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director of leaseholder services
IRIS Recruitment
Senior Independent Director / Board Member
IRIS Recruitment Barnstaple, Devon
Senior Independent Director / Board Member £7,000 per annum Barnstaple Temporary, Part Time Do you want to be part of a Board and team with a strong social purpose, delivering real change and improvements to the community? Our client is a successful housing charity based in North Devon, with a turnover of £23 million and 3,300 homes. Their team makes a positive difference to over 8,000 customers across North Devon. They are looking to recruit a Board Member / Senior Independent Director who can bring real value and experience to their strategic leadership team. They are looking for someone with previous housing sector board experience, a good understanding of business change, innovation and leadership as we refine services in line with customer feedback and respond to the changing regulatory agenda. A key focus for the organisation is improving the way in which they communicate with their customers and deliver our services. To enhance their current Board's skills they are ideally looking for someone with a background in one or more of the following areas: Customer Engagement and involvement, Information Technology/Cyber Security, Finance or Landlord Safety Compliance. They are always keen to hear from candidates with some of the above experiences who could also bring "lived" experience of being a social housing tenant or as a leaseholder or shared owner. Their Board is team-focused with a strong sense of collaboration and common purpose of meeting their communities' needs and fulfilling our vision of 'creating communities where people want to live'. There are typically 7 Board meetings per year. Currently three of these will be held in person in North Devon, with the remaining four being virtual meetings. In person, meetings tend to incorporate an additional element (e.g. training or strategy away day) to get the most out of the time together. In addition to main Board meetings, the SID will support the Customer Board Partnership (CBP) by attending their meetings in person, c4-6 meetings per year. As Senior Independent Director (SID), you will support the Chair and Board Members providing independent guidance across the broad spectrum of Board work. As the SID is expected to attend CBP meetings in person, being located within one and a half hours of the organisation's head office in Barnstaple is advantageous. The Senior Independent Director is also a member of the Group People and Remuneration Committee (4 virtual meetings per year). As a Disability Confident and Equal Opportunities Employer, they welcome applications from all suitably qualified candidates, including those from Black, Asian and Minority Ethnic groups and disabled candidates. Location: Remote / Barnstaple, Devon Salary: £7,000 per annum Closing date for applications: 26th June :00am Interviews: 1st round - w/c 6th July (virtual) Final interview 13th July (in person)
Jun 17, 2026
Seasonal
Senior Independent Director / Board Member £7,000 per annum Barnstaple Temporary, Part Time Do you want to be part of a Board and team with a strong social purpose, delivering real change and improvements to the community? Our client is a successful housing charity based in North Devon, with a turnover of £23 million and 3,300 homes. Their team makes a positive difference to over 8,000 customers across North Devon. They are looking to recruit a Board Member / Senior Independent Director who can bring real value and experience to their strategic leadership team. They are looking for someone with previous housing sector board experience, a good understanding of business change, innovation and leadership as we refine services in line with customer feedback and respond to the changing regulatory agenda. A key focus for the organisation is improving the way in which they communicate with their customers and deliver our services. To enhance their current Board's skills they are ideally looking for someone with a background in one or more of the following areas: Customer Engagement and involvement, Information Technology/Cyber Security, Finance or Landlord Safety Compliance. They are always keen to hear from candidates with some of the above experiences who could also bring "lived" experience of being a social housing tenant or as a leaseholder or shared owner. Their Board is team-focused with a strong sense of collaboration and common purpose of meeting their communities' needs and fulfilling our vision of 'creating communities where people want to live'. There are typically 7 Board meetings per year. Currently three of these will be held in person in North Devon, with the remaining four being virtual meetings. In person, meetings tend to incorporate an additional element (e.g. training or strategy away day) to get the most out of the time together. In addition to main Board meetings, the SID will support the Customer Board Partnership (CBP) by attending their meetings in person, c4-6 meetings per year. As Senior Independent Director (SID), you will support the Chair and Board Members providing independent guidance across the broad spectrum of Board work. As the SID is expected to attend CBP meetings in person, being located within one and a half hours of the organisation's head office in Barnstaple is advantageous. The Senior Independent Director is also a member of the Group People and Remuneration Committee (4 virtual meetings per year). As a Disability Confident and Equal Opportunities Employer, they welcome applications from all suitably qualified candidates, including those from Black, Asian and Minority Ethnic groups and disabled candidates. Location: Remote / Barnstaple, Devon Salary: £7,000 per annum Closing date for applications: 26th June :00am Interviews: 1st round - w/c 6th July (virtual) Final interview 13th July (in person)
