534 jobs found

Housing & Public Protection Business Improvement Manager Windsor & Maidenhead based Interim 3 6 Months Hybrid (1 2 days on site) £39.99 Umbrella / £31.33 PAYE We are seeking an experienced manager to lead business support, performance, and transformation activity within Housing and Public Protection. Key Responsibilities Lead and manage the Housing and Public Protection Business Support Team, analysts, and Housing Complaints and Review Officer. Drive service improvement initiatives and oversee a range of transformation projects. Support the leadership, management, and delivery of Housing and Public Protection services. Act as a key member of the management team, providing strategic and operational support to the Assistant Director for Housing and Public Protection. Ensure effective performance management, service delivery, and continuous improvement across the function. Use data, insight, and analysis to support decision-making and service enhancement. About You Proven experience in a business improvement, service improvement, transformation, or operational management role. Strong leadership experience managing teams within local government, housing, public protection, regulatory services, or a similar environment. Experience delivering change programmes and driving organisational improvement. Excellent stakeholder management and communication skills. Ability to operate strategically while maintaining oversight of day-to-day service delivery. Experience working within complex public sector environments is highly desirable. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.

Income Collection Officer Location: Arlington, London NW1 Pay: 17 per hour Start Date: 6th July Full-time / Temporary (with potential to extend) The Role We are currently recruiting for an experienced Income Collection Officer to join a busy team, with a strong focus on arrears management and income recovery . This is a fast-paced role suited to someone confident in handling debt collection and negotiating sustainable repayment solutions. Key Responsibilities Proactively manage a caseload of rent accounts in arrears Contact tenants to collect outstanding debts via phone, email, and written communication Assess financial circumstances and agree realistic payment plans Monitor and review repayment arrangements to ensure compliance Take appropriate recovery action where agreements are not maintained Liaise with internal teams and external agencies where necessary Maintain accurate and up-to-date case records About You Proven experience in income collection / debt recovery is essential Strong background in managing arrears and negotiating payment plans Confident communicator with excellent negotiation skills Able to handle difficult conversations professionally and empathetically Highly organised with good attention to detail Experience within housing or local authority is desirable but not essential What's on Offer Competitive hourly rate of 17 per hour Immediate start (6th July) Opportunity to build experience within a reputable organisation Supportive team environment Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Job Title: Business Development Manager Housing Location: Remote Salary: £37,000 - £40,000 + Commission About Our Client: Our client is a leading provider of high-quality apprenticeships and professional development within the housing sector. They are dedicated to enabling career progression, sector excellence, and impactful partnerships by connecting employers, learners, and industry standards. Role Purpose: The Business Development Manager will drive growth by identifying and securing new business opportunities, developing strategic partnerships, and expanding our client s footprint within the housing and property management sector. The Business Development Manager role focuses on building strong relationships with employers, promoting apprenticeship and professional development programs, and supporting organisational objectives through commercial strategy and stakeholder engagement. Key Responsibilities: Business Growth and Strategy The Business Development Manager will identify, pursue, and secure new business opportunities within the housing sector to meet growth targets. Develop and implement business development strategies aligned with organizational objectives. Promote apprenticeship and professional development programs to employers and stakeholders. Collaborate with internal teams to design solutions that meet client and learner needs. Stakeholder Management and Relationship Building Build and maintain strong, professional relationships with employers, partners, and industry bodies. Act as the primary point of contact for key stakeholders, providing expert guidance on training and development solutions. The Business Development Manager will identify potential risks or barriers to engagement and work collaboratively to mitigate them. Represent the organization at sector events, conferences, and meetings to enhance brand visibility. Sales, Marketing, and Account Management Develop proposals, contracts, and business cases tailored to employer and sector requirements. Negotiate and close agreements that deliver mutual benefit and support learner success. Monitor market trends, competitor activity, and sector developments to identify opportunities for growth. Maintain accurate records of business activity, pipeline, and performance metrics in line with internal KPIs. Compliance, Reporting, and Professionalism Ensure all business development activity aligns with regulatory, safeguarding, and professional standards. Promote equality, diversity, and inclusion in all client and stakeholder interactions. Participate in continuing professional development to stay current with sector trends, apprenticeship standards, and business growth strategies. Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.

