Salary: £27,000 FTE (pro rata £16,200) Hours: Part-time, 24 hours per week Contract: Permanent Location: Hybrid with at least 1 day per week onsite in South Wales Play a key role in funding meaningful change A well-established, purpose-led animal welfare charity is entering an exciting new phase following a major shift in its operating landscape. With ambitious plans to grow its reach and impact, the organisation is strengthening its fundraising team to build sustainable income for the future. This is an excellent opportunity for a Trusts and Foundations Officer to contribute at a pivotal moment, helping secure vital funding that directly supports life-changing work. You will play a central role in securing income from trusts and foundations, working across the full fundraising cycle from research and bid writing to reporting and relationship management. As part of a collaborative income generation team, you will contribute to an ambitious income target while building and managing a diverse portfolio of funders. What you will be doing Managing and growing a portfolio of trust and foundation funders Writing compelling, high-quality grant applications across a range of values Researching and developing new funding opportunities and prospects Producing clear, timely monitoring and impact reports for funders Building strong, long-term relationships through effective stewardship Developing and maintaining a robust funder database Working collaboratively across teams to shape strong, fundable cases for support Supporting the wider development of the fundraising strategy Maintaining accurate records using CRM systems We are looking for an enthusiastic and organised fundraiser who is motivated by impact and collaboration. You will bring: Experience in trust and grant fundraising , including successful bid writing A track record of securing low, medium and high value grants Experience producing monitoring and reporting for funders Strong written and verbal communication skills Excellent organisation and attention to detail Ability to manage workload independently and meet deadlines Experience building and maintaining effective stakeholder relationships Confidence working with CRM systems (such as Beacon or similar) A collaborative approach and commitment to working within a small, purpose-driven team What you will receive 28 days annual leave (including bank holidays), pro rata £200 annual CPD allowance Reimbursement of agreed out-of-pocket expenses Why join? This is an opportunity to be part of a committed organisation at a defining moment in its journey. Your work will directly enable impactful programmes and help build a sustainable future for those it supports. If you are passionate about fundraising and want to see the tangible impact of your work, this role offers both purpose and opportunity. We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Jun 16, 2026
Full time
Salary: £27,000 FTE (pro rata £16,200) Hours: Part-time, 24 hours per week Contract: Permanent Location: Hybrid with at least 1 day per week onsite in South Wales Play a key role in funding meaningful change A well-established, purpose-led animal welfare charity is entering an exciting new phase following a major shift in its operating landscape. With ambitious plans to grow its reach and impact, the organisation is strengthening its fundraising team to build sustainable income for the future. This is an excellent opportunity for a Trusts and Foundations Officer to contribute at a pivotal moment, helping secure vital funding that directly supports life-changing work. You will play a central role in securing income from trusts and foundations, working across the full fundraising cycle from research and bid writing to reporting and relationship management. As part of a collaborative income generation team, you will contribute to an ambitious income target while building and managing a diverse portfolio of funders. What you will be doing Managing and growing a portfolio of trust and foundation funders Writing compelling, high-quality grant applications across a range of values Researching and developing new funding opportunities and prospects Producing clear, timely monitoring and impact reports for funders Building strong, long-term relationships through effective stewardship Developing and maintaining a robust funder database Working collaboratively across teams to shape strong, fundable cases for support Supporting the wider development of the fundraising strategy Maintaining accurate records using CRM systems We are looking for an enthusiastic and organised fundraiser who is motivated by impact and collaboration. You will bring: Experience in trust and grant fundraising , including successful bid writing A track record of securing low, medium and high value grants Experience producing monitoring and reporting for funders Strong written and verbal communication skills Excellent organisation and attention to detail Ability to manage workload independently and meet deadlines Experience building and maintaining effective stakeholder relationships Confidence working with CRM systems (such as Beacon or similar) A collaborative approach and commitment to working within a small, purpose-driven team What you will receive 28 days annual leave (including bank holidays), pro rata £200 annual CPD allowance Reimbursement of agreed out-of-pocket expenses Why join? This is an opportunity to be part of a committed organisation at a defining moment in its journey. Your work will directly enable impactful programmes and help build a sustainable future for those it supports. If you are passionate about fundraising and want to see the tangible impact of your work, this role offers both purpose and opportunity. We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Community Business Officer (Trading) Contract: Permanent Hours: Full-time Location: Office based, Woodstock, Oxfordshire Salary: £27,976 - £36,328 per annum Our client is looking for a Community Business Officer (Trading) to support a network of community-owned businesses across the UK. About the employer This organisation is a national charity supporting people in rural areas to set up and run successful businesses in community ownership. They do this to achieve a UK-wide vision for resilient, thriving and inclusive rural communities. About the Role In this proactive, people-focused role, you'll work closely with established community businesses to strengthen their operations, improve sustainability, and maximise social impact. You'll provide direct support, coordinate access to specialist advice, and build strong relationships to understand each group's needs and challenges. You'll also support membership engagement, contribute to events and communications, and maintain accurate data to ensure high-quality support across the network. Working as part of a collaborative team, you'll help deliver a responsive and effective service to community businesses. This role is ideal for someone organised, empathetic and confident communicating with a wide range of people, with a strong interest in community business and rural communities. The successful candidate should have the following knowledge, experience, skills and attributes: Relationship-focused : you enjoy working with people and are confident building positive, professional relationships. Customer-centred: you have experience working with the public and take pride in providing a helpful, friendly service. Empathetic and patient: you take time to understand the situations and needs of the people you work with, responding with care and without rushing. Proactive and confident : you take initiative, approach tasks positively, and are comfortable acting independently within your role. You're confident engaging with others, raising issues when needed, and following things through to completion. Communicative : you're a confident and clear communicator, comfortable managing multiple interactions by phone, email, video call and in person. You adapt your tone and approach to suit different people and situations. Community-minded: you bring an interest in community business and an understanding of community business models and the challenges facing rural communities. Tech comfortable: you have a good working knowledge of Microsoft Office and are confident using everyday digital tools to stay organised. Experience of using CRM systems - particularly Salesforce - is an advantage, and you're comfortable keeping accurate records and information up to date. Problem-solving: you're practical and solution-focused, able to think issues through, handle queries calmly, and find effective responses when challenges arise. Organised and adaptable: you are able to prioritise your workload effectively, managing competing demands on your time without losing focus or quality. Join this organisation and be part of a national charity supporting resilient, thriving and inclusive rural communities. Closing date for applications: 5pm on Friday 3 July 2026 Please submit your final application at your earliest convenience to avoid disappointment. Interview date: During week commencing 13 July 2026 Interested? Please click the job board apply button to be taken to the next stage. There you can find out more information and complete your application by following the instructions ( you may need to scroll down ). This employer is committed to Equity, Diversity and Inclusion (EDI) and their approach goes beyond 'protected characteristics' to thinking more broadly about inclusion. Every individual will think and feel differently and this organisation believes that these differences should be embraced, and individual needs taken into account. Additionally, the makeup of the rural communities they work with leads to their own particular diversity and exclusion challenges and opportunities compared to urban areas. Their commitment to EDI, both internally and externally, has been tailored to the organisation and the communities they serve. No agencies please.
Jun 16, 2026
Full time
Community Business Officer (Trading) Contract: Permanent Hours: Full-time Location: Office based, Woodstock, Oxfordshire Salary: £27,976 - £36,328 per annum Our client is looking for a Community Business Officer (Trading) to support a network of community-owned businesses across the UK. About the employer This organisation is a national charity supporting people in rural areas to set up and run successful businesses in community ownership. They do this to achieve a UK-wide vision for resilient, thriving and inclusive rural communities. About the Role In this proactive, people-focused role, you'll work closely with established community businesses to strengthen their operations, improve sustainability, and maximise social impact. You'll provide direct support, coordinate access to specialist advice, and build strong relationships to understand each group's needs and challenges. You'll also support membership engagement, contribute to events and communications, and maintain accurate data to ensure high-quality support across the network. Working as part of a collaborative team, you'll help deliver a responsive and effective service to community businesses. This role is ideal for someone organised, empathetic and confident communicating with a wide range of people, with a strong interest in community business and rural communities. The successful candidate should have the following knowledge, experience, skills and attributes: Relationship-focused : you enjoy working with people and are confident building positive, professional relationships. Customer-centred: you have experience working with the public and take pride in providing a helpful, friendly service. Empathetic and patient: you take time to understand the situations and needs of the people you work with, responding with care and without rushing. Proactive and confident : you take initiative, approach tasks positively, and are comfortable acting independently within your role. You're confident engaging with others, raising issues when needed, and following things through to completion. Communicative : you're a confident and clear communicator, comfortable managing multiple interactions by phone, email, video call and in person. You adapt your tone and approach to suit different people and situations. Community-minded: you bring an interest in community business and an understanding of community business models and the challenges facing rural communities. Tech comfortable: you have a good working knowledge of Microsoft Office and are confident using everyday digital tools to stay organised. Experience of using CRM systems - particularly Salesforce - is an advantage, and you're comfortable keeping accurate records and information up to date. Problem-solving: you're practical and solution-focused, able to think issues through, handle queries calmly, and find effective responses when challenges arise. Organised and adaptable: you are able to prioritise your workload effectively, managing competing demands on your time without losing focus or quality. Join this organisation and be part of a national charity supporting resilient, thriving and inclusive rural communities. Closing date for applications: 5pm on Friday 3 July 2026 Please submit your final application at your earliest convenience to avoid disappointment. Interview date: During week commencing 13 July 2026 Interested? Please click the job board apply button to be taken to the next stage. There you can find out more information and complete your application by following the instructions ( you may need to scroll down ). This employer is committed to Equity, Diversity and Inclusion (EDI) and their approach goes beyond 'protected characteristics' to thinking more broadly about inclusion. Every individual will think and feel differently and this organisation believes that these differences should be embraced, and individual needs taken into account. Additionally, the makeup of the rural communities they work with leads to their own particular diversity and exclusion challenges and opportunities compared to urban areas. Their commitment to EDI, both internally and externally, has been tailored to the organisation and the communities they serve. No agencies please.
As the Sales & Marketing Finance Business Partner (FBP), you'll be working in a senior 'individual-contributor' role supporting the Chief Sales Officer (CSO) and Chief Marketing Officer (CMO) within Moorepay. Partnering with the wider leadership teams across Sales, Marketing and Pricing, you'll drive forecasting, performance insight, and decision support across pipeline, bookings/ARR, retention, and unit economics, ensuring strong financial discipline and commercial focus across the go-to-market function. You'll operate as a trusted Finance Partner to commercial leaders, and a key contributor to the Moorepay Finance team. You'll report to the Head of Commercial Finance, working closely with the broader Finance, FP&A, and Group Finance functions. This role will work on a hybrid basis (2-3 days per week) from our Swinton office. Key areas of responsibility will include: Financial Business Partnering - Sales & Marketing Providing clear commercial insight on Sales & Marketing performance, investment decisions, and go-to-market trade-offs. Challenging constructively, ensuring financial implications are understood and factored into decisions. Translating complex commercial and pipeline activity into clear financial narratives at OpCo Exec & SLT level. Planning, Budgeting & Forecasting Owning the end-to-end financial planning, budgeting, and forecasting processes for Sales & Marketing. Maintaining driver-based forecasts across pipeline, bookings/ARR, churn/retention, and commission run-rate. Owning Sales & Marketing overhead budgets, including marketing efficiency, commissions, and related costs. Driving improved forecast accuracy and insight, not just cycle delivery. Revenue Performance & SaaS Metrics Analysing CARR/ARR performance, bridges, and key drivers across recurring revenue. Owning CAC, LTV, LTV:CAC, and payback period reporting, ensuring metrics influence spend allocation and go-to-market decisions. Tracking pipeline, conversion, sales productivity, and related unit economics. Owning multi-touch attribution modelling to ensure CAC is accurately apportioned across marketing channels and touchpoints, providing reliable unit economics for investment decisions. Analysing churn and retention drivers and cohorts, supporting retention initiatives with actionable insight. Marketing ROI & Investment Governance Evaluating channel and campaign performance and supporting investment decisions. Building and reviewing robust business cases for Sales & Marketing initiatives, ensuring clear assumptions, benefits tracking, and ROI discipline. Partnering with Sales and Marketing leaders to define measurable outcomes and performance benchmarks. Cost Management & Financial Control Maintaining strong financial control over Sales & Marketing cost bases, including headcount, commissions, marketing spend, and third-party services. Identifying opportunities for efficiency and cost optimisation without undermining commercial delivery or growth. Managing accruals, controls, and overhead tracking within close and reporting cycles. Sales Capacity Planning & Quota Design Owning sales capacity modelling, including headcount-to-pipeline coverage ratios. Supporting the design and review of commission plans, including accelerators, SPIFs, and threshold mechanics, not just ongoing maintenance. Modelling the incentive and cost implications of plan design changes, and presenting recommendations to senior stakeholders. Partnering with Sales leadership on annual and in-year quota-setting, ensuring quotas are grounded in financial targets and market opportunity. Pipeline Data Governance & CRM Integrity Acting as the finance owner of pipeline data standards, working with Sales leadership to define and maintain CRM stage definitions, hygiene rules, and data quality expectations. Proactively identifying and escalating data quality issues that affect forecast reliability or metric accuracy. Partnering with Data/BI teams to ensure pipeline and revenue reporting is built on consistent, governed definitions. Owning and running structured forecast cadences, including weekly pipeline reviews, monthly forecast calls, and quarterly business reviews, ensuring analysis translates into action. Pricing, Discounting & Deal Governance Alongside the Pricing team, providing financial modelling to support pricing decisions and discounting governance. Owning the governance process for non-standard commercial terms, reviewing deals outside standard parameters before contracts are issued. Providing insight into the financial impact of pricing and deal structure decisions, including margin and ARR implications. Governance, Reporting & Senior Leadership Engagement Preparing clear, concise reporting and insight for OpCo Exec and senior leadership. Supporting Exec-level discussions with fact-based analysis and forward-looking insight. Ensuring KPI dashboards are current, accurate, and flag risks and opportunities early with actions tracked. Ensuring compliance with internal financial policies while enabling pace and agility. Skills & Experience Qualified accountant (ACA / ACCA / CIMA or equivalent). Experience in Commercial Finance, FP&A, or Finance Business Partnering, ideally in SaaS or a recurring revenue business. Strong grasp of SaaS metrics (pipeline, bookings/ARR, churn/retention, CAC/LTV) and comfortable working with data and BI tooling. Strong planning and financial modelling skills, including commissions, ROI, and pricing/discount scenario analysis. Experience in sales capacity planning, quota design, and commission plan structuring. Experience in budgeting, forecasting, and cost control within commercially-focused cost bases. Familiarity with CRM data governance and pipeline management processes (HubSpot or equivalent). Private equity or investor-led reporting exposure (beneficial but not essential). Proven ability to influence senior stakeholders as a senior individual contributor.
