Our client is seeking a Regional Support Manager to oversee the operations of multiple care homes in the South of the UK. With a commitment to high standards of care, the company offers Residential, Nursing, Respite, and Dementia Care across their purpose-built homes. This role would be perfect for a Home Manager who is looking to make the jump in to a Regional role or a current RSM looking for a new challenge at a growing company. This exciting opportunity offers a competitive salary of 70,000 - 75,000 per year, along with a company car and employee discounts. You'll also benefit from industry-leading training and development to support your career growth. As a Regional Support Manager, you will: Oversee operations of multiple care homes, ensuring compliance with regulatory standards. Manage and support care home managers to deliver high-quality care. Develop and implement policies to ensure efficient operations. Handle budget management and staff training and development. Liaise with residents' families and external partners to ensure holistic care. Package and Benefits: The Regional Support Manager role comes with: Annual salary of 70,000 - 75,000. Company car for your convenience. Employee discount to enjoy. Industry-leading training and development opportunities. About You The ideal Regional Support Manager will have: An NMC pin and strong clinical skills. Leadership and management experience in healthcare. Experience in residential, nursing, respite, or dementia care. Skills in developing and implementing policies and procedures. Excellent communication and interpersonal abilities. Budget management experience. Ability to work independently and manage multiple priorities. A degree in healthcare management or related field (preferred). Experience in a similar role within healthcare is a plus. Our client operates a boutique group of over 20 care homes across the UK. They are dedicated to providing exceptional care and ensuring the wellbeing of both residents and staff. Known for their unique approach, they focus on individualised care that truly makes a difference. If you have experience or interest in roles such as Nursing Home Manager, Care Home Supervisor, Clinical Operations Manager, or Area Manager, this Regional Support Manager position could be perfect for you. If you're ready to take on a rewarding challenge as a Regional Support Manager and make a significant impact in the care industry, we want to hear from you. Apply now and join a team dedicated to delivering exceptional care and support.
Jun 10, 2026
Full time
Our client is seeking a Regional Support Manager to oversee the operations of multiple care homes in the South of the UK. With a commitment to high standards of care, the company offers Residential, Nursing, Respite, and Dementia Care across their purpose-built homes. This role would be perfect for a Home Manager who is looking to make the jump in to a Regional role or a current RSM looking for a new challenge at a growing company. This exciting opportunity offers a competitive salary of 70,000 - 75,000 per year, along with a company car and employee discounts. You'll also benefit from industry-leading training and development to support your career growth. As a Regional Support Manager, you will: Oversee operations of multiple care homes, ensuring compliance with regulatory standards. Manage and support care home managers to deliver high-quality care. Develop and implement policies to ensure efficient operations. Handle budget management and staff training and development. Liaise with residents' families and external partners to ensure holistic care. Package and Benefits: The Regional Support Manager role comes with: Annual salary of 70,000 - 75,000. Company car for your convenience. Employee discount to enjoy. Industry-leading training and development opportunities. About You The ideal Regional Support Manager will have: An NMC pin and strong clinical skills. Leadership and management experience in healthcare. Experience in residential, nursing, respite, or dementia care. Skills in developing and implementing policies and procedures. Excellent communication and interpersonal abilities. Budget management experience. Ability to work independently and manage multiple priorities. A degree in healthcare management or related field (preferred). Experience in a similar role within healthcare is a plus. Our client operates a boutique group of over 20 care homes across the UK. They are dedicated to providing exceptional care and ensuring the wellbeing of both residents and staff. Known for their unique approach, they focus on individualised care that truly makes a difference. If you have experience or interest in roles such as Nursing Home Manager, Care Home Supervisor, Clinical Operations Manager, or Area Manager, this Regional Support Manager position could be perfect for you. If you're ready to take on a rewarding challenge as a Regional Support Manager and make a significant impact in the care industry, we want to hear from you. Apply now and join a team dedicated to delivering exceptional care and support.
Business Development Manager - Children's Social Care Location: Leeds, LS25 (Hybrid - 2 days per week in the office) Salary: 55,000 + 10% Performance Bonus An established and growing provider of regulated children's services is seeking an experienced Business Development Manager to drive growth across its portfolio of supported accommodation and residential services. This is an exciting opportunity for a commercially minded professional with a strong understanding of children's social care, local authority commissioning, placements, and regulatory frameworks. Working closely with senior operational leaders, you will play a pivotal role in expanding services, increasing occupancy, strengthening commissioner relationships, and supporting strategic growth initiatives. The Opportunity Reporting to a senior leadership team member, you will act as a key link between operations, commissioning stakeholders, and business development functions. You will lead placement activity, identify growth opportunities, develop strategic partnerships, and provide valuable market intelligence to support business performance. The role combines strategic business development, stakeholder engagement, placement management, and performance reporting, making it ideal for someone who thrives in a fast-paced and purpose-driven environment. Key Responsibilities Strategic Business Development Partner closely with operational leadership teams to support sustainable service growth and occupancy. Align business development activity with operational capacity and strategic priorities. Provide market intelligence, commissioner insights, and regulatory guidance to inform decision-making. Support regional teams in maximising placement opportunities and responding effectively to local demand. Placements & Referral Management Lead and manage a placements function responsible for handling high volumes of referrals. Oversee the full referral-to-placement process, ensuring effective matching and positive outcomes. Monitor referral pipelines, placement conversions, and occupancy trends. Produce regular analysis and recommendations for senior leadership teams. Market Growth & Opportunity Development Identify and secure new business opportunities across children's social care and education-related services. Conduct market and competitor analysis to support strategic planning and service