16 jobs found

Individual giving manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. About the Role We are looking for an experienced Individual Giving Manager to lead the development and delivery of our supporter acquisition and retention strategies. This is a full time, permanent role working on a hybrid basis with 2 days per week in our London office. This is a varied and hands-on role where you will lead multi-channel campaigns with a focus on new product development and supporter journeys, driving supporter growth, income and lifetime value. The Individual Giving & Legacies team is a key driver of voluntary income at Sense. We are an ambitious and growing team, focused on increasing supporter engagement and long-term income. You will play a key role in shaping our individual giving programme and the growth of digital fundraising activity, testing new ideas, improving performance and ensuring our supporters feel inspired and connected to our work. Key Responsibilities Develop and deliver supporter acquisition and retention strategies, plans and budgets. Lead multi-channel fundraising campaigns across direct mail, digital, DRTV, telemarketing and face-to-face. Drive income growth and maximise value of supporters. Develop engaging fundraising propositions and creative campaign content. Lead ongoing testing, learning and innovation across products, audiences and channels. Manage income and expenditure budgets, with responsibility for forecasting and reporting. Build and manage relationships with external agencies and suppliers. Collaborate across fundraising, marketing and the wider organisation to identify new opportunities. Ensure all activity is compliant with fundraising regulations and data protection legislation. About You We re looking for a confident and data-driven fundraiser with strong experience in multi-channel individual giving and direct marketing. You ll be both strategic and hands-on, comfortable managing campaigns end-to-end while continuously improving performance through insight and innovation. You will bring: Proven experience delivering successful individual giving or direct marketing campaigns. Strong multi-channel experience (e.g. direct mail, digital, DRTV, telemarketing, face-to-face). Experience managing budgets, forecasting and reporting on performance. Strong analytical skills, including segmentation, targeting and campaign optimisation. Experience managing agencies and external partners. Excellent communication and stakeholder management skills. Experience leading or mentoring team members. Experience with prize-led fundraising would be beneficial but is not essential. About Sense Sense is a leading disability charity, here to break down barriers alongside disabled people with complex needs. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Together, we drive change, building a future where everyone has the power, choice and control to live the lives we choose. We re proud to be a Disability confident leader and a charity where people can grow their skills and careers in a supportive, flexible environment. Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement. To apply Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview, in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying. Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time. Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role. For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

Individual Giving Manager Location: Hybrid (with travel to London as required) Salary: Up to £40,000 per annum Hours Per Week : 35 Closing date: 25/06/2026 A re you a creative, results-driven fundraiser with a passion for growing supporter engagement? Join the organisation as their Individual Giving Manager and play a key role in building lasting relationships with supporters while driving sustainable income that changes lives. About Them At the organisation, they believe everyone deserves the opportunity to live a full and flourishing life. Guided by their core values - Open, Enabling, Inclusive and Courageous - they deliver high-quality disability services across adult care, children's care and education. They are committed to going the extra mile-creating opportunities for people to thrive, achieve independence, and feel part of their community. The Role As Individual Giving Manager, you will lead the development and delivery of innovative, multichannel campaigns to attract, engage, and retain supporters-helping to secure long-term income for the organisation. Key responsibilities include: Driving the acquisition of new supporters and maximising lifetime value Delivering impactful multichannel campaigns (digital, direct mail, DRTV, telemarketing, face-to-face, and radio) Growing regular giving, cash donations and gaming income streams Reactivating lapsed supporters and improving conversion journeys Creating compelling onboarding and supporter experiences Supporting retention activity including appeals and newsletters You'll work closely with the Head of Individual Giving, bringing fresh ideas, data-driven thinking and a passion for innovation. What They're Looking For Proven experience in individual giving, fundraising or direct marketing Strong track record of delivering successful acquisition campaigns Creative, strategic thinker with a results-driven mindset Confident managing multiple campaigns and channels Passion for supporter experience and long-term relationship building What You'll Get in Return They recognise that their people are their greatest asset-and they're committed to rewarding your impact: Recognition & Reward - including vouchers up to £50 Excellent training and development opportunities Generous annual leave - 25 days + bank holidays (rising to 28 days + BH) Pension scheme Death in service scheme Employee Assistance Programme Why Join Them? Because every interaction, every connection, every opportunity - they create adds up. From friendship to independence, from challenges overcome to new experiences, they believe it's the sum of many things that makes life meaningful. At the organisation, you'll be part of a team that empowers people to take part, contribute and be valued. Their Commitment The organisation is the disability charity that's committed to enabling children, young people and adults to live a life that adds up for them. What makes life liveable is never down to just one thing - it's the sum of many things. From friendship to fun; from companionship to community; from a great chat to a challenge overcome, it all adds up - to the organisation. Through a wide range of disability care, special education, and rehabilitation services they promote inclusion and wellbeing for all. Together, they work to see people take part, contribute and be valued. They put the elements in place that all add up to connected lives. The organisation is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. All offers of employment are subject to an enhanced DBS/Access NI check. The organisation is committed to the Disability Confident Scheme and to equal opportunities therefore they welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply.

