We are seeking a proven HR Co-ordinator to work within our HR department, you will be supporting the HR team with a range of support and administrative tasks across the department. Working closely with HR Officer on a daily basis on all aspects of the security guarding side of the business. We are looking for someone available asap who can work 37.5 hours per week Mon to Fri with a pay rate dependant on experience plus holiday accrual. The role will initially be on a contract basis for approx. 12 months, with the possibility of becoming permanent should this be of interest to you. We can offer weekly pay, paid holiday accrual, on site parking and the chance to join a company that operate internationally. As a member of the HR team, the generalist HR Co-ordinator plays a central role in delivering outstanding HR support and administration across the entire employee lifecycle within the UK. From supporting the recruitment process, advising on ER matter, maintaining HR employee data and processes, to ensuring accurate payroll reporting, you ll keep everything running smoothly behind the scenes. Assisting the HR Lead and working closely with the HR Officer on the day-to-day lifecycle activities and respond to queries from our dynamic workforce, providing essential foundations that enable our people to thrive. This is a fast paced, detail-focused role at the heart of our organisation, delivering exceptional service, accuracy, and efficiency every step of the way. Working within a small, friendly HR team, the role is best suited to a flexible, adaptable and resilient HR professional as it comes with many different challenges making every day different from the last. The Key responsibilities for the role are: • Act as a central point of contact for the HR department. • Daily management of HR inbox, responding to all enquiries in a timely manner. • Support hiring managers with recruitment processes, including job ads, job-board postings, candidate screening, interview note taking, and offers. • Perform screening all successful candidates to BS7875. • Support the onboarding process, ensuring a smooth integration for new employees. • Assist with the Security Industry Authority (SIA) licensing process in the absence of the HR Officer. • Cross-checking and production of employee lifecycle documentation, including producing offer letters, new contracts, contract variations and other employee details, and manual data updates. • Provide knowledgeable and effective support to Operations Managers (security Guarding) and colleagues with particular focus on ER and queries as well as supporting them through to disciplinary/grievance/performance management and sickness absence meeting/hearings. • Maintaining HR records and systems url removed , including excel HR trackers. Attend weekly HR update Teams meetings with managers on a regular basis. • Supporting HR Officer in collating accurate and timely monthly payroll reporting for UK security guarding sites. • Assist and check the compilation of HR reports by recording accurate data for the purposes of analysis. • Ensure compliance with employment legislation, policies, approvals, and confidentiality requirements. Skills and Experience: • Well developed generalist HR skills: a minimum of 3 years generalist HR experience coupled with strong commercial awareness. • Detailed understanding of current employment laws and legislation. • Excellent interpersonal skills and the ability to build collaborative relationships with multiple and diverse stakeholders. • Well developed administration, organisation and HR operations skills. • Experience in interpreting and implementing legislation, policy, guidelines, regulations and strategies regarding employment and industrial relations. • Strong communication and presentation skills. In return we can offer the opportunity to join an organisation that operates internationally, with potential WFH options once trained, free parking, weekly pay, asap start and the chance to be part of a professional HR department. Please forward your CV for immediate consideration.
Jun 21, 2026
Full time
We are seeking a proven HR Co-ordinator to work within our HR department, you will be supporting the HR team with a range of support and administrative tasks across the department. Working closely with HR Officer on a daily basis on all aspects of the security guarding side of the business. We are looking for someone available asap who can work 37.5 hours per week Mon to Fri with a pay rate dependant on experience plus holiday accrual. The role will initially be on a contract basis for approx. 12 months, with the possibility of becoming permanent should this be of interest to you. We can offer weekly pay, paid holiday accrual, on site parking and the chance to join a company that operate internationally. As a member of the HR team, the generalist HR Co-ordinator plays a central role in delivering outstanding HR support and administration across the entire employee lifecycle within the UK. From supporting the recruitment process, advising on ER matter, maintaining HR employee data and processes, to ensuring accurate payroll reporting, you ll keep everything running smoothly behind the scenes. Assisting the HR Lead and working closely with the HR Officer on the day-to-day lifecycle activities and respond to queries from our dynamic workforce, providing essential foundations that enable our people to thrive. This is a fast paced, detail-focused role at the heart of our organisation, delivering exceptional service, accuracy, and efficiency every step of the way. Working within a small, friendly HR team, the role is best suited to a flexible, adaptable and resilient HR professional as it comes with many different challenges making every day different from the last. The Key responsibilities for the role are: • Act as a central point of contact for the HR department. • Daily management of HR inbox, responding to all enquiries in a timely manner. • Support hiring managers with recruitment processes, including job ads, job-board postings, candidate screening, interview note taking, and offers. • Perform screening all successful candidates to BS7875. • Support the onboarding process, ensuring a smooth integration for new employees. • Assist with the Security Industry Authority (SIA) licensing process in the absence of the HR Officer. • Cross-checking and production of employee lifecycle documentation, including producing offer letters, new contracts, contract variations and other employee details, and manual data updates. • Provide knowledgeable and effective support to Operations Managers (security Guarding) and colleagues with particular focus on ER and queries as well as supporting them through to disciplinary/grievance/performance management and sickness absence meeting/hearings. • Maintaining HR records and systems url removed , including excel HR trackers. Attend weekly HR update Teams meetings with managers on a regular basis. • Supporting HR Officer in collating accurate and timely monthly payroll reporting for UK security guarding sites. • Assist and check the compilation of HR reports by recording accurate data for the purposes of analysis. • Ensure compliance with employment legislation, policies, approvals, and confidentiality requirements. Skills and Experience: • Well developed generalist HR skills: a minimum of 3 years generalist HR experience coupled with strong commercial awareness. • Detailed understanding of current employment laws and legislation. • Excellent interpersonal skills and the ability to build collaborative relationships with multiple and diverse stakeholders. • Well developed administration, organisation and HR operations skills. • Experience in interpreting and implementing legislation, policy, guidelines, regulations and strategies regarding employment and industrial relations. • Strong communication and presentation skills. In return we can offer the opportunity to join an organisation that operates internationally, with potential WFH options once trained, free parking, weekly pay, asap start and the chance to be part of a professional HR department. Please forward your CV for immediate consideration.
Director of Human Resources - EMEA West London (with travel to Essex & Amsterdam) Permanent, Full-Time Competitive Executive Package This is a rare and compelling opportunity to take ownership of the entire HR function across a globally recognised lifestyle and apparel brand's EMEA operations. Reporting directly to the Chief Human Resources Officer, you will be the most senior HR voice in the region, covering three key hubs: West London, Essex, and Amsterdam. This is not a purely strategic role - nor is it purely operational. It demands both. You will shape the people agenda from the boardroom and deliver it on the ground, navigating the nuances of UK and Dutch employment law, building high-performing teams, and embedding a culture that is inclusive, energised, and ready for growth. The brand behind this role is a household name in lifestyle fashion - with a portfolio that spans apparel, fragrance, footwear, and accessories - sold and recognised across global markets. Their EMEA operation is at an exciting point of evolution, and the right person will play a central role in shaping what it becomes. What You'll Be Responsible For - Director of Human Resources EMEA Strategic HR Leadership Partner with the London-based Managing Director and US senior leadership team to align the people strategy with global business priorities Lead organisational design initiatives that drive efficiency and cross-border collaboration between UK and Netherlands teams Act as a trusted coach and advisor to regional directors and department heads on leadership, culture, and talent Talent Acquisition & Performance Oversee recruitment strategy to attract top-tier talent across fashion, retail, and corporate functions in competitive European markets Implement and embed performance management frameworks that foster high performance, continuous feedback, and accountability Lead succession planning and talent reviews to build a robust internal leadership pipeline Employee Relations, Culture & Legal Serve as the primary escalation point for complex ER matters, ensuring resolutions are fair, consistent, and legally compliant Design and deliver engagement initiatives tailored to both corporate office environments and operational/logistics hubs Manage relationships with external employment lawyers across the UK and Netherlands, providing expert internal liaison on disputes, restructuring, and regulatory changes Compensation, Benefits & Payroll Take end-to-end accountability for regional payroll co-ordination across all three EMEA sites, partnering with finance and external payroll vendors Ensure compliance with UK and Dutch employment legislation - including Works Councils and CAO regulations Partner with Global Total Rewards to ensure compensation and benefits packages remain competitive in each market Facilities & Office Operations Oversee EMEA facilities and property operations, managing relationships with landlords, vendors, and health & safety inspectors Lead office space planning, lease renewals, and workplace safety protocols in accordance with local regulations What We're Looking For - Director of Human Resources EMEA The successful candidate will bring a rare combination of commercial credibility, genuine people instinct, and multi-jurisdictional expertise. Specifically, we are seeking: A minimum of 8-10 years' progressive HR experience, with at least 3-5 years in a senior leadership or Director-level role Demonstrable multi-site and cross-border experience, specifically across the UK and the Netherlands Deep knowledge of UK employment law and solid working knowledge of Dutch labour law, including Works Council navigation A background in apparel, retail, wholesale, or consumer goods is highly desirable Proven experience managing payroll operations and vendor relationships across multiple jurisdictions Experience collaborating with external legal counsel on complex European employment matters Exceptional stakeholder management skills - comfortable operating at executive level and influencing across cultural and geographic boundaries CIPD Level 7 qualification (or equivalent); Bachelor's degree in HR or Business Administration - Master's preferred Fluency in English is essential; Dutch language skills are a distinct advantage What's on Offer Competitive executive salary and performance-based bonus scheme Comprehensive benefits package including private medical insurance, life assurance, and contributory pension Employee discounts across an extensive portfolio of globally recognised brands A dynamic, international working environment within a creative and collaborative business Real influence - this is a seat at the table, not an advisory function How to Apply - Director of Human Resources EMEA All applications and enquiries are handled with the strictest confidence - your details will never be shared with any third party without your explicit consent, and we will always speak with you before approaching a client on your behalf.
Jun 20, 2026
Full time
Director of Human Resources - EMEA West London (with travel to Essex & Amsterdam) Permanent, Full-Time Competitive Executive Package This is a rare and compelling opportunity to take ownership of the entire HR function across a globally recognised lifestyle and apparel brand's EMEA operations. Reporting directly to the Chief Human Resources Officer, you will be the most senior HR voice in the region, covering three key hubs: West London, Essex, and Amsterdam. This is not a purely strategic role - nor is it purely operational. It demands both. You will shape the people agenda from the boardroom and deliver it on the ground, navigating the nuances of UK and Dutch employment law, building high-performing teams, and embedding a culture that is inclusive, energised, and ready for growth. The brand behind this role is a household name in lifestyle fashion - with a portfolio that spans apparel, fragrance, footwear, and accessories - sold and recognised across global markets. Their EMEA operation is at an exciting point of evolution, and the right person will play a central role in shaping what it becomes. What You'll Be Responsible For - Director of Human Resources EMEA Strategic HR Leadership Partner with the London-based Managing Director and US senior leadership team to align the people strategy with global business priorities Lead organisational design initiatives that drive efficiency and cross-border collaboration between UK and Netherlands teams Act as a trusted coach and advisor to regional directors and department heads on leadership, culture, and talent Talent Acquisition & Performance Oversee recruitment strategy to attract top-tier talent across fashion, retail, and corporate functions in competitive European markets Implement and embed performance management frameworks that foster high performance, continuous feedback, and accountability Lead succession planning and talent reviews to build a robust internal leadership pipeline Employee Relations, Culture & Legal Serve as the primary escalation point for complex ER matters, ensuring resolutions are fair, consistent, and legally compliant Design and deliver engagement initiatives tailored to both corporate office environments and operational/logistics hubs Manage relationships with external employment lawyers across the UK and Netherlands, providing expert internal liaison on disputes, restructuring, and regulatory changes Compensation, Benefits & Payroll Take end-to-end accountability for regional payroll co-ordination across all three EMEA sites, partnering with finance and external payroll vendors Ensure compliance with UK and Dutch employment legislation - including Works Councils and CAO regulations Partner with Global Total Rewards to ensure compensation and benefits packages remain competitive in each market Facilities & Office Operations Oversee EMEA facilities and property operations, managing relationships with landlords, vendors, and health & safety inspectors Lead office space planning, lease renewals, and workplace safety protocols in accordance with local regulations What We're Looking For - Director of Human Resources EMEA The successful candidate will bring a rare combination of commercial credibility, genuine people instinct, and multi-jurisdictional expertise. Specifically, we are seeking: A minimum of 8-10 years' progressive HR experience, with at least 3-5 years in a senior leadership or Director-level role Demonstrable multi-site and cross-border experience, specifically across the UK and the Netherlands Deep knowledge of UK employment law and solid working knowledge of Dutch labour law, including Works Council navigation A background in apparel, retail, wholesale, or consumer goods is highly desirable Proven experience managing payroll operations and vendor relationships across multiple jurisdictions Experience collaborating with external legal counsel on complex European employment matters Exceptional stakeholder management skills - comfortable operating at executive level and influencing across cultural and geographic boundaries CIPD Level 7 qualification (or equivalent); Bachelor's degree in HR or Business Administration - Master's preferred Fluency in English is essential; Dutch language skills are a distinct advantage What's on Offer Competitive executive salary and performance-based bonus scheme Comprehensive benefits package including private medical insurance, life assurance, and contributory pension Employee discounts across an extensive portfolio of globally recognised brands A dynamic, international working environment within a creative and collaborative business Real influence - this is a seat at the table, not an advisory function How to Apply - Director of Human Resources EMEA All applications and enquiries are handled with the strictest confidence - your details will never be shared with any third party without your explicit consent, and we will always speak with you before approaching a client on your behalf.
Principal Planning Officer - PPA Projects East Midlands Pay Rate Negotiable DOE (OUTSIDE IR35 possible) Initial 6 month contract (could extend) Job Ref - 67066 A Local Authority is looking for an experienced Planning Officer to support two live Planning Performance Agreement (PPA) projects, including a large-scale residential development and a commercial masterplanning scheme. The successful candidate will be responsible for managing both projects concurrently, ensuring applications progress in line with agreed delivery frameworks and timescales. Role Specific Mainly remote-working arrangement, except for site visits and key progress meetings Approx. 30-37 hours per week Late June start anticipated Experience working within a Local Authority Development Management team Proven experience managing PPA schemes Experience dealing with major planning applications and/or masterplanning projects Strong knowledge of UK planning legislation and policy Experience using IDOX/EDMS systems RTPI Chartered Planner Pay is negotiable depending on experience (Guideline rate for a contract like this is £65-70 per hour - but we are open to discussing a suitable rate on a case by case basis) Please contact Ryan Williamson on (phone number removed) for a confidential discussion on this role, or email me or our planning team if you are short of time to chat. (url removed) (url removed) Carrington West's dedicated Town Planning Recruitment Team supply clients UK wide on both a permanent and contract basis and at all levels of seniority. If this role is too senior, too junior, or in a location that is unsuitable, but you are keen to explore opportunities, please still feel free to apply and we can discuss other, often unadvertised roles with you.
Jun 20, 2026
Contractor
Principal Planning Officer - PPA Projects East Midlands Pay Rate Negotiable DOE (OUTSIDE IR35 possible) Initial 6 month contract (could extend) Job Ref - 67066 A Local Authority is looking for an experienced Planning Officer to support two live Planning Performance Agreement (PPA) projects, including a large-scale residential development and a commercial masterplanning scheme. The successful candidate will be responsible for managing both projects concurrently, ensuring applications progress in line with agreed delivery frameworks and timescales. Role Specific Mainly remote-working arrangement, except for site visits and key progress meetings Approx. 30-37 hours per week Late June start anticipated Experience working within a Local Authority Development Management team Proven experience managing PPA schemes Experience dealing with major planning applications and/or masterplanning projects Strong knowledge of UK planning legislation and policy Experience using IDOX/EDMS systems RTPI Chartered Planner Pay is negotiable depending on experience (Guideline rate for a contract like this is £65-70 per hour - but we are open to discussing a suitable rate on a case by case basis) Please contact Ryan Williamson on (phone number removed) for a confidential discussion on this role, or email me or our planning team if you are short of time to chat. (url removed) (url removed) Carrington West's dedicated Town Planning Recruitment Team supply clients UK wide on both a permanent and contract basis and at all levels of seniority. If this role is too senior, too junior, or in a location that is unsuitable, but you are keen to explore opportunities, please still feel free to apply and we can discuss other, often unadvertised roles with you.
