46 jobs found

Resident Liaison Officer - Fire Safety Project Location: Surrey (Site Based) Contract: Initial 12-Month Contract Salary: 22.00 - 24.00phr umbrella I am currently recruiting for an experienced Resident Liaison Officer (RLO) to join a major fire safety project being delivered in Surrey. This is a site-based role working closely with residents, contractors, and project teams to ensure clear communication and excellent customer service throughout planned fire safety works. Key Responsibilities: Act as the main point of contact for residents throughout the project Provide clear and regular communication regarding planned fire safety works Arrange access appointments and manage resident queries or concerns Support vulnerable residents and ensure minimal disruption during works Maintain accurate records, reports, and resident communications Liaise closely with site teams, contractors, and council representatives Ensure a high standard of customer care is maintained at all times Complaints handling Requirements: Previous experience as a Resident Liaison Officer within social housing, construction, or planned works Experience working on fire safety projects is highly desirable Strong communication and interpersonal skills Ability to manage challenging situations professionally and empathetically Full UK Driving Licence Own vehicle essential This is an excellent opportunity to join a long-term project with an established team and make a genuine impact within the local community.

Tenant Liaison Job Title: Tenant Liaison Officer Location: Mansfield Job Type: Temporary to Permanent Start Date: Mid-June We are currently recruiting for an experienced Tenant Liaison Officer to support a long-term roofing contract in Mansfield. The project will involve roof replacement and repair works across occupied local authority properties. The successful candidate will be responsible for supporting tenants throughout the works, keeping residents informed, handling queries and ensuring communication between tenants and the site team is clear and professional. This is a 3-year contract with a genuine temporary-to-permanent opportunity for the right person. Duties will include: Acting as the main point of contact for tenants during the works Keeping residents updated on planned roofing works Arranging access and supporting appointment scheduling Handling tenant queries, concerns and complaints professionally Issuing letters, notices and project updates Maintaining accurate records and admin logs Working closely with the Site Manager and project team Supporting smooth communication between residents, client and contractor Requirements: Previous Tenant Liaison Officer, Resident Liaison Officer or similar experience Experience working in social housing, planned maintenance or occupied property works Strong communication and people skills Good admin and organisational skills Confident dealing with tenants and resolving issues calmly Full UK driving licence Must live within a sensible commute of Mansfield This is a great opportunity for an experienced TLO looking for long-term, stable work on a 3-year programme. Apply now with your CV or contact us for more information.

Resident Liaison Officer (Construction Projects) Location: Surrey Hours: Monday to Friday, 8:00am - 5:00pm Contract: Permanent (full-time, site-based) We are working with a reputable construction company delivering large-scale building projects who are looking to appoint a Resident Liaison Officer to join their team on a permanent basis. This is a fully site-based role due to the nature of the work, so applicants must be able to commute to site daily (car driver preferred). Salary is paying up to 35,000 + package (depending on experience) The Role You will play a key role in supporting on-site project teams while acting as a central point of contact for residents and stakeholders. The position requires strong organisation, communication, and coordination skills to ensure projects run smoothly and residents are kept informed throughout. Key Responsibilities Maintain accurate project records, communication logs, and documentation systems Draft clear and professional correspondence to residents and stakeholders Prepare and distribute bulk communications regarding surveys, appointments, and scheduled works Manage incoming calls and arrange appointments efficiently Engage directly with residents to understand and manage individual needs and expectations Organise and schedule property surveys and access appointments Track and manage appointments, ensuring compliance with site access and security procedures Record, monitor, and report on issues raised by residents, ensuring timely resolution Work collaboratively with site teams to resolve issues and suggest improvements Ensure all processes are carried out in line with health and safety regulations Escalate complex or unresolved matters to senior team members where appropriate Accurately update internal systems with deliveries and ensure supporting documentation is shared with relevant teams Record weekly stock data following site audits and submit to head office Monitor internal task alerts and follow up to ensure actions are completed on time Carry out right-to-work checks for subcontractors in line with compliance requirements Maintain and update site identification records for operatives Collect and track resident satisfaction feedback Work with the project team to review feedback and improve overall service delivery Skills & Experience Strong written and verbal communication skills Previous experience in a customer-facing or liaison role, ideally within construction, housing, or property environments Ability to manage expectations and handle queries in a professional and calm manner Highly organised with strong attention to detail Able to prioritise workload effectively in a fast-paced environment Confident working on-site alongside operational teams Full UK driving licence and access to a vehicle preferred Proficient in Microsoft Office (Word, Excel, Outlook) Experience using document management or project systems (e.g. SharePoint or similar platforms)