positioning. Contribute to the development and expansion of existing and new service offerings. Commissioner & Stakeholder Engagement Build and maintain strong relationships with local authority commissioners and key stakeholders. Promote services through networking, sector forums, strategic meetings, and industry events. Develop collaborative partnerships that support long-term growth objectives. Regulatory & Compliance Support Maintain up-to-date knowledge of relevant regulatory frameworks and sector developments. Ensure service growth initiatives and placement activity remain fully compliant. Provide internal guidance on regulatory requirements and best practice. Performance Reporting & Analysis Produce weekly performance reports and management information packs for senior leadership. Monitor and report on: Referral volumes and conversion rates Occupancy performance Placement pipelines Business development opportunities Market and competitor activity Analyse trends, risks, and opportunities, providing actionable recommendations to support strategic decision-making. About You To be successful in this role, you will have: A minimum of 3 years' experience in business development, commissioning, placements, or strategic leadership within children's social care. Strong knowledge of supported accommodation and/or residential children's services. Experience working closely with operational teams to drive growth and improve service performance. Proven success developing relationships with local authorities, commissioners, and key sector stakeholders. Experience managing complex referral and placement processes. Excellent commercial awareness and an ability to identify and convert growth opportunities. Strong analytical skills with experience interpreting performance data and market intelligence. Outstanding communication and relationship-building abilities. Knowledge of commissioning frameworks, procurement processes, and funding pathways within children's services. A relevant qualification in Social Care, Business, Housing, or a related discipline (desirable). Package 55,000 basic salary 10% annual performance bonus Hybrid working (2 days per week in the Leeds LS25 office) Opportunity to join a growing organisation with ambitious expansion plans Collaborative senior leadership environment Career development and progression opportunities If you have a passion for improving outcomes for children and young people, combined with the commercial expertise to drive sustainable growth, we would love to hear from you.
Jun 09, 2026
Full time
Business Development Manager - Children's Social Care Location: Leeds, LS25 (Hybrid - 2 days per week in the office) Salary: 55,000 + 10% Performance Bonus An established and growing provider of regulated children's services is seeking an experienced Business Development Manager to drive growth across its portfolio of supported accommodation and residential services. This is an exciting opportunity for a commercially minded professional with a strong understanding of children's social care, local authority commissioning, placements, and regulatory frameworks. Working closely with senior operational leaders, you will play a pivotal role in expanding services, increasing occupancy, strengthening commissioner relationships, and supporting strategic growth initiatives. The Opportunity Reporting to a senior leadership team member, you will act as a key link between operations, commissioning stakeholders, and business development functions. You will lead placement activity, identify growth opportunities, develop strategic partnerships, and provide valuable market intelligence to support business performance. The role combines strategic business development, stakeholder engagement, placement management, and performance reporting, making it ideal for someone who thrives in a fast-paced and purpose-driven environment. Key Responsibilities Strategic Business Development Partner closely with operational leadership teams to support sustainable service growth and occupancy. Align business development activity with operational capacity and strategic priorities. Provide market intelligence, commissioner insights, and regulatory guidance to inform decision-making. Support regional teams in maximising placement opportunities and responding effectively to local demand. Placements & Referral Management Lead and manage a placements function responsible for handling high volumes of referrals. Oversee the full referral-to-placement process, ensuring effective matching and positive outcomes. Monitor referral pipelines, placement conversions, and occupancy trends. Produce regular analysis and recommendations for senior leadership teams. Market Growth & Opportunity Development Identify and secure new business opportunities across children's social care and education-related services. Conduct market and competitor analysis to support strategic planning and service positioning. Contribute to the development and expansion of existing and new service offerings. Commissioner & Stakeholder Engagement Build and maintain strong relationships with local authority commissioners and key stakeholders. Promote services through networking, sector forums, strategic meetings, and industry events. Develop collaborative partnerships that support long-term growth objectives. Regulatory & Compliance Support Maintain up-to-date knowledge of relevant regulatory frameworks and sector developments. Ensure service growth initiatives and placement activity remain fully compliant. Provide internal guidance on regulatory requirements and best practice. Performance Reporting & Analysis Produce weekly performance reports and management information packs for senior leadership. Monitor and report on: Referral volumes and conversion rates Occupancy performance Placement pipelines Business development opportunities Market and competitor activity Analyse trends, risks, and opportunities, providing actionable recommendations to support strategic decision-making. About You To be successful in this role, you will have: A minimum of 3 years' experience in business development, commissioning, placements, or strategic leadership within children's social care. Strong knowledge of supported accommodation and/or residential children's services. Experience working closely with operational teams to drive growth and improve service performance. Proven success developing relationships with local authorities, commissioners, and key sector stakeholders. Experience managing complex referral and placement processes. Excellent commercial awareness and an ability to identify and convert growth opportunities. Strong analytical skills with experience interpreting performance data and market intelligence. Outstanding communication and relationship-building abilities. Knowledge of commissioning frameworks, procurement processes, and funding pathways within children's services. A relevant qualification in Social Care, Business, Housing, or a related discipline (desirable). Package 55,000 basic salary 10% annual performance bonus Hybrid working (2 days per week in the Leeds LS25 office) Opportunity to join a growing organisation with ambitious expansion plans Collaborative senior leadership environment Career development and progression opportunities If you have a passion for improving outcomes for children and young people, combined with the commercial expertise to drive sustainable growth, we would love to hear from you.
