Flexibility Sales Account Manager Grade: 6.1 Salary: in the region of 50,000 plus annual bonus (20%), car/ allowance and other Veolia benefits Location: Hybrid - London Head office N1 9JY When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: Access to our enhanced company pension scheme Private Medical Insurance Company car or allowance 6,600 Per annum Access to a range of resources to support your physical, mental and financial health, so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household What you'll be doing: Lead the flexibility services sales cycle from lead generation through contract signature, driving cross-selling of flexibility services to existing and prospective customers, while equipping customer-facing colleagues to promote these services within their own portfolios. Build and manage a robust pipeline of opportunities across flexibility services, capacity markets, and wholesale trading, maintaining frequent and strategic customer contact across diverse sectors and account types. Communicate extensively across the business to raise awareness of flexibility capabilities, prepare commercial materials and presentations, and train BDMs, Portfolio Managers, and account managers to promote flexibility services within their customer portfolios. Develop a forward-looking commercial strategy spanning two or more years, anticipating market developments, regulatory changes, and customer engagement timelines to maximise revenue opportunities. Maintain advanced knowledge of energy flexibility, capacity markets, DNO services, ancillary services, and wholesale trading to inform competitive pricing strategies and customer value propositions. Drive customer engagement on decarbonisation initiatives, positioning Veolia's flexibility services as essential to the energy transition while being financially beneficial to clients. Operate with a high degree of independence in engaging with existing and prospective customers, defining pricing strategies, initiating and leading contract negotiations and managing tender responses through to submission. Actively pursue new customer relationships with major energy-consuming companies, identifying and converting new business opportunities. Collect and process customer feedback systematically to inform and continuously improve Veolia's services, pricing strategy, commercial methodology, and communication Identify, apply for, and manage relevant grants and financing solutions that enhance the competitiveness and attractiveness of Veolia's commercial offering to customers. Represent Veolia at client meetings, industry events, trade shows, and strategic forums to establish market presence, build credibility, and generate new commercial opportunities. What we're looking for: Essential: Thorough experience in energy markets, flexibility services, or a related commercial or technical environment, ideally in a sales or business development capacity Strong understanding of the UK electricity market, including flexibility and ancillary services, capacity markets, DNO services, and wholesale trading Ability to engage credibly with plant managers, energy managers, and senior decision-makers within industrial companies and energy-intensive organisations Experience managing tender responses and complex commercial negotiations through to contract signature Familiarity with grant funding mechanisms and external financing routes relevant to energy and electrification projects is an advantage Desirable: Degree in a numerically relevant discipline (i.e. mathematics, engineering, economics) Proven track record of working in energy, with good understanding of flexibility markets preferable. Excellent verbal and written communication skills, Ability to work independently, Ability to multitask, prioritise, and manage time effectively Specific experience in flexibility sales and/or energy sales, particularly with industrial clients. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
May 25, 2026
Full time
Flexibility Sales Account Manager Grade: 6.1 Salary: in the region of 50,000 plus annual bonus (20%), car/ allowance and other Veolia benefits Location: Hybrid - London Head office N1 9JY When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: Access to our enhanced company pension scheme Private Medical Insurance Company car or allowance 6,600 Per annum Access to a range of resources to support your physical, mental and financial health, so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household What you'll be doing: Lead the flexibility services sales cycle from lead generation through contract signature, driving cross-selling of flexibility services to existing and prospective customers, while equipping customer-facing colleagues to promote these services within their own portfolios. Build and manage a robust pipeline of opportunities across flexibility services, capacity markets, and wholesale trading, maintaining frequent and strategic customer contact across diverse sectors and account types. Communicate extensively across the business to raise awareness of flexibility capabilities, prepare commercial materials and presentations, and train BDMs, Portfolio Managers, and account managers to promote flexibility services within their customer portfolios. Develop a forward-looking commercial strategy spanning two or more years, anticipating market developments, regulatory changes, and customer engagement timelines to maximise revenue opportunities. Maintain advanced knowledge of energy flexibility, capacity markets, DNO services, ancillary services, and wholesale trading to inform competitive pricing strategies and customer value propositions. Drive customer engagement on decarbonisation initiatives, positioning Veolia's flexibility services as essential to the energy transition while being financially beneficial to clients. Operate with a high degree of independence in engaging with existing and prospective customers, defining pricing strategies, initiating and leading contract negotiations and managing tender responses through to submission. Actively pursue new customer relationships with major energy-consuming companies, identifying and converting new business opportunities. Collect and process customer feedback systematically to inform and continuously improve Veolia's services, pricing strategy, commercial methodology, and communication Identify, apply for, and manage relevant grants and financing solutions that enhance the competitiveness and attractiveness of Veolia's commercial offering to customers. Represent Veolia at client meetings, industry events, trade shows, and strategic forums to establish market presence, build credibility, and generate new commercial opportunities. What we're looking for: Essential: Thorough experience in energy markets, flexibility services, or a related commercial or technical environment, ideally in a sales or business development capacity Strong understanding of the UK electricity market, including flexibility and ancillary services, capacity markets, DNO services, and wholesale trading Ability to engage credibly with plant managers, energy managers, and senior decision-makers within industrial companies and energy-intensive organisations Experience managing tender responses and complex commercial negotiations through to contract signature Familiarity with grant funding mechanisms and external financing routes relevant to energy and electrification projects is an advantage Desirable: Degree in a numerically relevant discipline (i.e. mathematics, engineering, economics) Proven track record of working in energy, with good understanding of flexibility markets preferable. Excellent verbal and written communication skills, Ability to work independently, Ability to multitask, prioritise, and manage time effectively Specific experience in flexibility sales and/or energy sales, particularly with industrial clients. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
International Corporate Tax Senior Manager Your new company is a top 10 international, multi-award-winning Chartered Accountancy firm based in London. The firm delivers a wide range of services to clients across audit, tax and legal, consulting, deal advisory, and digital transformation. It works with a diverse client base, including FTSE 350 companies, as well as organisations in financial services, energy, technology, and consumer markets. Operating globally with over 100 offices worldwide, your new office drives innovation, sustainability, and technology-led solutions, helping clients achieve responsible growth and long-term resilience. This firm is looking for an International Tax Senior Manager to join the team in London. Your role sits within the well-established tax team in the firm's London office. You will advise multinational businesses and manage a diverse portfolio of UK-listed and global clients, delivering high-quality tax advisory services on projects such as international tax structuring, business reorganisations, expansion strategies, operating model redesign, and responding to global tax policy changes. Key responsibilities include: Leading complex tax projectsManaging client relationshipsDeveloping proposals and driving business developmentCoaching junior team membersCollaborating with specialists across departments and overseas officesContributing to team operations and performance Ideally, you will: Hold a professional qualification (CTA, ACA, ACCA or equivalent)Demonstrate proven ability to lead, coach, and manage teams and stakeholdersBe skilled at managing multiple projects and client relationships simultaneouslyHave experience working with multinational businesses What You'll Get in Return: Flexible working25 days holiday allowance with the option to buy an extra 10 daysVolunteering daysMentoring, workshops, talks, and online learning opportunities for personal and professional growthPension schemePrivate medical insuranceLifestyle discounts (gym, retail, tech, etc.)Car cash allowanceIn-office lunch allowance
May 22, 2026
Full time
International Corporate Tax Senior Manager Your new company is a top 10 international, multi-award-winning Chartered Accountancy firm based in London. The firm delivers a wide range of services to clients across audit, tax and legal, consulting, deal advisory, and digital transformation. It works with a diverse client base, including FTSE 350 companies, as well as organisations in financial services, energy, technology, and consumer markets. Operating globally with over 100 offices worldwide, your new office drives innovation, sustainability, and technology-led solutions, helping clients achieve responsible growth and long-term resilience. This firm is looking for an International Tax Senior Manager to join the team in London. Your role sits within the well-established tax team in the firm's London office. You will advise multinational businesses and manage a diverse portfolio of UK-listed and global clients, delivering high-quality tax advisory services on projects such as international tax structuring, business reorganisations, expansion strategies, operating model redesign, and responding to global tax policy changes. Key responsibilities include: Leading complex tax projectsManaging client relationshipsDeveloping proposals and driving business developmentCoaching junior team membersCollaborating with specialists across departments and overseas officesContributing to team operations and performance Ideally, you will: Hold a professional qualification (CTA, ACA, ACCA or equivalent)Demonstrate proven ability to lead, coach, and manage teams and stakeholdersBe skilled at managing multiple projects and client relationships simultaneouslyHave experience working with multinational businesses What You'll Get in Return: Flexible working25 days holiday allowance with the option to buy an extra 10 daysVolunteering daysMentoring, workshops, talks, and online learning opportunities for personal and professional growthPension schemePrivate medical insuranceLifestyle discounts (gym, retail, tech, etc.)Car cash allowanceIn-office lunch allowance
Our client a global provider for aircraft interior solutions, delivering market-leading services including; premium customized monuments, lounges, bars, sky shops, seat modules, galleys and stowages, are recruiting for a Sales Manager - Commercial Aviation Retrofit and OEM's , which is a remote based role reporting into the offices in London/Kent area. On Offer: Salary up to £55k based on skills and experience along with a performance based commission structure An opportunity to join an expanding organisation, which is part of the world s largest ACMI (Aircraft, Crew, Maintenance, and Insurance) provider supported by 14,000 highly skilled aviation professionals, the group is parent company to over 250+ subsidiaries. 30 days annual leave including Public/ Bank Holidays Employee Assistance Programme Reimbursement of work expenses Bright Exchange Free parking on Company premises when available Main Purpose of the Sales Manager: This strategic role will be instrumental in accelerating the company's growth trajectory by identifying and securing new business opportunities, strengthening key account relationships, and driving sales performance in alignment with the long-term business objectives. Key Responsibilities of the Sales Manager: Develop and execute sales strategic business plan on expanding company s presence within retrofit programs, cabin modification projects, and OEM channels in the commercial aviation market. Consistently achieve and exceed sales and revenue targets, collaborating closely with internal stakeholders including project management, engineering, and production teams. Build and promote strong, long-lasting customer relationships with airlines, MROs (Maintenance, Repair & Overhaul providers), OEMs, and key stakeholders. Assist in recruiting, objectives setting, coaching and performance monitoring of sales representatives. Prepare and present sales, revenue and expenses reports and realistic forecasts to the management team. Represent the company at industry events, exhibitions and client meetings globally, ensuring the company s brand visibility and positioning as a trusted interior solutions provider. Identify emerging markets innovative retrofit trends and new OEM programs, proactively adapting the sales approach to evolving customer requirements. Monitor market trends, competitor activity, and customer feedback, providing insights to guide strategic decision-making and product positioning. To Be Considered Degree in business administration, Aerospace Engineering or a related field. Proven track record as a Sales Manager or Business Development Manager in the aviation, aerospace, or aircraft interiors industry, with a strong emphasis on retrofit programs and OEM engagement. Strong technical understanding of aircraft cabin systems, interiors, retrofit modification programs and certification pathways (STC, minor/major mods). Demonstrated ability to build relationships at C-level and across all levels of an organization, influencing stakeholders and driving commercial success. Strong commercial and financial awareness, including the ability to manage complex sales cycles, contracts, and negotiations. Proactive, entrepreneurial mindset with the ability to work autonomously in a dynamic, fastpaced environment. Excellent interpersonal, negotiation, and presentation skills, with fluency in English (additional languages are an advantage). Willingness to travel globally to support client engagement and project development. For more details, please contact Willis Global - a leading Recruitment Consultancy for the Aviation & Aerospace industry
Oct 03, 2025
Full time
Our client a global provider for aircraft interior solutions, delivering market-leading services including; premium customized monuments, lounges, bars, sky shops, seat modules, galleys and stowages, are recruiting for a Sales Manager - Commercial Aviation Retrofit and OEM's , which is a remote based role reporting into the offices in London/Kent area. On Offer: Salary up to £55k based on skills and experience along with a performance based commission structure An opportunity to join an expanding organisation, which is part of the world s largest ACMI (Aircraft, Crew, Maintenance, and Insurance) provider supported by 14,000 highly skilled aviation professionals, the group is parent company to over 250+ subsidiaries. 30 days annual leave including Public/ Bank Holidays Employee Assistance Programme Reimbursement of work expenses Bright Exchange Free parking on Company premises when available Main Purpose of the Sales Manager: This strategic role will be instrumental in accelerating the company's growth trajectory by identifying and securing new business opportunities, strengthening key account relationships, and driving sales performance in alignment with the long-term business objectives. Key Responsibilities of the Sales Manager: Develop and execute sales strategic business plan on expanding company s presence within retrofit programs, cabin modification projects, and OEM channels in the commercial aviation market. Consistently achieve and exceed sales and revenue targets, collaborating closely with internal stakeholders including project management, engineering, and production teams. Build and promote strong, long-lasting customer relationships with airlines, MROs (Maintenance, Repair & Overhaul providers), OEMs, and key stakeholders. Assist in recruiting, objectives setting, coaching and performance monitoring of sales representatives. Prepare and present sales, revenue and expenses reports and realistic forecasts to the management team. Represent the company at industry events, exhibitions and client meetings globally, ensuring the company s brand visibility and positioning as a trusted interior solutions provider. Identify emerging markets innovative retrofit trends and new OEM programs, proactively adapting the sales approach to evolving customer requirements. Monitor market trends, competitor activity, and customer feedback, providing insights to guide strategic decision-making and product positioning. To Be Considered Degree in business administration, Aerospace Engineering or a related field. Proven track record as a Sales Manager or Business Development Manager in the aviation, aerospace, or aircraft interiors industry, with a strong emphasis on retrofit programs and OEM engagement. Strong technical understanding of aircraft cabin systems, interiors, retrofit modification programs and certification pathways (STC, minor/major mods). Demonstrated ability to build relationships at C-level and across all levels of an organization, influencing stakeholders and driving commercial success. Strong commercial and financial awareness, including the ability to manage complex sales cycles, contracts, and negotiations. Proactive, entrepreneurial mindset with the ability to work autonomously in a dynamic, fastpaced environment. Excellent interpersonal, negotiation, and presentation skills, with fluency in English (additional languages are an advantage). Willingness to travel globally to support client engagement and project development. For more details, please contact Willis Global - a leading Recruitment Consultancy for the Aviation & Aerospace industry
Locations: London Boston Paris Chicago Madrid Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As a Director - Cusomter Experience, BCG Vantage on our Topic Activation path within BCG's Marketing, Sales, and Pricing (MSP) Practice Area, you will be a key contributor towards the strategic agenda for the Customer Experience sector. You will grow and deploy a team of 4+ Customer Experience Sector experts to provide value added support to the business and be responsible for team's performance across all KPIs (case billability, quality, content creation, etc.). You will also take ownership for the team's development and career progression. Additionally, you will directly contribute to cases, proposals, client workshops based upon your own extensive experience in the domain. You will support SATT & Conferences, presenting expertise in meetings & conferences. BCG's Customer Experience consulting team help clients to transform their business at scale, driving cost-effective growth and life-time value through omnichannel and digital strategies. As a Senior Manager - BCG Vantage you will partner with consulting leadership to bring to market new consulting offers and provide case teams with the latest insight and tools to drive client impact. You'll serve as thought partner and subject matter expert to case teams and consulting leaders, helping to structure and solve complex issues. This is a diverse role that will see you engaged on a variety of product marketing, sales enablement, and expert consulting assignments. You'll conduct research to support offer development and go-to- market; build / deploy client diagnostics to scope customer experience innovations and improvements; and partner with consulting teams to contribute to proposals and client workshops. Success in this role requires a blend of analytical and creative skills. You'll need to be able to conduct quant and qual analyses to map customer journeys and assess the business impact of meeting customer needs. You'll also need to be adept at understanding market priorities and crafting product messaging to communicate our customer experience value proposition and impact. It also requires an entrepreneurial flair. With the advent of AI, customer experiences and expectations are evolving fast. So are our clients. You'll need to keep ahead of the latest innovations and work to constantly evolve BCG's CX perspectives, insights, and client diagnostics so that we can answer our clients' toughest questions. YOU'RE GOOD AT Deep expertise in customer experiences across online and offline touchpoints Developing customer-centric strategies that drive growth, cost efficiency, and lifetime value Conducting quant / qual research to understand customer needs and pain points Mapping customer journeys, identifying "moments of truth," & designing target experiences Scoping & implementing AI, automation, and digital solutions to transform customer engagement Building data-driven business cases to prioritize CX investments and innovations Communicating with clients and stakeholders, in a credible and confident way Working collaboratively and effectively in a group dynamic often virtual Proficient in agile ways of working Being flexible and bringing a curious and creative mindset Navigating complexity and ambiguity What You'll Bring 7+ years of consulting experience required; candidates with consulting experience preferred In lieu of consulting experience, 8+ years minimum industry experience required; 12-14+ years of industry experience strongly preferred Bachelor's Degree required (advanced degree preferred) Fluency in English (must have) Experience in any of the following sectors: telecom, retail, banking, insurance, or travel (preferred) Strong business acumen and problem-solving capabilities Strong written and verbal communication skills Who You'll Work With As a Director - Customer Experience , BCG Vantage on our Topic Activation path , you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities t o the ser vice of our internal and external clients. Our team is made up of a diverse pool of BCG Vantage positions that allow us to pursue exciting, innovative BCG Vantage careers. Additional info BCG Vantage is a powerhouse of expertise, seamlessly embedded within Practice Areas and markets to drive extraordinary impact. It equips BCG case teams and clients with cutting-edge expertise, proprietary assets, actionable data, and transformative insights that empower our case teams and enable our clients to achieve their aspirations. With global experts across 20 Practices, covering more than 100 topics, sectors and offers, plus four focused geographic markets, BCG Vantage delivers unparalleled depth and breadth of insight & expertise. BCG Vantage consists of three career paths, each playing a crucial role in delivering value to clients, case teams and practice teams. Client Focus (Embedded Expertise) Integrates into client-facing teams to deliver direct client impact through expertise, know-how, and proprietary tools and assets Topic Activation (Sector Expertise with Proprietary Tool & Data Solutions) Combines deep domain insights with our know-how and proprietary assets to address targeted challenges directly with clients and project teams; co-creates insights on industry trends and functional topics, proprietary data and tools, and teams to codify IP that all enables BCG to deliver excellent business value with its clients Research (Practice Topic and Sector-Aligned Research and Insights) Delivers actionable research and insights tailored to the client project's needs; works with qualitative and quantitative data, conducts research and provides synthesized results from sources including commercial data, public and open source, company and industry research, macro-economic, commodities and trade data Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG's Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below. We expect total annualized compensation for Chicago & Boston based employees to be approximately the following: Base salary of $174,100 Annual discretionary performance bonus between 0-30% 5% Profit Sharing Retirement Fund (PSRF) contribution, increasing to 10% after two years of service. Contributions are vested immediately and there is no waiting period At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Sep 24, 2025
Full time
Locations: London Boston Paris Chicago Madrid Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As a Director - Cusomter Experience, BCG Vantage on our Topic Activation path within BCG's Marketing, Sales, and Pricing (MSP) Practice Area, you will be a key contributor towards the strategic agenda for the Customer Experience sector. You will grow and deploy a team of 4+ Customer Experience Sector experts to provide value added support to the business and be responsible for team's performance across all KPIs (case billability, quality, content creation, etc.). You will also take ownership for the team's development and career progression. Additionally, you will directly contribute to cases, proposals, client workshops based upon your own extensive experience in the domain. You will support SATT & Conferences, presenting expertise in meetings & conferences. BCG's Customer Experience consulting team help clients to transform their business at scale, driving cost-effective growth and life-time value through omnichannel and digital strategies. As a Senior Manager - BCG Vantage you will partner with consulting leadership to bring to market new consulting offers and provide case teams with the latest insight and tools to drive client impact. You'll serve as thought partner and subject matter expert to case teams and consulting leaders, helping to structure and solve complex issues. This is a diverse role that will see you engaged on a variety of product marketing, sales enablement, and expert consulting assignments. You'll conduct research to support offer development and go-to- market; build / deploy client diagnostics to scope customer experience innovations and improvements; and partner with consulting teams to contribute to proposals and client workshops. Success in this role requires a blend of analytical and creative skills. You'll need to be able to conduct quant and qual analyses to map customer journeys and assess the business impact of meeting customer needs. You'll also need to be adept at understanding market priorities and crafting product messaging to communicate our customer experience value proposition and impact. It also requires an entrepreneurial flair. With the advent of AI, customer experiences and expectations are evolving fast. So are our clients. You'll need to keep ahead of the latest innovations and work to constantly evolve BCG's CX perspectives, insights, and client diagnostics so that we can answer our clients' toughest questions. YOU'RE GOOD AT Deep expertise in customer experiences across online and offline touchpoints Developing customer-centric strategies that drive growth, cost efficiency, and lifetime value Conducting quant / qual research to understand customer needs and pain points Mapping customer journeys, identifying "moments of truth," & designing target experiences Scoping & implementing AI, automation, and digital solutions to transform customer engagement Building data-driven business cases to prioritize CX investments and innovations Communicating with clients and stakeholders, in a credible and confident way Working collaboratively and effectively in a group dynamic often virtual Proficient in agile ways of working Being flexible and bringing a curious and creative mindset Navigating complexity and ambiguity What You'll Bring 7+ years of consulting experience required; candidates with consulting experience preferred In lieu of consulting experience, 8+ years minimum industry experience required; 12-14+ years of industry experience strongly preferred Bachelor's Degree required (advanced degree preferred) Fluency in English (must have) Experience in any of the following sectors: telecom, retail, banking, insurance, or travel (preferred) Strong business acumen and problem-solving capabilities Strong written and verbal communication skills Who You'll Work With As a Director - Customer Experience , BCG Vantage on our Topic Activation path , you will collaborate with global topic leads and colleagues across BCG to bring expertise and capabilities t o the ser vice of our internal and external clients. Our team is made up of a diverse pool of BCG Vantage positions that allow us to pursue exciting, innovative BCG Vantage careers. Additional info BCG Vantage is a powerhouse of expertise, seamlessly embedded within Practice Areas and markets to drive extraordinary impact. It equips BCG case teams and clients with cutting-edge expertise, proprietary assets, actionable data, and transformative insights that empower our case teams and enable our clients to achieve their aspirations. With global experts across 20 Practices, covering more than 100 topics, sectors and offers, plus four focused geographic markets, BCG Vantage delivers unparalleled depth and breadth of insight & expertise. BCG Vantage consists of three career paths, each playing a crucial role in delivering value to clients, case teams and practice teams. Client Focus (Embedded Expertise) Integrates into client-facing teams to deliver direct client impact through expertise, know-how, and proprietary tools and assets Topic Activation (Sector Expertise with Proprietary Tool & Data Solutions) Combines deep domain insights with our know-how and proprietary assets to address targeted challenges directly with clients and project teams; co-creates insights on industry trends and functional topics, proprietary data and tools, and teams to codify IP that all enables BCG to deliver excellent business value with its clients Research (Practice Topic and Sector-Aligned Research and Insights) Delivers actionable research and insights tailored to the client project's needs; works with qualitative and quantitative data, conducts research and provides synthesized results from sources including commercial data, public and open source, company and industry research, macro-economic, commodities and trade data Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG's Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below. We expect total annualized compensation for Chicago & Boston based employees to be approximately the following: Base salary of $174,100 Annual discretionary performance bonus between 0-30% 5% Profit Sharing Retirement Fund (PSRF) contribution, increasing to 10% after two years of service. Contributions are vested immediately and there is no waiting period At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
