An opportunity for a Design Engineer to join a world leader in Waste Handling Equipment. The client is a highly successful international business with a number of manufacturing and service facilities in the Uk and abroad with its roots going back to the 1800's. Our client has an impressive list of accreditations /approvals , ranging from ISO 9001 to Investors in People. They are the market leaders in terms of innovation, safety and aftermarket service. Design Engineer Overview You will produce mechanical drawings and the part list documentation to support the products manufactured onsite at the client's premises. This person would be working directly for and under the supervision of the Engineering Manager and the Senior Project Draughtsman. You will develop engineering designs from existing product ideas and from gathered information liaising with the production and sales / marketing departments. Working within the engineering department and under the guidance of the Engineering Manager the objective is to produce working mechanical drawings using 3D Cad technology; part lists and stores pick lists for each of the vehicle types we produce. There is a need to produce detailed assemblies, component drawings and pick lists for each of the following areas of build for the vehicles. Examples: Chassis cab. Chassis preparation. Body construction. Lifter systems. Key Responsibilities of the Design Engineer - Direct involvement with the Production Department to identify and solve engineering problems arising with the build of the vehicle on the shop floor; identifying and introducing economical and practical solutions as soon as possible to reduce production downtime. This roll will also include direct involvement with the Service Department to identify and solve problems arising with component failures on the vehicles in the field and identifying and introducing economical and practical solutions. Liaise with suppliers and the production departments to solve any mechanical problems arising during manufacture or production of parts or vehicles. Compiling of Technical Job Files to comply with CE documentation, Health and Safety and Road Vehicle Regulations and chassis manufactures guidelines. Up-date technical files and amending drawings where Engineering Changes are required. To the assist with identification of parts and spares requests from stores. Assist with sourcing and purchasing of parts from suppliers for prototype assemblies taking into consideration costs and delivery schedules. KEEN TO SPEAK TO - Experienced Mechanical Design Engineers. 3D Software - Autodesk Inventor /Soldiworks experience. HNC /HND accredited in Mechanical Engineering. Design background with moving mechanisms. THE OFFER - Starting Salary 40,000 per Annum. 33 Days Paid Holidays. 5% Employer Pension Contribution. Medical Cash Plan Scheme
Jun 15, 2026
Full time
An opportunity for a Design Engineer to join a world leader in Waste Handling Equipment. The client is a highly successful international business with a number of manufacturing and service facilities in the Uk and abroad with its roots going back to the 1800's. Our client has an impressive list of accreditations /approvals , ranging from ISO 9001 to Investors in People. They are the market leaders in terms of innovation, safety and aftermarket service. Design Engineer Overview You will produce mechanical drawings and the part list documentation to support the products manufactured onsite at the client's premises. This person would be working directly for and under the supervision of the Engineering Manager and the Senior Project Draughtsman. You will develop engineering designs from existing product ideas and from gathered information liaising with the production and sales / marketing departments. Working within the engineering department and under the guidance of the Engineering Manager the objective is to produce working mechanical drawings using 3D Cad technology; part lists and stores pick lists for each of the vehicle types we produce. There is a need to produce detailed assemblies, component drawings and pick lists for each of the following areas of build for the vehicles. Examples: Chassis cab. Chassis preparation. Body construction. Lifter systems. Key Responsibilities of the Design Engineer - Direct involvement with the Production Department to identify and solve engineering problems arising with the build of the vehicle on the shop floor; identifying and introducing economical and practical solutions as soon as possible to reduce production downtime. This roll will also include direct involvement with the Service Department to identify and solve problems arising with component failures on the vehicles in the field and identifying and introducing economical and practical solutions. Liaise with suppliers and the production departments to solve any mechanical problems arising during manufacture or production of parts or vehicles. Compiling of Technical Job Files to comply with CE documentation, Health and Safety and Road Vehicle Regulations and chassis manufactures guidelines. Up-date technical files and amending drawings where Engineering Changes are required. To the assist with identification of parts and spares requests from stores. Assist with sourcing and purchasing of parts from suppliers for prototype assemblies taking into consideration costs and delivery schedules. KEEN TO SPEAK TO - Experienced Mechanical Design Engineers. 3D Software - Autodesk Inventor /Soldiworks experience. HNC /HND accredited in Mechanical Engineering. Design background with moving mechanisms. THE OFFER - Starting Salary 40,000 per Annum. 33 Days Paid Holidays. 5% Employer Pension Contribution. Medical Cash Plan Scheme
Job Description Sysco are currently recruiting for a onsite Services Engineer to join the Dublin , Ireland Technology team reporting to the Services Engineer Manager. This position will be responsible for delivering Sysco technology services support located at sites within their designated region. The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices, (Printers and Multifunction Printers), software license compliance, security compliance, and hands-on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across their region. Key Accountabilities & Responsibilities: Provide technical support to Sysco operating sites across the designated region. Ensure adherence to IT standards and provide the highest level of overall customer satisfaction. Assist in ensuring accurate inventory of IT assets across their region. Responsible for keeping business and IT management informed and escalating impactful issues on a timely basis as required. Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning Maintains documentation of support related issues. Responsible for their continual improvement including uptake of training opportunities for professional and career development. Participate in Agile daily standups, backlog and work in progress. About you: To be successful in this role you will have considerable customer service experience in Computer Technology and be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software. You will be able to use remote support tools to be able to troubleshoot remote computer devices and must be available for after hour support and weekend on-call support as needed. You will be a resourceful, reliable and trustworthy person who's accurate with numbers and able to use mathematical formulas within spreadsheets with excellent communication skills, (both written and verbal), organisational, presentation and problem-solving skills.
Jun 15, 2026
Full time
Job Description Sysco are currently recruiting for a onsite Services Engineer to join the Dublin , Ireland Technology team reporting to the Services Engineer Manager. This position will be responsible for delivering Sysco technology services support located at sites within their designated region. The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices, (Printers and Multifunction Printers), software license compliance, security compliance, and hands-on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across their region. Key Accountabilities & Responsibilities: Provide technical support to Sysco operating sites across the designated region. Ensure adherence to IT standards and provide the highest level of overall customer satisfaction. Assist in ensuring accurate inventory of IT assets across their region. Responsible for keeping business and IT management informed and escalating impactful issues on a timely basis as required. Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning Maintains documentation of support related issues. Responsible for their continual improvement including uptake of training opportunities for professional and career development. Participate in Agile daily standups, backlog and work in progress. About you: To be successful in this role you will have considerable customer service experience in Computer Technology and be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software. You will be able to use remote support tools to be able to troubleshoot remote computer devices and must be available for after hour support and weekend on-call support as needed. You will be a resourceful, reliable and trustworthy person who's accurate with numbers and able to use mathematical formulas within spreadsheets with excellent communication skills, (both written and verbal), organisational, presentation and problem-solving skills.
Customer Care Co-ordinator Location: Wythenshawe Salary: 25,500 - 26,500 Hours: Monday - Friday 40 hours per week Start Date: Immediate/subject to notice About the Role My client is seeking a proactive and organised Customer Care coordinator to join a busy FM team based in Wythenshawe. This is an excellent opportunity for someone with facilities or compliance administration experience who thrives in a fast-paced, team-focused environment. You'll play a key role in supporting the Operations Manager and ensuring smooth day-to-day running of facilities services. Key Responsibilities Provide efficient administrative and compliance support across the FM contract. Log and manage PPM and reactive work orders through to completion, ensuring KPI delivery. Liaise with clients and contractors via phone and Helpdesk systems. Prepare quotations, raise purchase orders, and coordinate access and scheduling for subcontractors. Produce and maintain reports, documentation, and records to audit-ready standards. Work closely with the management team to support ongoing contract delivery. Requirements Previous experience in Facilities Management administration or a similar role. (desirable) Strong organisational skills and attention to detail. Reliable, self-motivated, and able to manage a busy workload. Excellent communication and IT skills (Helpdesk/CAFM/Maximo experience beneficial). How to Apply If you're interested, please send your CV or contact Jess on (phone number removed) for more information.
Jun 14, 2026
Full time
Customer Care Co-ordinator Location: Wythenshawe Salary: 25,500 - 26,500 Hours: Monday - Friday 40 hours per week Start Date: Immediate/subject to notice About the Role My client is seeking a proactive and organised Customer Care coordinator to join a busy FM team based in Wythenshawe. This is an excellent opportunity for someone with facilities or compliance administration experience who thrives in a fast-paced, team-focused environment. You'll play a key role in supporting the Operations Manager and ensuring smooth day-to-day running of facilities services. Key Responsibilities Provide efficient administrative and compliance support across the FM contract. Log and manage PPM and reactive work orders through to completion, ensuring KPI delivery. Liaise with clients and contractors via phone and Helpdesk systems. Prepare quotations, raise purchase orders, and coordinate access and scheduling for subcontractors. Produce and maintain reports, documentation, and records to audit-ready standards. Work closely with the management team to support ongoing contract delivery. Requirements Previous experience in Facilities Management administration or a similar role. (desirable) Strong organisational skills and attention to detail. Reliable, self-motivated, and able to manage a busy workload. Excellent communication and IT skills (Helpdesk/CAFM/Maximo experience beneficial). How to Apply If you're interested, please send your CV or contact Jess on (phone number removed) for more information.
