32 jobs found

Service Improvement & Homelessness Reviews Officer Adecco are recruiting on behalf of the Local Authority for an experienced and highly skilled Service Improvement & Review Officer to join the Housing Demand team based at Perceval House, Ealing. This is an exciting opportunity for a housing professional with strong knowledge of homelessness legislation and statutory review processes to play a key role in ensuring fair, transparent and legally compliant housing decisions. Contract Details: Type: Temporary Pay: 300 per day Umbrella Location: Perceval House, Ealing Working Arrangements: Hybrid Hours: Full time, 35 hours per week (Monday to Friday) Key Responsibilities: Conduct statutory homelessness and housing register reviews in line with Parts VI and VII of the Housing Act 1996 Analyse complex case files and review evidence to determine whether decisions should be upheld or overturned Produce high-quality and legally robust review decision letters Manage a complex caseload and ensure reviews are completed within statutory timescales Liaise with applicants, representatives, internal departments and external agencies Support Legal Services with County Court appeals, Judicial Reviews and legal challenges Attend court hearings and provide evidence where required Monitor review outcomes and contribute to service improvement initiatives Deliver guidance and training to officers on legislation, procedure and case law updates Maintain accurate records and performance data in line with audit and compliance requirements Key Requirements: Strong working knowledge of the Housing Act 1996 (Parts VI and VII) and related legislation Experience conducting statutory housing or homelessness reviews Excellent written communication skills with the ability to produce detailed decision letters Ability to manage competing priorities and work within statutory deadlines Experience liaising with legal teams, stakeholders and vulnerable customers Strong organisational and analytical skills Competent using Microsoft Office and housing management systems Minimum of 5 GCSEs (or equivalent), including English and Maths, or relevant housing experience/qualification This role requires a professional who can work independently, demonstrate sound judgement and contribute to delivering high-quality housing review services within a fast-paced local authority environment. Apply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Service Charge Officer £35,224 per year Hybrid - Peterborough, Boston, Rushden or Milton Keynes Permanent, Full Time Are you experienced in service charges, finance, and customer communication? At Amplius, we re looking for a Service Charge Officer to help deliver accurate and transparent service charges across our housing portfolio. You ll work closely with teams across Finance, Housing, Property and Homeownership, ensuring customers receive clear information, excellent service, and value for money, while supporting compliance and continuous improvement. Salary: £35,224 per year Contract: Permanent, full time Your week: 36.25 hours Monday to Friday 9am to 5.15pm Location: Hybrid with a weekly presence in either our Peterborough, Boston, Rushden or Milton Keynes office. Snapshot of your role Produce and issue annual rent and service charge review notifications, ensuring information is clear, accurate, and accessible for customers. Set and monitor service charges across all tenures, working collaboratively with Housing, Property, Assets, Homeownership and Specialist Services teams. Prepare and distribute leasehold for the elderly, variable, homeownership, and right to buy accounts in line with tenancy agreements and leases. Respond to customer queries relating to service charge budgets and accounts, providing accurate information and maintaining high levels of customer satisfaction. Support local authority Housing Benefit reviews by generating and supplying relevant financial information. Administer service charge invoices, including raising orders for management company invoices and maintaining accurate financial records. Support compliance with legislation, internal controls, policies, reconciliations, and continuous improvement across service charge systems and processes. What we re looking for AAT qualification. Strong knowledge of service charge processes, legislation, and rent and service charge management. Experience of service charge budget setting and accounts production. Excellent communication and stakeholder engagement skills, with the ability to explain financial information clearly to customers and colleagues. Experience of working collaboratively with operational teams and building effective working relationships. Strong problem-solving skills, financial awareness, and attention to detail. Proficiency in Excel and service charge systems. A professional, resilient, and proactive approach, with high ethical standards and a focus on continuous improvement. Please read the attached Job Description before applying so you get the full scope of the role. You can read about our colleague benefits here - Amplius colleague benefits Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence. Closing: 31 May Phone screening: 5 June Interviews in Peterborough: 9 June We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. If you have any questions, please contact the Amplius Talent Team and we ll be happy to assist you. The Company Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We re a team of over 1,300 colleagues driven to have a positive impact on people s lives and provide affordable homes that make a difference.

We're currently recruiting for an experienced Council Tax Billing Officer to join a busy Revenues service on a fully remote basis. This Council Tax Billing Officer role will focus on the accurate and timely administration of Council Tax billing, ensuring compliance with legislation and maximising collection rates. The successful Council Tax Billing Officer will manage billing, discounts, exemptions and payment arrangements while providing support and advice to residents and stakeholders over the phone and in writing. The Role - Administer Council Tax billing in line with legislation and case law. - Process discounts, exemptions, disregards and reductions. - Assess applications and reviews following verification checks. - Set up and manage payment arrangements including Direct Debits. - Respond to customer enquiries via phone, email and written correspondence. - Liaise with internal teams and external agencies regarding Council Tax matters. - Maintain accurate records and work to performance targets and deadlines. Key Requirements - Experience working within a Revenues or Council Tax environment. - Experience in Council Tax billing is essential. - Experience using the MRI / Academy system is essential. - Knowledge of Council Tax legislation and billing processes. - Experience processing Council Tax accounts, discounts and exemptions. - Strong organisational skills and ability to manage high volumes of work accurately. - Good IT skills including Microsoft Office. What You Need to Do Now If you are interested in this Council Tax Billing Officer role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessfu l. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you are currently satisfied in your role, we welcome calls from Revenues Officers, Council Tax Officers, Benefits Officers and Revenues & Benefits Professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed).

You will be responsible for investigating and responding to complaints from residents, leaseholders, and other stakeholders relating to housing services. Working closely with internal departments, you will ensure complaints are handled promptly, sensitively, and in accordance with the Housing Ombudsman Complaint Handling Code . The successful candidate will have excellent communication skills, strong attention to detail, and the ability to manage challenging situations professionally. Key Responsibilities Manage and coordinate housing complaints from initial receipt through to resolution Investigate complaints thoroughly, gathering evidence and liaising with relevant departments Draft clear, accurate, and empathetic complaint responses Ensure compliance with complaint handling procedures, policies, and timescales Maintain accurate records and case management systems Identify trends and recurring issues to support service improvement Support managers with complaint reviews and Ombudsman enquiries Provide excellent customer service to residents and stakeholders at all times Contribute to performance reporting and lessons learned initiatives About You We are looking for someone who has: Experience handling complaints , ideally within housing, public sector, or customer service environments Knowledge of social housing practices and complaint handling procedures Excellent written and verbal communication skills Strong investigative and problem-solving abilities Ability to manage a varied caseload and work to deadlines Good organisational and IT skills Experience working with vulnerable customers and sensitive situations A calm, professional, and customer-focused approach If you have the relevat skills then please apply today!

Your new role We are currently working with a Social Housing provider who are seeking an experienced and proactive Information Governance Officer to join their team on an interim basis. In this role, you will act as a trusted advisor across the organisation, ensuring compliance with data protection legislation while supporting the effective management and security of information assets.Working closely with the Head of Information Governance, you will play a key role in managing data subject rights, overseeing information security incidents, maintaining governance frameworks, and driving a culture of best practice across the organisation. Key responsibilities In this role, you will be responsible for managing Data Subject Rights requests, including Subject Access Requests (SARs), ensuring they are accurately logged, verified and completed within statutory timescales, while also supporting the coordination of Social Tenants Access to Information requests in line with legislative and regulatory requirements. It involves maintaining up-to-date Information Governance policies and procedures, supporting audits and compliance reviews such as PCI assessments, and staying informed of emerging legislation to ensure organisational adherence. The post holder will manage the full life cycle of information security incidents-from logging and triage through to investigation, documentation and resolution-while maintaining the Information Security Risk Register and supporting the strategic handling of incidents. Acting as a subject expert, you will provide expert guidance across teams to ensure compliance with data protection frameworks, alongside analysing trends and producing reports on governance and security activities. It also includes designing and delivering training programmes to promote a strong culture of compliance, contributing to organisation-wide Information Governance projects, identifying opportunities for improvement, and supporting the implementation of new processes, tools and guidance. Additionally, the role provides leadership support by deputising for the Data Protection Officer when required and assisting with internal and external communications related to information governance. What you need to succeed To be successful in this role, you will need a strong knowledge of UK GDPR, Data Protection legislation, and Information Governance frameworks, alongside proven experience managing Subject Access Requests (SARs) and other information rights requests. You will bring expertise in information security incident management, risk assessment, and compliance monitoring, combined with excellent analytical skills and a high level of attention to detail. As a confident communicator, you will be comfortable engaging with stakeholders across all levels of the organisation, providing clear and practical advice. You will be highly organised, proactive, and driven to promote continuous improvement and a culture of compliance, with a genuine passion for ensuring the safe and effective management of information. What you get in return You will be paid a competitive hourly rate of 22.42 per hour (inclusive of holiday pay) and have a secure long-term role with a reputable company. As a Hays contractor, you will have a dedicated consultant who will support you throughout the recruitment process as well as whilst you are at work. You will be given access to our training platform, where you can assign yourself to free online training to enhance your own skills. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Property and Adaptations Officer (Small Works and Disabled Adaptations Officer) £16,023.52 per year (FTE £29,643.52 per year) 20 hours per week; Permanent Monday - Friday Ipswich/ Hybrid working This is a 20 hour per week hybrid role, with an initial office-based period to help the post holder to settle in, learn our systems and connect with the team. The ongoing working arrangements will be agreed collaboratively upon appointment. Ref: IP378 Are you passionate about making a real difference? At Orwell, we believe everyone deserves a home that supports their independence, dignity and wellbeing - and we're looking for someone who shares our passion for people, inclusion and high quality service delivery. We are seeking a proactive, empathetic and technically skilled Small Works and Disabled Adaptations Officer to join our Compliance and Planned Works team. This is a fantastic opportunity make a meaningful difference to people's lives every day. As a Small Works and Disabled Adaptations Officer, your main responsibilities will include: Work closely with the Compliance and Planned Works Manager to support the effective administration and delivery of Orwell's aids and adaptations service. Build strong, trusting relationships with tenants, Occupational Therapists, contractors and partner agencies to ensure adaptations are arranged smoothly and delivered with care and respect. Coordinate surveys, documentation and approvals required for small improvement works and adaptation projects, ensuring all information is accurate, complete and processed in a timely manner. Support residents and partners with Disabled Facilities Grant (DFG) applications, guiding them through the process and ensuring all necessary paperwork and evidence are submitted. Manage and monitor multiple projects of differing sizes and complexities - tracking progress, budgets, timescales and standards to ensure successful delivery. Help resolve project related issues by liaising with contractors, residents and internal teams, always keeping resident experience and service quality at the forefront. Ensure all work complies with health and safety requirements, relevant legislation and organisational policies, maintaining accurate records and audit trails. Promote equality, diversity and inclusion in every aspect of your work, in line with the Equality Act 2010. Contribute to policy reviews, reporting and continuous improvement of the aids and adaptations programme, using data and feedback to support service development. Experience we are looking for: Coordinating the delivery of disabled adaptations and small works, ensuring all required information, approvals and documentation are in place. Monitoring budgets, contractor performance and project timelines to ensure work is delivered within agreed cost and time parameters. Supporting the identification and securing of available funding for required works, including assisting with grant processes and associated paperwork. Person Specification HNC/D or equivalent, or a degree in a building construction related subject is desirable. Design or CAD qualification is desirable Driving licence is essential The Benefits of working with Orwell: Alongside our inclusive culture and commitment to our PACE values, we offer a wide range of benefits, including: 22 days annual leave (pro rata) plus bank holidays Reward and recognition awards Cashback Health plan Access to Blue Light Card - membership fees apply Ongoing training and development & opportunities to progress in your role through the Orwell Academy Wellbeing programme Closing date for applications - 5th June Interviews: week commencing 15th June Before applying Orwell is committed to safeguarding, safer employment practices and upholding the principles of empowerment. Please note Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role. Apply with Confidence Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all. We know that diverse teams drive innovation and deliver better outcomes. Research shows that people from underrepresented groups often hesitate to apply for roles unless they meet every requirement. If you're excited about this opportunity but don't meet every listed qualification, we still encourage you to apply anyway. Your unique experiences, perspectives, skills and most importantly your alignment with our culture and values could be exactly what we're looking for. We are committed to building an inclusive workplace where everyone feels valued, respected and supported to succeed. If there is anything that might prevent you from applying for one of our roles, we want to help remove that barrier. Please contact our Talent team by calling or emailing . Orwell Housing Association Limited collects and processes personal data in accordance with applicable data protection laws. Please see the Privacy Notice - By applying to this job you agree you have read, understand and accept the content of the Privacy Notice - to the processing of your data as part of this application. For additional recruitment documents, policies and career guidance, check our career hub - Career Hub Orwell Housing

KM Recruitment is a specialist UK wide recruiter for the Skills and Employability sectors. Job Title: Lead Housing Support Officer Location: Lancashire - Must be flexible with travel Salary: up to 32,600 (Depending on skills and experience) Package: Excellent Holiday Entitlement, Pension + Much More! Type: Full Time, Permanent The Role: Lead, coach, and support a team of Housing Support Officer, through supervision, mentoring, and performance development activities. Support the delivery of a high-quality accommodation support service, contributing to continuous improvement and service development. Provide specialist housing advice and guidance to participants and colleagues, ensuring accurate and effective support is delivered. Manage a small caseload of complex cases, providing tailored support to help individuals secure and maintain suitable accommodation. Deliver workshops and practice development sessions to improve team capability and service standards. Conduct case reviews, audits, and quality checks to ensure compliance with contractual requirements and KPIs. Build and maintain strong working relationships with key stakeholders, including referral partners and external housing providers. Support the Accommodation Team Manager in driving consistency, quality, and best practice across the service. Monitor and promote high standards of practice through observation, coaching, and feedback. Ensure effective organisation of workload and deadlines while maintaining accurate records and case documentation. Criteria: Must have experience of working within a similar Housing/Accommodation role, with a sound knowledge of legislation and options. Must have experience, or knowledge, of the Criminal Justice System. Excellent communication and interpersonal skills. Must be IT literate. Must be flexible with travel. Please note: KM Recruitment receive a high number of applications for each role advertised and although we would like to we are not always able to deliver feedback to unsuccessful candidates. If you have not been contacted within 4 days then unfortunately your application has been unsuccessful. Thank you for your interest and keep an eye on our website for future opportunities.

Commercial Property Management Officer Temporary Full Time £20.51 PAYE / £26.30 Umbrella per hour Location: Harlow Hybrid 3 days a week in office Closing Date: 18th May 2026 The Role You will support the management of the Client s diverse non-housing commercial property portfolio, helping maximise income generation and support the continued growth and regeneration of the town. Working closely with the Senior Commercial Property Manager, you will provide administrative and operational support across the portfolio, assisting with tenant liaison, contractor coordination, property records, budgeting and invoicing processes. Key Responsibilities Support the day-to-day management of the Client s commercial property portfolio Maintain accurate property records, tenancy information and operational data Act as a first point of contact for tenant enquiries Log and track maintenance and facilities management issues Support rent reviews and lease renewal processes with external consultants Process landlord consent requests and issue standard correspondence Coordinate tenancy handovers, key collection and meter readings Assist with rent, service charge and ad hoc invoicing Support budget monitoring and service charge reconciliations Verify contractor invoices and assist with purchase order administration Maintain insurance claim records and progress logs Prepare reports and property updates for senior management Requirements Degree or postgraduate qualification, or equivalent experience Property management or surveying related qualifications desirable Strong numeracy skills and proficiency in Microsoft Excel Commercial project management experience desirable Ability to analyse information and produce clear reports Organised with the ability to manage competing priorities Proactive and able to work independently Strong communication and problem-solving skills Flexible and able to work effectively under pressure This is an excellent opportunity to gain experience within a busy property team managing a varied commercial portfolio. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.

Working hours: Full time - 36 hours per week Schedule type: Hybrid working - 1 day a week in the office, however this is dependent on business needs / Office based / Remote The Role Are you ready to make a real difference in people's lives while building a rewarding career? At Raven Housing Trust, we're passionate about creating safe, healthy homes for our residents-and we're looking for someone who shares that commitment. As a Tenancy Enforcement Officer, you'll join a Tenancy Enforcement compliance team tackling some of the most important challenges in housing today. This is your chance to play a key role in improving living conditions and shaping services that truly matter. This is more than a job-it's an opportunity to be part of a team that values innovation, collaboration, and customer focus. At Raven, we empower our people to lead with purpose. You'll join an organisation that values belonging, ownership, and collaboration-where your voice matters and your impact is felt across our communities. We're proud of our inclusive, supportive culture and our commitment to professional development. What you'll be doing: Deliver case outcomes by managing ASB and tenancy breach cases to agreed targets, deadlines, and quality standards. Resolve breaches effectively, recommending proportionate enforcement actions (including injunctions, possession, or eviction) that protect communities and sustain tenancies where possible. Achieve corporate and team targets for case resolution, customer satisfaction, and service improvement, driving value for money in all enforcement activity. Enhance enforcement processes by contributing to policy and procedure reviews and supporting the development of agile IT systems (e.g. iPC) to reflect good practice and legal updates. Lead effective court action by preparing robust evidence, managing DIY court cases, and liaising with solicitors for more complex proceedings. What you'll bring We're looking for someone who: Demonstrates proven experience in managing anti-social behaviour (ASB) cases, tenancy breaches, and enforcement actions within a social housing environment. Possesses a strong working knowledge of civil proceedings, including preparing witness statements and supporting documentation. Has experience of effective multi-agency working, collaborating with partner organisations to achieve outcomes. Is experienced in handling crime and/or anti-social behaviour casework, including assessing complaints, conducting investigations, and compiling legal files. Holds a full, clean UK driving licence. Why join Raven? At Raven, we're more than just a housing association - we're a community focused organisation committed to creating positive change. You'll be joining a supportive, forward-thinking team where your ideas and expertise will genuinely make a difference. You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better. What Raven will offer in return To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference. Our reward package includes: Competitive salaries Fantastic work/life balance with flexible working and generous leave entitlement Strong focus on learning and development, with opportunities to grow your skills and career Enhanced maternity, paternity, and adoption pay Funded health cash plan Extensive wellbeing support Voucher-based recognition scheme Retail discounts Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. Selection Process Your application will progress through the following stages: 1. Application Review Your CV and supporting documents will be reviewed by Reed Recruitment against the essential criteria outlined in the Skills & Experience section of this advert. Please ensure your CV clearly demonstrates how you meet the required criteria in order to be considered. 2. Telephone / Microsoft Teams Interview If shortlisted, you will be invited to an initial telephone interview. During this stage, you will be assessed against the Skills & Experience criteria and your overall suitability for the position. 3. Assessment Centre Successful candidates will be invited to attend a face-to-face Assessment Centre, which will take place on one of the following dates: 15th, 16th or 17th June 2026 - To be confirmed This is the final stage of the selection process and will determine the outcome of your application. 4. Feedback Feedback will be provided following the Assessment Centre stage. Please note that feedback is only available to candidates who attend the Assessment Centre. Successful candidates will then be considered for an offer. Further information As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application. All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let the recruitment team know.

A fantastic opportunity has become available for an experienced Revenues and Benefits Officer to join a busy local authority team on a fully remote working basis. This role offers flexibility, a supportive team environment, and the opportunity for contract extension beyond the initial term. The successful Revenues and Benefits Officer will have strong experience within Housing Benefits processing and a full understanding of Civica systems. Benefits of the Revenues and Benefits Officer role: Fully remote working Competitive rate of 30 per hour Initial 3-month contract with potential extension Supportive local authority environment Immediate start available Responsibilities of the Revenues and Benefits Officer: Processing Housing Benefit and Council Tax Reduction claims Managing Full Case Reviews accurately and efficiently Handling HBMS and ATLAS notifications Processing Universal Credit notifications Working with VEPS and maintaining accurate records Ensuring work is completed in line with legislation and procedures Delivering excellent customer service and case management Experience required for the Revenues and Benefits Officer: Previous experience working within a Benefits processing environment Strong working knowledge of Civica Experience dealing with HBMS, ATLAS, VEPS, Full Case Reviews, and Universal Credit notifications Ability to manage a high-volume caseload effectively Strong attention to detail and communication skills If this Revenues and Benefits Officer role is of interest, please apply directly or contact Olivia at (url removed)

Join the Team as a Housing Officer - London/Hertfordshire (Permanent Position) We are working with a not-for-profit registered provider of supported housing for vulnerable adults across the UK, dedicated to making a difference in our communities. We are excited to announce an opportunity for a passionate and dedicated Housing Officer to join the team! Role Overview: As a Housing Officer, you will provide expert housing support to individuals living in Specialised Supported Housing within a defined region. Your primary goal will be to enable tenants to maintain their tenancies and achieve their aspirations for independent living. Key Responsibilities: Tenant Support & Management: - Guide tenants through the sign-up process, ensuring Housing Benefit applications are completed. - Address tenancy-related issues with professionalism and empathy, collaborating with on-site support staff to find solutions. - Provide expert advice on tenancy management, helping tenants overcome challenges and maintain their homes. Lettings & Allocations: - Ensure all allocations comply with housing policies and legislation. - Manage tenancy terminations and ensure smooth transitions for tenants. - Collaborate with support teams to check applicant suitability, particularly regarding health and safety. Rents & Benefits: - Ensure timely completion of Housing Benefit applications and liaise with the Income and Revenues team to resolve any issues. - Assist staff in managing bad debts and provide expert housing advice. Scheme Reviews & Inspections: - Conduct property visits to monitor tenant wellbeing and property conditions. - Participate in care planning and liaise with healthcare professionals when necessary. What We're Looking For: Qualifications: - CIH qualified Level 3 (desirable). - Relevant housing management qualifications. Skills & Experience: - Proven experience in a housing association or similar role. - Strong understanding of Housing Benefit regulations and the Supported Housing sector. - Excellent communication skills and a resilient, 'can-do' attitude. Why Join Us? Impactful Work: Play a key role in supporting vulnerable adults on their journey to independent living. Professional Growth: Opportunities for training and development in housing management and related fields. Dynamic Environment: Work in a collaborative atmosphere where your contributions truly matter. Additional Details: Contract Type: Permanent Working Pattern: Full Time Driving Required: Yes (with occasional travel to our head office in Leicester for meetings and training). If you are ready to make a difference and join a team that values compassion and dedication, we want to hear from you! Apply now to be a part of our mission to provide outstanding housing support services. Your future starts here - let's make a difference together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Join the Team as a Housing Officer - North West (Permanent Position) We are working with a not-for-profit registered provider of supported housing for vulnerable adults across the UK, dedicated to making a difference in our communities. We are excited to announce an opportunity for a passionate and dedicated Housing Officer to join the team! Role Overview: As a Housing Officer, you will provide expert housing support to individuals living in Specialised Supported Housing within a defined region. Your primary goal will be to enable tenants to maintain their tenancies and achieve their aspirations for independent living. Key Responsibilities: Tenant Support & Management: - Guide tenants through the sign-up process, ensuring Housing Benefit applications are completed. - Address tenancy-related issues with professionalism and empathy, collaborating with on-site support staff to find solutions. - Provide expert advice on tenancy management, helping tenants overcome challenges and maintain their homes. Lettings & Allocations: - Ensure all allocations comply with housing policies and legislation. - Manage tenancy terminations and ensure smooth transitions for tenants. - Collaborate with support teams to check applicant suitability, particularly regarding health and safety. Rents & Benefits: - Ensure timely completion of Housing Benefit applications and liaise with the Income and Revenues team to resolve any issues. - Assist staff in managing bad debts and provide expert housing advice. Scheme Reviews & Inspections: - Conduct property visits to monitor tenant wellbeing and property conditions. - Participate in care planning and liaise with healthcare professionals when necessary. What We're Looking For: Qualifications: - CIH qualified Level 3 (desirable). - Relevant housing management qualifications. Skills & Experience: - Proven experience in a housing association or similar role. - Strong understanding of Housing Benefit regulations and the Supported Housing sector. - Excellent communication skills and a resilient, 'can-do' attitude. Why Join Us? Impactful Work: Play a key role in supporting vulnerable adults on their journey to independent living. Professional Growth: Opportunities for training and development in housing management and related fields. Dynamic Environment: Work in a collaborative atmosphere where your contributions truly matter. Additional Details: Contract Type: Permanent Working Pattern: Full Time Driving Required: Yes (with occasional travel to our head office in Leicester for meetings and training). If you are ready to make a difference and join a team that values compassion and dedication, we want to hear from you! Apply now to be a part of our mission to provide outstanding housing support services. Your future starts here - let's make a difference together! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

A fantastic opportunity has emerged for a Homelessness Reviews Officer to join the housing options department at one of Adecco's most improved public sector clients for the next three to six months, paying up to 300 per day (Umbrella) for the right candidate. Our client is based in West London but this role is hybrid working (just 2 days each week in their office) and you will be working 36 hours each week (Monday to Friday). Key elements of the role include: Undertaking complex enquiries to inform the decision making process and to carry out statutory and non-statutory reviews under current legislation particularly S202 of the Housing Act 1996 Part VI & Part VII, as amended, taking into account relevant case law and the Homelessness Codes of Guidance. Responding to threats of judicial review with expediency, preparing counter responses to legal arguments brought under the Rules of Administrative Justice Act. Authorising or refusing continuing discretionary temporary accommodation pending review or appeal, making such decisions in line with the prevailing legislation and case law. Instructing the Council's Legal Department and/or legal contractor in the conduct of litigation. Attending court hearings to represent the Council and to provide assistance to counsel as necessary on behalf of the local authority e.g. on the interpretation of the council and company procedures and policies as well as detailed information on the matter under litigation. Providing guidance to homeless officers on the suitability of accommodation allocated by the Authority including offers made under Part VI and Part VII of the Housing Act 1996 (as amended). Assessing and managing the risks associated with litigation on the basis of the strength of the presenting case, making recommendation to the team manager or head of service regarding possible risks of Judicial Review. Maintaining and applying a detailed knowledge of legislation, statutory guidance and case law and to apply this knowledge in the duties of the post. Preparing and presenting detailed reports to senior managers within the service on the outcome of court hearings and its implications to the local authority. Significant experience and knowledge of court processes relating to judicial review is key for this role. Only applicants who feel they meet the above criteria and can start on short notice (2 weeks' notice maximum) need apply for this role as our client is keen to interview virtually before the end of May 2026.

We are seeking an organised and customer-focused Assessment and Support Officer to join the Housing Advice Service at a local authority in Cambridgeshire. The successful candidate will assess applications to join the Housing Register under the Choice Based Lettings system, ensuring applications are processed accurately and in accordance with the Council's Lettings Policy. The role involves verifying and updating applications, supporting vulnerable households with assisted bidding, conducting housing register reviews, and providing a broad range of administrative support across the service. Responsibilities also include organising housing panels, maintaining databases and records, processing payments and invoices, and supporting homelessness prevention initiatives. You will need excellent communication, organisational, and IT skills, with the ability to manage competing priorities and provide high-quality customer service. Experience within housing, administration, customer service, or local government would be advantageous. What You Need to Do Now If you are interested in this Housing Service Development Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Housing Service Development Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Housing Transformation, Housing Strategy, Service Improvement and Project Management roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from housing transformation professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

We are working with a well-regarded local authority to appoint an experienced Housing Officer to support tenancy management and deliver excellent housing services across a diverse portfolio. This frontline role is key to ensuring residents receive responsive, effective support to help them sustain their tenancies and maintain safe, well-managed homes. This position would suit an experienced housing professional with a strong understanding of tenancy law, property inspections, and resident engagement. You'll be confident managing complex caseloads, resolving tenancy breaches, and working collaboratively with internal and external partners. The Role Carry out tenancy audits, welfare visits, and estate inspections across a defined patch Identify safeguarding concerns and support needs, making referrals where necessary Manage tenancy changes, assignments, successions, and introductory tenancy reviews Investigate and resolve tenancy breaches, including unauthorised occupation and subletting Respond to and manage anti-social behaviour cases, working in partnership with other agencies Support new tenants through tenancy sign-ups and settle-in visits Ensure accurate case management and record-keeping Attend court hearings, case conferences, and panels where required Key Requirements Proven experience in tenancy and estate management within a local authority or housing association Good working knowledge of housing law, ASB casework, and enforcement procedures Ability to manage a diverse and demanding caseload independently Experience working with vulnerable tenants and a commitment to supporting tenancy sustainment Full UK driving licence and access to a vehicle How to Apply If you are interested in this role and meet the criteria above, please send us your application today. For any questions about the vacancy, click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel this role matches your skills but not the rate, location, or seniority, feel free to send us your CV anyway. We recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're happy in your current role, we welcome calls from housing professionals looking to build their network. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

A Public Sector organisation is seeking an experienced Compliance Manager (Big Six) Your new company This public sector organisation has a great property team and plans to lead on how compliance of the big six is managed. They are driving the change needed to ensure they are delivering for both business and residents. Your new role Strategic & Operational Compliance LeadershipTake full operational responsibility for statutory property compliance across the Big Six: Building Safety / Fire Safety Gas Safety Electrical Safety Water Hygiene (Legionella) Asbestos Management Lifts & Lifting Equipment Act as the organisation's subject-matter lead on compliance, advising senior leaders on risk, assurance, and mitigation. Governance, Assurance & Risk Ensure robust compliance frameworks, policies, procedures, and controls are in place and operating effectively. Lead internal audits, external audits, and regulator engagement, including preparation for Housing Regulator, Fire Authority, or internal assurance reviews. Maintain accurate, up-to-date compliance dashboards and reporting for: Director-level leadership Cabinet Members / Boards Audit & Risk Committees Contractor & Programme Management Manage and challenge external compliance contractors and consultants to ensure: Statutory works are delivered on time and to standard Data integrity is robust Value for money is achieved Oversee remediation programmes, managing risk-based prioritisation and escalations where compliance failure is identified. Team Leadership Provide leadership to compliance officers and operational leads, embedding consistent standards and accountability. Support capability uplift within the team through guidance, coaching, and clear performance expectations. Building Safety & Emerging Regulation Support the organisation's response to: The Building Safety Act Fire safety reform Evolving housing regulation and consumer standards Ensure clear accountability models are in place for higher-risk buildings (where applicable). What you'll need to succeed Proven experience in a senior compliance role within public-sector housing or property services (local authority or housing association).Demonstrable hands-on responsibility for managing all Big Six compliance areas. Strong working knowledge of: Building Safety legislation Housing regulation and statutory landlord duties Experience dealing with: Auditors Regulators Senior elected members or boards Excellent stakeholder management skills, with the ability to operate at operational and strategic level simultaneously. Comfortable stepping into pressured environments with live compliance challenges. What you'll get in return You will be paid between £400 - £550 per day Umbrella dependant on experience, the contract on offer is a three month rolling contract (with clear opportunities for this to roll on), you will be offered hybrid working of 3 days a week in office or site and 2 days from home. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Eden Brown are seeking a highly experienced Service Improvement Officer working for a well known Housing Association in Lancashire Service Improvement Officer- Job Description Provide a consistently high standard of customer service to all internal and external customers, ensuring high levels of customer satisfaction are achieved. Manage and coordinate the organisation's complaints process ensuring compliance with internal policy and the Housing Ombudsman's Complaint Handling Code. Log, triage, and acknowledge complaints in line with internal policies and regulatory requirements. Communicate professionally and compassionately with customers via phone, email, and face-to-face where required. Identify where customers may require additional support or reasonable adjustments and ensure the complaint investigation is tailored to the customers individual needs. Provide expert advice and support to Investigating Managers throughout the complaints process, ensuring that all relevant evidence is gathered, reviewed, and assessed to facilitate thorough, fair, and proportionate investigations in line with internal policy and the Housing Ombudsman's Complaint Handling Code. Support the drafting and reviewing of high-quality complaint responses, ensuring they are clear, empathetic, and outcome-focused. Responses should demonstrate accountability, address the issues raised, and outline any remedies or service improvements where applicable, ensuring consistency with tone, policy, and regulatory standards. Identify trends and root causes of complaints to recommend service improvements. Work with service areas to ensure learning is captured and recorded. Contribute to internal reviews, audits, and reporting activities. Maintain accurate and up-to-date records on complaints systems in line with data protection and record-keeping requirements. Carry out other duties as required, which are broadly consistent with the level and responsibilities of this role. Its essential that you have extensive Service Improvement/Complaints experience Housing experience is preferred but not essential Apply now to be considered Eden Brown is committed to equality in the workplace and is an equal opportunity employer.

Job Title : Housing Reviews Officer Location : Remote Contract Type : Temporary (4 weeks) Salary : 25- 29 per hour (DOE) Hours: 15 hours per week About Us Connect2Dorset is the managed service provider for Dorset Council, supplying high-quality temporary, contract, and interim staffing solutions across various departments. We are proud to be an ethical, trustworthy, and caring organisation. About the Role We are seeking an experienced Housing Reviews Officer to join Dorset Council on a fully remote, home-based basis (15 hours per week). This role involves carrying out statutory housing reviews under Parts VI and VII of the Housing Act 1996. The successful candidate will have strong experience undertaking Section 202 reviews within a Local Authority setting and will be confident drafting detailed, legally robust decision letters. You will apply up-to-date legislation, statutory guidance, case law, and council policy to ensure high-quality, well-reasoned review decisions that are clearly communicated in plain English. This is a short-term temporary contract for 6 weeks, offering an opportunity to support the Council in delivering fair and legally compliant housing review decisions. Key Responsibilities Carry out statutory reviews under Parts VI and VII of the Housing Act 1996. Ensure full compliance with statutory requirements relating to Section 202 Reviews and Section 204 Appeals. Apply detailed knowledge of homelessness legislation including the Housing Act 1996 (as amended), the Homelessness Act 2002, the Localism Act 2011, and the Homelessness Reduction Act 2017. Maintain up-to-date knowledge of relevant case law and its impact on statutory housing decisions. Interpret and apply Dorset Council's housing allocation policies and strategies within review decisions. Draft detailed, fully reasoned, and legally compliant decision letters capable of withstanding further legal challenge. Communicate complex legal concepts clearly and effectively in plain English to applicants. Scrutinise case files and identify any further enquiries required prior to completing reviews. Carry out relevant enquiries and maintain accurate and comprehensive case notes. Review client information using the Council's housing management system (Huume). Negotiate calmly and objectively with distressed or dissatisfied applicants to achieve fair outcomes. Utilise Microsoft Office and other IT systems effectively in the production and management of review documentation. Qualifications and Skills Minimum of 2 years' experience undertaking Part VI and Part VII statutory housing reviews within a Local Authority setting. Strong working knowledge of homelessness legislation, statutory guidance, and case law. Demonstrable experience drafting robust Section 202 review decision letters. Excellent written communication skills, with the ability to produce detailed, legally sound decisions. Ability to interpret legislation and apply it accurately in complex housing cases. Strong analytical skills with attention to detail. Experience reviewing housing case management systems (Huume desirable). Confident handling challenging conversations with professionalism and empathy. Advanced IT skills, including Microsoft Office applications. Connect2Dorset is a trading style of Dorset & Kent Commercial Services LLP - A joint venture between Dorset Council & Commercial Services Kent Ltd. Connect2Dorset is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Commercial Property Management Officer Temporary Contract - 4 to 6 Months Hybrid Working - 3 Days On Site Per Week An exciting opportunity has arisen for an experienced Commercial Property Management Officer to join a busy and forward-thinking local authority team on an initial 4-6-month contract. This role will support the management of a large and diverse non-housing commercial property portfolio, helping to maximise income, support regeneration initiatives, and ensure the smooth day-to-day running of property management operations. The Role Working as part of the property team, you will provide administrative and operational support across a varied commercial portfolio. Key responsibilities include: Supporting the management of commercial property assets Assisting with budget preparation and ongoing budget monitoring Maintaining and updating tenancy, property and operational records Acting as a first point of contact for tenant enquiries Logging and tracking maintenance and facilities management issues Supporting rent reviews and lease renewals alongside external consultants Processing landlord consent requests and issuing standard correspondence Updating internal systems following lease events Assisting with the preparation of rent, service charge and ad hoc invoices Supporting service charge reconciliations and year-end accounts Managing purchase orders and contractor invoice verification Assisting with insurance claim administration and record keeping Carrying out property visits including key handovers, meter readings and compliance checks About You The successful candidate will ideally have: Degree-level education or equivalent experience A qualification relating to surveying or property management would be advantageous Strong numeracy skills and confidence using Microsoft Excel Experience within commercial property, estates or asset management environments Excellent organisational skills with the ability to manage multiple priorities Strong written and verbal communication skills The ability to produce clear and concise reports A proactive and flexible approach to work Strong analytical and problem-solving skills The ability to work independently and under pressure Commercial project management experience would be beneficial but is not essential. This is an excellent opportunity to gain valuable experience within a dynamic public sector property environment while contributing to a varied and interesting commercial portfolio.