Location East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber Introduction: These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding. HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital. DTS is committed to being a great place to work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you'll find flexible working, an inclusive culture and a place where your opinion is valued. Please follow the link below for further information about HMCTS. Main Purpose of the Role: The successful candidate will be responsible for delivering agreed business analysis outcomes. This includes gathering and documenting business requirements, managing stakeholders, and identifying and tracking risks, issues, and dependencies. You will also support the understanding of data management needs from a business perspective. You will be experienced in applying a range of business analysis tools and techniques, adapting your approach to suit different stakeholders and scenarios. The role offers the opportunity to further develop your BA skills while building strong relationships with senior stakeholders, supporting your progression towards becoming a key member of the Business Analysis community. Key Responsibilities: Work with the Lead Business Analyst and senior stakeholders to define the project scope, goals and objectives, and identify the required business analysis activity. Develop a clear understanding of the project landscape, including sponsors, stakeholders, subject matter experts, and key delivery milestones. Produce business analysis delivery plans to support wider project planning and set expectations with stakeholders. Lead workshops and stakeholder engagement sessions to gather, understand and refine requirements, enabling effective and efficient change. Manage the delivery of business analysis outputs, including monitoring risks, issues, dependencies and constraints that may impact delivery. Support business analysis activities across the full project lifecycle, including procurement, design, build, testing and deployment. Ensure business processes and policy objectives are clearly understood and reflected within product and delivery teams. Support the delivery of business and technology change within your area, contributing to the development of products and services. Lead approaches to defining and analysing problems, ensuring clear and structured investigation. Work collaboratively with user researchers, service designers and technical architects to analyse problem areas and inform strategic decision-making within the Business Analysis community. Define success measures and establish approaches to monitor performance throughout the service lifecycle. Assess and compare delivery approaches, measuring outcomes to support continuous improvement. Contribute to the development and refinement of business cases, ensuring they are supported by proportionate, high-quality evidence throughout the product and service lifecycle. Skills and Experience: Able to gather and analyse information to develop recommendations for service improvements. Experience working with both technical and non-technical stakeholders, ensuring requirements are clearly understood and outputs are communicated effectively. Proven ability to analyse large volumes of complex information and use this to develop practical solutions. Experience designing, interpreting and executing test plans. Strong experience in requirements elicitation and management. Ability to map and refine 'as-is' and 'to-be' processes. Strong facilitation skills, with the ability to bring together technical and non-technical stakeholders and reach shared understanding. Excellent stakeholder engagement skills. Demonstrated problem-solving ability, with experience delivering at pace as part of a team. Ability to make informed decisions within agreed parameters. Strong written and verbal communication skills. Essential Criteria: Strong knowledge of HMCTS, particularly within a digital environment, or experience within a similar organisation. Extensive experience applying business analysis principles, tools and techniques. Proactive approach, with a commitment to continuous improvement and adoption of business analysis best practice. Experience working in multidisciplinary teams alongside product managers, user researchers and service designers. Skilled at gathering and analysing evidence from a range of sources using both standard and tailored approaches. Ability to identify and support the management of risks, issues, assumptions and dependencies across services. Good understanding of agile methodologies, with experience working in agile delivery teams. Ability to model complex processes across multiple business functions or programmes.
Jun 15, 2026
Full time
Location East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber Introduction: These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding. HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital. DTS is committed to being a great place to work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you'll find flexible working, an inclusive culture and a place where your opinion is valued. Please follow the link below for further information about HMCTS. Main Purpose of the Role: The successful candidate will be responsible for delivering agreed business analysis outcomes. This includes gathering and documenting business requirements, managing stakeholders, and identifying and tracking risks, issues, and dependencies. You will also support the understanding of data management needs from a business perspective. You will be experienced in applying a range of business analysis tools and techniques, adapting your approach to suit different stakeholders and scenarios. The role offers the opportunity to further develop your BA skills while building strong relationships with senior stakeholders, supporting your progression towards becoming a key member of the Business Analysis community. Key Responsibilities: Work with the Lead Business Analyst and senior stakeholders to define the project scope, goals and objectives, and identify the required business analysis activity. Develop a clear understanding of the project landscape, including sponsors, stakeholders, subject matter experts, and key delivery milestones. Produce business analysis delivery plans to support wider project planning and set expectations with stakeholders. Lead workshops and stakeholder engagement sessions to gather, understand and refine requirements, enabling effective and efficient change. Manage the delivery of business analysis outputs, including monitoring risks, issues, dependencies and constraints that may impact delivery. Support business analysis activities across the full project lifecycle, including procurement, design, build, testing and deployment. Ensure business processes and policy objectives are clearly understood and reflected within product and delivery teams. Support the delivery of business and technology change within your area, contributing to the development of products and services. Lead approaches to defining and analysing problems, ensuring clear and structured investigation. Work collaboratively with user researchers, service designers and technical architects to analyse problem areas and inform strategic decision-making within the Business Analysis community. Define success measures and establish approaches to monitor performance throughout the service lifecycle. Assess and compare delivery approaches, measuring outcomes to support continuous improvement. Contribute to the development and refinement of business cases, ensuring they are supported by proportionate, high-quality evidence throughout the product and service lifecycle. Skills and Experience: Able to gather and analyse information to develop recommendations for service improvements. Experience working with both technical and non-technical stakeholders, ensuring requirements are clearly understood and outputs are communicated effectively. Proven ability to analyse large volumes of complex information and use this to develop practical solutions. Experience designing, interpreting and executing test plans. Strong experience in requirements elicitation and management. Ability to map and refine 'as-is' and 'to-be' processes. Strong facilitation skills, with the ability to bring together technical and non-technical stakeholders and reach shared understanding. Excellent stakeholder engagement skills. Demonstrated problem-solving ability, with experience delivering at pace as part of a team. Ability to make informed decisions within agreed parameters. Strong written and verbal communication skills. Essential Criteria: Strong knowledge of HMCTS, particularly within a digital environment, or experience within a similar organisation. Extensive experience applying business analysis principles, tools and techniques. Proactive approach, with a commitment to continuous improvement and adoption of business analysis best practice. Experience working in multidisciplinary teams alongside product managers, user researchers and service designers. Skilled at gathering and analysing evidence from a range of sources using both standard and tailored approaches. Ability to identify and support the management of risks, issues, assumptions and dependencies across services. Good understanding of agile methodologies, with experience working in agile delivery teams. Ability to model complex processes across multiple business functions or programmes.
12-Month Contract | Inside IR35 We are looking for experienced Lead Software Engineers to play a key role in designing, developing, and improving secure, scalable digital services that support critical government functions. Location Hybrid working - 40% office-based (approximately 2 days per week) in one of the following locations: London Manchester Birmingham Cardiff Darlington Key Responsibilities Lead the design and delivery of scalable software solutions Translate user and business requirements into technical solutions Develop secure, high-quality, test-driven code Support and maintain live services, ensuring performance and reliability Collaborate closely with Business Analysts, Designers, User Researchers, and Developers Provide technical leadership across multiple workstreams Drive continuous improvement of engineering practices and processes Ensure successful integration across complex systems Technical Environment Python Django Agile delivery environment Government Digital Service (GDS) aligned development Essential Skills & Experience Strong commercial experience with Python and Django Proven system design and architecture experience Strong communication and stakeholder engagement skills Experience working within Agile, multidisciplinary teams Ability to operate effectively in secure, structured environments Typically 5+ years' experience, ideally 8-10 years Team Structure You'll join a multidisciplinary team of approximately 27 people, working across four Agile squads consisting of Senior Developers, Business Analysts, and User-Centred Design specialists.
Jun 15, 2026
Contractor
12-Month Contract | Inside IR35 We are looking for experienced Lead Software Engineers to play a key role in designing, developing, and improving secure, scalable digital services that support critical government functions. Location Hybrid working - 40% office-based (approximately 2 days per week) in one of the following locations: London Manchester Birmingham Cardiff Darlington Key Responsibilities Lead the design and delivery of scalable software solutions Translate user and business requirements into technical solutions Develop secure, high-quality, test-driven code Support and maintain live services, ensuring performance and reliability Collaborate closely with Business Analysts, Designers, User Researchers, and Developers Provide technical leadership across multiple workstreams Drive continuous improvement of engineering practices and processes Ensure successful integration across complex systems Technical Environment Python Django Agile delivery environment Government Digital Service (GDS) aligned development Essential Skills & Experience Strong commercial experience with Python and Django Proven system design and architecture experience Strong communication and stakeholder engagement skills Experience working within Agile, multidisciplinary teams Ability to operate effectively in secure, structured environments Typically 5+ years' experience, ideally 8-10 years Team Structure You'll join a multidisciplinary team of approximately 27 people, working across four Agile squads consisting of Senior Developers, Business Analysts, and User-Centred Design specialists.
Location Successful candidates may be based in any of our office locations - Cardiff , Glasgow or London . We especially welcome applicants from Cardiff and Glasgow. About the job Job summary Ofgem is working at the forefront of the transition to a greener, fairer energy system, supporting the development of new regulatory frameworks that protect consumers and enable innovation across rapidly evolving markets. We're looking for a Senior Technical Business Analyst to join our Heat Networks team and play a key role in designing and delivering the digital services that will underpin future regulation. We're offering a two-year fixed-term opportunity to work on a high-profile and business-critical programme that will shape how heat networks are regulated for the first time. This role sits at the heart of a major transformation, supporting the design and delivery of new digital capabilities that enable Ofgem to monitor, regulate and interact with the market effectively. This is an exciting role for someone who enjoys tackling complex problems, working across technical and non-technical teams, and translating business needs into effective digital solutions. You'll play a central role in analysing requirements, modelling business processes and helping deliver a user-centred regulatory service that meets Government Digital Service standards. Working within a specialist and fast-paced area of Ofgem, you'll support the development of a new digital platform that will enable activities such as authorisation, licensing, market monitoring and payments. You'll contribute to shaping how services are designed, built and improved, ensuring they are efficient, scalable and aligned with user needs. The role offers significant scope to influence the end-to-end delivery of digital services, from discovery through to live operations. You'll lead on business analysis activities including requirements gathering, stakeholder engagement, process modelling and continuous improvement, while also supporting ongoing service optimisation using live operational data and user feedback. We have a critical purpose to deliver a robust and effective regulatory framework for heat networks, ensuring the market works fairly for consumers while supporting the transition to a low-carbon future. Join us in helping build the systems, services and capabilities that will enable Ofgem to regulate this evolving sector with confidence and impact. Read on and find out more. Job description Key Responsibilities Strategic analysis, internal and external environment analysis, root cause analysis Business process modelling, analysing business needs, modelling system data Evaluating options, defining requirements, gap analysis and improving business processes Stakeholder analysis and management Requirements elicitation, workshopping, interviewing, prototyping Business case creation Delivery of user-centric business solutions with agile working Monitoring live service performance, analysing operational metrics, and managing the triage of defects to support ongoing service health. Leading Continuous Improvement (CI) activities by analysing user feedback to refine and optimise existing digital services. Key Outputs and Deliverables Well defined functional, non-functional, general and technical requirements User journeys and user stories with acceptance criteria "As-Is", "To-Be" business process models, GAP analysis Business cases to support technology related spending proposals Stakeholder management strategies. Prioritised CI backlogs and live service optimisation proposals. Person specification Essential Criteria Experience in business analysis within the software development lifecycle. You will have extensive experience in taking products through discovery, alpha and beta phases to live operations, focusing on user centric design, iterative development and continuous improvement to deliver high quality digital services (Lead Criteria) . User focus. You have experience in both user needs and desires of the user. You will have experience collaborating with user researchers and champion user research to focus on all users. Business Modelling. You have experience in modelling more advanced and complex situations across more than one business function or programme. Business improvement process. You have experience in analysing current services and processes and can identify and implement opportunities to optimise these. Stakeholder relationship management. You have experience in influencing stakeholders at the highest levels and manage relationships effectively. Experience working within an Agile environment in which you can identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes. You are adept at balancing the delivery of new features within the management of live service defect resolution. Desirable Criteria Experience of working with Salesforce. Experience of Government Digital Service standards and assessments
Jun 15, 2026
Full time