Deliver Impact. Build Your Procurement Career. This public sector procurement and commissioning team is looking for an ambitious procurement officer to help deliver high-quality, value-for-money services that make a difference. This is an excellent opportunity to deepen both strategic and operational expertise across procurement and commissioning in a forward-thinking local authority. You'll have responsibility for supporting the Council in undertaking outcomes focused, lawful and commercially sound commissioning projects to deliver quality and value for money services. The team have delivered a number of major transformational projects across Adults and Children's services, including the development of two ASC frameworks for homecare and supported living, appointed a change partner to deliver a proof of concept for Assistive Technology, School meals and there are more contracts being worked on including, short breaks, day opportunities and VCSE recommissioning. What We're Looking For: Strong understanding of public procurement regulations, including a recent working knowledge of The Procurement Act 2023. Previous experience in Social Care & Health categories within a local authority setting or another area of the public sector. Excellent stakeholder and project management skills. A proactive, adaptable approach and a passion for learning. Aswell as gaining invaluable procurement experience, real career development opportunities, and the chance to make a direct impact on residents' lives, you'll also benefit from: Flexible working Support with CIPS studies Local government pension scheme Season ticket loan, childcare vouchers & local discounts A supportive, inclusive, and values-led culture The long-term hybrid working pattern will be 1 or 2 days per month in the office with more office presence required in the first few weeks of the role. The salary starts at c 40k (inc. London Weighting) Ready to grow your career while supporting meaningful change in the public sector? Please apply now for further details
Jun 20, 2026
Full time
Deliver Impact. Build Your Procurement Career. This public sector procurement and commissioning team is looking for an ambitious procurement officer to help deliver high-quality, value-for-money services that make a difference. This is an excellent opportunity to deepen both strategic and operational expertise across procurement and commissioning in a forward-thinking local authority. You'll have responsibility for supporting the Council in undertaking outcomes focused, lawful and commercially sound commissioning projects to deliver quality and value for money services. The team have delivered a number of major transformational projects across Adults and Children's services, including the development of two ASC frameworks for homecare and supported living, appointed a change partner to deliver a proof of concept for Assistive Technology, School meals and there are more contracts being worked on including, short breaks, day opportunities and VCSE recommissioning. What We're Looking For: Strong understanding of public procurement regulations, including a recent working knowledge of The Procurement Act 2023. Previous experience in Social Care & Health categories within a local authority setting or another area of the public sector. Excellent stakeholder and project management skills. A proactive, adaptable approach and a passion for learning. Aswell as gaining invaluable procurement experience, real career development opportunities, and the chance to make a direct impact on residents' lives, you'll also benefit from: Flexible working Support with CIPS studies Local government pension scheme Season ticket loan, childcare vouchers & local discounts A supportive, inclusive, and values-led culture The long-term hybrid working pattern will be 1 or 2 days per month in the office with more office presence required in the first few weeks of the role. The salary starts at c 40k (inc. London Weighting) Ready to grow your career while supporting meaningful change in the public sector? Please apply now for further details
Are you a visionary leader ready to shape the future of a national charity supporting people with hearing and sight loss, as they look for their next Chief Executive Officer? Location: Hybrid, working from Birmingham office 3 days per week Salary: £90k Contract: Permanent, full time 37 hours per week We are looking for a Chief Executive Officer for this national charity supporting people who are deaf, hard of hearing, sight impaired, severely sight impaired, and those with dual sensory loss. They work alongside clients, their families, and carers to ensure they can access the opportunities, services, and information that matter most. We are seeking a strategic, values driven CEO to lead the organisation into its next chapter. This is a hands-on leadership role and you will shape strategy, drive operational excellence, and ensure this organisation continues to grow its impact, reputation, and financial sustainability. View this page in BSL by pasting this link into your browser: What you will do Provide visible leadership to the organisation, inspiring and motivating a multi-disciplinary team while fostering a high performing, inclusive, and collaborative culture. Translate strategy into action, delivering operational priorities and ensuring services meet the highest standards. Take responsibility for financial stability, new business, fundraising, and income generation, and embedding a sustainable funding model Act as the public face of this charity, influencing the national conversation on sensory impairments, building partnerships, and engaging stakeholders across sectors Lead governance, risk management, compliance, safeguarding, and data protection, reporting to the Board and supporting trustees in their responsibilities. Who we're looking for Proven senior leadership experience in the not-for-profit, social, or private sectors, with a track record of delivering strategy, growth, and change Commercial acumen, with experience securing funding, generating income growth, and managing budgets Skilled at partnership building, stakeholder engagement, and influencing policy or national agendas Experienced at Board level and able to lead and motivate teams while fostering a strong organisational culture Familiarity with working with people with a sensory impairment, those with disabilities or vulnerable adults Credible, confident, and collaborative, with the courage to make bold decisions and the energy to drive innovation Additional Considerations Full time role, requirement to be Midlands-based (Birmingham) typically 3 days per week Commitment to equity, diversity, and inclusion, wellbeing, and sustainable practices This is an opportunity to lead a respected, impactful organisation where your leadership, vision, and energy will make a real difference in people's lives. How to apply Please send a copy of your profile or CV to Amelia Lee at Charity People, as the first step. If your experience matches what we're looking for, we'll be in touch with further information on how to make your formal application. Deadline : 9am on Thursday 25th June Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Jun 20, 2026
Full time
Are you a visionary leader ready to shape the future of a national charity supporting people with hearing and sight loss, as they look for their next Chief Executive Officer? Location: Hybrid, working from Birmingham office 3 days per week Salary: £90k Contract: Permanent, full time 37 hours per week We are looking for a Chief Executive Officer for this national charity supporting people who are deaf, hard of hearing, sight impaired, severely sight impaired, and those with dual sensory loss. They work alongside clients, their families, and carers to ensure they can access the opportunities, services, and information that matter most. We are seeking a strategic, values driven CEO to lead the organisation into its next chapter. This is a hands-on leadership role and you will shape strategy, drive operational excellence, and ensure this organisation continues to grow its impact, reputation, and financial sustainability. View this page in BSL by pasting this link into your browser: What you will do Provide visible leadership to the organisation, inspiring and motivating a multi-disciplinary team while fostering a high performing, inclusive, and collaborative culture. Translate strategy into action, delivering operational priorities and ensuring services meet the highest standards. Take responsibility for financial stability, new business, fundraising, and income generation, and embedding a sustainable funding model Act as the public face of this charity, influencing the national conversation on sensory impairments, building partnerships, and engaging stakeholders across sectors Lead governance, risk management, compliance, safeguarding, and data protection, reporting to the Board and supporting trustees in their responsibilities. Who we're looking for Proven senior leadership experience in the not-for-profit, social, or private sectors, with a track record of delivering strategy, growth, and change Commercial acumen, with experience securing funding, generating income growth, and managing budgets Skilled at partnership building, stakeholder engagement, and influencing policy or national agendas Experienced at Board level and able to lead and motivate teams while fostering a strong organisational culture Familiarity with working with people with a sensory impairment, those with disabilities or vulnerable adults Credible, confident, and collaborative, with the courage to make bold decisions and the energy to drive innovation Additional Considerations Full time role, requirement to be Midlands-based (Birmingham) typically 3 days per week Commitment to equity, diversity, and inclusion, wellbeing, and sustainable practices This is an opportunity to lead a respected, impactful organisation where your leadership, vision, and energy will make a real difference in people's lives. How to apply Please send a copy of your profile or CV to Amelia Lee at Charity People, as the first step. If your experience matches what we're looking for, we'll be in touch with further information on how to make your formal application. Deadline : 9am on Thursday 25th June Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Job Title: Security Supervisor Location: Oxford Salary: 46,980 per year Job Type: Permanent, Full-time About us: Risk Management Security Services has been a trusted provider of comprehensive security solutions since 1981. Our company specialises in manned guarding, mobile patrols, and alarm response for both commercial and residential clients, committed to ensuring safety and peace of mind. About the role: Monday to Friday Day Shifts - 07:00 to 19:00. We are seeking an experienced working Security Supervisor to lead our security team at Oxford University Press. This pivotal role involves overseeing daily operations, ensuring client satisfaction, and maintaining the highest standards across all elements of service delivery. This is a role within the main team and not a supernumerary position and therefore there is a requirement to undertake core duties across the facility. Your responsibilities will include: Supervise and coordinate security personnel to ensure effective service delivery. Conduct regular patrols and monitor surveillance systems. Implement loss prevention strategies and ensure compliance with safety protocols. Respond promptly to security incidents and emergencies. Train and mentor new security staff. Maintain detailed reports on security activities and incidents. Ensure all security operations adhere to company policies. Oversee system tests such as fire alarms, lift alarms etc. About you: If you are looking for a rewarding role within a historic setting, an exceptional customer and supportive employer we would welcome your application. You will need the following qualifications and experience: Proven experience in security supervision or management. Strong knowledge of surveillance systems, CCTV, and loss prevention techniques. First aid certification is highly desirable. Excellent leadership and communication skills. Ability to handle stressful situations calmly and efficiently. Valid security licence for the UK is required. Prior experience working with integrated security solutions is a plus. Security experience: 2 years (required). SIA Licence (required). United Kingdom work authorisation (required). What we offer: Company pension Free parking On-site parking Additional Information: Shift and schedule: Day shift, Monday to Friday. The annual salary is based on a combination of contracted hours and an hourly rate of 15.00. Work Location: In person. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Security Officer, Team Leader, Site Supervisor, Security Manager, Security Team Leader, Senior Security Guard, or Corporate Security Supervisor also be considered for this role.
Jun 20, 2026
Full time
Job Title: Security Supervisor Location: Oxford Salary: 46,980 per year Job Type: Permanent, Full-time About us: Risk Management Security Services has been a trusted provider of comprehensive security solutions since 1981. Our company specialises in manned guarding, mobile patrols, and alarm response for both commercial and residential clients, committed to ensuring safety and peace of mind. About the role: Monday to Friday Day Shifts - 07:00 to 19:00. We are seeking an experienced working Security Supervisor to lead our security team at Oxford University Press. This pivotal role involves overseeing daily operations, ensuring client satisfaction, and maintaining the highest standards across all elements of service delivery. This is a role within the main team and not a supernumerary position and therefore there is a requirement to undertake core duties across the facility. Your responsibilities will include: Supervise and coordinate security personnel to ensure effective service delivery. Conduct regular patrols and monitor surveillance systems. Implement loss prevention strategies and ensure compliance with safety protocols. Respond promptly to security incidents and emergencies. Train and mentor new security staff. Maintain detailed reports on security activities and incidents. Ensure all security operations adhere to company policies. Oversee system tests such as fire alarms, lift alarms etc. About you: If you are looking for a rewarding role within a historic setting, an exceptional customer and supportive employer we would welcome your application. You will need the following qualifications and experience: Proven experience in security supervision or management. Strong knowledge of surveillance systems, CCTV, and loss prevention techniques. First aid certification is highly desirable. Excellent leadership and communication skills. Ability to handle stressful situations calmly and efficiently. Valid security licence for the UK is required. Prior experience working with integrated security solutions is a plus. Security experience: 2 years (required). SIA Licence (required). United Kingdom work authorisation (required). What we offer: Company pension Free parking On-site parking Additional Information: Shift and schedule: Day shift, Monday to Friday. The annual salary is based on a combination of contracted hours and an hourly rate of 15.00. Work Location: In person. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; Security Officer, Team Leader, Site Supervisor, Security Manager, Security Team Leader, Senior Security Guard, or Corporate Security Supervisor also be considered for this role.