Resident Liaison Officer (Construction Projects) Location: Surrey Hours: Monday to Friday, 8:00am - 5:00pm Contract: Permanent (full-time, site-based) We are working with a reputable construction company delivering large-scale building projects who are looking to appoint a Resident Liaison Officer to join their team on a permanent basis. This is a fully site-based role due to the nature of the work, so applicants must be able to commute to site daily (car driver preferred). Salary is paying up to 35,000 + package (depending on experience) The Role You will play a key role in supporting on-site project teams while acting as a central point of contact for residents and stakeholders. The position requires strong organisation, communication, and coordination skills to ensure projects run smoothly and residents are kept informed throughout. Key Responsibilities Maintain accurate project records, communication logs, and documentation systems Draft clear and professional correspondence to residents and stakeholders Prepare and distribute bulk communications regarding surveys, appointments, and scheduled works Manage incoming calls and arrange appointments efficiently Engage directly with residents to understand and manage individual needs and expectations Organise and schedule property surveys and access appointments Track and manage appointments, ensuring compliance with site access and security procedures Record, monitor, and report on issues raised by residents, ensuring timely resolution Work collaboratively with site teams to resolve issues and suggest improvements Ensure all processes are carried out in line with health and safety regulations Escalate complex or unresolved matters to senior team members where appropriate Accurately update internal systems with deliveries and ensure supporting documentation is shared with relevant teams Record weekly stock data following site audits and submit to head office Monitor internal task alerts and follow up to ensure actions are completed on time Carry out right-to-work checks for subcontractors in line with compliance requirements Maintain and update site identification records for operatives Collect and track resident satisfaction feedback Work with the project team to review feedback and improve overall service delivery Skills & Experience Strong written and verbal communication skills Previous experience in a customer-facing or liaison role, ideally within construction, housing, or property environments Ability to manage expectations and handle queries in a professional and calm manner Highly organised with strong attention to detail Able to prioritise workload effectively in a fast-paced environment Confident working on-site alongside operational teams Full UK driving licence and access to a vehicle preferred Proficient in Microsoft Office (Word, Excel, Outlook) Experience using document management or project systems (e.g. SharePoint or similar platforms)

Resident Liaison Officer (RLO) Guildford (Office-based with site visits) Permanent 30,000 per annum + 4.5K car allowance Overview: We are currently seeking an experienced Resident Liaison Officer to join a busy team based in Guildford. This role will focus on kitchen and bathroom refurbishment projects within occupied properties, acting as the key point of contact between residents, contractors, and the wider project team. This is an ongoing temporary role with strong potential to become permanent. Key Responsibilities: Act as the primary point of contact for residents during kitchen and bathroom works Build and maintain positive relationships with residents, ensuring clear communication throughout project delivery Conduct pre-start visits to explain works, timelines, and address any concerns Manage resident expectations and handle queries or complaints in a professional and timely manner Provide regular updates to residents regarding progress, delays, or changes Liaise closely with site teams, contractors, and project managers to ensure smooth delivery of works Maintain accurate records of resident interactions and project updates Support vulnerable residents and ensure any specific needs are identified and addressed Ensure high levels of customer satisfaction are achieved at all times Requirements: Proven experience as a Resident Liaison Officer, ideally within kitchen and bathroom refurbishment projects Strong communication and interpersonal skills Ability to manage difficult situations and resolve complaints effectively Highly organised with good administrative skills Full UK driving licence and access to own vehicle (essential) Ability to travel between sites as required Desirable: Experience working within social housing or planned maintenance environments Knowledge of health and safety practices within construction