Job Title: Business Development Manager Housing Location: Remote Salary: £37,000 - £40,000 + Commission About Our Client: Our client is a leading provider of high-quality apprenticeships and professional development within the housing sector. They are dedicated to enabling career progression, sector excellence, and impactful partnerships by connecting employers, learners, and industry standards. Role Purpose: The Business Development Manager will drive growth by identifying and securing new business opportunities, developing strategic partnerships, and expanding our client s footprint within the housing and property management sector. The Business Development Manager role focuses on building strong relationships with employers, promoting apprenticeship and professional development programs, and supporting organisational objectives through commercial strategy and stakeholder engagement. Key Responsibilities: Business Growth and Strategy The Business Development Manager will identify, pursue, and secure new business opportunities within the housing sector to meet growth targets. Develop and implement business development strategies aligned with organizational objectives. Promote apprenticeship and professional development programs to employers and stakeholders. Collaborate with internal teams to design solutions that meet client and learner needs. Stakeholder Management and Relationship Building Build and maintain strong, professional relationships with employers, partners, and industry bodies. Act as the primary point of contact for key stakeholders, providing expert guidance on training and development solutions. The Business Development Manager will identify potential risks or barriers to engagement and work collaboratively to mitigate them. Represent the organization at sector events, conferences, and meetings to enhance brand visibility. Sales, Marketing, and Account Management Develop proposals, contracts, and business cases tailored to employer and sector requirements. Negotiate and close agreements that deliver mutual benefit and support learner success. Monitor market trends, competitor activity, and sector developments to identify opportunities for growth. Maintain accurate records of business activity, pipeline, and performance metrics in line with internal KPIs. Compliance, Reporting, and Professionalism Ensure all business development activity aligns with regulatory, safeguarding, and professional standards. Promote equality, diversity, and inclusion in all client and stakeholder interactions. Participate in continuing professional development to stay current with sector trends, apprenticeship standards, and business growth strategies. Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.

Job Title: Business Development Manager Housing Location: Remote Salary: £37,000 - £40,000 + Commission About Our Client: Our client is a leading provider of high-quality apprenticeships and professional development within the housing sector. They are dedicated to enabling career progression, sector excellence, and impactful partnerships by connecting employers, learners, and industry standards. Role Purpose: The Business Development Manager will drive growth by identifying and securing new business opportunities, developing strategic partnerships, and expanding our client s footprint within the housing and property management sector. The Business Development Manager role focuses on building strong relationships with employers, promoting apprenticeship and professional development programs, and supporting organisational objectives through commercial strategy and stakeholder engagement. Key Responsibilities: Business Growth and Strategy The Business Development Manager will identify, pursue, and secure new business opportunities within the housing sector to meet growth targets. Develop and implement business development strategies aligned with organizational objectives. Promote apprenticeship and professional development programs to employers and stakeholders. Collaborate with internal teams to design solutions that meet client and learner needs. Stakeholder Management and Relationship Building Build and maintain strong, professional relationships with employers, partners, and industry bodies. Act as the primary point of contact for key stakeholders, providing expert guidance on training and development solutions. The Business Development Manager will identify potential risks or barriers to engagement and work collaboratively to mitigate them. Represent the organization at sector events, conferences, and meetings to enhance brand visibility. Sales, Marketing, and Account Management Develop proposals, contracts, and business cases tailored to employer and sector requirements. Negotiate and close agreements that deliver mutual benefit and support learner success. Monitor market trends, competitor activity, and sector developments to identify opportunities for growth. Maintain accurate records of business activity, pipeline, and performance metrics in line with internal KPIs. Compliance, Reporting, and Professionalism Ensure all business development activity aligns with regulatory, safeguarding, and professional standards. Promote equality, diversity, and inclusion in all client and stakeholder interactions. Participate in continuing professional development to stay current with sector trends, apprenticeship standards, and business growth strategies. Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.

Project Officer x2 Location: Hybrid/Remote (With site travel in the South) Salary: £26,897 per annum Vacancy Type: One role available, permanent full time and one 12 month fixed term contract available Closing Date: 3rd of July 2026 Home Based, covering the South (East and West Sussex, Hampshire, Bournemouth, Christchurch, Poole, Dorset, Wiltshire & Devon). Do you want to help build affordable, quality homes for those who need it most and build your career at the same time? If this sounds like you, keep reading. At Stonewater, we have some of the most significant growth targets in the sector and we re looking for two Project Officers to help support to drive forward our development programme. We understand how desperately these new homes are needed and our second strategic partnership with Guinness and Homes England has secured a further £250m, to build 4,180 additional affordable homes by 2029, giving us the long-term security we need to focus on building quality homes for those who need them most. We ve built a strong platform to deliver our goals, making this a fantastic time for new colleagues to join our organisation and be part of our next phase. Our targets are significant and mark us as one of the biggest developing Housing Associations in the country, with a ground-breaking approach to environmental standards, but it s not just numbers. Our staff truly live our values and are able to fully bring their whole selves to work every day. Putting customers at the heart and working in a collaborative, proactive and solution-focussed way makes our colleagues our biggest asset. Although this is a home based role, it will involve some occasional travel to development sites within the South. The ability to independently travel to various sites within the region is essential. Flexibility in how this is achieved is left to the candidate s discretion. The ideal candidate will: Have an interest in or knowledge of housing is preferred, especially affordable housing. Be confident, independent, and pro-active in your approach to your work and relationships with colleagues. Have a customer focussed approach to your work. Have excellent administrative and problem-solving skills with excellent attention to detail. Have excellent verbal and written communication skills, able to contribute to the production of written reports and ensure effective project management to internal and external stakeholders. Have good numerical and organisational skills to enable you to prioritise and manage a varied workload. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to their website to complete your application.