Client Proposition Supervisor Cardiff Hybrid Competitive Salary This opportunity is ideal for an experienced financial services compliance professional who enjoys working closely with firms to help them structure, explain and maintain their client propositions in a compliant and commercially practical way. The role would suit someone with a strong understanding of financial advice compliance, Consumer Duty and client facing communications, who can balance regulatory expectations with what works in practice for advisory firms. The Business We're working with a well established and growing financial services group that supports a network of financial advisers, mortgage brokers and support professionals across the UK. The business has built a strong reputation for delivering high quality support, modern systems and a collaborative environment where individuals are encouraged to develop and progress. With continued growth, the business is now looking to appoint a Client Proposition Supervisor to support firms with the development, maintenance and communication of their advice propositions. The Role Working as part of the compliance support function, you will play an important role in helping firms structure and clearly communicate their advice offering, charging models and client propositions. A key part of the role will involve providing practical guidance to firms on advice propositions, adviser charging structures, governance and client suitability considerations. You will help firms ensure their proposition is clear, compliant and commercially workable. You will also review how firms present their services, fees and propositions to clients, including through websites, client facing documents and marketing materials. The role will involve acting as a point of contact for proposition related questions from existing members, as well as supporting early stage firm engagement and onboarding conversations where proposition guidance is required. This is a role that would suit someone who is technically strong, commercially aware and confident communicating with financial advice firms in a practical and constructive way. Benefits Competitive salary Death in service cover Income protection Private medical cover and dental cover Online GP service and Employee Assistance Programme Employer pension scheme Hybrid working, 3 days in the office and 2 days at home Training and development provided Desired Experience Strong understanding of financial advice compliance and regulatory expectations Good understanding of Consumer Duty requirements Experience supporting or reviewing advice propositions, charging structures or client facing communications Ability to balance regulatory requirements with practical commercial outcomes Strong written communication skills Comfortable reviewing websites, marketing materials and client communications Organised and able to manage multiple firm queries at the same time Experience within an IFA network, compliance consultancy or financial planning environment would be beneficial Good understanding of financial services marketing compliance would also be beneficial Applying If this role sounds of interest, please apply below and we will be in touch as soon as possible to discuss further. Synonyms Compliance consultant, compliance officer, compliance supervisor, client proposition consultant, proposition supervisor, financial planning compliance, IFA compliance, network compliance, financial services compliance
Jun 20, 2026
Full time
Client Proposition Supervisor Cardiff Hybrid Competitive Salary This opportunity is ideal for an experienced financial services compliance professional who enjoys working closely with firms to help them structure, explain and maintain their client propositions in a compliant and commercially practical way. The role would suit someone with a strong understanding of financial advice compliance, Consumer Duty and client facing communications, who can balance regulatory expectations with what works in practice for advisory firms. The Business We're working with a well established and growing financial services group that supports a network of financial advisers, mortgage brokers and support professionals across the UK. The business has built a strong reputation for delivering high quality support, modern systems and a collaborative environment where individuals are encouraged to develop and progress. With continued growth, the business is now looking to appoint a Client Proposition Supervisor to support firms with the development, maintenance and communication of their advice propositions. The Role Working as part of the compliance support function, you will play an important role in helping firms structure and clearly communicate their advice offering, charging models and client propositions. A key part of the role will involve providing practical guidance to firms on advice propositions, adviser charging structures, governance and client suitability considerations. You will help firms ensure their proposition is clear, compliant and commercially workable. You will also review how firms present their services, fees and propositions to clients, including through websites, client facing documents and marketing materials. The role will involve acting as a point of contact for proposition related questions from existing members, as well as supporting early stage firm engagement and onboarding conversations where proposition guidance is required. This is a role that would suit someone who is technically strong, commercially aware and confident communicating with financial advice firms in a practical and constructive way. Benefits Competitive salary Death in service cover Income protection Private medical cover and dental cover Online GP service and Employee Assistance Programme Employer pension scheme Hybrid working, 3 days in the office and 2 days at home Training and development provided Desired Experience Strong understanding of financial advice compliance and regulatory expectations Good understanding of Consumer Duty requirements Experience supporting or reviewing advice propositions, charging structures or client facing communications Ability to balance regulatory requirements with practical commercial outcomes Strong written communication skills Comfortable reviewing websites, marketing materials and client communications Organised and able to manage multiple firm queries at the same time Experience within an IFA network, compliance consultancy or financial planning environment would be beneficial Good understanding of financial services marketing compliance would also be beneficial Applying If this role sounds of interest, please apply below and we will be in touch as soon as possible to discuss further. Synonyms Compliance consultant, compliance officer, compliance supervisor, client proposition consultant, proposition supervisor, financial planning compliance, IFA compliance, network compliance, financial services compliance
Job Title: Community Housing Officer Location: Dudley Contract: Temporary (6 months) Rates: 25.91 (Umbrella) Job Purpose: To deliver a community focused tenancy and estates management service, highly visible to tenants, residents and other stakeholders. To directly manage tenancies in a specified patch within a defined geographical area, working closely with other Housing and Communities teams, other Council Departments and other agencies to provide responsive services to customers create attractive, well maintained, safer estates. To support individual households to maintain their tenancies in a suitable and effective manner through the direct delivery of service and the commissioning of work through other teams / services. Specific Accountabilities To manage tenancies and the estate environment in a designated housing area (patch) and to be the main front-line contact for tenants and residents for housing and estate management matters. To provide contact, advice, and guidance to customers within the framework of the tenancy agreement in line with policies and procedures and its enforcement, ensuring customer enquiries are dealt with promptly and efficiently, to deal with compliments and complaints and to undertake any investigations and corrective actions as appropriate To take a pro-active approach towards tenancy compliance, keeping residents safe, estate management, ensuring regular home reviews, estate walkabouts and estate inspections are carried out. Effectively manage all aspects of tenancy conditions, administration and enforcement having due regard to the needs of our tenants and other occupiers, the law and Dudley MBC policies and procedures. To identify, monitor and take necessary enforcement action against breaches of tenancy conditions including anti-social behaviour in accordance with legislation, policy, procedure, and guidelines. To respond to and manage reports of nuisance, harassment, or antisocial behaviour in a timely manner, commissioning the Community Safety (ASB) Team to assist with complex cases and where legal remedies are required. To manage vulnerable customers and complex casework, where higher levels of need are required to help sustain tenancies, commission other services such as our Community Safety (ASB) Team and Housing Support Teams and relevant agencies to offer appropriate services and where necessary legal enforcement. To undertake communal inspections in flatted blocks as required, and to monitor hazards and maintain high standards on housing estates, reporting any incidents of vandalism and/or damage to ensure speedy remedy. Proactively manage estates including identification and remedy of untidy gardens and tree maintenance. Arrange and lead on estate walkabouts and patch inspections along with residents and other stakeholders where appropriate. Identify health and safety concerns including reporting repairs to buildings, over-grown trees and shrubs and communal areas. Health and safety is a key priority for employees and it is everyone's responsibility to report repairs when they see them. To deliver a Home-Review programme, and actively follow up on all cases of compliance non-access cases on a timely basis to minimise risk to residents. To contribute to the improvement of housing services by working effectively with colleagues across teams, partnership organisations and external agencies to enhance the functionality, attractiveness, safety and sustainability of estates and homes. Play an active role in co-producing and commissioning planned enhancements to our services and to the built environment. To be a key contact in the community, well known to stakeholders, and actively engaged with community champions, Tenants & Residents Associations, local members, PCSOs and other key stakeholders. To provide elected members and MPs with information to carry out their democratic and/or governance responsibilities To encourage tenants to be actively involved in the upkeep of their area, to be involved in the local community and empower residents to influence the decision-making process. Forge relationships with involved customers, encouraging greater levels of customer involvement targeting new tenants. To be visible and responsive in the neighbourhood, arranging planned activities including community events and activities, facilitating joint working with other teams encouraging tenants to be actively involved in the upkeep of their area. To provide multi-channel access to tenants to discuss their needs using digital channels and face to face surgeries the CHO will be the first point of contact for residents and local members. To be vigilant to identifying safeguarding and support needs, and to engage with all applicable services to prevent harm and sustain tenancies. To actively work with households and other agencies at times of crisis such as relationship breakdown, domestic abuse, bereavement or decline in health to support housing need at critical times when customers are vulnerable. To use emotional intelligence in providing a sensitive and appropriate service. To work in partnership with colleagues from all teams, to meet the needs of our tenants through a multi-disciplinary hybrid neighbourhood service model. Work jointly with other teams to enhance the reputation of the Housing Service and to create well planned, sustainable, safe, and attractive communal environments within our buildings and across the whole estate. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Jun 20, 2026
Seasonal
Job Title: Community Housing Officer Location: Dudley Contract: Temporary (6 months) Rates: 25.91 (Umbrella) Job Purpose: To deliver a community focused tenancy and estates management service, highly visible to tenants, residents and other stakeholders. To directly manage tenancies in a specified patch within a defined geographical area, working closely with other Housing and Communities teams, other Council Departments and other agencies to provide responsive services to customers create attractive, well maintained, safer estates. To support individual households to maintain their tenancies in a suitable and effective manner through the direct delivery of service and the commissioning of work through other teams / services. Specific Accountabilities To manage tenancies and the estate environment in a designated housing area (patch) and to be the main front-line contact for tenants and residents for housing and estate management matters. To provide contact, advice, and guidance to customers within the framework of the tenancy agreement in line with policies and procedures and its enforcement, ensuring customer enquiries are dealt with promptly and efficiently, to deal with compliments and complaints and to undertake any investigations and corrective actions as appropriate To take a pro-active approach towards tenancy compliance, keeping residents safe, estate management, ensuring regular home reviews, estate walkabouts and estate inspections are carried out. Effectively manage all aspects of tenancy conditions, administration and enforcement having due regard to the needs of our tenants and other occupiers, the law and Dudley MBC policies and procedures. To identify, monitor and take necessary enforcement action against breaches of tenancy conditions including anti-social behaviour in accordance with legislation, policy, procedure, and guidelines. To respond to and manage reports of nuisance, harassment, or antisocial behaviour in a timely manner, commissioning the Community Safety (ASB) Team to assist with complex cases and where legal remedies are required. To manage vulnerable customers and complex casework, where higher levels of need are required to help sustain tenancies, commission other services such as our Community Safety (ASB) Team and Housing Support Teams and relevant agencies to offer appropriate services and where necessary legal enforcement. To undertake communal inspections in flatted blocks as required, and to monitor hazards and maintain high standards on housing estates, reporting any incidents of vandalism and/or damage to ensure speedy remedy. Proactively manage estates including identification and remedy of untidy gardens and tree maintenance. Arrange and lead on estate walkabouts and patch inspections along with residents and other stakeholders where appropriate. Identify health and safety concerns including reporting repairs to buildings, over-grown trees and shrubs and communal areas. Health and safety is a key priority for employees and it is everyone's responsibility to report repairs when they see them. To deliver a Home-Review programme, and actively follow up on all cases of compliance non-access cases on a timely basis to minimise risk to residents. To contribute to the improvement of housing services by working effectively with colleagues across teams, partnership organisations and external agencies to enhance the functionality, attractiveness, safety and sustainability of estates and homes. Play an active role in co-producing and commissioning planned enhancements to our services and to the built environment. To be a key contact in the community, well known to stakeholders, and actively engaged with community champions, Tenants & Residents Associations, local members, PCSOs and other key stakeholders. To provide elected members and MPs with information to carry out their democratic and/or governance responsibilities To encourage tenants to be actively involved in the upkeep of their area, to be involved in the local community and empower residents to influence the decision-making process. Forge relationships with involved customers, encouraging greater levels of customer involvement targeting new tenants. To be visible and responsive in the neighbourhood, arranging planned activities including community events and activities, facilitating joint working with other teams encouraging tenants to be actively involved in the upkeep of their area. To provide multi-channel access to tenants to discuss their needs using digital channels and face to face surgeries the CHO will be the first point of contact for residents and local members. To be vigilant to identifying safeguarding and support needs, and to engage with all applicable services to prevent harm and sustain tenancies. To actively work with households and other agencies at times of crisis such as relationship breakdown, domestic abuse, bereavement or decline in health to support housing need at critical times when customers are vulnerable. To use emotional intelligence in providing a sensitive and appropriate service. To work in partnership with colleagues from all teams, to meet the needs of our tenants through a multi-disciplinary hybrid neighbourhood service model. Work jointly with other teams to enhance the reputation of the Housing Service and to create well planned, sustainable, safe, and attractive communal environments within our buildings and across the whole estate. Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Admissions Manager Reporting to: Director of Admissions & Marketing Contract: Full time, term time only plus 30 days in holidays Additional expectations: Occasional evening, weekend and holiday work (particularly in the autumn term) Salary: FTE £45,000-50,000 There are two Admissions Manager roles within the Admissions & Marketing team, both covering junior and senior school entry. One part time Admissions Manager is already in post; this new role will work in close partnership with the existing manager to ensure a seamless, high quality admissions experience. This is a strategically significant position requiring a rare combination of commercial insight, market awareness, efficient operational planning, and exceptional customer service. Collaboration is fundamental. The Admissions Manager will work closely with the Director of Admissions & Marketing, the Head of Marketing and the wider school community to ensure admissions activity, marketing strategy and communications planning are aligned, data driven and mutually reinforcing. Direct line management of Admissions Officer and shared line management of Data & Systems Officer. Key Skills and Attributes Exceptional organisational and planning skills - able to design, manage and refine efficient, multi stage admissions processes throughout the year Strong commercial and market insight - understands local demographics, feeder school dynamics, competitor activity and parent decision making behaviours, using this intelligence to inform strategy and planning Collaborative working style - works closely with the Director of Admissions & Marketing, the Head of Marketing and the second Admissions Manager to ensure aligned, strategic delivery of annual strategic plan Excellent interpersonal skills - confident engaging with prospective families, feeder schools, staff, Governors and the wider community Outstanding communication skills - able to deliver clear, timely and accurate information through written, verbal and face to face channels Ability to operate at a senior level - supports the Director and the wider Senior Management Team to guide, support and direct staff in delivering an excellent experience for prospective families High level of professionalism and discretion - represents the school with integrity and confidence Capacity to manage peak period workloads - ensures the Admissions office is appropriately staffed during busy holiday periods, particularly in Autumn and early Spring Confident decision maker - able to take initiative and uphold the school's standards for the prospective family experience Leadership and line management experience - capable of motivating, developing and managing the Systems & Data Officer and the Admissions Officer Responsibilities Process and Planning Work with the Marketing team to manage the end to end communications journey for prospective parents, from initial enquiry to acceptance of a place Work with the Director to set and manage the annual Admissions budget Provide strategic input into advertising planning ahead of the Autumn Open Events season Collaborate with the Director to maintain and annually update a local area map showing feeder school patterns and family locations, using this data to inform strategic planning and market positioning Initial Enquiries Build strong, positive relationships with prospective families Gather and record all relevant information to evaluate and prioritise enquiries, ensuring the Admissions database remains accurate and up to date Ensure timely and personalised follow ups to all enquiries Provide a tailored, high quality service to high priority enquirers, including: understanding family needs, encouraging school visits and signposting relevant events Visits & Tours Manage appointment bookings and liaise with relevant staff Oversee the organisation of group and individual families' tours Ensure visiting families' information is accurate and available to the Head and relevant staff Ensure all visits are followed up promptly by email or telephone Events Work with the Director to organise and attend events for prospective and registered pupils, including taster days and Open Events and Welcome Events Oversee operational planning for Admissions events, delegating tasks to Admissions Officer as appropriate Manage team rotas for out of hours Admissions events and enquiry monitoring Applications Oversee all administrative aspects of the admissions process for new families, working closely with Systems & Data Office to ensure the application experience is as user-friendly and intuitive as possible Liaise closely with the Junior School and Sixth Form regarding admissions and pupil transitions Manage entrance tests, including coordination with teaching staff and remote assessments for overseas applicants Maintain proactive communication with families throughout the process, including after assessments and during the joining papers stage Liaise with the Bursar's office regarding financial assistance applications, projected pupil roll and fee related matters Work with School Data Manager and Pastoral team to ensure new joiners in Years 8-10 are placed in appropriate teaching groups, tutor groups and mentoring arrangements Information Management Manage development and updates of Appliccaa system Provide statistical information and reports for the Head, SMT and Governors Work with the Director, Head and Head of Junior