Resident Liaison Officer Social Housing Refurbishment Ealing, West London A leading main contractor specialising in planned refurbishment works within the social housing sector is looking to appoint an experienced Resident Liaison Officer (RLO) to join their team on a long-term programme in London Borough of Ealing. The company has recently secured a significant Social Housing Decarbonisation Fund (SHDF) framework worth £18m per year, delivering improvement works to low-rise residential blocks across the borough. This is a long-term programme of works, offering excellent job security and the opportunity to work with a well-established contractor with a strong pipeline of projects. The Role As Resident Liaison Officer, you will be the key point of contact between the residents, site teams and the client, ensuring works are delivered smoothly while maintaining a high level of customer satisfaction. Key responsibilities include: Acting as the main point of contact for residents throughout the refurbishment works Carrying out resident consultations and pre-start meetings Keeping tenants informed about programme timelines, access requirements and progress of works Managing queries, concerns and complaints in a professional and proactive manner Coordinating access to properties with the site team Maintaining clear communication and accurate records to ensure a positive resident experience The Works The programme forms part of the government-backed SHDF initiative, focused on improving the energy efficiency and condition of social housing. Typical works may include: External wall insulation (EWI) Window replacements Roofing works External repairs and energy efficiency upgrades Requirements Previous experience working as a Resident Liaison Officer within social housing refurbishment or planned works Strong interpersonal and communication skills Ability to build trust with residents and work closely with site teams Organised with good administrative skills Full UK driving licence and own vehicle required Package Generous salary Car allowance and fuel card Long-term secured work on a major framework Opportunity to join a stable and growing contractor with an excellent reputation This is a fantastic opportunity for a Resident Liaison Officer looking for long-term stability on a high-value refurbishment programme in West London. If you d like, I can also tighten this into a punchier LinkedIn job advert (which tends to attract more applicants).

We are looking to appoint a Planning Officer to join a multi disciplinary, motivated and friendly Development Management Team. Working for two authorities creates the opportunity to build your knowledge on a wide range of planning applications and to help shape and deliver against our ambitious growth agenda while also protecting our strong built and natural environment. We have a lot to deliver, handling circa 4000 planning applications per year covering a diverse area including urban areas, rural areas and vibrant market towns. We have some significant housing and commercial sites to deliver alongside enabling infrastructure including large scale residential schemes in Broadland's Growth Triangle, key employment sites including enterprise zones, and a newly adopted Local plan for Greater Norwich to deliver against. We are therefore looking for a Planning Officer to work within one of our area teams who is motivated and ambitious, is a strong team player and ready to play a vital role in helping to create exceptional places to live and work for our residents. What you'll be doing Process general enquiries and advise on whether planning permission is required Assess planning applications and discharge condition applications including site inspections, publicity, liaison with technical consultees, negotiation with applicants/agents, objectors and the public. Prepare delegated reports and recommendations to committee in respect of planning applications. Prepare evidence, land use history and statements in the preparation of appeals. Provide information and advice to the elected members, public and other parties on development management issues. Undertake project work/administrative duties in support of the work of the development management team, including monitoring compliance with planning permissions. The post requires the ability to travel to different locations, but offers a work/life balance with hybrid home and office working. Office days are located in the modern Horizon office building located just outside the historic City of Norwich, a university and cathedral city with a thriving regional arts scene and cosmopolitan culture situated in an area of exceptional natural beauty including The Broads and the Norfolk Coast. The city has the facilities of a regional capital and great transport links. The offices are served directly by city centre bus connections and has its own Beryl bike docking station as well as plentiful cycle parking. What you'll be doing Process general enquiries and advise on whether planning permission is required Assess planning applications and discharge condition applications including site inspections, publicity, liaison with technical consultees, negotiation with applicants/agents, objectors and the public. Prepare delegated reports and recommendations to committee in respect of planning applications. Prepare evidence, land use history and statements in the preparation of appeals. Provide information and advice to the elected members, public and other parties on development management issues. Undertake project work/administrative duties in support of the work of the development management team, including monitoring compliance with planning permissions. Essential Requirements: Relevant qualification (HNC or related degree) and/or proven equivalent relevant experience in a planning environment. Minimum 3 A levels or equivalent and GCSEs to include English Language and Maths or NVQ Administration Level 3. Ideally will have experience in a Development Management Team determining planning applications. Closing Date: Sunday 7th June Interview Date: To be confirmed Why Join Us? We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme. You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve. The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received. South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.