Job Title: Head of IT Support Services Location: Birmingham Salary: £48,822 - £56,535 per annum - SS9 Job type: Permanent, Full time UCB is an equal opportunities employer. We are TEF rated Silver, with a Good Ofsted rating. The Role: University College Birmingham is a leading institution dedicated to excellence in teaching, learning and innovation. With a diverse and growing community of students and staff, we are committed to delivering outstanding digital services that empower learning, collaboration, and discovery. As we continue to expand our digital capabilities, we are seeking a professional and experienced Head of IT Support Services to lead the strategic development, resilience, and security of our technical support services. The role is responsible for ensuring reliable, efficient, and responsive IT support for staff and students, aligned to institutional priorities, digital transformation programmes, and service excellence standards. The ideal candidate will have substantial experience of working as a leader within IT Service roles, and will have managed and lead high performing teams, projects and change across institutions. Benefits: Generous allocation of annual leave 29 days' paid leave per year 12 Bank Holidays & Concessionary Days Excellent Local Government Pension Scheme Employer Contributions - 20.9% Subsidised private healthcare provided by Aviva including a Digital GP Service. Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support Annual health MOTs with our Registered Nurse Excellent staff development opportunities including professional qualification sponsorship A variety of salary sacrifice schemes including technology and cycle. Heavily-subsidised on-site car parking in central Birmingham Free on-site gym membership Extra Information: All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education. Closing Date - Sunday 7 June 2026. Interview Date - Wednesday 17 June 2026. Please click APPLY to be redirected to our website to complete an application form. Candidates with experience in, Head of IT Support Services, IT Support Services Manager, Director of IT Support, IT Service Delivery Manager, Head of Technical Support, IT Operations Support Lead, Service Desk Manager, Infrastructure and Support Manager, IT Helpdesk Director, Technical Services Manager, End User Support Manager, Head of Digital Support Services, IT Customer Support Lead, Technology Support Operations Manager, and ICT Support Services Director, will be considered for this role.
Jun 14, 2026
Full time
Job Title: Head of IT Support Services Location: Birmingham Salary: £48,822 - £56,535 per annum - SS9 Job type: Permanent, Full time UCB is an equal opportunities employer. We are TEF rated Silver, with a Good Ofsted rating. The Role: University College Birmingham is a leading institution dedicated to excellence in teaching, learning and innovation. With a diverse and growing community of students and staff, we are committed to delivering outstanding digital services that empower learning, collaboration, and discovery. As we continue to expand our digital capabilities, we are seeking a professional and experienced Head of IT Support Services to lead the strategic development, resilience, and security of our technical support services. The role is responsible for ensuring reliable, efficient, and responsive IT support for staff and students, aligned to institutional priorities, digital transformation programmes, and service excellence standards. The ideal candidate will have substantial experience of working as a leader within IT Service roles, and will have managed and lead high performing teams, projects and change across institutions. Benefits: Generous allocation of annual leave 29 days' paid leave per year 12 Bank Holidays & Concessionary Days Excellent Local Government Pension Scheme Employer Contributions - 20.9% Subsidised private healthcare provided by Aviva including a Digital GP Service. Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support Annual health MOTs with our Registered Nurse Excellent staff development opportunities including professional qualification sponsorship A variety of salary sacrifice schemes including technology and cycle. Heavily-subsidised on-site car parking in central Birmingham Free on-site gym membership Extra Information: All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education. Closing Date - Sunday 7 June 2026. Interview Date - Wednesday 17 June 2026. Please click APPLY to be redirected to our website to complete an application form. Candidates with experience in, Head of IT Support Services, IT Support Services Manager, Director of IT Support, IT Service Delivery Manager, Head of Technical Support, IT Operations Support Lead, Service Desk Manager, Infrastructure and Support Manager, IT Helpdesk Director, Technical Services Manager, End User Support Manager, Head of Digital Support Services, IT Customer Support Lead, Technology Support Operations Manager, and ICT Support Services Director, will be considered for this role.
Job Title: Administrator / Receptionist Location: Suffolk Hours: Full Time Monday to Friday 08 00 (42.5 hours per week) Salary: £12.60 - 13.80 + Holiday Pay We are currently recruiting for two Receptionist / Administrator positions to support the delivery of one of the UK's most significant infrastructure projects near Sizewell C. These are office-based roles and provide an excellent opportunity to join a major infrastructure project, supporting site teams, visitors, contractors and stakeholders through the delivery of a professional and efficient reception and administration service. The Role As a Receptionist / Administrator, you will act as the first point of contact for visitors, employees and contractors, ensuring a professional and welcoming experience at all times. Working closely with the wider project team, you will provide essential administrative support and help maintain the smooth day-to-day operation of the site office environment. These positions are being recruited on an urgent basis to allow sufficient training and onboarding before the successful candidates transition fully into the role. Key Responsibilities • Deliver a professional and efficient reception service to all visitors and stakeholders • Manage visitor sign-in procedures and induction booking processes • Support onboarding activities, including assisting with biometric systems and induction platforms • Maintain signing-in registers, reception records and internal contact lists • Manage deliveries and collections arriving at site • Monitor and replenish office supplies, refreshments, stationery and lanyards • Communicate travel and site updates to staff when required • Ensure reception and communal areas remain organised, professional and welcoming • Assist with meeting room and hot desk bookings • Provide administrative support to the Office Manager and wider project team • Provide cover and support for other reception staff when required Key Requirements • Previous experience in a Receptionist, Administrator, Front of House or customer-facing role • Strong communication and interpersonal skills • Professional, friendly and approachable manner • Good organisational skills and attention to detail • Ability to manage multiple tasks in a busy office environment • Proficient in Microsoft Office applications including Outlook, Word and Excel • Flexible and adaptable approach to work • Ability to work effectively with a wide range of stakeholders Desirable • Experience working within construction, infrastructure, engineering or project environments • Previous experience supporting site-based teams • Experience with onboarding, induction or access management processes How to Apply If you are ready to take on an exciting challenge as a Receptionist / Administrator, please send your CV to (url removed) or contact Jordan Lee on (phone number removed) for further details. Ganymede Solutions is committed to fostering a diverse and inclusive workplace. We look forward to hearing from candidates who will contribute to our success. By applying, you accept the terms of our Privacy Notice, available on our website. Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation
Jun 14, 2026
Contractor
Job Title: Administrator / Receptionist Location: Suffolk Hours: Full Time Monday to Friday 08 00 (42.5 hours per week) Salary: £12.60 - 13.80 + Holiday Pay We are currently recruiting for two Receptionist / Administrator positions to support the delivery of one of the UK's most significant infrastructure projects near Sizewell C. These are office-based roles and provide an excellent opportunity to join a major infrastructure project, supporting site teams, visitors, contractors and stakeholders through the delivery of a professional and efficient reception and administration service. The Role As a Receptionist / Administrator, you will act as the first point of contact for visitors, employees and contractors, ensuring a professional and welcoming experience at all times. Working closely with the wider project team, you will provide essential administrative support and help maintain the smooth day-to-day operation of the site office environment. These positions are being recruited on an urgent basis to allow sufficient training and onboarding before the successful candidates transition fully into the role. Key Responsibilities • Deliver a professional and efficient reception service to all visitors and stakeholders • Manage visitor sign-in procedures and induction booking processes • Support onboarding activities, including assisting with biometric systems and induction platforms • Maintain signing-in registers, reception records and internal contact lists • Manage deliveries and collections arriving at site • Monitor and replenish office supplies, refreshments, stationery and lanyards • Communicate travel and site updates to staff when required • Ensure reception and communal areas remain organised, professional and welcoming • Assist with meeting room and hot desk bookings • Provide administrative support to the Office Manager and wider project team • Provide cover and support for other reception staff when required Key Requirements • Previous experience in a Receptionist, Administrator, Front of House or customer-facing role • Strong communication and interpersonal skills • Professional, friendly and approachable manner • Good organisational skills and attention to detail • Ability to manage multiple tasks in a busy office environment • Proficient in Microsoft Office applications including Outlook, Word and Excel • Flexible and adaptable approach to work • Ability to work effectively with a wide range of stakeholders Desirable • Experience working within construction, infrastructure, engineering or project environments • Previous experience supporting site-based teams • Experience with onboarding, induction or access management processes How to Apply If you are ready to take on an exciting challenge as a Receptionist / Administrator, please send your CV to (url removed) or contact Jordan Lee on (phone number removed) for further details. Ganymede Solutions is committed to fostering a diverse and inclusive workplace. We look forward to hearing from candidates who will contribute to our success. By applying, you accept the terms of our Privacy Notice, available on our website. Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation
1ST Step Solutions are supporting a leading specialist Mechanical and Electrical contractor, who have an exciting opportunity for an experienced BIM Lead on a permanent basis based in London. Our client work on a range of high-profile projects within London and surrounding areas. Key Responsibilities: Lead and manage BIM delivery across all client projects. Provide BIM-related cost input during bid stages, aligned with project-specific deliverables and programme requirements. Produce models, sketches, or drawings as needed to support tender presentations and submissions. Following successful bids, assess and recommend the most suitable BIM procurement strategy. Prepare and issue BIM package enquiries to the supply chain, evaluate returned submissions, and present recommendations to the Project Director. Collaborate with Project Directors to develop coordinated drawing and delivery programmes, integrating resource requirements and key milestone dates into the overall project schedule. Work with Document Controllers to implement BIM workflows, ensuring BIM Coordinators receive accurate and timely information to operate effectively. Provide guidance to project teams on BIM processes and coordination matters related to subcontractor installations. Review and monitor the technical quality of all BIM outputs (internal and external), ensuring compliance with BIM Standards, Methods, Procedures, and industry best practices. Facilitate and chair coordination workshops as required by individual project needs. Oversee the production, review, and management of clash detection reports using tools such as Revizto, Solibri, and BIM Collaborate (or equivalent platforms). Support Project Surveyors, when requested, in developing variation accounts where coordination changes have resulted in claims. Provide regular progress updates to the Engineering Director, highlighting status, commercial matters, and any delays in drawing production across assigned projects. (carried out only when necessary and on an occasional basis): Coordinate and produce drawings for mechanical, public health, electrical services, and BWIC in accordance with BSRIA BG6 (2018) Stage 5, aligned to an agreed programme using Autodesk AEC Collection. Carry out additional drawing-related duties as needed, including sketches, installation drawings, fabrication details, modules, skids, and record drawings. Produce and amend project information in line with project standards, BIM Execution Plans (BEP), and related requirements. Ensure competent use of the Revit COBie plugin to generate accurate COBie data outputs from the model. Knowledge /Qualifications: Minimum 5 years experience as a BIM Manager or similar role Strong understanding of mechanical and electrical systems from both design and construction perspectives. In-depth knowledge of current mechanical, ventilation, domestic, public health, and electrical systems design and installation standards. Proficient in Autodesk AEC suite platforms, including Revit, AutoCAD, Navisworks, and BIM 360. Familiarity with mechanical subcontract CDP works, such as fire alarm, sprinklers, VRF/AC, smoke control, BMS, and EMS systems. Skilled at reading drawings and interpreting technical papers and documents. Capable of creating technical documents, reviewing and commenting on technical drawings, and supporting engineering solutions and design. On offer: Competitive salary 25 days annual leave Private Family Medical Insurance Pension Scheme (7% Employer/5% Employee)
Jun 14, 2026
Full time
1ST Step Solutions are supporting a leading specialist Mechanical and Electrical contractor, who have an exciting opportunity for an experienced BIM Lead on a permanent basis based in London. Our client work on a range of high-profile projects within London and surrounding areas. Key Responsibilities: Lead and manage BIM delivery across all client projects. Provide BIM-related cost input during bid stages, aligned with project-specific deliverables and programme requirements. Produce models, sketches, or drawings as needed to support tender presentations and submissions. Following successful bids, assess and recommend the most suitable BIM procurement strategy. Prepare and issue BIM package enquiries to the supply chain, evaluate returned submissions, and present recommendations to the Project Director. Collaborate with Project Directors to develop coordinated drawing and delivery programmes, integrating resource requirements and key milestone dates into the overall project schedule. Work with Document Controllers to implement BIM workflows, ensuring BIM Coordinators receive accurate and timely information to operate effectively. Provide guidance to project teams on BIM processes and coordination matters related to subcontractor installations. Review and monitor the technical quality of all BIM outputs (internal and external), ensuring compliance with BIM Standards, Methods, Procedures, and industry best practices. Facilitate and chair coordination workshops as required by individual project needs. Oversee the production, review, and management of clash detection reports using tools such as Revizto, Solibri, and BIM Collaborate (or equivalent platforms). Support Project Surveyors, when requested, in developing variation accounts where coordination changes have resulted in claims. Provide regular progress updates to the Engineering Director, highlighting status, commercial matters, and any delays in drawing production across assigned projects. (carried out only when necessary and on an occasional basis): Coordinate and produce drawings for mechanical, public health, electrical services, and BWIC in accordance with BSRIA BG6 (2018) Stage 5, aligned to an agreed programme using Autodesk AEC Collection. Carry out additional drawing-related duties as needed, including sketches, installation drawings, fabrication details, modules, skids, and record drawings. Produce and amend project information in line with project standards, BIM Execution Plans (BEP), and related requirements. Ensure competent use of the Revit COBie plugin to generate accurate COBie data outputs from the model. Knowledge /Qualifications: Minimum 5 years experience as a BIM Manager or similar role Strong understanding of mechanical and electrical systems from both design and construction perspectives. In-depth knowledge of current mechanical, ventilation, domestic, public health, and electrical systems design and installation standards. Proficient in Autodesk AEC suite platforms, including Revit, AutoCAD, Navisworks, and BIM 360. Familiarity with mechanical subcontract CDP works, such as fire alarm, sprinklers, VRF/AC, smoke control, BMS, and EMS systems. Skilled at reading drawings and interpreting technical papers and documents. Capable of creating technical documents, reviewing and commenting on technical drawings, and supporting engineering solutions and design. On offer: Competitive salary 25 days annual leave Private Family Medical Insurance Pension Scheme (7% Employer/5% Employee)
IT Operations Manager Location: Hybrid - West Midlands (minimum 3 days on-site) Salary: £60,000 + benefits Overview We're working with a growing, technology-led organisation in the West Midlands looking to hire an IT Operations Manager to support and develop their IT function.This is a predominantly hands-on role with a strong focus on technical delivery across a Microsoft environment, alongside some team leadership responsibilities. You'll play a key role in ensuring the performance, security, and reliability of IT systems while contributing to ongoing improvements and projects. Key Responsibilities Support and develop the IT Operations function, providing guidance to junior team members Take ownership of day-to-day IT infrastructure operations within a Microsoft-focused environment Manage Change and Incident Management processes to minimise disruption Own the patching process across servers, endpoints, cloud, and network environments Oversee Service Desk operations and ensure strong end-user support Work closely with third-party vendors and technology partners Drive continuous improvement across IT processes and service delivery Support compliance and security-related initiatives Contribute to infrastructure and cloud-related projects Essential Skills & Experience Proven experience in an IT Operations or Infrastructure-focused role Strong hands-on technical expertise across Microsoft technologies, including: Microsoft Entra ID (Azure AD) Hyper-V Microsoft Purview Intune Azure Networking Experience supporting Service Desk / IT support functions Knowledge of Change and Incident Management processes Strong communication skills and ability to work across technical and non-technical teams Ability to take ownership and work independently Eligibility for SC clearance Desirable Experience Azure certifications (e.g., AZ-104, AZ-305) Familiarity with frameworks such as ISO 27001, Cyber Essentials+, or ITIL Experience with Microsoft 365 / Azure environments and migrations Personal Attributes Proactive and detail-oriented Strong problem-solving skills Collaborative team player Interest in mentoring and supporting others Package & Benefits Salary: £60,000 Pension scheme Private healthcare Flexible benefits (including cycle to work / EV schemes) Ongoing training and development Hybrid working (minimum 3 days on-site)
Jun 14, 2026
Full time
IT Operations Manager Location: Hybrid - West Midlands (minimum 3 days on-site) Salary: £60,000 + benefits Overview We're working with a growing, technology-led organisation in the West Midlands looking to hire an IT Operations Manager to support and develop their IT function.This is a predominantly hands-on role with a strong focus on technical delivery across a Microsoft environment, alongside some team leadership responsibilities. You'll play a key role in ensuring the performance, security, and reliability of IT systems while contributing to ongoing improvements and projects. Key Responsibilities Support and develop the IT Operations function, providing guidance to junior team members Take ownership of day-to-day IT infrastructure operations within a Microsoft-focused environment Manage Change and Incident Management processes to minimise disruption Own the patching process across servers, endpoints, cloud, and network environments Oversee Service Desk operations and ensure strong end-user support Work closely with third-party vendors and technology partners Drive continuous improvement across IT processes and service delivery Support compliance and security-related initiatives Contribute to infrastructure and cloud-related projects Essential Skills & Experience Proven experience in an IT Operations or Infrastructure-focused role Strong hands-on technical expertise across Microsoft technologies, including: Microsoft Entra ID (Azure AD) Hyper-V Microsoft Purview Intune Azure Networking Experience supporting Service Desk / IT support functions Knowledge of Change and Incident Management processes Strong communication skills and ability to work across technical and non-technical teams Ability to take ownership and work independently Eligibility for SC clearance Desirable Experience Azure certifications (e.g., AZ-104, AZ-305) Familiarity with frameworks such as ISO 27001, Cyber Essentials+, or ITIL Experience with Microsoft 365 / Azure environments and migrations Personal Attributes Proactive and detail-oriented Strong problem-solving skills Collaborative team player Interest in mentoring and supporting others Package & Benefits Salary: £60,000 Pension scheme Private healthcare Flexible benefits (including cycle to work / EV schemes) Ongoing training and development Hybrid working (minimum 3 days on-site)
Systems Engineer Location: Ringwood, Hampshire + non-contractual hybrid home working Hours: 37.5 hours per week Salary: £37,000 - £40,000 DoE + Benefits + Profit share (Potential £2-3k) The Role We are looking for an experienced Systems Engineer with a keen interest in building technical solutions to help us deliver outstanding service to our customers. You will consult directly with internal and external stakeholders to plan, implement and document technical solutions and assist in the transitions of solutions into live service. Duties Include: Consult with internal and external stakeholders to scope, define, and refine technical requirements. Design, plan, document, implement and configure technical solutions in line with project needs and industry best practice. Produce clear and detailed technical work packages to support successful project delivery. Provide technical input for estimating, scoping, Statements of Work, and both normal and emergency change requests. Support the transition of solutions into live service, including documentation, process development, training, and knowledge transfer. Maintain consistent deployment practices across customers and projects. Identify and escalate any serious issues, risks, or non conformities promptly. Collaborate closely with project managers, providing clear technical insight to support planning and delivery. Skills and Experience 2+ years of experience in a similar role, within large, diverse enterprise environments. Strong troubleshooting and problem-solving skills. Excellent working knowledge in IP Networking (WAN/LAN), including designing, planning, delivering, and optimising complex, distributed network solutions. Hands-on experience configuring and managing routers, switches, wireless solutions, and firewalls across multi vendor environments. Good cyber security awareness, with understanding of security best practices. Familiarity with Microsoft technologies such as Active Directory Domain Services, Microsoft System Center (e.g., MECM), Microsoft Azure, M365/Office 365, and Microsoft Intune (desirable). Operating system experience across Windows Server 2016/2019/2022 and associated technologies (Hyper V, Failover Clustering, Certificate Services, Windows Admin Center, SQL Server) (desirable). Knowledge of antivirus tools, including Microsoft Defender for Endpoint. Committed to continuous learning and actively pursuing vendor certifications Ability to follow and produce detailed technical documentation. Strong communication and stakeholder management skills. Able to work independently and collaboratively in a fast-paced environment High attention to detail with a proactive, ownership-driven approach. This role is subject to a clear standard DBS check being received. The Package Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid Working Progression opportunities Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust, a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Jun 14, 2026
