4 jobs found

Position: Solution/Enterprise Architect Location: London, UK (2 days a week from Office) 6 months contract position JD: Enterprise architect with good exposure to OSS/BSS & Telecom domain Strong experience as a ServiceNow Architect / Solution Architect. Deep knowledge of multiple ServiceNow modules and platform capabilities. Proven ability to design and deliver enterprise-scale ServiceNow solutions. Define end-to-end ServiceNow architecture for enterprise programs. Translate business requirements into technical solution designs. Lead best practices across modules including TSM, TSOM/ITOM, IRM/GRC, SPM, TSM, OMT, CSM, HRSD, SecOps etc Drive platform standardization, governance, and scalable design. Define integrations, data models, workflows, and technical requirements.

Head of Dynatrace Boutique AIOps & Observability Consultancy London (Hybrid) Exclusively represented by Morela AI Frontier Deployment Talent Are you a Dynatrace expert ready to lead, build, and own a practice? Morela is proud to be supporting one of the UK's most exciting boutique technology consultancies in a key senior hire. Our client operates exclusively in the Service Operations, AIOps, and Observability space, working with enterprise organisations across Europe to transform how they run and scale their IT operations. They are growing fast, their methodology is proven, and they are now looking for an exceptional Dynatrace specialist to lead their Dynatrace practice. This is not a purely technical role and it is not purely a leadership role. It is both. You will be hands-on with clients, designing and deploying world-class Dynatrace solutions, while simultaneously leading and growing a team of consultants beneath you and shaping the future direction of the practice. What You Will Be Doing Leading the Dynatrace practice end to end - owning the technical direction, delivery standards, and growth of the function Designing, building, and deploying Dynatrace solutions for enterprise clients - leveraging the Davis AI engine for full-stack observability, AIOps, and autonomous operations Acting as the senior technical authority on all Dynatrace engagements - from initial discovery and architecture through to production deployment and client enablement Working directly with enterprise clients at a senior level - running workshops, presenting solutions, and building lasting trusted advisor relationships Mentoring and developing a growing team of consultants, raising the technical bar across the practice Collaborating with the wider leadership team to define the Dynatrace go-to-market strategy and identify new opportunities Contributing to thought leadership, best practices, and the continued evolution of the company's proprietary Service Operations Framework Working closely with technology partners including BigPanda, Halo ITSM, and Datadog to deliver integrated observability solutions for clients What They Are Looking For Deep hands-on expertise in Dynatrace - deployment, configuration, Davis AI, full-stack observability, cloud-native environments, and AIOps integration Proven track record of delivering Dynatrace solutions in enterprise client environments - you have done this at scale and can demonstrate measurable impact Strong client-facing presence - comfortable operating at senior stakeholder level, running workshops, and presenting complex technical solutions in plain language Leadership experience - you have managed or mentored technical consultants and understand what it takes to build a high-performing team Broad understanding of the Service Operations and AIOps landscape - familiarity with complementary platforms such as BigPanda, Datadog, ServiceNow, or Halo ITSM is a strong advantage A genuine passion for the move towards intelligent, autonomous IT operations - this is a company at the frontier of that space and they need someone who shares that vision Consultancy or professional services background preferred - you understand how to deliver in a client-facing environment and manage multiple engagements simultaneously Based within commutable distance of London UK resident with full right to work - sponsorship is not available for this role The Package Up to £130,000 base salary Hybrid - London based with client willingness to travel Senior leadership role with genuine ownership of a growing practice Enterprise client work across Europe Join a boutique consultancy with a proven methodology, strong technology partnerships, and serious growth ambitions Real opportunity to shape and scale the Dynatrace function from the ground up Why This Role This is a rare opportunity to join a genuinely specialist boutique at an exciting stage of growth. You will not be a number in a large firm. You will be the person who defines how this practice is built, how clients are served, and how the team develops. For the right person - someone who wants ownership, impact, and the chance to leave a real mark - this is exactly the kind of role that does not come around often. To apply or find out more please contact Morela directly. (url removed) (url removed)