About us We are UCL: a diverse community with the freedom to challenge and think differently. The world urgently needs solutions to diverse problems. UCL was founded 200 years ago on the generosity of a collective of people who believed in an institution that could drive forward those solutions. The world needed collective support then, and it needs it again now. In response, UCL has launched , our biggest philanthropic and engagement campaign yet. Here, it will happen sets out our ambitions to solve global health, societal, climate and education challenges in UCL's next century. Here, we have the determination to double down on our discoveries, translate our innovations into impact and inspire the citizens of the future. There has never been a more exciting time to join UCL Advancement. We are a team of exceptionally ambitious, creative and passionate individuals who work together to achieve remarkable things with a global impact, and we would love for you to be part of this exciting journey and our success. Here, it will happen . About the role As Regular Giving Manager, you will play a key role in the continued development and growth of UCL's Regular Giving programme. Working closely with colleagues across Advancement, you will help deliver compelling fundraising appeals and stewardship communications that inspire support from UCL's global alumni and supporter community. This is an exciting opportunity to join a growing team following the successful relaunch of the Regular Giving programme. You will project manage multi-channel fundraising campaigns, work with data and audience insight to improve performance, and help build sustainable income streams that support UCL's mission and ambitions. We are happy to consider applications to work on a part-time/flexible basis wherever possible. This role is eligible for hybrid working with a minimum of 20% on site. To find out more about the role, please contact Elli Pugh: . Please use the attach cover letter upload option to tell us how you meet the essential and desirable criteria in the person specification. First-round interviews will be held remotely on Tuesday 21 July. For more information about UCL Advancement, please visit: About you You will have experience delivering successful direct marketing fundraising campaigns and a strong understanding of donor acquisition, stewardship and retention activity. You will be comfortable managing multiple projects simultaneously and working across a variety of channels including digital and print communications. You will have experience working collaboratively with colleagues, suppliers and creative teams to develop engaging fundraising materials, alongside the ability to use data and insight to evaluate performance and identify opportunities for improvement. You will be an organised and proactive project manager with excellent communication skills, a strong attention to detail and a commitment to delivering an excellent supporter experience. We are pleased to accept applications from individuals who possess transferable skills and experience drawn from sectors outside of Higher Education. What we offer We know that our people are our greatest asset and in return we provide an empowering environment where personal and professional growth is invested in. We offer agile working and flexibility around working hours. Working with some of the greatest intellects in the world, UCL also offers a generous pension scheme and holiday allowance, plus closure days and bank holidays. Visit to find out more. As well as the exciting opportunities this role presents we also offer some great benefits some of which are below: 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days) Additional 5 days' annual leave purchase scheme Defined benefit career average revalued earnings pension scheme (CARE) Cycle to work scheme and season ticket loan Immigration loan Relocation scheme for certain posts On-Site nursery On-site gym Enhanced maternity, paternity and adoption pay Employee assistance programme: Staff Support Service Discounted medical insurance Our commitment to Equality, Diversity and Inclusion As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce.

Individual Giving Manager Location: Hybrid (with travel to London as required) Salary: Up to £40,000 per annum Hours Per Week : 35 Closing date: 25/06/2026 A re you a creative, results-driven fundraiser with a passion for growing supporter engagement? Join Shaftesbury as our Individual Giving Manager and play a key role in building lasting relationships with supporters while driving sustainable income that changes lives. About Us At Shaftesbury, we believe everyone deserves the opportunity to live a full and flourishing life. Guided by our core values Open, Enabling, Inclusive and Courageous we deliver high-quality disability services across adult care, children s care and education. We are committed to going the extra mile creating opportunities for people to thrive, achieve independence, and feel part of their community. The Role As Individual Giving Manager, you will lead the development and delivery of innovative, multichannel campaigns to attract, engage, and retain supporters helping to secure long-term income for Shaftesbury. Key responsibilities include: Driving the acquisition of new supporters and maximising lifetime value Delivering impactful multichannel campaigns (digital, direct mail, DRTV, telemarketing, face-to-face, and radio) Growing regular giving, cash donations and gaming income streams Reactivating lapsed supporters and improving conversion journeys Creating compelling onboarding and supporter experiences Supporting retention activity including appeals and newsletters You ll work closely with the Head of Individual Giving, bringing fresh ideas, data-driven thinking and a passion for innovation. What We re Looking For Proven experience in individual giving, fundraising or direct marketing Strong track record of delivering successful acquisition campaigns Creative, strategic thinker with a results-driven mindset Confident managing multiple campaigns and channels Passion for supporter experience and long-term relationship building What You ll Get in Return We recognise that our people are our greatest asset and we re committed to rewarding your impact: Recognition & Reward including vouchers up to £50 Excellent training and development opportunities Generous annual leave 25 days + bank holidays (rising to 28 days + BH) Pension scheme Death in service scheme Employee Assistance Programme Why Join Shaftesbury? Because every interaction, every connection, every opportunity we create adds up. From friendship to independence, from challenges overcome to new experiences, we believe it s the sum of many things that makes life meaningful. At Shaftesbury, you ll be part of a team that empowers people to take part, contribute and be valued. Our Commitment Shaftesbury is the disability charity that s committed to enabling children, young people and adults to live a life that adds up for them. What makes life liveable is never down to just one thing - it s the sum of many things. From friendship to fun; from companionship to community; from a great chat to a challenge overcome, it all adds up to Shaftesbury. Through a wide range of disability care, special education, and rehabilitation services we promote inclusion and wellbeing for all. Together, we work to see people take part, contribute and be valued. We put the elements in place that all add up to connected lives. Shaftesbury is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. All offers of employment are subject to an enhanced DBS/Access NI check. Shaftesbury is committed to the Disability Confident Scheme and to equal opportunities therefore we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. To Apply If you feel you are a suitable candidate and would like to work for Shaftesbury, please click apply to be redirected to our website to complete your application.