Full time
Systems Engineer Location: Ringwood, Hampshire + non-contractual hybrid home working Hours: 37.5 hours per week Salary: £37,000 - £40,000 DoE + Benefits + Profit share (Potential £2-3k) The Role We are looking for an experienced Systems Engineer with a keen interest in building technical solutions to help us deliver outstanding service to our customers. You will consult directly with internal and external stakeholders to plan, implement and document technical solutions and assist in the transitions of solutions into live service. Duties Include: Consult with internal and external stakeholders to scope, define, and refine technical requirements. Design, plan, document, implement and configure technical solutions in line with project needs and industry best practice. Produce clear and detailed technical work packages to support successful project delivery. Provide technical input for estimating, scoping, Statements of Work, and both normal and emergency change requests. Support the transition of solutions into live service, including documentation, process development, training, and knowledge transfer. Maintain consistent deployment practices across customers and projects. Identify and escalate any serious issues, risks, or non conformities promptly. Collaborate closely with project managers, providing clear technical insight to support planning and delivery. Skills and Experience 2+ years of experience in a similar role, within large, diverse enterprise environments. Strong troubleshooting and problem-solving skills. Excellent working knowledge in IP Networking (WAN/LAN), including designing, planning, delivering, and optimising complex, distributed network solutions. Hands-on experience configuring and managing routers, switches, wireless solutions, and firewalls across multi vendor environments. Good cyber security awareness, with understanding of security best practices. Familiarity with Microsoft technologies such as Active Directory Domain Services, Microsoft System Center (e.g., MECM), Microsoft Azure, M365/Office 365, and Microsoft Intune (desirable). Operating system experience across Windows Server 2016/2019/2022 and associated technologies (Hyper V, Failover Clustering, Certificate Services, Windows Admin Center, SQL Server) (desirable). Knowledge of antivirus tools, including Microsoft Defender for Endpoint. Committed to continuous learning and actively pursuing vendor certifications Ability to follow and produce detailed technical documentation. Strong communication and stakeholder management skills. Able to work independently and collaboratively in a fast-paced environment High attention to detail with a proactive, ownership-driven approach. This role is subject to a clear standard DBS check being received. The Package Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid Working Progression opportunities Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust, a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
At American Golf, we are more than a retailer we are a community united by a shared passion for the game. As Europe's leading golf retailer, we strive to provide everything a golfer needs while creating a workplace where people feel supported, valued, and empowered to succeed. We are looking for a proactive and customer-focused 1st Line IT Service Desk Analyst to join our IT team. In this role, you will be the first point of contact for technical support across the business, ensuring colleagues receive fast, accurate, and friendly assistance so they can deliver exceptional service to our customers. As part of this role, there will be some on-call weekend working to support our retail, logistics, and operational teams during peak trading periods. Our Values Our culture is guided by five core values, which shape how we work, what we expect from each other, and how we support every area of the business: Passion - Creating an environment where people and technology can thrive.Respect - Supporting colleagues with professionalism, empathy, and collaboration.Integrity - Ensuring systems and support are delivered with transparency and accountability.Drive - Continuously improving our IT service and responding with pace and purpose.Expertise - Applying strong technical knowledge to provide high-quality support. These values are at the heart of everything we do - and we're looking for someone who brings them to life every day. Key Responsibilities IT Support & Incident Management Act as the first point of contact for IT queries, providing responsive support via phone, email, and in person. Diagnose and resolve a variety of hardware and software issues, handling both 1st and selected 2nd line incidents. Log and manage tickets accurately, ensuring timely progress updates and resolutions. Participate in a structured weekend and on-call rota to support retail and logistics operations. Cloud Identity, Infrastructure & Access Management Support day-to-day activity within our growing Azure environment, with opportunities to gain AWS exposure. Assist with the organisation's migration from on-premise infrastructure to cloud platforms. Manage user accounts, password resets, access permissions, and identity issues using Microsoft Entra ID and Microsoft 365. Hardware & Core Business Systems Install, configure, and maintain software, hardware, end-user devices, and business-critical systems. Provide support for retail EPOS hardware and Microsoft Navision to ensure operational continuity. Conduct regular updates and preventative maintenance, ensuring system stability and security. Documentation & Collaboration Maintain accurate records of IT assets, procedures, and configurations. Create and update user guides, knowledge base articles, and documentation. Provide user training and best-practice guidance. Work collaboratively with Store Teams, Area Managers, Profit Protection, IT Operations, and external partners. What We're Looking For Proven experience in a 1st Line IT Service Desk role supporting Microsoft Azure and Entra ID, with exposure to AWS being beneficial. Familiarity with retail systems such as Microsoft Navision and EPOS hardware is highly desirable. Strong understanding of ITIL principles and service management best practice. Excellent communication skills and a customer-centric mindset. Ability to manage multiple priorities and remain calm under pressure. A proactive, solutions-focused approach and willingness to continuously learn. A degree in IT, Computer Science, or related discipline is an advantage but not essential. Why Join Us At American Golf, you'll join a team that values people as much as performance. You will be part of a supportive, growing IT function where your skills, ideas, and curiosity will contribute directly to the success of our business. If you're passionate about delivering great IT support and thrive in a dynamic, collaborative environment, we'd love to hear from you.
Jun 14, 2026
Full time
At American Golf, we are more than a retailer we are a community united by a shared passion for the game. As Europe's leading golf retailer, we strive to provide everything a golfer needs while creating a workplace where people feel supported, valued, and empowered to succeed. We are looking for a proactive and customer-focused 1st Line IT Service Desk Analyst to join our IT team. In this role, you will be the first point of contact for technical support across the business, ensuring colleagues receive fast, accurate, and friendly assistance so they can deliver exceptional service to our customers. As part of this role, there will be some on-call weekend working to support our retail, logistics, and operational teams during peak trading periods. Our Values Our culture is guided by five core values, which shape how we work, what we expect from each other, and how we support every area of the business: Passion - Creating an environment where people and technology can thrive.Respect - Supporting colleagues with professionalism, empathy, and collaboration.Integrity - Ensuring systems and support are delivered with transparency and accountability.Drive - Continuously improving our IT service and responding with pace and purpose.Expertise - Applying strong technical knowledge to provide high-quality support. These values are at the heart of everything we do - and we're looking for someone who brings them to life every day. Key Responsibilities IT Support & Incident Management Act as the first point of contact for IT queries, providing responsive support via phone, email, and in person. Diagnose and resolve a variety of hardware and software issues, handling both 1st and selected 2nd line incidents. Log and manage tickets accurately, ensuring timely progress updates and resolutions. Participate in a structured weekend and on-call rota to support retail and logistics operations. Cloud Identity, Infrastructure & Access Management Support day-to-day activity within our growing Azure environment, with opportunities to gain AWS exposure. Assist with the organisation's migration from on-premise infrastructure to cloud platforms. Manage user accounts, password resets, access permissions, and identity issues using Microsoft Entra ID and Microsoft 365. Hardware & Core Business Systems Install, configure, and maintain software, hardware, end-user devices, and business-critical systems. Provide support for retail EPOS hardware and Microsoft Navision to ensure operational continuity. Conduct regular updates and preventative maintenance, ensuring system stability and security. Documentation & Collaboration Maintain accurate records of IT assets, procedures, and configurations. Create and update user guides, knowledge base articles, and documentation. Provide user training and best-practice guidance. Work collaboratively with Store Teams, Area Managers, Profit Protection, IT Operations, and external partners. What We're Looking For Proven experience in a 1st Line IT Service Desk role supporting Microsoft Azure and Entra ID, with exposure to AWS being beneficial. Familiarity with retail systems such as Microsoft Navision and EPOS hardware is highly desirable. Strong understanding of ITIL principles and service management best practice. Excellent communication skills and a customer-centric mindset. Ability to manage multiple priorities and remain calm under pressure. A proactive, solutions-focused approach and willingness to continuously learn. A degree in IT, Computer Science, or related discipline is an advantage but not essential. Why Join Us At American Golf, you'll join a team that values people as much as performance. You will be part of a supportive, growing IT function where your skills, ideas, and curiosity will contribute directly to the success of our business. If you're passionate about delivering great IT support and thrive in a dynamic, collaborative environment, we'd love to hear from you.
To communicate via telephone and email being both polite and helpful. To effectively chase updates from suppliers and customers. To manage and ensure completion of jobs within the given SLA. To manage scheduled tasks and book in with the relevant suppliers and customers. To run reports from the system when necessary. Utilise the integrated software application and any other systems/applications deemed necessary to carry out the requirements of the job Other ad-hoc duties, as required by your line manager.
Jun 14, 2026
Full time
To communicate via telephone and email being both polite and helpful. To effectively chase updates from suppliers and customers. To manage and ensure completion of jobs within the given SLA. To manage scheduled tasks and book in with the relevant suppliers and customers. To run reports from the system when necessary. Utilise the integrated software application and any other systems/applications deemed necessary to carry out the requirements of the job Other ad-hoc duties, as required by your line manager.