Jun 16, 2026
Full time
As the Sales & Marketing Finance Business Partner (FBP), you'll be working in a senior 'individual-contributor' role supporting the Chief Sales Officer (CSO) and Chief Marketing Officer (CMO) within Moorepay. Partnering with the wider leadership teams across Sales, Marketing and Pricing, you'll drive forecasting, performance insight, and decision support across pipeline, bookings/ARR, retention, and unit economics, ensuring strong financial discipline and commercial focus across the go-to-market function. You'll operate as a trusted Finance Partner to commercial leaders, and a key contributor to the Moorepay Finance team. You'll report to the Head of Commercial Finance, working closely with the broader Finance, FP&A, and Group Finance functions. This role will work on a hybrid basis (2-3 days per week) from our Swinton office. Key areas of responsibility will include: Financial Business Partnering - Sales & Marketing Providing clear commercial insight on Sales & Marketing performance, investment decisions, and go-to-market trade-offs. Challenging constructively, ensuring financial implications are understood and factored into decisions. Translating complex commercial and pipeline activity into clear financial narratives at OpCo Exec & SLT level. Planning, Budgeting & Forecasting Owning the end-to-end financial planning, budgeting, and forecasting processes for Sales & Marketing. Maintaining driver-based forecasts across pipeline, bookings/ARR, churn/retention, and commission run-rate. Owning Sales & Marketing overhead budgets, including marketing efficiency, commissions, and related costs. Driving improved forecast accuracy and insight, not just cycle delivery. Revenue Performance & SaaS Metrics Analysing CARR/ARR performance, bridges, and key drivers across recurring revenue. Owning CAC, LTV, LTV:CAC, and payback period reporting, ensuring metrics influence spend allocation and go-to-market decisions. Tracking pipeline, conversion, sales productivity, and related unit economics. Owning multi-touch attribution modelling to ensure CAC is accurately apportioned across marketing channels and touchpoints, providing reliable unit economics for investment decisions. Analysing churn and retention drivers and cohorts, supporting retention initiatives with actionable insight. Marketing ROI & Investment Governance Evaluating channel and campaign performance and supporting investment decisions. Building and reviewing robust business cases for Sales & Marketing initiatives, ensuring clear assumptions, benefits tracking, and ROI discipline. Partnering with Sales and Marketing leaders to define measurable outcomes and performance benchmarks. Cost Management & Financial Control Maintaining strong financial control over Sales & Marketing cost bases, including headcount, commissions, marketing spend, and third-party services. Identifying opportunities for efficiency and cost optimisation without undermining commercial delivery or growth. Managing accruals, controls, and overhead tracking within close and reporting cycles. Sales Capacity Planning & Quota Design Owning sales capacity modelling, including headcount-to-pipeline coverage ratios. Supporting the design and review of commission plans, including accelerators, SPIFs, and threshold mechanics, not just ongoing maintenance. Modelling the incentive and cost implications of plan design changes, and presenting recommendations to senior stakeholders. Partnering with Sales leadership on annual and in-year quota-setting, ensuring quotas are grounded in financial targets and market opportunity. Pipeline Data Governance & CRM Integrity Acting as the finance owner of pipeline data standards, working with Sales leadership to define and maintain CRM stage definitions, hygiene rules, and data quality expectations. Proactively identifying and escalating data quality issues that affect forecast reliability or metric accuracy. Partnering with Data/BI teams to ensure pipeline and revenue reporting is built on consistent, governed definitions. Owning and running structured forecast cadences, including weekly pipeline reviews, monthly forecast calls, and quarterly business reviews, ensuring analysis translates into action. Pricing, Discounting & Deal Governance Alongside the Pricing team, providing financial modelling to support pricing decisions and discounting governance. Owning the governance process for non-standard commercial terms, reviewing deals outside standard parameters before contracts are issued. Providing insight into the financial impact of pricing and deal structure decisions, including margin and ARR implications. Governance, Reporting & Senior Leadership Engagement Preparing clear, concise reporting and insight for OpCo Exec and senior leadership. Supporting Exec-level discussions with fact-based analysis and forward-looking insight. Ensuring KPI dashboards are current, accurate, and flag risks and opportunities early with actions tracked. Ensuring compliance with internal financial policies while enabling pace and agility. Skills & Experience Qualified accountant (ACA / ACCA / CIMA or equivalent). Experience in Commercial Finance, FP&A, or Finance Business Partnering, ideally in SaaS or a recurring revenue business. Strong grasp of SaaS metrics (pipeline, bookings/ARR, churn/retention, CAC/LTV) and comfortable working with data and BI tooling. Strong planning and financial modelling skills, including commissions, ROI, and pricing/discount scenario analysis. Experience in sales capacity planning, quota design, and commission plan structuring. Experience in budgeting, forecasting, and cost control within commercially-focused cost bases. Familiarity with CRM data governance and pipeline management processes (HubSpot or equivalent). Private equity or investor-led reporting exposure (beneficial but not essential). Proven ability to influence senior stakeholders as a senior individual contributor.
Sponsorship and Individual Giving Officer Salary: £27,000 FTE (pro rata £16,200) Hours: Part-time, 24 hours per week Contract: Fixed Term Contract Location: Hybrid with at least 1 day per week onsite in South Wales Make a lasting difference at a pivotal moment. A well-established animal welfare charity with over 30 years of impact is entering an exciting new phase following a landmark change in legislation affecting the sector. With an ambitious vision to expand support and ensure every animal leaving a changing industry receives the care, rehabilitation and home they need, the organisation is strengthening its fundraising function. This is a rare opportunity to join at a transformative moment and help shape long-term, sustainable income that will directly change lives. About the role This role will lead on developing and growing corporate partnerships, individual giving and legacy income . Working as part of a small, committed income generation team, you will play a key role in delivering an ambitious fundraising target and strengthening supporter relationships. You will manage an existing portfolio while identifying and securing new opportunities to grow income and engagement. What you will be doing Building and nurturing relationships with corporate partners, donors and members Developing new sponsorship and individual giving opportunities Leading on legacy giving activity , supporting supporters with care and sensitivity Creating and delivering engaging campaigns, communications and events Researching and approaching new fundraising prospects and partnerships Maintaining accurate records and reporting to support effective stewardship Contributing to a long-term income growth and legacy strategy What we are looking for We are seeking someone who brings both strong organisational ability and genuine compassion , with a passion for making an impact. You will have: Experience in fundraising, supporter engagement or income generation Excellent communication skills with a warm and empathetic approach Strong organisation and attention to detail Experience managing and developing stakeholder relationships Ability to work proactively and independently , managing your own workload Confidence in working to targets and objectives Experience using CRM systems such as Beacon or similar A strong personal commitment to animal welfare or mission-driven work What you will receive 28 days annual leave including bank holidays, pro rata £200 annual CPD allowance Reimbursement of agreed out-of-pocket expenses Why join? This is more than a fundraising role. It is an opportunity to be part of a purpose-led organisation at a defining moment in its journey. Your work will directly support the delivery of life-changing outcomes and help build a sustainable future for animals in need. If you are motivated by meaningful impact and want to play a key role in a growing organisation, this could be the opportunity for you. We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you. We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Jun 16, 2026
Full time
Sponsorship and Individual Giving Officer Salary: £27,000 FTE (pro rata £16,200) Hours: Part-time, 24 hours per week Contract: Fixed Term Contract Location: Hybrid with at least 1 day per week onsite in South Wales Make a lasting difference at a pivotal moment. A well-established animal welfare charity with over 30 years of impact is entering an exciting new phase following a landmark change in legislation affecting the sector. With an ambitious vision to expand support and ensure every animal leaving a changing industry receives the care, rehabilitation and home they need, the organisation is strengthening its fundraising function. This is a rare opportunity to join at a transformative moment and help shape long-term, sustainable income that will directly change lives. About the role This role will lead on developing and growing corporate partnerships, individual giving and legacy income . Working as part of a small, committed income generation team, you will play a key role in delivering an ambitious fundraising target and strengthening supporter relationships. You will manage an existing portfolio while identifying and securing new opportunities to grow income and engagement. What you will be doing Building and nurturing relationships with corporate partners, donors and members Developing new sponsorship and individual giving opportunities Leading on legacy giving activity , supporting supporters with care and sensitivity Creating and delivering engaging campaigns, communications and events Researching and approaching new fundraising prospects and partnerships Maintaining accurate records and reporting to support effective stewardship Contributing to a long-term income growth and legacy strategy What we are looking for We are seeking someone who brings both strong organisational ability and genuine compassion , with a passion for making an impact. You will have: Experience in fundraising, supporter engagement or income generation Excellent communication skills with a warm and empathetic approach Strong organisation and attention to detail Experience managing and developing stakeholder relationships Ability to work proactively and independently , managing your own workload Confidence in working to targets and objectives Experience using CRM systems such as Beacon or similar A strong personal commitment to animal welfare or mission-driven work What you will receive 28 days annual leave including bank holidays, pro rata £200 annual CPD allowance Reimbursement of agreed out-of-pocket expenses Why join? This is more than a fundraising role. It is an opportunity to be part of a purpose-led organisation at a defining moment in its journey. Your work will directly support the delivery of life-changing outcomes and help build a sustainable future for animals in need. If you are motivated by meaningful impact and want to play a key role in a growing organisation, this could be the opportunity for you. We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you. We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Job Title: Member and Supporter Experience Officer (summer placement) Team : Member and Supporter Experience Location : Hybrid (split between home-working and London. London attendance on Tuesdays) Duration : 3 months (2 July - 6 October) Interview dates: Interviews will be conducted on a rolling basis while the role remains open due to the quick turnaround required for this position. This role sits within a pay grade with a pay range of £25,813 to £33,052, The salary on appointment will be set at the lower end of the pay range, to a maximum of £28,394 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role. We will be conducting interviews on a rolling basis as suitable candidates apply, and we are looking for the successful candidate to start from 2 July. Context and purpose of role At the Ramblers, we are committed to providing our supporters with the very best experience possible, placing the Member and Supporter Experience Team at the heart of our operations. The team acts as the first line of support for members and supporters, responding to enquiries, managing interactions, and deepening engagement with the Ramblers. This short-term placement provides hands-on experience in delivering excellent supporter service at the Ramblers. The postholder will support the Member and Supporter Experience team in responding to enquiries, maintaining supporter data, and contributing to improvements in the supporter journey. Key responsibilities Supporter Engagement Respond to supporter enquiries via phone, letter, email and social media in a timely and professional manner, and with professionalism, empathy and attention to detail. Escalate complex, safeguarding and complaint-related enquiries appropriately. Listen and respond to the needs of each supporter, understanding their motivations and experiences to foster long-term relationships. Acknowledge and thank donations and other payments in a timely and personalised manner. Payment processing Process and manage in-bound financial payments in an accurate and timely manner Investigate and resolve any payment issues, liaising with supporters and the payment processor as needed. Data integrity and CRM Management Maintain accurate records of interactions, transactions, comments, and complaints in the CRM system in accordance with data protection and Gift Aid Legislation. Support key supporter administration tasks (e.g. welcome pack data send) Problem-solving and complaints handling Investigate and resolve low-level issues or complaints, liaising with other colleagues as required and keep supporters informed throughout the process. Handle complex technical enquiries related to our digital tools such as app, website, insight hub, with support from the team. Manage feedback and complaints, following established procedure with a focus on turning negative experiences into positive ones. Volunteer support Provide support to office volunteers, ensuring they feel values and supported to carry out their tasks effectively. Other Undertake such other duties as may be reasonably required of the post. Engage and proactively develop excellent working relationships across the organisation. The person Knowledge, Skills and Experience Essential: A high standard of organisational, interpersonal and communication skills. An excellent telephone manner. An ability to maintain high levels of accuracy at all times. Ability to adapt style, tone and content to provide a tailored service to supporters. Ability to show initiative and determination to investigate and solve complex enquiries. Excellent time management and organisational skills enabling you to plan and prioritise incoming workloads to SLAs set. Desirable: Experience of working in a busy customer/supporter service environment. Personal Attributes A team player, develop collaborative, strong and effective working relationships. Empathetic and patient, with a genuine desire to help members and supporters. Positive and professional attitude. Proactive and self-motivated with the ability to work independently. Adaptable and flexible in a fast-paced environment. Strong sense of responsibility and accountability. Values and Behaviours Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people. Inclusive We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission. Inspiring We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission. Empowering We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action. Responsible We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
Jun 15, 2026
Full time
Job Title: Member and Supporter Experience Officer (summer placement) Team : Member and Supporter Experience Location : Hybrid (split between home-working and London. London attendance on Tuesdays) Duration : 3 months (2 July - 6 October) Interview dates: Interviews will be conducted on a rolling basis while the role remains open due to the quick turnaround required for this position. This role sits within a pay grade with a pay range of £25,813 to £33,052, The salary on appointment will be set at the lower end of the pay range, to a maximum of £28,394 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role. We will be conducting interviews on a rolling basis as suitable candidates apply, and we are looking for the successful candidate to start from 2 July. Context and purpose of role At the Ramblers, we are committed to providing our supporters with the very best experience possible, placing the Member and Supporter Experience Team at the heart of our operations. The team acts as the first line of support for members and supporters, responding to enquiries, managing interactions, and deepening engagement with the Ramblers. This short-term placement provides hands-on experience in delivering excellent supporter service at the Ramblers. The postholder will support the Member and Supporter Experience team in responding to enquiries, maintaining supporter data, and contributing to improvements in the supporter journey. Key responsibilities Supporter Engagement Respond to supporter enquiries via phone, letter, email and social media in a timely and professional manner, and with professionalism, empathy and attention to detail. Escalate complex, safeguarding and complaint-related enquiries appropriately. Listen and respond to the needs of each supporter, understanding their motivations and experiences to foster long-term relationships. Acknowledge and thank donations and other payments in a timely and personalised manner. Payment processing Process and manage in-bound financial payments in an accurate and timely manner Investigate and resolve any payment issues, liaising with supporters and the payment processor as needed. Data integrity and CRM Management Maintain accurate records of interactions, transactions, comments, and complaints in the CRM system in accordance with data protection and Gift Aid Legislation. Support key supporter administration tasks (e.g. welcome pack data send) Problem-solving and complaints handling Investigate and resolve low-level issues or complaints, liaising with other colleagues as required and keep supporters informed throughout the process. Handle complex technical enquiries related to our digital tools such as app, website, insight hub, with support from the team. Manage feedback and complaints, following established procedure with a focus on turning negative experiences into positive ones. Volunteer support Provide support to office volunteers, ensuring they feel values and supported to carry out their tasks effectively. Other Undertake such other duties as may be reasonably required of the post. Engage and proactively develop excellent working relationships across the organisation. The person Knowledge, Skills and Experience Essential: A high standard of organisational, interpersonal and communication skills. An excellent telephone manner. An ability to maintain high levels of accuracy at all times. Ability to adapt style, tone and content to provide a tailored service to supporters. Ability to show initiative and determination to investigate and solve complex enquiries. Excellent time management and organisational skills enabling you to plan and prioritise incoming workloads to SLAs set. Desirable: Experience of working in a busy customer/supporter service environment. Personal Attributes A team player, develop collaborative, strong and effective working relationships. Empathetic and patient, with a genuine desire to help members and supporters. Positive and professional attitude. Proactive and self-motivated with the ability to work independently. Adaptable and flexible in a fast-paced environment. Strong sense of responsibility and accountability. Values and Behaviours Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people. Inclusive We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission. Inspiring We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission. Empowering We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action. Responsible We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
Fundraising Officer Join an international animal welfare organisation, offering care and protection to donkeys worldwide. We now have an exciting opportunity for a proactive team player with outstanding decision-making skills and a strong customer service ethic to join the dedicated Fundraising Department. Position: Fundraising Officer (internally known as Major Gifts Officer) Location: Devon/Hybrid (site attendance estimated to be one day per week, flexibility considered) Hours: Full-time, 35 hours per week, 08.30-16.30, Monday-Friday Salary: £31,431per annum Contract: Permanent Closing Date: Sunday 5 July 2026. Please note this role may close earlier than advertised so apply as soon as possible. About the Role As Major Gifts Officer, you will support delivery of agreed activity within the Major Gifts Team, successfully cultivating and stewarding a portfolio of mid-value individuals and trusts and delivering a range of agreed projects. Working closely with the Major Gifts Managers, you will evolve and continuously improve supporter stewardship and cultivation activity in line with their capacity and propensity to donate, continuously evaluating performance. Your principal duties and responsibilities will include: Supporting the delivery of the Major Gifts Strategy, improving Major Gifts performance. Supporting the Major Gifts cultivation/stewardship programme to grow the number of supporters financially contributing mid value and major gifts. Managing, supporting and attending Major Gifts stewardship and cultivation meetings and events, including supplier liaison, supporter invite lists, follow ups and budgets. Securing, managing and stewarding a portfolio of active mid-value donors and charitable trusts, delivering compelling bids and donor reports, forging and maintaining strong and enduring relationships. Researching current and potential major and mid-value donors to enable a donor-centric approach. Delivering and reporting on agreed development and stewardship projects, fundraising targets. Maintaining accurate and up-to-date donor information on our CRM system. About You We are looking for someone with: Demonstrable experience of strong administrative and organisational support within a busy, fast paced environment. Strong project management skills, with the ability to plan, organise, and prioritise workloads. Excellent written and verbal communication skills. Strong data management skills, and experience of working with databases or CRM systems. Experience of managing multiple priorities and meeting deadlines. Able to support the planning and delivery of activities or events, including administrative and logistical coordination. Benefits include: Competitive pension. 31 days holiday (including Bank holidays), rising to 34 will each full year of service. Wellbeing team. Recorded Pilates and Yoga classes. Long service awards. Healthshield plan, including reimbursement of some medical expenses up to the specified limits per membership, offers, discounts and cashback on shopping, travel and entertainment from participating outlets, access to a 24/7 GP and counselling service. Free parking. Subsidised restaurant and shop. About the Organisation Join one of the UK s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued. The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post. You may also have experience in areas such as Fundraising, Fundraiser, Major Donor, Major Gifts, Fundraising Officer, Major Donor Fundraiser, Major Gifts Fundraiser, Major Donor Fundraising Officer, Major Gifts Fundraising Officer, Events Fundraising, Individual Giving Fundraiser, Community Fundraiser. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