JOB DESCRIPTION The Guinness Partnership is looking for an Anti-Social Behaviour & Legal Officer to join our Safe Neighbourhoods and Support Service team based in Oldham on a full-time, 12-month fixed term contract basis. We currently operate a hybrid working pattern where you will work 3 days per week in the office and 2 days remotely. About the role You will manage and investigate complex Anti-Social Behaviour (ASB), legal and fraud cases by triaging and reviewing incidents while delivering excellent customer service to our residents in line with Guinness standards. This will involve early intervention remedies as well as taking legal action, determining tenancy breaches, investigating, and taking action against any tenancy fraud. You will need to build strong relationships with internal teams and external agencies to ensure effective case coordination and handovers, while contributing to continuous improvement and service development initiatives. What we re looking for We are looking for a highly self-motivated individual with excellent customer service and case management skills. You will also be able to demonstrate these essential skills: Excellent customer service delivery, demonstrating effective communication and interpersonal skills. Highly self-motivated with the ability to plan and work effectively without high levels of supervision. Strong investigation skills and good understanding of case management. Experience of working in a climate of legislative and organisational change. Proven problem-solving and decision-making skills. Resilient and able to deal with challenging situations and deliver sustainable outcomes. Good attention to detail. Excellent oral and written communications. Good knowledge of Microsoft Office. Demonstrates the Guinness Behaviours. Desirable Proven experience of building relationships with external agencies. Experience of working in the housing or property sector. Strong knowledge of regulatory legislation for social housing. Essential Qualifications Educated to Level 2 (C+ or 9-4 GCSE or equivalent) or higher. If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. TGPCVL

MMP Consultancy are recruiting for a Major Works Officer to work for a Local Authority on a temporary basis, in Essex. You will be responsible for carrying out all statutory consultation relating to works on flat blocks, ensuring full compliance and supporting the Council in maximising the recovery of major works charges. Key Responsibilities Lead on all statutory consultation processes for major works, ensuring full legal compliance and enabling the Council to recover costs from leaseholders Prepare, issue and manage statutory notices, ensuring accuracy, clarity and timely service Attend consultation meetings and provide clear guidance to leaseholders on legal requirements, payment options and the scope of proposed works Work closely with contractors, contract administrators and internal teams to ensure information is accurate, works are fully recoverable, and leaseholders are kept informed throughout the project Visit blocks where required to verify works and support the preparation of Notices of Intention and Notices of Estimates Maintain accurate records for all consultation and recharging activity, ensuring smooth project handover and correct calculation of leaseholder accounts Calculate and issue major works invoices promptly, providing clear breakdowns and ensuring accuracy in all billing Handle disputes and complaints professionally, aiming for early resolution and preparing evidence for County Court or Tribunal proceedings when required Attend hearings to give evidence on behalf of the Council when necessary Contribute to meeting service targets and maintaining high standards of customer service, safeguarding, and health and safety The experience you will bring: Good knowledge of the Commonhold and Leasehold Reform Act 2002 in respect of service charge consultation Knowledge of the 1985 Housing Act and subsequent amendments Good knowledge of the how building contracts are managed and the applications for payments under them Understands and can interpret leases Experience of cross organisational working to resolve disputes and build good relationships

To undertake initial grant surveys to determine eligibility for grant and completed Property Condition Schedule, which will comprehensively identify repairs/improvement, required. ? To advise members of the public on all aspects of the grants system. ? To prepare schedules of work, plans/drawings and obtain estimates. ? To prepare and submit the formal grant application for assessment including all estimates and other plans and documentation. ? To undertake assessment of format grant applications including all estimates and other plans and documentation. ? To prepare and submit applications for Building Control and Planning permission and any other necessary approval as required. ? To carry out supervision of work throughout process including the submission of all claims for interim and final payments. ? To promote the Grants Agency Service and to identify suitable Block Repair Schemes. ? To develop Block Repair Schemes and provide a comprehensive agency service to applicants. ? To carry out inspections relating to applications for loans from the Council where required. ? To process grant applications from initial site survey through interim payments to final payment and at all times to act on behalf of the Principal Housing Renewal and Grants Officer. ? To maintain all grant management information systems including Flare to enable regular reports on all elements of the area housing service as directed. ? To assist the Principal Housing Renewal and Grants Officer in the reviewing and developing of all relevant grant management policies and procedures. ? Ensure compliance with the Councils Financial Regulations, Standing Orders, Policies and Procedures ? To implement the principles of the Councils Equal Opportunity Policy whilst carrying out the above duties ? To adhere to Health and Safety legislation/relevant Council policies and procedures and to take reasonable care for the health and safety of yourself and other persons who may be adversely affected by your acts/ omissions. In addition, you will undertake any duties with regards to fire safety evacuation commensurate with your role. ? To implement the principles of the Council's Environment Policy while carrying out the above duties. Experience 2 years post qualification experience of building construction or relating area Office administration Knowledge Knowledge and experience of relevant service area delivery to the public Knowledge of the Housing grants function and associated private sector housing. Compilation of costed schedule of works. Skills and aptitudes Ability to work directly with the public Good analytical and all-round communication skills Keep concise records Ability to work as part of a team and under instruction Ability to work on own initiative when required Good customer skills Full driving licence