We are looking for a Supporter Engagement Manager to drive growth in the Individual Giving programme through a mix of acquisition and retention campaigns. This is a hybrid role with 3 days a week in the North London office. The team can consider 4 or 5 days a week. The Charity A warm and collaborative hospice, with offices are in an incredible new purpose built building in a beautiful nature reserve. The team are on site with patients and community they support and it is a warm, collaborative space. The team of 40 raise £4.7m. The Role With support from the Head of Supporter Engagement and the Supporter Engagement Officer, you would develop and deliver the annual Individual Giving programme including acquisition and retention activities. Manage the Door-to-Door Supporter recruitment campaign and the external F2F agency relationship. Take responsibility for growing the Lotteries programme through a rolling programme of promotions to existing and potential Supporters. Lead on digital campaigns to recruit and retain new supporters. With support, produce annual Individual Giving budgets and monitor performance against agreed targets on a rolling basis. Line manage the Supporter Engagement Officer, who oversees primarily challenge events activities. The Candidate Demonstrable experience of successfully managing Individual Giving and Supporter stewardship programmes and budgets. Demonstrable experience of developing and delivering digital campaigns. Experience of developing supporter segmentation strategies and working with a CRM. Please note applications are being reviewed on a rolling basis. The hospice offer fantastic benefits including: 12 weeks full pay, followed by 1 4 weeks half pay. Paternity leave 3 weeks full pay (statutory qualifying & length of service applies). Additionally, paid leave for miscarriage 5 days for the individual or 2 days for a partner. Salary sacrifice scheme offering the opportunity to purchase a bike and accessories. Employees with caring responsibilities entitled to 2 days paid carers leave, to support a dependant. Free local parking, and discounted lunches. Each employee receives suitable training and development opportunities. Life Assurance (Death in Service). Blue Light card offering discounts at various popular brands and stores. Up to 6% matched pension. IMPORTANT NOTE Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future. We apologise that we cannot contact everybody in person but thank you in advance for your interest. Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Supporter Acquisition & Development Manager Reporting to: Head of Fundraising Location: Hybrid / Leatherhead (UK-wide considered) Salary: £35,000 £40,000 (dependent on experience) Role purpose This is a critical, income-generating role responsible for growing Perennial s Individual Giving programme and increasing unrestricted income, with a primary focus on supporter acquisition and on supporter development and retention. This role translates strategy into delivery by converting audiences into supporters, and supporters into income, so our Services team can provide meaningful impact in people s lives and income into meaningful impact. You will own and deliver acquisition income targets, and working with our Marketing team lead on the development of audience-led, multi-channel campaigns that attract, convert and retain supporters. This is an opportunity to build and scale Perennial s Individual Giving programme from an early stage, shaping propositions, channels and supporter journeys to drive sustainable growth. Working closely with our marketing and digital teams, you will turn awareness of Perennial into measurable income and long-term supporter value. Key responsibilities 1. Acquisition strategy, income ownership & growth Develop and deliver a data-led Individual Giving acquisition strategy, aligned to organisational income goals Own and deliver annual acquisition income targets, with clear accountability for ROI and performance Plan and work with our Marketing and Digital teams to deliver integrated, multi-channel campaigns, leading on the who and the why Build and scale regular giving acquisition, as a core long-term income stream Develop, test and refine compelling fundraising propositions that convert audiences into donors Work collaboratively to identify, test and scale new acquisition channels and opportunities Manage and optimise an acquisition budget, ensuring strong return on investment 2. Audience insight, segmentation & targeting Identify and prioritise high-value target audiences, including horticulture professionals, industry supporters and the wider public Develop clear audience segments and personas, based on behaviours, motivations and values Use CRM and campaign insight to drive targeted, personalised acquisition activity Ensure all activity is audience-led, insight-driven and performance-focused 3. Campaign delivery, testing & optimisation Lead end-to-end campaign delivery from planning through to evaluation and optimisation, working with Marketing to deliver effective branded, cross channel content. Implement a test-and-learn approach, continuously improving messaging and targeting Monitor and report on key performance metrics, including CPA,ROI and LTV Extend campaign lifecycles and maximise value through integrated, multi-channel planning 4. Supporter development & retention Design and deliver effective supporter journeys, moving individuals through a typical supporter lifecycle Deliver high-quality stewardship and supporter care, including welcome journeys Support progression into regular giving and mid-value giving Lead the development of legacy giving within the fundraising programme, working closely with the Head of Fundraising to build a sustainable pipeline. 5. Content, propositions & engagement Lead the development and testing of fundraising propositions that clearly communicate impact, urgency and relevance to the horticulture sector Work with Marketing & Communications to deliver storytelling-led, conversion-focused content Ensure messaging is audience-specific, emotionally engaging and income-driven 6. Data, CRM & insight Work closely with Data/CRM colleagues to ensure accurate segmentation and data selection and develop effective campaign tracking and reporting Use data and insight to optimise campaign performance, enhance audience targeting and conversion rates, and increase overall supporter lifetime value. Ensure all fundraising activity complies with relevant regulations and standards, including General Data Protection Regulation (GDPR), Fundraising Regulator guidance, and Gift Aid requirements. Scope & resources Responsibility for Individual Giving acquisition performance and income growth Management of an annual acquisition budget (to be developed and scaled) Access to internal expertise across fundraising, marketing, digital and data Opportunity to shape agency relationships and campaign delivery Success measures (KPIs) Delivery of annual acquisition income targets Growth in new supporters and donors recruited Improved cost per acquisition (CPA) Increased conversion rates and ROI Growth in regular giving numbers and value Improved retention and lifetime value (LTV) Person Specification Essential experience Proven track record of delivering successful acquisition or Individual Giving campaigns that meet income or growth targets Experience managing multi-channel marketing or fundraising campaigns Good understanding of digital acquisition and direct marketing techniques Experience managing budgets and analysing performance data Experience using CRM systems for segmentation, targeting and reporting Skills & competencies Strong commercial and income-driven mindset Excellent analytical and data interpretation skills Ability to translate insight into high-performing campaigns Strong project and campaign management skills Personal attributes Results-driven, proactive and accountable Comfortable working in a target-driven, performance-focused environment Collaborative and solutions-oriented Motivated by delivering measurable impact through income generation Interest in horticulture or the outdoors (desirable) Why join Perennial This is a unique opportunity to build and shape a growing Individual Giving programme within a respected national charity supporting people across the horticulture industry. You will play a central role in turning engagement into income, helping ensure more people can access vital support before crisis happens. The role offers: Real ownership and accountability Opportunity to shape strategy and delivery Scope to grow income and to make a tangible difference to people s lives

