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Product Management Coach 6 Month Contract Edinburgh/Leeds/Halifax/Manchester/Chester/Bristol (2 days on site) Are you passionate about transforming product management practices and driving customer-centric innovation? Do you have a knack for coaching and advising product leaders to elevate their game? If so, we want you to join our dynamic team as a Product Management Coach! About the Role : As a Product Management Coach, you will play a vital role in enhancing product management maturity across our organization. Reporting to the Head of Product Management Advisory, you'll collaborate closely with Heads of Business Agility and product leaders to infuse modern product methodologies and customer-focused behaviors into our operations. What You'll Do : Hands-On Coaching: Provide practical guidance to product leaders and teams, helping them embrace modern practices that enhance customer outcomes and strategic clarity. Collaborative Partnership: Work alongside Heads of Business Agility to align product management maturity with agile delivery. Stakeholder Influence: Cultivate a culture of product thinking among senior leaders, emphasizing prioritization and customer focus. Maturity Assessment: Identify gaps in product management practices and recommend actionable improvements to boost overall capability. Champion Customer Insight: Ensure that decisions reflect customer needs and lifecycle stages, driving long-term product health. Key Accountabilities : Coach on product discovery, strategy, prioritization, outcome setting, and value-based decision-making. Guide teams in problem definition, customer insights, proposition development, and backlog refinement. Foster collaboration between Product Owners and Product Managers for seamless strategy execution and value realization. Support teams in understanding customer and product lifecycles to inform decision-making. Advocate for the adoption of best practices and standards in product management. What We're Looking For : Proven experience in product management or leadership, with a track record of building effective product practices. Familiarity with both enterprise and high-growth settings, understanding the nuances of pace and value creation. Strong coaching and advisory skills, with the ability to influence stakeholders at all levels, including CxOs. A solid understanding of customer needs, commercial outcomes, and the intricacies of regulated environments. Enthusiasm for customer advocacy and a focus on measurable outcomes. Your Capabilities : Deep knowledge of modern product management principles and practices. Exceptional coaching and facilitation skills, with the ability to translate product concepts into actionable changes. Strong stakeholder management skills and a natural ability to influence others. Balanced judgment in navigating the intersection of pace, control, and customer value. How to Apply : Ready to embark on this exciting journey? Click the 'Apply Now' button and submit your resume along with a brief cover letter outlining your relevant experience and why you would be the perfect fit for our team. We can't wait to meet you! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

A job opportunity has arisen for a Senior Tax Professional for a leading accountancy firm based in Peterborough. The firm have some degree of flexibility in the level they hire at, with Semi-Seniors to Assistant Managers being considered. In this role, personal tax is the key focus but there is opportunity for a well-rounded mixed tax role, allowing you to work on both personal and corporate tax, along with advisory work too. The role can be crafted to suit the best applicant The firm can offer hybrid working of 2 days per week from home. Career progression is quick, and they feel their focus on training and development allows most to get promotions and career movement more quickly than they will elsewhere. The client base served out of Peterborough will always be predominantly owner-managed businesses but there is a good number of large-scale clients, offering technical complexity and real size. Benefits: Competitive Salary Package Genuine work life balance Hybrid working - 2 days per week from home 25 days holiday Bank Holidays Opportunity to buy or sell up to 5 days of holiday Employee recognition awards Paid Overtime Free parking Flexible hours around core hours Annual Bonus Excellent progression opportunities Study support for professional qualifications Health insurance Responsibilities: Manage a diverse portfolio of clients including owner-managed businesses, high-net-worth individuals, families, trusts, estates, partnerships, and corporate entities, acting as a key day-to-day contact for tax matters. Prepare and review personal tax returns, corporation tax returns, trust tax returns, and associated tax computations, ensuring technical accuracy, compliance with legislation, and timely submission. Provide practical tax advice across a broad range of personal and corporate tax matters, translating complex technical issues into clear, commercially focused recommendations for clients. Support the delivery of tax advisory projects including shareholder extraction planning, succession and wealth planning, business restructures, capital gains tax planning, inheritance tax considerations, property tax matters, and transaction-related tax support. Manage HMRC correspondence and compliance matters, including responding to enquiries, handling information requests, supporting investigations and disclosures, and liaising directly with HMRC on behalf of clients. Prepare and review inheritance tax reporting, including IHT100 and IHT400 returns, and support trust and estate tax compliance and planning assignments. Advise on key corporate tax issues including capital allowances, loss relief, group relief, close company matters, s455 tax, director loan accounts, and other tax risk areas affecting owner-managed businesses. Review and oversee employment tax compliance requirements, including P11D/P11D(b), PAYE Settlement Agreements and employment-related securities reporting where applicable. Identify tax planning opportunities and additional service needs within the client portfolio Monitor client deadlines, maintain accurate records and work-in-progress, and contribute to efficient service delivery by identifying opportunities to improve processes and manage risk. Support, coach and review the work of junior team members, providing guidance on technical matters and contributing to their professional development. Maintain and develop tax technical knowledge through ongoing professional development and provide support to senior managers and partners on complex tax projects and advisory assignments.