Housing Services Manager
Loughborough Estate Management Board Brixton, Devon
Housing Services Manager Hours: 35 hours per week Location: Office-based Loughborough Estate Management Board (LEMB) manages housing services on behalf of residents and works in partnership with local authority to deliver high-quality housing management services. The organisation is committed to excellent customer service, community development, resident satisfaction, equality, diversity, health and safety, and value for money. Housing Services Manager Day to day duties: Lead and manage the Housing Management Service, ensuring excellent service delivery to tenants and leaseholders. Manage and support housing staff, including recruitment, training, appraisals, performance management, and development. Oversee income collection, tenancy management, anti-social behaviour (ASB) cases, complaints, community engagement, and void property management. Monitor service performance, prepare reports, and ensure key performance targets are achieved. Develop and review housing policies, procedures, strategies, and action plans. Manage budgets, expenditure, and revenue-generating areas. Work closely with external partners including local authorities, police, social services, solicitors, and community organisations. Ensure compliance with housing legislation, health and safety requirements, data protection regulations, and organisational policies. Deputise for the Neighbourhood Services Director when required. Attend occasional evening meetings and represent the organisation at stakeholder meetings. Housing Services Manager Requirements Qualifications: Degree or equivalent qualification, CIH Level 4, skills or demonstrable experience in housing, business, finance, accounting, real estate, or a related field. Housing Services Manager Experience Minimum two years' experience managing staff. Experience in housing management, tenancy services, income collection, performance management, and customer service. Experience producing reports, managing budgets, and meeting performance targets. Housing Services Manager Skills & Knowledge Strong leadership and people management skills. Excellent communication, report writing, negotiation, and problem-solving abilities. Ability to analyse information and make sound decisions. Good organisational skills and ability to prioritise workload. Proficiency in Microsoft Office applications. Knowledge of housing management practices, data protection, equality and diversity, and relevant legislation. Benefits Opportunity to lead an important housing management service. Management and leadership responsibility within a community-focused organisation. Professional development and training opportunities. Opportunity to influence service improvement and community outcomes. 35-hour working week. Potential career progression through senior management responsibilities and deputising opportunities.
Jun 13, 2026
Contractor
Housing Services Manager Hours: 35 hours per week Location: Office-based Loughborough Estate Management Board (LEMB) manages housing services on behalf of residents and works in partnership with local authority to deliver high-quality housing management services. The organisation is committed to excellent customer service, community development, resident satisfaction, equality, diversity, health and safety, and value for money. Housing Services Manager Day to day duties: Lead and manage the Housing Management Service, ensuring excellent service delivery to tenants and leaseholders. Manage and support housing staff, including recruitment, training, appraisals, performance management, and development. Oversee income collection, tenancy management, anti-social behaviour (ASB) cases, complaints, community engagement, and void property management. Monitor service performance, prepare reports, and ensure key performance targets are achieved. Develop and review housing policies, procedures, strategies, and action plans. Manage budgets, expenditure, and revenue-generating areas. Work closely with external partners including local authorities, police, social services, solicitors, and community organisations. Ensure compliance with housing legislation, health and safety requirements, data protection regulations, and organisational policies. Deputise for the Neighbourhood Services Director when required. Attend occasional evening meetings and represent the organisation at stakeholder meetings. Housing Services Manager Requirements Qualifications: Degree or equivalent qualification, CIH Level 4, skills or demonstrable experience in housing, business, finance, accounting, real estate, or a related field. Housing Services Manager Experience Minimum two years' experience managing staff. Experience in housing management, tenancy services, income collection, performance management, and customer service. Experience producing reports, managing budgets, and meeting performance targets. Housing Services Manager Skills & Knowledge Strong leadership and people management skills. Excellent communication, report writing, negotiation, and problem-solving abilities. Ability to analyse information and make sound decisions. Good organisational skills and ability to prioritise workload. Proficiency in Microsoft Office applications. Knowledge of housing management practices, data protection, equality and diversity, and relevant legislation. Benefits Opportunity to lead an important housing management service. Management and leadership responsibility within a community-focused organisation. Professional development and training opportunities. Opportunity to influence service improvement and community outcomes. 35-hour working week. Potential career progression through senior management responsibilities and deputising opportunities.