Our Business Selwood is the UK s leading pump rental solutions company and part of the Workdry International Group, delivering reliable, tailored pumping solutions to the Water, Environmental and Construction sectors for over 70 years. It s an exciting time to join Selwood as we continue to grow. We re committed to investing in our people developing the skills, knowledge and career opportunities that help our teams succeed and build long-term careers with us. About the Role We are looking for a LGV Driver to join our team in Bracknell. You will need to have your Class 2 licence and your HIAB/ALMI qualification. This role has ever changing priorities so the need to be adaptable and flexible is essential to being successful in this role. To enable you to complete all tasks, you will need a good level of fitness, so you are able to safely load and unload your vehicle, this is a requirement at both customer sites and Selwood branches. To carry out this role effectively good communication skills are essential, as you will need to communicate with the hire desk, other colleagues, and our customers to ensure the task at hand is completed to a high standard. As part of the role, you will be involved in a call out rota. Base salary of £42,048, with potential earning up to £51,456. Potential earnings include additional pay such as overtime, call-out payments and other applicable allowances and are to the best of our knowledge based on real world conditions. However, this may vary for individuals depending on the local availability of overtime and personal commitment to working additional hours. Our managers would be happy to explain how overtime and call-outs work during the interview process and address any questions you may have. If you are self-motivated, with a strong work ethic to get the job right first time, ensuring health and safety standards are adhered in everything you do, this is the job for you. Key Responsibilities To have a full understanding of and be fully compliant with the digital Tachograph operation and drivers hours legislation. Maintain an understanding of, and full compliance with the Working Time Directive for mobile workers. Observing all statutory break periods defined under the WTD for mobile workers, setting the tachograph to record all breaks. Driver s hours rules must also be observed and take priority over WTD rules. Ensure all loading and unloading activity is carried out in a safe and efficient manner. All loads are to be positioned and secured safely and correctly to avoid overloading any of the axles and to avoid any possibility of the load moving during transit. This could include manual handling of hoses. Be aware of the dates for the scheduled 6-weekly safety inspection timetable and liaise with the Manager, and garage to help organise booking the vehicle in to have these inspections carried out. Carry out daily maintenance and defect checks of the vehicle in accordance with the Daily Vehicle Defect Check Report and report any defects promptly to the Manager. Continually monitor the vehicle throughout the day for any signs of defects developing, e.g any warning lights illuminating on the dash etc. Qualifications & Experience Full LGV driving licence (no more than 6 points) HIAB/ALMI certificate is required for this role Demonstratable experience in similar industry Over 21 years of age (for insurance purposes)Carry out work in compliance with Department of Transport Regulations and The Highway Code, having regard for personal safety, the safety of the workforce and the general public. What We Can Do For You We understand balancing work and life commitments isn t always easy, that s why we ve designed our benefits package to support you in all areas of life. Competitive salary Eligible for overtime pay (for additional hours and call outs) 25 days holiday (plus length of service increases) + 8 Bank Holidays Holiday buying (up to an additional week) Medical cash plan for yourself reimburse health costs e.g. dentist or optician, access to 24hour online GP services, discounted gym memberships Pension scheme with contribution based on total earnings not just salary Life assurance protection at 3 x salary Employee discount scheme (discounts/vouchers for supermarkets, high street shops, holidays and more) Employee Assistance Programme (EAP) & access to Mental Health First Aiders Employee referral scheme (up to £1,000 per referral) Support for development and training This role is not open to Agencies - Please no calls or emails - Thank you. EDI Statement Workdry International Ltd is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. As part of your recruitment journey, we are happy to support requests for reasonable adjustments.
Jun 14, 2026
Full time
Our Business Selwood is the UK s leading pump rental solutions company and part of the Workdry International Group, delivering reliable, tailored pumping solutions to the Water, Environmental and Construction sectors for over 70 years. It s an exciting time to join Selwood as we continue to grow. We re committed to investing in our people developing the skills, knowledge and career opportunities that help our teams succeed and build long-term careers with us. About the Role We are looking for a LGV Driver to join our team in Bracknell. You will need to have your Class 2 licence and your HIAB/ALMI qualification. This role has ever changing priorities so the need to be adaptable and flexible is essential to being successful in this role. To enable you to complete all tasks, you will need a good level of fitness, so you are able to safely load and unload your vehicle, this is a requirement at both customer sites and Selwood branches. To carry out this role effectively good communication skills are essential, as you will need to communicate with the hire desk, other colleagues, and our customers to ensure the task at hand is completed to a high standard. As part of the role, you will be involved in a call out rota. Base salary of £42,048, with potential earning up to £51,456. Potential earnings include additional pay such as overtime, call-out payments and other applicable allowances and are to the best of our knowledge based on real world conditions. However, this may vary for individuals depending on the local availability of overtime and personal commitment to working additional hours. Our managers would be happy to explain how overtime and call-outs work during the interview process and address any questions you may have. If you are self-motivated, with a strong work ethic to get the job right first time, ensuring health and safety standards are adhered in everything you do, this is the job for you. Key Responsibilities To have a full understanding of and be fully compliant with the digital Tachograph operation and drivers hours legislation. Maintain an understanding of, and full compliance with the Working Time Directive for mobile workers. Observing all statutory break periods defined under the WTD for mobile workers, setting the tachograph to record all breaks. Driver s hours rules must also be observed and take priority over WTD rules. Ensure all loading and unloading activity is carried out in a safe and efficient manner. All loads are to be positioned and secured safely and correctly to avoid overloading any of the axles and to avoid any possibility of the load moving during transit. This could include manual handling of hoses. Be aware of the dates for the scheduled 6-weekly safety inspection timetable and liaise with the Manager, and garage to help organise booking the vehicle in to have these inspections carried out. Carry out daily maintenance and defect checks of the vehicle in accordance with the Daily Vehicle Defect Check Report and report any defects promptly to the Manager. Continually monitor the vehicle throughout the day for any signs of defects developing, e.g any warning lights illuminating on the dash etc. Qualifications & Experience Full LGV driving licence (no more than 6 points) HIAB/ALMI certificate is required for this role Demonstratable experience in similar industry Over 21 years of age (for insurance purposes)Carry out work in compliance with Department of Transport Regulations and The Highway Code, having regard for personal safety, the safety of the workforce and the general public. What We Can Do For You We understand balancing work and life commitments isn t always easy, that s why we ve designed our benefits package to support you in all areas of life. Competitive salary Eligible for overtime pay (for additional hours and call outs) 25 days holiday (plus length of service increases) + 8 Bank Holidays Holiday buying (up to an additional week) Medical cash plan for yourself reimburse health costs e.g. dentist or optician, access to 24hour online GP services, discounted gym memberships Pension scheme with contribution based on total earnings not just salary Life assurance protection at 3 x salary Employee discount scheme (discounts/vouchers for supermarkets, high street shops, holidays and more) Employee Assistance Programme (EAP) & access to Mental Health First Aiders Employee referral scheme (up to £1,000 per referral) Support for development and training This role is not open to Agencies - Please no calls or emails - Thank you. EDI Statement Workdry International Ltd is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. As part of your recruitment journey, we are happy to support requests for reasonable adjustments.
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Electrical Bias Engineer CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting an Electrical Bias Engineer to join the team. The successful candidate will be able to install and maintain new plant and equipment when required, ensuring that plant faults and defects are swiftly rectified. Role Summary: React to breakdown maintenance requests within the required SLA's Technical awareness of computer room/call centre/trader operations and experience of power, UPS, CPS, distribution, cooling etc Repairs to modular UPS systems Test and diagnose power quality issues including harmonic distortion using onsite power analysers Able to apply a risk focused maintenance approach and operations of plant and systems in data centres/critical environments Provide emergency response standby, call out Escalate urgent issues identified through to the Technical Services Manager Respond to work interruptions, outages or emergencies consistent with the SLA Responsibility for ensuring all critical related engineering maintenance documentation & records are kept updated Advise the Facilities Management Team of changes in critical environment requirements Must be willing to work over & above contractual hours. Undertake site surveys & produce Works Requests, Method Statements & Risk Assessments for planned works Undertake Upgrade & Install work Understand and interpret technical drawings / instructions / processes & O&M's Ensure completion of all reactive Helpdesk Requests Monitor and analyse environmental conditions, review the loading/working conditions of critical equipment regularly Ensure that financial processes are adhered to at all times Complete an incident report for all abnormal incidents affecting systems availability (draft prepared within 24 business hours of an incident) Determine the root cause and action items required to restore availability and prevent a recurrence Review and submit to the Technical Services Manager ensuring all actions are documented reviewed and completed Entering relevant quotes and remedial works onto the in-house system Experience Required: Essential 17th Edition Electrical Wiring Regulations Level 3 City & Guilds Desirable Experience working with building management systems including fault finding and operator use Experience with VAV systems, FCU systems, passive and active chilled water circuits and chilled beams Experience and understanding of HVAC systems Understanding of a CDM process Excellent facilitation, communication skills at all levels Evidence of Excellent Customer Service Delivery Able to organise self to manage assigned tasks, determine material requirements. Experience of H & S procedures & requirements. COSHH, Working at Heights, Risk Assessment etc. Health & Safety Qualified i.e. IOSH and/or NEBOSH Testing and Inspection of Electrical systems Knowledge of emergency response/standby/call out activities and protocols Understand the monitoring of utilities and environmental programmes Be or have been an Authorised Person e.g. (AP15/12) Water hygiene L8
Jun 14, 2026
Full time
