Job title : Customer Service Agent Salary: £25,000 p/a Location: Nottingham (3 days in the office, 2 days WFH, Monday Friday) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more Are you passionate about delivering outstanding customer experiences? Do you thrive in a fast-paced environment where no two days are the same? We re looking for a proactive and personable Customer Service Advisor to join a growing and supportive team in Nottingham. Join XMA - a leading UK technology solutions company partnering with the biggest names in the industry. Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. Key Responsibilities: Customer Service Agent Answer incoming customer phone calls Respond to customer emails in a professional and timely manner Log, update and manage tickets within the ticketing system Add updates to internal trackers and records Handle and respond to customer complaints Escalate complex or urgent issues to the appropriate team Provide a high standard of customer service at all times Skills and Experience: Customer Service Agent Strong customer service skills Good administrative and organisational skills Confident written and verbal communication Ability to manage multiple tasks and prioritise effectively Comfortable using IT systems and maintaining accurate records Working Pattern: 7.5 working hours per day plus a 1-hour lunch break Shifts between 8:00am and 6:00pm No weekend work Office-based 5 days per week during initial training period Hybrid working available after training, with 3 days in the office and 2 days working from home We re proud to be recognised as a Disability Confident Level 3 Employer the highest level in the UK Government s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role. We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests.
Jun 16, 2026
Full time
Job title : Customer Service Agent Salary: £25,000 p/a Location: Nottingham (3 days in the office, 2 days WFH, Monday Friday) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more Are you passionate about delivering outstanding customer experiences? Do you thrive in a fast-paced environment where no two days are the same? We re looking for a proactive and personable Customer Service Advisor to join a growing and supportive team in Nottingham. Join XMA - a leading UK technology solutions company partnering with the biggest names in the industry. Established in the 80 s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. Key Responsibilities: Customer Service Agent Answer incoming customer phone calls Respond to customer emails in a professional and timely manner Log, update and manage tickets within the ticketing system Add updates to internal trackers and records Handle and respond to customer complaints Escalate complex or urgent issues to the appropriate team Provide a high standard of customer service at all times Skills and Experience: Customer Service Agent Strong customer service skills Good administrative and organisational skills Confident written and verbal communication Ability to manage multiple tasks and prioritise effectively Comfortable using IT systems and maintaining accurate records Working Pattern: 7.5 working hours per day plus a 1-hour lunch break Shifts between 8:00am and 6:00pm No weekend work Office-based 5 days per week during initial training period Hybrid working available after training, with 3 days in the office and 2 days working from home We re proud to be recognised as a Disability Confident Level 3 Employer the highest level in the UK Government s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role. We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests.
Get Staffed Online Recruitment Limited
Croydon, London
Our client is looking for a confident and capable HR Officer to join a fast-paced environment supporting a busy team. This is a varied role combining day-to-day HR administration with advisory support across recruitment, employee relations, performance management, and training. You ll be the first point of contact for HR queries, working closely with managers and staff to ensure smooth, compliant, and people-focused HR operations. Key Responsibilities: Manage recruitment, onboarding, and training coordination. Maintain HR systems and employee records. Support employee relations and performance processes. Assist with payroll changes and contract variations. Promote wellbeing, engagement, and inclusion initiatives. What You ll Bring: CIPD Level 3 or equivalent experience. Solid understanding of employment law and HR practices. Strong communication and organisational skills. Ability to thrive in a busy, fast-moving environment. If you are immediately available and ready for a role where you can make a real impact, our client would love to hear from you. CVs will be reviewed on an ongoing basis and therefore early applications are advised.
Jun 16, 2026
Full time
Our client is looking for a confident and capable HR Officer to join a fast-paced environment supporting a busy team. This is a varied role combining day-to-day HR administration with advisory support across recruitment, employee relations, performance management, and training. You ll be the first point of contact for HR queries, working closely with managers and staff to ensure smooth, compliant, and people-focused HR operations. Key Responsibilities: Manage recruitment, onboarding, and training coordination. Maintain HR systems and employee records. Support employee relations and performance processes. Assist with payroll changes and contract variations. Promote wellbeing, engagement, and inclusion initiatives. What You ll Bring: CIPD Level 3 or equivalent experience. Solid understanding of employment law and HR practices. Strong communication and organisational skills. Ability to thrive in a busy, fast-moving environment. If you are immediately available and ready for a role where you can make a real impact, our client would love to hear from you. CVs will be reviewed on an ongoing basis and therefore early applications are advised.
Customer Service Advisor Temp perm £12.71 per hour Monday Friday 8:30am 5:00pm NG16, Nottingham Job Purpose Our client is seeking a proactive and customer focused After Sales Customer Service Advisor to join their Aftersales team. This is a key position responsible for delivering an exceptional customer experience throughout the ownership journey. The successful candidate will serve as the primary point of contact for customers requiring warranty support, servicing, repairs, technical assistance and general aftersales enquiries. Working closely with workshop controllers, technicians, manufacturers and suppliers, you will ensure customer concerns are handled professionally, efficiently and with a strong customer first approach. Job Duties Act as the first point of contact for customer enquiries via phone, email and in person Manage customer bookings for servicing, repairs, warranty work, inspections and accessory installations Provide regular updates to customers on the progress of repairs, parts and warranty claims Handle warranty claims from initial submission through to completion, including liaison with manufacturers and suppliers Ensure all warranty documentation, service records and customer data are accurate and up to date Coordinate closely with workshop controllers, technicians and service advisors to schedule and prioritise work Monitor job progress and proactively manage delays, communicating clearly with customers at all times Resolve customer queries and complaints in a professional, empathetic,and timely manner Maintain strong relationships with customers to encourage repeat business and referrals Process service-related administration including invoices, job cards, CRM updates and correspondence Ensure service schedules and workshop capacity are aligned with customer expectations Gather and act on customer feedback to improve service quality and satisfaction Support departmental targets including customer satisfaction, retention and turnaround times Identify opportunities to improve internal processes and overall customer journey efficiency Key Skills Previous experience in customer service Strong communication skills Excellent organisational skills and ability to manage multiple ongoing tasks High attention to detail Ability to work calmly and professionally under pressure Positive, professional and dependable attitude Strong problem, solving ability Empathetic and patient when dealing with customer concerns Team player with a proactive mindset Willingness to learn and develop within the role EMA25
Jun 16, 2026
Contractor
Customer Service Advisor Temp perm £12.71 per hour Monday Friday 8:30am 5:00pm NG16, Nottingham Job Purpose Our client is seeking a proactive and customer focused After Sales Customer Service Advisor to join their Aftersales team. This is a key position responsible for delivering an exceptional customer experience throughout the ownership journey. The successful candidate will serve as the primary point of contact for customers requiring warranty support, servicing, repairs, technical assistance and general aftersales enquiries. Working closely with workshop controllers, technicians, manufacturers and suppliers, you will ensure customer concerns are handled professionally, efficiently and with a strong customer first approach. Job Duties Act as the first point of contact for customer enquiries via phone, email and in person Manage customer bookings for servicing, repairs, warranty work, inspections and accessory installations Provide regular updates to customers on the progress of repairs, parts and warranty claims Handle warranty claims from initial submission through to completion, including liaison with manufacturers and suppliers Ensure all warranty documentation, service records and customer data are accurate and up to date Coordinate closely with workshop controllers, technicians and service advisors to schedule and prioritise work Monitor job progress and proactively manage delays, communicating clearly with customers at all times Resolve customer queries and complaints in a professional, empathetic,and timely manner Maintain strong relationships with customers to encourage repeat business and referrals Process service-related administration including invoices, job cards, CRM updates and correspondence Ensure service schedules and workshop capacity are aligned with customer expectations Gather and act on customer feedback to improve service quality and satisfaction Support departmental targets including customer satisfaction, retention and turnaround times Identify opportunities to improve internal processes and overall customer journey efficiency Key Skills Previous experience in customer service Strong communication skills Excellent organisational skills and ability to manage multiple ongoing tasks High attention to detail Ability to work calmly and professionally under pressure Positive, professional and dependable attitude Strong problem, solving ability Empathetic and patient when dealing with customer concerns Team player with a proactive mindset Willingness to learn and develop within the role EMA25
This is a great opportunity for keen Insurance professionals to begin a career within the Commercial Insurance industry. Our successful Insurance Broking client is looking to recruit a Trainee Commercial Account Handler into their busy and friendly team. This is a good opportunity to get first class training in order to continue your long term Insurance career and to work with some major Corporate clients. The team has many experienced people who are able to help you learn and develop as well as to explain all about the Industry and their way of working. You will work closely with your portfolio of Clients and support your Account Executive. This role can be performed on a hybrid basis, working from home and their office. Following training, the main responsibilities of the Account Handler role include: Handling your portfolio of Clients Providing day to day Insurance technical and advisory service to your Clients Supporting your Account Executive through the Renewal process Preparing renewal schedules and contact clients prior to renewal Negotiate alternative quotes, prior to renewal dates, where appropriate Deal with all documentation, invoices, credit notes, etc ensuring a smooth and trouble-free renewal for the client Answering incoming new business enquiries and prepare new business quotations Handling queries from Clients and meeting them to ensure first class Service To be a successful Account Handler you will demonstrate: An Insurance background A keen willingness to learn Confidence when liaising with Clients Excellent customer service skills A willing 'can do' attitude Good organisational ability
Jun 16, 2026
Full time
This is a great opportunity for keen Insurance professionals to begin a career within the Commercial Insurance industry. Our successful Insurance Broking client is looking to recruit a Trainee Commercial Account Handler into their busy and friendly team. This is a good opportunity to get first class training in order to continue your long term Insurance career and to work with some major Corporate clients. The team has many experienced people who are able to help you learn and develop as well as to explain all about the Industry and their way of working. You will work closely with your portfolio of Clients and support your Account Executive. This role can be performed on a hybrid basis, working from home and their office. Following training, the main responsibilities of the Account Handler role include: Handling your portfolio of Clients Providing day to day Insurance technical and advisory service to your Clients Supporting your Account Executive through the Renewal process Preparing renewal schedules and contact clients prior to renewal Negotiate alternative quotes, prior to renewal dates, where appropriate Deal with all documentation, invoices, credit notes, etc ensuring a smooth and trouble-free renewal for the client Answering incoming new business enquiries and prepare new business quotations Handling queries from Clients and meeting them to ensure first class Service To be a successful Account Handler you will demonstrate: An Insurance background A keen willingness to learn Confidence when liaising with Clients Excellent customer service skills A willing 'can do' attitude Good organisational ability
Accounts and Business Advisory Services Senior Your new company A dynamic and forward-thinking professional services firm with a strong presence in the SME market. Known for its collaborative culture and commitment to employee development, the firm offers a supportive environment where newly and part-qualified professionals can thrive and grow. Your new role As an Accounts & Business Advisory Senior, you'll take on a varied and engaging role, managing your own portfolio of clients and delivering high-quality advisory and compliance services. You'll prepare complex statutory accounts, provide strategic insights, and mentor junior team members. This is a fantastic opportunity to build strong client relationships and contribute to a high-performing team. What you'll need to succeed ACA / ACCA / CA qualification (or equivalent) Experience in a similar role within accountancy or advisory services Strong communication skills and a proactive, client-focused approach A desire to mentor others and grow into a leadership role What you'll get in return Hybrid and flexible working options Birthday leave and enhanced benefits Ongoing professional development and mentorship A supportive, inclusive team culture Flexible working options available. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Jun 16, 2026
Full time
Accounts and Business Advisory Services Senior Your new company A dynamic and forward-thinking professional services firm with a strong presence in the SME market. Known for its collaborative culture and commitment to employee development, the firm offers a supportive environment where newly and part-qualified professionals can thrive and grow. Your new role As an Accounts & Business Advisory Senior, you'll take on a varied and engaging role, managing your own portfolio of clients and delivering high-quality advisory and compliance services. You'll prepare complex statutory accounts, provide strategic insights, and mentor junior team members. This is a fantastic opportunity to build strong client relationships and contribute to a high-performing team. What you'll need to succeed ACA / ACCA / CA qualification (or equivalent) Experience in a similar role within accountancy or advisory services Strong communication skills and a proactive, client-focused approach A desire to mentor others and grow into a leadership role What you'll get in return Hybrid and flexible working options Birthday leave and enhanced benefits Ongoing professional development and mentorship A supportive, inclusive team culture Flexible working options available. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Health, Safety and Environment Manager Salary: 45,000 - 55,000 Plus Benefits Location: Manchester Are you passionate about maintaining the highest standards of health, safety, and environment within a manufacturing setting? Do you thrive on leading teams to develop a proactive safety culture that supports operational excellence? We are seeking a dedicated Health, Safety and Environment Manager to oversee safety and compliance across a manufacturing facility, ensuring maximum operational uptime and regulatory adherence. This vital role involves managing health and safety protocols, infrastructure maintenance, and team leadership to foster a secure and efficient working environment. Key Responsibilities: Fully manage health and safety compliance, including risk assessments, method statements, and Safe System of Work. Oversee preventative and emergency maintenance of building infrastructure and production machinery. Ensure compliance with environmental, health, and security standards, managing associated risks. Lead relationships with external service providers for repairs, security, and cleaning services. Develop and manage facility budgets, including costs for repairs, upgrades, and renovations. The successful candidate will have: Proven experience managing health, safety, and environmental compliance within a manufacturing environment. Strong leadership skills, with the ability to develop and manage teams and projects. Experience in risk management, PPM scheduling, and project delivery. Relevant health and safety qualifications. This is an excellent opportunity to join a forward-thinking organisation committed to safety and operational excellence. To find out more or to apply, please contact Emily Flynn at or call (phone number removed). Irwin and Colton is a specialist Health and Safety recruitment company based in the South East of England, with a nationwide reach across the UK. We recruit for a full range of roles within the health and safety profession, from Advisors and Managers through to Director-level appointments. Irwin and Colton Limited operates as an employment agency for permanent roles and an employment business for the supply of temporary workers. By applying for this position, you agree to our Terms and Conditions, Privacy Policy, and Disclaimers, available at (url removed). We are committed to diversity, equity, and inclusion. If there's anything we can do to make the recruitment process more accessible, please let us know.