Select Recruitment Specialists Ltd
Head of Service Charges & Rents
Select Recruitment Specialists Ltd Norwich, Norfolk
Do you know service charges inside out? Can you lead a senior team to maximise income recovery across a 7,000+ home portfolio while keeping residents at the heart of every decision? If you've answered yes to both, read on. A well-established Norfolk-based housing provider is looking for a Head of Service Charges, Rents & Income to take strategic ownership of one of the most critical income functions in the business. Reporting to the Director of Tenant Services, you'll lead the Service Charge & Rents Managers and Income Manager, with accountability for £43m+ of rent and service charge income across tenants, leaseholders, freeholders, shared owners and garages. This is a genuine leadership role not a hands-off one. You'll own the policy, shape the strategy, and drive the day-to-day delivery of setting, issuing, reconciling and collecting charges across the full portfolio. What you'll be doing: Leading on service charge setting, estimate consultation, actual accounts, sinking funds and major works final accounts Owning the Service Charge Policy and Income Collection Policy, and feeding into the group Rent Setting Policy Driving income collection strategy to minimise arrears across all tenures Developing financial inclusion and welfare benefits support to sustain tenancies Coaching and developing a senior management team, building a culture of ownership and accountability Representing the organisation at regional and national housing forums Deputising for the Director of Tenant Services as required What you'll bring: Essential: demonstrable senior-level experience managing service charges AND rent within social housing or local authority this is non-negotiable Deep knowledge of variable service charges, sinking funds, Section 20, and leasehold management Experience of diverse rent regimes (Social, Affordable, Intermediate) and income collection at scale Strong grasp of the Landlord and Tenant Act 1985, Housing Acts, and the Regulator of Social Housing's Consumer Standards A track record of policy development, KPI setting, and presenting to Boards and Tenant Service Committees CIH or Property Institute (IRPM) membership is desirable A coaching leadership style and the ability to translate complex financial detail into plain English What's on offer: Fantastic salary, genuinely flexible hybrid working, and the chance to shape a high-profile function in an organisation that takes resident voice seriously. This is a confidential search. All applications and enquiries to Emma at Select Recruitment Specialists
Jun 11, 2026
Full time
Do you know service charges inside out? Can you lead a senior team to maximise income recovery across a 7,000+ home portfolio while keeping residents at the heart of every decision? If you've answered yes to both, read on. A well-established Norfolk-based housing provider is looking for a Head of Service Charges, Rents & Income to take strategic ownership of one of the most critical income functions in the business. Reporting to the Director of Tenant Services, you'll lead the Service Charge & Rents Managers and Income Manager, with accountability for £43m+ of rent and service charge income across tenants, leaseholders, freeholders, shared owners and garages. This is a genuine leadership role not a hands-off one. You'll own the policy, shape the strategy, and drive the day-to-day delivery of setting, issuing, reconciling and collecting charges across the full portfolio. What you'll be doing: Leading on service charge setting, estimate consultation, actual accounts, sinking funds and major works final accounts Owning the Service Charge Policy and Income Collection Policy, and feeding into the group Rent Setting Policy Driving income collection strategy to minimise arrears across all tenures Developing financial inclusion and welfare benefits support to sustain tenancies Coaching and developing a senior management team, building a culture of ownership and accountability Representing the organisation at regional and national housing forums Deputising for the Director of Tenant Services as required What you'll bring: Essential: demonstrable senior-level experience managing service charges AND rent within social housing or local authority this is non-negotiable Deep knowledge of variable service charges, sinking funds, Section 20, and leasehold management Experience of diverse rent regimes (Social, Affordable, Intermediate) and income collection at scale Strong grasp of the Landlord and Tenant Act 1985, Housing Acts, and the Regulator of Social Housing's Consumer Standards A track record of policy development, KPI setting, and presenting to Boards and Tenant Service Committees CIH or Property Institute (IRPM) membership is desirable A coaching leadership style and the ability to translate complex financial detail into plain English What's on offer: Fantastic salary, genuinely flexible hybrid working, and the chance to shape a high-profile function in an organisation that takes resident voice seriously. This is a confidential search. All applications and enquiries to Emma at Select Recruitment Specialists