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Electrical Bias Engineer CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting an Electrical Bias Engineer to join the team. The successful candidate will be able to install and maintain new plant and equipment when required, ensuring that plant faults and defects are swiftly rectified. Role Summary: React to breakdown maintenance requests within the required SLA's Technical awareness of computer room/call centre/trader operations and experience of power, UPS, CPS, distribution, cooling etc Repairs to modular UPS systems Test and diagnose power quality issues including harmonic distortion using onsite power analysers Able to apply a risk focused maintenance approach and operations of plant and systems in data centres/critical environments Provide emergency response standby, call out Escalate urgent issues identified through to the Technical Services Manager Respond to work interruptions, outages or emergencies consistent with the SLA Responsibility for ensuring all critical related engineering maintenance documentation & records are kept updated Advise the Facilities Management Team of changes in critical environment requirements Must be willing to work over & above contractual hours. Undertake site surveys & produce Works Requests, Method Statements & Risk Assessments for planned works Undertake Upgrade & Install work Understand and interpret technical drawings / instructions / processes & O&M's Ensure completion of all reactive Helpdesk Requests Monitor and analyse environmental conditions, review the loading/working conditions of critical equipment regularly Ensure that financial processes are adhered to at all times Complete an incident report for all abnormal incidents affecting systems availability (draft prepared within 24 business hours of an incident) Determine the root cause and action items required to restore availability and prevent a recurrence Review and submit to the Technical Services Manager ensuring all actions are documented reviewed and completed Entering relevant quotes and remedial works onto the in-house system Experience Required: Essential 17th Edition Electrical Wiring Regulations Level 3 City & Guilds Desirable Experience working with building management systems including fault finding and operator use Experience with VAV systems, FCU systems, passive and active chilled water circuits and chilled beams Experience and understanding of HVAC systems Understanding of a CDM process Excellent facilitation, communication skills at all levels Evidence of Excellent Customer Service Delivery Able to organise self to manage assigned tasks, determine material requirements. Experience of H & S procedures & requirements. COSHH, Working at Heights, Risk Assessment etc. Health & Safety Qualified i.e. IOSH and/or NEBOSH Testing and Inspection of Electrical systems Knowledge of emergency response/standby/call out activities and protocols Understand the monitoring of utilities and environmental programmes Be or have been an Authorised Person e.g. (AP15/12) Water hygiene L8
IT Operations Manager Please note this role is full onsite (however, free daily parking or subsidised work commute is offered). In addition, my client is unable to offer sponsorship, now or in the future. The role is based in my clients headquarters in central Norwich. Permanent, Full Time. Salary to 55K dependant on experience. Generous Pension. 25 days holiday plus public holidays + up to 3 days Long Service entitlement. Health Scheme. Generous Life Assurance. Free use of electric vehicle charge points. 9am to 5pm working hours with 45 mins paid lunch break ( some flexi-time also offered to allow a day off in lieu) Fresh fruit daily, plus regular treats. Training Courses to further enhance technical skills and learning. cycle to work schemes. Other additional perks offered. The company is based within Norwich City Centre, so easily accessible by car, train or cycle. It's not too far from some great pubs, too! If you are keen to join progressive company, gain exposure to a diverse array of technologies, and provided the opportunity to learn and progress within the organisation, take a senior, responsible role, and make an impact with their technical environment, then please apply. My client is in urgent need of an experienced IT Operations Manager to manage the existing IT Infrastructure Team and be responsible for overseeing the daily operations of the IT department, ensuring the stability, reliability, and security of the organization's IT infrastructure. This includes managing the IT Service Desk operations and teams. Leadership and Management: Lead and manage the service desk team to deliver exceptional technical support to internal users, ensuring prompt resolution of IT issues. Implementing best practices and driving continuous improvement to enhance customer experience and operational efficiency. The successful candidate will be responsible for ensuring appropriate cyber security systems are in place. IT Infrastructure: Oversee the maintenance, support, and optimization of all IT systems, including servers, networks, and applications. Ensure the infrastructure is secure and compliant with industry standards. Compliance and Security: Ensure all IT operations comply with relevant laws, regulations, and industry standards. Ensure alignment with corporate and cluster policies, procedures, service levels and defined process, to contribute to the standardization of IT. Performance Monitoring: Monitor and analyse the performance of IT systems and services. Identify areas for improvement and implement changes as needed. About You: Preferred 4 years+ years of recent, relevant experience. Experience in IT management, with a proven track record of leading and managing IT teams in a service led environment. Previous experience of managing suppliers. Strong knowledge of IT systems, networks, and applications. Familiarity with cloud computing, cybersecurity, and data management. Expertise in change planning. Virtualisation of both Server and Desktop environments using VMWare. Windows Servers/Desktop operating systems. Active Directory and Group Policy knowledge. Microsoft 365 Exchange knowledge.
Jun 14, 2026
Full time
IT Operations Manager Please note this role is full onsite (however, free daily parking or subsidised work commute is offered). In addition, my client is unable to offer sponsorship, now or in the future. The role is based in my clients headquarters in central Norwich. Permanent, Full Time. Salary to 55K dependant on experience. Generous Pension. 25 days holiday plus public holidays + up to 3 days Long Service entitlement. Health Scheme. Generous Life Assurance. Free use of electric vehicle charge points. 9am to 5pm working hours with 45 mins paid lunch break ( some flexi-time also offered to allow a day off in lieu) Fresh fruit daily, plus regular treats. Training Courses to further enhance technical skills and learning. cycle to work schemes. Other additional perks offered. The company is based within Norwich City Centre, so easily accessible by car, train or cycle. It's not too far from some great pubs, too! If you are keen to join progressive company, gain exposure to a diverse array of technologies, and provided the opportunity to learn and progress within the organisation, take a senior, responsible role, and make an impact with their technical environment, then please apply. My client is in urgent need of an experienced IT Operations Manager to manage the existing IT Infrastructure Team and be responsible for overseeing the daily operations of the IT department, ensuring the stability, reliability, and security of the organization's IT infrastructure. This includes managing the IT Service Desk operations and teams. Leadership and Management: Lead and manage the service desk team to deliver exceptional technical support to internal users, ensuring prompt resolution of IT issues. Implementing best practices and driving continuous improvement to enhance customer experience and operational efficiency. The successful candidate will be responsible for ensuring appropriate cyber security systems are in place. IT Infrastructure: Oversee the maintenance, support, and optimization of all IT systems, including servers, networks, and applications. Ensure the infrastructure is secure and compliant with industry standards. Compliance and Security: Ensure all IT operations comply with relevant laws, regulations, and industry standards. Ensure alignment with corporate and cluster policies, procedures, service levels and defined process, to contribute to the standardization of IT. Performance Monitoring: Monitor and analyse the performance of IT systems and services. Identify areas for improvement and implement changes as needed. About You: Preferred 4 years+ years of recent, relevant experience. Experience in IT management, with a proven track record of leading and managing IT teams in a service led environment. Previous experience of managing suppliers. Strong knowledge of IT systems, networks, and applications. Familiarity with cloud computing, cybersecurity, and data management. Expertise in change planning. Virtualisation of both Server and Desktop environments using VMWare. Windows Servers/Desktop operating systems. Active Directory and Group Policy knowledge. Microsoft 365 Exchange knowledge.
At ALDI, we're passionate about delivering fresh, exciting, and delicious Fresh Meat products that our customers love. Our range is constantly evolving to keep up with the latest trends and tastes. Our vacancy in the Fresh Meat category means working closely with your Buying Director/Buying Manager to ensure we have the best range and quality of product for our customers. Join us to help bring the finest range to our shelves! Our buying teams - if it's possible - have to move even quicker than the rest of the business. And they must keep ahead of our customers too: second-guessing what they want and need before they do. You'll get involved in every aspect of the buying lifecycle from sampling, developing and launching products, meeting suppliers, visiting competitors, crunching numbers and reviewing market data. The proposals start with you! We do things our own way at Aldi. But whatever we're doing, we must be getting it right. With a wave of impressive sales figures behind us, we're opening new stores at lightning speed. And to keep on top of that wave, our buying teams have to do something pretty special to keep our customers coming back for more. If you're a hardworking individual that's ready to kick-start your career with an award-winning employer, apply to join today! Your New Role Has full knowledge of the Buying desk's products and suppliers Regular product tasting to provide clear feedback to suppliers during range development Actively manages the area of responsibility by using initiative and suggesting ways of improving systems for greater efficiency Manages the efficient and accurate flow of correspondence and information, both incoming and outgoing, with external and internal parties ensuring an ongoing understanding of current issues, proposing/taking action where appropriate Ensures that all bulletin procedures and files are accurate and up to date at all times, including CBIS, SAP and Point of Sale information Manages all due diligence, advertising and related issues for new products/specials from the point of order placement to bulletin issue Carries out general administration, word processing, data entry and filing Ensures that a polite and professional manner is maintained in all internal/external communications Contributes positively and constructively to the Buying Team Provides cover for colleagues where necessary Works in accordance with the ALDI GB & IE Code of Conduct Trains other employees where appropriate In addition to the duties detailed above, it is the Assistant Buyer's responsibility to carry out tasks requested by their superior, which are of the nature of their job description or deemed to be a necessity to the business About You Previous experience in Buying Experience of working in highly commercial environment (e.g. Retail, FMCG) Microsoft skills required (excel, word, PowerPoint) Verbal and written communication skills Exceptional levels of organisation and deadline adherence Good ability to build & maintain relationships Excellent attention to detail and strong focus on accuracy Ability to work in a fast paced and cross functional environment Exceptional levels of organisation and deadline adherence A self-starter with the ability to manage multiple concurrent projects Excellent visual design sense regarding clear and accurate presentation of data Excellent attention to detail What You'll get in Return Salary starting from £37,545 rising to £43,840 Permanent contract Monday to Friday, 8:00am to 4:00pm, with the opportunity of 2 days a week remote working (changing to 1 day a week remote working from January 2027) 5 weeks' annual leave plus Bank Holidays In office flexi-time Full training provided Pension scheme Private employee medical insurance after 4 years Company sick pay scheme Company maternity, paternity and adoption pay after 1 year Long service rewards Access to MyBenefits, where you can find a wide range of benefits, including our bike to work scheme, shopping and cinema discounts, health cash plan, a FREE will, travel and discounted gym memberships, as well as a host of benefits to support your financial and wellbeing needs Access to a free,24/7, confidential virtual GP service for all Aldi Colleagues and their children (under the age of 16) You'll need to live within 90 minutes of your main working location Please be aware that this role does not fulfil the requirements for visa sponsorship Aldi is an equal opportunities employer. We're committed to maintaining a diverse and inclusive workforce and are dedicated to promoting a culture of inclusion, providing an environment in which collaboration, respect and fairness are essential. We value diversity and are dedicated to treating all of our colleagues and prospective colleagues fairly and with respect. If you're looking for a career that gives you the chance to make a real difference, apply today!