Lead IT Service Manager Pay of £75,026, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you ready to lead a critical digital service that supports thousands of colleagues every day? Join DWP Mobile Services as a Lead IT Service Manager and play a key role in shaping how a high-profile, business-critical service is delivered, improved, and trusted across the organisation. DWP Mobile Services enables more than 18,000 colleagues to work securely and effectively wherever they are, and this role places you at the centre of that capability. As Lead IT Service Manager, you will set the strategic direction for the service ensuring it is reliable, resilient and easy to use. Working within a multidisciplinary product team and alongside external suppliers, you will oversee service performance, risk and demand using data and insight to drive continuous improvement across incident problem change and release management. You will play a key role in ensuring that new and enhanced features transition smoothly into live service maintaining a consistent and high-quality user experience. The role also involves establishing strong governance, building effective stakeholder relationships and acting as a senior escalation point when required. This is a senior leadership role with real impact where your expertise will help ensure colleagues can access secure and effective mobile services supporting DWP in delivering essential public services You and your role As Lead IT Service Manager, you will lead service management for DWP Mobile Services ensuring colleagues receive a reliable resilient and high-quality service. As Lead IT Service Manager, you will be responsible for setting the strategy and direction for service management and delivery ensuring clear ownership and effective governance are in place. You will lead and develop a high-performing team, managing capacity and resources to meet service demand and continuously improving team performance. You will design and maintain the service support model covering people, process, policy and technology ensuring alignment with ITSM standards and DWP ways of working. You will also be accountable for service performance against SLAs, OLAs and XLAs using data insight and reporting to enhance reliability and improve the overall user experience. In addition, you will embed and assure effective ITSM practices across incident, problem, change and release management including testing and service assurance. You will work closely with the Product Team and suppliers to ensure new and enhanced features transition smoothly into live service and are effectively adopted into business as usual operations. You will set the strategic direction for the service, provide assurance and drive continuous improvement across the full service lifecycle. You will build strong stakeholder and supplier relationships acting as a key escalation point and driving continuous service improvement. While not essential, it would be beneficial to hold an ITIL v4 Managing Professional qualification when starting in the role. What skills, knowledge and experience will you need? Proven experience managing IT products and services in live environments within large, complex IT Service Management landscapes in product-based digital organisations. Strong background in applying Service Management frameworks (e.g. ITIL) to define, implement, and maintain processes, policies, strategies, standards, and governance with key stakeholders. Demonstrated expertise in end-to-end service management, including leading the design and delivery of scalable operating models that ensure resilient, high-quality services across multi-supplier environments. Broad knowledge of technologies and solutions across the full service lifecycle. Effective leadership skills with a focus on enhancing team performance, driving continuous improvement, and building organisational capability. Strong stakeholder management and influencing capabilities, with a consistent record of delivering successful outcomes through effective implementation, negotiation, and collaboration at all organisational levels Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool or Manchester. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £75,026 Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £21.735 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

Lead IT Service Manager Pay of £75,026, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you ready to lead a critical digital service that supports thousands of colleagues every day? Join DWP Mobile Services as a Lead IT Service Manager and play a key role in shaping how a high-profile, business-critical service is delivered, improved, and trusted across the organisation. DWP Mobile Services enables more than 18,000 colleagues to work securely and effectively wherever they are, and this role places you at the centre of that capability. As Lead IT Service Manager, you will set the strategic direction for the service ensuring it is reliable, resilient and easy to use. Working within a multidisciplinary product team and alongside external suppliers, you will oversee service performance, risk and demand using data and insight to drive continuous improvement across incident problem change and release management. You will play a key role in ensuring that new and enhanced features transition smoothly into live service maintaining a consistent and high-quality user experience. The role also involves establishing strong governance, building effective stakeholder relationships and acting as a senior escalation point when required. This is a senior leadership role with real impact where your expertise will help ensure colleagues can access secure and effective mobile services supporting DWP in delivering essential public services You and your role As Lead IT Service Manager, you will lead service management for DWP Mobile Services ensuring colleagues receive a reliable resilient and high-quality service. As Lead IT Service Manager, you will be responsible for setting the strategy and direction for service management and delivery ensuring clear ownership and effective governance are in place. You will lead and develop a high-performing team, managing capacity and resources to meet service demand and continuously improving team performance. You will design and maintain the service support model covering people, process, policy and technology ensuring alignment with ITSM standards and DWP ways of working. You will also be accountable for service performance against SLAs, OLAs and XLAs using data insight and reporting to enhance reliability and improve the overall user experience. In addition, you will embed and assure effective ITSM practices across incident, problem, change and release management including testing and service assurance. You will work closely with the Product Team and suppliers to ensure new and enhanced features transition smoothly into live service and are effectively adopted into business as usual operations. You will set the strategic direction for the service, provide assurance and drive continuous improvement across the full service lifecycle. You will build strong stakeholder and supplier relationships acting as a key escalation point and driving continuous service improvement. While not essential, it would be beneficial to hold an ITIL v4 Managing Professional qualification when starting in the role. What skills, knowledge and experience will you need? Proven experience managing IT products and services in live environments within large, complex IT Service Management landscapes in product-based digital organisations. Strong background in applying Service Management frameworks (e.g. ITIL) to define, implement, and maintain processes, policies, strategies, standards, and governance with key stakeholders. Demonstrated expertise in end-to-end service management, including leading the design and delivery of scalable operating models that ensure resilient, high-quality services across multi-supplier environments. Broad knowledge of technologies and solutions across the full service lifecycle. Effective leadership skills with a focus on enhancing team performance, driving continuous improvement, and building organisational capability. Strong stakeholder management and influencing capabilities, with a consistent record of delivering successful outcomes through effective implementation, negotiation, and collaboration at all organisational levels Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool or Manchester. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £75,026 Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth £21.735 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.

