119 jobs found

My client is looking to increase the IT Customer Service Desk. 3 month rolling contracts Inside IR35 These roles are Monday to Friday, covering core hours between 8am and 6pm. It's ideal that candidates are sponsored through NPPV3 clearance, and ideally, they should be located close Exeter for ease of access, training and equipment. Please send your latest CV if this could be of interest LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.

Important High Level Summary Notes Please read the below high-level overview carefully, and if this position is of interest please contact me directly for a chat - my details are below: Lorenz Pasch at Hays Recruitment My contact information is available on my LinkedIn profile For this role, you must be able to demonstrate: Hands-on ownership of Root Cause Analysis for major incidents (P1/P2) Experience applying structured RCA methodologies (5 Whys, Fishbone, Fault Tree, Kepner-Tregoe) Ability to analyse technical, process, and organisational causes of failure Experience working within Incident, Major Incident, and Problem Management functions Confidence to challenge engineering teams and vendors on root causes and corrective actions Experience producing high-quality RCA reports (timeline, impact, contributing factors, actions) This role is not suitable for candidates whose experience is limited to service desk, incident coordination, reporting/MI analysis, or supporting RCA without ownership. If your experience does not include the above, this role will not be a match. Unfortuantely, no sponsorship options are available for this position The Role A unique opportunity to join Hays, a FTSE 250 recruitment leader with a global footprint, undertaking a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading technology. This role sits within our Technology Operations function and is responsible for leading root cause investigations across major incidents and recurring issues.You will work across engineering, operations, and vendor teams to identify underlying causes of failure and ensure sustainable corrective and preventative actions are implemented.This is a hands-on analytical role, requiring structured thinking, technical understanding, and the ability to influence outcomes without direct authority. What You'll Own Root Cause Analysis: Lead in-depth RCA across incidents and major incidents, identifying true root causes - not just symptoms. Problem Management: Identify patterns, trends, and systemic weaknesses. Drive actions to reduce repeat incidents and improve stability. Data & Investigation: Collect and analyse technical, process, and organisational data to build a complete view of failure points. Reporting & Documentation: Produce clear, structured RCA reports including timelines, impact assessments, and corrective actions. Stakeholder Collaboration: Work closely with engineering, operations, and vendor teams to validate findings and drive remediation. Continuous Improvement: Contribute to operational maturity by improving RCA quality, consistency, and effectiveness across the organisation. What We're Looking For You will bring experience from complex IT environments where incident volumes are high and service stability is critical. Key experience includes: Strong background in Problem Management, RCA, or Major Incident analysis Experience in enterprise IT operations environments Proven understanding of ITIL processes Ability to analyse complex technical and process-driven issues Strong written and verbal communication skills Confidence working with technical teams and challenging assumptions Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Join Our Team as a Security & Operations Control Analyst (Security Operations Centre / Control Room Based) Are you ready to step into a vital role that ensures safety and security? Our client is looking for dedicated Security Operations Centre (SOC) Operators to support their Physical Security Operations Centre in Sighthill North, Edinburgh. If you thrive in a fast-paced environment and have a passion for customer service, we want to hear from you! Contract Details: Type: Temporary Location: 100% Office Based in Sighthill North, Edinburgh Pay Rate: 15.81 per hour, Night shifts attract additional payment for unsociable hours. Contract Length: Until End of December 2026. Shift Type: Rotating days and nights (12-hour shifts) Shift Pattern: Full flexibility required; shifts include weekends and bank holidays. Blocks of day shifts followed by night shifts, with 4-5 rest days between rotations. 