School on offer numbers, waiting lists and admissions decisions Feeder Schools and Market Insight Work closely with the Director to develop and implement a feeder school strategy and action plan Build detailed knowledge of feeder and competitor schools, using this insight to inform planning and positioning Prepare demographic and market related reports as required by the Director Management & Development Act as joint line manager to the Admissions Office and Systems & Data Officer, ensuring they are motivated, trained and appraised in line with school policies Undertake relevant training as agreed with the Director Person Specification Essential Proven experience in admissions, marketing, customer experience, or a related professional services environment Demonstrable success in managing complex, multi stage processes with high levels of accuracy and organisation Experience working in a competitive, customer facing environment where service quality directly influences outcomes Strong understanding of market dynamics, including demographics, competitor behaviour and customer decision making Experience delivering strategic plans and contributing to organisational planning cycles Line management experience, including motivating and developing staff Experience working collaboratively with senior leaders and cross functional teams High level of digital literacy, including CRM/database management and Microsoft Office applications Ability to analyse data, identify trends and use insight to inform decision making Confident decision maker with sound judgement and the ability to act autonomously when required Desirable Experience working in an independent school or education sector admissions environment Knowledge of SIMS or similar school management systems Experience managing events, including planning, logistics and stakeholder coordination Understanding of the local educational landscape, including feeder schools and competitor schools Personal Attributes Warm, welcoming and professional manner, with a genuine commitment to delivering best in class customer service Commercially aware, with the ability to balance strategic priorities with operational realities Proactive and forward thinking, anticipating challenges and identifying opportunities for improvement Calm under pressure, particularly during peak admissions periods and high stakes events Collaborative and team oriented, valuing partnership with colleagues across Admissions, Marketing and the wider school Discreet and trustworthy, able to handle sensitive information with professionalism Resilient, adaptable and comfortable working in a fast paced, dynamic environment Personally invested in upholding the school's values and representing the school with integrity Application procedure: The recruitment process will require all applicants to complete an application form, accompanied by a letter of application, current CV and details of two referees, who will be contacted prior to interview, in accordance with the School's Safer Recruitment procedures. The application should be submitted electronically to: or by post to: Mrs A Ross, Human Resources, Colfe's School, Horn Park Lane, London SE12 8AW Applications should be sent by 12noon on Friday 12th June. Colfe's reserves the right to appoint to this post before the closing date if necessary. Colfe's School is committed to safeguarding and promoting the welfare of children. All applicants must be willing to undergo child protection screening . click apply for full job details
Jun 20, 2026
Full time
Admissions Manager Reporting to: Director of Admissions & Marketing Contract: Full time, term time only plus 30 days in holidays Additional expectations: Occasional evening, weekend and holiday work (particularly in the autumn term) Salary: FTE £45,000-50,000 There are two Admissions Manager roles within the Admissions & Marketing team, both covering junior and senior school entry. One part time Admissions Manager is already in post; this new role will work in close partnership with the existing manager to ensure a seamless, high quality admissions experience. This is a strategically significant position requiring a rare combination of commercial insight, market awareness, efficient operational planning, and exceptional customer service. Collaboration is fundamental. The Admissions Manager will work closely with the Director of Admissions & Marketing, the Head of Marketing and the wider school community to ensure admissions activity, marketing strategy and communications planning are aligned, data driven and mutually reinforcing. Direct line management of Admissions Officer and shared line management of Data & Systems Officer. Key Skills and Attributes Exceptional organisational and planning skills - able to design, manage and refine efficient, multi stage admissions processes throughout the year Strong commercial and market insight - understands local demographics, feeder school dynamics, competitor activity and parent decision making behaviours, using this intelligence to inform strategy and planning Collaborative working style - works closely with the Director of Admissions & Marketing, the Head of Marketing and the second Admissions Manager to ensure aligned, strategic delivery of annual strategic plan Excellent interpersonal skills - confident engaging with prospective families, feeder schools, staff, Governors and the wider community Outstanding communication skills - able to deliver clear, timely and accurate information through written, verbal and face to face channels Ability to operate at a senior level - supports the Director and the wider Senior Management Team to guide, support and direct staff in delivering an excellent experience for prospective families High level of professionalism and discretion - represents the school with integrity and confidence Capacity to manage peak period workloads - ensures the Admissions office is appropriately staffed during busy holiday periods, particularly in Autumn and early Spring Confident decision maker - able to take initiative and uphold the school's standards for the prospective family experience Leadership and line management experience - capable of motivating, developing and managing the Systems & Data Officer and the Admissions Officer Responsibilities Process and Planning Work with the Marketing team to manage the end to end communications journey for prospective parents, from initial enquiry to acceptance of a place Work with the Director to set and manage the annual Admissions budget Provide strategic input into advertising planning ahead of the Autumn Open Events season Collaborate with the Director to maintain and annually update a local area map showing feeder school patterns and family locations, using this data to inform strategic planning and market positioning Initial Enquiries Build strong, positive relationships with prospective families Gather and record all relevant information to evaluate and prioritise enquiries, ensuring the Admissions database remains accurate and up to date Ensure timely and personalised follow ups to all enquiries Provide a tailored, high quality service to high priority enquirers, including: understanding family needs, encouraging school visits and signposting relevant events Visits & Tours Manage appointment bookings and liaise with relevant staff Oversee the organisation of group and individual families' tours Ensure visiting families' information is accurate and available to the Head and relevant staff Ensure all visits are followed up promptly by email or telephone Events Work with the Director to organise and attend events for prospective and registered pupils, including taster days and Open Events and Welcome Events Oversee operational planning for Admissions events, delegating tasks to Admissions Officer as appropriate Manage team rotas for out of hours Admissions events and enquiry monitoring Applications Oversee all administrative aspects of the admissions process for new families, working closely with Systems & Data Office to ensure the application experience is as user-friendly and intuitive as possible Liaise closely with the Junior School and Sixth Form regarding admissions and pupil transitions Manage entrance tests, including coordination with teaching staff and remote assessments for overseas applicants Maintain proactive communication with families throughout the process, including after assessments and during the joining papers stage Liaise with the Bursar's office regarding financial assistance applications, projected pupil roll and fee related matters Work with School Data Manager and Pastoral team to ensure new joiners in Years 8-10 are placed in appropriate teaching groups, tutor groups and mentoring arrangements Information Management Manage development and updates of Appliccaa system Provide statistical information and reports for the Head, SMT and Governors Work with the Director, Head and Head of Junior School on offer numbers, waiting lists and admissions decisions Feeder Schools and Market Insight Work closely with the Director to develop and implement a feeder school strategy and action plan Build detailed knowledge of feeder and competitor schools, using this insight to inform planning and positioning Prepare demographic and market related reports as required by the Director Management & Development Act as joint line manager to the Admissions Office and Systems & Data Officer, ensuring they are motivated, trained and appraised in line with school policies Undertake relevant training as agreed with the Director Person Specification Essential Proven experience in admissions, marketing, customer experience, or a related professional services environment Demonstrable success in managing complex, multi stage processes with high levels of accuracy and organisation Experience working in a competitive, customer facing environment where service quality directly influences outcomes Strong understanding of market dynamics, including demographics, competitor behaviour and customer decision making Experience delivering strategic plans and contributing to organisational planning cycles Line management experience, including motivating and developing staff Experience working collaboratively with senior leaders and cross functional teams High level of digital literacy, including CRM/database management and Microsoft Office applications Ability to analyse data, identify trends and use insight to inform decision making Confident decision maker with sound judgement and the ability to act autonomously when required Desirable Experience working in an independent school or education sector admissions environment Knowledge of SIMS or similar school management systems Experience managing events, including planning, logistics and stakeholder coordination Understanding of the local educational landscape, including feeder schools and competitor schools Personal Attributes Warm, welcoming and professional manner, with a genuine commitment to delivering best in class customer service Commercially aware, with the ability to balance strategic priorities with operational realities Proactive and forward thinking, anticipating challenges and identifying opportunities for improvement Calm under pressure, particularly during peak admissions periods and high stakes events Collaborative and team oriented, valuing partnership with colleagues across Admissions, Marketing and the wider school Discreet and trustworthy, able to handle sensitive information with professionalism Resilient, adaptable and comfortable working in a fast paced, dynamic environment Personally invested in upholding the school's values and representing the school with integrity Application procedure: The recruitment process will require all applicants to complete an application form, accompanied by a letter of application, current CV and details of two referees, who will be contacted prior to interview, in accordance with the School's Safer Recruitment procedures. The application should be submitted electronically to: or by post to: Mrs A Ross, Human Resources, Colfe's School, Horn Park Lane, London SE12 8AW Applications should be sent by 12noon on Friday 12th June. Colfe's reserves the right to appoint to this post before the closing date if necessary. Colfe's School is committed to safeguarding and promoting the welfare of children. All applicants must be willing to undergo child protection screening . click apply for full job details
Responsible for leading digital products and platforms. Lead major digital change. About Our Client Arts Council England is the national development agency for creativity and culture. We help people in every corner of the country to experience and benefit from creativity. We do this by investing in artists and organisations that make and deliver exceptional, inspirational work for our communities. We set out our strategic vision in Let's Create that by 2030 we want England to be a country in which the creativity of each of us is valued and given the chance to flourish, and where every one of us has access to a remarkable range of high-quality cultural experiences. We invest public money from the Government and the National Lottery to help support the sector and to deliver this vision. Job Description Reporting directly to the Chief Digital & Information Officer, as Director of Digital, you will lead Arts Council England's digital products and platforms, including Grants Management, CRM, Museum and Cultural Property services, the digital workplace and new AI-enabled capabilities. You will be accountable for the strategy, investment decisions and governance that ensure these services are reliable, secure, accessible and meet public-sector requirements. These services are essential to how we fund and support the sector, meet our obligations, and serve applicants, funded organisations, staff and partners. You will work closely with the Technology Director to align product direction with architecture, operational resilience and service performance, and you will be the senior voice representing business needs in digital delivery decisions. Key accountabilities: Set a clear vision and strategy for digital products and platforms. Lead and govern delivery across "run and improve" services and major transformation programmes. Ensure services meet standards for value for money, accessibility, security, data protection and assurance. Build strong relationships with senior stakeholders, the Executive Board and delivery partners. Develop a high-performing team, and create an inclusive, values-led culture. Key responsibilities: Own the digital product and platform portfolio, setting priorities and balancing day-to-day service needs with longer-term change. Set direction for product roadmaps and investment, based on user needs, evidence and organisational priorities. Provide clear governance for design and change decisions, ensuring the right controls and pace of delivery. Be accountable for service performance, resilience and risk management, working with Technology to meet agreed service levels. Lead major digital change, including modernising legacy systems and improving integrations and data quality. Sponsor innovation where it adds value (including AI and automation), running controlled trials and scaling what works. Manage budgets and suppliers, ensuring strong contract performance, good commercial discipline and value for money. Lead, coach and develop the Digital team, planning capacity and building succession for key roles. Represent digital at senior forums, building alignment across Operations, Funding, Data & Insights and corporate functions. Key relationships: Chief Digital and Information Officer Technology Director and Digital, Data & Technology leadership team Chief Data Officer and Data & Insights colleagues Executive Board, transformation governance groups and peer Directors Operational leaders across Funding and corporate services (e.g., Finance, HR, Procurement) External suppliers and delivery partners The Successful Applicant About you: You are a strategic, credible leader who can work at the executive level and stay close enough to delivery to remove barriers and make good decisions. You communicate clearly with both technical and non-technical colleagues and can explain complex issues in plain English. You understand modern digital product and platform delivery, including user-centred design, integrations, data and good service management. You can lead and improve supplier performance and contracts, and you take a disciplined approach to value for money, risk and assurance. You lead collaboratively and invest in building a high-performing, inclusive team. Essential requirements: You will need strong evidence of strategic leadership, delivery and commercial judgement. Senior leadership experience owning a portfolio of digital products/platforms across live service, improvement and transformation. Proven people leadership, including developing leaders and building a high-performing, inclusive team. Experience setting strategy and turning it into clear roadmaps, priorities, governance and measurable outcomes. Strong stakeholder management, able to influence Executive and Board-level decisions and build trust across the organisation. Commercial and financial management experience, including managing significant budgets (typically up to £5m) and leading supplier/partner performance. Good working knowledge of modern delivery and service approaches (e.g., agile/hybrid delivery, DevOps, continuous improvement) and when to use them. Experience ensuring services meet security and data protection requirements, with a working knowledge of recognised standards (e.g., ISO 27001 / NIST and UK GDPR). Desirable requirements but not essential: A relevant degree or equivalent experience. Relevant professional qualifications (e.g., programme/project delivery, enterprise architecture or service management). What's on Offer Salary: The role will pay a competitive salary up to £85,000 per annum. Pension scheme: The Arts Council retirement plan is a final salary scheme with contributions on a sliding scale. Annual leave: 25 days, plus bank holidays and an additional three days leave at Christmas. All staff also earn one additional leave day per full year of service (up to five days), and we offer a scheme to buy and sell annual leave. There is also a winter closure of three days between Christmas and New Year for all colleagues. We offer generous sick pay, paid maternity, paternity and adoptive parental leave, as well as up to five days a year for personal and religious reasons. Hybrid working: 1 day per week in the Manchester Office (factoring in flexibility when required) Life assurance: All staff members are automatically provided with life assurance cover. Wellbeing support: Our internalwellbeing strategy launched in 2021, and colleagues have access to a range of resources to support theirwellbeing, including: Unmind: a workplace mental health platform. The Employee Assistance Programme: a confidential 24/7 telephone counselling service which offers impartial external advice and support on personal, legal, financial and line management issues, plus up to six counselling sessions per year. A fully trained team of internal Mental Health First Aiders. Learning & development: We invest in the growth and development of all our staff, including professional qualifications, in-house and external training courses, conferences, e-learning, apprenticeships and more. We encourage individuals and teams to keep learning and developing - as a gold standard Investor in People, we provide flexible and adaptable learning and development opportunities for staff at all levels. Shopping discounts: Exclusive savings on high street and online shops, holidays, cinema tickets, gym membership, dining out and more. Relocation support: Newly appointed staff who need to move residence are eligible to apply for up to £5,000 support. Travel loans: Interest-free loans for travel season tickets, as well as bicycle, car and motorbike loans for those who regularly use them for commuting. Disabled, D/deaf and/or neurodivergent people and those from Black, Asian and Ethnically Diverse backgrounds are underrepresented in our workforce, so we particularly encourage applications from people in these groups. If you are disabled and your application meets the essential criteria for the post, we guarantee you an interview. Candidates who wish to apply under this scheme should indicate this on their cover letter under 'Candidate Personal Information' and then demonstrate within their cover letter how they have met the essential criteria for the role. Contact: Rutesh Shah Quote job ref: JN-216 Job summary Function CIO & IT Leadership Subsector CIO & IT Leadership Subsector Industry Public Sector & Not-For-Profit Location Manchester Contract type Permanent
Jun 20, 2026
Full time