Jun 14, 2026
Full time
At ALDI, we're passionate about delivering fresh, exciting, and delicious Fresh Meat products that our customers love. Our range is constantly evolving to keep up with the latest trends and tastes. Our vacancy in the Fresh Meat category means working closely with your Buying Director/Buying Manager to ensure we have the best range and quality of product for our customers. Join us to help bring the finest range to our shelves! Our buying teams - if it's possible - have to move even quicker than the rest of the business. And they must keep ahead of our customers too: second-guessing what they want and need before they do. You'll get involved in every aspect of the buying lifecycle from sampling, developing and launching products, meeting suppliers, visiting competitors, crunching numbers and reviewing market data. The proposals start with you! We do things our own way at Aldi. But whatever we're doing, we must be getting it right. With a wave of impressive sales figures behind us, we're opening new stores at lightning speed. And to keep on top of that wave, our buying teams have to do something pretty special to keep our customers coming back for more. If you're a hardworking individual that's ready to kick-start your career with an award-winning employer, apply to join today! Your New Role Has full knowledge of the Buying desk's products and suppliers Regular product tasting to provide clear feedback to suppliers during range development Actively manages the area of responsibility by using initiative and suggesting ways of improving systems for greater efficiency Manages the efficient and accurate flow of correspondence and information, both incoming and outgoing, with external and internal parties ensuring an ongoing understanding of current issues, proposing/taking action where appropriate Ensures that all bulletin procedures and files are accurate and up to date at all times, including CBIS, SAP and Point of Sale information Manages all due diligence, advertising and related issues for new products/specials from the point of order placement to bulletin issue Carries out general administration, word processing, data entry and filing Ensures that a polite and professional manner is maintained in all internal/external communications Contributes positively and constructively to the Buying Team Provides cover for colleagues where necessary Works in accordance with the ALDI GB & IE Code of Conduct Trains other employees where appropriate In addition to the duties detailed above, it is the Assistant Buyer's responsibility to carry out tasks requested by their superior, which are of the nature of their job description or deemed to be a necessity to the business About You Previous experience in Buying Experience of working in highly commercial environment (e.g. Retail, FMCG) Microsoft skills required (excel, word, PowerPoint) Verbal and written communication skills Exceptional levels of organisation and deadline adherence Good ability to build & maintain relationships Excellent attention to detail and strong focus on accuracy Ability to work in a fast paced and cross functional environment Exceptional levels of organisation and deadline adherence A self-starter with the ability to manage multiple concurrent projects Excellent visual design sense regarding clear and accurate presentation of data Excellent attention to detail What You'll get in Return Salary starting from £37,545 rising to £43,840 Permanent contract Monday to Friday, 8:00am to 4:00pm, with the opportunity of 2 days a week remote working (changing to 1 day a week remote working from January 2027) 5 weeks' annual leave plus Bank Holidays In office flexi-time Full training provided Pension scheme Private employee medical insurance after 4 years Company sick pay scheme Company maternity, paternity and adoption pay after 1 year Long service rewards Access to MyBenefits, where you can find a wide range of benefits, including our bike to work scheme, shopping and cinema discounts, health cash plan, a FREE will, travel and discounted gym memberships, as well as a host of benefits to support your financial and wellbeing needs Access to a free,24/7, confidential virtual GP service for all Aldi Colleagues and their children (under the age of 16) You'll need to live within 90 minutes of your main working location Please be aware that this role does not fulfil the requirements for visa sponsorship Aldi is an equal opportunities employer. We're committed to maintaining a diverse and inclusive workforce and are dedicated to promoting a culture of inclusion, providing an environment in which collaboration, respect and fairness are essential. We value diversity and are dedicated to treating all of our colleagues and prospective colleagues fairly and with respect. If you're looking for a career that gives you the chance to make a real difference, apply today!
Are you looking for the next step in your Recruitment Career? Are you an experienced Education / SEN Consultant? Are you ready to take on a Team Leader role? September 2025 Start or sooner SEN Education Team Leader Role Chancery Lane, Central London Location Excellent salary package, including market leading commission structure and team leader bonus Here at Academics London, we are ready to take our SEN Team to the next level. In line with our growth strategy, we are ready to appoint a Team Leader to join our already successful crew and support and lead the SEN team. This role would suit an experienced SEN Consultant who has a good working knowledge of the SEN Education Recruitment Sector. You could be an existing Team Leader or a Recruitment Consultant who has the drive and determination to support team members to do their best work. You will be working alongside an experienced Manager and together to hit your team's targets, while ensuring out candidates and SEN school's receive the best possible customer service. The role will include; Training and Development General Day to Day Team Management Internal Recruitment Running your own SEN desk For further details about this role and our management training packages, please get in touch today with a copy of your CV!
Jun 14, 2026
Full time
Are you looking for the next step in your Recruitment Career? Are you an experienced Education / SEN Consultant? Are you ready to take on a Team Leader role? September 2025 Start or sooner SEN Education Team Leader Role Chancery Lane, Central London Location Excellent salary package, including market leading commission structure and team leader bonus Here at Academics London, we are ready to take our SEN Team to the next level. In line with our growth strategy, we are ready to appoint a Team Leader to join our already successful crew and support and lead the SEN team. This role would suit an experienced SEN Consultant who has a good working knowledge of the SEN Education Recruitment Sector. You could be an existing Team Leader or a Recruitment Consultant who has the drive and determination to support team members to do their best work. You will be working alongside an experienced Manager and together to hit your team's targets, while ensuring out candidates and SEN school's receive the best possible customer service. The role will include; Training and Development General Day to Day Team Management Internal Recruitment Running your own SEN desk For further details about this role and our management training packages, please get in touch today with a copy of your CV!
Crewe £40,000 - £45,000 + Benefits A well-established, privately owned Tool & Plant Hire business with over 50 years of success is looking to recruit an experienced Hire Desk Manager / Deputy Operations Manager. This is a key position within a busy and successful operation. We're looking for someone with strong industry knowledge, leadership qualities, and the confidence to take ownership of day-to-d click apply for full job details
Jun 14, 2026
Full time
Crewe £40,000 - £45,000 + Benefits A well-established, privately owned Tool & Plant Hire business with over 50 years of success is looking to recruit an experienced Hire Desk Manager / Deputy Operations Manager. This is a key position within a busy and successful operation. We're looking for someone with strong industry knowledge, leadership qualities, and the confidence to take ownership of day-to-d click apply for full job details
Service Delivery / B2B / ITSM / Service Desk Role: Service Delivery Manager (B2B / ITSM / SaaS) Company: Ecommerce Location: London, Hybrid Salary: up to 90,000 basic + Bonus About You You are an experienced and proactive Service Delivery Manager who thrives in a fast-paced, high-growth environment. You bring a strategic mindset and a structured approach to organising internal support processes, with a strong focus on scaling operations for future growth. With excellent communication skills and a deep understanding of B2B & B2C environments, you are confident in optimising technical estates to support both internal teams and external partners, including white-label clients. About the Role This is a pivotal leadership role responsible for evolving both the technical estate and support function. While initially focused on enhancing internal service delivery, the primary objective is to build a scalable support framework that enables seamless onboarding and support for external B2B and white-label partners. You will play a key role in driving continuous improvement across service delivery, processes, and workflows, working closely with product teams, developers, and external vendors to ensure consistently high service standards. Key Responsibilities Rebuild and enhance the internal support function with a strong customer-first mindset Develop B2B support readiness frameworks, including SLAs, OLAs, and support pathways Optimise support coverage through data-driven insights and clear communication Standardise ITSM processes (Incident, Request, Problem Management) Lead service desk operations, including tooling, reporting, and escalation processes Manage procurement, licensing, hardware/software provisioning, and networking Support security and risk initiatives in collaboration with senior IT leadership Act as a senior escalation point for complex technical issues Define and track KPIs, providing performance insights to leadership Support change management and SaaS implementation across the business Develop knowledge management frameworks and self-service documentation Manage relationships with external vendors and B2B partners Requirements Proven experience in Service Delivery Management, ready to step into a leadership role Strong background in B2B support environments or white-label platforms Demonstrated ability to improve and scale technical operations Strong analytical and problem-solving skills under pressure Confidence to challenge and influence stakeholders at all levels Excellent communication skills, translating technical concepts for non-technical audiences Flexibility to support on-call, weekend, or holiday operations as required
Jun 14, 2026
Full time
Service Delivery / B2B / ITSM / Service Desk Role: Service Delivery Manager (B2B / ITSM / SaaS) Company: Ecommerce Location: London, Hybrid Salary: up to 90,000 basic + Bonus About You You are an experienced and proactive Service Delivery Manager who thrives in a fast-paced, high-growth environment. You bring a strategic mindset and a structured approach to organising internal support processes, with a strong focus on scaling operations for future growth. With excellent communication skills and a deep understanding of B2B & B2C environments, you are confident in optimising technical estates to support both internal teams and external partners, including white-label clients. About the Role This is a pivotal leadership role responsible for evolving both the technical estate and support function. While initially focused on enhancing internal service delivery, the primary objective is to build a scalable support framework that enables seamless onboarding and support for external B2B and white-label partners. You will play a key role in driving continuous improvement across service delivery, processes, and workflows, working closely with product teams, developers, and external vendors to ensure consistently high service standards. Key Responsibilities Rebuild and enhance the internal support function with a strong customer-first mindset Develop B2B support readiness frameworks, including SLAs, OLAs, and support pathways Optimise support coverage through data-driven insights and clear communication Standardise ITSM processes (Incident, Request, Problem Management) Lead service desk operations, including tooling, reporting, and escalation processes Manage procurement, licensing, hardware/software provisioning, and networking Support security and risk initiatives in collaboration with senior IT leadership Act as a senior escalation point for complex technical issues Define and track KPIs, providing performance insights to leadership Support change management and SaaS implementation across the business Develop knowledge management frameworks and self-service documentation Manage relationships with external vendors and B2B partners Requirements Proven experience in Service Delivery Management, ready to step into a leadership role Strong background in B2B support environments or white-label platforms Demonstrated ability to improve and scale technical operations Strong analytical and problem-solving skills under pressure Confidence to challenge and influence stakeholders at all levels Excellent communication skills, translating technical concepts for non-technical audiences Flexibility to support on-call, weekend, or holiday operations as required