Job Title: ServiceNow Technical Architect Start Date :Immediate Mode of working: Hybrid / 2-3 days based on-site in Crawley Are you a ServiceNow Technical Architect with proven experience delivering enterprise-scale global ServiceNow transformation programs spanning multi-country rollouts and complex IT landscapes and deep expertise in ITSM Pro, CMDB/CSDM, IRM and end-to-end ServiceNow platform architecture, with demonstrated capability to design scalable and governed enterprise solutions? If so, our client is currently seeking a ServiceNow Technical Architect to be responsible for designing, governing, and delivering scalable, high-quality ServiceNow platform solutions that align with business objectives and enterprise architecture standards. You will act as the technical authority for ServiceNow implementations, ensuring best practices, platform optimization, and long-term maintainability across projects. Your responsibilities: Define and maintain a scalable, future-ready ServiceNow architecture for global environments. Lead architecture/design workshops, gap analysis, and provide technical governance. Drive implementation of ServiceNow modules across ITSM Pro, ITOM, ITAM, HRSD, IRM, and Financial Planning. Integrate ServiceNow with Active Directory, observability tools, and other enterprise systems. Establish and enforce platform governance, design standards, and release management processes. Ensure compliance with GDPR, cybersecurity policies, and audit requirements. Drive innovation through AI, predictive intelligence, automation, and low-code/no-code capabilities. Support Lighthouse implementations as scalable models for global rollouts. Collaborate with SIAM, OCM, and IT business units to drive adoption and maturity uplift. Lead design authority forums; mentor developers and administrators. Provide hypercare support, knowledge transfer, and user training during implementations. Essential skills/knowledge/experience: Proven experience delivering enterprise-scale global ServiceNow transformation programs spanning multi-country rollouts and complex IT landscapes. Deep expertise in ITSM Pro, CMDB/CSDM, IRM and end-to-end ServiceNow platform architecture, with demonstrated capability to design scalable and governed enterprise solutions. Strong experience defining and implementing CMDB strategy aligned to CSDM, including data model design, lifecycle governance, and operationalization at enterprise scale. Ability to deliver solution architecture and technical designs strictly aligned to customer-defined platform standards, governance models, and design authority frameworks (HT standards). Broader platform/solution architecture for all other ServiceNow outcomes Strong communication, stakeholder management, leadership, documentation, and team collaboration. Desirable skills/knowledge/experience: (As applicable) Expertise in multiple ServiceNow modules: ITSM, ITOM, ITAM, HRSD, IRM, Financial Planning. Multi-industry enterprise IT operations, cybersecurity, manufacturing, and global service delivery programs.

Role Title: Service Transition Manager Location: Knutsford, Hybrid, 2-3 day onsite Duration: Until 29 April 2026 Rate: 500 per day - PAYE via Umbrella Only Role Description: As an experienced Service Transition Manager responsible for the service design and transition process that supports Product/ Application Transition from Programme delivery into BAU Service Support/ operations at an enterprise level. Primary Responsibilities: Responsible for ensuring that the impact of every element of the life cycle of developmental change is considered, from the time a project is confirmed to its eventual deployment, involving coordination of the processes of operational level acceptance, transition planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review. Facilitate the transition of all aspects of service change deriving from a programme of projects, from the stage where a project is owned fully by a project team, through transition, to service management, where business-as-usual support services are delivered by the support groups. Work closely with the projects teams, service owner and service delivery manager, the first line and second line support managers and SME teams, change management and the infrastructure teams. Responsible for gathering and articulate service requirements Review validate project deliverables, ensuring they meet the minimum quality standards for service operations and be robust when they fall short Championing agile ways of working, growing and promoting IT service management best practices Ensure alignment to Application and Security control standards whilst working closely with engineering ensuring maintenance of documentation including documenting & publishing fixes in central knowledge base. Technical Skills & Competencies: 5+ years of working in an IT service environment within a complex and diverse organisation Deep understanding and experience in change delivery adopting different delivery methods (e.g. Waterfall, Agile) Technical background - able to understand various architecture solutions (Cloud, SaaS, on-premise) Experience developing support models for new services, establishing clear roles and responsibilities, and able to negotiate with stakeholders to gain acceptance of those models Strong understanding of ITIL Incident, Change & release management and service continuity processes Strong analytical skills with data driven approach and ability to grasp technical design Effective stakeholder management and communication skills, comfortable presenting to large/senior audiences Ability to train team members and stakeholders and pass on best practice procedures in IT service management Ability to developed presentation and influencing skills and be capable of making the case for and achieving effective service transition deliverables in project environments where delivery timescales may be inflexible. Experience of Service Acceptance Criteria. Structured thinker, able to develop and implement new processes and operate in areas of ambiguity. Ability to work across and manage a large number of stakeholders. Excellent written/verbal communication skills Customer and relationship focused, process driven, metric focused, results oriented, organised, and self-directed. Desirable: Bachelor's degree in information technology, Computer Science or a related discipline. Previous experience/ track record of working in Financial Services Industry. ITIL Certification and ITIL Service Transition-certified DevOps and ServiceNow experience Self-starter, capable of working independently Experienced in the use of the Microsoft Office toolset Collaboration with outsourced and / or external development partners Understanding of scalable architecture patterns and client / backend systems design An appreciation of project and programme governance activities required in a large regulated financial services firm