Responsible for leading digital products and platforms. Lead major digital change. About Our Client Arts Council England is the national development agency for creativity and culture. We help people in every corner of the country to experience and benefit from creativity. We do this by investing in artists and organisations that make and deliver exceptional, inspirational work for our communities. We set out our strategic vision in Let's Create that by 2030 we want England to be a country in which the creativity of each of us is valued and given the chance to flourish, and where every one of us has access to a remarkable range of high-quality cultural experiences. We invest public money from the Government and the National Lottery to help support the sector and to deliver this vision. Job Description Reporting directly to the Chief Digital & Information Officer, as Director of Digital, you will lead Arts Council England's digital products and platforms, including Grants Management, CRM, Museum and Cultural Property services, the digital workplace and new AI-enabled capabilities. You will be accountable for the strategy, investment decisions and governance that ensure these services are reliable, secure, accessible and meet public-sector requirements. These services are essential to how we fund and support the sector, meet our obligations, and serve applicants, funded organisations, staff and partners. You will work closely with the Technology Director to align product direction with architecture, operational resilience and service performance, and you will be the senior voice representing business needs in digital delivery decisions. Key accountabilities: Set a clear vision and strategy for digital products and platforms. Lead and govern delivery across "run and improve" services and major transformation programmes. Ensure services meet standards for value for money, accessibility, security, data protection and assurance. Build strong relationships with senior stakeholders, the Executive Board and delivery partners. Develop a high-performing team, and create an inclusive, values-led culture. Key responsibilities: Own the digital product and platform portfolio, setting priorities and balancing day-to-day service needs with longer-term change. Set direction for product roadmaps and investment, based on user needs, evidence and organisational priorities. Provide clear governance for design and change decisions, ensuring the right controls and pace of delivery. Be accountable for service performance, resilience and risk management, working with Technology to meet agreed service levels. Lead major digital change, including modernising legacy systems and improving integrations and data quality. Sponsor innovation where it adds value (including AI and automation), running controlled trials and scaling what works. Manage budgets and suppliers, ensuring strong contract performance, good commercial discipline and value for money. Lead, coach and develop the Digital team, planning capacity and building succession for key roles. Represent digital at senior forums, building alignment across Operations, Funding, Data & Insights and corporate functions. Key relationships: Chief Digital and Information Officer Technology Director and Digital, Data & Technology leadership team Chief Data Officer and Data & Insights colleagues Executive Board, transformation governance groups and peer Directors Operational leaders across Funding and corporate services (e.g., Finance, HR, Procurement) External suppliers and delivery partners The Successful Applicant About you: You are a strategic, credible leader who can work at the executive level and stay close enough to delivery to remove barriers and make good decisions. You communicate clearly with both technical and non-technical colleagues and can explain complex issues in plain English. You understand modern digital product and platform delivery, including user-centred design, integrations, data and good service management. You can lead and improve supplier performance and contracts, and you take a disciplined approach to value for money, risk and assurance. You lead collaboratively and invest in building a high-performing, inclusive team. Essential requirements: You will need strong evidence of strategic leadership, delivery and commercial judgement. Senior leadership experience owning a portfolio of digital products/platforms across live service, improvement and transformation. Proven people leadership, including developing leaders and building a high-performing, inclusive team. Experience setting strategy and turning it into clear roadmaps, priorities, governance and measurable outcomes. Strong stakeholder management, able to influence Executive and Board-level decisions and build trust across the organisation. Commercial and financial management experience, including managing significant budgets (typically up to £5m) and leading supplier/partner performance. Good working knowledge of modern delivery and service approaches (e.g., agile/hybrid delivery, DevOps, continuous improvement) and when to use them. Experience ensuring services meet security and data protection requirements, with a working knowledge of recognised standards (e.g., ISO 27001 / NIST and UK GDPR). Desirable requirements but not essential: A relevant degree or equivalent experience. Relevant professional qualifications (e.g., programme/project delivery, enterprise architecture or service management). What's on Offer Salary: The role will pay a competitive salary up to £85,000 per annum. Pension scheme: The Arts Council retirement plan is a final salary scheme with contributions on a sliding scale. Annual leave: 25 days, plus bank holidays and an additional three days leave at Christmas. All staff also earn one additional leave day per full year of service (up to five days), and we offer a scheme to buy and sell annual leave. There is also a winter closure of three days between Christmas and New Year for all colleagues. We offer generous sick pay, paid maternity, paternity and adoptive parental leave, as well as up to five days a year for personal and religious reasons. Hybrid working: 1 day per week in the Manchester Office (factoring in flexibility when required) Life assurance: All staff members are automatically provided with life assurance cover. Wellbeing support: Our internalwellbeing strategy launched in 2021, and colleagues have access to a range of resources to support theirwellbeing, including: Unmind: a workplace mental health platform. The Employee Assistance Programme: a confidential 24/7 telephone counselling service which offers impartial external advice and support on personal, legal, financial and line management issues, plus up to six counselling sessions per year. A fully trained team of internal Mental Health First Aiders. Learning & development: We invest in the growth and development of all our staff, including professional qualifications, in-house and external training courses, conferences, e-learning, apprenticeships and more. We encourage individuals and teams to keep learning and developing - as a gold standard Investor in People, we provide flexible and adaptable learning and development opportunities for staff at all levels. Shopping discounts: Exclusive savings on high street and online shops, holidays, cinema tickets, gym membership, dining out and more. Relocation support: Newly appointed staff who need to move residence are eligible to apply for up to £5,000 support. Travel loans: Interest-free loans for travel season tickets, as well as bicycle, car and motorbike loans for those who regularly use them for commuting. Disabled, D/deaf and/or neurodivergent people and those from Black, Asian and Ethnically Diverse backgrounds are underrepresented in our workforce, so we particularly encourage applications from people in these groups. If you are disabled and your application meets the essential criteria for the post, we guarantee you an interview. Candidates who wish to apply under this scheme should indicate this on their cover letter under 'Candidate Personal Information' and then demonstrate within their cover letter how they have met the essential criteria for the role. Contact: Rutesh Shah Quote job ref: JN-216 Job summary Function CIO & IT Leadership Subsector CIO & IT Leadership Subsector Industry Public Sector & Not-For-Profit Location Manchester Contract type Permanent
Chief Executive Officer Quality Assurance Agency (QAA) Location: Flexible within the UK (with regular UK and international travel) Salary : c. £160k Closing date: 9am on Monday 13th July 2026 The Quality Assurance Agency for Higher Education (QAA) is the UK's independent quality body for tertiary education, working to benefit students and the sector, and recognised globally as one of the leading authorities on quality assurance. We are trusted by higher education providers, governments and regulators to safeguard standards and enhance the quality of learning. Our work ensures that students are at the heart of everything we do, and that UK higher education continues to command confidence at home and internationally. Operating at the centre of one of the world's most respected higher education systems, QAA works across all four nations of the UK, reflecting distinct regulatory contexts while maintaining a consistent and coherent approach. As custodian of the UK Quality Code and other sector owned reference points, we play a vital role in maintaining trust, credibility and consistency across a complex and evolving landscape. We also work globally, partnering with governments, agencies and institutions to support international collaboration, transnational education and the global reputation of UK higher education. As a membership based organisation and trusted partner to public bodies, QAA combines public purpose with a growing commercial focus. The organisation is now entering an important new phase, building on strong foundations to strengthen its value to the sector, develop new opportunities for growth, and ensure continued relevance and impact in a rapidly changing environment. About the role We are seeking an outstanding, values-driven Chief Executive Officer to lead QAA into its next phase. This is a unique opportunity to shape the future of a respected organisation at the heart of higher education, strengthening its role as a trusted authority on quality and standards while driving sustainable growth and impact. QAA has recently undertaken a programme of organisational change to align its operating model with its future ambitions, strengthening its commercial capability and positioning the Agency for long term sustainability. The incoming CEO will build on this foundation, ensuring the organisation delivers with clarity, pace and impact. As CEO, you will set a clear and inspiring vision for QAA, guiding the organisation through a dynamic and evolving sector. You will bring together colleagues, partners, students, regulators and stakeholders around a shared purpose, ensuring QAA continues to deliver meaningful value across the UK and internationally. What you'll be doing You will provide strategic, operational and cultural leadership across the Agency, including: Setting direction: Defining and delivering a compelling, future-focused strategy aligned to QAA's purpose, values and charitable objectives. Driving impact and growth: Leading a more commercially focused approach, developing new income streams, partnerships and services to ensure long-term sustainability. Leading people and culture: Inspiring and supporting a high-performing, inclusive and collaborative organisation, empowering colleagues across a flexible and geographically dispersed workforce. Building influence: Acting as a visible ambassador for QAA, strengthening relationships with governments, regulators, sector partners and international stakeholders. Ensuring strong governance: Working closely with the Board to uphold the highest standards of integrity, accountability and effective risk management. About you We are looking for a strategic and collaborative leader who can operate with credibility and impact at the highest levels. You will bring: A strong track record of senior leadership in a complex organisation, delivering both strategic and operational results Experience of engaging and influencing senior stakeholders, such as government, regulators or sector bodies A proven ability to drive growth, innovation or organisational transformation A deep understanding of the Higher Education landscape or a Higher Education-adjacent regulated environment The ability to communicate a clear vision and bring people with you through change You will also demonstrate: An inclusive, empowering leadership style and a commitment to equity, diversity and belonging Strong commercial awareness and sound judgement Excellent communication and relationship-building skills Resilience, adaptability and the ability to thrive in a changing environment A commitment to integrity, professionalism and continuous improvement Why join us? QAA plays a vital role in supporting confidence in UK higher education around the world. You will join a purpose-driven organisation with a strong reputation, working alongside committed colleagues who are passionate about making a difference for students and the sector. We offer a flexible, remote-first working environment, a supportive culture, and the opportunity to lead a national organisation at a pivotal moment. For an informal conversation with our recruitment partners GatenbySanderson, contact (It would be helpful to share your CV or a short introduction to your background.) To apply:
Jun 20, 2026
Full time
Chief Executive Officer Quality Assurance Agency (QAA) Location: Flexible within the UK (with regular UK and international travel) Salary : c. £160k Closing date: 9am on Monday 13th July 2026 The Quality Assurance Agency for Higher Education (QAA) is the UK's independent quality body for tertiary education, working to benefit students and the sector, and recognised globally as one of the leading authorities on quality assurance. We are trusted by higher education providers, governments and regulators to safeguard standards and enhance the quality of learning. Our work ensures that students are at the heart of everything we do, and that UK higher education continues to command confidence at home and internationally. Operating at the centre of one of the world's most respected higher education systems, QAA works across all four nations of the UK, reflecting distinct regulatory contexts while maintaining a consistent and coherent approach. As custodian of the UK Quality Code and other sector owned reference points, we play a vital role in maintaining trust, credibility and consistency across a complex and evolving landscape. We also work globally, partnering with governments, agencies and institutions to support international collaboration, transnational education and the global reputation of UK higher education. As a membership based organisation and trusted partner to public bodies, QAA combines public purpose with a growing commercial focus. The organisation is now entering an important new phase, building on strong foundations to strengthen its value to the sector, develop new opportunities for growth, and ensure continued relevance and impact in a rapidly changing environment. About the role We are seeking an outstanding, values-driven Chief Executive Officer to lead QAA into its next phase. This is a unique opportunity to shape the future of a respected organisation at the heart of higher education, strengthening its role as a trusted authority on quality and standards while driving sustainable growth and impact. QAA has recently undertaken a programme of organisational change to align its operating model with its future ambitions, strengthening its commercial capability and positioning the Agency for long term sustainability. The incoming CEO will build on this foundation, ensuring the organisation delivers with clarity, pace and impact. As CEO, you will set a clear and inspiring vision for QAA, guiding the organisation through a dynamic and evolving sector. You will bring together colleagues, partners, students, regulators and stakeholders around a shared purpose, ensuring QAA continues to deliver meaningful value across the UK and internationally. What you'll be doing You will provide strategic, operational and cultural leadership across the Agency, including: Setting direction: Defining and delivering a compelling, future-focused strategy aligned to QAA's purpose, values and charitable objectives. Driving impact and growth: Leading a more commercially focused approach, developing new income streams, partnerships and services to ensure long-term sustainability. Leading people and culture: Inspiring and supporting a high-performing, inclusive and collaborative organisation, empowering colleagues across a flexible and geographically dispersed workforce. Building influence: Acting as a visible ambassador for QAA, strengthening relationships with governments, regulators, sector partners and international stakeholders. Ensuring strong governance: Working closely with the Board to uphold the highest standards of integrity, accountability and effective risk management. About you We are looking for a strategic and collaborative leader who can operate with credibility and impact at the highest levels. You will bring: A strong track record of senior leadership in a complex organisation, delivering both strategic and operational results Experience of engaging and influencing senior stakeholders, such as government, regulators or sector bodies A proven ability to drive growth, innovation or organisational transformation A deep understanding of the Higher Education landscape or a Higher Education-adjacent regulated environment The ability to communicate a clear vision and bring people with you through change You will also demonstrate: An inclusive, empowering leadership style and a commitment to equity, diversity and belonging Strong commercial awareness and sound judgement Excellent communication and relationship-building skills Resilience, adaptability and the ability to thrive in a changing environment A commitment to integrity, professionalism and continuous improvement Why join us? QAA plays a vital role in supporting confidence in UK higher education around the world. You will join a purpose-driven organisation with a strong reputation, working alongside committed colleagues who are passionate about making a difference for students and the sector. We offer a flexible, remote-first working environment, a supportive culture, and the opportunity to lead a national organisation at a pivotal moment. For an informal conversation with our recruitment partners GatenbySanderson, contact (It would be helpful to share your CV or a short introduction to your background.) To apply:
Business Development Manager Private Client / Wills & Probate Sector Salary Negotiable + Bonus Scheme SF Partners are working exclusively with a high-growth legal services business specialising in Wills, Probate, Estate Planning and Private Client services to appoint a commercially driven Business Development Manager. This is a senior strategic hire responsible for building and owning the firm's introducer and referral partner ecosystem across the UK. The successful candidate will play a key role in driving organic revenue growth through the development of long-term relationships with professional introducers, including IFAs, accountants, estate agents, funeral directors, care providers and private banking networks. Reporting directly into the Chief Growth Officer, this role offers significant autonomy and the opportunity to shape the firm's channel strategy during an exciting period of expansion. The Opportunity The Business Development Manager will take ownership of the full introducer lifecycle - from strategy and origination through to onboarding, relationship management and commercial performance optimisation. This is an ideal opportunity for an experienced partnerships or relationship-led sales professional who thrives in a consultative, commercially accountable environment and is comfortable operating with senior external stakeholders. Key Responsibilities Channel Strategy & Partnerships Execute and refine the firm's introducer partnership strategy Identify high-value referral channels and prioritise growth opportunities Originate, negotiate and onboard new introducer partnerships Ensure all commercial arrangements remain compliant with SRA guidelines and internal governance frameworks Relationship Management Develop strong long-term relationships with existing introducer partners Conduct regular account reviews and pipeline meetings Create feedback loops around lead quality, conversion performance and client outcomes Maintain accurate CRM records and reporting standards Brand Development & Market Engagement Deliver education-led business development initiatives including CPD sessions, webinars and technical updates Represent the business at industry events, networking forums and professional panels Support wider brand visibility within the private client and estate planning market Commercial Performance Work closely with internal commercial and operational teams to track: lead generation performance conversion rates cost per acquisition lifetime value by introducer segment Continuously optimise channel performance and resource allocation About You We are keen to speak with candidates who have: Proven experience in partnership development, business development or introducer relationship management Strong commercial acumen with the ability to drive measurable revenue growth Experience within legal services, wealth management, financial services, probate, estate planning or related professional services sectors Excellent stakeholder management and presentation skills A consultative, relationship-led approach to business development Strong organisational skills with experience managing pipelines and CRM systems Package Salary: Negotiable Bonus / OTE: 30-60% of base salary Quarterly performance accelerators Hybrid working flexibility Significant progression opportunity within a scaling business Apply for a confidential discussion regarding this opportunity, please contact SF Partners directly.
Jun 20, 2026
Full time
Business Development Manager Private Client / Wills & Probate Sector Salary Negotiable + Bonus Scheme SF Partners are working exclusively with a high-growth legal services business specialising in Wills, Probate, Estate Planning and Private Client services to appoint a commercially driven Business Development Manager. This is a senior strategic hire responsible for building and owning the firm's introducer and referral partner ecosystem across the UK. The successful candidate will play a key role in driving organic revenue growth through the development of long-term relationships with professional introducers, including IFAs, accountants, estate agents, funeral directors, care providers and private banking networks. Reporting directly into the Chief Growth Officer, this role offers significant autonomy and the opportunity to shape the firm's channel strategy during an exciting period of expansion. The Opportunity The Business Development Manager will take ownership of the full introducer lifecycle - from strategy and origination through to onboarding, relationship management and commercial performance optimisation. This is an ideal opportunity for an experienced partnerships or relationship-led sales professional who thrives in a consultative, commercially accountable environment and is comfortable operating with senior external stakeholders. Key Responsibilities Channel Strategy & Partnerships Execute and refine the firm's introducer partnership strategy Identify high-value referral channels and prioritise growth opportunities Originate, negotiate and onboard new introducer partnerships Ensure all commercial arrangements remain compliant with SRA guidelines and internal governance frameworks Relationship Management Develop strong long-term relationships with existing introducer partners Conduct regular account reviews and pipeline meetings Create feedback loops around lead quality, conversion performance and client outcomes Maintain accurate CRM records and reporting standards Brand Development & Market Engagement Deliver education-led business development initiatives including CPD sessions, webinars and technical updates Represent the business at industry events, networking forums and professional panels Support wider brand visibility within the private client and estate planning market Commercial Performance Work closely with internal commercial and operational teams to track: lead generation performance conversion rates cost per acquisition lifetime value by introducer segment Continuously optimise channel performance and resource allocation About You We are keen to speak with candidates who have: Proven experience in partnership development, business development or introducer relationship management Strong commercial acumen with the ability to drive measurable revenue growth Experience within legal services, wealth management, financial services, probate, estate planning or related professional services sectors Excellent stakeholder management and presentation skills A consultative, relationship-led approach to business development Strong organisational skills with experience managing pipelines and CRM systems Package Salary: Negotiable Bonus / OTE: 30-60% of base salary Quarterly performance accelerators Hybrid working flexibility Significant progression opportunity within a scaling business Apply for a confidential discussion regarding this opportunity, please contact SF Partners directly.