Jun 16, 2026
Full time
Health, Safety and Environment Manager Salary: 45,000 - 55,000 Plus Benefits Location: Manchester Are you passionate about maintaining the highest standards of health, safety, and environment within a manufacturing setting? Do you thrive on leading teams to develop a proactive safety culture that supports operational excellence? We are seeking a dedicated Health, Safety and Environment Manager to oversee safety and compliance across a manufacturing facility, ensuring maximum operational uptime and regulatory adherence. This vital role involves managing health and safety protocols, infrastructure maintenance, and team leadership to foster a secure and efficient working environment. Key Responsibilities: Fully manage health and safety compliance, including risk assessments, method statements, and Safe System of Work. Oversee preventative and emergency maintenance of building infrastructure and production machinery. Ensure compliance with environmental, health, and security standards, managing associated risks. Lead relationships with external service providers for repairs, security, and cleaning services. Develop and manage facility budgets, including costs for repairs, upgrades, and renovations. The successful candidate will have: Proven experience managing health, safety, and environmental compliance within a manufacturing environment. Strong leadership skills, with the ability to develop and manage teams and projects. Experience in risk management, PPM scheduling, and project delivery. Relevant health and safety qualifications. This is an excellent opportunity to join a forward-thinking organisation committed to safety and operational excellence. To find out more or to apply, please contact Emily Flynn at or call (phone number removed). Irwin and Colton is a specialist Health and Safety recruitment company based in the South East of England, with a nationwide reach across the UK. We recruit for a full range of roles within the health and safety profession, from Advisors and Managers through to Director-level appointments. Irwin and Colton Limited operates as an employment agency for permanent roles and an employment business for the supply of temporary workers. By applying for this position, you agree to our Terms and Conditions, Privacy Policy, and Disclaimers, available at (url removed). We are committed to diversity, equity, and inclusion. If there's anything we can do to make the recruitment process more accessible, please let us know.
New Homes Sales Advisor An exciting opportunity has arisen for an experienced and driven New Homes Sales advisor to join a prestigious house builder on a flagship residential development in Greater Manchester. renowned for delivering high-quality homes and maintaining a strong reputation for customer satisfaction, this well-established developer takes pride in creating thoughtfully designed communities and providing a personal approach to home building. the development will feature an impressive collection of premium 3, 4 and 5 bedroom homes, appealing to growing families and executive purchasers alike. As a New Homes Sales Advisor, you will play a key role in guiding customers through the home buying journey, from initial enquiry through to reservation and completion, ensuring an exceptional customer experience throughout. Key Responsibilities: managing all customer enquires and converting leads into reservations. Delivering exceptional customer service throughout the sales process. Conducting site and show home tours for prospective purchasers. maintain accurate records on CRM systems and completing all sales administration. Working closely with mortgage advisors, solicitors and internal departments to ensure a smooth customer journey. Achieving and exceeding sales targets while maintaining high standards of presentation and compliance. Proactively generating interest through local marketing initiatives and networking opportunities. About You: previous experience in Customer facing sales related roles. Proven track record of achieving sales targets Excellent communication and relationship building skills. Highly organised with strong attention to detail. self-motivated, professional and customer focused. Flexible to work weekends and bank holidays. Whats on offer: Competitive basic salary. Attractive commission structure with excellent earning potential. Opportunity to work for a respected family-owned house builder with a strong reputation for quality. A premium development compromising high quality 3,4 and 5 bedroom homes. Ongoing training and career progression opportunities. Supportive and professional working environment. If you are passionate about delivering outstanding customer experience, we would love to hear from you. If you send your CV to (url removed) or for further information on the role you can give me a call on (phone number removed).
Jun 16, 2026
Full time
New Homes Sales Advisor An exciting opportunity has arisen for an experienced and driven New Homes Sales advisor to join a prestigious house builder on a flagship residential development in Greater Manchester. renowned for delivering high-quality homes and maintaining a strong reputation for customer satisfaction, this well-established developer takes pride in creating thoughtfully designed communities and providing a personal approach to home building. the development will feature an impressive collection of premium 3, 4 and 5 bedroom homes, appealing to growing families and executive purchasers alike. As a New Homes Sales Advisor, you will play a key role in guiding customers through the home buying journey, from initial enquiry through to reservation and completion, ensuring an exceptional customer experience throughout. Key Responsibilities: managing all customer enquires and converting leads into reservations. Delivering exceptional customer service throughout the sales process. Conducting site and show home tours for prospective purchasers. maintain accurate records on CRM systems and completing all sales administration. Working closely with mortgage advisors, solicitors and internal departments to ensure a smooth customer journey. Achieving and exceeding sales targets while maintaining high standards of presentation and compliance. Proactively generating interest through local marketing initiatives and networking opportunities. About You: previous experience in Customer facing sales related roles. Proven track record of achieving sales targets Excellent communication and relationship building skills. Highly organised with strong attention to detail. self-motivated, professional and customer focused. Flexible to work weekends and bank holidays. Whats on offer: Competitive basic salary. Attractive commission structure with excellent earning potential. Opportunity to work for a respected family-owned house builder with a strong reputation for quality. A premium development compromising high quality 3,4 and 5 bedroom homes. Ongoing training and career progression opportunities. Supportive and professional working environment. If you are passionate about delivering outstanding customer experience, we would love to hear from you. If you send your CV to (url removed) or for further information on the role you can give me a call on (phone number removed).