Job Title: HR Officer Location: Stockwell, London, SW9 Job Type: 35,000 Per annum Job Type: Full Time, Permanent About SW9 Community Housing: SW9 Community Housing is a resident-led social housing charity responsible for the delivery of housing management and maintenance services for around 1,800 homes and several commercial and community buildings in Stockwell/Brixton on behalf of a G15 Housing Association, Sovereign Network Group. Being a community-based organisation, we are seeking to recruit Human Resource Officer, with a focus on service delivery and a people-centre approach. About The Role: We have a fantastic opportunity for an experienced HR Officer with a background in employment law to join the organisation. This is a pivotal role within SW9 Community Housing. It is to provide HR advice, administration, and system support to management and to ensure that employees receive a strong level of professional HR support in line with the company strategic goals. Core Responsibilities: HR Systems & Administration: Administer the full employee lifecycle via our HRIS, ensuring data integrity, accurate personnel records, and compliant onboarding/offboarding. Payroll: Prepare and process monthly payroll data, managing all starters, leavers, and variations with high accuracy. Data & Reporting: Extract workforce metrics and produce regular reports on headcount, turnover, and absence for management. Employee Relations & Recruitment: Provide admin support for ER casework, disciplinary processes, and end-to-end recruitment coordination. L&D & Compliance: Support training scheduling, mandatory compliance monitoring, and assist with HR policy documentation. About you: Education Educated to A Level Standard or equivalent. CIPD or equivalent qualification is desirable. Knowledge and skills Clear understanding of HR services and its contribution to the organisation. Extensive knowledge of Human Resources and employment law. Possesses HR administration and advisory skills to work flexibly and collaboratively. Sound knowledge of current employment legislation and ability to translate this into workplace practices. Excellent attention to detail. Intermediate IT and computer skills including Word, Outlook and Excel. Ability to work as a part of the team and to work without supervision. Excellent organisation skills with the ability to prioritise workload to meet deadlines and adhere to month-end timetable. Clear and accurate written and verbal communication that is appropriate for the audience and to write HR reports. Strong relationship building and stakeholder management skills to liaise with a wide range of people, both internal and external to the organisation. Ensures that all work is undertaken in compliance with the Data Protection Acts (DPA). Analytical, with the ability to quickly solve problems through practical and innovative means. Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility. Ability to respond to queries promptly. Patience and ability to remain calm in stressful situations. Experience Operational HR experience, providing staff with advice and supporting managers in all aspects of HR. A proven track record in coordinating the full employee life cycle. Range of experience in the use of computerised HR systems. Experience of Cascade HR is highly desirable. Experience in administering payroll and staff benefits. Experience of working in social housing desirable. Experience in dealing with staff on all levels. Personal Attributes Enthusiastic and conscientious about delivering and driving forward an excellent service in a customer-based environment. Adaptable and 'can do' attitude. Why join us When you work at SW9, you are directly impacting on the lives of our residents. In return for your energy, innovation, and commitment, we offer: Competitive salary A defined contribution Pensions Scheme (employer match up to 8%) 5 x annual salary life assurance cover Competitive annual leave entitlement Interest-free loans (including season ticket loan, Cycle-to-Work scheme, rent deposit loan) Employee assistance programme Excellent learning & development opportunities Staff discount scheme, discounted gym membership Medicash - medical cash plan A modern office and facilities Full details of the role profile available on request. Please click on the APPLY button to send your CV for this role. Candidates with the experience or relevant job titles of; HR Advisor, HR Administrator, Payroll Administrator, HRIS Management, Employee Relations Support, Recruitment Coordination, HR Data Reporting, Onboarding & Offboarding, CIPD, Employment Law Compliance, Payroll Processing, HR Systems, Absence Management may also be considered.