Location Successful candidates may be based in any of our office locations - Cardiff , Glasgow or London . We especially welcome applicants from Cardiff and Glasgow. About the job Job summary Ofgem is working at the forefront of the transition to a greener, fairer energy system, supporting the development of new regulatory frameworks that protect consumers and enable innovation across rapidly evolving markets. We're looking for a Senior Technical Business Analyst to join our Heat Networks team and play a key role in designing and delivering the digital services that will underpin future regulation. We're offering a two-year fixed-term opportunity to work on a high-profile and business-critical programme that will shape how heat networks are regulated for the first time. This role sits at the heart of a major transformation, supporting the design and delivery of new digital capabilities that enable Ofgem to monitor, regulate and interact with the market effectively. This is an exciting role for someone who enjoys tackling complex problems, working across technical and non-technical teams, and translating business needs into effective digital solutions. You'll play a central role in analysing requirements, modelling business processes and helping deliver a user-centred regulatory service that meets Government Digital Service standards. Working within a specialist and fast-paced area of Ofgem, you'll support the development of a new digital platform that will enable activities such as authorisation, licensing, market monitoring and payments. You'll contribute to shaping how services are designed, built and improved, ensuring they are efficient, scalable and aligned with user needs. The role offers significant scope to influence the end-to-end delivery of digital services, from discovery through to live operations. You'll lead on business analysis activities including requirements gathering, stakeholder engagement, process modelling and continuous improvement, while also supporting ongoing service optimisation using live operational data and user feedback. We have a critical purpose to deliver a robust and effective regulatory framework for heat networks, ensuring the market works fairly for consumers while supporting the transition to a low-carbon future. Join us in helping build the systems, services and capabilities that will enable Ofgem to regulate this evolving sector with confidence and impact. Read on and find out more. Job description Key Responsibilities Strategic analysis, internal and external environment analysis, root cause analysis Business process modelling, analysing business needs, modelling system data Evaluating options, defining requirements, gap analysis and improving business processes Stakeholder analysis and management Requirements elicitation, workshopping, interviewing, prototyping Business case creation Delivery of user-centric business solutions with agile working Monitoring live service performance, analysing operational metrics, and managing the triage of defects to support ongoing service health. Leading Continuous Improvement (CI) activities by analysing user feedback to refine and optimise existing digital services. Key Outputs and Deliverables Well defined functional, non-functional, general and technical requirements User journeys and user stories with acceptance criteria "As-Is", "To-Be" business process models, GAP analysis Business cases to support technology related spending proposals Stakeholder management strategies. Prioritised CI backlogs and live service optimisation proposals. Person specification Essential Criteria Experience in business analysis within the software development lifecycle. You will have extensive experience in taking products through discovery, alpha and beta phases to live operations, focusing on user centric design, iterative development and continuous improvement to deliver high quality digital services (Lead Criteria) . User focus. You have experience in both user needs and desires of the user. You will have experience collaborating with user researchers and champion user research to focus on all users. Business Modelling. You have experience in modelling more advanced and complex situations across more than one business function or programme. Business improvement process. You have experience in analysing current services and processes and can identify and implement opportunities to optimise these. Stakeholder relationship management. You have experience in influencing stakeholders at the highest levels and manage relationships effectively. Experience working within an Agile environment in which you can identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes. You are adept at balancing the delivery of new features within the management of live service defect resolution. Desirable Criteria Experience of working with Salesforce. Experience of Government Digital Service standards and assessments
Locations: East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber The Role Please note this role requires you to pass Security Check clearance. Please click on the link for details. We're recruiting for a Lead Developer here at Justice Digital , to be part of our warm and collaborative Developer Experience team which sits in the Office of the Chief Technology Officer (OCTO). This role aligns against the Lead Developer Role from the Government Digital and Data Framework OCTO sets technical direction across the organisation. It defines standards, shapes platforms and ways of working, and supports teams to build and operate services that are secure, reliable and sustainable. This role focuses on improving how engineers work by defining standards and ensuring they are implemented through shared tooling rather than guidance alone. You will play an integral part in central teams responsible for Developer Experience (DevX) and the Developer Portal, working closely with platform, security and architecture teams. You'll be confident working with other developers on our tech stack and comfortable learning new technologies and systems. We use a variety of different technologies and will work with you to place you in a team that matches your skills, interests and aspirations wherever possible. You will work with user researchers, product managers, designers, delivery managers, technical architects and content specialists who share a vision for improving government through smarter use of technology. You can find more details of the Benefits we offer here . To help picture your life at MoJ Justice Digital, Data and Science please take a look at our blog. Our Tech Stack We use a range of technologies and we're looking for people who specialise in one or more of them (Python or Java) and who love learning new languages and frameworks. For example, we might use Python to write our application code, Circle CI or GitHub Actions for CI/CD, Sentry for application monitoring, Kubernetes and Docker to schedule and run our services (read about our Cloud Platform), AWS for most of our infrastructure, GOV.UK Design System for our web interfaces and use Macbook Pros. For front-end development, we value a robust understanding of the underlying web technologies. We value well-maintained, open-source tools that can be used to produce semantic HTML, performant CSS and unobtrusive JavaScript or TypeScript, and we assess all our services against accessibility criteria. We're happy to help you learn our tech stack once you're part of our team, and do not require an exact match in your experience of languages. Check out GitHub for a closer look at the technologies we use, and a complete list of services that we build and maintain. We subscribe to the manifesto for agile software development. Our Community We currently have over 200+ experienced developers who make up the engineering community across the MoJ. You will coach and mentor junior colleagues and take part in informal support networks with your peers. You will be encouraged to play an active role in the engineering community and culture. We take the responsibility of supportive and effective line management very seriously. We will value the skills you bring to the civil service and help you to build on them. When the time is right, we will support moving between teams or government departments to learn different technologies, or take on more responsibility, according to your career goals. Take a look at our developer blog to get a sense of our work and culture. Key Responsibilities This role combines a number of key disciplines in addition to hands-on development and writing code. You will inspire, mentor, coach, manage and lead software developers within a business domain. You will also focus on generating a culture of quality, maintaining balance between building sustainable well architected products and unlocking citizen value early The areas of your responsibility for leadership will shift between people, architecture, development and product strategy, depending on context and need You will contribute to the technical leadership in DevX team, specifically Developer Tooling. There will be opportunity to line manage several Senior Developers as the team expands into Developer Portal. Technical Leadership Taking responsibility for tickets and releasing production ready code Collaborate with Technical Architects and Product Managers to set product direction Collaborate with Technical Architects to help in the design of systems and implementation of coherent and sustainable technical roadmaps Lead discussions with Developers to nurture consensus on technical/team decisions Support backlog refinement, helping plan, define and prioritise actionable tasks for the team Build inclusivity and understanding by promoting strategies to share technical knowledge of our systems with appropriate documentation and other activities Support Delivery Managers in unblocking value where necessary and/or honest representations of effort in an agile environment as the teams learn more Engineering Management Managing, coaching and growing people with a focus on their wellbeing and development Support Delivery Managers in improving team maturity Engineering Profession Work with your local Principal Developer and the wider community to improve and maintain good coding standards and practices Help provide feedback on wider technical strategy of your business unit Share knowledge and build enthusiasm for sharing via activities like brown bags, cooperative workshops, chat discussions and other means Encourage open discussion and drive communities in our primary communication tools Have a mindset for growth and learning looking for emerging technologies, tools and good practice Help build and maintain a diverse, inclusive culture across the development community, growing awareness, inclusivity, and balance Take part in the recruitment and onboarding of other Developers If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply! Person Specification Essential You can demonstrate proven experience of Python or Java. You have experience of software development and writing production ready code. You have experience nurturing a culture of good software practice that makes change easy. You can share evidence of growing your skills in technical leadership, and advocating for your team. You have coached other people. You have contributed towards building a high performing, inclusive team culture. You have experience in delivering better value sooner and safer, through DevOps, XP or other ways of working that lead to agility and collaboration. You enjoy building long-lasting relationships and trust with others. You have proven technical leadership skills. You have grown sustainable teams. Willingness to be assessed against the requirements for SC clearance.
Jun 15, 2026
Full time
Locations: East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber The Role Please note this role requires you to pass Security Check clearance. Please click on the link for details. We're recruiting for a Lead Developer here at Justice Digital , to be part of our warm and collaborative Developer Experience team which sits in the Office of the Chief Technology Officer (OCTO). This role aligns against the Lead Developer Role from the Government Digital and Data Framework OCTO sets technical direction across the organisation. It defines standards, shapes platforms and ways of working, and supports teams to build and operate services that are secure, reliable and sustainable. This role focuses on improving how engineers work by defining standards and ensuring they are implemented through shared tooling rather than guidance alone. You will play an integral part in central teams responsible for Developer Experience (DevX) and the Developer Portal, working closely with platform, security and architecture teams. You'll be confident working with other developers on our tech stack and comfortable learning new technologies and systems. We use a variety of different technologies and will work with you to place you in a team that matches your skills, interests and aspirations wherever possible. You will work with user researchers, product managers, designers, delivery managers, technical architects and content specialists who share a vision for improving government through smarter use of technology. You can find more details of the Benefits we offer here . To help picture your life at MoJ Justice Digital, Data and Science please take a look at our blog. Our Tech Stack We use a range of technologies and we're looking for people who specialise in one or more of them (Python or Java) and who love learning new languages and frameworks. For example, we might use Python to write our application code, Circle CI or GitHub Actions for CI/CD, Sentry for application monitoring, Kubernetes and Docker to schedule and run our services (read about our Cloud Platform), AWS for most of our infrastructure, GOV.UK Design System for our web interfaces and use Macbook Pros. For front-end development, we value a robust understanding of the underlying web technologies. We value well-maintained, open-source tools that can be used to produce semantic HTML, performant CSS and unobtrusive JavaScript or TypeScript, and we assess all our services against accessibility criteria. We're happy to help you learn our tech stack once you're part of our team, and do not require an exact match in your experience of languages. Check out GitHub for a closer look at the technologies we use, and a complete list of services that we build and maintain. We subscribe to the manifesto for agile software development. Our Community We currently have over 200+ experienced developers who make up the engineering community across the MoJ. You will coach and mentor junior colleagues and take part in informal support networks with your peers. You will be encouraged to play an active role in the engineering community and culture. We take the responsibility of supportive and effective line management very seriously. We will value the skills you bring to the civil service and help you to build on them. When the time is right, we will support moving between teams or government departments to learn different technologies, or take on more responsibility, according to your career goals. Take a look at our developer blog to get a sense of our work and culture. Key Responsibilities This role combines a number of key disciplines in addition to hands-on development and writing code. You will inspire, mentor, coach, manage and lead software developers within a business domain. You will also focus on generating a culture of quality, maintaining balance between building sustainable well architected products and unlocking citizen value early The areas of your responsibility for leadership will shift between people, architecture, development and product strategy, depending on context and need You will contribute to the technical leadership in DevX team, specifically Developer Tooling. There will be opportunity to line manage several Senior Developers as the team expands into Developer Portal. Technical Leadership Taking responsibility for tickets and releasing production ready code Collaborate with Technical Architects and Product Managers to set product direction Collaborate with Technical Architects to help in the design of systems and implementation of coherent and sustainable technical roadmaps Lead discussions with Developers to nurture consensus on technical/team decisions Support backlog refinement, helping plan, define and prioritise actionable tasks for the team Build inclusivity and understanding by promoting strategies to share technical knowledge of our systems with appropriate documentation and other activities Support Delivery Managers in unblocking value where necessary and/or honest representations of effort in an agile environment as the teams learn more Engineering Management Managing, coaching and growing people with a focus on their wellbeing and development Support Delivery Managers in improving team maturity Engineering Profession Work with your local Principal Developer and the wider community to improve and maintain good coding standards and practices Help provide feedback on wider technical strategy of your business unit Share knowledge and build enthusiasm for sharing via activities like brown bags, cooperative workshops, chat discussions and other means Encourage open discussion and drive communities in our primary communication tools Have a mindset for growth and learning looking for emerging technologies, tools and good practice Help build and maintain a diverse, inclusive culture across the development community, growing awareness, inclusivity, and balance Take part in the recruitment and onboarding of other Developers If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply! Person Specification Essential You can demonstrate proven experience of Python or Java. You have experience of software development and writing production ready code. You have experience nurturing a culture of good software practice that makes change easy. You can share evidence of growing your skills in technical leadership, and advocating for your team. You have coached other people. You have contributed towards building a high performing, inclusive team culture. You have experience in delivering better value sooner and safer, through DevOps, XP or other ways of working that lead to agility and collaboration. You enjoy building long-lasting relationships and trust with others. You have proven technical leadership skills. You have grown sustainable teams. Willingness to be assessed against the requirements for SC clearance.