Jun 15, 2026
Full time
Fundraising Officer Join an international animal welfare organisation, offering care and protection to donkeys worldwide. We now have an exciting opportunity for a proactive team player with outstanding decision-making skills and a strong customer service ethic to join the dedicated Fundraising Department. Position: Fundraising Officer (internally known as Major Gifts Officer) Location: Devon/Hybrid (site attendance estimated to be one day per week, flexibility considered) Hours: Full-time, 35 hours per week, 08.30-16.30, Monday-Friday Salary: £31,431per annum Contract: Permanent Closing Date: Sunday 5 July 2026. Please note this role may close earlier than advertised so apply as soon as possible. About the Role As Major Gifts Officer, you will support delivery of agreed activity within the Major Gifts Team, successfully cultivating and stewarding a portfolio of mid-value individuals and trusts and delivering a range of agreed projects. Working closely with the Major Gifts Managers, you will evolve and continuously improve supporter stewardship and cultivation activity in line with their capacity and propensity to donate, continuously evaluating performance. Your principal duties and responsibilities will include: Supporting the delivery of the Major Gifts Strategy, improving Major Gifts performance. Supporting the Major Gifts cultivation/stewardship programme to grow the number of supporters financially contributing mid value and major gifts. Managing, supporting and attending Major Gifts stewardship and cultivation meetings and events, including supplier liaison, supporter invite lists, follow ups and budgets. Securing, managing and stewarding a portfolio of active mid-value donors and charitable trusts, delivering compelling bids and donor reports, forging and maintaining strong and enduring relationships. Researching current and potential major and mid-value donors to enable a donor-centric approach. Delivering and reporting on agreed development and stewardship projects, fundraising targets. Maintaining accurate and up-to-date donor information on our CRM system. About You We are looking for someone with: Demonstrable experience of strong administrative and organisational support within a busy, fast paced environment. Strong project management skills, with the ability to plan, organise, and prioritise workloads. Excellent written and verbal communication skills. Strong data management skills, and experience of working with databases or CRM systems. Experience of managing multiple priorities and meeting deadlines. Able to support the planning and delivery of activities or events, including administrative and logistical coordination. Benefits include: Competitive pension. 31 days holiday (including Bank holidays), rising to 34 will each full year of service. Wellbeing team. Recorded Pilates and Yoga classes. Long service awards. Healthshield plan, including reimbursement of some medical expenses up to the specified limits per membership, offers, discounts and cashback on shopping, travel and entertainment from participating outlets, access to a 24/7 GP and counselling service. Free parking. Subsidised restaurant and shop. About the Organisation Join one of the UK s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued. The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post. You may also have experience in areas such as Fundraising, Fundraiser, Major Donor, Major Gifts, Fundraising Officer, Major Donor Fundraiser, Major Gifts Fundraiser, Major Donor Fundraising Officer, Major Gifts Fundraising Officer, Events Fundraising, Individual Giving Fundraiser, Community Fundraiser. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
New Build Sales Officer Salary £38,850 (plus car allowance of £2,750) per year Location Hybrid - Peterborough Permanent, Full Time Be part of helping people find a place to call home. At Amplius, our New Build Sales Officers play a key role in delivering an exceptional customer journey across a diverse and growing portfolio of new homes. From first enquiry to post-handover support, you ll lead the end-to-end sales process for predominantly Shared Ownership homes, helping customers take their next step with confidence. Working within a fast-paced and collaborative team, you ll contribute to strategic sales and marketing activity while delivering a high-quality, compliant service that reflects our commitment to customers, quality, and value for money. If this sounds like you, this could be the perfect role to take your next step in. Salary: £38,850 (plus car allowance of £2,750) per year Contract: Permanent, full-time Your week: 36.25 hours Monday to Friday 9am to 5.15pm Location: Hybrid with a weekly presence in our Peterborough office Snapshot of your role Take ownership of customers from qualified enquiry through to legal completion and handover, ensuring continuity and a high-quality customer journey Deliver customer handovers and home demonstrations, supporting understanding of home features, warranties, and aftercare processes Act as a key user of the CRM system, ensuring accurate recording of enquiries, compliance data, and sales milestones Provide exceptional customer service and ensure a positive customer journey at all stages of the process Ensure all sales activity complies with Homes England requirements, Shared Ownership Code, Section 106 obligations, and internal policies, maintaining complete audit-ready sales files Lead on the full sales lifecycle from scheme launch to completion, including preparing homes for market, maintaining low void levels, and supporting off-plan reservations Support sales and marketing activity, including route-to-market decisions, external agent performance, and the use of customer feedback and advocacy Manage sales progression activities including system updates, stakeholder coordination, reporting on KPIs, and supporting continuous improvement across sales processes What we re looking for Proven experience delivering off-plan sales within a development-led programme, with a strong track record in selling Shared Ownership homes from launch through to legal completion Strong understanding of Shared Ownership affordability, eligibility and nomination processes, alongside Section 106 obligations, Homes England requirements and the Capital Funding Guide Experience managing multiple schemes, sales pipelines, marketing activity and budgets in a fast-paced environment, balancing commercial performance with regulatory compliance Strong customer case management, communication and interpersonal skills, with the ability to manage complex conversations and maintain high-quality, accurate sales data. A full UK driving licence & access to a vehicle is essential for this role. DBS clearance is required for this role. Please read the attached Job Description before applying so you get the full scope of the role. You can read about our colleague benefits here - Amplius colleague benefits Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence. Interviews will be held in Peterborough shortly after the advert closes on 10 June. We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. If you have any questions, please contact the Amplius Talent Team and we ll be happy to assist you. The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We re a team of over 1,300 colleagues driven to have a positive impact on people s lives and provide affordable homes that make a difference.
Jun 15, 2026
Full time
New Build Sales Officer Salary £38,850 (plus car allowance of £2,750) per year Location Hybrid - Peterborough Permanent, Full Time Be part of helping people find a place to call home. At Amplius, our New Build Sales Officers play a key role in delivering an exceptional customer journey across a diverse and growing portfolio of new homes. From first enquiry to post-handover support, you ll lead the end-to-end sales process for predominantly Shared Ownership homes, helping customers take their next step with confidence. Working within a fast-paced and collaborative team, you ll contribute to strategic sales and marketing activity while delivering a high-quality, compliant service that reflects our commitment to customers, quality, and value for money. If this sounds like you, this could be the perfect role to take your next step in. Salary: £38,850 (plus car allowance of £2,750) per year Contract: Permanent, full-time Your week: 36.25 hours Monday to Friday 9am to 5.15pm Location: Hybrid with a weekly presence in our Peterborough office Snapshot of your role Take ownership of customers from qualified enquiry through to legal completion and handover, ensuring continuity and a high-quality customer journey Deliver customer handovers and home demonstrations, supporting understanding of home features, warranties, and aftercare processes Act as a key user of the CRM system, ensuring accurate recording of enquiries, compliance data, and sales milestones Provide exceptional customer service and ensure a positive customer journey at all stages of the process Ensure all sales activity complies with Homes England requirements, Shared Ownership Code, Section 106 obligations, and internal policies, maintaining complete audit-ready sales files Lead on the full sales lifecycle from scheme launch to completion, including preparing homes for market, maintaining low void levels, and supporting off-plan reservations Support sales and marketing activity, including route-to-market decisions, external agent performance, and the use of customer feedback and advocacy Manage sales progression activities including system updates, stakeholder coordination, reporting on KPIs, and supporting continuous improvement across sales processes What we re looking for Proven experience delivering off-plan sales within a development-led programme, with a strong track record in selling Shared Ownership homes from launch through to legal completion Strong understanding of Shared Ownership affordability, eligibility and nomination processes, alongside Section 106 obligations, Homes England requirements and the Capital Funding Guide Experience managing multiple schemes, sales pipelines, marketing activity and budgets in a fast-paced environment, balancing commercial performance with regulatory compliance Strong customer case management, communication and interpersonal skills, with the ability to manage complex conversations and maintain high-quality, accurate sales data. A full UK driving licence & access to a vehicle is essential for this role. DBS clearance is required for this role. Please read the attached Job Description before applying so you get the full scope of the role. You can read about our colleague benefits here - Amplius colleague benefits Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence. Interviews will be held in Peterborough shortly after the advert closes on 10 June. We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. If you have any questions, please contact the Amplius Talent Team and we ll be happy to assist you. The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We re a team of over 1,300 colleagues driven to have a positive impact on people s lives and provide affordable homes that make a difference.
An opportunity has arisen for an experienced Housing Officer to join the housing management team of a local authority on a temporary basis. This is a primarily field-based, customer-facing role, supporting multiple housing patches across an area in L eicester . You will play a key role in helping to reduce pressure on permanent team members by taking on a range of day-to-day housing management responsibilities. Most of your time will be spent out in the community conducting visits, inspections and resident appointments, with the flexibility to complete administration remotely using provided equipment. The organisation operates from local base locations, with mileage paid from the nearest base. Key Responsibilities of a Housing Officer: Provide practical, day-to-day support to an established team of Housing Officers Carry out estate and patch visits, resident appointments, and community-based housing management work Manage casework and maintain accurate records using housing management systems and CRM tools Complete administrative tasks efficiently between appointments, with flexible hybrid working arrangements Travel across a designated patch within the Derbyshire area and attend local base locations when required Ideal Candidate: An experienced Housing Officer with strong knowledge of frontline housing management Able to hit the ground running and support an existing team with minimal supervision Comfortable working primarily in the community and engaging with residents face-to-face Experience using housing management systems or CRMs (experience with Orchard or Microsoft Dynamics is beneficial but transferable systems experience is welcomed) Well-organised, with the ability to balance resident visits, casework, and administrative tasks Full driving licence and willingness to carry out patch visits Pay & Benefits for this Housing Officer role: 28 per hour Mileage reimbursement Flexible hybrid working arrangements Home-working equipment provided Flexible working structure, allowing administration to be scheduled around community visits and appointments If this Housing Officer position is of interest please apply or contact (url removed)
Jun 14, 2026
Contractor
An opportunity has arisen for an experienced Housing Officer to join the housing management team of a local authority on a temporary basis. This is a primarily field-based, customer-facing role, supporting multiple housing patches across an area in L eicester . You will play a key role in helping to reduce pressure on permanent team members by taking on a range of day-to-day housing management responsibilities. Most of your time will be spent out in the community conducting visits, inspections and resident appointments, with the flexibility to complete administration remotely using provided equipment. The organisation operates from local base locations, with mileage paid from the nearest base. Key Responsibilities of a Housing Officer: Provide practical, day-to-day support to an established team of Housing Officers Carry out estate and patch visits, resident appointments, and community-based housing management work Manage casework and maintain accurate records using housing management systems and CRM tools Complete administrative tasks efficiently between appointments, with flexible hybrid working arrangements Travel across a designated patch within the Derbyshire area and attend local base locations when required Ideal Candidate: An experienced Housing Officer with strong knowledge of frontline housing management Able to hit the ground running and support an existing team with minimal supervision Comfortable working primarily in the community and engaging with residents face-to-face Experience using housing management systems or CRMs (experience with Orchard or Microsoft Dynamics is beneficial but transferable systems experience is welcomed) Well-organised, with the ability to balance resident visits, casework, and administrative tasks Full driving licence and willingness to carry out patch visits Pay & Benefits for this Housing Officer role: 28 per hour Mileage reimbursement Flexible hybrid working arrangements Home-working equipment provided Flexible working structure, allowing administration to be scheduled around community visits and appointments If this Housing Officer position is of interest please apply or contact (url removed)
Role : Commercial Officer - SC Contract Length: 120 days initially Location : Croydon, Liverpool or Manchester (3 days/week on site - whichever is closest) IR35 : Inside Rate: £550/day Security Clearance: SC Minimum Requirement: Public sector procurement Contract Management Security Clearance: SC Deliverables include: market engagement - planning; identification of required documents and their authors; recommendations; and engaging suppliers under a CCS Framework. procurement - production of documents needed for: the Invitation to Tender; commercial approvals; contract award and contract management. Contract Management Commercial advice, guidance, support and point of escalation for BAU contracts. Enablers provide common services across the organisation. Enterprise Services (ES) provision common IT services across the organisation. Both areas have contracts expiring that require re-procurement along with contract / commercial support for BAU contracted services. Enablers are looking to re-procure their CRM solution and ES are looking to re-procure a number of services including MS Teams External Calling; Contact Centre Services and our Device Support contract. We require an experienced Commercial Manage to support Enables and Enterprise Services including without limitation, the following deliverables: Market engagement - planning; identification of required documents and their authors; recommendations; and engaging suppliers under a CCS Framework. Procurement - production of documents needed for: the Invitation to Tender; commercial approvals; contract award and contract management. Contract Management Commercial advice, guidance, support and point of escalation for BAU contracts. Essential skills and experience: Experience of leading the procurement, through re-opened competition, call-off contracts for Information Technology (IT) from Crown Commercial Service (CCS) framework agreements, as part of a multi-disciplinary team within a project or programme that is governed by one or more Boards Experience of working in multi-disciplinary Buyer teams on market engagement that involved: persuading stakeholders and team colleagues of the value of market engagement, factoring in their reasonable observations and feeding back how market engagement had been adapted. identifying compliant opportunities to identify the team s key information requirements from the market and the team s key messages for the market through, as appropriate: development and application of questionnaires, with review of responses and identification of related actions; iterative sharing of draft documentation; running broadcast events and one-to-one events; and / or other means of market engagement. Experience of involving the incumbent in market engagement in a way that: recognises the incumbent s possible role as a bidder but also mitigates the risk that the incumbent is seen to have a material unfair advantage over other potential bidders. applies contractual obligations to ensure timely provision of data about current service provision such as incumbent s data on assets and personnel (to support other potential bidders assessment of risk against regulations for Transfer of Undertakings (Protection of Employment) (TUPE). recognises the incumbent s role in transition from one contract to another, and potentially the incumbent s role in transition from one supplier to another. Experience of working with a legal advisor to understand and mitigate risks and issues relating to procurement regulations Experience of working with the incumbent and a legal advisor to obtain information that can be shared with potential bidders to help them to assess TUPE risk Skill in persuading stakeholders and team colleagues to acknowledge and accommodate commercial perspective in writing, though informal discussion and by attending Board meetings, achieved by using language stakeholders and team colleagues understand in respect of risks and issues pertaining to time, quality, cost, governance and compliance Skill in listening to or reading written communications from stakeholders and team colleagues who may have low commercial awareness; identifying and then discussing with them the commercial matters, including regulatory compliance, that are implicit in what they are saying or writing but which they may not have recognised Skill in briefing legal advisors when seeking advice about matters that may be hazardous in respect of compliance with the public sector regulatory framework for procurement, including: identifying the points where specific legal advice is wanted, providing the background material legal advisors will want, and being able to discuss the matters verbally with them so they appreciate what advice is needed Skill in resolving differences between parties by finding pragmatic solutions, ideally on the basis of applying reasonable principles accepted by the parties and that are in the Buyer s interest Skill in developing and applying a supplier perspective to market engagement including identification of possible concerns from potential bidders about risk transfer from the buyer to a supplier, and managing these concerns in writing, and verbally at market engagement events Desirable skills and experience: Experience in identifying and checking relevant government guidance (eg playbooks) for ideas and potential weaknesses in a market engagement approach, by considering the relevance of the guidance to the specific market engagement and the feasibility of applying the guidance Experience of procuring, through re-opened competition, call-off contracts for Information Technology To apply for this role please submit your latest CV or contact Aspect Resources on (phone number removed) Disability Confident As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. Armed Forces Covenant CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us on (phone number removed). We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.