Safer Communities Officer (Grade 9) Department: Safer Communities Directorate: Housing and Environment Location: Perceval House, Ealing, W5 (Hybrid - 3 days office / 2 days home) Contract: 3 months (initial) Hours: 35 hours per week Rates: 23.05 per hour PAYE 30.71 per hour Umbrella Reporting to: Safer Communities Team Leader About the Role We are seeking an experienced Safer Communities Officer to support the delivery of proactive and reactive initiatives aimed at tackling nuisance, anti-social behaviour, crime and disorder across the borough. Working within an area-based, multi-disciplinary cluster, you will play a key role in reassuring communities, improving resident satisfaction and delivering effective enforcement and prevention activity in partnership with internal teams and external agencies. This post is subject to safer recruitment practices and a satisfactory CRB/DBS check, due to work involving children and/or vulnerable adults. Key Responsibilities Support the Safer Communities Team Leader in planning, coordinating and delivering Safer Communities initiatives. Work collaboratively within an area-based multi-disciplinary cluster to identify and resolve complex community safety issues. Lead and contribute to projects, promotional activities and partnership initiatives addressing anti-social behaviour, nuisance, crime and disorder. Manage complaints and complex casework, proactively identifying legal and non-legal remedies. Gather, analyse and compile high-quality evidence, including witness statements, in line with civil procedural rules. Prepare court-ready case files and liaise with Legal Services to progress enforcement action. Attend court and present cases as a council witness when required. Build and maintain effective working relationships with council services, police, partner agencies, elected members, residents and businesses. Maintain accurate and up-to-date records on council systems. Ensure all work complies with council policies, professional standards, data protection, human rights, equalities and health & safety legislation. Essential Knowledge, Skills & Experience Proven operational knowledge of delivering complex enforcement work under the Anti-Social Behaviour, Crime and Policing Act 2014. A good understanding of the Housing Act 1985, including the management of secure tenancies. A good understanding of the Homelessness Code of Guidance for Local Authorities. Experience applying structured problem-solving techniques to complex and sensitive cases. Excellent analytical and investigative skills, with the ability to assess evidence in line with civil procedural rules. Proven experience of preparing complex legal casework and attending court to present cases. Experience influencing partners and stakeholders to deliver joined-up services for local communities. Strong operational knowledge of housing, anti-social behaviour, crime prevention and community safety. Experience working with vulnerable individuals and challenging customers in a professional and positive manner. Excellent written and verbal communication skills, including experience representing the council at public meetings and delivering presentations. Strong organisational skills, with the ability to prioritise competing demands and meet tight deadlines. Ability to work flexibly, including attending meetings or incidents outside normal office hours when required. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Are you an experienced Housing Officer with a strong understanding of Part VII of the Housing Act 1996? We are working with a forward-thinking Local Authority seeking a skilled professional to join their Housing Service and play a key role in managing an increasing volume of statutory housing reviews and accommodation offers. This is an exciting opportunity to join a busy service during a period of transformation and make an immediate impact supporting vulnerable residents while ensuring legal compliance across homelessness decision-making. The Role You will be responsible for managing and determining reviews under Part VII of the Housing Act 1996, ensuring decisions are legally robust, evidence-based and delivered within statutory timescales. You will also oversee and make offers of suitable accommodation, including both Temporary Accommodation and settled housing solutions. Key Responsibilities Conduct statutory reviews under Part VII of the Housing Act 1996. Assess complex housing and homelessness cases and produce well-reasoned review decisions. Make offers of Temporary Accommodation and settled accommodation in line with legislation and policy. Ensure all decisions comply with current housing legislation, case law and best practice. Liaise with applicants, legal representatives, housing providers and internal stakeholders. Maintain accurate case records and provide clear written communication throughout the review process. About You To be successful in this role, you will have: Proven experience conducting reviews under Part VII of the Housing Act 1996. Experience making offers of accommodation under homelessness legislation, including Temporary Accommodation. Strong knowledge of homelessness legislation, guidance and case law. Excellent written decision-making and report-writing skills. The ability to manage a demanding caseload and work independently. Previous Local Authority housing experience. This is a fantastic opportunity to join a busy and evolving Housing Service where your expertise will be highly valued. You will play a crucial role in ensuring fair, lawful and timely decisions for residents seeking housing assistance.

