Job Description: About our team Airbus Helicopters is the world's largest helicopter manufacturer and the company's site at Oxford Airport is Britain's civil helicopter hub. AHUK offers considerable experience in helicopter sales, bespoke completions, maintenance and spares support. Its in-house engineering capabilities include design, customisation, installation, flight-testing and certification, as well as technical support, maintenance, training and the supply of spares for civil and military applications. AHUK is the MoD's chosen provider of helicopters and maintenance for its No.1 Helicopter Flying school (referred to as MFTS) located in RAF Shawbury (Shropshire) and RAF Valley (Anglesey). The Reward: Why Join Airbus? We offer a competitive base salary and a robust suite of benefits designed to support your health, wealth, and lifestyle: • Holiday Allowance: We value loyalty and work-life balance; your annual leave entitlement grows with you, rewarding your commitment with an extra day of leave for each year of service (up to an additional 4 days) • Health: Private Medical Insurance (Bupa). You also have the flexibility to add family members to your policy at an additional cost. Other options include Health-care Cash Schemes and Den-Plan. • Future Wealth: up to 8% Company Pension contribution, when you contribute 6%. Plus Yearly Share Incentive Plans, and Discretionary Group Bonuses. • Everyday Savings: Access to exclusive shopping discounts, including a cashback card to help your money go further. • Lifestyle: Bikes to Work scheme (up to £3,000), Mydrive car purchase scheme, and Technology purchase schemes. • Added Protection: Benefit from Personal Accident Insurance, Health-care Cash Schemes, and professional Financial/Legal advice. • Refer a friend Scheme : We offer a generous Referral Bonus for any successfully placed candidates you recommend to the business. • Inclusive Space: We provide a dedicated Multi-Faith Prayer Room, ensuring a quiet, private space prayer during the day. • Employee Assistance Program (EAP): Your mental health matters. Gain access to 24/7 confidential support, counseling, and resources for both your professional and personal life. • The Canteen Hub: A dedicated space to take a break and recharge, featuring on-site vending machines for quick snacks and refreshments. • Fuel Your Day: Enjoy free tea and coffee throughout the day, because sometimes the best ideas happen over a fresh brew. The Opportunity As the Deputy Regional Manager, you will be responsible for the day-to-day operation of the Regional Engineering Team. As the first point of contact for our customer's AOG and line maintenance needs, your tasks will include liaison with customers and their respective ops teams, co-ordination of the regional engineering team, monitoring and control of deferred defects and husbandry items and liaison with Oxford Base Engineering. Reporting to the Regional Manager, you will also deputise when he is absent to maintain continuity and appropriate liaison with the business and customers. The role is predominantly working from home, however you may be required to attend customer facilities, Airbus locations and potential overseas trips at the request of the company / customer. Main Responsibilities Effectively plan line maintenance activities in liaison with the customer, planning and AHUK Customer support teams. Supervise and manage a nationwide engineering support network Maintain the line planner and availability record sheets Prepare and provision spare parts, workpacks and engineers to task Monitor and control the deferred defects, husbandry defects and technical queries when applicable Dependably deputise for the Regional Manager during periods of absence to maintain continuity Work with the Regional Manager to react to AOG's and unplanned emergent work Carry out staff competency assessments when required Attend customer sites when required Liaise with Oxford Base engineering teams pre and post base maintenance interventions for effective handovers Assist the Regional manager with Line station oversight and customer liaison activities when required. Ensure adherence to company policy and procedure Ensure compliance to regulation and assist with audits as required Assist with the investigation and rectification of non-conformances. Knowledge & Skills Essential 5+ years experience on Airbus Helicopters products Troubleshooting experience Understanding of Part 145 and Part CAMO regulations Experience of both line and base maintenance requirements of Airbus Helicopters products Customer liaison experience Exposure to a variety of customer types Mission and role equipment knowledge Desirable Operational planning experience CAMO experience Line station management SAP and Envision familiarity Education, Qualifications or Training Essential B1.3 or B2 UKCAA Part 66 Licence with Airbus Helicopters type ratings (At least EC135 and H145) Driving license Desirable C rated UKCAA Part 66 Dual rated B1.3 and B2 BEng or BSc in Engineering or similar Additional requirements • This position is subject to National Security Vetting. Candidates must be able to obtain SC clearance, which generally requires having lived in the UK for the last five years. All successful applicants will also undergo a mandatory BPSS check. • Applicants must meet any/all requirements of Export Compliance Regulations including UK and ITAR regulations. • All candidates must possess the current, legal right to work in the United Kingdom. Airbus will not be able to offer sponsorship for any employment Visa's. • Undergo and pass additional Police Vetting checks • Undergo and pass additional MOD vetting checks • Occasional need to travel to subcontractors or other Airbus facilities including overseas Data Protection By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. We reserve the right to close this vacancy early should we receive an overwhelming response. After this date the applications will then be reviewed, Feedback will be given and Interviews will be arranged. Please direct any questions relating to this job posting to in the first instance for the attention of the HR Team. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: Airbus Helicopters UK Ltd Employment Type: Permanent - Experience Level: Professional Job Family: Production means/Maintenance By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Jun 22, 2026
Full time
Job Description: About our team Airbus Helicopters is the world's largest helicopter manufacturer and the company's site at Oxford Airport is Britain's civil helicopter hub. AHUK offers considerable experience in helicopter sales, bespoke completions, maintenance and spares support. Its in-house engineering capabilities include design, customisation, installation, flight-testing and certification, as well as technical support, maintenance, training and the supply of spares for civil and military applications. AHUK is the MoD's chosen provider of helicopters and maintenance for its No.1 Helicopter Flying school (referred to as MFTS) located in RAF Shawbury (Shropshire) and RAF Valley (Anglesey). The Reward: Why Join Airbus? We offer a competitive base salary and a robust suite of benefits designed to support your health, wealth, and lifestyle: • Holiday Allowance: We value loyalty and work-life balance; your annual leave entitlement grows with you, rewarding your commitment with an extra day of leave for each year of service (up to an additional 4 days) • Health: Private Medical Insurance (Bupa). You also have the flexibility to add family members to your policy at an additional cost. Other options include Health-care Cash Schemes and Den-Plan. • Future Wealth: up to 8% Company Pension contribution, when you contribute 6%. Plus Yearly Share Incentive Plans, and Discretionary Group Bonuses. • Everyday Savings: Access to exclusive shopping discounts, including a cashback card to help your money go further. • Lifestyle: Bikes to Work scheme (up to £3,000), Mydrive car purchase scheme, and Technology purchase schemes. • Added Protection: Benefit from Personal Accident Insurance, Health-care Cash Schemes, and professional Financial/Legal advice. • Refer a friend Scheme : We offer a generous Referral Bonus for any successfully placed candidates you recommend to the business. • Inclusive Space: We provide a dedicated Multi-Faith Prayer Room, ensuring a quiet, private space prayer during the day. • Employee Assistance Program (EAP): Your mental health matters. Gain access to 24/7 confidential support, counseling, and resources for both your professional and personal life. • The Canteen Hub: A dedicated space to take a break and recharge, featuring on-site vending machines for quick snacks and refreshments. • Fuel Your Day: Enjoy free tea and coffee throughout the day, because sometimes the best ideas happen over a fresh brew. The Opportunity As the Deputy Regional Manager, you will be responsible for the day-to-day operation of the Regional Engineering Team. As the first point of contact for our customer's AOG and line maintenance needs, your tasks will include liaison with customers and their respective ops teams, co-ordination of the regional engineering team, monitoring and control of deferred defects and husbandry items and liaison with Oxford Base Engineering. Reporting to the Regional Manager, you will also deputise when he is absent to maintain continuity and appropriate liaison with the business and customers. The role is predominantly working from home, however you may be required to attend customer facilities, Airbus locations and potential overseas trips at the request of the company / customer. Main Responsibilities Effectively plan line maintenance activities in liaison with the customer, planning and AHUK Customer support teams. Supervise and manage a nationwide engineering support network Maintain the line planner and availability record sheets Prepare and provision spare parts, workpacks and engineers to task Monitor and control the deferred defects, husbandry defects and technical queries when applicable Dependably deputise for the Regional Manager during periods of absence to maintain continuity Work with the Regional Manager to react to AOG's and unplanned emergent work Carry out staff competency assessments when required Attend customer sites when required Liaise with Oxford Base engineering teams pre and post base maintenance interventions for effective handovers Assist the Regional manager with Line station oversight and customer liaison activities when required. Ensure adherence to company policy and procedure Ensure compliance to regulation and assist with audits as required Assist with the investigation and rectification of non-conformances. Knowledge & Skills Essential 5+ years experience on Airbus Helicopters products Troubleshooting experience Understanding of Part 145 and Part CAMO regulations Experience of both line and base maintenance requirements of Airbus Helicopters products Customer liaison experience Exposure to a variety of customer types Mission and role equipment knowledge Desirable Operational planning experience CAMO experience Line station management SAP and Envision familiarity Education, Qualifications or Training Essential B1.3 or B2 UKCAA Part 66 Licence with Airbus Helicopters type ratings (At least EC135 and H145) Driving license Desirable C rated UKCAA Part 66 Dual rated B1.3 and B2 BEng or BSc in Engineering or similar Additional requirements • This position is subject to National Security Vetting. Candidates must be able to obtain SC clearance, which generally requires having lived in the UK for the last five years. All successful applicants will also undergo a mandatory BPSS check. • Applicants must meet any/all requirements of Export Compliance Regulations including UK and ITAR regulations. • All candidates must possess the current, legal right to work in the United Kingdom. Airbus will not be able to offer sponsorship for any employment Visa's. • Undergo and pass additional Police Vetting checks • Undergo and pass additional MOD vetting checks • Occasional need to travel to subcontractors or other Airbus facilities including overseas Data Protection By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. We reserve the right to close this vacancy early should we receive an overwhelming response. After this date the applications will then be reviewed, Feedback will be given and Interviews will be arranged. Please direct any questions relating to this job posting to in the first instance for the attention of the HR Team. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: Airbus Helicopters UK Ltd Employment Type: Permanent - Experience Level: Professional Job Family: Production means/Maintenance By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Job Description: About our team Airbus Helicopters is the world's largest helicopter manufacturer and the company's site at Oxford Airport is Britain's civil helicopter hub. AHUK offers considerable experience in helicopter sales, bespoke completions, maintenance and spares support. Its in-house engineering capabilities include design, customisation, installation, flight-testing and certification, as well as technical support, maintenance, training and the supply of spares for civil and military applications. AHUK is the MoD's chosen provider of helicopters and maintenance for its No.1 Helicopter Flying school (referred to as MFTS) located in RAF Shawbury (Shropshire) and RAF Valley (Anglesey). The Reward: Why Join Airbus? We offer a competitive base salary and a robust suite of benefits designed to support your health, wealth, and lifestyle: • Holiday Allowance: We value loyalty and work-life balance; your annual leave entitlement grows with you, rewarding your commitment with an extra day of leave for each year of service (up to an additional 4 days) • Health: Private Medical Insurance (Bupa). You also have the flexibility to add family members to your policy at an additional cost. Other options include Health-care Cash Schemes and Den-Plan. • Future Wealth: up to 8% Company Pension contribution, when you contribute 6%. Plus Yearly Share Incentive Plans, and Discretionary Group Bonuses. • Everyday Savings: Access to exclusive shopping discounts, including a cashback card to help your money go further. • Lifestyle: Bikes to Work scheme (up to £3,000), Mydrive car purchase scheme, and Technology purchase schemes. • Added Protection: Benefit from Personal Accident Insurance, Health-care Cash Schemes, and professional Financial/Legal advice. • Refer a friend Scheme : We offer a generous Referral Bonus for any successfully placed candidates you recommend to the business. • Inclusive Space: We provide a dedicated Multi-Faith Prayer Room, ensuring a quiet, private space prayer during the day. • Employee Assistance Program (EAP): Your mental health matters. Gain access to 24/7 confidential support, counseling, and resources for both your professional and personal life. • The Canteen Hub: A dedicated space to take a break and recharge, featuring on-site vending machines for quick snacks and refreshments. • Fuel Your Day: Enjoy free tea and coffee throughout the day, because sometimes the best ideas happen over a fresh brew. The Opportunity As the Deputy Regional Manager, you will be responsible for the day-to-day operation of the Regional Engineering Team. As the first point of contact for our customer's AOG and line maintenance needs, your tasks will include liaison with customers and their respective ops teams, co-ordination of the regional engineering team, monitoring and control of deferred defects and husbandry items and liaison with Oxford Base Engineering. Reporting to the Regional Manager, you will also deputise when he is absent to maintain continuity and appropriate liaison with the business and customers. The role is predominantly working from home, however you may be required to attend customer facilities, Airbus locations and potential overseas trips at the request of the company / customer. Main Responsibilities Effectively plan line maintenance activities in liaison with the customer, planning and AHUK Customer support teams. Supervise and manage a nationwide engineering support network Maintain the line planner and availability record sheets Prepare and provision spare parts, workpacks and engineers to task Monitor and control the deferred defects, husbandry defects and technical queries when applicable Dependably deputise for the Regional Manager during periods of absence to maintain continuity Work with the Regional Manager to react to AOG's and unplanned emergent work Carry out staff competency assessments when required Attend customer sites when required Liaise with Oxford Base engineering teams pre and post base maintenance interventions for effective handovers Assist the Regional manager with Line station oversight and customer liaison activities when required. Ensure adherence to company policy and procedure Ensure compliance to regulation and assist with audits as required Assist with the investigation and rectification of non-conformances. Knowledge & Skills Essential 5+ years experience on Airbus Helicopters products Troubleshooting experience Understanding of Part 145 and Part CAMO regulations Experience of both line and base maintenance requirements of Airbus Helicopters products Customer liaison experience Exposure to a variety of customer types Mission and role equipment knowledge Desirable Operational planning experience CAMO experience Line station management SAP and Envision familiarity Education, Qualifications or Training Essential B1.3 or B2 UKCAA Part 66 Licence with Airbus Helicopters type ratings (At least EC135 and H145) Driving license Desirable C rated UKCAA Part 66 Dual rated B1.3 and B2 BEng or BSc in Engineering or similar Additional requirements • This position is subject to National Security Vetting. Candidates must be able to obtain SC clearance, which generally requires having lived in the UK for the last five years. All successful applicants will also undergo a mandatory BPSS check. • Applicants must meet any/all requirements of Export Compliance Regulations including UK and ITAR regulations. • All candidates must possess the current, legal right to work in the United Kingdom. Airbus will not be able to offer sponsorship for any employment Visa's. • Undergo and pass additional Police Vetting checks • Undergo and pass additional MOD vetting checks • Occasional need to travel to subcontractors or other Airbus facilities including overseas Data Protection By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. We reserve the right to close this vacancy early should we receive an overwhelming response. After this date the applications will then be reviewed, Feedback will be given and Interviews will be arranged. Please direct any questions relating to this job posting to in the first instance for the attention of the HR Team. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: Airbus Helicopters UK Ltd Employment Type: Permanent - Experience Level: Professional Job Family: Production means/Maintenance By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Jun 22, 2026
Full time