Hybrid / High Wycombe HP13 (minimum of one day per week on site) £38,000 - £42,000 FTE + £312 working-from-home allowance We re looking for a talented Individual Giving Manager to join the Fundraising & Communications Cluster at Embrace. The Fundraising & Communications Cluster comprises expertise in fundraising, marketing, communication, trading (web shop), supporter engagement and retention. Working collaboratively, we serve our supporters by providing authentic and engaging communications inspiring active social witness, engagement and giving to charity . The Fundraising & Communications Cluster strengthens Embrace s communication, education, and fundraising efforts to drive growth, so that more people engage with our content, more donors are attracted to support, and the UK church is more deeply engaged with the cause - enabling us to fund more work in the region and generate a deeper understanding of Christian service in the Middle East. As Individual Giving Manager, you ll help us grow sustainable income by keeping individual supporters inspired, informed and engaged - so they give again, stay longer, and deepen their support. You will deliver an excellent supporter journey experience, project managing engaging and compelling direct and digital individual giving activity (including but not limited to appeals, regular giving conversion & upgrade, lapsed reactivation) and incorporating legacies marketing, raising more than £1m voluntary income each year. What success looks like: Higher Life-Time Value (LTV): more second gifts, upgrades and cross channel giving; stronger legacy pipeline. Lower churn: reduced lapse rates for cash and regular givers. Better donor experience: faster thank yous, clearer impact reporting, higher satisfaction with fewer complaints/optouts. Sustainable mix: growth in regular giving and mid-value segments; predictable, repeatable income. Key Responsibilities: Supporter Experience & Journeys Map and continually improve journeys: welcome second gift; regular giving nurture/upgrade; mid-value; legacy prospecting; lapsed reactivation; complaint recovery. Set cadence and channel mix (email, mail, phone, SMS, social, events, digital) for consistent, donor first communications in appropriate channels and accessible formats. Donor-first approach: clear, inclusive language; accessible formats; low friction giving/retention flows and personalisation e.g. name, last gift, interests, location, project etc. Collaborate with Content & Communications colleagues to deliver content that shares the impact of support i.e. what donors make possible and Embrace s brand story. Segmentation, Testing & Insight Track Regular Giving net growth; diagnose attrition drivers and fix root causes; maintain acceptable Return on Investment (ROIs). Lead supporter segmentation (by behaviour & interest) and A/B testing (offer, timing, upgrade prompts). Adopt an evidence-based, test and learn approach; analyse appeals, campaign performance and share insights to drive decisions. Work with colleagues to build insight dashboard and understanding of retention. Mid Value & Legacy Development Steward mid value donors with tailored journeys; warm handovers to and from Major Giving Manager. Develop and test legacy propositions and routes to market to grow enquiries and pledges. Acquisition & Cross Sell Project manage individual giving product development and testing; identify new audiences and routes to market. Collaborate with Web Shop team and the Digital Marketing Campaigns Manager to optimise Alternative Gifts and cross-sell opportunities focusing on a digital first approach. Cross-Team Collaboration Work closely with the Supporter Experience Team to ensure that supporter journeys are being optimised and feedback from supporters is being captured and acted upon. Commission and work with the CRM and Systems Manager to develop clear and understandable dashboards, ensuring that the insights are used to develop plans and measure performance. Closely liaise with the Legacy administration team, working with them to ensure the packs and information are up to date and legacy marketing information complies with the latest Institute of Legacy Management standards. Develop an understanding of the Partner projects and Advocacy agenda, ensure all supporter briefings are aligned to agreed messaging. Organisation-wide Contribution Model Embrace s values of trust, respect, integrity, and compassion. Uphold safeguarding responsibilities and compliance with GDPR and charity regulations. Actively support cross-team collaboration and organisational goals. Maintain CRM hygiene. Qualifications, Experience & Knowledge: Educated to degree standard or equivalent (E.g. practical experience within fundraising). Member of Chartered Institute of Fundraising. Proven individual giving or CRM led retention experience in a charity, membership or subscription context. Hands on journey design and automation. Strong data literacy: segmentation, dashboards (CRM/Excel), test and learn. Excellent written communication able to brief compelling, impacted content and clear supporter updates. Practical project management; calm under pressure; collaborative and solutions focused. Working knowledge of GDPR/PECR and best practice supporter care. Experience stewarding mid-value supporters and legacy pipelines. Experience with payment recovery tools and card update flows. Familiarity with UK charity sector metrics and fundraising codes of practice. Personal qualities: Donor-first mindset, inclusive and empathetic. Curious, evidence driven, and comfortable iterating. High integrity, discretion and good judgment. Highly motivated and results driven. Ability to work under pressure and manage competing priorities. Passionate about the work of Embrace, with the ability to enthuse and engage others. A natural collaborator who enjoys working as part a team to deliver organisation wide objectives. Tools & systems: CRM Dashboards & analysis. Payments: Direct Debit management, card updater/failed payment recovery. Microsoft 365 (Teams, SharePoint, Planner), project boards. If this sounds like you, please apply on our vacancies page. Closing date: 5.00pm on Wednesday, 15 July 2026. We reserve the right to close this vacancy and conduct interviews in advance of the closing date should suitable applications be received. Embrace the Middle East is an equal opportunity employer. In line with our recruitment policy, we are committed to attracting and selecting staff solely based on merit- skills, qualifications, and ability to perform- regardless of age, race, gender, disability, sexual orientation, religion, or socioeconomic background. Our recruitment process is structured, transparent, and designed to eliminate bias, ensuring that every candidate receives fair treatment and consideration. All job opportunities are advertised openly, and selection decisions are based on clear, pre-defined criteria and objective assessment methods. We stand by the values of dignity, fairness, and inclusion in all our communications and activities.

Join Isabel Hospice as our Individual Giving Retention Officer and help ensure our donors feel valued, connected and inspired to continue supporting compassionate hospice care across eastern Hertfordshire. About the role As Individual Giving Retention Officer, you ll play an important role in helping Isabel Hospice grow sustainable income by strengthening the relationships we have with our individual supporters. Working closely with the Individual Giving Manager, you ll support the delivery of engaging supporter journeys across post, email, phone and in-person communications. You ll help ensure donors receive timely, meaningful thank yous, impact updates and stewardship that show just how much their support matters. This is a part-time role with a clear focus on activity that makes the greatest difference to supporter retention, repeat giving and long-term engagement. From helping to re-engage donors, to supporting regular giving growth and using insight to improve communications, your work will help local people feel closer to the care they make possible. You ll also use CRM data to segment audiences, track supporter behaviour and help develop communications that are personal, relevant and effective. The attached job description highlights the role s focus on supporter stewardship, regular giving, data insight, cross-team working and excellent supporter experience. About you You ll be organised, proactive and confident communicating with supporters in a warm, professional and empathetic way. You ll enjoy building positive relationships and using insight to improve how people experience and engage with a charity they care about. You ll also have: Experience in fundraising, marketing, customer engagement or a relationship-based role Strong written and verbal communication skills, with the ability to engage and inspire supporters The ability to analyse data and use insight to improve performance Good organisational skills and the ability to manage multiple priorities Confidence speaking with supporters in person and on the phone A motivated, proactive and results-focused approach It would also be helpful if you have experience in individual giving, supporter journeys or donor retention, as well as experience using a CRM system such as Raiser s Edge. An understanding of fundraising principles, donor behaviour, UK fundraising regulations and GDPR would also be beneficial. What we offer A supportive, values-led team environment The chance to make a real difference to local families Ongoing professional development and training The opportunity to help supporters feel closer to the impact of their kindness The satisfaction of knowing your work helps provide compassionate end-of-life care across eastern Hertfordshire Benefits 27 days holiday plus bank holidays (pro rata) Pension and life assurance schemes Employee Assistance Programme for health and wellbeing support Cycle to work scheme Health Service Discounts Refer a friend bonus If you re ready to use your communication skills, creativity and supporter care experience to help build lasting relationships with donors, we d love to hear from you. We reserve the right to close this job earlier if sufficient applications are received, so please apply early to avoid disappointment. Successful applicants will be required to undertake a DBS check. For details of our inclusion statement, please see our website.