Martin Veasey Talent Solutions
Tewkesbury, Gloucestershire
HR ADMINISTRATOR / HR COORDINATOR Interim to Permanent Opportunity 30,000 - 35,000 + Benefits + Genuine Career Development Tewkesbury, Gloucestershire Growing Engineering & Manufacturing Group HR Transformation Programme Broad Employee Lifecycle Exposure Strong Potential for Permanent Appointment Are you an organised, proactive and highly capable HR Administrator looking for far more than a traditional administrative role? Would you like the opportunity to work directly with an experienced HR Director, support the development of a growing HR function and gain exposure to a broad range of HR activities across a successful engineering and manufacturing group? If so, this could be the opportunity you have been waiting for. This Is Not a Typical HR Administrator Position This is a newly created role designed to support a growing HR function during an exciting period of organisational growth, transformation and investment. The business is expanding its HR capability and is investing heavily in: People and organisational development Digital transformation HR systems and automation Employee engagement initiatives Leadership development Recruitment and onboarding processes Continuous improvement programmes As a result, there is now a requirement for a highly organised HR Administrator / HR Coordinator who can become a trusted support partner within the HR team and help build the infrastructure required to support future growth. Initially offered as a six-month fixed-term contract, there is a genuine opportunity for the role to become permanent as the HR function continues to evolve. Why This Opportunity Is Different Unlike many HR Administration positions that focus purely on processing paperwork and maintaining records, this role offers unusually broad exposure across the full employee lifecycle. Working closely with the Group HR Director and supporting a newly appointed Site HR Officer, you will become involved in: Recruitment and onboarding Employee relations administration Performance management processes Appraisal coordination HR reporting and analytics HR systems administration Payroll support Employee engagement initiatives HR transformation projects Process improvement and automation activities You will gain valuable exposure to both operational and strategic HR activities whilst developing your career within a growing organisation. The Business Environment The organisation operates within a fast-paced engineering and manufacturing environment supporting customers across highly technical and demanding sectors. The workforce includes: Manufacturing and production employees Engineering and technical specialists Quality and compliance professionals Commercial and support teams Senior leadership stakeholders This creates a diverse and engaging HR environment where no two days are ever the same. You will have the opportunity to work across both blue-collar and white-collar employee populations and gain experience that many HR professionals only acquire much later in their careers. What You'll Be Doing HR Administration Producing contracts, offer letters and employment documentation Maintaining employee records and personnel files Managing onboarding administration Coordinating probation reviews Supporting HR compliance activities Managing confidential employee information Recruitment & Onboarding Scheduling interviews Coordinating candidate communications Supporting recruitment campaigns Preparing onboarding documentation Coordinating induction activities Employee Relations Support You will play an important role supporting employee relations processes by: Coordinating disciplinary and grievance meetings Preparing documentation Taking confidential notes Producing correspondence and letters Maintaining case records and trackers You do not need to have led employee relations cases yourself, but you should understand how these processes work and be comfortable supporting them administratively. Executive & Coordination Support A key part of the role will involve supporting a busy HR function through: Complex diary management Appraisal scheduling Meeting coordination Action tracking Managing key HR deadlines Supporting wider HR projects HR Systems & Automation One of the most exciting aspects of this opportunity is the exposure to technology and process improvement initiatives. You will have the opportunity to support: HR process automation Digital transformation projects Workflow improvements System implementation activities AI-enabled administrative processes Continuous improvement initiatives This is an excellent opportunity for somebody interested in the future of HR technology and modern ways of working. Who We're Looking For We are interested in speaking with candidates from backgrounds including: HR Administrator HR Assistant HR Coordinator Recruitment Coordinator Talent Acquisition Coordinator Payroll Administrator Executive Assistant Personal Assistant Office Manager Business Support Manager Operations Administrator You may be CIPD qualified, studying towards a qualification or possess equivalent practical experience. Most importantly, you will be: Highly organised Detail orientated Proactive and self-motivated Comfortable working at pace Professional and discreet Confident managing multiple priorities Able to build strong working relationships Eager to learn and develop The Ideal Candidate Will Have Previous HR administration experience Experience producing contracts and HR documentation Strong organisational and diary management skills Experience maintaining confidential records Excellent communication skills Strong Microsoft Office capability Understanding of employee lifecycle processes Additional experience supporting employee relations, payroll administration or HR systems would be advantageous but is not essential. Career Development Opportunity This role offers a genuine opportunity to build your HR career within a growing organisation. You will work directly alongside experienced HR professionals and gain exposure to: Employee relations Recruitment HR operations HR systems Payroll administration Organisational development HR transformation projects Future progression opportunities may include: HR Coordinator HR Officer Payroll & HR Coordinator HR Advisor What's On Offer? 30,000 - 35,000 Basic Salary Plus: Benefits package Professional development opportunities Exposure to senior leadership Broad HR experience HR transformation project involvement Strong mentoring and support Genuine opportunity for a permanent position Long-term career progression potential If you are looking for an HR role that offers far more than administration and want to be part of a growing organisation investing heavily in its people, systems and future development, we would be delighted to hear from you. Ref: (phone number removed)
Jun 20, 2026
Seasonal
HR ADMINISTRATOR / HR COORDINATOR Interim to Permanent Opportunity 30,000 - 35,000 + Benefits + Genuine Career Development Tewkesbury, Gloucestershire Growing Engineering & Manufacturing Group HR Transformation Programme Broad Employee Lifecycle Exposure Strong Potential for Permanent Appointment Are you an organised, proactive and highly capable HR Administrator looking for far more than a traditional administrative role? Would you like the opportunity to work directly with an experienced HR Director, support the development of a growing HR function and gain exposure to a broad range of HR activities across a successful engineering and manufacturing group? If so, this could be the opportunity you have been waiting for. This Is Not a Typical HR Administrator Position This is a newly created role designed to support a growing HR function during an exciting period of organisational growth, transformation and investment. The business is expanding its HR capability and is investing heavily in: People and organisational development Digital transformation HR systems and automation Employee engagement initiatives Leadership development Recruitment and onboarding processes Continuous improvement programmes As a result, there is now a requirement for a highly organised HR Administrator / HR Coordinator who can become a trusted support partner within the HR team and help build the infrastructure required to support future growth. Initially offered as a six-month fixed-term contract, there is a genuine opportunity for the role to become permanent as the HR function continues to evolve. Why This Opportunity Is Different Unlike many HR Administration positions that focus purely on processing paperwork and maintaining records, this role offers unusually broad exposure across the full employee lifecycle. Working closely with the Group HR Director and supporting a newly appointed Site HR Officer, you will become involved in: Recruitment and onboarding Employee relations administration Performance management processes Appraisal coordination HR reporting and analytics HR systems administration Payroll support Employee engagement initiatives HR transformation projects Process improvement and automation activities You will gain valuable exposure to both operational and strategic HR activities whilst developing your career within a growing organisation. The Business Environment The organisation operates within a fast-paced engineering and manufacturing environment supporting customers across highly technical and demanding sectors. The workforce includes: Manufacturing and production employees Engineering and technical specialists Quality and compliance professionals Commercial and support teams Senior leadership stakeholders This creates a diverse and engaging HR environment where no two days are ever the same. You will have the opportunity to work across both blue-collar and white-collar employee populations and gain experience that many HR professionals only acquire much later in their careers. What You'll Be Doing HR Administration Producing contracts, offer letters and employment documentation Maintaining employee records and personnel files Managing onboarding administration Coordinating probation reviews Supporting HR compliance activities Managing confidential employee information Recruitment & Onboarding Scheduling interviews Coordinating candidate communications Supporting recruitment campaigns Preparing onboarding documentation Coordinating induction activities Employee Relations Support You will play an important role supporting employee relations processes by: Coordinating disciplinary and grievance meetings Preparing documentation Taking confidential notes Producing correspondence and letters Maintaining case records and trackers You do not need to have led employee relations cases yourself, but you should understand how these processes work and be comfortable supporting them administratively. Executive & Coordination Support A key part of the role will involve supporting a busy HR function through: Complex diary management Appraisal scheduling Meeting coordination Action tracking Managing key HR deadlines Supporting wider HR projects HR Systems & Automation One of the most exciting aspects of this opportunity is the exposure to technology and process improvement initiatives. You will have the opportunity to support: HR process automation Digital transformation projects Workflow improvements System implementation activities AI-enabled administrative processes Continuous improvement initiatives This is an excellent opportunity for somebody interested in the future of HR technology and modern ways of working. Who We're Looking For We are interested in speaking with candidates from backgrounds including: HR Administrator HR Assistant HR Coordinator Recruitment Coordinator Talent Acquisition Coordinator Payroll Administrator Executive Assistant Personal Assistant Office Manager Business Support Manager Operations Administrator You may be CIPD qualified, studying towards a qualification or possess equivalent practical experience. Most importantly, you will be: Highly organised Detail orientated Proactive and self-motivated Comfortable working at pace Professional and discreet Confident managing multiple priorities Able to build strong working relationships Eager to learn and develop The Ideal Candidate Will Have Previous HR administration experience Experience producing contracts and HR documentation Strong organisational and diary management skills Experience maintaining confidential records Excellent communication skills Strong Microsoft Office capability Understanding of employee lifecycle processes Additional experience supporting employee relations, payroll administration or HR systems would be advantageous but is not essential. Career Development Opportunity This role offers a genuine opportunity to build your HR career within a growing organisation. You will work directly alongside experienced HR professionals and gain exposure to: Employee relations Recruitment HR operations HR systems Payroll administration Organisational development HR transformation projects Future progression opportunities may include: HR Coordinator HR Officer Payroll & HR Coordinator HR Advisor What's On Offer? 30,000 - 35,000 Basic Salary Plus: Benefits package Professional development opportunities Exposure to senior leadership Broad HR experience HR transformation project involvement Strong mentoring and support Genuine opportunity for a permanent position Long-term career progression potential If you are looking for an HR role that offers far more than administration and want to be part of a growing organisation investing heavily in its people, systems and future development, we would be delighted to hear from you. Ref: (phone number removed)
Principal Commercial Officer Location - Oppotunities in Hertfordshire or Bristol Copello is supporting a leading defence organisation in the recruitment of a Principal Commercial Officer. This role offers the exciting chance to work in a business-critical area, directly influencing the future of UK defence domains. This role is ideal for candidates with 2+ years experience looking for career development within an exciting, global company. Salary offered will reflect level of experience. The Role: As a Principal Commercial Officer, you will be responsible for: Leading and managing commercial activities across the full project lifecycle Developing, negotiating, and managing high-value contracts and subcontracts Providing strategic commercial advice to internal stakeholders Ensuring compliance with relevant regulations, governance, and procurement policies Managing risk, supporting pricing strategies, and overseeing bid governance What We re Looking For: Proven experience in a senior or principal-level commercial role A background in defence, aerospace, nuclear, or another regulated industry Strong knowledge of contract law and negotiation, ideally with experience in DEFCONs or equivalent frameworks Ability to work effectively with multiple stakeholders in a complex environment Eligibility for security clearance may be required What s on Offer: The opportunity to influence the nations critical defence programmes Career development in a supportive and collaborative environment Annual bonus Paid overtime Dynamic working (no core hours) Flexible/hybrid working (more on site presence required during State of the art working facilities (on site gym, subsidised restaurant and café) Flexi discount and benefit scheme & much more If you would like to find out more or have any questions, please make apply and we can discuss further at a suitable time.
Jun 20, 2026
Full time
Principal Commercial Officer Location - Oppotunities in Hertfordshire or Bristol Copello is supporting a leading defence organisation in the recruitment of a Principal Commercial Officer. This role offers the exciting chance to work in a business-critical area, directly influencing the future of UK defence domains. This role is ideal for candidates with 2+ years experience looking for career development within an exciting, global company. Salary offered will reflect level of experience. The Role: As a Principal Commercial Officer, you will be responsible for: Leading and managing commercial activities across the full project lifecycle Developing, negotiating, and managing high-value contracts and subcontracts Providing strategic commercial advice to internal stakeholders Ensuring compliance with relevant regulations, governance, and procurement policies Managing risk, supporting pricing strategies, and overseeing bid governance What We re Looking For: Proven experience in a senior or principal-level commercial role A background in defence, aerospace, nuclear, or another regulated industry Strong knowledge of contract law and negotiation, ideally with experience in DEFCONs or equivalent frameworks Ability to work effectively with multiple stakeholders in a complex environment Eligibility for security clearance may be required What s on Offer: The opportunity to influence the nations critical defence programmes Career development in a supportive and collaborative environment Annual bonus Paid overtime Dynamic working (no core hours) Flexible/hybrid working (more on site presence required during State of the art working facilities (on site gym, subsidised restaurant and café) Flexi discount and benefit scheme & much more If you would like to find out more or have any questions, please make apply and we can discuss further at a suitable time.
National Savings and Investment, Chief Executive Officer National Savings and Investments (NS&I) is both a government department and an Executive Agency of the Chancellor of the Exchequer, and its origins can be traced back more than 164 years to 1861. When customers invest in NS&I products, they are lending to the Government. In return the Government offers 100% security on all deposits and pays interest or prizes for Premium Bonds. This means that NS&I is backed by HM Treasury, keeping its 24 million customers' savings safe. This is the opportunity to lead an organisation trusted by millions of savers and offers the rare chance to deliver tangible national impact while driving innovation, digital transformation and outstanding customer outcomes. The role sits at the intersection of public service and commercial discipline, providing the challenge of stewarding a highly trusted brand, modernising complex operations, and shaping the future of secure savings for customers across the UK. The Role The Chief Executive is also the Director of Savings, and Principal Accounting Officer to NS&I. As such they are fully accountable and responsible to Treasury Ministers and to Parliament for all aspects of the NS&I business. This will be an autonomous CEO role reporting, to both the NS&I Board and HM Treasury, with end-to-end accountability for transformation and performance of the organisation. Whilst NS&I is successfully meeting its targets for savings and funding for the Government, and service levels to most customers, it is undergoing a major transformation programme and has experienced significant operational failings recently. Both these issues are operationally complex and must be resolved alongside continuing operations to build confidence and credibility with its stakeholders and customers alike. It is therefore crucial that a highly capable, credible CEO is appointed to lead the organisation through these challenges and re-establish NS&Is reputation and standing as trusted, efficient and effective national institution. The successful candidate will: Lead the creation and implementation of NS&I's business strategy to deliver cost-effective financing to HM Treasury. Balance the interests of customers, the taxpayer, wider government objectives, and the broader financial services sector in the context of NS&I's activities. Provide direction and leadership to the executive team, setting clear short- and long-term objectives and maximising the skills within the team. Effectively manage and incentivise NS&I's operational partners at a senior level to deliver the agreed business plans efficiently and in line with NS&I's values. The successful candidate will bring: Experience of operating at Senior Executive or equivalent, with a strong track record of strategic leadership and operational delivery experience. Experience of delivering a major change/transformation programme within consumer facing industries, at scale, with a track record of managing elevated risk profiles and leading commercial negotiations at a senior level. A track record of promoting a positive personal and organisational profile in external communications. This should include experience of managing consumer-facing operations, including resolving operational issues, reputation management and recovery. Ability to manage financial budgets and clear demonstration of effective resource management Experience within the consumer financial services environment or similar including within retail savings institutions, regulators, trade associations, and other relevant stakeholders would also be desirable. Other desirable criteria are shown in the Candidate Brief. NS&I is committed to achieving greater diversity across all levels of the organisation. Given this, they particularly welcome applications from women, disabled, and minority ethnic candidates, as under-represented groups. The closing date for this role is Sunday 28 June 2026 at 23:55.