Are you an ambitious sales professional ready to take the next step in your career? Do you thrive in a fast-paced environment and want a role that offers real progression into a field-based position? If so, this could be the perfect opportunity for you. Brook Street Recruitment is currently recruiting on behalf of our client in Mallusk for a driven and motivated Sales Manager to join their growing team based in Mallusk. This is an exciting opportunity to start in a desk-based role, building strong foundations within the business, with a clear pathway to transition into a field-based position. The Role: Manage and develop new and existing customer relationships Proactively generate leads and identify new business opportunities Deliver excellent customer service and account management Work towards and exceed sales targets Collaborate with internal teams to ensure customer satisfaction Progress into a field-based sales role as you develop within the business Criteria: Previous experience in a sales or business development role Strong communication and negotiation skills Self-motivated, target-driven, and results-focused A desire to build a long-term career in sales Full driving licence (preferred for future field-based responsibilities) Benefits: Salary of circa 32,000 depending on experience Clear career progression into a field-based Sales Manager role Supportive and growing business environment Opportunity to make a real impact and grow with the company If you're looking for a role where you can develop, progress, and take ownership of your success, please send your to Colleen Farquharson CV via the apply link or you can call for a confidential chat Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Jun 14, 2026
Full time
Are you an ambitious sales professional ready to take the next step in your career? Do you thrive in a fast-paced environment and want a role that offers real progression into a field-based position? If so, this could be the perfect opportunity for you. Brook Street Recruitment is currently recruiting on behalf of our client in Mallusk for a driven and motivated Sales Manager to join their growing team based in Mallusk. This is an exciting opportunity to start in a desk-based role, building strong foundations within the business, with a clear pathway to transition into a field-based position. The Role: Manage and develop new and existing customer relationships Proactively generate leads and identify new business opportunities Deliver excellent customer service and account management Work towards and exceed sales targets Collaborate with internal teams to ensure customer satisfaction Progress into a field-based sales role as you develop within the business Criteria: Previous experience in a sales or business development role Strong communication and negotiation skills Self-motivated, target-driven, and results-focused A desire to build a long-term career in sales Full driving licence (preferred for future field-based responsibilities) Benefits: Salary of circa 32,000 depending on experience Clear career progression into a field-based Sales Manager role Supportive and growing business environment Opportunity to make a real impact and grow with the company If you're looking for a role where you can develop, progress, and take ownership of your success, please send your to Colleen Farquharson CV via the apply link or you can call for a confidential chat Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Job Title: Helpdesk Team Leader - Backshift Location: Glasgow Head Office Contract: Permanent Working Pattern : 5/7 Days, 2 Week Rotation Salary: £29,214.43 per annum + great company benefits! START DATE - WEDNESDAY 8TH JULY Job Purpose: This is a key position, leading the CSRs who act as ambassadors for our business. Team Leaders will effectively lead and manage the seniors and CSRs to ensure the highest level of customer care and satisfaction at all times. The role will develop to be responsible for leading a team of approx. 15 colleagues, across seniors and CSRs, ensuring all service delivery targets are being met and exceeded, wherever possible. Team Leaders are an integral part of the management team, adding true value to the business. Key Accountabilities: Safety To ensure that all activity compiles with Health & Safety policies. People To ensure company policies and practises are followed and delivered consistently. To coach, motivate to ensure people performance is optimised. Conduct yearly appraisals for team leaders and support them to carry out their own team appraisals Manage all sick calls the helpdesk and update the relevant systems and team members Attendance management, including welfare visits and return to work interviews for all Service Desk colleagues Recruitment of new colleague s process from - Advertising position, Reviewing CV s. Selection of candidates, Arranging of 1-1 interviews. Once selection is made liaise with Services trainer and arrange inductions Carry out Performance management performance improvement planning, disciplinary, investigation and conduct meetings Management of holiday requests and planned absence to ensure that Services Desk has adequate cover in place over all shifts (24/7) Identify any training needs in the Service Team Leaders and across the desk Excellence Champion customer service think like a retailer and motivate teams to encourage positive attitude Service Support the Helpdesk Manager to achieve set targets across all Helpdesk function. Spot check and help manage the Mercury job monitors, holding team accountable where needed Point of contact for all CSR process questions and escalations Step up and cover the managers role when required (annual leave or during absence) Collate data reports for field management, City colleagues & senior management teams Represent Helpdesk at internal and external meetings Implement procedural changes, ensuring all colleagues understand and are following process To visibly demonstrate enthusiasm and positive behaviour Have a detailed understanding on the Team Leader roles as well as CSR role so they can step in and help in any situation Highly skilled using all aspects of the Mercury system Mercury Superuser Integrity Comply with any other reasonable request or instruction from other Department/CFM Line Manager People Responsibilities: The Helpdesk Team leader is responsible for managing the seniors and CSRs to achieve key targets and support the Helpdesk as the business grows, the team size may increase accordingly. Knowledge, Skills and Abilities: Educated to GCSE / Standard Grade level as a minimum, ideally NVQ Level 3 or above (Customer Service / Administration A working knowledge of Helpdesk functions within the FM industry is beneficial Strong PC literacy, with experience in extracting, collating and presenting performance data
Jun 14, 2026
Full time
Job Title: Helpdesk Team Leader - Backshift Location: Glasgow Head Office Contract: Permanent Working Pattern : 5/7 Days, 2 Week Rotation Salary: £29,214.43 per annum + great company benefits! START DATE - WEDNESDAY 8TH JULY Job Purpose: This is a key position, leading the CSRs who act as ambassadors for our business. Team Leaders will effectively lead and manage the seniors and CSRs to ensure the highest level of customer care and satisfaction at all times. The role will develop to be responsible for leading a team of approx. 15 colleagues, across seniors and CSRs, ensuring all service delivery targets are being met and exceeded, wherever possible. Team Leaders are an integral part of the management team, adding true value to the business. Key Accountabilities: Safety To ensure that all activity compiles with Health & Safety policies. People To ensure company policies and practises are followed and delivered consistently. To coach, motivate to ensure people performance is optimised. Conduct yearly appraisals for team leaders and support them to carry out their own team appraisals Manage all sick calls the helpdesk and update the relevant systems and team members Attendance management, including welfare visits and return to work interviews for all Service Desk colleagues Recruitment of new colleague s process from - Advertising position, Reviewing CV s. Selection of candidates, Arranging of 1-1 interviews. Once selection is made liaise with Services trainer and arrange inductions Carry out Performance management performance improvement planning, disciplinary, investigation and conduct meetings Management of holiday requests and planned absence to ensure that Services Desk has adequate cover in place over all shifts (24/7) Identify any training needs in the Service Team Leaders and across the desk Excellence Champion customer service think like a retailer and motivate teams to encourage positive attitude Service Support the Helpdesk Manager to achieve set targets across all Helpdesk function. Spot check and help manage the Mercury job monitors, holding team accountable where needed Point of contact for all CSR process questions and escalations Step up and cover the managers role when required (annual leave or during absence) Collate data reports for field management, City colleagues & senior management teams Represent Helpdesk at internal and external meetings Implement procedural changes, ensuring all colleagues understand and are following process To visibly demonstrate enthusiasm and positive behaviour Have a detailed understanding on the Team Leader roles as well as CSR role so they can step in and help in any situation Highly skilled using all aspects of the Mercury system Mercury Superuser Integrity Comply with any other reasonable request or instruction from other Department/CFM Line Manager People Responsibilities: The Helpdesk Team leader is responsible for managing the seniors and CSRs to achieve key targets and support the Helpdesk as the business grows, the team size may increase accordingly. Knowledge, Skills and Abilities: Educated to GCSE / Standard Grade level as a minimum, ideally NVQ Level 3 or above (Customer Service / Administration A working knowledge of Helpdesk functions within the FM industry is beneficial Strong PC literacy, with experience in extracting, collating and presenting performance data
Service Desk Manager Solihull (4 days onsite, 1 day WFH) 45,000 We are looking for an experienced Service Desk Manager to join a growing technology team based in Solihull. The Role You'll be responsible for leading a team of support engineers, ensuring high-quality service delivery, strong SLA performance, and excellent customer satisfaction. This is a hands-on leadership role where you'll combine technical knowledge with people management to drive team success. Key responsibilities include: Managing day-to-day service desk operations and team performance Monitoring SLAs, KPIs, and overall service delivery through reporting tools Acting as an escalation point for technical and client issues Supporting and mentoring team members to improve performance and capability Driving a strong, process-led approach to service delivery Prioritising workloads and ensuring tickets are handled efficiently Collaborating with internal teams to ensure seamless support About You Minimum 5 years' Service Desk Management experience Strong technical support background is essential Proven experience leading and supporting service desk teams Strong understanding of SLA/KPI-driven environments A team player with a hands-on leadership style Process-driven with excellent organisational skills Passionate about helping and developing support staff Excellent communication and stakeholder management skills ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process
Jun 14, 2026
Full time
Service Desk Manager Solihull (4 days onsite, 1 day WFH) 45,000 We are looking for an experienced Service Desk Manager to join a growing technology team based in Solihull. The Role You'll be responsible for leading a team of support engineers, ensuring high-quality service delivery, strong SLA performance, and excellent customer satisfaction. This is a hands-on leadership role where you'll combine technical knowledge with people management to drive team success. Key responsibilities include: Managing day-to-day service desk operations and team performance Monitoring SLAs, KPIs, and overall service delivery through reporting tools Acting as an escalation point for technical and client issues Supporting and mentoring team members to improve performance and capability Driving a strong, process-led approach to service delivery Prioritising workloads and ensuring tickets are handled efficiently Collaborating with internal teams to ensure seamless support About You Minimum 5 years' Service Desk Management experience Strong technical support background is essential Proven experience leading and supporting service desk teams Strong understanding of SLA/KPI-driven environments A team player with a hands-on leadership style Process-driven with excellent organisational skills Passionate about helping and developing support staff Excellent communication and stakeholder management skills ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process