About The Role This is an exciting opportunity to join a newly structured Individual Giving team at a time of real investment and change. As Retention Manager, you ll play a key role in shaping and delivering supporter journeys that are insight-led, commercially focused and designed to maximise long-term engagement. Working across a wide range of campaigns and communications, you ll help create a seamless experience for supporters, ensuring activity is connected across acquisition, welcome, growth and retention. This is a role with genuine influence, where your ideas, planning and campaign delivery will directly contribute to sustainable fundraising growth. Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life. We re looking for someone who understands how to build effective supporter communications and can confidently manage campaigns from concept through to delivery and analysis. You ll work closely with internal stakeholders, agency partners and data teams to develop targeted, audience-focused campaigns that balance creativity with performance. With multiple projects running at once, you ll need to be highly organised, comfortable managing competing priorities and confident using insight, reporting and audience segmentation to shape decisions and optimise results. The successful candidate will bring strong experience from a fundraising, CRM or customer marketing environment, along with the ability to build relationships and influence at all levels. You ll be someone who enjoys working collaboratively, thrives in a fast-paced setting and takes a proactive approach to problem solving and campaign delivery. This role would suit an experienced campaign manager who is looking for a position with variety, visibility and the chance to help shape how supporter journeys are delivered within a major fundraising operation. Fundraising sits at the heart of The Royal British Legion s 10-year strategy, and we re investing in the people, skills and ideas that will drive growth and strengthen our support for the Armed Forces community. As one of the UK s most trusted and recognisable charities, we have the reach and ambition to make a real difference, and this is your chance to be part of it. Our Fundraising portfolio is broad and dynamic, spanning major corporate partnerships to our sector leading charity Lottery. We re investing in growth, evolving how we work, and putting supporters at the centre of everything we do. This is an exciting time to join us. You ll be part of a collaborative, forward-thinking team, helping shape the future of our fundraising and the impact we achieve together. If you are applying for multiple Fundraising roles at the same Officer or Manager title, you are welcome to use the same supporting statement across applications. However, we would encourage tailoring your statement where possible, particularly if applying for roles across different teams or titles. You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site. Employee benefits include - 28 day s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days Enhanced paid maternity, paternity and adoption leave Generous pension contributions, with Employer contributions ranging from 6% to 10% Range of flexible working options may be available, depending on your role Employee Assistance Programme providing confidential counselling, financial and legal advice Range of courses delivered by learning specialists to support your development goals and objectives Opportunities to volunteer Travel loans, Cycle to Work, and more! For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification. RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics. As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role. We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Our client Medway council is looking for an Assistant Team Manager to join their Children's social work team. MAIN PURPOSE OF JOB To assist and support the Team Manager in leading, managing and coaching a team and in supporting the team in safeguarding and promoting the wellbeing of vulnerable children and young people through the provision of high quality social work practice, supporting them to achieve their full potential, and living within their family if it is safe to do so. This post is non case holding. To improve outcomes for children by participating in effective partnership working and engagement and work collaboratively with a range of organisations, statutory and voluntary in delivering services to children and young people. Deputise for the Team Manager, supervise staff, and support the team practically and emotionally with oversight and support from the Team Manager. To be competent in all areas of the PCF- Advanced Social Worker level and The Knowledge and Skills Statement (KSS) for practice supervisors. ACCOUNTABILITIES Line management responsibility for 3 - 4 social workers and to deliver high quality supervision regularly to review case work and critically reflect on the work being undertaken. This includes case management oversight, and timely decision making, the effective implementation and review of children's plans and provides the opportunity to reflect and recognise areas of practice which are good or requires improvement and supports the ongoing learning and development of. The Team Manager will retain overall responsibility for the team.Complete and review performance development plans your supervisees which enhance individuals personal and professional development needs and contributes towards staff retention. Chair strategy, review, planning, professional and network meetings as appropriate. Maintain accurate and up to date records in line with Data Protection legislation (GDPR) and use Medway Council specific recording systems to promote effective case management. Benefits of working with Remedy A personal one-one service from your highly experienced dedicated consultant. Top tier supplier across London giving us first access to jobs Referral bonus - up to £250 per person placed. Double payrolls each week. Terms & Conditions apply You will be required to fully register with Remedy for all locum positions. Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vulnerable. Successful applicants will be required to undertake an Enhanced Disclosure via the DBS. Our objective is to be an equal opportunities employer and we welcome applications from everyone with suitable skills and ability regardless of race, colour, nationality, ethnic or national origin, gender, disability, sexual orientation, age, religion or belief. All applications will be accepted and reviewed solely on merit.

