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An excellent opportunity has just become available for a Customer Service Advisor to join an innovative and established business based in Southampton. As a Customer Service Advisor , you will be the first point of contact for customers, ensuring all enquiries and orders are handled promptly and professionally. Responsibilities of a Customer Service Advisor: • Handle customer enquiries via telephone and email in a professional manner • Process all customer orders and maintain accurate and up-to-date records • Liaise with hauliers and carriers to obtain delivery updates and proofs of delivery • Assist the internal Sales team with administrative duties and phone cover during peak times • Carry out additional ad-hoc duties as required to support the business. The ideal Customer Service Advisor: • Prior customer service experience, ideally within manufacturing • Excellent written and verbal communication skills and ability to communicate effectively • Computer literate, with confidence using spreadsheets and order processing systems with high levels of attention to detail and accuracy • Strong organisational, prioritising and problem-solving skills • Conscientious, self-motivated, and able to work independently • Strong team-working skills, contributing positively to a collaborative environment • Patient, polite, and assertive approach The role of Customer Service Advisor is a permanent and full-time opportunity and offers an annual salary of £28,080 alongside many benefits, including a great holiday allowance of 28 days and high end newly built purpose offices with onsite canteen, free onsite parking, down-time rooms, onsite gym and more! If you would like to hear more about this exciting opportunity and make your mark in a fast-paced, supportive, and growing business, please APPLY NOW!

Senior Consulting Manager London (Hybrid - 2x Days a Week in Office) £110,000-£120,000 + Bonus Want to join a global data and analytics business as they build out a brand-new consulting capability? This is an opportunity to join an industry-leading organisation at a pivotal stage of growth, helping shape a new end-to-end analytics advisory function serving major banking, fintech, and payments clients. With high visibility, senior stakeholder exposure, and a genuine route into practice leadership, this is a standout move for experienced analytics consultants looking to step into something more strategic and commercially impactful THE COMPANY Harnham are partnered with a leading global data, analytics, and decisioning business undergoing significant investment in its consulting and advisory capability. Historically recognised for its strength across credit risk, fraud, identity, and decisioning products, the business is now expanding into a more consultative offering; helping clients unlock greater commercial value from their data through strategic, analytics-led advisory services. This is a newly growing team with strong backing, senior sponsorship, and ambitious growth plans THE ROLE As the Senior Consulting Manager, you'll lead analytics consulting engagements across banking, fintech, and payments clients, acting as a trusted advisor to senior stakeholders while owning project delivery end-to-end. Key responsibilities include: Leading client-facing analytics consulting engagements from problem definition through to delivery Acting as the senior point of contact across strategic client accounts Translating complex analytics into clear commercial recommendations and business actions Supporting proposals, pitches, and growth of the consulting practice Working closely with analytics and data science teams to deliver scalable solutions Projects typically focus on: Credit risk Fraud strategy Pricing & optimisation Customer acquisition Segmentation Collections & recoveries Customer lifecycle and value analytics This is a highly visible role with strong progression into practice leadership as the business scales YOUR SKILLS & EXPERIENCE You'll have: Experience in analytics or data-led consulting within financial services, fintech, or payments - this is essential Strong client-facing delivery and stakeholder management experience Experience translating analytical outputs into commercial or strategic recommendations Knowledge across areas such as credit risk, fraud, pricing, or customer analytics THE BENEFITS The business offers an excellent package including: Up to £120,000 base salary 15% annual bonus HOW TO APPLY Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page