RECfinancial are currently recruiting for an experienced Payroll Administrator to join our Leicester based Accountancy Practice client. This position is available for either 4 or 5 days, covering 30 - 37.5 hrs a week. Based in the city centre, with parking available, the role will see you report into an experienced and passionate Manager that has been with the business since its inception. You work closely with a portfolio of clients, offering support and advice as you go. If you don t have the experience, you ll also be trained and guided in the area of statutory reporting and compliance. Key Responsibilities of the Payroll Administrator Process weekly and monthly payrolls Manage deadlines and ensure accurate submissions Liaise with clients and resolve queries Handle payroll changes (overtime, bonuses, statutory payments) Support company secretarial duties and statutory filings Manage confirmation statements and compliance deadlines Assist with client requirements Role of the Payroll Administrator Proven payroll experience Strong organisation and time management skills Excellent communication and client-facing ability Detail-oriented and proactive Able to manage multiple deadlines Accountancy practice experience desirable (not essential) What s On Offer for the Payroll Administrator £29,000 £33,000 FTE Minimum 30 hours (full-time considered) Office-based Pension, parking 20 days holiday bank holidays Christmas shutdown Long-term career progression For further information on this and other roles, please contact Neil via telephone or emailINDREC

Our client is seeking a Customer Success Executive to join our client's high-performing commercial team. Working closely with senior relationship managers, you will support customers and partners throughout the full lifecycle of commercial transactions, ensuring seamless and professional experience from enquiry through to completion. Job Title: Customer Success Executive Location: Camberley Salary: 30,000 - 33,000 per annum Key Responsibilities Act as the main point of contact for customers and partners, delivering outstanding service Prepare quotations, proposals and supporting documentation Coordinate internal approval processes and communicate outcomes to stakeholders Manage opportunities through the CRM system and support pipeline growth Progress transactions from enquiry to completion, ensuring accuracy and compliance Resolve queries and liaise with internal teams to ensure efficient delivery Support business development activities and relationship-building initiatives Maintain accurate records and contribute to continuous process improvement Skills and Experience Experience in a customer-facing or account management role Strong communication and relationship-building skills Highly organised with excellent attention to detail Commercially aware with strong problem-solving abilities Good numerical and Microsoft Office skills, particularly Excel Self-motivated and able to manage multiple priorities effectively Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Lead a space that changes young people s lives We re looking for a bold, strategic and hands-on leader to take ownership of our Middlesbrough Hub a vital community space supporting young people facing real barriers to opportunity. As Hub Manager, you won t just run a service. You ll shape a high-impact environment , design programmes that change lives, and build partnerships that open doors for young people who need it most. What you ll do As Hub Manager, you will: Lead and develop the hub as a high-impact community asset, responding directly to local needs of young people. Design and deliver programmes that support young people s physical, emotional and social development, using youth voice to shape provision. Build strong local partnerships with organisations, funders and community stakeholders Drive impact and sustainability , using data, insight and storytelling to evidence change and secure future financial support Lead and inspire a team , creating a positive, accountable and high-performing culture Oversee operations , including budget management, facilities, safeguarding and compliance You will play a critical role in ensuring the hub not only delivers for young people today but is built to sustain and grow its impact over time. Who we re looking for You ll bring: Strong experience leading youth, community or place-based programmes The ability to turn strategy into reality A track record of building partnerships and influencing stakeholders Confidence in leading teams, driving confidence and performance A clear commitment to safeguarding, inclusion and young people s outcomes Most of all, you ll be someone who sees potential in people, in places, and in what s possible Why join us? At the KFC Youth Foundation, we believe every young person deserves the opportunity to thrive. This role offers the chance to: Lead a high-profile, purpose-driven community hub Shape innovative programmes that respond to real need Work as part of a mission-led organisation with national reach and growing impact Be part of a team committed to creating lasting change for young people Benefits 28 days holiday + bank holidays Up to 9% employer pension contribution Flexible and hybrid working Private medical cover Employee Assistance Programme Ongoing training and development Apply now If you re ready to lead a hub that makes a real difference and help shape the future for young people in Middlesbrough we d love to hear from you. Interviews This is a two stage interview process. For Stage 1, this will focus on your experience, leadership style and approach to delivering impact. You can expect: A structured interview with key stakeholders Questions exploring your experience in programme design, partnerships, leadership and safeguarding An opportunity to talk through how you would approach leading and developing the Hub Space for you to ask questions about the role and organisation Please ensure you can be available for first round interviews online w/c 6th July For Stage 2, This stage is designed to reflect the reality of the role and how you operate in a live environment. You will be asked to: Deliver a short practical session or activity with young people, demonstrating your ability to engage, communicate and create a safe, inclusive environment Complete a scenario-based exercise or presentation linked to hub leadership, programme design or local impact Take part in a follow-up discussion with the panel, reflecting on your approach and decisions This stage allows us to see how you balance strategic thinking with hands-on delivery, and how you connect with young people a critical part of the role. Second stage interviews will be held 4-6pm on either Monday 14thJuly, Tuesday 15th July, Friday 17th July in person and you must be available for one of these dates.

Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons BDO's Corporate Tax practice sits at the heart of our Tax function and plays an important role in the wider business. Our team works collaboratively with others across BDO, offering clients in the UK and overseas expert advice and solutions that help them overcome their challenges. If you're looking for exposure and the chance to make an impact, you're looking in the right place. Tax is a dynamic, ever-changing industry. As our clients' needs and the regulatory environment evolve, you'll encounter new problems to solve and new opportunities for growth. Whether it's advising clients on high-profile specialisms like Corporation Tax or leading the implementation of intelligent technology solutions, you'll enjoy variety as well as stretch in your role. BDO supports all kinds of different businesses in different sectors across the UK and around the world. You'll be providing Tax Advisory services to start-ups and scale-ups, to private businesses and FTSE listed multinationals. Each of our clients has different needs and in applying your expertise in different contexts, you'll develop your skills and gain valuable experience that will serve you throughout your career. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. We are looking for someone with; An in depth, up to date, knowledge of taxation with specialist knowledge and the ability to deal with complex tax issues Project and staff management experience Ability to manage a substantial client portfolio profitably whilst being able to actively seek opportunities for developing new clients and for selling new services to existing clients. Ability to provide Tax compliance and advisory services to a wide range of clients using resource from a shared service team or via technology tools. Experience of managing a substantial portfolio of clients including control of client take on and engagement, billings, and identification of opportunities to improve recoveries, together with cash collection. Understanding of potential risks to the Firm in relation to the Firm's quality control procedures and raising to the appropriate person. Guide and supervise less experienced colleagues, proving support, training and mentoring where appropriate. Experience of leading complex projects Educated to degree level and/or CTA and/or ACA qualified or equivalent. Demonstrable post qualified experience You'll also be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across 17 UK locations, we are 6,500 unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

Are you a driven sales professional with a passion for property finance and building strong business relationships? We are recruiting for an ambitious Business Development Manager to join a growing and highly respected bridging finance lender. This is an office-based role focused on developing introducer relationships, generating new business opportunities, and driving lending volumes across the UK market. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys building long-term partnerships while working closely with underwriting and operational teams to deliver outstanding service. What's On Offer? Competitive basic salary (flexible depending on experience) Annual performance bonus Genuine career progression opportunities Supportive and collaborative team environment Opportunity to join a growing and ambitious lender Modern office-based working environment The Role As Business Development Manager, you will be responsible for identifying, developing, and maintaining relationships with brokers, intermediaries, and professional introducers. You will play a key role in driving new business and helping the company achieve its growth objectives. Key Responsibilities Develop and manage relationships with mortgage brokers, packagers, introducers, and professional contacts. Generate new business opportunities and increase deal flow. Promote the company's bridging finance products and lending solutions. Manage enquiries from initial contact through to completion. Work closely with underwriting and operations teams to ensure a seamless customer journey. Maintain a strong understanding of market trends and competitor activity. Achieve and exceed individual business development targets. Represent the business professionally and act as a brand ambassador. About You Previous experience within bridging finance, specialist lending, property finance, or a related financial services sector. Proven track record in business development, sales, or account management. Strong relationship-building and networking skills. Excellent communication and negotiation abilities. Commercially minded with a proactive approach to winning new business. Self-motivated, organised, and target driven. Ability to work effectively within a collaborative office environment. If you're looking to take the next step in your career with a business that values relationships, rewards success, and offers genuine long-term opportunities, we'd love to hear from you.

Registered Care Manager - Job Description Job Title Registered Care Manager Location Croydon Salary Up to 45,000 per annum (dependent on experience) + performance-related bonus Job Type Full-time, Permanent About the Role We are seeking a passionate and experienced Registered Care Manager to oversee the day-to-day operations of a domiciliary care service based in Croydon. This is an exciting opportunity to join a forward-thinking and supportive organisation committed to delivering high-quality, person-centred care to older people within their own homes. The successful candidate will play a key role in driving service growth and operational success by maintaining the highest standards of care, ensuring compliance with regulatory requirements, supporting and developing care teams, and delivering exceptional client experiences. This role would suit an experienced Care Manager or an ambitious Deputy Manager looking to progress into a Registered Manager position. Key Responsibilities Service Management Oversee the daily operations of the domiciliary care service Ensure the service operates in line with CQC regulations and company policies Promote a positive, supportive, and high-performing workplace culture Drive business growth while maintaining exceptional care standards Manage quality assurance systems, audits, and compliance processes Care Delivery Conduct care assessments and develop person-centred care plans Ensure care services are tailored to individual client needs Monitor care delivery to ensure high standards are consistently maintained Build strong relationships with clients, families, and healthcare professionals Team Leadership Lead, motivate, and develop care and office staff Support recruitment, onboarding, and retention of care professionals Deliver supervision, training, and performance management Foster a culture of teamwork, accountability, and continuous improvement Compliance & Quality Assurance Maintain compliance with CQC standards and relevant legislation Carry out regular audits, spot checks, and service reviews Manage incidents, complaints, and safeguarding concerns appropriately Ensure accurate record keeping and reporting Essential Requirements Previous experience within a domiciliary/home care management role Strong leadership and team management skills Experience in care planning, assessments, recruitment, compliance, and auditing Excellent communication and customer service skills Passionate about delivering high-quality person-centred care Ability to work effectively in a fast-paced environment Full UK driving licence and access to a vehicle Right to work in the UK (please note sponsorship is not available) Desirable Requirements Level 5 Diploma in Leadership & Management for Health & Social Care (or willingness to enrol following probation) Previous experience as a Registered Manager with CQC Knowledge of local authority and private care provision Benefits Competitive salary up to 45,000 depending on experience Performance-related bonus scheme Company pension Employee discount scheme Free on-site parking Supportive and inclusive working environment Career progression opportunities Ongoing training and professional development