10 hours paid, 2 hours unpaid breaks per shift. About the Role: In this dynamic desk-based role, you'll be at the forefront of security operations, managing a high volume of live incidents, alarms, and inquiries across various channels, primarily via telephone. You'll be working in a busy environment handling a high volume of incidents across the estate, requiring the ability to prioritise and work at pace throughout the shift. Your calm demeanour and attention to detail will help ensure the safety of colleagues, customers, and property. This is not a physical security or guarding role, all work is carried out from a control room environment. Key Responsibilities: Receive and manage inquiries via telephone, email, and IT ticketing systems. Monitor and respond to physical security alarms and incidents. Handle high volume inbound and outbound calls with professionalism. Manage incidents from start to finish, following approved systems and playbooks. Liaise with colleagues, suppliers, contractors, and emergency services. Accurately document all incidents and actions taken. Contribute to continuous improvement and quality assurance activities. Who We're Looking For: Essential Skills: Strong customer service or call centre background. Confident in handling high-volume telephone calls. Ability to remain calm and focused under pressure. Excellent attention to detail and accuracy. Strong IT literacy and ability to work across multiple systems. Clear and professional communication skills. Self-motivated and comfortable working independently, especially during night shifts. Desirable Experience: Background in security operations, alarm monitoring, or incident response. Familiarity with IT ticketing systems (e.g., ServiceNow). Experience in regulated or time-critical environments. Ideal Candidate Profile: Calm and resilient under pressure. Strong communicator with excellent customer service instincts. Highly organized and detail-focused. Proactive and motivated. Comfortable with a phone-heavy role and independent working during nights. Training and Support: Enjoy a structured 6-week training program with classroom learning, on-the-job coaching, and buddying with experienced operators. Ongoing senior support is available during nights and weekends. Performance Measurement: Your performance will be assessed through SLA adherence, accuracy in incident handling, and your ability to work at pace in a high-volume environment. Vetting & Compliance: Full vetting required (DBS and credit checks). Candidates must be eligible to work in the UK. Why Join Us? Initial contract until December with a strong likelihood of internal movement for high performers. Regular permanent and contract opportunities within the organization. Exposure to a wider Physical Security and Operations team. If you're ready to make a difference and be part of a dedicated team, apply now! Your next career adventure awaits! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Graduate Support Analyst - Southampton/Hybrid - 24-27.5K We are recruiting for a Graduate Support Analyst to join a growing technology business delivering specialist software solutions to external customers.This is an excellent opportunity for a graduate in Computing, Maths, Physics, Engineering, or a related subject to develop a career in IT support and systems administration. Key Responsibilities: Provide 1st-3rd line technical support Troubleshoot and resolve customer issues Support software testing and deployments Maintain system documentation and knowledge base articles Assist with project and implementation activities Skills & Experience: Degree in a technical subject (2:1 or above preferred) Strong analytical and communication skills Good knowledge of Microsoft Office Interest in IT infrastructure, databases, and software support Desirable: SQL Server / SQL queries Windows Server & Active Directory Networking, VPN, IIS, or Citrix exposure Support desk or customer service experienceThe role offers excellent training, career progression, hybrid working opportunities, and exposure to a wide range of technologies. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

IT Support Analysts x 2 - Windows 11, Office 365, Active Directory - Wakefield, West Yorkshire - to £32,000 (DOE), great benefits including share ownership Specialist client requires IT Support Analysts to support the EMEA IT Director to support their Desktop infrastructure across EMEA. You will be responsible for 1st and 2nd Line Incident management using Freshdesk call logging software and providing problem management and all IT Infrastructure, desktop, laptop, mobile / fixed telephony (patching, rebuilds, fault finding on Win 11 machines etc ensuring SLA's are achieved and processes are followed to provide effective customer service and meet requirements. You are responsible for identifying risks and for testing new/changed services, firmware and application upgrades and transition of new services to operational support and ideally have experience of Incident, Change and Problem management although not essential. These are new roles within an award winning client in superb offices just off the M1 where its an employee owned company so the options to be part of this company is superb This role is commutable from West Yorkshire, South Yorkshire, Wakefield, Barnsley, Huddersfield, Bradford, Sheffield, Leeds Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.