Senior Operations Manager - High Rise Re-clad Projects Gateshead based 90K - 100K + Car Allowance + Benefits We are working with a leading national regeneration contractor to recruit a Senior Operations Manager to join their highly successful team based in Gateshead. The Senior Operations Manager will oversee teams delivering a multiple high rise planned maintenance programs including cladding and roofing works. We are looking for candidates with comparable experience on high rise or high risk buildings working for a Main Contractor. This is a fantastic opportunity for an ambitious and driven Senior Operations Manager with a determined and motivated attitude. You will be instrumental in managing the contracts and leading a team of Project Managers, Site Manager's, Resident Liaison Officers, and subcontractors. Senior Operations Manager Key Skills/Requirements: Ensure the delivery of the projects within the budget and time scales specified Experience as a Senior Operations Manager delivering multiple high rise or risk buildings Focus on motivation of the workforce to deliver on time and to budget Focus on quality, customer service and deliver Driving profitability of the contract to include pricing and delivering of extra works Client and tenant satisfaction Process Management Management of the customer Have an understanding of the financials on the contract SMSTS & NVQ Level 7 or equivalent Senior Operations Manager Salary & Package You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive up to 100,000 + Car/Allowance + Benefits.

Resident Liaison Officer Location: Sunderland (site-based with travel) Contract: Temp-to-Perm Hours: Monday-Friday 8:00am-4:30pm Salary: 30,000- 32,000 Start: ASAP (subject to notice) The Role We're recruiting an experienced Resident Liaison Officer to support a retrofit programme across Sunderland. This is a temp-to-perm opportunity, offering long-term prospects for the right person. You'll be the key point of contact for residents throughout the works - keeping customers informed, coordinating access, resolving concerns, and ensuring the programme is delivered smoothly with a strong customer-first approach. This position involves travel between sites, so you must have a full UK driving licence. Key Responsibilities Lead resident and community engagement activities and build strong local relationships Proactively communicate upcoming works, timescales and expectations (letters, calls, face-to-face visits) Act as the main point of contact for resident queries, concerns and feedback Coordinate access arrangements and appointments to support delivery teams Resolve access/resident-related issues quickly, escalating where appropriate Maintain accurate records of communications, access agreements, actions and outcomes Essential Requirements Experience in a resident-facing/face-to-face customer service role Able to handle sensitive situations with empathy, professionalism and resilience Strong communication and negotiation skills Good IT skills (Microsoft Office) Full UK driving licence Desirable Experience Previous experience as a Resident/Tenant/Customer Liaison Officer Experience within social housing and/or planned works/retrofit programmes Interested? If you're a resident-focused professional looking for a role with long-term potential, we'd love to hear from you. Apply with your up-to-date CV or call Jess on (phone number removed). RLO, TLO, CLO, Resident Liaison, Tennant Liaison, Sunderland, North East, Retrofit, Property Services

Resident Liaison Officer Harlow District Council 12 months, Full Time £200 per day umbrella Location: Harlow Vivid Resourcing are delighted to be supporting Harlow Council to recruit 3 temporary Resident Liaison Officers on a 12-month basis. Please note that this post requires the successful individual to be based on site a minimum of 3 days per week. You must be able to drive and have access to a car. Job Purpose: The Resident Liaison Officer (RLO) acts as a vital link between residents and contractors, ensuring effective communication and addressing resident concerns during construction or refurbishment projects. The Role: Communication : Serve as the primary point of contact for residents, providing updates on project progress and addressing any concerns or complaints. Resident Engagement : Foster positive relationships with residents, ensuring they are informed about the work being carried out and the expected timelines. Problem Resolution : Handle resident complaints professionally, working to resolve issues promptly and efficiently to minimize disruption. Documentation : Maintain accurate records of resident interactions, complaints, and feedback, and report findings to project management teams. Site Visits : Conduct visits to residents' homes to discuss ongoing works and gather feedback on the project. The experience you will bring: Communication Skills : Excellent verbal and written communication skills to effectively interact with residents and project teams. Interpersonal Skills : Ability to build trust and maintain positive relationships with diverse individuals. Organizational Skills : Strong organizational abilities to manage multiple tasks and maintain accurate records. Experience : Previous experience in a customer service or resident liaison role is often preferred. Problem-Solving Skills : Ability to address and resolve resident issues proactively.