SC Cleared Procurement Consultants Location: UK - Hybrid Clearance: SC Cleared Sector: Defence & National Security Role Summary We are seeking Consultants, Senior Consultants and Managers to support high impact Defence and Security programmes. In this role, you will help clients design and deliver complex procurement and commercial strategies that underpin mission-critical national systems. You will work across the full life cycle of engagements - from shaping strategy and engaging the market through to supporting negotiations and implementation. This is a client-facing consulting role, combining strategic thinking with hands-on delivery in fast-paced, high-stakes environments. Key Responsibilities Develop procurement and commercial strategies, defining clear options for clients (eg commercial models, pricing approaches, route to market). Support the creation of key procurement documentation, including PQQs, ITNs, contracts and Heads of Terms. Conduct detailed analysis to generate insights and build evidence-based recommendations. Support commercial negotiations between public sector clients and suppliers. Help design contract management operating models to ensure long-term value delivery. Contribute to business cases, transformation programmes and solution design activities. Build strong working relationships with clients, suppliers and internal stakeholders. Collaborate with cross-functional teams (eg digital, cyber, analytics) to deliver integrated solutions. Work within Agile delivery environments, contributing to project planning and delivery. Required Skills & Experience Core Experience SC clearance is essential. Experience working in complex procurement environments, ideally within Defence or government. Understanding of procurement regulations and commercial frameworks. Proven ability to support delivery of strategic outcomes while ensuring value for money. Strong analytical and problem solving skills. Ability to manage workstreams within larger projects. Strong communication skills and stakeholder engagement capability. Consulting & Delivery Experience working in client facing or consulting environments is desirable. Ability to translate business requirements into structured, actionable solutions. Experience delivering work under tight deadlines with high levels of accuracy. Comfortable operating in ambiguous, fast changing environments. Strong collaboration skills and ability to work effectively in multi-disciplinary teams. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

We are seeking an enthusiastic and driven Inside Sales Executive to join a growing international technology business. This is an excellent opportunity for someone looking to develop a long-term career in sales within a highly innovative and technical environment. The successful candidate will play a key role in supporting sales activity across multiple sectors and territories, helping to identify opportunities, engage with prospective customers, and contribute to business growth. A combination of strong commercial awareness, excellent communication skills, and an interest in technology is essential. Reporting to: Sales Manager Key Responsibilities Supporting sales activities across a range of international markets and customer sectors. Managing inbound enquiries and following up on leads through telephone, email, and online channels. Ensuring all customer interactions and sales activities are accurately recorded within the CRM system. Maintaining and progressing a pipeline of opportunities, assisting with the conversion of prospects into customers. Preparing quotations, contracts, invoices, and other sales documentation. Producing sales reports and analysing data to support business decision-making. Conducting market research and identifying new business opportunities. Supporting marketing initiatives, campaigns, events, webinars, and customer engagement activities. Monitoring tender portals and industry sources to identify potential opportunities. Working collaboratively with colleagues to achieve sales targets and business objectives. Skills & Experience Previous experience in a customer-facing sales, account management, or sales support role. Strong research and prospecting abilities with a proactive approach to identifying opportunities. Target-driven with the ability to manage multiple priorities and meet deadlines. Excellent verbal and written communication skills. Strong organisational skills and attention to detail. Confident using Microsoft Office applications, CRM systems, and business databases. A positive, flexible, and professional approach with strong relationship-building skills. Good numerical and analytical skills. Desirable Degree educated, ideally within a STEM discipline such as Mathematics, Physics, Engineering, Computer Science, or a related technical field. An interest in technology and innovation. Experience working within a technical, software, scientific, or engineering-related environment. Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities. Please note: That no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job

Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons BDO's Corporate Tax practice sits at the heart of our Tax function and plays an important role in the wider business. Our team works collaboratively with others across BDO, offering clients in the UK and overseas expert advice and solutions that help them overcome their challenges. If you're looking for exposure and the chance to make an impact, you're looking in the right place Tax is a dynamic, ever-changing industry. As our clients' needs and the regulatory environment evolve, you'll encounter new problems to solve and new opportunities for growth. Whether it's advising clients on high-profile specialisms like Corporation Tax or leading the implementation of intelligent technology solutions, you'll enjoy variety as well as stretch in your role. BDO supports all kinds of different businesses in different sectors across the UK and around the world. You'll be providing Tax Advisory services to start-ups and scale-ups, to private businesses and FTSE listed multinationals. Each of our clients has different needs and in applying your expertise in different contexts, you'll develop your skills and gain valuable experience that will serve you throughout your career. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Role Overview This role will provide Tax compliance and advisory services to a wide range of corporate and owner managed clients. The primary responsibility will be to deal with all matters relating to the management of a portfolio of clients. You will also provide assistance to Director/Partners in both client work and in the management of the group and on occasions the practice. Will be involved in special assignments on an ad hoc basis. A key part of the role requires the individual to actively seek, and keep the Partner informed about, any new business opportunities arising on existing and new clients. Responsibilities To act as a key point of contact within the firm for the client, together with the Senior Manager/Partner. This will involve responding quickly to, as well as anticipating, client requests/needs, keeping clients informed of progress in relation to all aspects of the service provided, and maintaining regular contact with clients There will be an expectation that you will take full responsibility for project delivery on their portfolio Manage a portfolio of clients including control of billings and cash collection within the firms criteria Review of work prepared by more junior members of staff Liaise with HMRC To ensure assignments are completed within agreed budgets and keep client/Partner informed of overruns and plan staff assignments in order to give an appropriate spread of experience Ensure that the firm's quality control procedures are adhered to including second partner review Identify risk and technical matters, as well as selling opportunities, to the Partner/ Senior Manager/Manager, whilst exercising judgement within agreed parameters. Requirements Educated to degree level, and/or CTA and/or ACA qualified or equivalent Guide and supervise less experienced colleagues. Support, train, mentor and advise others in own area. Challenge current practice - driving improvements and championing change. Take personal responsibility for own decisions and actions and those of others. Lead projects of limited scale or complexity You'll also be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

Our client is a high-end and very prestigious Jewellery company based in Central London. They are seeking an experienced Franchise Account Manager. Operating within a fast-paced and highly dynamic luxury environment, the Franchise Account Manager is responsible for developing commercial partnerships across international selected Franchise territories. This role is pivotal in optimizing commercial performance, elevating brand presence, and delivering a state-of-the-art B2B client experience aligned with the highest standards of luxury retail. Role and Responsibility: Operations & Execution: Oversee end-to-end order management including allocation, invoicing and logistics Ensure seamless coordination between internal teams and external partners Maintain accurate reporting, trackers and cash flow visibility Cross-Functional Coordination: Coordinate with Merchandising, Production, Finance, Logistics and Marketing teams Ensure alignment across all business functions to deliver operational excellence Commercial Management: Drives sales performance and profitability across selected Franchise Accounts Analyse sales trends, stock levels, and market dynamics to identify growth opportunities Develop and execute strategic action plans aligned with global objectives Client Management: Act as primary point of contact for selected Franchise partners Advise on Product Strategy, Merchandising and Retail excellence Showroom & Brand Experience: Prepare and present collections for key client meetings and exhibitions Support showroom excellence and product storytelling at HQ Contribute to maintaining the highest standards of brand presentation. A University Degree is preferred along with strong commercial acumen with a strategic mindset. Must be proactive, reliable and solutions-driven with excellent communication and stakeholder management skills. Jewellery experience is essential.

Finance Manager (Housebuilding) Sevenoaks £70,000 + Car allowance + Bonus A leading housebuilder is seeking an accomplished Finance Manager to take on a pivotal leadership role within the business. This is a high-profile opportunity for a commercially astute finance professional to join a growing and ambitious organisation, providing strategic financial leadership, driving performance, and ensuring a best-in-class finance function. This role requires far more than strong technical ability. We are looking for an inspiring, self-motivated leader and manager who can bring energy, credibility, and direction to the finance team, while partnering closely with senior stakeholders across the wider business. As Finance Manager, you will play a key role in supporting decision-making at senior level, delivering robust reporting and controls, and helping to shape the financial strategy of the organisation. Key responsibilities: Lead and manage the finance function, ensuring high standards of reporting, control, and commercial support Deliver accurate and insightful monthly management accounts, board reporting, budgets, and forecasts Provide strategic financial analysis to support business planning, operational performance, and profitability Partner with senior leaders across land, development, sales, and operations to drive informed decision-making Oversee cash flow, working capital, and financial planning across the business Ensure strong balance sheet control, governance, and compliance with all statutory and regulatory requirements Manage year-end processes and external audit relationships Drive continuous improvement across finance systems, processes, and reporting Develop, mentor, and inspire the finance team, fostering a high-performance culture About you: Fully qualified accountant (ACA, ACCA, or CIMA) Proven experience in a senior finance leadership role, ideally within housebuilding or construction A commercially minded finance leader with the credibility to influence at senior level An inspiring, self-motivated manager who leads by example and brings out the best in others Strong strategic awareness combined with a hands-on, proactive approach Excellent communication and stakeholder management skills Capable of operating effectively in a fast-paced, dynamic environment What's on offer: Senior leadership role within a respected and growing housebuilder Broad remit with real influence across the business Opportunity to make a visible impact in a commercially important position

