NonStop Consulting
Newcastle Upon Tyne, Tyne And Wear
Role: Senior Business Analyst Location: Hybrid - at least 60% in the Newcastle office (you must live within a commutable distance) Contract: 12 months, in scope of IR35 Rate: Up to approx. (Apply online only) per day (umbrella) Why this role might interest you Work on a new, non-legacy service - shaping processes and services from the ground up rather than wrestling with outdated systems. Be part of a mission-driven organisation focused on delivering fair, timely compensation and support to a highly affected community. Join multi-disciplinary, agile teams that work at pace, test and learn, and iterate quickly. Use your skills to design a user-centred, empathetic end-to-end service , not just a technical solution. What you will be doing Leading business analysis for a multi-disciplinary team, ensuring services meet both user and organisational needs. Researching and analysing how the organisation works - people, processes, information, data and technology - to identify gaps and opportunities. Defining required capabilities and helping to shape new operating models that meet business objectives. Identifying and elaborating user and business needs to drive design, development and testing of services and business change. Advising on approaches to investigate and communicate complex business problems and opportunities. Ensuring proposed solutions align with organisational vision, strategy, and expected benefits. Understanding business and policy constraints, assessing their implications, and weaving them into practical, deliverable solutions. What our client is looking for Significant experience as a Senior Business Analyst in a digital environment. Strong experience working in agile, multi-disciplinary teams , with good knowledge of different methodologies and agile tools/techniques. Proven ability to work with limited direction , translating business drivers and constraints into clear objectives and outcomes. Experience identifying issues and opportunities and seeing them through to resolution , influencing and managing stakeholders along the way. Excellent communication and relationship-building skills, including where there are competing priorities or conflict. Experience supporting Business Analyst communities of practice and encouraging the development of others is a plus. A driven, self-motivated mindset and preference for longer-term engagements rather than short contracts. Context & impact Our client is a newly created public sector body focused on delivering a complex compensation scheme at pace, with sensitivity and compassion. Their mission includes: Creating a user-centred, empathetic end-to-end service at the core of their operations. Providing effective mechanisms for paying compensation to eligible individuals. Starting small, testing and learning , and scaling fast as the service matures. This is not a typical BA role - it requires someone who can combine strong analytical rigour with emotional intelligence and resilience, working on a programme that is highly visible and deeply important to the people it serves.
May 23, 2026
Contractor
Role: Senior Business Analyst Location: Hybrid - at least 60% in the Newcastle office (you must live within a commutable distance) Contract: 12 months, in scope of IR35 Rate: Up to approx. (Apply online only) per day (umbrella) Why this role might interest you Work on a new, non-legacy service - shaping processes and services from the ground up rather than wrestling with outdated systems. Be part of a mission-driven organisation focused on delivering fair, timely compensation and support to a highly affected community. Join multi-disciplinary, agile teams that work at pace, test and learn, and iterate quickly. Use your skills to design a user-centred, empathetic end-to-end service , not just a technical solution. What you will be doing Leading business analysis for a multi-disciplinary team, ensuring services meet both user and organisational needs. Researching and analysing how the organisation works - people, processes, information, data and technology - to identify gaps and opportunities. Defining required capabilities and helping to shape new operating models that meet business objectives. Identifying and elaborating user and business needs to drive design, development and testing of services and business change. Advising on approaches to investigate and communicate complex business problems and opportunities. Ensuring proposed solutions align with organisational vision, strategy, and expected benefits. Understanding business and policy constraints, assessing their implications, and weaving them into practical, deliverable solutions. What our client is looking for Significant experience as a Senior Business Analyst in a digital environment. Strong experience working in agile, multi-disciplinary teams , with good knowledge of different methodologies and agile tools/techniques. Proven ability to work with limited direction , translating business drivers and constraints into clear objectives and outcomes. Experience identifying issues and opportunities and seeing them through to resolution , influencing and managing stakeholders along the way. Excellent communication and relationship-building skills, including where there are competing priorities or conflict. Experience supporting Business Analyst communities of practice and encouraging the development of others is a plus. A driven, self-motivated mindset and preference for longer-term engagements rather than short contracts. Context & impact Our client is a newly created public sector body focused on delivering a complex compensation scheme at pace, with sensitivity and compassion. Their mission includes: Creating a user-centred, empathetic end-to-end service at the core of their operations. Providing effective mechanisms for paying compensation to eligible individuals. Starting small, testing and learning , and scaling fast as the service matures. This is not a typical BA role - it requires someone who can combine strong analytical rigour with emotional intelligence and resilience, working on a programme that is highly visible and deeply important to the people it serves.
Finance Systems Analyst Isleworth Competitive Salary + Fantastic Benefits Role Profile Bunzl UK & Ireland supplies, through a number of specialist distribution businesses, a range of more than 100,000 products including food packaging, disposable supplies, catering equipment, healthcare consumables and cleaning and safety products to supermarkets, retailers, hotels, restaurants and caterers, construction companies, healthcare providers and other users. As Bunzl's outsourced recruitment partner, Cast UK are delighted to be managing the recruitment of all hires for the FSSC and are currently looking to recruit an Analyst for their Finance Shared Services. With a strong focus on upskilling members of their team, the line manager for this role is passionate about developing their colleagues. If you are adaptable, learn quickly and feel you'll thrive in an environment like this, then you will be given ample support and opportunities to develop your skills. As an entry-level position within the department, this is a great opportunity for a natural problem solver to join a great organisation and support continued development. Key Responsibilities Assist in generating routine Management Information reports and monthly KPI consolidation. Extract, modify, and analyse sales/purchasing data from both internal and third-party systems. Create and maintain Business Intelligence Dashboards for KPI and action-focused reporting. Keep an up-to-date repository of data reports for internal and external (Customer and Supplier) stakeholders. Ensure the integrity of system data, report exceptions, and enhance reporting processes. Collaborate closely with key stakeholders understanding their needs, offering support, and delivering data effectively and efficiently. Provide assistance to the Business Analytics team with impromptu reporting tasks. Skills & Experience Required Adaptability and a passion for learning is essential, Experience working with data and information, Strong problem-solving skills, Able to organise and prioritise workload, Task driven, Want to recruit a similar role? Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit
May 23, 2026
Full time
Finance Systems Analyst Isleworth Competitive Salary + Fantastic Benefits Role Profile Bunzl UK & Ireland supplies, through a number of specialist distribution businesses, a range of more than 100,000 products including food packaging, disposable supplies, catering equipment, healthcare consumables and cleaning and safety products to supermarkets, retailers, hotels, restaurants and caterers, construction companies, healthcare providers and other users. As Bunzl's outsourced recruitment partner, Cast UK are delighted to be managing the recruitment of all hires for the FSSC and are currently looking to recruit an Analyst for their Finance Shared Services. With a strong focus on upskilling members of their team, the line manager for this role is passionate about developing their colleagues. If you are adaptable, learn quickly and feel you'll thrive in an environment like this, then you will be given ample support and opportunities to develop your skills. As an entry-level position within the department, this is a great opportunity for a natural problem solver to join a great organisation and support continued development. Key Responsibilities Assist in generating routine Management Information reports and monthly KPI consolidation. Extract, modify, and analyse sales/purchasing data from both internal and third-party systems. Create and maintain Business Intelligence Dashboards for KPI and action-focused reporting. Keep an up-to-date repository of data reports for internal and external (Customer and Supplier) stakeholders. Ensure the integrity of system data, report exceptions, and enhance reporting processes. Collaborate closely with key stakeholders understanding their needs, offering support, and delivering data effectively and efficiently. Provide assistance to the Business Analytics team with impromptu reporting tasks. Skills & Experience Required Adaptability and a passion for learning is essential, Experience working with data and information, Strong problem-solving skills, Able to organise and prioritise workload, Task driven, Want to recruit a similar role? Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit
Lead Credit Risk Analyst About the role We're working with a fast-growing UK consumer lending business that sits within a highly respected financial services group. While the group itself is well established, this particular lending arm operates much more like a scale-up - small, capable teams, high autonomy, and a strong bias toward execution over process. They're looking for a Lead Credit Risk Analyst to play a key role in shaping and optimising credit strategy across a growing consumer lending portfolio (including motor finance). This is a hands-on, non-managerial role, aimed at someone with the seniority and confidence to take ownership of decisions and drive change end-to-end. In simple terms, this role suits someone who can have a short conversation about a problem, immediately understand what needs to be done, and go away and execute - without heavy direction or hand-holding. What you'll be doing Owning credit and underwriting strategy decisions end-to-end, including credit policy, lending criteria and decisioning rules Identifying performance issues or opportunities, proposing changes, and driving them through to implementation Spending a significant amount of time hands-on in SQL (and/or Python) to analyse portfolio performance, approvals, losses and risk drivers Balancing growth, profitability, automation and risk appetite in a regulated consumer lending environment Writing clear, structured, data-backed proposals or papers and presenting recommendations to senior stakeholders and governance forums Operating in a fast-moving environment with evolving priorities, limited bureaucracy and a high degree of personal responsibility This is not a role focused on people management - it's about doing the work, owning the outcome, and seeing the direct impact of your decisions. What we're looking for Strong experience in credit risk / credit strategy within consumer lending (motor finance experience would be beneficial but is not essential) Clear examples of credit strategy or policy decisions you personally owned, rather than only supporting or analysing Evidence of initiating and delivering change, not just recommending it Comfortable influencing senior stakeholders through well-structured, evidence-led proposals Confident, hands-on SQL user (you write and run your own queries; you don't rely on a separate data team) A mindset suited to pace, accountability and autonomy - this role will not suit someone who prefers highly structured, slow-moving environments Package & working pattern Salary circa £65,000, plus participation in a share scheme Ideally once a week in Cardiff, but once a month is workable for the right candidate based further away High visibility, genuine influence, and scope to help shape how the portfolio evolves over time If you're looking for a credit risk role where you truly own decisions rather than advise on them, and where execution matters as much as analysis, this is likely to be of interest.
May 23, 2026
Full time
Lead Credit Risk Analyst About the role We're working with a fast-growing UK consumer lending business that sits within a highly respected financial services group. While the group itself is well established, this particular lending arm operates much more like a scale-up - small, capable teams, high autonomy, and a strong bias toward execution over process. They're looking for a Lead Credit Risk Analyst to play a key role in shaping and optimising credit strategy across a growing consumer lending portfolio (including motor finance). This is a hands-on, non-managerial role, aimed at someone with the seniority and confidence to take ownership of decisions and drive change end-to-end. In simple terms, this role suits someone who can have a short conversation about a problem, immediately understand what needs to be done, and go away and execute - without heavy direction or hand-holding. What you'll be doing Owning credit and underwriting strategy decisions end-to-end, including credit policy, lending criteria and decisioning rules Identifying performance issues or opportunities, proposing changes, and driving them through to implementation Spending a significant amount of time hands-on in SQL (and/or Python) to analyse portfolio performance, approvals, losses and risk drivers Balancing growth, profitability, automation and risk appetite in a regulated consumer lending environment Writing clear, structured, data-backed proposals or papers and presenting recommendations to senior stakeholders and governance forums Operating in a fast-moving environment with evolving priorities, limited bureaucracy and a high degree of personal responsibility This is not a role focused on people management - it's about doing the work, owning the outcome, and seeing the direct impact of your decisions. What we're looking for Strong experience in credit risk / credit strategy within consumer lending (motor finance experience would be beneficial but is not essential) Clear examples of credit strategy or policy decisions you personally owned, rather than only supporting or analysing Evidence of initiating and delivering change, not just recommending it Comfortable influencing senior stakeholders through well-structured, evidence-led proposals Confident, hands-on SQL user (you write and run your own queries; you don't rely on a separate data team) A mindset suited to pace, accountability and autonomy - this role will not suit someone who prefers highly structured, slow-moving environments Package & working pattern Salary circa £65,000, plus participation in a share scheme Ideally once a week in Cardiff, but once a month is workable for the right candidate based further away High visibility, genuine influence, and scope to help shape how the portfolio evolves over time If you're looking for a credit risk role where you truly own decisions rather than advise on them, and where execution matters as much as analysis, this is likely to be of interest.
Join Our Team as a Risk Reporting Intermediate Analyst! Contract Type: Temporary Day Rate: .00 Contract Length: 12 months (July 1, 2026 - June 30, 2027) Working Pattern: Full Time, 40 hrs per week, hybrid Location: Belfast BR3 Key Responsibilities: Provide analytical support for risk reports covering Credit, Market, Operational, and other Risk portfolios for Internal Management, Regulators, and Auditors. Assist in monitoring limits, stress testing outputs, loss reserves, and high-risk exposures. Contribute to both regular and ad-hoc reporting requests for senior management and regulatory stakeholders. Engage with core risk activities, addressing data quality issues and reporting anomalies. Support User Acceptance Testing (UAT) for risk reporting changes, ensuring quality and compliance. Maintain effective relationships with Risk Management, Business Units, and other Control functions. What We are Looking For: 2-5 years in change management or a related control discipline (Risk Management, Financial Control, Audit, Operations). Strong attention to detail with proficiency in Microsoft Excel and a quick aptitude for reporting tools. Familiarity with VBA, Access, or other data manipulation tools is a plus! Solid understanding of data analysis and basic statistical concepts, with a desire to develop these skills further. Excellent written and verbal skills, with a strong work ethic and the ability to manage priorities effectively. Bachelor's/University degree or equivalent professional experience. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 23, 2026
Seasonal
Join Our Team as a Risk Reporting Intermediate Analyst! Contract Type: Temporary Day Rate: .00 Contract Length: 12 months (July 1, 2026 - June 30, 2027) Working Pattern: Full Time, 40 hrs per week, hybrid Location: Belfast BR3 Key Responsibilities: Provide analytical support for risk reports covering Credit, Market, Operational, and other Risk portfolios for Internal Management, Regulators, and Auditors. Assist in monitoring limits, stress testing outputs, loss reserves, and high-risk exposures. Contribute to both regular and ad-hoc reporting requests for senior management and regulatory stakeholders. Engage with core risk activities, addressing data quality issues and reporting anomalies. Support User Acceptance Testing (UAT) for risk reporting changes, ensuring quality and compliance. Maintain effective relationships with Risk Management, Business Units, and other Control functions. What We are Looking For: 2-5 years in change management or a related control discipline (Risk Management, Financial Control, Audit, Operations). Strong attention to detail with proficiency in Microsoft Excel and a quick aptitude for reporting tools. Familiarity with VBA, Access, or other data manipulation tools is a plus! Solid understanding of data analysis and basic statistical concepts, with a desire to develop these skills further. Excellent written and verbal skills, with a strong work ethic and the ability to manage priorities effectively. Bachelor's/University degree or equivalent professional experience. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Desktop Support Analyst Rate - 200 (A day) Location - London (Liverpool Street) Duration - 3 Months (Initially) IR35 - Outside KEY RESPONSIBILITIES Serve as the primary IT support contact for the London office, handling hardware, software, and connectivity issues in a timely and professional manner Provide end-user support within a Citrix Virtual Desktop Infrastructure (VDI) environment, including troubleshooting session and application issues via Citrix Director Manage end-user onboarding and offboarding, including hardware provisioning, account setup, and access management via Active Directory / Microsoft Entra ID Maintain and manage hardware inventory, printers, and AV equipment across the London office Administer and support Microsoft 365 and Windows desktop environments, including user account management and license provisioning Perform network troubleshooting to diagnose and resolve connectivity issues, escalating to network teams where required Support video conferencing and collaboration tools, including Zoom and other AV systems Log, track, and resolve tickets using the organization's Jira ticketing system Communicating software and security best practices to end users at varying levels of technical ability Adhere to business continuity protocols and change control processes when implementing changes to the environment Liaise with third-party hardware and software vendors as needed to resolve escalated issues REQUIRED QUALIFICATIONS 3+ years of hands-on desktop support experience in a Microsoft 365 and virtualized environment Proven experience supporting Citrix Virtual Desktop Infrastructure (VDI) Solid knowledge of Windows desktop operating systems and core Microsoft 365 applications Experience with Active Directory and/or Microsoft Entra ID for user and device management Strong network troubleshooting skills, including TCP/IP, DNS, DHCP, and VPN Confident communicator with the ability to support users of all technical backgrounds Strong problem-solving skills with a methodical and customer-focused approach Understanding of Jira processes, including incident management and change control PREFERRED QUALIFICATIONS Experience with Zoom administration and enterprise video conferencing systems Familiarity with macOS support in a mixed-OS environment Experience using Citrix Director for session monitoring and troubleshooting Knowledge of Bloomberg terminal support and administration Previous experience in financial services or professional services environments
May 23, 2026
Contractor
Desktop Support Analyst Rate - 200 (A day) Location - London (Liverpool Street) Duration - 3 Months (Initially) IR35 - Outside KEY RESPONSIBILITIES Serve as the primary IT support contact for the London office, handling hardware, software, and connectivity issues in a timely and professional manner Provide end-user support within a Citrix Virtual Desktop Infrastructure (VDI) environment, including troubleshooting session and application issues via Citrix Director Manage end-user onboarding and offboarding, including hardware provisioning, account setup, and access management via Active Directory / Microsoft Entra ID Maintain and manage hardware inventory, printers, and AV equipment across the London office Administer and support Microsoft 365 and Windows desktop environments, including user account management and license provisioning Perform network troubleshooting to diagnose and resolve connectivity issues, escalating to network teams where required Support video conferencing and collaboration tools, including Zoom and other AV systems Log, track, and resolve tickets using the organization's Jira ticketing system Communicating software and security best practices to end users at varying levels of technical ability Adhere to business continuity protocols and change control processes when implementing changes to the environment Liaise with third-party hardware and software vendors as needed to resolve escalated issues REQUIRED QUALIFICATIONS 3+ years of hands-on desktop support experience in a Microsoft 365 and virtualized environment Proven experience supporting Citrix Virtual Desktop Infrastructure (VDI) Solid knowledge of Windows desktop operating systems and core Microsoft 365 applications Experience with Active Directory and/or Microsoft Entra ID for user and device management Strong network troubleshooting skills, including TCP/IP, DNS, DHCP, and VPN Confident communicator with the ability to support users of all technical backgrounds Strong problem-solving skills with a methodical and customer-focused approach Understanding of Jira processes, including incident management and change control PREFERRED QUALIFICATIONS Experience with Zoom administration and enterprise video conferencing systems Familiarity with macOS support in a mixed-OS environment Experience using Citrix Director for session monitoring and troubleshooting Knowledge of Bloomberg terminal support and administration Previous experience in financial services or professional services environments
Job Title : Analytics Governance Analyst Rate: Circa 690/Day Contract: 31/03/2027 Location: London 3 days per week onsite Status: Inside IR35 Join Our Team and Shape the Future of Analytics Governance! Are you passionate about data governance and eager to make a significant impact in the financial services industry? We are seeking an enthusiastic Analytics Governance Analyst to help us build our Analytics Governance Capability within the Data Analytics Team at our client's EMEA Data Office. This is an exciting opportunity to be part of a transformative journey that aligns with BCBS239 principles and prepares the organization for ECB onboarding. What We Are Looking For : Essential Skills : Proven experience in establishing Analytics Governance or EUC Governance frameworks. Strong understanding of regulatory frameworks such as BCBS239 principles and knowledge of data regulatory compliance in the financial sector. Experience with cataloguing tools like Collibra or Apparity. Strong project management skills, including Agile and Waterfall methodologies. Excellent stakeholder management and communication abilities. Desirable Skills : Experience with analytics platforms such as Power BI and Tableau. Solid understanding of data management concepts and data lineage. What You Will Do : Establish and promote Analytics Governance standards across the organisation Identify, document, and manage Key Data Uses (KDUs) and End User Computing (EUC) tools Perform gap analysis and drive remediation activities to ensure compliance Build and maintain data and analytics catalogues Collaborate with stakeholders across all business areas to embed governance best practices. Why This Role Matters : In this greenfield opportunity, you will help set the foundation for analytics governance, fostering an ethos of openness and transparency across the organization. Your role is essential in educating stakeholders about the importance of analytics governance, enabling genuine business innovation. What We Offer : Join us and enjoy a host of fantastic benefits : Hybrid and Flexible Working: Embrace a work-life balance that suits you! Competitive Paid Leave Days: Recharge and refresh whenever you need. Health Benefits: Comprehensive private medical insurance and life/invalidity insurance for your peace of mind. Mental Wellbeing Support: Access to counselling and coaching services. Learning and Development Opportunities: Grow your career with us! Ambitious Remuneration Package: Recognizing your expertise and contributions. Join Us on This Exciting Journey! If you're ready to make a real difference and contribute to a thriving data governance culture, we want to hear from you! Bring your analytical mindset and problem-solving skills to our client's EMEA Data Office, where your expertise will be valued and your career will flourish. Apply Now! Unleash your potential in a dynamic environment that embraces innovation and inclusivity. Together, let's shape the future of analytics governance in financial services!
May 23, 2026
Contractor
Job Title : Analytics Governance Analyst Rate: Circa 690/Day Contract: 31/03/2027 Location: London 3 days per week onsite Status: Inside IR35 Join Our Team and Shape the Future of Analytics Governance! Are you passionate about data governance and eager to make a significant impact in the financial services industry? We are seeking an enthusiastic Analytics Governance Analyst to help us build our Analytics Governance Capability within the Data Analytics Team at our client's EMEA Data Office. This is an exciting opportunity to be part of a transformative journey that aligns with BCBS239 principles and prepares the organization for ECB onboarding. What We Are Looking For : Essential Skills : Proven experience in establishing Analytics Governance or EUC Governance frameworks. Strong understanding of regulatory frameworks such as BCBS239 principles and knowledge of data regulatory compliance in the financial sector. Experience with cataloguing tools like Collibra or Apparity. Strong project management skills, including Agile and Waterfall methodologies. Excellent stakeholder management and communication abilities. Desirable Skills : Experience with analytics platforms such as Power BI and Tableau. Solid understanding of data management concepts and data lineage. What You Will Do : Establish and promote Analytics Governance standards across the organisation Identify, document, and manage Key Data Uses (KDUs) and End User Computing (EUC) tools Perform gap analysis and drive remediation activities to ensure compliance Build and maintain data and analytics catalogues Collaborate with stakeholders across all business areas to embed governance best practices. Why This Role Matters : In this greenfield opportunity, you will help set the foundation for analytics governance, fostering an ethos of openness and transparency across the organization. Your role is essential in educating stakeholders about the importance of analytics governance, enabling genuine business innovation. What We Offer : Join us and enjoy a host of fantastic benefits : Hybrid and Flexible Working: Embrace a work-life balance that suits you! Competitive Paid Leave Days: Recharge and refresh whenever you need. Health Benefits: Comprehensive private medical insurance and life/invalidity insurance for your peace of mind. Mental Wellbeing Support: Access to counselling and coaching services. Learning and Development Opportunities: Grow your career with us! Ambitious Remuneration Package: Recognizing your expertise and contributions. Join Us on This Exciting Journey! If you're ready to make a real difference and contribute to a thriving data governance culture, we want to hear from you! Bring your analytical mindset and problem-solving skills to our client's EMEA Data Office, where your expertise will be valued and your career will flourish. Apply Now! Unleash your potential in a dynamic environment that embraces innovation and inclusivity. Together, let's shape the future of analytics governance in financial services!
Job Title: IT Business Analyst PURPOSE SUMMARY: A member of the IT Change Team, As a Business Analyst, you will play a crucial role in delivering functional enhancements to critical applications. Under the guidance of the IT Business Solutions Manager you will work closely with stakeholders across business functions, and subject matter experts to gather requirements, analyse business processes, and translate them into actionable deliverables. The BA will also support the IT Business Solutions Manager to define and deliver IT and business processes across the organisation aligned as necessary to project requirements. Key measures for the role include high requirements accuracy, quality documentation, stakeholder/customer satisfaction, collaboration and communication, continuous learning and improvement and adaptability/flexibility with an overall focus on fast and effective delivery of enhancements to IT systems/services/applications change overall. Responsibilities Requirements Gathering and Analysis: Collaborate with stakeholders to elicit and document business requirements for functional enhancements to critical applications. Lead interviews, workshops, and meetings to understand business processes, user needs, and system requirements. Analyse and document current and future state business processes, identifying areas for improvement and optimisation. Documentation and Specification: Create clear and concise functional specifications, user stories, use cases, and process flows based on gathered requirements. Develop detailed business requirements documents (BRDs) and ensure alignment with technical teams, project objectives and stakeholders. Manage & maintain accurate and up-to-date documentation throughout the lifecycle of the enhancement delivery Stakeholder Collaboration: Work closely with stakeholders, including business users, testing teams, and project managers, to ensure effective communication and collaboration. Facilitate requirements review sessions and walkthroughs, seeking feedback and clarifying any ambiguities. Change Management: Assess the impact of proposed changes on existing systems, processes, and stakeholders. Collaborate with stakeholders to identify change management needs and develop strategies for smooth implementation. Testing and Quality Assurance Support: Collaborate with the testing team to define test scenarios, validate test results, and ensure that the implemented solution meets the defined requirements. Support user acceptance testing (UAT) by providing guidance, assisting with test case creation, and addressing user feedback. Continuous Improvement: Monitor and evaluate system performance and user feedback, identifying areas for improvement. Proactively contribute to process improvements and suggest innovative ideas to enhance overall system functionality and efficiency. Work with the IT team to define, implement and ensure continuous improvement of the following ITIL processes: Business Relationship Management Demand Management Design coordination Change Evaluation Change Management Release and Deployment Management Service Validation and Testing Plus actively support the IT team in Information Security Management KNOWLEDGE, EXPERIENCE, QUALIFICATIONS Bachelor's degree in computer science, business administration, or a related field. Proven industry experience working as an IT Business Analyst Solid track record of utilising business analysis methodologies, tools, and techniques. Working knowledge of the software development lifecycle (SDLC) and Agile methodologies. Strong analytical skills with the ability to gather and interpret complex information. Excellent written and verbal communication skills, including the ability to effectively communicate technical concepts to non-technical stakeholders. Detail-oriented with strong documentation and organizational skills. Proficiency in using business analysis and productivity tools (e.g., Microsoft Office, JIRA, Confluence). Proven ability to work independently, manage priorities, and meet deadlines. Strong problem-solving skills with a proactive and solution-oriented mind-set. Adaptability and willingness to learn new technologies and domains.
May 23, 2026
Full time
Job Title: IT Business Analyst PURPOSE SUMMARY: A member of the IT Change Team, As a Business Analyst, you will play a crucial role in delivering functional enhancements to critical applications. Under the guidance of the IT Business Solutions Manager you will work closely with stakeholders across business functions, and subject matter experts to gather requirements, analyse business processes, and translate them into actionable deliverables. The BA will also support the IT Business Solutions Manager to define and deliver IT and business processes across the organisation aligned as necessary to project requirements. Key measures for the role include high requirements accuracy, quality documentation, stakeholder/customer satisfaction, collaboration and communication, continuous learning and improvement and adaptability/flexibility with an overall focus on fast and effective delivery of enhancements to IT systems/services/applications change overall. Responsibilities Requirements Gathering and Analysis: Collaborate with stakeholders to elicit and document business requirements for functional enhancements to critical applications. Lead interviews, workshops, and meetings to understand business processes, user needs, and system requirements. Analyse and document current and future state business processes, identifying areas for improvement and optimisation. Documentation and Specification: Create clear and concise functional specifications, user stories, use cases, and process flows based on gathered requirements. Develop detailed business requirements documents (BRDs) and ensure alignment with technical teams, project objectives and stakeholders. Manage & maintain accurate and up-to-date documentation throughout the lifecycle of the enhancement delivery Stakeholder Collaboration: Work closely with stakeholders, including business users, testing teams, and project managers, to ensure effective communication and collaboration. Facilitate requirements review sessions and walkthroughs, seeking feedback and clarifying any ambiguities. Change Management: Assess the impact of proposed changes on existing systems, processes, and stakeholders. Collaborate with stakeholders to identify change management needs and develop strategies for smooth implementation. Testing and Quality Assurance Support: Collaborate with the testing team to define test scenarios, validate test results, and ensure that the implemented solution meets the defined requirements. Support user acceptance testing (UAT) by providing guidance, assisting with test case creation, and addressing user feedback. Continuous Improvement: Monitor and evaluate system performance and user feedback, identifying areas for improvement. Proactively contribute to process improvements and suggest innovative ideas to enhance overall system functionality and efficiency. Work with the IT team to define, implement and ensure continuous improvement of the following ITIL processes: Business Relationship Management Demand Management Design coordination Change Evaluation Change Management Release and Deployment Management Service Validation and Testing Plus actively support the IT team in Information Security Management KNOWLEDGE, EXPERIENCE, QUALIFICATIONS Bachelor's degree in computer science, business administration, or a related field. Proven industry experience working as an IT Business Analyst Solid track record of utilising business analysis methodologies, tools, and techniques. Working knowledge of the software development lifecycle (SDLC) and Agile methodologies. Strong analytical skills with the ability to gather and interpret complex information. Excellent written and verbal communication skills, including the ability to effectively communicate technical concepts to non-technical stakeholders. Detail-oriented with strong documentation and organizational skills. Proficiency in using business analysis and productivity tools (e.g., Microsoft Office, JIRA, Confluence). Proven ability to work independently, manage priorities, and meet deadlines. Strong problem-solving skills with a proactive and solution-oriented mind-set. Adaptability and willingness to learn new technologies and domains.
My client in Greater London are looking to appoint a talented Data Analyst on a Contract basis. We are seeking an experienced Data Analyst for a 12-week contract to lead the development of high-quality, insightful Power BI dashboards supporting Adult Social Care services. This is a hands-on role where you will take ownership of delivering management information, helping stakeholders make informed decisions through clear, actionable data insights. What's on offer: Salary: 500 a day negotiable based on experience please submit your CV with the rate you require Hybrid working Contract type: Contract Monday - Friday About the role: Based in Greater London (Hybrid): Lead the design and development of Power BI dashboards for Adult Social Care Deliver accurate and timely management information , including PIs, KPIs, and statutory reporting Develop and maintain the data infrastructure required to integrate and manage multiple data sources Enhance and optimise existing dashboards based on user feedback and evolving business needs About you: You will have the following experiences: Extensive experience in a similar role Strong experience with Power BI , including dashboard development and data modelling Experience within Adult Social Care and/or Local Government Local Authority experience is essential How to apply Once your CV is received, if you are successful you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted please assume you have not been successful on this occasion. About Spencer Clarke Group Here at Spencer Clarke Group, we pride ourselves on connecting you with the best career opportunities; our experienced Consultants have extensive market knowledge and will also provide expert career advice along the way. When you join us, you will receive: Access to a wide range of temporary and permanent opportunities Free DBS checks Post Placement Aftercare Loyalty reward scheme and regular competitions for our agency professionals INDSCGMM
May 23, 2026
Contractor
My client in Greater London are looking to appoint a talented Data Analyst on a Contract basis. We are seeking an experienced Data Analyst for a 12-week contract to lead the development of high-quality, insightful Power BI dashboards supporting Adult Social Care services. This is a hands-on role where you will take ownership of delivering management information, helping stakeholders make informed decisions through clear, actionable data insights. What's on offer: Salary: 500 a day negotiable based on experience please submit your CV with the rate you require Hybrid working Contract type: Contract Monday - Friday About the role: Based in Greater London (Hybrid): Lead the design and development of Power BI dashboards for Adult Social Care Deliver accurate and timely management information , including PIs, KPIs, and statutory reporting Develop and maintain the data infrastructure required to integrate and manage multiple data sources Enhance and optimise existing dashboards based on user feedback and evolving business needs About you: You will have the following experiences: Extensive experience in a similar role Strong experience with Power BI , including dashboard development and data modelling Experience within Adult Social Care and/or Local Government Local Authority experience is essential How to apply Once your CV is received, if you are successful you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted please assume you have not been successful on this occasion. About Spencer Clarke Group Here at Spencer Clarke Group, we pride ourselves on connecting you with the best career opportunities; our experienced Consultants have extensive market knowledge and will also provide expert career advice along the way. When you join us, you will receive: Access to a wide range of temporary and permanent opportunities Free DBS checks Post Placement Aftercare Loyalty reward scheme and regular competitions for our agency professionals INDSCGMM
SOC Analyst 75.48 p/hr (Inside IR35) Onsite Hereford 12 months Level 1 SOC Cyber Analyst to join the TMCT security team to serve as the first internal responder to alerts generated by our outsourced SOC provider. In this role the individual will perform initial triage, conduct low level investigations, interact directly with end users and asset owners, and escalate verified incidents for advanced analysis and response. The level 1 SOC analyst will act as a key link between our internal security team and the external SOC, ensuring that potential threats are quickly validated, documented, and routed through appropriate channels for resolution. Duties: Alert Triage: Review and assess alerts escalated by the outsourced SOC; validate their accuracy and determine potential impact. Initial Investigation: Perform first-line investigation using available tools (SIEM, Device Logs, firewall logs and SIEM alerts). User Interaction: Engage with affected end users or asset owners to collect additional information, verify events, or guide immediate containment steps (e.g.asset isolation, password reset). Escalation: Escalate confirmed or high severity incidents to the Level 2 SOC (outsourced) or internal incident response teams, ensuring complete and accurate handoff documentation. Incident Documentation: Create and maintain detailed case notes, timelines, and evidence within the case management system to support investigations and compliance requirements. Collaboration: Serve as the coordination point between the security team and the external SOC partner, maintaining strong communication and situational awareness. Playbook Execution: follow established triage and escalation playbooks; suggest improvements based on recurring issues or inefficiencies. Threat Awareness: Maintain awareness of current cyber threats, attacker techniques (MITRE ATT&CK), and industry trends relevant to the organisations threat landscape. Essential: 2-4 years of experience in a SOC, IT Operations, or security support role. Understanding of key security concepts including malware, phishing, lateral movement and privilege escalation. Working knowledge of network fundamentals, windows/Linux system logs and authentication systems. Working knowledge of SIEM platforms (e.g. Microsoft sentinel, Splunk, Elastic, QRadar). Desirable: Awareness of security frameworks and methodologies (NIST CSF, MITRE ATT&CK, ISO27001). Qualifications: Desirable: CompTIA Security+, CySA+ or other entry level certification.
May 23, 2026
Contractor
SOC Analyst 75.48 p/hr (Inside IR35) Onsite Hereford 12 months Level 1 SOC Cyber Analyst to join the TMCT security team to serve as the first internal responder to alerts generated by our outsourced SOC provider. In this role the individual will perform initial triage, conduct low level investigations, interact directly with end users and asset owners, and escalate verified incidents for advanced analysis and response. The level 1 SOC analyst will act as a key link between our internal security team and the external SOC, ensuring that potential threats are quickly validated, documented, and routed through appropriate channels for resolution. Duties: Alert Triage: Review and assess alerts escalated by the outsourced SOC; validate their accuracy and determine potential impact. Initial Investigation: Perform first-line investigation using available tools (SIEM, Device Logs, firewall logs and SIEM alerts). User Interaction: Engage with affected end users or asset owners to collect additional information, verify events, or guide immediate containment steps (e.g.asset isolation, password reset). Escalation: Escalate confirmed or high severity incidents to the Level 2 SOC (outsourced) or internal incident response teams, ensuring complete and accurate handoff documentation. Incident Documentation: Create and maintain detailed case notes, timelines, and evidence within the case management system to support investigations and compliance requirements. Collaboration: Serve as the coordination point between the security team and the external SOC partner, maintaining strong communication and situational awareness. Playbook Execution: follow established triage and escalation playbooks; suggest improvements based on recurring issues or inefficiencies. Threat Awareness: Maintain awareness of current cyber threats, attacker techniques (MITRE ATT&CK), and industry trends relevant to the organisations threat landscape. Essential: 2-4 years of experience in a SOC, IT Operations, or security support role. Understanding of key security concepts including malware, phishing, lateral movement and privilege escalation. Working knowledge of network fundamentals, windows/Linux system logs and authentication systems. Working knowledge of SIEM platforms (e.g. Microsoft sentinel, Splunk, Elastic, QRadar). Desirable: Awareness of security frameworks and methodologies (NIST CSF, MITRE ATT&CK, ISO27001). Qualifications: Desirable: CompTIA Security+, CySA+ or other entry level certification.
About the Role A well-established technology organisation operating in highly regulated financial and trading environments is seeking an experienced Business Analyst to support a specialist risk and controls platform. This role sits within a complex, data-driven compliance and monitoring domain, supporting the ongoing development of tools used by institutional clients to manage risk, oversight, and regulatory obligations across transactional activity. You will work across business, product, and technology teams, helping to translate complex operational and regulatory requirements into structured, actionable specifications that support ongoing platform development. Key Responsibilities Requirements Definition & Analysis Work with internal stakeholders and clients to understand operational, product, and regulatory requirements Analyse complex end-to-end workflow and control processes within a regulated environment Produce structured artefacts including user stories, functional specifications, and process flows (current and future state) Ensure requirements are clear, testable, and aligned to defined use cases Delivery & Collaboration Partner with delivery leads and project managers to support planning and execution of product enhancements Act as the key interface between business stakeholders and technical teams Contribute to backlog refinement, sprint planning, and delivery governance Maintain clarity and continuity of requirements throughout the delivery lifecycle Platform Development & Enhancement Identify gaps and opportunities within existing monitoring and control capabilities Support the design and delivery of enhancements driven by regulatory, client, or operational needs Ensure solutions are robust, scalable, and aligned to real-world operational usage Testing, Validation & Governance Define acceptance criteria and support UAT activities Validate delivered functionality against agreed requirements Maintain traceability between requirements, controls, and delivered features Key Requirements Essential Proven experience as a Business Analyst within regulated financial services, trading, or risk/control environments Strong understanding of transactional workflows and/or monitoring or surveillance-type processes Experience working with complex, multi-step operational processes in regulated industries Ability to translate complex domain needs into structured, actionable requirements Experience working within structured delivery environments alongside technical teams Strong stakeholder engagement skills at senior level Desirable Familiarity with regulatory or compliance frameworks relevant to financial or trading environments Experience working in agile or hybrid delivery models Exposure to data-led monitoring, risk, or compliance systems Experience using tools such as Jira, Confluence, or similar Package Circa 80,000 (depending on experience) Competitive benefits package Flexible hybrid working model Opportunity to work on a specialist risk and controls platform Exposure to complex regulated operational environments Strong professional development within compliance, risk, and monitoring domains
May 23, 2026
Full time
About the Role A well-established technology organisation operating in highly regulated financial and trading environments is seeking an experienced Business Analyst to support a specialist risk and controls platform. This role sits within a complex, data-driven compliance and monitoring domain, supporting the ongoing development of tools used by institutional clients to manage risk, oversight, and regulatory obligations across transactional activity. You will work across business, product, and technology teams, helping to translate complex operational and regulatory requirements into structured, actionable specifications that support ongoing platform development. Key Responsibilities Requirements Definition & Analysis Work with internal stakeholders and clients to understand operational, product, and regulatory requirements Analyse complex end-to-end workflow and control processes within a regulated environment Produce structured artefacts including user stories, functional specifications, and process flows (current and future state) Ensure requirements are clear, testable, and aligned to defined use cases Delivery & Collaboration Partner with delivery leads and project managers to support planning and execution of product enhancements Act as the key interface between business stakeholders and technical teams Contribute to backlog refinement, sprint planning, and delivery governance Maintain clarity and continuity of requirements throughout the delivery lifecycle Platform Development & Enhancement Identify gaps and opportunities within existing monitoring and control capabilities Support the design and delivery of enhancements driven by regulatory, client, or operational needs Ensure solutions are robust, scalable, and aligned to real-world operational usage Testing, Validation & Governance Define acceptance criteria and support UAT activities Validate delivered functionality against agreed requirements Maintain traceability between requirements, controls, and delivered features Key Requirements Essential Proven experience as a Business Analyst within regulated financial services, trading, or risk/control environments Strong understanding of transactional workflows and/or monitoring or surveillance-type processes Experience working with complex, multi-step operational processes in regulated industries Ability to translate complex domain needs into structured, actionable requirements Experience working within structured delivery environments alongside technical teams Strong stakeholder engagement skills at senior level Desirable Familiarity with regulatory or compliance frameworks relevant to financial or trading environments Experience working in agile or hybrid delivery models Exposure to data-led monitoring, risk, or compliance systems Experience using tools such as Jira, Confluence, or similar Package Circa 80,000 (depending on experience) Competitive benefits package Flexible hybrid working model Opportunity to work on a specialist risk and controls platform Exposure to complex regulated operational environments Strong professional development within compliance, risk, and monitoring domains
Title: IT Support Analyst (IT Operations Analyst) Rate: £17.62 per hour PAYE Location: Onsite Northwich (Mon - Fri, 8am-5pm) Contract: 6 Months (possibility to extend) Start Date: ASAP Our client is looking to hire an experienced IT Operations Analyst to support onsite users in a fast-paced enterprise environment. This role is ideal for someone who enjoys hands-on technical support, thrives in a customer-focused setting, and can confidently manage both onsite and remote IT issues across a broad user base. You'll be joining a collaborative IT function where you'll work closely with regional and global teams to help maintain a high level of service availability and end-user support. The environment is dynamic, team-oriented, and well suited to someone who is proactive, adaptable, and comfortable working independently onsite. Responsibilities Provide 2nd level IT support to end users Troubleshoot and resolve incidents using basic analysis techniques Assist with root cause analysis on recurring issues Provide onsite and remote support using remote control software Support users with hardware, software, and connectivity issues Work collaboratively with project teams and other IT support functions Liaise with external vendors and partners regarding user support Ensure incidents are managed in line with ITIL processes Maintain accurate incident logging and documentation Perform hardware and software change requests Attend end-user meetings to provide local IT support when required Support regional infrastructure maintenance alongside global IT teams Install and maintain local IT infrastructure as needed Experience & Qualifications Minimum 2 years' experience in a technical IT support or customer support role Strong knowledge of Microsoft O365 and Windows 11 Experience supporting Android and iOS mobile devices Familiarity with remote support tools such as Bomgar Experience with MS Intune, SAP GUI, VPN, and wireless connectivity support Exposure to incident management platforms, ideally ServiceNow Strong customer service and problem-solving skills Degree in Computer Science, Informatics, or similar preferred
May 23, 2026
Contractor
Title: IT Support Analyst (IT Operations Analyst) Rate: £17.62 per hour PAYE Location: Onsite Northwich (Mon - Fri, 8am-5pm) Contract: 6 Months (possibility to extend) Start Date: ASAP Our client is looking to hire an experienced IT Operations Analyst to support onsite users in a fast-paced enterprise environment. This role is ideal for someone who enjoys hands-on technical support, thrives in a customer-focused setting, and can confidently manage both onsite and remote IT issues across a broad user base. You'll be joining a collaborative IT function where you'll work closely with regional and global teams to help maintain a high level of service availability and end-user support. The environment is dynamic, team-oriented, and well suited to someone who is proactive, adaptable, and comfortable working independently onsite. Responsibilities Provide 2nd level IT support to end users Troubleshoot and resolve incidents using basic analysis techniques Assist with root cause analysis on recurring issues Provide onsite and remote support using remote control software Support users with hardware, software, and connectivity issues Work collaboratively with project teams and other IT support functions Liaise with external vendors and partners regarding user support Ensure incidents are managed in line with ITIL processes Maintain accurate incident logging and documentation Perform hardware and software change requests Attend end-user meetings to provide local IT support when required Support regional infrastructure maintenance alongside global IT teams Install and maintain local IT infrastructure as needed Experience & Qualifications Minimum 2 years' experience in a technical IT support or customer support role Strong knowledge of Microsoft O365 and Windows 11 Experience supporting Android and iOS mobile devices Familiarity with remote support tools such as Bomgar Experience with MS Intune, SAP GUI, VPN, and wireless connectivity support Exposure to incident management platforms, ideally ServiceNow Strong customer service and problem-solving skills Degree in Computer Science, Informatics, or similar preferred
This rapidly expanding organisation require a Finance Systems / TM1 Developer to manage the control and integrity of financial data and processes, in particular ensuring that data interfaces operate efficiently, and subsequent management information provided to support decision making is accurate and timely. Client Details Rapidly expanding organisation Description This rapidly expanding organisation require a Finance Systems / TM1 Developer to manage the control and integrity of financial data and processes, in particular ensuring that data interfaces operate efficiently, and subsequent management information provided to support decision making is accurate and timely. Responsibilities Manage all aspects of delivering data to Finance administered systems (primarily Cognos TM1). Extract data from a range of sources and perform data cleansing as required. Manage data feeds between various source systems and Cognos TM1 reporting and forecasting tool. Perform necessary control reconciliations and resolve data anomalies and exceptions. Support design, build and maintenance of IBM Planning Analytics / TM1 reporting and forecasting tool. Support the Finance team in providing relevant information to key stakeholders. Drive the development of insightful financial analysis and identify opportunities to add value. Embed a culture of seeking to continuously improve processes and be an advocate of change within a growing organisation. Support transformation projects related to the upgrade and development of Finance systems eg Workday implementation. Advise on changes necessary to security to ensure appropriate segregation of duties or to improve efficiency, control, accuracy or effectiveness of Finance systems. Provide information requested by internal or external auditors. Lead training on Finance administered systems. Represent the Finance function on project and other ad-hoc work requests. Key Skills: Advanced / SME level user of TM1 Prior experience of developing in IBM Planning Analytics / TM1 essential Prior experience of administering databases and managing manual data feeds would be advantageous. Enthusiastic self-starter with good problem-solving skills. Prior experience of collating, managing, and analysing large volumes of data from a range of sources. Flexible and willing to adapt to changing business demands, with a focus on quality, timely delivery, and continuous improvement. Ability to work and meet deadlines under pressure. Excellent relationship management and communication skills. Excellent Excel skills. Prior experience of Workday Planning Analytics would be advantageous Profile Advanced / SME level user of TM1 Prior experience of developing in IBM Planning Analytics / TM1 essential Prior experience of administering databases and managing manual data feeds would be advantageous. Enthusiastic self-starter with good problem-solving skills. Prior experience of collating, managing, and analysing large volumes of data from a range of sources. Flexible and willing to adapt to changing business demands, with a focus on quality, timely delivery, and continuous improvement. Ability to work and meet deadlines under pressure. Excellent relationship management and communication skills. Excellent Excel skills. Prior experience of Workday Planning Analytics would be advantageous Job Offer Opportunity to join a rapidly expanding organisation Opportunity to support on continued Finance Systems projects
May 23, 2026
Full time
This rapidly expanding organisation require a Finance Systems / TM1 Developer to manage the control and integrity of financial data and processes, in particular ensuring that data interfaces operate efficiently, and subsequent management information provided to support decision making is accurate and timely. Client Details Rapidly expanding organisation Description This rapidly expanding organisation require a Finance Systems / TM1 Developer to manage the control and integrity of financial data and processes, in particular ensuring that data interfaces operate efficiently, and subsequent management information provided to support decision making is accurate and timely. Responsibilities Manage all aspects of delivering data to Finance administered systems (primarily Cognos TM1). Extract data from a range of sources and perform data cleansing as required. Manage data feeds between various source systems and Cognos TM1 reporting and forecasting tool. Perform necessary control reconciliations and resolve data anomalies and exceptions. Support design, build and maintenance of IBM Planning Analytics / TM1 reporting and forecasting tool. Support the Finance team in providing relevant information to key stakeholders. Drive the development of insightful financial analysis and identify opportunities to add value. Embed a culture of seeking to continuously improve processes and be an advocate of change within a growing organisation. Support transformation projects related to the upgrade and development of Finance systems eg Workday implementation. Advise on changes necessary to security to ensure appropriate segregation of duties or to improve efficiency, control, accuracy or effectiveness of Finance systems. Provide information requested by internal or external auditors. Lead training on Finance administered systems. Represent the Finance function on project and other ad-hoc work requests. Key Skills: Advanced / SME level user of TM1 Prior experience of developing in IBM Planning Analytics / TM1 essential Prior experience of administering databases and managing manual data feeds would be advantageous. Enthusiastic self-starter with good problem-solving skills. Prior experience of collating, managing, and analysing large volumes of data from a range of sources. Flexible and willing to adapt to changing business demands, with a focus on quality, timely delivery, and continuous improvement. Ability to work and meet deadlines under pressure. Excellent relationship management and communication skills. Excellent Excel skills. Prior experience of Workday Planning Analytics would be advantageous Profile Advanced / SME level user of TM1 Prior experience of developing in IBM Planning Analytics / TM1 essential Prior experience of administering databases and managing manual data feeds would be advantageous. Enthusiastic self-starter with good problem-solving skills. Prior experience of collating, managing, and analysing large volumes of data from a range of sources. Flexible and willing to adapt to changing business demands, with a focus on quality, timely delivery, and continuous improvement. Ability to work and meet deadlines under pressure. Excellent relationship management and communication skills. Excellent Excel skills. Prior experience of Workday Planning Analytics would be advantageous Job Offer Opportunity to join a rapidly expanding organisation Opportunity to support on continued Finance Systems projects
The Business Analyst - Operations will play a key role in implementing at new system, analysing and improving operational processes and spotting roadblock for users at this Investment Manager within financial services industry. This role requires a detail-oriented professional with a strong understanding of financial services operations. Client Details This opportunity is with a respected Investment Manager in the West End of London, known for its robust presence and commitment to operational excellence. As a medium-sized company, it offers a professional environment where employees contribute to impactful projects in the financial services industry. Description We are seeking a proactive and analytical Business Analyst to join the Operations Team on a 6-month fixed-term contract. This role will initially play a key part in delivering a priority vendor implementation, while also supporting broader operational opportunities as they arise. This is a hands-on role at the intersection of business needs, operational effectiveness and technology enablement. The successful candidate will help shape and deliver practical solutions that improve how our teams work, manage information and scale efficiently. The role will suit someone who is brings strong analytical skills, is detailed-oriented and motivated to drive tangible outcomes within a defined timeframe within a collaborative and evolving work environment. Key Responsibilities: Your responsibilities will centre on an initial vendor implementation project, alongside wider operational initiatives, and may include: Business analysis and problem solving Understand current-state processes, pain points and requirements related to document management and operational workflows. Translate these into clear, actionable requirements and pragmatic solutions. Project delivery and Vendor Partnership Act as a key point of contact with the selected vendor, working closely with them to shape the design, configuration and implementation of the system. This includes driving requirements discussions, challenging and refining solutions, and ensuring the end product meets business needs. Process improvement and operational effectiveness Identify opportunities to improve efficiency, consistency and scalability across Operations processes, with a focus on simplifying workflows and improving data and document management practices. Stakeholder engagement and change support Work closely with stakeholders across Operations, Technology and the broader business to ensure alignment, manage expectations, and support change adoption through clear communication and structured rollout approaches. Profile A successful Business Analyst - Operations should have: Be experienced in how operational processes work and how they can be improved. Spot roadblocks and offer solutions Bring structured thinking and the ability to break down complex problems into practical solutions. Be a clear and confident communicator, able to engage a range of stakeholders. Be organised, proactive and comfortable managing multiple priorities within a defined timeframe. Be delivery-focused, with a bias toward action and outcomes. Be collaborative and comfortable working in an evolving environment with some ambiguity. You should have: Approximately 3+ years' experience in business analysis, operations, or a similar role within a Financial Services business Experience working on system or process implementation projects would be advantageous. A track record of contributing to project delivery and process improvement initiatives. Strong stakeholder management and communication skills. Job Offer 6 mth FTC Competitive salary ranging from 60,000 to 65,000 per annum. Opportunities to contribute to impactful projects in the financial services industry. A professional and collaborative working environment. Potential for future career development within the organisation. This is a fantastic opportunity for a talented Business Analyst - Operations to make a meaningful impact. If you are ready to bring your expertise to the financial services sector, we encourage you to apply today!
May 23, 2026
Contractor
The Business Analyst - Operations will play a key role in implementing at new system, analysing and improving operational processes and spotting roadblock for users at this Investment Manager within financial services industry. This role requires a detail-oriented professional with a strong understanding of financial services operations. Client Details This opportunity is with a respected Investment Manager in the West End of London, known for its robust presence and commitment to operational excellence. As a medium-sized company, it offers a professional environment where employees contribute to impactful projects in the financial services industry. Description We are seeking a proactive and analytical Business Analyst to join the Operations Team on a 6-month fixed-term contract. This role will initially play a key part in delivering a priority vendor implementation, while also supporting broader operational opportunities as they arise. This is a hands-on role at the intersection of business needs, operational effectiveness and technology enablement. The successful candidate will help shape and deliver practical solutions that improve how our teams work, manage information and scale efficiently. The role will suit someone who is brings strong analytical skills, is detailed-oriented and motivated to drive tangible outcomes within a defined timeframe within a collaborative and evolving work environment. Key Responsibilities: Your responsibilities will centre on an initial vendor implementation project, alongside wider operational initiatives, and may include: Business analysis and problem solving Understand current-state processes, pain points and requirements related to document management and operational workflows. Translate these into clear, actionable requirements and pragmatic solutions. Project delivery and Vendor Partnership Act as a key point of contact with the selected vendor, working closely with them to shape the design, configuration and implementation of the system. This includes driving requirements discussions, challenging and refining solutions, and ensuring the end product meets business needs. Process improvement and operational effectiveness Identify opportunities to improve efficiency, consistency and scalability across Operations processes, with a focus on simplifying workflows and improving data and document management practices. Stakeholder engagement and change support Work closely with stakeholders across Operations, Technology and the broader business to ensure alignment, manage expectations, and support change adoption through clear communication and structured rollout approaches. Profile A successful Business Analyst - Operations should have: Be experienced in how operational processes work and how they can be improved. Spot roadblocks and offer solutions Bring structured thinking and the ability to break down complex problems into practical solutions. Be a clear and confident communicator, able to engage a range of stakeholders. Be organised, proactive and comfortable managing multiple priorities within a defined timeframe. Be delivery-focused, with a bias toward action and outcomes. Be collaborative and comfortable working in an evolving environment with some ambiguity. You should have: Approximately 3+ years' experience in business analysis, operations, or a similar role within a Financial Services business Experience working on system or process implementation projects would be advantageous. A track record of contributing to project delivery and process improvement initiatives. Strong stakeholder management and communication skills. Job Offer 6 mth FTC Competitive salary ranging from 60,000 to 65,000 per annum. Opportunities to contribute to impactful projects in the financial services industry. A professional and collaborative working environment. Potential for future career development within the organisation. This is a fantastic opportunity for a talented Business Analyst - Operations to make a meaningful impact. If you are ready to bring your expertise to the financial services sector, we encourage you to apply today!
The Role We are looking for a customer-focused and proactive Service Desk Analyst to join Claranet's Managed Services team. In this role, you will provide first-line technical support to customers, ensuring high levels of service through effective ticket management, issue resolution, and clear communication. You'll play a key part in delivering an excellent customer experience by resolving incidents efficiently, collaborating with internal teams and third-party suppliers, and continuously developing your technical expertise across our product portfolio. Key Responsibilities Ensure that the highest levels of service are delivered to Claranet's customers Providing telephone and ticketing based customer support Assess the impact and urgency of tickets and gather the appropriate information for the type of request Responsible for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA's and that all issues are resolved quickly and efficiently Maintain accurate records of activity taken throughout the lifecycle of a ticket Management of escalation through other teams ensuring high quality of feedback and service to customers at all times Liaising with third party suppliers to ensure that faults are resolved within the correct time frames according to the product service level agreements in place Working closely with Service Management team to maintain excellent service Develop a good understanding and technical expertise across Claranet's entire product catalogue Resource for project work Support the Team Manager towards continued improvement of team process and customer experience Answer inbound telephone calls Validate contact and ensure security process is adhered to Log all relevant request details, allocating category and prioritisation Provide first-line investigation and diagnosis, resolving at first contact whenever possible Follow security protocol Escalate incidents/requests that cannot be resolved within agreed timescales Keep customers informed of progress Contribute and search the knowledge base Skills and Attributes Excellent communication skills (written and verbal) Excellent customer service skills Ability to translate technical language into user friendly information Good understanding and awareness of IT terminology Customer focused Leadership skills Decision maker, able to act decisively under pressure Highly motivated, pragmatic and energetic team player, positive, determined and driven with a can-do attitude Ability to work in a highly pressurised environment in terms of volume and intensity of activity Benefits At Claranet, we go the extra mile with our people-because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to help you plan for the future. Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing. Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms. Personalised Wellbeing Support: App-based resources and services available 24/7 Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday. Continuous Learning & Development:Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet , our internal community that supports causes close to our employees' hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We're proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click 'apply' - we can't wait to meet you! To view full job description please visit our careers page
May 23, 2026
Full time
The Role We are looking for a customer-focused and proactive Service Desk Analyst to join Claranet's Managed Services team. In this role, you will provide first-line technical support to customers, ensuring high levels of service through effective ticket management, issue resolution, and clear communication. You'll play a key part in delivering an excellent customer experience by resolving incidents efficiently, collaborating with internal teams and third-party suppliers, and continuously developing your technical expertise across our product portfolio. Key Responsibilities Ensure that the highest levels of service are delivered to Claranet's customers Providing telephone and ticketing based customer support Assess the impact and urgency of tickets and gather the appropriate information for the type of request Responsible for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA's and that all issues are resolved quickly and efficiently Maintain accurate records of activity taken throughout the lifecycle of a ticket Management of escalation through other teams ensuring high quality of feedback and service to customers at all times Liaising with third party suppliers to ensure that faults are resolved within the correct time frames according to the product service level agreements in place Working closely with Service Management team to maintain excellent service Develop a good understanding and technical expertise across Claranet's entire product catalogue Resource for project work Support the Team Manager towards continued improvement of team process and customer experience Answer inbound telephone calls Validate contact and ensure security process is adhered to Log all relevant request details, allocating category and prioritisation Provide first-line investigation and diagnosis, resolving at first contact whenever possible Follow security protocol Escalate incidents/requests that cannot be resolved within agreed timescales Keep customers informed of progress Contribute and search the knowledge base Skills and Attributes Excellent communication skills (written and verbal) Excellent customer service skills Ability to translate technical language into user friendly information Good understanding and awareness of IT terminology Customer focused Leadership skills Decision maker, able to act decisively under pressure Highly motivated, pragmatic and energetic team player, positive, determined and driven with a can-do attitude Ability to work in a highly pressurised environment in terms of volume and intensity of activity Benefits At Claranet, we go the extra mile with our people-because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to help you plan for the future. Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing. Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms. Personalised Wellbeing Support: App-based resources and services available 24/7 Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday. Continuous Learning & Development:Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet , our internal community that supports causes close to our employees' hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We're proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click 'apply' - we can't wait to meet you! To view full job description please visit our careers page
PMO Analyst Swindon or Newport- flexible and hybrid working options Band: 34,100 (DOE) Working at UKSBS UKSBS is a shared public sector service centre providing high quality HR, Payroll, Finance, Procurement and IT services and expertise to our partners. We are proud of the part we play in enabling our partners to achieve the best outcomes for the British people and the UK economy. Our people are the heart of our success. We are always looking for talented individuals to join our team and play a part in that success, that's why we invest and grow our workforce. In return for your talent and contributions, we offer flexible and family-friendly working arrangements, a generous benefits package, an inclusive working environment that values your contribution, and opportunities to develop your skills and career with us. In line with the Government's Shared Services Strategy, the Matrix Programme is intended to deliver modern, cost-effective and scalable shared business services to nine departments (the Policy Cluster), with UKSBS as the provider, meeting changing Government requirements, and driving innovations to optimise efficiencies and enhance user experience. The Programme will also implement a new modern SaaS ERP platform, from which UKSBS can deliver these services, driving harmonisation and significant business change across the Departments. This is a large, complex multi-year programme. Role Purpose: The PMO Analyst role is to support the successful delivery of the change portfolio, by providing PMO services (governance, delivery assurance, analysis, planning, reporting, financial control, support and administration) at portfolio level, and to support key projects and programmes. Duties will include, but are not limited to the following: Manage the 'Change Request' process, acting as the first critical checkpoint for new submissions; performing a quality review of content to ensure the form is compliant and articulates the problem and any deadlines clearly; applying judgement on how to address gaps and when to fast-track Facilitate and assist in progressing a Change request through the assessment process. Manage the Portfolio Log, providing bespoke analysis and reporting as required Provide portfolio level analysis and reporting by collating information from multiple projects, and critically reviewing information before summarising as MI for key stakeholders Provide start-up services for projects on governance, planning and risk management Track portfolio level risks, issues, dependencies, changes and actions and instigate follow up actions to ensure they are progressed promptly Maintain intranet and SharePoint sites, and ensure project collateral is version controlled, appropriately protectively marked and stored in the appropriate place Contribute to the evolution of PMO services and implement improvements at portfolio level, demonstrating their value to gain buy-in for improvements To do this role well you will have the following experience: Previous experience of working within a PMO function or similar/comparable function Experience in planning, organising and providing administrative support Experience of managing own workload, in a pressured environment with tight deadlines and moving schedules Experience interacting and working with senior management and key stakeholders Ability to work at a broad portfolio level, and drill down at project level where required Competence in gathering data, analysing and presenting information Good customer service and relationship management skills, to build trust and collaborative working relationships Advanced Office Skills - Microsoft Word, Excel, PowerPoint Excellent communication skills - verbal, written, presentation Strong analytical skills, with an excellent eye for detail and quality English and Mathematics GCSEs or equivalent Desirable: Project Management Foundation qualification Previous experience of working within a PMO function or similar/comparable function Competent in the use of Microsoft Project Opportunities to develop We value our employees and recognise the importance of ongoing professional development in enabling people to fulfil their ambitions. Whether you are starting out in your career or looking to build on existing experience, we can provide you with opportunities to work towards your goals. Our in-house expertise is vast, whether you're interested in learning more about a particular type of software, you need to work on your presentation skills, or you want to develop your ability to influence and negotiate skills, we will support you. We are an inclusive and Disability Confident employer and welcome all applications. UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore candidates are required to have eligibility to live and work in the UK prior to applying. We look forward to hearing from you. We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.
May 23, 2026
Full time
PMO Analyst Swindon or Newport- flexible and hybrid working options Band: 34,100 (DOE) Working at UKSBS UKSBS is a shared public sector service centre providing high quality HR, Payroll, Finance, Procurement and IT services and expertise to our partners. We are proud of the part we play in enabling our partners to achieve the best outcomes for the British people and the UK economy. Our people are the heart of our success. We are always looking for talented individuals to join our team and play a part in that success, that's why we invest and grow our workforce. In return for your talent and contributions, we offer flexible and family-friendly working arrangements, a generous benefits package, an inclusive working environment that values your contribution, and opportunities to develop your skills and career with us. In line with the Government's Shared Services Strategy, the Matrix Programme is intended to deliver modern, cost-effective and scalable shared business services to nine departments (the Policy Cluster), with UKSBS as the provider, meeting changing Government requirements, and driving innovations to optimise efficiencies and enhance user experience. The Programme will also implement a new modern SaaS ERP platform, from which UKSBS can deliver these services, driving harmonisation and significant business change across the Departments. This is a large, complex multi-year programme. Role Purpose: The PMO Analyst role is to support the successful delivery of the change portfolio, by providing PMO services (governance, delivery assurance, analysis, planning, reporting, financial control, support and administration) at portfolio level, and to support key projects and programmes. Duties will include, but are not limited to the following: Manage the 'Change Request' process, acting as the first critical checkpoint for new submissions; performing a quality review of content to ensure the form is compliant and articulates the problem and any deadlines clearly; applying judgement on how to address gaps and when to fast-track Facilitate and assist in progressing a Change request through the assessment process. Manage the Portfolio Log, providing bespoke analysis and reporting as required Provide portfolio level analysis and reporting by collating information from multiple projects, and critically reviewing information before summarising as MI for key stakeholders Provide start-up services for projects on governance, planning and risk management Track portfolio level risks, issues, dependencies, changes and actions and instigate follow up actions to ensure they are progressed promptly Maintain intranet and SharePoint sites, and ensure project collateral is version controlled, appropriately protectively marked and stored in the appropriate place Contribute to the evolution of PMO services and implement improvements at portfolio level, demonstrating their value to gain buy-in for improvements To do this role well you will have the following experience: Previous experience of working within a PMO function or similar/comparable function Experience in planning, organising and providing administrative support Experience of managing own workload, in a pressured environment with tight deadlines and moving schedules Experience interacting and working with senior management and key stakeholders Ability to work at a broad portfolio level, and drill down at project level where required Competence in gathering data, analysing and presenting information Good customer service and relationship management skills, to build trust and collaborative working relationships Advanced Office Skills - Microsoft Word, Excel, PowerPoint Excellent communication skills - verbal, written, presentation Strong analytical skills, with an excellent eye for detail and quality English and Mathematics GCSEs or equivalent Desirable: Project Management Foundation qualification Previous experience of working within a PMO function or similar/comparable function Competent in the use of Microsoft Project Opportunities to develop We value our employees and recognise the importance of ongoing professional development in enabling people to fulfil their ambitions. Whether you are starting out in your career or looking to build on existing experience, we can provide you with opportunities to work towards your goals. Our in-house expertise is vast, whether you're interested in learning more about a particular type of software, you need to work on your presentation skills, or you want to develop your ability to influence and negotiate skills, we will support you. We are an inclusive and Disability Confident employer and welcome all applications. UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore candidates are required to have eligibility to live and work in the UK prior to applying. We look forward to hearing from you. We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.
Our OEM Client based in Gaydon, is searching for a Systems Engineer to join their team, Inside IR35. This is a contract position with a proposed end date of 31st March 2027. Umbrella Pay Rate: £33.64 per hour. Talented individuals with experience of real-world system engineering experience (such as in the automotive, aerospace, defence or rail industry) that would like to shape the way we engineer our products and services in the future. Key Accountabilities and Responsibilities: Develop and maintain systems engineering competence in the squad. Ensure the requirements authored are robust and meet quality standards by developing the process and methods. Gather end-user (system engineer) needs, wants and concerns. Maintain understanding of system engineering process, regulatory and legislative landscape. Work with business analysts and process experts to develop compliant and efficient processes. Identify key performance indicators and measures for system engineering processes. Work with domain product owners to identify inputs to product roadmaps for delivery of process, methods, tools, training, etc Guide domain product development (process, methods, tools, training, etc.) by supporting factory product owners and developers to understand system engineering principles and practices. Skills Required: Previous experience as a System Engineering practitioner across the whole System Engineering lifecycle (in a complex electrical/electronic, software or mechatronic environment). Previous experience in application of System Engineering tools and techniques in the real world (preferably in the defence, aerospace, rail or automotive industry). Previous experience of influencing business mindset and complex process change. Significant experience of SE toolset for example, IBM DOORS, Rhapsody, Catia Magic, etc Extensive experience of requirements management practices in line with Systems Engineering processes. Real world experience of system engineering process and method development. Knowledge of system modelling, FMA, Cyber security, Functional safety practices. Education Required: Engineering Degree preferably.
May 23, 2026
Contractor
Our OEM Client based in Gaydon, is searching for a Systems Engineer to join their team, Inside IR35. This is a contract position with a proposed end date of 31st March 2027. Umbrella Pay Rate: £33.64 per hour. Talented individuals with experience of real-world system engineering experience (such as in the automotive, aerospace, defence or rail industry) that would like to shape the way we engineer our products and services in the future. Key Accountabilities and Responsibilities: Develop and maintain systems engineering competence in the squad. Ensure the requirements authored are robust and meet quality standards by developing the process and methods. Gather end-user (system engineer) needs, wants and concerns. Maintain understanding of system engineering process, regulatory and legislative landscape. Work with business analysts and process experts to develop compliant and efficient processes. Identify key performance indicators and measures for system engineering processes. Work with domain product owners to identify inputs to product roadmaps for delivery of process, methods, tools, training, etc Guide domain product development (process, methods, tools, training, etc.) by supporting factory product owners and developers to understand system engineering principles and practices. Skills Required: Previous experience as a System Engineering practitioner across the whole System Engineering lifecycle (in a complex electrical/electronic, software or mechatronic environment). Previous experience in application of System Engineering tools and techniques in the real world (preferably in the defence, aerospace, rail or automotive industry). Previous experience of influencing business mindset and complex process change. Significant experience of SE toolset for example, IBM DOORS, Rhapsody, Catia Magic, etc Extensive experience of requirements management practices in line with Systems Engineering processes. Real world experience of system engineering process and method development. Knowledge of system modelling, FMA, Cyber security, Functional safety practices. Education Required: Engineering Degree preferably.
TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a Analyst, Technical Operations to join our growing team. You'll bring a strong foundation in data literacy, a keen eye for detail, and the ability to communicate effectively both verbally and in writing. You'll be highly organised, proactive, and comfortable working independently or as part of a team. Your technical proficiency will include SQL, reporting tools, and Microsoft Office, and you'll be motivated to continuously improve processes and reduce risk. Day to Day You'll Be: Operational Enablement Set up data transfers internally and externally with Globalscape EFT and Connect Direct Deliver automated batch services and administer customer workflows Serve as a data transfer workflow expert to handle incidents and inquiries Identify process improvement opportunities to improve efficiency and quality Manage product updates and automation projects Stay informed about broader Tech Ops responsibilities Cloud Service Transition Operate and maintain workflows on TransUnion's next gen OneTru cloud platform Support service migration to OneTru, from planning to operations Establish new operating processes and coordinate cross-team workflow ownership Quality & Risk Management Perform thorough peer reviews to ensure code accuracy and quality Actively contribute to reducing the team's risk profile. Troubleshoot to resolve queries and issues independently. Produce and maintain high quality process documentation. Essential Skills & Experience: Excellent written and communication skills. Strong attention to detail and ability to handle multiple priorities. Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint). Microsoft PowerShell scripting. Comfortable with SQL/T-SQL queries (simple to medium complexity), stored procedures, functions, and triggers. Experience working with and manipulating large datasets. Capability to run user acceptance testing (UAT). Strong time management and problem-solving abilities. Experience supporting or operating a cloud-based platform/service in a production environment. Proven ability to take a service from early life/alpha through to stable BAU, including release readiness and support handover. Able to define and document operational processes and negotiate responsibilities across teams (e.g., RACI/ways of working). Experience in fast-paced, results-driven environments. Desirable Skills & Experience: Microsoft Power Apps and Power Automate development. Programming using C# Familiarity with cloud operations/DevOps practices (monitoring, alerting, incident management, change/release management). Experience creating service documentation such as runbooks, support models, SLAs/OLAs, and operational dashboards. ITIL Foundation (or equivalent practical experience in service management and continuous improvement). Previous experience with batch data processing systems. Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. Find out more about Life At TU UK: (url removed) is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Analyst, Data Operations
May 23, 2026
Full time
TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a Analyst, Technical Operations to join our growing team. You'll bring a strong foundation in data literacy, a keen eye for detail, and the ability to communicate effectively both verbally and in writing. You'll be highly organised, proactive, and comfortable working independently or as part of a team. Your technical proficiency will include SQL, reporting tools, and Microsoft Office, and you'll be motivated to continuously improve processes and reduce risk. Day to Day You'll Be: Operational Enablement Set up data transfers internally and externally with Globalscape EFT and Connect Direct Deliver automated batch services and administer customer workflows Serve as a data transfer workflow expert to handle incidents and inquiries Identify process improvement opportunities to improve efficiency and quality Manage product updates and automation projects Stay informed about broader Tech Ops responsibilities Cloud Service Transition Operate and maintain workflows on TransUnion's next gen OneTru cloud platform Support service migration to OneTru, from planning to operations Establish new operating processes and coordinate cross-team workflow ownership Quality & Risk Management Perform thorough peer reviews to ensure code accuracy and quality Actively contribute to reducing the team's risk profile. Troubleshoot to resolve queries and issues independently. Produce and maintain high quality process documentation. Essential Skills & Experience: Excellent written and communication skills. Strong attention to detail and ability to handle multiple priorities. Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint). Microsoft PowerShell scripting. Comfortable with SQL/T-SQL queries (simple to medium complexity), stored procedures, functions, and triggers. Experience working with and manipulating large datasets. Capability to run user acceptance testing (UAT). Strong time management and problem-solving abilities. Experience supporting or operating a cloud-based platform/service in a production environment. Proven ability to take a service from early life/alpha through to stable BAU, including release readiness and support handover. Able to define and document operational processes and negotiate responsibilities across teams (e.g., RACI/ways of working). Experience in fast-paced, results-driven environments. Desirable Skills & Experience: Microsoft Power Apps and Power Automate development. Programming using C# Familiarity with cloud operations/DevOps practices (monitoring, alerting, incident management, change/release management). Experience creating service documentation such as runbooks, support models, SLAs/OLAs, and operational dashboards. ITIL Foundation (or equivalent practical experience in service management and continuous improvement). Previous experience with batch data processing systems. Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. Find out more about Life At TU UK: (url removed) is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Analyst, Data Operations
Job title: Business Analyst Location : Edinburgh (Hybrid - Office twice a week) Contract Length : 18 - 24 months Daily Rate : 475.00 (Umbrella) Rate: 475 per day (Umbrella) or a PAYE salary of 63,000 per annum + 5% annual bonus Are you passionate about optimising customer experiences? Do you thrive in collaborative environments where your insights can make a real difference? If so, we want to hear from you! Our client is seeking a dynamic Customer Journey Manager to join their team and elevate their platform experience to new heights. Role Overview : As a Customer Journey Manager within the Intermediary Platform Savings Lab, you will play a pivotal role in analysing and optimizing the end-to-end journeys on our client's platform. Your primary focus will be on enhancing the experience for operational colleagues, while also positively impacting advisors and clients. You'll collaborate with a diverse team of Product, Engineering, Technology and Operations experts to ensure every user interaction is seamless and exceeds expectations. Key Responsibilities : Journey Mapping & Design : Create comprehensive as-is and to-be journey maps to support in-flight releases. Collaborate with Product and Technical Application Specialists to ensure designs reflect the intended user experience. Work with UI/UX colleagues to develop an omni-channel view of key customer journeys. User Understanding & Insight : Utilise qualitative and quantitative insights to identify opportunities for improvement. Integrate insights from various data sources to provide a holistic view of customer journeys. Journey Optimization & Continuous Improvement : Identify and prioritise key customer journeys for analysis. Design and promote improvement initiatives based on customer and operational impact. Continuously assess journey performance from both customer and business perspectives. Key Skills & Capabilities : Core Skills : Strong user-centric mindset with the ability to represent customer needs in complex environments. Proven experience in journey mapping and service design across multiple channels and systems. Excellent analytical skills to synthesize insights from data, research, and stakeholder feedback. Outstanding stakeholder management and influencing skills across diverse teams. Delivery & Ways of Working : Experience working in agile, product, or change delivery teams. Ability to support prioritization and decision-making using customer impact and evidence. Comfortable facilitating workshops, ceremonies, and alignment sessions. Why Join Us? Impact: Your work will directly enhance customer and operational experiences. Collaboration: Work alongside talented colleagues in a supportive and innovative environment. Growth: This is a fantastic opportunity to develop your skills and advance your career in customer journey optimisation. If you're excited about this opportunity and believe you have what it takes to make a significant impact, we would love to hear from you! Apply today and take the next step in your professional journey. We can't wait to see how you'll shape our client's customer experience! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
May 23, 2026
Contractor
Job title: Business Analyst Location : Edinburgh (Hybrid - Office twice a week) Contract Length : 18 - 24 months Daily Rate : 475.00 (Umbrella) Rate: 475 per day (Umbrella) or a PAYE salary of 63,000 per annum + 5% annual bonus Are you passionate about optimising customer experiences? Do you thrive in collaborative environments where your insights can make a real difference? If so, we want to hear from you! Our client is seeking a dynamic Customer Journey Manager to join their team and elevate their platform experience to new heights. Role Overview : As a Customer Journey Manager within the Intermediary Platform Savings Lab, you will play a pivotal role in analysing and optimizing the end-to-end journeys on our client's platform. Your primary focus will be on enhancing the experience for operational colleagues, while also positively impacting advisors and clients. You'll collaborate with a diverse team of Product, Engineering, Technology and Operations experts to ensure every user interaction is seamless and exceeds expectations. Key Responsibilities : Journey Mapping & Design : Create comprehensive as-is and to-be journey maps to support in-flight releases. Collaborate with Product and Technical Application Specialists to ensure designs reflect the intended user experience. Work with UI/UX colleagues to develop an omni-channel view of key customer journeys. User Understanding & Insight : Utilise qualitative and quantitative insights to identify opportunities for improvement. Integrate insights from various data sources to provide a holistic view of customer journeys. Journey Optimization & Continuous Improvement : Identify and prioritise key customer journeys for analysis. Design and promote improvement initiatives based on customer and operational impact. Continuously assess journey performance from both customer and business perspectives. Key Skills & Capabilities : Core Skills : Strong user-centric mindset with the ability to represent customer needs in complex environments. Proven experience in journey mapping and service design across multiple channels and systems. Excellent analytical skills to synthesize insights from data, research, and stakeholder feedback. Outstanding stakeholder management and influencing skills across diverse teams. Delivery & Ways of Working : Experience working in agile, product, or change delivery teams. Ability to support prioritization and decision-making using customer impact and evidence. Comfortable facilitating workshops, ceremonies, and alignment sessions. Why Join Us? Impact: Your work will directly enhance customer and operational experiences. Collaboration: Work alongside talented colleagues in a supportive and innovative environment. Growth: This is a fantastic opportunity to develop your skills and advance your career in customer journey optimisation. If you're excited about this opportunity and believe you have what it takes to make a significant impact, we would love to hear from you! Apply today and take the next step in your professional journey. We can't wait to see how you'll shape our client's customer experience! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Do you have experience of managing applications and interfaces? Do you have experience of managing Microsoft 365 applications with strong SharePoint skills? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Systems to manage the ongoing operation, efficiencies, implementations, and upgrades of a digital estate of applications for a respected, modern, & established social enterprise in the midst of a digital transformation and service improvement programme. The main purpose of the role is to take responsibility for the end-to-end ownership and improvement of the organisation's application estate and any associated integration. You will act as product owner and manage the application roadmap, continuous improvement and upgrades, whilst promoting usability, adoption and value. Further day-to-day activities will include project managing implementations and upgrades; stakeholder management and reporting; third-party supplier management; product roadmap creation and maintenance; project management; support service provision; maintenance of super user network; data integrity and security; and the production of systems documentation and training. Essential Experience working in a Business Systems Manager, Applications Manager, Applications Team Lead, Senior Applications Analyst capacity. Strong experience of application lifecycle management across an estate of SaaS and hybrid applications. Strong Microsoft 365 applications and services experience in an organisational setting. Hands on experience managing SharePoint Online. Experience of working with core business enterprise systems with Finance, CRM, HR & Payroll, etc Project Management/Lead experience. Experience working on projects to install or upgrade commercial SaaS software applications (implementation/upgrade, build, configuration, UAT/testing, UX, training, support) and on service improvements. Mentoring or Leading teams, line management, and/or performance management and motivation. Strong supplier management capabilities. Desirable Relevant certification, such as Microsoft, vendor-specific, PRINCE2, ITIL, etc Experience implementing or operating Microsoft Purview capabilities. Azure Power Apps As an individual you will be analytical with excellent problem-solving skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. Alongside a competitive salary you will receive an impressive benefits package that includes a strong contributory pension, healthcare flexible working, generous leave entitlement and professional development. The role is offered on a hybrid basis with two days per week in the office in the Northwest, with the rest of the time working from home. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
May 23, 2026
Full time
Do you have experience of managing applications and interfaces? Do you have experience of managing Microsoft 365 applications with strong SharePoint skills? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Systems to manage the ongoing operation, efficiencies, implementations, and upgrades of a digital estate of applications for a respected, modern, & established social enterprise in the midst of a digital transformation and service improvement programme. The main purpose of the role is to take responsibility for the end-to-end ownership and improvement of the organisation's application estate and any associated integration. You will act as product owner and manage the application roadmap, continuous improvement and upgrades, whilst promoting usability, adoption and value. Further day-to-day activities will include project managing implementations and upgrades; stakeholder management and reporting; third-party supplier management; product roadmap creation and maintenance; project management; support service provision; maintenance of super user network; data integrity and security; and the production of systems documentation and training. Essential Experience working in a Business Systems Manager, Applications Manager, Applications Team Lead, Senior Applications Analyst capacity. Strong experience of application lifecycle management across an estate of SaaS and hybrid applications. Strong Microsoft 365 applications and services experience in an organisational setting. Hands on experience managing SharePoint Online. Experience of working with core business enterprise systems with Finance, CRM, HR & Payroll, etc Project Management/Lead experience. Experience working on projects to install or upgrade commercial SaaS software applications (implementation/upgrade, build, configuration, UAT/testing, UX, training, support) and on service improvements. Mentoring or Leading teams, line management, and/or performance management and motivation. Strong supplier management capabilities. Desirable Relevant certification, such as Microsoft, vendor-specific, PRINCE2, ITIL, etc Experience implementing or operating Microsoft Purview capabilities. Azure Power Apps As an individual you will be analytical with excellent problem-solving skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. Alongside a competitive salary you will receive an impressive benefits package that includes a strong contributory pension, healthcare flexible working, generous leave entitlement and professional development. The role is offered on a hybrid basis with two days per week in the office in the Northwest, with the rest of the time working from home. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Business Analyst CR3 are currently representing a growing software and compliance solutions provider in the search for a Business Analyst to join their team on a client-supported initiative, with an immediate start available. Overview: Our client is continuing to invest in the development and enhancement of its statutory property compliance platform and is looking to appoint a Business Analyst to act as the key link between clients, stakeholders, and the internal development team. This is a client-facing role focused on improving software functionality, streamlining operational processes, and ensuring future developments align with the priorities of local government and property compliance teams. The successful candidate will play a key role in gathering requirements, analysing business needs, supporting product development, and delivering meaningful reporting and dashboard solutions. Key Responsibilities Gather, analyse, and prioritise client feedback and business requirements Translate operational and compliance requirements into clear development plans and user stories Work closely with internal development teams to support delivery of new features and enhancements Produce reporting solutions and dashboards using Power BI to improve visibility and compliance oversight Support User Acceptance Testing (UAT) to ensure solutions meet stakeholder expectations Facilitate collaboration between operational teams, technical teams, and senior stakeholders Participate in product and stakeholder review meetings to help shape future system improvements Build and maintain strong working relationships with clients and key stakeholders Provide ongoing support and recommendations for process and system improvements Requirements Previous experience working as a Business Analyst within software, compliance, housing, property, or local government environments Strong stakeholder management and communication skills Experience gathering and documenting business requirements Knowledge of reporting tools such as Power BI Experience supporting UAT and software delivery processes Ability to work collaboratively across technical and non-technical teams Strong analytical and problem-solving abilities Understanding of statutory compliance or property-related systems would be advantageous Benefits 50,000 - 60,000 Hybrid working environment Immediate start available Opportunity to influence the development of key compliance systems Exposure to large-scale local government projects Collaborative and supportive working culture Long-term project pipeline and career development opportunities Pension scheme Generous annual leave entitlement
May 23, 2026
Full time
Business Analyst CR3 are currently representing a growing software and compliance solutions provider in the search for a Business Analyst to join their team on a client-supported initiative, with an immediate start available. Overview: Our client is continuing to invest in the development and enhancement of its statutory property compliance platform and is looking to appoint a Business Analyst to act as the key link between clients, stakeholders, and the internal development team. This is a client-facing role focused on improving software functionality, streamlining operational processes, and ensuring future developments align with the priorities of local government and property compliance teams. The successful candidate will play a key role in gathering requirements, analysing business needs, supporting product development, and delivering meaningful reporting and dashboard solutions. Key Responsibilities Gather, analyse, and prioritise client feedback and business requirements Translate operational and compliance requirements into clear development plans and user stories Work closely with internal development teams to support delivery of new features and enhancements Produce reporting solutions and dashboards using Power BI to improve visibility and compliance oversight Support User Acceptance Testing (UAT) to ensure solutions meet stakeholder expectations Facilitate collaboration between operational teams, technical teams, and senior stakeholders Participate in product and stakeholder review meetings to help shape future system improvements Build and maintain strong working relationships with clients and key stakeholders Provide ongoing support and recommendations for process and system improvements Requirements Previous experience working as a Business Analyst within software, compliance, housing, property, or local government environments Strong stakeholder management and communication skills Experience gathering and documenting business requirements Knowledge of reporting tools such as Power BI Experience supporting UAT and software delivery processes Ability to work collaboratively across technical and non-technical teams Strong analytical and problem-solving abilities Understanding of statutory compliance or property-related systems would be advantageous Benefits 50,000 - 60,000 Hybrid working environment Immediate start available Opportunity to influence the development of key compliance systems Exposure to large-scale local government projects Collaborative and supportive working culture Long-term project pipeline and career development opportunities Pension scheme Generous annual leave entitlement
