Your new company Hays are working with a large established business in Cannock who are recruiting due to expansion. You will be joining an established and successful construction business in Wolverhampton, to support their customers and business sales. This is a new permanent opportunity, and can accommodate an immediate start. Your new role You will be working in the commercial function to manage customer satisfaction and support in driving sales. Key duties will include: Support the sales team and operate directly to the Sales Manager. Account manage the customer base to achieve long-term success. Update customer data spreadsheets. Handle all administrative tasks for customers and support with Act as point of contact and handle customer needs, handling queries and issues where appropriate. Develop positive relationships with clients, working with the external sales team. Communicate problems internally and externally with production, quality, transport, and the end customer. Suggest actions to improve sales performance. Monitor customer quarterly reviews and customer satisfaction surveys. What you'll need to succeed Proven work experience in Internal Sales or Customer Services. Hands-on experience to deliver the best customer experience. Understand Sales performance metrics and CRM systems. Excellent communication skills, written and verbal. Willingness to learn and develop. What you'll get in return Supportive, helpful and friendly team. No negotiation required and a non-pressuring environment. Excellent hands-on training. The role is working full-time in the office, offering some flexibility in working hours. Free on-site parking. Pension and annual leave. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 27, 2026
Full time
Your new company Hays are working with a large established business in Cannock who are recruiting due to expansion. You will be joining an established and successful construction business in Wolverhampton, to support their customers and business sales. This is a new permanent opportunity, and can accommodate an immediate start. Your new role You will be working in the commercial function to manage customer satisfaction and support in driving sales. Key duties will include: Support the sales team and operate directly to the Sales Manager. Account manage the customer base to achieve long-term success. Update customer data spreadsheets. Handle all administrative tasks for customers and support with Act as point of contact and handle customer needs, handling queries and issues where appropriate. Develop positive relationships with clients, working with the external sales team. Communicate problems internally and externally with production, quality, transport, and the end customer. Suggest actions to improve sales performance. Monitor customer quarterly reviews and customer satisfaction surveys. What you'll need to succeed Proven work experience in Internal Sales or Customer Services. Hands-on experience to deliver the best customer experience. Understand Sales performance metrics and CRM systems. Excellent communication skills, written and verbal. Willingness to learn and develop. What you'll get in return Supportive, helpful and friendly team. No negotiation required and a non-pressuring environment. Excellent hands-on training. The role is working full-time in the office, offering some flexibility in working hours. Free on-site parking. Pension and annual leave. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Team Manager - DB Pensions Administration A leading pensions consultancy is looking to appoint an experienced Defined Benefit Team Manager to join their growing Pensions Administration team. This is an excellent opportunity for a strong Senior Pensions Administrator or Team Leader looking to take the next step in their career within a supportive and people-focused environment. The successful candidate will play a key role in overseeing the delivery of high-quality administration services to a portfolio of Defined Benefit pension schemes, while also supporting the development and mentoring of team members. Key Responsibilities Oversee and prioritise incoming workloads across the team Ensure administration services are delivered in line with agreed service levels and quality standards Process pension scheme member events accurately and within deadlines Review and check work to ensure compliance with scheme rules and legislation Support and mentor team members with training and development Attend and contribute to client and trustee meetings Maintain up-to-date technical knowledge relating to pensions legislation and scheme changes Support delivery of ad hoc projects and non-core client work Build strong relationships with clients, trustees and colleagues Skills & Experience Required Previous experience within Defined Benefit pensions administration Strong technical pensions knowledge Experience as a Senior Pensions Administrator, Deputy Team Leader or similar Ability to manage workloads and deliver to deadlines Excellent communication and client relationship skills Experience mentoring, supervising or supporting team members Ability to present reports and communicate confidently with clients and trustees Strong attention to detail and customer-focused approach What's on Offer Competitive salary package Market-leading bonus scheme Hybrid working model Study support and professional development opportunities Clear career progression pathways Supportive and collaborative working culture Opportunity to join a growing and ambitious business For more information or a confidential discussion, please apply today. We look forward to hearing from you!
May 27, 2026
Full time
Team Manager - DB Pensions Administration A leading pensions consultancy is looking to appoint an experienced Defined Benefit Team Manager to join their growing Pensions Administration team. This is an excellent opportunity for a strong Senior Pensions Administrator or Team Leader looking to take the next step in their career within a supportive and people-focused environment. The successful candidate will play a key role in overseeing the delivery of high-quality administration services to a portfolio of Defined Benefit pension schemes, while also supporting the development and mentoring of team members. Key Responsibilities Oversee and prioritise incoming workloads across the team Ensure administration services are delivered in line with agreed service levels and quality standards Process pension scheme member events accurately and within deadlines Review and check work to ensure compliance with scheme rules and legislation Support and mentor team members with training and development Attend and contribute to client and trustee meetings Maintain up-to-date technical knowledge relating to pensions legislation and scheme changes Support delivery of ad hoc projects and non-core client work Build strong relationships with clients, trustees and colleagues Skills & Experience Required Previous experience within Defined Benefit pensions administration Strong technical pensions knowledge Experience as a Senior Pensions Administrator, Deputy Team Leader or similar Ability to manage workloads and deliver to deadlines Excellent communication and client relationship skills Experience mentoring, supervising or supporting team members Ability to present reports and communicate confidently with clients and trustees Strong attention to detail and customer-focused approach What's on Offer Competitive salary package Market-leading bonus scheme Hybrid working model Study support and professional development opportunities Clear career progression pathways Supportive and collaborative working culture Opportunity to join a growing and ambitious business For more information or a confidential discussion, please apply today. We look forward to hearing from you!
An exciting opportunity has arisen for an experienced and customer-focused Assistant Store Manager to join a well-established and growing storage and service-led organisation . This role is ideal for someone who enjoys working in a fast-paced operational environment, takes pride in delivering excellent customer service, and is confident supporting the day-to-day management of a busy store. Role: Assistant Store Manager Location: Southampton Pay: £27,000 - £28,980 per annum + performance bonus paid every 6 months Working Pattern: Full-Time Permanent Working closely with the Store Manager, you will play a key role in driving sales performance , maintaining operational standards , and ensuring customers receive a consistently high-quality experience. You will also support the supervision and development of team members while helping to maximise occupancy, revenue, and overall store performance. This is a hands-on role that combines customer service, sales, operations, administration, and team leadership. Key Responsibilities Support the overall day-to-day running of the store operation Assist in achieving weekly, monthly, and annual sales and revenue targets Handle customer enquiries professionally both face-to-face and over the telephone Promote and sell available services to prospective and existing customers Deliver a consistently high level of customer service and customer satisfaction Ensure the store is maintained to an excellent standard of cleanliness and presentation Support staff supervision and help motivate the wider team through a positive and proactive approach Monitor operational performance and help identify opportunities to improve efficiency and occupancy levels Assist with managing store administration and ensuring compliance with company procedures Identify repair and maintenance issues and ensure they are reported and followed up appropriately Support debt management procedures and help minimise outstanding arrears Ensure all Health & Safety policies and procedures are adhered to at all times Take responsibility for the store in the absence of the Store Manager, including reporting and operational oversight About You The successful candidate will demonstrate: Previous experience within retail, storage, hospitality, property, or a customer-focused operational environment Strong customer service and communication skills Confidence handling sales enquiries and working towards targets Ability to work independently as well as part of a small team Good organisational and administrative skills A proactive and hands-on approach to problem solving Ability to lead by example and support team performance Strong attention to detail and ability to work within procedures and compliance frameworks Comfortable with occasional lone working responsibilities What's on Offer Competitive salary of £27,000 - £28,980 Performance-related bonus paid every 6 months Supportive working environment Opportunities for development and progression Varied and rewarding role with operational responsibility Exposure to both customer-facing and management responsibilities This is an excellent opportunity for an ambitious individual looking to further develop their operational and leadership experience within a dynamic customer-focused business. Apply now for the position of Assistant Store Manager and take the next step in your career with a reputable and growing organisation that values customer service, operational excellence, and employee development.
May 27, 2026
Full time
An exciting opportunity has arisen for an experienced and customer-focused Assistant Store Manager to join a well-established and growing storage and service-led organisation . This role is ideal for someone who enjoys working in a fast-paced operational environment, takes pride in delivering excellent customer service, and is confident supporting the day-to-day management of a busy store. Role: Assistant Store Manager Location: Southampton Pay: £27,000 - £28,980 per annum + performance bonus paid every 6 months Working Pattern: Full-Time Permanent Working closely with the Store Manager, you will play a key role in driving sales performance , maintaining operational standards , and ensuring customers receive a consistently high-quality experience. You will also support the supervision and development of team members while helping to maximise occupancy, revenue, and overall store performance. This is a hands-on role that combines customer service, sales, operations, administration, and team leadership. Key Responsibilities Support the overall day-to-day running of the store operation Assist in achieving weekly, monthly, and annual sales and revenue targets Handle customer enquiries professionally both face-to-face and over the telephone Promote and sell available services to prospective and existing customers Deliver a consistently high level of customer service and customer satisfaction Ensure the store is maintained to an excellent standard of cleanliness and presentation Support staff supervision and help motivate the wider team through a positive and proactive approach Monitor operational performance and help identify opportunities to improve efficiency and occupancy levels Assist with managing store administration and ensuring compliance with company procedures Identify repair and maintenance issues and ensure they are reported and followed up appropriately Support debt management procedures and help minimise outstanding arrears Ensure all Health & Safety policies and procedures are adhered to at all times Take responsibility for the store in the absence of the Store Manager, including reporting and operational oversight About You The successful candidate will demonstrate: Previous experience within retail, storage, hospitality, property, or a customer-focused operational environment Strong customer service and communication skills Confidence handling sales enquiries and working towards targets Ability to work independently as well as part of a small team Good organisational and administrative skills A proactive and hands-on approach to problem solving Ability to lead by example and support team performance Strong attention to detail and ability to work within procedures and compliance frameworks Comfortable with occasional lone working responsibilities What's on Offer Competitive salary of £27,000 - £28,980 Performance-related bonus paid every 6 months Supportive working environment Opportunities for development and progression Varied and rewarding role with operational responsibility Exposure to both customer-facing and management responsibilities This is an excellent opportunity for an ambitious individual looking to further develop their operational and leadership experience within a dynamic customer-focused business. Apply now for the position of Assistant Store Manager and take the next step in your career with a reputable and growing organisation that values customer service, operational excellence, and employee development.
Reports to : Service Control Supervisor Direct Reports : None Location : Elland - Halifax Purpose of the role: To support with the supervision of all maintenance and repair activities. To provide effective customer service and build relationships with both internal and external customers. To action customer repair, maintenance and breakdown requests in a timely and cost effective manner. To work within a service team and to liaise effectively with all other departments. To prioritise work effectively ensuring all documentation is accurate. To ensure all information is correctly entered into in-house software systems accurately with sufficient and suitable information. To cover any regional controller absence/sickness. To assist with Administration for both the service and admin team when required and record data accurately. Responsibilities: To take customer calls and log repair notifications. To allocate appropriate Field Service Engineer response to meet customer requirements. Liaise with UK service supervisor and Service Manager regarding any issues that may arise. Keep customers updated on the reported job progress. Deal with day to day queries from both internal and external customers. Ensure all jobs are entered onto the appropriate in-house computer system. To reschedule jobs and resources according to emerging customer needs and resource availability. Ensure all service records are received from the appropriate Field Service Engineer and passed to technical team for assessment. To ensure that all field service vehicle parts sales are recorded accurately and promptly. Provide data and supporting evidence to internal and external customers regarding service work that has been completed and or is outstanding. To effectively liaise with customers regarding enquiries. To provide further assistance to other team members when requested. To work with all departments, particularly with projects that are being explored or implemented. Undertake any other duties consistent with the purpose of this job or to support the needs of the business. Key Result Areas: Effective time management and allocation of resources. Effectively manage customer enquiries. Monitoring engineers documentation. Ensure best practices are used when distributing field service engineer's jobs. Why You'll Love Working Here: 25 days holiday plus Bank Holidays: this is based on a 5 day working week (pro rata to 20 days plus Bank Holidays for a 4 day working week) Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 3x basic salary Death In Service. Employee Assistance Programme: Access a 24-hour helpline for support with life's challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues. Health Shield Medical Cash Plan: All employees receive membership to a company-funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X-rays, and MRI scans. GP Anytime: Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on-demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions. Training and Development: We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships. Cycle to Work Scheme: Save on commuting costs and stay healthy with our cycle to work scheme. Occupational Health Support and Health Surveillance: Ensure your well-being with our comprehensive occupational health support. My Benefits Platform: Enjoy discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products. Independent Free Mortgage Advice: Receive free, independent advice on mortgages to help you make informed decisions.