So, you're a proactive people person ready to be the friendly face our stores need? Sounds like you'd be a great fit here. So, if you've had previous optical experience as an Optical Advisor or Dispensing Assistant, this Optical Assistant role could be perfect for you. As an Optical Assistant, you'll use your passion for the Specsavers brand, products and services alongside your incredible customer service skills, to create an outstanding store environment for both our customers and our team. Our store Based in our Thorne store, our store is easy to get to via car, train and bus! What's on offer? As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include: Salary - £25,617.50 Full time 37.5 hours - will inlcude a weekend day Full time - 37.5 hours a week - Will include 1 weekend day Specsavers Perks - our discounted benefits scheme Extra day off for your birthday WeCare - UK confidential employee helpline Outstanding clinical and professional development opportunities Discounted hearing and eyecare benefits Enhanced sick pay (after a year or service) Enhanced pay for family leave (Maternity/Paternity etc) What we're looking for? If this is still sounding like a bit of you, we do need you to have a few skills to get started as an Optical Assistant.These include: Pre- screening Dispesning Collections Repairs and adjustments Happy working in a busy environment Find out more If you've got all these skills, we'd love for you to apply, but there's also some desirable experience that could set you apart from the competition if you have it. This includes: Previous experience in a fast-paced customer service environment Experience in optics business

Customer Service Representative Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment? If so, we have the perfect opportunity for you to shine as a Customer Service Representative! Location: Dryburgh Industrial Estate, Dundee, DD2 3TN & home based (flexible hybrid working pattern) Pay Rate: 13.98 Enhanced: 16.23 (hours worked 20:00 - 00:00) Overtime: 20.97 (bank holidays and Sundays) Sunday/Bank holiday/Overtime after 8pm - Midnight 23.22 Hours : Full time, 5 days, 35 hours per week Shifts between the hours of: Early Shift Pattern -hours between 7:00 - 17:00 Late Shift Pattern - hours between 13:00 - 23:00 Training: Office based on site for the first 6 weeks Duration: Temporary Ongoing Contract Our client is one of the UK's leading retailers, they're committing to serving their customers, communities and planet a little better every day. They are currently expanding their customer engagement centre team, and we are on the lookout for talented individuals like you to join us in creating delightful experiences for their valued customers. As an ambassador of the brand, you will be a role model for bringing their values to life and leading by example in everything you do. What You'll Do: Provide outstanding service to our customers over the phone, handle their queries, concerns, and feedback with empathy and professionalism. Assist customers with order queries, delivery updates, product information, and more, ensuring their needs are met and exceeded. Resolve customer complaints and issues promptly, striving to turn any negative experience into a positive one. Utilise our state-of-the-art systems and tools to efficiently process customer requests and maintain accurate records. Collaborate with fellow team members and other departments to provide seamless customer support and satisfaction. Follow our Business Code of Conduct and always act with integrity and due diligence. What We're Looking For: A genuine passion for delivering exceptional customer service that leaves a lasting impression. Excellent communication skills and a friendly, approachable demeanour over the phone. Basic IT skills, with the ability to learn new systems and utilise Microsoft office. Ability to handle multiple tasks and prioritise effectively in a busy call centre environment. Problem-solving skills with a proactive attitude to resolve customer issues promptly and efficiently. Flexibility to work various shifts, including weekends and evenings. What we can offer to you: Join a company that values diversity, inclusively, and work-life balance. Benefit from comprehensive training and ongoing support to excel in your role. Enjoy excellent career progression opportunities. Receive competitive pay and exciting benefits. Be part of a positive and vibrant work culture, where your contributions are recognised and celebrated. A flexible Hybrid working model. Access to an on-site Gym and Colleague Restaurant. Free on-site parking. Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. To apply, submit your application today! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Title: Customer Service Advisor Salary: £13.50 per hour Location: Sittingbourne, Kent Contract: 12 Months Hours: Monday - Friday, 37.5 hours Be the Voice that Makes a Difference Are you a detail-oriented professional with a passion for delivering top-tier support? We are looking for a Customer Service Advisor to join our team in Sittingbourne. In this office-based role, you will be the backbone of our order processing operations, ensuring our customers receive the high-quality service they expect. The Perks: Recognition & rewards: Monthly awards for top performers and opportunities for customer service qualifications. Modern facilities: Access to an onsite gym (including a Peloton bike!), outside seating areas, and a subsidised canteen with a Starbucks station. Flexible working: Option to work from home one day per week once trained. Financial benefits: Competitive pension, private healthcare, and access to the Randstad app for discounts at major supermarkets, cinemas, and restaurants. Travel: Free on-site parking for all staff. Responsibilities: Order Management: Process daily customer and sample orders received via various methods in a timely and accurate manner. Customer Support: Act as a key point of contact for hospitals, wholesalers, retailers, and patients. Problem Solving: Efficiently resolve queries and escalate issues when necessary, always maintaining a balance of empathy and business focus Collaboration: Work closely with internal colleagues and warehouse/delivery partners to provide real-time order updates. Relationship Building: Work with dedicated accounts to build strong, knowledgeable partnerships and track orders from warehouse to delivery. Quality Control: Monitor shelf life requirements and proactively notify customers of any out-of-stock situations. Your Essential Skills: Empathetic nature: You are patient, understanding, and genuinely care about improving the lives of others. Communication expert: You possess a professional telephone manner and clear written communication skills. IT proficient: Comfortable navigating databases and picking up new systems quickly. Customer-centric: Previous experience in a busy customer service environment is essential. Ready to start making a difference? Apply today! Randstad Business Support is acting as an Employment Business in relation to this vacancy.