Resident Liaison Officer South Coast (Hastings to Brighton) 31,500 + 5,000 Car Allowance Long-Term 15-Year Framework We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a well-established contractor delivering planned kitchen and bathroom refurbishment works across scattered social housing properties along the South Coast, covering Hastings through to Brighton. This is a long-term opportunity to work on a major 15-year framework delivering works on behalf of a leading housing provider. The role will be key in ensuring residents receive clear communication, support, and a positive experience throughout the refurbishment programme. The successful candidate will act as the primary link between residents, site teams, and client representatives, helping to ensure works are delivered efficiently, safely, and with minimal disruption to tenants. Key Responsibilities Acting as the main point of contact for residents throughout kitchen and bathroom refurbishment works Carrying out pre-start consultations and resident visits across occupied properties Coordinating access arrangements and managing appointment schedules Providing regular updates to residents regarding works progress and timelines Handling complaints, queries, and concerns in a professional and timely manner Supporting vulnerable residents and escalating safeguarding concerns where required Liaising closely with site managers, operatives, subcontractors, and housing representatives Maintaining accurate records, communication logs, and project updates Supporting customer satisfaction targets and ensuring a high level of resident engagement Candidate Requirements Previous experience working as a Resident Liaison Officer within social housing or planned maintenance Experience on kitchen and bathroom refurbishment programmes preferred Strong communication and customer service skills Ability to manage multiple properties across a wide geographical area Organised, proactive, and confident working independently Good IT skills including Microsoft Office Full UK driving licence essential due to travel requirements Package 31,500 Basic Salary 5,000 Car Allowance Long-term 15-year framework contract Opportunity to work across a major South Coast housing programme Stable and secure long-term employment with progression opportunities

Resident Liaison Officer Enfield 31,500 + 5,000 Car Allowance We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a well-established social housing contractor delivering a large-scale PODS bathroom installation programme across council properties in Enfield. This is an excellent opportunity to join a secure, long-term project. The successful candidate will play a key role in ensuring residents are fully supported throughout the refurbishment process while maintaining strong communication between tenants, site teams, and local authority representatives. Key Responsibilities Acting as the main point of contact for residents throughout bathroom installation works Carrying out resident visits and pre-start meetings before works commence Managing resident expectations and providing regular updates throughout the project Handling complaints, queries, and access arrangements in a professional and timely manner Supporting vulnerable tenants and escalating safeguarding concerns where required Coordinating appointments to minimise delays and maximise programme efficiency Liaising closely with site managers, operatives, subcontractors, and council representatives Maintaining accurate records, resident feedback, and property information Supporting the delivery team to ensure customer satisfaction targets and KPIs are achieved Requirements Previous experience working as a Resident Liaison Officer within social housing or planned works Strong communication and customer service skills Experience dealing with vulnerable residents and challenging situations Ability to work independently and manage a busy workload Good IT skills including Microsoft Office Full UK driving licence preferred Package Salary: 31,500 5,000 Car Allowance Opportunity to work on a major council refurbishment programme Supportive team environment with career progression opportunities

We re recruiting on behalf of a well-established Housing provider for a Managing Agent Performance & Compliance Officer to support the oversight of third-party managed homeownership schemes. This role plays a key part in protecting residents interests, ensuring contractual compliance, and driving high service standards across managed estates. This is initially a temporary rolling contract, they offer flexible working hours and a hybrid set up, 2 days from the office per week. What You ll Be Doing Overseeing third-party agreements, head leases and managing agents Scrutinising service charge demands, accounts and formal notices Monitoring contractor performance against KPIs and SLAs Investigating and escalating disputes or non-compliance Supporting financial and building safety compliance monitoring Acting as a key liaison between residents, managing agents and internal teams Supporting delivery of leasehold and property management services What They Look For: Experience managing third-party contracts or managing agents Knowledge of leases, service level agreements and service charges Ability to analyse financial information and performance data Strong stakeholder engagement and influencing skills Confident challenging underperformance and driving improvements If you re proactive, commercially aware and passionate about delivering high-quality services to homeowners, we d love to hear from you.

