2 jobs found

As a Platform Support Engineer, you will be instrumental in ensuring the smooth operation and maintenance of critical technology systems. This role requires a proactive individual with a strong technical background and a passion for problem-solving in the technology and telecoms sector. Client Details The hiring company is a small-sized organisation within the technology and telecoms industry. Description Key Responsibilities Act as the first point of contact for platform-related incidents, requests, and escalations. Monitor system performance, uptime, and availability using DataDog. Troubleshoot application, API, and infrastructure issues across multiple environments (mainly on Azure). Collaborate with development, DevOps, and product teams to resolve complex technical issues. Manage incident response and provide root cause analysis (RCA) for platform outages. Automate repetitive support tasks using scripting (Python, Bash, PowerShell). Maintain documentation of processes, troubleshooting steps, and known issues. Ensure adherence to SLAs and help improve operational support efficiency. Participate in on-call rotations to provide 24/7 platform coverage. Continuously optimize monitoring, alerting, and platform reliability processes. Demonstrate a "can do" attitude, with flexibility to work occasional overtime when incidents extend beyond normal working hours. Profile Required Skills & Qualifications Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience). Proven experience in technical support, site reliability engineering (SRE), or platform operations. Strong knowledge of Linux/Unix and Windows environments. Familiarity with cloud platforms (AWS, Azure, GCP). Hands-on experience with CI/CD tools (Jenkins, GitHub Actions, GitLab CI). Knowledge of scripting languages (Python, Bash, PowerShell). Knowledge of containerization & orchestration (Docker, Kubernetes). Experience with monitoring/logging tools (Prometheus, Grafana, Splunk, ELK, CloudWatch). Professional level of English (spoken and written), enabling effective communication across international teams. Excellent problem-solving, analytical, and communication skills. Ability to work in a fast-paced, collaborative environment. Preferred Skills (Good to Have) ITIL or incident management framework knowledge. Experience with API troubleshooting and integrations. Exposure to databases (SQL/NoSQL). Security awareness (authentication, encryption, access control). Familiarity with Infrastructure as Code (Terraform, Ansible, CloudFormation). Job Offer Competitive salary in the range of £65000 to £90000. Fully remote role - UK based only If you are passionate about technology and eager to make a difference as a Platform Support Engineer, we encourage you to apply today!

Role: DevOps Engineer Salary: £70k - £75k + 5% Pension Start Date: ASAP Location: Remote (with occasional visits to client sites) Clearance: BPSS Must have 2-5 years of Government Experience Key Responsibilities Design, build, and manage infrastructure in AWS using IaC (Terraform preferred) Develop and maintain CI/CD pipelines (GitHub Actions, Jenkins, GitLab CI, or similar) Implement monitoring, logging, and alerting using tools like CloudWatch, Prometheus, Grafana, or ELK Manage containerised services using Docker and Kubernetes (EKS) Collaborate with developers, security, and platform teams to improve deployment efficiency and reliability Ensure cloud architecture aligns with best practices in scalability, availability, and cost optimisation Drive automation and eliminate manual toil through Scripting and tooling Maintain robust security, including IAM, VPC configurations, and secrets management Required Skills & Experience Strong hands-on experience with AWS services (EC2, S3, RDS, IAM, Lambda, ECS/EKS, CloudFormation/Terraform) Solid understanding of DevOps principles and CI/CD pipeline design Experience with Infrastructure as Code (Terraform, CloudFormation) CI/CD (ideally GitLab) Docker Containers (Kubernetes) - but not managing Kubernetes, using it as an app development Proficient in Scripting (Bash, Python, or similar) Strong understanding of Linux system administration Familiarity with Git-based workflows and version control best practices