Are you an experienced New Homes Sales Advisor ready to take the next step in your career with a leading house builder in Northamptonshire? I am working on behalf of a team seeking a driven and commercially focused individual to take the lead on a high-performing consortium development with a proven track record of achieving 1-2 sales per week. Key Responsibilities: Take ownership of the sales operation on a busy, high-selling consortium development. Guide prospective buyers through the entire home-buying journey, from initial enquiry through to completion and handover. Conduct both in-person and virtual viewings, showcasing the quality, specification, and lifestyle of the development. Build strong relationships with customers, providing expert advice on available plots, pricing, incentives, and purchasing options. Manage the full sales process efficiently while delivering an exceptional customer experience at every stage. Work closely with the wider sales and site teams to maintain strong sales performance and achieve targets. Ensure the development and sales area are presented to the highest standard at all times. Qualifications & Experience: Minimum 2+ years' experience specifically within New Homes sales is essential. Previous experience heading up or taking lead responsibility for a development is required. Proven track record of delivering consistent sales performance within a fast-paced New Homes environment. Strong organisational, communication, and customer service skills. Must be available to work weekends as part of a 7-day sales operation. Why Apply? Opportunity to work with a well-established house builder on a flagship consortium site. Competitive salary and commission structure. Market-leading OTE with further bonus opportunities. Paid mileage. Career progression and development within a leading company in the property sector. Retainer offered for experienced New Homes candidates. For further information or to discuss your application, please contact Max at Fawkes & Reece London

Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis. This is an exciting opportunity to join the People Services team within the People and Culture Directorate at Arthritis UK as a People Information Officer. We are looking for a highly organised and customer focused individual to provide an advisory and administrative service to our people. This role is central to delivering an excellent employee and volunteer experience in relation to the employee and volunteer lifecycle. About the role You will be part of a team of People Information Officers that play a key role in supporting the people journey with involvement in all aspects of the employee and volunteer lifecycle, handling a wide range of administrative and advisory tasks. This includes recruitment, onboarding induction, preparing contracts, processing contract changes and administering the leavers process. You will maintain accurate people data, ensure data integrity and confidentiality and act as a trusted first point of contact for managers, employees and volunteers. About you We would love to hear from if you: Are highly organised with excellent attention to detail. Communicate clearly and professionally, both in writing and verbally. Enjoy supporting and advising others, delivering exceptional customer service. Can work effectively with teams and colleagues across departments to achieve shared goals. Handle confidential information with professionalism and discretion. Are proactive, adaptable and committed to continuous improvement. Have experience in HR administration and a solid understanding of core HR processes. Have experience providing HR information, advice and guidance. Have worked with and are confident using HR systems and understand the importance of data accuracy.