Merrifield Consultants is delighted to be partnering with a leading children's charity to find their new Supporter Engagement Manager, who will be responsible for leading and developing the organisation's Individual Giving programme, driving supporter acquisition, retention and stewardship activities to generate sustainable income growth. This is a key fundraising role with responsibility for delivering supporter engagement strategies, managing fundraising campaigns and strengthening long-term relationships with supporters. Job Title: Supporter Engagement Manager Organisation: Children's Charity Salary: 36,000 - 40,000 Office Location: North London Contract: Permanent, Full-time Working Pattern: Hybrid - 3 days in the office, 2 days from home Required: CV and Cover Letter Closing date: Friday 26th June 2026 Our client is a highly respected children's charity providing specialist support to children, young people and families facing significant challenges. The organisation has experienced sustained growth in recent years and is committed to delivering outstanding services whilst continuing to expand its reach and impact. This is an exciting opportunity to join a collaborative and ambitious fundraising team at a time of continued investment and development. Key Responsibilities: Lead the development and delivery of the organisation's Individual Giving programme, driving supporter acquisition, retention and lifetime value. Develop and implement supporter engagement and stewardship strategies that strengthen relationships and increase supporter loyalty. Manage regular giving recruitment activity, including agency relationships and supporter acquisition campaigns. Deliver integrated digital fundraising campaigns to attract, engage and retain supporters. Work closely with fundraising and data colleagues to develop effective segmentation strategies and supporter journeys. Oversee lottery and other individual giving products, identifying opportunities to increase participation and income. Monitor and evaluate fundraising performance, using insight and analysis to optimise future activity. Manage Individual Giving budgets and produce performance reports against agreed income targets. Collaborate across fundraising, communications and engagement functions to maximise supporter engagement opportunities. Line manage and support a direct report, fostering professional development and high performance within the team. Skills and Experience: Proven success managing Individual Giving programmes and delivering supporter income growth. Strong experience of supporter stewardship, acquisition and retention strategies. Experience developing and delivering digital fundraising campaigns. Knowledge of CRM systems, supporter segmentation and data-led fundraising approaches. Experience managing fundraising budgets and analysing campaign performance. Excellent project management and organisational skills. Strong communication and stakeholder management abilities. Experience managing external fundraising suppliers or agencies would be advantageous. Previous line management experience is desirable. A passion for delivering excellent supporter experiences and creating meaningful engagement opportunities. If you're an experienced Individual Giving professional looking for a role where you can make a tangible difference whilst developing innovative supporter engagement programmes, we'd love to hear from you. If you're interested in finding out more, or applying for the role, please contact Stuart Milliner from Merrifield Consultants. We are committed to ethical recruitment practices and creating an inclusive recruitment process. We strongly encourage applications from people of all backgrounds, including those from diverse and minority communities. We believe that a diverse workforce drives innovation and enables organisations to create meaningful impact. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

Senior Account Manager - £40,000 - £45,000 per annum We are Mantra Learning , one of the UK's leading logistics learning and development organisations. We are an Ofsted grade 2 independent training provider who have specialised in providing training within the sector for over 58 years. The Manchester site is well established as one of the largest specialist logistics training facilities in the UK. Through our two key brands, The Job Gym and The National Logistics Academy we help thousands of individuals each year to gain new skills. This enables our learners to obtain employment within the logistics sector and drives the long-term growth of the industry. We work with some of the biggest brands in the country, including ALDI, GXO and Travis Perkins, delivering approximately 400 Apprenticeships and over 1000 HGV licences each year. The organisation is dedicated to deliver programmes that develop the 'Skills, Knowledge and Behaviours to enable learners to thrive in life and work'. We have an exciting opportunity for a Senior Account Manager to join our friendly team. The position is full-time, working 37.5 hours a week based in Middleton, Greater Manchester. Duties include but will not be limited to: Strategic Account Leadership Lead and grow complex national accounts, building trusted relationships with senior and executive stakeholders. Drive customer success through cross-functional collaboration, escalation management, and long-term partnership development. Identify opportunities for account growth, retention, and strategic expansion. Sector Expertise Apply knowledge of logistics, transport, supply chain, and workforce development to address employer challenges. Leverage expertise in apprenticeships, skills, training, and funded learning to design effective workforce solutions. Develop talent pipelines and workforce strategies that support employer growth and skills needs. Business Development & Market Engagement Generate new opportunities through networking, industry engagement, and strategic relationship building. Represent the organisation at industry events and employer forums to enhance market presence and commercial growth. Identify employer needs and deliver commercially viable training and workforce solutions. Leadership & Influence Mentor colleagues, share best practice, and support high-performing sales and account management teams. Apply strategic account planning and stakeholder management to strengthen relationships and maximise growth. Influence stakeholders at all levels to achieve positive business and customer outcomes. Commercial & Operational Excellence Manage strategic accounts, ensuring service delivery, contractual compliance, and sustainable growth. Use data and insights to monitor performance, mitigate risks, and drive continuous improvement. Deliver exceptional customer experiences while expanding employer partnerships across multiple services. Education & Knowledge Educated to Level 3 or above (or equivalent experience). Knowledge of the logistics, transport, or supply chain sectors, including workforce challenges and skills needs. Understanding of apprenticeships, employer-funded training solutions, and workforce planning. Experience of strategic account management, stakeholder engagement, and account planning. Strong commercial awareness and ability to identify business development opportunities. Proficient in CRM systems, Microsoft Office, and digital communication tools. Company Benefits Generous time off - 31 days' holiday including bank holidays, giving you plenty of time to recharge Free eye care vouchers - because your health matters Great social scene - enjoy subsidised team events, from summer celebrations to festive Christmas parties Grow your career - access to a structured training package, including support for teaching qualifications Hassle-free travel - free on-site parking available Employee Car Repair Scheme - access reduced-cost car maintenance to keep you moving Pension scheme - helping you plan for your future Rewarding your success - discretionary profit-related bonus scheme Wellbeing first - ongoing health & wellbeing initiatives to support you inside and outside of work Making a difference - be part of our commitment to net zero and sustainability Affordable healthcare - access to a cost-effective health plan Support when you need it - 24/7 Employee Assistance Programme offering confidential advice and guidance Mantra Learning Ltd is an equal opportunity employer and we welcome applications regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex and sexual orientation. This organisation is committed to safeguarding and promotes the welfare of all learners and expects all staff to share this commitment. We also prioritise the safeguarding and welfare of all staff. The successful applicant will be required to agree to all necessary checks such as providing sufficient employment references and providing proof of the right to work in the UK. A Disclosure and Barring Service check will be carried out for all successful applicants. If this is the role you're looking for please apply today!