Resident Liaison Officer East London (Hackney / Haringey) 31,500 + 5,000 Car Allowance Long-Term 15-Year Framework We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a growing social housing contractor delivering planned kitchen and bathroom refurbishment works across scattered properties throughout Hackney and Haringey. This is an excellent opportunity to secure long-term work on a well-established 15-year framework agreement within the social housing sector. The successful candidate will be responsible for maintaining positive relationships with residents while supporting the smooth delivery of planned maintenance works on behalf of a major housing provider. Key Responsibilities Acting as the main point of contact for residents throughout refurbishment works Conducting resident consultations and pre-start visits prior to works commencing Coordinating appointments and arranging property access for operatives and contractors Keeping residents updated on schedules, progress, and any changes to planned works Managing complaints, queries, and resident concerns in a professional and empathetic manner Supporting vulnerable tenants and escalating safeguarding concerns where appropriate Liaising closely with site managers, subcontractors, housing officers, and project teams Maintaining accurate records, resident communication logs, and KPI updates Ensuring high levels of customer satisfaction are maintained throughout the programme Requirements Previous experience working as a Resident Liaison Officer within social housing or planned maintenance Experience working on kitchen and bathroom schemes preferred Strong communication and customer service skills Ability to handle difficult situations and resolve complaints effectively Good IT skills including Microsoft Office Organised, proactive, and able to manage a busy workload independently Full UK driving licence preferred Package Salary: 31,500 5,000 Car Allowance Long-term secured work on a 15-year framework Opportunity to work on established social housing refurbishment projects Supportive working environment with progression opportunities

Build Recruitment currently looking for x 2 RLO's for a Lead Contractor based in Long Bennington. This is a permanent opportunity, we are looking to recruit with an expected start date of within the next 4 - 5 weeks. This role would suit someone who has previous experience with Resident / Customer Liaison within social housing, we are open to those from other backgrounds also, being able to speak with people face to face, and be a friendly face to residents whilst assisting with any of their queries is essential. This role will include logging residents issues and queries, and relaying back to the engineering team and providing timely responses to resolve any issues. 1 RLO will be working within the Kitchens & Bathrooms team, and the other role will be working in the Retrofit team. Company car OR monthly car allowance to be provided for the successful applicants. Requirements - Must hold a full UK license to be able to drive to properties across the area. Be customer facing and be personable. Comfortable working alone. Salary - up to 34k basic, plus car / car allowance. Hours - 8:30am till 5pm. If this role is of interest, please reach out today to discuss further! Contact Grace on (phone number removed).