Jun 13, 2026
Contractor
Role : Commercial Officer - SC Contract Length: 120 days initially Location : Croydon, Liverpool or Manchester (3 days/week on site - whichever is closest) IR35 : Inside Rate: £550/day Security Clearance: SC Minimum Requirement: Public sector procurement Contract Management Security Clearance: SC Deliverables include: market engagement - planning; identification of required documents and their authors; recommendations; and engaging suppliers under a CCS Framework. procurement - production of documents needed for: the Invitation to Tender; commercial approvals; contract award and contract management. Contract Management Commercial advice, guidance, support and point of escalation for BAU contracts. Enablers provide common services across the organisation. Enterprise Services (ES) provision common IT services across the organisation. Both areas have contracts expiring that require re-procurement along with contract / commercial support for BAU contracted services. Enablers are looking to re-procure their CRM solution and ES are looking to re-procure a number of services including MS Teams External Calling; Contact Centre Services and our Device Support contract. We require an experienced Commercial Manage to support Enables and Enterprise Services including without limitation, the following deliverables: Market engagement - planning; identification of required documents and their authors; recommendations; and engaging suppliers under a CCS Framework. Procurement - production of documents needed for: the Invitation to Tender; commercial approvals; contract award and contract management. Contract Management Commercial advice, guidance, support and point of escalation for BAU contracts. Essential skills and experience: Experience of leading the procurement, through re-opened competition, call-off contracts for Information Technology (IT) from Crown Commercial Service (CCS) framework agreements, as part of a multi-disciplinary team within a project or programme that is governed by one or more Boards Experience of working in multi-disciplinary Buyer teams on market engagement that involved: persuading stakeholders and team colleagues of the value of market engagement, factoring in their reasonable observations and feeding back how market engagement had been adapted. identifying compliant opportunities to identify the team s key information requirements from the market and the team s key messages for the market through, as appropriate: development and application of questionnaires, with review of responses and identification of related actions; iterative sharing of draft documentation; running broadcast events and one-to-one events; and / or other means of market engagement. Experience of involving the incumbent in market engagement in a way that: recognises the incumbent s possible role as a bidder but also mitigates the risk that the incumbent is seen to have a material unfair advantage over other potential bidders. applies contractual obligations to ensure timely provision of data about current service provision such as incumbent s data on assets and personnel (to support other potential bidders assessment of risk against regulations for Transfer of Undertakings (Protection of Employment) (TUPE). recognises the incumbent s role in transition from one contract to another, and potentially the incumbent s role in transition from one supplier to another. Experience of working with a legal advisor to understand and mitigate risks and issues relating to procurement regulations Experience of working with the incumbent and a legal advisor to obtain information that can be shared with potential bidders to help them to assess TUPE risk Skill in persuading stakeholders and team colleagues to acknowledge and accommodate commercial perspective in writing, though informal discussion and by attending Board meetings, achieved by using language stakeholders and team colleagues understand in respect of risks and issues pertaining to time, quality, cost, governance and compliance Skill in listening to or reading written communications from stakeholders and team colleagues who may have low commercial awareness; identifying and then discussing with them the commercial matters, including regulatory compliance, that are implicit in what they are saying or writing but which they may not have recognised Skill in briefing legal advisors when seeking advice about matters that may be hazardous in respect of compliance with the public sector regulatory framework for procurement, including: identifying the points where specific legal advice is wanted, providing the background material legal advisors will want, and being able to discuss the matters verbally with them so they appreciate what advice is needed Skill in resolving differences between parties by finding pragmatic solutions, ideally on the basis of applying reasonable principles accepted by the parties and that are in the Buyer s interest Skill in developing and applying a supplier perspective to market engagement including identification of possible concerns from potential bidders about risk transfer from the buyer to a supplier, and managing these concerns in writing, and verbally at market engagement events Desirable skills and experience: Experience in identifying and checking relevant government guidance (eg playbooks) for ideas and potential weaknesses in a market engagement approach, by considering the relevance of the guidance to the specific market engagement and the feasibility of applying the guidance Experience of procuring, through re-opened competition, call-off contracts for Information Technology To apply for this role please submit your latest CV or contact Aspect Resources on (phone number removed) Disability Confident As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. Armed Forces Covenant CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us on (phone number removed). We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.
Customer Service Membership Officer Hybrid (2 office based days). Temping for 6 months. Paying £17.25 per hour. Working 35 hours per week We are seeking a proactive and customer-focused Customer Service Membership Officer to join a friendly Relationship team. Acting as a key link between members, volunteers and internal departments. You will play an important role in delivering an outstanding membership experience, supporting member communities and ensuring members maximise the value of their membership. Working at a leading London based Institute with stunning West-End offices. Key Responsibilities Serve as a central point of contact for members. Support activities that promote membership benefits. Encourage member engagement, improve retention and contribute to membership growth. Provide regular and effective communication with members. Work closely with teams across Membership Operations, Events, Professional Development, Marketing, Communications and Membership Acquisition to support end-to-end membership journeys and processes. Support volunteer leadership teams through recruitment, onboarding, planning, communications, event coordination, performance monitoring, reporting and attendance at meetings and events. Maintain accurate records, documentation and CRM data relating to member communities and volunteer activities. Assist with ad hoc projects and initiatives as required. About You You will be an enthusiastic and organised professional with a passion for customer service. You will thrive in a fast-paced environment and enjoy working collaboratively to deliver exceptional experiences for members and volunteers. (We know applying for jobs takes time and effort and we genuinely appreciate every application we receive. Owing to the volume of responses, we are unable to provide individual feedback or replies to all applicants. Thank you for your understanding and interest in working with us.)
Jun 13, 2026
Seasonal
Customer Service Membership Officer Hybrid (2 office based days). Temping for 6 months. Paying £17.25 per hour. Working 35 hours per week We are seeking a proactive and customer-focused Customer Service Membership Officer to join a friendly Relationship team. Acting as a key link between members, volunteers and internal departments. You will play an important role in delivering an outstanding membership experience, supporting member communities and ensuring members maximise the value of their membership. Working at a leading London based Institute with stunning West-End offices. Key Responsibilities Serve as a central point of contact for members. Support activities that promote membership benefits. Encourage member engagement, improve retention and contribute to membership growth. Provide regular and effective communication with members. Work closely with teams across Membership Operations, Events, Professional Development, Marketing, Communications and Membership Acquisition to support end-to-end membership journeys and processes. Support volunteer leadership teams through recruitment, onboarding, planning, communications, event coordination, performance monitoring, reporting and attendance at meetings and events. Maintain accurate records, documentation and CRM data relating to member communities and volunteer activities. Assist with ad hoc projects and initiatives as required. About You You will be an enthusiastic and organised professional with a passion for customer service. You will thrive in a fast-paced environment and enjoy working collaboratively to deliver exceptional experiences for members and volunteers. (We know applying for jobs takes time and effort and we genuinely appreciate every application we receive. Owing to the volume of responses, we are unable to provide individual feedback or replies to all applicants. Thank you for your understanding and interest in working with us.)
Job Title: Business Development Manager Location: Remote (1 day per month in London) Salary: £40,000 + Commission Role Overview: Our client is seeking an experienced and results-driven Business Development Manager to drive employer engagement and generate new business opportunities within the IT and technology training sector. This role focuses on identifying, developing, and onboarding new employer partners, promoting both apprenticeship programmes and commercial tech training solutions. As the Business Development Manager , you will support organisations in building future-ready digital workforces through programmes such as Software Development, Cyber Security, Data, Cloud, and IT Support, working with both levy and non-levy employers to maximise the value of apprenticeships and funded training. This is a target-driven role. The ideal Business Development Manager will have strong sales capability, excellent relationship-building skills, and a solid understanding of the UK apprenticeship and digital skills landscape. Key Responsibilities Business Development Manager (IT & Tech) Proactively identify, target, and secure new employer partnerships across the IT, digital, and technology sectors, as well as organisations with digital skills needs. Promote a portfolio of IT and tech apprenticeship programmes and commercial training courses, positioning them as strategic workforce and upskilling solutions. Sell both funded apprenticeship pathways and commercial short courses/bootcamps in areas such as Software Engineering, Cyber Security, Data Analytics, AI, and Cloud Technologies. Achieve and exceed monthly and quarterly targets for new learner starts, employer sign-ups, and revenue (apprenticeships + commercial training). Build and manage a strong sales pipeline, from lead generation through to onboarding and account growth. Engage with levy-paying and non-levy employers, advising on how to utilise levy funds, co-investment, and commercial training budgets. Conduct detailed digital skills gap analysis with employers, recommending tailored IT training and apprenticeship solutions. Provide expert guidance on apprenticeship funding rules, levy transfer opportunities, and compliance, alongside commercial pricing options. Maintain accurate CRM records, track activity, and produce performance reports aligned to sales KPIs. Represent the organisation at tech events, networking forums, careers fairs, and industry conferences. Collaborate with internal delivery, curriculum, and learner engagement teams to ensure a seamless onboarding and high-quality client experience. Ensure all apprenticeship activity aligns with ESFA funding rules and regulatory requirements, while commercial offerings meet agreed service standards. Skills and Experience Proven experience in business development, B2B sales, or employer engagement, ideally within IT training, apprenticeships, or tech education. Strong understanding of the UK apprenticeship system, including levy and non-levy funding. Demonstrated success in selling training solutions, digital skills programmes, or SaaS/tech-related services. Ability to confidently engage and influence senior stakeholders, HR leaders, L&D teams, and technical decision-makers. Strong knowledge or interest in IT and technology disciplines (e.g., software, cyber, data, cloud). Excellent negotiation, influencing, and closing skills with a consultative sales approach. Highly organised, with the ability to manage multiple opportunities and a fast-moving pipeline. Experience using CRM systems, Microsoft Office, and digital sales tools. Self-motivated, target-driven, and commercially focused. Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
Jun 13, 2026
Full time
Job Title: Business Development Manager Location: Remote (1 day per month in London) Salary: £40,000 + Commission Role Overview: Our client is seeking an experienced and results-driven Business Development Manager to drive employer engagement and generate new business opportunities within the IT and technology training sector. This role focuses on identifying, developing, and onboarding new employer partners, promoting both apprenticeship programmes and commercial tech training solutions. As the Business Development Manager , you will support organisations in building future-ready digital workforces through programmes such as Software Development, Cyber Security, Data, Cloud, and IT Support, working with both levy and non-levy employers to maximise the value of apprenticeships and funded training. This is a target-driven role. The ideal Business Development Manager will have strong sales capability, excellent relationship-building skills, and a solid understanding of the UK apprenticeship and digital skills landscape. Key Responsibilities Business Development Manager (IT & Tech) Proactively identify, target, and secure new employer partnerships across the IT, digital, and technology sectors, as well as organisations with digital skills needs. Promote a portfolio of IT and tech apprenticeship programmes and commercial training courses, positioning them as strategic workforce and upskilling solutions. Sell both funded apprenticeship pathways and commercial short courses/bootcamps in areas such as Software Engineering, Cyber Security, Data Analytics, AI, and Cloud Technologies. Achieve and exceed monthly and quarterly targets for new learner starts, employer sign-ups, and revenue (apprenticeships + commercial training). Build and manage a strong sales pipeline, from lead generation through to onboarding and account growth. Engage with levy-paying and non-levy employers, advising on how to utilise levy funds, co-investment, and commercial training budgets. Conduct detailed digital skills gap analysis with employers, recommending tailored IT training and apprenticeship solutions. Provide expert guidance on apprenticeship funding rules, levy transfer opportunities, and compliance, alongside commercial pricing options. Maintain accurate CRM records, track activity, and produce performance reports aligned to sales KPIs. Represent the organisation at tech events, networking forums, careers fairs, and industry conferences. Collaborate with internal delivery, curriculum, and learner engagement teams to ensure a seamless onboarding and high-quality client experience. Ensure all apprenticeship activity aligns with ESFA funding rules and regulatory requirements, while commercial offerings meet agreed service standards. Skills and Experience Proven experience in business development, B2B sales, or employer engagement, ideally within IT training, apprenticeships, or tech education. Strong understanding of the UK apprenticeship system, including levy and non-levy funding. Demonstrated success in selling training solutions, digital skills programmes, or SaaS/tech-related services. Ability to confidently engage and influence senior stakeholders, HR leaders, L&D teams, and technical decision-makers. Strong knowledge or interest in IT and technology disciplines (e.g., software, cyber, data, cloud). Excellent negotiation, influencing, and closing skills with a consultative sales approach. Highly organised, with the ability to manage multiple opportunities and a fast-moving pipeline. Experience using CRM systems, Microsoft Office, and digital sales tools. Self-motivated, target-driven, and commercially focused. Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