Farleigh Hospice is a high-performing charity, providing compassionate care and support to adults living with life-limiting illnesses in mid Essex, and bereavement support to their families and carers. We are now looking for a warm, organised and proactive Supporter Engagement and Insights Manager to help us deepen relationships with our supporters. This role is central to building a sustainable income base that allows Farleigh Hospice to continue providing vital support to people when and where they need us most. The role In collaboration with the Head of Communications and Director of Income Generation you will help develop Farleigh Hospice s supporter engagement and individual giving programme, with a focus on retention, growing regular giving and lifetime value. A key part of your role will be leading the development of our approach to supporter journeys and stewardship frameworks, working closely with the fundraising team to ensure a consistent and high-quality experience across all fundraising channels, and ensuring every supporter feels valued, motivated and connected to our mission. You will also support the communications and fundraising teams to analyse supporter data to ensure we are using insights to refine our activity and support the success of all income streams. Using your strong leadership and team management skills you will provide guidance, direction and support to the supporter engagement team, while delivering impactful campaigns, supporter journeys and stewardship touchpoints. This is an exciting time to join Farleigh Hospice. As we grow our supporter engagement programme, you will play a key role in enhancing supporter experience, developing our testing approach, and delivering high-performing campaigns. What we are looking for A highly motivated individual with: Significant experience in supporter management and /or individual giving fundraising A proven track record of growing supporters and regular income A proven track record of achieving income targets Significant experience delivering supporter journeys, stewardship and retention activity Strong leadership and team management experience Excellent communication, influencing and relationship-building skills Why apply for this role? We offer a great working environment, a competitive pay and benefit package, training and development opportunities and a strong team to support you. If you would like the opportunity to be part of a mission-driven organisation where your work has real impact, please view the full job description. Please note we are unable to accept CV s emailed direct please apply via the Farleigh website thank you. Farleigh Hospice is committed to creating an inclusive working environment where diversity is recognised and celebrated. To achieve this, we welcome applications from all sections of the community. Farleigh Hospice operates a six-month probation period. Positions may be subject to DBS Disclosure. Charity Registration No: 284670

Business Development Manager Maritime UK-Based (with regular visits to our company offices and customer sites) Salary of up to £75,000 per annum, depending on experience. This is an excellent opportunity for an experienced business development professional with a maritime defence background to join our forward-thinking organisation. With competitive earning potential supported by a generous bonus scheme, your success will be directly rewarded, giving you the chance to significantly boost your income as you grow the business. What s more, as our Business Development Manager, we ll give you the platform to fast-track your career, opening doors to bigger opportunities, greater responsibility, and the chance to make your mark as we continue to expand. What we re looking for - Previous experience in a similar business development role within the maritime defence industry - Proven success in developing, managing, and winning bids and proposals - Experience working with senior stakeholders and contributing to business growth strategies - A track record of building and managing strong client relationships within defence - Excellent communication skills - Willingness to travel within the UK and internationally as required - A bachelor s degree or equivalent, ideally in engineering or a related discipline Other organisations may call this role Sales Manager, Account Manager, Client Relationship Manager, Key Account Manager, Sales and Business Development Executive, Account Development Manager, Client Engagement Manager, BDM, Customer Relationship Manager, or Sales Development Manager. A bit about us At Allan Webb Ltd, we are a leading engineering consultancy with over 60 years of experience delivering asset optimisation services to clients across the defence, government, energy, pharmaceutical, and aerospace sectors, both in the UK and internationally. We re committed to conducting all our activities ethically, with a strong focus on human rights, sustainability, and social responsibility. Our Corporate Social Responsibility (CSR) policy reflects this commitment, ensuring we operate in a way that positively impacts both society and the environment. We truly champion agile working, believing that flexibility and wellbeing empower our people to perform at their best. What s more, we re proud supporters of the Armed Forces community, and we foster an inclusive, innovative workplace where individuals and teams can thrive. What we can offer you In addition to a competitive salary, we also offer a comprehensive benefits package that includes: - Annual bonus scheme - Agile/remote working arrangements - 33 days annual leave (incl. Bank Holidays) - Option to purchase additional annual leave - Regular training and personal development reviews - Investment in professional qualifications and training - Mentoring and coaching programmes - Inclusive and supportive work environment - Active ED&I networks and initiatives - Electric car scheme - Cycle to work scheme - Access to Perkbox (providing over 9,000 perks and benefits) - EAP - a confidential 24/7 service - Employee Referral Bonus (£1,000 following probation) - Payment for Professional Membership - Structured career development and professional accreditation support - Access to high-profile defence and engineering projects - Inclusive, team-oriented culture with a focus on technical excellence What the role involves As our Business Development Manager, you will drive growth by securing new business opportunities and strengthening relationships within the maritime defence sector. Specifically, you will focus on developing new customer relationships across ships, submarines, and wider defence markets while ensuring the retention and expansion of existing accounts through effective account management. Managing the full business development lifecycle, you will oversee everything from lead generation and campaign planning through to solution development, proposal preparation, pitching, negotiation, and closing opportunities successfully. Working closely with the senior leadership team, you will also contribute to shaping our future vision and strategy, identifying and planning new business opportunities across short-, medium-, and long-term horizons to support our ongoing growth. Please note, you will also need to have the following: - Existing right to live and work in the UK - Willingness to undergo a BPSS check prior to site access - Ability to hold, or eligibility to obtain, SC security clearance Webrecruit and Allan Webb Ltd are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you want to join us as a Business Development Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Are you a dynamic and experienced fundraiser looking for your next big challenge? We are seeking a strategic, creative, and driven individual to lead the Individual Giving programme at a well-established and values driven charity, As Head of Individual Giving , you will report directly to the CEO and lead a passionate team dedicated to inspiring individuals to support the charity s mission. You ll shape and deliver multi-channel fundraising campaigns that grow the organisation donor base, deepen supporter relationships, and drive sustainable income. This is a senior leadership role with significant influence across the organisation. You ll collaborate closely with heads of other departments to ensure fundraising is aligned with the charity mission delivery, communications, and international programmes. As a Head of Individual Giving you will: Head the strategic development and delivery of all individual giving activity. Oversee