May 27, 2026
Full time
Reports to : Service Control Supervisor Direct Reports : None Location : Elland - Halifax Purpose of the role: To support with the supervision of all maintenance and repair activities. To provide effective customer service and build relationships with both internal and external customers. To action customer repair, maintenance and breakdown requests in a timely and cost effective manner. To work within a service team and to liaise effectively with all other departments. To prioritise work effectively ensuring all documentation is accurate. To ensure all information is correctly entered into in-house software systems accurately with sufficient and suitable information. To cover any regional controller absence/sickness. To assist with Administration for both the service and admin team when required and record data accurately. Responsibilities: To take customer calls and log repair notifications. To allocate appropriate Field Service Engineer response to meet customer requirements. Liaise with UK service supervisor and Service Manager regarding any issues that may arise. Keep customers updated on the reported job progress. Deal with day to day queries from both internal and external customers. Ensure all jobs are entered onto the appropriate in-house computer system. To reschedule jobs and resources according to emerging customer needs and resource availability. Ensure all service records are received from the appropriate Field Service Engineer and passed to technical team for assessment. To ensure that all field service vehicle parts sales are recorded accurately and promptly. Provide data and supporting evidence to internal and external customers regarding service work that has been completed and or is outstanding. To effectively liaise with customers regarding enquiries. To provide further assistance to other team members when requested. To work with all departments, particularly with projects that are being explored or implemented. Undertake any other duties consistent with the purpose of this job or to support the needs of the business. Key Result Areas: Effective time management and allocation of resources. Effectively manage customer enquiries. Monitoring engineers documentation. Ensure best practices are used when distributing field service engineer's jobs. Why You'll Love Working Here: 25 days holiday plus Bank Holidays: this is based on a 5 day working week (pro rata to 20 days plus Bank Holidays for a 4 day working week) Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 3x basic salary Death In Service. Employee Assistance Programme: Access a 24-hour helpline for support with life's challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues. Health Shield Medical Cash Plan: All employees receive membership to a company-funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X-rays, and MRI scans. GP Anytime: Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on-demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions. Training and Development: We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships. Cycle to Work Scheme: Save on commuting costs and stay healthy with our cycle to work scheme. Occupational Health Support and Health Surveillance: Ensure your well-being with our comprehensive occupational health support. My Benefits Platform: Enjoy discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products. Independent Free Mortgage Advice: Receive free, independent advice on mortgages to help you make informed decisions.
Position: Estates Coordinator Location: 74 King Edward St, Macclesfield SK10 1AT Working Hours: Monday - Friday, 0900 - 1730 Salary: £25,000 Contract: Full time, permanent About Us: Premier Estates is an award-winning managing agent that successfully maintains one of the largest and most diverse residential property portfolios in the UK. Our success is founded on the fundamental principal of effective communication and unsurpassed customer service, establishing rewarding and lasting relationships with our many satisfied clients. Benefits: Hybrid Working (after probation) Complimentary fruit in the office Birthday leave Exclusive staff events Westfield Health cashback plan, inclusive of surgical options Payday Butties (available in the office) 25 days of annual leave, with the opportunity to purchase additional holiday days Company-wide closure during the Christmas period Job Description: The Operations department is responsible for maintaining the properties that the company manages. Each Senior Estates Manager has a portfolio of properties that they look after, supported by an Estates Coordinator. This role provides administrative support to one Senior Estates Manager or Estates Manager ensuring the smooth operation of the team portfolio in accordance with company procedures and industry best practice. This role is the first point of contact for the residents living in the properties within that team portfolio Key responsibilities include, but are not limited to: Be the first point of contact on the telephone for residents / contractors / clients. Deal with routine matters and pass complex matters to the Senior Estates Manager or Estates Manager. Raising works orders for repairs / maintenance works required, based on report from latest site visit. Renew contracts and raise new contracts for contractors providing regular services, such as cleaners / gardeners etc. Preparation and distribution of documents to residents and property owners, such as mail shots, site visit summaries and monthly updates. Administer and monitor building insurance claims. Authorise or dispute routine invoices to be paid and escalate large or one off spends to Senior Estates Manager or Estates Manager. Arrange Annual General Meetings and prepare and distribute minutes based on the Senior Estates Manager's or Estates Manager's notes. Assist with the distribution of each development's annual service charge estimates and accounts. Undertake other general duties as required from time to time to assist in the success of Premier Estates. Please Note: Comprehensive guidance and support will be provided to ensure your success in this role. What We Ask From You: English GCSE level 4 (grade C) or above Maths GCSE level 4 (grade C) or above Administration experience is essential Customer service and property industry experience is desirable but not essential Microsoft Office, intermediate (advanced is desirable but not essential) Polite telephone manner Strong organisational skills Able to prioritise a busy workload Able to work well independently and as part of a team Positive attitude Resilient Works well under pressure Takes pride in producing work to a high standard For further details about this position or to gain deeper insights into Premier Estates, please visit our . To contact us or make inquiries, please reach out to our recruitment team on quoting the reference number . All applicants must be eligible to live and work in the UK without restrictions. Documented evidence of eligibility will be required from all candidates. Employment is subject to a satisfactory DBS check, satisfactory references, and, where required, the ability to engage in insurance-related activities checks.
May 26, 2026
Full time
Position: Estates Coordinator Location: 74 King Edward St, Macclesfield SK10 1AT Working Hours: Monday - Friday, 0900 - 1730 Salary: £25,000 Contract: Full time, permanent About Us: Premier Estates is an award-winning managing agent that successfully maintains one of the largest and most diverse residential property portfolios in the UK. Our success is founded on the fundamental principal of effective communication and unsurpassed customer service, establishing rewarding and lasting relationships with our many satisfied clients. Benefits: Hybrid Working (after probation) Complimentary fruit in the office Birthday leave Exclusive staff events Westfield Health cashback plan, inclusive of surgical options Payday Butties (available in the office) 25 days of annual leave, with the opportunity to purchase additional holiday days Company-wide closure during the Christmas period Job Description: The Operations department is responsible for maintaining the properties that the company manages. Each Senior Estates Manager has a portfolio of properties that they look after, supported by an Estates Coordinator. This role provides administrative support to one Senior Estates Manager or Estates Manager ensuring the smooth operation of the team portfolio in accordance with company procedures and industry best practice. This role is the first point of contact for the residents living in the properties within that team portfolio Key responsibilities include, but are not limited to: Be the first point of contact on the telephone for residents / contractors / clients. Deal with routine matters and pass complex matters to the Senior Estates Manager or Estates Manager. Raising works orders for repairs / maintenance works required, based on report from latest site visit. Renew contracts and raise new contracts for contractors providing regular services, such as cleaners / gardeners etc. Preparation and distribution of documents to residents and property owners, such as mail shots, site visit summaries and monthly updates. Administer and monitor building insurance claims. Authorise or dispute routine invoices to be paid and escalate large or one off spends to Senior Estates Manager or Estates Manager. Arrange Annual General Meetings and prepare and distribute minutes based on the Senior Estates Manager's or Estates Manager's notes. Assist with the distribution of each development's annual service charge estimates and accounts. Undertake other general duties as required from time to time to assist in the success of Premier Estates. Please Note: Comprehensive guidance and support will be provided to ensure your success in this role. What We Ask From You: English GCSE level 4 (grade C) or above Maths GCSE level 4 (grade C) or above Administration experience is essential Customer service and property industry experience is desirable but not essential Microsoft Office, intermediate (advanced is desirable but not essential) Polite telephone manner Strong organisational skills Able to prioritise a busy workload Able to work well independently and as part of a team Positive attitude Resilient Works well under pressure Takes pride in producing work to a high standard For further details about this position or to gain deeper insights into Premier Estates, please visit our . To contact us or make inquiries, please reach out to our recruitment team on quoting the reference number . All applicants must be eligible to live and work in the UK without restrictions. Documented evidence of eligibility will be required from all candidates. Employment is subject to a satisfactory DBS check, satisfactory references, and, where required, the ability to engage in insurance-related activities checks.
Team Manager - DB Pensions Administration A leading pensions consultancy is looking to appoint an experienced Defined Benefit Team Manager to join their growing Pensions Administration team. This is an excellent opportunity for a strong Senior Pensions Administrator or Team Leader looking to take the next step in their career within a supportive and people-focused environment. The successful candidate will play a key role in overseeing the delivery of high-quality administration services to a portfolio of Defined Benefit pension schemes, while also supporting the development and mentoring of team members. Key Responsibilities Oversee and prioritise incoming workloads across the team Ensure administration services are delivered in line with agreed service levels and quality standards Process pension scheme member events accurately and within deadlines Review and check work to ensure compliance with scheme rules and legislation Support and mentor team members with training and development Attend and contribute to client and trustee meetings Maintain up-to-date technical knowledge relating to pensions legislation and scheme changes Support delivery of ad hoc projects and non-core client work Build strong relationships with clients, trustees and colleagues Skills & Experience Required Previous experience within Defined Benefit pensions administration Strong technical pensions knowledge Experience as a Senior Pensions Administrator, Deputy Team Leader or similar Ability to manage workloads and deliver to deadlines Excellent communication and client relationship skills Experience mentoring, supervising or supporting team members Ability to present reports and communicate confidently with clients and trustees Strong attention to detail and customer-focused approach What's on Offer Competitive salary package Market-leading bonus scheme Hybrid working model Study support and professional development opportunities Clear career progression pathways Supportive and collaborative working culture Opportunity to join a growing and ambitious business For more information or a confidential discussion, please apply today. We look forward to hearing from you!
May 26, 2026
Full time
Team Manager - DB Pensions Administration A leading pensions consultancy is looking to appoint an experienced Defined Benefit Team Manager to join their growing Pensions Administration team. This is an excellent opportunity for a strong Senior Pensions Administrator or Team Leader looking to take the next step in their career within a supportive and people-focused environment. The successful candidate will play a key role in overseeing the delivery of high-quality administration services to a portfolio of Defined Benefit pension schemes, while also supporting the development and mentoring of team members. Key Responsibilities Oversee and prioritise incoming workloads across the team Ensure administration services are delivered in line with agreed service levels and quality standards Process pension scheme member events accurately and within deadlines Review and check work to ensure compliance with scheme rules and legislation Support and mentor team members with training and development Attend and contribute to client and trustee meetings Maintain up-to-date technical knowledge relating to pensions legislation and scheme changes Support delivery of ad hoc projects and non-core client work Build strong relationships with clients, trustees and colleagues Skills & Experience Required Previous experience within Defined Benefit pensions administration Strong technical pensions knowledge Experience as a Senior Pensions Administrator, Deputy Team Leader or similar Ability to manage workloads and deliver to deadlines Excellent communication and client relationship skills Experience mentoring, supervising or supporting team members Ability to present reports and communicate confidently with clients and trustees Strong attention to detail and customer-focused approach What's on Offer Competitive salary package Market-leading bonus scheme Hybrid working model Study support and professional development opportunities Clear career progression pathways Supportive and collaborative working culture Opportunity to join a growing and ambitious business For more information or a confidential discussion, please apply today. We look forward to hearing from you!
Reports to : Service Control Supervisor Direct Reports : None Location : Elland - Halifax Purpose of the role: To own and manage all maintenance and repair activities within a geographical area. Provide first class customer service and build relationships with both internal and external customers. Action customer repair, maintenance and breakdown requests in a timely and cost effective manner. Monitor and organise all service inspection contracts. Work within Service Control and to liaise effectively with all other departments. Prioritise work effectively ensuring all documentation is accurate. To ensure all information is correctly entered into in-house software systems accurately with sufficient and suitable information. Responsibilities: To take customer calls and log repair notifications. To allocate appropriate Mobile Service Engineer response to meet customer requirements. Maintaining established and new contract plans. Ensuring that all scheduled maintenance contracts are managed in a timely and cost efficient manner. Liaise with Service Control Supervisors, Field Operations Managers and Customer Service Operations Manager regarding any issues that may arise. Keep customers updated on the reported job progress, utilising telephone as much as possible. Deal with day to day queries from both internal and external customers. Ensure all jobs are entered onto the appropriate in-house computer system. To ensure maximum utilisation of Mobile Service Engineering resource according to capacity and geographical location. To reschedule jobs and resources according to emerging customer needs and resource availability. Ensure all service records are received from the appropriate Mobile Service Engineer and are accurate. To ensure that all service vehicle parts sales are recorded accurately and promptly. Provide data and supporting evidence to internal and external customers regarding service work that has been completed and or is outstanding. To effectively liaise with customers regarding enquiries. To provide further assistance to other team members when requested. To work with all departments, particularly with projects that are being explored or implemented. Undertake any other duties consistent with the purpose of this job or to support the needs of the business. Key Result Areas: KPI's to be monitored Up to date and clear administration. Safety defects outstanding. Overdue services. To keep WIP at a manageable level (target to be agreed by Service Control Supervisor). Administration of aged jobs and invoice queries. Effective time management and allocation of resources. Effective and efficient planning of Field Service Engineers (including 3rd party Engineers) working hours. Effectively manage customer enquiries. Monitoring engineers' documentation. Ensure best practices are used when distributing field service engineer's jobs. Standards of Performance: To maintain and develop current processes and procedures in the upkeep of the internal documentation. To maintain a high standard of customer service at all times. To actively play a part in the planning and coordinating of all service work that is due to be carried out. Develop own competence to meet requirements of job. Why You'll Love Working Here: 25 days holiday plus Bank Holidays: this is based on a 5 day working week (pro rata to 20 days plus Bank Holidays for a 4 day working week) Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 3x basic salary Death In Service. Employee Assistance Programme: Access a 24-hour helpline for support with life's challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues. Health Shield Medical Cash Plan: All employees receive membership to a company-funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X-rays, and MRI scans. GP Anytime: Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on-demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions. Training and Development: We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships. Cycle to Work Scheme: Save on commuting costs and stay healthy with our cycle to work scheme. Occupational Health Support and Health Surveillance: Ensure your well-being with our comprehensive occupational health support. My Benefits Platform: Enjoy discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products. Independent Free Mortgage Advice: Receive free, independent advice on mortgages to help you make informed decisions.