Job Description: About our team Airbus Helicopters is the world's largest helicopter manufacturer and the company's site at Oxford Airport is Britain's civil helicopter hub. AHUK offers considerable experience in helicopter sales, bespoke completions, maintenance and spares support. Its in-house engineering capabilities include design, customisation, installation, flight-testing and certification, as well as technical support, maintenance, training and the supply of spares for civil and military applications. AHUK is the MoD's chosen provider of helicopters and maintenance for its No.1 Helicopter Flying school (referred to as MFTS) located in RAF Shawbury (Shropshire) and RAF Valley (Anglesey). The Reward: Why Join Airbus? We offer a competitive base salary and a robust suite of benefits designed to support your health, wealth, and lifestyle: • Holiday Allowance: We value loyalty and work-life balance; your annual leave entitlement grows with you, rewarding your commitment with an extra day of leave for each year of service (up to an additional 4 days) • Health: Private Medical Insurance (Bupa). You also have the flexibility to add family members to your policy at an additional cost. Other options include Health-care Cash Schemes and Den-Plan. • Future Wealth: up to 8% Company Pension contribution, when you contribute 6%. Plus Yearly Share Incentive Plans, and Discretionary Group Bonuses. • Everyday Savings: Access to exclusive shopping discounts, including a cashback card to help your money go further. • Lifestyle: Bikes to Work scheme (up to £3,000), Mydrive car purchase scheme, and Technology purchase schemes. • Added Protection: Benefit from Personal Accident Insurance, Health-care Cash Schemes, and professional Financial/Legal advice. • Refer a friend Scheme : We offer a generous Referral Bonus for any successfully placed candidates you recommend to the business. • Inclusive Space: We provide a dedicated Multi-Faith Prayer Room, ensuring a quiet, private space prayer during the day. • Employee Assistance Program (EAP): Your mental health matters. Gain access to 24/7 confidential support, counseling, and resources for both your professional and personal life. • The Canteen Hub: A dedicated space to take a break and recharge, featuring on-site vending machines for quick snacks and refreshments. • Fuel Your Day: Enjoy free tea and coffee throughout the day, because sometimes the best ideas happen over a fresh brew. The Opportunity As the Deputy Regional Manager, you will be responsible for the day-to-day operation of the Regional Engineering Team. As the first point of contact for our customer's AOG and line maintenance needs, your tasks will include liaison with customers and their respective ops teams, co-ordination of the regional engineering team, monitoring and control of deferred defects and husbandry items and liaison with Oxford Base Engineering. Reporting to the Regional Manager, you will also deputise when he is absent to maintain continuity and appropriate liaison with the business and customers. The role is predominantly working from home, however you may be required to attend customer facilities, Airbus locations and potential overseas trips at the request of the company / customer. Main Responsibilities Effectively plan line maintenance activities in liaison with the customer, planning and AHUK Customer support teams. Supervise and manage a nationwide engineering support network Maintain the line planner and availability record sheets Prepare and provision spare parts, workpacks and engineers to task Monitor and control the deferred defects, husbandry defects and technical queries when applicable Dependably deputise for the Regional Manager during periods of absence to maintain continuity Work with the Regional Manager to react to AOG's and unplanned emergent work Carry out staff competency assessments when required Attend customer sites when required Liaise with Oxford Base engineering teams pre and post base maintenance interventions for effective handovers Assist the Regional manager with Line station oversight and customer liaison activities when required. Ensure adherence to company policy and procedure Ensure compliance to regulation and assist with audits as required Assist with the investigation and rectification of non-conformances. Knowledge & Skills Essential 5+ years experience on Airbus Helicopters products Troubleshooting experience Understanding of Part 145 and Part CAMO regulations Experience of both line and base maintenance requirements of Airbus Helicopters products Customer liaison experience Exposure to a variety of customer types Mission and role equipment knowledge Desirable Operational planning experience CAMO experience Line station management SAP and Envision familiarity Education, Qualifications or Training Essential B1.3 or B2 UKCAA Part 66 Licence with Airbus Helicopters type ratings (At least EC135 and H145) Driving license Desirable C rated UKCAA Part 66 Dual rated B1.3 and B2 BEng or BSc in Engineering or similar Additional requirements • This position is subject to National Security Vetting. Candidates must be able to obtain SC clearance, which generally requires having lived in the UK for the last five years. All successful applicants will also undergo a mandatory BPSS check. • Applicants must meet any/all requirements of Export Compliance Regulations including UK and ITAR regulations. • All candidates must possess the current, legal right to work in the United Kingdom. Airbus will not be able to offer sponsorship for any employment Visa's. • Undergo and pass additional Police Vetting checks • Undergo and pass additional MOD vetting checks • Occasional need to travel to subcontractors or other Airbus facilities including overseas Data Protection By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. We reserve the right to close this vacancy early should we receive an overwhelming response. After this date the applications will then be reviewed, Feedback will be given and Interviews will be arranged. Please direct any questions relating to this job posting to in the first instance for the attention of the HR Team. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: Airbus Helicopters UK Ltd Employment Type: Permanent - Experience Level: Professional Job Family: Production means/Maintenance By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
The ideal candidate should be able to work as part of a team but will need to have the drive and ambition to work on his/her own to develop and drive the business forward, showing good organisation, leadership and time management skills. Additionally an understanding of ISO 90001 standards would be an advantage. Every component used in the production of prestige motor manufacture must meet strict standards to ensure reliability, safe driving and meet high client expectations. The role is to provide Aftersales spare parts quality management process support for key aspects of the suppliers Quality Management Team This will support supplier production relocation and re-validation, also support all-time buy and new spare parts launch activities. The outcome is to ensure the manufacturers spare parts are delivered from suppliers to the defined OEM s quality targets through established automotive industry processes. The role is to provide spare parts quality Management process support and identify critical supplier production risks, monitor and review control production processes. Principle requirements are to validate new supplier locations during a relocation activity, manage supplier all-time buy activities and to manage new spare part PPAP activities (new spare part activities will vary depending on OEM model launch programme). This service must be provided using sound automotive parts quality management methodology & practices and a working knowledge of Parts Quality management systems & processes used as specified by the OEM. This role will be delivered from client offices in Goodwood, spare parts storage locations in Bognor Regis and on occasion at other locations in the UK & Europe when required. Travel will be part of the requirements to successfully fill this role. Responsibilities: Supplier Relocations Direct communication with external suppliers Work with OEM stakeholders within project team (e.g. series Parts Quality management, purchasing, engineering) To use 'Relocation Checklist' document for day-to-day management Process series audits audit conducted at new location, actioned in iPQ system PPAP activity for new location, actioned in iPQ system Regular feedback on progress to OEM Parts Quality management Lead on initiatives, when required, by engaging appropriate stakeholders to gather requirements and support with problem solutions in the most effective and efficient way. All-Time-Buys Direct communication with external suppliers Work with BMW Group stakeholders within project team (e.g. series Parts Quality management, purchasing, engineering) Management of ATB activity following procedural document To use 'ATB Checklist' document for day-to-day management In-person visit at new location to oversee final run PPAP activity, actioned in iPQ system (if required) Regular feedback on progress to OEM Parts Quality management New Spare Part Launch Direct communication with external suppliers PPAP activity for new location, actioned in iPQ system PPAP requirements based in minimum VDA standards (including I MDS) Regular feedback on progress to OEM Parts Quality management Qualifications Ideally a degree of equivalent in engineering or proof of engineering knowledge/background Basic knowledge of ISO9001 and or TF16949 quality control processes Ability to speak German would be an advantage Ability to understand GDT diagrams would be an advantage High level of competence using Microsoft Office Outlook, Teams, Excel/PowerPoint. Strong analytical and problem-solving capabilities and a high degree of initiative and creativity. Ability to understand large amounts of data and identify trends. Excellent communication skills (written and oral). Ability to be assertive. An ability to think clearly and accurately when under pressure. Knowledge of Reporting tools and building reports in Power BI. Experience of working with SAP. High level of cultural understanding across all markets as customer expectations varies between regions. Able to work on their own, under pressure and prioritise workload. Understanding of global Service, Parts and Warranty processes both internally and in the dealer network. Experience of working in an Aftersales Service Environment. Proven experience of data analysis and identifying trends. A sound knowledge of automotive vehicles and components. Proven experience of presenting feedback to varied levels of management and business area. Additional Information When you join our team, you become part of the MSX International family. It s more than a job it s the opportunity to build a career, make a difference, and be part of an exciting industry. Travel possible once a month to European supplier destination At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce. In joining MSX, you can enjoy: 25 days annual leave entitlement plus bank holidays Company contributory pension plan Cashback healthcare scheme Life Assurance Car Salary Exchange Scheme Working pattern and location 40 Hours per week Monday to Friday Location: Goodwood area Some travel may be required Must hold a valid passport and current driving license You can read more about MSX International on our website: MSX International
Jun 22, 2026
Full time
The ideal candidate should be able to work as part of a team but will need to have the drive and ambition to work on his/her own to develop and drive the business forward, showing good organisation, leadership and time management skills. Additionally an understanding of ISO 90001 standards would be an advantage. Every component used in the production of prestige motor manufacture must meet strict standards to ensure reliability, safe driving and meet high client expectations. The role is to provide Aftersales spare parts quality management process support for key aspects of the suppliers Quality Management Team This will support supplier production relocation and re-validation, also support all-time buy and new spare parts launch activities. The outcome is to ensure the manufacturers spare parts are delivered from suppliers to the defined OEM s quality targets through established automotive industry processes. The role is to provide spare parts quality Management process support and identify critical supplier production risks, monitor and review control production processes. Principle requirements are to validate new supplier locations during a relocation activity, manage supplier all-time buy activities and to manage new spare part PPAP activities (new spare part activities will vary depending on OEM model launch programme). This service must be provided using sound automotive parts quality management methodology & practices and a working knowledge of Parts Quality management systems & processes used as specified by the OEM. This role will be delivered from client offices in Goodwood, spare parts storage locations in Bognor Regis and on occasion at other locations in the UK & Europe when required. Travel will be part of the requirements to successfully fill this role. Responsibilities: Supplier Relocations Direct communication with external suppliers Work with OEM stakeholders within project team (e.g. series Parts Quality management, purchasing, engineering) To use 'Relocation Checklist' document for day-to-day management Process series audits audit conducted at new location, actioned in iPQ system PPAP activity for new location, actioned in iPQ system Regular feedback on progress to OEM Parts Quality management Lead on initiatives, when required, by engaging appropriate stakeholders to gather requirements and support with problem solutions in the most effective and efficient way. All-Time-Buys Direct communication with external suppliers Work with BMW Group stakeholders within project team (e.g. series Parts Quality management, purchasing, engineering) Management of ATB activity following procedural document To use 'ATB Checklist' document for day-to-day management In-person visit at new location to oversee final run PPAP activity, actioned in iPQ system (if required) Regular feedback on progress to OEM Parts Quality management New Spare Part Launch Direct communication with external suppliers PPAP activity for new location, actioned in iPQ system PPAP requirements based in minimum VDA standards (including I MDS) Regular feedback on progress to OEM Parts Quality management Qualifications Ideally a degree of equivalent in engineering or proof of engineering knowledge/background Basic knowledge of ISO9001 and or TF16949 quality control processes Ability to speak German would be an advantage Ability to understand GDT diagrams would be an advantage High level of competence using Microsoft Office Outlook, Teams, Excel/PowerPoint. Strong analytical and problem-solving capabilities and a high degree of initiative and creativity. Ability to understand large amounts of data and identify trends. Excellent communication skills (written and oral). Ability to be assertive. An ability to think clearly and accurately when under pressure. Knowledge of Reporting tools and building reports in Power BI. Experience of working with SAP. High level of cultural understanding across all markets as customer expectations varies between regions. Able to work on their own, under pressure and prioritise workload. Understanding of global Service, Parts and Warranty processes both internally and in the dealer network. Experience of working in an Aftersales Service Environment. Proven experience of data analysis and identifying trends. A sound knowledge of automotive vehicles and components. Proven experience of presenting feedback to varied levels of management and business area. Additional Information When you join our team, you become part of the MSX International family. It s more than a job it s the opportunity to build a career, make a difference, and be part of an exciting industry. Travel possible once a month to European supplier destination At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce. In joining MSX, you can enjoy: 25 days annual leave entitlement plus bank holidays Company contributory pension plan Cashback healthcare scheme Life Assurance Car Salary Exchange Scheme Working pattern and location 40 Hours per week Monday to Friday Location: Goodwood area Some travel may be required Must hold a valid passport and current driving license You can read more about MSX International on our website: MSX International
Location: Market Drayton Pay Rate: 15.38 per hour Hours: 8:00am - 4:00pm (37.5 hours per week) Start Date: ASAP About the Role We are currently recruiting for an Assistant Insite Manager to join a fast-paced, customer-focused environment on a temp-to-perm basis . This is a varied and hands-on role with plenty of opportunity to make it your own. You will play a key role in delivering an exceptional level of service to customers while also supporting business growth by identifying new opportunities and strengthening existing relationships. Working closely with both customers and suppliers, you'll help ensure the smooth supply of parts, spares, and tooling-keeping operations running efficiently while also supporting commercial performance. Key Responsibilities Manage sales enquiries and process customer orders accurately within internal systems Deputise for the Insite Manager in their absence Maintain and update customer data within internal and customer systems Coordinate and manage work orders from engineering teams Handle customer enquiries including stock availability, pricing, back orders, and delivery queries Prepare and follow up on quotations Build and maintain strong customer relationships to maximise sales and retention Communicate with suppliers regarding stock levels, pricing, and delivery schedules Identify and support opportunities to drive revenue growth and improve margins What We're Looking For Skills & Experience: Previous experience in a customer-facing or sales-driven environment Strong working knowledge of Microsoft Office packages Excellent communication skills with the ability to liaise internally and externally Ability to build relationships with a wide range of stakeholders Strong organisational skills with the ability to meet deadlines and work under pressure Able to work both independently and as part of a team Enthusiastic, flexible, and self-motivated with a proactive approach Desirable (but not essential): Experience within industrial, engineering, or stores environments Knowledge of industrial products, parts, spares, or tooling Full training will be provided for the right candidate. What's on Offer Competitive hourly rate of 15.38 Temp-to-perm opportunity with long-term career potential Varied and engaging role with autonomy to make an impact Opportunity to develop commercial and customer management skills Supportive team environment If you're a driven, customer-focused individual looking to take the next step in your career, we'd love to hear from you. Apply today to start ASAP!
Jun 22, 2026
Seasonal
Location: Market Drayton Pay Rate: 15.38 per hour Hours: 8:00am - 4:00pm (37.5 hours per week) Start Date: ASAP About the Role We are currently recruiting for an Assistant Insite Manager to join a fast-paced, customer-focused environment on a temp-to-perm basis . This is a varied and hands-on role with plenty of opportunity to make it your own. You will play a key role in delivering an exceptional level of service to customers while also supporting business growth by identifying new opportunities and strengthening existing relationships. Working closely with both customers and suppliers, you'll help ensure the smooth supply of parts, spares, and tooling-keeping operations running efficiently while also supporting commercial performance. Key Responsibilities Manage sales enquiries and process customer orders accurately within internal systems Deputise for the Insite Manager in their absence Maintain and update customer data within internal and customer systems Coordinate and manage work orders from engineering teams Handle customer enquiries including stock availability, pricing, back orders, and delivery queries Prepare and follow up on quotations Build and maintain strong customer relationships to maximise sales and retention Communicate with suppliers regarding stock levels, pricing, and delivery schedules Identify and support opportunities to drive revenue growth and improve margins What We're Looking For Skills & Experience: Previous experience in a customer-facing or sales-driven environment Strong working knowledge of Microsoft Office packages Excellent communication skills with the ability to liaise internally and externally Ability to build relationships with a wide range of stakeholders Strong organisational skills with the ability to meet deadlines and work under pressure Able to work both independently and as part of a team Enthusiastic, flexible, and self-motivated with a proactive approach Desirable (but not essential): Experience within industrial, engineering, or stores environments Knowledge of industrial products, parts, spares, or tooling Full training will be provided for the right candidate. What's on Offer Competitive hourly rate of 15.38 Temp-to-perm opportunity with long-term career potential Varied and engaging role with autonomy to make an impact Opportunity to develop commercial and customer management skills Supportive team environment If you're a driven, customer-focused individual looking to take the next step in your career, we'd love to hear from you. Apply today to start ASAP!
Job Description: About our team Airbus Helicopters is the world's largest helicopter manufacturer and the company's site at Oxford Airport is Britain's civil helicopter hub. AHUK offers considerable experience in helicopter sales, bespoke completions, maintenance and spares support. Its in-house engineering capabilities include design, customisation, installation, flight-testing and certification, as well as technical support, maintenance, training and the supply of spares for civil and military applications. AHUK is the MoD's chosen provider of helicopters and maintenance for its No.1 Helicopter Flying school (referred to as MFTS) located in RAF Shawbury (Shropshire) and RAF Valley (Anglesey). The Reward: Why Join Airbus? We offer a competitive base salary and a robust suite of benefits designed to support your health, wealth, and lifestyle: • Holiday Allowance: We value loyalty and work-life balance; your annual leave entitlement grows with you, rewarding your commitment with an extra day of leave for each year of service (up to an additional 4 days) • Health: Private Medical Insurance (Bupa). You also have the flexibility to add family members to your policy at an additional cost. Other options include Health-care Cash Schemes and Den-Plan. • Future Wealth: up to 8% Company Pension contribution, when you contribute 6%. Plus Yearly Share Incentive Plans, and Discretionary Group Bonuses. • Everyday Savings: Access to exclusive shopping discounts, including a cashback card to help your money go further. • Lifestyle: Bikes to Work scheme (up to £3,000), Mydrive car purchase scheme, and Technology purchase schemes. • Added Protection: Benefit from Personal Accident Insurance, Health-care Cash Schemes, and professional Financial/Legal advice. • Refer a friend Scheme : We offer a generous Referral Bonus for any successfully placed candidates you recommend to the business. • Inclusive Space: We provide a dedicated Multi-Faith Prayer Room, ensuring a quiet, private space prayer during the day. • Employee Assistance Program (EAP): Your mental health matters. Gain access to 24/7 confidential support, counseling, and resources for both your professional and personal life. • The Canteen Hub: A dedicated space to take a break and recharge, featuring on-site vending machines for quick snacks and refreshments. • Fuel Your Day: Enjoy free tea and coffee throughout the day, because sometimes the best ideas happen over a fresh brew. The Opportunity As the Deputy Regional Manager, you will be responsible for the day-to-day operation of the Regional Engineering Team. As the first point of contact for our customer's AOG and line maintenance needs, your tasks will include liaison with customers and their respective ops teams, co-ordination of the regional engineering team, monitoring and control of deferred defects and husbandry items and liaison with Oxford Base Engineering. Reporting to the Regional Manager, you will also deputise when he is absent to maintain continuity and appropriate liaison with the business and customers. The role is predominantly working from home, however you may be required to attend customer facilities, Airbus locations and potential overseas trips at the request of the company / customer. Main Responsibilities Effectively plan line maintenance activities in liaison with the customer, planning and AHUK Customer support teams. Supervise and manage a nationwide engineering support network Maintain the line planner and availability record sheets Prepare and provision spare parts, workpacks and engineers to task Monitor and control the deferred defects, husbandry defects and technical queries when applicable Dependably deputise for the Regional Manager during periods of absence to maintain continuity Work with the Regional Manager to react to AOG's and unplanned emergent work Carry out staff competency assessments when required Attend customer sites when required Liaise with Oxford Base engineering teams pre and post base maintenance interventions for effective handovers Assist the Regional manager with Line station oversight and customer liaison activities when required. Ensure adherence to company policy and procedure Ensure compliance to regulation and assist with audits as required Assist with the investigation and rectification of non-conformances. Knowledge & Skills Essential 5+ years experience on Airbus Helicopters products Troubleshooting experience Understanding of Part 145 and Part CAMO regulations Experience of both line and base maintenance requirements of Airbus Helicopters products Customer liaison experience Exposure to a variety of customer types Mission and role equipment knowledge Desirable Operational planning experience CAMO experience Line station management SAP and Envision familiarity Education, Qualifications or Training Essential B1.3 or B2 UKCAA Part 66 Licence with Airbus Helicopters type ratings (At least EC135 and H145) Driving license Desirable C rated UKCAA Part 66 Dual rated B1.3 and B2 BEng or BSc in Engineering or similar Additional requirements • This position is subject to National Security Vetting. Candidates must be able to obtain SC clearance, which generally requires having lived in the UK for the last five years. All successful applicants will also undergo a mandatory BPSS check. • Applicants must meet any/all requirements of Export Compliance Regulations including UK and ITAR regulations. • All candidates must possess the current, legal right to work in the United Kingdom. Airbus will not be able to offer sponsorship for any employment Visa's. • Undergo and pass additional Police Vetting checks • Undergo and pass additional MOD vetting checks • Occasional need to travel to subcontractors or other Airbus facilities including overseas Data Protection By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. We reserve the right to close this vacancy early should we receive an overwhelming response. After this date the applications will then be reviewed, Feedback will be given and Interviews will be arranged. Please direct any questions relating to this job posting to in the first instance for the attention of the HR Team. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: Airbus Helicopters UK Ltd Employment Type: Permanent - Experience Level: Professional Job Family: Production means/Maintenance By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Jun 22, 2026
Full time
Job Description: About our team Airbus Helicopters is the world's largest helicopter manufacturer and the company's site at Oxford Airport is Britain's civil helicopter hub. AHUK offers considerable experience in helicopter sales, bespoke completions, maintenance and spares support. Its in-house engineering capabilities include design, customisation, installation, flight-testing and certification, as well as technical support, maintenance, training and the supply of spares for civil and military applications. AHUK is the MoD's chosen provider of helicopters and maintenance for its No.1 Helicopter Flying school (referred to as MFTS) located in RAF Shawbury (Shropshire) and RAF Valley (Anglesey). The Reward: Why Join Airbus? We offer a competitive base salary and a robust suite of benefits designed to support your health, wealth, and lifestyle: • Holiday Allowance: We value loyalty and work-life balance; your annual leave entitlement grows with you, rewarding your commitment with an extra day of leave for each year of service (up to an additional 4 days) • Health: Private Medical Insurance (Bupa). You also have the flexibility to add family members to your policy at an additional cost. Other options include Health-care Cash Schemes and Den-Plan. • Future Wealth: up to 8% Company Pension contribution, when you contribute 6%. Plus Yearly Share Incentive Plans, and Discretionary Group Bonuses. • Everyday Savings: Access to exclusive shopping discounts, including a cashback card to help your money go further. • Lifestyle: Bikes to Work scheme (up to £3,000), Mydrive car purchase scheme, and Technology purchase schemes. • Added Protection: Benefit from Personal Accident Insurance, Health-care Cash Schemes, and professional Financial/Legal advice. • Refer a friend Scheme : We offer a generous Referral Bonus for any successfully placed candidates you recommend to the business. • Inclusive Space: We provide a dedicated Multi-Faith Prayer Room, ensuring a quiet, private space prayer during the day. • Employee Assistance Program (EAP): Your mental health matters. Gain access to 24/7 confidential support, counseling, and resources for both your professional and personal life. • The Canteen Hub: A dedicated space to take a break and recharge, featuring on-site vending machines for quick snacks and refreshments. • Fuel Your Day: Enjoy free tea and coffee throughout the day, because sometimes the best ideas happen over a fresh brew. The Opportunity As the Deputy Regional Manager, you will be responsible for the day-to-day operation of the Regional Engineering Team. As the first point of contact for our customer's AOG and line maintenance needs, your tasks will include liaison with customers and their respective ops teams, co-ordination of the regional engineering team, monitoring and control of deferred defects and husbandry items and liaison with Oxford Base Engineering. Reporting to the Regional Manager, you will also deputise when he is absent to maintain continuity and appropriate liaison with the business and customers. The role is predominantly working from home, however you may be required to attend customer facilities, Airbus locations and potential overseas trips at the request of the company / customer. Main Responsibilities Effectively plan line maintenance activities in liaison with the customer, planning and AHUK Customer support teams. Supervise and manage a nationwide engineering support network Maintain the line planner and availability record sheets Prepare and provision spare parts, workpacks and engineers to task Monitor and control the deferred defects, husbandry defects and technical queries when applicable Dependably deputise for the Regional Manager during periods of absence to maintain continuity Work with the Regional Manager to react to AOG's and unplanned emergent work Carry out staff competency assessments when required Attend customer sites when required Liaise with Oxford Base engineering teams pre and post base maintenance interventions for effective handovers Assist the Regional manager with Line station oversight and customer liaison activities when required. Ensure adherence to company policy and procedure Ensure compliance to regulation and assist with audits as required Assist with the investigation and rectification of non-conformances. Knowledge & Skills Essential 5+ years experience on Airbus Helicopters products Troubleshooting experience Understanding of Part 145 and Part CAMO regulations Experience of both line and base maintenance requirements of Airbus Helicopters products Customer liaison experience Exposure to a variety of customer types Mission and role equipment knowledge Desirable Operational planning experience CAMO experience Line station management SAP and Envision familiarity Education, Qualifications or Training Essential B1.3 or B2 UKCAA Part 66 Licence with Airbus Helicopters type ratings (At least EC135 and H145) Driving license Desirable C rated UKCAA Part 66 Dual rated B1.3 and B2 BEng or BSc in Engineering or similar Additional requirements • This position is subject to National Security Vetting. Candidates must be able to obtain SC clearance, which generally requires having lived in the UK for the last five years. All successful applicants will also undergo a mandatory BPSS check. • Applicants must meet any/all requirements of Export Compliance Regulations including UK and ITAR regulations. • All candidates must possess the current, legal right to work in the United Kingdom. Airbus will not be able to offer sponsorship for any employment Visa's. • Undergo and pass additional Police Vetting checks • Undergo and pass additional MOD vetting checks • Occasional need to travel to subcontractors or other Airbus facilities including overseas Data Protection By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. We reserve the right to close this vacancy early should we receive an overwhelming response. After this date the applications will then be reviewed, Feedback will be given and Interviews will be arranged. Please direct any questions relating to this job posting to in the first instance for the attention of the HR Team. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: Airbus Helicopters UK Ltd Employment Type: Permanent - Experience Level: Professional Job Family: Production means/Maintenance By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Job Description: About our team Airbus Helicopters is the world's largest helicopter manufacturer and the company's site at Oxford Airport is Britain's civil helicopter hub. AHUK offers considerable experience in helicopter sales, bespoke completions, maintenance and spares support. Its in-house engineering capabilities include design, customisation, installation, flight-testing and certification, as well as technical support, maintenance, training and the supply of spares for civil and military applications. AHUK is the MoD's chosen provider of helicopters and maintenance for its No.1 Helicopter Flying school (referred to as MFTS) located in RAF Shawbury (Shropshire) and RAF Valley (Anglesey). The Reward: Why Join Airbus? We offer a competitive base salary and a robust suite of benefits designed to support your health, wealth, and lifestyle: • Holiday Allowance: We value loyalty and work-life balance; your annual leave entitlement grows with you, rewarding your commitment with an extra day of leave for each year of service (up to an additional 4 days) • Health: Private Medical Insurance (Bupa). You also have the flexibility to add family members to your policy at an additional cost. Other options include Health-care Cash Schemes and Den-Plan. • Future Wealth: up to 8% Company Pension contribution, when you contribute 6%. Plus Yearly Share Incentive Plans, and Discretionary Group Bonuses. • Everyday Savings: Access to exclusive shopping discounts, including a cashback card to help your money go further. • Lifestyle: Bikes to Work scheme (up to £3,000), Mydrive car purchase scheme, and Technology purchase schemes. • Added Protection: Benefit from Personal Accident Insurance, Health-care Cash Schemes, and professional Financial/Legal advice. • Refer a friend Scheme : We offer a generous Referral Bonus for any successfully placed candidates you recommend to the business. • Inclusive Space: We provide a dedicated Multi-Faith Prayer Room, ensuring a quiet, private space prayer during the day. • Employee Assistance Program (EAP): Your mental health matters. Gain access to 24/7 confidential support, counseling, and resources for both your professional and personal life. • The Canteen Hub: A dedicated space to take a break and recharge, featuring on-site vending machines for quick snacks and refreshments. • Fuel Your Day: Enjoy free tea and coffee throughout the day, because sometimes the best ideas happen over a fresh brew. The Opportunity As the Deputy Regional Manager, you will be responsible for the day-to-day operation of the Regional Engineering Team. As the first point of contact for our customer's AOG and line maintenance needs, your tasks will include liaison with customers and their respective ops teams, co-ordination of the regional engineering team, monitoring and control of deferred defects and husbandry items and liaison with Oxford Base Engineering. Reporting to the Regional Manager, you will also deputise when he is absent to maintain continuity and appropriate liaison with the business and customers. The role is predominantly working from home, however you may be required to attend customer facilities, Airbus locations and potential overseas trips at the request of the company / customer. Main Responsibilities Effectively plan line maintenance activities in liaison with the customer, planning and AHUK Customer support teams. Supervise and manage a nationwide engineering support network Maintain the line planner and availability record sheets Prepare and provision spare parts, workpacks and engineers to task Monitor and control the deferred defects, husbandry defects and technical queries when applicable Dependably deputise for the Regional Manager during periods of absence to maintain continuity Work with the Regional Manager to react to AOG's and unplanned emergent work Carry out staff competency assessments when required Attend customer sites when required Liaise with Oxford Base engineering teams pre and post base maintenance interventions for effective handovers Assist the Regional manager with Line station oversight and customer liaison activities when required. Ensure adherence to company policy and procedure Ensure compliance to regulation and assist with audits as required Assist with the investigation and rectification of non-conformances. Knowledge & Skills Essential 5+ years experience on Airbus Helicopters products Troubleshooting experience Understanding of Part 145 and Part CAMO regulations Experience of both line and base maintenance requirements of Airbus Helicopters products Customer liaison experience Exposure to a variety of customer types Mission and role equipment knowledge Desirable Operational planning experience CAMO experience Line station management SAP and Envision familiarity Education, Qualifications or Training Essential B1.3 or B2 UKCAA Part 66 Licence with Airbus Helicopters type ratings (At least EC135 and H145) Driving license Desirable C rated UKCAA Part 66 Dual rated B1.3 and B2 BEng or BSc in Engineering or similar Additional requirements • This position is subject to National Security Vetting. Candidates must be able to obtain SC clearance, which generally requires having lived in the UK for the last five years. All successful applicants will also undergo a mandatory BPSS check. • Applicants must meet any/all requirements of Export Compliance Regulations including UK and ITAR regulations. • All candidates must possess the current, legal right to work in the United Kingdom. Airbus will not be able to offer sponsorship for any employment Visa's. • Undergo and pass additional Police Vetting checks • Undergo and pass additional MOD vetting checks • Occasional need to travel to subcontractors or other Airbus facilities including overseas Data Protection By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. We reserve the right to close this vacancy early should we receive an overwhelming response. After this date the applications will then be reviewed, Feedback will be given and Interviews will be arranged. Please direct any questions relating to this job posting to in the first instance for the attention of the HR Team. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: Airbus Helicopters UK Ltd Employment Type: Permanent - Experience Level: Professional Job Family: Production means/Maintenance By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Jun 22, 2026
Full time
Job Description: About our team Airbus Helicopters is the world's largest helicopter manufacturer and the company's site at Oxford Airport is Britain's civil helicopter hub. AHUK offers considerable experience in helicopter sales, bespoke completions, maintenance and spares support. Its in-house engineering capabilities include design, customisation, installation, flight-testing and certification, as well as technical support, maintenance, training and the supply of spares for civil and military applications. AHUK is the MoD's chosen provider of helicopters and maintenance for its No.1 Helicopter Flying school (referred to as MFTS) located in RAF Shawbury (Shropshire) and RAF Valley (Anglesey). The Reward: Why Join Airbus? We offer a competitive base salary and a robust suite of benefits designed to support your health, wealth, and lifestyle: • Holiday Allowance: We value loyalty and work-life balance; your annual leave entitlement grows with you, rewarding your commitment with an extra day of leave for each year of service (up to an additional 4 days) • Health: Private Medical Insurance (Bupa). You also have the flexibility to add family members to your policy at an additional cost. Other options include Health-care Cash Schemes and Den-Plan. • Future Wealth: up to 8% Company Pension contribution, when you contribute 6%. Plus Yearly Share Incentive Plans, and Discretionary Group Bonuses. • Everyday Savings: Access to exclusive shopping discounts, including a cashback card to help your money go further. • Lifestyle: Bikes to Work scheme (up to £3,000), Mydrive car purchase scheme, and Technology purchase schemes. • Added Protection: Benefit from Personal Accident Insurance, Health-care Cash Schemes, and professional Financial/Legal advice. • Refer a friend Scheme : We offer a generous Referral Bonus for any successfully placed candidates you recommend to the business. • Inclusive Space: We provide a dedicated Multi-Faith Prayer Room, ensuring a quiet, private space prayer during the day. • Employee Assistance Program (EAP): Your mental health matters. Gain access to 24/7 confidential support, counseling, and resources for both your professional and personal life. • The Canteen Hub: A dedicated space to take a break and recharge, featuring on-site vending machines for quick snacks and refreshments. • Fuel Your Day: Enjoy free tea and coffee throughout the day, because sometimes the best ideas happen over a fresh brew. The Opportunity As the Deputy Regional Manager, you will be responsible for the day-to-day operation of the Regional Engineering Team. As the first point of contact for our customer's AOG and line maintenance needs, your tasks will include liaison with customers and their respective ops teams, co-ordination of the regional engineering team, monitoring and control of deferred defects and husbandry items and liaison with Oxford Base Engineering. Reporting to the Regional Manager, you will also deputise when he is absent to maintain continuity and appropriate liaison with the business and customers. The role is predominantly working from home, however you may be required to attend customer facilities, Airbus locations and potential overseas trips at the request of the company / customer. Main Responsibilities Effectively plan line maintenance activities in liaison with the customer, planning and AHUK Customer support teams. Supervise and manage a nationwide engineering support network Maintain the line planner and availability record sheets Prepare and provision spare parts, workpacks and engineers to task Monitor and control the deferred defects, husbandry defects and technical queries when applicable Dependably deputise for the Regional Manager during periods of absence to maintain continuity Work with the Regional Manager to react to AOG's and unplanned emergent work Carry out staff competency assessments when required Attend customer sites when required Liaise with Oxford Base engineering teams pre and post base maintenance interventions for effective handovers Assist the Regional manager with Line station oversight and customer liaison activities when required. Ensure adherence to company policy and procedure Ensure compliance to regulation and assist with audits as required Assist with the investigation and rectification of non-conformances. Knowledge & Skills Essential 5+ years experience on Airbus Helicopters products Troubleshooting experience Understanding of Part 145 and Part CAMO regulations Experience of both line and base maintenance requirements of Airbus Helicopters products Customer liaison experience Exposure to a variety of customer types Mission and role equipment knowledge Desirable Operational planning experience CAMO experience Line station management SAP and Envision familiarity Education, Qualifications or Training Essential B1.3 or B2 UKCAA Part 66 Licence with Airbus Helicopters type ratings (At least EC135 and H145) Driving license Desirable C rated UKCAA Part 66 Dual rated B1.3 and B2 BEng or BSc in Engineering or similar Additional requirements • This position is subject to National Security Vetting. Candidates must be able to obtain SC clearance, which generally requires having lived in the UK for the last five years. All successful applicants will also undergo a mandatory BPSS check. • Applicants must meet any/all requirements of Export Compliance Regulations including UK and ITAR regulations. • All candidates must possess the current, legal right to work in the United Kingdom. Airbus will not be able to offer sponsorship for any employment Visa's. • Undergo and pass additional Police Vetting checks • Undergo and pass additional MOD vetting checks • Occasional need to travel to subcontractors or other Airbus facilities including overseas Data Protection By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. We reserve the right to close this vacancy early should we receive an overwhelming response. After this date the applications will then be reviewed, Feedback will be given and Interviews will be arranged. Please direct any questions relating to this job posting to in the first instance for the attention of the HR Team. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: Airbus Helicopters UK Ltd Employment Type: Permanent - Experience Level: Professional Job Family: Production means/Maintenance By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Job Description: About our team Airbus Helicopters is the world's largest helicopter manufacturer and the company's site at Oxford Airport is Britain's civil helicopter hub. AHUK offers considerable experience in helicopter sales, bespoke completions, maintenance and spares support. Its in-house engineering capabilities include design, customisation, installation, flight-testing and certification, as well as technical support, maintenance, training and the supply of spares for civil and military applications. AHUK is the MoD's chosen provider of helicopters and maintenance for its No.1 Helicopter Flying school (referred to as MFTS) located in RAF Shawbury (Shropshire) and RAF Valley (Anglesey). The Reward: Why Join Airbus? We offer a competitive base salary and a robust suite of benefits designed to support your health, wealth, and lifestyle: • Holiday Allowance: We value loyalty and work-life balance; your annual leave entitlement grows with you, rewarding your commitment with an extra day of leave for each year of service (up to an additional 4 days) • Health: Private Medical Insurance (Bupa). You also have the flexibility to add family members to your policy at an additional cost. Other options include Health-care Cash Schemes and Den-Plan. • Future Wealth: up to 8% Company Pension contribution, when you contribute 6%. Plus Yearly Share Incentive Plans, and Discretionary Group Bonuses. • Everyday Savings: Access to exclusive shopping discounts, including a cashback card to help your money go further. • Lifestyle: Bikes to Work scheme (up to £3,000), Mydrive car purchase scheme, and Technology purchase schemes. • Added Protection: Benefit from Personal Accident Insurance, Health-care Cash Schemes, and professional Financial/Legal advice. • Refer a friend Scheme : We offer a generous Referral Bonus for any successfully placed candidates you recommend to the business. • Inclusive Space: We provide a dedicated Multi-Faith Prayer Room, ensuring a quiet, private space prayer during the day. • Employee Assistance Program (EAP): Your mental health matters. Gain access to 24/7 confidential support, counseling, and resources for both your professional and personal life. • The Canteen Hub: A dedicated space to take a break and recharge, featuring on-site vending machines for quick snacks and refreshments. • Fuel Your Day: Enjoy free tea and coffee throughout the day, because sometimes the best ideas happen over a fresh brew. The Opportunity As the Deputy Regional Manager, you will be responsible for the day-to-day operation of the Regional Engineering Team. As the first point of contact for our customer's AOG and line maintenance needs, your tasks will include liaison with customers and their respective ops teams, co-ordination of the regional engineering team, monitoring and control of deferred defects and husbandry items and liaison with Oxford Base Engineering. Reporting to the Regional Manager, you will also deputise when he is absent to maintain continuity and appropriate liaison with the business and customers. The role is predominantly working from home, however you may be required to attend customer facilities, Airbus locations and potential overseas trips at the request of the company / customer. Main Responsibilities Effectively plan line maintenance activities in liaison with the customer, planning and AHUK Customer support teams. Supervise and manage a nationwide engineering support network Maintain the line planner and availability record sheets Prepare and provision spare parts, workpacks and engineers to task Monitor and control the deferred defects, husbandry defects and technical queries when applicable Dependably deputise for the Regional Manager during periods of absence to maintain continuity Work with the Regional Manager to react to AOG's and unplanned emergent work Carry out staff competency assessments when required Attend customer sites when required Liaise with Oxford Base engineering teams pre and post base maintenance interventions for effective handovers Assist the Regional manager with Line station oversight and customer liaison activities when required. Ensure adherence to company policy and procedure Ensure compliance to regulation and assist with audits as required Assist with the investigation and rectification of non-conformances. Knowledge & Skills Essential 5+ years experience on Airbus Helicopters products Troubleshooting experience Understanding of Part 145 and Part CAMO regulations Experience of both line and base maintenance requirements of Airbus Helicopters products Customer liaison experience Exposure to a variety of customer types Mission and role equipment knowledge Desirable Operational planning experience CAMO experience Line station management SAP and Envision familiarity Education, Qualifications or Training Essential B1.3 or B2 UKCAA Part 66 Licence with Airbus Helicopters type ratings (At least EC135 and H145) Driving license Desirable C rated UKCAA Part 66 Dual rated B1.3 and B2 BEng or BSc in Engineering or similar Additional requirements • This position is subject to National Security Vetting. Candidates must be able to obtain SC clearance, which generally requires having lived in the UK for the last five years. All successful applicants will also undergo a mandatory BPSS check. • Applicants must meet any/all requirements of Export Compliance Regulations including UK and ITAR regulations. • All candidates must possess the current, legal right to work in the United Kingdom. Airbus will not be able to offer sponsorship for any employment Visa's. • Undergo and pass additional Police Vetting checks • Undergo and pass additional MOD vetting checks • Occasional need to travel to subcontractors or other Airbus facilities including overseas Data Protection By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. We reserve the right to close this vacancy early should we receive an overwhelming response. After this date the applications will then be reviewed, Feedback will be given and Interviews will be arranged. Please direct any questions relating to this job posting to in the first instance for the attention of the HR Team. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: Airbus Helicopters UK Ltd Employment Type: Permanent - Experience Level: Professional Job Family: Production means/Maintenance By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Jun 22, 2026
Full time
Job Description: About our team Airbus Helicopters is the world's largest helicopter manufacturer and the company's site at Oxford Airport is Britain's civil helicopter hub. AHUK offers considerable experience in helicopter sales, bespoke completions, maintenance and spares support. Its in-house engineering capabilities include design, customisation, installation, flight-testing and certification, as well as technical support, maintenance, training and the supply of spares for civil and military applications. AHUK is the MoD's chosen provider of helicopters and maintenance for its No.1 Helicopter Flying school (referred to as MFTS) located in RAF Shawbury (Shropshire) and RAF Valley (Anglesey). The Reward: Why Join Airbus? We offer a competitive base salary and a robust suite of benefits designed to support your health, wealth, and lifestyle: • Holiday Allowance: We value loyalty and work-life balance; your annual leave entitlement grows with you, rewarding your commitment with an extra day of leave for each year of service (up to an additional 4 days) • Health: Private Medical Insurance (Bupa). You also have the flexibility to add family members to your policy at an additional cost. Other options include Health-care Cash Schemes and Den-Plan. • Future Wealth: up to 8% Company Pension contribution, when you contribute 6%. Plus Yearly Share Incentive Plans, and Discretionary Group Bonuses. • Everyday Savings: Access to exclusive shopping discounts, including a cashback card to help your money go further. • Lifestyle: Bikes to Work scheme (up to £3,000), Mydrive car purchase scheme, and Technology purchase schemes. • Added Protection: Benefit from Personal Accident Insurance, Health-care Cash Schemes, and professional Financial/Legal advice. • Refer a friend Scheme : We offer a generous Referral Bonus for any successfully placed candidates you recommend to the business. • Inclusive Space: We provide a dedicated Multi-Faith Prayer Room, ensuring a quiet, private space prayer during the day. • Employee Assistance Program (EAP): Your mental health matters. Gain access to 24/7 confidential support, counseling, and resources for both your professional and personal life. • The Canteen Hub: A dedicated space to take a break and recharge, featuring on-site vending machines for quick snacks and refreshments. • Fuel Your Day: Enjoy free tea and coffee throughout the day, because sometimes the best ideas happen over a fresh brew. The Opportunity As the Deputy Regional Manager, you will be responsible for the day-to-day operation of the Regional Engineering Team. As the first point of contact for our customer's AOG and line maintenance needs, your tasks will include liaison with customers and their respective ops teams, co-ordination of the regional engineering team, monitoring and control of deferred defects and husbandry items and liaison with Oxford Base Engineering. Reporting to the Regional Manager, you will also deputise when he is absent to maintain continuity and appropriate liaison with the business and customers. The role is predominantly working from home, however you may be required to attend customer facilities, Airbus locations and potential overseas trips at the request of the company / customer. Main Responsibilities Effectively plan line maintenance activities in liaison with the customer, planning and AHUK Customer support teams. Supervise and manage a nationwide engineering support network Maintain the line planner and availability record sheets Prepare and provision spare parts, workpacks and engineers to task Monitor and control the deferred defects, husbandry defects and technical queries when applicable Dependably deputise for the Regional Manager during periods of absence to maintain continuity Work with the Regional Manager to react to AOG's and unplanned emergent work Carry out staff competency assessments when required Attend customer sites when required Liaise with Oxford Base engineering teams pre and post base maintenance interventions for effective handovers Assist the Regional manager with Line station oversight and customer liaison activities when required. Ensure adherence to company policy and procedure Ensure compliance to regulation and assist with audits as required Assist with the investigation and rectification of non-conformances. Knowledge & Skills Essential 5+ years experience on Airbus Helicopters products Troubleshooting experience Understanding of Part 145 and Part CAMO regulations Experience of both line and base maintenance requirements of Airbus Helicopters products Customer liaison experience Exposure to a variety of customer types Mission and role equipment knowledge Desirable Operational planning experience CAMO experience Line station management SAP and Envision familiarity Education, Qualifications or Training Essential B1.3 or B2 UKCAA Part 66 Licence with Airbus Helicopters type ratings (At least EC135 and H145) Driving license Desirable C rated UKCAA Part 66 Dual rated B1.3 and B2 BEng or BSc in Engineering or similar Additional requirements • This position is subject to National Security Vetting. Candidates must be able to obtain SC clearance, which generally requires having lived in the UK for the last five years. All successful applicants will also undergo a mandatory BPSS check. • Applicants must meet any/all requirements of Export Compliance Regulations including UK and ITAR regulations. • All candidates must possess the current, legal right to work in the United Kingdom. Airbus will not be able to offer sponsorship for any employment Visa's. • Undergo and pass additional Police Vetting checks • Undergo and pass additional MOD vetting checks • Occasional need to travel to subcontractors or other Airbus facilities including overseas Data Protection By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. We reserve the right to close this vacancy early should we receive an overwhelming response. After this date the applications will then be reviewed, Feedback will be given and Interviews will be arranged. Please direct any questions relating to this job posting to in the first instance for the attention of the HR Team. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: Airbus Helicopters UK Ltd Employment Type: Permanent - Experience Level: Professional Job Family: Production means/Maintenance By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Job Description: About our team Airbus Helicopters is the world's largest helicopter manufacturer and the company's site at Oxford Airport is Britain's civil helicopter hub. AHUK offers considerable experience in helicopter sales, bespoke completions, maintenance and spares support. Its in-house engineering capabilities include design, customisation, installation, flight-testing and certification, as well as technical support, maintenance, training and the supply of spares for civil and military applications. AHUK is the MoD's chosen provider of helicopters and maintenance for its No.1 Helicopter Flying school (referred to as MFTS) located in RAF Shawbury (Shropshire) and RAF Valley (Anglesey). The Reward: Why Join Airbus? We offer a competitive base salary and a robust suite of benefits designed to support your health, wealth, and lifestyle: • Holiday Allowance: We value loyalty and work-life balance; your annual leave entitlement grows with you, rewarding your commitment with an extra day of leave for each year of service (up to an additional 4 days) • Health: Private Medical Insurance (Bupa). You also have the flexibility to add family members to your policy at an additional cost. Other options include Health-care Cash Schemes and Den-Plan. • Future Wealth: up to 8% Company Pension contribution, when you contribute 6%. Plus Yearly Share Incentive Plans, and Discretionary Group Bonuses. • Everyday Savings: Access to exclusive shopping discounts, including a cashback card to help your money go further. • Lifestyle: Bikes to Work scheme (up to £3,000), Mydrive car purchase scheme, and Technology purchase schemes. • Added Protection: Benefit from Personal Accident Insurance, Health-care Cash Schemes, and professional Financial/Legal advice. • Refer a friend Scheme : We offer a generous Referral Bonus for any successfully placed candidates you recommend to the business. • Inclusive Space: We provide a dedicated Multi-Faith Prayer Room, ensuring a quiet, private space prayer during the day. • Employee Assistance Program (EAP): Your mental health matters. Gain access to 24/7 confidential support, counseling, and resources for both your professional and personal life. • The Canteen Hub: A dedicated space to take a break and recharge, featuring on-site vending machines for quick snacks and refreshments. • Fuel Your Day: Enjoy free tea and coffee throughout the day, because sometimes the best ideas happen over a fresh brew. The Opportunity As the Deputy Regional Manager, you will be responsible for the day-to-day operation of the Regional Engineering Team. As the first point of contact for our customer's AOG and line maintenance needs, your tasks will include liaison with customers and their respective ops teams, co-ordination of the regional engineering team, monitoring and control of deferred defects and husbandry items and liaison with Oxford Base Engineering. Reporting to the Regional Manager, you will also deputise when he is absent to maintain continuity and appropriate liaison with the business and customers. The role is predominantly working from home, however you may be required to attend customer facilities, Airbus locations and potential overseas trips at the request of the company / customer. Main Responsibilities Effectively plan line maintenance activities in liaison with the customer, planning and AHUK Customer support teams. Supervise and manage a nationwide engineering support network Maintain the line planner and availability record sheets Prepare and provision spare parts, workpacks and engineers to task Monitor and control the deferred defects, husbandry defects and technical queries when applicable Dependably deputise for the Regional Manager during periods of absence to maintain continuity Work with the Regional Manager to react to AOG's and unplanned emergent work Carry out staff competency assessments when required Attend customer sites when required Liaise with Oxford Base engineering teams pre and post base maintenance interventions for effective handovers Assist the Regional manager with Line station oversight and customer liaison activities when required. Ensure adherence to company policy and procedure Ensure compliance to regulation and assist with audits as required Assist with the investigation and rectification of non-conformances. Knowledge & Skills Essential 5+ years experience on Airbus Helicopters products Troubleshooting experience Understanding of Part 145 and Part CAMO regulations Experience of both line and base maintenance requirements of Airbus Helicopters products Customer liaison experience Exposure to a variety of customer types Mission and role equipment knowledge Desirable Operational planning experience CAMO experience Line station management SAP and Envision familiarity Education, Qualifications or Training Essential B1.3 or B2 UKCAA Part 66 Licence with Airbus Helicopters type ratings (At least EC135 and H145) Driving license Desirable C rated UKCAA Part 66 Dual rated B1.3 and B2 BEng or BSc in Engineering or similar Additional requirements • This position is subject to National Security Vetting. Candidates must be able to obtain SC clearance, which generally requires having lived in the UK for the last five years. All successful applicants will also undergo a mandatory BPSS check. • Applicants must meet any/all requirements of Export Compliance Regulations including UK and ITAR regulations. • All candidates must possess the current, legal right to work in the United Kingdom. Airbus will not be able to offer sponsorship for any employment Visa's. • Undergo and pass additional Police Vetting checks • Undergo and pass additional MOD vetting checks • Occasional need to travel to subcontractors or other Airbus facilities including overseas Data Protection By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. We reserve the right to close this vacancy early should we receive an overwhelming response. After this date the applications will then be reviewed, Feedback will be given and Interviews will be arranged. Please direct any questions relating to this job posting to in the first instance for the attention of the HR Team. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: Airbus Helicopters UK Ltd Employment Type: Permanent - Experience Level: Professional Job Family: Production means/Maintenance By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Jun 22, 2026
Full time
Job Description: About our team Airbus Helicopters is the world's largest helicopter manufacturer and the company's site at Oxford Airport is Britain's civil helicopter hub. AHUK offers considerable experience in helicopter sales, bespoke completions, maintenance and spares support. Its in-house engineering capabilities include design, customisation, installation, flight-testing and certification, as well as technical support, maintenance, training and the supply of spares for civil and military applications. AHUK is the MoD's chosen provider of helicopters and maintenance for its No.1 Helicopter Flying school (referred to as MFTS) located in RAF Shawbury (Shropshire) and RAF Valley (Anglesey). The Reward: Why Join Airbus? We offer a competitive base salary and a robust suite of benefits designed to support your health, wealth, and lifestyle: • Holiday Allowance: We value loyalty and work-life balance; your annual leave entitlement grows with you, rewarding your commitment with an extra day of leave for each year of service (up to an additional 4 days) • Health: Private Medical Insurance (Bupa). You also have the flexibility to add family members to your policy at an additional cost. Other options include Health-care Cash Schemes and Den-Plan. • Future Wealth: up to 8% Company Pension contribution, when you contribute 6%. Plus Yearly Share Incentive Plans, and Discretionary Group Bonuses. • Everyday Savings: Access to exclusive shopping discounts, including a cashback card to help your money go further. • Lifestyle: Bikes to Work scheme (up to £3,000), Mydrive car purchase scheme, and Technology purchase schemes. • Added Protection: Benefit from Personal Accident Insurance, Health-care Cash Schemes, and professional Financial/Legal advice. • Refer a friend Scheme : We offer a generous Referral Bonus for any successfully placed candidates you recommend to the business. • Inclusive Space: We provide a dedicated Multi-Faith Prayer Room, ensuring a quiet, private space prayer during the day. • Employee Assistance Program (EAP): Your mental health matters. Gain access to 24/7 confidential support, counseling, and resources for both your professional and personal life. • The Canteen Hub: A dedicated space to take a break and recharge, featuring on-site vending machines for quick snacks and refreshments. • Fuel Your Day: Enjoy free tea and coffee throughout the day, because sometimes the best ideas happen over a fresh brew. The Opportunity As the Deputy Regional Manager, you will be responsible for the day-to-day operation of the Regional Engineering Team. As the first point of contact for our customer's AOG and line maintenance needs, your tasks will include liaison with customers and their respective ops teams, co-ordination of the regional engineering team, monitoring and control of deferred defects and husbandry items and liaison with Oxford Base Engineering. Reporting to the Regional Manager, you will also deputise when he is absent to maintain continuity and appropriate liaison with the business and customers. The role is predominantly working from home, however you may be required to attend customer facilities, Airbus locations and potential overseas trips at the request of the company / customer. Main Responsibilities Effectively plan line maintenance activities in liaison with the customer, planning and AHUK Customer support teams. Supervise and manage a nationwide engineering support network Maintain the line planner and availability record sheets Prepare and provision spare parts, workpacks and engineers to task Monitor and control the deferred defects, husbandry defects and technical queries when applicable Dependably deputise for the Regional Manager during periods of absence to maintain continuity Work with the Regional Manager to react to AOG's and unplanned emergent work Carry out staff competency assessments when required Attend customer sites when required Liaise with Oxford Base engineering teams pre and post base maintenance interventions for effective handovers Assist the Regional manager with Line station oversight and customer liaison activities when required. Ensure adherence to company policy and procedure Ensure compliance to regulation and assist with audits as required Assist with the investigation and rectification of non-conformances. Knowledge & Skills Essential 5+ years experience on Airbus Helicopters products Troubleshooting experience Understanding of Part 145 and Part CAMO regulations Experience of both line and base maintenance requirements of Airbus Helicopters products Customer liaison experience Exposure to a variety of customer types Mission and role equipment knowledge Desirable Operational planning experience CAMO experience Line station management SAP and Envision familiarity Education, Qualifications or Training Essential B1.3 or B2 UKCAA Part 66 Licence with Airbus Helicopters type ratings (At least EC135 and H145) Driving license Desirable C rated UKCAA Part 66 Dual rated B1.3 and B2 BEng or BSc in Engineering or similar Additional requirements • This position is subject to National Security Vetting. Candidates must be able to obtain SC clearance, which generally requires having lived in the UK for the last five years. All successful applicants will also undergo a mandatory BPSS check. • Applicants must meet any/all requirements of Export Compliance Regulations including UK and ITAR regulations. • All candidates must possess the current, legal right to work in the United Kingdom. Airbus will not be able to offer sponsorship for any employment Visa's. • Undergo and pass additional Police Vetting checks • Undergo and pass additional MOD vetting checks • Occasional need to travel to subcontractors or other Airbus facilities including overseas Data Protection By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. We reserve the right to close this vacancy early should we receive an overwhelming response. After this date the applications will then be reviewed, Feedback will be given and Interviews will be arranged. Please direct any questions relating to this job posting to in the first instance for the attention of the HR Team. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: Airbus Helicopters UK Ltd Employment Type: Permanent - Experience Level: Professional Job Family: Production means/Maintenance By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