Site Manager Location: Saffron Walden, Essex Salary: £72,000 + Benefits Package Contract: Full Time, Permanent About Us Our client is a regional development business delivering high-quality residential projects that create lasting value for communities. Our developments combine heritage preservation with modern, sustainable construction, transforming sites into places where people want to live, work and thrive. We are seeking an experienced and driven Site Manager to lead the delivery of a landmark development comprising the refurbishment of a Grade II listed building alongside the construction of 75 high-quality new-build homes. The Role Reporting to the Contracts Manager, you will take day-to-day responsibility for the safe, efficient and high-quality delivery of this prestigious mixed-use development. The project presents a unique opportunity to manage both heritage restoration works and a substantial residential housing scheme, requiring strong leadership, technical expertise and exceptional organisational skills. You will coordinate subcontractors, suppliers and site teams to ensure the project is delivered on programme, within budget and to the highest standards of quality and safety. Key Responsibilities Manage all site operations from commencement through to completion. Lead the refurbishment and restoration of a listed building, ensuring compliance with conservation requirements and approved methodologies. Oversee the construction of 75 new-build residential units. Ensure all works are carried out safely and in accordance with company policies and statutory regulations. Coordinate subcontractors, trades and suppliers to maintain programme objectives. Monitor quality standards and ensure compliance with specifications and building regulations. Conduct site inspections, audits and toolbox talks. Maintain accurate site records, progress reports and programme updates. Liaise effectively with clients, consultants, local authorities, conservation officers and other stakeholders. Identify and proactively manage project risks and construction challenges. Support project delivery to achieve programme, quality and commercial targets. About You The successful candidate will have a proven track record in managing complex residential and refurbishment projects and will be confident leading multi-disciplinary teams in a live construction environment. Essential Requirements Significant experience as a Site Manager within the construction industry. Proven experience delivering residential housing developments. Experience managing refurbishment projects, ideally involving listed or heritage buildings. Strong understanding of construction sequencing, quality control and health & safety management. Excellent leadership, communication and organisational skills. Ability to read and interpret construction drawings and specifications. SMSTS qualification. CSCS Managers Card. First Aid at Work qualification. Full UK Driving Licence. Desirable Experience working on regeneration or mixed-use developments. Knowledge of heritage and conservation construction techniques. Temporary Works Coordinator qualification. NVQ Level 6 or equivalent in Construction Site Management. What They Offer Competitive salary and benefits package. Opportunity to lead a high-profile regeneration project. Career development within a growing regional development business. Supportive and collaborative working environment. Pension scheme. Annual leave entitlement plus bank holidays. Professional development and training opportunities. Apply Now If you are an experienced Site Manager looking to lead a challenging and rewarding project that combines heritage restoration with modern residential development, we would like to hear from you. Please submit your CV and covering letter outlining your relevant experience and suitability for the role.
Jun 09, 2026
Full time
Site Manager Location: Saffron Walden, Essex Salary: £72,000 + Benefits Package Contract: Full Time, Permanent About Us Our client is a regional development business delivering high-quality residential projects that create lasting value for communities. Our developments combine heritage preservation with modern, sustainable construction, transforming sites into places where people want to live, work and thrive. We are seeking an experienced and driven Site Manager to lead the delivery of a landmark development comprising the refurbishment of a Grade II listed building alongside the construction of 75 high-quality new-build homes. The Role Reporting to the Contracts Manager, you will take day-to-day responsibility for the safe, efficient and high-quality delivery of this prestigious mixed-use development. The project presents a unique opportunity to manage both heritage restoration works and a substantial residential housing scheme, requiring strong leadership, technical expertise and exceptional organisational skills. You will coordinate subcontractors, suppliers and site teams to ensure the project is delivered on programme, within budget and to the highest standards of quality and safety. Key Responsibilities Manage all site operations from commencement through to completion. Lead the refurbishment and restoration of a listed building, ensuring compliance with conservation requirements and approved methodologies. Oversee the construction of 75 new-build residential units. Ensure all works are carried out safely and in accordance with company policies and statutory regulations. Coordinate subcontractors, trades and suppliers to maintain programme objectives. Monitor quality standards and ensure compliance with specifications and building regulations. Conduct site inspections, audits and toolbox talks. Maintain accurate site records, progress reports and programme updates. Liaise effectively with clients, consultants, local authorities, conservation officers and other stakeholders. Identify and proactively manage project risks and construction challenges. Support project delivery to achieve programme, quality and commercial targets. About You The successful candidate will have a proven track record in managing complex residential and refurbishment projects and will be confident leading multi-disciplinary teams in a live construction environment. Essential Requirements Significant experience as a Site Manager within the construction industry. Proven experience delivering residential housing developments. Experience managing refurbishment projects, ideally involving listed or heritage buildings. Strong understanding of construction sequencing, quality control and health & safety management. Excellent leadership, communication and organisational skills. Ability to read and interpret construction drawings and specifications. SMSTS qualification. CSCS Managers Card. First Aid at Work qualification. Full UK Driving Licence. Desirable Experience working on regeneration or mixed-use developments. Knowledge of heritage and conservation construction techniques. Temporary Works Coordinator qualification. NVQ Level 6 or equivalent in Construction Site Management. What They Offer Competitive salary and benefits package. Opportunity to lead a high-profile regeneration project. Career development within a growing regional development business. Supportive and collaborative working environment. Pension scheme. Annual leave entitlement plus bank holidays. Professional development and training opportunities. Apply Now If you are an experienced Site Manager looking to lead a challenging and rewarding project that combines heritage restoration with modern residential development, we would like to hear from you. Please submit your CV and covering letter outlining your relevant experience and suitability for the role.