Jun 20, 2026
Full time
National Savings and Investment, Chief Executive Officer National Savings and Investments (NS&I) is both a government department and an Executive Agency of the Chancellor of the Exchequer, and its origins can be traced back more than 164 years to 1861. When customers invest in NS&I products, they are lending to the Government. In return the Government offers 100% security on all deposits and pays interest or prizes for Premium Bonds. This means that NS&I is backed by HM Treasury, keeping its 24 million customers' savings safe. This is the opportunity to lead an organisation trusted by millions of savers and offers the rare chance to deliver tangible national impact while driving innovation, digital transformation and outstanding customer outcomes. The role sits at the intersection of public service and commercial discipline, providing the challenge of stewarding a highly trusted brand, modernising complex operations, and shaping the future of secure savings for customers across the UK. The Role The Chief Executive is also the Director of Savings, and Principal Accounting Officer to NS&I. As such they are fully accountable and responsible to Treasury Ministers and to Parliament for all aspects of the NS&I business. This will be an autonomous CEO role reporting, to both the NS&I Board and HM Treasury, with end-to-end accountability for transformation and performance of the organisation. Whilst NS&I is successfully meeting its targets for savings and funding for the Government, and service levels to most customers, it is undergoing a major transformation programme and has experienced significant operational failings recently. Both these issues are operationally complex and must be resolved alongside continuing operations to build confidence and credibility with its stakeholders and customers alike. It is therefore crucial that a highly capable, credible CEO is appointed to lead the organisation through these challenges and re-establish NS&Is reputation and standing as trusted, efficient and effective national institution. The successful candidate will: Lead the creation and implementation of NS&I's business strategy to deliver cost-effective financing to HM Treasury. Balance the interests of customers, the taxpayer, wider government objectives, and the broader financial services sector in the context of NS&I's activities. Provide direction and leadership to the executive team, setting clear short- and long-term objectives and maximising the skills within the team. Effectively manage and incentivise NS&I's operational partners at a senior level to deliver the agreed business plans efficiently and in line with NS&I's values. The successful candidate will bring: Experience of operating at Senior Executive or equivalent, with a strong track record of strategic leadership and operational delivery experience. Experience of delivering a major change/transformation programme within consumer facing industries, at scale, with a track record of managing elevated risk profiles and leading commercial negotiations at a senior level. A track record of promoting a positive personal and organisational profile in external communications. This should include experience of managing consumer-facing operations, including resolving operational issues, reputation management and recovery. Ability to manage financial budgets and clear demonstration of effective resource management Experience within the consumer financial services environment or similar including within retail savings institutions, regulators, trade associations, and other relevant stakeholders would also be desirable. Other desirable criteria are shown in the Candidate Brief. NS&I is committed to achieving greater diversity across all levels of the organisation. Given this, they particularly welcome applications from women, disabled, and minority ethnic candidates, as under-represented groups. The closing date for this role is Sunday 28 June 2026 at 23:55.
Chief Customer Experience Officer (CCXO) Salary: £105,540 - £124,165 per annum (dependent on experience, Grade B) Geographical allowance may apply Hours: Full time (35 hours per week) Contract: Permanent Location: Home-based, with regular travel to London and across the UK Reporting to: CEO (member of the Executive Leadership Team) Functions reporting to the role: Data, Insight & Impact Reporting; Technology & Business Systems; Customer Services About the role The Duke of Edinburgh's Award (DofE) is a world-leading youth charity, empowering young people to build confidence, develop life skills and unlock their potential through a structured programme of volunteering, physical and skills-based challenges. As Chief Customer Experience Officer (CCXO), you will act as the voice of the customer across DofE, shaping intuitive, inclusive and impactful experiences that drive participation, engagement, income and long-term impact. You will lead a newly created Customer Experience Directorate, bringing together data and insight, impact measurement, technology, business systems and customer services to deliver seamless end-to-end journeys across digital and physical touchpoints. Central to the role is embedding a truly customer-focused culture across the charity. About you We are seeking a strategic, values-driven leader with Executive-level experience and a strong track record of delivering customer-centric transformation. You will have led complex organisations through digital and cultural change, using insight and user-centred design to improve both customer outcomes and organisational performance. An inspiring and inclusive leader, you will be comfortable influencing at Board level and aligning customer needs with organisational purpose. Commercially astute, with experience managing budgets and supplier relationships, you will combine innovation with strong governance, risk management and safeguarding. You will also bring a strong understanding of technology, data and emerging trends, including AI, and a clear commitment to equity, diversity and inclusion. Key responsibilities Lead and develop a multidisciplinary team of c.25 colleagues. Act as the strategic lead for customer experience, user experience, data and technology, advising the Executive and Board Drive digital transformation to improve user experience, efficiency and value while managing risk and compliance Partner across the organisation to design services and systems around customer needs Develop and deliver a customer experience strategy aligned to DofE's strategic and financial goals Define and track metrics to improve customer and employee experience and demonstrate impact Own and govern end-to-end customer journeys, ensuring consistent, high-quality and accessible experiences Manage significant budgets and external supplier relationships, ensuring quality and value for money and alignment with DofE's mission and values. Additional information DofE is committed to safeguarding and promoting the welfare of young people. All successful applicants will be required to complete appropriate safeguarding checks, including an Enhanced DBS, references covering gaps in employment or education, right to work checks and a health assessment. As a Gold Investors in People organisation, DofE is committed to supporting staff to develop professionally and personally. We promote wellbeing and foster an inclusive environment where colleagues feel able to bring their whole selves to work. Benefits We offer excellent staff benefits including a generous pension contribution, an employee assistance programme, healthcare cash plan and volunteer leave. Also, 25 days holiday, plus Bank Holidays and an additional 3 days paid leave between Christmas and the New Year. Buy additional annual leave, benefits discount website, death in service benefit 4 x salary, incapacity benefit, generous family leave and sick leave. Closing Date - Midnight, Sunday 21st June First-stage interviews (Online) - 2nd and 3rd July Second-stage interviews (in person) - 9th and 10th July The DofE are committed to safeguarding and promoting the welfare of young people. All successful applicants will be required to undergo an Enhanced Disclosure and Barring Service check. (e.g. DBS/PVG or similar), including references covering any gaps of employment/education, confirm eligibility to work in the UK and complete a health check. The DofE geographical allowance is based on a member of staff having a home or office-based postcode within 30 miles (as the crow flies) from Charing Cross, WC2N 5HS. The allowance is 7% capped at £4,000 per annum. The DofE are committed to building a diverse and inclusive workplace that reflects the communities we serve and welcome applications from everyone. We actively encourage applications from Black, Asian, and minority ethnic candidates, as we recognise individuals from these groups are under-represented in our workforce and we value the unique perspectives and expertise you bring. Your talent and voice matter, and we would love to hear from you.
Jun 20, 2026
Full time
Chief Customer Experience Officer (CCXO) Salary: £105,540 - £124,165 per annum (dependent on experience, Grade B) Geographical allowance may apply Hours: Full time (35 hours per week) Contract: Permanent Location: Home-based, with regular travel to London and across the UK Reporting to: CEO (member of the Executive Leadership Team) Functions reporting to the role: Data, Insight & Impact Reporting; Technology & Business Systems; Customer Services About the role The Duke of Edinburgh's Award (DofE) is a world-leading youth charity, empowering young people to build confidence, develop life skills and unlock their potential through a structured programme of volunteering, physical and skills-based challenges. As Chief Customer Experience Officer (CCXO), you will act as the voice of the customer across DofE, shaping intuitive, inclusive and impactful experiences that drive participation, engagement, income and long-term impact. You will lead a newly created Customer Experience Directorate, bringing together data and insight, impact measurement, technology, business systems and customer services to deliver seamless end-to-end journeys across digital and physical touchpoints. Central to the role is embedding a truly customer-focused culture across the charity. About you We are seeking a strategic, values-driven leader with Executive-level experience and a strong track record of delivering customer-centric transformation. You will have led complex organisations through digital and cultural change, using insight and user-centred design to improve both customer outcomes and organisational performance. An inspiring and inclusive leader, you will be comfortable influencing at Board level and aligning customer needs with organisational purpose. Commercially astute, with experience managing budgets and supplier relationships, you will combine innovation with strong governance, risk management and safeguarding. You will also bring a strong understanding of technology, data and emerging trends, including AI, and a clear commitment to equity, diversity and inclusion. Key responsibilities Lead and develop a multidisciplinary team of c.25 colleagues. Act as the strategic lead for customer experience, user experience, data and technology, advising the Executive and Board Drive digital transformation to improve user experience, efficiency and value while managing risk and compliance Partner across the organisation to design services and systems around customer needs Develop and deliver a customer experience strategy aligned to DofE's strategic and financial goals Define and track metrics to improve customer and employee experience and demonstrate impact Own and govern end-to-end customer journeys, ensuring consistent, high-quality and accessible experiences Manage significant budgets and external supplier relationships, ensuring quality and value for money and alignment with DofE's mission and values. Additional information DofE is committed to safeguarding and promoting the welfare of young people. All successful applicants will be required to complete appropriate safeguarding checks, including an Enhanced DBS, references covering gaps in employment or education, right to work checks and a health assessment. As a Gold Investors in People organisation, DofE is committed to supporting staff to develop professionally and personally. We promote wellbeing and foster an inclusive environment where colleagues feel able to bring their whole selves to work. Benefits We offer excellent staff benefits including a generous pension contribution, an employee assistance programme, healthcare cash plan and volunteer leave. Also, 25 days holiday, plus Bank Holidays and an additional 3 days paid leave between Christmas and the New Year. Buy additional annual leave, benefits discount website, death in service benefit 4 x salary, incapacity benefit, generous family leave and sick leave. Closing Date - Midnight, Sunday 21st June First-stage interviews (Online) - 2nd and 3rd July Second-stage interviews (in person) - 9th and 10th July The DofE are committed to safeguarding and promoting the welfare of young people. All successful applicants will be required to undergo an Enhanced Disclosure and Barring Service check. (e.g. DBS/PVG or similar), including references covering any gaps of employment/education, confirm eligibility to work in the UK and complete a health check. The DofE geographical allowance is based on a member of staff having a home or office-based postcode within 30 miles (as the crow flies) from Charing Cross, WC2N 5HS. The allowance is 7% capped at £4,000 per annum. The DofE are committed to building a diverse and inclusive workplace that reflects the communities we serve and welcome applications from everyone. We actively encourage applications from Black, Asian, and minority ethnic candidates, as we recognise individuals from these groups are under-represented in our workforce and we value the unique perspectives and expertise you bring. Your talent and voice matter, and we would love to hear from you.
Applications are invited for the role of Director of International Development at Epsom College, at an exciting time in the school's development, building on an excellent reputation at the forefront of innovation, learning and as an institution committed to holistic education in the UK and abroad. Epsom College is a happy school with a real sense of community and shared purpose. Founded in 1855, on the principles of 'benevolence and excellence', the College's values of kindness, ambition and integrity are at the heart of our approach to education. Part of this strategy is to expand overseas, building upon our current portfolio of international schools. To support and develop these plans, the Governing Body seeks to appoint a Director of International Development who will work with them, the Head and Chief Operating Officer to develop and deliver the strategy for overseas collaboration, partnerships and growth, as well as capitalising on educational and commercial opportunities in the domestic market. The successful candidate will be commercially and financially astute with an entrepreneurial mindset, have excellent interpersonal and communication skills and experience of working internationally, preferably in a school environment. Applications are encouraged from candidates with educational, private, public or third-sector backgrounds who have strong commercial acumen and a genuine passion for education, as well as a commitment to the values and ethos of Epsom College. Epsom College is committed to the principles of equal opportunity, diversity and inclusion. We are committed to attracting and retaining the very best staff, ensuring that our staff body reflects the diversity of our students and local community. A candidate brief will be available to download shortly. A CV and Covering Letter should be submitted by 09.00 UK BST on Monday 13 th July 2026. Epsom College is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS).
Jun 20, 2026
Full time
Applications are invited for the role of Director of International Development at Epsom College, at an exciting time in the school's development, building on an excellent reputation at the forefront of innovation, learning and as an institution committed to holistic education in the UK and abroad. Epsom College is a happy school with a real sense of community and shared purpose. Founded in 1855, on the principles of 'benevolence and excellence', the College's values of kindness, ambition and integrity are at the heart of our approach to education. Part of this strategy is to expand overseas, building upon our current portfolio of international schools. To support and develop these plans, the Governing Body seeks to appoint a Director of International Development who will work with them, the Head and Chief Operating Officer to develop and deliver the strategy for overseas collaboration, partnerships and growth, as well as capitalising on educational and commercial opportunities in the domestic market. The successful candidate will be commercially and financially astute with an entrepreneurial mindset, have excellent interpersonal and communication skills and experience of working internationally, preferably in a school environment. Applications are encouraged from candidates with educational, private, public or third-sector backgrounds who have strong commercial acumen and a genuine passion for education, as well as a commitment to the values and ethos of Epsom College. Epsom College is committed to the principles of equal opportunity, diversity and inclusion. We are committed to attracting and retaining the very best staff, ensuring that our staff body reflects the diversity of our students and local community. A candidate brief will be available to download shortly. A CV and Covering Letter should be submitted by 09.00 UK BST on Monday 13 th July 2026. Epsom College is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS).
Quack Recruitment and Training
Uttoxeter, Staffordshire
About Us Quack Recruitment & Training Ltd is a growing training provider delivering government-funded Skills Bootcamps and employment-focused training programmes across construction, retrofit, green skills and employability. We work with adult learners who are looking to move into work, change career or progress into better employment. Our programmes are designed around real employer demand, with learners completing practical training, sector-specific qualifications and structured employability support before moving into interviews and job opportunities. We are now looking for a proactive and commercially minded Recruitment Consultant to help learners secure interviews, job offers and sustainable employment after completing their training. Role Overview This is a recruitment and learner progression role with a clear purpose: helping adults move into real jobs. You will work with learners who have completed Skills Bootcamps, mainly across construction, retrofit and green skills, and support them into suitable vacancies with local and regional employers. The role combines recruitment, employer engagement, candidate management, job brokerage and employability support. You will speak to employers, source suitable vacancies, prepare learners for interviews, arrange job interviews, track outcomes and collect the evidence required for funded training contracts. This is not a cold-call recruitment desk with unrealistic sales targets. However, you must be confident building new employer links, following up consistently and working towards learner progression targets. Key Responsibilities You will be responsible for: supporting learners into employment after completing Skills Bootcamps and funded training programmes building relationships with employers across construction, retrofit, green skills and related sectors sourcing suitable vacancies for learners who may be new to the industry matching learners to appropriate job opportunities based on their skills, location, experience and career goals arranging interviews, site meetings and employer introductions helping learners prepare CVs, job applications and interview responses providing practical employment advice, including workplace expectations, communication, attendance and interview conduct maintaining regular contact with learners by phone, email, text and other agreed communication routes following up with employers after interviews to confirm feedback, offers, job starts or next steps collecting and recording progression evidence accurately, including interview confirmations, job offers and employment outcomes updating internal trackers, and learner records in a timely and accurate manner working closely with tutors, enrolment staff, compliance staff and management to identify learners who need additional support attending employer events, job fairs, recruitment sessions and training locations where required contributing to weekly progression meetings and reporting on learner outcomes, risks and employer activity What We Are Looking For We are looking for someone who is confident, organised and persistent. The ideal candidate will have experience in one or more of the following areas: recruitment consultancy construction recruitment employer engagement learner progression job brokerage employability support training provider recruitment Experience in construction recruitment would be a strong advantage, as many of our learners progress into roles such as: Labourer Retrofit Installer Loft Insulation Installer Cavity Wall Insulation Operative Groundworks Operative Trainee Retrofit Assessor Construction Site Operative Employer-based trainee roles You do not need to be a construction expert, but you must be willing to understand the roles, speak confidently with employers and support learners who may be new to site-based work. Essential Skills and Experience The successful candidate must be able to demonstrate: experience speaking with employers, clients or hiring managers confidence making outbound calls and following up consistently strong candidate or learner management skills ability to support people with CVs, applications and interview preparation good organisational skills and attention to detail ability to manage a caseload and prioritise follow-up activity accurate record keeping and basic reporting skills confidence working towards targets and deadlines strong communication skills by phone, email and face-to-face a practical, professional and resilient approach Desirable Experience The following would be beneficial but not essential: experience in construction, retrofit, trades or industrial recruitment experience working with unemployed adults or career changers knowledge of Skills Bootcamps, funded training or adult education experience collecting outcome evidence for funded programmes experience using, learner management systems or recruitment databases existing employer contacts in construction, housing, retrofit, facilities management, logistics or related sectors What Makes This Role Different This role is suited to someone who enjoys recruitment but wants a role with more purpose. You will still be speaking to employers, matching candidates to vacancies and working to targets, but the focus is on helping learners move into sustainable employment after training. You will see the full journey: from a learner completing their course, to preparing for interview, meeting an employer and securing work. This role would suit: a recruitment consultant who wants a more meaningful role a construction recruiter who wants to move into training and employability an employability adviser who is commercially minded a job coach or progression officer who is confident with employers someone with strong people skills who can combine support with results Performance Expectations You will be expected to: maintain regular contact with assigned learners secure suitable employer interviews and job opportunities support learners to attend interviews and remain engaged record all employer and learner activity accurately collect compliant evidence of interviews, offers and job starts contribute to learner progression targets across funded contracts escalate learners at risk of disengagement provide clear weekly updates to management on performance, risks and next steps Why Join Quack Recruitment & Training? You will be joining a growing provider with active delivery across construction, retrofit and green skills. We are expanding our learner progression and employer engagement function and are looking for someone who can make a direct impact. This is a practical, hands-on role where your work will directly help learners into employment and support employers to access trained, motivated candidates. We offer: a supportive internal team across enrolment, tutoring, compliance and management a role with clear purpose and measurable impact performance bonus opportunities linked to learner outcomes and compliant evidence How to Apply Please apply with your CV and a short covering note explaining your experience in recruitment, employer engagement, learner progression or employability support. We are particularly interested in hearing from candidates with experience in construction recruitment, training provider progression, welfare-to-work, careers support or employer-facing recruitment roles.