Junior Service Desk Analyst - Hybrid Our client is urgently looking for a Junior Service Desk Analyst to join their team based in Slough, on a 12 Month FTC basis, with a view to extend. Please note, the role is hybrid, with 2 days WFH each week. To start with, you will be required on-site 5 days per week for training and onboarding. The role is aimed at graduates that have graduated within the last 3 years. You will be rewarded with a good starting salary, as well as a brilliant benefits package including annual leave, eyecare vouchers, hybrid working, private healthcare, a great learning environment and opportunity and many more perks! Junior Service Desk Analyst - Key Skills: Experience of work on a Service Desk Database management experience, particularly SQL Server Customer-facing experience IT qualifications, particularly in the Microsoft stack Junior Service Desk Analyst - Hybrid Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Your new role Responsible for the adoption and use of information and digital technology, you will be part of a team that is responsible for the effective operation, support, and maintenance of existing operational technology systems, including technology infrastructure (e.g. servers, databases, networks) and end-user devices (e.g. desktop PC's, smartphones, tablets). You will also be responsible for the network infrastructure, including the provision of telephony, local and national network access: all of which are required to deliver and support properly engineered IT services and products essential to meeting the needs of the company. What you'll need to succeed Essential Skills and knowledge:Cloud Networking Skills (AWS or Azure)HP / Aruba switches knowledge essentialFortinet / Firewalls / migration experience essentialRouting/Switching and Firewall ExpertiseITIL understandingNetwork technology and telephony expertise Must have proven experience and ability to: Manage and support a variety of network services technology Maintain standards for security of information Dealing and responding to complaints Must be able to be SC cleared What you'll get in return Lucrative Pension Package Generous Holiday Package Extensive Benefits Package What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Cyber Security Engineer up to £60,000 Bromley, Kent Permanent Full-Time We are looking for Two Cyber Security Engineers to play a key, hands-on role in protecting our organisation from cyber threats. This is an operational security role, ideal for someone who enjoys investigating incidents, working across multiple security platforms, and making a tangible impact on an organisation's cyber resilience. You will sit at the heart of our cyber defence operations, working daily with technologies including Microsoft O365 Defender, Entra ID, Intune, Rapid7 SIEM, and Sophos Antivirus. You'll be responsible for monitoring security events, investigating suspicious activity, responding to incidents, and continuously improving our security posture. This is a genuinely hands-on cyber security role with real responsibility and impact; you will have exposure to a broad security tooling landscape and real-world incidents. At Foresters we are a supportive, collaborative working environment and you will have on-going opportunities to develop your technical skills and grow within cyber security What you will do: Security Monitoring & Incident Response Actively monitor alerts and telemetry across endpoints, identities, email, and cloud services using Rapid7 SIEM, Microsoft Defender, and Sophos AV. Investigate suspected cyber attacks including malware infections, phishing campaigns, identity compromise, and unauthorised access attempts. Perform triage, root cause analysis, containment, and remediation of security incidents. Lead or support incident response activities in line with internal policies and procedures. Escalate significant incidents appropriately and provide clear, timely updates to stakeholders. Threat Detection & Prevention Proactively identify emerging threats, vulnerabilities, and attack patterns affecting the organisation. Tune and optimise security tools to reduce false positives and improve detection accuracy. Implement, manage, and maintain endpoint protection and security policies. Support vulnerability management activities, including remediation planning and risk tracking. Security Operations & Continuous Improvement Maintain and enhance security monitoring rules, alerts, and dashboards. Contribute to the development and maintenance of security runbooks and incident response playbooks. Support security audits, compliance activities, and risk assessments. Actively contribute to improving the organisation's overall cyber security maturity. Collaboration & Communication Work closely with IT, infrastructure, and service desk teams to resolve security-related issues. Produce clear, structured technical and non-technical incident reports. Identify trends in phishing or risky user behaviour and support security awareness initiatives. Assist with security-related projects and new technology deployments. Working hours are 40 hours a week Monday to Friday. Start times are flexible from 7.30am to 9.30am. After a successful training period there is flexibility to work from home for 1 day a week. What we require: Experience in a Cyber Security Engineer, SOC Analyst, or similar security-focused role. Hands-on experience with Microsoft Defender (Endpoint and/or O365 security). Experience using Rapid7 SIEM or a comparable SIEM platform for alerting and investigations. Experience managing or supporting Sophos Antivirus or other endpoint protection solutions. Strong understanding of common cyber threats, attack vectors, and incident response processes. Ability to analyse logs, alerts, and endpoint activity to determine scope, impact, and root cause. Good working knowledge of Windows environments and basic networking concepts. Strong documentation, reporting, and communication skills. Practical experience with security tools such as IDS/IPS, Metasploit, Nexpose, Nmap, Nessus, Wireshark, L0phtCrack, John the Ripper, or similar. Familiarity with recognised information security frameworks such as ISO 27001 and the NIST Cybersecurity Framework. What we offer you: Basic salary up to £60000 per annum Discretionary annual bonus dependent on your performance and company performance provided you are employed on bonus payment date. Annual holiday allowance of 25 days holiday plus bank holidays Life Assurance (based on pensionable earnings) Generous contributory Pension scheme 1 days paid charitable workday Employee Assistance Programme About us Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. What we do We help everyday families achieve their financial goals and make a lasting difference in their lives and communities. We will continue to do this by employing enthusiastic and talented Financial Advisers working across the country and equally talented people to be based at our Head Office in Bromley.