Site Manager - Reading Site Manager - Reading - £7m Commercial New Build SchemeLocation: Hampshire / Surrey / Berkshire (Project: Reading) Salary: £45,000 - £55,000 + Car Allowance + Pension OverviewWe are working with a respected regional main contractor based on the outskirts of Hampshire who have recently secured a £7 million commercial new build scheme in Reading. As a result, they are looking to appoint an ambitious Site Manager. Company OverviewThis long-established regional contractor delivers a steady pipeline of work across commercial, industrial, education, healthcare, and selected residential schemes. Typical project values range from £1 million to £15 million, with a strong reputation for delivering high-quality schemes across Hampshire, Surrey, and Berkshire.With their next project being a £7m commercial new build near Reading, the business is now strengthening its operations team with a confident and proactive Site Manager. Key Responsibilities Assist the Project Manager with daily site management and overall delivery.Oversee subcontractors, quality control, logistics, and programme adherence.Ensure full compliance with health & safety standards.Drive high-quality workmanship and maintain specification requirements.Work collaboratively with commercial, design, and technical teams.Build positive relationships with clients, consultants, and the supply chain.Contribute to a team environment built on communication and shared objectives.About YouExperienced Site Manager or an Assistant Site Manager ready to step up.Strong background in new build construction, ideally with commercial experience.Capable of delivering as part of a wider team on multi-million-pound schemes.Excellent organisation, communication, and problem-solving abilities.SMSTS, CSCS, and First Aid qualifications preferred.Ambitious, dependable, and committed to career progression.What's on Offer£45,000 - £55,000 + packageOpportunity to work on a £7m commercial new build in ReadingSupportive team-based environmentClear progression into Senior Site Manager responsibilitiesOngoing project pipeline across the regionStrong, well-structured management supportHow to ApplyIf you are interested in this opportunity, please apply via the link or contact James Mitchell for a confidential discussion.
Jun 07, 2026
Full time
Site Manager - Reading Site Manager - Reading - £7m Commercial New Build SchemeLocation: Hampshire / Surrey / Berkshire (Project: Reading) Salary: £45,000 - £55,000 + Car Allowance + Pension OverviewWe are working with a respected regional main contractor based on the outskirts of Hampshire who have recently secured a £7 million commercial new build scheme in Reading. As a result, they are looking to appoint an ambitious Site Manager. Company OverviewThis long-established regional contractor delivers a steady pipeline of work across commercial, industrial, education, healthcare, and selected residential schemes. Typical project values range from £1 million to £15 million, with a strong reputation for delivering high-quality schemes across Hampshire, Surrey, and Berkshire.With their next project being a £7m commercial new build near Reading, the business is now strengthening its operations team with a confident and proactive Site Manager. Key Responsibilities Assist the Project Manager with daily site management and overall delivery.Oversee subcontractors, quality control, logistics, and programme adherence.Ensure full compliance with health & safety standards.Drive high-quality workmanship and maintain specification requirements.Work collaboratively with commercial, design, and technical teams.Build positive relationships with clients, consultants, and the supply chain.Contribute to a team environment built on communication and shared objectives.About YouExperienced Site Manager or an Assistant Site Manager ready to step up.Strong background in new build construction, ideally with commercial experience.Capable of delivering as part of a wider team on multi-million-pound schemes.Excellent organisation, communication, and problem-solving abilities.SMSTS, CSCS, and First Aid qualifications preferred.Ambitious, dependable, and committed to career progression.What's on Offer£45,000 - £55,000 + packageOpportunity to work on a £7m commercial new build in ReadingSupportive team-based environmentClear progression into Senior Site Manager responsibilitiesOngoing project pipeline across the regionStrong, well-structured management supportHow to ApplyIf you are interested in this opportunity, please apply via the link or contact James Mitchell for a confidential discussion.
Block Property Manager Watford Site-Based £40,000 - £45,000 Your new company An exciting new investor-backed BTR organisation specialising in the management of professionally run rental homes and residential communities. It operates a people-first, service-led model, focusing on maintaining high living standards, strong resident engagement, and well-trained assets. Your new role As a Block Manager, you will be responsible for the effective day-to-day management of residential buildings, ensuring they are safe, compliant, and well-maintained whilst delivering an exceptional living experience for residents. You will lead on operational delivery across your schemes, managing on-site teams and external contractors, while maintaining strong relationships with residents and internal stakeholders. Operations and Building Management Lead the day-to-day management of schemes, ensuring all services are delivered efficiently and to a high standard Carry out regular site inspections, including weekly, monthly and quarterly checks, ensuring high standards of presentation and safety Identify, manage, and resolve building defects, liaising with contractors and developers to ensure works are completed to the required standard and within agreed timeframes Manage planned and reactive maintenance, allocating works to contractors and developers to ensure works are completed to the required standard and within agreed timeframes Oversee contractor performance, ensuring compliance with service level agreements Maintain robust Permit-to-Work and contractor control processes Health & Safety Compliance Ensure full compliance with all relevant legislation, including the Building Safety Act 2022 and Fire Safety Act 2021 Manage site risk assessment and ensure corrective actions are completed within agreed timescales Work closely with the Health & Safety Manager to maintain compliance requirements, records and certificates Support the development and maintenance of the Building Safety Case and Golden Thread Lead on incident response, reporting, and escalation where required Carry out regular safety inspections, audits, and monitoring activities Resident & Client management Deliver a high-quality, resident-focused service, ensuring a positive customer experience Manage tenancy lifecycle processes including move-ins, move-outs, and unit turnaround (target within 5 days) Handle fees related to apartment damage or dilapidation Deliver a high-quality, resident-focused service, ensuring a positive customer experience. While the resident services hub is responsible for handling complaints, it is essential to work collaboratively with the team to ensure swift and effective resolution of issues. Build strong relationships with residents, internal teams, and stakeholders Support community engagement initiatives and resident events Financial & Administrative Management Support budget planning and ongoing financial management of schemes Monitor expenditure and ensure cost control across all services and projects Maintain accurate records, reporting, and documentation in line with company standards