Do you have office-based customer service experience within financial services or insurance? We're looking for a Client Services Senior Specialist to join our growing team at Everywhen Employee Benefits , part of the wider Ardonagh Advisory Group. This is a fantastic opportunity for an experienced customer service professional who is passionate about delivering exceptional client service and supporting colleagues to succeed. You'll work Monday to Friday, 37.5 hours per week , with no evenings or weekends , and benefit from all the advantages of working within a supportive, well-established organisation that truly puts clients and people first. Initially, you'll be based in one of our offices (Darwen, Winnersh or Southampton), working closely with your team and Manager. Once established in the role, there is the opportunity for hybrid working , with a mix of office and home-based days. So, what does the role of Client Services Senior Specialist involve? In this role, you will provide exceptional client service and support to Consultants, clients, and insurers, acting as a trusted and knowledgeable first point of contact. Your key responsibilities will include: Being the first point of contact for day-to-day queries from clients, Consultants, and insurers via phone and email. Proactively supporting policy renewals and new business , ensuring all activity is handled efficiently, accurately, and in line with agreed SLAs. Managing the day-to-day running of an assigned client portfolio , including invoicing, accounts, claims, underwriting, and administration. Preparing draft client reports for renewals and new business requests. Ensuring all work is completed right first time , maintaining high standards of accuracy and compliance with FCA, Consumer Duty, and data protection requirements. Keeping client records and information fully up to date within our Policy Administration System. Acting as a role model within the team , demonstrating strong client service behaviours, technical knowledge, and professionalism. Supporting the Team Manager with task delegation, mentoring, training of new or existing team members, and occasional involvement in interviews. Taking ownership of referrals and escalations, ensuring timely resolution and excellent outcomes. Proactively identifying opportunities to improve processes, service delivery, and ways of working. What are we looking for? Proven customer service experience within financial services or insurance (minimum 3 years). Experience within Group Risk or Healthcare or Employee Benefits (minimum 3 years). Strong organisation and time management skills , with the ability to manage priorities and meet deadlines. Excellent communication skills and confidence dealing with clients and insurers at all levels. High attention to detail and a strong sense of ownership over your work. A positive, flexible team player who enjoys supporting others and leading by example. Microsoft Office skills (essential). Industry qualifications such as IF7 or GR1 are desirable, but not essential. What's in it for you? A welcoming, supportive team environment The opportunity to work for an organisation awarded Investors in Customers Gold for outstanding service. Hybrid working options once established in the role. Ongoing training, development, and support with professional qualifications. A company culture that genuinely cares about your wellbeing, development, and career progression . If you're passionate about client service, enjoy working collaboratively, and are ready to take the next step in your career within Health & Protection, we'd love to hear from you. INDX01 Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.

Parts Advisor £29,000 Basic £39,000 OTE Watford Permanent / Full Time Working Hours: Monday to Friday: 8:00am 6:00pm 1 in 4 Saturdays: 8:30am 4:00pm Join a Prestige Main Dealership We re currently recruiting for an experienced Parts Advisor to join a busy and successful prestige main dealership in Watford . This is a fantastic opportunity for someone with previous motor trade parts experience looking to join a professional aftersales team with strong earning potential and long-term career development. The Role Supplying vehicle parts to both front and back counter customers Identifying and sourcing the correct parts efficiently Supporting the workshop and service department with parts requests Handling customer enquiries via telephone, email and face-to-face Maintaining accurate stock control and records Working towards departmental targets and delivering excellent customer service What We re Looking For Minimum 1 year s experience as a Parts Advisor within the motor trade Experience working within a dealership or busy parts department Strong communication and organisational skills Customer-focused with a professional approach Ability to work well in a fast-paced environment Confident using parts systems and handling multiple tasks What s On Offer £29,000 basic salary £39,000 OTE Prestige dealership environment Supportive and established aftersales team Ongoing training and progression opportunities This is an excellent opportunity for an experienced Parts Advisor looking to progress their career within a premium dealership environment. Apply today to find out more.