Accounts Payable Manager - Salary: 43,718 - 48,710! Hybrid working on offer! Hours: 37 hours per week Location: BD5- free onsite parking Salary: 43,718 - 48,710 Start Date: August 2026 We are currently recruiting on behalf of a leading education establishment for an experienced Purchase to Pay Manager to join their finance team due to retirement! This is an exciting opportunity for a proven Accounts Payable/Purchase to Pay leader to drive operational excellence, manage a high-performing team, and support ongoing finance transformation. The Role Reporting into senior finance leadership, you will be responsible for overseeing the end-to-end purchase to pay function, ensuring compliance, efficiency, and high-quality service delivery across the organisation. Key Responsibilities Lead, motivate, and manage the Purchase to Pay team to ensure smooth and effective service delivery Ensure adherence to all statutory, regulatory, and internal financial controls Manage key stakeholder relationships, including internal service leads, suppliers, auditors, and banking partners Oversee finance purchasing systems, ensuring effective use, strong processes, and user adoption Utilise data, automation, and systems to improve workflow management and team performance Maintain accurate purchase and sales ledgers, ensuring timely monthly reviews and reporting Oversee invoicing and ensure robust credit control procedures are in place Champion procurement compliance and value for money across the organisation Deliver training and onboarding for Purchase to Pay processes across the team and wider business Support audit processes and provide required documentation and insight Identify and implement efficiencies and process improvements Support wider finance activities, including monthly reporting and management accounts Lead or contribute to finance projects, including service improvements and organisational growth initiatives About You To be successful in this role, you will have: Proven experience at Accounts Payable Manager / Purchase to Pay Manager level (essential) Strong team management and leadership experience (essential) A track record of improving financial processes and implementing best practices Excellent knowledge of purchase to pay processes, controls, and systems Strong stakeholder management and communication skills A proactive, solutions-focused mindset with the ability to drive change Experience working in a complex or multi-site environment (desirable) What's on Offer Competitive salary! Hybrid and flexible working arrangements Opportunity to make a real impact in a purpose-driven education environment Potential for the role to become permanent for the right candidate If this role sound like it would suit you and your experience. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

DevOps Analyst Position Description In this role, you will play a pivotal part in enabling the successful delivery and operation of complex technology services by coordinating Agile delivery, service management, governance, and DevOps activities across multiple teams. Working closely with delivery leads, product owners, engineers, service managers, and stakeholders, you will help ensure delivery priorities remain aligned to business objectives while supporting high standards of operational excellence, service performance, and continuous improvement. You will take ownership of coordinating delivery and service activities, facilitating collaboration across teams, monitoring operational and delivery performance, and driving process improvements that enhance efficiency and quality. This is an excellent opportunity to contribute to innovative client solutions, influence positive change, and help mature DevOps and service management practices within a supportive and collaborative environment. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position. Your future duties and responsibilities Coordinate & Enable delivery, service, and operational activities across Agile and DevOps teams. Facilitate & Support Agile ceremonies including sprint planning, stand-ups, backlog refinement, reviews, retrospectives, and service reviews. Manage & Maintain delivery actions, risks, dependencies, governance artefacts, and operational records. Collaborate & Influence stakeholders, technical teams, and service functions to resolve blockers and improve delivery outcomes. Track & Report on key delivery and operational metrics, providing actionable insights to stakeholders and governance forums. Support & Govern ITIL-aligned Incident, Problem, Change, Release, and Continuous Service Improvement processes. Coordinate & Monitor CI/CD pipeline activities, release readiness, deployment schedules, and operational health indicators. Lead & Drive post-incident reviews, ensuring actions are documented, tracked, and completed. Own & Improve operational documentation including runbooks, playbooks, process maps, standards, and service records. Identify & Optimise opportunities for automation, process improvement, and increased operational efficiency. Ensure & Maintain compliance with governance, audit, security, and documentation requirements. Promote & Embed continuous improvement, collaboration, and DevOps best practices across delivery and service teams. Required qualifications to be successful in this role To succeed in this role, you will bring experience supporting technology delivery, service management, or DevOps environments, with a strong ability to coordinate stakeholders, manage priorities, and drive operational excellence. You will be comfortable working across Agile and ITIL-aligned delivery models, using data and insight to support decision-making while helping teams continuously improve processes, governance, and service outcomes. Strong communication, organisational skills, and a proactive approach to problem-solving are essential, alongside a passion for collaboration and delivering value to clients and stakeholders. Essential qualifications and experience: You should have experience supporting Agile delivery teams and facilitating Agile ceremonies. Strong understanding of ITIL service management processes, including Incident, Problem, Change, and Release Management. Proven ability to coordinate cross-functional teams within technology delivery or operational environments. Experience using Jira, Confluence, ITSM platforms, and other collaboration or reporting tools. Strong stakeholder management skills with the ability to communicate effectively at all levels. Demonstrable experience analysing operational and delivery metrics and presenting meaningful insights. Strong documentation, governance, and process management capabilities. Ability to manage competing priorities while working independently with a high level of ownership and accountability. Excellent written and verbal communication skills. ITIL 4 Foundation certification, or equivalent practical experience. Agile Fundamentals certification (e.g., ICAgile Certified Professional, Scrum.org Agile Fundamentals) or equivalent demonstrable experience. Experience in DevOps coordination, service management, Agile delivery support, operational governance, or similar roles. Desirable qualifications and experience: Knowledge of DevOps principles, practices, and ways of working. Understanding of CI/CD pipelines, deployment processes, and release management. Experience supporting cloud platforms such as AWS or Azure. Exposure to service transition, operational readiness, and continuous service improvement initiatives. Experience facilitating Post Incident Reviews (PIRs) and governance activities. Understanding of software engineering practices, testing approaches, code quality standards, branching strategies, and release controls. Familiarity with observability, monitoring, and operational reporting tools. Experience supporting automation initiatives and value stream optimisation. DevOps Foundation (DASA or DevOps Institute) certification. Business Analysis certification such as BCS Foundation in Business Analysis or IIBA ECBA. AWS Cloud Practitioner, Microsoft Azure Fundamentals, or equivalent cloud certification. Atlassian, Jira, or Confluence certification. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.

