486 jobs found

Senior Service Designer Salary : £44,241 - £58,997per annum Vacancy Type: Permanent Location: Bristol, Swansea, Leeds, Nottingham, Newcastle, Oldham, Birmingham, Yeading. Apply before 11:55 pm on Sunday 31st May 2026 About the job As Senior Service Designer in the DVSA Service Design and User Research team your role will be to help DVSA deliver and continuously improve joined up, end-to-end services based on data and evidence. You will work in a delivery focused environment in collaboration with members of multi-disciplinary agile teams including policy experts, user researchers, data analysts, developers, content designers and business analysts. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King s birthday Flexible working options where we encourage a great work-life balance. Job description Your responsibilities will include, but aren t limited to: Designing services which meet the Government Service Standard Carry out a wide range of service design activities from problem framing, journey mapping, prototyping and workshop facilitation. Translate actionable insights from user research and other insight sources into accessible designs Ensuring services meet public sector accessibility regulations Development of user-facing features ensuring technical feasibility of UI/UX designs in line with the GDS Design System Will prototype website designs and UI elements as required. Play a leading role in developing a user centred design community that will discuss methods, best practice and identify areas for improvement. Collaborate with stakeholder across the agency including service owners, product owners, user researchers, business analysts, content designers and developers. Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public. Person specification Required experience: Relevant experience in design services and human-centred experiences including defining service design approaches, methodologies, and deliverables Experience of agile delivery and awareness of agile tools and how to use them Iterative and rapid prototyping with multidisciplinary teams Good understanding of responsive design and designing for mobile first Experience of delivering simple and clear communication of technical designs to non-technical stakeholders Experience of designing against constraints Awareness and experience of working to accessibility standards Strong understanding of information architecture, interaction design, visual design and prototyping. Experience in building coded prototypes using HTML and CSS or experience using the (url removed) Prototype kit. Knowledge of JavaScript beneficial. To Apply If you feel you are a suitable candidate and would like to work for DVSA, please click apply to be redirected to our website to complete your application.

Senior Service Designer Salary : £44,241 - £58,997 per annum Vacancy Type: Permanent Location: Bristol, Swansea, Leeds, Nottingham, Newcastle, Oldham, Birmingham, Yeading. Apply before 11:55 pm on Sunday 31st May 2026 About the job As Senior Service Designer in the DVSA Service Design and User Research team your role will be to help DVSA deliver and continuously improve joined up, end-to-end services based on data and evidence. You will work in a delivery focused environment in collaboration with members of multi-disciplinary agile teams including policy experts, user researchers, data analysts, developers, content designers and business analysts. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King s birthday Flexible working options where we encourage a great work-life balance. Job description Your responsibilities will include, but aren t limited to: Designing services which meet the Government Service Standard Carry out a wide range of service design activities from problem framing, journey mapping, prototyping and workshop facilitation. Translate actionable insights from user research and other insight sources into accessible designs Ensuring services meet public sector accessibility regulations Development of user-facing features ensuring technical feasibility of UI/UX designs in line with the GDS Design System Will prototype website designs and UI elements as required. Play a leading role in developing a user centred design community that will discuss methods, best practice and identify areas for improvement. Collaborate with stakeholder across the agency including service owners, product owners, user researchers, business analysts, content designers and developers. Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public. Person specification Required experience: Relevant experience in design services and human-centred experiences including defining service design approaches, methodologies, and deliverables Experience of agile delivery and awareness of agile tools and how to use them Iterative and rapid prototyping with multidisciplinary teams Good understanding of responsive design and designing for mobile first Experience of delivering simple and clear communication of technical designs to non-technical stakeholders Experience of designing against constraints Awareness and experience of working to accessibility standards Strong understanding of information architecture, interaction design, visual design and prototyping. Experience in building coded prototypes using HTML and CSS or experience using the (url removed) Prototype kit. Knowledge of JavaScript beneficial. To Apply If you feel you are a suitable candidate and would like to work for DVSA, please click apply to be redirected to our website to complete your application.

Senior Service Designer Salary : £44,241 - £58,997per annum Vacancy Type: Permanent Location: Bristol, Swansea, Leeds, Nottingham, Newcastle, Oldham, Birmingham, Yeading. Apply before 11:55 pm on Sunday 31st May 2026 About the job As Senior Service Designer in the DVSA Service Design and User Research team your role will be to help DVSA deliver and continuously improve joined up, end-to-end services based on data and evidence. You will work in a delivery focused environment in collaboration with members of multi-disciplinary agile teams including policy experts, user researchers, data analysts, developers, content designers and business analysts. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King s birthday Flexible working options where we encourage a great work-life balance. Job description Your responsibilities will include, but aren t limited to: Designing services which meet the Government Service Standard Carry out a wide range of service design activities from problem framing, journey mapping, prototyping and workshop facilitation. Translate actionable insights from user research and other insight sources into accessible designs Ensuring services meet public sector accessibility regulations Development of user-facing features ensuring technical feasibility of UI/UX designs in line with the GDS Design System Will prototype website designs and UI elements as required. Play a leading role in developing a user centred design community that will discuss methods, best practice and identify areas for improvement. Collaborate with stakeholder across the agency including service owners, product owners, user researchers, business analysts, content designers and developers. Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public. Person specification Required experience: Relevant experience in design services and human-centred experiences including defining service design approaches, methodologies, and deliverables Experience of agile delivery and awareness of agile tools and how to use them Iterative and rapid prototyping with multidisciplinary teams Good understanding of responsive design and designing for mobile first Experience of delivering simple and clear communication of technical designs to non-technical stakeholders Experience of designing against constraints Awareness and experience of working to accessibility standards Strong understanding of information architecture, interaction design, visual design and prototyping. Experience in building coded prototypes using HTML and CSS or experience using the (url removed) Prototype kit. Knowledge of JavaScript beneficial. To Apply If you feel you are a suitable candidate and would like to work for DVSA, please click apply to be redirected to our website to complete your application.