Deputy Security Controller Based at our Cyber Centre of Excellence in Maidenhead. At Ultra Cyber we have a rare opportunity to join the team as Deputy Security Controller. The Deputy Security Controller exists to support the Security Controller in meeting the HMG (His Majesty's Government) requirements of a designated official to exercise the day-to-day responsibility of all aspects of protective security. The Security Compliance function in Ultra is responsible for ensuring that the company s officers, directors, and employees comply with the provisions of the company s Government Security Policies and Special Security Agreement, where required. Scope: Based in Maidenhead where the primary activity takes place, the role will have occasional additional responsibility for the other sites in the I&C UK offices. As such will require some infrequent travel to those sites. Role Requirements: Flexibility to travel within the UK, full driving license Ability & desire to obtain and maintain the required level of security clearance A working knowledge of Gov Stan 007 and security policy framework is desirable Must be capable of interpreting the requirements of the Security and Personnel Controllers An understanding of the risks and subsequent impact to the business of failing to comply fully with appropriate guidelines, policy or legislation. Key Responsibilities: Physical Security Assist the Security Controller with the administration and management of the Guards, NPSA furniture, keys, locks, combinations changes, logs, Disposal of assets, AACS, CCTV, IDS, Building and walls, area security, routines. Personnel Security Assist the Personnel Security Controller with final BPSS checks, approving access to areas, processing visitor requests and IVCO requests. Access Control Security Organising regular combination changes, Document checks, mustering, Training, Booking in/ out of asset, movement / transport plans, Liaising with the authority. Management Security Logging SALs, and administrating supply chain checks and contracts. Investigation Security Breaches, electronic security issues, SAL, Personnel, TCSM, CTSA liaison, Training, Asset loss, criminal activity, authority liaison, reporting & investigation. General Ensure all access to sensitive assets are recorded and controlled, to meet the requirements of the need-to-know principle. Using the Wiseman database, to log new assets, destroy obsolete assets, and instigate musters and spot checks. Ensure employees remain compliant with the conditions of their security clearance obligations via the appropriate aftercare process. Represent the business at off-site briefings, meetings and training sessions, as and when necessary and to disseminate information to the relevant audiences. Ensure security requirements are reflected in the company s processes, as appropriate. Any other duties as and when required. Manage security of information as defined in the Security manual. Required Skills and Qualifications: British Citizen (e.g. to enable handling of Eyes Only material). Capable of achieving the required level of security clearance. Experience of CCTV would be beneficial. Although no specific educational qualifications are mandated, a good standard of verbal and written English would be expected. Notice Due to the nature of the programs we deliver for our customers, candidates may need to obtain the relevant security clearance or handle export-controlled material as defined by the role's requirements. Applicants must be able to obtain and maintain the appropriate level of security clearance for the role. Due to the nature of our work, you must be a British Citizen who has been resident in the UK for the past 5 years in order to apply for SC clearance and 10 years for DV. For more information, please visit the UKSV website. Our Benefits Every employee is critical to our success, and as such, we offer a range of flexible employee benefits, including: Participation in an Annual Bonus Scheme Private Medical Cover 25 days holiday (plus Bank Holidays) with the option to buy an extra 5 days Pension Contribution 4 x Life Assurance Cover Flexible working hours with opportunity for a 1pm finish on a Friday Flexible benefits including cycle to work scheme, will writing and more Security Clearance Allowance where relevant and subject to you holding the required security clearance Diversity, Equity & Inclusion Statement At Ultra I&C, we are an equal opportunity employer and value diversity and inclusivity. Underpinned by our values, behaviours, and policies, we want you to feel empowered to be the best version of yourself. We also believe that people from different backgrounds and cultures will increase our diversity of thinking, ensuring we successfully deliver to our customers. We, therefore, do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also support requests for flexible working arrangements wherever possible.