Safer Communities Officer Department: Safer Communities Directorate: Housing and Environment Location: Perceval House, Ealing, W5 (Hybrid - 3 days office / 2 days home) Contract: 3 months (initial) Hours: 35 hours per week Rates: 23.05 per hour PAYE 30.71 per hour Umbrella Reporting to: Safer Communities Team Leader About the Role We are seeking an experienced Safer Communities Officer/ Community Safety Officer Anti-Social Behaviour (ASB) Officer Community Protection Officer Neighbourhood Safety Officer Enforcement Officer (Community Safety) Public Protection Officer To support the delivery of proactive and reactive initiatives aimed at tackling nuisance, anti-social behaviour, crime and disorder across the borough. Working within an area-based, multi-disciplinary cluster, you will play a key role in reassuring communities, improving resident satisfaction and delivering effective enforcement and prevention activity in partnership with internal teams and external agencies. This post is subject to safer recruitment practices and a satisfactory CRB/DBS check, due to work involving children and/or vulnerable adults. Key Responsibilities Support the Safer Communities Team Leader in planning, coordinating and delivering Safer Communities initiatives. Work collaboratively within an area-based multi-disciplinary cluster to identify and resolve complex community safety issues. Lead and contribute to projects, promotional activities and partnership initiatives addressing anti-social behaviour, nuisance, crime and disorder. Manage complaints and complex casework, proactively identifying legal and non-legal remedies. Gather, analyse and compile high-quality evidence, including witness statements, in line with civil procedural rules. Prepare court-ready case files and liaise with Legal Services to progress enforcement action. Attend court and present cases as a council witness when required. Build and maintain effective working relationships with council services, police, partner agencies, elected members, residents and businesses. Maintain accurate and up-to-date records on council systems. Ensure all work complies with council policies, professional standards, data protection, human rights, equalities and health & safety legislation. Essential Knowledge, Skills & Experience Proven operational knowledge of delivering complex enforcement work under the Anti-Social Behaviour, Crime and Policing Act 2014. A good understanding of the Housing Act 1985, including the management of secure tenancies. A good understanding of the Homelessness Code of Guidance for Local Authorities. Experience applying structured problem-solving techniques to complex and sensitive cases. Excellent analytical and investigative skills, with the ability to assess evidence in line with civil procedural rules. Proven experience of preparing complex legal casework and attending court to present cases. Experience influencing partners and stakeholders to deliver joined-up services for local communities. Strong operational knowledge of housing, anti-social behaviour, crime prevention and community safety. Experience working with vulnerable individuals and challenging customers in a professional and positive manner. Excellent written and verbal communication skills, including experience representing the council at public meetings and delivering presentations. Strong organisational skills, with the ability to prioritise competing demands and meet tight deadlines. Ability to work flexibly, including attending meetings or incidents outside normal office hours when required. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Senior Housing Benefit Officer Harrow, London Temporary Full Time An excellent opportunity has become available for an experienced Senior Housing Benefit Officer to join a Local Authority in Harrow. This is a senior position within the Housing Benefits team, supporting the delivery of a high-quality financial assessments and benefits service whilst ensuring compliance with legislation, maximising subsidy income and supporting some of the borough's most vulnerable residents. THE ROLE The Senior Housing Benefit Officer will play a key role in the delivery of Housing Benefit, Council Tax Benefit and Financial Assessment services, providing technical expertise, quality assurance and support to the wider team. Key responsibilities include: Assessing complex Housing Benefit, Council Tax Benefit and Financial Assessment claims, including self-employed, student and social care cases. Supporting and deputising for Team Leaders when required across operational and performance management activities. Quality checking assessments completed by officers to ensure compliance with legislation, DWP standards and local procedures. Managing benefit appeals, preparing tribunal submissions and representing the Council at appeal hearings and court proceedings. Supporting the recovery of overpaid benefits and ensuring effective collection and recovery processes are maintained. Providing technical advice and guidance to officers on complex legislation, policy changes and benefit regulations. Working closely with internal departments, external agencies and the Department for Work and Pensions to achieve service objectives and performance targets. THE CANDIDATE The successful candidate will have substantial experience working within a Housing Benefits environment and possess strong technical knowledge of benefits legislation. The ideal candidate will have: A minimum of three years' experience working within a Housing Benefits team. In-depth knowledge of Housing Benefit and Council Tax Benefit legislation and regulations. Experience dealing with complex assessments, appeals and overpayment recovery. Strong communication skills with the ability to deal effectively with customers, elected members, MPs and stakeholders. Excellent organisational skills with the ability to manage a demanding workload and competing priorities. Strong IT skills and experience using Housing Benefits systems and Microsoft Office applications. THE CONTRACT WORKING HOURS: Full Time, 36 Hours Per Week LENGTH OF CONTRACT: 3 Month Contract RATE: The pay for the role is 30.02 per hour LTD company rate . The PAYE equivalent is 25.59 per hour , inclusive of holiday pay. HOW TO APPLY To apply for this role, please email a copy of your CV to (url removed) or call on (phone number removed) to discuss the role in more detail! If the role is more suited to someone you know, we offer a 250 referral bonus for every successfully referred candidate!

Your new company Complaints are a vital part of how organisations learn, improve, and deliver safe, high-quality services that customers can trust.We're looking for an experienced Housing Complaints Officer (also referred to as a Customer Experience Officer) who thrives in a regulated, fast-paced environment. This role goes beyond simply resolving complaints-you'll approach each case with empathy, take time to fully understand customer concerns, ask the right questions, collaborate with colleagues, and take ownership of the end-to-end complaint management process.Please note - this is a temporary opportunity on a 3-month ongoing basis. Your new role You'll be responsible for managing customer complaints from start to finish once they escalate beyond the informal stage, often handling sensitive and complex issues. Responsibilities include, but are not limited to: Conducting thorough, effective, and timely investigations into complaints of varying complexity Maintaining clear and consistent communication with customers throughout the complaint process Building strong relationships with a wide range of internal stakeholders to gather information and identify root causes Producing high-quality outcome letters outlining findings and actions taken to resolve complaints This role offers the opportunity to make a meaningful impact on customer satisfaction and service improvement. What you'll need to succeed The ideal candidate will have: Proven experience in complaint handling within a regulated environment Experience managing a high volume of complaints end-to-end (typically 15-20 cases at varying stages and complexity) Confidence liaising directly with customers and collaborating with internal stakeholders Strong written communication skills, with the ability to produce clear, professional correspondence and reports The ability to manage changing priorities and work effectively under pressure This role is primarily office-based, with some flexibility to work from home depending on business needs. What you'll get in return You'll receive an hourly rate of 23.26, alongside the flexibility of hybrid working, allowing a balance between home and office-based work. The role is based in a modern Birmingham City Centre office with excellent transport links, and offers the opportunity to gain valuable experience in a fast-paced, regulated environment while making a meaningful impact on customer experience within a supportive team. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Location: Remote Rate: Up to 55 per hour Hours: 37 hours per week across 5 days Start: ASAP Contract: Interim Lynx Employment Services are recruiting for an experienced Property Lawyer to support our client on an interim basis. This is an excellent opportunity for a qualified legal professional with strong local government property law experience to join a busy legal team. The role can be carried out remotely, although candidates must be available to work 37 hours per week across five days. Key Responsibilities Manage a varied caseload of commercial and residential property matters. Draft, review and negotiate legal documentation including leases, licences, transfers and easements. Provide legal advice on acquisitions, disposals and development projects. Support regeneration, housing and corporate property transactions. Advise internal stakeholders and senior officers on property-related legal issues. Ensure compliance with relevant legislation and council policies. Requirements Qualified Solicitor, Barrister or Chartered Legal Executive. Significant experience in property law, ideally within a local authority environment. Strong knowledge of commercial property transactions and land law. Ability to manage a busy caseload independently. Excellent communication and stakeholder management skills. If you are an experienced Property Lawyer available for an immediate start and seeking a flexible remote opportunity, we'd love to hear from you.