Jun 20, 2026
Full time
About Us Quack Recruitment & Training Ltd is a growing training provider delivering government-funded Skills Bootcamps and employment-focused training programmes across construction, retrofit, green skills and employability. We work with adult learners who are looking to move into work, change career or progress into better employment. Our programmes are designed around real employer demand, with learners completing practical training, sector-specific qualifications and structured employability support before moving into interviews and job opportunities. We are now looking for a proactive and commercially minded Recruitment Consultant to help learners secure interviews, job offers and sustainable employment after completing their training. Role Overview This is a recruitment and learner progression role with a clear purpose: helping adults move into real jobs. You will work with learners who have completed Skills Bootcamps, mainly across construction, retrofit and green skills, and support them into suitable vacancies with local and regional employers. The role combines recruitment, employer engagement, candidate management, job brokerage and employability support. You will speak to employers, source suitable vacancies, prepare learners for interviews, arrange job interviews, track outcomes and collect the evidence required for funded training contracts. This is not a cold-call recruitment desk with unrealistic sales targets. However, you must be confident building new employer links, following up consistently and working towards learner progression targets. Key Responsibilities You will be responsible for: supporting learners into employment after completing Skills Bootcamps and funded training programmes building relationships with employers across construction, retrofit, green skills and related sectors sourcing suitable vacancies for learners who may be new to the industry matching learners to appropriate job opportunities based on their skills, location, experience and career goals arranging interviews, site meetings and employer introductions helping learners prepare CVs, job applications and interview responses providing practical employment advice, including workplace expectations, communication, attendance and interview conduct maintaining regular contact with learners by phone, email, text and other agreed communication routes following up with employers after interviews to confirm feedback, offers, job starts or next steps collecting and recording progression evidence accurately, including interview confirmations, job offers and employment outcomes updating internal trackers, and learner records in a timely and accurate manner working closely with tutors, enrolment staff, compliance staff and management to identify learners who need additional support attending employer events, job fairs, recruitment sessions and training locations where required contributing to weekly progression meetings and reporting on learner outcomes, risks and employer activity What We Are Looking For We are looking for someone who is confident, organised and persistent. The ideal candidate will have experience in one or more of the following areas: recruitment consultancy construction recruitment employer engagement learner progression job brokerage employability support training provider recruitment Experience in construction recruitment would be a strong advantage, as many of our learners progress into roles such as: Labourer Retrofit Installer Loft Insulation Installer Cavity Wall Insulation Operative Groundworks Operative Trainee Retrofit Assessor Construction Site Operative Employer-based trainee roles You do not need to be a construction expert, but you must be willing to understand the roles, speak confidently with employers and support learners who may be new to site-based work. Essential Skills and Experience The successful candidate must be able to demonstrate: experience speaking with employers, clients or hiring managers confidence making outbound calls and following up consistently strong candidate or learner management skills ability to support people with CVs, applications and interview preparation good organisational skills and attention to detail ability to manage a caseload and prioritise follow-up activity accurate record keeping and basic reporting skills confidence working towards targets and deadlines strong communication skills by phone, email and face-to-face a practical, professional and resilient approach Desirable Experience The following would be beneficial but not essential: experience in construction, retrofit, trades or industrial recruitment experience working with unemployed adults or career changers knowledge of Skills Bootcamps, funded training or adult education experience collecting outcome evidence for funded programmes experience using, learner management systems or recruitment databases existing employer contacts in construction, housing, retrofit, facilities management, logistics or related sectors What Makes This Role Different This role is suited to someone who enjoys recruitment but wants a role with more purpose. You will still be speaking to employers, matching candidates to vacancies and working to targets, but the focus is on helping learners move into sustainable employment after training. You will see the full journey: from a learner completing their course, to preparing for interview, meeting an employer and securing work. This role would suit: a recruitment consultant who wants a more meaningful role a construction recruiter who wants to move into training and employability an employability adviser who is commercially minded a job coach or progression officer who is confident with employers someone with strong people skills who can combine support with results Performance Expectations You will be expected to: maintain regular contact with assigned learners secure suitable employer interviews and job opportunities support learners to attend interviews and remain engaged record all employer and learner activity accurately collect compliant evidence of interviews, offers and job starts contribute to learner progression targets across funded contracts escalate learners at risk of disengagement provide clear weekly updates to management on performance, risks and next steps Why Join Quack Recruitment & Training? You will be joining a growing provider with active delivery across construction, retrofit and green skills. We are expanding our learner progression and employer engagement function and are looking for someone who can make a direct impact. This is a practical, hands-on role where your work will directly help learners into employment and support employers to access trained, motivated candidates. We offer: a supportive internal team across enrolment, tutoring, compliance and management a role with clear purpose and measurable impact performance bonus opportunities linked to learner outcomes and compliant evidence How to Apply Please apply with your CV and a short covering note explaining your experience in recruitment, employer engagement, learner progression or employability support. We are particularly interested in hearing from candidates with experience in construction recruitment, training provider progression, welfare-to-work, careers support or employer-facing recruitment roles.
Complaints and Information Officer Location : Hackney E8 Hybrid: 2 days in the office Pay : 188.55 Per Day PAYE / 254.08 Per Day Umbrella Start date :ASAP Length: 3 months DBS required About the Role Are you an expert in handling statutory complaints with a passion for driving service improvements and protecting the rights of children and families? The London Borough of Hackney is seeking a Complaints and Information Officer to step into a vital role within our Children and Education Directorate. In this role, you will serve as the primary operational point of contact for corporate and Children's Act complaints. You will use your deep knowledge of complaint standards to ensure fair resolutions for service users, act as a strategic thinking partner for leadership, and directly influence positive changes across our services. If you are ready to use your skills to champion the voice of children and young people, we want to hear from you! Key Responsibilities Complaint Investigations: Manage effective Stage 1 complaint investigations and contribute to Stages 2 and 3 processes. Conduct complex investigations and confidently challenge service managers to ensure objective, evidence-based outcomes. Strategic Insight and Learning: Monitor complaint trends and data to identify systemic failures, co-design intervention solutions to mitigate risk, and ensure that lessons learned are linked to our wider quality assurance frameworks. LGSCO and Legislation Expertise: Serve as a subject matter expert on statutory complaint legislation and the LGSCO code, leading on complex cases referred to the Ombudsman and determining the Council's position. Service User Engagement: Work directly with young people, parents, carers, advocates, and legal representatives to keep them fully informed about their complaint's progress. Team Leadership and Capacity: Provide official deputised line management and day-to-day supervision for up to two roles during manager absences or peak workloads. Provide additional support for Information Requests (FOIs and SARs) when needed. What We Are Looking For Experience: Significant experience managing complex, high-risk statutory complaint caseloads in a local authority setting. You also bring proven experience leading or supervising staff, resolving conflict, and managing administrative tracking systems. Knowledge: A comprehensive understanding of the Children's Act complaints procedures, LGSCO complaint handling codes, and Data Protection legislation (GDPR/FOI/SAR). Values-Driven Approach: Deep empathy for vulnerable children and families. An awareness of the impact of systemic and everyday racism and oppression, with a commitment to embedding anti-racist principles in your work. Communication and Negotiation: Strong written and verbal communication skills, with the ability to present complex data clearly to various audiences and manage sensitive conflicts. Qualifications: A degree, relevant professional qualification, or equivalent recent and relevant experience. Please Note: A satisfactory Disclosure and Barring Service (DBS) check is required for this role. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Jun 20, 2026
Seasonal
Complaints and Information Officer Location : Hackney E8 Hybrid: 2 days in the office Pay : 188.55 Per Day PAYE / 254.08 Per Day Umbrella Start date :ASAP Length: 3 months DBS required About the Role Are you an expert in handling statutory complaints with a passion for driving service improvements and protecting the rights of children and families? The London Borough of Hackney is seeking a Complaints and Information Officer to step into a vital role within our Children and Education Directorate. In this role, you will serve as the primary operational point of contact for corporate and Children's Act complaints. You will use your deep knowledge of complaint standards to ensure fair resolutions for service users, act as a strategic thinking partner for leadership, and directly influence positive changes across our services. If you are ready to use your skills to champion the voice of children and young people, we want to hear from you! Key Responsibilities Complaint Investigations: Manage effective Stage 1 complaint investigations and contribute to Stages 2 and 3 processes. Conduct complex investigations and confidently challenge service managers to ensure objective, evidence-based outcomes. Strategic Insight and Learning: Monitor complaint trends and data to identify systemic failures, co-design intervention solutions to mitigate risk, and ensure that lessons learned are linked to our wider quality assurance frameworks. LGSCO and Legislation Expertise: Serve as a subject matter expert on statutory complaint legislation and the LGSCO code, leading on complex cases referred to the Ombudsman and determining the Council's position. Service User Engagement: Work directly with young people, parents, carers, advocates, and legal representatives to keep them fully informed about their complaint's progress. Team Leadership and Capacity: Provide official deputised line management and day-to-day supervision for up to two roles during manager absences or peak workloads. Provide additional support for Information Requests (FOIs and SARs) when needed. What We Are Looking For Experience: Significant experience managing complex, high-risk statutory complaint caseloads in a local authority setting. You also bring proven experience leading or supervising staff, resolving conflict, and managing administrative tracking systems. Knowledge: A comprehensive understanding of the Children's Act complaints procedures, LGSCO complaint handling codes, and Data Protection legislation (GDPR/FOI/SAR). Values-Driven Approach: Deep empathy for vulnerable children and families. An awareness of the impact of systemic and everyday racism and oppression, with a commitment to embedding anti-racist principles in your work. Communication and Negotiation: Strong written and verbal communication skills, with the ability to present complex data clearly to various audiences and manage sensitive conflicts. Qualifications: A degree, relevant professional qualification, or equivalent recent and relevant experience. Please Note: A satisfactory Disclosure and Barring Service (DBS) check is required for this role. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Connect2Hackney is the internal talent team for the London Borough of Hackney. We connect outstanding professionals with career-defining roles that directly impact our vibrant, diverse community. We are currently seeking a visionary leader to join our Children & Education directorate in a pivotal management role. If you are a strategic thinker who champions equity, thrives in a fast-paced civic environment, and knows how to turn service feedback into continuous organisational improvement, we want to hear from you. The Role As the Strategy & Governance Manager , you will provide the strategic leadership and operational oversight needed to integrate our Strategy & Governance and Complaints & Feedback functions. This is a high-profile role where you will direct the overall workflow of strategic projects, corporate and Member-level governance, statutory complaints (including LGSCO enquiries), and digital content development. You will act as a trusted advisor to Heads of Service and Senior Managers, ensuring that the Children & Education directorate remains politically astute, compliant, and deeply connected to the needs of Hackney's residents. Key Responsibilities Line-manage and empower a multidisciplinary team, including a Complaints & Feedback Manager, Strategy & Governance Officers, and a Web Content Manager. Analyse learning from complaints and feedback to inform strategic direction and quality assurance frameworks across the directorate. Oversee Member liaison activity, quality-assure monthly briefings, and manage the pipeline of agenda items for Council and Cabinet meetings. Take ownership of the Children & Education Directorate Risk Register, coordinate Business Continuity Plans, and collaborate on the Annual Governance Statement. Systematically collaborate across the Council network; embed trauma-informed practices; and maintain a resolute, proactive commitment to anti-racism in all policies and procedures. About You We are looking for an inspiring leader who balances technical expertise with excellent interpersonal skills. To thrive in this role, you should possess: Experience leading, motivating, and developing a team to deliver against complex strategic plans. Significant experience overseeing governance, corporate complaints, information requests (GDPR/FOI/SAR), and digital content. Experience building positive relationships with elected members and navigating the balance between political drivers and strategic priorities. A track record of driving cultural change, interpreting vision into delivery, and implementing automated workflow tracking systems. Practical experience managing budgets (up to 1M) and navigating risk assessment frameworks. Working with the London Borough of Hackney Hackney is a place like no other. We are proud of our diverse workforce and deeply committed to creating an inclusive environment. In this role, you will be expected to actively challenge discrimination and promote a culture of learning, growth, and self-reflection. We offer a flexible working framework to meet service demands, a central location at the Hackney Service Centre, and a genuine opportunity to shape the future of Children & Education services in London Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Jun 20, 2026
Seasonal
Connect2Hackney is the internal talent team for the London Borough of Hackney. We connect outstanding professionals with career-defining roles that directly impact our vibrant, diverse community. We are currently seeking a visionary leader to join our Children & Education directorate in a pivotal management role. If you are a strategic thinker who champions equity, thrives in a fast-paced civic environment, and knows how to turn service feedback into continuous organisational improvement, we want to hear from you. The Role As the Strategy & Governance Manager , you will provide the strategic leadership and operational oversight needed to integrate our Strategy & Governance and Complaints & Feedback functions. This is a high-profile role where you will direct the overall workflow of strategic projects, corporate and Member-level governance, statutory complaints (including LGSCO enquiries), and digital content development. You will act as a trusted advisor to Heads of Service and Senior Managers, ensuring that the Children & Education directorate remains politically astute, compliant, and deeply connected to the needs of Hackney's residents. Key Responsibilities Line-manage and empower a multidisciplinary team, including a Complaints & Feedback Manager, Strategy & Governance Officers, and a Web Content Manager. Analyse learning from complaints and feedback to inform strategic direction and quality assurance frameworks across the directorate. Oversee Member liaison activity, quality-assure monthly briefings, and manage the pipeline of agenda items for Council and Cabinet meetings. Take ownership of the Children & Education Directorate Risk Register, coordinate Business Continuity Plans, and collaborate on the Annual Governance Statement. Systematically collaborate across the Council network; embed trauma-informed practices; and maintain a resolute, proactive commitment to anti-racism in all policies and procedures. About You We are looking for an inspiring leader who balances technical expertise with excellent interpersonal skills. To thrive in this role, you should possess: Experience leading, motivating, and developing a team to deliver against complex strategic plans. Significant experience overseeing governance, corporate complaints, information requests (GDPR/FOI/SAR), and digital content. Experience building positive relationships with elected members and navigating the balance between political drivers and strategic priorities. A track record of driving cultural change, interpreting vision into delivery, and implementing automated workflow tracking systems. Practical experience managing budgets (up to 1M) and navigating risk assessment frameworks. Working with the London Borough of Hackney Hackney is a place like no other. We are proud of our diverse workforce and deeply committed to creating an inclusive environment. In this role, you will be expected to actively challenge discrimination and promote a culture of learning, growth, and self-reflection. We offer a flexible working framework to meet service demands, a central location at the Hackney Service Centre, and a genuine opportunity to shape the future of Children & Education services in London Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