Are you a confident communicator with a passion for delivering exceptional customer service in a fast-paced environment? We're recruiting for a Customer Advisor to join our client's busy team in Glasgow. This is an excellent opportunity for someone who enjoys variety, thrives under pressure, and takes pride in delivering a first-class customer experience. This role offers far more than a traditional call centre position. You'll support customers across multiple divisions, manage a high volume of inbound enquires, coordinate hires and sales activity, and build strong working relationships with both customers and suppliers. If you're commercially aware, highly organised, and enjoy being at the heart of a busy operation, this could be the ideal next step in your career. What you will get in your new role A competitive salary of 28,000 to 32,000 per annum Fully office-based role in Glasgow Employer contributory pension scheme Life Assurance Up to 25 days annual leave plus public holidays Option to purchase up to 5 days additional leave Employee welfare fund and company-funded social events Health & wellbeing support including Employee Assistance Programme, flu Jab, wellbeing hub and eye tests Excellent transport links Monday to Friday shift pattern, week 1: Mon to Thu 8:00am-4:45pm, Fri 8:00am-3:45pm, week 2: Mon to Thu 8:45am-5:30pm, Fri 9:15am-5pm Responsibilities in your new role as a Customer Service Advisor As a Customer Service Advisor, you'll act as a key point of contact for major account customers, ensuring all enquiries, hires, and sales requests are handled efficiently and professionally. You'll work closely with internal teams, depots, and external suppliers to coordinate solutions and deliver a seamless customer experience. Your responsibilities will include: Managing a high volume of inbound customer calls and emails Coordinating hires and sales activity across multiple business divisions Processing contracts and maintaining accurate records using the ERP systems Building strong customer relationships and deliver exceptional service Negotiating delivery times and sourcing equipment when required Monitoring enquiries and ensuring customers are kept fully updated Identifying opportunities to support business growth and customer retention Escalating issues appropriately and working proactively to resolve queries Your personality, experience and qualifications We're looking for a proactive, customer-facing individual who is comfortable working in a fast-paced, contact-centre style environment. You'll have previous experience in a customer service, sales support, coordination, or office-based role where managing multiple priorities was essential. To succeed in this role, you should have: Excellent communication and interpersonal skills Strong organisational skills and attention to detail Confidence managing high volumes of customer interactions A positive, solution-focused attitude Good IT skills and experience using CRM or ERP systems Commercial awareness and the ability to work with urgency The ability to learn quickly and adapt within a busy environment Apply now! Please send us an up-to-date copy of your CV, by clicking the Apply button. This position is only available to applicants who have immediate Right to Work in the UK and you will be required to provide evidence of such upon request. Also required are up-to-date contact details for at least 2 references. Stafffinders are operating as an Employment Agency for permanent positions and as an Employment Business for temporary positions.

Customer Service Advisor Salary: £28,000 plus bonus (rising to £29,000 after probation) Hours: Monday-Friday, 08:30-17:00 (37.5 hours per week) Location: Halesowen - 100% office-based Benefits: Great bonus scheme, Free on-site parking, pension scheme, competitive holiday allowance, and more Looking for a role that combines stability, variety, and a friendly team environment? Join a global manufacturing business with an outstanding reputation. This company is a leader in the building industry and continues to invest heavily in research, development, and sustainability initiatives. We're seeking a Customer Service Coordinator to join our vibrant and relaxed team in Halesowen. This is not a call centre role - you'll handle a mix of customer enquiries and administrative tasks, ensuring every client receives exceptional service. What you'll be doing: Processing sales orders from phone and email requests Managing the shared email inbox and making proactive calls for missing details Raising invoices and obtaining purchase order numbers Tracking deliveries and checking stock levels Handling complaints professionally and resolving issues promptly Liaising with multiple internal departments Performing general admin tasks such as scanning and filing What we're looking for: Ideally based locally Previous experience in telephone-based customer service or administration Confident using general IT packages Excellent communication skills and a professional telephone manner Why join us? Work for a global leader with a strong reputation Enjoy a friendly, supportive team environment Benefit from free parking, pension scheme, and competitive holiday allowance Receive a discretionary bonus and salary increase after probation Ready to take the next step? Apply today with your CV only - no cover letter required!