Helpdesk Analyst - Ellesmere Port - £25-£27k ? The Helpdesk Analyst role sits within a professional services environment, providing first-line support for internal and external users of bespoke systems and client-facing portals. Success is measured by resolving issues within SLA targets, maintaining strong customer satisfaction, and increasing first contact resolution. The role also supports continuous improvement by identifying recurring issues and contributing to knowledge base updates and service enhancements. The role requires understanding how to log, track, and escalate incidents using ITSM tools such as Freshservice, alongside a structured and methodical approach to troubleshooting. Analysts manage user accounts and access permissions, support basic IT setup (devices, peripherals, connectivity), and ensure high standards of data quality across systems. They must also understand when escalation is required and how system issues impact wider professional services operations. Work involves supporting users through clear, professional communication, resolving basic technical issues, and prioritising a high volume of requests effectively. Analysts also support onboarding and access requests, contribute to identifying trends in recurring issues, and assist with user acceptance testing where required. Flexibility and responsiveness are key to maintaining service continuity. The role requires confidence with Microsoft 365 (Outlook, Word, Excel) and Windows operating systems, with experience in ITSM tools and modern web browsers being beneficial. Behaviourally, the role requires a calm, customer-focused approach, taking ownership of issues through to resolution. Strong collaboration is expected across teams, alongside reliability, accuracy, and accountability. Analysts should be adaptable, organised, and comfortable working in a structured but fast-paced environment. Skills required: Clear and professional communication with users and stakeholders Accurate logging, updating, and management of ITSM tickets Basic troubleshooting of hardware, software, and connectivity issues User account setup, access management, and data accuracy checks Ability to prioritise and manage multiple requests in a high-volume environment Identification of recurring issues and support for trend analysis Support for user onboarding and access requests Collaboration with technical teams and participation in UAT activities Use of Microsoft 365 (Outlook, Word, Excel) Confidence using Windows operating systems Familiarity with ITSM tools (e.g. Freshservice) and web browsers (desirable)

IT Service Analyst Preston - hybrid working is offered where operationally feasible, after probation Competitive salary , negotiable depending on your experience and expertise + benefits Core Support hours are between 8am and 6pm on weekdays. Some additional on call rota support will be required. Additional support hours mean that you will be required to be part of the On Call Rota - Monday-Friday 6pm-9pm, and weekends 9am - 12 noon, approximately once in every six-eight weeks. Are you ready to bring your IT and customer service expertise to a role where your skills and unique perspective can make a lasting impact? What Sets Us Apart At MHA, we're about people first - our people, our clients, and the communities we serve. As one of the UK's top 15 accountancy firms and a proud member of Baker Tilly International, the 9th largest network in the world, we are a hub of global knowledge with a strong local commitment. Our people-focused approach truly sets us apart. Here, you won't just be another face in the firm; you'll be part of an ambitious, driven team dedicated to continuous learning and growth. We invest in our people because they are the foundation of our success. We take immense pride in being awarded gold for Investors in People. This recognition reflects our deep commitment to nurturing talent and ensuring every individual feels valued and supported. Qualification and Essential Skills Qualifications: ITIL Foundation desirable Technical Certification such as CompTIA or equivalent desirable Essential skills: Experience in a customer facing IT role Skilled in the creation and delivery of customer focused presentations and communications Experience working within an IT Managed Service environment A good general knowledge of end user technologies, e.g. PC's, Audio Visual, Mobile Phones, Telephone systems Experience working with ITIL service and support processes Strong analytical and diagnostic skills for problem resolution and root cause analysis A broad understanding of technology and a good level of awareness of technical concepts Excellent knowledge of Microsoft products Any experience supporting business applications would be an advantage Purpose of the Role The coordination and assurance of all IT Services, ensuring high quality, consistent, professional and service level driven support is delivered to the MHA staff and partners (customers). The role of the IT Support Analyst is to provide outstanding service to our customers. Focusing on your aligned region, offices and customers to gain a deep understanding of their ways of working and ensuring that IT services deliver exceptional value. Support the delivery of an IT service that is