Location Bristol, Manchester About the job Job summary The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government. Our priorities are to drive a modern digital government, by: joining up public sector services harnessing the power of AI for the public good strengthening and extending our digital and data public infrastructure elevating leadership and investing in talent funding for outcomes and procuring for growth and innovation committing to transparency and driving accountability We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK's geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government. We're part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol. The Government Digital Service is where talent translates into impact. From your first day, you'll be working with some of the world's most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale. Join us for rewarding work that makes a difference across the UK. You'll solve some of the nation's highest-priority digital challenges, helping millions of people access services they need GOV.UK is the trusted online home for government information and services, every week millions of people rely on it to complete essential and often life-changing tasks. GOV.UK also supports government colleagues to publish content, ensuring accurate and accessible information is always available to the public. Job description As a Performance Analyst you'll: deliver analysis, especially using digital analytics, to help product owners make decisions based on evidence help the project team to measure and assess outcomes, for example, 'what success looks like', developing hypotheses and measurement frameworks identify where user experience can be improved and working with teams to overcome barriers work closely with user researchers to combine the 'what' and 'why' of user behaviour provide recommendations for action based on user data in easily understandable and engaging ways - such as show and tells, blog posts, dashboards, slide deck presentations work on GA4 data layer implementations from start to finish, including planning, designing schema, deployment, and ongoing optimisation be utilising Google Tag Manager (GTM) and SQL, enabling you to implement and troubleshoot GA4 tagging be feeding into data architecture plans that ensure accurate and reliable data collection. Including setting up and maintaining data validation processes specific to GA4, and contributing to data processing pipelines that create clean, and useful analytics outputs contribute to the performance analysis community; assisting with training and knowledge sharing of digital analysis principles to wider audiences and expanding your own and others' performance analysis skills Person specification We're interested in people who: can demonstrate strong proficiency with digital analytics platforms, such as Google Analytics (specifically GA4) working with high volumes of data are experienced using analytical environments to evaluate and analyse data, including GCP (Google Cloud Platform), for example tools such as Google BigQuery, Dataform, social media analytics and APIs have experience in creating performance frameworks - specifically what good looks like and how it should be measured (KPIs) possess experience of working in an agile, project-based environment, focussed on delivering user needs succeed in developing implementation strategies - including data architecture, quality assurance and administration have knowledge in running A/B and multivariate testing, including the selection and setting up of appropriate tooling understand and have practical experience of using different data tools to transform and analyse different data sets. Understanding of and practical experience with data analysis and visualisation tools, e.g. Looker Studio and languages e.g. SQL or python can gather and understand technical requirements. Is able to work collaboratively with developers and other data professions to support building suitable technical solutions such as analytics tracking or data pipelines demonstrates strong attention to detail when working with data to ensure accuracy and reliability
Jun 15, 2026
Full time
Location Bristol, Manchester About the job Job summary The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government. Our priorities are to drive a modern digital government, by: joining up public sector services harnessing the power of AI for the public good strengthening and extending our digital and data public infrastructure elevating leadership and investing in talent funding for outcomes and procuring for growth and innovation committing to transparency and driving accountability We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK's geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government. We're part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol. The Government Digital Service is where talent translates into impact. From your first day, you'll be working with some of the world's most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale. Join us for rewarding work that makes a difference across the UK. You'll solve some of the nation's highest-priority digital challenges, helping millions of people access services they need GOV.UK is the trusted online home for government information and services, every week millions of people rely on it to complete essential and often life-changing tasks. GOV.UK also supports government colleagues to publish content, ensuring accurate and accessible information is always available to the public. Job description As a Performance Analyst you'll: deliver analysis, especially using digital analytics, to help product owners make decisions based on evidence help the project team to measure and assess outcomes, for example, 'what success looks like', developing hypotheses and measurement frameworks identify where user experience can be improved and working with teams to overcome barriers work closely with user researchers to combine the 'what' and 'why' of user behaviour provide recommendations for action based on user data in easily understandable and engaging ways - such as show and tells, blog posts, dashboards, slide deck presentations work on GA4 data layer implementations from start to finish, including planning, designing schema, deployment, and ongoing optimisation be utilising Google Tag Manager (GTM) and SQL, enabling you to implement and troubleshoot GA4 tagging be feeding into data architecture plans that ensure accurate and reliable data collection. Including setting up and maintaining data validation processes specific to GA4, and contributing to data processing pipelines that create clean, and useful analytics outputs contribute to the performance analysis community; assisting with training and knowledge sharing of digital analysis principles to wider audiences and expanding your own and others' performance analysis skills Person specification We're interested in people who: can demonstrate strong proficiency with digital analytics platforms, such as Google Analytics (specifically GA4) working with high volumes of data are experienced using analytical environments to evaluate and analyse data, including GCP (Google Cloud Platform), for example tools such as Google BigQuery, Dataform, social media analytics and APIs have experience in creating performance frameworks - specifically what good looks like and how it should be measured (KPIs) possess experience of working in an agile, project-based environment, focussed on delivering user needs succeed in developing implementation strategies - including data architecture, quality assurance and administration have knowledge in running A/B and multivariate testing, including the selection and setting up of appropriate tooling understand and have practical experience of using different data tools to transform and analyse different data sets. Understanding of and practical experience with data analysis and visualisation tools, e.g. Looker Studio and languages e.g. SQL or python can gather and understand technical requirements. Is able to work collaboratively with developers and other data professions to support building suitable technical solutions such as analytics tracking or data pipelines demonstrates strong attention to detail when working with data to ensure accuracy and reliability
Location Newport, NP10 8QQ About the job Job summary Lead User Researcher At the IPO, as a Lead User Researcher, you will be a key member of the user research team, working at the forefront of our digital Transformation program. You will work to deliver radical changes to our services that meet the needs of our customers and our colleagues. You will have strong experience of practical user research and an understanding of different methodologies. You will be able to plan, lead and execute user research activities in your allocated project and be able to lead, support and collaborate across projects and professions when needed. You will be joining a well-established, inclusive and close-knit team of professionals who are passionate about improving the experiences of our users. You can expect a warm welcome, and to be supported in all aspects of personal and professional development. You'll be encouraged to spend time developing your skills and supported to gain or maintain professional qualifications and accreditations. This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at least 20% of their time working onsite from one of our offices. This role is based in our Newport Office . The requirement for attendance at an office location can vary by role so we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office. Job description At this level, you will be expected to: Plan and deliver user research to support your allocated project Support and champion user-centred practices in teams to ensure that teams take a user-centred approach to service design and delivery Work with others to align user research activities with wider plans to inform a service proposition Mentor, coach and train B1 (junior)/B2 (mid-weight)/B3 (Senior) User Researchers (line management is not currently required, but may feature as the team grows) Lead user research planning - define research objectives, methodology, sampling approach and give recommendations, ensuring that the needs of all users are considered in design and delivery. Lead the application of user research methods in practise and provide support and advice to colleagues on choice of methods where required to increase your user research toolkit. Lead the development and promotion of research strategies to understand user needs for a service, and continually test and improve the service Confidently present findings that inform wider decisions to key internal and external stakeholders and support at departmental service assessments Actively contribute to the user research community across government Person specification Experience in delivering user research in an AGILE project environment Strong understanding of user-centred practices Strong understanding of the GDS Service Manual
Jun 15, 2026
Full time
Location Newport, NP10 8QQ About the job Job summary Lead User Researcher At the IPO, as a Lead User Researcher, you will be a key member of the user research team, working at the forefront of our digital Transformation program. You will work to deliver radical changes to our services that meet the needs of our customers and our colleagues. You will have strong experience of practical user research and an understanding of different methodologies. You will be able to plan, lead and execute user research activities in your allocated project and be able to lead, support and collaborate across projects and professions when needed. You will be joining a well-established, inclusive and close-knit team of professionals who are passionate about improving the experiences of our users. You can expect a warm welcome, and to be supported in all aspects of personal and professional development. You'll be encouraged to spend time developing your skills and supported to gain or maintain professional qualifications and accreditations. This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at least 20% of their time working onsite from one of our offices. This role is based in our Newport Office . The requirement for attendance at an office location can vary by role so we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office. Job description At this level, you will be expected to: Plan and deliver user research to support your allocated project Support and champion user-centred practices in teams to ensure that teams take a user-centred approach to service design and delivery Work with others to align user research activities with wider plans to inform a service proposition Mentor, coach and train B1 (junior)/B2 (mid-weight)/B3 (Senior) User Researchers (line management is not currently required, but may feature as the team grows) Lead user research planning - define research objectives, methodology, sampling approach and give recommendations, ensuring that the needs of all users are considered in design and delivery. Lead the application of user research methods in practise and provide support and advice to colleagues on choice of methods where required to increase your user research toolkit. Lead the development and promotion of research strategies to understand user needs for a service, and continually test and improve the service Confidently present findings that inform wider decisions to key internal and external stakeholders and support at departmental service assessments Actively contribute to the user research community across government Person specification Experience in delivering user research in an AGILE project environment Strong understanding of user-centred practices Strong understanding of the GDS Service Manual
Job Title: Senior UX Researcher - Technical Products Location: London - once a week in the office Salary/Rate : 690 per day inside IR35 Start Date: 08/06/2026 Job Type: Contract - 3 months initially Company Introduction We have an exciting opportunity now available with one of our sector-leading publishing clients! They are currently looking for a skilled Senior UX Researcher to join their team for an initial three-month contract. Job Responsibilities/Objectives You'll lead our understanding of user behaviours, needs, and motivations, setting the direction for UX Research across a business or product line. You'll bring expertise in a wide range of research and testing methods, and your insights will directly influence strategy and design decisions. Along the way, you'll also play a supportive role in mentoring fellow researchers, helping the team grow stronger together Focuses on customer and user needs by understanding use cases, integrating UX feedback into design, aligning teams to meet expectations, sharing insights, and analysing market segments and competitors. Applies creative problem solving by thoroughly analysing briefs, exploring multiple perspectives, collaborating with stakeholders and designers, and using research insights and reflection to guide and test solutions. Leads user-centred product design by applying diverse UX research techniques, mentoring junior team members, producing research documentation, and collaborating with UX and visual designers to shape both structure and visual identity. Uses data-driven analysis and testing to inform strategy by regularly testing with users, establishing key metrics, iterating research methods, summarising insights, and identifying data gaps to improve decision-making. Demonstrates strong technical research skills by expertly using relevant tools and software across varied contexts, mentoring junior researchers, and collaborating effectively with tech teams. Practices self-development by taking ownership of growth, engaging in regular feedback, aligning with business needs, learning from experience, and leveraging networks to build challenges into current work. Effectively solves problems by gathering facts from multiple sources, analysing issues thoroughly, and independently managing day-to-day challenges. Is recognised as an innovative thinker who develops and implements new ideas, integrates diverse perspectives, and challenges the status quo to create fresh opportunities. Communicates clearly and effectively by giving direction, actively listening and questioning to understand others, and providing business context to aid understanding. Encourages collaboration and teamwork by fostering open communication, resolving conflicts, removing performance barriers, and promoting cross-team cooperation. Effectively builds strong working relationships by collaborating respectfully, resolving conflicts constructively, and fostering team cohesion. Required Skills/Experience The ideal candidate will have the following: Deep understanding of UX research best practices and tools. Design and oversee user research initiatives, leveraging methods such as ethnographic studies, usability testing, and analytics. Build strong relationships across teams and functions, fostering collaboration in research and design efforts. Bachelors or Masters degree in a design subject (Psychology, UX, HCI, Product Design, Design, Graphic Design, etc discipline) is preferred, but not required. Previous experience working on technical products for development and/or engineering teams could be beneficial. If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
Jun 13, 2026
Contractor