Manage asset registers and oversee stock control where applicable General & Portfolio Management Support mobilisation of new developments into the portfolio Liaise with contractors and suppliers to ensure service delivery meets agreed standards Attend regular meetings and provide updates to the Senior Property Services Manager Attend and contribute to quarterly defect reviews, ensuring issues are tracked, reported, and resolved Participate in an on-call Rota for major incidents Travel regularly between sites within the regional portfolio People Management Lead, motivate, and develop team members to deliver high performance Support recruitment, onboarding, and training of team members Foster a positive, inclusive, and collaborative team culture You will be required to carry out other duties to assist the team during busy periods.You will be required to respond responsibly and promptly to out-of-hours emergencies (only where necessary and possible). What you'll need to succeed Proven experience in block management, or BTR/Flex Living environments Strong understanding of high-rise building compliance and health and safety requirements Experience managing contractors, budgets, and service delivery Knowledge of Building Safety Act 2022 and Fire Safety Act 2021 (essential) Experience managing or supervising teams Strong customer service and stakeholder management skills Lead the day-to-day management of schemes, ensuring all services are delivered efficiently and to a high standard, utilising a range of digital platforms and management systems to streamline operations and maintain effective communication. Demonstrate excellent IT skills, including proficiency in Microsoft Word, Excel, and other relevant software Ability to manage multiple sites and priorities effectively Calm and professional approach when handling challenging situations Desirable: IOSH or NEBOSH qualification Membership of a relevant professional body (IRPM, TPI) What you'll get in return A competitive salary range of £40,000 - £45,000 Discretionary bonus 25 days holiday + 8 bank holidays (pro rata if part-time) Personal Pension Plan (salary sacrifice available) Employee Assistance Program Life Assurance Optical vouchers Cycle and Tech schemes What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Jun 07, 2026
Full time
Block Property Manager Watford Site-Based £40,000 - £45,000 Your new company An exciting new investor-backed BTR organisation specialising in the management of professionally run rental homes and residential communities. It operates a people-first, service-led model, focusing on maintaining high living standards, strong resident engagement, and well-trained assets. Your new role As a Block Manager, you will be responsible for the effective day-to-day management of residential buildings, ensuring they are safe, compliant, and well-maintained whilst delivering an exceptional living experience for residents. You will lead on operational delivery across your schemes, managing on-site teams and external contractors, while maintaining strong relationships with residents and internal stakeholders. Operations and Building Management Lead the day-to-day management of schemes, ensuring all services are delivered efficiently and to a high standard Carry out regular site inspections, including weekly, monthly and quarterly checks, ensuring high standards of presentation and safety Identify, manage, and resolve building defects, liaising with contractors and developers to ensure works are completed to the required standard and within agreed timeframes Manage planned and reactive maintenance, allocating works to contractors and developers to ensure works are completed to the required standard and within agreed timeframes Oversee contractor performance, ensuring compliance with service level agreements Maintain robust Permit-to-Work and contractor control processes Health & Safety Compliance Ensure full compliance with all relevant legislation, including the Building Safety Act 2022 and Fire Safety Act 2021 Manage site risk assessment and ensure corrective actions are completed within agreed timescales Work closely with the Health & Safety Manager to maintain compliance requirements, records and certificates Support the development and maintenance of the Building Safety Case and Golden Thread Lead on incident response, reporting, and escalation where required Carry out regular safety inspections, audits, and monitoring activities Resident & Client management Deliver a high-quality, resident-focused service, ensuring a positive customer experience Manage tenancy lifecycle processes including move-ins, move-outs, and unit turnaround (target within 5 days) Handle fees related to apartment damage or dilapidation Deliver a high-quality, resident-focused service, ensuring a positive customer experience. While the resident services hub is responsible for handling complaints, it is essential to work collaboratively with the team to ensure swift and effective resolution of issues. Build strong relationships with residents, internal teams, and stakeholders Support community engagement initiatives and resident events Financial & Administrative Management Support budget planning and ongoing financial management of schemes Monitor expenditure and ensure cost control across all services and projects Maintain accurate records, reporting, and documentation in line with company standards Manage asset registers and oversee stock control where applicable General & Portfolio Management Support mobilisation of new developments into the portfolio Liaise with contractors and suppliers to ensure service delivery meets agreed standards Attend regular meetings and provide updates to the Senior Property Services Manager Attend and contribute to quarterly defect reviews, ensuring issues are tracked, reported, and resolved Participate in an on-call Rota for major incidents Travel regularly between sites within the regional portfolio People Management Lead, motivate, and develop team members to deliver high performance Support recruitment, onboarding, and training of team members Foster a positive, inclusive, and collaborative team culture You will be required to carry out other duties to assist the team during busy periods.You will be required to respond responsibly and promptly to out-of-hours emergencies (only where necessary and possible). What you'll need to succeed Proven experience in block management, or BTR/Flex Living environments Strong understanding of high-rise building compliance and health and safety requirements Experience managing contractors, budgets, and service delivery Knowledge of Building Safety Act 2022 and Fire Safety Act 2021 (essential) Experience managing or supervising teams Strong customer service and stakeholder management skills Lead the day-to-day management of schemes, ensuring all services are delivered efficiently and to a high standard, utilising a range of digital platforms and management systems to streamline operations and maintain effective communication. Demonstrate excellent IT skills, including proficiency in Microsoft Word, Excel, and other relevant software Ability to manage multiple sites and priorities effectively Calm and professional approach when handling challenging situations Desirable: IOSH or NEBOSH qualification Membership of a relevant professional body (IRPM, TPI) What you'll get in return A competitive salary range of £40,000 - £45,000 Discretionary bonus 25 days holiday + 8 bank holidays (pro rata if part-time) Personal Pension Plan (salary sacrifice available) Employee Assistance Program Life Assurance Optical vouchers Cycle and Tech schemes What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