Professional Services Engineer (Client-Facing / Security Technology)Leicester (Hybrid)£ We are partnering with a leading global technology organisation to recruit a Professional Services Engineer to deliver complex, client-facing technical solutions. This role is ideal for someone who thrives in fast-paced environments , enjoys working directly with clients, and can combine technical depth with strong communication skills . The Role You will be responsible for implementing and integrating security-focused products within client environments, ensuring successful delivery and long-term value. Key responsibilities: Leading end-to-end implementations of complex technical solutions Gathering client requirements and translating into tailored solutions Installing, configuring and integrating systems into existing environments Supporting data migration and system integration (APIs, platforms, etc.) Troubleshooting technical issues during and after deployment Delivering client training and workshops Acting as a trusted technical advisor to customers Managing multiple projects in a fast-paced delivery environment Must-have: Experience in a Professional Services / Solutions / Implementation Engineer role Strong understanding of complex technical products (ideally security or SaaS) Proven experience working in client-facing environments Ability to communicate technical concepts clearly to non-technical stakeholders Experience working in fast-paced, delivery-focused environments Strong problem-solving and troubleshooting skills Technical experience: Experience with APIs, integrations and system architecture Exposure to cloud platforms (e.g. GCP/AWS/Azure) Scripting or automation experience (Python, Bash or similar) desirable Background in security or endpoint technologies highly advantageous Key Traits for Success Confident and articulate communicator Ability to build strong client relationships Comfortable managing multiple priorities and deadlines Proactive, solutions-focused mindset Please Note Candidates must have hands-on RF design experience (not just theoretical) GPS and/or wireless communication expertise will be a key differentiator Due to the nature of the work, candidates must meet UK residency requirements Active SC Clearance is required (or eligibility to obtain it) If you have the relevant experience outlined above and meet the requirements, please apply using the link provided.

This is an exciting opportunity to join the team within one of the UK's most modern and professional vehicle salvage agents and parts recyclers based in Thame, Oxford. Key duties The Car Parts Sales Advisor role will involve dealing with telephone and email enquiries from the motor trade or members of the general public who are looking for recycled/green parts. Key skills Must have a general understanding of motor vehicles, previous experience would be a distinct advantage. Customer focused with a clear & confident telephone manor. Comfortable communicating across all sales platforms i.e. telephone, email & webchats. Being a team player is a must, as is being confident working in a busy sales office. IT skills preferable, including experience with word, outlook and excel is an advantage. The successful candidate must have good customer service skills and be reliable, enthusiastic and comfortable working in a busy fast-moving environment. Details Position type Permanent / full-time Working days Monday - Friday Working hours 8:00am - 5:00pm (4:45pm on Fridays) Rate of pay The starting salary is 26,000, + Sales bonuses, to be reviewed upon completion of the 3-month probationary period. Key benefits Staff petrol allowance Pension scheme Generous staff parts discount Free on-site parking Paid day off for your birthday (after 1 years' service) Ongoing training is provided. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Customer Service Advisor- German Speaking The successful candidate must be fluent in both spoken and written German. Location: Liverpool (Hybrid Working) Contract: Temporary ongoing Pay Rate: £13.79 per hour Hours: 37.5 hours per week Shift Pattern Monday to Friday - Hybrid Hours between 08:00am - 6:00pm (rotating) including Banh Holiday About the Role We are currently recruiting for a Customer Service Advisor fluent in both spoken and written German to join our client based in Liverpool. Customer Service Advisor Key Responsibilities German Speaking- fluent in both spoken and written German Deliver a professional, friendly, and customer-focused service at all times Manage customer enquiries via phone and digital communication channels Build a clear understanding of customer needs to provide effective solutions Advising customers on the best services available Deliver a high-quality customer experience in line with company standards and SLAs Accurately capture and maintain customer information using CRM systems Promoting memberships to non-members Work collaboratively with internal teams to ensure customer issues are resolved efficiently Maintain a high level of accuracy and attention to detail in all customer interactions Requirements Fluent in both spoken and written German Previous experience within a busy customer service or contact centre environment, ideally with travel/hospitality industry exposure Strong background in handling high volumes of customer enquiries Excellent verbal and written communication skills Confident using CRM systems and computer applications Strong listening skills and attention to detail Positive, proactive, and customer-focused attitude Flexible approach to working shifts, including weekends Customer Service Advisor Desirable Experience Fluent in both spoken and written German Previous experience within a busy customer service or contact centre environment, ideally with travel/hospitality industry exposure Experience working to KPIs and service level agreements within a contact centre environment IT Savvy with good MS Office and keyboard skills; familiar with technology and mobile applications Winsearch acts as an employment agency for permanent staff. We recruit for roles across Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement, and Professional Services. Consultant: Aleksandra Follert (url removed) Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you! The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed)> Many Thanks