BRISTOL CITY COUNCIL
Head of Finance - Housing and Housing Revenue Account
BRISTOL CITY COUNCIL City, Bristol
Head of Finance - Housing and Housing Revenue Account Full time, Permanent £78,158 - £86,607 (2026/2027 pay award pending) Bristol Shape the future of a city that dares to be different Bristol is one of the UK's most vibrant, innovative and ambitious cities. With a strong sense of identity, a clear long term vision and a commitment to social justice, sustainability and inclusive growth, Bristol City Council plays a pivotal role in improving outcomes for people who live, work and visit the city. Sound financial leadership is fundamental to achieving this vision. Housing in Bristol is undertaking a clear journey of improvement, transformation and development, with workstreams around implementation of housing regulation changes, improving our homes and tenant experience, underpinned by a Housing Revenue Account Business Plan which reflects our ambition. We are also transforming the way we support citizens in housing needs, homelessness and improving standards in the private rented sector. As we continue to respond to financial challenges while delivering major transformation and investment programmes, we are strengthening our senior finance leadership team to drive definitive improvement to the financial services supporting this area of the council's remit, which is a critical enabler of core elements of our corporate strategy. The role reports directly to the Director of Finance, working alongside our other finance Heads of Service and operates at the heart of the organisation's strategic and corporate leadership, with direct link and alignment to the Housing Directorate senior leadership and Members. About the role This is a senior, high profile leadership role at the heart of Bristol City Council, offering a genuine opportunity to shape the financial future of housing in one of the UK's most ambitious and values driven cities. Reporting directly to the Director of Finance and working closely with the other financial Heads of Service the post operates as trusted member of the organisation's strategic and corporate leadership community along with working closely with the new Housing Directorate Management Team. The Heads of Finance play a pivotal role in securing the Council's financial sustainability while enabling innovation, transformation and investment. They work in close partnership, bringing complementary strengths to a shared ambition: strong stewardship of public resources alongside a finance function that adds real strategic value to services, communities and elected members. This post leads the Council's financial management, budgetary development (including the HRA's 30-year plan) and financial oversight and advice to housing services, ensuring high quality advice, robust governance and effective financial control across services. The role champions excellent financial management and supports informed decision making, whilst building strong relationships with senior leaders to embed accountability and value for money. Bristol City Council owns and manages 26,500 homes as well as around 2,000 leaseholders. Within the HRA there is an annual income and budget of £163.3 million in 2026/27, alongside this there is a significant capital programme of £114.3 million in 2026/27 delivering stock maintenance and improvements and housing development. The General Fund Housing budgets cover £32 million, with a further £35 million of capital investment for 2026/27. There is a clear focus on forward planning, innovation and change. This role drives improvement across the housing finance space and the integration of finance with the housing services and wider organisation, developing financial planning and transformation programmes. It is about strengthening insight, capability and resilience so the Council and our housing services are well placed to meet both current pressures and long term challenges. You will be a visible and inclusive leader, working particularly with the Executive Director of Housing, senior officers, elected members and partners. You will represent Bristol locally, regionally and nationally, championing best practice in public sector financial management and modelling the Council's commitment to equality, diversity and inclusion. About you We are looking for credible, forward thinking finance leader who is motivated by public service and excited by complex challenge. You will be a fully CCAB qualified (or equivalent) professional with significant post qualification experience and a strong commitment to ongoing development. Critical to this role is an understanding of and experience in a housing setting, preferably with experience of Housing Revenue Account 30-year Business Planning in a local authority as well as managing a large capital programme of housing development and maintenance. You will bring senior level experience of providing financial leadership, assurance and strategic influence within a large, complex organisation. You are confident working in a demanding and evolving environment, able to exercise sound judgement, solve complex problems and balance financial discipline with creativity and innovation. Strong relationships matter here. You will have a proven track record of working collaboratively with senior stakeholders, including executive leaders, elected members, auditors and external partners, and of building trust through clear, insightful advice. Experience of operating in a political environment, and an understanding of governance and council owned companies, would be an advantage. Just as importantly, you will be a people centred leader. You will have experience of leading teams through change, setting high professional standards and creating inclusive, high performing cultures where people feel empowered to do their best work. If you are passionate about using finance as a force for good and want to make a visible difference in a city that dares to be different, these roles offer an exciting opportunity. Why Bristol City Council? We offer: The chance to work at senior level on issues that genuinely matter to people and communities A collaborative, values driven culture with a strong commitment to equality, diversity and inclusion A hybrid working approach, with flexibility balanced against business need The opportunity to shape the future of finance in one of the UK's most dynamic cities Generous annual leave entitlement and access to the Local Government Pension Scheme Bristol City Council is committed to building a workforce that reflects the diversity of the city we serve. We welcome applications from all sections of the community and appoint on merit. For further information please see attached the full job description and person specification on our careers site. To arrange an informal conversation with Sarah Chodkiewicz, Director of Finance (Section 151 Officer) or David McNulty, Executive Director of Housing and Landlord Services please contact Apply To apply, please visit our careers site to submit your CV along with a supporting statement that details how you meet the criteria within the Person Specification. Closing date: Sunday 5th July 2026 No agencies please. At Bristol City Council, we value having a workforce as diverse as the city we serve and welcome applications from all sections of the community. Appointments will be made on merit.
Jun 11, 2026
Full time
Head of Finance - Housing and Housing Revenue Account Full time, Permanent £78,158 - £86,607 (2026/2027 pay award pending) Bristol Shape the future of a city that dares to be different Bristol is one of the UK's most vibrant, innovative and ambitious cities. With a strong sense of identity, a clear long term vision and a commitment to social justice, sustainability and inclusive growth, Bristol City Council plays a pivotal role in improving outcomes for people who live, work and visit the city. Sound financial leadership is fundamental to achieving this vision. Housing in Bristol is undertaking a clear journey of improvement, transformation and development, with workstreams around implementation of housing regulation changes, improving our homes and tenant experience, underpinned by a Housing Revenue Account Business Plan which reflects our ambition. We are also transforming the way we support citizens in housing needs, homelessness and improving standards in the private rented sector. As we continue to respond to financial challenges while delivering major transformation and investment programmes, we are strengthening our senior finance leadership team to drive definitive improvement to the financial services supporting this area of the council's remit, which is a critical enabler of core elements of our corporate strategy. The role reports directly to the Director of Finance, working alongside our other finance Heads of Service and operates at the heart of the organisation's strategic and corporate leadership, with direct link and alignment to the Housing Directorate senior leadership and Members. About the role This is a senior, high profile leadership role at the heart of Bristol City Council, offering a genuine opportunity to shape the financial future of housing in one of the UK's most ambitious and values driven cities. Reporting directly to the Director of Finance and working closely with the other financial Heads of Service the post operates as trusted member of the organisation's strategic and corporate leadership community along with working closely with the new Housing Directorate Management Team. The Heads of Finance play a pivotal role in securing the Council's financial sustainability while enabling innovation, transformation and investment. They work in close partnership, bringing complementary strengths to a shared ambition: strong stewardship of public resources alongside a finance function that adds real strategic value to services, communities and elected members. This post leads the Council's financial management, budgetary development (including the HRA's 30-year plan) and financial oversight and advice to housing services, ensuring high quality advice, robust governance and effective financial control across services. The role champions excellent financial management and supports informed decision making, whilst building strong relationships with senior leaders to embed accountability and value for money. Bristol City Council owns and manages 26,500 homes as well as around 2,000 leaseholders. Within the HRA there is an annual income and budget of £163.3 million in 2026/27, alongside this there is a significant capital programme of £114.3 million in 2026/27 delivering stock maintenance and improvements and housing development. The General Fund Housing budgets cover £32 million, with a further £35 million of capital investment for 2026/27. There is a clear focus on forward planning, innovation and change. This role drives improvement across the housing finance space and the integration of finance with the housing services and wider organisation, developing financial planning and transformation programmes. It is about strengthening insight, capability and resilience so the Council and our housing services are well placed to meet both current pressures and long term challenges. You will be a visible and inclusive leader, working particularly with the Executive Director of Housing, senior officers, elected members and partners. You will represent Bristol locally, regionally and nationally, championing best practice in public sector financial management and modelling the Council's commitment to equality, diversity and inclusion. About you We are looking for credible, forward thinking finance leader who is motivated by public service and excited by complex challenge. You will be a fully CCAB qualified (or equivalent) professional with significant post qualification experience and a strong commitment to ongoing development. Critical to this role is an understanding of and experience in a housing setting, preferably with experience of Housing Revenue Account 30-year Business Planning in a local authority as well as managing a large capital programme of housing development and maintenance. You will bring senior level experience of providing financial leadership, assurance and strategic influence within a large, complex organisation. You are confident working in a demanding and evolving environment, able to exercise sound judgement, solve complex problems and balance financial discipline with creativity and innovation. Strong relationships matter here. You will have a proven track record of working collaboratively with senior stakeholders, including executive leaders, elected members, auditors and external partners, and of building trust through clear, insightful advice. Experience of operating in a political environment, and an understanding of governance and council owned companies, would be an advantage. Just as importantly, you will be a people centred leader. You will have experience of leading teams through change, setting high professional standards and creating inclusive, high performing cultures where people feel empowered to do their best work. If you are passionate about using finance as a force for good and want to make a visible difference in a city that dares to be different, these roles offer an exciting opportunity. Why Bristol City Council? We offer: The chance to work at senior level on issues that genuinely matter to people and communities A collaborative, values driven culture with a strong commitment to equality, diversity and inclusion A hybrid working approach, with flexibility balanced against business need The opportunity to shape the future of finance in one of the UK's most dynamic cities Generous annual leave entitlement and access to the Local Government Pension Scheme Bristol City Council is committed to building a workforce that reflects the diversity of the city we serve. We welcome applications from all sections of the community and appoint on merit. For further information please see attached the full job description and person specification on our careers site. To arrange an informal conversation with Sarah Chodkiewicz, Director of Finance (Section 151 Officer) or David McNulty, Executive Director of Housing and Landlord Services please contact Apply To apply, please visit our careers site to submit your CV along with a supporting statement that details how you meet the criteria within the Person Specification. Closing date: Sunday 5th July 2026 No agencies please. At Bristol City Council, we value having a workforce as diverse as the city we serve and welcome applications from all sections of the community. Appointments will be made on merit.

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