KEY RESPONSIBILITIES Customer Service Provide excellent customer service to residents, prospective tenants, contractors and visitors Be the first point of contact for handling resident complaints, ensuring a speedy and efficient resolution and escalating promptly to the Property Manager or Area Operations Manager when needed Organise, promote and conduct resident events to promote community and drive resident engagement within the building Seek ways to exceed service expectations, driving NPS and building reviews on platforms such as Google and TrustPilot Share communications via the Marketing Team to keep residents informed and react to changing circumstances Sales Lead the implementation of sales strategies with the support of the Property Manager Support the Property Manager with external stakeholder management such as key universities and language schools Maintain a thorough understanding of current competition and market conditions Conduct viewings with prospective residents, ensuring the building is always shown in the best possible light Ensure mystery shopping feedback is acted on Ensure all enquiries are recorded and responded to in a professional and timely manner Ensure move-ins are well-managed and aligned with our customer promise Effectively execute the arrears process, conducting conversations and navigating complex accounts Keep property management software updated promptly, ensuring data is accurate and handled with care Assist with the management of operational budgets, approval of invoices and monthly reconciliation of credit card expenditure Support the Property Manager with generating reports on key operational metrics Support the Finance team with processing key property accounts in line with correct internal guidelines Team Management and Development Deputise for the Property Manager in their absence Support new team members through training, guidance and mentorship Assist with interviewing candidates and collating new starter documents Attend and constructively contribute to team meetings, sharing knowledge and supporting new ideas and improved processes Monitor the team rota to ensure appropriate cover for the building Contribute to a positive team spirit, working in line with company values and encouraging others to do the same Encourage and motivate team members to act as true ambassadors of the building and the business Role model collaboration with colleagues and key stakeholders across the business Facilities Management & Building Compliance Comply with Fire and Health & Safety policies and statutory regulations Conduct and record scheduled flat inspections, completing all resultant actions in a timely manner Support the Property Manager with the management of the property turnaround process at end of tenancy Provide day-to-day assistance with management of reactive maintenance issues and compliance checks Monitor planned preventative and reactive maintenance using the facilities management software platform Work with the Property Manager and Regional Facilities Manager to manage contractor activities across hard and soft services Identify and share opportunities for financial savings and efficiencies Provide out of hours support when required Assist with the general upkeep and appearance of the property and report any serious deficiencies, hazards or issues to the Property Manager and Regional Facilities Manager QUALIFICATIONS & EXPERIENCE Essential Demonstrates core traits of honesty, integrity and intelligence Proven track record of working in a residential building Demonstrable experience delivering strong results against sales targets Excellent customer relationship skills and attention to detail Clear and effective communication skills, verbally and in writing Intermediate IT skills including Microsoft Office Strong team player with a willingness to support others A positive, can-do attitude with a desire to achieve outstanding results Ability to work independently Ability to deal with sensitive information and maintain confidentiality at all times Ability to work weekends and public holidays in line with the rota Ability to provide out of hours support for urgent issues affecting the building or residents
Jun 04, 2026
Full time
KEY RESPONSIBILITIES Customer Service Provide excellent customer service to residents, prospective tenants, contractors and visitors Be the first point of contact for handling resident complaints, ensuring a speedy and efficient resolution and escalating promptly to the Property Manager or Area Operations Manager when needed Organise, promote and conduct resident events to promote community and drive resident engagement within the building Seek ways to exceed service expectations, driving NPS and building reviews on platforms such as Google and TrustPilot Share communications via the Marketing Team to keep residents informed and react to changing circumstances Sales Lead the implementation of sales strategies with the support of the Property Manager Support the Property Manager with external stakeholder management such as key universities and language schools Maintain a thorough understanding of current competition and market conditions Conduct viewings with prospective residents, ensuring the building is always shown in the best possible light Ensure mystery shopping feedback is acted on Ensure all enquiries are recorded and responded to in a professional and timely manner Ensure move-ins are well-managed and aligned with our customer promise Effectively execute the arrears process, conducting conversations and navigating complex accounts Keep property management software updated promptly, ensuring data is accurate and handled with care Assist with the management of operational budgets, approval of invoices and monthly reconciliation of credit card expenditure Support the Property Manager with generating reports on key operational metrics Support the Finance team with processing key property accounts in line with correct internal guidelines Team Management and Development Deputise for the Property Manager in their absence Support new team members through training, guidance and mentorship Assist with interviewing candidates and collating new starter documents Attend and constructively contribute to team meetings, sharing knowledge and supporting new ideas and improved processes Monitor the team rota to ensure appropriate cover for the building Contribute to a positive team spirit, working in line with company values and encouraging others to do the same Encourage and motivate team members to act as true ambassadors of the building and the business Role model collaboration with colleagues and key stakeholders across the business Facilities Management & Building Compliance Comply with Fire and Health & Safety policies and statutory regulations Conduct and record scheduled flat inspections, completing all resultant actions in a timely manner Support the Property Manager with the management of the property turnaround process at end of tenancy Provide day-to-day assistance with management of reactive maintenance issues and compliance checks Monitor planned preventative and reactive maintenance using the facilities management software platform Work with the Property Manager and Regional Facilities Manager to manage contractor activities across hard and soft services Identify and share opportunities for financial savings and efficiencies Provide out of hours support when required Assist with the general upkeep and appearance of the property and report any serious deficiencies, hazards or issues to the Property Manager and Regional Facilities Manager QUALIFICATIONS & EXPERIENCE Essential Demonstrates core traits of honesty, integrity and intelligence Proven track record of working in a residential building Demonstrable experience delivering strong results against sales targets Excellent customer relationship skills and attention to detail Clear and effective communication skills, verbally and in writing Intermediate IT skills including Microsoft Office Strong team player with a willingness to support others A positive, can-do attitude with a desire to achieve outstanding results Ability to work independently Ability to deal with sensitive information and maintain confidentiality at all times Ability to work weekends and public holidays in line with the rota Ability to provide out of hours support for urgent issues affecting the building or residents