Resident Liaison Officer Location: Nottingham Type: Permanent Salary: 30,000 - 32,000 + Car/Car allowance & Benefits We are currently recruiting for a Resident Liaison Officer to join a well-established contractor delivering refurbishment works within occupied properties. This is a key role focused on ensuring residents are kept fully informed before, during and after works are carried out, whilst delivering a high standard of customer care throughout the programme. The Role Reporting to the Senior Resident Liaison Officer , you will be responsible for managing communication with tenants and residents, helping to ensure works are delivered smoothly and with minimal disruption. You will act as a key point of contact between residents, clients and operational teams, supporting positive outcomes and maintaining high levels of customer satisfaction. Key Responsibilities Provide clear, professional and timely communication to residents throughout the works programme Build positive relationships with tenants and residents, ensuring they feel informed and supported at all stages Arrange and manage resident appointments in line with works schedules Explain the nature of the works, associated timescales and any changes or delays as they arise Carry out resident inductions and complete resident profiles Identify and respond to individual resident needs, including vulnerable tenants, working households and those with health-related requirements Support the management of complaints and help resolve issues quickly and effectively Work closely with site teams, management and client representatives to ensure excellent service delivery Attend meetings, open forums, public events and community engagement activities where required Maintain accurate and up-to-date records on internal systems About You To be successful in this role, you will have: Previous experience in a Resident Liaison Officer , Tenant Liaison Officer , Customer Care or similar customer-facing role Strong communication and interpersonal skills The ability to build trust and rapport with residents from a range of backgrounds Experience handling complaints and resolving issues in a professional manner Good organisational skills and the ability to manage a busy workload A proactive and approachable attitude Strong administration and IT skills Ideal Background This opportunity would suit someone with experience working within: Social housing Planned maintenance Refurbishment works Decarbonisation programmes Property services Construction or repairs environments If you are an experienced Resident Liaison Officer looking for your next opportunity, please apply today or call Jess on (phone number removed). Key words: RLO, CLO, TLO, Resident Liaison Office, Tennant Liaison Office, Customer Liaison officer, Property Service, Refurbishment, Social Housing

Homelessness Prevention & Solutions Officer Location: North West London Rate: 28.00 per hour (Umbrella) Contract: 6 Months Working Pattern: Full Time Working Arrangement: Hybrid We are currently recruiting for an experienced Homelessness Prevention & Solutions Officer to join a busy Housing Needs team in North West London. This is an excellent opportunity for a housing professional with experience in homelessness prevention, housing options, and statutory homelessness assessments to make a real difference to residents facing housing difficulties. Key Responsibilities Deliver the Council's statutory duties to prevent and relieve homelessness under the Housing Act 1996 and Homelessness Reduction Act 2017. Manage a caseload of households threatened with homelessness or currently homeless. Conduct homelessness assessments and determine appropriate housing duties. Develop and review Personalised Housing Plans (PHPs). Negotiate with landlords, agents, family members, and other parties to prevent homelessness and sustain accommodation. Explore a range of housing options including private rented sector accommodation, supported housing, and alternative housing solutions. Support households to secure and sustain suitable accommodation. Provide advice and assistance on housing rights, homelessness legislation, welfare benefits, and tenancy sustainment. Prepare detailed case records, decision letters, and statutory documentation. Manage complex homelessness cases, including those subject to legal challenge, judicial review, and Ombudsman enquiries. Requirements Previous experience working within Homelessness Prevention, Housing Options, or Housing Needs. Strong knowledge of the Housing Act 1996, Homelessness Reduction Act 2017, and associated legislation. Experience conducting statutory homelessness assessments and issuing housing decisions. Ability to manage complex and sensitive cases. Excellent negotiation, communication, and problem-solving skills. Experience working within a Local Authority housing environment is highly desirable. Knowledge of welfare benefits, tenancy sustainment, and housing pathways. If you have experience in homelessness prevention and housing options and are looking for your next contract opportunity, we would like to hear from you.

37.5 hours per week (rota basis, including evenings, weekends and Bank Holidays) Permanent, Full-Time About the Role We are looking for a compassionate and motivated Supported Housing Officer to join our supported housing service in Folkestone. This rewarding role involves supporting individuals experiencing homelessness to achieve greater independence, improve their wellbeing, and move towards sustainable housing solutions. You will work closely with residents to assess their needs, develop personalised support plans, and help them access the services, opportunities, and resources needed to achieve their goals. You will also play an important role in creating a safe, positive, and supportive living environment, delivering activities and workshops that promote life skills, wellbeing, education, employment, and personal development. Key Responsibilities Manage a caseload of residents and provide tailored support. Complete assessments and develop person-centred support plans. Support residents to access housing, healthcare, education, training, employment, and community services. Deliver practical life-skills sessions and wellbeing activities. Work collaboratively with external agencies and support providers. Assist residents in identifying and achieving move-on accommodation options. Maintain accurate records and case notes. Support the day-to-day operation of the accommodation service, including resident arrivals and departures. Promote safeguarding, health and safety, and service standards at all times. About You We are looking for someone who has: Essential Experience completing assessments and developing support plans. Experience working in a support, housing, social care, or related environment. Excellent communication and interpersonal skills. Strong organisational and administrative abilities. Good IT skills, including Microsoft Office. The ability to manage a varied workload and prioritise effectively. A person-centred, empathetic, and professional approach. The ability to work independently and as part of a team. Desirable Experience working within homelessness, supported housing, or housing support services. Knowledge of housing and homelessness legislation. Experience working with people with complex support needs. Experience using case management or client database systems. What We Offer A rewarding opportunity to make a genuine difference in people's lives. Ongoing training and professional development. Supportive team environment. Opportunity to develop your career within the housing and support sector. Additional Information Enhanced DBS check required. The role involves working a rota pattern, including evenings, weekends, and Bank Holidays. Salary: 26,000 per annum. If you are passionate about helping people overcome barriers and achieve positive outcomes, we would love to hear from you. Apply today with your CV and a covering statement outlining your suitability for the role.

Housing Officer Harrow l £22.00 per hour PAYE 37.5 hours Mon Fri Temp Are you passionate about delivering excellent housing services? Are you looking for a rewarding opportunity within Social Housing? My client, a well-established UK housing provider with a strong supported housing portfolio, is seeking a dedicated Housing Officer to join the team on an interim basis until August 2026 , with the potential for an extension. Vacancy Brief Role: Housing Officer Contract: Interim until August 2026 Hours: Full time 37.5 hours per week Location: Harrow (HA1) covering Harrow, Brent, Haringey and Enfield. Working Pattern: Monday Friday, 9am 5pm Pay Rate: £22.00 PAYE Compliance: Standard DBS required Travel: Full UK driving license & access to a vehicle required Mileage: Paid at 45p per mile (with business insurance) Key Responsibilities Manage a patch of supported living properties, ensuring they are safe, well-maintained, and compliant. Deliver high-quality housing management services, including tenancy management, arrears monitoring, allocations, lettings, and estate inspections. Handle anti-social behaviour (ASB) cases in line with policies, ensuring timely investigation, escalation, and resolution. Complete repairs inspections, report maintenance issues, and work closely with maintenance teams to ensure timely completion. Support customers to sustain their tenancies, promoting independence and ensuring they understand their rights and responsibilities. Identify vulnerable customers and make appropriate safeguarding referrals, working closely with multi-agency partners. Maximise rental income by proactively managing rent arrears, service charges, former tenant arrears, and financial inclusion support referrals. Work collaboratively with internal teams and external partners local authorities, police, fire service, contractors to ensure positive community outcomes. Support voids management by ensuring swift property turnaround and readiness for new tenants. Promote customer involvement, gather customer feedback, and support continuous improvement of local services. Use data, KPIs, and performance information to identify risks, resolve issues, and improve service delivery. Skills & Outcomes of This Role This role will strengthen your expertise across core housing management functions, including: Demonstrated experience in tenancy management, arrears recovery, ASB handling, and estate management. Excellent customer service skills with the ability to engage, listen, problem-solve and negotiate. Confidence in managing safeguarding concerns, supporting vulnerable clients, and working with multi-agency partners. Strong organisational skills and the ability to be a self-starter, managing a varied caseload across dispersed locations. Experience working with repairs teams, maintenance operatives and external contractors. Enhanced knowledge of compliance, tenancy law, housing legislation, and good neighbourhood management. Ability to analyse patch performance data and contribute to service improvement and community wellbeing. Housing Officer Housing Manager Supported Housing Supported Living Tenancy Management Income Management Rent Arrears ASB Officer Anti-Social Behaviour Void Management Allocations & Lettings Estate Management Housing Association Social Housing Housing Support Tenancy Sustainment Safeguarding Homelessness Community Housing Neighbourhood Officer Property Management Repairs & Maintenance Housing Advice Asset Management Housing Coordinator Local Authority Housing Customer Service Vulnerable Adults Multi-Agency Working Compliance Tenure Management Service Charges Housing Benefit Rent Recovery Harrow Brent Haringey Enfield