Job Title: Business Development Manager Location: Remote (1 day per month in London) Salary: £40,000 + Commission Role Overview: Our client is seeking an experienced and results-driven Business Development Manager to drive employer engagement and generate new business opportunities within the IT and technology training sector. This role focuses on identifying, developing, and onboarding new employer partners, promoting both apprenticeship programmes and commercial tech training solutions. As the Business Development Manager , you will support organisations in building future-ready digital workforces through programmes such as Software Development, Cyber Security, Data, Cloud, and IT Support, working with both levy and non-levy employers to maximise the value of apprenticeships and funded training. This is a target-driven role. The ideal Business Development Manager will have strong sales capability, excellent relationship-building skills, and a solid understanding of the UK apprenticeship and digital skills landscape. Key Responsibilities Business Development Manager (IT & Tech) Proactively identify, target, and secure new employer partnerships across the IT, digital, and technology sectors, as well as organisations with digital skills needs. Promote a portfolio of IT and tech apprenticeship programmes and commercial training courses, positioning them as strategic workforce and upskilling solutions. Sell both funded apprenticeship pathways and commercial short courses/bootcamps in areas such as Software Engineering, Cyber Security, Data Analytics, AI, and Cloud Technologies. Achieve and exceed monthly and quarterly targets for new learner starts, employer sign-ups, and revenue (apprenticeships + commercial training). Build and manage a strong sales pipeline, from lead generation through to onboarding and account growth. Engage with levy-paying and non-levy employers, advising on how to utilise levy funds, co-investment, and commercial training budgets. Conduct detailed digital skills gap analysis with employers, recommending tailored IT training and apprenticeship solutions. Provide expert guidance on apprenticeship funding rules, levy transfer opportunities, and compliance, alongside commercial pricing options. Maintain accurate CRM records, track activity, and produce performance reports aligned to sales KPIs. Represent the organisation at tech events, networking forums, careers fairs, and industry conferences. Collaborate with internal delivery, curriculum, and learner engagement teams to ensure a seamless onboarding and high-quality client experience. Ensure all apprenticeship activity aligns with ESFA funding rules and regulatory requirements, while commercial offerings meet agreed service standards. Skills and Experience Proven experience in business development, B2B sales, or employer engagement, ideally within IT training, apprenticeships, or tech education. Strong understanding of the UK apprenticeship system, including levy and non-levy funding. Demonstrated success in selling training solutions, digital skills programmes, or SaaS/tech-related services. Ability to confidently engage and influence senior stakeholders, HR leaders, L&D teams, and technical decision-makers. Strong knowledge or interest in IT and technology disciplines (e.g., software, cyber, data, cloud). Excellent negotiation, influencing, and closing skills with a consultative sales approach. Highly organised, with the ability to manage multiple opportunities and a fast-moving pipeline. Experience using CRM systems, Microsoft Office, and digital sales tools. Self-motivated, target-driven, and commercially focused. Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
Jun 13, 2026
Full time
Job Title: Business Development Manager Location: Remote (1 day per month in London) Salary: £40,000 + Commission Role Overview: Our client is seeking an experienced and results-driven Business Development Manager to drive employer engagement and generate new business opportunities within the IT and technology training sector. This role focuses on identifying, developing, and onboarding new employer partners, promoting both apprenticeship programmes and commercial tech training solutions. As the Business Development Manager , you will support organisations in building future-ready digital workforces through programmes such as Software Development, Cyber Security, Data, Cloud, and IT Support, working with both levy and non-levy employers to maximise the value of apprenticeships and funded training. This is a target-driven role. The ideal Business Development Manager will have strong sales capability, excellent relationship-building skills, and a solid understanding of the UK apprenticeship and digital skills landscape. Key Responsibilities Business Development Manager (IT & Tech) Proactively identify, target, and secure new employer partnerships across the IT, digital, and technology sectors, as well as organisations with digital skills needs. Promote a portfolio of IT and tech apprenticeship programmes and commercial training courses, positioning them as strategic workforce and upskilling solutions. Sell both funded apprenticeship pathways and commercial short courses/bootcamps in areas such as Software Engineering, Cyber Security, Data Analytics, AI, and Cloud Technologies. Achieve and exceed monthly and quarterly targets for new learner starts, employer sign-ups, and revenue (apprenticeships + commercial training). Build and manage a strong sales pipeline, from lead generation through to onboarding and account growth. Engage with levy-paying and non-levy employers, advising on how to utilise levy funds, co-investment, and commercial training budgets. Conduct detailed digital skills gap analysis with employers, recommending tailored IT training and apprenticeship solutions. Provide expert guidance on apprenticeship funding rules, levy transfer opportunities, and compliance, alongside commercial pricing options. Maintain accurate CRM records, track activity, and produce performance reports aligned to sales KPIs. Represent the organisation at tech events, networking forums, careers fairs, and industry conferences. Collaborate with internal delivery, curriculum, and learner engagement teams to ensure a seamless onboarding and high-quality client experience. Ensure all apprenticeship activity aligns with ESFA funding rules and regulatory requirements, while commercial offerings meet agreed service standards. Skills and Experience Proven experience in business development, B2B sales, or employer engagement, ideally within IT training, apprenticeships, or tech education. Strong understanding of the UK apprenticeship system, including levy and non-levy funding. Demonstrated success in selling training solutions, digital skills programmes, or SaaS/tech-related services. Ability to confidently engage and influence senior stakeholders, HR leaders, L&D teams, and technical decision-makers. Strong knowledge or interest in IT and technology disciplines (e.g., software, cyber, data, cloud). Excellent negotiation, influencing, and closing skills with a consultative sales approach. Highly organised, with the ability to manage multiple opportunities and a fast-moving pipeline. Experience using CRM systems, Microsoft Office, and digital sales tools. Self-motivated, target-driven, and commercially focused. Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
Job Title: Business Development Manager Location: Lambeth Salary: £35k + performance-related bonus Overview: Our client has an exciting new opportunity to support the growth of its rapidly expanding apprenticeship and adult skills programmes, responding to increasing industry demand. Our client is seeking a confident, self-starting Business Development Manager who can engage key stakeholders and employers within the maritime industry, helping to increase reach, reputation, and programme uptake. The ideal candidate will demonstrate: A strong understanding of maritime sector training needs A proven track record in sales and/or recruitment Knowledge of government-funded training programmes (desirable, not essential) The Business Development Manager role may be suitable as a secondment opportunity. Subject to success, there is the potential for the role to become permanent after the initial 12-month period. About the Organisation: Our client is the UK s leading maritime charity for youth development and lifelong learning. They inspire young people to achieve their potential through challenge and nautical adventure, while supporting seafarers and maritime professionals through learning and career development. Through their employees, cadets, and volunteers, they have built a strong vision supported by a five-year Future Ready strategy. The Role This is a strategic, outward-facing position focused on growing our client s apprenticeship and adult skills provision. Key Responsibilities Grow apprenticeship and adult skills provision in line with agreed annual recruitment and financial targets Develop and maintain a strong pipeline of prospective employers and learners Secure repeat business with employers through long-term relationships Work with the Director of Maritime Training & Development to deliver sales and marketing strategies Support tendering processes and work with subcontractor partners Collaborate internally to convert leads and share insight Support marketing campaigns and promotional content Maintain CRM records and report on pipeline activity Represent the organisation at industry bodies and events Monitor market trends and competitor activity Requirements Minimum 2 years experience in a recruitment, sales, or commercial role Knowledge of the maritime sector Strong customer service and stakeholder engagement skills Strong commercial acumen Experience using CRM systems Knowledge of CPD or workforce development Benefits 25 days annual leave (increasing with service) Hybrid working Life assurance (4x salary) Private medical insurance Pension (up to 10% employer contribution) Cycle to Work scheme Wellbeing support and EAP Ongoing learning and development Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
Jun 13, 2026
Full time
Job Title: Business Development Manager Location: Lambeth Salary: £35k + performance-related bonus Overview: Our client has an exciting new opportunity to support the growth of its rapidly expanding apprenticeship and adult skills programmes, responding to increasing industry demand. Our client is seeking a confident, self-starting Business Development Manager who can engage key stakeholders and employers within the maritime industry, helping to increase reach, reputation, and programme uptake. The ideal candidate will demonstrate: A strong understanding of maritime sector training needs A proven track record in sales and/or recruitment Knowledge of government-funded training programmes (desirable, not essential) The Business Development Manager role may be suitable as a secondment opportunity. Subject to success, there is the potential for the role to become permanent after the initial 12-month period. About the Organisation: Our client is the UK s leading maritime charity for youth development and lifelong learning. They inspire young people to achieve their potential through challenge and nautical adventure, while supporting seafarers and maritime professionals through learning and career development. Through their employees, cadets, and volunteers, they have built a strong vision supported by a five-year Future Ready strategy. The Role This is a strategic, outward-facing position focused on growing our client s apprenticeship and adult skills provision. Key Responsibilities Grow apprenticeship and adult skills provision in line with agreed annual recruitment and financial targets Develop and maintain a strong pipeline of prospective employers and learners Secure repeat business with employers through long-term relationships Work with the Director of Maritime Training & Development to deliver sales and marketing strategies Support tendering processes and work with subcontractor partners Collaborate internally to convert leads and share insight Support marketing campaigns and promotional content Maintain CRM records and report on pipeline activity Represent the organisation at industry bodies and events Monitor market trends and competitor activity Requirements Minimum 2 years experience in a recruitment, sales, or commercial role Knowledge of the maritime sector Strong customer service and stakeholder engagement skills Strong commercial acumen Experience using CRM systems Knowledge of CPD or workforce development Benefits 25 days annual leave (increasing with service) Hybrid working Life assurance (4x salary) Private medical insurance Pension (up to 10% employer contribution) Cycle to Work scheme Wellbeing support and EAP Ongoing learning and development Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
Job Title: Business Development Manager Location: Remote (1 day per month in London) Salary: £40,000 + Commission Role Overview: Our client is seeking an experienced and results-driven Business Development Manager to drive employer engagement and generate new business opportunities within the IT and technology training sector. This role focuses on identifying, developing, and onboarding new employer partners, promoting both apprenticeship programmes and commercial tech training solutions. As the Business Development Manager , you will support organisations in building future-ready digital workforces through programmes such as Software Development, Cyber Security, Data, Cloud, and IT Support, working with both levy and non-levy employers to maximise the value of apprenticeships and funded training. This is a target-driven role. The ideal Business Development Manager will have strong sales capability, excellent relationship-building skills, and a solid understanding of the UK apprenticeship and digital skills landscape. Key Responsibilities Business Development Manager (IT & Tech) Proactively identify, target, and secure new employer partnerships across the IT, digital, and technology sectors, as well as organisations with digital skills needs. Promote a portfolio of IT and tech apprenticeship programmes and commercial training courses, positioning them as strategic workforce and upskilling solutions. Sell both funded apprenticeship pathways and commercial short courses/bootcamps in areas such as Software Engineering, Cyber Security, Data Analytics, AI, and Cloud Technologies. Achieve and exceed monthly and quarterly targets for new learner starts, employer sign-ups, and revenue (apprenticeships + commercial training). Build and manage a strong sales pipeline, from lead generation through to onboarding and account growth. Engage with levy-paying and non-levy employers, advising on how to utilise levy funds, co-investment, and commercial training budgets. Conduct detailed digital skills gap analysis with employers, recommending tailored IT training and apprenticeship solutions. Provide expert guidance on apprenticeship funding rules, levy transfer opportunities, and compliance, alongside commercial pricing options. Maintain accurate CRM records, track activity, and produce performance reports aligned to sales KPIs. Represent the organisation at tech events, networking forums, careers fairs, and industry conferences. Collaborate with internal delivery, curriculum, and learner engagement teams to ensure a seamless onboarding and high-quality client experience. Ensure all apprenticeship activity aligns with ESFA funding rules and regulatory requirements, while commercial offerings meet agreed service standards. Skills and Experience Proven experience in business development, B2B sales, or employer engagement, ideally within IT training, apprenticeships, or tech education. Strong understanding of the UK apprenticeship system, including levy and non-levy funding. Demonstrated success in selling training solutions, digital skills programmes, or SaaS/tech-related services. Ability to confidently engage and influence senior stakeholders, HR leaders, L&D teams, and technical decision-makers. Strong knowledge or interest in IT and technology disciplines (e.g., software, cyber, data, cloud). Excellent negotiation, influencing, and closing skills with a consultative sales approach. Highly organised, with the ability to manage multiple opportunities and a fast-moving pipeline. Experience using CRM systems, Microsoft Office, and digital sales tools. Self-motivated, target-driven, and commercially focused. Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
Jun 13, 2026
Full time
Job Title: Business Development Manager Location: Remote (1 day per month in London) Salary: £40,000 + Commission Role Overview: Our client is seeking an experienced and results-driven Business Development Manager to drive employer engagement and generate new business opportunities within the IT and technology training sector. This role focuses on identifying, developing, and onboarding new employer partners, promoting both apprenticeship programmes and commercial tech training solutions. As the Business Development Manager , you will support organisations in building future-ready digital workforces through programmes such as Software Development, Cyber Security, Data, Cloud, and IT Support, working with both levy and non-levy employers to maximise the value of apprenticeships and funded training. This is a target-driven role. The ideal Business Development Manager will have strong sales capability, excellent relationship-building skills, and a solid understanding of the UK apprenticeship and digital skills landscape. Key Responsibilities Business Development Manager (IT & Tech) Proactively identify, target, and secure new employer partnerships across the IT, digital, and technology sectors, as well as organisations with digital skills needs. Promote a portfolio of IT and tech apprenticeship programmes and commercial training courses, positioning them as strategic workforce and upskilling solutions. Sell both funded apprenticeship pathways and commercial short courses/bootcamps in areas such as Software Engineering, Cyber Security, Data Analytics, AI, and Cloud Technologies. Achieve and exceed monthly and quarterly targets for new learner starts, employer sign-ups, and revenue (apprenticeships + commercial training). Build and manage a strong sales pipeline, from lead generation through to onboarding and account growth. Engage with levy-paying and non-levy employers, advising on how to utilise levy funds, co-investment, and commercial training budgets. Conduct detailed digital skills gap analysis with employers, recommending tailored IT training and apprenticeship solutions. Provide expert guidance on apprenticeship funding rules, levy transfer opportunities, and compliance, alongside commercial pricing options. Maintain accurate CRM records, track activity, and produce performance reports aligned to sales KPIs. Represent the organisation at tech events, networking forums, careers fairs, and industry conferences. Collaborate with internal delivery, curriculum, and learner engagement teams to ensure a seamless onboarding and high-quality client experience. Ensure all apprenticeship activity aligns with ESFA funding rules and regulatory requirements, while commercial offerings meet agreed service standards. Skills and Experience Proven experience in business development, B2B sales, or employer engagement, ideally within IT training, apprenticeships, or tech education. Strong understanding of the UK apprenticeship system, including levy and non-levy funding. Demonstrated success in selling training solutions, digital skills programmes, or SaaS/tech-related services. Ability to confidently engage and influence senior stakeholders, HR leaders, L&D teams, and technical decision-makers. Strong knowledge or interest in IT and technology disciplines (e.g., software, cyber, data, cloud). Excellent negotiation, influencing, and closing skills with a consultative sales approach. Highly organised, with the ability to manage multiple opportunities and a fast-moving pipeline. Experience using CRM systems, Microsoft Office, and digital sales tools. Self-motivated, target-driven, and commercially focused. Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds.
Stage 1 & 2 Complaints Officer Location: 2 days a week work from home Salary: 22.00 - 28.00phr umbrella dependent on experience Contract: Full-Time, 6 month initial contract Important Application Criteria Please note: We are only able to consider applications from candidates who have previous complaints experience within Social Housing, Local Government, Council Housing, Housing Associations, ALMOs, or the Housing Ombudsman Service. Applicants without relevant housing, council or Ombudsman complaints experience will unfortunately not be shortlisted for this position. About the Role I am seeking an experienced Stage 1 & 2 Complaints Officer to join a busy housing complaints team. This role will be responsible for managing formal complaints from initial investigation through to resolution, ensuring responses are clear, accurate, customer-focused and completed within required timescales. You will work closely with residents, contractors, repairs teams, housing officers, senior managers and external stakeholders to investigate complaints, identify service failures and support positive outcomes for customers. Key Responsibilities Manage Stage 1 and Stage 2 complaints in line with organisational policy and statutory timescales. Investigate complaints relating to housing, repairs, maintenance, disrepair, damp and mould, tenancy services and customer service. Draft high-quality complaint responses that are clear, professional and evidence-based. Liaise with internal departments, contractors and external partners to obtain information and resolve complaints. Identify service failures and recommend appropriate remedies, including compensation where required. Handle escalated complaints, Member Enquiries and Housing Ombudsman-related cases. Maintain accurate complaint records on CRM and housing management systems. Monitor complaint deadlines and ensure cases are progressed within agreed timescales. Support service improvement by identifying trends, recurring issues and lessons learned. Provide excellent customer service when dealing with residents, including vulnerable customers and complex cases. Essential Requirements Previous experience managing Stage 1 and Stage 2 complaints within a housing, council, local authority, ALMO, housing association or Ombudsman environment. Strong knowledge of housing complaints processes and complaint handling best practice. Experience investigating complex complaints and producing written responses. Excellent written and verbal communication skills. Ability to manage high-volume caseloads and meet strict deadlines. Experience liaising with residents, contractors, repairs teams and senior stakeholders. Strong attention to detail and accurate record keeping. Ability to remain calm and professional when dealing with challenging conversations. Desirable Experience Experience handling Housing Ombudsman cases. Knowledge of the Housing Ombudsman Complaint Handling Code. Experience with repairs, disrepair, damp and mould, planned works or housing maintenance complaints. Experience using systems such as Northgate, NEC Housing, Civica, Dynamics 365, OHMS or similar. Understanding of compensation, remedies and service failure assessment.
Jun 13, 2026
Contractor
Stage 1 & 2 Complaints Officer Location: 2 days a week work from home Salary: 22.00 - 28.00phr umbrella dependent on experience Contract: Full-Time, 6 month initial contract Important Application Criteria Please note: We are only able to consider applications from candidates who have previous complaints experience within Social Housing, Local Government, Council Housing, Housing Associations, ALMOs, or the Housing Ombudsman Service. Applicants without relevant housing, council or Ombudsman complaints experience will unfortunately not be shortlisted for this position. About the Role I am seeking an experienced Stage 1 & 2 Complaints Officer to join a busy housing complaints team. This role will be responsible for managing formal complaints from initial investigation through to resolution, ensuring responses are clear, accurate, customer-focused and completed within required timescales. You will work closely with residents, contractors, repairs teams, housing officers, senior managers and external stakeholders to investigate complaints, identify service failures and support positive outcomes for customers. Key Responsibilities Manage Stage 1 and Stage 2 complaints in line with organisational policy and statutory timescales. Investigate complaints relating to housing, repairs, maintenance, disrepair, damp and mould, tenancy services and customer service. Draft high-quality complaint responses that are clear, professional and evidence-based. Liaise with internal departments, contractors and external partners to obtain information and resolve complaints. Identify service failures and recommend appropriate remedies, including compensation where required. Handle escalated complaints, Member Enquiries and Housing Ombudsman-related cases. Maintain accurate complaint records on CRM and housing management systems. Monitor complaint deadlines and ensure cases are progressed within agreed timescales. Support service improvement by identifying trends, recurring issues and lessons learned. Provide excellent customer service when dealing with residents, including vulnerable customers and complex cases. Essential Requirements Previous experience managing Stage 1 and Stage 2 complaints within a housing, council, local authority, ALMO, housing association or Ombudsman environment. Strong knowledge of housing complaints processes and complaint handling best practice. Experience investigating complex complaints and producing written responses. Excellent written and verbal communication skills. Ability to manage high-volume caseloads and meet strict deadlines. Experience liaising with residents, contractors, repairs teams and senior stakeholders. Strong attention to detail and accurate record keeping. Ability to remain calm and professional when dealing with challenging conversations. Desirable Experience Experience handling Housing Ombudsman cases. Knowledge of the Housing Ombudsman Complaint Handling Code. Experience with repairs, disrepair, damp and mould, planned works or housing maintenance complaints. Experience using systems such as Northgate, NEC Housing, Civica, Dynamics 365, OHMS or similar. Understanding of compensation, remedies and service failure assessment.
Niyaa People Ltd
Barton Under Needwood, Staffordshire
We are seeking an experienced Lettings Officer to provide short-term cover for a busy housing team based in Burton upon Trent. This is a full-time role requiring an immediate start, with the potential to extend for a longer contract. Key Responsibilities of a Lettings Officer: Carrying out viewings of vacant properties Completing tenancy sign-ups for new tenants Undertaking ready-to-let inspections prior to sign-up Reviewing ID documentation during sign-ups Scanning and saving sign-up documents to the CRM system Uploading new tenancy details onto the housing management system Providing ad hoc administrative support, including uploading data and meter readings Uploading CORE data Verifying notices of termination Requesting property adverts and reviewing match lists Conducting pre-tenancy assessments and affordability checks About You: Previous experience in a lettings or housing management role Strong knowledge of tenancy sign-ups and compliance processes Confident carrying out affordability assessments and pre-tenancy checks Competent using housing management/CRM systems Organised, detail-focused, and able to work at pace Full UK driving licence and access to own vehicle (essential) What this Lettings Officer role has to offer: Competitive hourly rate Hybrid working Immediat start 37 hours per week Initial short term cover If this Lettings Officer role is for you please apply or contact (url removed)
Jun 13, 2026
Contractor
We are seeking an experienced Lettings Officer to provide short-term cover for a busy housing team based in Burton upon Trent. This is a full-time role requiring an immediate start, with the potential to extend for a longer contract. Key Responsibilities of a Lettings Officer: Carrying out viewings of vacant properties Completing tenancy sign-ups for new tenants Undertaking ready-to-let inspections prior to sign-up Reviewing ID documentation during sign-ups Scanning and saving sign-up documents to the CRM system Uploading new tenancy details onto the housing management system Providing ad hoc administrative support, including uploading data and meter readings Uploading CORE data Verifying notices of termination Requesting property adverts and reviewing match lists Conducting pre-tenancy assessments and affordability checks About You: Previous experience in a lettings or housing management role Strong knowledge of tenancy sign-ups and compliance processes Confident carrying out affordability assessments and pre-tenancy checks Competent using housing management/CRM systems Organised, detail-focused, and able to work at pace Full UK driving licence and access to own vehicle (essential) What this Lettings Officer role has to offer: Competitive hourly rate Hybrid working Immediat start 37 hours per week Initial short term cover If this Lettings Officer role is for you please apply or contact (url removed)
CHARTERED ASSOCIATION OF BUSINESS SCHOOLS
City, London
Salary: £40,000 - £44,000 per annum, plus benefits Contract: Full-time, permanent Location: 40 Queen Street, London EC4R 1DD (Hybrid: 2 days in office, 3 days from home) Reports to: Marketing & Communications Manager Role summary The Chartered Association of Business Schools (Chartered ABS) is seeking a Senior Marketing & Communications Officer to lead the delivery of high-impact, multi-channel marketing and communications activity across our portfolio of brands, events, and membership programmes. This is a high-profile role for a dynamic marketing professional with strong experience in campaign delivery, email marketing, and editorial content creation. You will play a central role in driving engagement, increasing event registrations and revenue, and strengthening member communications across the Chartered ABS, Small Business Charter, and Certified Management & Business Educator (CMBE) brands. Working in a fast-paced, purpose-led organisation, you will combine creativity with data-driven insight to deliver compelling campaigns, high-quality content, and effective digital communications that support our members and wider mission. Key responsibilities: We are looking for someone with: Plan and deliver integrated marketing campaigns across events, programmes, and membership activities to drive engagement, registrations, and revenue Lead the creation and delivery of high-impact email marketing campaigns, including copywriting, build, and segmentation using CRM systems Commission, edit, and publish high-quality editorial content including blogs, case studies, and newsletters across multiple brands Manage and maintain website content across CMS platforms and support improvements in SEO and digital performance Analyse campaign performance using analytics tools and use insight to optimise engagement and impact Support integrated communications across marketing, events, social media, and membership teams, including CMBE engagement activity Please refer to the full job description for further detail on responsibilities. Experience working with membership bodies, higher education institutions, or trade associations, as well as budget management and CRM/email marketing platforms, is advantageous. What we offer: Competitive salary Hybrid working (two days in the office, three days from home) 31 days annual leave plus bank holidays Attractive employer non-contributory pension Life assurance Wellbeing support Season ticket loans, cycle-to-work scheme, and eye care support A collaborative, values-driven, and supportive working environment How to apply: We welcome applications to include a CV (up to 2 pages) and cover letter (up to 1 page) submitted by an email via the button below. Application deadline: 24 June 2026. Applicants must have the right to work in the UK. Please note that this vacancy may close earlier than the advertised date if a high volume of applications is received. The Chartered Association of Business Schools is an equal opportunities employer and is committed to creating an inclusive working environment. We welcome applications from all backgrounds and communities. Reasonable adjustments are available throughout the recruitment process if requested.
Jun 13, 2026
Full time
Salary: £40,000 - £44,000 per annum, plus benefits Contract: Full-time, permanent Location: 40 Queen Street, London EC4R 1DD (Hybrid: 2 days in office, 3 days from home) Reports to: Marketing & Communications Manager Role summary The Chartered Association of Business Schools (Chartered ABS) is seeking a Senior Marketing & Communications Officer to lead the delivery of high-impact, multi-channel marketing and communications activity across our portfolio of brands, events, and membership programmes. This is a high-profile role for a dynamic marketing professional with strong experience in campaign delivery, email marketing, and editorial content creation. You will play a central role in driving engagement, increasing event registrations and revenue, and strengthening member communications across the Chartered ABS, Small Business Charter, and Certified Management & Business Educator (CMBE) brands. Working in a fast-paced, purpose-led organisation, you will combine creativity with data-driven insight to deliver compelling campaigns, high-quality content, and effective digital communications that support our members and wider mission. Key responsibilities: We are looking for someone with: Plan and deliver integrated marketing campaigns across events, programmes, and membership activities to drive engagement, registrations, and revenue Lead the creation and delivery of high-impact email marketing campaigns, including copywriting, build, and segmentation using CRM systems Commission, edit, and publish high-quality editorial content including blogs, case studies, and newsletters across multiple brands Manage and maintain website content across CMS platforms and support improvements in SEO and digital performance Analyse campaign performance using analytics tools and use insight to optimise engagement and impact Support integrated communications across marketing, events, social media, and membership teams, including CMBE engagement activity Please refer to the full job description for further detail on responsibilities. Experience working with membership bodies, higher education institutions, or trade associations, as well as budget management and CRM/email marketing platforms, is advantageous. What we offer: Competitive salary Hybrid working (two days in the office, three days from home) 31 days annual leave plus bank holidays Attractive employer non-contributory pension Life assurance Wellbeing support Season ticket loans, cycle-to-work scheme, and eye care support A collaborative, values-driven, and supportive working environment How to apply: We welcome applications to include a CV (up to 2 pages) and cover letter (up to 1 page) submitted by an email via the button below. Application deadline: 24 June 2026. Applicants must have the right to work in the UK. Please note that this vacancy may close earlier than the advertised date if a high volume of applications is received. The Chartered Association of Business Schools is an equal opportunities employer and is committed to creating an inclusive working environment. We welcome applications from all backgrounds and communities. Reasonable adjustments are available throughout the recruitment process if requested.
Responsible for leading digital products and platforms. Lead major digital change. About Our Client Arts Council England is the national development agency for creativity and culture. We help people in every corner of the country to experience and benefit from creativity. We do this by investing in artists and organisations that make and deliver exceptional, inspirational work for our communities. We set out our strategic vision in Let's Create that by 2030 we want England to be a country in which the creativity of each of us is valued and given the chance to flourish, and where every one of us has access to a remarkable range of high-quality cultural experiences. We invest public money from the Government and the National Lottery to help support the sector and to deliver this vision. Job Description Reporting directly to the Chief Digital & Information Officer, as Director of Digital, you will lead Arts Council England's digital products and platforms, including Grants Management, CRM, Museum and Cultural Property services, the digital workplace and new AI-enabled capabilities. You will be accountable for the strategy, investment decisions and governance that ensure these services are reliable, secure, accessible and meet public-sector requirements. These services are essential to how we fund and support the sector, meet our obligations, and serve applicants, funded organisations, staff and partners. You will work closely with the Technology Director to align product direction with architecture, operational resilience and service performance, and you will be the senior voice representing business needs in digital delivery decisions. Key accountabilities: Set a clear vision and strategy for digital products and platforms. Lead and govern delivery across "run and improve" services and major transformation programmes. Ensure services meet standards for value for money, accessibility, security, data protection and assurance. Build strong relationships with senior stakeholders, the Executive Board and delivery partners. Develop a high-performing team, and create an inclusive, values-led culture. Key responsibilities: Own the digital product and platform portfolio, setting priorities and balancing day-to-day service needs with longer-term change. Set direction for product roadmaps and investment, based on user needs, evidence and organisational priorities. Provide clear governance for design and change decisions, ensuring the right controls and pace of delivery. Be accountable for service performance, resilience and risk management, working with Technology to meet agreed service levels. Lead major digital change, including modernising legacy systems and improving integrations and data quality. Sponsor innovation where it adds value (including AI and automation), running controlled trials and scaling what works. Manage budgets and suppliers, ensuring strong contract performance, good commercial discipline and value for money. Lead, coach and develop the Digital team, planning capacity and building succession for key roles. Represent digital at senior forums, building alignment across Operations, Funding, Data & Insights and corporate functions. Key relationships: Chief Digital and Information Officer Technology Director and Digital, Data & Technology leadership team Chief Data Officer and Data & Insights colleagues Executive Board, transformation governance groups and peer Directors Operational leaders across Funding and corporate services (e.g., Finance, HR, Procurement) External suppliers and delivery partners The Successful Applicant About you: You are a strategic, credible leader who can work at the executive level and stay close enough to delivery to remove barriers and make good decisions. You communicate clearly with both technical and non-technical colleagues and can explain complex issues in plain English. You understand modern digital product and platform delivery, including user-centred design, integrations, data and good service management. You can lead and improve supplier performance and contracts, and you take a disciplined approach to value for money, risk and assurance. You lead collaboratively and invest in building a high-performing, inclusive team. Essential requirements: You will need strong evidence of strategic leadership, delivery and commercial judgement. Senior leadership experience owning a portfolio of digital products/platforms across live service, improvement and transformation. Proven people leadership, including developing leaders and building a high-performing, inclusive team. Experience setting strategy and turning it into clear roadmaps, priorities, governance and measurable outcomes. Strong stakeholder management, able to influence Executive and Board-level decisions and build trust across the organisation. Commercial and financial management experience, including managing significant budgets (typically up to £5m) and leading supplier/partner performance. Good working knowledge of modern delivery and service approaches (e.g., agile/hybrid delivery, DevOps, continuous improvement) and when to use them. Experience ensuring services meet security and data protection requirements, with a working knowledge of recognised standards (e.g., ISO 27001 / NIST and UK GDPR). Desirable requirements but not essential: A relevant degree or equivalent experience. Relevant professional qualifications (e.g., programme/project delivery, enterprise architecture or service management). What's on Offer Salary: The role will pay a competitive salary up to £85,000 per annum. Pension scheme: The Arts Council retirement plan is a final salary scheme with contributions on a sliding scale. Annual leave: 25 days, plus bank holidays and an additional three days leave at Christmas. All staff also earn one additional leave day per full year of service (up to five days), and we offer a scheme to buy and sell annual leave. There is also a winter closure of three days between Christmas and New Year for all colleagues. We offer generous sick pay, paid maternity, paternity and adoptive parental leave, as well as up to five days a year for personal and religious reasons. Hybrid working: 1 day per week in the Manchester Office (factoring in flexibility when required) Life assurance: All staff members are automatically provided with life assurance cover. Wellbeing support: Our internalwellbeing strategy launched in 2021, and colleagues have access to a range of resources to support theirwellbeing, including: Unmind: a workplace mental health platform. The Employee Assistance Programme: a confidential 24/7 telephone counselling service which offers impartial external advice and support on personal, legal, financial and line management issues, plus up to six counselling sessions per year. A fully trained team of internal Mental Health First Aiders. Learning & development: We invest in the growth and development of all our staff, including professional qualifications, in-house and external training courses, conferences, e-learning, apprenticeships and more. We encourage individuals and teams to keep learning and developing - as a gold standard Investor in People, we provide flexible and adaptable learning and development opportunities for staff at all levels. Shopping discounts: Exclusive savings on high street and online shops, holidays, cinema tickets, gym membership, dining out and more. Relocation support: Newly appointed staff who need to move residence are eligible to apply for up to £5,000 support. Travel loans: Interest-free loans for travel season tickets, as well as bicycle, car and motorbike loans for those who regularly use them for commuting. Disabled, D/deaf and/or neurodivergent people and those from Black, Asian and Ethnically Diverse backgrounds are underrepresented in our workforce, so we particularly encourage applications from people in these groups. If you are disabled and your application meets the essential criteria for the post, we guarantee you an interview. Candidates who wish to apply under this scheme should indicate this on their cover letter under 'Candidate Personal Information' and then demonstrate within their cover letter how they have met the essential criteria for the role. Contact: Rutesh Shah Quote job ref: JN-216 Job summary Function CIO & IT Leadership Subsector CIO & IT Leadership Subsector Industry Public Sector & Not-For-Profit Location Manchester Contract type Permanent
Jun 13, 2026
Full time
Responsible for leading digital products and platforms. Lead major digital change. About Our Client Arts Council England is the national development agency for creativity and culture. We help people in every corner of the country to experience and benefit from creativity. We do this by investing in artists and organisations that make and deliver exceptional, inspirational work for our communities. We set out our strategic vision in Let's Create that by 2030 we want England to be a country in which the creativity of each of us is valued and given the chance to flourish, and where every one of us has access to a remarkable range of high-quality cultural experiences. We invest public money from the Government and the National Lottery to help support the sector and to deliver this vision. Job Description Reporting directly to the Chief Digital & Information Officer, as Director of Digital, you will lead Arts Council England's digital products and platforms, including Grants Management, CRM, Museum and Cultural Property services, the digital workplace and new AI-enabled capabilities. You will be accountable for the strategy, investment decisions and governance that ensure these services are reliable, secure, accessible and meet public-sector requirements. These services are essential to how we fund and support the sector, meet our obligations, and serve applicants, funded organisations, staff and partners. You will work closely with the Technology Director to align product direction with architecture, operational resilience and service performance, and you will be the senior voice representing business needs in digital delivery decisions. Key accountabilities: Set a clear vision and strategy for digital products and platforms. Lead and govern delivery across "run and improve" services and major transformation programmes. Ensure services meet standards for value for money, accessibility, security, data protection and assurance. Build strong relationships with senior stakeholders, the Executive Board and delivery partners. Develop a high-performing team, and create an inclusive, values-led culture. Key responsibilities: Own the digital product and platform portfolio, setting priorities and balancing day-to-day service needs with longer-term change. Set direction for product roadmaps and investment, based on user needs, evidence and organisational priorities. Provide clear governance for design and change decisions, ensuring the right controls and pace of delivery. Be accountable for service performance, resilience and risk management, working with Technology to meet agreed service levels. Lead major digital change, including modernising legacy systems and improving integrations and data quality. Sponsor innovation where it adds value (including AI and automation), running controlled trials and scaling what works. Manage budgets and suppliers, ensuring strong contract performance, good commercial discipline and value for money. Lead, coach and develop the Digital team, planning capacity and building succession for key roles. Represent digital at senior forums, building alignment across Operations, Funding, Data & Insights and corporate functions. Key relationships: Chief Digital and Information Officer Technology Director and Digital, Data & Technology leadership team Chief Data Officer and Data & Insights colleagues Executive Board, transformation governance groups and peer Directors Operational leaders across Funding and corporate services (e.g., Finance, HR, Procurement) External suppliers and delivery partners The Successful Applicant About you: You are a strategic, credible leader who can work at the executive level and stay close enough to delivery to remove barriers and make good decisions. You communicate clearly with both technical and non-technical colleagues and can explain complex issues in plain English. You understand modern digital product and platform delivery, including user-centred design, integrations, data and good service management. You can lead and improve supplier performance and contracts, and you take a disciplined approach to value for money, risk and assurance. You lead collaboratively and invest in building a high-performing, inclusive team. Essential requirements: You will need strong evidence of strategic leadership, delivery and commercial judgement. Senior leadership experience owning a portfolio of digital products/platforms across live service, improvement and transformation. Proven people leadership, including developing leaders and building a high-performing, inclusive team. Experience setting strategy and turning it into clear roadmaps, priorities, governance and measurable outcomes. Strong stakeholder management, able to influence Executive and Board-level decisions and build trust across the organisation. Commercial and financial management experience, including managing significant budgets (typically up to £5m) and leading supplier/partner performance. Good working knowledge of modern delivery and service approaches (e.g., agile/hybrid delivery, DevOps, continuous improvement) and when to use them. Experience ensuring services meet security and data protection requirements, with a working knowledge of recognised standards (e.g., ISO 27001 / NIST and UK GDPR). Desirable requirements but not essential: A relevant degree or equivalent experience. Relevant professional qualifications (e.g., programme/project delivery, enterprise architecture or service management). What's on Offer Salary: The role will pay a competitive salary up to £85,000 per annum. Pension scheme: The Arts Council retirement plan is a final salary scheme with contributions on a sliding scale. Annual leave: 25 days, plus bank holidays and an additional three days leave at Christmas. All staff also earn one additional leave day per full year of service (up to five days), and we offer a scheme to buy and sell annual leave. There is also a winter closure of three days between Christmas and New Year for all colleagues. We offer generous sick pay, paid maternity, paternity and adoptive parental leave, as well as up to five days a year for personal and religious reasons. Hybrid working: 1 day per week in the Manchester Office (factoring in flexibility when required) Life assurance: All staff members are automatically provided with life assurance cover. Wellbeing support: Our internalwellbeing strategy launched in 2021, and colleagues have access to a range of resources to support theirwellbeing, including: Unmind: a workplace mental health platform. The Employee Assistance Programme: a confidential 24/7 telephone counselling service which offers impartial external advice and support on personal, legal, financial and line management issues, plus up to six counselling sessions per year. A fully trained team of internal Mental Health First Aiders. Learning & development: We invest in the growth and development of all our staff, including professional qualifications, in-house and external training courses, conferences, e-learning, apprenticeships and more. We encourage individuals and teams to keep learning and developing - as a gold standard Investor in People, we provide flexible and adaptable learning and development opportunities for staff at all levels. Shopping discounts: Exclusive savings on high street and online shops, holidays, cinema tickets, gym membership, dining out and more. Relocation support: Newly appointed staff who need to move residence are eligible to apply for up to £5,000 support. Travel loans: Interest-free loans for travel season tickets, as well as bicycle, car and motorbike loans for those who regularly use them for commuting. Disabled, D/deaf and/or neurodivergent people and those from Black, Asian and Ethnically Diverse backgrounds are underrepresented in our workforce, so we particularly encourage applications from people in these groups. If you are disabled and your application meets the essential criteria for the post, we guarantee you an interview. Candidates who wish to apply under this scheme should indicate this on their cover letter under 'Candidate Personal Information' and then demonstrate within their cover letter how they have met the essential criteria for the role. Contact: Rutesh Shah Quote job ref: JN-216 Job summary Function CIO & IT Leadership Subsector CIO & IT Leadership Subsector Industry Public Sector & Not-For-Profit Location Manchester Contract type Permanent
The role and responsibilities This role is ideal for someone who: Is passionate about delivering change Has strong communication skills and attention to detail. Enjoys working in a supportive and engaging team. Can adapt and use the BA toolbox to fit the situation Delivers exceptional stakeholder engagement Has a curious, user centric, data-driven mindset Is comfortable in constructively challenging assumptions Has a strong "can-do" mindset Demonstrates ownership, accountability and a focus on delivering outcomes The role criteria Our Planning, Partnering and Corporate Reporting team plays a critical role in shaping and supporting a resilient, confident and collaborative organisation. We value constructive challenge, inclusivity and continuous improvement, and are looking for a talented Business Analyst to join us. This is an exciting role for an experienced Business Analyst with a good user centric and data focus to support the delivery of our servicesacross several ongoing initiatives, such as digital services and/or CRM - Supervision and Case Management supporting the outcomes of regulation. You will help position data as a key organisational asset, enabling better insight, decision-making, risk assessment, supervision and regulatory impact. You will bring proven experience delivering high-quality analysis across the full delivery lifecycle, using a broad range of Business Analysis techniques to identify improvements and deliver artefacts. You will be confident engaging with users and stakeholders to uncover needs, pain points and desired outcomes, and able to build strong relationships across business and technical teams. With a good understanding of digital services, D365 CRM - Supervision and Case Management such as development of D365 workflows, digital forms and working in multidisciplinary teams to implement and deliver customer centric, data-driven services, which include our internal teams. You will be skilled at facilitating workshops and translating findings into clear requirements and acceptance criteria, as well as using process mapping (As-Is/To-Be) to drive service and data improvements. Comfortable working in agile, working alongside Delivery Managers, Product Owners, Service Owners, Development and Testing teams in multidisciplinary environments to deliver impactful outcomes. You will produce high-quality outputs aligned to strategic objectives and confidently review technical documentation. You will bring a proactive and adaptable approach, with a "can-do" mindset, you will take ownership and accountability for delivery for your work, effectively prioritising, managing competing demands and using initiative to meet deadlines and deliver value. You will be a problem-solver, applying critical thinking and structured approaches to complex challenges, with a high level of attention to detail. You will also be confident in constructively challenging stakeholders and suppliers to ensure solutions align with user needs, business outcomes and business strategy. Experience of working in supervisory, case management, regulatory, public sector or complex organisational environments would be advantageous, but is not essential. You will: Apply structured approaches to identify, investigate, analyse and communicate complex business and data problems and opportunities, ensuring alignment to strategic outcomes. Lead and contribute to high-quality business analysis, ensuring requirements are clearly defined, traceable and aligned to strategic outcomes Conduct options analysis, feasibility assessments and operational impact evaluations, quantifying potential benefits and contributing to robust change cases. Contribute to change initiatives across delivery lifecycles-from discovery and design through to implementation and benefits realisation Support and help ensure that proposed solutions meet business and user needs, align to data strategy and adhere to governance and best practice Work independently to plan & deliver high-quality analysis outputs aligned to initiative goals and delivery milestones Lead business engagement & collaboration, build and maintain strong stakeholder relationships, act as a key point of contact and actively share knowledge across teams Champion a user centric, service data-led culture, promoting effective use, governance and continuous improvement of processes and services across the organisation Develop the business analysis community by sharing best practice, supporting capability growth and mentoring each other The team The Analysis & Design team leads the identification and delivery of business change aligned to our defined market outcomes through Corporate Strategy and Planning-ensuring solutions are well-designed, scalable and sustainable, and that measurable business value is realised as early as possible. We are positioned under the Chief Operating Officer Group which enables the analysts to be independent and impartial to their work, whilst being strong partners across the business teams. TPR offers: Genuine opportunities for learning and development. A values-led, inclusive environment. Hybrid working and flexible shift patterns. A vibrant workplace with employee networks (Disability, Family, LGBT+, Minority Ethnic, Mental Health, Women's). Reward and benefits We offer 25 days annual leave plus bank holidays, a hybrid working model, 35 hour working week (full-time), flexible working patterns, and flexitime. We also provide competitive parental leave, as well as a Civil Service Pension with an average employer contribution of 28.97%. Our dedicated benefits portal (Edenred) offers retail, gym, tech and restaurant discounts, and a cycle to work scheme. Find out what benefits a Civil Service Pension provides. Our culture TPR strives to be a high-performing organisation, and we prioritise our people's growth and well-being. We offer various learning, secondment and development opportunities, support flexible working, and foster a diverse and inclusive environment. Equality, diversity and inclusion is very important to us and we strive to make sure everyone has an equal opportunity to succeed. Our modern Brighton offices are in Telecom House overlooking Preston Park, they are over two floors of a shared building facility and when designed in 2023 we followed the government's workplace design guide to ensure accessibility by design was achieved for our section. We're proud to have a range of networks and opportunities to bring people together with supportive and safe spaces to connect with one another. About The Pensions Regulator With a career at TPR, you'll be joining an organisation with real purpose and who are proud of their diverse range of skills and experience that positively impact on millions of people. Everyone at TPR plays an important role in helping to keep more than £2trn of savings safe. Our Corporate Strategy outlines a bold and challenging vision of how pensions regulation should continue to evolve to keep pace with a change in the scale and nature of the pensions landscape. We believe diversity and inclusion are vital to good decision-making for positive saver outcomes. We're committed to creating a supportive, inclusive, and dynamic work environment where everyone can thrive; understanding the link between the work we do and its positive impact on society. Find out more about us. Applications To avoid disappointment, we would invite you to submit your application as soon as possible, as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can continue to provide a positive candidate experience, with each application being reviewed and considered. Unfortunately, once a vacancy has closed, we are unable to consider further applications. Current TPR employees who want to apply for this vacancy should first contact their line manager to discuss their application. We welcome applications on a part time and job share basis. Please note that TPR is unable to offer visa sponsorship. All applicants must already hold Right to Work in the UK for the duration of their employment. For more information on Right to Work, please visit Prove your right to work to an employer: Overview - GOV.UK. Selection and interview If you are shortlisted for interview, we'll be in contact with you shortly after the closing date. We aim to respond to every application however due to the large volume of applications this is not always possible. If you have not heard from us within 21 days of submitting your application, please assume you have been unsuccessful on this occasion. As a Disability Confident Employer, we're committed to the recruitment, employment, retention, and development of people with disabilities, and to improving their employment opportunities. Candidates who declare that they have a disability and who meet the essential criteria will be an offered an interview. Please note that if we receive a high volume of Disability Confident applicants, we reserve the right to offer an interview to those who best meet the essential criteria. Diversity and inclusion TPR is committed to promoting diversity, inclusion and equality in the workplace . click apply for full job details
Jun 13, 2026
Full time
The role and responsibilities This role is ideal for someone who: Is passionate about delivering change Has strong communication skills and attention to detail. Enjoys working in a supportive and engaging team. Can adapt and use the BA toolbox to fit the situation Delivers exceptional stakeholder engagement Has a curious, user centric, data-driven mindset Is comfortable in constructively challenging assumptions Has a strong "can-do" mindset Demonstrates ownership, accountability and a focus on delivering outcomes The role criteria Our Planning, Partnering and Corporate Reporting team plays a critical role in shaping and supporting a resilient, confident and collaborative organisation. We value constructive challenge, inclusivity and continuous improvement, and are looking for a talented Business Analyst to join us. This is an exciting role for an experienced Business Analyst with a good user centric and data focus to support the delivery of our servicesacross several ongoing initiatives, such as digital services and/or CRM - Supervision and Case Management supporting the outcomes of regulation. You will help position data as a key organisational asset, enabling better insight, decision-making, risk assessment, supervision and regulatory impact. You will bring proven experience delivering high-quality analysis across the full delivery lifecycle, using a broad range of Business Analysis techniques to identify improvements and deliver artefacts. You will be confident engaging with users and stakeholders to uncover needs, pain points and desired outcomes, and able to build strong relationships across business and technical teams. With a good understanding of digital services, D365 CRM - Supervision and Case Management such as development of D365 workflows, digital forms and working in multidisciplinary teams to implement and deliver customer centric, data-driven services, which include our internal teams. You will be skilled at facilitating workshops and translating findings into clear requirements and acceptance criteria, as well as using process mapping (As-Is/To-Be) to drive service and data improvements. Comfortable working in agile, working alongside Delivery Managers, Product Owners, Service Owners, Development and Testing teams in multidisciplinary environments to deliver impactful outcomes. You will produce high-quality outputs aligned to strategic objectives and confidently review technical documentation. You will bring a proactive and adaptable approach, with a "can-do" mindset, you will take ownership and accountability for delivery for your work, effectively prioritising, managing competing demands and using initiative to meet deadlines and deliver value. You will be a problem-solver, applying critical thinking and structured approaches to complex challenges, with a high level of attention to detail. You will also be confident in constructively challenging stakeholders and suppliers to ensure solutions align with user needs, business outcomes and business strategy. Experience of working in supervisory, case management, regulatory, public sector or complex organisational environments would be advantageous, but is not essential. You will: Apply structured approaches to identify, investigate, analyse and communicate complex business and data problems and opportunities, ensuring alignment to strategic outcomes. Lead and contribute to high-quality business analysis, ensuring requirements are clearly defined, traceable and aligned to strategic outcomes Conduct options analysis, feasibility assessments and operational impact evaluations, quantifying potential benefits and contributing to robust change cases. Contribute to change initiatives across delivery lifecycles-from discovery and design through to implementation and benefits realisation Support and help ensure that proposed solutions meet business and user needs, align to data strategy and adhere to governance and best practice Work independently to plan & deliver high-quality analysis outputs aligned to initiative goals and delivery milestones Lead business engagement & collaboration, build and maintain strong stakeholder relationships, act as a key point of contact and actively share knowledge across teams Champion a user centric, service data-led culture, promoting effective use, governance and continuous improvement of processes and services across the organisation Develop the business analysis community by sharing best practice, supporting capability growth and mentoring each other The team The Analysis & Design team leads the identification and delivery of business change aligned to our defined market outcomes through Corporate Strategy and Planning-ensuring solutions are well-designed, scalable and sustainable, and that measurable business value is realised as early as possible. We are positioned under the Chief Operating Officer Group which enables the analysts to be independent and impartial to their work, whilst being strong partners across the business teams. TPR offers: Genuine opportunities for learning and development. A values-led, inclusive environment. Hybrid working and flexible shift patterns. A vibrant workplace with employee networks (Disability, Family, LGBT+, Minority Ethnic, Mental Health, Women's). Reward and benefits We offer 25 days annual leave plus bank holidays, a hybrid working model, 35 hour working week (full-time), flexible working patterns, and flexitime. We also provide competitive parental leave, as well as a Civil Service Pension with an average employer contribution of 28.97%. Our dedicated benefits portal (Edenred) offers retail, gym, tech and restaurant discounts, and a cycle to work scheme. Find out what benefits a Civil Service Pension provides. Our culture TPR strives to be a high-performing organisation, and we prioritise our people's growth and well-being. We offer various learning, secondment and development opportunities, support flexible working, and foster a diverse and inclusive environment. Equality, diversity and inclusion is very important to us and we strive to make sure everyone has an equal opportunity to succeed. Our modern Brighton offices are in Telecom House overlooking Preston Park, they are over two floors of a shared building facility and when designed in 2023 we followed the government's workplace design guide to ensure accessibility by design was achieved for our section. We're proud to have a range of networks and opportunities to bring people together with supportive and safe spaces to connect with one another. About The Pensions Regulator With a career at TPR, you'll be joining an organisation with real purpose and who are proud of their diverse range of skills and experience that positively impact on millions of people. Everyone at TPR plays an important role in helping to keep more than £2trn of savings safe. Our Corporate Strategy outlines a bold and challenging vision of how pensions regulation should continue to evolve to keep pace with a change in the scale and nature of the pensions landscape. We believe diversity and inclusion are vital to good decision-making for positive saver outcomes. We're committed to creating a supportive, inclusive, and dynamic work environment where everyone can thrive; understanding the link between the work we do and its positive impact on society. Find out more about us. Applications To avoid disappointment, we would invite you to submit your application as soon as possible, as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can continue to provide a positive candidate experience, with each application being reviewed and considered. Unfortunately, once a vacancy has closed, we are unable to consider further applications. Current TPR employees who want to apply for this vacancy should first contact their line manager to discuss their application. We welcome applications on a part time and job share basis. Please note that TPR is unable to offer visa sponsorship. All applicants must already hold Right to Work in the UK for the duration of their employment. For more information on Right to Work, please visit Prove your right to work to an employer: Overview - GOV.UK. Selection and interview If you are shortlisted for interview, we'll be in contact with you shortly after the closing date. We aim to respond to every application however due to the large volume of applications this is not always possible. If you have not heard from us within 21 days of submitting your application, please assume you have been unsuccessful on this occasion. As a Disability Confident Employer, we're committed to the recruitment, employment, retention, and development of people with disabilities, and to improving their employment opportunities. Candidates who declare that they have a disability and who meet the essential criteria will be an offered an interview. Please note that if we receive a high volume of Disability Confident applicants, we reserve the right to offer an interview to those who best meet the essential criteria. Diversity and inclusion TPR is committed to promoting diversity, inclusion and equality in the workplace . click apply for full job details
The Academy of Medical Sciences
City Of Westminster, London
£35,560 + Benefits 12 months' fixed term maternity cover London, UK (Hybrid - 50% office attendance) We are looking for a Personal Assistant (PA) to the Chief Executive Officer (CEO), to provide high-quality, confidential, and proactive executive support. You will be responsible for comprehensive diary and inbox management, coordination of meetings and travel, management of expenses, gatekeeping the CEO's time, and ensuring the CEO is well-prepared through briefing and action tracking. As PA to the CEO, you will work closely with the Chief of Staff, Briefing Hub Officer, and other relevant colleagues, to ensure the CEO's meetings are appropriately supported with papers and briefings. You will also liaise with colleagues supporting the Academy of Medical Sciences' President, to coordinate diaries where CEO and President activity intersects, and will manage sensitive communications with discretion and professionalism. About the role Executive, diary & inbox management: Provide proactive and complex diary management for the CEO, ensuring effective prioritisation and forward planning. Manage the CEO's inbox, including monitoring correspondence, prioritising and responding where appropriate, and ensuring timely follow-up. Screen, triage, and manage incoming enquiries on behalf of the CEO, exercising sound judgement and discretion. Draft, prepare, and manage correspondence and documentation as required. Maintain accurate and well-organised electronic filing systems for the CEO's office. Gatekeeping, briefings & action tracking: Act as a gatekeeper to the CEO, balancing access, prioritising meetings, and advising on scheduling trade-offs. Work closely with the Chief of Staff, Briefing Hub Officer and colleagues to ensure meetings are appropriately briefed and supported. Track key actions arising from meetings attended by the CEO, ensuring follow-up occurs and deadlines are met, without owning delivery. Maintain awareness of protocol, managing sensitive communications and stakeholder interactions with discretion. Meetings, travel & expenses: Arrange all travel and accommodation for the CEO, including itineraries and briefing packs. Coordinate virtual, hybrid, and in-person meetings, including booking rooms, managing technology (Microsoft Teams), and arranging catering. Prepare, submit, and track the CEO's expenses in line with Academy policies, liaising with the Finance team as required. Governance & corporate support: Provide administrative support to the CEO in relation to governance activity, including meetings involving the Academy's Council Members, President, and Honorary Officers, as required. Liaise with PAs and administrative colleagues supporting the President to coordinate diaries, particularly where joint meetings or shared commitments arise. Support the coordination of CEO-related papers, briefings, and follow-up actions arising from senior meetings. Corporate events & internal coordination: Support the planning and delivery of corporate events attended or hosted by the CEO. This could include the Annual General Meeting (AGM), New Fellows' Admissions Day, named lectures, and other ad hoc events. Assist with coordination of all-staff meetings, senior leadership meetings, and cross-Academy activity involving the CEO. Provide diary and administrative support for ad hoc cross-Academy projects requiring CEO involvement. Systems & information management: Maintain and update records within the Academy's Customer Relationship Management (CRM) database (Salesforce), finance software (Iplicit) and other digital systems, as required. Support updates to internal systems and website content related to CEO or corporate activity, where appropriate. Requirements Skills, experience & abilities: Proven experience providing high-level PA or Executive Assistant support to a senior leader. Excellent written and verbal communication skills. Exceptional organisational skills and attention to detail. Confidence working with senior stakeholders and external organisations. Ability to manage multiple priorities with discretion and sound judgement. Strong IT skills, including Microsoft Office and CRM databases. Experience managing senior-level diaries, inboxes, travel, expenses, and briefing coordination. Experience in gatekeeping, action tracking, and protocol management. Personal attributes: Highly organised, proactive, and calm under pressure. Discreet, trustworthy, and professional. Collaborative and confident working with senior colleagues. Flexible and adaptable to changing priorities. Strong commitment to the Academy's mission, values, and public benefit. Benefits We provide our staff with a comprehensive benefits package outlined as follows: Generous pension scheme with flexible contributions - we contribute between 8% - 13% of your gross salary (with employee contributions of 3% - 8%) Life assurance at three times your salary Hybrid and agile working. 50% office attendance. 26 days annual leave, plus Christmas closure days and bank holidays Buying and selling leave Family-friendly policies including enhanced maternity and paternity leave (subject to a qualifying period) Complimentary subscriptions to Headspace and Classpass to support your physical and mental wellbeing Support through tailored learning and development A range of enhanced benefits become available once you've completed your probation period If you have any questions about this role, please contact the Chief of Staff, Lizzy Benedikz, by email. For more information and to apply online, please visit our vacancies page. Closing date: 5.00pm on Monday, 22 June 2026. Interview date: week commencing 6 July 2026.
Jun 13, 2026
Full time
£35,560 + Benefits 12 months' fixed term maternity cover London, UK (Hybrid - 50% office attendance) We are looking for a Personal Assistant (PA) to the Chief Executive Officer (CEO), to provide high-quality, confidential, and proactive executive support. You will be responsible for comprehensive diary and inbox management, coordination of meetings and travel, management of expenses, gatekeeping the CEO's time, and ensuring the CEO is well-prepared through briefing and action tracking. As PA to the CEO, you will work closely with the Chief of Staff, Briefing Hub Officer, and other relevant colleagues, to ensure the CEO's meetings are appropriately supported with papers and briefings. You will also liaise with colleagues supporting the Academy of Medical Sciences' President, to coordinate diaries where CEO and President activity intersects, and will manage sensitive communications with discretion and professionalism. About the role Executive, diary & inbox management: Provide proactive and complex diary management for the CEO, ensuring effective prioritisation and forward planning. Manage the CEO's inbox, including monitoring correspondence, prioritising and responding where appropriate, and ensuring timely follow-up. Screen, triage, and manage incoming enquiries on behalf of the CEO, exercising sound judgement and discretion. Draft, prepare, and manage correspondence and documentation as required. Maintain accurate and well-organised electronic filing systems for the CEO's office. Gatekeeping, briefings & action tracking: Act as a gatekeeper to the CEO, balancing access, prioritising meetings, and advising on scheduling trade-offs. Work closely with the Chief of Staff, Briefing Hub Officer and colleagues to ensure meetings are appropriately briefed and supported. Track key actions arising from meetings attended by the CEO, ensuring follow-up occurs and deadlines are met, without owning delivery. Maintain awareness of protocol, managing sensitive communications and stakeholder interactions with discretion. Meetings, travel & expenses: Arrange all travel and accommodation for the CEO, including itineraries and briefing packs. Coordinate virtual, hybrid, and in-person meetings, including booking rooms, managing technology (Microsoft Teams), and arranging catering. Prepare, submit, and track the CEO's expenses in line with Academy policies, liaising with the Finance team as required. Governance & corporate support: Provide administrative support to the CEO in relation to governance activity, including meetings involving the Academy's Council Members, President, and Honorary Officers, as required. Liaise with PAs and administrative colleagues supporting the President to coordinate diaries, particularly where joint meetings or shared commitments arise. Support the coordination of CEO-related papers, briefings, and follow-up actions arising from senior meetings. Corporate events & internal coordination: Support the planning and delivery of corporate events attended or hosted by the CEO. This could include the Annual General Meeting (AGM), New Fellows' Admissions Day, named lectures, and other ad hoc events. Assist with coordination of all-staff meetings, senior leadership meetings, and cross-Academy activity involving the CEO. Provide diary and administrative support for ad hoc cross-Academy projects requiring CEO involvement. Systems & information management: Maintain and update records within the Academy's Customer Relationship Management (CRM) database (Salesforce), finance software (Iplicit) and other digital systems, as required. Support updates to internal systems and website content related to CEO or corporate activity, where appropriate. Requirements Skills, experience & abilities: Proven experience providing high-level PA or Executive Assistant support to a senior leader. Excellent written and verbal communication skills. Exceptional organisational skills and attention to detail. Confidence working with senior stakeholders and external organisations. Ability to manage multiple priorities with discretion and sound judgement. Strong IT skills, including Microsoft Office and CRM databases. Experience managing senior-level diaries, inboxes, travel, expenses, and briefing coordination. Experience in gatekeeping, action tracking, and protocol management. Personal attributes: Highly organised, proactive, and calm under pressure. Discreet, trustworthy, and professional. Collaborative and confident working with senior colleagues. Flexible and adaptable to changing priorities. Strong commitment to the Academy's mission, values, and public benefit. Benefits We provide our staff with a comprehensive benefits package outlined as follows: Generous pension scheme with flexible contributions - we contribute between 8% - 13% of your gross salary (with employee contributions of 3% - 8%) Life assurance at three times your salary Hybrid and agile working. 50% office attendance. 26 days annual leave, plus Christmas closure days and bank holidays Buying and selling leave Family-friendly policies including enhanced maternity and paternity leave (subject to a qualifying period) Complimentary subscriptions to Headspace and Classpass to support your physical and mental wellbeing Support through tailored learning and development A range of enhanced benefits become available once you've completed your probation period If you have any questions about this role, please contact the Chief of Staff, Lizzy Benedikz, by email. For more information and to apply online, please visit our vacancies page. Closing date: 5.00pm on Monday, 22 June 2026. Interview date: week commencing 6 July 2026.