Job Title: Children's Residential Support Worker (RSW) Location: Nottingham Salary: 12.21 an hour. 25,350 per annum exclusive of sleeps. 62.64 per sleep Job Type: Full Time Total Care Matters is an established residential children's home provider with nine regional homes, looking after children and young people between the age of eight and seventeen. We are committed to providing a safe and naturing environment where children can thrive and reach their full potential. As a team we are committed to improving the lives of young people that come into our care so they go on and achieve positive outcomes in the future. Job Description: We are looking for dynamic youth mentors who have a desire to engage, guide and bring a positive influence in the lives of young people in our care. As a Residential Support Worker, you will play a crucial role in providing care and support to children and young people in a residential setting. You will work closely with your team to create a safe and nurturing environment where children can develop essential life skills and achieve their goals. Key Responsibilities: Supervision of the young people in our care Safeguarding the young people in our care Promote the education of our young people Promote their independence skills Undertake relevant training Accurately record incidents and report writing Support your team Benefits: Loyalty Bonus Referral Bonus Wellness and employee assistance programme Health cash plan allowing you to claim money back towards the cost of your essential medical care such as Dental, Optical, Therapy, Private Consultations, Scans and much more Westfield Rewards - Discount and rewards from hundreds of leading retailers, restaurants and destinations Supportive and inclusive working environment Continuous professional development. A proven track record of internal promotions and development into 'Homes' and 'Operations' managers On site parking Casual dress Free meals during shifts Free activities such as bowling, cinema, theme park Enrolment on L3 or L4 Diploma in Children & Young People and the future opportunity to enrol on L5 Diploma for Leadership & Management Enhanced DBS check paid for To be considered for work with us: You must hold a Full UK Driving Licence You must be eligible to work in the UK Ideally you have experience supporting children. If not, you must have the passion for working with children Holding a L3 or equivalent in Children & Young People would be desirable but not essential - we are happy to support you through your L3, L4 or L5 qualification Please note all successful applicants are required to undergo enhanced Disclosure and Barring Service (DBS) disclosure or provide evidence that they are on the update service If this sounds like you please click apply to submit your application. Total Care Matters Ltd. is committed to safeguarding and promoting the welfare of children and young people. To achieve our commitment, we will ensure continuous development and improvement of robust safeguarding processes and procedures that promote a culture of safeguarding amongst our workforce. Candidates with the relevant experience or job titles of; Mentoring Support Worker, Youth Development Worker, Youth Support Worker, Youth Mentor, Counsellor, Youth Community Worker, Youth Support, Young Person's Mentor, Care Manager, Young Adult Support, Care Supervisor, Care Support, Support Worker, Care Worker, Care Support Supervisor, Care Assistant will also be considered for this role.
Oct 07, 2025
Full time
Job Title: Children's Residential Support Worker (RSW) Location: Nottingham Salary: 12.21 an hour. 25,350 per annum exclusive of sleeps. 62.64 per sleep Job Type: Full Time Total Care Matters is an established residential children's home provider with nine regional homes, looking after children and young people between the age of eight and seventeen. We are committed to providing a safe and naturing environment where children can thrive and reach their full potential. As a team we are committed to improving the lives of young people that come into our care so they go on and achieve positive outcomes in the future. Job Description: We are looking for dynamic youth mentors who have a desire to engage, guide and bring a positive influence in the lives of young people in our care. As a Residential Support Worker, you will play a crucial role in providing care and support to children and young people in a residential setting. You will work closely with your team to create a safe and nurturing environment where children can develop essential life skills and achieve their goals. Key Responsibilities: Supervision of the young people in our care Safeguarding the young people in our care Promote the education of our young people Promote their independence skills Undertake relevant training Accurately record incidents and report writing Support your team Benefits: Loyalty Bonus Referral Bonus Wellness and employee assistance programme Health cash plan allowing you to claim money back towards the cost of your essential medical care such as Dental, Optical, Therapy, Private Consultations, Scans and much more Westfield Rewards - Discount and rewards from hundreds of leading retailers, restaurants and destinations Supportive and inclusive working environment Continuous professional development. A proven track record of internal promotions and development into 'Homes' and 'Operations' managers On site parking Casual dress Free meals during shifts Free activities such as bowling, cinema, theme park Enrolment on L3 or L4 Diploma in Children & Young People and the future opportunity to enrol on L5 Diploma for Leadership & Management Enhanced DBS check paid for To be considered for work with us: You must hold a Full UK Driving Licence You must be eligible to work in the UK Ideally you have experience supporting children. If not, you must have the passion for working with children Holding a L3 or equivalent in Children & Young People would be desirable but not essential - we are happy to support you through your L3, L4 or L5 qualification Please note all successful applicants are required to undergo enhanced Disclosure and Barring Service (DBS) disclosure or provide evidence that they are on the update service If this sounds like you please click apply to submit your application. Total Care Matters Ltd. is committed to safeguarding and promoting the welfare of children and young people. To achieve our commitment, we will ensure continuous development and improvement of robust safeguarding processes and procedures that promote a culture of safeguarding amongst our workforce. Candidates with the relevant experience or job titles of; Mentoring Support Worker, Youth Development Worker, Youth Support Worker, Youth Mentor, Counsellor, Youth Community Worker, Youth Support, Young Person's Mentor, Care Manager, Young Adult Support, Care Supervisor, Care Support, Support Worker, Care Worker, Care Support Supervisor, Care Assistant will also be considered for this role.