Sales Advisor - 32,000 OTE Torquay, Devon Join a Fast-Paced Sales Environment Where Success Is Rewarded Are you a driven sales professional who thrives on building relationships, exceeding targets, and helping customers find the right solutions? Do you enjoy working in a dynamic environment where every conversation presents a new opportunity? At Riviera Insurance Services, we're looking for an ambitious and customer-focused Sales Advisor to join our growing team in the heart of Torquay. This is an exciting opportunity to develop your career within a well-established and expanding insurance business. You'll be part of a fast-paced sales environment where no two days are the same, balancing new business development and relationship building. In return, you'll receive ongoing support, professional development, and genuine opportunities to progress your career. If you're motivated by achieving results, delivering excellent customer service, and being recognised for your contribution, we'd love to hear from you. The Role As a Sales Advisor, you'll play a key role in driving business growth by helping customers secure the right insurance solutions while building long-term relationships. Working within a busy and energetic sales team, you'll manage a varied workload, identify opportunities to grow accounts, and consistently deliver exceptional service. Key Responsibilities Build and maintain strong relationships with customers and insurers. Generate and convert new business opportunities. Carry out detailed fact-finding to understand customer needs. Provide tailored insurance solutions and competitive quotations. Identify and maximise cross-selling and upselling opportunities. Deliver outstanding customer service while ensuring FCA compliance. Achieve individual sales targets and contribute to wider team objectives and KPIs. What We Offer Competitive salary of 32,000 OTE Genuine career progression within a growing and ambitious business Ongoing industry training and professional development Supportive, collaborative team culture Recognition and reward for success The opportunity to work with a trusted and established insurance specialist A business that values integrity, customer service, and employee development About You We're looking for someone who is: A confident and effective communicator Motivated by achieving targets and delivering results Customer-focused with a professional approach Organised and able to manage a busy workload Commercially aware with strong sales instincts Comfortable working in a fast-paced, target-driven environment Able to work independently and as part of a high-performing team Eager to learn, develop, and build a long-term career Ready to take the next step? If you're looking for a rewarding role where your hard work is recognised, your development is supported, and your success genuinely matters, apply today and become part of Riviera Insurance Services' continued growth
Jun 16, 2026
Full time
Sales Advisor - 32,000 OTE Torquay, Devon Join a Fast-Paced Sales Environment Where Success Is Rewarded Are you a driven sales professional who thrives on building relationships, exceeding targets, and helping customers find the right solutions? Do you enjoy working in a dynamic environment where every conversation presents a new opportunity? At Riviera Insurance Services, we're looking for an ambitious and customer-focused Sales Advisor to join our growing team in the heart of Torquay. This is an exciting opportunity to develop your career within a well-established and expanding insurance business. You'll be part of a fast-paced sales environment where no two days are the same, balancing new business development and relationship building. In return, you'll receive ongoing support, professional development, and genuine opportunities to progress your career. If you're motivated by achieving results, delivering excellent customer service, and being recognised for your contribution, we'd love to hear from you. The Role As a Sales Advisor, you'll play a key role in driving business growth by helping customers secure the right insurance solutions while building long-term relationships. Working within a busy and energetic sales team, you'll manage a varied workload, identify opportunities to grow accounts, and consistently deliver exceptional service. Key Responsibilities Build and maintain strong relationships with customers and insurers. Generate and convert new business opportunities. Carry out detailed fact-finding to understand customer needs. Provide tailored insurance solutions and competitive quotations. Identify and maximise cross-selling and upselling opportunities. Deliver outstanding customer service while ensuring FCA compliance. Achieve individual sales targets and contribute to wider team objectives and KPIs. What We Offer Competitive salary of 32,000 OTE Genuine career progression within a growing and ambitious business Ongoing industry training and professional development Supportive, collaborative team culture Recognition and reward for success The opportunity to work with a trusted and established insurance specialist A business that values integrity, customer service, and employee development About You We're looking for someone who is: A confident and effective communicator Motivated by achieving targets and delivering results Customer-focused with a professional approach Organised and able to manage a busy workload Commercially aware with strong sales instincts Comfortable working in a fast-paced, target-driven environment Able to work independently and as part of a high-performing team Eager to learn, develop, and build a long-term career Ready to take the next step? If you're looking for a rewarding role where your hard work is recognised, your development is supported, and your success genuinely matters, apply today and become part of Riviera Insurance Services' continued growth
Permanent £35,000 - £40,000 per annum Grass Roots Academic Support is supporting one of their clients in Norfolk who is seeking a Commercial Property Legal Advisor. With three innovation parks situated on the outskirts of Norwich and one opening soon in Stowmarket, they offer fantastic career development opportunities within a growing company! Specializing in commercial property contracts, this role is mainly based near Coltishall, North of Norwich, with a requirement to travel to other sites around Norfolk. What They offer: • Competitive salary. • 26 days annual leave (excluding bank holidays) • Company pension scheme • Career progression and personal development opportunities. • Being part of a team as opposed to just being a number. • Company sick pay and private medical insurance. About the role: The Commercial Property Legal specialist will be the primary gatekeeper for all leasing activities across our business parks. This role is responsible for drafting, negotiating, and managing the end-to-end lifecycle of commercial leases for our 300+ SME tenants. You will act as the bridge between the management and sales team and our tenants, ensuring legal compliance and customer centricity. Key Responsibilities: Lease & Legal Documentation • Draft, review, negotiate, and manage commercial leases, renewals, licences to alter, deeds of surrender, and related tenancy documentation • Manage the end-to-end lease process from instruction through to completion and ongoing administration • Maintain accurate lease records and ensure all documentation is compliant and up to date Commercial Property & Legal Process Support • Provide guidance to internal teams on commercial landlord and tenant matters, including lease obligations, rent reviews, service charges and break clauses • Liaise with external solicitors and professional advisors where required • Ensure legal processes are followed correctly and efficiently throughout the tenancy lifecycle The Ideal Candidate: • Experience in commercial property, lease administration, legal services, or commercial real estate management • Strong working knowledge of commercial leases and landlord & tenant processes • Previous experience drafting and managing lease documentation and renewals • Ability to confidently interpret and explain legal terminology and lease obligations to non-legal stakeholders and small business owners • Highly organised with excellent attention to detail and document management skills • Commercially aware, customer-focused, and able to work collaboratively with operational and sales teams • Experience working within a law firm, commercial property environment, or in house property team would be advantageous. For further information about this role and remuneration please contact David Appleyard
Jun 16, 2026
Full time
Permanent £35,000 - £40,000 per annum Grass Roots Academic Support is supporting one of their clients in Norfolk who is seeking a Commercial Property Legal Advisor. With three innovation parks situated on the outskirts of Norwich and one opening soon in Stowmarket, they offer fantastic career development opportunities within a growing company! Specializing in commercial property contracts, this role is mainly based near Coltishall, North of Norwich, with a requirement to travel to other sites around Norfolk. What They offer: • Competitive salary. • 26 days annual leave (excluding bank holidays) • Company pension scheme • Career progression and personal development opportunities. • Being part of a team as opposed to just being a number. • Company sick pay and private medical insurance. About the role: The Commercial Property Legal specialist will be the primary gatekeeper for all leasing activities across our business parks. This role is responsible for drafting, negotiating, and managing the end-to-end lifecycle of commercial leases for our 300+ SME tenants. You will act as the bridge between the management and sales team and our tenants, ensuring legal compliance and customer centricity. Key Responsibilities: Lease & Legal Documentation • Draft, review, negotiate, and manage commercial leases, renewals, licences to alter, deeds of surrender, and related tenancy documentation • Manage the end-to-end lease process from instruction through to completion and ongoing administration • Maintain accurate lease records and ensure all documentation is compliant and up to date Commercial Property & Legal Process Support • Provide guidance to internal teams on commercial landlord and tenant matters, including lease obligations, rent reviews, service charges and break clauses • Liaise with external solicitors and professional advisors where required • Ensure legal processes are followed correctly and efficiently throughout the tenancy lifecycle The Ideal Candidate: • Experience in commercial property, lease administration, legal services, or commercial real estate management • Strong working knowledge of commercial leases and landlord & tenant processes • Previous experience drafting and managing lease documentation and renewals • Ability to confidently interpret and explain legal terminology and lease obligations to non-legal stakeholders and small business owners • Highly organised with excellent attention to detail and document management skills • Commercially aware, customer-focused, and able to work collaboratively with operational and sales teams • Experience working within a law firm, commercial property environment, or in house property team would be advantageous. For further information about this role and remuneration please contact David Appleyard
Bennett and Game Recruitment LTD
St. Albans, Hertfordshire
Job Title: Personal Tax Assistant Manager or Manager (dependant on experience) Location: St Albans (hybrid) Package: 55,000- 70,000 (higher DOE), hybrid working, 25 days hol +BH, and much more! Working Hours: Full time or Part time, Monday - Friday, 37.5 hours, core hours: 10am - 4:30pm A fantastic opportunity is available within a top 100 UK practice, as a Private Client Tax Assistant Manager, or Manager. This practice pride themselves on being a diverse, flexible, and excellent place to work, proudly ranking within the top 100 companies to work for in 2026 Within this role you will be running a portfolio as a case handler and acting manager involving compliance and advisory. This is a crucial role to the practice as they look to grow and develop their tax department. With some great benefits, and a lot of progression, this is a role you don't want to miss Private Client Tax Manager Job Responsibilities Manage a diverse portfolio of personal tax clients, primarily UK-based with international elements including non-UK trusts, arrivals and departures. Prepare and review personal tax returns, ensuring accurate and timely electronic filing in line with HMRC deadlines. Act as the main day-to-day contact for clients, delivering high-quality service and handling routine correspondence proactively. Support managers, directors and partners on advisory projects including IHT planning, pension changes, and UK residency matters. Attend and assist with client meetings, prepare meeting notes, and coordinate follow-up actions within agreed timelines and budgets. Liaise with clients and third-party advisers to gather information required for tax compliance and advisory work. Conduct technical research and assist with ad hoc assignments, HMRC enquiries, and Digital Disclosure Facility submissions. Monitor budgets, billing and chargeability, while contributing to team development through collaboration and knowledge sharing. Private Client Tax Manager Job Requirements Minimum requirement to be CTA qualified Must have a minimum of 4 years private client experience Experience in CCH packages and SharePoint is advantageous Excellent organisational, technical, interpersonal, and communication skills Private Client Tax Manager Salary & Benefits Salary is flexible depending on experience, ranging from 55k-70k (higher for more senior managers) 25 days holiday, plus bank holidays. Holiday increases with years of service up to 28 days Salary sacrifice pension up to 5%, auto enrolment to pension, death in service 4x your salary, and enhanced maternity and paternity pay Season ticket loan or car parking loan Hybrid working - 60% office, 40% remote Core working hours, and if you've hit your contracted hours, you can take Friday afternoons off! And much more Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Jun 16, 2026
Full time
Job Title: Personal Tax Assistant Manager or Manager (dependant on experience) Location: St Albans (hybrid) Package: 55,000- 70,000 (higher DOE), hybrid working, 25 days hol +BH, and much more! Working Hours: Full time or Part time, Monday - Friday, 37.5 hours, core hours: 10am - 4:30pm A fantastic opportunity is available within a top 100 UK practice, as a Private Client Tax Assistant Manager, or Manager. This practice pride themselves on being a diverse, flexible, and excellent place to work, proudly ranking within the top 100 companies to work for in 2026 Within this role you will be running a portfolio as a case handler and acting manager involving compliance and advisory. This is a crucial role to the practice as they look to grow and develop their tax department. With some great benefits, and a lot of progression, this is a role you don't want to miss Private Client Tax Manager Job Responsibilities Manage a diverse portfolio of personal tax clients, primarily UK-based with international elements including non-UK trusts, arrivals and departures. Prepare and review personal tax returns, ensuring accurate and timely electronic filing in line with HMRC deadlines. Act as the main day-to-day contact for clients, delivering high-quality service and handling routine correspondence proactively. Support managers, directors and partners on advisory projects including IHT planning, pension changes, and UK residency matters. Attend and assist with client meetings, prepare meeting notes, and coordinate follow-up actions within agreed timelines and budgets. Liaise with clients and third-party advisers to gather information required for tax compliance and advisory work. Conduct technical research and assist with ad hoc assignments, HMRC enquiries, and Digital Disclosure Facility submissions. Monitor budgets, billing and chargeability, while contributing to team development through collaboration and knowledge sharing. Private Client Tax Manager Job Requirements Minimum requirement to be CTA qualified Must have a minimum of 4 years private client experience Experience in CCH packages and SharePoint is advantageous Excellent organisational, technical, interpersonal, and communication skills Private Client Tax Manager Salary & Benefits Salary is flexible depending on experience, ranging from 55k-70k (higher for more senior managers) 25 days holiday, plus bank holidays. Holiday increases with years of service up to 28 days Salary sacrifice pension up to 5%, auto enrolment to pension, death in service 4x your salary, and enhanced maternity and paternity pay Season ticket loan or car parking loan Hybrid working - 60% office, 40% remote Core working hours, and if you've hit your contracted hours, you can take Friday afternoons off! And much more Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
New Homes Sales Advisors We are currently recruiting experienced New Homes Sales Advisors to support a range of leading developers and housebuilders on a temporary basis , with both full-time and part-time opportunities available. This is an excellent opportunity to work across a variety of sites and gain experience with well-established residential developers. Key Responsibilities Ensuring the sales area and show homes are presented to the highest standard Meeting, qualifying, and conducting guided tours for prospective buyers Managing and updating customer databases accurately Handling enquiries professionally, both over the phone and face-to-face Delivering an exceptional customer experience throughout the sales journey About You Confident, professional, and highly customer-focused Strong sales and service background Comfortable working independently and as part of a team Competent IT skills for database and CRM use Well-presented with excellent communication skills Full UK driving licence and access to your own vehicle Previous experience in New Homes Sales is highly desirable; however, we also welcome applications from candidates with a background in estate agency, property sales, or strong customer-facing sales roles . How to Apply If you're interested in this opportunity, please apply now or contact Sophie on (phone number removed).
Jun 16, 2026
Seasonal
New Homes Sales Advisors We are currently recruiting experienced New Homes Sales Advisors to support a range of leading developers and housebuilders on a temporary basis , with both full-time and part-time opportunities available. This is an excellent opportunity to work across a variety of sites and gain experience with well-established residential developers. Key Responsibilities Ensuring the sales area and show homes are presented to the highest standard Meeting, qualifying, and conducting guided tours for prospective buyers Managing and updating customer databases accurately Handling enquiries professionally, both over the phone and face-to-face Delivering an exceptional customer experience throughout the sales journey About You Confident, professional, and highly customer-focused Strong sales and service background Comfortable working independently and as part of a team Competent IT skills for database and CRM use Well-presented with excellent communication skills Full UK driving licence and access to your own vehicle Previous experience in New Homes Sales is highly desirable; however, we also welcome applications from candidates with a background in estate agency, property sales, or strong customer-facing sales roles . How to Apply If you're interested in this opportunity, please apply now or contact Sophie on (phone number removed).
Senior Client Accountant - Advisory-Focused Role Milton Keynes / Hybrid £38,000 - £50,000 (dependent on experience) The Role Are you an experienced practice accountant who enjoys building trusted relationships with SME clients? Work directly with ambitious business owners, deliver meaningful financial insight, and play a key role in helping them grow. Alexander Rosse is looking for an experienced and commercially minded Senior Client Accountant to join our growing team. This is a varied, client-facing role where you will manage your own portfolio of ambitious SME clients, providing high-quality accounting, tax and advisory services. You will work directly with founders and business owners, helping them make informed decisions, improve financial performance and achieve their growth ambitions. You will also play an important role in supporting junior colleagues, improving processes and helping shape the future of our modern accountancy practice. What you will do Client leadership: Manage a portfolio of SME clients and act as a trusted advisor Technical delivery: Prepare and review statutory accounts (FRS 102 / FRS 105), corporation tax and VAT Advisory & insight: Produce management accounts, forecasts and deliver practical financial advice Team contribution: Review junior work, provide mentoring, and support workflow planning Liaise with HMRC, Companies House, banks and other third parties Work with Xero, Dext and other cloud-based tools Identify opportunities to improve systems, processes and client reporting The Company At Alexander Rosse, we work closely with ambitious SMEs, founders and entrepreneurs across the UK. We are a growing, advisory-led practice focused on delivering value beyond compliance - helping clients make better decisions through insight, technology and strategic support. We are more than accountants. We are trusted business advisors who help clients grow through strategic support, cloud technology and financial insight. The Benefits Competitive salary based on experience Hybrid and flexible working options Ongoing professional development and CPD support Exposure to a diverse and ambitious client portfolio Career progression opportunities within a growing practice Modern cloud-based systems and technology Friendly, collaborative and supportive team environment Opportunity to work directly with business owners and decision-makers Clear progression pathway towards manager level roles The Person You will ideally have: ACA or ACCA qualification, or be qualified by experience Experience within a UK accountancy practice Strong technical knowledge of accounts, corporation tax and VAT Experience managing SME clients independently Excellent communication and relationship-building skills Strong organisational skills and attention to detail Ability to manage multiple deadlines Nice to have: Experience mentoring junior staff Experience with Xero, Dext, Engager or TaxCalc If you are looking for a role where you can build meaningful client relationships, develop your advisory skills, and make a real impact, we would love to hear from you.
Jun 16, 2026
Full time
Senior Client Accountant - Advisory-Focused Role Milton Keynes / Hybrid £38,000 - £50,000 (dependent on experience) The Role Are you an experienced practice accountant who enjoys building trusted relationships with SME clients? Work directly with ambitious business owners, deliver meaningful financial insight, and play a key role in helping them grow. Alexander Rosse is looking for an experienced and commercially minded Senior Client Accountant to join our growing team. This is a varied, client-facing role where you will manage your own portfolio of ambitious SME clients, providing high-quality accounting, tax and advisory services. You will work directly with founders and business owners, helping them make informed decisions, improve financial performance and achieve their growth ambitions. You will also play an important role in supporting junior colleagues, improving processes and helping shape the future of our modern accountancy practice. What you will do Client leadership: Manage a portfolio of SME clients and act as a trusted advisor Technical delivery: Prepare and review statutory accounts (FRS 102 / FRS 105), corporation tax and VAT Advisory & insight: Produce management accounts, forecasts and deliver practical financial advice Team contribution: Review junior work, provide mentoring, and support workflow planning Liaise with HMRC, Companies House, banks and other third parties Work with Xero, Dext and other cloud-based tools Identify opportunities to improve systems, processes and client reporting The Company At Alexander Rosse, we work closely with ambitious SMEs, founders and entrepreneurs across the UK. We are a growing, advisory-led practice focused on delivering value beyond compliance - helping clients make better decisions through insight, technology and strategic support. We are more than accountants. We are trusted business advisors who help clients grow through strategic support, cloud technology and financial insight. The Benefits Competitive salary based on experience Hybrid and flexible working options Ongoing professional development and CPD support Exposure to a diverse and ambitious client portfolio Career progression opportunities within a growing practice Modern cloud-based systems and technology Friendly, collaborative and supportive team environment Opportunity to work directly with business owners and decision-makers Clear progression pathway towards manager level roles The Person You will ideally have: ACA or ACCA qualification, or be qualified by experience Experience within a UK accountancy practice Strong technical knowledge of accounts, corporation tax and VAT Experience managing SME clients independently Excellent communication and relationship-building skills Strong organisational skills and attention to detail Ability to manage multiple deadlines Nice to have: Experience mentoring junior staff Experience with Xero, Dext, Engager or TaxCalc If you are looking for a role where you can build meaningful client relationships, develop your advisory skills, and make a real impact, we would love to hear from you.
My client, a long-standing and highly-reputable North West institution, are looking to hire a Head of Tax to join their Liverpool head office. The Head of Tax will lead the tax compliance and advisory functions, ensuring the highest standards of adherence to UK and international tax legislation. This is an exceptional opportunity for you to play a pivotal role within a vibrant community, where your expertise will shape strategic financial planning and drive the development of tax-efficient practices across a diverse portfolio of activities. You will be at the heart of a supportive and inclusive environment that values collaboration, continuous improvement, and professional growth. With hybrid working arrangements and access to outstanding facilities, this role offers you the flexibility to balance your career ambitions with personal commitments while making a meaningful impact on the organisation's future. What you'll do: Develop and implement a comprehensive tax strategy that aligns with organisational financial and operational objectives, ensuring robust governance across all entities. Provide expert advice to senior leaders on the tax implications of strategic initiatives such as international expansion, capital projects, and commercial ventures. Lead the creation and rollout of tax policies and procedures throughout the organisation and its subsidiaries, fostering best practice adoption. Ensure full compliance with UK and international tax legislation including VAT, corporation tax, PAYE/NIC, customs duties, and oversee all statutory filings. Manage responses to audits and enquiries from HMRC or other authorities, maintaining accurate records and timely communication. Maintain an up-to-date group Tax risk register, implementing mitigation strategies and escalating risks appropriately within the organisation. Offer specialist guidance on complex transactions including research collaborations, property developments, spin-outs, overseas operations, procurement processes, HR matters, and funding arrangements. Support continuous improvement by enhancing systems for accuracy in tax data management (including ERP systems), mapping key processes, documenting procedures, and developing training materials. Oversee the maintenance of accessible tax-related content on internal platforms to promote staff understanding and compliance. Lead, motivate, and develop a high-performing tax team by setting clear objectives, managing performance reviews, supporting professional growth initiatives, and fostering a culture of service excellence. What you bring: Extensive experience in tax advisory and compliance within large or complex organisations, with proven success managing multifaceted projects. In-depth knowledge of UK tax legislation including VAT, corporation tax, employment taxes; familiarity with international taxation is highly desirable. Recognised accountancy or tax qualification (CTA or CCAB) alongside degree-level education (or equivalent); minimum three years post-qualification experience preferred. Demonstrated ability to lead teams effectively by setting clear goals, providing constructive feedback, supporting professional development initiatives, and promoting collaborative working environments. Exceptional analytical skills enabling you to interpret complex financial data accurately while identifying risks or opportunities for process improvements. Excellent administrative abilities with strong organisational skills allowing you to manage competing priorities under tight deadlines without compromising quality or attention to detail. Outstanding written communication skills-capable of presenting intricate financial information clearly to both technical audiences and non-specialists alike-and confident presentation delivery. High level of IT literacy including advanced use of spreadsheets/databases; experience using ERP systems (such as Unit4) for financial analysis/reporting is advantageous. Proven stakeholder management skills: able to engage constructively across organisational boundaries while influencing outcomes through empathy rather than authority alone. Personal attributes include being approachable, enthusiastic about varied work challenges outside your comfort zone when needed; demonstrating integrity/discretion in handling confidential matters; showing commercial awareness aligned with strategic objectives. To apply, please get in touch today! Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Jun 16, 2026
Full time
My client, a long-standing and highly-reputable North West institution, are looking to hire a Head of Tax to join their Liverpool head office. The Head of Tax will lead the tax compliance and advisory functions, ensuring the highest standards of adherence to UK and international tax legislation. This is an exceptional opportunity for you to play a pivotal role within a vibrant community, where your expertise will shape strategic financial planning and drive the development of tax-efficient practices across a diverse portfolio of activities. You will be at the heart of a supportive and inclusive environment that values collaboration, continuous improvement, and professional growth. With hybrid working arrangements and access to outstanding facilities, this role offers you the flexibility to balance your career ambitions with personal commitments while making a meaningful impact on the organisation's future. What you'll do: Develop and implement a comprehensive tax strategy that aligns with organisational financial and operational objectives, ensuring robust governance across all entities. Provide expert advice to senior leaders on the tax implications of strategic initiatives such as international expansion, capital projects, and commercial ventures. Lead the creation and rollout of tax policies and procedures throughout the organisation and its subsidiaries, fostering best practice adoption. Ensure full compliance with UK and international tax legislation including VAT, corporation tax, PAYE/NIC, customs duties, and oversee all statutory filings. Manage responses to audits and enquiries from HMRC or other authorities, maintaining accurate records and timely communication. Maintain an up-to-date group Tax risk register, implementing mitigation strategies and escalating risks appropriately within the organisation. Offer specialist guidance on complex transactions including research collaborations, property developments, spin-outs, overseas operations, procurement processes, HR matters, and funding arrangements. Support continuous improvement by enhancing systems for accuracy in tax data management (including ERP systems), mapping key processes, documenting procedures, and developing training materials. Oversee the maintenance of accessible tax-related content on internal platforms to promote staff understanding and compliance. Lead, motivate, and develop a high-performing tax team by setting clear objectives, managing performance reviews, supporting professional growth initiatives, and fostering a culture of service excellence. What you bring: Extensive experience in tax advisory and compliance within large or complex organisations, with proven success managing multifaceted projects. In-depth knowledge of UK tax legislation including VAT, corporation tax, employment taxes; familiarity with international taxation is highly desirable. Recognised accountancy or tax qualification (CTA or CCAB) alongside degree-level education (or equivalent); minimum three years post-qualification experience preferred. Demonstrated ability to lead teams effectively by setting clear goals, providing constructive feedback, supporting professional development initiatives, and promoting collaborative working environments. Exceptional analytical skills enabling you to interpret complex financial data accurately while identifying risks or opportunities for process improvements. Excellent administrative abilities with strong organisational skills allowing you to manage competing priorities under tight deadlines without compromising quality or attention to detail. Outstanding written communication skills-capable of presenting intricate financial information clearly to both technical audiences and non-specialists alike-and confident presentation delivery. High level of IT literacy including advanced use of spreadsheets/databases; experience using ERP systems (such as Unit4) for financial analysis/reporting is advantageous. Proven stakeholder management skills: able to engage constructively across organisational boundaries while influencing outcomes through empathy rather than authority alone. Personal attributes include being approachable, enthusiastic about varied work challenges outside your comfort zone when needed; demonstrating integrity/discretion in handling confidential matters; showing commercial awareness aligned with strategic objectives. To apply, please get in touch today! Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Customer Service Advisor - Bilingual (Healthcare Sector) Location: London (Hybrid - 1 day office / 4 days remote) Salary: £25,000 - £28,000 per annum (DOE) Overview An exciting opportunity has arisen for a confident and driven Customer Service Advisor to join a growing organisation within the healthcare sector. This role is central to supporting clients through an important and often sensitive journey, requiring empathy, excellent communication skills, and strong attention to detail. The organisation offers a supportive and inclusive culture, with a strong focus on work-life balance and employee wellbeing. Key Responsibilities Provide clear and professional guidance to clients on available programmes and services via telephone Support individuals throughout the enrolment process, ensuring a smooth and positive experience Handle enquiries across multiple channels including phone, email, and instant messaging Deliver a high standard of customer service with a professional telephone manner Demonstrate empathy and sensitivity when dealing with complex or personal situations Manage workload effectively, ensuring timely responses and follow-ups Candidate Requirements Previous experience in customer service (minimum 1 year) Strong organisational skills and ability to manage time effectively Confident communicator with a professional and empathetic approach Good working knowledge of Microsoft Office Interest in healthcare or patient-focused environments is advantageous Language Requirements (Essential) Fluent spoken and written English Fluency in either French or Italian (spoken and written) is essential Candidates must be able to communicate confidently and professionally in both languages. Working Arrangements Hybrid working model (1 day per week in the London office with possibility to increasing to 2 days in the future) Full-time, permanent position Compressed 4-day working week available after training Birthday leave offered upon successful completion of onboarding Benefits Salary ( £25,000 - £28,000 DOE ) Private medical insurance Life insurance Company pension scheme Health & wellbeing programme Cycle to work scheme Casual dress code Company events Sick pay Remote working options Additional Information Applicants must have the right to work in the UK Opportunities available within a diverse and inclusive team environment Early application is encouraged, as the role may close once sufficient applications are received
Jun 16, 2026
Full time
Customer Service Advisor - Bilingual (Healthcare Sector) Location: London (Hybrid - 1 day office / 4 days remote) Salary: £25,000 - £28,000 per annum (DOE) Overview An exciting opportunity has arisen for a confident and driven Customer Service Advisor to join a growing organisation within the healthcare sector. This role is central to supporting clients through an important and often sensitive journey, requiring empathy, excellent communication skills, and strong attention to detail. The organisation offers a supportive and inclusive culture, with a strong focus on work-life balance and employee wellbeing. Key Responsibilities Provide clear and professional guidance to clients on available programmes and services via telephone Support individuals throughout the enrolment process, ensuring a smooth and positive experience Handle enquiries across multiple channels including phone, email, and instant messaging Deliver a high standard of customer service with a professional telephone manner Demonstrate empathy and sensitivity when dealing with complex or personal situations Manage workload effectively, ensuring timely responses and follow-ups Candidate Requirements Previous experience in customer service (minimum 1 year) Strong organisational skills and ability to manage time effectively Confident communicator with a professional and empathetic approach Good working knowledge of Microsoft Office Interest in healthcare or patient-focused environments is advantageous Language Requirements (Essential) Fluent spoken and written English Fluency in either French or Italian (spoken and written) is essential Candidates must be able to communicate confidently and professionally in both languages. Working Arrangements Hybrid working model (1 day per week in the London office with possibility to increasing to 2 days in the future) Full-time, permanent position Compressed 4-day working week available after training Birthday leave offered upon successful completion of onboarding Benefits Salary ( £25,000 - £28,000 DOE ) Private medical insurance Life insurance Company pension scheme Health & wellbeing programme Cycle to work scheme Casual dress code Company events Sick pay Remote working options Additional Information Applicants must have the right to work in the UK Opportunities available within a diverse and inclusive team environment Early application is encouraged, as the role may close once sufficient applications are received
Location: Much Hadham, Hertfordshire (SG10 6EW) Contract: Full-time, Permanent Salary: £47,985 - £49,001 Shape Culture. Lead Employee Relations. Make a Real Difference. At our client, their people are at the heart of everything they do. They are looking for an experienced and proactive Senior HR Advisor to join their People Team and play a key role in supporting managers, developing capability, and delivering high-quality employee relations services across the organisation. This is an exciting opportunity for an experienced HR professional who thrives in a fast-paced environment and is passionate about helping leaders navigate complex people matters with confidence and compassion. About the Organisation Set within 60 acres of beautiful Hertfordshire countryside, our client is a values-led charity supporting children, young people and adults with epilepsy and complex needs. Their integrated services include education, residential care, supported living and day opportunities, creating a unique and rewarding environment where every role contributes to improving lives. Their values underpin everything they do: Aspirational They aim high. Collaborative They work together. Joyful They love what they do. Compassionate They care. About the Role As Senior HR Advisor, you will provide professional, expert HR advice and guidance to managers across the organisation, supporting a wide range of employee relations matters and helping ensure best practice, legal compliance and positive workplace outcomes. Working closely with the Head of People Relations and Policy, you will play a key role in managing complex casework, supporting organisational change, coaching managers and contributing to the delivery of strategic people initiatives. Key responsibilities include: Advising managers and senior leaders on complex employee relations matters, including disciplinary, grievance, capability, absence management and organisational change Supporting investigations, hearings and formal processes, ensuring compliance with employment legislation and organisational policies Leading on employment-related legal matters, including Subject Access Requests and supporting Employment Tribunal and ACAS cases Coaching and developing managers to build confidence and capability in managing people issues Supporting organisational change and restructures Producing and analysing workforce and employee relations data to identify trends and drive improvements Coaching and mentoring the HR Advisor, supporting their development and day-to-day activities Contributing to policy development, governance initiatives and continuous service improvement Designing and delivering manager training and development sessions Deputising for the Head of People Relations and Policy when required This role offers genuine variety, strategic exposure and the opportunity to influence people practices across a large and diverse organisation. About You You will be an experienced HR professional who enjoys building strong relationships, solving complex challenges and providing trusted advice to managers and leaders. Essential: CIPD Level 5 qualification (or above) or equivalent experience Significant experience operating at Senior HR Advisor level Strong employee relations experience, including complex case management Up-to-date knowledge of employment legislation and HR best practice Experience coaching and supporting managers across a variety of people matters Excellent communication, influencing and stakeholder management skills Ability to manage a busy and varied workload whilst maintaining attention to detail Strong analytical skills with experience interpreting workforce data and trends Desirable: CIPD Level 7 qualification Experience supporting organisational change and restructuring programmes Experience supervising or mentoring HR team members Knowledge of iTrent HR systems Why Work for Them? This is an opportunity to join a supportive and collaborative People Team where your expertise will directly influence the experience of colleagues across the organisation. They offer: From 25 days' annual leave plus bank holidays (increasing with service) Free on-site parking Discounted gym membership Blue Light Card eligibility Employee Assistance Programme Life Assurance Scheme Fully funded DBS Contributory pension scheme with up to 6% employer contribution Employee recognition schemes Recommend a Friend Scheme (£1,000 for eligible roles) Ongoing learning and development opportunities How to Apply Please apply via our website by completing an application form and uploading your CV. Applications will be reviewed on a rolling basis and we reserve the right to close this vacancy early should sufficient applications be received. Safeguarding & Inclusion Our client is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. An enhanced DBS check will be required for this role. They are proud to be an Investors in People and Disability Confident Employer. They welcome applications from all backgrounds and communities. If you require any reasonable adjustments during the recruitment process, please let us know. Join our client and help create a positive workplace where people can thrive. REF-
Jun 16, 2026
Full time
Location: Much Hadham, Hertfordshire (SG10 6EW) Contract: Full-time, Permanent Salary: £47,985 - £49,001 Shape Culture. Lead Employee Relations. Make a Real Difference. At our client, their people are at the heart of everything they do. They are looking for an experienced and proactive Senior HR Advisor to join their People Team and play a key role in supporting managers, developing capability, and delivering high-quality employee relations services across the organisation. This is an exciting opportunity for an experienced HR professional who thrives in a fast-paced environment and is passionate about helping leaders navigate complex people matters with confidence and compassion. About the Organisation Set within 60 acres of beautiful Hertfordshire countryside, our client is a values-led charity supporting children, young people and adults with epilepsy and complex needs. Their integrated services include education, residential care, supported living and day opportunities, creating a unique and rewarding environment where every role contributes to improving lives. Their values underpin everything they do: Aspirational They aim high. Collaborative They work together. Joyful They love what they do. Compassionate They care. About the Role As Senior HR Advisor, you will provide professional, expert HR advice and guidance to managers across the organisation, supporting a wide range of employee relations matters and helping ensure best practice, legal compliance and positive workplace outcomes. Working closely with the Head of People Relations and Policy, you will play a key role in managing complex casework, supporting organisational change, coaching managers and contributing to the delivery of strategic people initiatives. Key responsibilities include: Advising managers and senior leaders on complex employee relations matters, including disciplinary, grievance, capability, absence management and organisational change Supporting investigations, hearings and formal processes, ensuring compliance with employment legislation and organisational policies Leading on employment-related legal matters, including Subject Access Requests and supporting Employment Tribunal and ACAS cases Coaching and developing managers to build confidence and capability in managing people issues Supporting organisational change and restructures Producing and analysing workforce and employee relations data to identify trends and drive improvements Coaching and mentoring the HR Advisor, supporting their development and day-to-day activities Contributing to policy development, governance initiatives and continuous service improvement Designing and delivering manager training and development sessions Deputising for the Head of People Relations and Policy when required This role offers genuine variety, strategic exposure and the opportunity to influence people practices across a large and diverse organisation. About You You will be an experienced HR professional who enjoys building strong relationships, solving complex challenges and providing trusted advice to managers and leaders. Essential: CIPD Level 5 qualification (or above) or equivalent experience Significant experience operating at Senior HR Advisor level Strong employee relations experience, including complex case management Up-to-date knowledge of employment legislation and HR best practice Experience coaching and supporting managers across a variety of people matters Excellent communication, influencing and stakeholder management skills Ability to manage a busy and varied workload whilst maintaining attention to detail Strong analytical skills with experience interpreting workforce data and trends Desirable: CIPD Level 7 qualification Experience supporting organisational change and restructuring programmes Experience supervising or mentoring HR team members Knowledge of iTrent HR systems Why Work for Them? This is an opportunity to join a supportive and collaborative People Team where your expertise will directly influence the experience of colleagues across the organisation. They offer: From 25 days' annual leave plus bank holidays (increasing with service) Free on-site parking Discounted gym membership Blue Light Card eligibility Employee Assistance Programme Life Assurance Scheme Fully funded DBS Contributory pension scheme with up to 6% employer contribution Employee recognition schemes Recommend a Friend Scheme (£1,000 for eligible roles) Ongoing learning and development opportunities How to Apply Please apply via our website by completing an application form and uploading your CV. Applications will be reviewed on a rolling basis and we reserve the right to close this vacancy early should sufficient applications be received. Safeguarding & Inclusion Our client is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. An enhanced DBS check will be required for this role. They are proud to be an Investors in People and Disability Confident Employer. They welcome applications from all backgrounds and communities. If you require any reasonable adjustments during the recruitment process, please let us know. Join our client and help create a positive workplace where people can thrive. REF-
Pay and Reward Manager Slough Contract £370.40 per day PAYE or £500 per day limited paid via umbrella company inside IR35 Our client is looking for an experienced is looking for a Pay and Reward Manager. Minimum 2 days in the office. The Pay, Reward and Payroll Manager is responsible for leading the organisation s pay, reward and payroll framework, ensuring it supports organisational objectives, workforce sustainability and financial governance. The role provides strategic and operational leadership across pay structures, reward mechanisms, payroll delivery and market competitiveness. The postholder will ensure pay and reward arrangements are equitable, transparent, legally compliant and responsive to labour market pressures, while maintaining strong payroll controls and service resilience. The role requires significant analytical expertise, strong leadership capability and the ability to work in partnership with Trade Unions, senior leaders and key stakeholders to deliver effective and sustainable reward solutions. This is one of many roles we are recruiting for please visit our website colbernlimited co uk Pay & Reward Strategy and Governance Lead the review, development and maintenance of local pay and reward conventions, ensuring alignment with NJC arrangements, Council policies and workforce requirements. Develop and review paylines and pay structures to ensure the Council remains competitive with neighbouring local authorities within a 25-mile radius. Ensure pay and reward arrangements are fair, transparent, legally compliant and support recruitment and retention objectives. Provide expert professional advice on pay and reward matters to senior leaders, Members and stakeholders. Pay & Reward Analysis and Market Intelligence Lead detailed pay and reward analysis, using internal and external data to assess competitiveness, affordability and equal pay risk. Undertake regular benchmarking and market analysis, comparing NJC spinal points, local conventions and market pressures across comparable authorities. Develop evidence-based business cases to support changes to pay structures, market supplements and allowances. Monitor the impact of pay decisions on recruitment, retention, turnover and workforce planning, making recommendations for improvement. Translate complex pay data into clear, accessible insight to support decision-making. Supplementary Allowances & Enhancements Review, develop and maintain supplementary allowance frameworks, including but not limited to: Market supplements Shift pay On-call allowances Standby payments Ensure allowances are applied consistently, transparently and in line with policy, governance and NJC guidance. Establish clear approval, review and withdrawal processes for allowances, ensuring appropriate documentation and audit trails. Payroll & Continuous Improvement Lead a programme of continuous improvement across payroll and pay-related processes, driving efficiency, accuracy and service resilience. Identify, assess and mitigate single points of failure through process redesign, cross-skilling, documentation and system optimisation. Champion the effective use of Unit4 (ERP) to streamline workflows, reduce manual intervention and strengthen controls. Review end-to-end payroll processes to improve data quality, compliance and customer experience. Ensure robust governance, quality assurance and escalation arrangements are in place. Leadership & Team Management Provide leadership and day-to-day management of the payroll and/or pay and reward team. Set objectives, manage performance and support the development of team members, ensuring skills coverage and succession planning. Promote a high-performing, customer-focused culture with a strong emphasis on accuracy, professionalism and continuous improvement. Ensure the team operates in line with Council policies, values and professional standards. Trade Union & Stakeholder Engagement Act as the Councils lead professional advisor on pay and reward matters in formal and informal engagement with Trade Unions. Support consultation and negotiation on changes to pay, reward and related policies, maintaining constructive industrial relations. Prepare reports, proposals and briefing papers for Joint Negotiating Committees, senior leadership and elected Members as required. Compliance & Risk Ensure all pay and reward arrangements comply with: NJC terms and conditions Equal pay and employment legislation Local government best practice Support audits, reviews and inspections relating to pay, reward and payroll. Identify and manage risks associated with pay and payroll delivery. Knowledge, Skills and Experience Essential Significant experience working in a UK Local Authority in a senior pay, reward or payroll-related role. Extensive working knowledge of NJC pay, terms and conditions and their practical application. Proven experience of reviewing and developing pay structures, paylines and local conventions. Strong analytical skills with experience of pay modelling, benchmarking and market analysis. Demonstrable experience of working constructively with Trade Unions, including consultation and negotiation. Hands-on experience of using Unit4 (ERP) for payroll and/or pay and reward processes. A recognised payroll qualification (e.g. CIPP) or equivalent relevant professional qualification or experience. Proven experience of managing and developing a team, including performance management and workforce planning. Experience of reviewing and managing supplementary allowances, including market supplements, shift pay, on-call and standby arrangements. Desirable Experience of leading payroll or pay transformation or service improvement programmes. Knowledge of job evaluation schemes used in local government. Experience of presenting complex pay and reward issues to senior leaders or elected Members. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Jun 16, 2026
Contractor
Pay and Reward Manager Slough Contract £370.40 per day PAYE or £500 per day limited paid via umbrella company inside IR35 Our client is looking for an experienced is looking for a Pay and Reward Manager. Minimum 2 days in the office. The Pay, Reward and Payroll Manager is responsible for leading the organisation s pay, reward and payroll framework, ensuring it supports organisational objectives, workforce sustainability and financial governance. The role provides strategic and operational leadership across pay structures, reward mechanisms, payroll delivery and market competitiveness. The postholder will ensure pay and reward arrangements are equitable, transparent, legally compliant and responsive to labour market pressures, while maintaining strong payroll controls and service resilience. The role requires significant analytical expertise, strong leadership capability and the ability to work in partnership with Trade Unions, senior leaders and key stakeholders to deliver effective and sustainable reward solutions. This is one of many roles we are recruiting for please visit our website colbernlimited co uk Pay & Reward Strategy and Governance Lead the review, development and maintenance of local pay and reward conventions, ensuring alignment with NJC arrangements, Council policies and workforce requirements. Develop and review paylines and pay structures to ensure the Council remains competitive with neighbouring local authorities within a 25-mile radius. Ensure pay and reward arrangements are fair, transparent, legally compliant and support recruitment and retention objectives. Provide expert professional advice on pay and reward matters to senior leaders, Members and stakeholders. Pay & Reward Analysis and Market Intelligence Lead detailed pay and reward analysis, using internal and external data to assess competitiveness, affordability and equal pay risk. Undertake regular benchmarking and market analysis, comparing NJC spinal points, local conventions and market pressures across comparable authorities. Develop evidence-based business cases to support changes to pay structures, market supplements and allowances. Monitor the impact of pay decisions on recruitment, retention, turnover and workforce planning, making recommendations for improvement. Translate complex pay data into clear, accessible insight to support decision-making. Supplementary Allowances & Enhancements Review, develop and maintain supplementary allowance frameworks, including but not limited to: Market supplements Shift pay On-call allowances Standby payments Ensure allowances are applied consistently, transparently and in line with policy, governance and NJC guidance. Establish clear approval, review and withdrawal processes for allowances, ensuring appropriate documentation and audit trails. Payroll & Continuous Improvement Lead a programme of continuous improvement across payroll and pay-related processes, driving efficiency, accuracy and service resilience. Identify, assess and mitigate single points of failure through process redesign, cross-skilling, documentation and system optimisation. Champion the effective use of Unit4 (ERP) to streamline workflows, reduce manual intervention and strengthen controls. Review end-to-end payroll processes to improve data quality, compliance and customer experience. Ensure robust governance, quality assurance and escalation arrangements are in place. Leadership & Team Management Provide leadership and day-to-day management of the payroll and/or pay and reward team. Set objectives, manage performance and support the development of team members, ensuring skills coverage and succession planning. Promote a high-performing, customer-focused culture with a strong emphasis on accuracy, professionalism and continuous improvement. Ensure the team operates in line with Council policies, values and professional standards. Trade Union & Stakeholder Engagement Act as the Councils lead professional advisor on pay and reward matters in formal and informal engagement with Trade Unions. Support consultation and negotiation on changes to pay, reward and related policies, maintaining constructive industrial relations. Prepare reports, proposals and briefing papers for Joint Negotiating Committees, senior leadership and elected Members as required. Compliance & Risk Ensure all pay and reward arrangements comply with: NJC terms and conditions Equal pay and employment legislation Local government best practice Support audits, reviews and inspections relating to pay, reward and payroll. Identify and manage risks associated with pay and payroll delivery. Knowledge, Skills and Experience Essential Significant experience working in a UK Local Authority in a senior pay, reward or payroll-related role. Extensive working knowledge of NJC pay, terms and conditions and their practical application. Proven experience of reviewing and developing pay structures, paylines and local conventions. Strong analytical skills with experience of pay modelling, benchmarking and market analysis. Demonstrable experience of working constructively with Trade Unions, including consultation and negotiation. Hands-on experience of using Unit4 (ERP) for payroll and/or pay and reward processes. A recognised payroll qualification (e.g. CIPP) or equivalent relevant professional qualification or experience. Proven experience of managing and developing a team, including performance management and workforce planning. Experience of reviewing and managing supplementary allowances, including market supplements, shift pay, on-call and standby arrangements. Desirable Experience of leading payroll or pay transformation or service improvement programmes. Knowledge of job evaluation schemes used in local government. Experience of presenting complex pay and reward issues to senior leaders or elected Members. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Salary: £32,075-34,434 per annum (dependent on experience) Hours: 30 (working pattern to be agreed with successful applicant) Any additional hours worked outside the agreed pattern will be managed by agreement through flexible working arrangements or time off in lieu. Contract: Permanent DBS Required: YES - Basic The People & HR Advisor provides operational HR advice and support to the Senior Leadership Team (SLT), managers and staff at CoLab. This role ensures that existing HR policies and procedures are applied consistently and in line with current employment legislation. The postholder will work closely with external professional bodies (e.g. CIPD, SafeHR or equivalent HR advisory services) to remain in-formed of legislative updates and advise SLT where changes to policy or practice may be required. This is not a strategic or line management role. Strategic HR direction and organisational risk sit with SLT. A core expectation of this role is physical presence within the Hub to provide accessible, relational support to staff. Home working is ad hoc and aligned to specific project work (e.g. employee relations case preparation). Demonstrating our values of welcome, compassion and collaboration, we are seeking individuals who are able to communicate clearly, respectfully and effectively with a diverse range of people, adapting their approach to suit different needs and contexts. The role requires building positive, professional relationships at all levels and contributing to an inclusive, welcoming environment for everyone engaging with CoLab. The post holder will be committed to empowering people to make positive choices and work towards behaviour change in their lives. They will be proactive, optimistic, and committed to the opportunities created through collaborative partnership working. Interviews: Thursday 2nd July 2026 at CoLab Exeter About the Role 1. HR Advisory & Employee Relations • Act as the first point of contact for managers seeking guidance on applying existing HR policies and procedures. • Provide operational advice across the full employee lifecycle including: Recruitment and safer recruitment processes, Induction and probation, Absence management, Performance management, Disciplinary and grievance procedures, Flexible working requests ,Family-friendly rights • Support managers with documentation and process guidance for employee relations casework. • Liaise with external HR advisors (e.g. SafeHR) where specialist advice is required. • Ensure employee relations processes are fair, documented and compliant. 2. Policy & Compliance Oversight • Maintain oversight of all HR-related policies and procedures. • Monitor legislative updates via CIPD, SafeHR or equivalent and advise SLT where policy amendments are required. • Draft updates to policies for SLT review and approval. • Ensure policy review cycles are maintained and documented. • Support implementation of policy changes across the organisation. 3. HR Systems & Administration Oversight • Oversee the effective use of HR systems (e.g. SafeHR or equivalent). • Ensure accurate employee records are maintained in line with GDPR. • Monitor annual leave, absence and probation tracking. • Work with Finance to support payroll administration processes. • Provide HR data reports to SLT as required (e.g. absence trends, staffing metrics). 4. Recruitment & Onboarding Support • Support managers to deliver compliant recruitment processes. • Oversee preparation of contracts and offer documentation. • Ensure onboarding documentation and right-to-work checks are completed. • Maintain recruitment templates and process guidance. 5. On-Site Staff Support • Be visibly present and accessible within the Hub. • Provide informal guidance and signposting to staff where appropriate. • Support managers with difficult conversations and people-related matters. • Maintain appropriate professional boundaries while being approachable. 6. Continuous Professional Awareness • Maintain up-to-date knowledge of UK employment law and best practice. • Engage with professional networks (e.g. CIPD updates). • Escalate complex or high-risk matters to SLT promptly. Please note that this is not an exhaustive list of duties. You may be required to under-take additional duties consistent with the nature and level of the role and the broader objectives of CoLab. Working Pattern & Presence: This role is primarily office-based to ensure visibility and accessibility to staff. Home working may be agreed on an ad hoc basis where aligned to project work or case preparation. Person Specification With an approach that aligns to our values of compassion, welcome, collaboration, ambition and social justice, the post holder will be able to demonstrate the following: Skills, Knowledge and Experience Essential • CIPD Level 3 qualified (or working towards) or demonstrable equivalent operational HR experience. We will support the successful candidate to further their CIPD training. • Proven experience working in a generalist HR role within the UK. • Sound working knowledge of UK employment law and its practical application. • Experience supporting managers with employee relations processes including absence management, performance management, disciplinary and grievance procedures. • Experience maintaining and updating HR policies in line with legislative changes. • Ability to interpret legislation and professional guidance (e.g. CIPD, SafeHR) and translate this into practical advice for managers. • Experience overseeing recruitment and onboarding processes, including right-to-work and safer recruitment requirements. • Experience maintaining accurate and confidential HR records in line with GDPR. • Strong written communication skills, including drafting clear documentation and correspondence. • Confident verbal communicator, able to explain HR processes clearly and calmly. • High level of discretion and ability to manage sensitive information appropriately. • Experience using HR systems to monitor absence, leave and employee records. • Ability to provide accurate HR data and reports to senior leaders as required. Desirable • Experience working within the charity or not-for-profit sector. • Experience working in a small or medium-sized organisation with limited internal HR infrastructure. • Experience supporting organisations with lived-experience or trauma-informed workforces. • Experience liaising with external HR advisory services or employment law providers. • Experience supporting policy review cycles and organisational compliance processes. Personal Qualities and Values Essential • Approachable and relational, building trust through consistent presence and visibility within the organisation. • Comfortable being available in person and providing calm, grounded support without becoming over-involved. • Able to remain steady and professional in emotionally complex or sensitive situations. • Capable of supporting managers through challenging conversations without escalating tension. • Fair and objective in approach, applying policy consistently and proportionately. • Able to balance compassion with procedural integrity. • Demonstrates impartiality while remaining human and empathetic. • Clear and confident communicator, able to explain policies and processes in accessible, plain language. • Produces accurate, well-structured written documentation. • Emotionally intelligent, able to read situations and adapt approach appropriately. • Understands professional boundaries between advice, advocacy and decision-making. • Knows when to escalate matters appropriately. • Discreet and trustworthy, maintaining absolute confidentiality. • Exercises sound professional judgement when handling sensitive information. • Organised and methodical in managing casework and documentation. • Maintains accurate records and audit trails. • Comfortable working within defined remit and escalation structures. • Respects SLT accountability for organisational risk and organisational decision making. Desirable • Experience working in values-led or trauma-informed settings, with an understanding of how organisational culture and lived experience intersect with HR practice. • Coaching mindset, supporting managers to build confidence rather than taking over situations. • Reflective practitioner, able to review own practice and seek advice or supervision appropriately. • Balanced and pragmatic in approach, able to distinguish between matters requiring formal process and those suitable for informal resolution. • Comfortable operating in a dynamic environment where projects, funding and organisational capacity may shift. Safer Recruitment & Compliance • Applicants must have the right to work in the UK. • Appointment may be subject to a DBS check at the appropriate level for the role. • We are committed to making reasonable adjustments throughout the recruitment process. Fixed-term Employment Protection Fixed-term employees will be treated no less favourably than comparable permanent employees . click apply for full job details
Jun 16, 2026
Full time
Salary: £32,075-34,434 per annum (dependent on experience) Hours: 30 (working pattern to be agreed with successful applicant) Any additional hours worked outside the agreed pattern will be managed by agreement through flexible working arrangements or time off in lieu. Contract: Permanent DBS Required: YES - Basic The People & HR Advisor provides operational HR advice and support to the Senior Leadership Team (SLT), managers and staff at CoLab. This role ensures that existing HR policies and procedures are applied consistently and in line with current employment legislation. The postholder will work closely with external professional bodies (e.g. CIPD, SafeHR or equivalent HR advisory services) to remain in-formed of legislative updates and advise SLT where changes to policy or practice may be required. This is not a strategic or line management role. Strategic HR direction and organisational risk sit with SLT. A core expectation of this role is physical presence within the Hub to provide accessible, relational support to staff. Home working is ad hoc and aligned to specific project work (e.g. employee relations case preparation). Demonstrating our values of welcome, compassion and collaboration, we are seeking individuals who are able to communicate clearly, respectfully and effectively with a diverse range of people, adapting their approach to suit different needs and contexts. The role requires building positive, professional relationships at all levels and contributing to an inclusive, welcoming environment for everyone engaging with CoLab. The post holder will be committed to empowering people to make positive choices and work towards behaviour change in their lives. They will be proactive, optimistic, and committed to the opportunities created through collaborative partnership working. Interviews: Thursday 2nd July 2026 at CoLab Exeter About the Role 1. HR Advisory & Employee Relations • Act as the first point of contact for managers seeking guidance on applying existing HR policies and procedures. • Provide operational advice across the full employee lifecycle including: Recruitment and safer recruitment processes, Induction and probation, Absence management, Performance management, Disciplinary and grievance procedures, Flexible working requests ,Family-friendly rights • Support managers with documentation and process guidance for employee relations casework. • Liaise with external HR advisors (e.g. SafeHR) where specialist advice is required. • Ensure employee relations processes are fair, documented and compliant. 2. Policy & Compliance Oversight • Maintain oversight of all HR-related policies and procedures. • Monitor legislative updates via CIPD, SafeHR or equivalent and advise SLT where policy amendments are required. • Draft updates to policies for SLT review and approval. • Ensure policy review cycles are maintained and documented. • Support implementation of policy changes across the organisation. 3. HR Systems & Administration Oversight • Oversee the effective use of HR systems (e.g. SafeHR or equivalent). • Ensure accurate employee records are maintained in line with GDPR. • Monitor annual leave, absence and probation tracking. • Work with Finance to support payroll administration processes. • Provide HR data reports to SLT as required (e.g. absence trends, staffing metrics). 4. Recruitment & Onboarding Support • Support managers to deliver compliant recruitment processes. • Oversee preparation of contracts and offer documentation. • Ensure onboarding documentation and right-to-work checks are completed. • Maintain recruitment templates and process guidance. 5. On-Site Staff Support • Be visibly present and accessible within the Hub. • Provide informal guidance and signposting to staff where appropriate. • Support managers with difficult conversations and people-related matters. • Maintain appropriate professional boundaries while being approachable. 6. Continuous Professional Awareness • Maintain up-to-date knowledge of UK employment law and best practice. • Engage with professional networks (e.g. CIPD updates). • Escalate complex or high-risk matters to SLT promptly. Please note that this is not an exhaustive list of duties. You may be required to under-take additional duties consistent with the nature and level of the role and the broader objectives of CoLab. Working Pattern & Presence: This role is primarily office-based to ensure visibility and accessibility to staff. Home working may be agreed on an ad hoc basis where aligned to project work or case preparation. Person Specification With an approach that aligns to our values of compassion, welcome, collaboration, ambition and social justice, the post holder will be able to demonstrate the following: Skills, Knowledge and Experience Essential • CIPD Level 3 qualified (or working towards) or demonstrable equivalent operational HR experience. We will support the successful candidate to further their CIPD training. • Proven experience working in a generalist HR role within the UK. • Sound working knowledge of UK employment law and its practical application. • Experience supporting managers with employee relations processes including absence management, performance management, disciplinary and grievance procedures. • Experience maintaining and updating HR policies in line with legislative changes. • Ability to interpret legislation and professional guidance (e.g. CIPD, SafeHR) and translate this into practical advice for managers. • Experience overseeing recruitment and onboarding processes, including right-to-work and safer recruitment requirements. • Experience maintaining accurate and confidential HR records in line with GDPR. • Strong written communication skills, including drafting clear documentation and correspondence. • Confident verbal communicator, able to explain HR processes clearly and calmly. • High level of discretion and ability to manage sensitive information appropriately. • Experience using HR systems to monitor absence, leave and employee records. • Ability to provide accurate HR data and reports to senior leaders as required. Desirable • Experience working within the charity or not-for-profit sector. • Experience working in a small or medium-sized organisation with limited internal HR infrastructure. • Experience supporting organisations with lived-experience or trauma-informed workforces. • Experience liaising with external HR advisory services or employment law providers. • Experience supporting policy review cycles and organisational compliance processes. Personal Qualities and Values Essential • Approachable and relational, building trust through consistent presence and visibility within the organisation. • Comfortable being available in person and providing calm, grounded support without becoming over-involved. • Able to remain steady and professional in emotionally complex or sensitive situations. • Capable of supporting managers through challenging conversations without escalating tension. • Fair and objective in approach, applying policy consistently and proportionately. • Able to balance compassion with procedural integrity. • Demonstrates impartiality while remaining human and empathetic. • Clear and confident communicator, able to explain policies and processes in accessible, plain language. • Produces accurate, well-structured written documentation. • Emotionally intelligent, able to read situations and adapt approach appropriately. • Understands professional boundaries between advice, advocacy and decision-making. • Knows when to escalate matters appropriately. • Discreet and trustworthy, maintaining absolute confidentiality. • Exercises sound professional judgement when handling sensitive information. • Organised and methodical in managing casework and documentation. • Maintains accurate records and audit trails. • Comfortable working within defined remit and escalation structures. • Respects SLT accountability for organisational risk and organisational decision making. Desirable • Experience working in values-led or trauma-informed settings, with an understanding of how organisational culture and lived experience intersect with HR practice. • Coaching mindset, supporting managers to build confidence rather than taking over situations. • Reflective practitioner, able to review own practice and seek advice or supervision appropriately. • Balanced and pragmatic in approach, able to distinguish between matters requiring formal process and those suitable for informal resolution. • Comfortable operating in a dynamic environment where projects, funding and organisational capacity may shift. Safer Recruitment & Compliance • Applicants must have the right to work in the UK. • Appointment may be subject to a DBS check at the appropriate level for the role. • We are committed to making reasonable adjustments throughout the recruitment process. Fixed-term Employment Protection Fixed-term employees will be treated no less favourably than comparable permanent employees . click apply for full job details
Customer Service Advisor West Malling, Kent (Hybrid Working) Permanent £25,000 basic salary + £2,000 annual bonus We are recruiting for a Customer Service Advisor to join a growing and well-established organisation based in West Malling. This is an excellent opportunity for someone with strong customer service and relationship-building skills who enjoys working in a fast-paced, professional environment.Offering hybrid working, you'll typically spend 2-3 days per week in the office and the remainder working from home. The Role Providing outstanding customer support via phone and email. Managing customer enquiries from initial request through to completion. Preparing quotations and helping customers identify suitable solutions. Maintaining accurate records and updating internal systems. Building strong relationships with customers and internal teams. Monitoring progress and ensuring service levels are consistently achieved. About You Previous experience in a customer service, account management or sales support role. Excellent communication skills, both written and verbal. Strong organisational and administrative abilities. High levels of accuracy and attention to detail. Confidence managing multiple tasks and priorities. A proactive and positive approach to customer relationships. What's on Offer £25,000 basic salary. Annual bonus of up to £2,000. Hybrid working (2-3 days in the office). 25 days holiday plus bank holidays. Ongoing training and development opportunities. A supportive team environment with genuine career progression.
Jun 16, 2026
Full time
Customer Service Advisor West Malling, Kent (Hybrid Working) Permanent £25,000 basic salary + £2,000 annual bonus We are recruiting for a Customer Service Advisor to join a growing and well-established organisation based in West Malling. This is an excellent opportunity for someone with strong customer service and relationship-building skills who enjoys working in a fast-paced, professional environment.Offering hybrid working, you'll typically spend 2-3 days per week in the office and the remainder working from home. The Role Providing outstanding customer support via phone and email. Managing customer enquiries from initial request through to completion. Preparing quotations and helping customers identify suitable solutions. Maintaining accurate records and updating internal systems. Building strong relationships with customers and internal teams. Monitoring progress and ensuring service levels are consistently achieved. About You Previous experience in a customer service, account management or sales support role. Excellent communication skills, both written and verbal. Strong organisational and administrative abilities. High levels of accuracy and attention to detail. Confidence managing multiple tasks and priorities. A proactive and positive approach to customer relationships. What's on Offer £25,000 basic salary. Annual bonus of up to £2,000. Hybrid working (2-3 days in the office). 25 days holiday plus bank holidays. Ongoing training and development opportunities. A supportive team environment with genuine career progression.
LIVERPOOL SCHOOL OF TROPICAL MEDICINE
Liverpool, Merseyside
Chief Financial Officer Liverpool School of Tropical Medicine (LSTM) is a world-leading specialist university dedicated to improving global health and saving lives through research, education, and partnerships. For over 125 years, it has been at the forefront of tackling infectious diseases and advancing health equity, working with partners across more than 70 countries to deliver impact where it matters most. Today, it is internationally recognised as a mission-led, research-intensive postgraduate institution, with over 650 staff working in Liverpool and across the world. Working across the full translational spectrum, from discovery science through to implementation, LSTM's staff, students, and partners are undertaking research which is saving and improving lives in the most disadvantaged populations. Operating across the UK and internationally, including through subsidiaries and partner global hubs, LSTM manages a complex and volatile funding environment and diverse portfolio of research, partnerships, and education programmes. At a time of significant external challenge across global health and higher education, LSTM continues to perform strongly, with a clear focus on sustainable growth and impact, delivered through an active research portfolio of £738m. The role We are seeking to appoint a Chief Financial Officer to provide strategic financial leadership across the organisation. As a core member of the Executive Team, the postholder will play a vital role in shaping and delivering institutional priorities and the University's financial strategy. Acting as a key advisor to the Vice-Chancellor, Deputy Vice-Chancellor, Chief Operating Officer, and Board of Trustees, they will ensure long-term financial sustainability while enabling continued investment in people, infrastructure, and research. This is a broad and influential role, spanning financial strategy, planning and performance, governance, and leadership of a large multi disciplinary finance function. The role includes oversight of LSTM's UK and international activities, working with senior colleagues to align resources to priorities and support effective decision making. The Chief Financial Officer will also play a key role in driving the transformation of our finance operations, including strengthening systems and processes, enhancing insight and reporting, embedding new approaches to business planning and business partnering, and ensuring robust control and compliance across our complex international operating model. About You The successful candidate will be an established senior finance leader with experience operating at board level in a complex, and ideally regulated environment. They will bring strong financial and commercial judgement, with the ability to navigate complexity, provide clear direction, and drive organisational change; combined with robust operational understanding and credibility. Experience of working in a complex, international environment is desirable but not essential. An appreciation of, and alignment with, LSTM's mission to deliver global health impact will be essential, alongside the ability to build strong relationships across the organisation and with external partners, funders, and stakeholders. At a time of notable change and opportunity in the higher education and global health sectors the role of Chief Financial Officer is particularly important at this point in LSTM's development. If you are motivated by purpose, and have the leadership, insight, and ambition to help shape the future of a globally recognised institution, we would be delighted to hear from you. For further information on this exciting opportunity and details of how to apply, please visit The closing date for applications is Friday 24 th July.
Jun 16, 2026
Full time
Chief Financial Officer Liverpool School of Tropical Medicine (LSTM) is a world-leading specialist university dedicated to improving global health and saving lives through research, education, and partnerships. For over 125 years, it has been at the forefront of tackling infectious diseases and advancing health equity, working with partners across more than 70 countries to deliver impact where it matters most. Today, it is internationally recognised as a mission-led, research-intensive postgraduate institution, with over 650 staff working in Liverpool and across the world. Working across the full translational spectrum, from discovery science through to implementation, LSTM's staff, students, and partners are undertaking research which is saving and improving lives in the most disadvantaged populations. Operating across the UK and internationally, including through subsidiaries and partner global hubs, LSTM manages a complex and volatile funding environment and diverse portfolio of research, partnerships, and education programmes. At a time of significant external challenge across global health and higher education, LSTM continues to perform strongly, with a clear focus on sustainable growth and impact, delivered through an active research portfolio of £738m. The role We are seeking to appoint a Chief Financial Officer to provide strategic financial leadership across the organisation. As a core member of the Executive Team, the postholder will play a vital role in shaping and delivering institutional priorities and the University's financial strategy. Acting as a key advisor to the Vice-Chancellor, Deputy Vice-Chancellor, Chief Operating Officer, and Board of Trustees, they will ensure long-term financial sustainability while enabling continued investment in people, infrastructure, and research. This is a broad and influential role, spanning financial strategy, planning and performance, governance, and leadership of a large multi disciplinary finance function. The role includes oversight of LSTM's UK and international activities, working with senior colleagues to align resources to priorities and support effective decision making. The Chief Financial Officer will also play a key role in driving the transformation of our finance operations, including strengthening systems and processes, enhancing insight and reporting, embedding new approaches to business planning and business partnering, and ensuring robust control and compliance across our complex international operating model. About You The successful candidate will be an established senior finance leader with experience operating at board level in a complex, and ideally regulated environment. They will bring strong financial and commercial judgement, with the ability to navigate complexity, provide clear direction, and drive organisational change; combined with robust operational understanding and credibility. Experience of working in a complex, international environment is desirable but not essential. An appreciation of, and alignment with, LSTM's mission to deliver global health impact will be essential, alongside the ability to build strong relationships across the organisation and with external partners, funders, and stakeholders. At a time of notable change and opportunity in the higher education and global health sectors the role of Chief Financial Officer is particularly important at this point in LSTM's development. If you are motivated by purpose, and have the leadership, insight, and ambition to help shape the future of a globally recognised institution, we would be delighted to hear from you. For further information on this exciting opportunity and details of how to apply, please visit The closing date for applications is Friday 24 th July.
Step Into a Leadership Role in Private Client Advisory Empower entrepreneurs, guide high-net-worth individuals Your new company This is your opportunity to join a forward-thinking accountancy and advisory firm that partners with the UK's most dynamic and fast-growing businesses. With a strong reputation for supporting entrepreneurial ventures and private clients, the firm offers a collaborative culture, global reach, and a commitment to helping clients-and colleagues-thrive in a changing world. Your new role As an Associate Director or Director within the Private Client Services team, you'll take the lead in managing a portfolio of high-net-worth individuals, families, and their associated structures. You'll provide strategic tax advice, oversee compliance, and build long-term relationships that position you as a trusted advisor. Your role will also involve mentoring junior team members, identifying new business opportunities, and contributing to the continued growth of the practice. Key responsibilities include: Managing complex client portfolios and delivering tailored tax solutions Advising on succession planning, restructuring, and wealth preservation Overseeing billing, WIP, and client onboarding processes Building strong relationships with clients and intermediaries Leading projects and supporting the development of junior colleagues Ensuring compliance with quality and risk management standards What you'll need to succeed We're looking for someone who brings both technical expertise and a people-first mindset. You'll need: CTA and/or ACA qualification (or equivalent) Strong experience advising high-net-worth individuals and their families A deep understanding of UK tax legislation and wealth structures Proven ability to manage client relationships and spot growth opportunities Confidence in networking and representing the firm in the market Leadership skills with a passion for mentoring and developing others What you'll get in return This role offers more than just a title-it's a platform for long-term growth. You'll benefit from: Flexible, agile working arrangements Direct access to senior leadership and a clear career path A supportive, inclusive culture that values individuality Modern collaboration spaces and continuous learning opportunities Recognition for your contributions and the freedom to shape your future What you need to do now If you're ready to lead, inspire, and make a lasting impact in private client advisory, we'd love to hear from you. Apply today and join a team where your expertise will be valued, your ideas welcomed, and your career ambitions supported.
Jun 16, 2026
Full time
Step Into a Leadership Role in Private Client Advisory Empower entrepreneurs, guide high-net-worth individuals Your new company This is your opportunity to join a forward-thinking accountancy and advisory firm that partners with the UK's most dynamic and fast-growing businesses. With a strong reputation for supporting entrepreneurial ventures and private clients, the firm offers a collaborative culture, global reach, and a commitment to helping clients-and colleagues-thrive in a changing world. Your new role As an Associate Director or Director within the Private Client Services team, you'll take the lead in managing a portfolio of high-net-worth individuals, families, and their associated structures. You'll provide strategic tax advice, oversee compliance, and build long-term relationships that position you as a trusted advisor. Your role will also involve mentoring junior team members, identifying new business opportunities, and contributing to the continued growth of the practice. Key responsibilities include: Managing complex client portfolios and delivering tailored tax solutions Advising on succession planning, restructuring, and wealth preservation Overseeing billing, WIP, and client onboarding processes Building strong relationships with clients and intermediaries Leading projects and supporting the development of junior colleagues Ensuring compliance with quality and risk management standards What you'll need to succeed We're looking for someone who brings both technical expertise and a people-first mindset. You'll need: CTA and/or ACA qualification (or equivalent) Strong experience advising high-net-worth individuals and their families A deep understanding of UK tax legislation and wealth structures Proven ability to manage client relationships and spot growth opportunities Confidence in networking and representing the firm in the market Leadership skills with a passion for mentoring and developing others What you'll get in return This role offers more than just a title-it's a platform for long-term growth. You'll benefit from: Flexible, agile working arrangements Direct access to senior leadership and a clear career path A supportive, inclusive culture that values individuality Modern collaboration spaces and continuous learning opportunities Recognition for your contributions and the freedom to shape your future What you need to do now If you're ready to lead, inspire, and make a lasting impact in private client advisory, we'd love to hear from you. Apply today and join a team where your expertise will be valued, your ideas welcomed, and your career ambitions supported.