May 26, 2026
Full time
Reports to : Service Control Supervisor Direct Reports : None Location : Elland - Halifax Purpose of the role: To own and manage all maintenance and repair activities within a geographical area. Provide first class customer service and build relationships with both internal and external customers. Action customer repair, maintenance and breakdown requests in a timely and cost effective manner. Monitor and organise all service inspection contracts. Work within Service Control and to liaise effectively with all other departments. Prioritise work effectively ensuring all documentation is accurate. To ensure all information is correctly entered into in-house software systems accurately with sufficient and suitable information. Responsibilities: To take customer calls and log repair notifications. To allocate appropriate Mobile Service Engineer response to meet customer requirements. Maintaining established and new contract plans. Ensuring that all scheduled maintenance contracts are managed in a timely and cost efficient manner. Liaise with Service Control Supervisors, Field Operations Managers and Customer Service Operations Manager regarding any issues that may arise. Keep customers updated on the reported job progress, utilising telephone as much as possible. Deal with day to day queries from both internal and external customers. Ensure all jobs are entered onto the appropriate in-house computer system. To ensure maximum utilisation of Mobile Service Engineering resource according to capacity and geographical location. To reschedule jobs and resources according to emerging customer needs and resource availability. Ensure all service records are received from the appropriate Mobile Service Engineer and are accurate. To ensure that all service vehicle parts sales are recorded accurately and promptly. Provide data and supporting evidence to internal and external customers regarding service work that has been completed and or is outstanding. To effectively liaise with customers regarding enquiries. To provide further assistance to other team members when requested. To work with all departments, particularly with projects that are being explored or implemented. Undertake any other duties consistent with the purpose of this job or to support the needs of the business. Key Result Areas: KPI's to be monitored Up to date and clear administration. Safety defects outstanding. Overdue services. To keep WIP at a manageable level (target to be agreed by Service Control Supervisor). Administration of aged jobs and invoice queries. Effective time management and allocation of resources. Effective and efficient planning of Field Service Engineers (including 3rd party Engineers) working hours. Effectively manage customer enquiries. Monitoring engineers' documentation. Ensure best practices are used when distributing field service engineer's jobs. Standards of Performance: To maintain and develop current processes and procedures in the upkeep of the internal documentation. To maintain a high standard of customer service at all times. To actively play a part in the planning and coordinating of all service work that is due to be carried out. Develop own competence to meet requirements of job. Why You'll Love Working Here: 25 days holiday plus Bank Holidays: this is based on a 5 day working week (pro rata to 20 days plus Bank Holidays for a 4 day working week) Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 3x basic salary Death In Service. Employee Assistance Programme: Access a 24-hour helpline for support with life's challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues. Health Shield Medical Cash Plan: All employees receive membership to a company-funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X-rays, and MRI scans. GP Anytime: Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on-demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions. Training and Development: We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships. Cycle to Work Scheme: Save on commuting costs and stay healthy with our cycle to work scheme. Occupational Health Support and Health Surveillance: Ensure your well-being with our comprehensive occupational health support. My Benefits Platform: Enjoy discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products. Independent Free Mortgage Advice: Receive free, independent advice on mortgages to help you make informed decisions.
Description We are seeking an experienced and highly organised Customer Services Advisor whose skills can make a real difference in a social housing environment. We value your strong communication skills and attention to detail.The successful candidate will serve as the first point of contact for residents, contractors, and stakeholders, delivering excellent customer service while supporting the housing management team's day-to-day operations. This role is best suited to someone with previous experience within social housing, housing associations, or local authority environments who enjoys structured operational work rather than project-based assignments. Responsibilities Provide a professional front-line customer service experience via phone, email, letter, and in person. Manage and resolve a broad range of resident enquiries at the first point of contact Arrange appointments, coordinate access, and organise meetings Liaise with residents, Managers, contractors, and the External Management Agent. Log communal repairs and proactively follow up on updates. Maintain accurate records across housing and document management systems (CD & EDMS) Raise purchase orders and payment requests using finance systems. Prepare resident communications, including letters and newsletters. Support vulnerable residents and manage customer expectations during service delays. Assist with operational and compliance-related projects, including Fire Safety initiatives. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ Level Customer Service qualification or equivalent level of experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. C riteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Experience in a fast-paced environment with unpredictable demand. Ability to listen sensitively and give appropriate advice, referring customers to other services as necessary. Excellent and proven customer service skills with the ability to build and manage effective relationships with a range of businesses, partner organisations and key stakeholders. Experience working with members of the public in a customer service environment. Experience in managing one's own workload. Experience with telephone systems, TEAMS, Outlook and the Internet. Demonstrated strong interpersonal skills ability to communicate clearly and sensitively. Must be able to show empathy, patience and encouragement. Demonstrated ability to work quickly, under pressure and flexibly providing support across different roles where necessary. Strong attention to detail and communication skills. Ability to understand technical information. Must be able to thrive in a fast-paced environment. Full-time office attendance is required for the first 3 months, with remote working options available after review, helping candidates understand the initial work setup and flexibility. Compliance Requirements 3 Years References Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
May 26, 2026
Contractor
Description We are seeking an experienced and highly organised Customer Services Advisor whose skills can make a real difference in a social housing environment. We value your strong communication skills and attention to detail.The successful candidate will serve as the first point of contact for residents, contractors, and stakeholders, delivering excellent customer service while supporting the housing management team's day-to-day operations. This role is best suited to someone with previous experience within social housing, housing associations, or local authority environments who enjoys structured operational work rather than project-based assignments. Responsibilities Provide a professional front-line customer service experience via phone, email, letter, and in person. Manage and resolve a broad range of resident enquiries at the first point of contact Arrange appointments, coordinate access, and organise meetings Liaise with residents, Managers, contractors, and the External Management Agent. Log communal repairs and proactively follow up on updates. Maintain accurate records across housing and document management systems (CD & EDMS) Raise purchase orders and payment requests using finance systems. Prepare resident communications, including letters and newsletters. Support vulnerable residents and manage customer expectations during service delays. Assist with operational and compliance-related projects, including Fire Safety initiatives. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ Level Customer Service qualification or equivalent level of experience Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. C riteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Experience in a fast-paced environment with unpredictable demand. Ability to listen sensitively and give appropriate advice, referring customers to other services as necessary. Excellent and proven customer service skills with the ability to build and manage effective relationships with a range of businesses, partner organisations and key stakeholders. Experience working with members of the public in a customer service environment. Experience in managing one's own workload. Experience with telephone systems, TEAMS, Outlook and the Internet. Demonstrated strong interpersonal skills ability to communicate clearly and sensitively. Must be able to show empathy, patience and encouragement. Demonstrated ability to work quickly, under pressure and flexibly providing support across different roles where necessary. Strong attention to detail and communication skills. Ability to understand technical information. Must be able to thrive in a fast-paced environment. Full-time office attendance is required for the first 3 months, with remote working options available after review, helping candidates understand the initial work setup and flexibility. Compliance Requirements 3 Years References Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Head Hunted Recruitment are proud to be working exclusively with an award winning business who are one of the largest in their sector and boasting a strong market presence. The company are in the process of adding to their Marketing team by bringing in a driven and pro-active E-commerce/Marketplace Assistant, this is an additional position and requires an individual who has drive and ambition to succeed in a fast paced role. E-commerce/Marketplace Assistant Purpose: We are looking for a highly organised E-commerce / Marketplace Assistant to support the day-to-day administration and execution of our online sales channels, enabling the wider e-commerce team to focus on strategic growth. This role will focus on uploading, maintaining and optimisation of product listings across e-commerce platforms and marketplaces such as Amazon, eBay, B&Q Marketplace, The Range, Mano Mano, Tesco, TikTok shop and other channel partners. The ideal candidate will be detail-oriented, analytical, keen to learn and eager to develop within a fast-paced digital commerce environment. Marketplace & Channel Execution Support the day-to-day execution and maintenance of marketplace accounts Create and update product listings, including titles, bullets, descriptions, images, videos, and backend keywords Upload new products, variations, bundles, and seasonal ranges in line with provided briefs Ensure product content meets platform requirements and internal guidelines Manage and resolve listing issues including suppressed listings, stranded inventory, missing offers, and detail page errors Support the setup and implementation of new marketplace launches following defined plans and direction Carry out routine account checks (e.g. account health, policy notifications), escalating any risks or issues where needed Raise and manage Seller/Vendor Support cases, following through to resolution Product Content & Catalogue Maintenance Maintain accurate product data including SKUs, EANs, pricing, dimensions, and imagery Implement content updates and optimisation changes based on direction from the Marketplace Manager Support A+ / enhanced content uploads where applicable Liaise with internal teams to ensure product data and assets are complete and accurate Ensure consistency of brand presentation across all channels Promotions & Trading Support Support pricing checks and competitor monitoring Track promotional activity and provide updates on performance Assist with invoice tracking and basic commercial admin tasks Stock & Operational Support Monitor stock levels and highlight low-stock risks or availability issues Provide data and updates to support forecasting and replenishment planning Support issue resolution for fulfilment problems, stranded inventory, and missing offers Liaise with internal teams (supply chain, customer service, warehouse) to help resolve operational issues Reporting & Admin Support Support the preparation of regular reports across sales, listings, and performance Assist with ad hoc reporting requests from the wider team Ensure all administrative tasks are completed accurately and on time Skills & Experience Required Previous experience in e-commerce, marketplaces, digital merchandising, or online retail Strong Excel / Google Sheets skills and high attention to detail and strong organisational skills Comfortable working with large product catalogues and data sets Good commercial awareness and analytical thinking Excellent written communication and copywriting skills Ability to manage multiple priorities and deadlines, strong problem-solving mindset Desirable Experience Experience with Amazon Seller Central and/or Vendor Central Exposure to retail media platforms such as Amazon Ads, CitrusAd, or Criteo Understanding of SEO for e-commerce product pages Basic knowledge of image requirements and content best practice E-commerce/Marketplace Assistant, Personal Attributes Proactive and eager to learn Commercially curious Problem-solving, can do attitude Process-driven with strong attention to detail Positive, collaborative team player Comfortable in a fast-moving retail environment This is an office based role working with an exceptional team of people. The E-commerce/Marketplace Assistant,opportunity comes with an extremely rewarding salary of circa 26,767K per annum. Head Hunted Recruitment Services Ltd and associated clients are committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customer
May 26, 2026
Full time
Head Hunted Recruitment are proud to be working exclusively with an award winning business who are one of the largest in their sector and boasting a strong market presence. The company are in the process of adding to their Marketing team by bringing in a driven and pro-active E-commerce/Marketplace Assistant, this is an additional position and requires an individual who has drive and ambition to succeed in a fast paced role. E-commerce/Marketplace Assistant Purpose: We are looking for a highly organised E-commerce / Marketplace Assistant to support the day-to-day administration and execution of our online sales channels, enabling the wider e-commerce team to focus on strategic growth. This role will focus on uploading, maintaining and optimisation of product listings across e-commerce platforms and marketplaces such as Amazon, eBay, B&Q Marketplace, The Range, Mano Mano, Tesco, TikTok shop and other channel partners. The ideal candidate will be detail-oriented, analytical, keen to learn and eager to develop within a fast-paced digital commerce environment. Marketplace & Channel Execution Support the day-to-day execution and maintenance of marketplace accounts Create and update product listings, including titles, bullets, descriptions, images, videos, and backend keywords Upload new products, variations, bundles, and seasonal ranges in line with provided briefs Ensure product content meets platform requirements and internal guidelines Manage and resolve listing issues including suppressed listings, stranded inventory, missing offers, and detail page errors Support the setup and implementation of new marketplace launches following defined plans and direction Carry out routine account checks (e.g. account health, policy notifications), escalating any risks or issues where needed Raise and manage Seller/Vendor Support cases, following through to resolution Product Content & Catalogue Maintenance Maintain accurate product data including SKUs, EANs, pricing, dimensions, and imagery Implement content updates and optimisation changes based on direction from the Marketplace Manager Support A+ / enhanced content uploads where applicable Liaise with internal teams to ensure product data and assets are complete and accurate Ensure consistency of brand presentation across all channels Promotions & Trading Support Support pricing checks and competitor monitoring Track promotional activity and provide updates on performance Assist with invoice tracking and basic commercial admin tasks Stock & Operational Support Monitor stock levels and highlight low-stock risks or availability issues Provide data and updates to support forecasting and replenishment planning Support issue resolution for fulfilment problems, stranded inventory, and missing offers Liaise with internal teams (supply chain, customer service, warehouse) to help resolve operational issues Reporting & Admin Support Support the preparation of regular reports across sales, listings, and performance Assist with ad hoc reporting requests from the wider team Ensure all administrative tasks are completed accurately and on time Skills & Experience Required Previous experience in e-commerce, marketplaces, digital merchandising, or online retail Strong Excel / Google Sheets skills and high attention to detail and strong organisational skills Comfortable working with large product catalogues and data sets Good commercial awareness and analytical thinking Excellent written communication and copywriting skills Ability to manage multiple priorities and deadlines, strong problem-solving mindset Desirable Experience Experience with Amazon Seller Central and/or Vendor Central Exposure to retail media platforms such as Amazon Ads, CitrusAd, or Criteo Understanding of SEO for e-commerce product pages Basic knowledge of image requirements and content best practice E-commerce/Marketplace Assistant, Personal Attributes Proactive and eager to learn Commercially curious Problem-solving, can do attitude Process-driven with strong attention to detail Positive, collaborative team player Comfortable in a fast-moving retail environment This is an office based role working with an exceptional team of people. The E-commerce/Marketplace Assistant,opportunity comes with an extremely rewarding salary of circa 26,767K per annum. Head Hunted Recruitment Services Ltd and associated clients are committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customer
Opus People Solutions Ltd
Kidderminster, Worcestershire
Business Support Officer Hourly rate: 15 Working hours: 37 Monday-Friday Location: Green Street Depot Kidderminster DY10 1HA- office based only Contract: 3 months with review for extension Opus People Solutions on behalf of Wyre Forest District Council are recruiting for a Business Support Officer to provide Customer Service and Administrative support within the Council's operational services. Duties will include answering inbound telephone calls from the public (these can vary in nature between the waste department, enforcement, parks and nature reserves) providing information, handling complaints and signposting to the relevant department. Responsibilities: To respond to and resolve customer or resident enquiries across a wide range of operational services in a professional manner by phone, by email, in writing, through the council's Customer Relationship Management (CRM) system, or in person. To take ownership of enquiries until they are resolved or passed to a service manager or another council department. To provide high quality, flexible business support to internal departments, ensuring all administrative tasks are completed to high standards with a high degree of accuracy. To accurately record all customer contacts to show trends and to work with the operational services teams to reduce areas of failure demand. To proactively promote commercial services namely commercial waste, garden waste, bulky household collections, and MOTs to maximise income for the council. To raise invoices and purchase orders on request in accordance with the council's policies and procedures. To use effective management of debt and recovery processes to pursue outstanding money owed to the council. To handle any monies, receipting and preparation of banking in accordance with set procedures. Due to our online right to work check, candidates must hold a valid passport. If you are available immediately, please apply now!
May 26, 2026
Seasonal
Business Support Officer Hourly rate: 15 Working hours: 37 Monday-Friday Location: Green Street Depot Kidderminster DY10 1HA- office based only Contract: 3 months with review for extension Opus People Solutions on behalf of Wyre Forest District Council are recruiting for a Business Support Officer to provide Customer Service and Administrative support within the Council's operational services. Duties will include answering inbound telephone calls from the public (these can vary in nature between the waste department, enforcement, parks and nature reserves) providing information, handling complaints and signposting to the relevant department. Responsibilities: To respond to and resolve customer or resident enquiries across a wide range of operational services in a professional manner by phone, by email, in writing, through the council's Customer Relationship Management (CRM) system, or in person. To take ownership of enquiries until they are resolved or passed to a service manager or another council department. To provide high quality, flexible business support to internal departments, ensuring all administrative tasks are completed to high standards with a high degree of accuracy. To accurately record all customer contacts to show trends and to work with the operational services teams to reduce areas of failure demand. To proactively promote commercial services namely commercial waste, garden waste, bulky household collections, and MOTs to maximise income for the council. To raise invoices and purchase orders on request in accordance with the council's policies and procedures. To use effective management of debt and recovery processes to pursue outstanding money owed to the council. To handle any monies, receipting and preparation of banking in accordance with set procedures. Due to our online right to work check, candidates must hold a valid passport. If you are available immediately, please apply now!
Area Coordinator Supervisor / Supervising Telecare Area Coordinator Location: Ashford, Kent (free on-site parking, 10 minutes from Ashford town centre) Salary: Starting from 28,800 Job Type: Full-time, Permanent Working Hours: Monday to Friday, 8:30am - 5:30pm Working Pattern: Office-based with occasional flexibility to work from home Our client is a leading provider of award-winning telecare and assistive technology services to clients across the UK. Due to continued growth, they are looking to recruit an experienced and organised Area Coordinator Supervisor to join their friendly and professional Head Office team in Ashford. This is a varied role suited to someone with excellent customer service, communication, administration, and organisational skills. Reporting to the Service Delivery Manager, you will oversee a team of approximately 10 Area Coordinators and support the scheduling and coordination of around 20 Engineers nationwide. As Area Coordinator Supervisor, you will act as the first point of support for the coordination team, managing day-to-day operational matters and escalating any serious concerns where appropriate. You will also deputise for the Service Delivery Manager when required, supporting with reporting, client meetings, billing, and wider operational responsibilities. The coordination team is responsible for providing administrative and customer support across client contracts, including handling incoming client enquiries, arranging engineer appointments, installations, collections, and fault call-outs. The team also manages engineer schedules and ensures all databases and records are maintained accurately and efficiently. In addition, you will work closely with Stores Management to ensure stock levels and records are maintained correctly, arranging special-order stock when required. You will also liaise with Technical Managers to ensure engineers and technicians remain up to date with administrative procedures and scheduling requirements. Key Responsibilities Supervise and support the Area Coordination team in their day-to-day duties Efficiently plan and manage Engineers' schedules and workloads Coordinate engineer tasks, appointments, and diary management Provide administrative support internally and to clients Maintain databases and records to a high standard of accuracy Assist the Service Delivery Manager during busy periods and provide operational support where required Deputise for the Service Delivery Manager on designated tasks, including reporting, billing, and client meetings Liaise with clients regarding updates, appointments, and general queries Support Engineers with operational and scheduling queries Work closely with the Finance team to provide information required for invoicing and assist with month-end billing queries Act as the first point of contact for complaints, resolving or escalating issues as appropriate Complete Return to Work meetings when required Produce monthly supervisory reports for the coordination team Conduct regular recorded check-ins with new starters throughout their probation period Chair or co-chair Coordination Team meetings Coordinate van checks in liaison with the Stores team Maintain effective communication with Stores and Technical Management teams Provide cover as an Area Coordinator when necessary Participate in ongoing training to ensure client service standards are consistently achieved What you will bring: Previous Supervisory team experience ideally in a scheduling role. Excellent attention to detail, understanding the importance of accurate data entry, administration, appointment scheduling. Confident and polite telephone manner. Assertive, able to work quickly and efficiently in a busy, fast paced environment. Strong MS / computer skills A positive can-do attitude and excellent team and work ethics. Being an ambassador for the business , a professional approach is essential! Benefits: A business that provides a feel-good factor in all you do! Company pension Cycle to work scheme Free on-site parking Health & wellbeing programme Sick pay Store discount EXEHP
May 26, 2026
Full time
Area Coordinator Supervisor / Supervising Telecare Area Coordinator Location: Ashford, Kent (free on-site parking, 10 minutes from Ashford town centre) Salary: Starting from 28,800 Job Type: Full-time, Permanent Working Hours: Monday to Friday, 8:30am - 5:30pm Working Pattern: Office-based with occasional flexibility to work from home Our client is a leading provider of award-winning telecare and assistive technology services to clients across the UK. Due to continued growth, they are looking to recruit an experienced and organised Area Coordinator Supervisor to join their friendly and professional Head Office team in Ashford. This is a varied role suited to someone with excellent customer service, communication, administration, and organisational skills. Reporting to the Service Delivery Manager, you will oversee a team of approximately 10 Area Coordinators and support the scheduling and coordination of around 20 Engineers nationwide. As Area Coordinator Supervisor, you will act as the first point of support for the coordination team, managing day-to-day operational matters and escalating any serious concerns where appropriate. You will also deputise for the Service Delivery Manager when required, supporting with reporting, client meetings, billing, and wider operational responsibilities. The coordination team is responsible for providing administrative and customer support across client contracts, including handling incoming client enquiries, arranging engineer appointments, installations, collections, and fault call-outs. The team also manages engineer schedules and ensures all databases and records are maintained accurately and efficiently. In addition, you will work closely with Stores Management to ensure stock levels and records are maintained correctly, arranging special-order stock when required. You will also liaise with Technical Managers to ensure engineers and technicians remain up to date with administrative procedures and scheduling requirements. Key Responsibilities Supervise and support the Area Coordination team in their day-to-day duties Efficiently plan and manage Engineers' schedules and workloads Coordinate engineer tasks, appointments, and diary management Provide administrative support internally and to clients Maintain databases and records to a high standard of accuracy Assist the Service Delivery Manager during busy periods and provide operational support where required Deputise for the Service Delivery Manager on designated tasks, including reporting, billing, and client meetings Liaise with clients regarding updates, appointments, and general queries Support Engineers with operational and scheduling queries Work closely with the Finance team to provide information required for invoicing and assist with month-end billing queries Act as the first point of contact for complaints, resolving or escalating issues as appropriate Complete Return to Work meetings when required Produce monthly supervisory reports for the coordination team Conduct regular recorded check-ins with new starters throughout their probation period Chair or co-chair Coordination Team meetings Coordinate van checks in liaison with the Stores team Maintain effective communication with Stores and Technical Management teams Provide cover as an Area Coordinator when necessary Participate in ongoing training to ensure client service standards are consistently achieved What you will bring: Previous Supervisory team experience ideally in a scheduling role. Excellent attention to detail, understanding the importance of accurate data entry, administration, appointment scheduling. Confident and polite telephone manner. Assertive, able to work quickly and efficiently in a busy, fast paced environment. Strong MS / computer skills A positive can-do attitude and excellent team and work ethics. Being an ambassador for the business , a professional approach is essential! Benefits: A business that provides a feel-good factor in all you do! Company pension Cycle to work scheme Free on-site parking Health & wellbeing programme Sick pay Store discount EXEHP
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Our Shared Service Centre team (SSC) provides essential support to a number of teams across our firm. As well as assisting on large-scale operations, beyond the capacity of a core specialist team, they provide the unparalleled expertise we need to keep moving forward. As part of this friendly department, you'll have the chance to work on exciting projects and develop your skillset. There's real opportunity, making it a great chance to use industry knowledge and experience to solve problems in your next career step, or it can be a place to learn if you're just starting out. If you want to work on important projects and explore your potential, we'll give you the friendly, supportive working environment to go far. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The role The firm is looking to recruit a n SSC Associate who will join the ATEQA Team (After The Event Q uality Assurance) within BDO's Shared Service Centre (SSC) Internal Compliance Area, based in Liverpool City Centre. This will be a challenging and rewarding role where you will be involved in the administration and assurance of the firm's Conflicts of Interest (COI), Know Your Customer (KYC) & Anti-Money Laundering (AML) requirements, and on-line management system s (Including CMS & CTO2 ). Successful applicants will be required to engage with Partners and senior stakeholders to discuss the 7 key risk areas identified by BDO (AML, Ethics & Independence, Conflicts, Reputational, Execution, Commercial, Network), and any mitigations provided for these risks. You'll be someone with: Knowledge and experience of the Anti -Money Laundering Regulations , and the implementation /application of these regulations in real world scenarios . IT skills - strong working knowledge of MS Office including Access, Outlook, Power P oint , Internet research. Well presented with a professional level of communication . Strong v erbal communication, and experience dealing with difficult conversations and ; Strong written communication with experience collating information into navigable and clear reports , with a high-level summary of key points. Experience with time management and meeting deadlines. A bility to prioritise and support an organised workload. You'll preferably have: Experience and knowledge of heightening risk factors within AML/KYC, and appropriate mitigating points. Knowledge of business/key terms within the Accounting/Audit/Professional Services industry, and the application of AML principles in these areas. Detailed understanding of typical corporate structures, ultimate beneficial ownership of organisations/entities and appreciation of influence and control over bodies corporate. Ability to use own initiative and take a risk based approach. Good telephone manner. We'll value you You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
May 26, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Our Shared Service Centre team (SSC) provides essential support to a number of teams across our firm. As well as assisting on large-scale operations, beyond the capacity of a core specialist team, they provide the unparalleled expertise we need to keep moving forward. As part of this friendly department, you'll have the chance to work on exciting projects and develop your skillset. There's real opportunity, making it a great chance to use industry knowledge and experience to solve problems in your next career step, or it can be a place to learn if you're just starting out. If you want to work on important projects and explore your potential, we'll give you the friendly, supportive working environment to go far. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The role The firm is looking to recruit a n SSC Associate who will join the ATEQA Team (After The Event Q uality Assurance) within BDO's Shared Service Centre (SSC) Internal Compliance Area, based in Liverpool City Centre. This will be a challenging and rewarding role where you will be involved in the administration and assurance of the firm's Conflicts of Interest (COI), Know Your Customer (KYC) & Anti-Money Laundering (AML) requirements, and on-line management system s (Including CMS & CTO2 ). Successful applicants will be required to engage with Partners and senior stakeholders to discuss the 7 key risk areas identified by BDO (AML, Ethics & Independence, Conflicts, Reputational, Execution, Commercial, Network), and any mitigations provided for these risks. You'll be someone with: Knowledge and experience of the Anti -Money Laundering Regulations , and the implementation /application of these regulations in real world scenarios . IT skills - strong working knowledge of MS Office including Access, Outlook, Power P oint , Internet research. Well presented with a professional level of communication . Strong v erbal communication, and experience dealing with difficult conversations and ; Strong written communication with experience collating information into navigable and clear reports , with a high-level summary of key points. Experience with time management and meeting deadlines. A bility to prioritise and support an organised workload. You'll preferably have: Experience and knowledge of heightening risk factors within AML/KYC, and appropriate mitigating points. Knowledge of business/key terms within the Accounting/Audit/Professional Services industry, and the application of AML principles in these areas. Detailed understanding of typical corporate structures, ultimate beneficial ownership of organisations/entities and appreciation of influence and control over bodies corporate. Ability to use own initiative and take a risk based approach. Good telephone manner. We'll value you You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Reports to : Service Control Supervisor Direct Reports : None Location : Elland - Halifax Purpose of the role: To support with the supervision of all maintenance and repair activities. To provide effective customer service and build relationships with both internal and external customers. To action customer repair, maintenance and breakdown requests in a timely and cost effective manner. To work within a service team and to liaise effectively with all other departments. To prioritise work effectively ensuring all documentation is accurate. To ensure all information is correctly entered into in-house software systems accurately with sufficient and suitable information. To cover any regional controller absence/sickness. To assist with Administration for both the service and admin team when required and record data accurately. Responsibilities: To take customer calls and log repair notifications. To allocate appropriate Field Service Engineer response to meet customer requirements. Liaise with UK service supervisor and Service Manager regarding any issues that may arise. Keep customers updated on the reported job progress. Deal with day to day queries from both internal and external customers. Ensure all jobs are entered onto the appropriate in-house computer system. To reschedule jobs and resources according to emerging customer needs and resource availability. Ensure all service records are received from the appropriate Field Service Engineer and passed to technical team for assessment. To ensure that all field service vehicle parts sales are recorded accurately and promptly. Provide data and supporting evidence to internal and external customers regarding service work that has been completed and or is outstanding. To effectively liaise with customers regarding enquiries. To provide further assistance to other team members when requested. To work with all departments, particularly with projects that are being explored or implemented. Undertake any other duties consistent with the purpose of this job or to support the needs of the business. Key Result Areas: Effective time management and allocation of resources. Effectively manage customer enquiries. Monitoring engineers documentation. Ensure best practices are used when distributing field service engineer's jobs. Why You'll Love Working Here: 25 days holiday plus Bank Holidays: this is based on a 5 day working week (pro rata to 20 days plus Bank Holidays for a 4 day working week) Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 3x basic salary Death In Service. Employee Assistance Programme: Access a 24-hour helpline for support with life's challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues. Health Shield Medical Cash Plan: All employees receive membership to a company-funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X-rays, and MRI scans. GP Anytime: Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on-demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions. Training and Development: We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships. Cycle to Work Scheme: Save on commuting costs and stay healthy with our cycle to work scheme. Occupational Health Support and Health Surveillance: Ensure your well-being with our comprehensive occupational health support. My Benefits Platform: Enjoy discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products. Independent Free Mortgage Advice: Receive free, independent advice on mortgages to help you make informed decisions.
May 26, 2026
Full time
Reports to : Service Control Supervisor Direct Reports : None Location : Elland - Halifax Purpose of the role: To support with the supervision of all maintenance and repair activities. To provide effective customer service and build relationships with both internal and external customers. To action customer repair, maintenance and breakdown requests in a timely and cost effective manner. To work within a service team and to liaise effectively with all other departments. To prioritise work effectively ensuring all documentation is accurate. To ensure all information is correctly entered into in-house software systems accurately with sufficient and suitable information. To cover any regional controller absence/sickness. To assist with Administration for both the service and admin team when required and record data accurately. Responsibilities: To take customer calls and log repair notifications. To allocate appropriate Field Service Engineer response to meet customer requirements. Liaise with UK service supervisor and Service Manager regarding any issues that may arise. Keep customers updated on the reported job progress. Deal with day to day queries from both internal and external customers. Ensure all jobs are entered onto the appropriate in-house computer system. To reschedule jobs and resources according to emerging customer needs and resource availability. Ensure all service records are received from the appropriate Field Service Engineer and passed to technical team for assessment. To ensure that all field service vehicle parts sales are recorded accurately and promptly. Provide data and supporting evidence to internal and external customers regarding service work that has been completed and or is outstanding. To effectively liaise with customers regarding enquiries. To provide further assistance to other team members when requested. To work with all departments, particularly with projects that are being explored or implemented. Undertake any other duties consistent with the purpose of this job or to support the needs of the business. Key Result Areas: Effective time management and allocation of resources. Effectively manage customer enquiries. Monitoring engineers documentation. Ensure best practices are used when distributing field service engineer's jobs. Why You'll Love Working Here: 25 days holiday plus Bank Holidays: this is based on a 5 day working week (pro rata to 20 days plus Bank Holidays for a 4 day working week) Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 3x basic salary Death In Service. Employee Assistance Programme: Access a 24-hour helpline for support with life's challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues. Health Shield Medical Cash Plan: All employees receive membership to a company-funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X-rays, and MRI scans. GP Anytime: Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on-demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions. Training and Development: We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships. Cycle to Work Scheme: Save on commuting costs and stay healthy with our cycle to work scheme. Occupational Health Support and Health Surveillance: Ensure your well-being with our comprehensive occupational health support. My Benefits Platform: Enjoy discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products. Independent Free Mortgage Advice: Receive free, independent advice on mortgages to help you make informed decisions.
Job Description: Logistics Coordinator & HR Administrator Company: Genesis Technology Services Ltd Department: Human Resources & Administration Reporting To: HR & Administration Manager Location: Peterborough, UK (Head Office - Fully On-Site) Contract Type: Full-Time, Fixed-Term Contract (9-Month Maternity Leave Cover) Working Hours: Monday to Friday, 9:00am 5:30pm Role Overview We are seeking a highly organised, detail-oriented Logistics Coordinator & HR Administrator to join our HR & Administration team on a fixed-term basis to cover maternity leave. This role provides comprehensive HR administration and operational support while also managing key office logistics and administrative functions. The successful candidate will play a key role in ensuring smooth HR processes, effective employee support, and efficient day-to-day office operations. The role requires strong organisational skills, attention to detail, discretion when handling confidential information, and the ability to manage multiple priorities in a fast-paced environment. The ideal candidate will have previous experience supporting HR policy and process administration, working with HR management systems/platforms, and a good operational understanding of payroll processes and associated administration. Key Responsibilities 1. HR Administration & Employee Lifecycle • Act as the first point of contact for HR queries (phone, email, and in-person). • Support employees and managers with HR policies, terms, and procedures. • Manage end-to-end employee lifecycle administration: o Onboarding (offer letters, contracts, background checks, welcome packs) o Employee changes (amendments, promotions, contract updates) o Offboarding (leavers documentation, exit process, references) • Maintain accurate employee records in HR systems and files. • Ensure all HR documentation is compliant with UK employment law and company policy. • Manage Right to Work documentation, visas, and work permits tracking. 2. HR Systems & Data Management • Maintain and update HR information systems. • Provide first-line support for HR system queries and escalate where necessary. • Maintain accurate employee master data and HR trackers. • Produce basic HR reports (absence, headcount, turnover, attendance). 3. Recruitment & Onboarding Support • Support the recruitment process including job postings and agency coordination. • Assist with interview scheduling and candidate communications. • Prepare recruitment reports and updates for the HR team. • Coordinate onboarding and induction programmes. 4. HR Processes & Compliance Support • Maintain HR documentation in line with audit and compliance requirements. • Support absence tracking, including sickness and family leave. • Assist in ensuring compliance with HR policies and UK employment regulations. • Maintain records for contractors, insurance compliance, and HR governance. 5. Office & Logistics Administration • Manage office supplies, stationery, and catering orders. • Oversee incoming and outgoing mail, deliveries, and couriers. • Coordinate IT equipment logistics (collections, deliveries, tracking). • Maintain visitor logs and ensure office security procedures are followed. • Manage employee ID cards (issue, replacement, tracking). • Support management of company vehicles, bookings, and accommodation. • Liaise with cleaning and facilities providers to maintain office standards. 6. Finance & Operational Support • Support invoice preparation and processing where required. • Assist with tracking and resolving customer/payment queries (e.g. van hire, services). • Maintain records of attendance and scheduling diaries. • Ensure accurate documentation across operational processes. 7. Employee Engagement & HR Projects • Support HR initiatives including engagement, wellness, and diversity programmes. • Assist with company events, townhalls, and internal communications. • Contribute to HR projects and continuous improvement initiatives. • Support development of policy FAQs and employee guidance documents. Skills & Experience Essential • Previous experience in an HR administrative or HR support role. • Strong organisational and time management skills. • Excellent communication skills (written and verbal). • High attention to detail and accuracy. • Strong IT skills, particularly Microsoft Excel and Office Suite. • Ability to handle confidential information professionally. • Experience supporting and administering HR policies and processes. • Experience using HR management systems/platforms and maintaining accurate employee data. • Good understanding of payroll administration processes and payroll-related coordination. Desirable • CIPD Level 3 (or working towards). • Experience with HR systems. • Exposure to recruitment or office administration/logistics support. Personal Attributes • Reliable, punctual, and proactive. • Able to manage multiple priorities in a fast-paced environment. • Strong team player with a can-do attitude. • Comfortable working both independently and collaboratively. Additional Notes This role combines HR administration with operational office logistics support. It is ideal for someone looking to develop broader HR exposure within a structured, fast-moving business environment.
May 26, 2026
Full time
Job Description: Logistics Coordinator & HR Administrator Company: Genesis Technology Services Ltd Department: Human Resources & Administration Reporting To: HR & Administration Manager Location: Peterborough, UK (Head Office - Fully On-Site) Contract Type: Full-Time, Fixed-Term Contract (9-Month Maternity Leave Cover) Working Hours: Monday to Friday, 9:00am 5:30pm Role Overview We are seeking a highly organised, detail-oriented Logistics Coordinator & HR Administrator to join our HR & Administration team on a fixed-term basis to cover maternity leave. This role provides comprehensive HR administration and operational support while also managing key office logistics and administrative functions. The successful candidate will play a key role in ensuring smooth HR processes, effective employee support, and efficient day-to-day office operations. The role requires strong organisational skills, attention to detail, discretion when handling confidential information, and the ability to manage multiple priorities in a fast-paced environment. The ideal candidate will have previous experience supporting HR policy and process administration, working with HR management systems/platforms, and a good operational understanding of payroll processes and associated administration. Key Responsibilities 1. HR Administration & Employee Lifecycle • Act as the first point of contact for HR queries (phone, email, and in-person). • Support employees and managers with HR policies, terms, and procedures. • Manage end-to-end employee lifecycle administration: o Onboarding (offer letters, contracts, background checks, welcome packs) o Employee changes (amendments, promotions, contract updates) o Offboarding (leavers documentation, exit process, references) • Maintain accurate employee records in HR systems and files. • Ensure all HR documentation is compliant with UK employment law and company policy. • Manage Right to Work documentation, visas, and work permits tracking. 2. HR Systems & Data Management • Maintain and update HR information systems. • Provide first-line support for HR system queries and escalate where necessary. • Maintain accurate employee master data and HR trackers. • Produce basic HR reports (absence, headcount, turnover, attendance). 3. Recruitment & Onboarding Support • Support the recruitment process including job postings and agency coordination. • Assist with interview scheduling and candidate communications. • Prepare recruitment reports and updates for the HR team. • Coordinate onboarding and induction programmes. 4. HR Processes & Compliance Support • Maintain HR documentation in line with audit and compliance requirements. • Support absence tracking, including sickness and family leave. • Assist in ensuring compliance with HR policies and UK employment regulations. • Maintain records for contractors, insurance compliance, and HR governance. 5. Office & Logistics Administration • Manage office supplies, stationery, and catering orders. • Oversee incoming and outgoing mail, deliveries, and couriers. • Coordinate IT equipment logistics (collections, deliveries, tracking). • Maintain visitor logs and ensure office security procedures are followed. • Manage employee ID cards (issue, replacement, tracking). • Support management of company vehicles, bookings, and accommodation. • Liaise with cleaning and facilities providers to maintain office standards. 6. Finance & Operational Support • Support invoice preparation and processing where required. • Assist with tracking and resolving customer/payment queries (e.g. van hire, services). • Maintain records of attendance and scheduling diaries. • Ensure accurate documentation across operational processes. 7. Employee Engagement & HR Projects • Support HR initiatives including engagement, wellness, and diversity programmes. • Assist with company events, townhalls, and internal communications. • Contribute to HR projects and continuous improvement initiatives. • Support development of policy FAQs and employee guidance documents. Skills & Experience Essential • Previous experience in an HR administrative or HR support role. • Strong organisational and time management skills. • Excellent communication skills (written and verbal). • High attention to detail and accuracy. • Strong IT skills, particularly Microsoft Excel and Office Suite. • Ability to handle confidential information professionally. • Experience supporting and administering HR policies and processes. • Experience using HR management systems/platforms and maintaining accurate employee data. • Good understanding of payroll administration processes and payroll-related coordination. Desirable • CIPD Level 3 (or working towards). • Experience with HR systems. • Exposure to recruitment or office administration/logistics support. Personal Attributes • Reliable, punctual, and proactive. • Able to manage multiple priorities in a fast-paced environment. • Strong team player with a can-do attitude. • Comfortable working both independently and collaboratively. Additional Notes This role combines HR administration with operational office logistics support. It is ideal for someone looking to develop broader HR exposure within a structured, fast-moving business environment.
Are you someone who thrives in a fast-paced environment where no two days are the same? We're looking for a proactive Planner to help ensure our works are delivered on time, efficiently, and to the highest standards. In this role, you'll be at the heart of coordinating teams, managing permits, liaising with clients, and keeping everything running smoothly from planning through to completion. You'll play a key part in driving performance, meeting contractual SLAs, and making sure our clients and customers receive an exceptional service throughout every project. About Browne At Browne, we are engineering with purpose. We're a leading UK contractor working in the water and civil engineering sectors, delivering projects that help improve everyday life. From building pipelines and upgrading pumping stations to maintaining reservoirs and drainage systems, we support cleaner water, stronger infrastructure and more reliable services for communities. We offer a wide range of career opportunities both on site and behind the scenes. Whether your skills are in engineering, project delivery, safety, sustainability, commercial, planning or business support, there's a place for you at Browne. We value different perspectives and experiences, and we're proud to be a Silver Award Investors in Diversity accredited employer. Our teams use smart technology and a hands-on approach to make sure every job is delivered safely and to a high standard. We support our clients through the full life of their assets, from construction and mechanical systems to long-term maintenance. Browne is part of Renew Holdings plc, a UK-based group of specialist engineering companies. What We're Looking For We're seeking someone who brings the right blend of experience, technical know-how, and a positive, can-do attitude. Ideally you'll offer: Previous planning experience, preferably within utilities or street works Knowledge of Street Manager and/or Aurora systems Strong communication and organisational skills Ability to manage deadlines and prioritise effectively Comfort working with Microsoft 365 (Outlook, Excel, Teams, Word) Understanding of permits, street works requirements or traffic management A proactive, solutions-focused mindset If you're someone who enjoys problem-solving, coordinating people and processes, and keeping operations running like clockwork, we'd love to hear from you. Join us and play a vital role in delivering high-quality work that makes an impact. The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.
May 26, 2026
Full time
Are you someone who thrives in a fast-paced environment where no two days are the same? We're looking for a proactive Planner to help ensure our works are delivered on time, efficiently, and to the highest standards. In this role, you'll be at the heart of coordinating teams, managing permits, liaising with clients, and keeping everything running smoothly from planning through to completion. You'll play a key part in driving performance, meeting contractual SLAs, and making sure our clients and customers receive an exceptional service throughout every project. About Browne At Browne, we are engineering with purpose. We're a leading UK contractor working in the water and civil engineering sectors, delivering projects that help improve everyday life. From building pipelines and upgrading pumping stations to maintaining reservoirs and drainage systems, we support cleaner water, stronger infrastructure and more reliable services for communities. We offer a wide range of career opportunities both on site and behind the scenes. Whether your skills are in engineering, project delivery, safety, sustainability, commercial, planning or business support, there's a place for you at Browne. We value different perspectives and experiences, and we're proud to be a Silver Award Investors in Diversity accredited employer. Our teams use smart technology and a hands-on approach to make sure every job is delivered safely and to a high standard. We support our clients through the full life of their assets, from construction and mechanical systems to long-term maintenance. Browne is part of Renew Holdings plc, a UK-based group of specialist engineering companies. What We're Looking For We're seeking someone who brings the right blend of experience, technical know-how, and a positive, can-do attitude. Ideally you'll offer: Previous planning experience, preferably within utilities or street works Knowledge of Street Manager and/or Aurora systems Strong communication and organisational skills Ability to manage deadlines and prioritise effectively Comfort working with Microsoft 365 (Outlook, Excel, Teams, Word) Understanding of permits, street works requirements or traffic management A proactive, solutions-focused mindset If you're someone who enjoys problem-solving, coordinating people and processes, and keeping operations running like clockwork, we'd love to hear from you. Join us and play a vital role in delivering high-quality work that makes an impact. The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.
Key responsibilities: 1. Main Purpose of the Job: To ensure the panel reflects AvMA's values and that where possible the panel is managed in line with our strategic plan: To manage and oversee the operation of the specialist AvMA clinical negligence panel to include ensuring the qualifying requirements for panel applicants are relevant and up to date and reflect any important medical and legal developments. The assessment of panel applications and interviewing of Applicants. Convening meetings of the panel committee, drafting agendas for those meetings and identifying issues to be discussed. Identify ways for the AvMA panel application process to become more streamlined, efficient and supportive of lawyers making panel applications. To develop the process to ensure it is fit for purpose, relevant and continues to meet the needs of the public. Ensuring the AvMA database of panel membership and special interests is kept up to date. Giving informal advice to solicitors enquiring about panel membership requirements, liaising and meeting with firms as required. Travelling and attending key networking events, including AvMA's three-day (2 overnight stays) annual conference and AvMA annual panel meeting (usually held end Nov, beginning December), engaging with potential AvMA panel applicants, promoting the benefits of accreditation and the junior scheme (Certificates Competence Scheme (CCS , keeping up to date with medical and legal developments. Speaking at panel meetings and generally to promote the panel. Working with the conference department to identify relevant topics for panel meetings and conference events. To improve on the current re-accreditation process to make it more streamlined and user friendly for applicants. To ensure relevant data from panel applications is captured on the CRM. Regular analysis of panel data, findings shared with AvMA senior leadership team and more widely where appropriate. To pursue AvMA's EDI strategy by considering ways in which the panel can be developed to ensure panel members are as ethnically diverse as possible. To liaise with AvMA's conference department to advise on any training which may be required to strengthen AvMA panel members knowledge and information base. To work with the Director Medico Legal services in assessing applications for Certificate of Competence Scheme (CCS) for juniors. To update and work on the Certificates Competence Scheme including organising applicant feedback to ensure this scheme continues to be fit for purpose. To inform and work with panel applicant mentors in strengthening the scheme. To deliver on administrative requirements such as quarterly reports for trustees, working with AvMA's Service Delivery Quality and Outreach Committee (SDQOC) as required to update on continued improvement of AvMA Panel Accreditation Scheme. Dealing with queries raised by AvMA Panel applicants and/or juniors who may have had their applications rejected. Ensuring AvMA panel template letters and documents are updated From time to time speaking publicly about requirements for AvMA panel membership, common pitfalls and how to overcome them as well as other matters relating to panel. To consider client complaints about panel members to determine whether the threshold for disciplinary action under AvMA's Panel procedures is met. To manage disciplinary procedure for AvMA Panel members, identify and liaise with adjudicators, prepare documentation, set up the hearing. To manage appeals against rejection of an application for accreditation/reaccreditation, liaise with adjudicators. To keep on top of any government, regulatory or other policy changes which may affect the way in which patients can access justice, recover damages and seek redress for adverse clinical outcomes, as well as any improvements or impediments to lawyers undertaking this work. To develop and grow the AvMA panel accreditation and Certificates Competence scheme membership; to identify cost efficiencies and maximum engagement with AvMA accredited panel solicitors. Any other duties associated with the role. 2. Skills and Experience Administration of the AvMA Panel: The bulk of the administration and management tasks do not require specialist skills; however, assistance is provided by the PA to the CEO when required. AvMA has a Customer Relationship Management (CRM) driven computer system throughout the organisation, the introduction has been phased and the applicant should be confident enough with sufficient IT skills to onboard the new system. The CRM works with Microsoft Dynamics 365 a data driven software solution which is intended to manage, track and store information. AvMA considers IT to be an ongoing commitment and the new panel accreditation manager should be willing to consider ways in which AvMA can maximise the impact of the CRM to improve services and data collection on key issues identified from panel related activities. Tasks such as updating and preparing new panel application documents and report forms will require medical and legal input, the panel application interview process will involve discussions about topical medico legal issues and for this reason the post would suit someone who has a legal background, ideally qualified as a solicitor or barrister, preferably with clinical negligence accreditation. A a medical background would be helpful. Assessment of new applications, interviews and dealing with correspondence: The Panel Accreditation Manager is primarily responsible for the assessment of new panel accreditation applications. The role of Panel Accreditation Manager would suit someone who has practised as a claimant clinical negligence lawyer who is looking to draw on their expertise and experience in a new role. The successful applicant should be confident in assessing former peers and colleagues in a fair and impartial way. The nature of this work is such that the Panel Accreditation Manager can come into possession of sensitive information, discretion and respecting confidentiality are key qualities for this role. Reaccreditations: Reaccreditation assessments are done internally by the Panel Accreditation Manager, occasionally assistance can be provided by members of the internal panel assessment team. AvMA aims to make reaccreditations more straightforward for practitioners and the new appointee will be expected to liaise with the profession to understand where they consider the biggest hurdles to reaccreditation lie and to consider how these can be overcome without compromising standards. AvMA receives a minimum of 15 applications for reaccreditation per annum, however numbers are usually considerably higher, up to 30 per annum. It is thought that the reaccreditation process could be designed to be more streamlined and user friendly for both the applicant and in house. Other AvMA Panel assessments: In addition to assessing AvMA panel applications and reaccreditations the Panel Accreditation Manager will need to assess applications from accredited panel members who have changed firms. Change of firm applications tend to be straightforward if the applicant has been on the panel for some time and is going to a firm where there is another AvMA panel member but the process is more in depth for those going to a firm which does not have another AvMA panel member. The Panel Application Manager needs to be confident that the new firm can meet the minimum standards and supervision requirements required of a first time panel application. There are about 5 applications for changes of firm rising to a maximum of 10 per annum. Interim Reviews: From time to time first time applicants may demonstrate that they largely meet the core criteria for AvMA Panel membership but there may be some areas that require improvement. In those cases, AvMA can award the applicant AvMA panel status subject to a review sometime later. The Panel Accreditation Manager is responsible for following up that review and examining progress made. The review is an opportunity to identify if the applicant has succeeded in strengthening the areas of weakness identified. If they have not, they risk losing their AvMA panel status entirely. There are about 3 interim reviews per annum, currently not exceeding 6. 3. Other: To support the Events Department's quality initiatives and to suggest continuing improvements where needs arise. To undertake other duties commensurate with the post as may be required. Deputise for the Head of Events when necessary
May 26, 2026
Full time
Key responsibilities: 1. Main Purpose of the Job: To ensure the panel reflects AvMA's values and that where possible the panel is managed in line with our strategic plan: To manage and oversee the operation of the specialist AvMA clinical negligence panel to include ensuring the qualifying requirements for panel applicants are relevant and up to date and reflect any important medical and legal developments. The assessment of panel applications and interviewing of Applicants. Convening meetings of the panel committee, drafting agendas for those meetings and identifying issues to be discussed. Identify ways for the AvMA panel application process to become more streamlined, efficient and supportive of lawyers making panel applications. To develop the process to ensure it is fit for purpose, relevant and continues to meet the needs of the public. Ensuring the AvMA database of panel membership and special interests is kept up to date. Giving informal advice to solicitors enquiring about panel membership requirements, liaising and meeting with firms as required. Travelling and attending key networking events, including AvMA's three-day (2 overnight stays) annual conference and AvMA annual panel meeting (usually held end Nov, beginning December), engaging with potential AvMA panel applicants, promoting the benefits of accreditation and the junior scheme (Certificates Competence Scheme (CCS , keeping up to date with medical and legal developments. Speaking at panel meetings and generally to promote the panel. Working with the conference department to identify relevant topics for panel meetings and conference events. To improve on the current re-accreditation process to make it more streamlined and user friendly for applicants. To ensure relevant data from panel applications is captured on the CRM. Regular analysis of panel data, findings shared with AvMA senior leadership team and more widely where appropriate. To pursue AvMA's EDI strategy by considering ways in which the panel can be developed to ensure panel members are as ethnically diverse as possible. To liaise with AvMA's conference department to advise on any training which may be required to strengthen AvMA panel members knowledge and information base. To work with the Director Medico Legal services in assessing applications for Certificate of Competence Scheme (CCS) for juniors. To update and work on the Certificates Competence Scheme including organising applicant feedback to ensure this scheme continues to be fit for purpose. To inform and work with panel applicant mentors in strengthening the scheme. To deliver on administrative requirements such as quarterly reports for trustees, working with AvMA's Service Delivery Quality and Outreach Committee (SDQOC) as required to update on continued improvement of AvMA Panel Accreditation Scheme. Dealing with queries raised by AvMA Panel applicants and/or juniors who may have had their applications rejected. Ensuring AvMA panel template letters and documents are updated From time to time speaking publicly about requirements for AvMA panel membership, common pitfalls and how to overcome them as well as other matters relating to panel. To consider client complaints about panel members to determine whether the threshold for disciplinary action under AvMA's Panel procedures is met. To manage disciplinary procedure for AvMA Panel members, identify and liaise with adjudicators, prepare documentation, set up the hearing. To manage appeals against rejection of an application for accreditation/reaccreditation, liaise with adjudicators. To keep on top of any government, regulatory or other policy changes which may affect the way in which patients can access justice, recover damages and seek redress for adverse clinical outcomes, as well as any improvements or impediments to lawyers undertaking this work. To develop and grow the AvMA panel accreditation and Certificates Competence scheme membership; to identify cost efficiencies and maximum engagement with AvMA accredited panel solicitors. Any other duties associated with the role. 2. Skills and Experience Administration of the AvMA Panel: The bulk of the administration and management tasks do not require specialist skills; however, assistance is provided by the PA to the CEO when required. AvMA has a Customer Relationship Management (CRM) driven computer system throughout the organisation, the introduction has been phased and the applicant should be confident enough with sufficient IT skills to onboard the new system. The CRM works with Microsoft Dynamics 365 a data driven software solution which is intended to manage, track and store information. AvMA considers IT to be an ongoing commitment and the new panel accreditation manager should be willing to consider ways in which AvMA can maximise the impact of the CRM to improve services and data collection on key issues identified from panel related activities. Tasks such as updating and preparing new panel application documents and report forms will require medical and legal input, the panel application interview process will involve discussions about topical medico legal issues and for this reason the post would suit someone who has a legal background, ideally qualified as a solicitor or barrister, preferably with clinical negligence accreditation. A a medical background would be helpful. Assessment of new applications, interviews and dealing with correspondence: The Panel Accreditation Manager is primarily responsible for the assessment of new panel accreditation applications. The role of Panel Accreditation Manager would suit someone who has practised as a claimant clinical negligence lawyer who is looking to draw on their expertise and experience in a new role. The successful applicant should be confident in assessing former peers and colleagues in a fair and impartial way. The nature of this work is such that the Panel Accreditation Manager can come into possession of sensitive information, discretion and respecting confidentiality are key qualities for this role. Reaccreditations: Reaccreditation assessments are done internally by the Panel Accreditation Manager, occasionally assistance can be provided by members of the internal panel assessment team. AvMA aims to make reaccreditations more straightforward for practitioners and the new appointee will be expected to liaise with the profession to understand where they consider the biggest hurdles to reaccreditation lie and to consider how these can be overcome without compromising standards. AvMA receives a minimum of 15 applications for reaccreditation per annum, however numbers are usually considerably higher, up to 30 per annum. It is thought that the reaccreditation process could be designed to be more streamlined and user friendly for both the applicant and in house. Other AvMA Panel assessments: In addition to assessing AvMA panel applications and reaccreditations the Panel Accreditation Manager will need to assess applications from accredited panel members who have changed firms. Change of firm applications tend to be straightforward if the applicant has been on the panel for some time and is going to a firm where there is another AvMA panel member but the process is more in depth for those going to a firm which does not have another AvMA panel member. The Panel Application Manager needs to be confident that the new firm can meet the minimum standards and supervision requirements required of a first time panel application. There are about 5 applications for changes of firm rising to a maximum of 10 per annum. Interim Reviews: From time to time first time applicants may demonstrate that they largely meet the core criteria for AvMA Panel membership but there may be some areas that require improvement. In those cases, AvMA can award the applicant AvMA panel status subject to a review sometime later. The Panel Accreditation Manager is responsible for following up that review and examining progress made. The review is an opportunity to identify if the applicant has succeeded in strengthening the areas of weakness identified. If they have not, they risk losing their AvMA panel status entirely. There are about 3 interim reviews per annum, currently not exceeding 6. 3. Other: To support the Events Department's quality initiatives and to suggest continuing improvements where needs arise. To undertake other duties commensurate with the post as may be required. Deputise for the Head of Events when necessary
Reports to: Head of Events and Commercial Partnerships Salary: £32,000pa (£40,000 pa pro-rata) Annual Leave: 22 Days + bank holidays pro-rata Conditions: Permanent position part time Hours: 32 hours per week inclusive of paid breaks, worked across a flexible rota split between working at the bar and in the office. Evening and weekend work required. Responsible for: Bar Supervisors and Permanent Bar Staff Background Our client is more than just a cultural space; it is a vibrant community hub where creativity thrives, voices are heard, and everyone is welcomed and celebrated. They invite you to join them in their mission to enrich lives through the power of the arts. Their vision is to empower the undervalued, unheard, and excluded communities through our creative and cultural spaces. They believe in creating a haven where every voice matters, where stories from all walks of life can be shared and celebrated. Their mission is rooted in the rich and influential history of one of their Theatres, from which they have emerged as a dynamic new cultural hub. They are dedicated to presenting and collaborating with voices and perspectives that are often marginalised in mainstream funded culture. Their commitment to building a strong connection with their community is reflected in their core values: Always be welcoming to their international community. Be radical and progressive in their thinking and activities. Be collaborative in their ambitions nurturing new relationships locally, and beyond Brixton. Most importantly, always celebrate their unique identity and growing accomplishments. Their Food & Beverage (F&B) offer is a vital part of this experience from bustling bar service during performances, to pop-up catering residencies, and partnerships with values-aligned food and drink brands. Purpose of the role The Senior F&B Manager oversees all bar operations, ensuring high standards of service, operational efficiency, and financial performance. This role will work closely with the Bar Staff, Events Team and Duty Management teams to deliver excellent hospitality and a welcoming audience experience. The postholder will also support the development and delivery of an in-house catering residency model, nurturing relationships with guest food providers and exploring strategic brand partnerships that reflect their values, attract new audiences, raise visibility, and generate mutual benefit. Bar Operations & Team Leadership Lead the operational delivery of all bar services Line-manage Bar Supervisors and F&B staff, ensuring effective recruitment, training, rostering, and performance management. Maintain consistently high customer service standards and operational best practice in cash handling, stock control, and licensing compliance. Liaise closely with FOH, Events Team and Duty Managers to ensure smooth service and communication during events. Deliver on income targets by optimising staffing, sales and upselling techniques, and menu offer. Catering Residency & Partnerships Support the planning, delivery, and evaluation of their catering residency model, ensuring strong collaboration with rotating or long-term food partners. Identify, approach, and nurture values-aligned F&B brand partnerships, in partnership with Head of Marketing, that can drive footfall, raise their profile, and create mutually beneficial promotional opportunities. Work with the Head of Events and Commercial Partnership and the in-house marketing team to promote catering residencies and partnerships to audiences and the wider community. Work cross-departmentally with Senior Producer to develop a new House After Dark series of events and activations. Operational Management Ensure all F&B operations are accessible, inclusive, and meet their Equity, Diversity, and Inclusion (EDI) goals. Maintain and update Standard Operating Procedures in line with operational needs and compliance requirements. Line manages the Bar Supervisors and Bar team, ensure staffing is adequate across events (rotas). Oversee stock management processes, including supplier liaison, sign off orders, stock takes, and wastage monitoring. Act as Duty Bar Manager during events where required. Maintain high standards of health & safety, hygiene, and sustainability across the F&B operation. Ensure policies and procedures are in place and up to date Contract management for maintenance and repair Reporting & Administration Track and analyse trading patterns, sales performance, and stock data to inform strategic decisions. Report to the Head of Events and Commercial Partnerships on opportunities to improve service, generate revenue, and enhance the audience experience. Manage relationships with suppliers, partners, and contractors to ensure service quality and cost efficiency. Person Specification Essential: Significant proven experience in bar and/or F&B management, ideally in a cultural or events setting. Experience working in high-volume, fast-paced service environments. Proven ability to lead and motivate diverse teams. Experience managing supplier relationships and developing partnership opportunities. Strong understanding of stock control, cash reconciliation, and licensing laws. Excellent communication skills and ability to work collaboratively across departments. A commitment to delivering inclusive, values-driven hospitality experiences. Proficiency in Microsoft Office, and EPOS software Desirable: Experience of brand partnership development in the F&B sector. Familiarity with community-focused or independent hospitality models. Knowledge of local and London-wide food and drink trends. Basic Terms & Conditions Place of work will primarily be Brixton, London The standard working days are Monday to Sunday, including out of social hours shifts. How to Apply To apply, you should describe what attracts you to this position and provide clear evidence of your ability to meet the criteria outlined in the Job Description. Visit their website and complete the below: Log into our hire platform (Hireful), and complete the basic information Upload your CV Upload letter of application, no more than two sides of A4, size 12 font Deadline: Wednesday 27th May 2026 9am First Interviews: Tuesday 2nd June and Wednesday 3rd June 2026. Second Interview: Tuesday 2nd June 2026 REF-
May 26, 2026
Full time
Reports to: Head of Events and Commercial Partnerships Salary: £32,000pa (£40,000 pa pro-rata) Annual Leave: 22 Days + bank holidays pro-rata Conditions: Permanent position part time Hours: 32 hours per week inclusive of paid breaks, worked across a flexible rota split between working at the bar and in the office. Evening and weekend work required. Responsible for: Bar Supervisors and Permanent Bar Staff Background Our client is more than just a cultural space; it is a vibrant community hub where creativity thrives, voices are heard, and everyone is welcomed and celebrated. They invite you to join them in their mission to enrich lives through the power of the arts. Their vision is to empower the undervalued, unheard, and excluded communities through our creative and cultural spaces. They believe in creating a haven where every voice matters, where stories from all walks of life can be shared and celebrated. Their mission is rooted in the rich and influential history of one of their Theatres, from which they have emerged as a dynamic new cultural hub. They are dedicated to presenting and collaborating with voices and perspectives that are often marginalised in mainstream funded culture. Their commitment to building a strong connection with their community is reflected in their core values: Always be welcoming to their international community. Be radical and progressive in their thinking and activities. Be collaborative in their ambitions nurturing new relationships locally, and beyond Brixton. Most importantly, always celebrate their unique identity and growing accomplishments. Their Food & Beverage (F&B) offer is a vital part of this experience from bustling bar service during performances, to pop-up catering residencies, and partnerships with values-aligned food and drink brands. Purpose of the role The Senior F&B Manager oversees all bar operations, ensuring high standards of service, operational efficiency, and financial performance. This role will work closely with the Bar Staff, Events Team and Duty Management teams to deliver excellent hospitality and a welcoming audience experience. The postholder will also support the development and delivery of an in-house catering residency model, nurturing relationships with guest food providers and exploring strategic brand partnerships that reflect their values, attract new audiences, raise visibility, and generate mutual benefit. Bar Operations & Team Leadership Lead the operational delivery of all bar services Line-manage Bar Supervisors and F&B staff, ensuring effective recruitment, training, rostering, and performance management. Maintain consistently high customer service standards and operational best practice in cash handling, stock control, and licensing compliance. Liaise closely with FOH, Events Team and Duty Managers to ensure smooth service and communication during events. Deliver on income targets by optimising staffing, sales and upselling techniques, and menu offer. Catering Residency & Partnerships Support the planning, delivery, and evaluation of their catering residency model, ensuring strong collaboration with rotating or long-term food partners. Identify, approach, and nurture values-aligned F&B brand partnerships, in partnership with Head of Marketing, that can drive footfall, raise their profile, and create mutually beneficial promotional opportunities. Work with the Head of Events and Commercial Partnership and the in-house marketing team to promote catering residencies and partnerships to audiences and the wider community. Work cross-departmentally with Senior Producer to develop a new House After Dark series of events and activations. Operational Management Ensure all F&B operations are accessible, inclusive, and meet their Equity, Diversity, and Inclusion (EDI) goals. Maintain and update Standard Operating Procedures in line with operational needs and compliance requirements. Line manages the Bar Supervisors and Bar team, ensure staffing is adequate across events (rotas). Oversee stock management processes, including supplier liaison, sign off orders, stock takes, and wastage monitoring. Act as Duty Bar Manager during events where required. Maintain high standards of health & safety, hygiene, and sustainability across the F&B operation. Ensure policies and procedures are in place and up to date Contract management for maintenance and repair Reporting & Administration Track and analyse trading patterns, sales performance, and stock data to inform strategic decisions. Report to the Head of Events and Commercial Partnerships on opportunities to improve service, generate revenue, and enhance the audience experience. Manage relationships with suppliers, partners, and contractors to ensure service quality and cost efficiency. Person Specification Essential: Significant proven experience in bar and/or F&B management, ideally in a cultural or events setting. Experience working in high-volume, fast-paced service environments. Proven ability to lead and motivate diverse teams. Experience managing supplier relationships and developing partnership opportunities. Strong understanding of stock control, cash reconciliation, and licensing laws. Excellent communication skills and ability to work collaboratively across departments. A commitment to delivering inclusive, values-driven hospitality experiences. Proficiency in Microsoft Office, and EPOS software Desirable: Experience of brand partnership development in the F&B sector. Familiarity with community-focused or independent hospitality models. Knowledge of local and London-wide food and drink trends. Basic Terms & Conditions Place of work will primarily be Brixton, London The standard working days are Monday to Sunday, including out of social hours shifts. How to Apply To apply, you should describe what attracts you to this position and provide clear evidence of your ability to meet the criteria outlined in the Job Description. Visit their website and complete the below: Log into our hire platform (Hireful), and complete the basic information Upload your CV Upload letter of application, no more than two sides of A4, size 12 font Deadline: Wednesday 27th May 2026 9am First Interviews: Tuesday 2nd June and Wednesday 3rd June 2026. Second Interview: Tuesday 2nd June 2026 REF-
We are looking for a HR Co-ordinator toassist the HR Onboarding team which is responsible for providing front-line service to all Thames Water employees and managers. This role requires someone with great organisational and administration skills to support the daily administration ensuring employees are paid accurately and on time. What you'll be doing as a HR Coordinator Supporting HR Administration across the People Team Act as the first point of contact for customer enquiries forwarding specialist requests toother members of the HR department as appropriate Maintain data using Company specific systems ensuring that records are accurate and up to date Generate and issue formal documentation Undertake ad hoc project work when required Communicate with a broad range of people in a courteous and professional manner Liaising with Line managers, the IT Service Desk, and the wider business Updating employee records with changes to pension contributions Undertaking ad-hoc reporting and providing project support as required Taking responsibility for your workload and owning queries/cases through to resolution. If unable to resolve, triage and communicate effectively with all involved Ensuring achievement of Key Performance Indicators (KPIs) Working collaboratively and providing support to others within the People Services team Base Location: Hybrid - Reading Working Pattern or hours: 36 hours What you should bring to the role To thrive in this role, the essential criteria you'll need is: Great organisational skills Able to multi-task Highly organised and responsive, with an ability to deal with a high volume of queries each day Great communication skills Great IT skills including use of Microsoft Outlook Advanced level of Excel Resilient and able to be flexible to change in demands, whilst remaining approachable. Trustworthy, with the ability to maintain confidentiality Able to be a positive ambassador for the People Team, representing your role and function positively and professionally at all times Able to work in a remote HR Advisory service using a similar service model/approach is desirable; able to visit TW sites, as required What's in it for you? Competitive salary up to £28,000 per annum, depending on experience Annual Leave - 24 days holiday per year increasing to 28 with the length of service (plus bank holidays) Performance-related pay plan directly linked to company performance measures and targets Generous Pension Scheme through AON Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support.When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
May 26, 2026
Full time
We are looking for a HR Co-ordinator toassist the HR Onboarding team which is responsible for providing front-line service to all Thames Water employees and managers. This role requires someone with great organisational and administration skills to support the daily administration ensuring employees are paid accurately and on time. What you'll be doing as a HR Coordinator Supporting HR Administration across the People Team Act as the first point of contact for customer enquiries forwarding specialist requests toother members of the HR department as appropriate Maintain data using Company specific systems ensuring that records are accurate and up to date Generate and issue formal documentation Undertake ad hoc project work when required Communicate with a broad range of people in a courteous and professional manner Liaising with Line managers, the IT Service Desk, and the wider business Updating employee records with changes to pension contributions Undertaking ad-hoc reporting and providing project support as required Taking responsibility for your workload and owning queries/cases through to resolution. If unable to resolve, triage and communicate effectively with all involved Ensuring achievement of Key Performance Indicators (KPIs) Working collaboratively and providing support to others within the People Services team Base Location: Hybrid - Reading Working Pattern or hours: 36 hours What you should bring to the role To thrive in this role, the essential criteria you'll need is: Great organisational skills Able to multi-task Highly organised and responsive, with an ability to deal with a high volume of queries each day Great communication skills Great IT skills including use of Microsoft Outlook Advanced level of Excel Resilient and able to be flexible to change in demands, whilst remaining approachable. Trustworthy, with the ability to maintain confidentiality Able to be a positive ambassador for the People Team, representing your role and function positively and professionally at all times Able to work in a remote HR Advisory service using a similar service model/approach is desirable; able to visit TW sites, as required What's in it for you? Competitive salary up to £28,000 per annum, depending on experience Annual Leave - 24 days holiday per year increasing to 28 with the length of service (plus bank holidays) Performance-related pay plan directly linked to company performance measures and targets Generous Pension Scheme through AON Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we? We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate r Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support.When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Position: Quality Assurance and NI Resource Centre Manager Hours: Full-time, 35 hours a week Contract: Permanent Location: Office-based in Belfast Resource Centre, Annadale Avenue BT7 3JJ Salary: Starting from £33,044 per annum plus excellent benefits Salary Band and Job Family: Band 2 Charity You ll start at our entry point salary of £33,044 per annum, increasing to £35,109 after 6 months service and satisfactory performance and to £37,174 after a further 6 months. About us We make sure people living with MS are at the centre of everything we do. And it s this commitment that unites us across the UK. Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information. Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference. About this job This is a pivotal role at the heart of the MS Society in Northern Ireland. As the Quality Assurance and NI Resource Centre Manager, you will be the driving force behind our NI Resource Centre on Annadale Avenue in Belfast, ensuring it remains a vibrant, well-managed hub for the MS community. You will play a vital role in connecting the services delivered at the Centre to the wider community, fostering engagement and ensuring our supporters and service users receive excellent care. The Resource Centre is not only a focal point for activities and support but also serves as a key hub for our staff and volunteers. Your key responsibilities will include: Resource Centre Management: Overseeing day-to-day operations and a diverse programme of activities to ensure the Centre functions effectively. Community Engagement: Leading on communications and contact with the MS community, acting as a bridge between the Centre and those we support. People Leadership: Managing and developing staff and volunteers at the Resource Centre. Operational Excellence: Maintaining high standards of Health and Safety, managing local income and expenditure, and collaborating with partners to ensure a safe, inclusive environment. Quality Assurance: Dedicating a small portion of your week to working with the wider Customer Service team to monitor performance and identify ways to continuously improve our services. We are looking for an experienced manager with a background in office administration and team leadership who is passionate about making a difference for people living with MS in Northern Ireland. Closing date for applications: 9:00 on Friday 5 June 2026. Please note the successful candidate will require an Access NÍ disclosure check. Interested? PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION. Equal Opportunities We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds. We d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. Disability Confident Employer We re a Disability Confident Employer and we re committed to promoting equality and diversity. You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes. If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format. More about our employee benefits: We have a wide range of employee benefits including (but not limited to): Encouraging work life balance 38 days paid annual leave (including bank holidays), pro-rata for part-time More annual leave entitlement, based on length of employment Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) Flexible working options Caring for you and your family Generous sick pay entitlement More sick pay entitlement, based on length of employment Opportunity to buy and sell annual leave in each calendar year Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis Enhanced leave for new parents Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year) 10 days paid disability leave a year, pro-rata for part-time 10 days paid carers leave a year, pro-rata for part-time Cycle to work scheme Death in service scheme New family-friendly benefits, including paid leave: In the event of miscarriage or still birth To support fertility treatments For antenatal appointments for both parents Thinking about your finances Enhanced salary sacrifice pension scheme Discounted season ticket loan and interest-free emergency loans Give as you earn to support other charities of your choice before tax New employee portal including lifestyle savings vouchers and personal wellbeing Enriching your life at work Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager Yearly internal apprenticeship opportunities New, modern offices that embrace working together both in-person and remotely Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) Active and supportive internal employee networking groups for collaboration and peer support 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 2 days paid leave a year for volunteering with other charities during normal Safeguarding We re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with. This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment. We recognise our particular responsibility to make sure vulnerable adults and children are protected. We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds. Your right to work in the UK You must have the right to work in the UK to work in paid employment with us. You ll need to share documents showing you re eligible to work in the UK if we offer you employment. You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don t have a Sponsor Licence agreement with the Home Office and aren t able to support you with your visa applications. No agencies please.
May 26, 2026
Full time
Position: Quality Assurance and NI Resource Centre Manager Hours: Full-time, 35 hours a week Contract: Permanent Location: Office-based in Belfast Resource Centre, Annadale Avenue BT7 3JJ Salary: Starting from £33,044 per annum plus excellent benefits Salary Band and Job Family: Band 2 Charity You ll start at our entry point salary of £33,044 per annum, increasing to £35,109 after 6 months service and satisfactory performance and to £37,174 after a further 6 months. About us We make sure people living with MS are at the centre of everything we do. And it s this commitment that unites us across the UK. Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information. Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference. About this job This is a pivotal role at the heart of the MS Society in Northern Ireland. As the Quality Assurance and NI Resource Centre Manager, you will be the driving force behind our NI Resource Centre on Annadale Avenue in Belfast, ensuring it remains a vibrant, well-managed hub for the MS community. You will play a vital role in connecting the services delivered at the Centre to the wider community, fostering engagement and ensuring our supporters and service users receive excellent care. The Resource Centre is not only a focal point for activities and support but also serves as a key hub for our staff and volunteers. Your key responsibilities will include: Resource Centre Management: Overseeing day-to-day operations and a diverse programme of activities to ensure the Centre functions effectively. Community Engagement: Leading on communications and contact with the MS community, acting as a bridge between the Centre and those we support. People Leadership: Managing and developing staff and volunteers at the Resource Centre. Operational Excellence: Maintaining high standards of Health and Safety, managing local income and expenditure, and collaborating with partners to ensure a safe, inclusive environment. Quality Assurance: Dedicating a small portion of your week to working with the wider Customer Service team to monitor performance and identify ways to continuously improve our services. We are looking for an experienced manager with a background in office administration and team leadership who is passionate about making a difference for people living with MS in Northern Ireland. Closing date for applications: 9:00 on Friday 5 June 2026. Please note the successful candidate will require an Access NÍ disclosure check. Interested? PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION. Equal Opportunities We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds. We d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. Disability Confident Employer We re a Disability Confident Employer and we re committed to promoting equality and diversity. You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes. If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format. More about our employee benefits: We have a wide range of employee benefits including (but not limited to): Encouraging work life balance 38 days paid annual leave (including bank holidays), pro-rata for part-time More annual leave entitlement, based on length of employment Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) Flexible working options Caring for you and your family Generous sick pay entitlement More sick pay entitlement, based on length of employment Opportunity to buy and sell annual leave in each calendar year Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis Enhanced leave for new parents Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year) 10 days paid disability leave a year, pro-rata for part-time 10 days paid carers leave a year, pro-rata for part-time Cycle to work scheme Death in service scheme New family-friendly benefits, including paid leave: In the event of miscarriage or still birth To support fertility treatments For antenatal appointments for both parents Thinking about your finances Enhanced salary sacrifice pension scheme Discounted season ticket loan and interest-free emergency loans Give as you earn to support other charities of your choice before tax New employee portal including lifestyle savings vouchers and personal wellbeing Enriching your life at work Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager Yearly internal apprenticeship opportunities New, modern offices that embrace working together both in-person and remotely Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) Active and supportive internal employee networking groups for collaboration and peer support 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 2 days paid leave a year for volunteering with other charities during normal Safeguarding We re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with. This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment. We recognise our particular responsibility to make sure vulnerable adults and children are protected. We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds. Your right to work in the UK You must have the right to work in the UK to work in paid employment with us. You ll need to share documents showing you re eligible to work in the UK if we offer you employment. You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don t have a Sponsor Licence agreement with the Home Office and aren t able to support you with your visa applications. No agencies please.
Join our Client South Gloucestershire Council's team as a Licensing Support Officer Are you passionate about providing a high quality support service? Do you thrive in a collaborative environment? If so, we want you to join their team in Broad Lane, Yate. Position: Licensing Support Officer Contract Type: Temporary Hourly Rate: 13.47 Location: Broad Lane Council Offices Yate About the Role: As a Licensing Support Officer, you will play a crucial role in the Environment and Community Services Department. Under the guidance of the Technical Support Team Leader, you will deliver efficient and responsive support to various sections, including Strategic Planning, Safe Strong Communities, and Street Care. Your work will directly contribute to the delivery of essential public services. Key Responsibilities: Provide high-quality technical support and respond to service requests, queries, and complaints. Collaborate with internal and external stakeholders, including local councillors, businesses, and the public. Process service requests and applications, ensuring compliance with Council policy and relevant legislation. Maintain budgetary records and prepare official orders while providing accurate financial information to Service Managers. Assist in the democratic decision-making process by supporting report preparation and committee resolutions. Who You Are: We are looking for a proactive individual who can: Prioritize and manage a diverse workload effectively. Communicate clearly and provide technical advice to customers. Demonstrate strong interpersonal skills, especially in potentially challenging situations. Work collaboratively within a team and support less experienced staff. Qualifications: Relevant administrative and/or technical experience in a similar role. Minimum of five GCSEs at grade C or above, including Maths and English (or equivalent). NVQ Level 3 or equivalent experience is desirable. Proficiency in Microsoft Office and other relevant software applications. Why Join Us? Be part of a dynamic and supportive team that values collaboration and innovation. Gain invaluable experience in a role that impacts the community positively. Enjoy a flexible working environment that encourages professional growth. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
May 26, 2026
Seasonal
Join our Client South Gloucestershire Council's team as a Licensing Support Officer Are you passionate about providing a high quality support service? Do you thrive in a collaborative environment? If so, we want you to join their team in Broad Lane, Yate. Position: Licensing Support Officer Contract Type: Temporary Hourly Rate: 13.47 Location: Broad Lane Council Offices Yate About the Role: As a Licensing Support Officer, you will play a crucial role in the Environment and Community Services Department. Under the guidance of the Technical Support Team Leader, you will deliver efficient and responsive support to various sections, including Strategic Planning, Safe Strong Communities, and Street Care. Your work will directly contribute to the delivery of essential public services. Key Responsibilities: Provide high-quality technical support and respond to service requests, queries, and complaints. Collaborate with internal and external stakeholders, including local councillors, businesses, and the public. Process service requests and applications, ensuring compliance with Council policy and relevant legislation. Maintain budgetary records and prepare official orders while providing accurate financial information to Service Managers. Assist in the democratic decision-making process by supporting report preparation and committee resolutions. Who You Are: We are looking for a proactive individual who can: Prioritize and manage a diverse workload effectively. Communicate clearly and provide technical advice to customers. Demonstrate strong interpersonal skills, especially in potentially challenging situations. Work collaboratively within a team and support less experienced staff. Qualifications: Relevant administrative and/or technical experience in a similar role. Minimum of five GCSEs at grade C or above, including Maths and English (or equivalent). NVQ Level 3 or equivalent experience is desirable. Proficiency in Microsoft Office and other relevant software applications. Why Join Us? Be part of a dynamic and supportive team that values collaboration and innovation. Gain invaluable experience in a role that impacts the community positively. Enjoy a flexible working environment that encourages professional growth. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