Permanent opportunity for Associate MRICS GP Surveyor- Carlisle Your new company You will be working for one of Scotland and Northern England's leading firms of Chartered Surveyors, with a strong reputation for delivering high-quality property services across residential, commercial, and specialist sectors. The Carlisle office is a growing hub for professional services in Cumbria and the surrounding regions. Your new role We are seeking an experienced and ambitious Associate GP Surveyor to lead our Carlisle office. The successful candidate will focus primarily on loan security valuations, with additional responsibilities in agency and property management. This is a key leadership role with the opportunity to develop and grow a team of surveyors, shaping the future of our presence in the region. Key Responsibilities Undertake Red Book valuations for secured lending purposes across a range of commercial properties. Provide professional advice to banks, financial institutions, and private clients. Support and grow the agency function, including sales, lettings, and acquisitions. Oversee property management instructions, liaising with landlords and tenants. Act as Office Manager, ensuring smooth day-to-day operations and maintaining high professional standards. Mentor and support junior surveyors, with a view to building a strong local team. Contribute to business development and client relationship management in the region. What you'll need to succeed MRICS qualified with a minimum of 3-5 years post-qualification experience.Proven experience in loan security valuations and general practice surveying.Strong knowledge of the Carlisle and wider Cumbria property market.Excellent communication, leadership, and client-facing skills.Ambition to grow a team and take on a strategic leadership role.Full UK driving licence and access to a vehicle. What you'll get in return £50,000-£55,000 plus car Discretionary bonusSupportive and collaborative working environment.Autonomy to shape the future of the Carlisle office.Access to a wide network of professionals across the firm's regional offices. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Oct 03, 2025
Full time
Permanent opportunity for Associate MRICS GP Surveyor- Carlisle Your new company You will be working for one of Scotland and Northern England's leading firms of Chartered Surveyors, with a strong reputation for delivering high-quality property services across residential, commercial, and specialist sectors. The Carlisle office is a growing hub for professional services in Cumbria and the surrounding regions. Your new role We are seeking an experienced and ambitious Associate GP Surveyor to lead our Carlisle office. The successful candidate will focus primarily on loan security valuations, with additional responsibilities in agency and property management. This is a key leadership role with the opportunity to develop and grow a team of surveyors, shaping the future of our presence in the region. Key Responsibilities Undertake Red Book valuations for secured lending purposes across a range of commercial properties. Provide professional advice to banks, financial institutions, and private clients. Support and grow the agency function, including sales, lettings, and acquisitions. Oversee property management instructions, liaising with landlords and tenants. Act as Office Manager, ensuring smooth day-to-day operations and maintaining high professional standards. Mentor and support junior surveyors, with a view to building a strong local team. Contribute to business development and client relationship management in the region. What you'll need to succeed MRICS qualified with a minimum of 3-5 years post-qualification experience.Proven experience in loan security valuations and general practice surveying.Strong knowledge of the Carlisle and wider Cumbria property market.Excellent communication, leadership, and client-facing skills.Ambition to grow a team and take on a strategic leadership role.Full UK driving licence and access to a vehicle. What you'll get in return £50,000-£55,000 plus car Discretionary bonusSupportive and collaborative working environment.Autonomy to shape the future of the Carlisle office.Access to a wide network of professionals across the firm's regional offices. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Freelance Assistant Site Manager needed, North Wales (Housing) Your new company Are you an experienced Assistant Site Manager with a strong background in timber frame construction? Hays are partnered with a respected regional housebuilder operating across North Wales who are in need of a reliable assistant site manager to join their team on a freelance basis. Your new role will see you: Support the Site Manager in overseeing daily site operations Coordinate and manage subcontractors and trades on-site Monitor progress against project timelines and report any delays Ensure compliance with H&S regulations and company policies Conduct regular site inspections and quality checks Assist with site documentation, including daily logs and reports You will have: Proven experience as an Assistant Site Manager in residential construction Essential: Timber frame construction experience Strong organisational and communication skills Ability to manage subcontractors and ensure work is completed to schedule SMSTS/SSSTS, CSCS, and First Aid certifications preferred What you'll get in return : A competitive daily rate Long-term work in the North Wales region Immediate start Please apply for more information. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Sep 11, 2025
Seasonal
Freelance Assistant Site Manager needed, North Wales (Housing) Your new company Are you an experienced Assistant Site Manager with a strong background in timber frame construction? Hays are partnered with a respected regional housebuilder operating across North Wales who are in need of a reliable assistant site manager to join their team on a freelance basis. Your new role will see you: Support the Site Manager in overseeing daily site operations Coordinate and manage subcontractors and trades on-site Monitor progress against project timelines and report any delays Ensure compliance with H&S regulations and company policies Conduct regular site inspections and quality checks Assist with site documentation, including daily logs and reports You will have: Proven experience as an Assistant Site Manager in residential construction Essential: Timber frame construction experience Strong organisational and communication skills Ability to manage subcontractors and ensure work is completed to schedule SMSTS/SSSTS, CSCS, and First Aid certifications preferred What you'll get in return : A competitive daily rate Long-term work in the North Wales region Immediate start Please apply for more information. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #