing a user centred design community that will discuss methods, best practice and identify areas for improvement. Collaborate with stakeholder across the agency including service owners, product owners, user researchers, business analysts, content designers and developers. Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public. Person specification Required experience: Relevant experience in design services and human-centred experiences including defining service design approaches, methodologies, and deliverables Experience of agile delivery and awareness of agile tools and how to use them Iterative and rapid prototyping with multidisciplinary teams Good understanding of responsive design and designing for mobile first Experience of delivering simple and clear communication of technical designs to non-technical stakeholders Experience of designing against constraints Awareness and experience of working to accessibility standards Strong understanding of information architecture, interaction design, visual design and prototyping. Experience in building coded prototypes using HTML and CSS or experience using the (url removed) Prototype kit. Knowledge of JavaScript beneficial. To Apply If you feel you are a suitable candidate and would like to work for DVSA, please click apply to be redirected to our website to complete your application.
May 26, 2026
Full time
Senior Service Designer Salary : £44,241 - £58,997per annum Vacancy Type: Permanent Location: Bristol, Swansea, Leeds, Nottingham, Newcastle, Oldham, Birmingham, Yeading. Apply before 11:55 pm on Sunday 31st May 2026 About the job As Senior Service Designer in the DVSA Service Design and User Research team your role will be to help DVSA deliver and continuously improve joined up, end-to-end services based on data and evidence. You will work in a delivery focused environment in collaboration with members of multi-disciplinary agile teams including policy experts, user researchers, data analysts, developers, content designers and business analysts. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King s birthday Flexible working options where we encourage a great work-life balance. Job description Your responsibilities will include, but aren t limited to: Designing services which meet the Government Service Standard Carry out a wide range of service design activities from problem framing, journey mapping, prototyping and workshop facilitation. Translate actionable insights from user research and other insight sources into accessible designs Ensuring services meet public sector accessibility regulations Development of user-facing features ensuring technical feasibility of UI/UX designs in line with the GDS Design System Will prototype website designs and UI elements as required. Play a leading role in developing a user centred design community that will discuss methods, best practice and identify areas for improvement. Collaborate with stakeholder across the agency including service owners, product owners, user researchers, business analysts, content designers and developers. Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public. Person specification Required experience: Relevant experience in design services and human-centred experiences including defining service design approaches, methodologies, and deliverables Experience of agile delivery and awareness of agile tools and how to use them Iterative and rapid prototyping with multidisciplinary teams Good understanding of responsive design and designing for mobile first Experience of delivering simple and clear communication of technical designs to non-technical stakeholders Experience of designing against constraints Awareness and experience of working to accessibility standards Strong understanding of information architecture, interaction design, visual design and prototyping. Experience in building coded prototypes using HTML and CSS or experience using the (url removed) Prototype kit. Knowledge of JavaScript beneficial. To Apply If you feel you are a suitable candidate and would like to work for DVSA, please click apply to be redirected to our website to complete your application.
Job Title: Senior UX Researcher - Technical Products Location: London - once a week in the office Salary/Rate : 690 per day inside IR35 Start Date: 08/06/2026 Job Type: Contract - 3 months initially Company Introduction We have an exciting opportunity now available with one of our sector-leading publishing clients! They are currently looking for a skilled Senior UX Researcher to join their team for an initial three-month contract. Job Responsibilities/Objectives You'll lead our understanding of user behaviours, needs, and motivations, setting the direction for UX Research across a business or product line. You'll bring expertise in a wide range of research and testing methods, and your insights will directly influence strategy and design decisions. Along the way, you'll also play a supportive role in mentoring fellow researchers, helping the team grow stronger together Focuses on customer and user needs by understanding use cases, integrating UX feedback into design, aligning teams to meet expectations, sharing insights, and analysing market segments and competitors. Applies creative problem solving by thoroughly analysing briefs, exploring multiple perspectives, collaborating with stakeholders and designers, and using research insights and reflection to guide and test solutions. Leads user-centred product design by applying diverse UX research techniques, mentoring junior team members, producing research documentation, and collaborating with UX and visual designers to shape both structure and visual identity. Uses data-driven analysis and testing to inform strategy by regularly testing with users, establishing key metrics, iterating research methods, summarising insights, and identifying data gaps to improve decision-making. Demonstrates strong technical research skills by expertly using relevant tools and software across varied contexts, mentoring junior researchers, and collaborating effectively with tech teams. Practices self-development by taking ownership of growth, engaging in regular feedback, aligning with business needs, learning from experience, and leveraging networks to build challenges into current work. Effectively solves problems by gathering facts from multiple sources, analysing issues thoroughly, and independently managing day-to-day challenges. Is recognised as an innovative thinker who develops and implements new ideas, integrates diverse perspectives, and challenges the status quo to create fresh opportunities. Communicates clearly and effectively by giving direction, actively listening and questioning to understand others, and providing business context to aid understanding. Encourages collaboration and teamwork by fostering open communication, resolving conflicts, removing performance barriers, and promoting cross-team cooperation. Effectively builds strong working relationships by collaborating respectfully, resolving conflicts constructively, and fostering team cohesion. Required Skills/Experience The ideal candidate will have the following: Deep understanding of UX research best practices and tools. Design and oversee user research initiatives, leveraging methods such as ethnographic studies, usability testing, and analytics. Build strong relationships across teams and functions, fostering collaboration in research and design efforts. Bachelors or Masters degree in a design subject (Psychology, UX, HCI, Product Design, Design, Graphic Design, etc discipline) is preferred, but not required. Previous experience working on technical products for development and/or engineering teams could be beneficial. If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
May 26, 2026
Contractor
Job Title: Senior UX Researcher - Technical Products Location: London - once a week in the office Salary/Rate : 690 per day inside IR35 Start Date: 08/06/2026 Job Type: Contract - 3 months initially Company Introduction We have an exciting opportunity now available with one of our sector-leading publishing clients! They are currently looking for a skilled Senior UX Researcher to join their team for an initial three-month contract. Job Responsibilities/Objectives You'll lead our understanding of user behaviours, needs, and motivations, setting the direction for UX Research across a business or product line. You'll bring expertise in a wide range of research and testing methods, and your insights will directly influence strategy and design decisions. Along the way, you'll also play a supportive role in mentoring fellow researchers, helping the team grow stronger together Focuses on customer and user needs by understanding use cases, integrating UX feedback into design, aligning teams to meet expectations, sharing insights, and analysing market segments and competitors. Applies creative problem solving by thoroughly analysing briefs, exploring multiple perspectives, collaborating with stakeholders and designers, and using research insights and reflection to guide and test solutions. Leads user-centred product design by applying diverse UX research techniques, mentoring junior team members, producing research documentation, and collaborating with UX and visual designers to shape both structure and visual identity. Uses data-driven analysis and testing to inform strategy by regularly testing with users, establishing key metrics, iterating research methods, summarising insights, and identifying data gaps to improve decision-making. Demonstrates strong technical research skills by expertly using relevant tools and software across varied contexts, mentoring junior researchers, and collaborating effectively with tech teams. Practices self-development by taking ownership of growth, engaging in regular feedback, aligning with business needs, learning from experience, and leveraging networks to build challenges into current work. Effectively solves problems by gathering facts from multiple sources, analysing issues thoroughly, and independently managing day-to-day challenges. Is recognised as an innovative thinker who develops and implements new ideas, integrates diverse perspectives, and challenges the status quo to create fresh opportunities. Communicates clearly and effectively by giving direction, actively listening and questioning to understand others, and providing business context to aid understanding. Encourages collaboration and teamwork by fostering open communication, resolving conflicts, removing performance barriers, and promoting cross-team cooperation. Effectively builds strong working relationships by collaborating respectfully, resolving conflicts constructively, and fostering team cohesion. Required Skills/Experience The ideal candidate will have the following: Deep understanding of UX research best practices and tools. Design and oversee user research initiatives, leveraging methods such as ethnographic studies, usability testing, and analytics. Build strong relationships across teams and functions, fostering collaboration in research and design efforts. Bachelors or Masters degree in a design subject (Psychology, UX, HCI, Product Design, Design, Graphic Design, etc discipline) is preferred, but not required. Previous experience working on technical products for development and/or engineering teams could be beneficial. If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