reliable, resilient, scalable and secure and puts the customer's experience at the forefront. Build great relationships with our key customers in your region and be known as the 1st point of escalation for any service queries. Where complaints do arise, ensure that the Service Managers are informed promptly. A key part of the role is to help our customers to achieve value from IT through improved understanding of the tools available. Through the delivery of workshops, knowledge materials and focused communications. You will be expected to tailor these to the specific needs of your region, offices and customers. Service Desk - In your role you will monitor the queues in your region and ensure that expectations are being met or managed. You will not personally fix each ticket, but you will be responsible for progress and escalation where necessary. You will take calls and log them into our ITSM and allocate them to the relevant colleague if you are unable to do a first-time fix. The role covers several offices within a region and therefore weekly UK travel, and Agile working will be necessary. Main Responsibilities Ensure that all the Service to your offices and customers are delivered in a customer centric manner that is also secure, efficient and cost-effective. The activities associated with this include: Help our customers with questions and allow them to get the most out of our systems by resolving their issues so they can focus on what is important Provide high quality support to customers by email, phone and in person Record, update and resolve support tickets and service requests Identify and find solutions to problems Configure, distribute, maintain and dispose of IT equipment according to established processes Support the use of office IT equipment including meeting room technologies Resolve 1st and 2nd line application issues and manage the 3rd line support where necessary Delivery engaging training & awareness sessions to groups of customers Providing a point of escalation to ensure issues are managed efficiently and proactively ensuring minimum impact on staff that use the IT Services Being the champion of IT in the region, ensuring that a positive message is given to all and dealing with any dissatisfaction in a professional and positive manner Build strong relationships with our IT Managed service providers, ensuring that we work as one team in the interest of the customer To be considered, professional and objective always Work with the Service Managers to build and implement a customer engagement plan that delivers measurable improvements in service and raises the perception of customers Ensure that the Service Documentation and Processes that support the services are up to date and provide an accurate representation of the environment Actively contribute to knowledge and communications by producing new articles on a weekly basis The offering Genuine Work Life balance 33 days holiday Inc. bank holidays, plus the opportunity to buy or sell up to 5 days (28 days on a training contract, with the opportunity to buy 5 days) Competitive salary package Employee Recognition awards. Paid CSR Volunteering time. Accredited Investor in People. A new and improved programme for Succession planning and supportive management structure to help you realise your potential. And more!

Connect2Hackney, the internal talent team for Hackney Council. are looking for a strategic and resilient School Business Analyst to take on a high-impact role overseeing a cluster of 10 to 15 schools within the borough. You are to work alongside the School Business Managers, acting as an advisor to them and ensure processes fit in with Local Authority deadlines. The Challenge Managing the business operations for a single school is a feat; managing a portfolio of 15 is a masterclass in leadership. You will be the operational backbone for a significant portion of our educational landscape, ensuring that while teachers focus on the classroom, the "engine room" of our schools runs seamlessly. Your Key Responsibilities Strategic Financial Oversight: Managing complex budgets across multiple sites, ensuring long-term financial sustainability and compliance. Operational Excellence: Overseeing HR, procurement, health and safety, and premises management for the cluster. Stakeholder Management: Acting as the primary liaison between Headteachers, Governors, and the Local Authority. Change Management: Driving efficiencies and standardizing processes across diverse school settings. Work Pattern & Flexibility We believe in results over "desk time." This role offers a modern hybrid approach: Office Presence: 1-2 days per week at our Hackney central offices for team collaboration and strategy. On the Ground: You must be mobile and available to visit schools across the borough to build relationships and conduct site audits. Remote Focus: The remainder of your week can be spent working from home. What You'll Need to Succeed Experience: A proven track record in school business management (SBM) or high-level multi-site operational management and business analytical and management systems. Qualifications: DSBM/CSBM/ADSBM or a relevant degree in Accountancy/Business Management is highly desirable. Resilience: The ability to juggle the demands of 10+ schools without breaking a sweat. Communication: A knack for explaining complex financial data to non-finance professionals (like Headteachers and Governors). Why Hackney? Hackney is one of the most exciting boroughs in London. By joining us, you'll benefit from: A generous local government pension scheme. A supportive network within the Hackney Education directorate. The opportunity to make a tangible difference in the lives of thousands of London's children. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Job Description Service Desk Analyst - Swedish Speaking UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365