SERVICE MANAGER Hedin Automotive BMW & MINI has an exciting opportunity for an experienced Service Manager to join our Aftersales team. This is a fantastic chance to further your career with one of the world's most admired automotive brands, working within a group that prides itself on exceptional customer experience and strong team culture. YOUR ROLE. As the Service Manager, you will be responsible for overseeing the day-to-day operations and provide direct management of the Service team offering support and coaching where necessary, to ensure any customer concerns are resolved promptly and professionally. The main duties of the role include. Oversee daily operations to maintain smooth workflow and outstanding customer experience Lead and motivate Service Advisors, Technicians, and Workshop Controllers Drive workshop performance across Quality Checks, First Time Fix, VOC scores, and accurate paperwork/warranty submissions Coach and develop the Service team, including reviews, staffing, and training Optimise workshop loading, technician utilisation, and identify additional work opportunities Ensure full compliance with all processes and systems Resolve customer concerns promptly and manage BMW Complaints Portal cases within required timeframes Analyse KPIs and implement continuous improvement strategies Produce regular reports on workshop efficiency, customer satisfaction, and key financial metric YOUR PROFILE. Excellent customer service and communication skills Strong leadership qualities with the ability to motivate and develop a team Highly organised with strong multitasking abilities Calm, professional approach to resolving conflict and customer concerns Self-motivated and able to work effectively in a fast-paced environment Proven experience as a Service Manager, Assistant Service Manager, or similar senior role within an automotive Aftersales Department ABOUT US. Hedin Automotive is a well-established BMW & MINI franchise with state-of-the-art centres across North London, East London, and Kent. As part of Hedin Mobility Group-one of the world's leading private automotive retail and aftermarket services providers we are dedicated to excellence in everything we do. Whether in customer-facing roles or the workshop, our incredible teams are passionate about making Hedin Automotive a seamless, enjoyable place to do business. We strive to create great experiences through a team that genuinely cares about our customers. SALARY AND HOURS. Basic Salary of £41,615 per annum, with a competitive OTE of £52,615+ with a company car. Working hours, Monday to Friday, 8am to 6pm. BENEFITS. Hedin Automotive values our employees and invests in personal development and training. In addition, offering a wide range of market leading benefits to all our colleagues. Why not take a moment to view our benefits and see what our employees love about working at Hedin Automotive by visiting our . Click apply today and take the first step towards a rewarding career in the automotive industry.

Job Title: Customer Service Advisor Location: Southampton Salary: Up to £30k per annum Hours: Full Time (Monday to Friday) Job Overview The successful candidate will be responsible for delivering excellent customer service, handling enquiries efficiently, and ensuring a positive experience for every customer interaction. Key Responsibilities Handle customer enquiries via phone, email, live chat, or face-to-face Provide accurate information about products, services, and processes Resolve customer issues and complaints in a professional and timely manner Process orders, returns, and account updates accurately Maintain up-to-date and detailed customer records Meet individual and team performance targets Escalate complex issues to the appropriate department when required Follow company policies, procedures, and data protection guidelines Key Skills & Experience Previous experience in a customer service or contact centre role (desirable but not essential) Excellent verbal and written communication skills Strong listening and problem-solving abilities Ability to remain calm and professional under pressure Confident using computer systems and CRM software A positive, can-do attitude and strong work ethic Personal Attributes Customer-focused and empathetic Reliable and punctual Team player with the ability to work independently Willingness to learn and develop new skills Next Steps Apply online or contact Reed Southampton for more information.