Confidential Opportunity - Senior Credit Risk Analyst / Portfolio Risk Manager Birmingham Specialist Property & Structured Lending Environment Our client is a growing UK financial services organisation operating within the specialist property-backed lending sector. With a current lending portfolio of approximately £250m and further capital expansion planned, the business continues to strengthen its risk infrastructure as part of its next phase of growth. The organisation operates within a highly regulated environment and has established a strong reputation for disciplined underwriting, prudent governance and customer-focused lending solutions across Home Purchase Plans, Buy-to-Let (BTL), Bridging / Development broader specialist finance products. As part of the continued evolution of the Risk function, the business is now seeking to appoint a commercially minded and technically capable Credit Risk professional with strong analytical capability, IFRS9 knowledge and experience across portfolio risk, modelling and risk framework development. This position represents an excellent opportunity for an individual looking to play a genuinely influential role within a growing lending platform, working closely with senior leadership and governance committees while helping shape the future direction of portfolio risk oversight. Role Overview The successful individual will play a key role in the ongoing development, monitoring and enhancement of the organisation's credit risk framework, with particular focus across portfolio analytics, IFRS9 methodology, stress testing, impairment analysis and proactive risk identification. The role will suit an individual capable not only of producing high-quality analysis and reporting, but also interpreting portfolio trends, identifying emerging risks and helping drive meaningful risk-based decision making across the wider business. The position sits closely alongside the broader Second Line Risk function and will involve regular exposure to senior stakeholders, governance committees and strategic risk discussions. Key Responsibilities Monitor and assess the performance of the firm's HPP, BTL, Bridging and specialist lending portfolios, identifying emerging trends, concentration risks and early warning indicators. Support the development, enhancement and ongoing calibration of IFRS9 / Expected Credit Loss (ECL) methodologies and portfolio impairment frameworks. Contribute toward the design, implementation and refinement of credit risk models, stress testing frameworks and scenario analysis tools. Produce portfolio analytics, MI and risk reporting for Executive Committees, Credit Committees and Board-level governance forums. Assist in the ongoing development of credit risk policies, risk appetite frameworks and portfolio governance standards. Analyse arrears performance, delinquency trends, forbearance activity and portfolio migration behaviour to support proactive risk management decisions. Work closely with Underwriting, Finance, Compliance and Operations teams to ensure robust risk oversight across the lending lifecycle. Support risk-based decision making through meaningful interpretation of portfolio data and forward-looking risk indicators. Assist in the maintenance and development of enterprise risk registers, governance reporting and broader 2LoD oversight processes. Act as Secretariat support to Credit Committee and associated governance forums where required. Contribute toward regulatory and internal audit responses relating to portfolio risk, impairment modelling and governance controls. Support ongoing enhancement of risk frameworks as the business expands into additional lending and commercial finance sectors. Skills & Experience Required Experience within Credit Risk, Portfolio Risk, Risk Analytics or IFRS9-focused roles gained within banking, specialist lending, mortgages, real estate finance, challenger banking or wider financial services environments. Strong understanding of IFRS9 standards, Expected Credit Loss (ECL) methodologies and impairment modelling principles. Experience supporting or developing credit risk models, stress testing frameworks or scenario analysis processes. Strong analytical capability with the ability to interpret complex portfolio data and convert findings into meaningful commercial insight. Understanding of UK regulated lending environments including FCA expectations, governance standards and prudent risk management principles. Experience preparing senior-level risk reporting, committee packs and portfolio analysis documentation. Advanced Excel skills and exposure to portfolio analytics, data modelling or risk reporting tools. Strong communication skills with the confidence to engage with senior stakeholders across Risk, Finance and Lending functions. Highly organised with strong attention to detail and the ability to operate within a growing and evolving lending environment. Highly Desirable Exposure to property finance, bridging finance, specialist mortgages or buy-to-let lending. Experience operating within a Second Line of Defence (2LoD) framework. Exposure to SAS, SQL, Power BI, Python or other analytical / modelling tools. Experience contributing toward risk appetite frameworks, portfolio strategy or impairment governance. This is an excellent opportunity to join a well-capitalised lending platform at an important stage of its evolution. Please note this role is Birmingham based and so we are sharing this role across locations where it is commutable within 1.5 hours of the Head Office. Solihull has a rail startion and the firm has large car park. The expectations of employees are only once or twice per week in the office maximum. We currently have employees in the office commuting into us from most areas including London, Northampton, Nottingham, Gloucester, Coventry, Birmingham, Stoke, Leicester, Derby.