Customer Liaison Officer Edinburgh Negotiable DOE Avenue are seeking an experienced and proactive Community Liaison Officer (CLO) to support the delivery of a major High Voltage (HV) cable installation project involving the construction of approximately 10km of trenching works between substations on the outskirts of Edinburgh. The successful candidate will act as the primary interface between the project team and external stakeholders, ensuring effective communication, minimising disruption, maintaining positive relationships and protecting the reputation of the business throughout the project lifecycle. The CLO will be expected to build strong relationships and maintain regular engagement with customers, local communities, local authorities, transport providers, businesses and all interested parties affected by the works. Key Responsibilities Act as the primary point of contact for all external stakeholder communication associated with the project. Develop, implement and maintain a Stakeholder Engagement Plan and communication strategy. Build and maintain positive working relationships with: Local residents and customers Businesses affected by the works Local community and neighbourhood groups Local highways authorities Bus operators and public transport providers Emergency services Schools, care homes and vulnerable customer groups Elected members and local councillors Client representatives and key project stakeholders Arrange and attend stakeholder meetings, public information events and community engagement sessions. Prepare and distribute advance notifications, newsletters, project updates and customer communications. Customer Management Act as the first escalation point for customer concerns and complaints. Log, monitor and manage customer enquiries through to closure. Ensure all complaints are investigated promptly and corrective actions implemented where required. Identify vulnerable customers and ensure additional support measures are put in place. Traffic & Public Interface Management Liaise closely with highways authorities regarding planned roadworks, traffic management arrangements and access restrictions. Coordinate with bus operators regarding route changes, diversions and bus stop impacts. Ensure businesses, residents and stakeholders receive sufficient notice of any disruption. Attend coordination meetings relating to highways and traffic management. Community Relations Maintain positive public perception of the project and the Opus brand. Monitor community concerns and identify emerging issues before escalation. Attend local forums and neighbourhood meetings as required. Identify opportunities for community engagement initiatives and positive project legacy activities. Requirements: Essential: Previous experience in a Community Liaison, Stakeholder Engagement or Customer Relations role. Experience working on utilities, civil engineering, highways or infrastructure projects. Strong communication and interpersonal skills. Ability to deal professionally with difficult or sensitive situations. Excellent organisational and reporting skills. Strong IT capability including Microsoft Office. Full UK Driving Licence. Desirable: Experience within power, utilities or major infrastructure projects. Knowledge of roadworks and traffic management processes. Knowledge of local authority engagement procedures. Understanding of CDM and construction environments. Interested? Apply with your most recent CV or Call Alanna: (phone number removed). INDTEMP

Summary Our client is looking Customer Liaison Officers provide essential administrative support in processing case work from initial customer enquiry through to maintenance of project, at a pace, quality and cost that meet customer expectations and business objectives. This customer service and administrative role is a key interface between our customers, technical staff, sub-contractors and the public Key Responsibilities • Coordinate visit arrangements • Provide customers with visit confirmations and quotes • Coordinate and book travel arrangements • Progress casework in line with company process and policy • Maintain and update databases • Respond to internal and external enquiries • Perform general administration tasks • Support other teams and departments • Assist in organising meetings Key Attributes • Excellent customer service skills • Display accurate written and clear verbal communication skills • Have demonstrable experience working as part of a team • Be able to prioritise workload to meet deadlines • Have good knowledge of Microsoft Office software Benefits • 25 days holiday plus Bank Holidays (pro rata) • Hybrid working (After full training is complete) • Childcare vouchers • Flexible benefits programme • Highly desirable employer contribution pension • 3x life assurance • Onsite parking - not guaranteed First come first serve (residential parking nearby) • Health cash plan Hours: 20-25 hours per week, across 5 days (Monday-Friday) hybrid working avaliable Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills. Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful. March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment's Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you. Consultant: Donna Jackson

Temporary Customer Liaison Officer Location: Based in Sheffield covering Doncaster, Rotherham, Hull, Leeds, and Halifax. Contract: Temporary (initially 8 weeks, with potential to extend) Hours: Monday-Friday, 8:00am-4:30pm Rate: Flexible - dependent on experience The Role An exciting opportunity has arisen for an experienced Customer Liaison Officer to support projects across the Sheffield area. This role is initially offered on an 8 week temporary basis, with the possibility of extension. You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally. The role will require travel between sites; candidates must have access to their own vehicle. Mileage expenses can be claimed. Key Responsibilities As a Customer Liaison Officer, your duties will include: Leading resident and community engagement activities and building strong local relationships Communicating clearly with residents about upcoming works, timelines, and expectations Acting as the main point of contact for resident enquiries, concerns, and feedback Coordinating access arrangements to support project delivery Resolving access or resident-related issues promptly, escalating where appropriate Maintaining accurate records of communications, access agreements, and issue resolution Essential Requirements Previous experience in a similar role Ability to handle sensitive situations with professionalism and empathy Strong communication, resilience, and negotiation skills Proficient in Microsoft Office Full UK driving licence and access to a vehicle Desirable Experience Previous experience in a Customer Liaison Officer / Tenant Liaison Officer / Resident Liaison Officer role Experience working within the social housing sector If you're an experienced Customer Liaison Officer looking for a short-term opportunity with longer-term potential, we'd love to hear from you. Please apply with your up-to-date CV or call Jess on (phone number removed)