a diverse portfolio of appeals, ensuring campaign success across acquisition, retention, and stewardship. Drive innovation in supporter engagement, including regular giving, legacy marketing, and donor journeys. Manage key relationships with creative agencies, suppliers, and contractors. Ensure compliance with GDPR, Fundraising Regulator standards, and internal policies. Lead and develop a small, dedicated team including the Individual Giving Manager, Supporter Care Officer, and CRM Data Entry Officer. Oversee the fundraising CRM (Salesforce), ensuring data is accurate, insightful, and utilised to shape campaigns. To be successful, you must have experience: Significant experience in Direct Marketing, ideally within a charity. Proven success in individual giving and campaign management. Strong understanding of CRM systems, ideally Salesforce. Experienced team leader with excellent interpersonal skills. Ability to manage multiple projects, deadlines, and budgets. Excellent communication and copywriting skills. Salary: £54,000 per annum Location: London, hybrid working , 2 days in the office Contract: Permanent Closing date: 5th November at 9am Interview: 1st round interview 12th November 2nd round interview (if required) 13th November Recruitment process: Cv and Supporting Statement to If this sounds like you, then please do get in touch ASAP! As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Position: Senior Officer Direct Marketing Contract type: Fixed-term contract until October 2026 Salary: £ 36 448 per annum (FTE) Hours: Full time (35 hours) or Part time Reports to: Head of Offline Location: Mark Square, London EC2A 4EG (hybrid working) Key relationships: Offline and Digital team colleagues; Finance Director and Finance team; Data team; International Individual Giving colleagues, External agencies and suppliers; Supporters. JOB PURPOSE UK for UNHCR, the UN Refugee Agency's national charity partner, is looking for an ambitious and proactive team player who can join us as a Senior Officer, Direct Marketing, within the Individual Giving Team. In this exciting role, you will be responsible for some of our key donor development activities: you will be a confident communicator and experienced project manager, with a strong knowledge of donor development key touchpoints and best practice, as well as a tracked record of managing telemarketing and Direct Mail campaigns You will be joining a small but high performing team with big ambitions, and you will be playing a vital role in raising funds for UNCHR. If you think you have the relevant skills and crucially, the passion to support the refugee cause, please apply, we d love to hear from you. WHO WE ARE AND WHAT WE DO United Kingdom for UNHCR is the United Nations Refugee Agency s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR s humanitarian operations across the world. Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term. Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause. DIVERSITY, EQUITY, INCLUSION AND BELONGING We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person. UK for UNHCR is proud to have a Diversity & Inclusion Working Group that supports the delivery of the charity s goals for diversity, equity and inclusion, and brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. We are also open to flexibility in many different ways, including the element of working from home and flexible hours. UK for UNHCR operates a hybrid working policy, with staff working in the office 1-2 days a week and the remainder from home. Please don t be afraid to speak to us about this at the interview stage, so we can explore what s possible. ROLE RESPONSIBILITIES Lead on the overall donor development offline programme for both cash and committed donors, ensuring a strong onboarding and onward journey is in place, and that key touchpoints are leveraged to deepen engagement and increase donors Lifetime Value. Work with digital fundraising colleagues to create integrated, multichannel campaigns and an effective, donor-first giving journey. Provide colleagues with strategic guidance, and technical support if required, to deliver warm appeals via Direct Mail that meet six-figures campaign targets. Manage our Telemarketing programme, to successfully launch and deliver activities such as conversion, upgrade, reactivation, and welcome calling. Ensure an insight-led thanking programme is in place, with key moments identified throughout the year to acknowledge support and communicate impact. Work with key stakeholders across digital and offline teams to ensure we maintain a strong retention rate whilst growing our Regular Giving file. Remain flexible and rapidly respond to emergency situations. Work with our Data team to identify the best approach to data and segmentation for each project. Manage production processes, developing supplier briefs and managing approval stages and end of campaign reviews. Work with our suppliers to ensure campaign fulfilment is in place and collaborate with our Supporter Care function to monitor responses and identify issues/opportunities. Ensure cost effective fundraising, manage individual campaign budgets and identify opportunities to improve ROIs. Stay up to date with issues affecting displaced & refugee communities, campaigns from international teams and reports from the field. Scope new fundraising themes. Share creative and insights with UK colleagues, global markets and HQ, participating in training seminars, workshops and international skill shares where applicable. The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above. PERSONAL ATTRIBUTES AND EXPERIENCE Essential Experience Experience of working in a fundraising environment, ideally in a medium-to-big-size charity. Experience in managing onboarding and ongoing donor development activities. Experience of scoping, briefing in, managing, and delivering integrated fundraising campaigns that delivered against budget. Experience of managing Telemarketing campaigns with a tracked record of successes Strong experience in delivering and managing all aspects of successful Direct Mail campaigns. Understanding of digital fundraising best practice and how digital channels can integrate and support offline activities to increase donors Lifetime Value Experience of working with suppliers, including campaign planning and briefing. Experience of data file development (in collaboration with Data teams) Essential Skills/Knowledge Ability to work independently and proactively identify new fundraising opportunities. Ability to multi-task and to work under strict deadlines. Excellent written and verbal communication skills with the ability to give constructive and coherent feedback. Sound knowledge of key retention and donor development activities. Up-to-date knowledge of direct marketing, best practice, trends and compliance. Strong numeracy skills with the ability to analyse results and identify trends. Ability to recognise, understand and manage your own emotions and the emotions of others. Excellent stakeholder and relationship management. Proficiency in Microsoft Word, Excel, PowerPoint. Desirable Skills/Experience Experience in delivering fundraising activities in response to emergencies. WHY JOIN UNITED KINGDOM FOR UNHCR? You will be part of a high performing agile team of talented people; all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. What else? Wellbeing 28 days leave per annum plus bank holidays (or pro-rata equivalent). Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing. Access to 100s of perks with discounts on everyday purchases. Office wellness perks. Discount on gym memberships. Hybrid and Flexible Working. Staff socials. Financial Pension scheme with an employer contribution of 8%. Non-contributory group life assurance scheme Non-contributory Income protection scheme. One-off contribution towards homeworking set up. Enhanced maternity, paternity, shared parental, and adoption pay. Enhanced sick pay scheme. Development Comprehensive training and continuing development opportunities. Individual training budget. HOW TO APPLY If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section. Please note that there is no set application deadline as we are reviewing applications on a rolling basis. We therefore recommend to submit your application as soon as possible. If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please don't hesitate to contact us and we will make every effort to respond to your request for assistance as soon as possible. United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.