Stability Analyst Location: Hull Company: Synergy (on-site with Reckitt) Contract: 12 months (potential for extension) About the Role Synergy is a leading scientific services provider supporting clients across the life sciences sector. We are currently looking for a Stability Analyst to join our on-site team at Reckitt in Hull, supporting a diverse portfolio of health and wellbeing products. This is a fantastic opportunity for a motivated individual with hands-on analytical experience to further develop their career in a dynamic GMP/GLP environment. You'll play a key role in delivering high-quality analytical data while working closely with R&D teams and contributing to product stability studies. What You'll Be Doing Performing sample and batch analysis using HPLC, GC, and other analytical techniques Preparing, labelling, and managing samples in line with SOPs Generating, analysing, and reporting data in compliance with GMP/GLP standards Monitoring trends and identifying any out-of-specification or unexpected results Supporting stability study protocols and data interpretation Contributing to method development, validation, and transfer activities Participating in lab investigations, CAPA processes, and audit readiness Ensuring compliance with health & safety, quality systems, and regulatory requirements Driving continuous improvement initiatives across the laboratory What We're Looking For Degree in a relevant scientific discipline (e.g. Chemistry, Pharmaceutical or Biological Science) or equivalent experience Hands-on experience with analytical techniques such as HPLC (desirable) Experience within healthcare, FMCG, or medical device environments is advantageous Strong attention to detail with a quality-focused mindset Self-motivated, proactive, and able to manage workload effectively Excellent communication and interpersonal skills Why Join Synergy? At Synergy, we're passionate about developing our people. You will benefit from: Comprehensive technical and GMP training Opportunities to gain exposure to method development, validation, and advanced lab processes A strong focus on continuous improvement and professional development The chance to work with a globally recognised client in a collaborative environment Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

Contract Infrastructure & Network Analyst 3-month contract Up to 450 per day Chelmsford based In Scope of IR35 We are looking for an experienced Infrastructure & Network Analyst to support the setup and delivery of a new office environment at the Chelmsford site. This is a hands-on infrastructure and networking role requiring regular on-site attendance and strong stakeholder engagement skills. You will play a key role in supporting the physical setup of the new office, including comms room installation, network equipment configuration, cabling, meeting room technology setup, and end-user infrastructure support. There is also potential for the role to extend into wider network-related project work. This position would suit someone with strong infrastructure and networking experience who is comfortable working across both technical delivery and business-facing support within a fast-paced project environment. Key Responsibilities Support the setup and delivery of a new office environment in Chelmsford Configure, install, and support network infrastructure including Cisco Meraki switches and wireless access points Assist with setup and organisation of comms rooms and comms cabinets Carry out cabling, data patching, and infrastructure connectivity activities Configure and support meeting room and collaboration technology equipment Provide hands-on infrastructure and networking support across the office environment Troubleshoot connectivity, networking, and infrastructure issues Support Azure cloud and Microsoft infrastructure environments where required Work closely with project teams, suppliers, and business stakeholders to ensure successful delivery Provide clear communication and regular engagement with internal users and stakeholders Support additional networking and infrastructure-related projects as required Skills & Experience Required Proven experience in an Infrastructure, Network, or Infrastructure & Network Analyst role Strong hands-on experience with: Cisco Meraki switches and wireless access points Network setup, configuration, and troubleshooting Cabling and data patching Comms room and comms cabinet setup Meeting room and AV/collaboration technology setup Microsoft Azure and Microsoft 365 environments Windows Server and Active Directory Microsoft Intune and endpoint management Good understanding of: LAN/WAN networking TCP/IP, DHCP, DNS, and wireless networking Network and infrastructure security principles Comfortable working in a physical, site-based delivery role with regular hands-on infrastructure activities Strong communication and stakeholder engagement skills Ability to work independently and manage multiple priorities effectively Positive, proactive, and customer-focused approach Contract Details Title: Contract Infrastructure & Network Analyst Location: Chelmsford - regular on-site attendance required - up to 5 days per week Start: ASAP Duration: 3 months initially (with potential extension) Rate: Up to 450 per day (Umbrella) IR35 Status: In Scope of IR35 To progress matters, please contact Laura Ramm on (phone number removed) or email (url removed) Services Advertised are those of an Employment Business.

Technical Application Analyst Edinburgh - Remote Role 6-Month Contract Paying up to 95p/h (Inside IR35) Role Overview We are looking for an experienced Technical Application Analyst to support and manage the Maxavera and Primavera P6 platforms used for enterprise project and portfolio management. You will provide technical leadership, support platform stability, manage upgrades and enhancements, and help modernise the existing P6 environment. Key Responsibilities Provide technical ownership of Maxavera and Primavera P6 platforms Support application architecture, configuration, and integrations Manage upgrades, patching, maintenance, and system improvements Support platform modernisation and future-state solutions Troubleshoot issues and support incident/problem management Maintain technical documentation and governance standards Work with Agile delivery teams, architects, and business stakeholders Support continuous improvement initiatives Required Experience Strong experience supporting Primavera P6 environments Knowledge of P6 architecture, configuration, and lifecycle management Experience with Maxavera or similar project portfolio management platforms Understanding of enterprise application architecture and integrations Experience with IT service management and change processes Agile delivery experience Strong stakeholder and technical communication skills Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

GRC Analyst Risk, Audit & Compliance Liverpool £40k - £50k + Benefits/Progression Zachary Daniels are delighted to be partnering with a well-established UK business during a key phase of growth and investment, to recruit a GRC Analyst. This is a role centred around governance, risk management, and compliance, working closely with stakeholders across the business to strengthen frameworks, ensure controls are effective, and support ongoing audit and regulatory requirements. You'll play a key part in embedding a mature security and compliance culture while supporting wider technology and business transformation initiatives. Benefits You'll Enjoy: Competitive salary up to £50,000 (DOE) Generous annual leave entitlement, rising with service Enhanced maternity, paternity, and parental leave Life assurance Regular social events Role Responsibilities: Conduct and support security and operational risk assessments, ensuring mitigation plans are defined and tracked Assist in the development and maintenance of policies, standards, and control frameworks Support internal and external audits, including ISO 27001 and related compliance frameworks Manage and contribute to third-party and supplier risk assessments Monitor and report on risk posture, control effectiveness, and compliance metrics Identify gaps in controls and processes, driving continuous improvement across governance frameworks Work with technical teams to ensure security and compliance requirements are embedded into systems and projects Contribute to incident reviews and post-incident analysis, ensuring improvements are implemented About You: 2+ years' experience in a GRC, risk, audit, or compliance-focused role Strong understanding of risk management methodologies and control environments Experience supporting or participating in audits (e.g. ISO 27001, GDPR, NIST or similar) Exposure to third-party risk management and supplier assurance Understanding of technical security concepts, with the ability to assess and challenge controls Detail-oriented, structured, and comfortable working within governance frameworks Strong communication skills, able to engage effectively with stakeholders across the business This is a great opportunity for someone looking to build a career in GRC, gaining exposure to risk, audit, and compliance within a growing organisation that is investing in its security and governance capability. Apply today with your most up-to-date CV! BH35513

Project Analyst Remote, Birmingham or Leeds Full-time Competitive salary + benefits Join Our Team Working for an established administration and actuarial firm with a reputation for excellence and long-term client relationships. We're looking for a proactive and detail-oriented Project Analyst to join the team and play a key role in supporting both chargeable and non-chargeable project work. If you thrive in a collaborative environment, enjoy problem-solving, and have strong pensions administration experience, we'd love to hear from you. What You'll Do You'll work closely with our project and admin teams to ensure projects are delivered on time, within budget, and to a high professional standard. Your responsibilities will include: Supporting the team on project work Contributing to project planning, budgeting, and progress monitoring Ensuring project plans are maintained, reviewed, and completed on schedule Providing regular progress updates to the Project Manager Peer reviewing project work and supporting team quality assurance Assisting with complex benefit calculations and guiding admin teams where needed Supporting new scheme take-ons , new business tenders , and identifying opportunities to enhance or expand services for clients About You We're looking for someone with a blend of technical expertise, organisational skills, and a logical approach to problem-solving. You'll need to demonstrate: Previous experience in defined benefit (DB) and defined contribution (DC) pension scheme administration Proven ability to manage projects and meet deadlines Ideally holding or working towards a professional qualification (e.g. APE, RPC, ADRP, CPC ) Strong knowledge of scheme documentation , legislation, and regulatory requirements Confident use of Microsoft Office and time-recording systems Why Join Us? You'll be part of a supportive, expert team in a respected firm that values quality, collaboration, and professional growth. We offer opportunities for career development , professional qualifications , and ongoing learning . If you're ready to make a real impact and grow your career within a forward-thinking firm, please do apply Please quote 51959 when calling Sarah at Alexander Lloyd or email them at . This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc. Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website for any other roles which may be of interest.

Confidential Opportunity - Senior Credit Risk Analyst / Portfolio Risk Manager Birmingham Specialist Property & Structured Lending Environment Our client is a growing UK financial services organisation operating within the specialist property-backed lending sector. With a current lending portfolio of approximately £250m and further capital expansion planned, the business continues to strengthen its risk infrastructure as part of its next phase of growth. The organisation operates within a highly regulated environment and has established a strong reputation for disciplined underwriting, prudent governance and customer-focused lending solutions across Home Purchase Plans, Buy-to-Let (BTL), Bridging / Development broader specialist finance products. As part of the continued evolution of the Risk function, the business is now seeking to appoint a commercially minded and technically capable Credit Risk professional with strong analytical capability, IFRS9 knowledge and experience across portfolio risk, modelling and risk framework development. This position represents an excellent opportunity for an individual looking to play a genuinely influential role within a growing lending platform, working closely with senior leadership and governance committees while helping shape the future direction of portfolio risk oversight. Role Overview The successful individual will play a key role in the ongoing development, monitoring and enhancement of the organisation's credit risk framework, with particular focus across portfolio analytics, IFRS9 methodology, stress testing, impairment analysis and proactive risk identification. The role will suit an individual capable not only of producing high-quality analysis and reporting, but also interpreting portfolio trends, identifying emerging risks and helping drive meaningful risk-based decision making across the wider business. The position sits closely alongside the broader Second Line Risk function and will involve regular exposure to senior stakeholders, governance committees and strategic risk discussions. Key Responsibilities Monitor and assess the performance of the firm's HPP, BTL, Bridging and specialist lending portfolios, identifying emerging trends, concentration risks and early warning indicators. Support the development, enhancement and ongoing calibration of IFRS9 / Expected Credit Loss (ECL) methodologies and portfolio impairment frameworks. Contribute toward the design, implementation and refinement of credit risk models, stress testing frameworks and scenario analysis tools. Produce portfolio analytics, MI and risk reporting for Executive Committees, Credit Committees and Board-level governance forums. Assist in the ongoing development of credit risk policies, risk appetite frameworks and portfolio governance standards. Analyse arrears performance, delinquency trends, forbearance activity and portfolio migration behaviour to support proactive risk management decisions. Work closely with Underwriting, Finance, Compliance and Operations teams to ensure robust risk oversight across the lending lifecycle. Support risk-based decision making through meaningful interpretation of portfolio data and forward-looking risk indicators. Assist in the maintenance and development of enterprise risk registers, governance reporting and broader 2LoD oversight processes. Act as Secretariat support to Credit Committee and associated governance forums where required. Contribute toward regulatory and internal audit responses relating to portfolio risk, impairment modelling and governance controls. Support ongoing enhancement of risk frameworks as the business expands into additional lending and commercial finance sectors. Skills & Experience Required Experience within Credit Risk, Portfolio Risk, Risk Analytics or IFRS9-focused roles gained within banking, specialist lending, mortgages, real estate finance, challenger banking or wider financial services environments. Strong understanding of IFRS9 standards, Expected Credit Loss (ECL) methodologies and impairment modelling principles. Experience supporting or developing credit risk models, stress testing frameworks or scenario analysis processes. Strong analytical capability with the ability to interpret complex portfolio data and convert findings into meaningful commercial insight. Understanding of UK regulated lending environments including FCA expectations, governance standards and prudent risk management principles. Experience preparing senior-level risk reporting, committee packs and portfolio analysis documentation. Advanced Excel skills and exposure to portfolio analytics, data modelling or risk reporting tools. Strong communication skills with the confidence to engage with senior stakeholders across Risk, Finance and Lending functions. Highly organised with strong attention to detail and the ability to operate within a growing and evolving lending environment. Highly Desirable Exposure to property finance, bridging finance, specialist mortgages or buy-to-let lending. Experience operating within a Second Line of Defence (2LoD) framework. Exposure to SAS, SQL, Power BI, Python or other analytical / modelling tools. Experience contributing toward risk appetite frameworks, portfolio strategy or impairment governance. This is an excellent opportunity to join a well-capitalised lending platform at an important stage of its evolution. Please note this role is Birmingham based and so we are sharing this role across locations where it is commutable within 1.5 hours of the Head Office. Solihull has a rail startion and the firm has large car park. The expectations of employees are only once or twice per week in the office maximum. We currently have employees in the office commuting into us from most areas including London, Northampton, Nottingham, Gloucester, Coventry, Birmingham, Stoke, Leicester, Derby.

Our client, a leading company within the IT sector, are looking to recruit an organised, professional and efficient Service Desk Analyst to join a technical team proving support to a UK wide client base. Reporting to the IT Manager, duties to include. Resolving incoming IT queries remotely via email and phone, or at the office click apply for full job details

Are you passionate about turning data into actionable marketing insights? Do you enjoy analysing campaign performance, identifying trends, and shaping strategy through data? Are you confident working with segmentation, research, and reporting to drive better marketing outcomes? If you can answer yes to the above questions, then this could be the PERFECT role for you! Reed Marketing & Creative are currently working with a growing and well-established organisation who are looking for a Marketing Analyst to join their team. Key Responsibilities: Take ownership of analysing marketing campaign performance across multiple channels, providing clear insights and recommendations Build and maintain robust reporting frameworks to track performance trends, identify opportunities, and support business growth Collect and interpret data from digital, email, direct mail, and paid channels to evaluate campaign effectiveness and ROI Develop and refine customer segmentation strategies to improve targeting, personalisation, and conversion rates Collaborate with internal teams to implement segmentation models into CRM systems and enhance marketing capability Produce targeted campaign audiences for marketing activity across email, direct channels, and digital platforms Conduct market and competitor research to understand trends, positioning, and opportunities Develop customer profiles and audience insights to support more effective messaging and targeting strategies Champion a test-and-learn approach, identifying areas for optimisation and measuring impact across campaigns Provide strategic insight to the wider marketing function, ensuring data-driven decision-making is embedded across activity The successful candidate will: The position requires strong technical skills, particularly in SQL (you must be able to write SQL) and analytics tools such as Power BI or Tableau. Have significant experience within a data-led marketing or analytics role Be highly proficient in Excel and comfortable working with analytics and reporting tools Demonstrate strong analytical thinking, with the ability to interpret complex data and translate it into actionable insights Have experience working with campaign measurement and performance tracking across multiple channels Understand customer segmentation techniques and how they drive improved marketing outcomes Be confident working in a fast-paced, evolving environment Possess excellent communication skills, with the ability to present findings clearly to stakeholders Be naturally curious, proactive, and confident in challenging ideas to drive improvement Have strong problem-solving skills and the ability to work independently when required Be collaborative and able to build effective working relationships across teams In return you will receive: A salary paying circa 50K depending on experience + Bonus + office-based working + benefits package + the opportunity to play a key role in shaping data-driven marketing performance within a growing organisation If you are keen to know more about this fantastic opportunity as a Marketing Analyst, please click on the link to apply! Alternatively, you can get in touch with Bianca Halliburton at Reed Marketing & Creative in Reading.

Head of Data required to lead a major multi-organisational data transition programme supporting Local Government Reorganisation. 750 per day 6-month contract Hybrid working - Oxfordshire Your new organisation We are working with a large, complex public sector partnership undergoing a significant Local Government Reorganisation programme. This transformation will bring together multiple councils into new unitary authority structures, requiring the consolidation, migration and assurance of critical data that underpins essential public services. Operating in a highly regulated environment, the organisation is delivering a complex, multi-year programme where data integrity, governance and readiness are fundamental to success. This role sits within the central data workstream and will work closely with programme leadership, digital teams and service areas across multiple councils. It is a delivery-focused position at the heart of the transformation, requiring strong coordination across organisational boundaries. Your new role This is a high-impact leadership role responsible for delivering the end-to-end data transition required to support Local Government Reorganisation. You will coordinate the collection, preparation, validation and migration of data across multiple councils, ensuring that information is accurate, well understood and ready for use on day one of the new operating model. Working closely with programme leadership, you will act as the central coordination point for data activities, bringing together service leads, system owners, analysts and technical teams. You will oversee data quality work including cleansing, mapping and reconciliation, ensuring that data remains meaningful and usable throughout transition. A key part of the role will involve coordinating a virtual team of analysts, commissioning and quality assuring insight that supports programme planning, service design and readiness assurance. You will also work alongside digital and IT teams to support migration planning, testing and execution, ensuring risks are identified and mitigated early. This includes overseeing data-related elements of user acceptance testing, cutover activities and post-migration validation to ensure continuity of critical services. The role requires a strong understanding of information governance, ensuring compliance with data protection requirements while maintaining delivery pace. Throughout the programme, you will provide clear, concise reporting to senior stakeholders, translating complex data challenges into practical delivery actions and ensuring full visibility of progress, risks and readiness. This is a hands-on leadership role where success is defined by delivery, quality and coordination across a highly complex landscape. What you'll need to succeed You will bring strong experience delivering data-related change or migration programmes within local government or a similarly complex public sector environment. You should have hands-on expertise in data preparation, cleansing, validation and migration activities, alongside a solid understanding of how data is structured and managed across operational systems. The role requires experience working across multiple teams or organisations without direct line management authority, with the ability to influence, align and drive progress through collaboration. A practical understanding of data quality management, documentation and information governance is essential, particularly in environments where data protection and compliance are critical. You will need to be highly organised, capable of managing complex interdependencies, competing priorities and programme timelines. Strong communication skills are essential, with the ability to engage both technical specialists and non-technical stakeholders, and to remain calm and effective under pressure. Experience navigating differing levels of data maturity, systems and resource constraints will be highly advantageous. What you'll get in return This is a contract with genuine impact at the centre of a once-in-a-generation public sector transformation. Alongside a competitive rate, you will have the opportunity to shape how data underpins future services, working across multiple organisations and influencing outcomes at a strategic level. What you need to do now If you're ready to lead a critical data workstream within a major transformation programme, click 'apply' to submit your CV and begin a confidential conversation. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: 26,000 - 30,000 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is an office-based role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role. Primary Responsibilities: Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). Setup of new users in Active Directory, Entra and 365 VOIP phone setup and configuration (training to be provided) Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. Resolve first and second-line tickets, escalating cases to senior engineers as necessary. Maintain adherence to our high service standards and quality benchmarks. Demonstrate exemplary communication and time-management skills. Operate both independently and collaboratively within a team setting. Provide training and mentoring to staff members and clients when needed. Perform device setup, repair, and upgrade tasks in our workshop. Conduct routine system inspections, implement updates, and apply patches as required. Review backup logs vigilantly; address any failures proactively. Assist with larger projects when required. Work alongside and report directly to the Service Desk Manager These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients. What we are after: Minimum of 2 years' and recent experience in IT support roles A logical thinker who is driven, works well in a team and wants to excel in an IT support based role. Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.) Windows and Mac operating systems Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive Microsoft Azure/Entra Virtualisation technologies VOIP experience A great communicator and client liaison Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts. Benefits: Pension scheme Death in service 1000 minimum increase each year Regular pay reviews Celebrate their birthday by having the day off on us Water and soft drinks provided "on tap" 6 hours of free phone counselling, per month, if ever needed through our well-being provider Yearly eye tests Smart casual dress and branded polo shirts provided Free Parking Company Events Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Helpdesk Engineer, Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.

This role is for a strong Technical Payroll Analyst with hands-on Zellis experience to review and assess their current payroll setup and reporting environment. The role will focus on analysing the existing ResourceLink platform, including payroll data structures and tables, reporting, payslip generation, P60s, and pensions processing. The successful consultant will help assess whether the current setup is fit for purpose and support future system decisions. Key responsibilities: Review and assess the current Zellis payroll environment and configuration Analyse payroll data structures, tables, and legacy payroll data Evaluate the effectiveness and accuracy of current reporting processes Support and review payroll outputs including payslips, P60s, and pensions processing Identify system improvements, optimisation opportunities, and potential risk Required experience: Proven experience working with Zellis payroll systems Strong technical payroll analysis experience Good understanding of payroll reporting and payroll data structures Key details: East Midlands Initial 3-month contract with potential extension Inside IR35 Hybrid working 2/3 days per week onsite ASAP start

A job opportunity has arisen for an experienced IT Programme Manager to join a highly established organisation during a period of rapid technical and business transformation. Reporting to the Head of Programme Management, you will take responsibility for managing and delivering a critical, multi-year programme of IT/Technology transformation and cyber security projects. You will liaise with several key senior stakeholders, successfully influencing key decision making to ensure the IT Security Programme of works is initiated and delivered within the required timelines. Working as part of an innovative and fast-paced IT team, you will be responsible for line managing a team of three IT Project Managers, whilst taking ownership for the overall programme of work. You will work closely with Project Managers, PMO, IT Business Analysts, key business sponsors and key stakeholders to support project definition, to initiative, plan and deliver projects, demonstrating strong governance and reporting progress tracking to plan. Furthermore, you will take ownership of the IT Programme of project work and ensure delivery to time, budget, and quality measures. You will work alongside IT Team colleagues to review business requirements and suggest appropriate solutions, manage any external tender selection events with the procurement team and support investment sign off to help shape project business cases. The successful candidate should be able to demonstrate: A proven track record of having worked as an IT Programme Manager, including experience of having delivered highly regulated projects/programmes You should ideally have experience working in the Utilities sector / experience of delivering IT solutions in or for utilities clients Have experience at managing a portfolio of projects and/or a programme of works in a largely outsourced environment Have extensive programme or portfolio management implementation experience, being able to control and deliver a programme or portfolio to time and budget requirements IT Programme/Portfolio Delivery experience Project implementation expertise Contractual/Commercial awareness and experience Process and Governance design and implementation expertise Degree level educated PRINCE2 Practitioner or equivalent Project Management qualification is essential Experience of tools such as MS DevOps, JIRA, MS Project Planner, etc. This position offers excellent scope for career progression plus a benefits package that includes: 25 days annual leave plus bank holidays Pension scheme (5% employee contribution, 10% employer contribution) Annual bonus scheme 14 x salary Life Insurance Flexible benefits scheme options including corporate gym memberships, dental insurance and health cash-plans Access to Financial Wellbeing Programme Enhanced pay for parental leave Retail discounts and cashback scheme Flexible/hybrid working options If you would like to discuss this position in more detail, please apply with an updated CV or contact me for a confidential discussion. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Our client has a permanent vacancy for an IT Project Manager and Business Analyst. This role includes both project management and business analysis responsibilities, although the emphasis will be on project management. It is full-time with hybrid working, where you can expect to be in the office 2 days per week. You will be responsible for successfully delivering projects using your project management and business analysis expertise. You will effectively and efficiently lead project teams, working in close collaboration with sponsors and senior managers from across the business. You will be accountable and responsible for the delivery of IT-enabled business projects, typically several at any one time. The role, where required, is also responsible for supporting the sponsor in building the case for change, and thereafter providing analyst skills and expertise, along with testing skills and expertise. This role requires a highly-skilled individual, capable of operating confidently and decisively in the delivery of projects. You will have a successful background in: Delivering a range (size/complexity) of business projects enabled by IT, to include the delivery of business change and new/enhanced IT capabilities. Leading project teams comprising of IT and business colleagues. Providing business analysis capabilities to projects when working as both the project manager and business analyst, in order to identify the optimum business process and integrated solutions. Providing effective governance and stakeholder management tailord to the project/steering group needs. Influencing all parts of the organisation. Requirements: Educated to degree level, and/or certification at Practitioner level in a recognised project management framework, such as PRINCE2/SAFe (or demonstrable and significant project management experience). Evidence of ongoing professional development/membership of professional associations. Significant experience of leading IT projects, involving the development and implementation of business processes to meet identified business needs, acquiring and utilising the necessary resources and skills, within agreed parameters of cost, timescales and quality. Good technical understanding of IT systems, the systems lifecycle, and a high-level appreciation of IT Architecture. Has demonstrably and effectively operated at an organisation director and project sponsor level. Experience in managing external suppliers. Experience of providing support and guidance on project portfolio management processes, procedures, tools and techniques. Demonstrable experience of business analysis models and techniques and managing and undertaking product/software testing. Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.

Service Desk Team Leader / Manager Based in Birmingham, Solihull, B90 area- Mon Fri in the office with a possible WFH day once per week - Hybrid role, needed to provide support and guidance to a team of 20 Service Desk Analyst. As Service Desk Team Leader / Manager you should have some either come from a technical background or have previously worked as a Service Desk Team Leader and are looking for that next step up to Service Desk Manager within an IT environment and have enough of an understanding of 1st, 2nd and 3rd Line Service Desk duties. Successful Service Desk Team Leader / Manager needs to have excellent communication skills, solid experience of managing an IT Service desk team, be good with mentoring and nurturing staff, as well as working to and setting KPI s & SLAs. As Service Desk Team Leader / Manager you should also have excellent customer service skills as there is a high level of interaction with customers, clients and sometimes stakeholders. Ideally Service Desk Team Leader / Manager would be responsible for Problem Management, People Management, Leadership Collaboration and preferably be able to assist with technical help if needed as well as Monitoring of the Service Desk Performance. Are you a Service Desk Team Lead / Manager who brings positivity and leadership through nurturing and supportive methods? You Are? Apply now we are waiting to invest in your career.

We're looking for a detail-oriented and analytically driven Customer Success Operations Analyst to join our Customer Success & Renewals Operations team for a 12 month fixed term contract. Reporting into the Senior Director of Customer Success, you'll play a hands-on role supporting the systems, data, and operational insights that underpin our global Customer Success organisation. This is an excellent opportunity to develop deep expertise in CS Operations within a high-growth B2B SaaS environment. You'll work closely with the Director of CS Operations, Customer Success leadership, and cross-functional RevOps partners, contributing directly to retention, renewal, and expansion outcomes. What You'll Be Doing Supporting the administration and ongoing configuration of Gainsight, including health scores, playbooks, CTAs, and Journey Orchestrator campaigns Helping manage integrations between Gainsight, Salesforce, NetSuite, and support platforms, monitoring data flows and resolving data quality issues in partnership with RevTech and Data teams Building and maintaining dashboards, reports, and operational insights across Gainsight, Salesforce, and BI tools, tracking key metrics such as GRR, NRR, churn, customer health, and expansion performance Preparing QBR materials, renewal forecasts, and leadership reporting, and supporting data reconciliation across Customer Success, Sales, and Finance Analysing customer lifecycle and health data to identify trends, risks, and opportunities, supporting proactive churn identification Maintaining and supporting documentation for CS playbooks, onboarding journeys, renewal workflows, and escalation processes Assisting with testing and quality assurance of system and configuration changes prior to wider rollout Providing day-to-day operational support to the Customer Success and Renewals teams, responding to ad-hoc data, reporting, and system requests Collaborating cross-functionally with Sales Ops, Marketing Ops, RevOps, Data, and IT on reporting alignment and operational initiatives What We're Looking For Essential 2+ years' experience in Customer Success Operations, Revenue Operations, Sales Operations, or a related analytical GTM role Strong experience with Salesforce, including report and dashboard building Proven analytical skills with confidence working with large datasets and translating insights into clear outputs Experience building reports in Gainsight, Salesforce, or BI tools (Tableau, Looker, Power BI) High attention to detail, strong data ownership, and a proactive, self-starting mindset Comfortable working in a fast-paced, matrixed environment with non-technical stakeholders Desirable Hands-on experience with Gainsight or similar CS platforms (e.g. ChurnZero, Totango) Familiarity with NetSuite or ERP / finance systems Working knowledge of SQL or data querying tools Understanding of SaaS customer lifecycle, renewals, and expansion Exposure to operational documentation or change management . Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

Job Title: Technical Business Analyst Location: Reading We are seeking an experienced Technical Business Analyst to support the delivery of complex hardware and software integration programmes. This is a hands-on role within multi-disciplinary Agile teams, working closely with Architects, Project Managers, Product Owners, developers, testers, IT teams, and operational end users. You will play a key role in shaping requirements, ensuring traceability, and translating business and operational needs into structured, testable deliverables. Key Responsibilities Facilitate workshops with customers, stakeholders, and operational users to gather and refine requirements. Capture both functional and non-functional requirements, maintaining full end-to-end traceability. Apply structured prioritisation techniques such as MoSCoW in line with DSDM principles. Produce user journeys, workflows, and wireframes using tools such as Figma or Miro. Conduct user research activities including observation and contextual inquiry to identify usability improvements. Translate requirements into structured user stories within Azure DevOps (or similar tools). Define clear, testable acceptance criteria using Behaviour-Driven Development (Given/When/Then). Work closely with the Architect to ensure alignment between requirements and system architecture. Support sprint planning, backlog refinement, reviews, and demonstrations within Scrum teams. Contribute to high-level design documentation and system interaction artefacts. Liaise with IT teams on network and infrastructure setup for deployments and demonstrations. Support customer demonstrations and operational trials on-site where required. Required Experience Minimum 5 years experience as a Business Analyst in complex software or systems environments. Strong experience working within Agile delivery frameworks (DSDM and/or Scrum). Proven experience capturing and structuring requirements in Azure DevOps (or similar tools). Experience applying Behaviour-Driven Development principles to create testable acceptance criteria. Experience producing user journeys, workflows, and UX artefacts. Experience working directly with operational end users. Excellent communication, facilitation, and stakeholder management skills. Desirable Experience Experience working with hardware-integrated systems such as radar, RF detection, video analytics, or sensor-based platforms. Experience within aerospace, aviation, airport systems, security platforms, or critical infrastructure environments. Experience supporting system deployments, customer demonstrations, or live operational trials. Familiarity with networking concepts, infrastructure environments, or on-site system setup. Understanding of distributed systems, real-time platforms, or microservices architectures. Professional Business Analyst certification (CBAP, AgileBA, PMI-PBA, or equivalent). Ability to obtain UK Security Clearance.