Job Title: Senior UX Researcher - Technical Products Location: London - once a week in the office Salary/Rate : 690 per day inside IR35 Start Date: 08/06/2026 Job Type: Contract - 3 months initially Company Introduction We have an exciting opportunity now available with one of our sector-leading publishing clients! They are currently looking for a skilled Senior UX Researcher to join their team for an initial three-month contract. Job Responsibilities/Objectives You'll lead our understanding of user behaviours, needs, and motivations, setting the direction for UX Research across a business or product line. You'll bring expertise in a wide range of research and testing methods, and your insights will directly influence strategy and design decisions. Along the way, you'll also play a supportive role in mentoring fellow researchers, helping the team grow stronger together Focuses on customer and user needs by understanding use cases, integrating UX feedback into design, aligning teams to meet expectations, sharing insights, and analysing market segments and competitors. Applies creative problem solving by thoroughly analysing briefs, exploring multiple perspectives, collaborating with stakeholders and designers, and using research insights and reflection to guide and test solutions. Leads user-centred product design by applying diverse UX research techniques, mentoring junior team members, producing research documentation, and collaborating with UX and visual designers to shape both structure and visual identity. Uses data-driven analysis and testing to inform strategy by regularly testing with users, establishing key metrics, iterating research methods, summarising insights, and identifying data gaps to improve decision-making. Demonstrates strong technical research skills by expertly using relevant tools and software across varied contexts, mentoring junior researchers, and collaborating effectively with tech teams. Practices self-development by taking ownership of growth, engaging in regular feedback, aligning with business needs, learning from experience, and leveraging networks to build challenges into current work. Effectively solves problems by gathering facts from multiple sources, analysing issues thoroughly, and independently managing day-to-day challenges. Is recognised as an innovative thinker who develops and implements new ideas, integrates diverse perspectives, and challenges the status quo to create fresh opportunities. Communicates clearly and effectively by giving direction, actively listening and questioning to understand others, and providing business context to aid understanding. Encourages collaboration and teamwork by fostering open communication, resolving conflicts, removing performance barriers, and promoting cross-team cooperation. Effectively builds strong working relationships by collaborating respectfully, resolving conflicts constructively, and fostering team cohesion. Required Skills/Experience The ideal candidate will have the following: Deep understanding of UX research best practices and tools. Design and oversee user research initiatives, leveraging methods such as ethnographic studies, usability testing, and analytics. Build strong relationships across teams and functions, fostering collaboration in research and design efforts. Bachelors or Masters degree in a design subject (Psychology, UX, HCI, Product Design, Design, Graphic Design, etc discipline) is preferred, but not required. Previous experience working on technical products for development and/or engineering teams could be beneficial. If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
Service Designer National NHS Programme Rate: 500/day (Inside IR35) Location: Leeds, 1 to 2 days/month onsite Duration: Until November 2026 Start: ASAP The Role An experienced Service Designer is needed for a high-visibility national NHS programme. You will lead service design across complex, multi-stakeholder workstreams, shaping services used by patients and clinicians across England. GDS and NHS experience are essential requirements. Key Responsibilities Lead service design activity from discovery through to live across one or more workstreams Plan and facilitate workshops, co-design sessions, and stakeholder alignment activities Produce journey maps, service blueprints, and experience maps to a high standard Work closely with user researchers to keep design decisions evidence-led Contribute to alpha and beta phases and support GDS service assessments Present design work clearly to senior clinical and operational stakeholders Essential Requirements Proven NHS or Government service design experience - non-negotiable Deep knowledge of GDS standards and the service design lifecycle End-to-end service design experience across multiple phases Strong facilitation skills with mixed, senior stakeholder audiences Confident communicator able to present to clinical and programme leadership Experienced in agile, multidisciplinary delivery teams Apply now or email for more information
Jun 13, 2026
Contractor
Service Designer National NHS Programme Rate: 500/day (Inside IR35) Location: Leeds, 1 to 2 days/month onsite Duration: Until November 2026 Start: ASAP The Role An experienced Service Designer is needed for a high-visibility national NHS programme. You will lead service design across complex, multi-stakeholder workstreams, shaping services used by patients and clinicians across England. GDS and NHS experience are essential requirements. Key Responsibilities Lead service design activity from discovery through to live across one or more workstreams Plan and facilitate workshops, co-design sessions, and stakeholder alignment activities Produce journey maps, service blueprints, and experience maps to a high standard Work closely with user researchers to keep design decisions evidence-led Contribute to alpha and beta phases and support GDS service assessments Present design work clearly to senior clinical and operational stakeholders Essential Requirements Proven NHS or Government service design experience - non-negotiable Deep knowledge of GDS standards and the service design lifecycle End-to-end service design experience across multiple phases Strong facilitation skills with mixed, senior stakeholder audiences Confident communicator able to present to clinical and programme leadership Experienced in agile, multidisciplinary delivery teams Apply now or email for more information
Job Title: Senior UX Researcher - Publishing Industry - London Location: London - once or twice a week in the office (candidates must be able to attend the office 5 days per week if needed) Salary/Rate: 690 per day inside IR35 Start Date: 08/06/2026 Job Type: Contract - 3 to 6 months Company Introduction We have an exciting opportunity now available with one of our sector-leading publishing clients! They are currently looking for a skilled Senior UX Researcher to join their team for an initial three-month contract. Candidates must be able to interview next Thursday and available to start on 1st June. Job Responsibilities/Objectives You'll lead our understanding of user behaviours, needs, and motivations, setting the direction for UX Research across a business or product line. You'll bring expertise in a wide range of research and testing methods, and your insights will directly influence strategy and design decisions. Along the way, you?ll also play a supportive role in mentoring fellow researchers, helping the team grow stronger together Focuses on customer and user needs by understanding use cases, integrating UX feedback into design, aligning teams to meet expectations, sharing insights, and analysing market segments and competitors. Applies creative problem solving by thoroughly analysing briefs, exploring multiple perspectives, collaborating with stakeholders and designers, and using research insights and reflection to guide and test solutions. Leads user-centred product design by applying diverse UX research techniques, mentoring junior team members, producing research documentation, and collaborating with UX and visual designers to shape both structure and visual identity. Uses data-driven analysis and testing to inform strategy by regularly testing with users, establishing key metrics, iterating research methods, summarising insights, and identifying data gaps to improve decision-making. Demonstrates strong technical research skills by expertly using relevant tools and software across varied contexts, mentoring junior researchers, and collaborating effectively with tech teams. Practices self-development by taking ownership of growth, engaging in regular feedback, aligning with business needs, learning from experience, and leveraging networks to build challenges into current work. Effectively solves problems by gathering facts from multiple sources, analysing issues thoroughly, and independently managing day-to-day challenges. Is recognised as an innovative thinker who develops and implements new ideas, integrates diverse perspectives, and challenges the status quo to create fresh opportunities. Communicates clearly and effectively by giving direction, actively listening and questioning to understand others, and providing business context to aid understanding. Encourages collaboration and teamwork by fostering open communication, resolving conflicts, removing performance barriers, and promoting cross-team cooperation. Effectively builds strong working relationships by collaborating respectfully, resolving conflicts constructively, and fostering team cohesion. Required Skills/Experience The ideal candidate will have the following: Deep understanding of UX research best practices and tools. Design and oversee user research initiatives, leveraging methods such as ethnographic studies, usability testing, and analytics. Build strong relationships across teams and functions, fostering collaboration in research and design efforts. Bachelors or Masters degree in a design subject (Psychology, UX, HCI, Product Design, Design, Graphic Design, etc discipline) is preferred, but not required. Previous publishing industry experience could be beneficial. Strong experience with qualitative and quantitative research Experience of working on legacy systems beneficial If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
Jun 13, 2026
Contractor
Job Title: Senior UX Researcher - Publishing Industry - London Location: London - once or twice a week in the office (candidates must be able to attend the office 5 days per week if needed) Salary/Rate: 690 per day inside IR35 Start Date: 08/06/2026 Job Type: Contract - 3 to 6 months Company Introduction We have an exciting opportunity now available with one of our sector-leading publishing clients! They are currently looking for a skilled Senior UX Researcher to join their team for an initial three-month contract. Candidates must be able to interview next Thursday and available to start on 1st June. Job Responsibilities/Objectives You'll lead our understanding of user behaviours, needs, and motivations, setting the direction for UX Research across a business or product line. You'll bring expertise in a wide range of research and testing methods, and your insights will directly influence strategy and design decisions. Along the way, you?ll also play a supportive role in mentoring fellow researchers, helping the team grow stronger together Focuses on customer and user needs by understanding use cases, integrating UX feedback into design, aligning teams to meet expectations, sharing insights, and analysing market segments and competitors. Applies creative problem solving by thoroughly analysing briefs, exploring multiple perspectives, collaborating with stakeholders and designers, and using research insights and reflection to guide and test solutions. Leads user-centred product design by applying diverse UX research techniques, mentoring junior team members, producing research documentation, and collaborating with UX and visual designers to shape both structure and visual identity. Uses data-driven analysis and testing to inform strategy by regularly testing with users, establishing key metrics, iterating research methods, summarising insights, and identifying data gaps to improve decision-making. Demonstrates strong technical research skills by expertly using relevant tools and software across varied contexts, mentoring junior researchers, and collaborating effectively with tech teams. Practices self-development by taking ownership of growth, engaging in regular feedback, aligning with business needs, learning from experience, and leveraging networks to build challenges into current work. Effectively solves problems by gathering facts from multiple sources, analysing issues thoroughly, and independently managing day-to-day challenges. Is recognised as an innovative thinker who develops and implements new ideas, integrates diverse perspectives, and challenges the status quo to create fresh opportunities. Communicates clearly and effectively by giving direction, actively listening and questioning to understand others, and providing business context to aid understanding. Encourages collaboration and teamwork by fostering open communication, resolving conflicts, removing performance barriers, and promoting cross-team cooperation. Effectively builds strong working relationships by collaborating respectfully, resolving conflicts constructively, and fostering team cohesion. Required Skills/Experience The ideal candidate will have the following: Deep understanding of UX research best practices and tools. Design and oversee user research initiatives, leveraging methods such as ethnographic studies, usability testing, and analytics. Build strong relationships across teams and functions, fostering collaboration in research and design efforts. Bachelors or Masters degree in a design subject (Psychology, UX, HCI, Product Design, Design, Graphic Design, etc discipline) is preferred, but not required. Previous publishing industry experience could be beneficial. Strong experience with qualitative and quantitative research Experience of working on legacy systems beneficial If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
Role: Head of Policy and Standards Level: Head of Remuneration: Competitive Location: National with 4 days per month in Bedford Application deadline: 23.55hrs 5th July 2026 Where leadership meets lasting national impact. The Money and Pensions Service (MaPS) exists to deliver a clear and compelling vision: better financial futures for everyone in need . As an arm's-length body sponsored by the Department for Work and Pensions, MaPS plays a central role in the UK's financial wellbeing landscape, ensuring that people can access trusted guidance and the information they need to make confident financial decisions throughout their lives. Through its core functions of pensions guidance, debt advice, money guidance, consumer protection and strategy, MaPS brings together policy, delivery and innovation in service of a single national mission. As part of that mission, MaPS is delivering a once-in-a-generation transformation in how people engage with their pensions. Pensions dashboards will allow individuals to see all their pensions together, securely and online, for the first time. As we move from programme delivery into live service, we are building the senior leadership capability to run a secure, trusted and enduring national platform. This is a critical role at the centre of that transition. The role As Head of Policy & Standards, you will define and safeguard the rules that govern the pensions dashboards ecosystem. Reporting to the Service Owner, you will sit at the intersection of policy, regulation and digital delivery, translating complex legislation into clear, enforceable standards that shape how the service operates in practice. You will be the organisation's authority on compliance, standards and data governance, ensuring the platform operates lawfully, ethically and in the best interests of citizens. What you will be responsible for Policy & regulatory leadership - translating DWP policy and pensions legislation into operational and technical requirements Standards ownership - leading and evolving the Code of Connection and wider ecosystem standards Regulatory relationships - acting as the senior interface with FCA and TPR Ecosystem assurance - approving organisations joining the platform and ensuring ongoing compliance Data protection & ethics - leading GDPR, DPIA and ethical frameworks for the use of pensions data System integrity - identifying risks to consumer protection, data quality and market confidence Your impact You will play a central role in ensuring that pensions dashboards: Operate within the law and regulatory expectations Deliver consistent, accurate and understandable data to users Maintain public trust as a national digital service Balance policy intent, technical feasibility and operational reality Who we're looking for You will bring strong policy development, regulatory judgement, strategic thinking and the ability to operate in complex, high-profile environments. Essential experience: Working within or alongside UK regulators (e.g. FCA, TPR) Developing standards or compliance frameworks for complex services Translating policy or legislation into operational delivery Leading data protection and information assurance in regulated environments Key skills: Strong stakeholder leadership across government, regulators and industry Ability to navigate legal, political and reputational complexity Influencing and building consensus at senior levels Sufficient technical understanding of digital platforms and data flows High attention to detail and risk awareness Why join us This is a unique opportunity to help shape a national digital infrastructure that will support millions of people across the UK. You will lead at the intersection of policy, regulation, data and technology, influencing how the system operates and evolves over time. If you want to build something of lasting public value, and ensure it operates to the highest standards of trust, security and integrity, this is the perfect opportunity to do so. If you are motivated by the opportunity to shape policy, standards and public trust at the heart of a nationally significant platform, we would welcome a confidential conversation. Please contact GatenbySanderson for an initial discussion. Olivia Robinson, Associate Consultant: Zoe Bennett, Principal Researcher:
Jun 13, 2026
Full time
Role: Head of Policy and Standards Level: Head of Remuneration: Competitive Location: National with 4 days per month in Bedford Application deadline: 23.55hrs 5th July 2026 Where leadership meets lasting national impact. The Money and Pensions Service (MaPS) exists to deliver a clear and compelling vision: better financial futures for everyone in need . As an arm's-length body sponsored by the Department for Work and Pensions, MaPS plays a central role in the UK's financial wellbeing landscape, ensuring that people can access trusted guidance and the information they need to make confident financial decisions throughout their lives. Through its core functions of pensions guidance, debt advice, money guidance, consumer protection and strategy, MaPS brings together policy, delivery and innovation in service of a single national mission. As part of that mission, MaPS is delivering a once-in-a-generation transformation in how people engage with their pensions. Pensions dashboards will allow individuals to see all their pensions together, securely and online, for the first time. As we move from programme delivery into live service, we are building the senior leadership capability to run a secure, trusted and enduring national platform. This is a critical role at the centre of that transition. The role As Head of Policy & Standards, you will define and safeguard the rules that govern the pensions dashboards ecosystem. Reporting to the Service Owner, you will sit at the intersection of policy, regulation and digital delivery, translating complex legislation into clear, enforceable standards that shape how the service operates in practice. You will be the organisation's authority on compliance, standards and data governance, ensuring the platform operates lawfully, ethically and in the best interests of citizens. What you will be responsible for Policy & regulatory leadership - translating DWP policy and pensions legislation into operational and technical requirements Standards ownership - leading and evolving the Code of Connection and wider ecosystem standards Regulatory relationships - acting as the senior interface with FCA and TPR Ecosystem assurance - approving organisations joining the platform and ensuring ongoing compliance Data protection & ethics - leading GDPR, DPIA and ethical frameworks for the use of pensions data System integrity - identifying risks to consumer protection, data quality and market confidence Your impact You will play a central role in ensuring that pensions dashboards: Operate within the law and regulatory expectations Deliver consistent, accurate and understandable data to users Maintain public trust as a national digital service Balance policy intent, technical feasibility and operational reality Who we're looking for You will bring strong policy development, regulatory judgement, strategic thinking and the ability to operate in complex, high-profile environments. Essential experience: Working within or alongside UK regulators (e.g. FCA, TPR) Developing standards or compliance frameworks for complex services Translating policy or legislation into operational delivery Leading data protection and information assurance in regulated environments Key skills: Strong stakeholder leadership across government, regulators and industry Ability to navigate legal, political and reputational complexity Influencing and building consensus at senior levels Sufficient technical understanding of digital platforms and data flows High attention to detail and risk awareness Why join us This is a unique opportunity to help shape a national digital infrastructure that will support millions of people across the UK. You will lead at the intersection of policy, regulation, data and technology, influencing how the system operates and evolves over time. If you want to build something of lasting public value, and ensure it operates to the highest standards of trust, security and integrity, this is the perfect opportunity to do so. If you are motivated by the opportunity to shape policy, standards and public trust at the heart of a nationally significant platform, we would welcome a confidential conversation. Please contact GatenbySanderson for an initial discussion. Olivia Robinson, Associate Consultant: Zoe Bennett, Principal Researcher:
An opportunity has arisen for a Content Designer to join a well-established biotech company using large-scale genetic data and AI to predict disease risk and advance precision healthcare. As a Content Designer , you will be shaping clear, structured and accessible content within a cross-functional product team, supporting early discoveries through to delivery of user-focused digital experiences. This is a 3-month contract-based role offering hybrid / remote working options, salary range of £400 - £550 per day and benefits. You will be responsible for Creating and refining clear, user-centred content across digital products and service journeys Working closely with Product Managers, Designers, Researchers and Engineers within a squad environment Contributing to discovery and definition phases to help shape problems and direction Improving information architecture, navigation structures, content hierarchy and user flows Using research insights and data to test, iterate and refine content solutions Facilitating collaborative working sessions and workshops across disciplines Supporting early-stage development of public-facing platforms and user journeys Applying tools such as Figma and Confluence to support design documentation and collaboration Ensuring content is accessible, inclusive and aligned with user needs Bringing structure and clarity to complex or evolving problem spaces What we are looking for Previously worked as a Content Designer, UX Writer, Content Strategist, UX Content Designer, Information Architect, Digital Content Specialist, Technical Writer, Digital Content Designer, Product Content Designer or in a similar role Proven experience in Content Design within digital product or service environments Confidence using Figma within a product design workflow Background working as part of an embedded, cross-functional product team Understanding of content strategy, information architecture, navigation systems and taxonomy Exposure to regulated or governed sectors such as healthcare, financial services or similar environments Experience contributing to or leading discovery and early-stage design activities Ability to simplify complex information and work confidently with ambiguity Strong collaboration skills with experience engaging a range of stakeholders and subject matter experts Experience applying accessibility and inclusive design principles This is a great opportunity for a Content Designer to work on complex, user-centred digital challenges. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Jun 12, 2026
Contractor
An opportunity has arisen for a Content Designer to join a well-established biotech company using large-scale genetic data and AI to predict disease risk and advance precision healthcare. As a Content Designer , you will be shaping clear, structured and accessible content within a cross-functional product team, supporting early discoveries through to delivery of user-focused digital experiences. This is a 3-month contract-based role offering hybrid / remote working options, salary range of £400 - £550 per day and benefits. You will be responsible for Creating and refining clear, user-centred content across digital products and service journeys Working closely with Product Managers, Designers, Researchers and Engineers within a squad environment Contributing to discovery and definition phases to help shape problems and direction Improving information architecture, navigation structures, content hierarchy and user flows Using research insights and data to test, iterate and refine content solutions Facilitating collaborative working sessions and workshops across disciplines Supporting early-stage development of public-facing platforms and user journeys Applying tools such as Figma and Confluence to support design documentation and collaboration Ensuring content is accessible, inclusive and aligned with user needs Bringing structure and clarity to complex or evolving problem spaces What we are looking for Previously worked as a Content Designer, UX Writer, Content Strategist, UX Content Designer, Information Architect, Digital Content Specialist, Technical Writer, Digital Content Designer, Product Content Designer or in a similar role Proven experience in Content Design within digital product or service environments Confidence using Figma within a product design workflow Background working as part of an embedded, cross-functional product team Understanding of content strategy, information architecture, navigation systems and taxonomy Exposure to regulated or governed sectors such as healthcare, financial services or similar environments Experience contributing to or leading discovery and early-stage design activities Ability to simplify complex information and work confidently with ambiguity Strong collaboration skills with experience engaging a range of stakeholders and subject matter experts Experience applying accessibility and inclusive design principles This is a great opportunity for a Content Designer to work on complex, user-centred digital challenges. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
About Scrumconnect At Scrumconnect, we are a people-first digital consultancy that partners with government and private sector organisations to design, build, and deliver user-centred digital services. We bring together multidisciplinary teams of consultants, designers, engineers, researchers, and data specialists to solve complex challenges and create meaningful outcomes for millions of users. We are passionate about delivering high-quality digital solutions that improve public services, drive innovation, and create lasting impact. Our culture is built on collaboration, continuous learning, inclusivity, and excellence. About the Role Scrumconnect is seeking an experienced Data Lead to lead the development and execution of a strategic data vision for a large-scale government programme supporting services used by millions of citizens. This role will be responsible for assessing the current data landscape, defining the future-state architecture and operating model, and creating a roadmap that enables data-driven decision making, operational excellence, and regulatory compliance. The successful candidate will provide both strategic leadership and technical direction while helping shape and scale the data capability required to deliver long-term transformation. Working closely with senior stakeholders, delivery teams, architects, and data specialists, you will ensure that data platforms, governance frameworks, and analytical capabilities align with organisational objectives and government standards. Key Responsibilities Data Strategy & Governance Lead the development and execution of the overall data strategy. Assess and document current ("as-is") data capabilities, platforms, processes, and governance arrangements. Define the target ("to-be") data architecture, operating model, and roadmap. Establish and maintain data governance frameworks, standards, policies, and best practices. Ensure alignment with wider government data strategies and organisational objectives. Promote a culture of data-driven decision making across programmes and stakeholders. Technical Leadership & Architecture Provide technical leadership across data engineering, analytics, and data science initiatives. Define and evolve data architecture, engineering standards, tools, and methodologies. Design scalable, secure, and resilient cloud-based data solutions. Oversee the implementation of data platforms, ETL/ELT pipelines, and analytical solutions. Ensure data services meet both functional and non-functional requirements, including security, performance, and scalability. Drive continuous improvement of data engineering and analytical capabilities. Team Leadership & Delivery Define the optimal team structure, skills, and capabilities required to deliver the data strategy. Lead multidisciplinary teams including data engineers, analysts, data scientists, and architects. Mentor and support team members to foster technical excellence and professional growth. Collaborate with delivery partners and stakeholders to identify and onboard specialist expertise when required. Ensure successful delivery of strategic data initiatives within agreed timelines and budgets. Data Quality, Compliance & Security Implement robust data quality, lineage, metadata, and governance practices. Ensure compliance with GDPR, security policies, government standards, and regulatory requirements. Establish monitoring and reporting mechanisms to maintain data integrity and reliability. Support audits, risk assessments, and compliance activities. Champion secure-by-design and privacy-by-design principles across all data initiatives. Stakeholder Engagement Build strong relationships with senior stakeholders across business and technical teams. Translate complex technical concepts into clear business outcomes and recommendations. Present strategic plans, progress updates, and key insights to executive audiences. Facilitate workshops and decision-making sessions to drive alignment and delivery. Essential Skills & Experience Data Leadership Significant experience leading data engineering, analytics, or data science functions within complex organisations. Proven track record of developing and delivering enterprise-wide data strategies. Experience establishing data governance frameworks and operating models. Technical Expertise Strong experience with AWS cloud services and modern data platforms. Expertise in designing and implementing scalable data architectures and engineering solutions. Experience with ETL/ELT frameworks, data integration, and pipeline automation. Strong understanding of data modelling, data warehousing, and transformation methodologies. Experience supporting data science and machine learning initiatives from experimentation through production deployment. Strong understanding of data security, governance, and operational best practices. Public Sector Experience Experience delivering data initiatives within government or highly regulated environments. Strong understanding of GDPR, information governance, data protection legislation, and public sector compliance requirements. Familiarity with Government Digital Service (GDS) standards and ways of working. Communication & Leadership Excellent stakeholder management and communication skills. Ability to influence senior leaders and drive strategic decision-making. Experience building, leading, and mentoring high-performing data teams. Strong facilitation, collaboration, and workshop leadership capabilities. Technical Environment Experience with some or all of the following technologies is desirable: Cloud & Data Platforms AWS Amazon S3 AWS Glue AWS Lambda Amazon Redshift AWS Lake Formation Data Engineering & Analytics SQL Python ETL/ELT frameworks Data Warehousing solutions Data Modelling methodologies Performance & Digital Analytics Google Analytics Google BigQuery Google Looker Studio Google Tag Manager Desirable Experience Experience within benefits, welfare, citizen services, or wider public sector domains. Previous experience delivering services through public sector frameworks. Security clearance (BPSS, SC, or DV) or willingness to undergo clearance. Experience working within Agile multidisciplinary delivery teams. Experience defining and scaling enterprise data capabilities and operating models.
Jun 12, 2026
Full time
About Scrumconnect At Scrumconnect, we are a people-first digital consultancy that partners with government and private sector organisations to design, build, and deliver user-centred digital services. We bring together multidisciplinary teams of consultants, designers, engineers, researchers, and data specialists to solve complex challenges and create meaningful outcomes for millions of users. We are passionate about delivering high-quality digital solutions that improve public services, drive innovation, and create lasting impact. Our culture is built on collaboration, continuous learning, inclusivity, and excellence. About the Role Scrumconnect is seeking an experienced Data Lead to lead the development and execution of a strategic data vision for a large-scale government programme supporting services used by millions of citizens. This role will be responsible for assessing the current data landscape, defining the future-state architecture and operating model, and creating a roadmap that enables data-driven decision making, operational excellence, and regulatory compliance. The successful candidate will provide both strategic leadership and technical direction while helping shape and scale the data capability required to deliver long-term transformation. Working closely with senior stakeholders, delivery teams, architects, and data specialists, you will ensure that data platforms, governance frameworks, and analytical capabilities align with organisational objectives and government standards. Key Responsibilities Data Strategy & Governance Lead the development and execution of the overall data strategy. Assess and document current ("as-is") data capabilities, platforms, processes, and governance arrangements. Define the target ("to-be") data architecture, operating model, and roadmap. Establish and maintain data governance frameworks, standards, policies, and best practices. Ensure alignment with wider government data strategies and organisational objectives. Promote a culture of data-driven decision making across programmes and stakeholders. Technical Leadership & Architecture Provide technical leadership across data engineering, analytics, and data science initiatives. Define and evolve data architecture, engineering standards, tools, and methodologies. Design scalable, secure, and resilient cloud-based data solutions. Oversee the implementation of data platforms, ETL/ELT pipelines, and analytical solutions. Ensure data services meet both functional and non-functional requirements, including security, performance, and scalability. Drive continuous improvement of data engineering and analytical capabilities. Team Leadership & Delivery Define the optimal team structure, skills, and capabilities required to deliver the data strategy. Lead multidisciplinary teams including data engineers, analysts, data scientists, and architects. Mentor and support team members to foster technical excellence and professional growth. Collaborate with delivery partners and stakeholders to identify and onboard specialist expertise when required. Ensure successful delivery of strategic data initiatives within agreed timelines and budgets. Data Quality, Compliance & Security Implement robust data quality, lineage, metadata, and governance practices. Ensure compliance with GDPR, security policies, government standards, and regulatory requirements. Establish monitoring and reporting mechanisms to maintain data integrity and reliability. Support audits, risk assessments, and compliance activities. Champion secure-by-design and privacy-by-design principles across all data initiatives. Stakeholder Engagement Build strong relationships with senior stakeholders across business and technical teams. Translate complex technical concepts into clear business outcomes and recommendations. Present strategic plans, progress updates, and key insights to executive audiences. Facilitate workshops and decision-making sessions to drive alignment and delivery. Essential Skills & Experience Data Leadership Significant experience leading data engineering, analytics, or data science functions within complex organisations. Proven track record of developing and delivering enterprise-wide data strategies. Experience establishing data governance frameworks and operating models. Technical Expertise Strong experience with AWS cloud services and modern data platforms. Expertise in designing and implementing scalable data architectures and engineering solutions. Experience with ETL/ELT frameworks, data integration, and pipeline automation. Strong understanding of data modelling, data warehousing, and transformation methodologies. Experience supporting data science and machine learning initiatives from experimentation through production deployment. Strong understanding of data security, governance, and operational best practices. Public Sector Experience Experience delivering data initiatives within government or highly regulated environments. Strong understanding of GDPR, information governance, data protection legislation, and public sector compliance requirements. Familiarity with Government Digital Service (GDS) standards and ways of working. Communication & Leadership Excellent stakeholder management and communication skills. Ability to influence senior leaders and drive strategic decision-making. Experience building, leading, and mentoring high-performing data teams. Strong facilitation, collaboration, and workshop leadership capabilities. Technical Environment Experience with some or all of the following technologies is desirable: Cloud & Data Platforms AWS Amazon S3 AWS Glue AWS Lambda Amazon Redshift AWS Lake Formation Data Engineering & Analytics SQL Python ETL/ELT frameworks Data Warehousing solutions Data Modelling methodologies Performance & Digital Analytics Google Analytics Google BigQuery Google Looker Studio Google Tag Manager Desirable Experience Experience within benefits, welfare, citizen services, or wider public sector domains. Previous experience delivering services through public sector frameworks. Security clearance (BPSS, SC, or DV) or willingness to undergo clearance. Experience working within Agile multidisciplinary delivery teams. Experience defining and scaling enterprise data capabilities and operating models.
We're looking for a Senior Service Designer to join our London studio and play a central role in shaping how services are designed and delivered for our clients. This is a hands-on, senior role that spans the full service design lifecycle - from understanding the problem space and mapping service ecosystems, through to designing future-state experiences and supporting implementation. You'll work across multidisciplinary teams and directly with client stakeholders to drive real, measurable outcomes. Services today are increasingly shaped by the interplay between human and automated touchpoints - including AI-enabled pathways. At this level, you'll be expected to design for that complexity, bringing systems thinking and a user-centred lens to services that span digital and physical channels. Key Responsibilities Lead service design workstreams across discovery, definition, and delivery - ensuring rigour, clarity, and impact at every stage Map and analyse service ecosystems, identifying how users, processes, technology, and organisational structures interact to deliver (or hinder) value Translate research insights and identified opportunities into compelling service concepts, blueprints, and future-state journeys Apply systems thinking to design holistic, end-to-end services that balance user needs, business goals, and technical feasibility Design for services that blend human and automated interactions - including AI-assisted pathways - with clear escalation, quality, and governance considerations Facilitate workshops, co-creation sessions, and stakeholder alignment activities that build shared understanding and buy-in Collaborate closely with researchers, business designers, experience designers, and engineering teams to ensure seamless, integrated delivery Define and articulate design rationale, connecting service design decisions to measurable business and user outcomes Contribute to client relationships, presenting work with confidence and identifying opportunities to extend impact Support the development of more junior designers through mentoring, knowledge sharing, and leading by example Experience & Skills Approximately 5-8 years' experience in service design, ideally within a consultancy, agency, or complex product environment Strong expertise in core service design methods - including service blueprinting, journey mapping, ecosystem mapping, and stakeholder mapping Proven ability to synthesise research and complex information into clear, actionable insights and service concepts Experience designing across multi-channel services spanning digital, physical, and human touchpoints Comfortable facilitating workshops and co-creation sessions with diverse groups - from frontline teams to senior leadership Ability to connect service design decisions to business strategy and measurable outcomes Confident presenting to and influencing senior stakeholders, making the case for design-led approaches Strong understanding of accessibility and inclusive design as core service quality attributes, not afterthoughts Familiarity with modern design and collaboration tools (e.g., Figma, FigJam, Miro) and an openness to AI-augmented design workflows Experience working in agile, cross-functional delivery environments Excellent visual communication, storytelling, and facilitation skills Educational background in one or more of the following is valued but not essential: Service Design, Interaction Design, or a related design discipline Business, Strategy, or Management Psychology, Sociology, Anthropology, or Human-Computer Interaction
Jun 11, 2026
Full time
We're looking for a Senior Service Designer to join our London studio and play a central role in shaping how services are designed and delivered for our clients. This is a hands-on, senior role that spans the full service design lifecycle - from understanding the problem space and mapping service ecosystems, through to designing future-state experiences and supporting implementation. You'll work across multidisciplinary teams and directly with client stakeholders to drive real, measurable outcomes. Services today are increasingly shaped by the interplay between human and automated touchpoints - including AI-enabled pathways. At this level, you'll be expected to design for that complexity, bringing systems thinking and a user-centred lens to services that span digital and physical channels. Key Responsibilities Lead service design workstreams across discovery, definition, and delivery - ensuring rigour, clarity, and impact at every stage Map and analyse service ecosystems, identifying how users, processes, technology, and organisational structures interact to deliver (or hinder) value Translate research insights and identified opportunities into compelling service concepts, blueprints, and future-state journeys Apply systems thinking to design holistic, end-to-end services that balance user needs, business goals, and technical feasibility Design for services that blend human and automated interactions - including AI-assisted pathways - with clear escalation, quality, and governance considerations Facilitate workshops, co-creation sessions, and stakeholder alignment activities that build shared understanding and buy-in Collaborate closely with researchers, business designers, experience designers, and engineering teams to ensure seamless, integrated delivery Define and articulate design rationale, connecting service design decisions to measurable business and user outcomes Contribute to client relationships, presenting work with confidence and identifying opportunities to extend impact Support the development of more junior designers through mentoring, knowledge sharing, and leading by example Experience & Skills Approximately 5-8 years' experience in service design, ideally within a consultancy, agency, or complex product environment Strong expertise in core service design methods - including service blueprinting, journey mapping, ecosystem mapping, and stakeholder mapping Proven ability to synthesise research and complex information into clear, actionable insights and service concepts Experience designing across multi-channel services spanning digital, physical, and human touchpoints Comfortable facilitating workshops and co-creation sessions with diverse groups - from frontline teams to senior leadership Ability to connect service design decisions to business strategy and measurable outcomes Confident presenting to and influencing senior stakeholders, making the case for design-led approaches Strong understanding of accessibility and inclusive design as core service quality attributes, not afterthoughts Familiarity with modern design and collaboration tools (e.g., Figma, FigJam, Miro) and an openness to AI-augmented design workflows Experience working in agile, cross-functional delivery environments Excellent visual communication, storytelling, and facilitation skills Educational background in one or more of the following is valued but not essential: Service Design, Interaction Design, or a related design discipline Business, Strategy, or Management Psychology, Sociology, Anthropology, or Human-Computer Interaction
User Researcher - Government / Public Sector Rate: 520 per day (Inside IR35) Location: Fully Remote Contract: Initial until 30th September 2026 + 6-month rolling extensions The Opportunity We are looking for an experienced User Researcher (SFIA Level 5) to join a high-profile Government / Public Sector digital payments programme . This is a key role where you'll lead and coordinate user research across multiple agile teams, ensuring services are designed around real user needs and deliver measurable outcomes for citizens. You'll play a critical part in shaping and improving digital payment services within a complex, large-scale public sector environment. Key Responsibilities Research Leadership & Delivery Lead and coordinate user research across multiple delivery teams Take ownership of research for a dedicated product area within the payments programme Plan, design and execute end-to-end research activities Conduct qualitative research and support quantitative analysis Stakeholder Engagement Work closely with Product Owners and Delivery teams to define research priorities Engage and influence senior stakeholders across government programmes Present clear, actionable insights to drive decision-making Insight & Service Improvement Translate research findings into tangible service improvements Partner with analysts and product teams to identify trends and opportunities Contribute to continuous improvement of digital public services Mentoring & Collaboration Support and mentor other user researchers Promote best practice across teams Contribute to building user research capability within the programme Essential Skills & Experience Strong experience as a User Researcher (SFIA Level 5 or equivalent) Proven ability to lead research across multiple agile teams Expertise in: Research planning and delivery Qualitative and quantitative research methods Insight synthesis and storytelling Strong stakeholder management and influencing skills Experience working in agile, multidisciplinary environments Must have experience working within the UK Government or wider Public Sector (e.g. GDS, central government, local authorities, or public bodies) Familiarity with GDS service standards and public sector delivery frameworks
Jun 11, 2026
Contractor
User Researcher - Government / Public Sector Rate: 520 per day (Inside IR35) Location: Fully Remote Contract: Initial until 30th September 2026 + 6-month rolling extensions The Opportunity We are looking for an experienced User Researcher (SFIA Level 5) to join a high-profile Government / Public Sector digital payments programme . This is a key role where you'll lead and coordinate user research across multiple agile teams, ensuring services are designed around real user needs and deliver measurable outcomes for citizens. You'll play a critical part in shaping and improving digital payment services within a complex, large-scale public sector environment. Key Responsibilities Research Leadership & Delivery Lead and coordinate user research across multiple delivery teams Take ownership of research for a dedicated product area within the payments programme Plan, design and execute end-to-end research activities Conduct qualitative research and support quantitative analysis Stakeholder Engagement Work closely with Product Owners and Delivery teams to define research priorities Engage and influence senior stakeholders across government programmes Present clear, actionable insights to drive decision-making Insight & Service Improvement Translate research findings into tangible service improvements Partner with analysts and product teams to identify trends and opportunities Contribute to continuous improvement of digital public services Mentoring & Collaboration Support and mentor other user researchers Promote best practice across teams Contribute to building user research capability within the programme Essential Skills & Experience Strong experience as a User Researcher (SFIA Level 5 or equivalent) Proven ability to lead research across multiple agile teams Expertise in: Research planning and delivery Qualitative and quantitative research methods Insight synthesis and storytelling Strong stakeholder management and influencing skills Experience working in agile, multidisciplinary environments Must have experience working within the UK Government or wider Public Sector (e.g. GDS, central government, local authorities, or public bodies) Familiarity with GDS service standards and public sector delivery frameworks
Delivery Manager - GDS Discovery / Alpha Outside IR - 500 Remote SR2 is working with a consultancy supporting the delivery of a major central government digital transformation programme. They are looking for an experienced Delivery Manager to lead multidisciplinary teams through the early stages of service design and delivery, with a particular focus on Discovery and Alpha phases within a GDS environment. You'll be responsible for facilitating collaboration across product, design, engineering and stakeholder groups, ensuring delivery objectives are met while maintaining alignment with GDS standards and best practice. This role requires someone who is comfortable operating in complex government environments, managing competing priorities and helping teams navigate ambiguity to deliver successful outcomes. Requirements: Strong commercial experience working as a Delivery Manager within central government. Recent central government experience within the last 5 years. Proven experience delivering projects through GDS Discovery and/or Alpha phases. Strong understanding of GDS standards, service assessments and agile delivery principles. Experience managing multidisciplinary teams including Product Managers, Designers, User Researchers and Engineers. Ability to identify and manage delivery risks, dependencies and blockers. Experience engaging with senior stakeholders and facilitating workshops. Strong knowledge of Agile methodologies including Scrum and Kanban. Experience working in complex, fast-paced digital transformation programmes. Excellent communication, facilitation and stakeholder management skills. Ability to drive continuous improvement and foster high-performing teams. The Details Outside IR35 450- 500 per day Remote based Start ASAP Please apply with a copy of your CV and Emma from SR2 will contact potential applicants regarding next steps.
Jun 11, 2026
Contractor
Delivery Manager - GDS Discovery / Alpha Outside IR - 500 Remote SR2 is working with a consultancy supporting the delivery of a major central government digital transformation programme. They are looking for an experienced Delivery Manager to lead multidisciplinary teams through the early stages of service design and delivery, with a particular focus on Discovery and Alpha phases within a GDS environment. You'll be responsible for facilitating collaboration across product, design, engineering and stakeholder groups, ensuring delivery objectives are met while maintaining alignment with GDS standards and best practice. This role requires someone who is comfortable operating in complex government environments, managing competing priorities and helping teams navigate ambiguity to deliver successful outcomes. Requirements: Strong commercial experience working as a Delivery Manager within central government. Recent central government experience within the last 5 years. Proven experience delivering projects through GDS Discovery and/or Alpha phases. Strong understanding of GDS standards, service assessments and agile delivery principles. Experience managing multidisciplinary teams including Product Managers, Designers, User Researchers and Engineers. Ability to identify and manage delivery risks, dependencies and blockers. Experience engaging with senior stakeholders and facilitating workshops. Strong knowledge of Agile methodologies including Scrum and Kanban. Experience working in complex, fast-paced digital transformation programmes. Excellent communication, facilitation and stakeholder management skills. Ability to drive continuous improvement and foster high-performing teams. The Details Outside IR35 450- 500 per day Remote based Start ASAP Please apply with a copy of your CV and Emma from SR2 will contact potential applicants regarding next steps.
Role Overview A leading biotech organization is transforming its approach to early-stage drug discovery by embracing computational methods to accelerate innovation. They're seeking a strategic, technically fluent Product Manager to lead the development of in silico tools that predict molecular structures and protein interactions-replacing slow, costly lab-based experimentation with scalable digital-first solutions. This role sits at the intersection of science, technology, and product strategy. You'll drive initiatives that integrate AI, machine learning, and high-throughput modelling to reshape how promising compounds are identified-delivering faster cycles, reduced R&D costs, and greater agility in responding to emerging health threats. Key Responsibilities Define and own the product vision for the computational drug discovery platform Collaborate with cross-functional teams (Tech, R&D, Science & Lab) across the US, UK, Germany, and India to align on goals and execution Translate scientific challenges into scalable product solutions using AI, ML, and simulation tools Prioritize features and roadmap based on impact, feasibility, and strategic alignment Champion a product-led mindset across scientific and technical domains Ensure seamless communication between technical teams and scientific stakeholders Monitor performance, adoption, and scientific outcomes to iterate and improve What You'll Bring Proven experience in Product Management, ideally in biotech, pharma, or health tech Ability to communicate fluently with both technical engineers and scientific researchers Strategic mindset with a bias for action and experimentation Location Hook, UK Rate/Salary .00 GBP Daily Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
Oct 08, 2025
Contractor
Role Overview A leading biotech organization is transforming its approach to early-stage drug discovery by embracing computational methods to accelerate innovation. They're seeking a strategic, technically fluent Product Manager to lead the development of in silico tools that predict molecular structures and protein interactions-replacing slow, costly lab-based experimentation with scalable digital-first solutions. This role sits at the intersection of science, technology, and product strategy. You'll drive initiatives that integrate AI, machine learning, and high-throughput modelling to reshape how promising compounds are identified-delivering faster cycles, reduced R&D costs, and greater agility in responding to emerging health threats. Key Responsibilities Define and own the product vision for the computational drug discovery platform Collaborate with cross-functional teams (Tech, R&D, Science & Lab) across the US, UK, Germany, and India to align on goals and execution Translate scientific challenges into scalable product solutions using AI, ML, and simulation tools Prioritize features and roadmap based on impact, feasibility, and strategic alignment Champion a product-led mindset across scientific and technical domains Ensure seamless communication between technical teams and scientific stakeholders Monitor performance, adoption, and scientific outcomes to iterate and improve What You'll Bring Proven experience in Product Management, ideally in biotech, pharma, or health tech Ability to communicate fluently with both technical engineers and scientific researchers Strategic mindset with a bias for action and experimentation Location Hook, UK Rate/Salary .00 GBP Daily Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
Senior UX Designer - Consulting (UK-Wide, Hybrid) Overview Our client is seeking Senior UX Designers (Consultants) to join their growing team. In this role, you will champion user-centred design, ensuring services are accessible, intuitive, and effective. You will work closely with user researchers, product managers, and engineers to design people-centred services, leading multidisciplinary Agile teams, and advising clients on best practices in UX. This opportunity is ideal for experienced UX professionals who are looking to grow into leadership roles, influence design direction, and support the development of inclusive, high-impact digital services. Responsibilities As a Senior UX Designer, you will: Advise clients on solving complex problems using UX design, people-centred design, and Agile methodologies. Lead multidisciplinary Agile teams to deliver services that meet user needs. Advocate inclusive and accessible design approaches across diverse user groups. Build supportive relationships with clients and stakeholders, while effectively challenging ideas and managing difficult conversations. Provide line management and mentoring for UX and interaction designers. Support recruitment, training, events, thought leadership, and business development activities. Promote user-centred design approaches internally and externally. Requirements To succeed in this role, you will bring: Advanced UX design expertise applied across varied projects and environments. Experience working in multidisciplinary Agile teams delivering user-centred services. Strong knowledge of designing for accessibility and inclusive digital experiences. Proven track record of championing UX and service design methods. Line management, mentoring, or coaching experience. Excellent communication and stakeholder management skills, including conflict resolution. Good understanding of complementary Agile roles across product and technology. Strong consultancy and leadership skills, with confidence in guiding clients through problem spaces and solution design. Benefits Our client offers a comprehensive benefits package, including: Competitive salary with clear progression opportunities. Contributory pension scheme (6% employer, 2% employee). 25 days holiday plus UK public holidays. Flexible benefits package with options such as: private health and dental cover, additional pension contributions, extra holidays, wellbeing support, charity contributions, and tree planting. Life assurance, death in service cover, and critical illness cover. Cycle-to-Work and salary sacrifice electric vehicle schemes. Season ticket loans and relocation support (up to £8,000, subject to terms). Access to financial and wellbeing support, volunteer days, and Perkbox discounts. Diversity & Inclusion Our client is committed to building a diverse, equitable, and inclusive workplace. Applications are encouraged from underrepresented groups, including women, ethnic minorities, LGBTQ+, neurodivergent individuals, and people with disabilities. Adjustments and accommodations will be provided throughout the recruitment process to ensure equity and accessibility. Application Process If you are passionate about leading user-centred design and shaping impactful digital services, we encourage you to apply. Please click "Apply" to submit your CV. Shortlisted candidates will be contacted to discuss the next ste
Oct 08, 2025
Full time
Senior UX Designer - Consulting (UK-Wide, Hybrid) Overview Our client is seeking Senior UX Designers (Consultants) to join their growing team. In this role, you will champion user-centred design, ensuring services are accessible, intuitive, and effective. You will work closely with user researchers, product managers, and engineers to design people-centred services, leading multidisciplinary Agile teams, and advising clients on best practices in UX. This opportunity is ideal for experienced UX professionals who are looking to grow into leadership roles, influence design direction, and support the development of inclusive, high-impact digital services. Responsibilities As a Senior UX Designer, you will: Advise clients on solving complex problems using UX design, people-centred design, and Agile methodologies. Lead multidisciplinary Agile teams to deliver services that meet user needs. Advocate inclusive and accessible design approaches across diverse user groups. Build supportive relationships with clients and stakeholders, while effectively challenging ideas and managing difficult conversations. Provide line management and mentoring for UX and interaction designers. Support recruitment, training, events, thought leadership, and business development activities. Promote user-centred design approaches internally and externally. Requirements To succeed in this role, you will bring: Advanced UX design expertise applied across varied projects and environments. Experience working in multidisciplinary Agile teams delivering user-centred services. Strong knowledge of designing for accessibility and inclusive digital experiences. Proven track record of championing UX and service design methods. Line management, mentoring, or coaching experience. Excellent communication and stakeholder management skills, including conflict resolution. Good understanding of complementary Agile roles across product and technology. Strong consultancy and leadership skills, with confidence in guiding clients through problem spaces and solution design. Benefits Our client offers a comprehensive benefits package, including: Competitive salary with clear progression opportunities. Contributory pension scheme (6% employer, 2% employee). 25 days holiday plus UK public holidays. Flexible benefits package with options such as: private health and dental cover, additional pension contributions, extra holidays, wellbeing support, charity contributions, and tree planting. Life assurance, death in service cover, and critical illness cover. Cycle-to-Work and salary sacrifice electric vehicle schemes. Season ticket loans and relocation support (up to £8,000, subject to terms). Access to financial and wellbeing support, volunteer days, and Perkbox discounts. Diversity & Inclusion Our client is committed to building a diverse, equitable, and inclusive workplace. Applications are encouraged from underrepresented groups, including women, ethnic minorities, LGBTQ+, neurodivergent individuals, and people with disabilities. Adjustments and accommodations will be provided throughout the recruitment process to ensure equity and accessibility. Application Process If you are passionate about leading user-centred design and shaping impactful digital services, we encourage you to apply. Please click "Apply" to submit your CV. Shortlisted candidates will be contacted to discuss the next ste
AI Engineer - Transform Government Communications with Cutting-Edge AI. Are you passionate about leveraging AI to drive impactful change? We are seeking an AI Engineer with experience in Large Language API's (from 2021), Generative AI and Python, to play a pivotal role in shaping and enhancing AI products for Government. This role is fully remote and Inside IR35. 6 Month contract. Why Apply: 1. Innovative Impact: Be part of a team that has successfully launched Assist, an award-winning service that saves users an average of three hours per week. Assist is a business-critical tool for over 6500 Civil Servants across more than 300 public sector organisations. 2. Future-Focused: Engage with an exciting roadmap that includes developing synthetic AI-driven audiences and personalisation capabilities. Your work will directly contribute to the next generation of AI solutions within the public sector. 3. Collaborative Environment: Work alongside Developers, Data Scientists, User Researchers, and a Product Manager in an agile setting. Your contributions will be integral to the iterative development of a leading AI product. Key Responsibilities: - Maintain and iterate a web API using FastAPI, hosted on Amazon Web Services (AWS). - Develop improvements to Assist, focusing on data ingestion, UI updates, and agentic possibilities. - Design and deliver new capabilities, such as conversational AI-powered synthetic audiences. - Collaborate with a Product Manager and other Software Developers to organise and complete tasks. - Contribute to technical decision-making, including Generative AI solutions around Retrieval Augmented Generation (RAG) and prompt engineering. - Document and maintain Agile project responsibilities. - Develop features around sentiment analysis, data ingestion, and synthetic audience creation. Skills and Experience: - Proven experience in building Large Language Model-based applications incorporating tool usage and information retrieval. - Proficiency in Python programming. - Experience administering Amazon Web Services accounts. - Ability to take ownership of the entire feature development life cycle, from development and testing to deployment. - Experience in agile product delivery, working within a small interdisciplinary team. Be at the forefront of transforming government communications through AI. Your expertise will help shape a product that delivers real impact for the public, making a tangible difference in the efficiency and effectiveness of government services. For further information, contact Andrew Medhurst at Inspire People. Inspire People is acting as an employment business to the end user and candidates.
Oct 08, 2025
Contractor
AI Engineer - Transform Government Communications with Cutting-Edge AI. Are you passionate about leveraging AI to drive impactful change? We are seeking an AI Engineer with experience in Large Language API's (from 2021), Generative AI and Python, to play a pivotal role in shaping and enhancing AI products for Government. This role is fully remote and Inside IR35. 6 Month contract. Why Apply: 1. Innovative Impact: Be part of a team that has successfully launched Assist, an award-winning service that saves users an average of three hours per week. Assist is a business-critical tool for over 6500 Civil Servants across more than 300 public sector organisations. 2. Future-Focused: Engage with an exciting roadmap that includes developing synthetic AI-driven audiences and personalisation capabilities. Your work will directly contribute to the next generation of AI solutions within the public sector. 3. Collaborative Environment: Work alongside Developers, Data Scientists, User Researchers, and a Product Manager in an agile setting. Your contributions will be integral to the iterative development of a leading AI product. Key Responsibilities: - Maintain and iterate a web API using FastAPI, hosted on Amazon Web Services (AWS). - Develop improvements to Assist, focusing on data ingestion, UI updates, and agentic possibilities. - Design and deliver new capabilities, such as conversational AI-powered synthetic audiences. - Collaborate with a Product Manager and other Software Developers to organise and complete tasks. - Contribute to technical decision-making, including Generative AI solutions around Retrieval Augmented Generation (RAG) and prompt engineering. - Document and maintain Agile project responsibilities. - Develop features around sentiment analysis, data ingestion, and synthetic audience creation. Skills and Experience: - Proven experience in building Large Language Model-based applications incorporating tool usage and information retrieval. - Proficiency in Python programming. - Experience administering Amazon Web Services accounts. - Ability to take ownership of the entire feature development life cycle, from development and testing to deployment. - Experience in agile product delivery, working within a small interdisciplinary team. Be at the forefront of transforming government communications through AI. Your expertise will help shape a product that delivers real impact for the public, making a tangible difference in the efficiency and effectiveness of government services. For further information, contact Andrew Medhurst at Inspire People. Inspire People is acting as an employment business to the end user and candidates.
DATA ANALYST Salary: £31,000 FTE Position: 1-year fixed term, full time, open to flexible and hybrid working, with an expectation of regular travel to the national office in London and out to Practices across England as needed. Location: UK-based, with regular travel to Coram Campus, Brunswick Square, London, WC1N 1AZ / our Practices across England. Reporting to: Learning & Insight Lead. Start date: ASAP. We hope this pack, together with our website, provides you with all the information you need to understand what SHiFT aims to achieve and the skills and experiences we're looking for in our new Data Analyst. If you have any questions, please email our Learning and Insights Lead, Ella Armstrong at . Apply by sending a short covering letter (maximum 2 sides of A4) addressed to Ella Armstrong, Learning and Insights Lead, SHiFT, via email button below outlining your experience and suitability for the role, together with a CV, and details of two referees. We will not take up references without your permission. Please include details of your current notice period as part of your CV or letter of application. Please also fill out the Equality and Diversity Monitoring Form here . Applications close at 11:59pm on the 5 October. Please note, that we will not consider applications that do not include a covering letter. Applicants will be notified of shortlisting decisions by 10 October and invited for interview as appropriate. Staff panel interviews will be held virtually during the week of 20 October 2025. This will be a values-based interview. Second round, competency-based interviews, will be held during the week commencing 27 October 2025 and will be in person at our London based office (41 Brunswick Square, London WC1N 1AZ). Decisions will be made and communicated to candidates as speedily as possible thereafter. A data task will also form part of the recruitment process. We look forward to hearing from you! THE ROLE SHiFT is an innovative, ambitious, and impatient organisation. We're in a period of rapid growth and are already achieving significant successes alongside children and families. We are passionate about the ability of data, insights, and learning to help achieve this. We're a dynamic organisation with a strong focus on evidence and impact, and the Learning Team has already laid strong foundations for our data infrastructure. We are now looking for a Data Analyst to join our national team - a varied role, working alongside our second Data Analyst and the Learning & Insights Lead. This role is key in championing our learning culture at SHiFT, supporting our Voice, Participation, and Belonging strategy, and ensuring that our systems and reporting effectively demonstrate the impact SHiFT is having - not only with children and families, but also at a wider systems change level. On a fixed-term basis, this role will support the Learning Team by freeing up capacity for strategic and evaluative work, while also offering the opportunity to contribute to an exciting phase of growth in SHiFT's data infrastructure and learning capabilities. This role is perfect for someone looking to take a step up and build on existing skills in impact assessment, process evaluation, and thematic analysis. The Data Analyst will play a key role in streamlining quantitative and qualitative data processes, supporting accurate and efficient data collection across Practices, and helping us maximise the insights generated from our new, customised Salesforce data system. You will work closely with our data experts in local Practices (Practice Coordinators) and the wider SHiFT team. Therefore, you must be a proactive team player who is brilliant at building relationships, sees the value in working collaboratively, and enjoys problem-solving with others. You have a sharp eye for detail, sweat the small stuff, have a 'can do' attitude, and are ambitious to grow and make a difference as part of a practice-led systems change organisation. We are particularly interested in hearing from candidates with ideas for ethical and innovative methods in data collection with children and families. The successful candidate will bring both expertise and creativity to help improve data capture, analysis, reporting processes, and insight generation. Your experience will include working with CRM system(s) and data reporting tools, and you will be adept at managing multiple priorities in a fast-paced environment. If you enjoy making data fun and easy to understand, are comfortable working with stakeholders from non-research backgrounds, and get a kick out of improving processes - then get in touch. We aim to provide significant opportunities for personal growth, training, and career development, and are seeking someone with the ambition to play a crucial part in maintaining our data and evidence quality as we strive for systems change. EQUALITY AND DIVERSITY SHiFT is actively committed to the eradication of discrimination and disadvantage on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age, marital status and on the basis of socio-economic circumstances. We are determined for SHiFT to be a diverse and inclusive organisation that is enriched by a wide range of backgrounds, expertise, and experiences. We want to build a workplace that celebrates diversity and where everyone can feel valued, included, and involved. As a charity working within youth justice, we are keenly aware of the over-representation of children who identify as Black, Brown and Mixed Heritage or from Gypsy, Roma or Traveller Communities within the youth justice system. Challenging racism is a key priority for SHiFT. In seeking to achieve this, we understand the value and importance of recruiting and retaining a workforce which represents the children we seek to support. We therefore particularly encourage and welcome applications from people of diverse ethnic backgrounds, and we recognise that this group is currently under-represented within our national team. THE RESPONSIBILITES SHiFT's Data Analyst has responsibility for: Data Collection and Management: Support the effective use of SHiFT's Salesforce system, ensuring accurate, timely data entry and maintenance across local Practices. Work closely and creatively with members of our local Practice Teams (Practice Coordinators and Guides) to support the use of data for practice improvement and monitoring impact. Coordinate and quality-assure monthly data submissions, working closely with Practice teams to ensure consistency and completeness. Help to develop reporting tools, dashboards, or templates on and off Salesforce to support embedding learning back into practice and more widely to contribute to our ambitions for systems change. Help elevate the voices of children and families through innovative data collection processes (including arts-based and participatory methods). System Improvement and Efficiency: Identify and implement opportunities to streamline data processes. Contribute to the continuous improvement of SHiFT's Salesforce configuration, in collaboration with external developers and internal users. Help document processes and support training materials for system users. Navigate and innovate with different systems, including understanding the data recording systems used by Local Authorities and working with the Learning and Practice team to reduce duplication of data entry for practitioners. Learning and Insight Generation: Produce routine reports and data summaries for internal use, feeding into learning and influencing conversations. Support the Learning Team's efforts to use data for reflection, learning, and improvement both locally and nationally. Contribute to longer-term work exploring integration of data across education, youth justice, social care, and health systems. Building and holding relationships with external researchers aligned with SHiFT's mission to improve our data and insight capabilities. YOU WILL BRING Beliefs and alignment: The belief that all people are capable of change and that a relationship with a skilled practitioner can be a powerful driver of this. The belief that young people who display behaviours linked to offending can be supported so that they cease offending and meaningfully contribute to society. An alignment to a culture of high trust and high expectation where there are fewer rules, high levels of accountability, and a need for excellent performance from the entire team. An alignment to SHiFT's Values - ambition, courage, flexibility, and tenacity - which reflect the 'Breaking Cycles' ingredients (the foundations on which SHiFT is built). A preparedness to challenge the status quo and be positively disruptive in the pursuit of higher standards even when this is uncomfortable. Dynamism, tenacity, and determination - you are someone who does not give up until you succeed. You have a 'can do' attitude. Curiosity and a commitment to learning - comfortable in a fast-paced and aspirational 'start-up' context, and as part of a team that is committed to ongoing reflection, adaptation, and improvement. Experience, knowledge, and skills - to be demonstrated in application Essential: Undergraduate level or equivalent experience in relevant subject area such as research methodologies . click apply for full job details
Oct 04, 2025
Full time
DATA ANALYST Salary: £31,000 FTE Position: 1-year fixed term, full time, open to flexible and hybrid working, with an expectation of regular travel to the national office in London and out to Practices across England as needed. Location: UK-based, with regular travel to Coram Campus, Brunswick Square, London, WC1N 1AZ / our Practices across England. Reporting to: Learning & Insight Lead. Start date: ASAP. We hope this pack, together with our website, provides you with all the information you need to understand what SHiFT aims to achieve and the skills and experiences we're looking for in our new Data Analyst. If you have any questions, please email our Learning and Insights Lead, Ella Armstrong at . Apply by sending a short covering letter (maximum 2 sides of A4) addressed to Ella Armstrong, Learning and Insights Lead, SHiFT, via email button below outlining your experience and suitability for the role, together with a CV, and details of two referees. We will not take up references without your permission. Please include details of your current notice period as part of your CV or letter of application. Please also fill out the Equality and Diversity Monitoring Form here . Applications close at 11:59pm on the 5 October. Please note, that we will not consider applications that do not include a covering letter. Applicants will be notified of shortlisting decisions by 10 October and invited for interview as appropriate. Staff panel interviews will be held virtually during the week of 20 October 2025. This will be a values-based interview. Second round, competency-based interviews, will be held during the week commencing 27 October 2025 and will be in person at our London based office (41 Brunswick Square, London WC1N 1AZ). Decisions will be made and communicated to candidates as speedily as possible thereafter. A data task will also form part of the recruitment process. We look forward to hearing from you! THE ROLE SHiFT is an innovative, ambitious, and impatient organisation. We're in a period of rapid growth and are already achieving significant successes alongside children and families. We are passionate about the ability of data, insights, and learning to help achieve this. We're a dynamic organisation with a strong focus on evidence and impact, and the Learning Team has already laid strong foundations for our data infrastructure. We are now looking for a Data Analyst to join our national team - a varied role, working alongside our second Data Analyst and the Learning & Insights Lead. This role is key in championing our learning culture at SHiFT, supporting our Voice, Participation, and Belonging strategy, and ensuring that our systems and reporting effectively demonstrate the impact SHiFT is having - not only with children and families, but also at a wider systems change level. On a fixed-term basis, this role will support the Learning Team by freeing up capacity for strategic and evaluative work, while also offering the opportunity to contribute to an exciting phase of growth in SHiFT's data infrastructure and learning capabilities. This role is perfect for someone looking to take a step up and build on existing skills in impact assessment, process evaluation, and thematic analysis. The Data Analyst will play a key role in streamlining quantitative and qualitative data processes, supporting accurate and efficient data collection across Practices, and helping us maximise the insights generated from our new, customised Salesforce data system. You will work closely with our data experts in local Practices (Practice Coordinators) and the wider SHiFT team. Therefore, you must be a proactive team player who is brilliant at building relationships, sees the value in working collaboratively, and enjoys problem-solving with others. You have a sharp eye for detail, sweat the small stuff, have a 'can do' attitude, and are ambitious to grow and make a difference as part of a practice-led systems change organisation. We are particularly interested in hearing from candidates with ideas for ethical and innovative methods in data collection with children and families. The successful candidate will bring both expertise and creativity to help improve data capture, analysis, reporting processes, and insight generation. Your experience will include working with CRM system(s) and data reporting tools, and you will be adept at managing multiple priorities in a fast-paced environment. If you enjoy making data fun and easy to understand, are comfortable working with stakeholders from non-research backgrounds, and get a kick out of improving processes - then get in touch. We aim to provide significant opportunities for personal growth, training, and career development, and are seeking someone with the ambition to play a crucial part in maintaining our data and evidence quality as we strive for systems change. EQUALITY AND DIVERSITY SHiFT is actively committed to the eradication of discrimination and disadvantage on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age, marital status and on the basis of socio-economic circumstances. We are determined for SHiFT to be a diverse and inclusive organisation that is enriched by a wide range of backgrounds, expertise, and experiences. We want to build a workplace that celebrates diversity and where everyone can feel valued, included, and involved. As a charity working within youth justice, we are keenly aware of the over-representation of children who identify as Black, Brown and Mixed Heritage or from Gypsy, Roma or Traveller Communities within the youth justice system. Challenging racism is a key priority for SHiFT. In seeking to achieve this, we understand the value and importance of recruiting and retaining a workforce which represents the children we seek to support. We therefore particularly encourage and welcome applications from people of diverse ethnic backgrounds, and we recognise that this group is currently under-represented within our national team. THE RESPONSIBILITES SHiFT's Data Analyst has responsibility for: Data Collection and Management: Support the effective use of SHiFT's Salesforce system, ensuring accurate, timely data entry and maintenance across local Practices. Work closely and creatively with members of our local Practice Teams (Practice Coordinators and Guides) to support the use of data for practice improvement and monitoring impact. Coordinate and quality-assure monthly data submissions, working closely with Practice teams to ensure consistency and completeness. Help to develop reporting tools, dashboards, or templates on and off Salesforce to support embedding learning back into practice and more widely to contribute to our ambitions for systems change. Help elevate the voices of children and families through innovative data collection processes (including arts-based and participatory methods). System Improvement and Efficiency: Identify and implement opportunities to streamline data processes. Contribute to the continuous improvement of SHiFT's Salesforce configuration, in collaboration with external developers and internal users. Help document processes and support training materials for system users. Navigate and innovate with different systems, including understanding the data recording systems used by Local Authorities and working with the Learning and Practice team to reduce duplication of data entry for practitioners. Learning and Insight Generation: Produce routine reports and data summaries for internal use, feeding into learning and influencing conversations. Support the Learning Team's efforts to use data for reflection, learning, and improvement both locally and nationally. Contribute to longer-term work exploring integration of data across education, youth justice, social care, and health systems. Building and holding relationships with external researchers aligned with SHiFT's mission to improve our data and insight capabilities. YOU WILL BRING Beliefs and alignment: The belief that all people are capable of change and that a relationship with a skilled practitioner can be a powerful driver of this. The belief that young people who display behaviours linked to offending can be supported so that they cease offending and meaningfully contribute to society. An alignment to a culture of high trust and high expectation where there are fewer rules, high levels of accountability, and a need for excellent performance from the entire team. An alignment to SHiFT's Values - ambition, courage, flexibility, and tenacity - which reflect the 'Breaking Cycles' ingredients (the foundations on which SHiFT is built). A preparedness to challenge the status quo and be positively disruptive in the pursuit of higher standards even when this is uncomfortable. Dynamism, tenacity, and determination - you are someone who does not give up until you succeed. You have a 'can do' attitude. Curiosity and a commitment to learning - comfortable in a fast-paced and aspirational 'start-up' context, and as part of a team that is committed to ongoing reflection, adaptation, and improvement. Experience, knowledge, and skills - to be demonstrated in application Essential: Undergraduate level or equivalent experience in relevant subject area such as research methodologies . click apply for full job details
Job Title: Visual Designer (Design System Specialist) Contract Type: Temporary Contract Length: 6 Months (with possibility for extension) Location: Edinburgh Princes Exchange (2 days a week onsite) Daily Rate: Circa 600/Day Status: Inside IR35 Working Pattern: Full Time About the Client: Join a leading UK banking organisation known for its innovative digital services and commitment to customer-centric solutions. With a multi-channel approach and significant investment in technology, this client is dedicated to transforming the banking experience for over 30 million customers. Who We're Looking For: Are you a creative powerhouse ready to bring digital experiences to life? We're seeking a Visual Designer (Design System Specialist) who excels at storytelling and thrives in a collaborative environment. Join our client's Experience Design team, where you will work alongside talented designers, researchers, and strategists. Ideal Candidate Will Have: Design System Leadership: Experience in building and evolving design systems that support scalable and consistent product design across iOS, Android, and web Is essential. Define and manage design tokens (colours, typography, spacing, motion) that translate brand UI Figma Expertise: Mastery of Figma, including advanced usage for creating reusable and accessible components is essential. Guideline Documentation: Ability to document usage best practises for designers and developers. Visual Design Experience: Demonstrable experience creating experience-led brand digital journeys. Demonstrable experience within Visual Design Collaborative Mindset: A desire to learn and support a busy multi-disciplinary team. Energy and Enthusiasm: A passion for visual design and a drive to innovate. Excellent Communication Skills: Strong stakeholder management skills with the ability to communicate designs effectively to developers and senior leaders. Your Role Will Involve: Creative Problem Solving: Use your design expertise to simplify complex challenges and enhance user experiences. Asset Creation: Design production assets, infographics, logos, and engaging interfaces for web and mobile applications. Digital Experience Design: Make the mundane exciting and create captivating digital journeys. Design System Mastery: Help scale and refine the digital design system to ensure consistency across platforms. Prototyping Excellence: Bring your designs to life using Figma and other prototyping tools. Collaboration: Work confidently within agile teams to define project priorities and visualise outcomes. Stakeholder Engagement: Communicate effectively with design teams and senior decision-makers to align objectives with customer needs. Why Join Us? Be part of a dynamic team that values creativity and innovation. Contribute to impactful projects that shape the future of banking. Opportunity for professional growth within a supportive environment. If this exciting opportunity resonates with you, even if your skills don't perfectly match the job description, we encourage you to apply! We'd love to hear from you. Bring your visual design expertise to a place where it truly matters. Apply today! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Oct 03, 2025
Contractor
Job Title: Visual Designer (Design System Specialist) Contract Type: Temporary Contract Length: 6 Months (with possibility for extension) Location: Edinburgh Princes Exchange (2 days a week onsite) Daily Rate: Circa 600/Day Status: Inside IR35 Working Pattern: Full Time About the Client: Join a leading UK banking organisation known for its innovative digital services and commitment to customer-centric solutions. With a multi-channel approach and significant investment in technology, this client is dedicated to transforming the banking experience for over 30 million customers. Who We're Looking For: Are you a creative powerhouse ready to bring digital experiences to life? We're seeking a Visual Designer (Design System Specialist) who excels at storytelling and thrives in a collaborative environment. Join our client's Experience Design team, where you will work alongside talented designers, researchers, and strategists. Ideal Candidate Will Have: Design System Leadership: Experience in building and evolving design systems that support scalable and consistent product design across iOS, Android, and web Is essential. Define and manage design tokens (colours, typography, spacing, motion) that translate brand UI Figma Expertise: Mastery of Figma, including advanced usage for creating reusable and accessible components is essential. Guideline Documentation: Ability to document usage best practises for designers and developers. Visual Design Experience: Demonstrable experience creating experience-led brand digital journeys. Demonstrable experience within Visual Design Collaborative Mindset: A desire to learn and support a busy multi-disciplinary team. Energy and Enthusiasm: A passion for visual design and a drive to innovate. Excellent Communication Skills: Strong stakeholder management skills with the ability to communicate designs effectively to developers and senior leaders. Your Role Will Involve: Creative Problem Solving: Use your design expertise to simplify complex challenges and enhance user experiences. Asset Creation: Design production assets, infographics, logos, and engaging interfaces for web and mobile applications. Digital Experience Design: Make the mundane exciting and create captivating digital journeys. Design System Mastery: Help scale and refine the digital design system to ensure consistency across platforms. Prototyping Excellence: Bring your designs to life using Figma and other prototyping tools. Collaboration: Work confidently within agile teams to define project priorities and visualise outcomes. Stakeholder Engagement: Communicate effectively with design teams and senior decision-makers to align objectives with customer needs. Why Join Us? Be part of a dynamic team that values creativity and innovation. Contribute to impactful projects that shape the future of banking. Opportunity for professional growth within a supportive environment. If this exciting opportunity resonates with you, even if your skills don't perfectly match the job description, we encourage you to apply! We'd love to hear from you. Bring your visual design expertise to a place where it truly matters. Apply today! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