Job Title Senior UX Researcher - Store Experience (Cash Management) Location London / UK Based Remuneration 550- 650 per day (via Umbrella Company) Contract Details Temporary, 6 months, Full Time Responsibilities Research Ownership & Delivery Own and lead UX research for the cash management and handling programme, with support from a Senior Research Lead. Develop a deep understanding of current cash handling processes used by store colleagues. Identify user groups, roles, motivations, and constraints related to cash systems. Map out end-to-end cash management journeys in their existing state ("as-is"). Insight & Impact Identify strengths and weaknesses in current cash management tooling and processes. Surface user needs, pain points, and job-to-be-done insights to inform the design of a new in-house system. Deliver structured, evidence-based findings that directly inform UX design, product decisions, and system architecture. Collaboration Work closely with UX Designers, Product Managers, Engineers, and Data teams. Partner with design and product leadership to ensure research insights are embedded in decision-making. Help teams balance business constraints with colleague needs. Ways of Working Scope, plan, and conduct qualitative research, including contextual inquiry and in-store observations. Conduct interviews with store colleagues, journey mapping, and usability testing as necessary. Communicate insights clearly and efficiently to a wide range of stakeholders. The Opportunity Join our client in a pivotal role as a Senior UX Researcher, where you will support a vital cash management transformation programme impacting store colleagues across the UK. With an ambitious shift to an in-house cash management system, your insights will guide the design and implementation of this change. This hands-on, field-based position requires collaboration with store operations and will involve time spent in-store conducting research. About You Essential Experience Senior-level UX Research experience with complex digital products. Strong background in qualitative research and mixed-method approaches. Proven ability to translate real-world behaviors into clear insights and recommendations. Experience influencing design and product direction in an agile environment. Highly Desirable Experience in retail, logistics, or frontline environments. Exposure to cash handling, payments, or operational systems. Strong understanding of software as part of end-to-end service design. Experience working within large enterprise organizations. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities , and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Due to the high volume of applications we receive, we are unable to respond to everyone individually. If you do not hear from us within 48 hours of applying, please assume that your application has been unsuccessful on this occasion.
May 20, 2026
Contractor
Job Title Senior UX Researcher - Store Experience (Cash Management) Location London / UK Based Remuneration 550- 650 per day (via Umbrella Company) Contract Details Temporary, 6 months, Full Time Responsibilities Research Ownership & Delivery Own and lead UX research for the cash management and handling programme, with support from a Senior Research Lead. Develop a deep understanding of current cash handling processes used by store colleagues. Identify user groups, roles, motivations, and constraints related to cash systems. Map out end-to-end cash management journeys in their existing state ("as-is"). Insight & Impact Identify strengths and weaknesses in current cash management tooling and processes. Surface user needs, pain points, and job-to-be-done insights to inform the design of a new in-house system. Deliver structured, evidence-based findings that directly inform UX design, product decisions, and system architecture. Collaboration Work closely with UX Designers, Product Managers, Engineers, and Data teams. Partner with design and product leadership to ensure research insights are embedded in decision-making. Help teams balance business constraints with colleague needs. Ways of Working Scope, plan, and conduct qualitative research, including contextual inquiry and in-store observations. Conduct interviews with store colleagues, journey mapping, and usability testing as necessary. Communicate insights clearly and efficiently to a wide range of stakeholders. The Opportunity Join our client in a pivotal role as a Senior UX Researcher, where you will support a vital cash management transformation programme impacting store colleagues across the UK. With an ambitious shift to an in-house cash management system, your insights will guide the design and implementation of this change. This hands-on, field-based position requires collaboration with store operations and will involve time spent in-store conducting research. About You Essential Experience Senior-level UX Research experience with complex digital products. Strong background in qualitative research and mixed-method approaches. Proven ability to translate real-world behaviors into clear insights and recommendations. Experience influencing design and product direction in an agile environment. Highly Desirable Experience in retail, logistics, or frontline environments. Exposure to cash handling, payments, or operational systems. Strong understanding of software as part of end-to-end service design. Experience working within large enterprise organizations. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities , and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Due to the high volume of applications we receive, we are unable to respond to everyone individually. If you do not hear from us within 48 hours of applying, please assume that your application has been unsuccessful on this occasion.