Assistant Management Accountant Swadlincote, South Derbyshire 32,000 - 35,000 + Study Support Full-time, Permanent, Office Based Eaton Syalon are seeking a motivated and detail-oriented Assistant Management Accountant to join our clients finance team. This is an excellent opportunity for an ambitious finance professional looking to develop their management accounting skills within a dynamic and supportive business based in Swadlincote, South Derbyshire. Reporting to the Finance Manager, you will play a key role in supporting the finance function through the preparation of management accounts, financial reporting, reconciliations, and cash management activities. Key Responsibilities Preparing monthly management accounts Reviewing gross margins and overhead costs to support business performance analysis Preparing monthly service fee backup reports and customer invoices Producing customer rebate reports Calculating and posting prepayments and accruals Completing balance sheet reconciliations Maintaining the fixed asset register Preparing and submitting VAT returns Assisting with the year-end audit process Managing cash flow activities, including cash forecasting Performing bank reconciliations Processing supplier payments through online banking systems Liaising with external Auditors and providing supporting documentation as required Processing accounts payable invoices accurately and efficiently Reconciling supplier statements and resolving discrepancies Person Profile Strong understanding of management accounting principles Experience with balance sheet reconciliations, accruals, and prepayments Excellent attention to detail and accuracy Proficiency in Microsoft Excel and accounting software Ability to work independently and as part of a team Strong communication skills and the confidence to liaise with internal and external stakeholders AAT qualified (desirable) Previous experience working as an Assistant Management Accountant (essential) If you're looking for a role that offers genuine development opportunities and the chance to make a meaningful impact, this position provides the ideal next step. You'll have the opportunity to shape processes, drive system improvements, and contribute to ongoing operational efficiencies. Please note, this role is office based. There may be flexibility to work from home in future but you will initially be required to work on-site in Swadlincote.

Customer Accounts Officer (Council Tax Recovery) Adecco are recruiting on behalf of Ealing Council for a Customer Accounts Officer specialising in Council Tax Recovery. This is an excellent opportunity to join a Local Authority team and support the effective recovery of council tax arrears. This is a temporary assignment initially for 3 months. Contract Details: Type: Temporary Pay: 20.76 per hour (PAYE) / 27.89 per hour (Umbrella) Location: Perceval House, Ealing Working Arrangements: Hybrid - mainly home-based, with attendance required in the office for court hearings. Hours: Full time, 35 hours per week (Monday to Friday) The Role: As a Customer Accounts Officer, you will play a key role in supporting the collection and recovery of council tax, ensuring processes are carried out in line with relevant legislation and procedures. The role will involve case management, attending court hearings when required, and liaising with residents regarding outstanding balances. Key Responsibilities: To maintain the Council Tax records for the team using office computer systems in accordance with laid down procedures. To ascertain and check all necessary information, using permitted sources and by liaison with other council sections and outside organisations, to determine the persons legally liable to Council Tax. To carry out further enquiries and investigations as necessary to verify particular circumstances. To amend the records promptly on becoming aware of any changes to liability. To assist more junior, temporary or less experienced accounts staff, and work experience students, by providing day to day advice and guidance on using the system and procedures. To deal promptly and efficiently with Council Tax customers, their agents, and other persons and organisations with a legitimate interest, by telephone, in writing, by email and in person (whether at the reception or at the magistrates court). At all times having regard to the council's Equality & Diversity Policy, the provisions of the Data Protection legislation and adherence to the objective to deliver services to a high level of customer care. To properly record dealings with customers. To record, report and resolve complaints from customers, and/or referring more complex and contentious matters to the senior officer or manager. To process applications for discounts, disregards and exemptions promptly and efficiently, requesting further information or inspections where necessary. To check and despatch system generated documentation (including rolling review forms, bills, reminders, summonses, Pre -enforcement letters, committal warnings and committal summonses). To assist in the checking of summons prelists, liability order lists, civil enforcement (bailiff) prelists and other arrears listings to ensure appropriate enforcement action is taken, recovery action held or cancelled when necessary, or that recommendations/referrals are made to a more senior officer. To use negotiating skills and exercise discretion to make and monitor arrangements with defaulting Council Tax customers, in accordance with laid down procedures and with regard to the particular facts in each case. In conjunction with the returns on financial information request forms, determine suitable cases and issue the necessary documentation for attachments of earnings, deductions from Income Support/Job Seekers Allowance, and referrals to bailiffs. If appropriate, identify and refer cases for committal proceedings, attachment of members' allowances, Charging Orders, or insolvency proceedings. To assist the Customer Accounts Manager in representing the Council in court proceedings, including making payment arrangements with customers at the Magistrates Court. To discuss and obtain income and expenditure details with customers for means enquiries at committal courts. To maintain accurate payment and instalment details on customer accounts and in particular to promote direct debit as a preferred method of payment. Carry out credit and debit card transactions with customers, whether by telephone, or through letters or emails. Essential Skills and Experience: Experience in council tax recovery Knowledge of council tax legislation Knowledge of NEC/Northgate systems Strong communication and customer service skills Ability to manage workload effectively and meet deadlines Apply Now - if you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)