After-Sales Assistant Salary: £30,000 per annum Hours: Monday to Friday, 9:00am - 5:00pm Location: Office-Based Reporting To: Operations Manager About the Role My client is seeking a proactive and customer-focused After-Sales Assistant to join their growing team. This is an excellent opportunity for someone with a plumbing / technical background and strong problem-solving skills who enjoys working closely with customers to deliver exceptional after-sales support. As the primary point of contact for customers following product installation and delivery, you will play a key role in ensuring customer satisfaction, resolving technical issues, coordinating service activities, and supporting the ongoing performance of our products. Key Responsibilities Customer Support & Service Management Act as the main point of contact for customers following product delivery. Manage service requests, customer enquiries, complaints, and technical support queries via telephone and email. Ensure customer issues are resolved efficiently and professionally. Build and maintain positive customer relationships to support long-term customer satisfaction and retention. Technical Support & Troubleshooting Diagnose and resolve mechanical, electrical, or software-related product issues. Provide remote technical assistance and troubleshooting support. Advise customers on product operation, maintenance, and best practices. Spare Parts & Service Coordination Liaise with warehouse and internal teams to arrange replacement parts and service requirements. Maintain accurate records relating to spare parts, service activities, and customer interactions. Documentation & Reporting Process and input service orders onto the ERP system, ensuring customer sales and purchase order information is accurately recorded. Produce service performance reports and assist with root cause analysis investigations. Identify recurring issues and trends to support continuous improvement initiatives. What We're Looking For Technical Knowledge Plumbing experience or knowledge is highly desirable. Understanding of Root Cause Analysis (RCA). Ability to read and interpret technical drawings. Awareness of relevant safety standards and procedures. Experience & Qualifications 2-5 years' experience in an after-sales, service engineering, technical support, or similar role. Previous experience in a customer-facing technical environment is preferred. Key Skills Strong diagnostic and troubleshooting abilities. Excellent verbal and written communication skills. Customer-focused approach with a commitment to delivering outstanding service. Strong organisational and time-management skills. Ability to prepare clear technical reports and documentation. Flexibility to travel to customer sites when required. Performance Measures Success in this role will be measured against: Service response times First-time fix rates Customer satisfaction scores
Jun 20, 2026
Full time
After-Sales Assistant Salary: £30,000 per annum Hours: Monday to Friday, 9:00am - 5:00pm Location: Office-Based Reporting To: Operations Manager About the Role My client is seeking a proactive and customer-focused After-Sales Assistant to join their growing team. This is an excellent opportunity for someone with a plumbing / technical background and strong problem-solving skills who enjoys working closely with customers to deliver exceptional after-sales support. As the primary point of contact for customers following product installation and delivery, you will play a key role in ensuring customer satisfaction, resolving technical issues, coordinating service activities, and supporting the ongoing performance of our products. Key Responsibilities Customer Support & Service Management Act as the main point of contact for customers following product delivery. Manage service requests, customer enquiries, complaints, and technical support queries via telephone and email. Ensure customer issues are resolved efficiently and professionally. Build and maintain positive customer relationships to support long-term customer satisfaction and retention. Technical Support & Troubleshooting Diagnose and resolve mechanical, electrical, or software-related product issues. Provide remote technical assistance and troubleshooting support. Advise customers on product operation, maintenance, and best practices. Spare Parts & Service Coordination Liaise with warehouse and internal teams to arrange replacement parts and service requirements. Maintain accurate records relating to spare parts, service activities, and customer interactions. Documentation & Reporting Process and input service orders onto the ERP system, ensuring customer sales and purchase order information is accurately recorded. Produce service performance reports and assist with root cause analysis investigations. Identify recurring issues and trends to support continuous improvement initiatives. What We're Looking For Technical Knowledge Plumbing experience or knowledge is highly desirable. Understanding of Root Cause Analysis (RCA). Ability to read and interpret technical drawings. Awareness of relevant safety standards and procedures. Experience & Qualifications 2-5 years' experience in an after-sales, service engineering, technical support, or similar role. Previous experience in a customer-facing technical environment is preferred. Key Skills Strong diagnostic and troubleshooting abilities. Excellent verbal and written communication skills. Customer-focused approach with a commitment to delivering outstanding service. Strong organisational and time-management skills. Ability to prepare clear technical reports and documentation. Flexibility to travel to customer sites when required. Performance Measures Success in this role will be measured against: Service response times First-time fix rates Customer satisfaction scores
About The RoleService Engineer working 42.5 hours per week. Responsible to : Aftersales Manager Responsible for : Repair of both customers and stock machines returned from our Store Network. Principle Responsibilities Manage throughput of product in the workshop, to agreed deadlines and quality standards. Ensure that a consistently high level of service is offered to our customers. Have responsibility for effective operation within the service centre including H & S, security, stock management and housekeeping. Ensure that all job cards, spares orders, time sheets and stock notes are completed correctly and on time, and control all administration paperwork. Ensure that all company stock and spare parts are accounted for, and properly recorded when used. Ensure any items that may be needed at short notice are reordered without delay. Provide technical support to staff & customers with accuracy, efficiency & courtesy. Promote good Customer Service practices on the phone, at counter and on customer's premises. Always represent the company in a clean and smart uniform and a courteous manner. Report to senior personnel any breach of security or any act of dishonesty by a member of the public, visitor or member of staff Any other reasonable duties as required. Shared Responsibilities Identification reporting and rectification of any product quality issues with Aftersales Manager Personal training and development in conjunction with Aftersales Manager Development of new systems and work practices with Aftersales Manager Maintain accurate records and identify sources of errors in conjunction with Aftersales Manager Management of Health & Safety issues in conjunction with H & S Manager and Aftersales Manager Limits to Authority Comply with operational practice as determined by Aftersales Manager Comply with H & S regulations as determined by H & S Manager Benefits What you'll get in return for your commitment: Staff Discounts Healthcare Cash plans A company pension scheme Life Cover Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services Discounts on 100's of high street & online brands including restaurants, holidays, and shopping Role specific training and development Proactive promotion of internal candidates Paid Breaks Free Tea & Coffee About The Company Where you'll be working: Machine Mart are the UK's leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With stores nationwide and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth.
Jun 19, 2026
Full time
About The RoleService Engineer working 42.5 hours per week. Responsible to : Aftersales Manager Responsible for : Repair of both customers and stock machines returned from our Store Network. Principle Responsibilities Manage throughput of product in the workshop, to agreed deadlines and quality standards. Ensure that a consistently high level of service is offered to our customers. Have responsibility for effective operation within the service centre including H & S, security, stock management and housekeeping. Ensure that all job cards, spares orders, time sheets and stock notes are completed correctly and on time, and control all administration paperwork. Ensure that all company stock and spare parts are accounted for, and properly recorded when used. Ensure any items that may be needed at short notice are reordered without delay. Provide technical support to staff & customers with accuracy, efficiency & courtesy. Promote good Customer Service practices on the phone, at counter and on customer's premises. Always represent the company in a clean and smart uniform and a courteous manner. Report to senior personnel any breach of security or any act of dishonesty by a member of the public, visitor or member of staff Any other reasonable duties as required. Shared Responsibilities Identification reporting and rectification of any product quality issues with Aftersales Manager Personal training and development in conjunction with Aftersales Manager Development of new systems and work practices with Aftersales Manager Maintain accurate records and identify sources of errors in conjunction with Aftersales Manager Management of Health & Safety issues in conjunction with H & S Manager and Aftersales Manager Limits to Authority Comply with operational practice as determined by Aftersales Manager Comply with H & S regulations as determined by H & S Manager Benefits What you'll get in return for your commitment: Staff Discounts Healthcare Cash plans A company pension scheme Life Cover Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services Discounts on 100's of high street & online brands including restaurants, holidays, and shopping Role specific training and development Proactive promotion of internal candidates Paid Breaks Free Tea & Coffee About The Company Where you'll be working: Machine Mart are the UK's leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With stores nationwide and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth.
Astute's Power Team is partnered with a market-leading Energy from Waste company, to recruit a Sales Manager for their Spare Parts across the UK and Ireland. The Sales Manager role is part of their servicing team. This is a hybrid role, and travel will be required on a regular basis. Starting salary is up to 65,000 + car allowance + bonus + benefits. If you're an experienced Sales Manager, with strong knowledge or background in industrial boilers, the power sector or engineering then upload your CV to apply today. Responsibilities and duties of the Sales Manager role As the Sales Manager - Spare Parts, you will be responsible for: Develop and execute a UK spare parts sales strategy aligned with global business growth objectives. Drive revenue growth and increase market share within the UK spare parts and aftermarket services sector. Build, manage, and strengthen long-term relationships with key customers, stakeholders, and decision-makers. Identify and re-engage lapsed or inactive customers through targeted commercial strategies. Manage the full sales pipeline, from lead generation through to negotiation and contract completion. Conduct market analysis and competitor benchmarking to support commercial positioning and pricing strategies. Collaborate with engineering, service, and commercial teams to deliver integrated customer solutions. Promote value-driven and volume-based commercial models to improve customer retention and profitability. Support customers in improving plant performance and operational efficiency through tailored spare parts solutions. Represent the business as a trusted service partner within the Waste-to-Energy and industrial sectors. Professional qualifications We are looking for someone with the following: Proven experience in spare parts sales, service sales, or key account management roles. Background within Waste-to-Energy, power generation, engineering, or heavy industrial sectors. Strong commercial acumen with a track record of driving revenue growth and customer engagement. Experience working within international or matrix-managed organisations. Excellent communication, negotiation, stakeholder management, and relationship-building skills. Personal Skills The Head of Development - Renewables role would suit someone who is: Results-driven and commercially focused with a proactive approach to business development. Strong interpersonal skills with the ability to build trust and long-term customer relationships. Self-motivated and adaptable, with the ability to work independently and manage multiple priorities. Salary and benefits of the Sales Manager role Starting salary of up to 65,000 Competitive package incl. car allowance and bonus Opportunity to work for a leading energy from waste company () INDPOW Astute People are acting as an employment agency in relation to this vacancy. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We encourage applications from individuals from all backgrounds but candidates must be able to demonstrate their ability to work in the UK. Astute is also committed to the government's Disability Confident Employer initiative. We endeavour to get back to everyone, however, if you have not heard anything after 7 days, please consider your application unsuccessful.
Jun 18, 2026
Full time
Astute's Power Team is partnered with a market-leading Energy from Waste company, to recruit a Sales Manager for their Spare Parts across the UK and Ireland. The Sales Manager role is part of their servicing team. This is a hybrid role, and travel will be required on a regular basis. Starting salary is up to 65,000 + car allowance + bonus + benefits. If you're an experienced Sales Manager, with strong knowledge or background in industrial boilers, the power sector or engineering then upload your CV to apply today. Responsibilities and duties of the Sales Manager role As the Sales Manager - Spare Parts, you will be responsible for: Develop and execute a UK spare parts sales strategy aligned with global business growth objectives. Drive revenue growth and increase market share within the UK spare parts and aftermarket services sector. Build, manage, and strengthen long-term relationships with key customers, stakeholders, and decision-makers. Identify and re-engage lapsed or inactive customers through targeted commercial strategies. Manage the full sales pipeline, from lead generation through to negotiation and contract completion. Conduct market analysis and competitor benchmarking to support commercial positioning and pricing strategies. Collaborate with engineering, service, and commercial teams to deliver integrated customer solutions. Promote value-driven and volume-based commercial models to improve customer retention and profitability. Support customers in improving plant performance and operational efficiency through tailored spare parts solutions. Represent the business as a trusted service partner within the Waste-to-Energy and industrial sectors. Professional qualifications We are looking for someone with the following: Proven experience in spare parts sales, service sales, or key account management roles. Background within Waste-to-Energy, power generation, engineering, or heavy industrial sectors. Strong commercial acumen with a track record of driving revenue growth and customer engagement. Experience working within international or matrix-managed organisations. Excellent communication, negotiation, stakeholder management, and relationship-building skills. Personal Skills The Head of Development - Renewables role would suit someone who is: Results-driven and commercially focused with a proactive approach to business development. Strong interpersonal skills with the ability to build trust and long-term customer relationships. Self-motivated and adaptable, with the ability to work independently and manage multiple priorities. Salary and benefits of the Sales Manager role Starting salary of up to 65,000 Competitive package incl. car allowance and bonus Opportunity to work for a leading energy from waste company () INDPOW Astute People are acting as an employment agency in relation to this vacancy. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We encourage applications from individuals from all backgrounds but candidates must be able to demonstrate their ability to work in the UK. Astute is also committed to the government's Disability Confident Employer initiative. We endeavour to get back to everyone, however, if you have not heard anything after 7 days, please consider your application unsuccessful.
Euro Projects Recruitment
Bromsgrove, Worcestershire
Sales Manager Gas Engineering Spare Parts Location: Worcestershire Working pattern: Mainly Internal Sales / office based, with occasional customer visits Salary: £45,000 basic + sales bonus Benefits: Pension, 24 days holiday + Bank Holidays Sales Manager opportunity with an established commercial gas engineering business in Worcestershire, specialising in industrial and commercial gas fired equipment click apply for full job details
Jun 18, 2026
Full time
Sales Manager Gas Engineering Spare Parts Location: Worcestershire Working pattern: Mainly Internal Sales / office based, with occasional customer visits Salary: £45,000 basic + sales bonus Benefits: Pension, 24 days holiday + Bank Holidays Sales Manager opportunity with an established commercial gas engineering business in Worcestershire, specialising in industrial and commercial gas fired equipment click apply for full job details
SF Partners are recruiting for a Spare Parts Sales Specialist (Sales Admin) for a business based in Coventry (CV7) Temp to perm c£18 per hour (£33,000 - £38,000) Must have SAP experience Your core tasks will include: Spare Parts Quoting & Order Fulfilment - Prepare accurate and timely spare parts quotations for UK & Ireland customers using the ERP system - Process spare parts and service-related orders for UK & Ireland customers using the ERP system - Coordinate customer returns, repairs, invoicing, and credit processes via ERP - Proactively monitor and manage open orders to ensure ontime delivery - Expedite sales order backlog to maximise billing output Customer Service - Maintain and build strong relationships with our customers/suppliers to ensure satisfaction - Provide high-quality, responsive customer service across all forms of communication channels in line with SLA's E-Store & Sales Initiatives - Support customer engagement through the E-Store strategy - Assist customer onboarding to the E-Store digital platform - Collaborate with the European team to enhance transactional efficiency Inventory Control & Availability - Monitor local stock levels and backorders, proactively addressing shortages or risks - Optimise inventory levels to meet customer demands Process Improvement / KPI's / General - Drive improvements in quoting, order processing and customer service processes - Ensure adherence to established processes, standards, and SLA's - Assess and maintain clarity of SLA's, including terms and performance timelines and compliance - Track and report on key aftersales performance KPI's - Work collaboratively across all departments to support business objectives - Any other related duties, as required by the Spare Parts Manager, and such other duties as are within the scope of the job purpose, the title of the post and its grading Your profile: Experience & Education - Minimum 4 years' experience in aftersales or a similar role - Sales Admin / Sales / Customer Service - Experience using ERP systems (ideally SAP S/4HANA & JDEdwards) & Microsoft 365 applications - Back-office quoting experience in a technical or industrial B2B environment (desirable) Skills - Excellent communication skills with strong commercial awareness and a customer-focused approach - An inquisitive mindset with a proactive and persistent approach to resolving customer and system-based challenges, with the ability to prioritise effectively - Strong analytical and complex problem-solving skills - Effective collaborator across cross-functional teams - Adaptable and resilient, with the ability to perform under pressure and in a fast-paced environment
Jun 18, 2026
Seasonal
SF Partners are recruiting for a Spare Parts Sales Specialist (Sales Admin) for a business based in Coventry (CV7) Temp to perm c£18 per hour (£33,000 - £38,000) Must have SAP experience Your core tasks will include: Spare Parts Quoting & Order Fulfilment - Prepare accurate and timely spare parts quotations for UK & Ireland customers using the ERP system - Process spare parts and service-related orders for UK & Ireland customers using the ERP system - Coordinate customer returns, repairs, invoicing, and credit processes via ERP - Proactively monitor and manage open orders to ensure ontime delivery - Expedite sales order backlog to maximise billing output Customer Service - Maintain and build strong relationships with our customers/suppliers to ensure satisfaction - Provide high-quality, responsive customer service across all forms of communication channels in line with SLA's E-Store & Sales Initiatives - Support customer engagement through the E-Store strategy - Assist customer onboarding to the E-Store digital platform - Collaborate with the European team to enhance transactional efficiency Inventory Control & Availability - Monitor local stock levels and backorders, proactively addressing shortages or risks - Optimise inventory levels to meet customer demands Process Improvement / KPI's / General - Drive improvements in quoting, order processing and customer service processes - Ensure adherence to established processes, standards, and SLA's - Assess and maintain clarity of SLA's, including terms and performance timelines and compliance - Track and report on key aftersales performance KPI's - Work collaboratively across all departments to support business objectives - Any other related duties, as required by the Spare Parts Manager, and such other duties as are within the scope of the job purpose, the title of the post and its grading Your profile: Experience & Education - Minimum 4 years' experience in aftersales or a similar role - Sales Admin / Sales / Customer Service - Experience using ERP systems (ideally SAP S/4HANA & JDEdwards) & Microsoft 365 applications - Back-office quoting experience in a technical or industrial B2B environment (desirable) Skills - Excellent communication skills with strong commercial awareness and a customer-focused approach - An inquisitive mindset with a proactive and persistent approach to resolving customer and system-based challenges, with the ability to prioritise effectively - Strong analytical and complex problem-solving skills - Effective collaborator across cross-functional teams - Adaptable and resilient, with the ability to perform under pressure and in a fast-paced environment
Job Description About the Role As an LCS Tender & Project Manager , you will act as the primary focal point for lifecycle service opportunities and assigned projects, supporting both the tendering and execution phases. You will be responsible for developing customer proposals, coordinating tender submissions, managing project delivery, and ensuring equipment is successfully commissioned, supported, and optimised throughout its operational life. Working closely with sales, engineering, operations, supply chain, digital solutions, finance, and customer stakeholders, you will ensure commercially competitive proposals are developed and that awarded projects are delivered safely, efficiently, and in accordance with customer requirements. Key Responsibilities Coordinate lifecycle service activities across assigned projects Act as primary contact for customers and internal stakeholders Support commissioning, start-up, and operational performance Coordinate engineering, operations, and technical support activities Monitor service KPIs and project delivery performance Support spare parts planning and service readiness Coordinate customer training and operational support Support digital monitoring and remote operations solutions Provide regular project reporting and updates Ensure compliance with HSEQ standards Tendering & Commercial Responsibilities Lead the preparation and submission of lifecycle service tenders, proposals, and quotations Review customer ITTs, RFQs, and service requirements Develop cost estimates, pricing models, and service delivery plans Coordinate inputs from engineering, operations, supply chain, and finance teams during tender preparation Support commercial reviews, risk assessments, and contract negotiations Identify project risks and develop mitigation strategies during both tender and execution phases Manage project handover from tender award through execution and service delivery Monitor project budgets, revenue forecasts, margins, and financial performance Support continuous improvement of tendering processes and project execution methodologies Qualifications & Skills Essential Experience in project management, lifecycle services, or service delivery environments Experience preparing tenders, proposals, quotations, or commercial submissions Strong stakeholder management and customer relationship skills Ability to coordinate cross-functional teams across multiple disciplines Strong organisational, planning, and problem-solving skills Commercial awareness with experience in budgeting, forecasting, and cost control Excellent written and verbal communication skills Desirable Degree-qualified in Engineering, Business, Project Management, or a related discipline Experience within Oil & Gas, Energy, Offshore, Marine, or Industrial sectors Knowledge of commissioning, operations support, or aftermarket services Understanding of contract management and commercial negotiations Experience with ERP and business systems such as SAP, Oracle, JD Edwards, Salesforce, or similar Project Management certification (PMP, PRINCE2, APM, or equivalent) Why Join Us Join our Global Family At NOV, you will be part of a global organisation committed to innovation, operational excellence, and developing the technologies that power the world's energy industry. We value collaboration, integrity, safety, and continuous improvement, providing employees with opportunities to grow their careers while contributing to meaningful projects that make a real impact. At NOV, we are committed to supporting your personal, financial, and professional wellbeing. Our comprehensive benefits package includes: Health & Wellbeing • Private Medical Insurance • Employee Assistance Programme (EAP) Finance & Protection • Pension Plan • Income Protection • Life Assurance • Personal Accident Coverage Flexible Benefits (via salary sacrifice options for you and your family) • Dental Insurance • Healthcare Cash Plan • Partner Life Assurance • Critical Illness Cover • Retail Vouchers • Gym Membership • Cycle to Work Scheme Travel Insurance About Us Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success. We Power the Industry that Powers the World Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success-now and in the future. Global Family We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work. Purposeful Innovation Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better. Service Above All This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget. About the Team
Jun 12, 2026
Full time
Job Description About the Role As an LCS Tender & Project Manager , you will act as the primary focal point for lifecycle service opportunities and assigned projects, supporting both the tendering and execution phases. You will be responsible for developing customer proposals, coordinating tender submissions, managing project delivery, and ensuring equipment is successfully commissioned, supported, and optimised throughout its operational life. Working closely with sales, engineering, operations, supply chain, digital solutions, finance, and customer stakeholders, you will ensure commercially competitive proposals are developed and that awarded projects are delivered safely, efficiently, and in accordance with customer requirements. Key Responsibilities Coordinate lifecycle service activities across assigned projects Act as primary contact for customers and internal stakeholders Support commissioning, start-up, and operational performance Coordinate engineering, operations, and technical support activities Monitor service KPIs and project delivery performance Support spare parts planning and service readiness Coordinate customer training and operational support Support digital monitoring and remote operations solutions Provide regular project reporting and updates Ensure compliance with HSEQ standards Tendering & Commercial Responsibilities Lead the preparation and submission of lifecycle service tenders, proposals, and quotations Review customer ITTs, RFQs, and service requirements Develop cost estimates, pricing models, and service delivery plans Coordinate inputs from engineering, operations, supply chain, and finance teams during tender preparation Support commercial reviews, risk assessments, and contract negotiations Identify project risks and develop mitigation strategies during both tender and execution phases Manage project handover from tender award through execution and service delivery Monitor project budgets, revenue forecasts, margins, and financial performance Support continuous improvement of tendering processes and project execution methodologies Qualifications & Skills Essential Experience in project management, lifecycle services, or service delivery environments Experience preparing tenders, proposals, quotations, or commercial submissions Strong stakeholder management and customer relationship skills Ability to coordinate cross-functional teams across multiple disciplines Strong organisational, planning, and problem-solving skills Commercial awareness with experience in budgeting, forecasting, and cost control Excellent written and verbal communication skills Desirable Degree-qualified in Engineering, Business, Project Management, or a related discipline Experience within Oil & Gas, Energy, Offshore, Marine, or Industrial sectors Knowledge of commissioning, operations support, or aftermarket services Understanding of contract management and commercial negotiations Experience with ERP and business systems such as SAP, Oracle, JD Edwards, Salesforce, or similar Project Management certification (PMP, PRINCE2, APM, or equivalent) Why Join Us Join our Global Family At NOV, you will be part of a global organisation committed to innovation, operational excellence, and developing the technologies that power the world's energy industry. We value collaboration, integrity, safety, and continuous improvement, providing employees with opportunities to grow their careers while contributing to meaningful projects that make a real impact. At NOV, we are committed to supporting your personal, financial, and professional wellbeing. Our comprehensive benefits package includes: Health & Wellbeing • Private Medical Insurance • Employee Assistance Programme (EAP) Finance & Protection • Pension Plan • Income Protection • Life Assurance • Personal Accident Coverage Flexible Benefits (via salary sacrifice options for you and your family) • Dental Insurance • Healthcare Cash Plan • Partner Life Assurance • Critical Illness Cover • Retail Vouchers • Gym Membership • Cycle to Work Scheme Travel Insurance About Us Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success. We Power the Industry that Powers the World Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success-now and in the future. Global Family We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work. Purposeful Innovation Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better. Service Above All This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget. About the Team
NMS Recruit are seeking an experienced Field Service Project Manager to join a leading OEM in the marine and power generation sector. You will be responsible for the day-to-day management and delivery of customer service orders, customer contracts, and LTSA's (Long-Term Service Agreements), including technical and commercial aspects for UK and overseas service orders and contracts. This role involves overseeing planning, execution, and invoicing to ensure successful delivery within budget, compliance, and customer satisfaction.Responsibilities Management of all aspects of customer field service orders (the contract) from planning through to final invoicing to ensure execution in line with the order/contract and managing all commercial requirements which includes but not limited to:Managing Customers & Interfaces Act as the first point of contact for customers regarding service orders, contracts, spares, repairs, and upgrades. Ensure clear and effective communication with internal and external stakeholders throughout the contract lifecycle. Attend customer site visits and commercial meetings as required to maintain relationships and ensure alignment. Managing Enquiries & Quotations Evaluate and assess initial enquiries, collaborating with internal teams. Prepare detailed quotations, including tender approval documents with cost and margin considerations, delivery plans, and risk mitigation strategies. Present bids to customers positively and enthusiastically, ensuring alignment with business objectives. Mobilising, Delivering & Maintaining Projects Coordinate and manage all relevant activities between internal/external customers, sub-contractors, and field engineers. Identify and manage spare parts requirements and sub-contract supply for project activities. Ensure projects are executed safely, on time, and within budget while adhering to company policies and regulatory requirements. Improving Order Intake Identify opportunities for emergent works and support growth strategies. Work closely with customers to understand their needs and propose cost-effective solutions Internal Reporting Maintain accurate records and manage orders on internal systems, SAP and Job Register. Provide weekly and monthly reports on KPIs, forecasts, and financial performance to the Head of Field Service. Support the upkeep of systems for order intake and revenue forecasting Managing Project Finances Oversee cost management of orders to achieve agreed margins. Ensure final costings and accurate invoicing in collaboration with the Finance Department. Risk & Issue Management Identify and address risks/issues early in the contract lifecycle. Maintain and update risk/issue registers with mitigation strategies Essential Experience Demonstrated experience in order/contract management for field and customer service contracts. Engineering background with at least 5 years of related experience in field service for large industrial/marine mechanical equipment, or renewables, industrial manufacturing. oil & gas, turbomachinery industries. Commercial awareness, including preparation of orders, contract terms, and invoicing. Proficiency in engineering management systems such as SAP. Microsoft Office suite. Strong understanding of technical, commercial, and financial aspects of field service businesses Clean UK Driving License UK Passport Willing to travel within the UK and overseas to visit customer sites Desirable Experience Experience in aftermarket services and sales. Proficient in MS projects or other similar tools HND/Degree in a relevant engineering or technical field or comparable vocational education with significant work experience. Project management certifications (e.g., PRINCE2 or APMP) are desirable Benefits Up to £60,000 DOE 28 days holiday plus bank holidays Hyrbrid working with flexi time Birthday off Enhanced Pension scheme Additional benefits Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
Oct 08, 2025
Full time
NMS Recruit are seeking an experienced Field Service Project Manager to join a leading OEM in the marine and power generation sector. You will be responsible for the day-to-day management and delivery of customer service orders, customer contracts, and LTSA's (Long-Term Service Agreements), including technical and commercial aspects for UK and overseas service orders and contracts. This role involves overseeing planning, execution, and invoicing to ensure successful delivery within budget, compliance, and customer satisfaction.Responsibilities Management of all aspects of customer field service orders (the contract) from planning through to final invoicing to ensure execution in line with the order/contract and managing all commercial requirements which includes but not limited to:Managing Customers & Interfaces Act as the first point of contact for customers regarding service orders, contracts, spares, repairs, and upgrades. Ensure clear and effective communication with internal and external stakeholders throughout the contract lifecycle. Attend customer site visits and commercial meetings as required to maintain relationships and ensure alignment. Managing Enquiries & Quotations Evaluate and assess initial enquiries, collaborating with internal teams. Prepare detailed quotations, including tender approval documents with cost and margin considerations, delivery plans, and risk mitigation strategies. Present bids to customers positively and enthusiastically, ensuring alignment with business objectives. Mobilising, Delivering & Maintaining Projects Coordinate and manage all relevant activities between internal/external customers, sub-contractors, and field engineers. Identify and manage spare parts requirements and sub-contract supply for project activities. Ensure projects are executed safely, on time, and within budget while adhering to company policies and regulatory requirements. Improving Order Intake Identify opportunities for emergent works and support growth strategies. Work closely with customers to understand their needs and propose cost-effective solutions Internal Reporting Maintain accurate records and manage orders on internal systems, SAP and Job Register. Provide weekly and monthly reports on KPIs, forecasts, and financial performance to the Head of Field Service. Support the upkeep of systems for order intake and revenue forecasting Managing Project Finances Oversee cost management of orders to achieve agreed margins. Ensure final costings and accurate invoicing in collaboration with the Finance Department. Risk & Issue Management Identify and address risks/issues early in the contract lifecycle. Maintain and update risk/issue registers with mitigation strategies Essential Experience Demonstrated experience in order/contract management for field and customer service contracts. Engineering background with at least 5 years of related experience in field service for large industrial/marine mechanical equipment, or renewables, industrial manufacturing. oil & gas, turbomachinery industries. Commercial awareness, including preparation of orders, contract terms, and invoicing. Proficiency in engineering management systems such as SAP. Microsoft Office suite. Strong understanding of technical, commercial, and financial aspects of field service businesses Clean UK Driving License UK Passport Willing to travel within the UK and overseas to visit customer sites Desirable Experience Experience in aftermarket services and sales. Proficient in MS projects or other similar tools HND/Degree in a relevant engineering or technical field or comparable vocational education with significant work experience. Project management certifications (e.g., PRINCE2 or APMP) are desirable Benefits Up to £60,000 DOE 28 days holiday plus bank holidays Hyrbrid working with flexi time Birthday off Enhanced Pension scheme Additional benefits Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
Hayley Dexis has an exciting opportunity available for a self-motivated Onsite Support person to join our well-established and experienced team based at our customer site in Sherburn, Malton . You will join us on a full time, permanent basis and in return, you will receive a competitive salary and have access to a range of benefits. Hayley Dexis is the largest independent distributor of engineering products and consumables (hydraulics, bearings, fasteners, fluid power, PPE, tools, lubricants etc) in the UK. With a commitment to innovation and excellence, we provide cutting-edge solutions to our clients across various industries, ensuring the efficient and reliable operation of fluid power systems. We are an equal opportunities employer, currently employing over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service. About the Onsite Support role The onsite support role is based within our customer site. Reporting to the Onsite Manager you will be based within the engineering office working collaboratively with the customers engineering team. The role has a broad range of responsibilities from managing the stores, stock control, sourcing and ordering spare parts, managing deliveries, dealing with ad hoc parts requests and emailing requests for quotes for the customer. You ll need to be a confident communicator in dealing and managing the customer, being the face of Hayley on-site. The ideal candidate with have a good mix of warehousing and / or stores experience with stock checking experience, coupled with excellent computer skills. An engineering background or manufacturing sector background is preferable. Working Hours: 40 hours per week Monday to Friday. 8:30am 17:00pm Key responsibilities as our Onsite Support Assist in raising sales orders for the onsite customer. Liaising with the customer on requirements or concerns raised. Carry out daily/weekly stock checks to reflect the requirements of the Contract. Manage workshop consumables, i.e. Fasteners, Air Fittings etc. Assist engineers in issuing spares required from the Stores. Add new items to stock as required, label products and stores racking to suit. Book in all deliveries on the required systems and put the spares away in the stores or allocated order collection points for engineers. What we're looking for in our Onsite Support person Engineering or manufacturing sector experience preferable Warehousing / Stores background with stock checking experience Full driving licence is preferable. Customer-focused, driven to provide consistently high levels of service. Good level of computer skills, including Microsoft Office. Good level of communication and numerical skills. Ability to prioritise workload and time management. What you ll get in return From 23 days annual leave (plus public/bank holidays) increased with length of service. Training provided through our own Hayley Academy. Company pension (if eligible). Life Assurance cover (x2 salary). Invitation to healthcare schemes. Wellness programmes. Uniform and PPE provided. Excellent opportunities and career prospects available. The recruitment process. Adverts will close on Sunday 19th October (we will extend should this be required) Process; Initial Screening Ongoing throughout advertising window. Teams / Video Interview with our Talent Acquisition Partner W/C 19th Oct Face to face final stage interview W/C 27th Oct Candidates selected for final stage interview will be asked to prepare for an interview lasting 1 hour focused on skills, knowledge, experience and motivations. Finally We know sometimes you might feel that you don't meet the criteria or have a question that you would like to ask - we're here to help so please ask us! You can contact us here; (url removed) We aim to get back to everyone that applies and are super keen to speak to talented people for upcoming positions. Please inform our careers team if you require any adjustments throughout the recruitment process. Don t miss out on this fantastic opportunity to join the team at Hayley Group please click apply now to become our Onsite Support person- we'd love to hear from you!
Oct 06, 2025
Full time
Hayley Dexis has an exciting opportunity available for a self-motivated Onsite Support person to join our well-established and experienced team based at our customer site in Sherburn, Malton . You will join us on a full time, permanent basis and in return, you will receive a competitive salary and have access to a range of benefits. Hayley Dexis is the largest independent distributor of engineering products and consumables (hydraulics, bearings, fasteners, fluid power, PPE, tools, lubricants etc) in the UK. With a commitment to innovation and excellence, we provide cutting-edge solutions to our clients across various industries, ensuring the efficient and reliable operation of fluid power systems. We are an equal opportunities employer, currently employing over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service. About the Onsite Support role The onsite support role is based within our customer site. Reporting to the Onsite Manager you will be based within the engineering office working collaboratively with the customers engineering team. The role has a broad range of responsibilities from managing the stores, stock control, sourcing and ordering spare parts, managing deliveries, dealing with ad hoc parts requests and emailing requests for quotes for the customer. You ll need to be a confident communicator in dealing and managing the customer, being the face of Hayley on-site. The ideal candidate with have a good mix of warehousing and / or stores experience with stock checking experience, coupled with excellent computer skills. An engineering background or manufacturing sector background is preferable. Working Hours: 40 hours per week Monday to Friday. 8:30am 17:00pm Key responsibilities as our Onsite Support Assist in raising sales orders for the onsite customer. Liaising with the customer on requirements or concerns raised. Carry out daily/weekly stock checks to reflect the requirements of the Contract. Manage workshop consumables, i.e. Fasteners, Air Fittings etc. Assist engineers in issuing spares required from the Stores. Add new items to stock as required, label products and stores racking to suit. Book in all deliveries on the required systems and put the spares away in the stores or allocated order collection points for engineers. What we're looking for in our Onsite Support person Engineering or manufacturing sector experience preferable Warehousing / Stores background with stock checking experience Full driving licence is preferable. Customer-focused, driven to provide consistently high levels of service. Good level of computer skills, including Microsoft Office. Good level of communication and numerical skills. Ability to prioritise workload and time management. What you ll get in return From 23 days annual leave (plus public/bank holidays) increased with length of service. Training provided through our own Hayley Academy. Company pension (if eligible). Life Assurance cover (x2 salary). Invitation to healthcare schemes. Wellness programmes. Uniform and PPE provided. Excellent opportunities and career prospects available. The recruitment process. Adverts will close on Sunday 19th October (we will extend should this be required) Process; Initial Screening Ongoing throughout advertising window. Teams / Video Interview with our Talent Acquisition Partner W/C 19th Oct Face to face final stage interview W/C 27th Oct Candidates selected for final stage interview will be asked to prepare for an interview lasting 1 hour focused on skills, knowledge, experience and motivations. Finally We know sometimes you might feel that you don't meet the criteria or have a question that you would like to ask - we're here to help so please ask us! You can contact us here; (url removed) We aim to get back to everyone that applies and are super keen to speak to talented people for upcoming positions. Please inform our careers team if you require any adjustments throughout the recruitment process. Don t miss out on this fantastic opportunity to join the team at Hayley Group please click apply now to become our Onsite Support person- we'd love to hear from you!
Customer Support Executive As a Customer Support Executive, you will act as a key point of contact between customers and internal teams, ensuring a smooth and positive customer experience. You will oversee the end-to-end order process and provide timely, accurate responses to customer enquiries. This role requires excellent communication skills, strong attention to detail, and a collaborative approach to support internal departments and maintain high standards of service. Customer Support Executive Key Responsibilities Coordinate with international customer service teams across different time zones (e.g. US, UK, Germany) to deliver seamless support and consistent communication for global customers. Accurately process and enter customer orders into the ERP system, ensuring correct pricing, lead times, and terms. Issue order acknowledgements within agreed service levels and proactively update customers on order status, maintain accurate and up-to-date customer information within the ERP system (Business Central preferred) and record and track customer interactions, open issues, and follow-ups within the CRM system to support sales and service strategies. Provide professional and prompt support via email, telephone, and online chat, from quotation through to post-shipment assistance. Prepare spare parts quotations and conduct timely follow-ups to secure sales opportunities. Work closely with Regional Sales Managers to share updates, escalate issues, and align on customer needs. Collaborate with Application Engineers to verify technical specifications and finalise order documentation. Coordinate with Operations (Planning, Production, and Logistics teams) to monitor stock levels, manage lead times, and ensure on-time delivery. Liaise with the Engineering team to ensure new items are correctly set up and orders are technically accurate for release. Generate internal status reports and contribute to continuous improvement of customer service processes. Log customer claims in line with the established claims process, ensuring accurate documentation and timely resolution. Undertake additional responsibilities and provide cross-functional support as required. Customer Support Executive Preferred Qualifications & Requirements Bachelor s degree or equivalent work experience preferred. Minimum of 2 years experience in a customer service or sales support role, ideally within a technical or manufacturing environment. Proficiency with MS Office Suite; ERP system experience essential, with CRM knowledge (Business Central / Dynamics 365 preferred). Excellent telephone and email etiquette. Strong verbal and written communication skills with a customer-first approach. Detail-oriented with the ability to manage multiple priorities under tight deadlines. Team-focused, proactive, and able to work independently. Strong problem-solving ability and adaptability in a fast-paced environment. Customer Support Executive Benefits & Hours of Work Salary: up to £30k - £35k (DOE), Hours of work: Mon to Fri 830AM to 430PM, Free onsite parking, Life Assurance & Employee engagement events, Health Cash Plan, Salary sacrifice and Pension - employer contribution 4% PLEASE NOTE THIS IS NOT A SPONSORED JOB, CANDIDATES REQUIRING SPONSORSHIP OR ON A PSW VISA WILL NOT BE CONSIDERED Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies. We are an equal opportunities agency and welcome applicants from all backgrounds. We are acting on behalf of the client as an Employment Agency in relation to this vacancy.
Sep 24, 2025
Full time
Customer Support Executive As a Customer Support Executive, you will act as a key point of contact between customers and internal teams, ensuring a smooth and positive customer experience. You will oversee the end-to-end order process and provide timely, accurate responses to customer enquiries. This role requires excellent communication skills, strong attention to detail, and a collaborative approach to support internal departments and maintain high standards of service. Customer Support Executive Key Responsibilities Coordinate with international customer service teams across different time zones (e.g. US, UK, Germany) to deliver seamless support and consistent communication for global customers. Accurately process and enter customer orders into the ERP system, ensuring correct pricing, lead times, and terms. Issue order acknowledgements within agreed service levels and proactively update customers on order status, maintain accurate and up-to-date customer information within the ERP system (Business Central preferred) and record and track customer interactions, open issues, and follow-ups within the CRM system to support sales and service strategies. Provide professional and prompt support via email, telephone, and online chat, from quotation through to post-shipment assistance. Prepare spare parts quotations and conduct timely follow-ups to secure sales opportunities. Work closely with Regional Sales Managers to share updates, escalate issues, and align on customer needs. Collaborate with Application Engineers to verify technical specifications and finalise order documentation. Coordinate with Operations (Planning, Production, and Logistics teams) to monitor stock levels, manage lead times, and ensure on-time delivery. Liaise with the Engineering team to ensure new items are correctly set up and orders are technically accurate for release. Generate internal status reports and contribute to continuous improvement of customer service processes. Log customer claims in line with the established claims process, ensuring accurate documentation and timely resolution. Undertake additional responsibilities and provide cross-functional support as required. Customer Support Executive Preferred Qualifications & Requirements Bachelor s degree or equivalent work experience preferred. Minimum of 2 years experience in a customer service or sales support role, ideally within a technical or manufacturing environment. Proficiency with MS Office Suite; ERP system experience essential, with CRM knowledge (Business Central / Dynamics 365 preferred). Excellent telephone and email etiquette. Strong verbal and written communication skills with a customer-first approach. Detail-oriented with the ability to manage multiple priorities under tight deadlines. Team-focused, proactive, and able to work independently. Strong problem-solving ability and adaptability in a fast-paced environment. Customer Support Executive Benefits & Hours of Work Salary: up to £30k - £35k (DOE), Hours of work: Mon to Fri 830AM to 430PM, Free onsite parking, Life Assurance & Employee engagement events, Health Cash Plan, Salary sacrifice and Pension - employer contribution 4% PLEASE NOTE THIS IS NOT A SPONSORED JOB, CANDIDATES REQUIRING SPONSORSHIP OR ON A PSW VISA WILL NOT BE CONSIDERED Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies. We are an equal opportunities agency and welcome applicants from all backgrounds. We are acting on behalf of the client as an Employment Agency in relation to this vacancy.