Job Description Service Desk Analyst - Swedish Speaking UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365

Job Description Service Desk Analyst - Swedish Speaking UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365

Job Description Service Desk Analyst - Swedish Speaking UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365

Service Desk Analyst (x2) Newcastle upon Tyne (Hybrid Working) Excellent Career Development Hands-on Project Exposure We're looking for two Service Desk Analysts to join a friendly, forward-thinking IT team based at our Head Office on Newcastle Business Park. This isn't your typical "ticket-only" support role - while you'll play a key part in day-to-day service desk operations, you'll also gain valuable exposure to a wide range of IT projects and initiatives across the business. If you're someone who wants to move beyond routine 1st line work and get involved in real, hands-on technical projects, this is a fantastic opportunity to accelerate your career. The Role As part of our Service Desk team, you'll deliver high-quality IT support to employees and franchise partners, ensuring issues and requests are handled quickly, professionally, and effectively. Alongside core support responsibilities, you'll have the opportunity to: Contribute to IT improvement projects Get involved in system upgrades, rollouts, and changes Work closely with wider IT teams and learn new technologies Key Responsibilities Provide responsive and effective IT support across the business Log, manage, and resolve incidents and service requests in line with SLAs Escalate issues where required, following established procedures Maintain clear communication with users throughout issue resolution Collaborate with colleagues on ongoing IT initiatives and project work Support continuous improvement across service delivery About You We're looking for people who: Have previous experience in a Service Desk / Helpdesk role Are confident, approachable, and customer-focused Communicate clearly with both technical and non-technical users Thrive in a fast-paced environment and stay calm under pressure Enjoy learning and want exposure beyond traditional support work Technical Skills You should have experience with: Windows 10 / Windows 11 Microsoft 365 (O365) Active Directory IT ticketing systems and SLA-driven environments Working with third-party providers and escalation processes

Senior Service Desk Analyst Based in Wakefield area- Mon Fri needed to provide end user support. As Senior Service Desk Analyst you will be that technical go to person for the team and help with monitoring calls, troubleshooting and being technical escalation point. As Senior Service Desk Analyst you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory. Successful Senior Service Desk Analyst needs to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any Senior Service Desk Analyst who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!

The role: We are looking for a Senior Cloud Infrastructure Analyst to join our IT department in Bristol. At Simmons & Simmons, technology is central to delivering exceptional client service. We are seeking a talented and motivated Senior Cloud Infrastructure Analyst to join our Platforms team and help build, automate and operate the Azure platform underpinning our applications and services. This is a hands-on engineering role focused on designing and delivering secure, scalable and resilient cloud solutions in Microsoft Azure, using Infrastructure as Code and CI/CD automation as the default approach. You will work closely with architects, security and application teams to implement cloud platform patterns and enable delivery teams to deploy safely and consistently. You will be required to act as senior technical authority within the platforms team, supporting decision-making, mentoring engineers, and shaping the Azure roadmap. What will you do: Azure Infrastructure as Code (IaC) & CI/CD automation Build, deploy, and maintain Azure infrastructure using IaC (Bicep and/or Terraform) with peer review and version control. Strong familiarity working in IaC and pipelines to ensure quality, security and adherence to baseline standards. Cloud reliability, operations & incident/problem support (engineering-led) Act as a senior escalation point for complex Azure platform incidents; leading to troubleshoot, perform root cause analysis, and implement sustainable fixes (automation over repeated manual intervention). Monitor and improve platform health using Azure observability tooling (e.g., Azure Monitor, Log Analytics/KQL, Application Insights, Science Logic), and improve alerting and diagnostics. Lead reliability and resilience improvements such as such as performance tuning, resource optimisation, cost optimization using FinOps and provide availability enhancements, aligned to our service- level expectations. A senior analyst is expected to be a point of contact and escalation at all times, taking ownership of incident management, while providing 3rd & 4th level and technical support. Any experience working within the Agile framework using Scrum. Security, compliance & governance Embed security controls and compliance checks into delivery pipelines (DevSecOps approach), ensuring cloud systems are configured securely and remain compliant. Contribute to platform governance initiatives such as naming/tagging conventions, logging standards, Key Vault/secret patterns, and controlled change via Github Push/Pull requests. Work closely with Security and CISO stakeholders and the wider networks team to maintain a strong and compliant security posture across our Azure public cloud. What we are looking for: The role deliberately covers a relatively broad brief of technologies, targeted at enabling effective communication and efficient working practices. We would expect the role holder to be able to demonstrate a skill base that spans a range of the following topics and, where necessary, to demonstrate the aptitude and desire to develop to meet the entire brief. Knowledge of a range of enterprise IT application technologies, including a demonstrated track record in operating and administering or working with infrastructure applications as part of the: Microsoft Application Stack such as Exchange 365; Active Directory, AD connect, Azure site recovery (ASR) and Azure Virtual Desktop (AVD) and Azure SQL. Experience of working with VMware vSphere, HPE Servers & Storage, upgrades and maintenance procedures. Hands-on experience engineering solutions in Microsoft Azure, including a solid understanding of Azure IaaS and PaaS services (e.g., VMs, Storage, App Services, Front Door, API Management, Azure Functions, Azure SQL, Azure Networking). Strong experience with Infrastructure as Code in either (Bicep and/or Terraform; ARM knowledge acceptable where relevant). Practical experience with Azure DevOps (Pipelines, Repos, CI/CD concepts) and Git-based version control. Azure networking knowledge including VNETs, vWAN, ExpressRoute, VPN gateways, hub-and-spoke, and traffic management concepts. Azure security fundamentals including Managed Identities, Key Vault, Conditional Access, Defender for Cloud/Security Centre. Strong scripting capability in PowerShell (and/or Bash), and the ability to automate operational tasks and deployments. Strong troubleshooting mindset: diagnosing complex issues and driving them to resolution with appropriate escalation and RCA. Clear communication skills, including the ability to explain technical topics in plain English in a professional services environment. A Strong problem-solver with proactive, engineering-led mindset. Self-motivated technical lead and mentor. Comfortable working as a senior engineer in a collaborative, geographically diverse and inclusive team. Preferably either: 5-years relevant experience working in a similar role, or a qualification in Computer Science or Engineering or Microsoft accredited Azure Certifications (e.g., Azure Administrator / DevOps / Cloud Engineering) and relevant experience working in a similar role. Excellent Knowledge of the Azure and Windows Stack. Career Level: The career level assigned to this role is level 3. The career level framework provides a formal structure for the business services functions at the firm. The framework, which ranges from level 1 to level 7, clearly defines the responsibilities, skills and competencies required at each level. Here at Simmons & Simmons: At Simmons, we are proud of our collaborative, open and non-hierarchical culture, where everyone is treated with respect and dignity and the wellbeing of our people is paramount. Our dynamic minds work as one integrated team, partnering with leading organisations on inspirational and thought-provoking projects that matter. From day one, irrespective of job title, qualification or background, everyone s voice is heard, and you are encouraged to have an enquiring mind and share ideas that drive the firm forward. Through innovative learning and development opportunities, you will have a platform to excel, exceed your career ambitions, and achieve things you never thought possible. Some key information: We offer a competitive package including bonuses dependant on role/level, private medical insurance and pension contribution. Our global skills academy provides our people, regardless of their role and location, with excellent learning opportunities (including live workshops, podcasts, short videos and practical learning experiences). We have adopted a hybrid working approach with a requirement for a minimum of three days in the office with flexibility dependant on role/team/client demands. We are proud to rank as a Times Top 50 Employer for Gender Equality, a Stonewall Top Global Employer, and a Top 75 Employer for Social Mobility. We have a range of social and sports committees, summer and winter parties and monthly get togethers. We have a range of diversity networks to connect people and celebrate our differences which is integral to our inclusive culture. All UK offices have their own artwork collections including Damien Hirst and Tracey Emin pieces in the London office. We have a long-standing history in supporting the art community especially up-and-coming artists. We have recently introduced a Strategic Advisory Council which is a mix of associates and business services who will propose strategic initiatives that align with our firm's mission and support the delivery of our business plan, shaping the future of our next-generation law firm. Our in-house generative AI tool, Percy, won the Innovation in Automation and AI Tools category at the 2024 FT Innovative Lawyers Europe Awards. This achievement highlights our commitment to technological innovation and client service. We have been commended in The Times Best Law Firms 2026 across three categories: construction, employment, and intellectual property. Our profile is highly positive, highlighting our sector specialisms and notable case and transactional work. Equal opportunities: We are committed to fostering equality, diversity and inclusion within our firm and to ensuring equal employment opportunities. We believe that this commitment creates a vibrant and rewarding work environment. We are therefore committed to: Upholding equal opportunities, regardless of race, ethnicity, religion, belief, age, disability, sexual orientation, sex, gender reassignment, gender identity, marital status, or pregnancy, including maternity and paternity. This commitment extends to addressing any instances of perceived or associative discrimination and harassment. We also ensure fair treatment during recruitment and selection processes for those who are serving or have served in the armed forces, along with their families. Accommodating requests for flexible working arrangements whenever possible. We encourage you to discuss your needs with us if this is something you require. Making our roles accessible to individuals with diverse abilities. If you need any reasonable adjustments during the recruitment process, please let us know so we can meet your needs. We offer a range of employee networks to support our colleagues . click apply for full job details

Role: 2nd Line IT Support Engineer Location: Blackburn Salary: £30,000 - £34,500 Are you an experienced IT Support professional with strong networking skills and a passion for delivering exceptional customer service? We're recruiting for a growing Managed Service Provider seeking a 2nd Line IT Support Engineer to join their technical support team. This is an excellent opportunity for someone who enjoys troubleshooting complex issues, supporting a varied client base, and developing their technical expertise across infrastructure, networking, and cloud technologies. A full UK driving licence and access to a vehicle are essential, as occasional travel to customer sites will be required. The Role As a 2nd Line IT Support Engineer, you'll act as a key escalation point for technical issues, supporting a wide range of customers across multiple environments. You'll take ownership of incidents, service requests, and infrastructure-related issues, ensuring they are resolved efficiently and within agreed SLAs. You'll work closely with both internal teams and clients, providing expert technical support while contributing to projects, system improvements, and ongoing service delivery. Key Responsibilities Act as an escalation point for 1st Line Support Engineers Diagnose and resolve complex hardware, software, server, and network issues Manage incidents, service requests, and problems through to resolution Provide onsite and remote support to customers Assist with infrastructure projects and service improvements Support virtualised server environments and cloud-based technologies Create and maintain technical documentation and knowledge base articles Monitor system performance and identify opportunities for optimisation Mentor junior team members and share technical knowledge Maintain excellent customer communication throughout the support lifecycle Essential Skills & Experience Previous experience in a 2nd Line IT Support, Service Desk, or Infrastructure Support role Strong networking knowledge, including: Network troubleshooting Switches, routers, and firewalls Network patching and cable termination TCP/IP, DNS, DHCP, and VLANs Experience supporting Microsoft Windows Server environments Knowledge of Microsoft 365 and Azure technologies Experience with virtualisation technologies such as VMware or Hyper-V Excellent troubleshooting and diagnostic skills Strong customer-facing communication skills Full UK driving licence and own vehicle Desirable Skills Microsoft, CompTIA, Cisco, or other industry certifications Experience within an MSP environment Exposure to cybersecurity solutions and best practices Experience supporting backup and disaster recovery solutions What's On Offer? Salary of £30,000 - £34,500 Ongoing training and professional development Industry certification support Clear progression opportunities Company events and team activities Flexible working arrangements as the role develops Eye care scheme Supportive and collaborative team environment The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN